Creda W120FW, W120VW, W100FW User Manual

549.66 Kb

Model W120VW is shown

Washing Machine

W100FW / W120FW / W120VW

Retention of this Instruction Book

Keep this book in a handy place for reference. It contains important details on the safe and proper use of your appliance. If you sell the appliance, pass it on to someone else, move house and leave it behind, make sure that you provide this book so that the new owner can become familiar with the appliance and safety warnings.

Please remember your new appliance is a complex piece of equipment. DIY repairs or unqualified and untrained service people may put you in danger, could damage the appliance and might mean you lose cover under Creda’s Part Guarantee.

Dear Customer,

Congratulations on the purchase of your new ‘Creda’ appliance.

We recommend for your own safety and to get the best possible results from your machine that you read through this handbook thoroughly before using your appliance for the first time.

Transit Brackets MUST be removed before using the appliance.

DO NOT plug in and switch on at the mains until installation is complete.


Electrical requirements


Recycling & Disposal Information


Choosing a Location


Adjusting the Feet


Installation Instructions


Transit Bracket Removal


Connecting to the Water Supply


Removing the Polystyrene Pyramid


Connecting to a Drainage System


Getting to Know your Machine


Wash Load Guides


Interlocking Door System


Washcare tips


A Typical Wash Programme




Choosing A Wash Programme


Optional Wash Features


Dispenser Drawer


Care and Cleaning


Maintenance Wash


Regular Checks and Stain Removal


Something wrong with your appliance 14

Service Cover


Key Contact Numbers

Back page

Electrical Requirements

This appliance should be connected to the mains supply via a suitable switched socket in an accessible position.

WARNING: This appliance must be earthed.


Your appliance comes fitted with a plug and a 13A fuse. If you need to replace the fuse, only those rated at 13A and ASTA approved to BS1362 should be used. To change fuse, lift holder to vertical position and lift fuse out. To replace, insert fuse and push fuse holder down into locked position. Correct replacement is identified by colour coding, or marking on base of plug.

WARNING: Do not use plug unless fuse holder is in locked position.


Cut off and dispose of the supplied plug if it does not fit your socket.

WARNING: To avoid a shock hazard do not insert this plug into a socket anywhere else.










Green and yellow (Earth) wire to the terminal marked ‘E’ or with the symbol ,

or coloured green and yellow.

Blue (Neutral) wire

to the terminal marked ‘N’ or coloured black.

13A ASTA approved fuse to BS1362.


Brown (Live)


wire to the




marked ‘L’ or



Cord clamp



If you change the plug, the colour of wires in the mains lead may not correspond with the colour of the markings identifying terminals in the plug. You should therefore wire it as shown (see illustration). If the mains lead needs to be replaced at any time, it should be replaced by a special lead obtainable from your local authorised Creda Service Centre.

A charge will be made if you have damaged the existing lead or require a longer one. It is strongly advised that this work is carried out by a qualified electrician.

CE marking certifies that this appliance complies with requirements laid down in EEC Directive 89:336 (Electromagnetic compatibility) and subsequent modifications and Low Voltage Directive 73/23/EEC.

Positioning & Adjusting the feet

Choosing the position of your appliance will influence its performance.

Position where possible on a solid floor. Some vibration may occur with a wooden floor.

Take care with vinyl floor coverings. The weight of the appliance may cause indentations in some vinyl floor coverings.

For your safety and to comply with IEE regulations, you should not install your appliance in a bath or shower room. Seek professional advice if you wish to do so.

Ensure sufficient space is allowed for the appliance. Dimensions should be a minimum of:- 600mm Wide (235/8”), 600mm Deep (235/8”) and 900mm High (351/2”).

Ensure the electrical socket and water taps are easily accessible and that the water supply can be isolated if necessary.

Your appliance may become noisy or move about the floor if it is not stabilised.

To adjust your appliance it must be in an upright position, then :-

Release locking rings on the two front feet.

Screw feet in or out until the appliance is standing firm and level.

Ensure all feet are in firm contact with the floor.

Tighten the locking rings on the front feet.

Recycling & Disposal Information

As part of Creda’s continued commitment to helping the environment, Creda may use quality recycled components to keep down customer costs and minimise material wastage. Please dispose of packaging and old appliances carefully. To minimise risk of injury to children, remove the door, plug and cut mains cable off flush with the appliance. Dispose of seperately to ensure that the appliance can no longer be plugged into a mains socket.


