How it Works
Crane Merchandising Systems
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DN3800-E6
User Manual
129 pgs1.45 Mb0

Crane Merchandising Systems BevMax MEDIA, DN5800-E6, DN3800-E6, DN5800-6 User Manual

Tier 3
English 80390486
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Table of Contents
GENERAL INFORMATION .................................................................................. 3
Product Identification ........................................................................................................... 3
INSTALLATION & SETUP ............................................................................ 3 - 10
Unpacking the Vender ................................................................................................... 3 - 4
Power Supply & Grounding Requirements .................................................................... 4 - 5
Installation & Setup Instructions .................................................................................... 5 - 6
Placing the Vender on Location ...................................................................................... 6 -7
Acceptable Ambient Operating Temperature Range .......................................................... 7
Installing Labels & Product ID Cards ................................................................................... 7
Coin Changers and Other Accessories ......................................................................... 7 - 8
Set Temperature Control ..................................................................................................... 8
Loading the Vender ............................................................................................................. 8
Vending Machine Controllers ........................................................................................ 8 - 9
Touch Screen Display/Keypad ............................................................................................ 9
Double Gate Assembly ........................................................................................................ 9
Refrigeration Deck Clamp Assembly ................................................................................... 9
Belt Tensioning Adjustment Components ................................................................... 9 – 10
The Pill ............................................................................................................................... 10
Pill Lighting ........................................................................................................................ 10
PROGRAMMING ........................................................................................ 10 - 97
General .............................................................................................................................. 10
Move Thru the Menu Icons ................................................................................................ 10
Display of Products & Nutritional Information ............................................................ 10 - 11
Normal Operation Messages ............................................................................................. 11
Initial Programming ............................................................................................................ 11
Quick Reference Menu Items .................................................................................... 12 - 13
Data Recall ................................................................................................................14 – 21
Diagnostics ................................................................................................................21 – 32
Test ............................................................................................................................33 – 37
Price ...........................................................................................................................37 – 38
Product Configuration ................................................................................................38 – 44
Special Vend Modes ..................................................................................................45 – 54
Monetary ....................................................................................................................54 – 58
System Settings .........................................................................................................59 – 70
Security Codes .......................................................................................................... 71 - 77
Timed Events ............................................................................................................. 77 - 84
Telemetry ................................................................................................................... 84 - 92
Machine Configuration ............................................................................................... 93 - 97
CONTROL BOARD .................................................................................. 98 - 100
LED Driver Controller Connections ................................................................................... 98
I/O Controller Connections ................................................................................................ 99
Atlas Controller Connections ........................................................................................... 100
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TROUBLESHOOTING ........................................................................... 101 – 120
–
XY Issues ............................................................................................................... 101 - 103
XY Not Working Flow Chart ............................................................................................. 104
Picker Motor Failure Flow Chart ...................................................................................... 105
X Motor Failure Flow Chart .............................................................................................. 106
Y Motor Failure Flow Chart .............................................................................................. 107
XY Slams to Top/Right or Left Flow Chart ...................................................................... 108
Picker Cup Not Working Flow Chart ................................................................................ 109
Picker Cup at Wrong Location Y Axis Flow Chart ........................................................... 110
Picker Cup at Wrong Location X Axis Flow Chart ........................................................... 111
Delivery Port Door Flow Chart ......................................................................................... 112
Coin Acceptance.............................................................................................................. 113
Bill Acceptors ................................................................................................................... 113
I/O Control Board ............................................................................................................. 113
All Coins Rejected Flow Chart ......................................................................................... 114
All Bills Rejected Flow Chart ........................................................................................... 115
Incorrect Change Dispensed Flow Chart ........................................................................ 116
Selection Will Not Vend Flow Chart ................................................................................. 117
Ice / Frost on Evaporator Flow Chart............................................................................... 118
Condensate on Outside of Product Door Flow Chart ...................................................... 118
Compressor Will Not Stop Flow Chart ............................................................................. 118
Compressor Will Not Start Flow Chart ............................................................................ 119
Machine Not Cooling Flow Chart ..................................................................................... 120
MAJOR COMPONENT DESCRIPTION ........................................................... 121
AC Distribution Box ......................................................................................................... 121
Service door Switches ..................................................................................................... 121
GENERAL MAINTENANCE .................................................................... 121 - 123
Power ............................................................................................................................... 121
Cleaning ................................................................................................................. 122 - 123
ELECTRICAL DIAGRAMS & SCHEMATICS ........................................ 124 – 127
Block Diagram Domestic ................................................................................................. 124
Block Diagram Export ...................................................................................................... 125
Compressor Parts Diagram - Domestic ........................................................................... 126
Compressor Parts Diagram - Export ............................................................................... 127
SHIPPING BRACKET REMOVAL ................................................................... 128
High Voltage Warning / Electrical Warning Danger electricity, electric shock.
Hazard Warning: Beware of moving machinery Entanglement hazard. Keep hands, loose clothing, and long hair away from moving parts.
A Gener ic Warning.
CAUTION: This machine is designed for indoor usage only. Any other usage will void the Manufacturer’s Warranty.
CAUTION: The electronic system components in this machine utilize static sensitive components. Precautions for handling sensitive devices should be observed when handling these items.
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VENDER SAFETY PRECAUTIONS
Please read this manual in its entirety. This service information is intended for use by a qualified service technician who is familiar with proper and safe procedures to be followed when repairing, replacing or adjusting any Crane Merchandising Systems vender components. All repairs should be performed by a qualified service technician who is equipped with the proper tools and replacement components, using genuine Crane Merchandising Systems factory parts. The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction. Children must be supervised not to play with the appliance.
REPAIRS AND/OR SERVICING ATTEMPTED BY UNQUALIFIED PERSONS CAN RESULT IN HAZARDS DEVELOPING DUE TO IMPROPER ASSEMBLY OR ADJUSTMENTS WHILE PERFORMING SUCH REPAIRS. PERSONS NOT HAVING A PROPER BACKGROUND MAY SUBJECT THEMSELVES TO THE RISK OF INJURY OR ELECTRICAL SHOCK WHICH CAN BE SERIOUS OR EVEN FATAL.
edge of the product refrigerated area visible through the glass door.
CE Mark & IIA Declaration:
An updated CE Mark or IIA Declaration document can be provided upon request: If needed please contact Technical Support Manager in Williston, SC. Phone: 1- 803-266-5001 or email bstaubs@cranems.com .
PHYSICAL CHARACTERISTICS
DN5800-6
DN5800-E6
HEIGHT
WIDTH DEPTH
CABINET
DEPTH
WITH
SERVICE
DOOR
SHIPPING
WEIGHT
Noise
Level
Glass Door width = 37.5” (952.5 mm) 5800’s. Glass Door width = 28.1” (713.74 mm) 3800’s. Glass Door height = 68” (1727.2 mm) both.
73” (1854.2 mm) 73” (1854.2 mm)
47” (1193.8 mm) 40” (1016 mm)
32.05”
(814.07 mm)
33.5”
(850.9 mm)
710 lbs.
(322.05kg)
Operates at < 70db.
DN3800-6
DN3800-E6
32.05”
(814.07 mm)
33.5”
(850.9 mm)
648 lbs.
(293.93kg)
PRODUCT IDENTIFICATION
First production of BevMax 6 5800-6/3800-6 Domestic and BevMax 6 5800-E6/3800-E6 Export Venders was March/April 2013. The production date of Crane Merchandising Systems products is determined by the date code incorporated in the serial number. The vender serial number takes the form xxxx-yyyy zz. The first 4 digits (xxxx) identify the specific vender. The next 4 digits (yyyy) identify the manufacturing run that the vender was built in. The last two alpha characters (zz) identify the quarter and the year the vender was built. The first alpha character identifies the quarter as follows:
The second alpha character identifies the year:
H = 2009 L = 2013 I = 2010 M = 2014 J = 2011 N = 2015 K = 2012 O = 2016
The Serial Number decals are located on the top left corner of the back of the vender and on the left front
A= 1 B= 2 C= 3 D= 4
st
Quarter
nd
Quarter
rd
Quarter
th
Quarter
RECEIVING INSPECTION
DO NOT STORE THE VENDER OUTSIDE.
