Crestron C2N-MNETGW
infiNET™ Gateway/Transceiver
Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2005 Crestron Electronics, Inc.
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Contents
infiNET™ Two-Way RF Transceiver: C2N-MNETGW 1
Introduction......................................................................................1
Functions and Features ..........................................................1
InfiNET Technology..............................................................2
Specifications......................................................................... 3
Physical Description ..............................................................4
Industry Compliance..............................................................7
Setup.................................................................................................8
Network Wiring.....................................................................8
Crestron Toolbox...................................................................9
Identity Code .......................................................................10
Configuring the infiNET Network ......................................12
Hardware Hookup................................................................20
Programming Software ..................................................................21
Earliest Version Software Requirements for the PC ...........22
Programming with D3 Pro & SystemBuilder......................22
Programming with SIMPL Windows..................................23
Uploading and Upgrading..............................................................27
Establishing Communications ............................................. 27
Troubleshooting Communications ......................................30
Uploading a SIMPL Windows Program..............................31
Firmware Upgrade...............................................................33
Problem Solving............................................................................. 35
Troubleshooting...................................................................35
Further Inquiries ..................................................................37
Future Updates.....................................................................37
Appendix A: The infiNET Spectrum............................................38
Appendix B: Optimum RF Reception Guidelines ........................39
Minimize Interference .........................................................39
Gateway Placement .............................................................39
Antenna Orientation ............................................................40
Return and Warranty Policies ........................................................ 42
Merchandise Returns / Repair Service ................................42
CRESTRON Limited Warranty ..........................................42
Operations Guide - DOC. 6317 Contents • i
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
infiNET™ Two-Way RF
Transceiver: C2N-MNETGW
Introduction
Functions and Features
The C2N-MNETGW is a two-way radio frequency (RF)
gateway/transceiver that utilizes the 2.4 GHz “ISM band” to
communicate with the Crestron
devices.
Functional Summary
• Two-way RF transceiver/gateway
− 2.4 GHz infiNET™ mesh network technology
− Range up to 150 feet indoors, or 250 ft outdoors (subject to
site-specific conditions)
− Range may be increased with the use of additional infiNET
devices or C2N-MNETRPT repeaters
• Communicates with up to 30 infiNET devices (including
C2N-MNETRPT repeaters)
• “Wi-Fi” friendly operating frequency selection to avoid interference
®
infiNET line of wireless network
The C2N-MNETGW operates according to the IEEE 802.15.4
specification and can be configured to minimize the possibility of
interference with non-Crestron RF equipment including all 802.11
devices.
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
The gateway receives RF signals from one or more infiNET devices such
as the CLW-DIM1/4RF and CLW-DIMS1/4RF line of infiNET dimmers
and the CLW-SW1/4RF and CLW-SWS1/4RF line of infiNET switches,
and relays them to the Crestron control system. It also relays commands
from the control system to devices on the infiNET network. Up to 30
infiNET devices (including C2N-MNETRPT repeaters) can communicate
with one C2N-MNETGW and, if more devices are needed, more
C2N-MNETGW devices may be added to a Cresnet
®
network.
InfiNET Technology
The C2N-MNETGW is a part of Crestron’s line of network devices using
infiNET network technology. InfiNET technology is “Wi-Fi” friendly
and provides fault tolerance and increased reliability as network devices
are added.
Crestron infiNET devices are compliant with IEEE specification 802.15.4
and are not “Wi-Fi compatible”. infiNET devices do not comply with the
802.11 specifications, nor can they communicate with 802.11 devices
even though they may interact with other 802.11 devices. This interaction
may manifest itself as RF interference. However, the differing protocols
will not allow a link to be established or data to be transferred between
devices using different protocols. infiNET devices are considered “Wi-Fi
friendly” since Wi-Fi and infiNET are “collision based” and attempt to
avoid simultaneous transmission. A communication band (frequency
range) can be selected to avoid interference with 802.11 devices such as
wireless computer networks. The transceiver of every infiNET network
device uses one of sixteen possible bands (11 through 26) for
communication. The bands define specific frequency ranges within the
2.4 GHz spectrum. Each of the bands define narrower ranges, leaving the
rest of the frequency spectrum available for other RF devices, thus
making it possible to avoid interference. The operating band can be
manually selected by the installer or automatically selected by a gateway
device like the C2N-MNETGW. For a detailed description of the
infiNET spectrum, refer to “Appendix A: The infiNET Spectrum” on
page 38. For information on setting the operating band, refer to
“Configuring the infiNET Network” on page 12.
The C2N-MNETGW operates on the 2.4 GHz “ISM band” (2400 MHz to
2483.6 MHz) at 10 mW. The output power of this device allows RF
signals to travel approximately 150 feet indoors and 250 feet outdoors
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
(subject to site-specific conditions) without the use of repeaters or other
infiNET devices. The range is dependent on construction of the building,
obstructions, and RF interference from other devices. The location of a
network device and the orientation of its antenna are also important
factors in determining RF performance. For more information on proper
orientation, refer to “Appendix B: Optimum RF Reception Guidelines”
on page 39.
By constantly monitoring the signal quality of the wireless network,
infiNET devices can be set to automatically change “channels” to the
clearest available channel to avoid interfering with other devices such as
cordless phones and Wi-Fi computer networks.
As part of an infiNET network, every infiNET device functions as a
repeater while maintaining its ability to receive and transmit network data
over the wireless network. Adding more infiNET devices or repeaters to
the network effectively increases the range, strength, and reliability of the
network. Multiple gateways can be connected via Cresnet to one 2-Series
control system.
