Page 1
Crestron DM-RMC-100-C
DigitalMedia 8G™ Shielded Twisted Pair
Receiver & Room Controller 100
Operations & Installation Guide
Page 2
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
Regulatory Compliance
As of the date of manufacture, the DM-RMC-100-C has been tested and found to comply with specifications for
CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device includes an aggregation of separate independent works that are each generally copyrighted by Crestron Electronics, Inc., with all rights
reserved. One of those independent works, Linux Bridge Project, is copyrighted under the GNU GENERAL PUBLIC LICENSE, Version2,
reproduced in “GNU General Public License” on page 28, where the corresponding source code is available at: ftp://ftp.crestron.com/gpl.
All brand names, product names and trademarks are the property of their respective owners.
©2010 Crestron Electronics, Inc.
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Contents
DigitalMedia 8G™ Shielded Twisted Pair Receiver
& Room Controller 100: DM-RMC-100-C
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 1
Applications................................................................................................................. 3
Specifications ..............................................................................................................4
Physical Description.................................................................................................... 7
Setup ........................................................................................................................................ 12
Network Wiring.........................................................................................................12
Identity Code .............................................................................................................12
Installation................................................................................................................. 13
Hardware Hookup ..................................................................................................... 14
Programming Software............................................................................................................16
Earliest Version Software Requirements for the PC .................................................16
Programming with SIMPL Windows ........................................................................16
Uploading and Upgrading........................................................................................................ 20
Establishing Communication..................................................................................... 20
Firmware ...................................................................................................................22
IP Configuration........................................................................................................ 23
Problem Solving ...................................................................................................................... 24
Troubleshooting......................................................................................................... 24
Check Network Wiring.............................................................................................. 25
Reference Documents................................................................................................ 26
Further Inquiries........................................................................................................ 26
Future Updates ..........................................................................................................26
Return and Warranty Policies.................................................................................................. 27
Merchandise Returns / Repair Service ......................................................................27
CRESTRON Limited Warranty................................................................................. 27
GNU General Public License ..................................................................................................28
1
Operations & Installation Guide – DOC. 7000A Contents • i
Page 4
Page 5
Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
DigitalMedia 8G™ Shielded
DigitalMedia 8G™ Shielded
Twisted Pair Receiver & Room
Twisted Pair Receiver & Room
Controller 100: DM-RMC-100-C
Controller 100: DM-RMC-100-C
Introduction Introduction
The DM-RMC-100-C provides a convenient one-box interface solution to support a
single display device as part of a complete Crestron
It functions as a DM 8G Shielded Twisted Pair (STP) receiver and control interface,
providing a single HDMI™ output along with Ethernet, RS-232, and IR
control ports. Its compact low-profile design allows the DM-RMC-100-C to be
installed discreetly behind a flat panel display or above a ceiling mounted projector.
It connects to the head end or source location via a single DM 8G shielded twisted
pair cable.
®
DigitalMedia™ (DM) system.
Features and Functions
• DigitalMedia receiver and display controller
• Low-profile surface mount design
• DM 8G STP input supports up to 330 feet (100 meters) cable length
• Provides one HDMI or DVI display output
• Enables device control via CEC, RS-232, IR, or Ethernet
• Can be powered via DM or a local power pack
• Affords a one-wire connection to a DM switcher or transmitter
• Provides 10BASE-T/100BASE-TX Ethernet connection
• Allows quick, easy setup and diagnostics
1. All cable sold separately. The maximum DM 8G STP cable length is 330 feet (100 meters) using
DM-CBL-8G DigitalMedia 8G™ cable or 200 feet (61 meters) using DM-CBL-D DigitalMedia
D cable. Refer to the latest version of the Crestron
complete wiring guidelines. It is available from the Crestron website at www.crestron.com.
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI signal. CBL-HD-DVI
interface cable sold separately.
3. Power over DM requires connection to a DM 8G STP power sourcing device.
®
2
3
DigitalMedia Design Guide (Doc. 4789) for
1
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 1
Page 6
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
DigitalMedia 8G
DigitalMedia 8G provides an eight gigabit AV distribution and control network.
