Crestron C2N-IRGW-1G User Manual

Crestron C2N-IRGW-1G
IR Gateway/Receiver
Operations & Installation Guide

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

All brand names, product names and trademarks are the property of their respective owners.

©2006 Crestron Electronics, Inc.

Crestron C2N-IRGW-1G IR Gateway/Receiver

Contents

IR Gateway/Receiver: C2N-IRGW-1G 1

Introduction ...............................................................................................................................1

Features and Functions................................................................................................ 1

Specifications ..............................................................................................................1

Physical Description.................................................................................................... 2

Industry Compliance ...................................................................................................4

Setup .......................................................................................................................................... 5

Network Wiring........................................................................................................... 5

Identity Code ............................................................................................................... 5

Installation................................................................................................................... 5

Hardware Hookup .......................................................................................................8

Universal Remotes.......................................................................................................8

Programming Software............................................................................................................12

Earliest Version Software Requirements for the PC .................................................12

Programming with Crestron D3 Pro or SystemBuilder............................................. 12

Programming with SIMPL Windows........................................................................ 12

Example Program...................................................................................................... 14

Uploading and Upgrading........................................................................................................ 15

Establishing Communication.....................................................................................15

Programs and Firmware ............................................................................................15

Problem Solving ......................................................................................................................16

Troubleshooting......................................................................................................... 16

Check Network Wiring..............................................................................................16

Reference Documents................................................................................................17

Further Inquiries........................................................................................................17

Future Updates ..........................................................................................................18

Appendix: Mapping Table.......................................................................................................19

Return and Warranty Policies.................................................................................................. 20

Merchandise Returns / Repair Service ......................................................................20

CRESTRON Limited Warranty.................................................................................20

Operations & Installation Guide – DOC. 6468 Contents • i

Crestron C2N-IRGW-1G IR Gateway/Receiver

d

p

IR Gateway/Receiver:
C2N-IRGW-1G

Introduction

Features and Functions

• 1-way infrared receiver for Crestron®IR wireless handheld remotes an
touchpanels

• Compatible with any third­set

• Compatible with standard electrical gang boxes and Decora
faceplates (not included)

• Smoked plastic face provides neutral appearance suitable for use with
any color scheme

• Seamless Cresnet

• Compatible with any 2-Series control device

®

integration

arty IR remote utilizing the RC5 command

®

style

Specifications

Specifications for the C2N-IRGW-1G are listed in the following table.

C2N-IRGW-1G Specifications

SPECIFICATION DETAILS

IR Wireless

IR Receiver 36-38 kHz IR

Formats Crestron format, RC5

IR Range

Power Requirements

Cresnet Power Usage 1 Watt (0.042 Amps @ 24 Volts DC)

Up to 50 ft line of sight (typical), dependent
upon angle, obstructions, IR interference
and IR remote signal strength

(Continued on following page)

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 1

IR Gateway/Receiver Crestron C2N-IRGW-1G

C2N-IRGW-1G Specifications (Continued)

SPECIFICATION DETAILS

Default NET ID 2D

Minimum 2-Series Control
System Update File

Environmental

Temperature 41º to 104ºF (5º to 40ºC)

Humidity 10% to 90% RH (non-condensing)

Dimensions (Without Faceplate)

Height 4.13 in (10.48 cm)

Width 1.75 in (4.45 cm)

Depth 1.37 in (3.45 cm)

Weight 2.4 oz (68.04 g)

Compatible Remote Controls

Crestron MT-1000C

Crestron ST-1700CIR

Crestron WPR-48

Crestron CLS-IRHT8

Version 3.137 or later

Any universal remote capable of generating
RC5 commands

Physical Description

This section provides information on the connections, controls, and indicators
available on your C2N-IRGW-1G.

C2N-IRGW-1G Physical View (Faceplate not included)

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Crestron C2N-IRGW-1G IR Gateway/Receiver

C2N-IRGW-1G Overall Dimensions

31 2

0.79 in

(1.99 cm)

1.12 in

(2.83 cm)

0.25 in

(0.62 cm)

4.13 in

(10.48 cm)

1.75 in

(4.45 cm)

Connectors, Controls & Indicators

# CONNECTORS,

CONTROLS &

INDICATORS

1 SETUP BUTTON

2 LED

3

NET

3.28 in

(8.33 cm)

3.81 in

(9.68 cm)

DESCRIPTION

Recessed miniature pushbutton for setup.
(Can be pressed with a paper clip.)

