This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
Regulatory Compliance
As of the date of manufacture, the DM-RMC-100 has been tested and found to comply with specifications for
CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device includes an aggregation of separate independent works that are each generally copyrighted by Crestron Electronics, Inc.,
with all rights reserved. One of those independent works, Linux Bridge Project, is copyrighted under the GNU GENERAL PUBLIC
LICENSE, Version2, reproduced in “GNU General Public License” on page 37, where the corresponding source code is available at:
ftp://ftp.crestron.com/gpl.
Crestron, the Crestron logo, DigitalMedia, DM, SIMPL Windows, SystemBuilder and Toolbox are trademarks or registered
trademarks of Crestron Electronics, Inc. in the United States and other countries. Windows is either a registered trademark or
trademark of Microsoft Corporation in the United States and/or other countries. Dolby is a registered trademark of Dolby
Laboratories. DTS is a registered trademark DTS, Inc. HDMI is a trademark or registered trademark of HDMI Licensing LLC in the
United States and other countries. Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
The DM-RMC-100 provides a convenient one-box interface solution to
support a single display device as part of a complete DigitalMedia™
system. It functions as a DM
providing a single HDMI
compact, low-profile design allows the DM-RMC-100 to be installed
discreetly behind a flat panel display or above a ceiling mounted
projector.
®
CAT receiver and control interface,
®
output along with a variety of control ports. Its
Features and Functions
• DigitalMedia receiver and display controller
1
• DM CAT input supports up to 450 foot (137 meter) cable length
• Low-profile surface mount design
®
• Provides one HDMI
• Handles HD video with Deep Color and 3D
• Includes USB HID keyboard/mouse port
• Enables device control via CEC, RS-232, IR, or Ethernet
(Continued on following page)
1. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia Cable. Up to two DM
Repeaters (model DM-DR, sold separately) may be required. Refer to the latest
version of the Creston DigitalMedia Design Guide (Doc. 4789) for complete
wiring guidelines. It is available from the Crestron Web site at
(www.crestron.com/dmresources
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI
signal. CBL-HD-DVI interface cable available separately.
• Supports a power current sensor or contact closure
• Affords single-wire connection from a DM switcher or
transmitter
• Provides 10/100 Ethernet connection for display device or
control system
• Easy setup and diagnostics
DigitalMedia
As the leader in HDMI and control system technologies, Crestron® has
developed DigitalMedia, the first complete HD AV distribution system
that takes HDMI to a higher level, and allows virtually any mix of AV
sources to be distributed throughout the home, office, school, or virtually
any other facility.
DigitalMedia distributes uncompressed digital video and audio signals up
to 450 feet (137 meters) using DM cable*. DigitalMedia thoughtfully
manages all of the different signals and devices, matching each source's
output to the capabilities of the selected display(s) without using scaling
or compression. Every signal is preserved in its native video resolution
and audio format, ensuring a pure, lossless signal path throughout.
* For DigitalMedia CAT wiring, use DM-CBL DigitalMedia Cable. Up to two DM
Repeaters (model DM-DR, sold separately) may be required. Refer to the latest
version of the Creston DigitalMedia Design Guide (Doc. 4789) for complete
wiring guidelines.
A single HDMI digital AV output port is provided on the
DM-RMC-100, supporting HDMI with HDCP, Deep Color and 3D,
handling WUXGA computer resolutions and 1080p60 HDTV with
multi-channel HD lossless audio, all through a single connection. The
HDMI output can also handle DVI signals using an appropriate adapter
or interface cable
ports provided for controlling the display device, plus two relays for
screen and lift control, and a SENS input for connection of an optional
current sensor or contact closure.
