Creda TPRIII050E, TPRIII150E, TPRIII075E, TPRIII100E, TPRIII125E Installation Instructions

INSTRUCTION MANUAL

Installation and Operating

Creda TPRIIIE Panel Heater

Models: TPRIII050E / TPRIII075E / TPRIII100E / TPRIII125E

TPRIII150E / TPRIII200E / TPRIII300E

These instructions should be read carefully and
retained for future use. Note also the information
presented on the appliance.

08/53455/0 ISSUE 1

IMPORTANT

THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR
FUTURE REFERENCE. Note also the information presented on the appliance

CAUTION: FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY AND/OR
DAMAGE AND MAY INVALIDATE YOUR GUARANTEE

IMPORTANT SAFETY ADVICE

When using electrical heaters, basic precautions should always be followed to reduce the risk

of re, electrical shock, and injury to persons, including the following:

IMPORTANT – The wall bracket supplied with the heater must be used.
IMPORTANT – All packaging should be disposed of in an appropriate manner.

OVERHEATING WARNING
WARNING - In order to avoid overheating, do not cover or obstruct the heater. Do not place material

or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains

or furniture, as this could cause overheating and a re risk. NEVER cover or obstruct in any way the

heat outlet slots at the top of the heater or the air inlet slots in the base of the heater.

WARNING - THE SURFACES ON THIS HEATER CAN BE HOT. The heater carries a warning ‘DO

NOT COVER’ to alert the user to the risk of re that exists if the heater is accidentally covered.

CAUTION - Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.

For your safety this heater is tted with a thermal cut-out. In the event that the product

overheats for some reason, the cut-out prevents excessive temperatures on the product by
cutting the power to the heater. Once the heater has cooled down, it will reset automatically,

it will continue to cycle on and o automatically until the reason for overheating is removed.
The display screen may ash red to indicate the product has overheated. To reset the display,

remove the obstruction and hold Enter for 10 seconds.

SUITABLE APPLICATIONS
WARNING - This heater is suitable for normal domestic household purposes and should not

be used in any other type of environment. This product should only be used in the country
where it was purchased from by a recognised commercial retailer. Do not use outdoors.

Do not install if the product is damaged.

SERVICING AND REPAIRS
WARNING - Servicing and product repairs should only be undertaken by the manufacturers

approved service agent or a similarly trained or qualied person, using only exact manufacturer

approved spare parts.
PLEASE NOTE: Household dust, lit cigarettes, candles and oil burners, combined with the

convection eect of electric heaters can cause signicant soot deposits to build up on the

surface directly above and to the sides of the heater. This is not a fault of the heater. Extensive
burning of candles or smoking in the operating environment of this product can produce heavy
discolouration within a few months of use.

OPERATING WARNINGS
IMPORTANT: Remember to observe all safety warnings and precautions when operating the

heater on the automatic or timer modes, either attended or unattended since a re risk exists

when the heater is accidentally covered or displaced.
CAUTION: Do not use if the heater’s mains power lead is damaged. If the supply cord is
damaged it must be replaced by the installer or an approved Dimplex service partner.

2

ELECTRICAL INSTALLATION

WARNING - The electrical installation of this heater must be carried out by a suitably qualied

or trained electrician, and be in strict accordance with the current wiring Regulations BS

7671. The supply must be connected via a switched fused spur with a fuse rated suitably

for the appliances ex. Failure to follow these instructions will mean that the manufacturer’s

instructions have not been adhered to. THERE ARE NO EXCEPTIONS.

WARNING - Minimum clearances and IP zone requirements must be adhered to in accordance

with the current wiring regulations. The wires in this mains lead are coloured in accordance with

the following code:

GREEN AND YELLOW: EARTH
BLUE: NEUTRAL
BROWN: LIVE

• This heater must be earthed

• Not suitable for connection via a plug top

• Do not locate the heater immediately below a xed electrical point i.e. socket outlet.