Upon receipt, inspect the vender for any shipping damage. Note any damage on the bill of lading and report any damage to the delivering carrier and follow their instructions. Although the terms of sale are FOB shipping point, which requires the consignee to originate shipping damage claims, Crane Merchandising Systems will gladly help if you must file a claim.
UNPACKING THE VENDER
Remove the stretch wrap, fiberboard edge protectors and corrugated front protector from the outside of vender.
Do not store the vender with stretch wrap on. Stretch wrap could bond to the vender’s surface, which could damage the finish.
Remove the shipping boards from the bottom of the vender. The shipping boards are attached by the leveling legs. To avoid unnecessary damage to the leveling legs or base, remove the shipping boards by using a 1-1/2 inch or 38mm socket type wrench to unscrew the leveling legs. Be sure to replace the legs
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after removing the shipping boards. Once the skid boards are removed there is 3” (76.2 mm) from base flange to the floor with the leveling legs screwed all the way in. Once the vender is unpacked, check the “B” Tray area for any additional parts, price/product labels, service/operation manual or other information concerning factory-equipped accessories such as coin mechanism and validator. It is recommended the vender be vend tested before shipping to the location. In programming see ”Test Mode”, # 9 “Test Vend” to perform test vends.
Note: Remove tape from ends of top lamp in the top lamp assembly after placing the Vender on location, but before plugging the Vender in to an AC power supply.
WARNING: TO AVOID THE POSSIBILITY OF A FIRE HAZARD, DO NOT STORE ANYTHING OR ALLOW DEBRIS OF ANY KIND TO ACCUMULATE IN THE BOTTOM OF THE SERVICE AREA, IN AND AROUND THE REFRIGERATION COMPARTMENT OF THE CABINET, OR IN FRONT OF THE EVAPORATOR AND CONDENSER COILS.
WARNING: ENSURE THAT POWER IS DISCONNECTED FROM THE VENDER BEFORE INSPECTING OR REPLACING THE LAMPS, OTHER ELECTRICAL COMPONENTS, OR WORKING WITH OR ADJUSTING THE VENDING MECHANISM. FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY SUBJECT THE USER TO THE RISK OF ELECTRICAL SHOCK OR MECHANICAL INJURY, WHICH CAN BE SERIOUS OR FATAL.
ELECTRICAL POWER NEEDED
Refer to the cabinet serial number plate to determine the correct voltage and frequency for the machine. In the US and Canada this is 120Vac, 60Hz, 1P. In Europe, Australia, and other export countries, this is 220/230/240Vac, 50Hz, 1P depending upon your country voltage. The serial plate also specifies the ampere rating of the machine. This machine must be plugged into a properly rated receptacle with its own circuit protection (fuse or circuit breaker).
Equipment Nominal Power Requirements
120V / 10.2 A = *1224W (1.224kw) 220V / 5.8 A = *1276W (1.276kw) 240V / 5.8 A = *1392W (1.392kw) *Note: Watts = V X A
DO NOT USE AN EXTENSION CORD.
POWER SUPPLY CORD and GROUNDING REQUIREMENTS
In accordance with the National Electrical Code and Underwriters Laboratories Inc., domestic vending machines are equipped with a three-wire power supply cord and Ground Fault Circuit Interrupter (GFCI). The GFCI device is provided as part of the power supply cord and is either incorporated directly into the plug or mounted on the cord adjacent to the plug.
WARNING
• The GFCI protects against current
leakage caused by ground faults. The GFCI is not designed to protect against over current or short circuits.
• DO NOT use the TEST and RESET
buttons on the GFCI as an ON/OFF switch.
• The vending machine supply cord
MUST be plugged directly into a
properly grounded, 3 wire receptacle that is properly protected by a fuse or circuit breaker. If the receptacle will not accept the power cord plug, it must be replaced with a properly grounded, 3 wire receptacle in accordance with the National Electrical Code and Local Codes and Ordinances. The work should be done by a qualified electrician.
DO NOT USE A 3 WIRE TO 2 WIRE ADAPTOR
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DO NOT REMOVE THE GROUND
PIN ON THE PLUG OR IN ANY WAY BYPASS, MODIFY, DEFEAT, OR DESTROY THE GROUNDING SYSTEM OF THE VENDING MACHINE
• DO NOT USE WITH AN EXTENSION CORD.
• DO NOT REMOVE THE WARNING TAG
ATTACHED TO THE POWER SUPPLY CORD.
• The GFCI must be tested frequently and before each use in accordance with the instructions
provided on the GFCI device. IF THE GFCI
DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the supply cord from the
receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266-5001.
The BevMax 6 is supplied with a service cord for the country of use and is terminated in a grounding type plug. The wall receptacle for this machine must be properly polarized, grounded, and of the correct voltage. Note: Operating the machine from a source
of low voltage will VOID YOUR WARRANTY. Each
machine should have its own 15 Amp electrical circuit and that circuit should be protected with a circuit breaker or fuse conforming to local regulations.
1. Voltage Check – Place the leads of a
voltmeter across the LINE (LIVE) and NEUTRAL terminals of the wall receptacle. The volt meter should indicate 110-130 volts ac for 120 volt, 60 Hz locations, or 220-240 volts ac for 230 volt, 50 Hz locations.
2. Polarity Check - Place the leads of a
voltmeter across the LINE (LIVE) and GROUND terminals of the wall receptacle. The volt meter should indicate 110-130 volts ac for 120 volt, 60 Hz locations, or 220-240 volts ac for 230 volt, 50 Hz locations.
3. Noise Potential Check - Place the leads of a
voltmeter across the NEUTRAL and GROUND terminals of the wall receptacle. The volt meter should indicate 0 volts ac. A measurement greater than 1.5-2.0 volts ac could result in problems for the machines electronic circuitry caused by electrical noise.
It is recommended that the machine be located so that the GFCI device will be accessible after the machine is installed. After installation, visually inspect the GFCI and power supply cord to be sure it is not crushed, pinched, or stretched.
Protect the power supply cord during transportation and use. Periodically inspect the power supply cord for damage. If the cord or plug is worn or damaged, it must be replaced with a power supply cord of the same type, size and specification as originally
provided with the machine. DO NOT USE THE
VENDING MACHINE UNTIL THE WORN OR DAMAGED CORD IS REPLACED.
FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY SUBJECT THE USER TO THE RISK OF INJURY OR ELECTRICAL SHOCK WHICH CAN BE SERIOUS OR FATAL. PERIODICALLY INSPECT THE POWER SUPPLY CORD FOR DAMAGE. IF THE CORD BECOMES DAMAGED IT MUST BE REPLACED WITH THE SAME SIZE AND TYPE CORD. CONTACT CRANE MERCHANDISING SYSTEMS FOR ASSISTANCE.
INSTALLATION AND SETUP INSTRUCTIONS
ELECTRONIC LOCK
The electronic lock provided in the vender consists of a door mounted, motor driven 2 point latching system, cabinet mounted latch and strike system, an infrared controlled CPU, and a remote control key (FOB). The design is modular and allows for easy field service.
The electronic remote key (FOB) features a rolling code system which cannot be decoded if it is lost or stolen. After the vender has been unlocked, a new key can be programmed into it any number of times. If a key is lost or stolen, it is recommended you change the lock code in the field as soon as possible. Changing the lock code requires a new key and pressing the PROGRAM button on the lock inside the vender. The lock does not need to be changed for re­keying.
Important: For security reasons all Electronic
Door Lock Venders are shipped less keys. Customers will need to contact the Electronic Door Lock manufacturer to order keys.