Specifications
The table below is a summary of specifications for the C2N-MNETGW.
Specifications of the C2N-MNETGW
SPECIFICATION DETAILS
Cresnet Power Usage 3 Watts (24VDC @ 0.125A)
Default Network ID 0F
Operating Frequency 2400 MHz to 2483.6 MHz
(802.15.4 compliant)
RF Output Power 10 mW
Operating Ranges¹
Typical Distance
Indoors (without
repeater device)
Maximum Distance
Outdoors
Available Channels 16 (numbered 11 through 26 per
150 ft
250 ft
(subject to site-specific conditions)
802.15.4)
(continued on following page)
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Specifications of the C2N-MNETGW (continued)
SPECIFICATION DETAILS
Default RF Channel 26
Antenna (included)
Type
Antenna Connector
Dipole Antenna
Reverse SMA with Female
Connector
2-Series Control
System Update File
C2N-MNETGW
firmware
Dimensions
(without included
antenna)
2,3
Version 3.154 or later
C2N-MNETGW.v1.10.075.upg or
later
Width: 2.47 in (6.28 cm)
Height: 1.24 in (3.15 cm)
Depth: 3.88 in (9.85 cm)
Weight 8.3 oz (1.15 kg)
1 The location of the transceiver and the orientation of the antenna are important factors in
the RF performance. With the unit located outside of any metal enclosures, the antenna
can be adjusted to achieve the best range. The range is dependent on its placement and
the building in which it is used. The construction of the building, obstructions, and RF
interference from other devices are factors determining the effective range of the unit. To
prevent unit-to-unit RF interference, multiple transceivers operating at the same
frequencies should not be installed within three to five feet of each other.
2 The latest software versions can be obtained from the Crestron website. Refer to the
NOTE following these footnotes.
3 Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron
Product Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the website are for
Authorized Crestron dealers and Crestron Authorized Independent
Programmers (CAIP) only. New users may be required to register to
obtain access to certain areas of the site (including the FTP site).
Physical Description
The C2N-MNETGW, shown in the following diagrams, is housed in a
black enclosure. Six light-emitting diodes (LEDs) on the front of the unit
indicate the unit’s operating status. The RF antenna is not shown in the
line drawing for clarity. A 4-position terminal block connector plug is
provided to connect to other Cresnet system devices. A pushbutton for
setting the network ID and a pushbutton for activating the Acquire mode
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
are recessed below the front of the enclosure. There are four rubber feet
on the base of the unit for stability and to prevent slippage.
Physical Views of C2N-MNETGW
Ports
The C2N-MNETGW has two ports. Refer to the diagrams and
descriptions that follow.
NET
This 4-position terminal block connector is used to connect the
C2N-MNETGW to the Cresnet network. Data and power for the
C2N-MNETGW are provided via the connection. Refer to “Network
Wiring” on page 8.
ANTENNA
This antenna port is used to connect the included dipole antenna. The
included antenna can be oriented for optimum reception. For information
of obtaining optimum reception, refer to “Appendix B: Optimum RF
Reception Guidelines” on page 39.
NOTE: Only the included antenna should be used.
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Indicators
The C2N-MNETGW indicators are described in the following
paragraphs.
PWR (Power)
This LED illuminates when 24 VDC is supplied to the C2N-MNETGW
via the NET port.
NET
This LED illuminates when communication between the control system
and the C2N-MNETGW (over Cresnet) is established (the unit is polled
on the network). Illumination indicates that the SIMPL Windows
program currently loaded has a network device defined at the same Net
ID as the C2N-MNETGW.
RXD
This LED illuminates when the C2N-MNETGW is receiving data from
wireless devices on the infiNET network.
TXD
This LED illuminates when the C2N-MNETGW is transmitting data to
wireless devices on the infiNET network.
ACQUIRE LED & Pushbutton
The ACQUIRE pushbutton and its associated LED are used to configure
the wireless network. Refer to “Configuring the infiNET Network” on
page 12.
SETUP LED and Pushbutton
The C2N-MNETGW is TSID ready. The SETUP pushbutton and its
associated LED are used for setting up the unit’s network ID during the
initial configuration of a Cresnet system or when the device is being
added/replaced. Refer to “Identity Code” on page 10 for detailed
information.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Industry Compliance
As of the date of manufacture, the C2N-MNETGW has been tested and
found to comply with specifications for CE marking and standards per
EMC and Radiocommunications Compliance Labelling.
Contains FCC ID: EROCWD1012
NOTE: This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 7
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Setup
Network Wiring
CAUTION: In order to ensure optimum performance over the full range
of your installation topology, Crestron Certified Wire, and only Crestron
Certified Wire, may be used. Failure to do so may incur additional
charges if support is required to identify performance deficiencies as a
result of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment.
Failure to do so could cause equipment damage or void the Crestron
warranty.
CAUTION: Provide sufficient power to the system. Insufficient power
can lead to unpredictable results or damage to the equipment. Please use
the Crestron Power Calculator to help calculate how much power is
needed for the system (http://www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire
gauge and the Cresnet power usage of each network unit to be connected
must be taken into consideration. Use Crestron Certified Wire only. If
Cresnet units are to be daisy-chained on the run, the Cresnet power usage
of each network unit to be daisy-chained must be added together to
determine the Cresnet power usage of the entire chain. If the unit is a
home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire
run. The wire gauge and the Cresnet power usage of the run should be
used in the following equation to calculate the cable length value on the
equation’s left side.
Cable Length Equation
L = Length of run (or chain) in feet.