The heater is tted with a length of exible cable type H05VV-F size 3 x 1.0mm² for 500W to 2kW and
3 x 1.5mm² on 3.0kW models for connection to the xed wiring of the premises through a suitable
connection box positioned adjacent to the heater. A means for disconnection must be incorporated
in the xed wiring of the premises in accordance with the current wiring regulations. The supply

circuit to the heater must incorporate a double pole isolating switch having a contact separation of

at least 3mm. Products that are supplied without a plug are for installation into the xed wiring of the

property, via a suitable double pole switched fused spur with a fuse rated suitably for the appliances

ex. Typical fuse ratings for 230V equipment - Up to 700W = 3A, over 700W = 13A.

In installation the supply cord may be cut to the appropriate length for the electrical connection
point. Excess cable should not be inserted and stored behind the heater.

WARNING: This heater must not be connected to the electricity supply via an external switching

device (such as a timer) or a circuit that is regularly switched on and o by the utility supplier.
Failure to follow this warning could result in the heater’s thermal cut-o being inadvertently
reset and could create a re hazard. Cables/exes that are supplied pre-tted to the product

must NOT be extended.

CHILD SAFETY
WARNING - This appliance is not intended for use by persons (including children) with reduced

physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of appliance by a person responsible for their safety.

This appliance can be used by children from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by children without supervision.

Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/o the appliance provided

that it has been placed or installed in its intended normal operating position and they have been
given supervision or instruction concerning use of the appliance in a safe way and understand

the hazards involved. Children aged from 3 years and less than 8 years shall not regulate

and clean the appliance or perform user maintenance. This product contains a replaceable
battery. WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN.

WARNING - Packaging should be disposed o responsibly as the EPS used could be a

potential choking harzard for children.

3

Energy Related Product Directive

This product complies with Lot20 of the Energy Eciency Directive (2015/1188).

Type of heat output/ room temperature control

With electronic room temperature control Yes

Electronic room temperature control plus week timer Yes

With open window detection Yes

With adaptive start control Yes

Technical Details

Model Identier(s):

Nominal heat
output

Height (mm)

Width (mm)

Depth (mm)

Minimum heat
output (indicative)

Maximum continuous
heat output

TPRIII

050E

Pnom 0.5 kW 0.75 kW 1 kW 1.25 kW 1.5 kW 2 kW 3 kW

430 430 430 430 430 430 430

450 620 620 690 690 860 860

108 108 108 108 108 108 143

Pmin N.A. N.A. N.A. N.A. N.A. N.A. N.A.

Pmax,c 0.5 0.75 1 1.25 1.5 2 3

TPRIII

075E

TPRIII

100E

TPRIII

125E

TPRIII

150E

TPRIII

200E

TPRIII

300E

Auxiliary electricity Consumption

At nominal heat output elmax 0.00 0.00 0.00 0.00 0.00 0.00 0.00

At minimum heat output elmin 0.00 0.00 0.00 0.00 0.00 0.00 0.00

In standby mode elSB <0.0005 <0.0005 <0.0005 <0.0005 <0.0005 <0.0005 <0.0005

With open window detection Yes

With adaptive start control Yes

4

All Models

Digitally controlled, Electronic Thermostat

accurate to (±0.2oC)

Controls

Controller UI

Controller Functions

Construction

Element Compact, nned, mineral lled sheathed element

Timer modes:

7 Day Programmable User Timer

Continuous heat modes:

Manual, Frost Protect, O, Setback Mode

•Icon-based display with white backlight

•Capacitive buttons with audio feedback

•User replaceable battery (Coin-Type)

•Open window detection, Adaptive-start,

•Advance time period

•Adjustable max SP range (7-32°C)

•Bluetooth for software updates

•Child Lock

•Durable epoxy-polyester powder coated steel casing with slotted forward facing grille

•Advanced controls with cap-sense technology for total exibility of heating

Battery

Installation 1 H-frame wall bracket for easy xing

Safety

IP Rating IP24

Battery

Supply

Colour / Finish

3.3V coin cell battery, type CR2032, T85°C, to backup real time clock.
Battery life >5 years.

