Cox UGBVMO1010 User Manual
COX BUSINESS TV
Everything you need to know about Cox Business TV service.
Dear Customer:
You made a great choice when you signed up for Cox Business TV. With
hundreds of channels and incredible TV and music programming, you’ll keep your
employees informed and up-to-date and make your customers feel comfortable and
welcome.
Cox Business TV enables any television to receive the new digital format from
a traditional cable outlet with a digital receiver. The on-screen Interactive Program Guide
(IPG)* gives you access to new features such as browsing by theme, show, program,
event and time, as well as the comfort of being able to block inappropriate
programming from your employees and customers by channel, time and rating.
Music Choice from Cox Business TV features over 40 cha
nnels of CD-quality,
commercial-free music. Choose rock, classical, country, jazz and more, anytime day
or night, to set the mood of your ofce environment.
This handbook will introduce you to all of the options available with Cox Business
TV. If you have questions, would like to inquire about other programming options,
or want to learn about Cox Business Internet
SM
and Cox Digital Telephone,® please call
your local customer care representative at the number in your area listed below.
Or visit us online at www.cox.com.
Thank you for your business and enjoy the show!
AR - NW Arkansas 800-620-6196
AZ - Phoenix 623-322-2000
AZ - Tucson 800-929-5118
CA - Orange County 949-546-2020
CA - San Diego 619-269-2000
CT - Manchester 860-432-6000
FL - Central Florida 866-272-5777
FL - Ft. Walton Beach 850-796-0394
FL - Pensacola 850-478-1269
GA - Macon 478-784-5131
IA - Council Bluffs 402-934-6000
ID - Sun Valley 866-272-5777
KS - Salina
KS - Topeka
800-860-6196
800-860-6196
KS - Wichita 800-860-6196
LA - Baton Rouge 225-615-2000
LA - Lafayette 866-272-5777
LA - New Orleans 504-304-1700
NE - Omaha 402-934-6000
NV - Las Vegas 702-507-2000
OH - Cleveland 216-535-3344
OK - Oklahoma City 405-600-6333
OK - Tulsa 918-806-6079
RI - Rhode Island 401-383-6100
VA - Hampton Roads 757-369-6500
VA - Northern Virginia 866-272-5777
VA - Roanoke 540-777-7373
* Features may not be available with all programming packages.
2
Cox Business TV User’s Guide
Table of Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Cox Business TV Digital Receivers
Important Tips for Safe Operation . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Universal Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
DVR Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning on the TV, cable receiver, and VCR. . . . . . . . . . . . . . . . . . 18
Changing channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting the volume level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interactive Program Guide (IPG)
Displaying the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Color-coding on the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Tuning to a program from the IPG . . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing more information about a program . . . . . . . . . . . . . . . . . 20
Browse by Theme or Program, Show, Event . . . . . . . . . . . . . . . . . . 20
Exiting the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Searching for a program using the IPG . . . . . . . . . . . . . . . . . . . . . 21
Displaying and browsing with the Channel Banner . . . . . . . . . . . . 21
Setting a timer to tune to a future program . . . . . . . . . . . . . . . . . . 22
Resolving conflicts with event and VCR recording timers . . . . . . . . . 22
Reviewing timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VCR recording functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the VCR Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Recording using your remote control . . . . . . . . . . . . . . . . . . . . . . . 24
Record on impulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Record using the timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Understanding the IPG symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3
Choosing Settings Menu
Displaying the Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Choosing Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Settings Menu Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Getting help for Settings Menu Preferences . . . . . . . . . . . . . . . . . . 28
Exiting the Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
How to Use Language Settings
On-screen Spanish instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Parental Control Features
Set up Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Set up your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Specify channels and ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Specify a time period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Locking channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Locking and unlocking titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activating Parental Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deactivating Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Changing your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Unlocking locked channels, ratings, titles or times . . . . . . . . . . . . . 36
Music Choice
Performance Rights Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cox iN DEMAND Pay-Per-View
What is Cox iN DEMAND Pay-Per-View? . . . . . . . . . . . . . . . . . . . 37
To order Cox iN DEMAND Pay-Per-View . . . . . . . . . . . . . . . . . . . 37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4
Cox Business TV Digital Receivers —
Important Tips for Safe Operation
Cox Business uses several digital receiver models. All are manufactured by Motorola
and include the ability to manually turn power ON/OFF, channel UP/DOWN and
volume UP/DOWN from buttons on the front of the digital receiver.
Please follow these important tips for safe operation of your digital receiver.
Read and Retain Your User’s Guide
It is important to read all of the instructions before you operate this equipment. Pay
particular attention to the safety precautions. You’ll find your Cox Business TV User’s
Guide is a user-friendly reference for any questions you may have. Remember that you
can also visit us online at www.cox.com for additional resources.