Multiple DM-RMC-100s may be installed to handle each display in a
multi-room distribution system, all fed from a central DM series switcher
(sold separately). Or, a single DM-RMC-100 can be fed straight from a
DM-TX-100 or other DM CAT transmitter (sold separately) to provide a
simple solution for extending a computer or AV signal to feed a single
display. The connection to the switcher or transmitter requires just one
DigitalMedia cable, with a potential cable length up to 450 feet (137
meters)
2
. In lieu of a central DM switcher, the DM-RMC-100’s LAN port
may be used to connect over Ethernet to a 2-Series control system if
needed.
1
. In addition, there are RS-232, IR, and Ethernet control
1. HDMI requires an appropriate adapter or interface cable to accommodate a DVI
signal. CBL-HD-DVI interface cable available separately.
2. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia Cable. Up to two DM
Repeaters (model DM-DR, sold separately) may be required. Refer to the latest
version of the Creston DigitalMedia Design Guide (Doc. 4789) for complete
wiring guidelines.
When connected to a DM series switcher or DM-TX-100 transmitter
(both sold separately), the DM-RMC-100 functions as a keyboard/mouse
extender, allowing a USB HID (Human Interface Device) compliant
keyboard and/or mouse to be connected at the display location, and used
to control a computer or other host device located at the central
equipment rack or some other remote location.
HID devices include mice, keyboards, trackballs and composite devices
(e.g. combination keyboard/trackball devices). These devices do not
require driver installation on most common operating systems (Windows
and Mac OS).
Embedded Device Control
The primary objective of every Crestron system is to enable precisely the
control desired for a seamless user experience. The DM-RMC-100
includes built-in RS-232, IR, and Ethernet control ports to allow
programmable control of the display device connected to it. It can also
provide an alternative to these conventional control methods by
harnessing the CEC (Consumer Electronics Control) signal embedded in
HDMI. Through its connection to the control system, the
DM-RMC-100 provides a gateway for controlling the display device
right through the HDMI connection, potentially eliminating the need for
any dedicated control wires or IR probes.
Low-Profile Installation
The DM-RMC-100 mounts to a standard 2-gang, 4" square, or UK
electrical box, and sticks out only one inch from the wall surface.
Connections to the display are all positioned along the bottom edge of the
receiver, allowing cables to be dressed neatly without obstruction. The
DM and LAN connection are made behind the unit within the electrical
box. An array of indicators on the front of the DM-RMC-100 provide for
easy setup and troubleshooting, verifying the status of connections and
signal activity at a glance.
1920 x 1080 @ 24 Hz (1080p24)
1920 x 1080 @ 25 Hz (1080p25)
1920 x 1080 @ 50 Hz (1080p50)
1920 x 1080 @ 60 Hz (1080p60)
1920 x 1200 @ 60 Hz
2048 x 1080 @ 24 Hz
2048 x 1152 @ 60 Hz
plus any other resolution allowed
by HDMI up to 165 MHz pixel
clock
Interlaced 720 x 480 @ 30 Hz (480i)
720 x 576 @ 25 Hz (576i)
1920 x 1080 @ 25 Hz (1080i25)
1920 x 1080 @ 30 Hz (1080i30)
plus any other resolution allowed
by HDMI up to 165 MHz pixel
clock
Output Resolutions Matched to input
Audio Input Signal Type DM CAT
Output Signal Type HDMI
Formats Dolby® Digital, Dolby Digital EX,
Dolby Digital Plus, Dolby True HD,
DTS®, DTS-ES, DTS 96/24, DTSHD High Res, DTS HD Master
Audio™, up to 8ch PCM
Communications
DigitalMedia DM CAT, DMNet, HDCP
Available Accessories CBL-HD Crestron Certified HDMI Interface
Cable
CBL-HD-DVI Crestron Certified HDMI to DVI
Interface Cable
CNSP-XX Custom Serial Interface Cable
CNXRMCS Current Sensor
DM-CBL DigitalMedia Cable
DM-CONN DigitalMedia Cable Connector
DM-DR DigitalMedia Repeater
IRP2 IR Emitter Probe
MP-WP140 Media Presentation Wall Plate –
DVI with Mini-TRS Stereo Audio
MP-WP152 Media Presentation Wall Plate –
HDMI
MP-WP185 Media Presentation Wall Plate -
Crestron DigitalMedia CAT with
DMNet
1. HDMI requires an appropriate adapter or interface cable to accommodate a DVI
signal. CBL-HD-DVI interface cable available separately.