Transit Bracket


1. Remove the 3 screws from back of work top lid.

2. From the rear of appliance, grip the sides of the work top lid, lift, slide and pull towards you to remove.

3. Remove

1 screw and clamp. Retain for future use.

4. Remove 2 screws and transit bracket. Retain for future use.

5. Slide and push work top lid into position ensuring it is located on the console correctly.

6. Replace the 3 screws into the back of the work top lid.

Connecting to the Water Supply

Hot and Cold Fill Connection

1.Connect the straight end of the supplied RED or GREY hose to the HOT water supply tap (Fig 1). Connect the straight end of the supplied BLUE hose to the COLD water supply tap.

2.Hand tighten connectors sufficiently to ensure water does not leak from the hose connections.

3.Before connecting each of the hoses to the appliance, confirm

Fig 1

the water supply is flowing by holding the free end of each hose in a bucket, turn the relevant water supply taps on and then off.

4. Connect the angled end of the RED or GREY hose to the white plastic inlet valve marked ‘H’ (Fig 2) and the angled end of the BLUE hose to the white plastic inlet valve marked ‘C’ at the back of the appliance.

5. Hand tighten connectors sufficiently to ensure water does not

Fig 2

leak from the hose connections.

6.Turn on the water supply taps and check for leaks from the connectors. In the event of a leak, turn off supply tap, remove connector and check that the sealing washer is in place. Refit the connector and tighten. Turn on water supply taps.

Cold Fill Only Connection

A Cold Fill Adaptor is available from your local Creda authorised Service Centre.

1.Connect angled end of supplied hoses to hot and cold inlets at the back of appliance

2.Connect straight end of hoses to cold fill adaptor.

3.Connect adaptor to cold water supply.

NOTE: Hand tighten sufficiently to ensure water is not leaking from the tap hose connections.

Cold Water Supply

Fig. 3

Inlet to machine

Inlet to machine

Fill Hoses

Ensure the supplied hoses are not kinked when connected.

2m long extension fill hoses are available from your local retailer or Genuine Parts and Accessories UK 08709 077 077.

Water Pressure

Incoming hot and cold water pressure should be between 3 and 150 psi (21 - 1034 Kpa).


Fig. 4





Inlet to machine

The temperature of the incoming household hot water supply should ideally be 60°C and no higher than 70°C as this could cause damage to both your laundry and appliance.

Methods of Plumbing

The water supply taps must be easily accessible when the appliance is installed. Your taps should be in good condition or it may leak when turned full on. Mixer taps are unsuitable, if you have them you will need to use permanent plumbing. Adaptors are required to connect to sink taps.

Permanent Plumbing

There must be taps or stopcocks so that the water supply can be turned off, isolating the appliance from the household supply.

Existing Plumbing

If you have an existing installation please check that this includes taps or stopcocks to isolate the appliance. The appliance must be connected to the water supply using the new hose set supplied, old hose sets should not be used.

Removing the Polystyrene Pyramid

After removing the packaging from the machine, ensure that the polystyrene pyramid (shown at the side) has come away from the underside of the machine, with the polystyrene base.

If it has not come away, remove it by tilting the machine backwards until the pyramid can be seen and then remove.


Connect to a drainage system

Do not remove hooked end support from drainage hose.

Do not position standpipe near an electrical outlet.

For drainage into a standard work top sink ensure outlet pipe has a minimum bore of 32 mm. To avoid syphoning ensure the end of the drainage hose is above the water level in the sink. If your sink is inset, the front edge of the basin must be less than 75 mm from the front edge of your work top.

We recommend one of the following methods:-

Into a Standpipe

Ensure the standpipe has a minimum bore of 38mm (112”).

1. Ensure the top of the standpipe is at least 500mm (20”) from the floor.

2. Untie GREY drainage hose and place approximately 100mm (4”) into the standpipe.

3.If the end of your GREY drainage hose is fitted with ‘Retaining Flaps’ ensure they are fully inserted into the standpipe as shown (Fig. 2)

500 mm

Fig 1

Fig 2

Into a Sink Waste System

Fig 3

Ensure the sink outlet pipe has a minimum diameter of 32mm (114”).

1.Untie drainage hose from rear of the appliance.

2.Reposition the Hooked End Support as required along the GREY drainage hose.

3.If fitting an under sink waste disposal unit (Fig 3), cut out the membrane or blanking plug.

