Cox Voice Mail User Manual

Frequently Asked Questions

Cox Business Voice Mail FAQ

Product FAQ

How do I know if I use Cox Business Voice Mail?

If you use Cox Business phone lines, VoiceManager lines, or similar Cox Business Voice

services, you likely retrieve voice mail through Cox Business.
You can review your latest bill statement from Cox Business. If you notice the phrases,

“Standard Voice Mail,” “Group Voice Mail,” “Extension Voice Mail,” or “Related Services,” you
use Cox Business voice mail.

Can I use Cox Business Voice Mail without other Cox Business Voice services?

You must have a Cox Business voice line, trunk, or VNS service to subscribe to Cox Business

Voice Mail.

From a desk telephone, what is the best way to access a voice mailbox?

From a desk phone, VoiceManager or IP Centrex users can access their voice mailbox by

dialing “*298” or “*86”. Depending on how their line and caller ID is configured, the user may
just be prompted for their PIN, or they may be prompted for the 10-digit telephone number
(TN) and the PIN. (Click here for more details.) This provides access to the voice mail main
menu.

For additional details on the voice mail menu and associated options, see the Quick
Reference Guide and User Guide.

Cox Business Voice Mail FAQs 1

Frequently Asked Questions

Mailbox Feature

Feature Description

Value

Mailbox Size

Maximum amount of voice messages that can be left in
a mailbox

50 Minutes

Maximum Message
Length

Maximum length of a voice message that can be
left in the mailbox

5 Minutes

Greeting Length

Maximum length of a recorded greeting for a
mailbox

3 Minutes

Duration of Saved
Messages

Number of days a saved message can be kept
in the mailbox (after which it will automatically
be deleted)

31 Days

Language Options

Upon mailbox initialization, or at any time in the
future, you can select the default telephone
language for your mailbox. You can also
press + 4 to change the language setting

English or
Spanish

What features are available with Cox Business Voice Mail?

Cox Business Voice Mail includes high-value features to make leaving and retrieving

messages efficient for you and your employees. Here is a summary of Voice Mail features:

 Three main voice mail options: Basic, Extension, and Group Voice Mail
 Speedy access when you dial “*298” from your desk phone
 Optional services for Unified Messaging and Readable Voice Mail
 Other Voice Mail Specifications

We need to update the greeting in a voice mailbox, but prevent callers from leaving a

message. Can we configure this with standard voice mail?

Cox Business Voice mail offers multiple greetings options for you. The Extended Absence

Greeting allows you to customize a greeting and select whether or not you want to prevent
callers from leaving a message after the greeting plays. Press 5 from the Greetings menu to
activate this feature.

2 Cox Business Voice Mail FAQs

Frequently Asked Questions

How to Access Your Voice Mail from the Office

How to Access Your Voice Mail if Number is…

For IP Centrex and VoiceManager Customers

Masked

Unmasked

Press *86

Enter PIN only

Enter PIN only

For All Other Customers

Press *298

Enter 10-digit phone
number and PIN

(If you have not initialized
your mailbox, press *86
and enter the PIN only)

Enter PIN only

(If you have not initialized
your mailbox, press *86
and enter the PIN only)

Access Older Messages (Post Migration)

Log in to voice mail and press *5

I am leaving a message and hearing the response, “Your message is too short.” Is

there a minimum length for a message left in a voice mailbox?

Yes. The minimum message length is four (4) seconds.

Some Cox Voice customers have caller id masking which displays a different phone

number for caller ID than the connected phone line. One example might be when a CEO
makes a call from his private line, the caller ID number displays as the main office
number rather than the number on his desk. If we have caller id masking on our lines,
how does it impact our ability to use Cox Voice Mail?

Cox Business only masks caller id upon your request, and there is no upfront or recurring

charge for this service. If you are unsure about whether or not your caller id is masked,
contact a Cox representative. If your caller id is masked on your phone lines, you will need to
follow this process to initialize and check your voice mailboxes:

Do I have to mask caller id on my phone lines? How can I adjust this setting?

Caller ID masking is common for many businesses who want their main phone number to

appear in caller ID receivers, regardless of which line places a call. In these instances, Cox
Business will set up masking to use the main number as the caller ID.

Cox Business only masks Caller ID upon request and does not include additional charge(s).

Cox Business Voice Mail FAQs 3

Frequently Asked Questions

If we use a Cox Business virtual telephone number, how do we set up and use voice

mail?

Most voice mail users have a desk phone line, which rolls calls to a voice mailbox. Customers

with virtual telephone numbers (TNs) do not have a physical desk phone for this number. If
you use voice mail with a Cox virtual TN, refer to the tips listed below.

 If you have a virtual TN, the related voice mailbox should be pre-set by Cox voice mail

teams. If you cannot access the box from a valid access number, contact a Cox
representative to make sure that the mailbox is initialized.

 When you log in to the mailbox, you need to update the PIN, record a new greeting,

and record your name.

 Use voice mail and features as necessary.

Paging Notification

Can I receive voice mail notification to my alphanumeric pager?

Cox Business offers a pager notification option when you receive voice mail. All pager

notifications are routed to a pager email address, not a telephone number.
Once you have identified the email address for sending messages to your pager, typically in a

[e-mail] format, contact a Cox Representative to add pager

notification preferences to your voice mailbox.

What does the message look like in my pager?

When a voice message is deposited, you receive:

-----Original Message----­From: Cox Communications [mailto:[e-mail]]
Sent: Sunday, January 27, 2013 8:47 PM
To: Carter, Angelise (CCI-Atlanta)
Subject: New Voice Msg | 01/27/2013 | 08:46PM (EST) | Caller: [phone] | 2 new | 0
saved | 1 fax |

4 Cox Business Voice Mail FAQs