(1 red) Indicates IR signal reception, Cresnet
network communication and setup/update.

Four-position terminal block connector for
data and power. Connects to Cresnet control
network. An interface connector provided.

Pin 1 (24) Power
Pin 2 (Y) Data
Pin 3 (Z) Data
Pin 4 (G) Ground

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 3

IR Gateway/Receiver Crestron C2N-IRGW-1G

Industry Compliance

As of the date of manufacture, the C2N-IRGW-1G has been tested and found to
comply with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.

NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

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Crestron C2N-IRGW-1G IR Gateway/Receiver

Setup

Network Wiring

When wiring the network, consider the following:

• Use Crestron Certified Wire.

• Use Crestron power supplies for Crestron equipment.

• Provide sufficient power to the system.

CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system
(http://www.crestron.com/calculators

• For larger networks, Use a Cresnet Hub/Repeater (CNXHUB) to maintain
signal quality.

For more details, refer to “Check Network Wiring” on page 16.

).

Identity Code

The Net ID of the C2N-IRGW-1G has been factory set to 2D. The Net IDs of
multiple C2N-IRGW-1G devices in the same system must be unique. Net IDs are
changed from a personal computer (PC) via the Crestron Toolbox™. When setting
the Net ID, consider the following:

• The Net ID of each unit must match an ID code specified in the SIMPL
Windows program.

• Each network device must have a unique Net ID.

For more details, refer to the Crestron Toolbox help file.

Installation

When choosing a location for the C2N-IRGW-1G, consider how reception varies
with the angle of incidence of the signal from the transmitter (refer to illustrations on
the next page).

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 5

IR Gateway/Receiver Crestron C2N-IRGW-1G

C2N-IRGW-1G Horizontal Reception Angle
(Distance will depend on the remote/transmitter)

0

10

20

30

40

40

30

20

10

50

60

70

80

90

Wall

C2N-IRGW-1G Vertical Reception Angle
(Distance will depend on the remote/transmitter)

90

80

70

60

50

40

30

50

60

70

80

90

20

10

Wall

Floor

90

80

40

50

60

70

0

10

20

30

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Crestron C2N-IRGW-1G IR Gateway/Receiver

The following tools/hardware are required for installation.

• Cresnet network cable (not supplied)

• Cresnet connector (supplied)

• Screwdriver (not supplied)

• Two ¾ in. combo head screws (supplied)

• Faceplate (not supplied)

• Standard single-gang electrical box (not supplied)

After the Cresnet network wiring has been installed and verified, use the following
procedure to install the C2N-IRGW-1G in a standard, single-gang electrical box
(refer to illustration that follows this paragraph):

1. Turn Cresnet system power OFF.

2. Connect the Cresnet cable with the supplied connector plug to the
C2N-IRGW-1G’s Cresnet port and the other end to the control system.

Installation view

Single-gang electrical box (not supplied)

6-32 x ¾ in. combo head

CAUTION: Excess wire that is pinched between the C2N-IRGW-1G and the
electrical box could short out. Make sure that all excess wire is completely inside the
electrical box and not between the box and the C2N-IRGW-1G.

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 7

IR Gateway/Receiver Crestron C2N-IRGW-1G

3. Attach the C2N-IRGW-1G to the electrical box using the supplied two ¾ in.
combo head screws.

4. Attach faceplate.

5. Turn Cresnet system power ON.

Hardware Hookup

Make the necessary connection as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 5 before attaching the 4-position
terminal block connector. Apply power after the connection has been made.

When making the connection to the C2N-IRGW-1G, consider the following:

• Use Crestron power supplies for Crestron equipment.

Hardware Connection for the C2N-IRGW-1G

Setting up a Philips Pronto is easy!

CRESNET:

CONNECT

TO THE
CRESNET
CONTROL

NETWORK

Universal Remotes

Any universal remote transmitting RC5 code (and some Sharp codes) can
communicate with the Crestron control system and allow the user to select and
activate any function in the control system. An RC5 code is 14 bits long. Each code
includes a 5-bit address (or system) and a 6-bit command. Sharp uses a different IR
protocol, but some of their codes are acceptable.