Don’t Move the Digital Receiver
The digital receiver is really a computer that communicates with our network. It is set up
to operate from only one cable outlet in your establishment. If you move the digital
receiver, it is possible that it may not work properly in its new location. If you must
move the digital receiver to a new cable outlet location, please contact Cox Business
customer service at (866) 272-5777.
Safeguard Your Equipment
Avoid personal injury and damage to your equipment. Place all electronic equipment
on a flat surface that is sturdy enough to support the size and weight of your
equipment. Be sure your equipment is located close enough to an electrical outlet to
accommodate the length of the power cord. Be sure your equipment is placed such that
it has adequate ventilation.
CAUTION: An overextended cord can cause wires to fray and fail.
CAUTION: An unstable surface can cause equipment to fall.
CAUTION: Poor ventilation can cause equipment to overheat and fail.
Keep Your Equipment Clean
Dust can interfere with and damage your equipment and so can cleaning supplies! Do
not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a damp
cloth or a cleaner designed specifically for electronics.
CAUTION: Be sure to unplug all equipment from the electrical outlet before cleaning.
CAUTION: Dust removers or any magnetic/static cleaning device may harm your
equipment.
Avoid Contact with Liquid or Moisture
Placing your equipment on a wet surface or placing wet objects on top of your
equipment can cause electrical damage. Do not place beverages on your equipment.
5
Let Your Equipment “Breathe”
Your equipment has openings for ventilation that protect it from overheating. To ensure
the reliability of your equipment, do not obstruct the openings.
• Do not place other equipment, lamps, books or any objects on top of this equipment.
• Do not place this equipment on a bed, sofa, rug or any similar surface.
• Do not place this equipment over a radiator or a heat register.
• Do not place this equipment in an enclosure, such as a bookcase or equipment rack,
unless the installation provides proper ventilation.
Keep animals away from your electrical equipment. Animals, especially cats, can be
attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.
Avoid Electrical Shock and Fire Hazard
Never push objects through the openings in this equipment.
CAUTION: Objects placed through the openings of your equipment can touch
dangerous voltage points or cause electrical shock or fire.
Use Appropriate Voltage and Frequency
Operate this equipment only from an electrical outlet that has the voltage and
frequency that the equipment label indicates.
CAUTION: Do not overload electrical outlets and extension cords. A power surge
protector is recommended for use with your equipment.
Make Sure Your Equipment Is Properly Grounded
This equipment has a two-prong plug. It is “grounded” when the plug is inserted
properly into a grounded, two-socket electrical outlet. This plug is polarized and it has
one wide prong and one narrow prong. This plug fits only one way. If you are unable
to insert this plug fully into the outlet, contact an electrician to replace the old outlet.
CAUTION: Do not force your two-pronged plug into an electrical outlet. Contact an
electrician if your plug does not fit fully into the outlet.
Protect Your Electrical Cords
Foot traffic damages electrical cords and cords may trip an unwary person. Placing
objects on or against the cords may damage the cords. Watch for wear and tear,
particularly where cords plug in at the outlet and where cords exit the equipment.
CAUTION: Cords can trip an unwary person; frayed and worn cords can be a fire
hazard.
CAUTION: Allow only qualified personnel to service your electronic equipment.
CAUTION: Do not open the cover of this equipment. Contact Cox Business customer
support — (866) 272-5777 — if your Cox Business TV equipment
requires service.
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CAUTION: Do not place a magnet or any type of magnetic/static dust removal
device on or near this equipment. Magnetic/static devices may affect the
operation of this equipment.
Damage That Requires Service
If your equipment has damage that requires service, unplug your equipment from the
electrical outlet. Refer all service to qualified service personnel when any of the
following occurs:
• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal, even after attempts to rectify as outlined in this guide.
• The equipment is dropped or the cabinet of this equipment is damaged.
• This equipment exhibits a distinct change in performance.
Upon completion of any service or repairs to this equipment, ask the service technician
to perform safety checks to determine that the equipment is in proper operating
condition.
To set up a repair appointment, contact Cox Business customer support —
(866) 272-5777.
7
Cox Business TV Digital Receivers —
Connection Diagrams
Typical Digital Receiver
10
9
8
7 6 5 4 3
131211
12
Cox Business uses several digital receiver models. All are manufactured by Motorola
and include the ability to manually turn power ON/OFF, channel UP/DOWN and
volume UP/DOWN from buttons on the front of the digital receiver.
1. Turns digital receiver on/off.
2. Changes channel up or down.
3. When enabled, this switches an add-on module from one function to another
function.
4. Selects function options and Pay-Per-View events and tunes channels from the
on-screen Interactive Program Guide (IPG).
5. Displays Main Menu.
6. Displays current channel and program information.
7. Moves the cursor in Menu and IPG screens.
8. Displays the IPG.
9. Lights if optional switch is activated.
10. Lights to indicate that a message is present.*
11. Normally displays current channel number or time; in the diagnostic mode,
displays diagnostic codes.