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM
P = Cresnet power usage of entire run (or chain).
2
))
L <
40,000
R x P
Where:
Make sure the cable length value is less than the value calculated on the
right side of the equation. For example, a Cresnet run drawing 20 watts
should not have a length of run more than 333 feet.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
NOTE: All Crestron certified Cresnet wiring must consist of two
twisted pairs. One twisted pair is the +24V conductor and the GND
conductor, and the other twisted pair is the Y conductor and the Z
conductor.
NOTE: When daisy-chaining Cresnet units, strip the ends of the wires
carefully to avoid nicking the conductors. Twist together the ends of the
wires that share a pin on the network connector, and tin the twisted
connection. Apply solder only to the ends of the twisted wires. Avoid
tinning too far up the wires or the end becomes brittle. Insert the tinned
connection into the Cresnet connector and tighten the retaining screw.
Repeat the procedure for the other three conductors.
NOTE: For larger networks (i.e., greater than 28 network devices), it
may become necessary to add a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality throughout the network. Also, for networks with
lengthy cable runs, it may be necessary to add a Hub/Repeater after only
20 devices.
Crestron Toolbox
NOTE: The minimum version of Crestron Toolbox required to operate
with the C2N-MNETGW is version 1.02.06 or later.
The Crestron Toolbox (a replacement for Crestron Viewport) is a broadbased software package that accomplishes multiple system tasks,
primarily using an RS-232 or TCP/IP connection between a PC and one
or more Crestron control systems.
You can use the Crestron Toolbox to:
• Observe system processes.
• Upload operating systems and firmware.
• Upload programs and touchpanel projects.
• Set or change device Network IDs.
• Change serial numbers.
• Run scripts to automate tasks.
• Perform system diagnostics, and much more.
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
The Crestron Toolbox allows you to perform these functions using
simple graphical views and click and drag methods.
Identity Code
Every network device and user interface within the Cresnet network
requires a unique identity code (Net ID). These codes are two-digit
hexadecimal numbers from 03 to FE. The Net ID of each unit must match
an ID code specified in the SIMPL Windows program. Refer to “Setting
the Net ID in Device Settings” on page 25 for details of the SIMPL
Windows procedure.
The Net ID of the C2N-MNETGW has been factory set to 0F. The Net
IDs of multiple C2N-MNETGW devices in the same system must be
unique. Net IDs are changed from a personal computer (PC) via the
Crestron Toolbox.
NOTE: For detailed information on establishing communication
between the PC, control system, and the C2N-MNETGW, refer to
“Establishing Communications” on page 27. If communication cannot be
established, refer to the “Troubleshooting Communications” section in
the latest version of the 2-Series Control System Reference Guide
(Doc. 6256), which is available from the Crestron website
(http://www.crestron.com/manuals).
The Crestron Toolbox provides several methods to easily set or change
device Net IDs for any device on the network. The following method
permits you to change the Net ID of any device in the network through
the “Network Device Tree” window.
This method permits you to manually set the Net ID for any device in the
network, set any known Net IDs that may require changing, and may also
be used for non-TSID equipment. This method will not permit you to
choose an ID already in use by another device that is not equipped with
TSID. A warning message will appear if you attempt to use an ID that is
already in use by a device that is equipped with TSID.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Duplicate Net ID Warning Message
This method does not change the Net ID as assigned in SIMPL Windows.
For information on setting the Net ID in SIMPL Windows, refer to
“Setting the Net ID in Device Settings” on page 25.
NOTE: You may also use D3 Pro or SystemBuilder to perform Network
ID setup. Refer to the respective help file for more information.
1. Ensure that all network devices are connected to the control
system.
2. Open Crestron Toolbox and establish communications (refer to
“Establishing Communications” on page 27).
3. Select the Network Device Tree
icon, or select Tools |
Network Device Tree.
4. Expand the Network Device Tree until the Net ID that is to be
changed is visible. Right-click on the Net ID, and when the submenu appears, select Change Network ID.
“Network Device Tree” – Sub-Menu
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 11
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
5. Type a new Net ID and press Enter.
Enter New Net ID
Repeat this procedure for each additional network device requiring a Net
ID change.
Configuring the infiNET Network
Rules for an infiNET Network
Each device on the infiNET network must be configured to work with an
infiNET gateway.
Following are some guidelines to observe when setting up an infiNET
network.
• Each infiNET device can be linked with only one gateway.
• Each gateway can be linked with multiple infiNET devices.
• When adding a device, both the device and the gateway must be
in the Acquire mode. Refer to “Acquiring Devices” on page 15
for information.
Setting the Operating Channel
The C2N-MNETGW can operate on a fixed channel that is set by the
installer or it can automatically set itself to the clearest channel.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
For systems with one gateway and minimal interference from other
devices that use similar frequencies, Crestron recommends setting the
C2N-MNETGW to automatically select the operating channel.
For systems using multiple gateways or systems operating in
environments containing other devices that use similar frequencies,
Crestron recommends setting the C2N-MNETGW to operate on a fixed
channel to avoid RF interference with other devices in the vicinity.
Ideally, each gateway should operate on its own channel to avoid
interfering with other gateways operating in the vicinity. The infiNET
signal protocol prevents data intended for one gateway and its devices
from being received by another gateway and its devices. For detailed
information on infiNET channels, refer to “Appendix A: The infiNET
Spectrum” on page 38.
Channel settings are made through Crestron Toolbox as shown in the
following procedure.
1. Ensure that all network devices are connected to the control
system.