•

Thermal cut-out. Auto reset type

•Overheat detection

3.3V coin cell battery to backup real time clock. Battery life >5 years.

1.3 metres tted, 3 core for fused spur installation, 1/N/PE ~230-240 V, 50Hz

Class I, with earth wire

Metal Chassis, Air Outlet Grille & Control

Moulding - Trac White (RAL 9016)

5

Fig. 2

General Information

Please read the instructions closely before rst using the product. There is also a quick-start guide

on the page 8 if you need a reminder of how to use the basic functions in the future.
The heater is designed for wall mounting using the wall bracket supplied. It should only be operated
when in the upright position as shown - see Fig.3 and Fig.4. All models are splash proof to IP24.
Before connecting the heater check that the supply voltage is the same as that stated on the heater.

Wall Mounting Instructions

IMPORTANT - The wall bracket

supplied with the heater must
be used and the heater must
be installed in the correct

orientation. The xings should

be used to secure the bracket to
the particular wall on which the
heater will be installed. The heater
should be positioned observing
the minimum clearances stated
around the heater - see Fig. 1, Fig.
3 and Fig. 4.

‘B’

Minimum
mounting

clearance

MODEL A B C D E

TPRIII050E 128mm 263mm 450mm 430mm 108mm

TPRIII075E 298mm 263mm 620mm 430mm 108mm

TPRIII100E 298mm 263mm 620mm 430mm 108mm

TPRIII125E 368mm 263mm 690mm 430mm 108mm

TPRIII150E 368mm 263mm 690mm 430mm 108mm

TPRIII200E 538mm 263mm 860mm 430mm 108mm

TPRIII300E 538mm 263mm 860mm 430mm 143mm

Fig. 1

‘A’

6

138

287

Minimum mounting clearance

WARNING:

The wall bracket should be
handled with care as it may
have sharp edges that may
cause cuts and lacerations.

To mount the heater to the wall:

1. Remove wall mounting bracket from the back of the heater by depressing the spring latch

at the side of each bracket - see Fig.2.

2. Fix the wall bracket securely to the wall through the four screw holes. Ensure only screw
ttings provided are used for the particular wall type.

3. Present the heater to the wall bracket and engage bottom slots in the back with bracket hooks.

4. Press heater into locked position and ensure the clips on the top are engaged.

WARNING:

This product is heavy and care
should be taken in installation

Minimum mounting clearance

150

mm (min)

‘D’

150

‘C’

mm (min)

Fig. 3 Fig. 4

Shelf / Obstruction

150mm (min)

150mm

(min)

Minimum front

clearance

300mm

150mm

(min)

‘E’

*Please note correct product

orientation is with controller

facing top right side only

7

Quick Start Guide

How does the heater control work?

The control allows you to choose when you want heat and at what temperature. When using
a timer mode (see below) will display on the home screen to tell you when the heater is
maintaining the temperature displayed. The current time will be displayed when the heater is
outside of a timed heating period.

When Manual, Schedule or Frost modes are being used the heater will always maintain
the temperature shown on the home screen.

Set the Time

To set the date and time on the heater, press Menu, then press Up three times to highlight the

Date & time Icon, press Enter. Use the Down and Up to increase/decrease the hour, press

Enter to conrm. Repeat this process to set the minutes, Day, Month and Year. Press Enter to
conrm and return to home screen.