A power bypass connector, located in the product delivery port, allows auxiliary power to be applied via a battery pack to the electronic lock in the event that power is not available or there has been a failure of the internal power supply. In the event of an emergency, battery power is applied to the connector and the door can be opened and closed using the FOB.
The electronics uses an infrared transmission system, which functions similar to a television remote control. The transmission signal is line-of-sight, which requires you to aim the remote at a specific place at close range to prevent the accidental opening of several venders at the same time.
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TO OPEN THE ELECTRONIC DOOR LOCK:
1. Plug the vender into a properly powered
outlet.
2. Hold the key FOB 0 to 3” (76.2 mm) in front of
the Delivery Port Door and press the button on the key FOB. Note: The wide end of the FOB should face
the door.
3. The lock will begin releasing the door. The
display will indicate OPENED. After the motor
has stopped running, you can pull the door
open.
TO CLOSE THE ELECTRONIC DOOR LOCK:
CAUTION: DO NOT SLAM THE DOOR CLOSED.
Slamming the door closed can damage the electronic locking device.
1. Push the door to the cabinet until the lock
motor starts. The display will indicate:
CLOSED
2. Continue to push the door for approximately 2
to 3 seconds after the lock motor starts. The lock will pull the door closed tightly.
3. When the lock motor stops the door will be
locked. Before leaving the vender, ensure that the door is locked.
The electronic door lock assembly is supplied by TriTeq Lock and Security. Crane Merchandising Systems does not carry parts for the TriTeq Electronic Door Lock. For parts and assistance, please contact:
TriTeq 701 Gullo Elk Grove Village, IL 60007 Tel: 847-640-7002 Fax: 847-640-7008 Email: triteqlock.com
MANUAL LOCK
Open the service door on the right side using the key provided in the coin return cup, or if shipped with a locking clip, remove the clip and install the lock. Ensure there is no power to the AC Distribution Box. On venders with a main power switch on the AC Distribution Box the switch needs to be in the OFF position. On venders with a main power quick disconnect plug on the AC Distribution Box the quick disconnect plug needs to be unplugged. Check that all connectors are firmly seated on the control board and at the various components on the service door (coin mech, keypad, etc.). Retrieve the main power plug from the hole in the rear of the vender and plug the cord in a properly grounded 120VAC, 15 Amp receptacle (U.S. and Canada). Open the service door and apply power to the AC distribution Box (if equipped with a bill acceptor, the
acceptor should cycle twice). The display on the door will briefly show the software version in use as “Software ###.## (ie 74#.#1) followed by the default idle message “ENJOY A REFRESHING DRINK”, the fluorescent lamp should be lit and the cooling unit should start. If the display shows “OUT OF SERVICE”, or the cooling unit fails to start, refer to the TROUBLESHOOTING SECTION beginning on page
101.
SERVICE NOTE
Battery Backup
The battery backup is used to maintain the date and time in case of power interruptions, or any time the main power is off. When the vender is shipped, the battery is connected and memory is being maintained. If the vender is to be stored for long periods of time, disconnecting the battery is recommended. The following steps will guide you through this procedure.
• Open the service door, turn the main power switch to the off position or unplug the main power harness located on the front of the power box.
• Locate the control board mounted on the rear wall.
• Remove the battery from its holder (B1).
PLACING THE VENDER ON LOCATION
!! CAUTION !!
DO NOT TRANSPORT THE VENDER TO OR FROM THE LOCATION LOADED WITH PRODUCT OR DAMAGE TO THE VENDER MAY RESULT.
The vender is intended for INDOOR USE ONLY. Indoor Use Only is defined as inside a structure
constructed with four walls and a roof, and sufficiently protected from ambient conditions and not subjected to the effects of weathering. The vender should be kept out of direct sunlight and away from any heat source. Do not use this vender in an environment where flammable or explosive vapors are present. This machine is not suitable for installation in an area where a water jet or hose and nozzle may be used.
The vender must be on a solid, flat and level surface. Ensure the flooring can bear the weight load of a fully loaded vender (approximately 1109 lbs. or 413kg). The vender must be positioned close enough to an electrical outlet so that an extension cord is not required. If the machine will be subject to user misuse or vandalism, it is recommended that the vender be secured to the floor or wall as described in Crane Merchandising Systems / Dixie-Narco Technical Bulletin 344. Due to the large size and weight of the Vender, never attempt to move the Vender with a
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Hand Truck or Stair Climber. Use a pallet jack or Vender/Cooler Dollies at all times when moving the Vender. The vender should never be slid or pushed in place. Never side load the leveling legs; doing so will cause damage to the legs. Do not transport the vender to or from customer locations loaded with product, as damage may result due to excessive weight. Be sure to test vender for proper operation before putting in to service on location. Call the Crane Merchandising Systems Technical Service Department or your Crane Merchandising Systems Representative for assistance.
ACCEPTABLE AMBIENT OPERATING TEMPERATURE RANGE
Generic and Pepsi BevMax 6 5800-6/3800-6 equipment manufactured by Crane Merchandising Systems is designed to work properly in a temperature range of 75°F to 90°F (23°C to 32°C) in still air 65% Relative Humidity non-condensing. Usage outside the range may cause unacceptable appearance or performance.
STORAGE CONDITIONS
The machine is capable of being stored in a temperature range of 0°F to 155°F (-18°C to 68°C). Storage temperatures below 32°F (0°C) require the operator to take the required precautions to insure that any water is removed from the condensate system prior to storage.
LEVEL THE VENDER
Adjust the front leveling legs, ensuring that an even gap exists between the glass door and the top security angle and receiver box, and then level the cabinet front to rear. A carpenter’s level will help verify that the vender is level. Leveling legs are adjusted using a wrench or socket 1 ½” or 38 mm in size. If the vender is to be used in a bank of equipment, check the top and sides for proper alignment. If you are unable to properly level the vender, select an alternate location. NEVER PLACE OBJECTS UNDER THE LEVELING LEGS OF THE VENDER.
DANGER
THE VENDER MUST BE PROPERLY LOCATED AND LEVELED. IF THE MACHINE WILL BE SUBJECT TO USER MISUSE OR VANDALISM IT IS RECOMMENDED THAT THE VENDER BE SECURED TO THE FLOOR OR WALL AS DESCRIBED IN CRANE MERCHANDISING SYSTEMS DIXIE-NARCO TECHNICAL BULLETIN 344 TO MINIMIZE THE RISK OF INJURY OR DEATH FROM TIPPING. CALL THE
CRANE MERCHANDISING SYSTEMS TECHNICAL SERVICE DEPARTMENT OR YOUR CRANE MERCHANDISING SYSTEMS REPRESENTATIVE FOR ASSISTANCE.
CLEARANCE REQUIREMENTS
Do not block the rear of the vender. Maintain a minimum of 4 inches (10 cm) from the wall to ensure adequate airflow to the condenser and compressor. At the rear of the vender, make sure nothing obstructs the air exhaust at the bottom of the cabinet.
WARNING
TO AVOID THE POSSIBILITY OF A FIRE HAZARD, DO NOT STORE ANYTHING OR ALLOW DEBRIS OF ANY KIND TO ACCUMULATE IN THE BOTTOM OF THE DOOR, IN THE BOTTOM OF THE SERVICE AREA, IN AND AROUND THE REFRIGERATION COMPARTMENT OF THE CABINET, OR IN FRONT OF THE EVAPORATOR AND CONDENSER COILS.
INSTALLING PRICE LABELS
Pricing labels included in the literature package kit. Remove the pricing label sheets from the service manual package and gently remove the label corresponding to the vend price of each selection by tearing at the perforation. The label is installed at the top of the front knuckle. Once installed, push the label firmly against the front of the knuckle. This will insure the label is locked in place.
INSTALLING PRODUCT ID CARDS
To assist with consistent loading, product ID cards can be installed in the product pusher to designate to the route driver which product the column is set for. To install the flavor card, simply detach it from the sheet at the perforation and slide it into the slots in the product pusher. Contact your graphics supplier to purchase as needed.
