Crestron DA-1550CW User Manual

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

Crestron DA-1550CW Docking Assembly for STX-1550CW

Contents

Docking Assembly for STX-1550CW: DA-1550CW 1

Description 1

Functional Description 1

Physical Description 1
Leading Specifications 4
Setup 4

Network Wiring 4

Identity Code 5
Installation 6
Programming with SIMPL Windows 8

Configure DA-1550CW Program 9

BB/DA-1550CW Symbol 9

Example Program 10
Operation 10

Normal Operation 10

Manual Undocking of Touchpanel 12
Problem Solving 15

Troubleshooting 15

Further Inquiries 17

Future Updates 17
Return and Warranty Policies 18

Merchandise Returns / Repair Service 18

CRESTRON Limited Warranty 18

Operations & Installation Guide - DOC. 5930 Contents •• i

Crestron DA-1550CW Docking Assembly for STX-1550CW

Docking Assembly for
STX-1550CW: DA-1550CW

Description

Functional Description

The DA-1550CW docking assembly is wall-mounted hardware that is used to dock a

Crestron SmarTouch STX-1550CW compact color touchpanel. Used with the

BB-1550CW back box (sold separately), the DA-1550CW provides operating power,

hard-wire communications with a standard Crestron remote control system (herein

referred to as the Cresnet system), and recharges the Crestron High Performance

Rechargeable Power Pack (ST-BTP) of the docked touchpanel.

The DA-1550CW unlatches the STX-1550CW electrically via the control system

program. When the touchpanel is unlatched, it snaps outward slightly, and then may

be removed by hand. The control system program defines the method of unlatching.

Provisions have also been incorporated to allow the touchpanel to be unlatched

manually. When not docked in the DA-1550CW, the touchpanel is a handheld, long

range, 2-way radio frequency (RF) wireless transceiver that communicates through a

RF transceiver/gateway, STRFGWX (sold separately) to the Cresnet system.

Physical Description

Refer to the diagrams on the next two pages. The physical views diagram provides

overall dimensions of the DA-1550CW. The front view of the DA-1550CW shows

the two mechanical hooks used to latch the touchpanel and six electrical contacts.

The upper two electrical contacts are for Cresnet system Y and Z data signals and the

remaining four contacts supply touchpanel operating power and ST-BTP recharging.

The side view diagram shows the manual unlatch tab (accessible through the

supplied decorative faceplate), the latching lever and hooks, and the electrical

unlatch solenoid. At the rear of the DA-1550CW is the standard Cresnet 4-wire,

network port. The port provides the Cresnet 24 volts direct current (VDC) operating

power, communications, and ST-BTP recharging power to the DA-1550CW.

Supplied with the DA-1550CW, but not shown, are a decorative front panel, manual

unlatch access hole plug (part number GGHP0R2180-1) and four hex screws (part

number SR06-32-0R3750-12). Four Phillips screws (SR06-32-0R2500-8) to secure

the unit to the BB-1550CW back box are also supplied.

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 1

Docking Assembly for STX-1550CW Crestron DA-1550CW

DA-1550CW Physical Views and Dimensions

5.57 in

(14.14 cm)

3.56 in

(9.05 cm)

6.51 in

(16.54 cm)

Front View Components

TOUCHPANEL

LATCHING

HOOKS

ELECTRICAL

CONTACTS

(CRESNET

Y DATA & Z DATA)

ELECTRICAL

CONTACTS

(OPERATING &

RECHARGE POWER)

2 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

Side View (with Partial Cut-Away) Components

MANUAL

UNLATCH

TAB

LATCHING

LEVER & HOOKS

UNLATCH

SOLENOID

SOLENOID

ELECTRICAL

CONNECTORS

Rear View Components

LATCH

RETURN

SPRING

UNLATCH

LEVER

CRESNET

CONNECTOR

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 3

Docking Assembly for STX-1550CW Crestron DA-1550CW

1

Version 5.11.40V.UPZ or later

Version 5.10.11X.UPZ or later

Version 5.10.11W.UPZ or later

Leading Specifications

The table below provides a summary of leading specifications for the DA-1550CW.
Dimensions and weight are rounded to the nearest hundredth unit.