2. Open Crestron Toolbox and establish communications with the
control system (refer to “Establishing Communications” on page
27).
3. Select the Network Device Tree
icon, or select Tools |
Network Device Tree.
“Network Device Tree” Window
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 13
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
4. Right click the Net ID of the gateway whose channel will be
changed and select Functions | MNET Gateway… to open the
“MNET Gateway” window as shown in the following diagram.
“MNET Gateway” Window
5. At the top of the window, select the channel selection mode. There
are two modes to select from.
• Auto: The C2N-MNETGW automatically selects the
clearest of the available 16 channels when interference is
detected. The gateway will scan for a new channel if it
detects a specific level of interference.
• Fixed: The C2N-MNETGW is set to the channel
specified from the adjacent dropdown list.
NOTE: Changes to the channel and channel selection mode are applied
immediately.
6. Click Close to close the “MNET Gateway” window and return to
the Network Device Tree.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Acquiring Devices
An infiNET device can communicate with a gateway only if it has been
acquired by that gateway (even if the gateway and the device are
operating on the same channel). To add infiNET devices to the network,
the C2N-MNETGW must be in the Acquire mode. The Acquire mode can
be activated from Crestron Toolbox (recommended) or the device. The
Acquire mode can be activated approximately 15 seconds after applying
power to the C2N-MNETGW.
NOTE: In an environment with multiple gateways, only one gateway
should be in the Acquire mode at a time.
Entering the Acquire mode from Crestron Toolbox provides the installer
with a visual account of devices as they are acquired. To enter the
Acquire mode from Crestron Toolbox, do the following:
1. Open the “MNET Gateway” window as described in steps 1
through 4 on page 13.
“MNET Gateway” Window
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 15
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
NOTE: If the C2N-MNETGW is already in the Acquire mode, a
message indicating the status will be displayed.
Acquire Mode Message
2. To place the C2N-MNETGW in the Acquire mode, click Start
Acquire.
The default time that the C2N-MNETGW remains in the Acquire
mode (when starting the Acquire mode from Toolbox) is one hour.
Other times can be specified from the drop down button located
next to the Start Acquire button. The Acquire LED on the
C2N-MNETGW will illuminate and the Start Acquire button will
change to read STOP Acquire.
NOTE: The C2N-MNETGW must be placed in the Acquire mode
before an infiNET device is placed in the Acquire mode.
NOTE: While the “MNET Gateway” window is open and the
device is in the Acquire mode, the control system is in passto
mode. The program in the control system is paused and will
resume after leaving the Acquire mode.
3. Place new infiNET devices in the Acquire mode as described in
their respective manuals. Devices will be automatically acquired
by the gateway approximately five minutes after they enter the
Acquire mode.
4. At any time, click STOP Acquire to exit the Acquire mode. The
Acquire LED will turn off. Newly acquired devices will be shown
in addition to any existing devices as shown in the following
diagram.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
“MNET Gateway” Window-Acquired Devices
NOTE: If the acquired devices have never had an MNET ID
assigned, they will be acquired with the default MNET ID 01.
Just like a device on a Cresnet system (like the C2N-MNETGW)
requires a unique identity code (NET ID), every device and user
interface on the infiNET network requires a unique identity code
(MNET ID) that identifies it to a control system. These codes are
two-digit hexadecimal numbers from 03 to 20. The MNET ID of
each unit must match an ID code specified in the SIMPL Windows
program.
Click Close to close the “MNET Gateway” window.
The Acquire mode can also be stopped by pressing the ACQUIRE
button on the C2N-MNETGW.
To enter the Acquire mode from the C2N-MNETGW, do the following:
1. Press ACQUIRE on the C2N-MNETGW to enter the Acquire
mode. The accompanying LED will illuminate indicating that it is
ready to link to infiNET devices.
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
NOTE: The C2N-MNETGW must be placed in the Acquire mode
before an infiNET device is placed in the Acquire mode.
2. Place new infiNET devices in the Acquire mode as described in
their respective manuals. Devices will be automatically acquired
by the gateway approximately five minutes after they enter the
Acquire mode.
3. Press ACQUIRE on the C2N-MNETGW to exit the Acquire
mode. The LED will turn off.
NOTE: When started from the C2N-MNETGW, the Acquire
mode will automatically deactivate after 30 minutes.
NOTE: Devices that are acquired when the Acquire mode is
started from the C2N-MNETGW are not displayed in the “MNET
Gateway” window until Refresh is clicked.
Network Device Tree View of infiNET Devices
To view infiNET devices in the Network Device Tree that have already
been acquired and are currently communicating with the
C2N-MNETGW, click the Network Device Tree
icon, or select Tools
| Network Device Tree. Every infiNET device that is acquired by the
gateway will be displayed with an MNET ID.
Network Device Tree with infiNET Devices
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
infiNET devices are listed with the Net ID of the gateway to which they
are connected.
Newly acquired infiNET devices that have not been assigned MNET IDs
will be displayed with the MNET ID value of 01. All newly acquired
infiNET devices (except for C2N-MNETRPT devices) will be displayed
with a
Newly acquired repeater devices such as the C2N-MNETRPT will be
displayed with an MNET ID value of 01 and a
MNET ID is 01, repeaters will not cause error messages, report multiple
devices at the same MNET ID, or cause Toolbox to mark the devices in
the Network Device Tree as having an invalid MNET ID number.
Once all devices are acquired, MNET IDs must be assigned. Refer to
each device type’s Operations Guide for instructions on setting MNET
IDs.
icon.
icon. Even though the
Releasing infiNET Devices
Devices can be released from a gateway by using the “MNET Gateway”
window.
