CPG 402N User Manual

Compuprint PageMaster 402N User Guide

Apr 02

ii Compuprint PageMaster 402N User Guide

Trademarks

The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. Compuprint is a registered trademark of CPG International N.V. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, “PostScript Level 3” (PS-3) is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 3 page description language. Adobe, Adobe PhotoShop, Adobe PageMaker/Adobe Systems Incorporated. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Banyan, VINES/Banyan. DEC, DECnet, LN03, VMS/Digital Equipment Corporation. Hewlett-Packard, HP, PCL, HP-GL, HP-UX, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation. Microsoft, MS-DOS, Windows/Microsoft Corporation. Novell and NetWare/Novell, Inc. The ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement of any product or service. UNIX/UNIX Systems Laboratories. Ethernet/Xerox Corporation.

Proprietary Statement

The digitally encoded software included with your PageMaster 402N is Copyrighted © 2002 by CPG International N.V. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of CPG International N.V .

This manual is Copyrighted © 2002 by CPG International NV. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of CPG International N.V.

The specifications of your printer and the content of this publication are subject to change without prior notice. Every attempt has been made to verify the accuracy of the content herein.

◆ ◆ ◆

Apr 02

Contents 1-iii

Preface 1-1

About this Manual 1-2

Scope 1-2 Overview 1-2 Printer Orientation 1-3 Conventions 1-3

About the Printer 1-4

Features 1-4 Available Configuration 1-5

Chapter 1 Getting Started 1-1

About this Chapter 1-2

Package Contents 1-2

CD-ROM Contents 1-2

Printer Location Requirements 1-3

Printer Weight and Dimensions 1-3 Space Requirements 1-3 Environment Requirements 1-4 Electrical Requirements 1-5

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iv Compuprint PageMaster 402N User Guide

Parts of the Printer 1-5

Optional Printer Accessories 1-8

Paper Path 1-9

Chapter 2 Using the Printer 2-1

Connecting the Printer to the AC Outlet 2-2

Turning Power On and Off 2-3

Connecting the Printer to the Host Computer 2-4

Selecting Print Media 2-4

Paper and Print Media To Avoid 2-4 Correct Paper Storage 2-4 Print Media Capacities 2-4 Print Media Weight, Type, and Size 2-6

Loading Print Media 2-7

Loading the Main Tray 2-7 Loading the Front Tray 2-10

Output Options for Oversize Print Media 2-17

Chapter 3 Understanding and Navigating the Control Panel

Menus 3-1

Control Panel Features 3-2

LCD Display 3-2 LED Indicators 3-3 Pushbuttons 3-3

Apr 02

Compuprint PageMaster 402N User Guide v

Navigating the Control Panel Menus 3-4

Menu Structure 3-6

Paper Menu 3-6

Interface Menu 3-9

PS Menu 3-9

PCL Menu 3-11

System Menu 3-13

Quality Menu 3-15

Functions Menu 3-16

Status Menu 3-16

Chapter 4 Maintaining the Printer 4-1

Upgrading Printer Firmware 4-2

Upgrading Firmware Using the Parallel Interface 4-2 Upgrading Firmware Using the Network Interface 4-2

Replacing Printer Components 4-3

Replacing the Toner Cartridge 4-3 Replacing the Fuser 4-7 Replacing the Transfer Roll 4-10

Cleaning the Printer 4-14

Cleaning the Exterior 4-14 Cleaning the Interior 4-15 Cleaning Feed Rolls 4-19

Moving the Printer 4-26

Moving the Printer a Short Distance 4-26 Moving the Printer a Long Distance 4-26

Storing the Printer for Long Periods of Time 4-27

Chapter 5 Troubleshooting 5-1

Installation Problems 5-2

Inoperative Printer 5-3 No Ready Message 5-3 Noise, Smoke, or Smell 5-3

Apr 02

Paper Jams 5-4

Clearing an E1, E2-1 or E2-2 Paper Jam 5-6 Clearing an E3 or E4 Jam 5-14 Clearing an E0 Jam 5-23

vi Compuprint PageMaster 402N User Guide

Clearing an E7 Jam 5-24 Clearing an E8 Jam 5-26

Print Image Quality Problems 5-27

Image is extremely faint and/or image contains blank areas 5-28 Entire Page is Blank 5-28 Image is extremely dark and/or white areas are not clean 5-29 Entire page is black 5-30 Black lines on the page 5-31 Ghost images on the page 5-31 Black Spots on the Page 5-32 Back of the Printed Page is Dirty 5-32 Finished Print is Damaged 5-33 Finished Image Rubs Off of the Page 5-34 Other Print Image Quality Problems 5-34

Miscellaneous Problems 5-35

Printer is Inoperative 5-35 Printer Operates Erratically 5-36 Printer Makes Unusual Noises 5-37 Room Lights Dim or Flicker When Printer Starts 5-38 Printer Interferes with Nearby Radio or Television Reception 5-38

Warning Messages and Error Messages 5-39

Warning Messages 5-40 Error Messages 5-41

Chapter 6 Using the Duplexer 6-1

About the Duplexer 6-2

Major Components of the Duplexer 6-2

Installing the Duplexer 6-2

Testing the Duplexer 6-5

Solving Duplexer Problems 6-6

Interpreting Duplexer Error Codes 6-6 Installation Problems 6-6 Clearing Duplex Paper Jams 6-7 Correcting Miscellaneous Duplexer Problems 6-8

Removing the Duplexer 6-12

Chapter 7 Using the 500 Sheet Feeder 7-1

About the 500 Sheet Feeder 7-2

Major Components of the 500 Sheet Feeder 7-2

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Compuprint PageMaster 402N User Guide vii

Installing the 500 Sheet Paper Feeders 7-3

Installing One Paper Feeder 7-3 Installing Two Paper Feeders 7-6

Testing the 500 Sheet Feeder 7-10

Selecting Print Media 7-10

Paper and Print Media To Avoid 7-10 Correct Paper Storage 7-11 Print Media Weight, Type, and Size 7-12

Loading Print Media 7-13

Loading the A4/Letter or A3/Ledger Paper Tray 7-13

Solving 500 Sheet Feeder Problems 7-16

Interpreting Paper Feeder Error Messages 7-17 Installation Problems 7-17 Clearing an E1, E2-1 or E2-2 Paper Jam 7-18 Correcting Miscellaneous Paper Feeder Problems 7-23

Maintaining the 500 Sheet Feeder 7-25

Cleaning Feed Rolls 7-25

Moving the 500 Sheet Feeder 7-29

Moving the Printer and 500 Sheet Feeder a Short Distance 7-29 Moving the Printer and 500 Sheet Feeder a Long Distance 7-29

Chapter 8 Using the High Capacity Feeder 8-1

About the High Capacity Feeder 8-2

Major Components of the High Capacity Feeder 8-3

Installing the High Capacity Feeder 8-3

Installing the High Capacity Feeder with a Paper Feeder 8-3 Installing Only the High Capacity Feeder 8-7

Testing the High Capacity Feeder 8-10

Selecting Print Media 8-10

Paper and Print Media To Avoid 8-10 Correct Paper Storage 8-11 Print Media Weight, Type, and Size 8-11

Loading Paper into the High Capacity Feeder 8-11

Solving High Capacity Feeder Problems 8-13

Interpreting High Capacity Feeder Error Messages 8-14 Installation Problems 8-15 Clearing a High Capacity Feeder Paper Jam 8-15 Correcting Miscellaneous High Capacity Feeder Problems 8-17

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viii Compuprint PageMaster 402N User Guide

Maintaining the High Capacity Feeder 8-19

Cleaning the Interior of the High Capacity Feeder 8-19 Cleaning the Exterior of the High Capacity Feeder 8-19 Cleaning Feed Rolls 8-20

Moving the High Capacity Feeder 8-21

Moving the High Capacity Feeder a Short Distance 8-21 Moving the High Capacity Feeder a Long Distance 8-21

Chapter 9 Using the Stacker 9-1

About the Stacker 9-2

Major Components of the Stacker 9-3

Installing the Stacker 9-3

Testing the Stacker 9-8

Solving Stacker Problems 9-8

Interpreting Stacker Error Messages 9-9 Installation Problems 9-9 Clearing an Stacker Paper Jam 9-10 Correcting Miscellaneous Stacker Problems 9-11

Maintaining the Stacker 9-14

Cleaning the Exterior of the Stacker 9-14

Moving the Stacker 9-14

Moving the Stacker a Short Distance 9-14 Moving the Stacker a Long Distance 9-14

Appendix A Safety Notes and Regulatory Compliance A-1

Safety Notes A-2

Regulatory Compliance A-2

Safety Compliance A-2 EMC Compliance A-3

Apr 02

Preface

In this Chapter . . .

• “Welcome” on page 2

• “About this Manual” on page 2

• “About the Printer” on page 4

Apr 02

2 Compuprint PageMaster 402N User Guide

About this Manual

Welcome

Thank you for selecting the Compuprint PageMaster 402N laser printer. This User Guide contains important information about the operation and care of your printer. Please read this manual in its entirety and keep it at hand for later reference.

About this Manual

Scope

This User Guide contains all of the information necessary to operate and care for your printer and accessories. It is intended to be used with the pictorial unpacking instructions and the Installation Guide, both included in the printer packaging. If you have not already unpacked and installed the printer, please refer to these documents. This guide does not contain instructions for unpacking and installing the printer.

Overview

This manual contains ten chapters and one appendix:

Preface

The Preface contains information about this guide and about the features and aavailable configurations of the printer.

Chapter 1: Getting Started

This chapter reviews the contents of the printer packaging, explains the parts of the printer, and describes the space and environment requirements of the printer.

Chapter 2: Using the Printer

This chapter provides information concerning the daily use of the printer, including procedures for connecting the printer and loading print media, and guidelines for selecting print media.

Chapter 3: Understanding and Navigating the Control Panel

This chapter explains the control panel and its functions, and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer settings.