Set the Temperature

The temperature shown on the display is the target room temperature known as Setpoint.
This is the temperature that the heater will maintain during the heating periods. If the room
temperature is above this temperature then the heater will not operate. The heater leaves

the factory with this temperature set at 21oC which represents a typical comfortable room
temperature. If you require a dierent room temperature then press either Down or Up until the

display shows the temperature you require

Your heater comes pre-programmed with four heating periods. These periods set the time

and temperature at which the heater operates in Comfort ON mode. These four periods are:

• P1: 07:00 – 09:00 21oC

• P2: 10:00 – 12:00 7oC

• P3: 13:00 – 15:00 7oC

• P4: 17:00 – 21:00 21oC

Child Lock

If you need to lock the controls so that the settings cannot be changed then activate the Child
Lock. To lock the controls press and hold both the Back button and Enter button together for
3 seconds. The Lock icon will appear on the screen. To unlock repeat the action by pressing
both the Back button and Enter for three seconds.

8

The controls are located on the top of the heater. The heater is tted with an adjustable electronic

controller consisting of a display screen and six touch sensitive buttons.

8 976321 4 5

Indicator “ON”

1

Display Screen

2

Days of the Week

3

Indicator “OFF”

4

Back Button

5

Menu Button

6

Advance Button

7

Up & Down

8

Enter

9

Adaptive Start

Open Window

Lock

Sound

Connectivity

Schedule

Manual Mode

Frost Protect

Set Time & Date

Advance

The heater is tted with an adjustable thermostat enabling the room temperature to be

o

controlled. The minimum room temperature is 7

C. The maximum temperature is set to 26oC

by default, however, this can be increased to 32oC if required. A temperature of 21oC would be

comfortable for most people.

Note: Your heater may produce some noise during operation. This noise is caused by the
expansion and contraction of the element as it changes temperature, and is normal for this
type of product. Whilst the noise produced is usually very quiet, certain environmental factors

can make it more noticeable, such as hard ooring or minimal furnishings.

Note: Should the heater fail to operate, this may be due to the room temperature being higher
than the thermostat setting.

9

Control Functions

The heater controls can be easily adjusted by using the six buttons on the user interface.

1. The Display Screen shows the options available at each stage of adjustment

2. Menu - displays the main options list

Schedule: Set the program times and temperatures
Manual Mode: Toggle between Manual / Standby
Frost Protect: Set the frost protect temperature

Set Time & Date: Set the Date and Time

3. Back returns to the previous programming stage

4. The UP and DOWN buttons are used to navigate through the menus and alter setting

values. The UP and DOWN buttons are also used to adjust the required room temperature
on the main screen.

5. Enter is used within the menu options to conrm settings. On the main screen pressing

Enter will display the Device Name as a 4 digit PIN. The timed periods during which the

heater is providing heat are dened as Comfort On (this is displayed in the middle of the

screen). Outside of heating periods the heater will not deliver heat and these periods are
called Comfort O. While constant heat modes are active, the mode of operation is displayed
at the bottom of the screen e.g. Manual

6. The Advance button overrides the heating settings and changes the operational state of the

heater. When a timer has been selected, the Advance function allows you to begin the next
period early. If the heater is in a Comfort O period and you want heat - press the Advance
button. If the heater is in Comfort On and you don’t want heat, press the Advance button
and it will go o until the beginning of the next Comfort On Period.

If the heater is in a constant mode of operation, Advance can be used to switch the heater on

and o.

10

Main Screen

After 30 seconds the heater will default back to the Main Screen. Here the chosen temperature is

displayed along with the mode of operation. Any use of the Advance function will be displayed
here.

When left inactive for a long period of time this display will “sleep” and the text will disappear.
Press any button for its return.

NOTE:

Pressing Enter will show the Device
Name as a 4 digit PIN

NOTE:

The display screen will return to the
main screen after a period of 30
seconds inactivity

11

Setting the Date and Time

The heater incorporates a real time clock with calendar function. The clock has a battery
backup that will keep the clock running in the event of a mains power outage.