To release an infiNET device from the “MNET Gateway” window:
1. Open the “MNET Gateway” window by right-clicking the Net ID
of the gateway in the Network Device Tree and selecting
Functions | MNET Gateway….
2. Select the device(s) to be released and click Release Selected. The
device(s) will be released from the gateway. Reacquire the device
if desired.
Devices can also be released from a gateway at the device. Refer to the
infiNET device’s Operations Guide.
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InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Hardware Hookup
The C2N-MNETGW serves as a gateway between infiNET devices and
the Cresnet system. Refer to the illustration after this paragraph for
proper connections; apply power last. When making network connections
to a control system or Cresnet peripherals, refer to “Network Wiring” on
page 8.
Hardware Hookup for the C2N-MNETGW
ANTENNA:
COMMUNICATION WITH
OTHER INFINET DEVICES
TO CONTROL SYSTEM AND
OTHER CRESNET DEVICES
CRESNET:
NOTE: To comply with FCC RF exposure compliance requirements,
the antenna used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be
colocated or operating in conjunction with any other antenna or
transmitter.
For information of obtaining optimum reception, refer to “Appendix B:
Optimum RF Reception Guidelines” on page 39.
20 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the
Online Help section of the Crestron website. To post your own question
or view questions you have submitted to Crestron’s True Blue Support,
log in at http://support.crestron.com
establish a user account.
Setup is easy thanks to Crestron’s Windows-based programming
software. Crestron’s D3 Pro software or SystemBuilder software can
create a complete project, with no special programming required. While
traditional programming tools can still be used to program a system, D3
Pro and SystemBuilder can be used to easily complete all necessary
programming for a base system including all touchpanel screens and the
control system program. The program output of D3 Pro and
SystemBuilder is a SIMPL Windows program with much of the
functionality encapsulated in macros and templates. Once D3 Pro and/or
Systembuilder creates the project, the system interfaces and program
logic can be customized in D3 Pro and/or Systembuilder or can be easily
modified with Crestron development tools (i.e., SIMPL Windows and
Crestron VisionTools
®
Pro-e (VT Pro-e) software packages).
. First-time users will need to
D3 Pro and SystemBuilder come with templates for all supported
interfaces. If a user wishes to create a touchpanel project using templates
with a different look-and-feel, this can be accomplished by making a
custom template. This custom template can then be used by D3 Pro or
SystemBuilder to create the final project files to be loaded into the
panels. Alternatively, VT Pro-e can be used to tweak projects created
with the D3 Pro and/or SystemBuilder or develop original touchpanel
screen designs.
NOTE: Crestron recommends the use of D3 Pro or SystemBuilder for
programming an infiNET system.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 21
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
p
f
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take
advantage of the most recently released features. The latest software is
available from the Crestron website.
The following are the minimum recommended software versions for the
PC running Windows XP or Windows 2000:
• SIMPL Windows version 2.06.20 or later with library update file
352 or later. Requires SIMPL+ Cross Compiler version 1.1 or
later.
• Crestron Toolbox 1.02.06 or later.
• Crestron Database version 17.3.3 or later. Required by SIMPL
Windows.
The easiest
method of
rogramming, but
does not
offer as
much
lexibility as
SIMPL
Windows.
• (Optional) D3 Pro version 1.5 or later. Also requires:
o D3 Pro Templates 1.0 or later.
o VisionTools Pro-e 3.3.4.0 or later.
o Engraver 2.2.2.3 or later.
o CUZ 3.154 for 2 Series processors or later.
• (Optional) SystemBuilder version 2.0 or later with SystemBuilder
Templates version 2.0.1or later. Also requires:
o VisionTools Pro-e 3.3.4.0 or later.
o Engraver 2.4.1.2 or later.
o CUZ 3.154 for 2 Series processors or later.
Programming with D3 Pro & SystemBuilder
D3 Pro and SystemBuilder offer automatic programming for such
residential and commercial applications as audio distribution, home
theater, video conferencing, and lighting. The interface of this tool guides
you through a few basic steps for designating rooms and specifying the
control system, touchpanels, devices, and functionality. D3 Pro and
SystemBuilder then program the system, including touchpanel projects
and control system logic.
22 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
D3 Pro and SystemBuilder are fully integrated with Crestron's suite of
software development tools, including SIMPL Windows, VT Pro-e, and
the Crestron Database. D3 Pro and SystemBuilder access these tools
behind the scenes, enabling you to easily create robust systems.
Programming with SIMPL Windows
The C2N-MNETGW does not require any specific programming other
than placing it in the SIMPL Windows program.
A program can be created that includes a C2N-MNETGW and infiNET
devices using the Crestron programming tool SIMPL Windows.
NOTE: The following assumes that the reader has knowledge of SIMPL
Windows. If not, refer to the extensive help information provided with
the software.
NOTE: The following are acceptable file extensions for programs that
include a C2N-MNETGW, developed for specific control system types:
.smw: projectname.smw (SIMPL Windows source file)
.spz: projectname.spz (compiled file for 2-series)
NOTE: In the following description, the PAC2 control system is used.
SIMPL Windows is Crestron's software for programming Crestron
control systems. It provides a well-designed graphical environment with
a number of workspaces (i.e., windows) in which a programmer can
select, configure, program, test, and monitor a Crestron control system.
SIMPL Windows offers drag and drop functionality in a familiar
Windows
®
environment.
This section describes a sample SIMPL Windows program that includes a
C2N-MNETGW gateway.