Chapter 4: Maintaining the Printer

This chapter provides information about maintaining your printer. Although the printer requires very little maintenance, with normal daily use you will need to perform some routine maintenance procedures, including replacing consumable items and cleaning the printer. This chapter also contains information about moving and storing the printer.

Chapter 5: Troubleshooting

This chapter describes the problems that you may encounter when using your printer, and provides procedures for resolving the problems. This chapter also lists the warning and error messages that appear on the control panel display.

Chapter 6: Using the Duplexer

This chapter provides all of the information necessary to install, use, and maintain the duplexer.

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Compuprint PageMaster 402N User Guide 3

About this Manual

Chapter 7: Using the 500-Sheet Feeder

This chapter provides all of the information necessary to install, use, and maintain the 500-sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams.

Chapter 8: Using the High Capacity Feeder

This chapter provides all of the information necessary to install, use, and maintain the high capacity feeder, including procedures for cleaning the feeder and removing paper jams.

Chapter 9: Using the Stacker

This chapter provides all of the information necessary to install, use, and maintain the stacker, including procedures for cleaning and removing paper jams.

Appendix A: Safety Notes and Regulatory Compliances

This appendix describes cautions to take when installing, transporting, or operating the printer, and also includes the applicable regulatory compliances.

Printer Orientation

Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The front of the printer is the side near the control panel, and the rear of the printer is opposite the front. The left and right sides of the printer are defined as the sides to the left and right, respectively, of a person who is facing the front of the printer.

Conventions

This following conventions are used throughout this manual to emphasize certain procedures or information:

NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.

CAUTION: A caution message provides information that may help you avoid equipment damage, process failure, or inconvenience. Read all caution messages carefully. Compuprint will not be responsible for damage that results from improper use of the printer.

WARNING!

dure is not performed exactly as described in the guide. Pay close attention to these sections and read them fully to prevent possible injury. Compuprint will not be responsible for damage that results from improper use of the printer.

A warning message indicates the possibility of personal injury if a specific proce-

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4 Compuprint PageMaster 402N User Guide

About the Printer

The Compuprint PageMaster 402N printer uses a data modulated laser beam and conventional dry-ink xerographic processes to produce images up to 1200 dpi resolution at a paper output speed of 40 pages per minute. The printer can accommodate both plain paper and other print media, and feeds paper from either a main 500-sheet paper tray or from the front tray, which is designed to feed special print media such as labels and transparencies.

There are four paper handling options available for the printer, including a Duplexer for two-sided printing, a 500-Sheet Feeder for additional paper capacity or variety, a High Capacity Feeder for even greater paper feeding options, and a High Capacity Stacker to hold and separate large print jobs. There are also four replaceable components: the Toner Cartridge, the Fuser, the Transfer Roller, and the High Capacity Feeder Feed Rolls.

You may connect the printer to either a local computer or a computer network system. Application and print driver software on the computer controls image generation and print processing. The computer sends the electronic image to the printer, where the printer turns the electronic image into a black and white printed image.

Features

Your laser printer has the following features:

• Quality printing at a high speed

The printer has an output of 40 pages per minute with a resolution up to 1200 dpi.

• Flexible use of paper sources and delivery methods

The base configuration of the printer includes one 500-sheet universal paper feeder and a front tray. You may also add the following options to the printer: additional 500-sheet Feeders, 2000-sheet High Capacity Feeder, High Capacity Stacker, and Duplexer.

• Easy operation

The easy-to-read control panel display clearly shows the status of printer operation. Control panel pushbuttons allow you to access and view printer menus, submenus, and status messages.

• Single-element toner cartridge

The integrated toner cartridge contains both the toner and the photosensitive drum in a single housing, making replacement easy and convenient.

• Continuous printing of up to 3150 sheets

The printer can print up to 1000 sheets unattended when the stacker is installed, and can print up to 3150 sheets attended when the high capacity feeder and one 500-sheet paper feeder are installed.

•Network-readiness

The standard configuration of the printer includes an Ethernet Network Interface Card.

Apr 02

Compuprint PageMaster 402N User Guide 5

About the Printer

Available Configuration

The Compuprint PageMaster 402N is available in the following configuration:

•Memory: 64 MB

• Resolutions: 600 x 600 dpi, and 1200 x 1200 dpi

• Paper Input: One 500-sheet A4/letter paper tray and one 150-sheet front tray for paper, transparencies, envelopes, and other non-standard print media

• Paper Output: One 500-sheet face-down tray

• Interfaces: IEEE 1284 Parallel, 10/100BaseT, 10Base2

• Printer Languages: PCL6, Adobe Postscript 3

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Apr 02

6 Compuprint PageMaster 402N User Guide

About the Printer

Apr 02

Getting Started

Chapter 1

In this Chapter . . .

• “About this Chapter” on page 1-2

• “Package Contents” on page 1-2

• “Printer Location Requirements” on page 1-3

• “Parts of the Printer” on page 1-5

• “Optional Printer Accessories” on page 1-8

• “Paper Path” on page 1-9

Apr 02

1-2 Compuprint PageMaster 402N User Guide

About this Chapter

This chapter reviews the contents of the printer packaging, explains the parts of the printer, and describes the space and environment requirements of the printer.

Package Contents

The items shown in the following figure are included in the printer packaging. If any items are missing or damaged, contact your dealer.

NOTE: If you have not unpacked and installed your printer, please refer to the pictorial unpacking

instructions and the Installation Guide included in the printer packaging.

SIB007F

Printer main unit Toner Cartridge

SIB101F

A4/Letter 500-sheet Paper Tray

SIB011F

Power Cord

2 3 4

Unpacking Instructions

8 9

GEG-99042

Installation Guide

Remote Control Soft-

Compuprint

ware CD-ROM PageMaster 402N Electronic Library CD-ROM

CD-ROM Contents

The two CD-ROMs provided with your printer include the following contents:

SIB008AF

• PageMaster 402N Electronic Library CD-ROM

The Electronic Library CD-ROM contains printer drivers, software, and documentation designed to help you fully utilize the printer, and also contains Adobe PostScript fonts that match those available on the printer.

• Remote Control Software (RCS) CD-ROM

The RCS CD-ROM contains remote control software that enables your Network/System Administrator to manage all of your network printers from a single desktop.

Apr 02

Printer Location Requirements

Printer Weight and Dimensions

This printer weighs approximately 55 lbs (25 kg) and should always be lifted by two people. The dimensions of the printer are listed below.

• Printer Height: 15.6 in (395 mm)

• Printer Width (left to right): 19.3 in (490 mm)

• Printer Depth (front to back): 18.1 in (460 mm)

Space Requirements

A certain amount of space is required for proper operation of the printer and also for performing printer maintenance and replacing consumables. The following figures indicate the necessary clearances for each side of the printer.

CAUTION: There is a ventilation opening on the left side of the printer. To avoid overheating and fire hazards, be sure to leave a clearance of at least 8 inches (200 mm) between this opening and the nearest wall or other surface.

Compuprint PageMaster 402N User Guide 1-3

Printer Location Requirements

20 inches (500 mm)

4 inches (100 mm)

30 inches

(760 mm) 8 inches (200 mm)

Figure 1-1: Top view of the printer.

Apr 02

1-4 Compuprint PageMaster 402N User Guide

Printer Location Requirements

20 inches (500 mm)

Environment Requirements

Use the following guidelines to determine the best location for the printer:

20 inches (500 mm)

30 inches (760 mm)

Figure 1-2: Side view of the printer.

Apr 02

Electrical Requirements

For correct printer operation, install the printer in a location where the AC wall outlet meets the following electrical requirements.

• PageMaster 402N, 110V: 90~132 Volts AC grounded @ 50/60 Hz, 9 AMP current draw

• PageMaster 402N, 220V: 198~264 Volts AC grounded @ 50/60 Hz 4 AMP current draw

CAUTION: Never plug a 110VAC printer into a 220VAC wall outlet or plug the printer into a wall outlet that does not meet the current draw requirement of the printer. Consult an electrician if you are uncertain about the voltage rating of an AC wall outlet

Parts of the Printer

The following figures indicate the names and functions of the main parts of the printer.

Compuprint PageMaster 402N User Guide 1-5

Parts of the Printer

Control panel

Provides access to all controls required to operate the printer.

Extension tray

Holds large paper output.

Front paper tray

Provides an alternate method of feeding paper to the printer. Accommodates various print media including envelopes, transparencies, and labels.

500-sheet universal paper tray

Holds paper up to Letter or A4 size.

Paper output tray

Holds printed sheets.

Paper amount indicator

Indicates the approximate remaining amount of paper.

Figure 1-3: Front of the Printer.

Paper exit slot

Releases printed sheets from the inside of the printer.

Power switch

Turns the printer on and off.

Paper feeder

Holds the paper tray.

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1-6 Compuprint PageMaster 402N User Guide

Parts of the Printer

Stacker cover

Mounted in the rear cover.

Rear cover

Provides access to the rear of the printer; allows you to remove jammed paper.

Covers the components used when the optional stacker is installed. Open the rear cover when installing the stacker.

Power cord connector

Provides point of connection for power cord.

To p c ov e r

Provides access to the inside of the printer; allows you to replace the Toner Cartridge or remove jammed paper.

SIB013F

Figure 1-4: Rear of the Printer.

Ventilation slot

Releases hot air produced inside the printer to prevent overheating.

Fuser

Fixes toner onto the paper.

Rear cover

Figure 1-5: Internal Parts of the Printer.

CAUTION: The fuser becomes very hot while the printer is operating. If you need to remove the drum cartridge to remove a paper jam, turn the power off and wait at least 10 minutes before removing the drum cartridge and touching the fuser.

Apr 02

Compuprint PageMaster 402N User Guide 1-7

LCD Display

Shows error messages and other status messages; also displays menus, submenus, and settings.

LED Indicators

Show printer status.

Pushbuttons

Allow you to navigate through menus, place a printer offline, or cancel a print job.

Figure 1-6: Control Panel.

Parts of the Printer

Apr 02

1-8 Compuprint PageMaster 402N User Guide

Optional Printer Accessories

The following figure shows all of the available accessories as installed on the printer:

Stacker

Holds and separates large print jobs using an offset.