4.Attach the end of the GREY drainage hose to the undersink waste disposal securely as shown using a hose clip (Fig 4).


5. Raise the hose to a minimum height of 800 mm to avoid syphoning.

Fig 4

Hose Clip


Getting to know your machine





















Model Shown W120VW

Model W120VW shows the maximum features available on a Creda washing machine




Door Locked Indicator

9. Rating Plate


Mains On/Off Button

10. Cold Water Inlet Point and Hose


Wash Dial



Variable Spin Speed Control Dial

11. Hot Water Inlet Point and Hose


(Model W120VW only)

(Red or Grey)


Optional Wash Feature Buttons

12. Mains Cable



13. Drainage Hose



14. Hose Retaining Clip

6.Detergent/Fabric Conditioner Drawer

7.Interlocking Door & Release Button

8.Adjustable Feet

Interlocking Door System

The interlock activates 3-4seconds after the machine has been switched on. The door will lock and the indicator will remain lit throughout the programme.

Approximately 1-2minutes after the programme has finished the indicator light will go out and the door can be opened. The machine will not operate if the door is not closed properly.

WARNING: Do not overload your machine! It may damage items of clothing and reduce the quality of the wash. WARNING: Do not allow children to play with the appliance or tamper with the controls.

Load guide

Two examples of a typical full wash load

Cotton Load



Synthetic Load



Bath Towels




Children’s Dresses














1 Set of Pyjamas

5.5 kg


1 Set of Pyjamas

4 Sets of Underwear


4 Sets of Underwear

Washcare Tips

We strongly recommend that your do not washunderwired bras in this machine. Should the wires become detached they could cause damage to your clothes and the machine. If the washcare label states that the garment is machine washable then we advise placing it in a sealed pillow case or similar washbag.

Pre-treatstains before washing.

Close zips, tie belts, strings etc... and press studs to prevent tangling.

Remove sharp objects or coins from pockets before washing as they may damage clothes.

Limit size of absorbent loads ie; towels, to 3kg (7lb) to give good washing/ rinsing results.

Place small items in a wash bag.

Check wash labels as some items may require a cool programme.

Wash non-colourfast items, woollens or really dirty clothes separately as they may affect other items.

Clothes will not wash properly if you over load your machine.

Clothes which do not have a wash label should not be machine washed.


A typical wash programme

Before selecting any programme ensure the mains button is in the ‘off’ position.

1. Sort laundry into same wash requirements.

4. Select wash programme by turning the wash dial clockwise.

7. Check water and electricity are switched on at mains.

2. Close door, applying pressure only at the 2 o’clock position.

5. Select optional wash features by pressing required button.

8. Press the Power button to Start the programme. After a few seconds the Door Locked indicator will illuminate.

3. Add detergent/ conditioner (See manufacturer’s instructions).

6. Select reduced spin (Model W120VW only), if required, by turning the control dial.

9. Approximately1-2minutes after the programme has finished the indicator light will go out and the door can be opened. Press the Power button to ‘OFF’.

We recommend, on completion of your wash programme that you switch ‘Off’ both the the electricity and water supply to the appliance.


Wash dial and symbols

Before selecting a programme, ensure the mains button is in the ‘OFF’ position.

Turn the dial slowly clockwise. You will hear as the pointer aligns with the start of the selected wash programme, final rinse or spin.

Note: Failure to correctly align the pointer to the start of a wash programme will result in detergent not being dispensed from the drawer.

Start of Wash, Final Rinse & Spin Programmes


Short Spin

End of Programme


Long Spin

Letters represent selected programme

Variable spin speed control dial (Model W120VW only)

To reduce the maximum spin speed for the selected programme, turn the dial before or during a programme.

Note: Spin speed cannot be increased again whilst the appliance is spinning.

Spin only option

Before selecting a programme, ensure the mains button is in the ‘OFF’ position.

To select long spin, turn the wash dial clockwise until the pointer aligns with

For a short spin align the pointer to

Press the mains button ‘ON’.


Choosing a wash programme


The temperature of the incoming water supply or selection of wash features: ie. Energy Save or Deep Rinse will affect the programme times.

Before selecting a programme, ensure the mains button is in the ‘OFF’ position.














Spin Speed



Temp ˚C

Full Load








based on hot

depending on











and cold fill




















Heavily soiled loads. On completion, switch







‘OFF’ mains button before selecting wash


3kg to 5.5kg


- 25












WARNING: Not for woollen or delicate items.













































Heavily soiled white cotton loads




- 130



(includes a prewash).

