DM 8G delivers a one-wire transport for moving high-definition video, audio, and
Ethernet over low-cost STP copper wire without any need for compression or
hardware repeaters. One eight-conductor shielded twisted pair cable (sold separately)
is required, supporting distances up to 330 feet (100 meters) using DM 8G cable or
200 feet (61 meters) using DM cable.
DigitalMedia manages all of the various AV signals and devices in your system,
matching each source’s output to the capabilities of the selected display(s) without
relying on scaling. Every signal is preserved in its native video resolution and audio
format, ensuring a pure, lossless signal path throughout.
Multimedia Display Interface
A single HDMI digital AV output port is provided on the DM-RMC-100-C,
supporting HDMI with Deep Color and HDCP, handling 1080p60 HDTV with
multi-channel HD lossless audio as well as WUXGA computer resolutions—all
through a single connection. The HDMI output can also handle DVI signals using an
appropriate adapter or interface cable.
ports are provided for control of the display device and other equipment.
A single cable connects the DM-RMC-100-C to a DM switcher or transmitter,
transporting video, audio, control, networking, and power signals through one RJ-45
connection.
a multi-room distribution system, all fed from a central DM switcher. Or, a single
DM-RMC-100-C can be fed straight from a DM 8G STP transmitter, affording a
very simple solution for extending a computer or AV signal to a single display.
1, 3
Multiple DM-RMC-100-Cs may be installed to handle each display in
1
2
In addition, RS-232, IR, and Ethernet control
LAN Connectivity
Along with high-definition AV and control, DigitalMedia also integrates high-speed
Ethernet networking for a total signal distribution solution. The DM-RMC-100-C
includes a 10BASE-T/100BASE-TX Ethernet port, providing a convenient LAN
connection for a local network device.
Embedded Device Control
The DM-RMC-100-C includes built-in RS-232, IR, and Ethernet control ports to
allow programmable control of the display device connected to it. It can also provide
an alternative to these conventional control methods by harnessing the CEC
(Consumer Electronics Control) signal embedded in HDMI. Through its connection
to the control system, the DM-RMC-100-C provides a gateway for controlling the
display device right through the HDMI connection, potentially eliminating the need
for any dedicated control wires or IR probes.
1. All cable sold separately. The maximum DM 8G STP cable length is 330 feet (100 meters) using
DM-CBL-8G DigitalMedia 8G™ cable or 200 feet (61 meters) using DM-CBL-D DigitalMedia
D cable. Refer to the latest version of the Crestron DigitalMedia Design Guide (Doc. 4789) for
complete wiring guidelines.
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI signal. CBL-HD-DVI
interface cable sold separately.
3. Power over DM requires connection to a DM 8G STP power sourcing device.
2 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Low-Profile Installation
The DM-RMC-100-C conveniently mounts on a wall, ceiling, or other flat surface.
At just one inch deep, it fits easily behind a flat panel display or above a
ceiling-mounted projector. All connections and LED indicators are positioned on the
sides, ensuring optimal access and visibility for a clean, serviceable installation.
An array of indicators is provided for easy setup and troubleshooting, verifying the
status of connections and signal activity at a glance.
Applications
The diagram below shows a DM-RMC-100-C in a standalone application. In this
application, the DM-RMC-100-C is used with a DM 8G STP transmitter such as the
DM-TX-201-C and is not used with a DM switcher.
DM-RMC-100-C in a Standalone Application
For more information on this and other DM-RMC-100-C applications, refer to the
latest version of the Crestron DigitalMedia Design Guide (Doc. 4789).
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 3
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DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Specifications
Specifications for the DM-RMC-100-C are listed in the following table.