High Capacity Feeder (HCF)

Holds up to 2000 sheets A4 or Letter paper. The printer can accommodate one 500-sheet feeder when the HCF is installed.

500-Sheet Feeder

Provides extra paper capacity and oversize paper feeding capability. The printer can accommodate two additional 500-sheet feeders if the optional HCF is not installed.

A3 paper tray

Holds paper of various sizes, up to A3.

SIB094XB

A4/letter 500-sheet paper tray

SIB008AF

Holds paper of various sizes, up to A4 or letter.

Figure 1-7: Optional Accessories.

Duplexer

Enables two-sided printing.

Apr 02

Paper Path

The following figure shows the path that paper travels through the printer:

Compuprint PageMaster 402N User Guide 1-9

Paper Path

1. The paper is initially fed from the front paper tray or one of the other paper trays.

2. The image is transferred from the photosensitive drum onto the paper.

3. The fuser fixes the toner permanently on the paper.

4. After passing through the duplex printing unit, the paper is fed once more through steps (2)

and (3).

5. The paper emerges onto the output tray, or the stacker if installed.

Apr 02

SIB016F

Figure 1-8: Paper Path.

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1-10 Compuprint PageMaster 402N User Guide

Paper Path

Apr 02

Using the Printer

Chapter 2

In this Chapter . . .

• “About this Chapter” on page 2-2

• “Connecting the Printer to the AC Outlet” on page 2-2

• “Turning Power On and Off” on page 2-3

• “Connecting the Printer to the Host Computer” on page 2-4

• “Selecting Print Media” on page 2-4

• “Loading Print Media” on page 2-7

• “Output Options for Oversize Print Media” on page 2-17

Apr 02

2-2 Compuprint PageMaster 402N User Guide

Connecting the Printer to the AC Outlet

About this Chapter

This chapter provides information concerning the daily use of the printer, including procedures for connecting the printer and loading print media, and guidelines for selecting print media.

Connecting the Printer to the AC Outlet

1. Insert the power cord into the AC connector on the rear of the printer.

2. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

WARNING: Never touch the power cord or plug with wet hands, to prevent the risk of electric shock. When disconnecting, always grasp the plug and do not pull on the cable. Damage to the cord can lead to fire and electric shock.

Apr 02

Turning Power On and Off

Use the following procedure to turn the printer on:

1. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

The status message “Loading” appears on the display. This message indicates that the printer is warming up and is not ready to print. After about 60 seconds, the status message changes to “Ready”, indicating that the printer is ready to print.

Compuprint PageMaster 402N User Guide 2-3

Turning Power On and Off

NOTE: If an error message appears on the display after you turn the printer on, refer to “Warning Messages

and Error Messages” on page 5-39.

Ready

Use the following procedure to turn the printer off:

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

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2-4 Compuprint PageMaster 402N User Guide

Connecting the Printer to the Host Computer

You must connect the printer to your computer using an IEEE 1284 parallel cable. This cable is user-supplied, the printer does not include this cable. The parallel port is the default port. To connect the printer to your computer using the parallel port, simply connect the parallel cable to the parallel port on the printer, then connect the cable to your computer.

Selecting Print Media

Your printer can print on a variety of media, including plain paper, labels, transparencies, and envelopes. Always use print media that meet the guidelines for use with this printer. Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality.

Paper and Print Media To Avoid

Do not use paper or print media that has any of the following characteristics:

• Does not meet the paper and media size and weight specifications for this printer

• Is not labeled for use with xerographic printers or xerographic copiers

• Cannot withstand temperatures of up to 310°F/155°C

• Is in a sealed package that is obviously damaged or wet

• Is excessively wrinkled, curled, torn, or warped

• Is folded or creased

• Has either an extremely slick surface or an extremely textured surface

• Has an exposed adhesive surface

• Has paper pieces glued or taped to the media

• Has staples or paperclips attached

• Is categorized as thermal paper, coated paper, or carbon paper

• Is an envelope that is embossed, is made of extremely thick paper, or is padded

• Is an envelope that has metal clasps

• Is a sheet of labels that has the backing sheet exposed between individual labels

Correct Paper Storage

It is important to store paper correctly prior to placing it in the printer, since improper storage can cause frequent paper jams and poor print quality. Use the following guidelines when storing paper for use in the printer:

• Store reams of paper on a flat surface, and always store them stacked horizontally.

• Store reams of paper in an area away from both direct sunlight and high humidity

• Open sealed reams only when you are ready to load the paper into the paper tray, and always close and seal partial reams of paper.

• Do not stack partial reams of paper

Print Media Capacities

Your printer can hold up to 3,150 sheets of standard weight paper, depending upon the options installed. The printer can be configured in the following five variations:

Apr 02

Compuprint PageMaster 402N User Guide 2-5

Selecting Print Media

• Printer (650 sheets)

• Printer with 500 sheet feeder(1150 sheets)

• Printer with two 500 sheet feeders (1650 sheets)

• Printer with high capacity feeder(2650 sheets)

• Printer with high capacity feeder and 500 sheet feeder (3150 sheets)

The following table shows the five configurations and the breakdown of paper capacity:

Front Tray (standard)

150 500 -- -- -- 650

150 500 500 -- -- 1,150

150 500 500 500 -- 1,650

150 500 -- -- 2,000 2,650

150 500 500 -- 2,000 3,150

Tray 1 (standard)

Tray 2 (option)

Tray 3 (option)

High Capacity Feeder (option)

Total Paper Capacity

If you want to use paper that is an odd size or weight, you must use the front paper tray. The front tray can hold the following quantities of non-standard print media:

• Envelopes : 10

• Transparencies: 30

•Labels: 30

•Paper: 150

NOTE: Expect a slight reduction in image quality when you print on envelopes, labels, transparencies, or

postcards.

Apr 02

2-6 Compuprint PageMaster 402N User Guide

Selecting Print Media

Print Media Weight, Type, and Size

The following table defines print media that you can use in each of the paper sources, and also indicates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns about a specific brand or type of media, try samples of the media to determine if the resulting printer performance and print quality meet your expectations.

Paper Source Wei ght Paper Type and Feed

Direction

Letter/A4 Paper Tray

(main tray and optional 500 sheet A4/Letter paper feeder)

16 to 24 lbs. 64 to 200g/m

A4 LEF 297 x 210mm

Letter LEF 279.4 x 215.9mm

Executive LEF 266.7 x 184.5mm

Monarch LEF (envelope)

Statement LEF 215.9 x 139.7mm

Com 10 LEF (envelope)

B5 LEF 257 x 182mm

A5 LEF 210 x 149mm

A6 LEF 100 x 148mm

Paper Sizes Accommodated

11.7 x 8.27 inches

8.5 x 11 inches

10.5 x 7.26 inches

190.5 x 98.4mm

7.5 x 3.87 inches

8.5 x 5.5 inches

241.3 x 104.8mm

9.5 x 4.13 inches

10.1 x 7.2 inches

8.27 x 5.9 inches

3.94 x 5.83 inches

C5 LEF (envelope)

DL LEF (envelope)

Front Tray Envelopes

Transparencies Labels Standard Paper (LEF and SEF)

229 x 162mm 9 x 6.4 inches

220 x 110mm

8.67 x 4.3 inches

Width:

3.0 to 12.0 inches

76.2 mm to 305 mm

Length:

3.87 to 20.0 inches

98.4 mm to 508 mm

Apr 02

Compuprint PageMaster 402N User Guide 2-7

Loading Print Media

Paper Source Wei ght Paper Type and Feed

Direction

A3 Paper Tray (optional 500 sheet A3/

Ledger paper feeder)

16 to 24 lbs. 60 to 135 g/m

A4 LEF/SEF 297 x 210mm

Letter LEF/SEF 279.4 x 215.9mm

Legal 13” SEF 330.2 x 215.9mm

Legal 14” SEF 355.6 x 215.9mm

A3 SEF 420 x 297mm

B4 SEF 364 x 257mm

Statement LEF 215.9 x 139.7mm

Executive LEF 266.7 x 184.5mm

Ledger SEF 431.8 x 279.4mm

Paper Sizes Accommodated

11.7 x 8.27 inches

11 x 8.5 inches

13 x 8.5 inches

14 x 8.5 inches

16.5 x 11.7 inches

14.3 x 10.1 inches

8.5 x 5.5 inches

10.5 x 7.26 inches

11 x 17 inches

High Capacity Feeder 16 to 24 lbs.

Loading Print Media

Loading the Main Tray

The 500-sheet paper tray that sits inside the printer can accommodate paper sizes up to letter or A4. The tray has two length guides that are located on the sides of the tray, and one width guide that is located near the center of the tray. These guides allow you to adjust the size of the area that holds paper.

60 to 135 g/m

B5 LEF 257 x 182mm

10.1 x 7.2 inches

A5 LEF 210 x 149mm

8.27 x 5.9 inches

A4 LEF 297 x 210mm

Letter LEF 279.4 x 215.9mm

11.7 x 8.27 inches

11 x 8.5 inches

Apr 02

2-8 Compuprint PageMaster 402N User Guide

Loading Print Media

Use the following procedure to load paper into the 500-sheet A4/letter paper tray:

Apr 02

Compuprint PageMaster 402N User Guide 2-9

Loading Print Media

CAUTION: Do not overload the tray, and make sure the paper stack is beneath the retaining clips on both sides of the tray. Fan paper before placing it in the tray, and place paper in the tray with the print side up.

NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides

are adjusted to match the paper size and are locked firmly into place.

Apr 02

2-10 Compuprint PageMaster 402N User Guide

Loading Print Media

Loading the Front Tray

The front tray located on the front of the printer can accommodate a maximum of 150 sheets of paper sizes up to A3 or 8.5 x 17 inches; the front tray can also accommodate a maximum of 30 sheets of standard labels, transparencies, or postcards, and a maximum of 10 standard envelopes. The tray has two guides that are located on the left and right sides of the tray. These guides allow you to adjust the size of the area that holds the print media. Use the following guidelines when loading the front tray:

• Do not mix print media in the front tray; for example, do not load a stack that includes both envelopes and standard paper. Load only one type of print media.