COIN CHANGERS & OTHER ACCESSORIES
The vender is capable of accepting multiple forms of payment systems using MDB or Executive (export only) interface. If the coin changer and other MDB accessories are not factory installed, refer to the instructions received form the manufacturer of the coin changer and other accessories for proper set-up and installation.
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The vender will support the following Domestic MDB coin changers: All available NRI MDB
All available Currenza MDB All available Mars MDB All available Conlux MDB All available Coinco MDB
The vender will support the following Domestic MDB Bill validators:
All available Cashcode MDB All available Currenza MDB All available Mars MDB All available Conlux MDB All available Coinco MDB
The vender will support Domestic MDB card readers.
SETTING THE TEMPERATURE CONTROL
This vender is equipped with an electronic temperature sensor. Defrost is controlled both electronically based on run time of the compressor and with a manual Defrost thermostat. The temp sensor is factory pre-set to maintain a cabinet temperature of 37º Fahrenheit (2.7ºC). It is also a good practice to ensure the proper operating temperature prior to installing the vender on location. To set the temperature, apply power to the vender and allow it to run for several hours with the glass door closed or until the minimum cabinet temperature is achieved. Then, using the method below, verify the temperature inside the cabinet:
With an electronic temperature sensor, use the keypad on the service door to show cabinet temperature in Fahrenheit by pressing the F key followed by the asterisk () key or in Centigrade by pressing the C key followed by the asterisk key. The temperature will be shown on the digital display located on the front of the service door.
The manual Defrost thermostat is located in the bottom left of the service area. The Defrost control is preset and is not adjustable.
LOADING THE VENDER
CAN/BOTTLE DRINK TRAYS The BevMax 6 5800-6/3800-6 Vender does not require spacers or shims to vend most packages. Load product in each column one package at a time insuring that the package being loaded is in front of the product pusher. Insure that the package is stable within the column (doesn’t move excessively from side to side). After loading the vender, test vend each column to insure proper operation. Please contact a Service Representative or refer to the proper Technical Publication for any special settings you may need.
LOADING CHANGE TUBES
The changer tubes can be loaded using one of the following methods:
1. Load the coin mechanism with coins to the desired level by inserting coins in the loading slots on the coin tube front. Minimum coin tube levels are: 6-8 nickels 7-8 dimes 5-6 quarters Note: A low coin level in the coin tubes will interfere with operation of the bill validator.
2. For exact cash accountability and to insure maximum dollar bill acceptance, load the mechanism utilizing the coin insert slot on the front of the vender while in the coin TUBE FILL/DISPENSE mode in the test menu in the programming section of Technical Manual for more information.
For additional information about coin mechanism, refer to the manufacturer’s instructions.
POWER AC DISTRIBUTION BOX
The power distribution box is where the 120VAC or 220VAC input voltage is broken down to the main operating voltages of the vender (24 VAC and 12 VAC) by a transformer. Those voltages are sent to the controller via the P1 (3 pin) connector. Domestic Venders contain a 15 Amp Outlet which provides power to the Refrigeration Unit. It contains a main power switch/plug that allows power to the AC Distribution Box to distribute AC power to the lights, evaporator fan, and refrigeration system, which are always energized when the vender is powered up. It is located inside the service area, mounted to the back wall.
VENDING MACHINE CONTROLLERS
Atlas Control Board
The Atlas Control Board is located on the inside of the Service Door. It controls all the logic functions of the machine. It communicates with its peripherals (I/O Board, Display Board, Coin Mechanism, Bill Validator, Card Reader, Etc.) in an MDB format. It has 3 USB ports, has built in telemetry, CCM connection WLAN (Zigbee), soft boot, service button, multiple LED’s for troubleshooting, interfaces with the I/O and LED boards. Note: USB3 should be used for uploading or downloading files including firmware updates.
I/O Controller
The I/O Controller is the heart of the Glass Front Vender and is located on the rear wall inside the service area. After receiving the message from the Atlas Control Board to vend a particular selection, it determines the necessary steps to make that happen and then executes them. It then advises the Atlas Control Board of its status. It is SIM Card
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programmable, which controls all aspects of the vender. It also contains the power supply which regulates the voltages required to operate the motors as well as the coin mechanism, digital display, and all logic functions in the vender. The machine operating system is essentially a computer and will take a little while when you first apply power to the machine.
TOUCH SCREEN DISPLAY/KEYPAD
The Touch Screen Display/Keypad is located on the front of the service door. It consists of an approximate
7.5” X 4.25” (190.5 mm X 107.95 mm) touch screen display. The touch screen display utilizes icons to move through the menu. The touch screen display is where the vender programming is accomplished and where the customers make their selections.
REFRIGERATION SYSTEM
The refrigeration system is a single piece unit and is hermetically sealed. The Model BevMax 6 units consist of a 1/3 plus horsepower compressor, with a single fin and tube style condensing unit with one condenser fan, condensation overflow pan, evaporator, and evaporator fan motor. The refrigeration unit is located behind the refrigeration unit cover panels, mounted in the bottom of the cabinet. This unit is designed for easy removal and replacement from the front or rear of the vender as a complete assembly. An electronic thermostat regulates the cabinet temperature. The control of the thermostat is attached to the evaporator coils and reads the temperature of air being pulled in to the evaporator coil.
SHELF ASSEMBLY
Typically, there are 5 shelf assemblies in every vender; however, this can vary depending upon the configuration specified at the time of ordering. Each can/bottle shelf consists of 9 or 7 columns. Each shelf is capable of holding a variety of packages. The shelf assembly consists of the tray, where all of the following parts are mounted: Double Gate assembly and the slide/pusher assembly. These items are discussed in detail below.
knuckle assembly and connects to a gear box below the tray. When a selection is made, the plunger pushes the lever toward the back of the tray. At the same time the front knuckle is opened into a flat position, the rear knuckle is closed to a blocking position, holding the remaining product out of the gate area, and the kicker is extended to firmly push the front displayed product off of the tray. The plunger is energized for approximately 1-½ seconds to allow ample time for the displayed product to be ejected from the shelf. The plunger is then released and the front knuckle returns to the blocking position, the rear knuckle and kicker return to their standby position and the next product slides into the vend display position.
SLIDE/PUSHER ASSEMBLY (Can/Bottle Trays)
The slide/pusher is located on the bottom of each product column. Its purpose is to provide a slick, friction resistant surface for the product to rest on. The tall product pusher is mounted on the top of the slide and incorporates a coil spring in the body that attaches to the bottom of the slide through a slit. This spring adds needed tension to insure that all products in the column remain tight against each other and are allowed to progress into the gate area. Periodic cleaning and lubrication of the slides is recommended.
DO NOT USE SOLVENTS OR ABRASIVE MATERIALS TO CLEAN ANY PORTION OF THE TRAY.
DELIVERY (PICKER) CUP ASSEMBLY
The delivery (picker) cup assembly is located on the XY vend mechanism. Its purpose is to pick the product from the column and deliver the product to the delivery port assembly. The delivery (picker) cup assembly is mounted on the XY assembly and bolts in position. The X axis runs left to right. The X axis assembly is cabinet mounted to prevent any cabinet torque and has one belt to synchronize the top and bottom when the X moves left or right. The Y axis runs up and down and has the delivery (picker) cup assembly attached. A top channel is used to contain and hide the e chain and wiring. Both X and Y motors have encoders for positioning.
DOUBLE GATE ASSEMBLY (Can/Bottle Trays)
The double gate assembly is mounted on the front portion of the tray assembly and contains the vending mechanism. Incorporated in the gate assembly are the front and rear knuckle assemblies as well as the product kicker. In standby operation, the front knuckle is in the blocking position, which holds the front displayed product in position to be vended. The rear knuckle assembly is in a flat position, which allows product to enter the gate area, and the kicker is flush to the rear knuckle assembly. A stainless steel pin is inserted through the rear most portion of the front
REFRIGERATION DECK CLAMP ASSEMBLY
The refrigeration deck clamp assembly is located on the rear left side of the cabinet base plate. Its purpose is to secure the refrigeration assembly tight against the vertical base plate for refrigerated air flow in to the cabinet. A 7/16” wrench or socket is needed to adjust the bolt.