Leading Specifications of the DA-1550CW

SPECIFICATION DETAILS

Power Requirements 34 Watts (1.4 Amps @ 24 VDC)
Default Network ID 51
SIMPL™ Windows®
CEN-CN Update File
CEN/CN-TVAV Update File
CNMSX-AV/Pro Update File
CNRACKX/-DP Update File
Dimensions & Weight Height: 6.51 in (16.54 cm)

Version 1.52.01 or later
Version 5.11.80N.UPZ or later

Width: 5.57 in (14.14 cm)
Depth: 3.56 in (9.05 cm)

Weight: 3.21 lb (1.46 kg)

2
2
2

2

Setup

1 In version 1.52.01 of SIMPL Windows, the BB/DA-1550CW symbol is referred to

as the BB-1550CW. Additionally, the input of the symbol is labeled “Unlatch” and
the corresponding output is labeled “Unlock-FB”. SIMPL Windows version prior to

1.52.01 that have a BB-1550CW device should be upgraded to 1.52.01 or later.
Although the functionality of the symbol is identical, later versions have re-named
the device to BB/DA-1550CW, the symbol input changed to “Unlatch” and the
output labeled “Unlatched”. The latest version can be obtained from the Downloads
page (SIMPLWIN Library) of Crestron’s website (www.crestron.com). New users
are required to register in order to obtain access to the FTP site.

2 Filenames for update files have a UPZ extension and can be obtained from the

Downloads page (OPSYS Library) of Crestron’s website.

As of the date of manufacture, this unit has been tested and found to comply with
specifications for CE marking.

NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.

4 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Network Wiring

NOTE: If making four-wire connections to Cresnet devices, review the latest
revision of the network interconnection drawing (Doc. 5411). The document can be
obtained from the Downloads page (CABLES and MANUAL Libraries) of
Crestron’s website (www.crestron.com). Search for CRESNET.PDF. New users are
required to register in order to obtain access to the FTP site.

Crestron DA-1550CW Docking Assembly for STX-1550CW

When calculating the wire gauge for a particular Cresnet run, the length of the run
and the load factor of each network unit to be connected must be taken into
consideration. If Cresnet units are to be daisy-chained on the run, the load factor of
each unit to be daisy-chained must be added together to determine the load factor of
the entire chain. If the unit is a home-run from a Crestron system power supply
network port, the load factor of that unit is the load factor of the entire run. The
length of the run in feet and the load factor of the run should be used in the following
resistance equation to calculate the value on the right side of the equation.

Resistance Equation

R <

40,000

L x LF

Where:

R = Resistance (refer to next table).
L = Length of run (or chain) in feet.
LF = Load factor of entire run (or chain).

The required wire gauge should be chosen such that the resistance value is less than
the value calculated in the resistance equation. Refer to the table below.

Wire Gauge Values

RESISTANCE (R) WIRE GAUGE

4 16

6 18
10 20
15 22

NOTE: All Cresnet wiring must consist of two twisted-pairs. One twisted pair is the
+24V conductor and the GND conductor and the other twisted pair is the Y
conductor and the Z conductor.

NOTE: When daisy-chaining Cresnet units, always twist the ends of the incoming
wire and outgoing wire which share a pin on the network connector. After twisting
the ends, tin the twisted connection with solder. Apply solder only to the ends of the
twisted wires. Avoid tinning too far up the wires or the end becomes brittle. After
tinning the twisted ends, insert the tinned connection into the Cresnet connector and
tighten the retaining screw. Repeat the procedure for the other three conductors.

Identity Code

Every user interface within the Cresnet system requires a unique network identity
code (NET ID). These codes are recognized by a two-digit hexadecimal number
from 03 to FE. The NET ID of the DA-1550CW must match an ID code specified in
the SIMPL Windows program. The NET ID of the DA-1550CW is factory set to 51.
The NET IDs of multiple DA-1550CWs must be unique and changed from a
personal computer (PC) via VisionTools™ Pro-e (VT Pro-e) or SIMPL Windows.

NOTE: VT Pro-e is a Windows compatible software package for creating Crestron
touchpanel screen designs.