To adjust the date and time follow the steps below

• Press the Menu button

• Press Up button 3 times

• Press Enter when the Date & time Icon is highlighted

• Press Enter to set Time

• Press Down / Up to set the Hour, then press Enter to conrm

• Press Down / Up to set the Minutes, then press Enter to conrm

• Press Down / Up to set the Day, then press Enter to conrm

• Press Down / Up to set the Month, then press Enter to conrm

• Press Down / Up to set the Year, then press Enter to conrm

12

Mode of Operation

User Timer

Provides greatest exibility to the user. Four time slots are available throughout the day and these

can be customised for each day of the week. See ‘Setting a Timer’ on page 14 for instructions

on adjusting these from the factory default time periods & temperatures.

The heater can also maintain a constant room temperature using the following modes:

Manual Mode - Heats the room to a comfortable temperature of 21oC.

Frost Protect - Maintains a room temperature of 7oC. This mode should be used to provide

protection against frost as indicated by the Frost icon.

Standby - Select Standby to switch o the heating element. Heat will not be provided.
To activate standby:

• Press Menu button

• Press Up highlight the hand icon .

• Press Enter

• Toggle to O

NOTE:

In all modes Down and Up can be used to
adjust the required room temperature. In
timer mode, this change is temporary and the
heater will set the room temperature based

on the saved heating proles.

NOTE:

It is recommended that the timer mode
is used as doing so can reduce the
running cost. Operating the appliance in
the permanent heating modes may result
in increased running costs.

13

Selecting a Timer Mode

User Timer - To activate User timer mode:

• Press Menu Button

• When the

• With highlighted press the Enter Button to activate User Timer, the backlight will ash

and the screen will return to the home screen.

Schedule Icon is highlighted Press Enter

Setting a Timer

User Timer - To re-programme the factory default Timer Modes:

• Press Menu Button

• When the Schedule Icon is highlighted Press Enter

• Press Up twice then press Enter

*Days of the week are now displayed at the top of the screen*

Day 1 = Monday
Day 2 = Tuesday
Day 3 = Wednesday
Day 4 = Thursday
Day 5 = Friday
Day 6 = Saturday
Day 7 = Sunday

• Press Enter to Modify Day 1 or Press Up to navigate to the desired day and

Press Enter to Select

14

1. P1 will be displayed on screen

2. Press Enter to select P1, to navigate to P2, P3 or P4 press Up and press Enter to select

3. will be highlighted, press Enter to set the on Time

4. Press Down or Up to adjust the on Hour time, press Enter to Conrm

5. Press Down or Up to adjust the on Minute time, press Enter to Conrm

6. Press Down or Up to adjust the Temperature setting, press Enter to Conrm

7. Press Down or Up to adjust the o Hour time, press Enter to Conrm

8. Press Down or Up to adjust the o Minute time, press Enter to Conrm

Press Enter to modify Programme P2, follow steps 1-8, Press Up to skip to P3
Press Enter to modify Programme P3, follow steps 1-8, Press Up to Skip to P4
Press Enter to modify Programme P4, follow steps 1-8

15

Once P1-P4 heating programmes have been set, COPY will ash on the screen. To copy
newly programmed P1-P4 heating programmes to other days press the Enter button.

COPY will be displayed on screen and the next day in sequence will ash at the top of the

screen, To copy to the next day in the sequence, press Up button, to deselect the next day
in sequence press Enter button.

The days of the week that are selected will be displayed at the top of the screen. The days
that have been deselected will not be visible (see Diagrams).

Press Enter to conrm, backlight will ash and return to the User Timer screen. With
highlighted press the Enter Button to activate User Timer, the backlight will ash and the
screen will return to the home screen.

Setting Modes

Manual Mode - To choose a constant heat mode. This mode ignores the User Timer and

maintains the displayed temperature.

• Press Menu Button

• Press Up to highlight the Hand icon

• Press Enter Button

• Ensure is highlighted

• Press Enter Button

• Use Down and Up to adjust to the desired temperature

• Press Enter to Conrm

Frost protect - Frost protect mode maintains a room temperature of 7oC throughout a 24
hour period. This mode should be used to provide protection against frost as indicated by the
Frost icon.