• Do not mix print media sizes in the front tray; for example, do not load a stack that includes two or more different sizes of paper.

• Do not load print media that is obviously damaged, wet, creased, or wrinkled.

• Do not overfill the front tray.

Apr 02

Compuprint PageMaster 402N User Guide 2-11

Loading Print Media

Loading Paper in the Front Tray

Use the following procedure to load paper in the front tray:

1. Open the front tray by pulling the hand grip on the top of the front tray cover.

2. Slide the paper guides so they match the size of the paper that you are loading.

Apr 02

3. Lift the front tray up and out as shown on the label inside the front tray.

4. Stack the paper that you will load in the front tray, making sure that the edges are aligned and

neat. Position the paper stack so the surface to be printed faces up.

5. Load the stack of paper into the front tray by sliding the stack between the paper guides and

then pushing the paper stack into the tray until it will not go any further.

2-12 Compuprint PageMaster 402N User Guide

Loading Print Media

6. Check the paper stack to make sure it is not loaded at an angle and that the guides barely

touch the stack.

CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams.

Loading Envelopes in the Front Tray

1. Open the front tray by pulling on the hand grip on the top of the tray.

2. Slide the paper guides all the way to the sides of the front tray.

3. Pull the front tray up and out of the printer, as shown on the label inside the front tray.

Apr 02

Compuprint PageMaster 402N User Guide 2-13

Loading Print Media

4. Open the flap of each envelope and place the envelopes in a neat and aligned stack that does

not exceed 10 envelopes.

5. Position the envelope stack so the surface to be printed faces up and the flaps are open.

6. Load the stack of envelopes into the front tray by sliding the stack between the paper guides

and then pushing the envelope stack into the tray until it will not go any further.

7. Slide the paper guide up against the stack of envelopes.

8. Check the envelope stack to make sure it is not loaded at an angle and that the guides barely

touch the stack.

CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams.

Apr 02

2-14 Compuprint PageMaster 402N User Guide

Loading Print Media

Loading Transparencies into the Front Tray

1. Open the front tray by pulling on the hand grip on the top of the tray.

2. Slide the paper guides all the way to the sides of the front tray

3. Load transparencies into the front tray one at a time, sliding each transparency between the

paper guides and then pushing the transparency into the tray until it will not go any further.

4. Slide the paper guides up against the stack of transparencies.

Apr 02

Compuprint PageMaster 402N User Guide 2-15

Loading Print Media

5. Check the transparency stack to make sure it is not loaded at an angle and that the guides

barely touch the stack.

CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams.

Loading Postcards into the Front Tray

1. Open the front tray by pulling on the hand grip on the top of the tray.

Apr 02

2. Slide the paper guides all the way to the sides of the front tray

3. Position the postcard stack so the surface to be printed faces up.

2-16 Compuprint PageMaster 402N User Guide

Loading Print Media

4. Load the stack of postcards into the front tray, sliding the stack between the paper guides and

then pushing the stack of postcards into the tray until it will not go any further.

5. Slide the paper guides up against the stack of postcards.

6. Check the postcard stack to make sure it is not loaded at an angle and that the guides barely

touch the stack.

CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams.

Apr 02

Output Options for Oversize Print Media

Non-standard paper sizes and types have a tendency to curl upon output, and may also have problems with static electricity that prevent the paper from stacking properly in the output tray. To help prevent these problems, raise the paper stop on the top output tray when you are printing on non-standard paper types, and pull out the extension tray and raise the oversize paper stop when printing on oversize papers.

Compuprint PageMaster 402N User Guide 2-17

Output Options for Oversize Print Media

Apr 02

◆ ◆ ◆

2-18 Compuprint PageMaster 402N User Guide

Output Options for Oversize Print Media

Apr 02

Understanding and Navigating the Control Panel Menus

Chapter 3

In this Chapter . . .

• “About this Chapter” on page 3-2

• “Control Panel Features” on page 3-2

• “Navigating the Control Panel Menus” on page 3-4

• “Menu Structure” on page 3-6

• “Paper Menu” on page 3-6

• “Interface Menu” on page 3-9

• “PS Menu” on page 3-9

• “PCL Menu” on page 3-11

• “System Menu” on page 3-13

• “Quality Menu” on page 3-15

• “Functions Menu” on page 3-16

• “Status Menu” on page 3-16

Apr 02

3-2 Compuprint PageMaster 402N User Guide

Control Panel Features

About this Chapter

This chapter explains the control panel and its functions, and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer settings.

Control Panel Features

The control panel is located on the front of the printer, and contains the display, indicators, and pushbuttons that allow you to view and change the printer settings.

The figure below shows the control panel features.

LCD Display

LED Indicators

Pushbuttons

Figure 3-9: Control Panel.

LCD Display

The LCD display shows status and error messages that inform you of the current status of the printer, and also displays menus, submenus, and printer settings when you are in the menu system. The display contains two lines of text, each with a maximum of sixteen characters.

Apr 02

Compuprint PageMaster 402N User Guide 3-3

Control Panel Features

LED Indicators

The LED indicators also indicate printer status. The four indicators can each be on, off, or blinking, indicating different phases of printer operation. The table below explains the LED indicators.

LED Color When Off When On When Blinking

Green Printer is NOT

READY

Green Printer is IDLE Printer is ACTIVE

Green POWER is off POWER is on Power Saver Mode ON

Yellow Printer is not in

error mode

Printer is READY N/A

Printer is WAITING (a partial job

(processing a job)

There is an error that requires user intervention, such as a paper jam, a service call required, etc.

has been printed, and the printer is waiting for additional job data)

N/A

Pushbuttons

The control panel pushbuttons allow you to access and navigate menus, and also assist you in recovering from printer errors. The table below explains the functions of the eight pushbuttons.

Pushbutton Function

START/STOP—Push this button to start or stop the printer, or to exit the menu system.

MENU—Push this button to enter the menu system.

NEXT—Push this button to move to the next menu, submenu, or setting within the same level of the menu structure.

SELECT—Push this button to select the menu or submenu that is shown on the second line of the display or to choose and save the setting shown on the second line of the display.

CANCEL—Push this button to cancel an action.

Apr 02

3-4 Compuprint PageMaster 402N User Guide

Navigating the Control Panel Menus

Pushbutton Function

STATUS—Push this button to enter the Status Menu and view the current status of printer.

PREVIOUS—Push this button to return to the previous menu, submenu, or option within the same level of the menu structure.

RETURN—Push this button to move up one level in the menu structure to the menu shown on the first line of the display.

Navigating the Control Panel Menus

When you press the MENU button on the control panel, you enter the printer’s menu system. At that point, the first line of the display contains the text “Menu”, indicating that you are in the menu system. The second line of the display lists the active menu, which you can change by pressing the NEXT or PREVIOUS button.

Menu Paper Menu

If you press the NEXT button repeatedly, the second line of the display cycles through the main menus in the following order:

•Paper Menu

• Interface Menu

•PS Menu

•PCL Menu

•System Menu

•Quality Menu

•Functions

NOTE: Additional menus and submenus may appear in the printer menu system when other options are

installed.

Apr 02

Compuprint PageMaster 402N User Guide 3-5

Navigating the Control Panel Menus

The following figure shows the sequence of pushbuttons and display messages that would allow you to change the number of copies printed. This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN buttons help you to navigate through the menus.

Menu Paper Menu

Copies 2

Copies 3

Menu Interface Menu

Copies 1

Paper Menu Copies

Figure 3-10: Navigating the Paper Menu.

Menu Paper Menu

Paper Menu Copies

Menu Paper Menu

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the dis-

play.

Apr 02

3. Press the SELECT button to enter the paper menu.

4. Press the NEXT button until the text “Copies” is shown on the second line of the display.

5. Press the SELECT button to enter the copies submenu.

6. Press the NEXT or PREVIOUS button to increase or decrease the number of copies printed.

7. Press the SELECT button to save this setting.

8. Press the START/STOP button to exit the menu system.

3-6 Compuprint PageMaster 402N User Guide

Menu Structure

The following figure shows the structure of the control panel main menus and submenus. For more specific information about using and navigating the printer menu system, see the User Guide provided on the Electronic Library CD-ROM.

Paper M enu

Copies Default Source Manual Feed Output Tray Media Size/Type

Front Tray 1 Tray 2 (optional) Tray 3 (optional)

Tray Linking Blank Pages

System Menu

Factory Defaults Display Language Powersaver Wait Timeout Job Timeout Jam Recovery Hex Print

Interface Menu

Port

Pa ra ll e l

Parallel Setup

Interpreter Fo r ma t Mode

Quality Menu

Resolution Tone r S aver

PS Menu

Print PS Errors Manual Feed TO

Functions

Reset Printer Print Summary Print Test Print Fonts

PCL Menu

Orientation Font Source Font Number Pitch Symbol Set Macro Filter Lines Per Page CR mode LF Mode FF Mode

NOTE: Additional menus and submenus may appear in the printer menu system when other options are

Paper Menu

The Paper Menu provides access to the printer settings for various paper-handling functions. Use the following procedure to enter the paper menu:

Figure 3-11: Printer Menu Structure.

installed.

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the dis-

play.

3. Press the SELECT button to enter the Paper Menu.

4. Press the NEXT button to move through the submenus: Copies, Default Source, Manual

Feed, Output Tray, Media Size/Type, Tr a y Li n k in g , Blank Pages, and Output Linking.

5. Use the procedures in the following table to access and change the printer paper-handling set-

tings:

Apr 02

Compuprint PageMaster 402N User Guide 3-7

Paper Menu

Submenus Default Setting Available Settings Procedure for Changing Setting

Copies

This submenu allows you to change the number of copies printed.

Default Source

This submenu allows you to choose a default paper source from a list of all installed sources.

Manual Feed

This submenu allows you to turn the manual feed on or off.