White cotton and linen




- 110



without special finishes.

































Colourfast cotton, linen or viscose



90 - 100



without special finishes.

































Non-colourfastcotton, linen or viscose.




- 70






























Colourfast nylon, polyester, acrylic/cotton








mixtures, cotton or viscose with special




- 60



finishes (eg. drip dry), coloured polyester/



cotton mixtures.
























Acrylics, acetates and tri-acetateblends of








these fabrics with wool, polyester/wool




- 50






























Silk and printed acetate fabrics with colours








not fast at 40˚C




- 40






























Quickwash for freshening up lightly soiled












- 35






WARNING: Not for woollen items.








































Woollen blankets, wool mixtures with cotton




- 45




or rayon, silk












Shrink resistant machine washable wool




- 45


















* Maximum spin speed for Models W120FW and W120VW only.


Optional wash features


To select, press the button and the button comes out. To cancel, press again and the button is flush with the console.

Remember to cancel buttons after use!


Save money and time on lightly soiled loads.

Lightly soiled loads are washed at the temperature of the incoming household water supply.

Programme ‘A’ is heated to a reduced temperature of 300C.

Option NOT available with programme ‘J’.


For large wash loads, wash items for young children and people with sensitive skin.

Increases the water level of the last two rinses on all programmes except programme ‘A’ and the wool programme ‘K’, which increases automatically.

Automatic wash features

PULSE SPIN (Models W120FW and W120VW only)

Helps reduce wear and tear on your wash items.

Pulse spin is an automatic function where a long steady spin is followed by a 30 second burst at the maximum speed of your appliance to enable safer, more efficient water extraction.


Your appliance has an inbuilt feature to prevent it spinning with an unbalanced load, avoiding excessive vibration and prolonging the life of the appliance.


The Dispenser Drawer


The Main Wash Indicator has been preset to dispense powder detergent only. If you wish to dispense liquid detergent see instructions for ‘Changing the Main Wash Indicator’, next page.



Main Wash




Indicator (set



to dispense




Detergent (Pre-wash)


(Main Wash)




Select ‘low suds’ automatic washing powder, designed specifically for automatic washing machines or washer dryers.

Follow manufacturer’s dosage recommendations. Do not under dose, you will not achieve a clean wash.

You will need up to 50% more detergent in hard water than in soft water areas to obtain the same wash results.




The Main Wash Indicator has been fitted, ready to dispense ‘Powder’ detergent only.

1Pull drawer out until it reaches its stop.

2Press down on button to release drawer latch,

remove drawer.

3Lift ‘Powder’ indicator out of slots, rotate and

reposition for ‘Liquid’ ensuring it is secure.

4Re-locatedrawer and push firmly back into place.

Dispensing Liquid Detergent







Fig 1

Fig 2

Refer to detergent manufacturer’s instructions for dosage and

pour liquid into the compartment (Fig 1).

Note: The ‘Liquid Detergent’ Main Wash Indicator features 3 lines which represent the dosage of liquid to be used (Fig 2). We recommend that you do not exceed the maximum limit of 150ml.


Powder Detergent

To achieve optimum wash results we recommend that you use the detergent manufacturer’s dispensing cup to dispense no more than 300 ml of powder (Fig 3).

Fig 3

Dispensing Fabric


Pour fabric conditioner into compartment (Fig 4). We recommend that you do not exceed the maximum level indicated.

Fig 4


Do not dispense detergent tablets from the dispenser drawer. Refer to detergent manufacturer’s instructions.

Using a Dosing Ball

To obtain claimed energy label

Fig 5

wash performance for a 60°C cotton wash, dispense powder detergent in a dosing ball, placed in an upright position in the centre of the wash load (Fig 5).


Care and Cleaning


Do not clean any part of your appliance with abrasive cleaners, scouring agents, acids, chlorine based bleach or metal polish as they may cause damage.



Note: It is advisable to clean the dispenser drawer regularly.







Pull the dispenser drawer


Press button to release


out until it reaches its stop.


drawer latch and remove

the dispenser drawer.




3 Clean and dry all parts of


Re-locatedrawer and push


4 firmly back into place.

the dispenser drawer and internal fixed compartment thoroughly.



Use a damp cloth or silicon

polish to clean the exterior

surfaces of the appliance.