NOTE: The Philips Pronto contains built-in RC5 commands for out-of-the-box use.

If using the Philips Pronto, select RC5 code communication. For the Philips Pronto,
the RC5 system number is equivalent to Crestron's Transmitter ID code, which is a
unique identifier assigned to each transmitter. Likewise, RC5 command number is
equivalent to Crestron's Button ID, which is synonymous with the join number used
in SIMPL Windows. There is no need to perform the two multi-step procedures in
the subsequent sections.

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Crestron C2N-IRGW-1G IR Gateway/Receiver

NOTE: Typically, codes used by Magnavox, Marantz and Philips audio/video
equipment utilize RC5 codes for transmission. Some codes used by Sharp
Electronics Corporation are also usable.

Universal remotes require two
multi-step procedures for setup.

Some devices from Magnavox, Marantz and Philips are designed to understand
certain kinds of infrared signals sent by remote controls, specifically, signals
belonging to the RC5 code set. Two procedures are required to setup a universal
remote. The first procedure verifies that the universal remote chosen does transmit
an identifiable code and therefore can communicate with the Crestron control
system. The second procedure maps the buttons on the universal remote so that they
can be used in the SIMPL Windows program.

Code Verification

Each universal remote comes with its own manual, which lists codes by device and
manufacturer. The purpose of this procedure is to select and program a code into the
universal remote so that it can communicate with the Crestron control system. All
that is required to complete this procedure is the C2N-IRGW-1G, a PC running the
Crestron Toolbox, a Crestron control system connected to the PC and any universal
remote (complete with batteries and manufacturer's manual). The control system
should be running a valid SIMPL Windows program that includes the
C2N-IRGW-1G at the proper Net ID so that it can be polled.

1. Using Cresnet cable, attach the C2N-IRGW-1G to the Crestron control
system (NET port). Refer to “Network Wiring” on page 5 for details.

2. Open the Crestron Toolbox.

3. Display the “System Info” window (click the

4. From the Toolbox menu, select Functions | Identify Transmitter. The
software checks the baud rate and then opens the “Identify Transmitter”
window, as shown after this step.

icon).

“Identify Transmitter” Window

5. Point the universal remote at the C2N-IRGW-1G and program the
remote with an RC5 code (some Sharp codes are acceptable as well) as
outlined in the manufacturer's manual.

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 9

IR Gateway/Receiver Crestron C2N-IRGW-1G

NOTE: Crestron recommends that codes from manufacturers other than the
manufacturer of the device being controlled be used to avoid IR transmission
conflict. For example, if the controlled device is a Sony DVD player, an acceptable
code from any manufacturer (except Sony) should be used to communicate with the
Sony DVD player via the Crestron control system.

6. Press one or more function buttons on the remote and observe the
“Identify Transmitter” window on the PC.

a) If there is no activity while pressing buttons on the remote, the

code chosen was not an acceptable code or the code could not be
decoded. Repeat steps 5 and 6 with another code.

b) If activity is observed with each button press, the code used was an

acceptable code and the Crestron control system can accept
commands from the universal remote.

Map the Universal Remote

Once communication between the Crestron control system and the universal remote
is achieved, it is necessary to understand what commands are transmitted and to
which devices. Transmitter ID codes are revealed in the “Identify Transmitter”
window.

Each universal remote has a number of source selection buttons on it (i.e., TV, VCR,
DVD, AUX). Typically, those buttons are used when setting up the remote with an
acceptable code (refer to “Code Verification” on page 9). If an acceptable code is
transmitted during that procedure, Crestron assigns the code with an identifier in the
“Identify Transmitter” window. For example, in the window shown on the next page,
the Transmitter ID (Hex): field shows the number 13. Since the identifier falls in the
range of 00 to 1F, the device communicates using an acceptable RC5 code.

Positive Transmitter Identification

The next logical question is, “What is the Button ID?” The purpose of this next
procedure is to map the buttons on the universal remote so that a list can be
generated and used for reference when creating the SIMPL Windows program. A
decimal identification number (or Button ID (Decimal) as shown in the “Identify

10 • IR Gateway/Receiver: C2N-IRGW-1G Operations & Installation Guide – DOC. 6468

Crestron C2N-IRGW-1G IR Gateway/Receiver

Transmitter” window) corresponds to each physical press on the universal remote.
This procedure picks up where the code verification procedure left off.