• Press the Menu button

• Press Up twice to highlight the snowake icon

• Press Enter to access the

• Press Down or Up to adjust the

• Press Enter to conrm

Frost protect menu

Frost protect temperature setting

16

Standby - Select standby to switch o the heating element. Heat will not be provided.

To activate standby:

• Press Menu button

• Press Up to highlight the Hand icon

• Toggle to O

• Press Enter to conrm

The screen will appear blank

Advance

Sometimes you may be at home when you had not planned to be or need to leave when you
had planned to have heating on. You can change the way you use your heating temporarily;
this temporary change is achieved using the Advance function.

When a timer has been selected, the Advance function allows you to begin the next period
early. If the heater is in a Comfort O period and you want heat - press the Advance button.
The Advance icon
you don’t want heat, press the Advance button and it will go o until the beginning of the
next Comfort On Period.

will be displayed on the screen. If the heater is in the Comfort On and

17

Options

DST Rule - Select your daylight saving setting. The heater clock will automatically adjust for

daylight saving time. If no adjustment is required then select o.

• Press the Menu button

• Press Up button 3 times

• Press Enter when the Date & time Icon is highlighted

• Press Down or Up to Enter DST screen

• Press Enter to adjust DST

• Press Down or Up to toggle DST on/o

• Press Enter to conrm

Sound - Audio feedback can be enabled or disabled.

• Press the Menu, Back and Enter buttons and hold for 10 seconds

• Press Up button 2 times

• Press Enter when the Sound Icon is highlighted

• Press Down or Up to toggle audio feedback on/o

• Press Enter to conrm

18

Comms - Choose to enable or disable Bluetooth pairing function. Bluetooth is disabled by
default.

Bluetooth

• Press the Menu, Back and Enter buttons and hold for 10 seconds

• The Setpoint menu will be displayed.

• Press Up 3 times to highlight the Comms icon

• Press Enter to enter the Comms menu

• Press Enter to access the Bluetooth (BT) menu

• Press Down or Up to toggle Bluetooth on/o

• For Bluetooth on, highlight and press Enter button

• Home screen will now display coms icon.

When pairing with a mobile device the 6 digit pairing code will display on the screen automatically.

Initially the rst three digits (example: -000) will be displayed. Use the up/down arrow keys to
display the next three (example: 000-).

• Conrmation screen will show Bluetooth pairing code, Comms symbol will ash while

“advertising” Bluetooth. Enter this code to mobile device.

• Press Enter to conrm

Child Lock

To Lock the controls press Back and Enter together for 3 seconds. The Lock icon will
appear on the screen. To unlock the control, repeat the action of Back and Enter together

for 3 seconds.

NOTE:

The controls cannot be adjusted
when Child Lock is active.

19

User Information

Temp units - Choose whether your unit displays degrees Celsius or degrees Fahrenheit

Setpoint - The heater comes from the factory with a temperature setting range of 7

o

The maximum temperature setting can be increased to 32

C using the Setpoint Function.

• Press the Menu, Back and Enter buttons and hold for 10 seconds

• The Set Point menu will be displayed.

• Press Enter to view the SP menu

• Press Down or Up to toggle between oC and oF

• Press Enter button to Conrm

• Press Down or Up to adjust the set point temperature

• Press Enter button to Conrm

o

C - 26oC.

20

Adaptive Start - to achieve the desired temperature at the onset of the timed ON period the
appliance anticipates when it needs to start heating prior to the onset of the timed period. E.g.
room is 16oC, with 21oC at 7am set on the timer. With Adaptive Start on the control will start

to heat the room before 7am, reaching 21
will start to heat the room at 7am and will reach 21

o

C at this time. With Adaptive Start o the heater

o

C after this time.