2. The latest software versions can be obtained from the Crestron Web site. Refer to
the NOTE following these footnotes.
3. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest
Crestron Product Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the Web site are for
authorized Crestron dealers and Crestron Authorized Independent
Programmers (CAIP) only. New users may be required to register to
obtain access to certain areas of the site (including the FTP site).
Red – indicates no video
Green – indicates the device is
receiving video
Blinking Red/Green –
indicates errors in the video
stream
4 CNTRL LED (1) Red/green dual color LED,
indicates Ethernet connection
and control system
communication status:
Red – indicates no Ethernet
link
Green – indicates Ethernet link
and connection to control
system
Blinking Red/Green –
indicates Ethernet link but no
connection to control system
Blinking Green - The LED
goes out momentarily every
time a control command is sent
or received (i.e. IR, RS-232,
Relay, Sens)
5 SETUP (LED and
Button)
(1) Red LED and (1) miniature
recessed push button, for
Ethernet auto-discovery and
default IP address
(1) 2-pin 3.5 mm detachable
terminal block;
Digital/contact closure sensing
input;
Rated for 0-24 Volts DC,
referenced to ground;
Input impedance: 2.2k ohms
pulled up to 5 Volts DC;
Logic threshold: 2.5 Volts DC
nominal with 1 Volt hysteresis
band
(1) 19-pin Type A HDMI
female;
HDMI digital video/audio output
Also supports DVI2
8 USB
14 RELAY (1-2)
15 COM
(1) USB Type A female;
USB 1.1 host port for
connection of a mouse,
keyboard or other USB
HID-compliant device
(1) 4-pin 3.5 mm detachable
terminal block comprising two
normally open, isolated relays;
Rated 1 Amp, 30 Volts AC/DC;
MOV arc suppression across
contacts
(1) 5-pin 3.5 mm detachable
terminal block, bidirectional
RS-232 port;
Up to 115.2k baud, hardware
and software handshaking
support
(1) 4-pin 3.5 mm detachable
terminal block comprising
two IR/Serial ports;
IR output up to 1.1 MHz;
1-way serial TTL/RS-232
(0-5 Volts) up to 19200 baud
(1) DM CAT input composed of
two 8-pin RJ-45 female,
shielded;
Connects to DM CAT output of
a DM switcher, transmitter, or
other DM device via DM-CBL
cable6
(1) 8-wire RJ-45 with two LED
indicators;
10BASE-T/100BASE-TX
Ethernet port;
Green LED indicates link
status;
Yellow LED indicates Ethernet
activity
1. Interface connectors for 24 A B G, COM, IR, RELAY and SENS ports are
provided with the unit.
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI
signal. CBL-HD-DVI interface cable sold separately.
3. Maximum string length for IR commands should be no greater than 40 characters.
4. To determine which is pin 1 on the cable, hold the cable so that the end of the
eight pin modular plug is facing away from you, with the clip down and copper
side up. Pin 1 is on the far left.
5. The DM INPUT port consists of two separate RJ-45 connectors, labeled D and
M. The D port carries HDMI signal. The M port carries data. Refer to the
following table for the connector pinouts.
18
PIN # WIRE COLOR PIN # WIRE COLOR
1 Orange/White 5 Blue/White
2 Orange 6 Green
3 Green/White 7 Brown/White
4 Blue 8 Brown
6. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia Cable. Up to two DM
Repeaters (model DM-DR, sold separately) may be required. Refer to the latest
version of the Creston DigitalMedia Design Guide (Doc. 4789) for complete
wiring guidelines.