DM-RMC-100-C Specifications
SPECIFICATION DETAILS
Video
Input Signal Type
Output Signal Types HDMI, DVI
DM 8G STP (DigitalMedia over single
shielded twisted pair copper wire)
1
Formats
Input Resolutions
Progressive
HDMI with Deep Color, DVI, HDCP
content protection support
640 x 480 @ 60 Hz,
720 x 480 @ 60 Hz (480p),
720 x 576 @ 50 Hz (576p),
800 x 600 @ 60 Hz,
848 x 480 @ 60 Hz,
852 x 480 @ 60 Hz,
854 x 480 @ 60 Hz,
1024 x 768 @ 60 Hz,
1024 x 852 @ 60 Hz,
1024 x 1024 @ 60 Hz,
1280 x 720 @ 50 Hz (720p50),
1280 x 720 @ 60 Hz (720p60),
1280 x 768 @ 60 Hz,
1280 x 800 @ 60 Hz,
1280 x 960 @ 60 Hz,
1280 x 1024 @ 60 Hz,
1360 x 768 @ 60 Hz,
1365 x 1024 @ 60 Hz,
1366 x 768 @ 60 Hz,
1400 x 1050 @ 60 Hz,
1440 x 900 @ 60 Hz,
1600 x 900 @ 60 Hz,
1600 x 1200 @ 60 Hz,
1680 x 1050 @ 60 Hz,
1920 x 1080 @ 24 Hz (1080p24),
1920 x 1080 @ 25 Hz (1080p25),
1920 x 1080 @ 50 Hz (1080p50),
1920 x 1080 @ 60 Hz (1080p60),
1920 x 1200 @ 60 Hz,
2048 x 1080 @ 24 Hz,
2048 x 1152 @ 60 Hz,
plus any other resolution allowed by
HDMI up to 165 MHz pixel clock
(Continued on following page)
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
DM-RMC-100-C Specifications (Continued)
SPECIFICATION DETAILS
Video
Input Resolutions (Continued)
Interlaced
Output Resolutions Matched to input
Audio
Input Signal Type DM 8G STP
Output Signal Type HDMI
Formats
Communications
DigitalMedia
Ethernet
Power Requirements
2
Power Pack
Power over DM
Minimum 2-Series Control System
Update File
3, 4
Environmental
Temperature 32º to 104º F (0º to 40º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 29 BTU/Hr
Enclosure
Chassis
Mounting
720 x 480 @ 30 Hz (480i),
720 x 576 @ 25 Hz (576i),
1920 x 1080 @ 25 Hz (1080i25),
1920 x 1080 @ 30 Hz (1080i30),
plus any other resolution allowed by
HDMI up to 165 MHz pixel clock
Digital Dolby
®,
Dolby Digital EX, Dolby
Digital Plus, Dolby® TrueHD, DTS®,
DTS-ES, DTS 96/24, DTS-HD High Res,
DTS-HD Master Audio™, up to 8ch PCM
DM 8G STP, HDCP management, EDID
format management, CEC
10BASE-T/100BASE-TX,
auto-switching, auto-negotiating,
auto-discovery, full/half duplex, TCP/IP,
UDP/IP, CIP, DHCP, rSTP
0.75 Amps @ 24 Volts DC;
100-240 Volts AC, 50/60 Hz power pack
included
Receives power from a DM 8G STP
power sourcing device
Version 4.001.1012 or later
Metal, black finish, with two integral
mounting flanges, vented top and bottom
Freestanding, surface mount, or attach to
a single rack rail
(Continued on following page)
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 5
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DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
DM-RMC-100-C Specifications (Continued)
SPECIFICATION DETAILS
Dimensions
Height 6.09 in (155 mm)
Width 5.63 in (143 mm)
Depth 1.02 in (26 mm)
Weight 17 oz (468 g)
Available Accessories
CBL-HD
CBL-HD-DVI
CNSP-XX Custom Serial Interface Cable
DM-CBL-8G DigitalMedia 8G™ Cable
DM-8G-CONN-100 DigitalMedia 8G™ Cable Connectors
IRP2 IR Emitter Probe
MP-WP140
MP-WP152 Media Presentation Wall Plate – HDMI™
MP-WP181-C
1. HDMI requires an appropriate adapter or interface cable to accommodate a DVI signal. CBL-HD-DVI
interface cable sold separately.
