COX BUSINESS TV
Everything you need to know about Cox Business TV service.
Dear Customer:
You made a great choice when you signed up for Cox Business TV. With
hundreds of channels and incredible TV and music programming, you’ll keep your
employees informed and up-to-date and make your customers feel comfortable and
welcome.
Cox Business TV enables any television to receive the new digital format from
a traditional cable outlet with a digital receiver. The on-screen Interactive Program Guide
(IPG)* gives you access to new features such as browsing by theme, show, program,
event and time, as well as the comfort of being able to block inappropriate
programming from your employees and customers by channel, time and rating.
Music Choice from Cox Business TV features over 40 cha
nnels of CD-quality,
commercial-free music. Choose rock, classical, country, jazz and more, anytime day
or night, to set the mood of your ofce environment.
This handbook will introduce you to all of the options available with Cox Business
TV. If you have questions, would like to inquire about other programming options,
or want to learn about Cox Business Internet
SM
and Cox Digital Telephone,® please call
your local customer care representative at the number in your area listed below.
Or visit us online at www.cox.com.
Thank you for your business and enjoy the show!
AR - NW Arkansas 800-620-6196
AZ - Phoenix 623-322-2000
AZ - Tucson 800-929-5118
CA - Orange County 949-546-2020
CA - San Diego 619-269-2000
CT - Manchester 860-432-6000
FL - Central Florida 866-272-5777
FL - Ft. Walton Beach 850-796-0394
FL - Pensacola 850-478-1269
GA - Macon 478-784-5131
IA - Council Bluffs 402-934-6000
ID - Sun Valley 866-272-5777
KS - Salina
KS - Topeka
800-860-6196
800-860-6196
KS - Wichita 800-860-6196
LA - Baton Rouge 225-615-2000
LA - Lafayette 866-272-5777
LA - New Orleans 504-304-1700
NE - Omaha 402-934-6000
NV - Las Vegas 702-507-2000
OH - Cleveland 216-535-3344
OK - Oklahoma City 405-600-6333
OK - Tulsa 918-806-6079
RI - Rhode Island 401-383-6100
VA - Hampton Roads 757-369-6500
VA - Northern Virginia 866-272-5777
VA - Roanoke 540-777-7373
* Features may not be available with all programming packages.
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Cox Business TV User’s Guide
Table of Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Cox Business TV Digital Receivers
Important Tips for Safe Operation . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Universal Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
DVR Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning on the TV, cable receiver, and VCR. . . . . . . . . . . . . . . . . . 18
Changing channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting the volume level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interactive Program Guide (IPG)
Displaying the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Color-coding on the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Tuning to a program from the IPG . . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing more information about a program . . . . . . . . . . . . . . . . . 20
Browse by Theme or Program, Show, Event . . . . . . . . . . . . . . . . . . 20
Exiting the IPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Searching for a program using the IPG . . . . . . . . . . . . . . . . . . . . . 21
Displaying and browsing with the Channel Banner . . . . . . . . . . . . 21
Setting a timer to tune to a future program . . . . . . . . . . . . . . . . . . 22
Resolving conflicts with event and VCR recording timers . . . . . . . . . 22
Reviewing timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VCR recording functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the VCR Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Recording using your remote control . . . . . . . . . . . . . . . . . . . . . . . 24
Record on impulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Record using the timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Understanding the IPG symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3
Choosing Settings Menu
Displaying the Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Choosing Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Settings Menu Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Getting help for Settings Menu Preferences . . . . . . . . . . . . . . . . . . 28
Exiting the Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
How to Use Language Settings
On-screen Spanish instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Parental Control Features
Set up Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Set up your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Specify channels and ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Specify a time period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Locking channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Locking and unlocking titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activating Parental Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deactivating Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Changing your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Unlocking locked channels, ratings, titles or times . . . . . . . . . . . . . 36
Music Choice
Performance Rights Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cox iN DEMAND Pay-Per-View
What is Cox iN DEMAND Pay-Per-View? . . . . . . . . . . . . . . . . . . . 37
To order Cox iN DEMAND Pay-Per-View . . . . . . . . . . . . . . . . . . . 37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Cox Business TV Digital Receivers —
Important Tips for Safe Operation
Cox Business uses several digital receiver models. All are manufactured by Motorola
and include the ability to manually turn power ON/OFF, channel UP/DOWN and
volume UP/DOWN from buttons on the front of the digital receiver.
Please follow these important tips for safe operation of your digital receiver.