7. Refer to the following table for the 24 A B G port connector pinouts.
ABG
24
PIN # SIGNAL DESCRIPTION WIRE COLOR
24 24V DC DC Power Red
A DMNet+ DMNet Orange
B DMNet- DMNet Gray
G Ground DC Ground Black
8. DMNet wiring is not compatible with Cresnet® wiring. DMNet wiring cannot be
When wiring the DMNet network, consider the following:
®
NOTE: DMNet wiring and Cresnet
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results
or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the
system (www.crestron.com/calculators
wiring are not compatible.
).
• For DigitalMedia CAT wiring, use DM-CBL DigitalMedia Cable.
Up to two DM Repeaters (model DM-DR, sold separately) may be
required. Refer to the latest revision of the Crestron DigitalMedia
Design Guide (Doc. 4789) for complete wiring guidelines.
For more details, refer to “Check Network Wiring” which starts on page
34.
The DM-RMC-100 can also use high-speed Ethernet for communications
between the device and a control system, computer, media server and
other IP-based devices.
For information on connecting Ethernet devices in a Crestron system,
refer to the latest version of the Crestron e-Control
Reference Guide
(Doc. 6052), which is available from the Crestron Web site
(www.crestron.com/manuals
NOTE: In the SIMPL™ Windowsprogram, when the DM-RMC-100 is
dropped onto an output card of a DM switcher, its IP ID is assigned
automatically and does not require additional programming. Use the
information below when the DM-RMC-100 is dropped directly into an
Ethernet slot on the control system in SIMPL Windows, without a DM
switcher.
The IP ID is set within the DM-RMC-100’s table using Crestron
Toolbox™. For information on setting an IP table, refer to the Crestron
Toolbox help file. The IP IDs of multiple DM-RMC-100 devices in the
same system must be unique.
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the
SIMPL Windows program.
• Each device using IP to communicate with a control system must
have a unique IP ID.
Installation
To prevent overheating, do not operate this product in an area that
exceeds the environmental temperature range listed in the table of
specifications.
The following tools and accessories are required for installation of a
DM-RMC-100:
• DigitalMedia cable (sold separately) terminated with shielded
RJ-45 connectors (DM-CONN, not supplied) for media signals and
mini-phoenix connector for DMNet signals. Refer to “Network
Wiring” on page 18.
• Phillips screwdriver (not supplied)
• Four #06-32 x 1/4" pan head Phillips screws (included)
Make the necessary connections as called out in the illustration that
follows this paragraph. Refer to “Network Wiring” on page 18. Apply
power after all connections have been made.
When making connections to the DM-RMC-100, use Crestron power
supplies for Crestron equipment.
Hardware Connections for the DM-RMC-100 (Bottom View)
Hardware Connections for the DM-RMC-100 (Back View)
LAN:
10/100 BASE-T Ethernet
to LAN
DM INPUT:
From Switcher or
Transmitter
From DMNet Port of Switcher,
Receiver or Other DM Device
24 A B G:
NOTE: Ensure the unit is properly grounded by mounting it to a metal
electrical box or connecting a wire from the unit’s ground screw to
building/earth ground.
NOTE: For optimum performance, Crestron strongly recommends using
DM-CBL DigitalMedia cable, available from Crestron.
NOTE: Minimum recommended length for DM-CBL DigitalMedia
cable is 15 feet (~4.6 meters).
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the
Online Help section of the Crestron Web site. To post a question or view
questions you have submitted to Crestron’s True Blue Support, log in at
http://support.crestron.com
account.
Earliest Version Software Requirements for the
PC
. First-time users will need to establish a user
NOTE: Crestron recommends that you use the latest software to take
advantage of the most recently released features. The latest software is
available from the Crestron Web site (www.crestron.com/software).
Crestron has developed an assortment of Windows-based software tools
to develop a customized system. Use Crestron SystemBuilder™ or
SIMPL Windows to create a program to control the DM-RMC-100.