• Press the Menu and Advance buttons and hold for 5 seconds

• The Advance menu is displayed

• Press Up twice to highlight the

icon

• Press Enter to access the Adaptive Start menu

• Press Down or Up to toggle Adaptive Start on/o

• Press Enter to conrm. Icon displayed on screen.

Open Window - The heater comes with a feature that will detect if a window is open
and heat is being lost, so the heater will enter a reduced-power mode instead of using

unnecessary energy. Open Window detection is activated by default. To activate/deactivate
this feature:

• Press the Menu and Advance buttons and hold for 5 seconds

• The Advance menu is displayed

• Press Up three times to highlight the window icon

• Press Enter to access the menu

• Press Down or Up to toggle Open Window on/o

• Press Enter to conrm

21

If Open Window detection is activated an Error Message will be displayed if the Heater

detects an open Window “Err 2” will be displayed and the backlight & icon will ash.

Hold the Enter button for 10 seconds to cancel the error message

NOTE:

In environments where the product may read sudden decreases in temperature, this feature
may activate in error. This can occur in drafty or poorly insulated environments as well as if the
heater is undersized for the room. This feature should be disabled using the instructions above
if activating for reasons other than the intended purpose. If you think that your environment
is not as described here and this feature is activating, please contact our customer care team
with the details on the rear page of this document.

Factory reset - Returns all settings to factory pre-sets.

• Press & hold Enter button for 5 seconds

• Press Down or Up to view Factory reset screen

• Press Enter to see factory reset options

• Press Down or Up to toggle between Y and N for reset.

• Press Enter to conrm

Factory reset sequence will now take place.

To reset the time/date see “Setting the Time and Date” on page 12.

22

Service/User Info – Service info is displayed: UI rev, product ID

• Press & hold Enter button for 5 seconds

• Press Enter to view Info screen

• Press Enter to view UI revision number

• Press Back to return to UI screen

• Press Up to move to product ID screen

• Press Enter to view Product ID number

Product ID is a 12 digit code, spread across 3 screens

• Press Down or Up to scroll through the ID number

• Press Enter to return to product ID screen

Press Back 3 times to return to the home screen.

Error Messages

Error message 2 will be displayed when the product

detects an open window in the room.

This error can be cleared by holding the Enter button
for 10 seconds. Refer to the Open Window Detection

Function on page 22 for further details.

Error message 3 will be displayed on screen if the

product has overheated.

This error can be cleared by removing the
obstruction from the heater then holding the
Enter button for 10 seconds.

23

Battery Replacement

IMPORTANT: Before replacing the battery ensure the heater is isolated from the electricity
supply. NOTE - Battery should be disposed of in an appropriate manner

This product is tted with a replaceable battery in the controls. To replace the battery, follow

the steps below, shown in Fig. 5:

1. Unhinge the heater from the wall using the clips shown in Fig. 2 and locate the battery module

2. Slide the catch and pull module from the controls.

3.

Remove the coin cell battery and replace with a new 3.3V type CR2032, T85°C coin cell battery.

4. Slide module back in place, ensuring clip is engaged.

Fig. 5

2

1

3

4

24

5

Battery positive side up

Important

During the initial operation, some odour may be noticed due to the newness of materials used in
manufacture. This is normal and will disappear after a short period of use. It is however advisable
to keep the room well ventilated.

Cleaning

WARNING - ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE
CLEANING THE HEATER.

Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool.
The outside can be cleaned by wiping it over with a soft damp cloth and then dried. Do not use

abrasive cleaning powders or furniture polish, as this can damage the surface nish. To release

the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets
(See Fig. 2) and hinge forward.

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Important

For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with a Local Authority or retailer for recycling advice in your
country. Batteries should be disposed of or recycled in accordance with WEEE Directive

2012/19/EU. Packaging should be recycled where possible.

What does a Creda Guarantee cover?

Creda products deliver reliable service for normal, household use in domestic settings. All Creda
products are individually tested before leaving the factory.