1. Complete steps 1 through 6 in “Code Verification” on page 9.

2. Wherever convenient (i.e., Notepad on the PC or a piece of scrap
paper) create a table for recording the Button ID (Decimal) number
associated with each button press on the universal remote. “Appendix:
Mapping Table” on page 19 contains a table to record this information.
Create as many copies of the table as necessary.

3. Click the Clear button in the “Identify Transmitter” window to reset
the setup.

4. Press a single button on the universal remote and observe the “Identify
Transmitter” window.

5. Record the button title and ID for the action in step 4.

6. Repeat steps 4 and 5 for each button that is to be mapped. Refer to the
sample after this step.

Sample of Completed Mapping Table

7. Repeat this entire procedure (steps 2 through 6) for each source
selection button on the universal remote that requires programming.

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IR Gateway/Receiver Crestron C2N-IRGW-1G

Programming Software

Have a question or comment about Crestron software?

Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.

Earliest Version Software Requirements for the PC

NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.

Crestron has developed an assortment of Windows-based software tools to develop
a Cresnet system. The following are the minimum recommended software versions
for the PC:

Software

TASK REQUIRED SOFTWARE VERSION

Program control system to
operate C2N-IRGW-1G.

Upload program and firmware. Crestron Toolbox 1.02.29 or later.

Program with simple wizards for
systems using a C2N-IRGW-1G
(optional but recommended).

SIMPL Windows version 2.07.24 or later
with SIMPL+
or later and Library update 387 or later;
Also requires Crestron Database version

18.1.4 or later.

Crestron D3 Pro™ version 2.1.7 or later
with D3 Pro Templates version 2.0.1 or
later or SystemBuilder™ version 2.0.6 or
later with SystemBuilder Templates version

2.0.3 or later and Library update 387 or
later. Refer to software release notes or
Crestron website for other required
Crestron software packages.

®

Cross Compiler version 1.1

Programming with Crestron D3 Pro or SystemBuilder

Crestron D3 Pro or SystemBuilder is the easiest method of programming, but does
not offer as much flexibility as SIMPL Windows. For additional details, download
D3 Pro or SystemBuilder from the Crestron website and examine the extensive help
files.

Programming with SIMPL Windows

NOTE: While SIMPL Windows can be used to program the C2N-IRGW-1G, it is
recommended to use Crestron D3 Pro or SystemBuilder for configuring a system.

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Crestron C2N-IRGW-1G IR Gateway/Receiver

SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate, but equally important “Managers”.

Configuration Manager

Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.

• To incorporate the C2N-IRGW-1G into the system, drag the C2N-IRGW
from the Wireless Receivers | Wireless Receivers (IR) folder of the Device
Library and drop it in the System Views.

Locating the C2N-IRGW-1G in the Device Library

• The system tree of the control system displays the device in the appropriate
slot with a default Net ID as shown in the following illustration.

C2Net Device, Slot 9

• Additional C2N-IRGW-1G devices are assigned different Net ID numbers
as they are added.

• If necessary, double click a device to open the “Device Settings” window
and change the Net ID as shown in the following figure.

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 13

IR Gateway/Receiver Crestron C2N-IRGW-1G

“C2N-IRGW-1G Device Settings” Window

• The ID code specified in the SIMPL Windows program must match the Net
ID of each unit.

Programming Manager

Programming Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols. The symbol can be viewed by double
clicking on the icon or dragging it into Detail View. A description for each signal in
the symbol is described in the SIMPL Windows help file (F1).

Example Program

An example program for the C2N-IRGW-1G is available from the Crestron website
(http://www.crestron.com/exampleprograms).

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Crestron C2N-IRGW-1G IR Gateway/Receiver

Uploading and Upgrading

Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade, it is necessary to establish
communication.

Establishing Communication

Use Crestron Toolbox for communicating with the C2N-IRGW-1G; refer to the
Crestron Toolbox help file for details. There is a single method of communication:
indirect serial communication.

Indirect Serial Communication

PC RUNNING

CRESTRON TOOLBOX

SERIAL,

ETHERNET

OR USB

CONTROL SYSTEM C2N-IRGW-1G

CRESNET

• C2N-IRGW-1G connects to control system via Cresnet.