NOTE: In version 1.52.01 of SIMPL Windows, the BB/DA-1550CW symbol is
referred to as the BB-1550CW. Additionally, the input of the symbol is labeled
“Unlock” and the corresponding output is labeled “Unlock-FB”. SIMPL Windows
version prior to 1.52.01 that have a BB-1550CW device should be upgraded to

1.52.01 or later. Although the functionality of the symbol is identical, later versions
have re-named the device to BB/DA-1550CW, the symbol input changed to

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 5

Docking Assembly for STX-1550CW Crestron DA-1550CW

“Unlatch” and the output labeled “Unlatched”. The latest version can be obtained
from the Downloads page (SIMPLWIN Library) of Crestron’s website
(www.crestron.com). New users are required to register in order to obtain access to
the FTP site.

The method for changing the unit’s NET ID is identical regardless of the software
chosen. Attach one of the DA-1550CWs to the control system (verify that the
software is running) and complete the following steps to change the NET ID.

1. Disconnect all Cresnet devices from the control system, except for the

DA-1550CW that needs to have its NET ID changed.

2. Select Tools | Viewport to open the “Crestron Viewport” dialog box.

3. Select Functions | Set Network ID. The software checks the baud rate

and then opens the “Set Network ID” dialog box.

4. In the “Set Network ID” dialog box, select the BB-1550CW from the

Current Network Devices text window.

5. From the Choose the new network ID for the selected device (Hex):

drop-down list, select the new Net ID for the DA-1550CW.

6. Click the Set ID button to initiate the change. This should display the

confirmation message, “ID command has been sent”.

Installation

7. Select Diagnostics | Report Network Devices to verify that the

DA-1550CW has a new NET ID code.

8. Reconnect other Cresnet devices that were disconnected in step 1.

To install the DA-1550CW, complete the following installation procedure in the
order provided. The only tools required are a #2 Phillips screwdriver and a 5/64-inch
hex wrench.

NOTE: This procedure is performed only after the BB-1550CW back box has been
installed. Make sure that the back box is installed inward of the face of the gypsum
board to accommodate the distance between the back box and the front panel. For
further information, refer to the latest revision of the BB-1550CW Installation Guide
(Doc. 5848). The latest version can be obtained from the Downloads page
(MANUAL Library) of Crestron’s website (www.crestron.com). New users are
required to register in order to obtain access to the FTP site.

1. Position the DA-1550CW to the back box and connect the Cresnet

wiring to the rear port. Refer to “Network Wiring” on page 4, if
necessary.

2. As shown on the next page, position the DA-1550CW into the back

box. Install four Phillips screws (supplied) to finger-tight then, using a
#2 Phillips screwdriver, tighten an additional 1/8-turn.

6 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

Install DA-1550CW

3. As shown below, position the front panel to the DA-1550CW. Install

four hex screws (supplied) to finger-tight then, using a 5/64-inch hex
wrench, tighten an additional 1/8-turn.

Install Front Panel

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 7

Docking Assembly for STX-1550CW Crestron DA-1550CW

4. As shown below, install the access hole plug into the access hole.

Install Access Hole Plug

Programming with SIMPL Windows

SIMPL (Symbol Intensive Master Programming Language) is an easy-to-use
programming language that is completely integrated and compatible with all
Crestron system hardware. The objects that are used in SIMPL are called symbols.
SIMPL Windows offers drag and drop functionality in a familiar Windows®
environment.

SIMPL Windows is Crestron's software for programming Crestron control systems.
It provides a well-designed graphical environment with a number of workspaces
(i.e., windows) in which a programmer can select, configure, program, test, and
monitor a Crestron control system.

NOTE: The following descriptions assume that the reader has knowledge of SIMPL
Windows. If not, refer to the extensive help information provided with the software.

NOTE: In version 1.52.01 of SIMPL Windows, the BB/DA-1550CW symbol is
referred to as the BB-1550CW. Additionally, the input of the symbol is labeled
“Unlock” and the corresponding output is labeled “Unlock-FB”. SIMPL Windows
version prior to 1.52.01 that have a BB-1550CW device should be upgraded to

1.52.01 or later. Although the functionality of the symbol is identical, later versions
have re-named the device to BB/DA-1550CW, the symbol input changed to
“Unlatch” and the output labeled “Unlatched”. The latest version can be obtained
from the Downloads page (SIMPLWIN Library) of Crestron’s website
(www.crestron.com). New users are required to register in order to obtain access to
the FTP site.

8 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

SYMBOL

SYMBOL

DROP

ADDITIONAL

Windows have BB-

Network Control

Configure DA-1550CW Program

To create a program with a DA-1550CW, refer to the table below for initial
configuration information.