Read and Retain Your User’s Guide
It is important to read all of the instructions before you operate this equipment. Pay
particular attention to the safety precautions. You’ll find your Cox Business TV User’s
Guide is a user-friendly reference for any questions you may have. Remember that you
can also visit us online at www.cox.com for additional resources.
Don’t Move the Digital Receiver
The digital receiver is really a computer that communicates with our network. It is set up
to operate from only one cable outlet in your establishment. If you move the digital
receiver, it is possible that it may not work properly in its new location. If you must
move the digital receiver to a new cable outlet location, please contact Cox Business
customer service at (866) 272-5777.
Safeguard Your Equipment
Avoid personal injury and damage to your equipment. Place all electronic equipment
on a flat surface that is sturdy enough to support the size and weight of your
equipment. Be sure your equipment is located close enough to an electrical outlet to
accommodate the length of the power cord. Be sure your equipment is placed such that
it has adequate ventilation.
CAUTION: An overextended cord can cause wires to fray and fail.
CAUTION: An unstable surface can cause equipment to fall.
CAUTION: Poor ventilation can cause equipment to overheat and fail.
Keep Your Equipment Clean
Dust can interfere with and damage your equipment and so can cleaning supplies! Do
not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a damp
cloth or a cleaner designed specifically for electronics.
CAUTION: Be sure to unplug all equipment from the electrical outlet before cleaning.
CAUTION: Dust removers or any magnetic/static cleaning device may harm your
equipment.
Avoid Contact with Liquid or Moisture
Placing your equipment on a wet surface or placing wet objects on top of your
equipment can cause electrical damage. Do not place beverages on your equipment.
5
Let Your Equipment “Breathe”
Your equipment has openings for ventilation that protect it from overheating. To ensure
the reliability of your equipment, do not obstruct the openings.
• Do not place other equipment, lamps, books or any objects on top of this equipment.
• Do not place this equipment on a bed, sofa, rug or any similar surface.
• Do not place this equipment over a radiator or a heat register.
• Do not place this equipment in an enclosure, such as a bookcase or equipment rack,
unless the installation provides proper ventilation.
Keep animals away from your electrical equipment. Animals, especially cats, can be
attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.
Avoid Electrical Shock and Fire Hazard
Never push objects through the openings in this equipment.
CAUTION: Objects placed through the openings of your equipment can touch
dangerous voltage points or cause electrical shock or fire.
Use Appropriate Voltage and Frequency
Operate this equipment only from an electrical outlet that has the voltage and
frequency that the equipment label indicates.
CAUTION: Do not overload electrical outlets and extension cords. A power surge
protector is recommended for use with your equipment.
Make Sure Your Equipment Is Properly Grounded
This equipment has a two-prong plug. It is “grounded” when the plug is inserted
properly into a grounded, two-socket electrical outlet. This plug is polarized and it has
one wide prong and one narrow prong. This plug fits only one way. If you are unable
to insert this plug fully into the outlet, contact an electrician to replace the old outlet.
CAUTION: Do not force your two-pronged plug into an electrical outlet. Contact an
electrician if your plug does not fit fully into the outlet.
Protect Your Electrical Cords
Foot traffic damages electrical cords and cords may trip an unwary person. Placing
objects on or against the cords may damage the cords. Watch for wear and tear,
particularly where cords plug in at the outlet and where cords exit the equipment.
CAUTION: Cords can trip an unwary person; frayed and worn cords can be a fire
hazard.
CAUTION: Allow only qualified personnel to service your electronic equipment.
CAUTION: Do not open the cover of this equipment. Contact Cox Business customer
support — (866) 272-5777 — if your Cox Business TV equipment
requires service.
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CAUTION: Do not place a magnet or any type of magnetic/static dust removal
device on or near this equipment. Magnetic/static devices may affect the
operation of this equipment.
Damage That Requires Service
If your equipment has damage that requires service, unplug your equipment from the
electrical outlet. Refer all service to qualified service personnel when any of the
following occurs:
• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal, even after attempts to rectify as outlined in this guide.
• The equipment is dropped or the cabinet of this equipment is damaged.
• This equipment exhibits a distinct change in performance.
Upon completion of any service or repairs to this equipment, ask the service technician
to perform safety checks to determine that the equipment is in proper operating
condition.
To set up a repair appointment, contact Cox Business customer support —
(866) 272-5777.
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Cox Business TV Digital Receivers —
Connection Diagrams
Typical Digital Receiver
10
9
8
7 6 5 4 3
131211
12
Cox Business uses several digital receiver models. All are manufactured by Motorola
and include the ability to manually turn power ON/OFF, channel UP/DOWN and
volume UP/DOWN from buttons on the front of the digital receiver.