Output Tray

This submenu allows you to choose a default output tray from a list of all installed output trays.

Media Size/Type

This submenu allows you to set the media size and type for the Front Tray and set the medial type for all other trays.

1 Numbers 1 - 999 1. Press NEXT or PREVIOUS to increase

or decrease the number of copies printed.

2. Press SELECT to save this setting.

Tray 1 Fr ont

Tray 1 Tray 2 (optional) Tray 3 (optional)

1. Press NEXT or PREVIOUS to scroll through the list of available sources of paper.

2. Press SELECT to set a source as the default.

Off On

Off

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

Face Down Tray Face Down Tray

Offset Tray (optional)

1. Press NEXT or PREVIOUS to scroll through the list of available output trays.

2. Press SELECT to set a tray as the default.

Front Tray

Size: Letter LEF Type : P la i n

Tra y 1

Type : P la i n Tra y 2 (optional) Type : P la i n Tra y 3 (optional) Type : P la i n

Size

Front Tray: Letter LEF, A4 LEF, B5, A5, Statement, Executive, C5 Envelope, DL Envelope, Com10 Envelope, Monarch

Ty pe

Front Tray: Plain, Transparency, Prepunched, Letterhead, Colored, Preprinted, Bond, Label, Card Stock, Postcard, Envelope, Other

1. Press NEXT or PREVIOUS to scroll through the list of available sources of paper.

2. Press SELECT to choose a tray.

3. Press NEXT or PREVIOUS to toggle between MEDIA SIZE and MEDIA TYPE.

4. Press SELECT to choose either.

5. Press NEXT or PREVIOUS to scroll through the available sizes or types.

6. Press SELECT to set a size or type.

Envelope, Ledger, A3, B4, Legal, Folio, A4 SEF, Letter SEF, B5 SEF

Other Trays: Plain, Transparency, Prepunched, Letterhead, Colored, Preprinted, Bond, Other

Tray Linking

This submenu allows you to turn the tray linking function on or off.

Apr 02

On On

Off

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

3-8 Compuprint PageMaster 402N User Guide

Paper Menu

Blank Pages

This submenu allows you to choose to either print or not print blank pages of a document.

Output Linking

This submenu allows you to turn the output linking function on or off.

Print Print

Do Not Print

Off On

Off

1. Press NEXT or PREVIOUS to toggle between PRINT and DO NOT PRINT.

2. Press SELECT to save this setting.

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

Apr 02

Interface Menu

The Interface Menu provides access to the printer interface settings. Use the following procedure to enter the interface menu:

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “Interface Menu” is shown on the second line of the

3. Press the SELECT button to enter the interface menu.

4. Press the NEXT button to move through the submenus: Port Name.

5. Use the procedures in the following table to access and change the printer interface settings:

Compuprint PageMaster 402N User Guide 3-9

Interface Menu

display.

Submenus Default

Port

This submenu allows you to choose the type of interface.

Parallel Setup

This submenu allows you to set up the parallel interface.

PS Menu

The PS Menu provides access to the PostScript settings. Use the following procedure to enter the PS Menu:

Available

Setting

(Port Name):On(Port Name):

Interpreter:

Auto Switch

Format:

Raw

Mode:

Bidirectional

Settings

On, Off

Interpreter:

Auto Switch PCL PostScript 3

Format:

Raw Normal Binary

Mode:

Bidirectional Standard

Procedure for Changing Setting

1. Press NEXT or PREVIOUS to toggle between available ports.

2. Press SELECT to save this setting.

1. Press NEXT or PREVIOUS to scroll through the INTERPRETER, FORMAT, and MODE submenus.

2. Press SELECT to choose a submenu.

3. Press NEXT or PREVIOUS to scroll through the settings.

4. Press SELECT to choose and save a setting.

Apr 02

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “PS Menu” is shown on the second line of the display.

3. Press the SELECT button to enter the PS menu.

4. Press the NEXT button to move through the submenus: Print PS Errors, and Manual Feed

TO.

5. Press the SELECT button to enter a submenu.

6. Use the procedures in the following table to access and change the PostScript settings:

3-10 Compuprint PageMaster 402N User Guide

PS Menu

Submenus Default

Setting

Print PS Errors

Off On This submenu allows you to choose to either print or not print PS errors.

Manual Feed TO

0 0 - 99999 1. Press NEXT or PREVIOUS to increase or decrease This submenu allows you to set the manual feed timeout—the number of seconds the printer shold wait for a manual feed. A setting of 0 will cause printer to wait indefinitely for a manual feed.

Available Settings Procedure for Changing Settings

1. Press NEXT or PREVIOUS to toggle between ON

Off

(print) and OFF (do not print).

2. Press SELECT to save this setting.

each digit of the five-digit number.

2. Press SELECT to move to the next number.

3. Press SELECT after setting the last digit to save the setting.

Apr 02

Compuprint PageMaster 402N User Guide 3-11

PCL Menu

The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL menu:

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the dis-

play.

3. Press the SELECT button to enter the PCL menu.

4. Press the NEXT button to move through the submenus: Print PS Errors, Manual Feed TO.

5. Press the SELECT button to enter a submenu.

6. Use the procedures in the following table to access and change the PCL settings:

Submenus Default Setting Available Settings Procedure for Changing Setting

Orientation

This submenu allows you to choose the orientation of the page.

Font Source

This submenu allows you to choose a font source.

Font Number

This submenu allows you to set the font number.

Pitch

This submenu allows you to change the pitch of text.

Symbol Set

This submenu allows you to choose a symbol set.

Portrait Portrait

Landscape

Internal Internal 1. Press NEXT or PREVIOUS to

0 Numbers 0-? 1. Press NEXT or PREVIOUS to

10.00 0.08 - 100.00 1. Press NEXT or PREVIOUS to

10U:PC-8 CP437 10U:PC-8 CP437

11U:PC-8 D/N 12U:PC-850 17U:PC-852 9T:PC-Turkish 19U:WIN Latin1 9E:WIN Latin2 5T:WIN Latin5 7J:Desk Top 10J:PS Text 13J:Ventura Intl 14J:Ventura US 6J:Microsoft Pub 8M:Math-8 PS:Math 6M:Ventura Math

15U:Pi Font 1U: Legal 1E: ISO4 UK 0U:ISO6 ASCII 0U:ISO11 Swedish 0I:ISO15 Italian 2S:ISO17 Spanish 1G:ISO21 German 0D:ISO60 Norweg. 1F:ISO69 French 9U:WIN3.0 Latin1 8U:Roman 8 0N:ISO 8859-1 2N:ISO 8859-2 5N:ISO 8859-5

1. Press NEXT or PREVIOUS to toggle between PORTRAIT and LANDSCAPE.

2. Press SELECT to choose and save an orientation.

scroll through the available font sources.

2. Press SELECT to choose and set a source.

increase or decrease the font number.

2. Press SELECT to save this setting.

increase or decrease the pitch.

2. Press SELECT to save this setting.

1. Press NEXT or PREVIOUS to scroll through the available symbol sets.

2. Press SELECT to choose and set a symbol set.

Apr 02

3-12 Compuprint PageMaster 402N User Guide

PCL Menu

Macro Filter

This submenu allows you to turn the macro filter on or off.

Lines Per Page

This submenu allows you to change the number of lines per page.

CR Mode

This submenu allows you top define the action prompted by a carriage return—a carriage return equals either a cariage return alone, or a carriage return and a line feed together.

LF Mode

This submenu allows you to define the action prompted by a line feed—a line feed equals either a line feed alone or a carriage return and a line feed together.

Off On

Off

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

64 5 - 128 1. Press NEXT or PREVIOUS to

increase or decrease the lines per page.

2. Press SELECT to save this setting.

CR = CR CR = CR

CR = CR/LF

1. Press NEXT or PREVIOUS to choose from CR=CR or CR=CR/LF.

2. Press SELECT to save this setting.

LF = LF LF = LF

LF = CR/LF

1. Press NEXT or PREVIOUS to choose from LF=LF or LF=CR/LF.

2. Press SELECT to save this setting.

FF Mode

This submenu allows you to define the action prompted by a form feed—a form feed equals either a form feed alone or a carriage return and a form feed together.

FF = FF FF = FF

FF = CR/FF

1. Press NEXT or PREVIOUS to choose from FF=FF or FF=CR/FF.

2. Press SELECT to save this setting.

Apr 02

Compuprint PageMaster 402N User Guide 3-13

System Menu

The system menu provides access to system settings. Use the following procedure to enter the system menu:

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “System Menu” is shown on the second line of the dis-

play.

3. Press the SELECT button to enter the system menu.

4. Press the NEXT button to move through the submenus: Factory Defaults, Display Lan-

guage, Power Saver, Wait Timeout, Job Timeout, Jam Recovery, and Hex Print.

5. Press the SELECT button to enter a submenu.

6. Use the procedures in the following table to access and change the system settings:

Submenus Default Setting Available Settings Procedure for Changing Setting

Factory Defaults

This submenu allows you to reset the printer to U.S. or Non-U.S. factory defaults.

Display Language

This submenu allows you to change the language of the display messages.

Power Saver

This submenu allows you to set the number of minutes the printer is idle before it reverts to Power Saver Mode.

Wait Ti m eout

This submenu allows you to increase or decrease the length of time (in seconds) that the printer will remain in the waiting state—a job is being processed, no end-of-file has been detected, and there is no more data to process. This setting applies to both

PCL and PostScript print jobs.

U.S. U.S.

Non-U.S.

English English

French German Italian Spanish

15 0 - 999 1. Press NEXT or PREVIOUS to

20 0 - 99999 1. Press NEXT or PREVIOUS to

1. Press NEXT or PREVIOUS to toggles between U.S. and NON-U.S.

2. Press SELECT to choose and set the factory defaults.

1. Press NEXT or PREVIOUS to scroll through the available languages: English, French (Francais), German (Deutsch), Italian (Italiano), or Spanish (Espanol).

2. Press SELECT to choose and set the language.

increase or decrease the number of minutes.