2. Either a power pack or power over DM—but not both—can be used to power the DM-RMC-100-C.
Power over DM requires connection to a DM 8G STP power sourcing device.
3. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
4. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems
Crestron® Certified HDMI™ Interface
Cable
Crestron® Certified HDMI™ to DVI
Interface Cable
Media Presentation Wall Plate – DVI with
Mini-TRS Stereo Audio
Media Presentation Wall Plate –
DigitalMedia 8G™ STP or Ethernet
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
6 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Physical Description
This section provides information on the connections, controls and indicators
available on your DM-RMC-100-C.
DM-RMC-100-C Physical View (Front View)
DM-RMC-100-C Physical Views (Left and Right Side)
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 7
Page 12
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
DM-RMC-100-C Overall Dimensions (Front View)
5.55 in
(141 mm)
4.63 in
(118 mm)
5.45 in
(139 mm)
DM-RMC-100-C Overall Dimensions (Bottom View)
5.63 in
(143 mm)
1.00 in
(25 mm)
1.02 in
(26 mm)
8 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
DM-RMC-100-C Overall Dimensions (Left and Right Side Views)
1
6
2
7
3
4.97 in
(127 mm)
4
5
6.09 in
(155 mm)
8
9
10
11
Connectors, Controls & Indicators
#
CONNECTORS
CONTROLS &
INDICATORS
1
,
DESCRIPTION
1 HDMI OUT LED
2
3
4
(Continued on following page)
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 9
HDMI OUT
COM
IR (1-2)
(1) Green LED, indicates video signal
presence at the HDMI output
(1) 19-pin Type A HDMI female;
HDMI digital video/audio output;
Supports DVI
(1) 5-pin 3.5 mm detachable terminal
block, bidirectional RS-232 port;
Up to 115.2k baud, hardware and
software handshaking support
(1) 4-pin 3.5 mm detachable terminal
block comprising two IR/serial ports;
IR output up to 1.1 MHz;
1-way serial TTL/RS-232 (0-5 Volts)
up to 19200 baud
2
3
Page 14
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Connectors, Controls & Indicators
4
PIN 8
GREEN
LED
4, 5
PIN 8
GREEN
LED
1
,
DESCRIPTION
(1) 8-pin RJ-45 female, shielded, with two
LED indicators;
10BASE-T/100BASE-TX Ethernet port,
Green LED indicates Ethernet link status;
Amber LED indicates Ethernet activity
PIN SIGNAL PIN SIGNAL
1 TX + 5 N/C
2 TX - 6 RX 3 RX + 7 N/C
4 N/C 8 N/C
(1) 6-32 screw, chassis ground lug
(1) 8-pin RJ-45 female, shielded, with two
LED indicators;
DM 8G STP input, accepts power over DM
6
;
Connects to DM 8G STP output of a DM
switcher, transmitter, or other DM device via
DM-CBL-8G cable
7;
Green LED indicates DM link status;
Solid amber LED indicates HDCP video;
Blinking amber LED indicates non-HDCP
video
(1) Miniature recessed pushbutton for
hardware reset
(1) Miniature recessed pushbutton for
Ethernet setup and (1) red LED
(1) 2.1 mm barrel DC power jack;
24 Volt DC power input;
power pack included
(1) Green LED, indicates operating power
supplied from local power supply or from DM
#
CONNECTORS
CONTROLS &
INDICATORS
5
6
7
8 RESET
9
10
11 Power LED
1. Interface connectors for the COM and IR ports are provided with the unit.
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI signal. CBL-HD-DVI
interface cable sold separately.
3. Maximum string length for serial commands sent via the IR port should be no greater than
40 characters.
4. To determine which is pin 1 on the cable, hold the cable so that the end of the eight pin modular plug
is facing away from you, with the clip down and copper side up. Pin 1 is on the far left.