If you are a consumer and you experience a problem with your Creda product, which is found to be
defective due to faulty materials or workmanship within the Guarantee Period, this Creda Guarantee
will cover repair or - at the discretion of Creda – replacement with a functionally equivalent Creda
product.

The Creda Guarantee Period is two calendar years from the date of purchase of your Creda product,
or the date of delivery of the product, if later. The Creda Guarantee is conditional upon you providing
the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.

If you do experience a problem with your Creda product please call the Helpline on 0344 879 3588
or visit http://www.credaheating.co.uk/contact and complete the online form. For ROI please email
[e-mail] or call [phone]. We will need details of your Creda product,
its serial number and a description of the fault which has occurred. You can nd the model number

and serial number for your Creda product on the heaters side. Once we receive your information
and proof of purchase we will contact you to make the necessary arrangements.

If your Creda product is not covered by this Creda Guarantee there may be a charge to repair your
product. However, we will contact you for agreement to any charges before any chargeable service
is carried out.

What is not covered by a Creda Guarantee?

The Creda Guarantee does not cover any of the following:

• Any fault or damage to your Creda product due to faulty materials or workmanship occurring

outside the two-year Guarantee Period.

• Any fault or damage occurring to any pre-owned Creda product or to any other equipment or

property.

• Accidental damage to your Creda product or damage to your Creda product from external sources

(for example, transit, weather, electrical outages or power surges).

• Fault or damage to your Creda product which is:

• Not due to faulty materials or workmanship or which is due to circumstances outside Creda’s

control.

• Caused by use of your Creda product for anything other than normal domestic household

purposes in the country where it was purchased.

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• Caused by any misuse, abuse or negligent use of the Creda product, including but not limited to

any failure to use it in accordance with the Operating Instructions supplied with the product.

• Caused by any failure to assemble, install clean and maintain your Creda product in accordance

with the Operating Instructions supplied with the product unless this was carried out by Creda or
its authorised dealers.

• Caused by repairs or alterations to your Creda product not carried out by Creda service personnel

or its authorised dealer(s).

• Caused by use of any consumables or spare parts for your Creda product which are not Creda

-specied.

Terms and Conditions

• The Creda Guarantee is valid for Creda from the date of purchase of your Creda product from

a recognised retailer in the country of purchase and use, or the date of delivery of the product if
later, always provided the original receipt has been retained and is produced as proof of purchase.

• You must provide to Creda or its authorised agents on request the original receipt as proof of purchase

and - if required by Creda - proof of delivery. If you are unable to provide this documentation, you
will be required to pay for any repair work required.

• Any repair work under the Creda Guarantee will be carried out by Creda or its authorised dealer(s)

and any parts that are replaced will become the property of Creda. Any repairs performed under
the Creda Guarantee will not extend the Guarantee Period.

• Any replacement of your Creda product by Creda during the Guarantee Period will start the two-

year Guarantee Period afresh from the date of delivery of the replacement Creda product to you.

• The Creda Guarantee does not entitle you to recovery of any indirect or consequential loss or

damage including but not limited to loss or damage to any other property.

• The Creda Guarantee is in addition to your statutory rights as a consumer and your statutory rights
are not aected by this Creda Guarantee.

Contact Creda

If you have any questions about what the Creda Guarantee covers and does not cover or how to
claim under the Creda Guarantee, please contact us using the information on the back page.

Contact details

GDC Group Ltd.

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

27

Customer Service Helpline: 0344 879 3588

[e-mail]

www.credaheating.co.uk

GDC Group Ltd.

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

© GDC Group Ltd. trading as Glen Dimplex Heating and Ventilation “GDHV”. All rights reserved. Material contained in this publication

may not be reproduced in whole or in part, without prior permission in writing of Creda Heating. A division of GDC Group Ltd.

This product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility
(EMC) EN55014, EN61000-3-2 and EN61000-3-3. These cover the essential requirements of EEC Directives 2014/35/EU and 2014/30/EU