2. Press SELECT to save this setting.

increase or decrease each digit of the five-digit number.

2. Press SELECT set one digit and move to the next digit.

3. Press SELECT after changing the last digit to save this setting.

Job Timeout

This submenu allows you to increase or decrease the time limit (in seconds) for PostScript jobs. A 0 setting indicates no timeout. This setting applies only to PostScript

jobs.

Apr 02

0 0 - 99999 1. Press NEXT or PREVIOUS to

increase or decrease each digit of the five-digit number.

2. Press SELECT set one digit and move to the next digit.

3. Press SELECT after changing the last digit to save this setting.

3-14 Compuprint PageMaster 402N User Guide

System Menu

Jam Recovery

This submenu allows you to turn jam recovery on or off.

Hex Print

This submenu allows you to print hexadecimal characters.

On On

Off

Off On

Off

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

Apr 02

Compuprint PageMaster 402N User Guide 3-15

Quality Menu

The Quality Menu provides access to the printer settings that are related to print quality. Use the following procedure to enter the Quality Menu:

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “Quality Menu” is shown on the second line of the dis-

play.

3. Press the SELECT button to enter the system menu.

4. Press the NEXT button to move through the submenus: Resolution, Enhancement, and

To ne r Sa ve r.

5. Press the SELECT button to enter a submenu.

6. Use the procedures in the following table to access and change the system settings:

Submenus Default Setting Available Settings Procedure for Changing Setting

Resolution

This submenu allows you to set the resolution (dpi).

Toner Saver

This submenu allows you to choose from several toner-saving settings.

600 dpi 600 dpi

1200 dpi

On On

Off

1. Press NEXT or PREVIOUS to scroll through the available resolutions.

2. Press SELECT to choose and set the dpi.

1. Press NEXT or PREVIOUS to toggle between ON and OFF.

2. Press SELECT to save this setting.

Apr 02

3-16 Compuprint PageMaster 402N User Guide

Functions Menu

The Functions Menu provides access to several printer functions that can supply you with information about the printer and its settings. Use the following procedure to enter the Functions Menu:

1. Press the MENU button on the control panel.

2. Press the NEXT button until the text “Functions Menu” is shown on the second line of the

display.

3. Press the SELECT button to enter the system menu.

4. Press the NEXT button to move through the available functions: Reset Printer, Print Sum-

mary, Print test, and Print Fonts.

5. Use the procedures in the following table to execute the functions:

Functions Procedure for Executing Function

Status Menu

In addition to the main menus listed above, the printer also provides a status menu that allows you to view the current settings for the input and output trays and the toner cartridge. Use the following procedure to enter the Status Menu:

Reset Printer

This function resets the printer.

Print Summary

This function prints a list of all printer settings:

Print Test

This function allows you to print a single test page or a continuous test page.

Print Fonts

This function allows you to print Postscript or PCL font lists.

Press SELECT to reset the printer.

Press SELECT to print a summary of the printer settings.

1. Press NEXT or PREVIOUS to toggle between SINGLE PAGE and CONTINUOUS.

2. Press SELECT to print the test page(s).

1. Press NEXT or PREVIOUS to toggle between POSTSCRIPT and PCL.

2. Press SELECT to select and print the specific fonts list.

1. Press the STATUS button on the control panel.

2. Press the NEXT button to move through the submenus: Front, Tray 1, Tray 2, Tray 3, Face

Down, and Toner.

3. Press the SELECT button to enter a submenu.

4. Use the procedures in the following table to view the status of the printer:

Submenu Procedure for Executing Function

Front

This submenu allows you to view the current Media Size and Media Type for the front tray.

1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for the Front Tray.

2. Press SELECT to view a specific setting.

Apr 02

Compuprint PageMaster 402N User Guide 3-17

Status Menu

Tray 1

This submenu allows you to view the current Media Size, Media

1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 1.

2. Press SELECT to view a specific setting.

Type, and Level for Tray 1.

Tray 2

This submenu allows you to view the current Media Size, Media

1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 2.

2. Press SELECT to view a specific setting.

Type, and Level for Tray 2.

Tray 3

This submenu allows you to view the current Media Size, Media

1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 3.

2. Press SELECT to view a specific setting.

Type, and Level for Tray 3.

Face Down Tray

1. Press SELECT to view the status of the Face Down Tray.

This submenu allows you to view the status of the face down tray.

To ne r

Press SELECT to view the status of the toner cartridge.

◆ ◆ ◆

Apr 02

3-18 Compuprint PageMaster 402N User Guide

Status Menu

Apr 02

Maintaining the Printer

Chapter 4

In this Chapter . . .

• “About this Chapter” on page 4-2

• “Upgrading Printer Firmware” on page 4-2

• “Replacing Printer Components” on page 4-3

• “Cleaning the Printer” on page 4-14

• “Moving the Printer” on page 4-26

• “Storing the Printer for Long Periods of Time” on page 4-27

Apr 02

4-2 Compuprint PageMaster 402N User Guide

Upgrading Printer Firmware

About this Chapter

Upgrading Printer Firmware

The executable firmware for the printer controller is stored in FLASH memory. You can easily upgrade this firmware on site when a new version of code is available. The upgrade process involves sending the new code, which is usually named with a .LOD extension, to the printer using either the parallel or network interface. When the printer receives the file, it will automatically recognize it as a firmware upgrade file and will program it into the FLASH memory. During this process the printer will display information about each sub-file that it is receiving or programming. When finished, the printer displays the text “Upgrade Completed” and reboots, executing the new firmware.

Contact your dealer or service provider for more information about firmware upgrades.

Upgrading Firmware Using the Parallel Interface

To upgrade the printer using the parallel interface, go to the DOS prompt and use the copy command to copy the new file to the printer. For example, type “copy newversion.lod/b lpt1” at the DOS prompt, where “newversion” is the name of the firmware upgrade file and “lpt1” is the printer you would like to upgrade. Be sure to use the “/b” switch on the copy command line to ensure that the data is sent in binary mode.

NOTE: If you are using a PC that is not running Windows or if you do not have any printer drivers installed

and configured to use the parallel interface, you will need to configure the parallel port for permanent retry by entering the following command PRIOR to entering the copy command discussed above: mode lpt1:,,p

If you are running Windows, you may get an error message during the upgrade process that indicates that the printer is busy or that there is a printer error. This message box will contain check-boxes for “Retry” or “Cancel”. DO NOT SELECT CANCEL. This error message is only a result of the printer programming a large file into FLASH memory and will disappear once the programming is completed.

Upgrading Firmware Using the Network Interface

To upgrade printer firmware using the network interface, simply send the new file to the printer using whatever procedure you normally use to send a print file. This procedure varies depending on the network environment.

Apr 02

Replacing Printer Components

Replacing the Toner Cartridge

The toner cartridge contains the dry ink as well as the xerographic drum and associated components that create the xerographic image on a sheet of paper. The toner cartridge will eventually run out of ink through normal use. When the toner is low, printed images will be uneven or very light. Use the following guidelines when using or storing a toner cartridge:

• An unopened and correctly stored toner cartridge has a shelf life of approximately two years.

• Do not open the box containing the toner cartridge until you are ready to install the cartridge into the printer.

• Store the toner cartridge box horizontally—not on end.

• Keep the cartridge out of the reach of children, and in an area where the temperature remains between 32 toner cartridge into a warm room, wait a least an hour for the temperature to stabilize before opening the cartridge box.

• Do not disassemble the toner cartridge.

• Toner is a safe material, but if you get any on your hands DO NOT wash them in hot water. Use only cold water to wash off toner. Hot water sets the toner and makes it difficult to remove.

• A shutter protects the photosensitive drum from ambient light. Do not open the drum shutter by hand.

F and 95°F and the humidity remains between 15% to 85%. If you bring a cold

Compuprint PageMaster 402N User Guide 4-3

Replacing Printer Components

Drum Shutter

CAUTION: Do not expose the new toner cartridge to strong light for more than a few minutes before installing it into the printer.

WARNING! Do not dispose of used toner cartridges in an incinerator or in an open fire.

Use the following procedure to replace the toner cartridge:

1. Place a drop-cloth or some paper on the table or floor near the printer.

Apr 02

4-4 Compuprint PageMaster 402N User Guide

Replacing Printer Components

2. Locate the finger grip near the top cover of the printer and pull the top cover up and back to

open it.

3. Remove the old toner cartridge from the printer and carefully place it on the drop-cloth.

Apr 02

Compuprint PageMaster 402N User Guide 4-5

Replacing Printer Components

4. Remove the new toner cartridge from its packaging.

5. Rock the toner cartridge back and forth and then shake it horizontally to ensure that the

toner is evenly distributed.

6. Grasp the toner cartridge firmly and pull the sealing tape straight out from the cartridge.

Apr 02

4-6 Compuprint PageMaster 402N User Guide

Replacing Printer Components

7. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower

the toner cartridge into the printer.

8. Close the top cover.

Disposing of the Print Cartridge

1. Place the used toner cartridge inside the new toner cartridge box and seal the box.

2. Dispose of or recycle the used toner cartridge.

WARNING! Do not dispose of the old toner cartridge in an incinerator or in an open fire.

Apr 02

Compuprint PageMaster 402N User Guide 4-7

Replacing Printer Components

Replacing the Fuser

The fuser melts the toner image into the paper to form a finished print. The fuser wears with normal use and can leave dirt or marks on printed sheets when worn. The normal life of a fuser is approximately 200,000 A4/Letter size prints at 5% area coverage. Running high image density prints or large format paper will cause the fuser life to be shorter.

WARNING! The fuser becomes very hot during operation. Do not touch the fuser until it is cool.

NOTE: In the following procedure, the left and right sides of the printer are those to the left and right of a

person facing the rear of the printer.

Use the following procedure to remove and replace the fuser:

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,

and disconnect the AC power cord from the wall outlet. Wait at least 30 minutes before proceeding to remove the fuser..

Apr 02

NOTE: If the high capacity stacker is installed, it is not necessary to remove it to replace the fuser; however,

removing the stacker will make it easier to access the fuser.