LAN
PIN 1
AMBER
LED
DM IN
PIN 1
AMBER
LED
SETUP
(Button and LED)
24 V
0.75A MAX
10 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
5. The DM IN port consists of one RJ-45 connector. Refer to the following table for the connector
pinouts.
DM IN Connector Pinouts
18
PIN # WIRE COLOR PIN # WIRE COLOR
1 Orange/White 5 Blue/White
2 Orange 6 Green
3 Green/White 7 Brown/White
4 Blue 8 Brown
6. Power over DM requires connection to a DM 8G STP power sourcing device.
7. All cable sold separately. The maximum DM 8G STP cable length is 330 feet (100 meters) using
DM-CBL-8G DigitalMedia 8G cable or 200 feet (61 meters) using DM-CBL-D DigitalMedia
D cable. Refer to the latest version of the Crestron DigitalMedia Design Guide (Doc. 4789) for
complete wiring guidelines.
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 11
Page 16
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Setup
Network Wiring
When wiring the DM network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
CAUTION: Failure to use Crestron power supplies could cause equipment
damage or void the Crestron warranty.
• Provide sufficient power to the system.
• For DigitalMedia 8G STP wiring, use DM-CBL-8G or DM-CBL-D cable.
Refer to the latest version of the Crestron DigitalMedia Design Guide
(Doc. 4789) for complete wiring guidelines.
For more details, refer to “Check Network Wiring” on page 25.
For information on connecting Ethernet devices in a Crestron system, refer to the
latest version of the Crestron e-Control
available from the Crestron website (www.crestron.com/manuals).
®
Reference Guide (Doc. 6052), which is
Identity Code
NOTE: In the SIMPL™ Windows program, the IP ID of the DM-RMC-100-C is
assigned automatically and does not require additional programming when the
DM-RMC-100-C is dropped onto an output card of a DM switcher. Use the
information below when the DM-RMC-100-C is dropped directly into an Ethernet
slot on the control system in SIMPL Windows without a DM switcher.
The IP ID is set within the DM-RMC-100-C IP table using Crestron Toolbox™.
For information on setting an IP table, refer to the Crestron Toolbox help file.
The IP IDs of multiple DM-RMC-100-C devices in the same system must be unique.
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
12 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Installation
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications.
The DM-RMC-100-C mounts on a flat surface such as a wall or ceiling.
The DM-RMC-100-C can also be mounted on a rack rail.
Mounting to a Flat Surface
To mount the DM-RMC-100-C on a flat surface such as a wall or ceiling, use four
mounting screws (not included). The following illustration shows mounting of the
DM-RMC-100-C on a wall.
NOTE: To ensure optimum ventilation when mounted on a wall, position the
DM-RMC-100-C vertically so that the venting holes are positioned at the top and
bottom of the unit.
Mounting DM-RMC-100-C on a Wall
Mounting Screws (4)
(Not Included)
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 13
Page 18
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Rack Mounting
To mount the DM-RMC-100-C on the left or right rail of a rack, use two rack
mounting screws (not included). The following illustration shows mounting of the
DM-RMC-100-C on the right rail of a rack.
Mounting DM-RMC-100-C on Rack Rail (Right Rack Rail Shown)
Rack Mounting
Screws
(Not Included)
Hardware Hookup
Make the necessary connections as called out in the illustrations on the following
page. Refer to “Network Wiring” on page 12. Apply power after all connections
have been made.
14 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Hardware Connections for the DM-RMC-100-C (Left Side)
HDMI OUT:
Digital Video/Audio Output
COM:
To RS-232 Device
IR:
To IR Device (e.g. Projector)
or Device Without RS-232
LAN:
10BASE-T/100BASE-TX
Ethernet to LAN
Hardware Connections for the DM-RMC-100-C (Right Side)
Ground
DM IN:
From DM Switcher, Transmitter,
or Other DM Device
24 VDC:
From Power Supply
(Included)
NOTE: Ensure that the unit is properly grounded by connecting the chassis ground
lug to an earth ground (building steel).
NOTE: The 24 VDC power supply (included) is not required if power over DM
is used.