NOTE: Multiple DA-1550CWs may be used with a single control system. To use
multiple DA-1550CWs , refer to “Identity Code” that begins on page 5.

Configure DA-1550CW Program

FOLDER REQUIRED WHERE SETUP

Device Library,
Control
Systems

Device Library,

Modules

Desired control
system

BB/DA-1550CW
(Earlier versions
of SIMPL

1550CW.)

System Views Refer to the documentation

supplied with the specific
control system for additional

setup information.
System Views,
Cresnet Units

OPTIONAL CHANGE ID -

Double-click on BB/DA-

1550CW or single-click then

right mouse-click on BB/DA-

1550CW, select Configure.

BB/DA-1550CW Symbol

The diagram below shows the BB/DA-1550CW symbol in SIMPL Windows. The
two tables on the next page list the inputs and outputs, respectively, and their
functional descriptions.

Detail View of the BB/DA-1550CW Symbol in SIMPL Windows’ Programming Manager

NOTE: All signals listed in the tables on the next page are DIGITAL signals unless
noted otherwise. A digital signal can be high (logic level of 1), low (logic level of 0),
and also have rising edge (when it goes from low to high) and falling edge (from
high to low) transitions. Depending upon how the symbol was created, symbol
signals may work at the logic levels, some may work on transitions.

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 9

Docking Assembly for STX-1550CW Crestron DA-1550CW

Edge sensitive. Unlatches the back box for 5-seconds when the

1

1

when the touchpanel is docked and the ST-BTP is charging,

1

when the touchpanel is docked and charging is complete,

0

1

when there is a charge fault (i.e. hardware problem with the

BB/DA-1550CW Symbol Input Description

INPUT FUNCTION(S)

UNLATCH
(Unlock in earlier
versions of SIMPL
Windows.)

BB/DA-1550CW Symbol Output Descriptions

OUTPUTS FUNCTION(S)

UNLATCHED
(Unlock-FB in earlier
versions of SIMPL
Windows.)
PANELPRESENT

CHARGING

CHARGEDONE
CHARGEFAULT

edge of the signal is received. After the 5-seconds has expired,
the latch engages. The back box may not be unlatched for
1-second after the latch is engaged.

when the latch is open, 0 when the latch is closed.

when the touchpanel is docked, 0 when the touchpanel is not

1

docked.

otherwise (i.e. done charging, touchpanel not docked).

0

otherwise (i.e. still charging, touchpanel not present).
touchpanel, poor contact with the charger, a network voltage

problem, etc.), 0 when no fault is present.

Operation

Example Program

An example program for the DA-1550CW is available from the Downloads page
(EXAMPLES Library) of Crestron’s website (www.crestron.com). Search for
DA1550CW.ZIP that contains the example program, associated files and a
README.TXT file that describes the program. New users are required to register in
order to obtain access to the FTP site.

The DA-1550CW docks the STX-1550CW touchpanel, provides power and
communication, and recharges the ST-BTP. Operation consists of docking the
touchpanel (performed by hand) into the DA-1550CW or undocking electrically via
the control system and then removing by hand. Provisions have also been
incorporated to allow the touchpanel to be undocked manually.

Normal Operation

Normal operation of the DA-1550CW is described in the next two sections.

Docking the STX-1550CW

Docking of the STX-1550CW is performed by hand by inserting the bottom edge of
the touchpanel into the DA-1550CW and snapping it into place. To dock the
touchpanel, refer to the procedure on the next page.

NOTE: Do not dock the STX-1550CW into the DA-1550CW without the ST-BTP
being installed in the touchpanel. Operating power for the DA-1550CW is supplied
through the electrical contacts of the ST-BTP. If the ST-BTP is not installed, the
DA-1550CW will not electrically unlatch the touchpanel.

10 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

1. Refer to the diagram below. Insert the bottom edge of touchpanel

docking plate (located on the rear of the touchpanel) into DA-1550CW
directly behind the front panel.

Insert STX-1550CW

2. Refer to the diagram below. Make sure that the STX-1550CW is

squarely seated in DA-1550CW and press upper edge of touchpanel
inward to dock the touchpanel. The touchpanel will snap into position.

Dock STX-1550CW

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 11

Docking Assembly for STX-1550CW Crestron DA-1550CW

Undocking the STX-1550CW

During normal operation, the DA-1550CW unlatches the STX-1550CW electrically
via the control system program. When the touchpanel is unlatched, it snaps outward
slightly, and then may be removed by hand. The control system program defines the
method (i.e., touchpanel button) of unlatching.