4-8 Compuprint PageMaster 402N User Guide

Replacing Printer Components

2. Locate the hand grip on the rear of the printer and pull it toward you to open the rear cover.

3. Release the fuser by pressing the top of the fuser latch on the left side of the printer.

4. Grasp the handles at the ends of the fuser. Lift up on the left end slightly, move the fuser to

the left, then lift the fuser straight up and out of the printer.

Apr 02

Compuprint PageMaster 402N User Guide 4-9

Replacing Printer Components

5. Remove the new fuser from its packaging, and remove the fuser shipping spacers by pulling

them in the direction shown in the figure below.

6. Grasp the fuser by the handles. Tilt the right end of the fuser downwards slightly and insert

the right end of the fuser under the catch on the right side of the printer frame.

Apr 02

7. Ensure that the fuser pins are properly placed into the holes in the printer frame by lifting up

on the right end of the fuser. The fuser should not move.

8. Press down on the left end of the fuser to seat it, then move the top of the fuser latch to the

right to lock the fuser into position.

4-10 Compuprint PageMaster 402N User Guide

Replacing Printer Components

9. Close the rear cover.

10. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

11. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Replacing the Transfer Roll

The transfer roll is the electrically conductive rubber roll that transfers the toner image from the drum onto the paper. The transfer roll wears with normal use, and eventually must be replaced. Use the following procedure to replace the transfer roll:

Apr 02

Compuprint PageMaster 402N User Guide 4-11

Replacing Printer Components

NOTE: This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,

and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it from the printer.

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

2. Locate the finger grip on the right side of the top cover and lift the top cover up and back.

Apr 02

3. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old

newspaper.

4-12 Compuprint PageMaster 402N User Guide

Replacing Printer Components

4. Release the transfer roll by lifting up on the latches at either end. Carefully lift the roll out of

the clips and remove it from the printer.

5. Remove the new transfer roll from its packaging and hold it as shown below.

Do not touch the surface of the new transfer roll. Oil from your fingers can cause marks on printed sheets.

6. Press the ends of the new transfer roll into the clips on the paper transport. Rotate the locking

arm down into the locked position.

Apr 02

Compuprint PageMaster 402N User Guide 4-13

Replacing Printer Components

7. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the

toner cartridge into the printer.

8. Close the top cover.

9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Apr 02

4-14 Compuprint PageMaster 402N User Guide

Cleaning the Printer

Cleaning the Exterior

The covers and tray faces of the printer may collect dust and dirt through normal use. Although exterior dirt should not affect printer performance, an occasional exterior cleaning helps maintain the appearance of the printer appearance. Use the following procedure to clean the exterior of the printer:

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,

and disconnect the AC power cord from the wall outlet.

2. Using a soft cloth that is slightly damp with cold water, wipe the printer covers and tray faces.

Use a very mild, non-abrasive soap to remove heavy dirt and toner stains.U

Do not use solvents or abrasive cleaners to clean printer covers. Use only cold water and a very mild soap.

3. Use a soft, dry cloth to thoroughly dry the covers and tray faces.

Apr 02

Compuprint PageMaster 402N User Guide 4-15

Cleaning the Printer

4. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

5. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Apr 02

Cleaning the Interior

The interior of the printer does not generally need to be cleaned unless a paper jam drops toner onto the paper path or you accidentally spill toner inside the printer when installing a new toner cartridge. Use the following procedure to clean the interior of the printer only when necessary:

Since there is always the possibility of damaging delicate printer components by carelessness or vigorous cleaning methods, Compuprint recommends that you clean the interior only when you are instructed to do so by a service representative or in a troubleshooting procedure presented in this manual.

NOTE: This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,

and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it from the printer.

4-16 Compuprint PageMaster 402N User Guide

Cleaning the Printer

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,

and disconnect the AC power cord from the wall outlet.

2. Remove all of the paper from the main paper tray and from the front paper tray.

3. Locate the finger grip on the right side of the top cover and lift the top cover up and back.

Apr 02

Compuprint PageMaster 402N User Guide 4-17

Cleaning the Printer

4. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old

newspaper.

5. Open all printer doors.

6. For minor cleaning, use a soft, dry cloth and carefully wipe only those areas of the printer

interior that appear to be dirty.

For major cleaning, use a small vacuum cleaner with a disposable bag and crevice tool attachment. Use a soft-haired brush to dislodge dirt and toner and sweep it into the vacuum nozzle.

7. Wipe the laser scanner window with a soft lint free cloth.

Apr 02

4-18 Compuprint PageMaster 402N User Guide

Cleaning the Printer

8. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the

toner cartridge into the printer.

9. Close the top cover.

10. Reload all paper into the main paper tray and the front paper tray.

Apr 02

Compuprint PageMaster 402N User Guide 4-19

Cleaning the Printer

11. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

12. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Cleaning Feed Rolls

Rubber feed rolls drive sheets of paper out of the front paper tray into the printer, and also drive sheets of paper out of the main paper tray into the printer. These feed rolls wear with normal use and eventually become coated with paper dust and must be cleaned. Frequent feed jams in the front tray or main tray indicate that the feed rolls need to be cleaned.

Main Feed Roll

Use the following procedure to clean the main feed roll:

Apr 02

4-20 Compuprint PageMaster 402N User Guide

Cleaning the Printer

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,

and disconnect the AC power cord from the wall outlet.

2. Remove the main paper tray and set it on a flat level surface.

3. Open the front paper tray and pull the front feeder partially out of the printer.

Apr 02

Compuprint PageMaster 402N User Guide 4-21

Cleaning the Printer

4. Reach into the main paper tray well and rotate the feed roll to the down position, as shown in

the figure below.

5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed roll.

6. Rotate the feed roll back into the feed position.

Apr 02

7. Reinstall the front paper tray.

4-22 Compuprint PageMaster 402N User Guide

Cleaning the Printer

8. Reinstall the main paper tray.

9. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

10. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Front Feed Rolls

Use the following procedure to clean the front feed rolls:

Apr 02

Compuprint PageMaster 402N User Guide 4-23

Cleaning the Printer

NOTE: This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,

and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it from the printer.

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,

and disconnect the AC power cord from the wall outlet.

2. Locate the finger grip on the right side of the top cover and lift the top cover up and back.

Apr 02

3. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old

newspaper.

4-24 Compuprint PageMaster 402N User Guide

Cleaning the Printer

4. Look inside the empty toner cartridge cavity and locate the D shaped rubber front tray feed

rolls and the white plastic rolls next to them.

5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed rolls.

6. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the

toner cartridge into the printer.

7. Close the top cover.

Apr 02

Compuprint PageMaster 402N User Guide 4-25

Cleaning the Printer

8. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of

the power cord into the AC outlet.

SIB048F

9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.

Apr 02

4-26 Compuprint PageMaster 402N User Guide

Moving the Printer

Follow the guidelines below when lifting or moving the printer:

• The printer is very heavy, and should always be lifted by two people. The weight of the printer without paper tray, toner cartridge, and paper is about 55 lbs (25 kg). Never attempt to lift the printer alone.

• To lift the printer, have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer. Do not lift the printer by grasping any area other than these recessed areas.

• When lifting the printer, maintain proper lifting posture to prevent injuries.

SIB003F

Moving the Printer a Short Distance

Use the following procedure to move the printer a short distance:

1. Turn the printer off by pressing the [ O ] on the power switch on the back of the printer.

2. Unplug the AC power cord from the AC wall outlet.

3. Disconnect the printer from the host computer.

4. Wait 30 minutes for the printer to cool.

5. Refer to Chapters 6 through 9 for instructions on moving installed paper-handling options.

6. Remove the toner cartridge and cover it with an opaque plastic sheet.

7. If the printer or the table the printer is on has casters, unlock the casters.

8. Move the printer to the new location.

9. Once the printer is in the new location, refer to the Installation Guide included in the origi-

nal printer packaging and in the Electronic Library CD-ROM for installation instructions.

Moving the Printer a Long Distance

Use the following procedure to move the printer a long distance:

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

2. Unplug the AC power cord from the wall outlet and from the back of the printer.

3. Disconnect the printer from the host computer.

4. Remove the paper from all of the paper trays.

Apr 02

5. Wait 30 minutes for the printer to cool.

6. Remove all installed paper-handling options. Refer to Chapters 6 through 9 for instructions

for removing installed paper-handling options.

7. Remove the toner cartridge and place it in an opaque plastic bag, then seal the bag with tape

and place it in a sturdy box.

8. Repack the printer, paper trays, AC power cord and toner cartridge into the original shipping

box or boxes.

9. Once the printer is in the new location, refer to the Installation Guide included in the origi-

nal printer packaging and in the Electronic Library CD-ROM for installation instructions.

Storing the Printer for Long Periods of Time

If you will not be using the printer for several months, use the following procedure to prepare the printer for storage:

1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.

2. Unplug the AC power cord from the AC wall outlet.

3. Disconnect the printer from the host computer.

Compuprint PageMaster 402N User Guide 4-27

Storing the Printer for Long Periods of Time

4. Remove the paper from all of the paper trays.

5. If you will be storing the printer for six months or longer, remove the toner cartridge and

place it in an opaque plastic bag, and seal the bag with tape.

NOTE: After prolonged inactivity the toner cartridge may degrade to the point where it is no longer usable

and must be replaced. Poor print quality and frequent paper jams may indicate that the toner has solidified and that the drum has oxidized during storage.

6. Cover the printer with a plastic sheet and tape down the corners.

7. Store the printer in an area where the temperature and humidity are moderate, as described in

“Environment Requirements” on page 1-4.

NOTE: Do not stack other items on top of the printer when storing the printer.

◆ ◆ ◆

Apr 02

4-28 Compuprint PageMaster 402N User Guide

Storing the Printer for Long Periods of Time

Apr 02

Troubleshooting

Chapter 5

In this Chapter . . .