Programming with Crestron SystemBuilder
Crestron SystemBuilder is the easiest method of programming but does
not offer as much flexibility as SIMPL Windows. For additional details,
download SystemBuilder from the Crestron Web site and examine the
extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the
DM-RMC-100, it is recommended to use SystemBuilder for configuring
a system.
SIMPL Windows is Crestron’s premier software for programming
Crestron control systems. It is organized into two separate but equally
important “Managers”: Configuration and Program.
Configuration Manager is the view where programmers “build” a
Crestron control system by selecting hardware from the Device Library.
1. To incorporate the DM-RMC-100 into the system, drag the
DM-RMC-100 from the DigitalMedia | DM Receivers folder of the
Device Library and drop it into either of the following System
Views:
• A compatible output card of a DM switcher
• Directly to a card in the Ethernet slot of the control system
(used without a DM switcher)
Locating the DM-RMC-100 in the Device Library
The system tree of the control system displays the
DM-RMC-100 in the appropriate slot with a default IP ID or IP ID
as shown in the following illustrations. In the first example, the
DM-RMC-100 is used with the DMCO-22 output card in a
DM-MD8X8 switcher (both sold separately). In the second
example, the DM-RMC-100 is used with the C2ENET-2 card (sold
separately) in an Ethernet slot on the control system.
2. If additional DM-RMC-100 devices are to be added, repeat step 1
for each device. Each DM-RMC-100 is assigned a different IP ID
number as it is added.
3. If necessary, double click a device to open the “Device Settings”
window and change the IP ID, as shown in the following figure.
“Device Settings: Crestron DM-RMC-100” Window
Program
Manager
NOTE: The ID code specified in the SIMPL Windows program
must match the IP ID of each unit. Refer to “Identity Code” on
page 19.
Program Manager is the view where programmers “program” a Crestron
control system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it
into Detail View. Each signal in the symbol is described in the SIMPL
Windows help file (F1).
Crestron recommends using the latest programming software and that
each device contains the latest firmware to take advantage of the most
recently released features. However, before attempting to upload or
upgrade it is necessary to establish communication. Once communication
has been established, files (for example, firmware) can be transferred to
the device. Finally, program checks can be performed (such as changing
the device ID) to ensure proper functioning.
Establishing Communication
Use Crestron Toolbox for communicating with the DM-RMC-100; refer
to the Crestron Toolbox help file for details.
A PC running Crestron Toolbox communicates with the
DM-RMC-100 in the following ways:
Via DM
Switcher
• Via a DM switcher using TCP/IP or USB communication. TCP/IP
provides a faster method of communication than USB.
• Via the LAN port of the DM-RMC-100 using TCP/IP
communication. In this scenario, the DM-RMC-100 is used in a
standalone configuration (i.e. a DM switcher is not used).
TCP/IP Communication via DM Switcher
PC Running
Crestron Toolbox
LAN
DM Switcher
DM-RMC-100
DMNet
To establish TCP/IP communication between the PC and the
DM-RMC-100 via a DM switcher:
1. Establish communication between the PC and the DM switcher as
described in the latest version of the Digital Media Switchers
Operations Guide (Doc. 6755).
2. Use the Device Discovery Tool in Crestron Toolbox to find the IP
address of the DM-RMC-100. The tool is available in Toolbox
version 1.15.143 or later.
3. Use the Address Book in Crestron Toolbox to create an entry for
the DM-RMC-100 using the TCP connection type and enter the IP
address of the DM-RMC-100.
4. Display the DM-RMC-100’s “System Info” window (click the
icon); communications are confirmed when the device information
is displayed.