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BELT TENSION ADJUSTMENT COMPONENTS
The belt tensioning adjustment components have been revised to ease adjusting belts when needed. The X Belt Idler Tensioning Assembly in the upper left hand corner of cabinet now includes a thumb screw. Adjustments should only be needed if a belt is replaced. The Bottom X Drive Tensioner Assembly in the lower right hand corner of cabinet has a plastic spring loaded tensioning wheel to keep the belt against the pulley when moving and does not require any adjustments.
The Pill (Sign)
The Pill is what we refer to the polycarbonate front on the service door. The Pill covers the Surround Lighting and surrounds the Touchscreen, Integrated Payment System, and Payment Options. You must know the payment options you wish to use to have the correct Pill installed for your order. Pills may be ordered and replaced in the field as required.
Pill Lighting
• Surround Lighting
The Surround Lighting can be changed in programming to Red, Blue, White, Green, Purple, Orange, or Yellow. The Surround and LED Lighting are controlled by the LED Driver Board. Surround Lighting is powered by J7 & J8 of the LED Driver Board.
• LED Integrated Lighting
The LED Lighting lights up the integrated coin and bill insert and card swipe openings. The Surround and LED Lighting are controlled by the LED Driver Board. LED Lighting is powered by J9, J16, & J18 of the LED Driver Board.
PROGRAMMING
GENERAL INFORMATION
• In order to fully utilize the many features of your vender it is important that you first understand the options available and procedures for programming the vending controller unit (control board). All programming, testing, and service functions are accomplished by using the touch screen in an easy to follow display prompted format. In stand-alone operation there are twelve programming modes for servicing, testing, and setting up your vender. The Operator programming modes are accessed by opening the service door and entering the 4 digit PIN number when prompted for it on the display. From the factory this PIN number is set to 3333. Once entered the Touch screen
will show programming option icons that need to be pressed to access menu modes. There are several other programming modes that provide different menu options. They include Driver Menu, Manufacturing Menu, and Engineering Menu options. Information for these modes is covered in the Security Codes Mode programming section of this manual.
To Move through the Menu:
goes back one step in program.
goes back to the home menu screen.
not used at this time
not used at this time
DISPLAY of PRODUCTS and NUTRITIONAL INFORMATION
Allows the consumer to view the product, cost, and nutritional information of the selected product before making a purchase. Crane Merchandising Systems is providing the nutritional content information based on information provided by the product manufacturers, and Crane Merchandising Systems cannot accept responsibility for content created by others.
• Press the product selection number. The
display will show a picture of the product
and the price of the product. Sample:
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• Press the icon as instructed to view the nutritional information of the product. Sample:
Nutritional Information
Serving Size
Calories 240
% Daily Value Total Fat 16g 25% Sodium 250mg 11% Total Carbohydrates 23g 8% Sugar 1g Protein 3g
Not a significant source of Other nutrients
NORMAL OPERATION MESSAGES
At initial power-up, the program will start just like your home computer and the Touch screen will display Crane, followed by a running list of all activities being checked during power up. The lights on vender will cycle on and off, validator if installed will cycle, coin return plunger motor will cycle, and then:
• If Errors exist, an error list will be displayed that includes the time and date of the error. To exit or escape to the home screen press the back arrow icon on Touch Venders.
• If No errors exist, the home screen will appear with programming menus.
INITIAL PROGRAMMING
TO VIEW DATA RECALL
To view a listing of the Data recorded for non­resettable sales data, resettable sales data, events, and identification numbers enter the “DATA RECALL” mode by opening the service door, entering the PIN number, and pressing Data Recall icon on screen. Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed. Refer to the “Data Recall” programming section for descriptions of available Data that is
recorded to be displayed.
TO VIEW ERRORS REGISTERED
To view a listing of errors along with the date and time they occurred enter the “Diagnostics” mode by opening the service door, entering the PIN number, and pressing the Diagnostics icon. Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if numerous errors
have been recorded. Refer to the “Diagnostics” programming section for error descriptions, probable causes, and possible solutions for many of the errors that may display.
TO TEST VENDER OPERATIONS
To test the different operations of the vender enter the “Test” mode by opening the service door, entering the PIN number, and pressing the Test icon. Follow the menu prompts or refer to the “Test” programming section in this manual for step by step instructions to perform tests for vending, coin return motor, surround lighting, screen, refrigeration, MagTech Head, cashless system, monetary, port & cup sensors, platform movement, and lighting.
TO SET PRICES
To set the prices enter the “Price” mode by opening the service door, entering the PIN number, and pressing the Price icon. Follow the menu prompts or refer to the “Price” programming section in this manual for step by step instructions. This menu allows you to set regular prices for an individual item, a complete tray, or the entire machine. For other pricing options you need to refer to the following programming sections: “Special Vend Modes” or “Timed Events”.
TO SET DATE/TIME
To set the date and time enter the “System Settings” mode by opening the service door, entering the PIN number, and pressing the System Settings icon. Follow the menu prompts or refer to the “Time & Date” programming section in this manual for step by step instructions.
TO SET NEW PIN
To set a new PIN enter the “Security Codes” mode by opening the service door, entering the PIN number, and pressing the Security Code icon. Follow the menu prompts or refer to the “Security Codes” programming section in this manual for step by step instructions.
TO SET STS
To set Space to Sales open the service door, enter the PIN number, and press the Product Configuration icon, then press the FIFO Setup icon or refer to the FIFO Setup programming section in this manual for step by step instructions.
For all other options please refer to the programming quick reference chart on the following pages and the related programming section in this manual for step by step instructions.