NOTE: For further information about the touchpanel and programming the unlatch
method, refer to the latest revision of the STX-1550CW Operations Guide (Doc.

5849). The latest version can be obtained from the Downloads page (MANUAL
Library) of Crestron’s website (www.crestron.com). New users are required to
register in order to obtain access to the FTP site.

1. Via the touchpanel and/or control system program, unlatch the

touchpanel.

2. Refer to the diagram below. By hand, undock the touchpanel by pulling

the upper edge of the touchpanel outward and remove the touchpanel.

Remove STX-1550CW

Manual Undocking of Touchpanel

If the DA-1550CW does not unlatch the STX-1550CW electrically, provisions have
been incorporated to allow the touchpanel to be undocked manually. The only tool
required is a long-reach (minimum 4-1/2 inches from tip to handle base) #1 flat or
Phillips screwdriver.

12 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

1. Refer to the diagram below. At top-center of the front panel, remove

the manual unlatch access plug from the access hole.

Remove Access Hole Plug

2. As shown below, insert a long-reach screwdriver into the access hole at

a downward angle (approximately 10o) until the tip of the screwdriver
contacts the manual unlatch tab.

Insert Screwdriver

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 13

Docking Assembly for STX-1550CW Crestron DA-1550CW

3. As shown below, lower the handle of the screwdriver until the

touchpanel unlatches (handle of screwdriver will be approximately
level and touchpanel will snap outward slightly).

Lower Screwdriver Handle

4. Refer to the diagram below. By hand, undock the touchpanel by pulling

the upper edge of the touchpanel outward and remove the touchpanel.

Remove STX-1550CW

14 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

and install ST-BTP.

ID does not match NET

5. Refer to the diagram below. Re-install the access hole plug into the

access hole.

Re-Install Access Hole Plug

Problem Solving

Troubleshooting

The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.

DA-1550CW Troubleshooting

TROUBLE

DA-1550CW
does not
unlatch
touchpanel.

POSSIBLE

CAUSE(S)

Touchpanel not
properly docked.

ST-BTP not installed in
touchpanel.

Electrical contacts dirty. Perform "Manual Undocking of Touchpanel"

BB/DA-1550CW NET

ID set in SIMPL
program.
BB/DA-1550CW in
SIMPL Windows
program not configured
properly.
Cresnet connector not
secure.
Solenoid connector not
secure.

Adjust touchpanel to make sure that
touchpanel is squarely seated in DA-1550CW
and fully snapped into position.
Perform "Manual Undocking of Touchpanel"

then clean contacts.
From the Viewport (in SIMPL Windows or VT
Pro-e), verify that NET IDs match.

Verify SIMPL Windows BB/DA-1550CW
program.

Perform "Manual Undocking of Touchpanel",
perform "Installation" in reverse & check that
connector is secure.

CORRECTIVE ACTION

1

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 15

Docking Assembly for STX-1550CW Crestron DA-1550CW

POSSIBLE

CAUSE(S)

and install ST-BTP.

ID does not match NET

clearance.

does not dock

DA-1550CW Troubleshooting (continued)

TROUBLE

DA-1550CW

touchpanel.

Touchpanel
does not
communicate
with Cresnet
when docked.

ST-BTP of
touchpanel
does not
recharge.

Front panel
not flush with
wall.

BB/DA-1550CW in
SIMPL Windows
program not configured
properly.
Mechanical binding in
DA-1550CW.
ST-BTP not installed in
touchpanel.

Electrical contacts of
DA-1550CW dirty.

BB/DA-1550CW NET

ID set in SIMPL
program.
BB/DA-1550CW in
SIMPL Windows
program not configured
properly.
Cresnet connector not
secure.

ST-BTP contacts of
docking terminal dirty.
ST-BTP cannot retain
charge.
Cresnet connector not
secure.
Back box enclosure
clearance not adjusted
properly.

CORRECTIVE ACTION

Verify SIMPL Windows BB/DA-1550CW
program.

Perform "Installation" in reverse then check
assembly.
Perform "Manual Undocking of Touchpanel"

1

Perform "Manual Undocking of Touchpanel"
then clean contacts.