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 15
Page 20
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows®-based software tools to develop
a controlled DigitalMedia system. For the minimum recommended software
versions, visit the Version Tracker page of the Crestron website
(www.crestron.com/versiontracker).
Configuration Manager
Programming with SIMPL Windows
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
To incorporate the DM-RMC-100-C into the Crestron control system:
1. Locate the DM-RMC-100-C in the DigitalMedia | DM Receivers folder of
the Device Library.
Locating the DM-RMC-100-C in the Device Library
16 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
2. Drag the DM-RMC-100-C from the Device Library and drop it into either
of the following in the System Views:
• A compatible output card of a DM switcher
• Directly to a card in the Ethernet slot of the control system (used
without a DM switcher)
The system tree of the control system displays the DM-RMC-100-C in the
appropriate slot with a default IP ID as shown in the following examples.
In the first example, the DM-RMC-100-C is used with the DMCO-50
output card in a DM-MD8X8 switcher. In the second example, the
DM-RMC-100-C is used with the C2ENET-2 card in an Ethernet slot on
the control system.
C2ENET-2 Device, Slot 8 (Using Output Card in DM Switcher)
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 17
Page 22
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
C2ENET-2 Device, Slot 8 (Using Ethernet Slot on Control System)
3. If additional DM-RMC-100-C devices are to be added, repeat step 2 for
each device. Each DM-RMC-100-C device is assigned a different
IP ID.
4. If necessary, double-click a device to open the “Device Settings” window
and change the IP ID.
“Device Settings: Crestron DM-RMC-100-C” Window
NOTE: The ID code specified in the SIMPL Windows program must
match the IP ID of each unit. Refer to “Identity Code” on page 12.
18 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Program Manager
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
The symbol can be viewed by double-clicking the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (
F1).
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 19
Page 24
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
firmware) can be transferred to the device. Finally, the IP table of the device can
be configured.
Establishing Communication
Use Crestron Toolbox for communicating with the DM-RMC-100-C; refer to the
Crestron Toolbox help file for details.
A PC running Crestron Toolbox communicates with the DM-RMC-100-C in the
following ways:
• Via a DM switcher using TCP/IP or USB communication. TCP/IP provides
a faster method of communication than USB.
• Via the LAN port of the DM-RMC-100-C using TCP/IP communication.
In this scenario, the DM-RMC-100-C is used in a standalone configuration
(not used with a DM switcher).
Communication via
DM Switcher
TCP/IP Communication via DM Switcher
LAN
PC Running
Crestron Toolbox
To establish TCP/IP communication between the PC and the DM-RMC-100-C via
the DM switcher:
1. Establish communication between the PC and the DM switcher as described
in the latest version of the DigitalMedia Switchers Operations Guide
(Doc. 6755).
2. Use the Device Discovery Tool in Crestron Toolbox to find the IP address
of the DM-RMC-100-C. The tool is available in Toolbox version 1.15.143
or later.
3. Use the Address Book in Crestron Toolbox to create an entry for the
DM-RMC-100-C using the TCP connection type, and enter the IP address
of the DM-RMC-100-C.
4. Display the “System Info” window of the DM-RMC-100-C (click the
icon); communications are confirmed when the device information
is displayed.
DM Switcher
DM 8G
DM-RMC-100-C
20 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
Page 25
Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
USB Communication via DM Switcher
PC Running
Crestron Toolbox
To establish USB communication between the PC and the DM switcher:
1. Use the Address Book in Crestron Toolbox to create an entry using the
2. Display the “System Info” window (click the
Communication via
TCP/IP Communication via LAN Port of DM-RMC-100-C
LAN Port
PC Running
Crestron Toolbox
DM Switcher
DM 8GUSB
DM-RMC-100-C
expected communication protocol (USB). When multiple USB devices are
connected, identify the DM switcher by entering “DM-MD8X8”,
“DM-MD16X16”, or “DM-MD32X32” in the Model textbox, the unit’s
serial number in the Serial textbox, or the unit’s hostname in the Hostname
textbox. The hostname can be found in the “System Info” window in the
section marked Ethernet; however, communications must be established in
order to see this information in the “System Info” window.
icon); communications
are confirmed when the device information is displayed.