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BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 KEYPAD
Page 12 of 128
Data Recall Pg Price Pg Special Vend Modes Pg System Settings Pg
1 Non-Resettable Sales Data 14 1 By Tray 1 37 1 Free vend 45 1 Machine Information 59
1. Overall Totals 14 2 By Tray 2 37 2 Winner Mode 45 2 Time & Date 60
2. by Tray 15 3 By Tray 3 37 1. Add Group 45 3 Language 62
3. by Product 15 4 By Tray 4 37 2. Delete Group 47 4 DTS (Data Transfer System) 63
4. Cash 16 5 By Tray 5 37 3. Edit Group 47 1. DTS Standby mode 63
5. Cashless 16 6 By Entire Machine 37 4. Winner Selections Mappings 48 2. DTS Audit List 63
6. Bill Data 16 7 By Individual Selection 38 3 Combo Vends 48 3. CA304/CA308 Data Type 64
2 Resettable Sales Data 17 1. Discount Type 48 4. OnBoard Cashless Data 64
1. Overall Totals 17
Product Configuration
2. Add New Combo 48 5. Data Reset on Transfer 64
2. by Tray 17 1 Selection Configuration 39 3. Delete Promotion 50 6. Event Data Reset on Transfer 64
3. by Product 18 1. Tray 1 39 4. Edit Promotion 51 7. Pass-Code Reset 64
4. Cash 18 2. Tray 2 39 5. Combo Vend Selection 52 8. DTS Cache Settings 65
5. Cashless 19 3. Tray 3 39 4 Token Enable 53 5 Software Updates 65
6. Bill Data 19 4. Tray 4 39 5 Rapid vend 53 6 Backup/Restore 66
7. Clear Data 19 5. Tray 5 39 6 Multivend Discount 54 7 Clone (copy) Configurations 67
3 Events 20 2 FIFO Set-Up 39
Monetary
1. Prepare Flash Drive 67
1. Power Losses 20 1. Add Group Menu 39 1 Coins In/Out 55 2. Create Config Clone 67
2. Door Events History 20 2. Delete Group 40 1. Stop Dispensing 55 3. Install Config Clone 67
4 Identification Numbers 21 3. Edit FIFO Group 41 2. 0.05 55 4. Remove Clone from Stick 67
Mech, Validator, Cashless 21 4. FIFO Mappings 42 3. 0.10 55 8 Clone (copy) Board 68
Diagnostics
3 UPC/EAN Codes 42 4. 0.25 55 9 Screen Brightness 68 1 Screen Data 21 4 Shopping Cart Set-Up 43 5. Set Up Channels 55 10 LED Color 68 2 Diagnostics Errors 22 1. Shopping Cart Size 43 2 Bill Validator 56 11 Idle Time Out 69
2. Max. Fund Amount 44 3 Coin Mechanism 56 12 Advertisements 69
Test
5 View Plan-O-Gram 44 4 Card Reader A 56 13 Custom Messages 70 1 Test Vend 33 1. Tray 1 44 5 Card Reader B 56 14 Automatic Reboot Settings 70 2 Coin Return Motor 33 2. Tray 2 44 6 On Board Cashless Enable 57 15 SKip Main Menu 70 3 Surround Lighting Test 34 3. Tray 3 44 7 Correct Change Parms 57 4 Screen Test 34 4. Tray 4 44 1. Declining Balance 57 5 Refrigeration System 34 5. Tray 5 44 2. Force Vend 57
Security Codes
6 MagTeck Head Test 35 3. Accept on low change 57 1 Enter PIN 71 7 Cashless system test 35 4. Low change message 58 1. Details for Driver PIN 71 8 Monetary 35 5. Credit for failed vend 58 2. Details for Operator PIN 71 9 Port & Cup Sensors 36 6. Allow consumer over pay 58 3. Details for Engineers PIN 73
10 Platform Movement 36 8 Stack Bills 58 4. Details for Manufacturers PIN 74 11 Turn Lighting Off 37 1. Wait 58 2 Change Driver PIN 71
2. Stack Immediately 58 3 Change Operator PIN 71 9 Cash Discount 58
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 KEYPAD
Page 13 of 128
Timed Events
1 Time of Day Events 77
1. Price Adjust 77
2. Free Vend 79
3. Inhibit 81 2 Backup Events 82 3 Power Savings Events 83
Telemetry
1 Assign Unit 84 2 Ping Server 86 3 Get Network Status 86 4 Show Network Config 87 5 Load Network Config 87 6 Radio Setup 87 7 How Telemetry Works 90 8 Definitions 91
Machine Configuration
1 Refrigeration Settings 93 2 Space to Sales 94 3 Picker Cup Sensor 95 4 Port Sensor 95 5 Manual Key Switch 95 6 Firmware Information 96
Cabinet Offsets 96 EVS Compliance 96 Shelf Location 97 Model # 97 Encoder Resolution # 97
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
1. DATA RECALL……………………………Press icon to bring up a list.
Press the Data Recall icon brings up a list of the groups in this function.
Data Recall
Non Resettable Sales Data > Resettable Sales Data > Events > Identification Numbers >
1. Non-Resettable Sales Data – Press the icon to bring up a screen
Press the Non Resettable icon will bring up a screen listing the sub-groups that contain the data in this group.
TECH TIP – The listings in this group are a running total and will not be reset when a DEX read is done or the “DATA CLEAR” function is used.
Non Resettable Sales Data
Over-All Totals > By Tray > By Product > Cash > Cashless > Bill Data >
1. Overall Totals – Press the icon to bring up a table listing data.
Press the screen to choose a group.
Choosing a group will bring up the first screen in the chosen group.
Press an icon to choose a Sub-Group.
Choosing a Sub-Group will bring up the first screen in that Sub-Group.
Overall Totals
#
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Test Vend $0.00 0 Free Vend $0.00 0 Token Vend $0.00 0
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BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
2. By Tray – Press the icon to bring up a screen listing all trays.
Press icon to select a tray and you will bring up a screen with a table listing data as shown.
By Tray
Tray #1 > Tray #2 > Tray #3 > Tray #4 > Tray #5 >
Tray 1 Data
#
Sales $0.00 0 Discounts $0.00 0 Surcharges $0.00 0 Test Vend $0.00 0 Free Vend $0.00 0
3. By Product – Press the icon to bring up a screen listing all trays
Press an icon to select a tray and you will bring up a screen listing the product selections on that tray.
By Product
Tray #1 > Tray #2 > Tray #3 > Tray #4 > Tray #5 >
Tray #1
101 101> 102 102> 103 103> 104 104> 105 105> 106 106> 107 107> 108 108>
109 109> Press an icon to select an individual product selection and you will bring up a table listing dollar values and number of vends for that product. This table includes a line to include the Price of the product set in the selection. The date and time of the last vend of the selected product is displayed below the table.
101
#
Price $0.00 Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Test Vend $0.00 0 Free Vend $0.00 0
Last Vend Date / Time
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BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
4. Cash – Press the icon to bring up a table listing Cash Data.
.
Cash
#
Cash In $0.00 ______ To Cash Box $0.00 ______ To Tubes $0.00 ______ Bills In $0.00 ______ Dispensed $0.00 ______ Manual Dispensed $0.00 ______ Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Over Pay $0.00 0
5. Cashless – Press the icon to bring up a table listing Cashless Data.
Cashless A #
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Revalue $0.00 0
Cashless #
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Revalue $0.00 0
6. Bill Data – Press the icon to bring up a table listing Bill Data.
The contents of the recycler unit have been listed below the table.
Bill Data
In Out
One $0.00 $0.00 Two $0.00 Five $0.00 $0.00 Ten $0.00 Twenty $0.00 Fifty $0.00 Hundred $0.00
Recycler Contents $0.00
Page 16 of 128
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
2. Resettable Sales Data – Press the icon to bring up a list
Press the icon will bring up a screen listing the sub-groups that contain the data in this group.
TECH TIP – The listings in the resettable group are identical to the listings in the non­resettable group with the exception of the “CLEAR DATA” function which allows the totals to be set back to Zero.
Resettable Sales Data
Overall Totals > By Tray > By Product > Cash > Cashless > Bill Data > Clear Data >
1. Overall Totals – Press the icon to bring up a table listing data.
Press the icon to choose a Sub-Group.
Choosing a Sub-Group will bring up the first screen in the chosen Sub-Group.
Overall Totals
#
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Test Vend $0.00 0 Free Vend $0.00 0 Token Vend $0.00 0
2. By Tray – Press the icon to bring up a screen listing all trays.
Press a numeric Key to select a tray and you will bring up a screen with a table listing data as shown.
By Tray
1) Tray #1 >
2) Tray #2 >
3) Tray #3 >
4) Tray #4 >
5) Tray #5 >
Tray 1 Data
#
Sales $0.00 0 Discounts $0.00 0 Surcharges $0.00 0 Test Vend $0.00 0 Free Vend $0.00 0
Page 17 of 128
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
3. By Product – Press the icon to bring up a screen listing all trays
Press an icon to select a tray and you will bring up a screen listing the product selections on that tray.
By Product
Tray #1 > Tray #2 > Tray #3 > Tray #4 > Tray #5 >
Press an icon to select an individual product selection and you will bring up a table listing dollar values and number of vends for that product. This table includes a line to include the Price of the product set in the selection. The date and time of the last vend of the selected product is displayed below the table.
4. Cash – Press the icon to bring up a table listing Cash Data.
Cash
#
Cash In $0.00 ______ To Cash Box $0.00 ______ To Tubes $0.00 ______ Bills In $0.00 ______ Dispensed $0.00 ______ Manual $0.00 ______ Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Over Pay $0.00 0
Tray #1
101 101>
102 102>
103 103>
104 104>
105 105>
106 106>
107 107>
108 108>
109 109>
101
#
Price $0.00 Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Test Vend $0.00 0
Free Vend $0.00 0
Last Vend Date / Time
Page 18 of 128
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
5. Cashless – Press the icon to bring up a table listing Cashless Data.
Cashless A
#
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Revalue $0.00 0
Cashless B
#
Sales $0.00 0 Discounts $0.00 0 Surcharge $0.00 0 Revalue $0.00 0
6. Bill Data – Press the icon to bring up a table listing Bill Data.
The contents of the recycler unit have been listed below the table.