From the Viewport (in SIMPL Windows or VT
Pro-e), verify that NET IDs match.

Verify SIMPL Windows BB/DA-1550CW
program.

Perform "Manual Undocking of Touchpanel",
perform "Installation" in reverse & check that
connector is secure.
Undock touchpanel then clean contacts.

Undock touchpanel then replace ST-BTP.

Undock touchpanel, perform "Installation" in
reverse & check that connector is secure.
Undock touchpanel, refer to BB-1550CW

Installation Guide & re-adjust enclosure

2

1 For further information, refer to the latest revision of the ST-BTP Installation Guide

(Doc. 5746). The latest version can be obtained from the Downloads page
(MANUAL Library) of Crestron’s website (www.crestron.com). New users are
required to register in order to obtain access to the FTP site.

2 For further information, refer to the latest revision of the BB-1550CW Installation

Guide (Doc. 5848). The latest version can be obtained from the Downloads page
(MANUAL Library) of Crestron’s website (www.crestron.com).

16 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

Further Inquiries

If after reviewing this Operations & Installation Guide for the DA-1550CW, you
cannot locate specific information or have questions, please take advantage of
Crestron's award winning customer service team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at [phone].

• In Asia, call Crestron Asia at [phone].

• In Latin America, call Crestron Latin America at [phone].

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at [phone].

• In New Zealand, call Amber Technologies at [phone].

Future Updates

As Crestron extends the capabilities of the DA-1550CW, additional information may
be made available as manual updates. These updates are solely electronic and serve
as intermediary supplements prior to the release of a complete technical
documentation revision.

The Downloads page of the Crestron website (www.crestron.com) directs the reader
to the location and description of each update. Check the site periodically for update
availability and its subjective value.

Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 17

Docking Assembly for STX-1550CW Crestron DA-1550CW

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service

without prior authorization from CRESTRON. To obtain warranty
service for CRESTRON products, contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note
specifying the nature of the problem, name and phone number of
contact person, RMA number, and return address.

2. Products may be returned for credit, exchange, or service with a

CRESTRON Return Merchandise Authorization (RMA) number.
Authorized returns must be shipped freight prepaid to CRESTRON,
Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly
marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON
reserves the right in its sole and absolute discretion to charge a 15%
restocking fee, plus shipping costs, on any products returned with an
RMA.

3. Return freight charges following repair of items under warranty shall

be paid by CRESTRON, shipping by standard ground carrier. In the
event repairs are found to be non-warranty, return freight costs shall be
paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a
"CN" prefix model number, to be free from manufacturing defects in materials and
workmanship for a period of three (3) years from the date of shipment to purchaser.
Disk drives and any other moving or rotating mechanical parts are covered for a
period of one (1) year. CRESTRON warrants all its other products for a period of
one year from the defects mentioned above, excluding touchscreen display
components which are covered for 90 days. Incandescent lamps are completely
excluded from Crestron's Limited Warranty. CRESTRON shall, at its option, repair
or replace any product found defective without charge for parts or labor. Repaired or
replaced equipment and parts supplied under this warranty shall be covered only by
the unexpired portion of the warranty.

CRESTRON shall not be liable to honor warranty terms if the product has been used
in any application other than that for which it was intended, or if it has been
subjected to misuse, accidental damage, modification, or improper installation
procedures. Furthermore, this warranty does not cover any product that has had the
serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the purchaser. In no event
shall CRESTRON be liable for incidental or consequential damages of any kind
(property or economic damages inclusive) arising from the sale or use of this
equipment. CRESTRON makes no other warranties nor authorizes any other party to
offer any warranty, expressed or implied, including warranties of merchantability for
this product. This warranty statement supersedes all previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners.
Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me and WindowsNT/2000
are trademarks of Microsoft Corporation.

18 •• Docking Assembly for STX-1550CW: DA-1550CW Operations & Installation Guide - DOC. 5930

Crestron DA-1550CW Docking Assembly for STX-1550CW

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Operations & Installation Guide - DOC. 5930 Docking Assembly for STX-1550CW: DA-1550CW •• 19

Crestron Electronics, Inc. Operations & Installation Guide – DOC. 5930

15 Volvo Drive Rockleigh, NJ 07647 01.01
Tel: 888.CRESTRON
Fax: [phone] Specifications subject to
www.crestron.com change without notice.