Configuration Manager is where programmers “build” a Crestron control
system by selecting hardware from the Device Library. In Configuration
Manager, drag the PAC2 from the Control Systems folder of the Device
Library and drop it in the upper pane of the System Views. The PAC2
with its associated communication ports is displayed in the System Views
upper pane.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 23
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
PAC2 System View
The System Views lower pane displays the PAC2 system tree. This tree
can be expanded to display and configure the communications ports.
Expanded PAC2 System Tree
C2Net-Device Slot in Configuration Manager
To incorporate a C2N-MNETGW into the system, drag the symbol from
the Wireless Receivers | Wireless Receivers (RF) folder of the Device
Library and drop it in the System Views. The PAC2 system tree displays
the C2N-MNETGW in slot 6 with a default Net ID of 0F as shown in the
following illustration.
C2Net Device, Slot 6
24 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
NOTE: The first C2N-MNETGW in a system is preset with a Net ID of
0F when its symbol is dragged into the upper pane of System Views.
Additional units are assigned different Net ID numbers as they are added.
Setting the Net ID in Device Settings
Double-click the C2N-MNETGW icon to open the “Device Settings”
window. This window displays the gateway device information. If
necessary, select the Net ID tab to change the Net ID, as shown in the
following figure.
“Device Settings” Window for the C2N-MNETGW
NOTE: SIMPL Windows automatically changes Net ID values of a
device added to a program if a duplicate device or a device with the same
default Net ID already exists in the program. Always ensure that the
hardware and software settings of the Net ID match. For Net ID hardware
settings details, refer to “Identity Code” on page 10.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 25
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Adding infiNET Devices to the C2N-MNETGW
To add infiNET devices to the C2N-MNETGW, right click on the
C2N-MNETGW, select Add item to: “C2N-MNETGW” and select an
infiNET device as shown in the following diagram.
Adding an infiNET Device to the C2N-MNETGW
The selected infiNET device will be added with a default MNET ID. For
information on infiNET devices in SIMPL Windows, refer to each
infiNET device type’s Operations Guide.
NOTE: infiNET repeaters are not added in SIMPL Windows as there is
no control communication between a control system and a repeater.
C2N-MNETGW Symbol in Programming Manager
Programming Manager is where programmers “program” a Creston
control system by assigning signals to symbols. The following diagram
shows the C2N-MNETGW symbol in the SIMPL Windows’
Programming Manager.
Detail View of the C2N-MNETGW in SIMPL Windows’ Programming
Manager
The C2N-MNETGW does not require any specific programming other
than being included in the SIMPL Windows program.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Uploading and Upgrading
NOTE: Crestron recommends using the latest programming software
and that each device contains the latest firmware to take advantage of the
most recently released features. Please check the Crestron website
(http://www.crestron.com/updates) for the latest versions of software and
firmware. New users are required to register to obtain access to this site.
Assuming a PC is properly connected to the entire system, Crestron
programming software allows the programmer to upload programs,
projects and firmware to the system and touchpanels after their
development. However, there are times when the files for the program
and projects are compiled and not uploaded. Instead, compiled files may
be distributed from programmers to installers, from Crestron to dealers,
etc. Even firmware upgrades are available from the Crestron website as
new features are developed after product releases. In those instances, one
has the option to upload via the programming software or to upload and
upgrade via the Crestron Toolbox.
NOTE: Refer to “Crestron Toolbox” on page 9 for important
information regarding compatible versions of Crestron Toolbox and
Viewport.
The following sections define how one would upload a SIMPL Windows
program to the control system and upgrade the firmware of the
C2N-MNETGW. However, before attempting to upload or upgrade, it is
necessary to establish communications between the PC and the
C2N-MNETGW.
Establishing Communications
The procedure in this section provides details for RS-232 communication
between a PC and the C2N-MNETGW via the control system. This
method can be used to communicate with the control system directly and
with a C2N-MNETGW via the control system’s Cresnet connection. If
TCP/IP communication is preferred, consult the latest version of the
Crestron e-Control Reference Guide (Doc. 6052) or the respective
Operations Guide for the control system. These documents are available
from the Crestron website. Refer to the following figure for a typical
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 27
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
connection diagram when connecting to a C2N-MNETGW via a control
system.
Indirect Serial Communications Setup Connections
1. Ensure that all devices are connected to the control system and the
control system is connected via serial cable to the PC.
2. Open Crestron Toolbox and click Tools | Manage Address Book
to display a list of available devices. Select a connection to a
control system (if an entry for one exists), or Serial on COM1 as
the connection type. Serial on COM1 is an address book entry for
PC-to-control system communications that is included with
Crestron Toolbox.
3. The PC communication settings specified here should match the
protocol that the control system expects. The usual settings are as
follows:
• Port = COM 1 through COM 8. Select the correct COM port
on the PC.
• Baud rate = Auto-detect.
• Parity = None.
• Number of data bits = 8.
• Number of stop bits = 1.
• Hardware handshaking (RTS/CTS) enabled.
• Software handshaking (XON/XOFF) not enabled.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
“Address Book” Window – Serial Setup
4. After setting the correct parameters, click OK to return to the
Crestron Toolbox main window.
5. Click Tools | Network Device Tree, or click the Network Device
Tree icon
to display the devices in the system. Select the entry
for the control system or Serial on COM1 from the drop down list
if it is not already selected. If communication is successful, the
network devices that are connected to the control system are
displayed.