USB Communication via DM Switcher
To establish USB communication between the PC and the
DM-RMC-100 via a DM switcher:
1. Use the Address Book in Crestron Toolbox to create an entry using
the expected communication protocol (USB). When multiple USB
devices are connected, identify the DM switcher by entering
“DM-MD8X8”, “DM-MD16X16” or “DM-MD32X32” in the
Model textbox, the unit’s serial number in the Serial textbox or the
unit’s hostname in the Hostname textbox. The hostname can be
sound in the “System Info” window in the Ethernet section of the
window, however, communication must be established in order to
see this information in the “System Info” window.
2. Display the DM-RMC-100’s “System Info” window (click the
icon); communications are confirmed when the device information
is displayed.
To establish TCP/IP communication between the PC and the
DM-RMC-100 via the LAN port of the DM-RMC-100:
1. Use the Device Discovery Tool in Crestron Toolbox to find the IP
address of the DM-RMC-100. The tool is available in Toolbox
version 1.15.143 or later.
NOTE: When the DM-RMC-100 is used in a standalone
configuration (i.e. without a DM switcher), DHCP is enabled by
default. If desired, a default IP address (192.168.1.241) can be
assigned by holding down its SETUP button while applying
power. This IP address overwrites any previous settings and
remains until it is changed manually.
2. Use the Address Book in Crestron Toolbox to create an entry for
the DM-RMC-100 using the TCP connection type and enter the IP
address of the DM-RMC-100.
3. Display the DM-RMC-100’s “System Info” window (click the
icon); communications are confirmed when the device information
is displayed.
4. (Optional) If additional changes to TCP/IP settings are desired, do
the following:
a. Assign an IP address, IP mask and default router for the
DM-RMC-100 via Crestron Toolbox (Functions | Ethernet Addressing).
b. Close the “System Info” window.
c. In Crestron Toolbox, change the Address Book entry for the
DM-RMC-100 so that it uses the IP address assigned in step 4a.
d. Display the DM-RMC-100’s “System Info” window (click the
icon); communications are confirmed when the device
Firmware files may be distributed from programmers to installers or from
Crestron to dealers. Firmware upgrades are available from the Crestron
Web site as new features are developed after product releases. For details
on upgrading, refer to the Crestron Toolbox help file.
Check the Crestron Web site to find the latest firmware. (New users may
be required to register to obtain access to certain areas of the site,
including the FTP site.)
To upgrade DM-RMC-100 firmware:
1. Do either of the following:
• If the DM-RMC-100 is connected to a DM switcher, use the
Device Discovery Tool in Crestron Toolbox to find the IP
address of the switcher.
• If the DM-RMC-100 is being used in standalone configuration
(i.e. without a DM switcher), use the Device Discovery Tool to
find the IP address of the DM-RMC-100.
2. Add the IP address to the Address Book in Toolbox.
3. Download the appropriate .puf file from the Crestron Web site to
your PC.
4. Double-click the .puf file. The Toolbox Address Book will open.
5. From the list in the Address Book, select the DM switcher (if the
DM-RMC-100 is connected to a switcher) or the DM-RMC-100 (if
the DM-RMC-100 is used in a standalone configuration), then
click OK.
Either of the following occurs:
• If the DM switcher was selected, a DM device list is displayed
that allows upgrading all DM devices connected to the
switcher.
• If the DM-RMC-100 was selected, a DM device list is
displayed that allows upgrading of the DM-RMC-100 only.
In the DM device lists that are displayed, the checkbox of any item
that needs to be upgraded is automatically selected.
6. Click Update.
7. After the process is complete, click Recheck to verify the upgrade.
If the DM-RMC-100 is used in a standalone configuration (i.e. without a
DM switcher), use Crestron Toolbox to create the IP table entry for the
DM-RMC-100.
NOTE: If the DM-RMC-100 is connected directly to a DM switcher, the
IP table entry for the DM-RMC-100 is created automatically.
1. Use the Device Discovery Tool in Crestron Toolbox to find the IP
address of the DM-RMC-100. Then, display the “System Info”
window (click the
from the Address Book.