1. Turns digital receiver on/off.
2. Changes channel up or down.
3. When enabled, this switches an add-on module from one function to another
function.
4. Selects function options and Pay-Per-View events and tunes channels from the
on-screen Interactive Program Guide (IPG).
5. Displays Main Menu.
6. Displays current channel and program information.
7. Moves the cursor in Menu and IPG screens.
8. Displays the IPG.
9. Lights if optional switch is activated.
10. Lights to indicate that a message is present.*
11. Normally displays current channel number or time; in the diagnostic mode,
displays diagnostic codes.
12. Flashes when an error-free signal is received from the remote control.
13. Lights when unit is on.
*Option may not be available in your area.
8
Standard Connection Diagram
Turn the TV to either channel 3 or channel 4.
An SPDIF RCA connector that provides Dolby®
Digital audio or PCM audio (digital audio
recording). The audio settings are defined in
the electronic program guide.
Aux Audio
SPDIF
Connect audio from auxiliary audio
equipment.
Cable In
Connect to cable
signal from cable
service company.
Audio Out (R/L)
To TV/VCR
Connect the digital receiver to
TV or VCR.
Connect to left/right audio inputs
of a stereo receiver or a TV with
Optical
An optical connector that provides
Dolby® 5.1 (Digital AC-3) audio.
Video
Connect to TV input
of TV or VCR.
stereo sound.
S-TV
Connect to
S-Video input
of TV or VCR.
AC Switched
Outlet
Connect AC power
cord from another
device, such as a TV
or VCR.
9
Recording Your Connections
Motorola Digital Receiver
Use this diagram to record cable connections from the rear panel. Later, you can
use this diagram to reconnect your system if you move the equipment or add new
equipment.
Disconnect the power from the digital receiver before connecting or changing cable
connections. Do not place another component or object on top of the digital receiver.
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Audio/Video Connections
Before you begin to hook up your digital receiver, review the following:
• For basic cable connections, use 75-ohm coaxial cables equipped with F-type
connectors. You can find coaxial cables in your local electronics store.
• For audio or video outputs, use cables equipped with RCA and S-TV type connectors.
• If you are connecting the coaxial TO TV/VCR connector on the digital receiver to
the coaxial CABLE/ANTENNA IN connector on the TV, you must tune your TV to
channel 3 or 4.
• Disconnect power from the digital receiver before connecting or changing cable
connections.
• Do not place anything on top of the digital receiver, especially other home video
components.
Connecting the DCT2000 to a Stereo TV
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
Connecting a Stereo TV
1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN
connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the TV.
4. Connect a stereo audio cable between the AUDIO R and L connectors on the digital
receiver and the AUDIO LEFT and AUDIO RIGHT connectors on the stereo TV.
5. Connect a video cable between the VIDEO connector on the digital receiver and the
VIDEO connector on the TV.
OR
Connect an S-TV cable between the S-VIDEO connector on the digital receiver and the
S-VIDEO connector on the stereo TV.
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Connecting the digital receiver to a Stereo TV and Mono VCR
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
Connecting a Stereo TV and Mono VCR
1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN
connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the mono VCR.
4. Connect an RF coaxial cable between the TO TV connector on the mono VCR and
the CABLE/ANTENNA IN connector on the stereo TV.
5. Connect a stereo audio cable between the AUDIO OUT R and L connectors on the
digital receiver and the INPUT AUDIO RIGHT and LEFT connectors on the stereo TV.
6. Connect a video cable between the VIDEO connector on the digital receiver and the
INPUT VIDEO connector on the stereo TV.
OR
Connect an S-VIDEO cable between the S-VIDEO connector on the digital receiver
and the INPUT S-VIDEO connector on the stereo TV.
12
Connecting the digital receiver to a Dolby® 5.1, TV, VCR and A/V Receiver
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
13
Connecting Dolby® 5.1, TV, VCR and A/V Receiver continued
1. Connect an RF cable between the cable wall outlet and the CABLE IN connector on
the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN
and TO RF IN connectors on the digital receiver.
3. Connect an optical audio cable between the OPTICAL connector on the DCT2000
and the OPTICAL connector on the A/V receiver.
4. Connect a stereo audio cable between the VCR AUDIO OUT R and L connectors on
the A/V receiver and the INPUT AUDIO R and L connectors on the stereo VCR.