Open the door, clean the internal surface of the door bowl and the rubber door seal with a damp soft cloth, dry thoroughly.

A build up of soap powder and water hardness residue may result in water leaking from the door.

Maintenance wash

If you use liquid detergent regularly or wash at low temperatures, we recommend that you carry out a maintenance wash two or three times a year.

To avoid build up of greasy deposits and water hardness residue, simply run the machine programme ‘C’ with the usual amount of detergent, but without any clothes in the drum.


Regular Checks and Stain Removal

Regular checks

As with any major appliance, there are certain aspects which require regular attention. Listed below are a number of such key areas which you should check regularly.Before calling out a service engineer, ensure that the checks below have been carried out. Should the service engineer find nothing wrong with the machine, we regret that we will have to charge for the service call.


1.Water leaks

1.1From back of machine

Are the inlet hoses securely tightened? (see page 3).

Is the outlet hose correctly and securely positioned?

1.2From front of machine

Check that there is no dirt or lint trapped between the lip of the rubber door seal and the door glass.

Check that the detergent dispenser is not prevented from closing tightly due to a build-upof detergent. Remove and clean (see opposite).

2.Machine vibrating

Check that the transit bracket has been removed (see Installation Instructions and back of machine).

Check that the machine is level.

3.Option buttons

Check after use that all the option buttons are in the Off position.


Longer fill hoses and drain hose extension kits are available where it is not possible to move the home plumbing closer to the machine.

You will need a special adaptor if only a cold water supply is available. This is available as an optional extra.

These can be obtained from your local retailer or Creda Limited, see separate spares and service leaflet.


Creda Limited offers a washing machine plumbing-inservice for Creda appliance owners at competitive rates. If you require your washing machine to be professionally installed please contact any of the telephone numbers listed on the separate spares and service leaflet.

Stain Removal

1.Always treat as soon as possible. Rinse in cold water or warm solution before washing.

2.Never rub a stain,‘pinch out’ as much as you can, using a clean cloth or paper tissue.

3.Some stains need special treatment.

4.With solvents work from outside towards centre of stain, holding an absorbent pad underneath the cloth behind the stain.

5.Do not use amyl acetate on acetate or triacetate.

6.Test for colour fastness before removing stain.

Note: Take great care with poisonous chemicals and flammable liquids. Only use solvents in a well ventilated place. Keep chemicals,flammable liquids and solvents out of reach of children and pets.

Never mix any chemical products.

Carbon paper

Methylated spirits


Absorbent pad method




Chewing gum

Methylated spirits


Absorbent pad method

Or rub with ice





and pick off by hand


Cold water or


Wash in cold solution

Waterproof glue


amyl acetate


for soluble glues

should be treated with





amyl acetate using





absorbent pad method


Methylated spirits


Sponge with methylated spirits



Proprietary solvent


Absorbent pad method


Ink (biro, felt tip)

Methylated spirits


Absorbent pad method


Lipstick and face creams

Proprietary solvent


Absorbent pad method


Mildew – white

Chlorine bleach


Soak white cottons and

Coloureds cannot be

cottons and linens



linens in 1 part bleach

treated except for




in 100 parts water

regular washing

Mildew – all other

Hydrogen peroxide


Soak other white fabrics in

Rinse well. There is no

white fabrics



1 part hydrogen peroxide

safe home treatment




20 vol. to 4 parts water

for coloureds but





regular washing will





reduce marks

Nail varnish

Amyl acetate


Absorbent pad method


Paint – emulsion



Sponge immediately with

Dried stains are




cold water


Paint – oil

Turpentine, or


Absorbent pad method



amyl acetate





Hydrogen peroxide


Rinse immediately in cold water

Colour removed by




and wash. If stain remains soak

perspiration cannot




in 1 part hydrogen peroxide

be restored




20 vol. to 4 parts water and wash


Rust/lron mould

Lemon juice


Soak stains in lemon juice and


– for all fabrics



iron under damp cloth. Repeat





if necessary


Rust/lron mould -

Oxalic acid


Use 1/ teaspoon of oxalic acid


for white cottons

(very poisonous)





in 1/ pint of hot water


and linens)









Shoe polish

Glycerine and


Lubricate with glycerine and use



proprietary solvent


solvent with absorbent pad method



Proprietary solvent


Scrape off surplus, soften with





butter and wipe off, apply solvent





and wash immediately









Something wrong with your appliance

Before calling your nearest Service Office, look at this list, to find a possible solution to your problem.