Bill Data
In Out
One $0.00 $0.00 Two $0.00 Five $0.00 $0.00 Ten $0.00 Twenty $0.00 Fifty $0.00 Hundred $0.00
Recycler Contents $0.00
7. Clear Data – Press the icon to clear resettable data.
Press the icon will bring up a screen asking you if you are sure you want to clear the resettable data. Respond by pressing the Yes or No icon.
Do you really want to clear all
Resettable data?
Yes No
This is also the data that is cleared each time the machine successfully transmits a DEX file.
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BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
3. EVENTS – Press the icon to bring up a screen
Press the icon will bring up a screen which is divided into two sections. The top section of the screen allows you to view recorded data for each type of event.
Events
Power Losses > Door Events History >
Last Data Clear
Date/Time
Last Vend
Date/Time-Selection
Last Price Change
Date/Time
Last Clock Set
Date/Time
Last Health Control Event
Date/Time-Selection
Power Losses
Duration Date Time
1 hours 09 minutes 04/24/2013 08:26 0 hours 12 minutes 04/12/2013 17:30
The data is recorded in order of occurrence and can be a valuable diagnostic tool to
determine if a power outage is the cause of a reported problem.
2. Door Events History – Press the icon will bring up a screen listing data about recorded
door events.
Door Events History
Event date time
Open Door ##/##/## 00:00:00 Closed Door ##/##/## 00:00:00 Open Door ##/##/## 00:00:00 Closed Door ##/##/## 00:00:00 Open Door ##/##/## 00:00:00 Closed Door ##/##/## 00:00:00
Press the icon to bring up a list for each type of event.
The Last Data Clear data would include both a manual clear and a successful DEX read.
1. Power losses – Press the icon to bring
up a listing of data about recorded power losses or a message of “No Power Losses” registered
The data is recorded in order of occurrence and can be a valuable tool used to determine if the door has been opened and closed at a time when it should not have been.
Page 20 of 128
BEVMAX MEDIA – PROGRAMMING MAP
SOFTWARE VERSION 10.7.2 Touch
4. Identification Numbers – Press the icon to bring up a screen.
Press the icon will bring up a screen listing the ID numbers for the devices listed or a message “not connected’.
Identification Numbers
Bill Validator ############# Card Reader ############# Coin Mechanism ############
2. DIAGNOSTICS……………..Press the icon to bring up a screen.
Press the icon will bring up a screen listing the errors along with the time and date they occurred or a message of “No Errors Registered” will display.
Diagnostics
time date Coin Tube 1 Empty 14:35 04/12/2013 Cabinet not cooling 09:45 03/25/2013 Coin Tube 2 Empty 17:00 02/28/2013
This screen will automatically come up when the service mode is entered if errors
currently exist. You may use the icon to back up to a previous menu in the service screens.
List of many of the Errors/causes/solutions follow:
Page 21 of 128
Page 22 of 128
Error Description Probable Cause Possible Solutions
Stuck Keys Fatal. Stuck keys on keypad or shorted connections/harness. Check connectors to be properly installed.
Check harness for damage. Replace the keypad.
No Monetary Device Fatal. The control board has not been able to detect a Check connectors to be properly installed.
working monetary device. Check harness for damage.
Check for faulty bill validator/harnessing. Retest without the bill validator and harnessing installed. Replace the coin mechanism.
Coin Mech No Comms. No Communications are occurring between the Check connectors to be properly installed
coin mechanism and the control board. Check harness for damage
Retest without the bill validator and harnessing installed. Replace the coin mechanism.
Coin Mech ROM Error Coin Mech ROM Error Replace the coin mechanism.
Coin Mech Acceptor Coin Mech Acceptor Unplugged. Check the connections within the coin mechanism Unplugged. Replace the coin acceptor.
Replace the coin Mechanism.
Coin Mech Acceptor Coins or other items are stuck in the acceptor Remove the coins or other items from the acceptor. Jammed. causing the gate to remain open. Replace the acceptor.
Replace the coin mechanism.
Coin Mech Payout Jammed. Coin pay out motor or solenoid is stuck in cycle. Check for and remove bent coins or other items
causing the jam. Replace the coin mechanism.
Coin Mech Sensor Error. Bad coin mechanism sensor. Check for an item causing a blockage and remove.
Replace the coin mechanism.
Coin Mech All Tubes Error. Coin mechanism not sensing any pay out tubes. Check for proper pay out cassette placement.
Replace the payout cassette. Replace the coin mechanism.
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ErrorDescription ProbableCausePossibleSolutions
Coin Mech Tube Error. Coin mechanism not sensing a payout tube. Check for proper pay out cassette placement.
Replace the payout cassette. Replace the coin mechanism.
Coin Mech Disabled. Coin mechanism has been disabled by the board Power down the machine and re-start.
Remove bill validator and/or card reader from system. Replace the coin mechanism. Reset the control board. Replace the control board.
Exec Price Error. Executive coin mechanism error. Check for a price set outside of allowed parameters.
Replace executive coin mechanism.
No Monetary Device. No monetary device detected by the board. Check connectors to be properly installed.
Check harness for damage. Retest without the bill validator and harnessing installed. Replace the coin mechanism.
Coin Return Motor Not Control board not sensing the presence Check the connection J6 on the I/O board to the Present. of a coin return motor. coin return motor.
Home the coin return motor.
Replace the coin return motor. Check for damage to harnessing. Reset or replace the control board.
Coin Return motor Run The board has determined that the coin Check the connections to the coin return motor. Time Timeout. return motor should have arrived at home Home the coin return motor.
position, but it has not. Replace the coin return motor.
Check for damage to harnessing. Reset or replace the control board.
Coin Return Motor Short Coin return motor has shorted out. Check connections and harnessing for damage. Circuit. Replace the coin return motor.
Coin Return Motor Drive The coin return motor is not engaging the Check for damaged or missing drive linkage. Failure. coin return arm on the coin mechanism. Check for proper mounting of coin mechanism.
Check for damage on coin mechanism pay out parts.
Page 24 of 128
ErrorDescription ProbableCausePossibleSolutions
Low Change. The coin mechanism has reported a low or Add coins to the tubes using the coins in/out screen in
empty condition in one or more of the coin the monetary section of the service modes. pay out tubes. Do vends with coins to add coins to the tubes.
Replace coin mechanism.
No IO Comm. The control board is not communicating with Check for proper connections on the I/O board.
the I/O board. Check for proper connections on the control board.
Check for damage to the harnessing. Remove the monetary devices from the system and check for restored communication. Replace the I/O board. Reset and/or replace the control board.
Please Wait. The board is asking you to wait while it completes Wait for the board to finish the operation.
an ongoing operation. Re-start the machine and let it re-boot.
Remove monetary devices and re-start the machine. Reset and/or replace the control board.
No Selections Available. The control board is not sensing any motors Check for motors to be homed.
available for use. Check for motors and harnesses to be connected.
Check for power to I/O board. Replace I/O board. Reset and/or replace control board.
All Selections Disabled. The control board has disabled all the motors in Check SureVend settings and operation.
the machine. Check motors to be homed and connected properly.
Check for a timed event to be enabled causing the Condition. Check/replace I/O board. Reset/replace control board.
IO Board Voltage. The control board has detected improper voltage Check voltage to the machine.
for I/O board operation. Check voltage to the I/O board.
Replace the I/O board.
Init Failed. The control board has failed to initialize successfully. Power down and re-start the machine.
Power down, disconnect monetary devices and re-start the machine. Replace the control board.