• “About this Chapter” on page 5-2

• “Installation Problems” on page 5-2

• “Paper Jams” on page 5-4

• “Print Image Quality Problems” on page 5-27

• “Miscellaneous Problems” on page 5-35

• “Warning Messages and Error Messages” on page 5-39

Apr 02

5-2 Compuprint PageMaster 402N User Guide

Installation Problems

About this Chapter

There are four basic types of printer problems:

• Installation problems

If there is a problem with the printer when you first turn in on, refer to “Installation Prob-

lems” on page 5-2 for information about possible installation problems.

•Paper Jams

If there is a paper jam, refer to “Paper Jams” on page 5-4 for procedures to remove the jam.

• Print quality problems

If the finished prints delivered to the output tray display image problems such as image black spots or vertical lines on the page, refer to “Print Image Quality Problems” on page 5-27 and complete the procedure provided for the specific image problem that you have encountered.

• Miscellaneous problems

If you have a printer problem but the control panel does not display a warning message or error message, refer to “Miscellaneous Problems” on page 5-35 and follow the directions for correcting that problem.

Many of these printer problems are indicated by a warning or error message appearing on the control panel display. If the printer control panel displays a warning message or error message, refer to

“Warning Messages and Error Messages” on page 5-39 and complete the actions prescribed for the

specific warning or error message.

Installation Problems

It is common for simple oversights during printer installation to cause problems when you first turn the printer on, resulting in noise, smoke, or smell; an inoperative printer; or the absence of a ready message on the control panel.

Apr 02

Compuprint PageMaster 402N User Guide 5-3

Installation Problems

Inoperative Printer

If you have problems turning on the printer, check the possible causes listed in the table below. If the printer will not start after checking these items, turn the printer off, disconnect the power cord from the AC outlet, and contact your dealer or an authorized service provider.

Description Possible Cause Action

There is no power. The power switch is not set to

[ I ] (on).

The power cord is not properly plugged into an AC outlet or into the AC connector on the rear of the printer.

Voltage of the AC power is not correct.

The fuse on the power cord is not functioning. (UK only)

The AC wall outlet is not functioning.

There is interference from other electrical devices on the same circuit.

Check the power switch.

See “Step 7: Connecting the Power Cord and Turning the Printer On” on page 1-15. of the

Installation Guide.

Set the power switch to [ O ] (off) and then connect the power cord firmly to the AC connector and to the AC outlet.

See “Step 7: Connecting the Power Cord and Turning the Printer On” on page 1-15. of the

Installation Guide.

Verify that the AC outlet is rated for the voltage of your printer. See “Electrical Requirements”

on page 2-5. of this guide.

Verify that the fuse on the power cord is intact. (UK only)

Verify that voltage is present at the AC wall outlet by connecting another electrical device to the outlet. If power does not flow to the other device, check the AC wall outlet circuit breakers for a tripped breaker.

Unplug all electrical devices from the AC wall outlet circuit, and then reconnect only the printer. Turn printer power on.

Apr 02

Power is frequently interrupted.

Thermal sensors may have shut down the printer.

The printer is malfunctioning. Turn the printer off and disconnect the power

Turn the printer off and wait 20 minutes, then turn the printer back on.

cord from the AC outlet. Contact your dealer or an authorized service provider.

No Ready Message

After warming up, the printer control panel displays the text “Ready”, indicating that the printer is ready to print. If the printer does not show this message, but shows an error message instead, refer to “Warning Messages and Error Messages” on page 5-39 to determine the appropriate action for the specific error message that is shown. If the printer does not display either the “Ready” message or an error message, contact your retailer or sales representative.

Noise, Smoke, or Smell

If you notice unusual noise, smoke, or smell after turning the printer on, turn the printer off immediately and disconnect it from the AC wall outlet. Use the following procedure to determine the cause

of and alleviate the problem:

5-4 Compuprint PageMaster 402N User Guide

Paper Jams

1. Refer to the pictorial unpacking sheet and the Installation Guide included in the printer

packaging and make sure you have removed all shipping spacers and protective tape from the inside of the printer, the paper trays, and the toner cartridge.

2. Open the covers on the printer and carefully inspect the fuser area. Remove any pieces of

paper that may be stuck in the fuser.

3. Check the inside of the printer for any obviously broken or detached parts. If you find a bro-

ken part, contact your retailer or sales representative.

4. Check the exterior of the printer for broken covers. If you find a broken cover, contact your

retailer or sales representative.

5. Verify that the AC wall outlet is the correct voltage for your printer.

6. Remove any paper you have loaded in the main tray, check the inside of the tray well for stray

sheets of paper, and reload the paper into the main tray.

7. Connect the printer to the AC wall outlet and turn the printer on by pressing the [ I ] on the

power switch on the right side of the printer.

8. If this procedure does not eliminate the noise, smoke or smell, or if the problem returns, turn

the printer off, unplug the AC power cord from the AC wall outlet, and contact your retailer or sales representative.

Paper Jams

Paper jams are generally the most common and reoccurring problem encountered when using any printer. Paper may jam anywhere along the paper path—from the paper tray to the output tray. Sensors within the printer constantly monitor paper travel, so when a sheet of paper fails to arrive at a certain point within a specific time, the printer interprets that to mean that the paper has stopped between two sensors along the paper path. The printer then displays a Paper Jam error message that corresponds to that specific jam.

When paper gets jammed inside the printer, printing stops and an error code indicating the position of the jam appears on the display.

Error Code Paper Jam Location

E0 At the high capacity feeder

E1 At the regi sensor

E2-X Between the paper feed section (front paper tray or main tray) and

the toner cartridge

E3 Between the toner cartridge and the fuser unit

E4 At the paper exit slot

E7 At the duplexer

E8 At the stacker

Apr 02

Compuprint PageMaster 402N User Guide 5-5

Paper Jams

Stacker

(optional)

Duplexer

(optional)

E2-2

E2-1

Paper Feeders

(optional)

Apr 02

Figure 3-12: Paper Jam Locations and Error Codes.

The most common causes of paper jams are:

• The printer is not placed on a level surface.

• The print media does not conform to the specifications.

• The paper is not loaded correctly in the front paper tray or the cassette.

• The paper is wrinkled or curled.

• The paper guide is not set correctly.

Occasional paper jams result from simple things such as static electricity sticking paper together— causing several sheets to feed at the same time—or from the feed rolls becoming slippery from an accumulation of paper dust. Occasional paper jams usually require minor user intervention that involves reloading the paper or cleaning the feed rolls.

5-6 Compuprint PageMaster 402N User Guide

Paper Jams

Frequent paper jams can be caused by anything from foreign material in the paper path to a broken or malfunctioning component. Frequent paper jams may require involved user intervention that includes replacing a consumable item or calling a service technician to troubleshoot and correct the problem.

Clearing an E1, E2-1 or E2-2 Paper Jam

If an E1, E2-1 or E2-2 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere between the feed area and the registration sensor. Use the following procedure to clear a paper jam in this location:

1. Remove any printed pages from the output tray.

2. Open the top cover and the front tray cover.

Apr 02

Compuprint PageMaster 402N User Guide 5-7

Paper Jams

3. If the jam occurred while feeding from the front paper tray, remove all paper from the front

tray, including any paper that may be jammed inside the tray.

4. If the jam occurred while feeding from the main paper tray, remove the main paper tray.

Apr 02

5-8 Compuprint PageMaster 402N User Guide

Paper Jams

5. Remove any jammed or wrinkled paper from the paper tray.

6. Remove any jammed paper from the inside of the paper tray well.

Apr 02

Compuprint PageMaster 402N User Guide 5-9

Paper Jams

7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that

feeder and inspect the inside of the paper tray well, removing any jammed paper.

Apr 02

5-10 Compuprint PageMaster 402N User Guide

Paper Jams

8. Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper, then close

the rear door of the feeder

Apr 02

Compuprint PageMaster 402N User Guide 5-11

Paper Jams

9. Remove the front tray by lifting up slightly and pulling the tray out from the printer.

10. Remove the toner cartridge.

11. Remove any jammed paper from the toner cartridge well.

Apr 02

5-12 Compuprint PageMaster 402N User Guide

Paper Jams

12. Reinsert the front tray into the printer.

13. Reload any paper into the front tray.

14. Close the front tray cover.

Apr 02

CPG 402N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

About this Manual

Welcome

Scope

Overview

Preface

Chapter 1: Getting Started

Chapter 2: Using the Printer

Chapter 3: Understanding and Navigating the Control Panel

Chapter 4: Maintaining the Printer

Chapter 5: Troubleshooting

Chapter 6: Using the Duplexer

Chapter 7: Using the 500-Sheet Feeder

Chapter 8: Using the High Capacity Feeder

Chapter 9: Using the Stacker

Printer Orientation

Conventions

About the Printer

Features

Available Configuration

Getting Started

About this Chapter

Package Contents

CD-ROM Contents

Printer Location Requirements

Printer Weight and Dimensions

Space Requirements

Environment Requirements

Electrical Requirements

Parts of the Printer

Optional Printer Accessories

Paper Path

Using the Printer

Connecting the Printer to the AC Outlet

About this Chapter

Turning Power On and Off

Connecting the Printer to the Host Computer

Selecting Print Media

Paper and Print Media To Avoid

Correct Paper Storage

Print Media Capacities

Print Media Weight, Type, and Size

Loading Print Media

Loading the Main Tray

Loading the Front Tray

Loading Paper in the Front Tray

Loading Envelopes in the Front Tray

Loading Transparencies into the Front Tray

Loading Postcards into the Front Tray

Output Options for Oversize Print Media

Understanding and Navigating the Control Panel Menus

Control Panel Features

About this Chapter

LCD Display

LED Indicators

Pushbuttons

Navigating the Control Panel Menus

Menu Structure

Paper M enu

Interface Menu

PS Menu

PCL Menu

System Menu

Quality Menu

Functions Menu

Status Menu

Maintaining the Printer

Upgrading Printer Firmware

About this Chapter

Upgrading Firmware Using the Parallel Interface

Upgrading Firmware Using the Network Interface

Replacing Printer Components

Replacing the Toner Cartridge

Disposing of the Print Cartridge

Replacing the Fuser