5. Connect a TV cable between the VIDEO connector on the digital receiver and the
CABLE/TV VIDEO connector on the A/V receiver.
6. Connect a stereo audio cable between the OUTPUT AUDIO R and L connectors on
the stereo VCR and the AUDIO VCR IN R and L connectors on the A/V receiver.
7. Connect a video cable between the INPUT VIDEO connector on the stereo VCR and
the VIDEO VCR OUT connector on the A/V receiver.
8. Connect a video cable between the OUTPUT VIDEO connector on the stereo VCR
and the VIDEO VCR IN connector on the A/V receiver.
9. Connect a TV cable between the INPUT VIDEO connector on the stereo TV and the
TV/MONITOR OUTPUT VIDEO connector on the A/V receiver.
Cable connections marked with an * are optional. These connections allow the use of
the digital receiver and TV without powering-on the VCR and A/V receiver.
The optional connections are:
• Connect an RF coaxial cable between the TO TV/VCR connector on the digital
receiver and the CABLE/ANTENNA IN connector on the stereo VCR.
• Connect an RF coaxial cable between the TO TV connector on the stereo VCR and
the CABLE/ANTENNA IN connector on the stereo TV.
When using the Dolby
connections to the A/V receiver are not used.
14
®
5.1 optical output, the SPDIF and left/right baseband audio
Universal Remote Control — Remote A
—
Standard Button Functionality
Your universal remote control is simple to program, easy to use, and can operate
up to four devices, including a digital receiver, television, VCR or DVD, audio cassette
deck, CD, converters, amplifiers or a second TV or second VCR.
Before you can use your remote control, it must be programmed (set up) to operate the
above devices. Please refer to the manufacturer’s user’s guide for complete instructions.
Your remote control is designed to operate all the features and functions of your
digital receiver.
NOTE: Your remote control may look different. All functions and buttons will operate
in the same manner.
SETUP to all devices
Select TV power
Turn POWER ON/OFF
to all devices
Select DVD/VCR
Select AUX device
DVR instant replay
(last 8 seconds)
Display current channel
and program INFO
CURSOR buttons help you
navigate within the Interactive
Program Guide (IPG)
Use SELECT to choose
options and to tune to
programs from the IPG
Use GUIDE to
display the IPG
Use A, B, C or SETTINGS to
access additional cable features
Use VOL + or VOL –
to adjust the volume
Use FAV to view
favorite CHs
Use INPUT to control
the input select feature
on most TVs
Picture-In-Picture
(PIP controls)
Select digital CABLE receiver
View (Pay-Per-View)
menu
Use these buttons
to control your VCR,
DVD, or DVR
LIVE to jump from
pause to live program
DVR LIST to view
recorded programs
EXIT out of cable receiver’s
menu and IPG
Press MENU once to
display the available
interactive services
PAGE + or – through menu
or program screens faster
Press LAST to recall last CH
Use CH + or CH – to
select the next higher
or lower channel
Press MUTE to
turn sound ON/OFF
Use keypad (0-9) to
directly select channels
Press ENTER once
after entering channel
numbers on some TVs
15
DVR Remote Control — Remote B
— Standard Button Functionality
Display the Quick
Settings menu
Display the Interactive
Program Guide (IPG)
Display the Quick
Settings menu
Select next favorite channel
Display a list of your
recorded programs
Replay the last 10 seconds of
a program (Instant Replay)
REWIND in 3 speeds
STOP recording a program
PAUSE the program
you are watching
POWER ON/OFF
Select cable mode
Display program
information banner
Perform the selected action
Scroll multiple lines
EXIT to full-screen TV
Perform actions indicated
by the DVR display
Return to LAST channel
selected
Return to LIVE programming
FAST-FORWARD in 3 speeds
RECORD a program
Resume playing a paused
program (Press twice quickly
for slow motion)
16
SWAP between
the two tuners
Reserved for future use
DVR Remote Control — Remote B continued
The table below lists some additional DVR remote control buttons with a description
of each.
Press this
button To
Turn the selected device on or
off.
Turn the volume off or on.
Adjust the volume —
press [ + ] to increase the
volume level; press [ – ] to
decrease the volume level.
Bypass the cable receiver to
tune directly on the TV.
View IPG information for
the previous day, where
available.
View IPG information one
day ahead.
Press this
button To
Play in VCR/DVD Mode
or Cox On DEMAND*
programs.
Fast-Forward in VCR/DVD
Mode or Cox On DEMAND*
programs. Advances 24
hours forward in IPG.
Record in VCR Mode.