LAN
DM-RMC-100-C
To establish TCP/IP communication between the PC and the DM-RMC-100-C via
the LAN port of the DM-RMC-100-C:
1. Use the Device Discovery Tool in Crestron Toolbox to find the IP address
of the DM-RMC-100-C. The tool is available in Toolbox version 1.15.143
or later.
NOTE: When the DM-RMC-100-C is used in a standalone configuration
(not used with a DM switcher), DHCP is enabled by default. If desired, a
default IP address (192.168.1.243) can be assigned by holding down its
SETUP button while applying power. This IP address overwrites any
previous settings and remains until it is changed.
2. Use the Address Book in Crestron Toolbox to create an entry for the
DM-RMC-100-C using the TCP connection type, and enter the IP address
of the DM-RMC-100-C.
3. Display the “System Info” window of the DM-RMC-100-C (click the
icon); communications are confirmed when the device information
is displayed.
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 21
Page 26
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
4. (Optional) If additional changes to TCP/IP settings are desired,
do the following:
a. Assign an IP address, IP mask, and default router for the
DM-RMC-100-C via the Crestron Toolbox (Functions | Ethernet
Addressing).
b. Close the “System Info” window.
c. In Crestron Toolbox, change the Address Book entry for the
DM-RMC-100-C so that it uses the IP address assigned in step 4a.
d. Display the “System Info” window of the DM-RMC-100-C (click
the
information is displayed.
icon); communications are confirmed when the device
Firmware
Firmware files may be distributed from programmers to installers or from Crestron
to dealers. Firmware upgrades are available from the Crestron website as new
features are developed after product releases. For details on upgrading, refer to the
Crestron Toolbox help file.
Check the Crestron website to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
To upgrade DM-RMC-100-C firmware:
1. Do either of the following:
• If the DM-RMC-100-C is connected to a DM switcher, use the
Device Discovery Tool in Crestron Toolbox to find the IP address
of the switcher.
• If the DM-RMC-100-C is being used in a standalone configuration
(not used with a DM switcher), use the Device Discovery Tool to
find the IP address of the DM-RMC-100-C.
2. Add the IP address found in step 1 to the Address Book in Toolbox.
3. Download the appropriate .puf file from the Crestron website to your PC.
4 Double-click the .puf file. The Toolbox Address Book opens.
5. From the list in the Address Book, select the DM switcher (if the
DM-RMC-100-C is connected to a switcher) or the DM-RMC-100-C (if the
DM-RMC-100-C is used in a standalone configuration), and then click OK.
Either of the following occurs:
• If the DM switcher was selected, a DM device list is displayed that
allows you to upgrade all DM devices connected to the switcher.
• If the DM-RMC-100-C was selected, a DM device list is displayed
that allows you to upgrade the DM-RMC-100-C only.
In the DM device lists that are displayed, the checkbox of any item that
needs to be upgraded is automatically selected.
6. Click Update.
7. After the process is complete, click Recheck to verify the upgrade.
22 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
IP Configuration
If the DM-RMC-100-C is used in a standalone configuration (not connected to a DM
switcher), use Crestron Toolbox to create the IP table entry of the DM-RMC-100-C.
NOTE: If the DM-RMC-100-C is connected to a DM switcher, the IP table entry of
the DM-RMC-100-C is created automatically.
1. Use the Device Discovery Tool to find the IP address of the
DM-RMC-100-C. Then, in the Toolbox, display the “System Info” window
(click the
Address Book.
2. Select Functions | IP Table Setup.
3. Add, modify or delete entries in the IP table. The DM-RMC-100-C can
have only one IP table entry.
4. A defined IP table can be saved to a file or sent to the device.
icon) and select the DM-RMC-100-C entry from the
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 23
Page 28
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
DM-RMC-100-C Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
PWR LED
does not
illuminate.