2. Select Functions | IP Table Setup.
3. Add, modify or delete entries in the IP table. The DM-RMC-100
can have only one IP table entry.
icon) and select the DM-RMC-100 entry
4. A defined IP table can be saved to a file or sent to the device.
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
DM-RMC-100 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
Device does not
function.
PWR LED does
not illuminate.
DM LINK LED
does not
illuminate.
Device is not
communicating
with the network.
Device is not
receiving
sufficient power.
Device is not
receiving power.
Device is not
receiving DMNet
signal.
CORRECTIVE
ACTION
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Use the Crestron
Power Calculator to
help calculate how
much power is needed
for the system.
Device is not
communicating
with an Ethernet
device.
CORRECTIVE
ACTION
Verify ‘M’ cable
connection.
If source is routed
through DM Switcher,
verify that there are
enough HDCP keys to
support all
destinations.
Verify ‘M’ cable
connections.
If the device is in a
non-DHCP
environment, a default
IP address
(192.168.1.241) can be
assigned by holding
down its SETUP button
while applying power.
This IP address will
overwrite any previous
settings and will remain
until it is changed.
CNTRL LED
flashes
red/green.
Loss of
functionality due
to electrostatic
discharge.
NOTE: For more advanced diagnostics, use the DM tool in Crestron
Toolbox.
In order to ensure optimum performance over the full range of your
installation topology, Crestron Certified Wire and only Crestron
Certified Wire may be used. Failure to do so may incur additional
charges if support is required to identify performance deficiencies
because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment.
Failure to do so could cause equipment damage or void the Crestron
warranty.
CAUTION: Provide sufficient power to the system. Insufficient power
can lead to unpredictable results or damage to the equipment. The EIG
connector on the DM switcher is used to bring in external power.
Additional power is rarely required as switchers provide enough power
for most typical configurations. Please use the DMNet Power Calculator
to help calculate how much power is needed for the system
(www.crestron.com/calculators
).
Refer to the following table for commonly used resolutions and
maximum DM-CBL cable lengths.
Commonly Used Resolutions and Maximum DM-CBL Cable Lengths
RESOLUTION: DM-CBL CABLE LENGTH
Maximum length
without, between,
before or after repeaters
720p, 1080i, 1080p24 200 ft (60 m) 450 ft (137 m)
1024 x 768 @ 75 Hz 200 ft (60 m) 450 ft (137 m)
1080p60 150 ft (45 m) 450 ft (137 m)
1280 x 1024 @ 75 Hz 150 ft (45 m) 450 ft (137 m)
1920 x 1200 @ 60 Hz 150 ft (45 m) 450 ft (137 m)
1600 x 1200 @ 60 Hz 125 ft (38 m) 375 ft (114 m)
1080p60 Deep Color 50 ft (15 m) 150 ft (45 m)
NOTE: 1080p60 is the most common resolution used in residential
installations.
NOTE: All Crestron certified DMNet wiring must consist of two
twisted pairs. One twisted pair is the +24V conductor and the GND
conductor and the other twisted pair is the A conductor and the B
conductor.
Reference Documents
The latest version of all documents mentioned within the guide can be
obtained from the Crestron Web site.
If you cannot locate specific information or have questions after
reviewing this guide, please take advantage of Crestron's award winning
customer service team by calling Crestron at 1-888-CRESTRON
[1-888-273-7876].
You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp
First-time users will need to establish a user account to fully benefit from
all available features.
) to ask questions about Crestron products.
Future Updates
As Crestron improves functions, adds new features and extends the
capabilities of the DM-RMC-100, additional information may be made
available as manual updates. These updates are solely electronic and
serve as intermediary supplements prior to the release of a complete
technical documentation revision.
Check the Crestron Web site periodically for manual update availability
and its relevance. Updates are identified as an “Addendum” in the
Download column.
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Copyright (C) 1989, 1991 Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed.
PREAMBLE
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NO WARRANTY
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