Network Device Tree
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 29
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
To view a specific device, expand the Network Device Tree by
clicking +. Expand the Network Device Tree until the device to be
managed is selected. Right-click the desired Net ID to open the
sub-menu. This menu provides a wide range of functions,
including; change the Net ID, open text console, upload project,
update firmware, etc.
Network Device Tree Sub-Menu-Functions
NOTE: Toolbox displays a customized list of functions depending on
the type of device with which it is communicating.
Troubleshooting Communications
Use the following checklist if communication cannot be established with
the control system.
1. Verify that the correct cables are used. Refer to the control systems
Operations Guide for information about RS-232 cables.
30 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
2. With a serial connection, verify that the correct COM port on the
PC has been selected. Some computers have more than one COM
port; some may be internal (e.g., for a modem). Consult the
manufacturer’s documentation for further information about the
COM ports on your PC.
3. Remove and reapply power to the control system.
4. If communication still cannot be established, contact Crestron
customer service.
Uploading a SIMPL Windows Program
The SIMPL Windows file can be uploaded to the control system using
SIMPL Windows or via Crestron Toolbox.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the “Open” window, navigate to the
SIMPL Window file (.smw), and click Open.
3. Select Project | Transfer Program.
Upload via Crestron Toolbox
1. Verify that the procedure for “Establishing Communications” that
begins on page 27 has been performed to establish a connection
between the PC and the control system.
2. Open Crestron Toolbox and select Tools | System Info.
Crestron Toolbox – Tools | System Info
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 31
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
3. When the “System Info” window appears and you are connected to
the control system, the Functions option becomes available from
the menu bar.
4. Select Functions | SIMPL Program.
The “SIMPL Program” window contains information about the
currently loaded SIMPL program (if any), and permits you to stop,
start, erase, retrieve, and upload a SIMPL program. This menu also
permits you to upload to compact flash or internal flash.
“SIMPL Program” Window
5. Click the button to browse for a new compiled (.spz) program.
“Open” Window
6. Select a file and click Open. When the “SIMPL Program” window
re-opens click Send.
32 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Firmware Upgrade
To take advantage of all the device features, it is important that the unit
contains the latest firmware available. Please check the Crestron website
for the latest version of firmware. Not every product has a firmware
upgrade, but as Crestron improves functions, adds new features, and
extends the capabilities of its products, firmware upgrades are posted. To
upgrade the firmware, complete the following steps.
1. Verify that the procedure for “Establishing Communications” that
begins on page 27 has been performed.
2. Open Crestron Toolbox and open the Network Device Tree (the
firmware upgrade function is also available in the SMW Program
Tree window).
3. Right-click on the device and select Functions | Firmware.
Network Device Tree Window – Right-Click Sub Menu
4. The “Firmware” window displays the model and current firmware
version. Click Browse… to find a new firmware file to upload.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 33
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
“Firmware” Window
5. When the following screen appears, browse to locate the firmware
(.upg or .zip) file. ZIP files may contain release notes that can be
viewed by clicking View… in the “Firmware” window.
Locate Firmware in the “Open” Window
6. Click Open to select the file.
7. The “Firmware” window reopens indicating the new firmware
version to be uploaded. Click Send to transfer the new firmware to
the device. Click Close after the firmware has been transferred.
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible
trouble situations. If further assistance is required, please contact a
Crestron customer service representative.
C2N-MNETGW Troubleshooting
TROUBLE
PWR LED
does not
illuminate.
NET LED does
not illuminate.
RXD LED does
not flash when
an infiNET
device is
transmitting.
POSSIBLE
CAUSE(S)
C2N-MNETGW
is not receiving
power.
Incorrect power
supply.
C2N-MNETGW
Net ID is not set
to match the Net
ID of the SIMPL
Windows
program.
C2N-MNETGW
is not receiving
data from
infiNET device.
CORRECTIVE ACTION
Verify that network power is
supplied to the unit.
Use a Crestron power supply
with sufficient power for the
network.
Using Crestron Toolbox, poll
the network. Verify that the
Net ID for the C2N-MNETGW
is set to match the ID
specified in the SIMPL
Windows program.
Open Crestron Toolbox and
select the Network Device
Tree. Expand the Network
Device Tree until the
gateway to be managed is
selected. Right-click the Net
ID of the selected gateway to
open the sub-menu and
select Functions | MNET
Gateway…. If devices are
not listed, add devices by
putting the C2N-MNETGW
and infiNET device in Acquire
mode.
(continued on following page)
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 35
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
C2N-MNETGW Troubleshooting (continued)
TROUBLE
RXD LED does
not flash when
an infiNET
device is
transmitting.
(continued)
TXD LED does
not illuminate.
POSSIBLE
CAUSE(S)
C2N-MNETGW
is out of range.
C2N-MNETGW
is not
transmitting data
to infiNET
devices.
CORRECTIVE ACTION
Reposition or relocate the
C2N-MNETGW to
specification or add
C2N-MNETRPT repeaters.
Open Crestron Toolbox and
select the Network Device
Tree. Expand the Network
Device Tree till the gateway
to be managed is selected.
Right-click the Net ID of the
selected gateway to open the
sub-menu and select
Functions | MNET
Gateway…. If devices are
not listed, add devices by
putting the C2N-MNETGW
and infiNET device in Acquire
mode.
ACQUIRE LED
does not
illuminate when
requested.
Intermittent
response from
C2N-MNETGW
during
communication
with infiNET
devices.
C2N-MNETGW
has just
rebooted.
C2N-MNETGW
is in vicinity of
metal
obstruction.
Wait approximately 15
seconds after device has
rebooted, then press
ACQUIRE.