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ErrorDescription ProbableCausePossibleSolutions
Health Control Active. The control board has detected a temperature Check for clean screens and condenser.
condition which is outside the allowed parameters Check for acceptable clearance behind the machine. and has stopped allowing sales of involved products. Check temperature sensor for accurate readings.
Check refrigeration system for proper function.
Anti Jackpot Error. The control board has detected multiple attempts to Check SureVend calibration. vend a product from a selection and has not seen a Check SureVend function.
successful delivery. Check motor function.
# XXX Sold Out. The control board has determined that a selection is Check to see that there is product.
sold out. (XXX indicates the selection number Check SureVend calibration.
involved). Check SureVend function.
Check motor function.
Factory Init. An attempt to restore factory default settings has Power down, power up, try again.
been unsuccessful. Power down, remove monetary devices and try again.
Replace the control board and reset.
Card Reader No Comms. The control board is not able to communicate with Check connections for the card reader.
the card reader. Check for damage to the harness (cut, pinched, etc.).
Replace the card reader. Reset the control board. Replace the control board.
Card Reader Comms Error. The control board is not communicating with the Check the connections and harness for damage.
Card reader. Check the settings on the board and on the reader.
Replace the reader. Reset and/or replace the board.
Bill Validator No Comms. The control board is not communicating with the Check the connections and settings for the validator.
bill validator. Replace the harness.
Replace the validator.
Bill Validator Motor Error. The validator has reported an error to a drive motor Check for a broken belt or blockage.
within the validator. Replace the bill validator.
Bill Validator Sensor Error. The validator has reported an error to a sensor within Check for a sensor blockage.
the validator. Replace the bill validator.
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ErrorDescription ProbableCausePossibleSolutions
Bill Validator ROM Erro. An error has been detected in a main chip in the Replace the bill validator.
Validator.
Bill Validator Acceptor A jam in the bill path has been detected. Check the bill path for items that are blocking sensors. Jammed. Check to see that the bill path gates are not open.
Replace the bill validator.
Bill Validator Stacker Error. An error has been reported concerning the bill box. Check the bill box to be mounted to the validator properly.
Replace the bill box. Replace the bill validator.
Bill Validator Stacker Full. The bill validator is reporting that the bill box is full Check for bills and remove them.
of bills. Replace the bill box.
Replace the bill validator.
Bill Validator Disabled. The control board has disabled the bill validator. Check for coins in the payout tubes of the coin
Mechanism. Check for a fault with the bill validator.
Check Winner Prize. The control board has detected a failed winner vend. Check for the presence of product.
Check motor function.
POWER OFF. The control board has detected a power outage. Check the power cord and plug.
Check the circuit breaker. Check the On/Off switch in the machine.
DOOR OPEN. The control board is reporting that the door has Check to see if someone has been in the machine.
been opened. Check the door switch.
Check switch connections and harnessing for damage.
Power Save mode. The machine is in a power save event. Let the event complete.
Modify or eliminate the event in the software settings.
Sold Out Machine. The control board has determined that all selections Check SureVend settings and function.
in the machine are sold out. Check for vend motor function.
Check harnessing connections. Check for board function (selection configuration).
Page 27 of 128
ErrorDescription ProbableCausePossibleSolutions
Recycler Motor Problem. A problem has been detected with a motor inside Check for an obstruction or blockage within the
the bill validator. recycler which is stopping the motor from completing
its cycle. Replace the bill validator.
Recycler Sensor Problem. A problem has been detected in a sensor within Replace the recycler cassette.
the recycler. Replace the bill validator.
Recycler Jam. The recycler is unable to function. Check for an obstruction or blockage which is
preventing the recycler from completing its cycle. Replace the recycler cassette. Replace the bill validator.
Recycler Checksum Error. A communications error has been reported Check the bill validator harnessing for damage.
between the recycler and the control board. Re-start the system to restore communication.
Replace the recycler.
Recycler Disabled. The recycler has been disabled by the control board. Check for proper function of the recycler unit (errors).
Check the recycler cassette for proper installation.
Replace the bill validator.
# XX Coin Mech Tube Empty. The coin mechanism is reporting that there is an Check for an empty tube and replenish.
empty payout tube. (# XX indicates which tube is Check for a bad sensor. empty). Replace the coin cassette.
Replace the coin mechanism.
Bill Validator Stacker Motor An error has been reported concerning the stacker Check the bill path for a blockage preventing the Error. Motor in the bill validator. proper operation of the bill stacker motor.
Replace the bill validator.
Bill Validator Recycler Gate An error has been detected in the recycler gate Check for an blockage in the bill path preventing the Error. gate from functioning.
Replace the bill validator.
Bill Validator Recycler Tape An error has been reported in the operation of Check for a blockage in the bill path which prevents Error. the recycler tape within the recycler cassette. the tape from moving backward and/or forward.
Replace the recycler cassette. Replace the bill validator.
Page 28 of 128
ErrorDescription ProbableCausePossibleSolutions
Optical Sensor Failure. The failure of an optical sensor within the Check the bill path for an obstruction or blockage
bill validator has been detected. which prevents the optical sensor from functioning.
Replace the bill validator.
Magnetic Sensor Failure. The failure of the magnetic sensor within the Check the bill path for an obstruction or blockage
bill validator has been detected. which prevents the magnetic sensor from functioning.
Replace the bill validator.
Recycler Cass Jammed. The recycler cassette is not able to move. Check for an obstruction or blockage which is
preventing the cassette from moving. Replace the recycler cassette. Replace the bill validator.
Bill Validator Path Jammed. A blockage of the bill path has been reported. Check for an obstruction or blockage which is
preventing the bills from moving thru the bill validator. Replace the bill validator.
Bill Validator Cashbox The bill box has become jammed and is not Check for a full bill box jammed. allowing the stacker motor to complete its cycle. Check for damaged bills blocking the operation of the stacker plate.
Replace the bill box. Replace the bill validator.
Stacker Out Of Position. The control board has detected that the stacker Check for a blockage or obstruction which is not
has stopped out of its home position. allowing the stacker motor to complete its cycle.
Check for proper installation of the bill box. Replace the bill box. Replace the bill validator.
Recycler Out Of Position. The recycler is not able to accept bills. Check for proper installation of the recycler cassette.
Check for an obstruction or blockage which is preventing the cassette from locking into position. Replace the recycler cassette. Replace the bill validator.
Page 29 of 128
ErrorDescription ProbableCausePossibleSolutions
X Motor Failure. The control board is reporting that the X motor is Check for proper connections to the motor.
not functioning. Check for damage to the harnessing.
Check for proper switch function. Check for over tightening of the motor. Replace the motor.
Y Motor Failure. The control board is reporting that the Y motor is Check for proper connections to the motor.
not functioning. Check for damage to the harnessing.
Check for proper switch function. Check for over tightening of the motor. Replace the motor.
Picker Motor The control board is reporting that the picker motor Use the position test functions to test the picker motor. Failure. is not functioning. Replace the picker cup.
Port Motor The control board is reporting that the port motor Use the port test functions to test for function Failure. is not functioning. Check wiring connections.
Check switch functions including the position cam. Replace the motor.
Vend Timeout. The control board is reporting that a successful vend Check for a picker cup that did not return to the home
cycle has not been completed in the allowed amount position. of time. Check for a port door that did not open/close."
Cabinet Failure. An error that has not yet been defined. Should not be seen in a machine.
Replace the control board.
Coin Return The control board is reporting that the coin return Check the wiring connections. Motor Failure. Motor has failed. Check for proper mounting of the motor.
Check for proper mounting of the coin mechanism. Replace the coin return motor.
Picker Home The control board has reported that the picker Use the position test functions to test or cycle the Failure. has failed to return to its home position at the picker back to its home position.
end of a cycle. Replace the picker cup.
Temperature The control board is reporting that the Compare the reported temperature against a Sensor Error. temperature sensor has failed. Thermometer.
Replace the temperature sensor.
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