Green LED on
DM IN port
does not
illuminate.
HDMI OUT
LED does not
illuminate.
HDMI OUT
LED is green
but video on
connected
display is
black.
Device is not receiving
power.
Device cannot establish
a link to the device
connected to the
DM IN port.
Device is not receiving
video signal.
Device connected to the
HDMI OUT port has not
sent the hotplug signal.
HDCP is blanking the
video output.
If device is powered over DM:
• Verify cable
connection to the
DM IN port.
• Verify that device
connected to the
DM IN port can
provide power to this
device.
If device is powered from power
supply connected to DC power
jack, verify power supply
connections to the device and
to the power outlet.
Verify cable connection to the
DM IN port.
Ensure proper video signal is
routed to device.
Power on device connected to
the HDMI OUT port and ensure
that it is switched to the correct
input.
Verify that device connected to
HDMI output supports HDCP.
(Continued on following page)
24 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
Page 29
Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
DM-RMC-100-C Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
LAN LED
does not
illuminate
green.
Loss of
functionality
due to
electrostatic
discharge.
LAN network cable is not
connected to the LAN port
or to the 10BASE-T/
100BASE-TX compatible
device.
LAN network cable is not
the proper type.
LAN network cable is not
the proper length.
10BASE-T/100BASE-TX
compatible device is not
powered on.
Improper grounding.
Verify LAN network cable
connection to the LAN port and
to the compatible network
device.
Verify that network cable
complies with EIA/TIA 568 and
the CAT5 specification.
Verify that network cable is the
proper length. Cable length
must not exceed 328 feet
(100 meters).
Power on the network device.
Check that all ground
connections have been made
properly.
NOTE: For more advanced diagnostics, use the DMTool in Crestron Toolbox.
Check Network Wiring
To ensure optimum performance over the full range of your installation topology,
use Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using
improper wire.
For DigitalMedia 8G STP wiring, use DM-CBL-8G or DM-CBL-D cable.
Using DM-CBL-8G cable, the maximum cable length is 330 feet (100 meters).
Using DM-CBL-D cable, the maximum cable length is 200 feet (61 meters).
NOTE: For optimum performance and ESD (electrostatic discharge) protection,
Crestron strongly recommends using DM-CBL-8G cable.
Refer to the latest version of the Crestron DigitalMedia Design Guide (Doc. 4789)
for complete wiring guidelines. Information about DM-CBL-8G and DM-CBL-D
can also be obtained from the Crestron website (www.crestron.com/wireoverview).
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 25
Page 30
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
Crestron DigitalMedia Design Guide
Crestron e-Control Reference Guide
DigitalMedia Switchers Operations Guide
www.crestron.com/manuals). This link will provide a list of
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron website
(
www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the DM-RMC-100-C, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
26 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
Page 31
Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows 95/98/Me/XP/Vista/7 and Windows NT/2000 are trademarks of Microsoft Corporation.
Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 27
Page 32
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
GNU General Public License
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed.
PREAMBLE
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public
License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors
commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.)
You can apply it to your programs too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that
you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can
get it if you want it, that you can change the software or use pieces of it in new free programs and that you know you can do these
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To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
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We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to
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The precise terms and conditions for copying, distribution and modification follow.
GNU GENERAL PUBLIC LICENSE
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be
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1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you
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28 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
Page 33
Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for
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Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 29
Page 34
DigitalMedia 8G™ STP Receiver 100 Crestron DM-RMC-100-C
modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so and
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THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH
HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
30 • DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C Operations & Installation Guide – DOC. 7000A
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Crestron DM-RMC-100-C DigitalMedia 8G™ STP Receiver 100
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Operations & Installation Guide – DOC. 7000A DigitalMedia 8G™ STP Receiver 100: DM-RMC-100-C • 31
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Crestron Electronics, Inc. Operations & Installation Guide – DOC. 7000A
15 Volvo Drive Rockleigh, NJ 07647 (2027699)
Tel: 888.CRESTRON 08.10
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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