Verify that large amount of
metal is not in vicinity of
transmission.
36 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Further Inquiries
If you cannot locate specific information or have questions after
reviewing this guide, please take advantage of Crestron's award winning
customer service team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876]. For assistance in your local time
zone, refer to the Crestron website (www.crestron.com
Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to
ask questions about Crestron products. First-time users will need to
establish a user account to fully benefit from all available features.
) for a listing of
Future Updates
As Crestron improves functions, adds new features, and extends the
capabilities of the C2N-MNETGW, additional information may be made
available as manual updates. These updates are solely electronic and
serve as intermediary supplements prior to the release of a complete
technical documentation revision.
Check the Crestron website periodically for manual update availability
and its relevance. Updates are identified as an “Addendum” in the
Download column.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 37
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Appendix A: The infiNET Spectrum
infiNET provides 16 RF channels in the 2.4GHz ISM band, specifically
IEEE 802.15.4 channels 11 through 26. The 16 channels define the
frequencies at which the infiNET device will communicate.
infiNET devices on different channels will not communicate nor interfere
with each other. However, since some of the channels are in the 2.4GHz
ISM band (as shown in the following diagram), interference can occur
with other devices using this band, such as 802.11b Wi-Fi devices,
Crestron TPS-XTXRF devices, or Zigbee devices, although the differing
protocols will not allow a link to be established or data to be transferred.
Wireless 2.4GHz telephones and microwave ovens may also cause
interference with the network.
IEEE 802.15.4 channel selection (2400 MHz PHY)
Channel 11
(802.11b)
Channel
11
Channel 1
(802.11b)
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Channel 6
(802.11b)
22 MHz
2 MHz
2462 MHz
2465 2470 247524602445 2450 24552440
2483.5 MHz
2435243024252420241524102405
2412 MHz2400 MHz
2437 MHz
infiNET (802.15.4)
Wi-Fi (802.11b)
To manage interference that may be present at installation time or may be
introduced later, the C2N-MNETGW has the ability to automatically
select a channel to operate on based on an evaluation of RF signal levels
on each channel. The gateway and devices are therefore designed to be
able to track and, if necessary, re-locate to channels with less
interference.
2480
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Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Appendix B: Optimum RF Reception Guidelines
Many factors can affect the reliability of RF communication between
infiNET gateways, repeaters, and devices. While an effort has been made
to determine operating specifications, some specifications are not
constant. RF Communication can be limited by several factors including
but not limited to electromagnetic interference (EMI), intervening
objects, antenna orientation, and device placement. To obtain maximum
reliability and performance, some basic rules for installing infiNET
gateways are listed below.
Minimize Interference
RF reception range can be hindered by spurious EMI noise that may
interfere with or mask the desired frequency thereby reducing useable
range. EMI is generated by any electrical device at various RF noise
levels depending on the device. Sources of EMI include computers, video
equipment, digital processors, lighting dimmers, lighting ballasts, motors
or any large AC source. Every effort should be made to separate any RF
transceiver from these sources of RF noise including Audio Visual
equipment in racks. If a gateway must be installed in an equipment rack,
make sure you have ample separation between the equipment and the
gateway.
NOTE: Check any 802.11 equipment operating near the Cresnet system
to ensure that it is only using channels that are not being used by the
C2N-MNETGW. If necessary, change the gateway’s channel setting to
avoid interference. Refer to “Setting the Operating Channel” on page 12
for details. For a description of the infiNET spectrum, refer to “Appendix
A: The infiNET Spectrum” on page 38.
Gateway Placement
Optimum reception for any infiNET gateway is obtained by installing the
gateway in an open area or shelf with a clear line of sight (no
obstructions between gateway, repeaters, and other infiNET devices).
Crestron recommends that the gateway be placed at least five to six feet
high for best results. Avoid placing gateways at a low height or on the
ground. Placing RF equipment near metal objects, walls, corners or metal
enclosures will compromise RF propagation and reception. Try to avoid
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 39
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
installing gateways in equipment racks, service rooms, or electrical
closets.
Antenna Orientation
The antenna orientation on the C2N-MNETGW can have considerable
effect on the signal range and reliability. In most applications, the
antenna should be set vertically as shown in the following diagrams.
Vertical Orientation
40 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
If placing the antenna vertically causes it to lay parallel to a metal surface
(i.e. a metal wall), the antenna should be oriented horizontally
(perpendicular to the metal surface) as shown in the following diagram.
Horizontal Orientation
NOTE: RF propagation is best from the sides of the antenna.
For specific information on where to place the C2N-MNETGW, refer to
“Gateway Placement” on page 39.
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 41
InfiNET™ Gateway/Transceiver Crestron C2N-MNETGW
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior authorization from
CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the
problem, name and phone number of contact person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6
Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries, with RMA number clearly marked on the
outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking
fee, plus shipping costs, on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight
costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and
power supplies are covered for a period of one (1) year; touchscreen display and overlay components are
covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this warranty does not cover any product that
has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRESTRON
be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising
from the sale or use of this equipment. CRESTRON is not liable for any claim made by a third party or made by
the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired
portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of
this limited warranty. This warranty statement supercedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of
Microsoft Corporation. Windows95/98/Me and WindowsNT/2000 are trademarks of Microsoft Corporation.
42 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide - DOC. 6317
Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
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Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 43
Crestron Electronics, Inc. Operations Guide - DOC. 6317
15 Volvo Drive Rockleigh, NJ 07647 (2011634)
Tel: 888.CRESTRON 12.05
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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