• Establish communications between the PC and the control system as

described in the latest version of the 2-Series Reference Guide (Doc. 6256),
which is available from the Crestron website
(http://www.crestron.com/manuals).

Programs and Firmware

• Display the network device tree (Tools | Network Device Tree) to show all
network devices connected to the control system. Right-click on the
C2N-IRGW-1G to display actions that can be performed on the
C2N-IRGW-1G:

Upgrade firmware ⇒

⇒

Change Net ID

⇒

Change Serial Number

• Upload the SIMPL Windows file to the control system using SIMPL
Windows or Crestron Toolbox.

• Upgrade C2N-IRGW-1G firmware via Crestron Toolbox.

⇒

Establish serial communications with the C2N-IRGW-1G and
display the “System Info” window.

⇒

Select Functions | Firmware… to upgrade the C2N-IRGW-1G
firmware.

For details on uploading and upgrading, refer to the SIMPL Windows help file or the
Crestron Toolbox help file.

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 15

IR Gateway/Receiver Crestron C2N-IRGW-1G

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.

C2N-IRGW-1G Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device does not
function.

LED does not
illuminate when
remote is
transmitting.

Intermittent
response when
remote is
transmitting.

Device is not
communicating with the
network.

Device is not receiving
power from a Crestron
power source.

Device is not receiving
sufficient power.

Remote control not
transmitting properly

Remote is out of range
of C2N-IRGW-1G.

Low batteries in the
remote.

Obstruction blocking
communication path.

Check Network Wiring

Use Crestron Toolbox to poll
the network. Verify network
connection to the device.

Use the provided Crestron
power source. Verify
connections.

Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.

Make sure remote control is
configured to output RC5
commands.

Reposition remote so it is
within operating range of
C2N-IRGW.1G.

Replace/recharge batteries.

Avoid large obstructions in
communication path.

Use the Right Wire

In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.

Calculate Power

CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.

CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators

).

When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy­chained on the run, the Cresnet power usage of each network unit to be daisy-

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Crestron C2N-IRGW-1G IR Gateway/Receiver

chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is a home-run from a Crestron system power supply network port,
the Cresnet power usage of that unit is the Cresnet power usage of the entire run.
The wire gauge and the Cresnet power usage of the run should be used in the
following equation to calculate the cable length value on the equation’s left side.

Cable Length Equation

Strip and Tin Wire

Add Hubs

L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM ))

or 1.6 Ohms (Cresnet HP: 12 AWG (4 MM ))

P = Cresnet power usage of entire run (or chain)

2

2

L <

40,000

Where:

R x P

Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet. If Cresnet HP
is used for the same run, its length could extend to 1250 feet.

NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor, and the other twisted
pair is the Y conductor and the Z conductor.

When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector, and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.

For larger networks (i.e., greater than 28 network devices), it may become necessary
to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality throughout the
network. Also, for networks with lengthy cable runs, it may be necessary to add a
Hub/Repeater after only 20 devices.

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (http://www.crestron.com/manuals

). This link will provide a list

of product manuals arranged in alphabetical order by model number.

List of Related Reference Documents

DOCUMENT TITLE

2-Series Control Systems Reference Guide

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/

You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.

) for a listing of Crestron worldwide offices.

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 17

IR Gateway/Receiver Crestron C2N-IRGW-1G

Future Updates

As Crestron improves functions, adds new features and extends the capabilities of
the C2N-IRGW-1G, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.

Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.

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Crestron C2N-IRGW-1G IR Gateway/Receiver

Appendix: Mapping Table

Use this table when mapping the buttons on the universal remote. The list can then
be used as a reference when creating the SIMPL Windows program.

PHYSICAL DEVICE BEING CONTROLLED:

TRANSMITTER ID (HEX):

BUTTON TITLE ON UNIVERSAL REMOTE BUTTON ID (DECIMAL)

Sheet of

Operations & Installation Guide – DOC. 6468 IR Gateway/Receiver: C2N-IRGW-1G • 19

IR Gateway/Receiver Crestron C2N-IRGW-1G

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number, and
return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any
products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental
damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.

Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.

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Crestron Electronics, Inc. Operations & Installation Guide – DOC. 6468

15 Volvo Drive Rockleigh, NJ 07647 (2014708)
Tel: 888.CRESTRON 06.06
Fax: [phone] Specifications subject to
www.crestron.com change without notice.