My appliance will not fill or take in detergent...

Is the machine plugged in and switched on?

Is the socket OK? Try another appliance in the socket.

Is the fuse in the machine plug OK? If not, replace it.

Did you check the water supply was flowing before connecting the hoses to the appliance inlet valves? (see,‘Hot and Cold Fill Connection’).

Are the hoses correctly connected, unkinked and the water supply taps fully turned on?

Have you pressed the On/Off button?

Have you closed the door firmly?

It will not pump out the water...

Has the drain hose been installed correctly? (see,‘Connect to a Drainage System’).

Is the hose kinked?

If you have connected your appliance to a sink waste system ensure that you have cut out the membrane on the U bend pipe fitted to the sink and check the unit is not blocked with lint.

The door will not open...

Has the programme finished?

Your appliance has an interlocking door system which cannot be opened when a programme has been selected, the machine switched ‘ON’ and the indicator light is illuminated.

On completion of a programme the indicator light will take approximately 1-2minutes to go out before the door can be opened.

The door release is stuck...

Switch off the mains button, press gently on the door handle to unlock the latch, pull handle to open the door.

It’s Leaking...

Are the fill hoses tightened correctly? Perhaps the washers are not sealing properly?

Is the standpipe blocked?

Or is your household drain blocked?

If you cannot clear the blockage you will need to call a plumber.

Steam is coming from the dispenser drawer...

During hot washes the machine is designed to vent steam from the dispenser drawer during hot washes.

The clothes are not dry enough...

Did you use a short spin programme on a non-syntheticload?

Did the water pump out? Check your waste plumbing setup.

Was the wash load out of balance?

The programme takes a long time...

Some programmes do take a long time.

Other things which can extend programme times include:

Low water pressure

Low temperature of the incoming hot water

It makes a noise or vibrates during spin...

Your appliance will make some noise, especially during spin cycles. Small loads of heavy or bulky items (towels etc) can occasionally cause out of balance conditions, but the machine will usually sort itself out. If the noise is excessive you should check the following:

Has the transit bracket been removed?

Have you removed loose items such as

coins etc... from the pockets as these can rattle about inside the appliance drum and cause damage.

Have you adjusted the feet to stabilise the appliance?

The dispenser drawer will not close properly...

Is the drawer clogged with detergent?

Suds are coming from the dispenser drawer...

Have you used the correct amount of detergent suitable for automatic washing machines?

If you have used the wrong type, flush out your appliance by selecting a rinse programme.

Follow instructions on the detergent pack, taking into consideration load size, soiled loads and water hardness.

There is water in the fabric conditioner compartment...

Clean dispenser drawer and compartments.

If your Machine Does Not Spin...

Your machine has detected an unbalanced load and has finished the programme without completing the spin. Do not immediately call out a service engineer. Redistribute the washed clothes by hand and reselect the appropriate spin only programme.

NOTE: If washing only one item add another to help balance the load.


Creda Service Cover


We appreciate you choosing this quality appliance from Creda and are sure that it will give you many years of excellent service.

Now that you’ve chosen Creda, not only have you bought a first class appliance, you’ve also bought a commitment from us to look after your appliance. We believe our Creda Care Service is the best in the business and yet another good reason you’ll be glad you chose Creda.

Every Creda appliance has been designed and manufactured to the highest standards. However, in the event of any problem developing, our trained professional engineers are just a phone call away with one real objective - to satisfy you by providing an efficient, effective and courteous service, at a time convenient to you.

CREDA - your GUARANTEE . . .

The guarantee is subject to the provision(s) that the appliance:

a)Has been used solely in accordance with the instruction book.

b)Has been properly connected to a suitable electricity supply voltage as stated on the rating plate attached to the equipment.

c)Has not been subjected to misuse or accident or been modified or repaired by any person other than an authorised employee or agent of Creda.

d)Has been correctly installed.

e)Has been used solely for domestic purposes and is on domestic premises. Your guarantee is only applicable in the U.K. and the Republic of Ireland.

If you suspect a fault with your appliance, to avoid unnecessary inconvenience and expense please ensure that the checks detailed on ‘Something wrong with your appliance” on page 11 have been carried out before contacting the SERVICE NETWORK.

Should you require service our receptionist will require the following information:

Your post code, name and address, type of appliance, model number (found on the appliance rating plate or in the handbook). Guarantee/Contract/Insurance Policy Details. Date of Purchase, and where you purchased it from.