12. Flashes when an error-free signal is received from the remote control.
13. Lights when unit is on.
*Option may not be available in your area.
8
Standard Connection Diagram
Turn the TV to either channel 3 or channel 4.
An SPDIF RCA connector that provides Dolby®
Digital audio or PCM audio (digital audio
recording). The audio settings are defined in
the electronic program guide.
Aux Audio
SPDIF
Connect audio from auxiliary audio
equipment.
Cable In
Connect to cable
signal from cable
service company.
Audio Out (R/L)
To TV/VCR
Connect the digital receiver to
TV or VCR.
Connect to left/right audio inputs
of a stereo receiver or a TV with
Optical
An optical connector that provides
Dolby® 5.1 (Digital AC-3) audio.
Video
Connect to TV input
of TV or VCR.
stereo sound.
S-TV
Connect to
S-Video input
of TV or VCR.
AC Switched
Outlet
Connect AC power
cord from another
device, such as a TV
or VCR.
9
Recording Your Connections
Motorola Digital Receiver
Use this diagram to record cable connections from the rear panel. Later, you can
use this diagram to reconnect your system if you move the equipment or add new
equipment.
Disconnect the power from the digital receiver before connecting or changing cable
connections. Do not place another component or object on top of the digital receiver.
10
Audio/Video Connections
Before you begin to hook up your digital receiver, review the following:
• For basic cable connections, use 75-ohm coaxial cables equipped with F-type
connectors. You can find coaxial cables in your local electronics store.
• For audio or video outputs, use cables equipped with RCA and S-TV type connectors.
• If you are connecting the coaxial TO TV/VCR connector on the digital receiver to
the coaxial CABLE/ANTENNA IN connector on the TV, you must tune your TV to
channel 3 or 4.
• Disconnect power from the digital receiver before connecting or changing cable
connections.
• Do not place anything on top of the digital receiver, especially other home video
components.
Connecting the DCT2000 to a Stereo TV
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
Connecting a Stereo TV
1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN
connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the TV.
4. Connect a stereo audio cable between the AUDIO R and L connectors on the digital
receiver and the AUDIO LEFT and AUDIO RIGHT connectors on the stereo TV.
5. Connect a video cable between the VIDEO connector on the digital receiver and the
VIDEO connector on the TV.
OR
Connect an S-TV cable between the S-VIDEO connector on the digital receiver and the
S-VIDEO connector on the stereo TV.
11
Connecting the digital receiver to a Stereo TV and Mono VCR
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
Connecting a Stereo TV and Mono VCR
1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN
connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the mono VCR.
4. Connect an RF coaxial cable between the TO TV connector on the mono VCR and
the CABLE/ANTENNA IN connector on the stereo TV.
5. Connect a stereo audio cable between the AUDIO OUT R and L connectors on the
digital receiver and the INPUT AUDIO RIGHT and LEFT connectors on the stereo TV.
6. Connect a video cable between the VIDEO connector on the digital receiver and the
INPUT VIDEO connector on the stereo TV.
OR
Connect an S-VIDEO cable between the S-VIDEO connector on the digital receiver
and the INPUT S-VIDEO connector on the stereo TV.
12
Connecting the digital receiver to a Dolby® 5.1, TV, VCR and A/V Receiver
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
13
Connecting Dolby® 5.1, TV, VCR and A/V Receiver continued
1. Connect an RF cable between the cable wall outlet and the CABLE IN connector on
the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an optical audio cable between the OPTICAL connector on the DCT2000
and the OPTICAL connector on the A/V receiver.
4. Connect a stereo audio cable between the VCR AUDIO OUT R and L connectors on
the A/V receiver and the INPUT AUDIO R and L connectors on the stereo VCR.
5. Connect a TV cable between the VIDEO connector on the digital receiver and the
CABLE/TV VIDEO connector on the A/V receiver.
6. Connect a stereo audio cable between the OUTPUT AUDIO R and L connectors on
the stereo VCR and the AUDIO VCR IN R and L connectors on the A/V receiver.
7. Connect a video cable between the INPUT VIDEO connector on the stereo VCR and
the VIDEO VCR OUT connector on the A/V receiver.
8. Connect a video cable between the OUTPUT VIDEO connector on the stereo VCR
and the VIDEO VCR IN connector on the A/V receiver.
9. Connect a TV cable between the INPUT VIDEO connector on the stereo TV and the
TV/MONITOR OUTPUT VIDEO connector on the A/V receiver.
Cable connections marked with an * are optional. These connections allow the use of
the digital receiver and TV without powering-on the VCR and A/V receiver.
The optional connections are:
• Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the stereo VCR.
• Connect an RF coaxial cable between the TO TV connector on the stereo VCR and
the CABLE/ANTENNA IN connector on the stereo TV.
When using the Dolby
connections to the A/V receiver are not used.
14
®
5.1 optical output, the SPDIF and left/right baseband audio
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