You can pay for any of our services offered either by Credit Card (Visa, MasterCard), Cheque and Debit Card. Or in installments by Direct Debit provided you include a Creda Care Plus scheme.




All appliances carry a FREE fully inclusive 12 months parts and labour guarantee.

If service under your Year 1 Guarantee is required please have available evidence of your date of purchase when the engineer calls.


Once an appliance is over 12 months old, and goes out of guarantee, Creda offer you a very simple choice of service levels:

CREDA CARE LEVEL 1: No advance fee payable, no registration necessary.

Should a repair be needed in years 2-10,(i.e. over 12 months old) your Creda Regional Service Centre will advise you of the fixed labour charge we will make. Although this charge will vary according to your location and the type of Creda appliance you own,it is fixed regardless of the time taken or the number of visits needed to complete the repair.

The cost of parts where required will be charged additional to the fixed labour charge, but again this cost will have a maximum level of which you will be advised by your Regional Service Centre. The repair itself is fully guaranteed for 12 months.

CREDA CARE LEVEL 2: Annual fee payable all inclusive cover provided.

You may prefer the peace of mind of an all-inclusivetype of cover: this is provided by our Creda Care Plus Scheme which, for an annual fee covers the cost of any parts or labour. This applies on appliances up to 10 years old. To join simply call

UK: 08709 088 088 or Republic of Ireland: 1850 302 200.

For your convenience this fee can be paid in installments by Direct Debit. Payments can also be made by Credit Card (Visa, MasterCard), Cheque and Debit Card.

CREDA CARE LEVEL 3: Creda Kitchen Cover

For an extra fee, you can also purchase Kitchen Cover for all your Creda appliances provided they are under 10 years old. To join simply call UK: 08709 088 088 orRepublic of Ireland: 1850 302 200 and register.


One number - 08709 066 066 connects you

automatically to your U.K. Regional Service Centre to arrange for your local engineers to call. Office opens

7 days a week, 364 days a year, Monday - Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 10am - 6pm.

For the Republic of Ireland call 1850 302 200, Monday - Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.

This is the largest appliance manufacturer service team in Europe. Trained specialists covering all our appliances (and directly employed by us).

If contacted before 10am, we try to offer a service call the same day where required or the next working day. (Monday to Friday). On request, your service call can be the first or last of the day with am or pm timings always available. We can also cater to meet your specific needs ie. avoiding school hours whenever we can.

A chargeable service is offered on the basis of payment on completion to our service engineer, who will issue

a receipt.

Creda Service Engineers drive recognisable vans, wear uniforms and carry identity cards.

Creda Service Engineers will only fit genuine Creda parts.


Information and advice regarding specific appliance features and pricing on any Creda appliance, before or after purchase. From anywhere in the U.K., telephone

08701 54 64 74 from 8.45am - 5.30pm, Monday - Friday.


The Spare Parts Mail Order Hotline enables you to order parts directly from the manufacturer over the phone. A wide range of parts and accessories are available for your Creda appliance.

Telephone: 08709 077 077 Fax: 08709 076 076 Republic of Ireland Parts Telephone: 01 842 6836 Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12 noon.

Ring quoting your appliance model number and we will help you get the right parts.National Warehouse comprehensively stocked over 33,000 parts lines.Parts stocked for all models.Parts carried for all appliances up to 10 years old, (15 on Creda Heating appliances). Optional

24 hour express courier service. (Additional charge).


We offer a range of accessories which enable our blind arthritic or disabled customers to use most of our appliances. Simply call 08709 077 077 and provide the model number details.

All the above are offered as an extra benefit and do not affect your statutory rights.


Key Contacts


UK: 08709 066 066

Republic of Ireland: 1850 302 200

Genuine Spares & Accessories

Mail Order Hotline

UK: 08709 077 077

Republic of Ireland: (01) 842 68 36

Extended Warranty

To join: UK 08709 088 088

Republic of Ireland: 1850 502 200

For more information on our exciting product range ring

Creda Answer Centre 08701 54 64 74

General Domestic Appliances Limited

Morley Way, Peterborough, PE2 9JB.


In line with our continuing policy of research and development, and in the interests of everyone, we reserve the right to amend model specifications and services without notice. Colour reproductions of products in this brochure are as accurate as printing will allow.

© Copyright General Domestic Appliances Limited 1998