Stop in VCR/DVD Mode
or Cox On DEMAND*
programs.
Pause in VCR/DVD Mode
or Cox On DEMAND*
programs.
Activate VCR’s TV/VCR
switch.
Rewind in VCR/DVD
Mode or Cox
On DEMAND* programs.
Jumps to previous day in
IPG.
*Cox On DEMAND service is not available in all areas.
17
Basic Operations
Turning on the TV, cable receiver, and VCR
To turn on the TV
• Press [ TV ], then [ POWER ]. The TV turns on.
To turn on cable receiver
• Press [ CABLE ], then [ POWER ]. The cable receiver turns on.
To turn on the VCR
• Press [ VCR ], then [ POWER ]. The VCR turns on.
Changing channels
• If you know the channel number, enter the number using 0–9. Press [ SELECT ] for
immediate tuning.
• To go one channel up from the current channel, press
• To go one channel down from the current channel, press [ CH – ].
• To see the previously tuned channel, press [ LAST ].
• To see the next channel that you specified as a favorite channel, press [ FAV ]. For
more information, refer to Choosing Settings Menu on page 26.
Adjusting the volume level
• To increase the volume, press [ VOL + ].
• To decrease the volume, press [ VOL – ].
• To turn the volume off completely, press [ MUTE ].
• To restore the volume and continue listening to the program, press [ MUTE ].
[
CH + ].
18
Interactive Program Guide (IPG)
The Interactive Program Guide (IPG)* gives you an overview of what is playing on
different channels during the day. From the IPG, you can get information about
programs, tune to a program, set timers, and purchase programs. The figure below
shows the IPG.
The IPG shows you:
• The station call letters and
channel number of the currently
highlighted program.
• The show, program, event, start
and end time, rating, a brief
description of the currently
highlighted program, and
symbols if appropriate. For
symbols, refer to page 25.
• The time grid or a list of
programs by theme or show,
program, event.
Displaying the IPG
1. Press [ GUIDE ]. The IPG shows the time grid. The currently tuned program is
highlighted in the time grid.
NOTE: To display information in the IPG for a day ahead, press [ DAY + ] or
[ FFWD ]. To display information for the previous day, press [ DAY – ] or
[ REWIND ]. These features are not available in all areas.
Color-coding on the IPG
Programs in the time grid are now highlighted
in differing colors.
• Regular programs display in blue.
• Premium programs display in purple.
• Pay-Per-View (PPV) programs display
in green.
• Programs with a timer set display in yellow.
Tuning to a program from the IPG
1. In the IPG, press the arrow buttons to highlight the program you want to tune to, or
press the numbered buttons to enter the channel number. This highlights the current
program for that channel.
*Features may not be available with all programming packages.
To view the IPG, press [ GUIDE ] on your remote.
19
2. Press [ SELECT ] to tune to the program. The IPG disappears and the selected
program appears.
NOTE: If the program you selected is a future program, you will see a message
asking if you want to set a timer. Press the button indicated if you wish to
choose this option.
3. Press [ GUIDE ] to return to the IPG.
Viewing more information about a program
You can use the IPG to get additional information about a program.
1. In the IPG, press the arrow buttons to highlight the program for which you want
more information.
2. Press [ INFO ]. The IPG displays an extended
description of the selected program.
3. To exit the extended description,
press [ EXIT ].
The screen on the right shows an example of
additional information in the IPG.
Shortcut Tip:
To display information quickly without the IPG,
press [ INFO ] twice.
To view complete details with this screen, press
[ PAGE DOWN ].
The photo shows an example of additional
information on the bottom of the screen.
Browse By Theme
1. In the IPG, press [ GUIDE ] multiple times until Theme is highlighted at the bottom of
the screen. A list of themes appears for you to select from.
2. Press [ s ] or [ t ] to scroll through the list of themes. For each theme highlighted,
the IPG displays all available programs for that theme in the column on the right.
3. Press [
s
]. Then press [ s ] or [ t ] to scroll through the list.
Browse By Program, Show, Event
1. In the IPG, press [ GUIDE ] multiple times until Title is highlighted. An alphabetical
list of letters appears.
2. Press [ s ] or [ t ] to highlight the first letter of the program title for which you
want to view information. For each letter highlighted at the bottom screen, the IPG
displays all available programs for that letter in the column on the right.
20
3. Press [ ]. Then press [ s ] or [ t ] to scroll through the list.
s
Exiting the IPG
1. To exit the IPG, press [ EXIT ].
Searching for a program using the IPG
1. In the IPG, press [ GUIDE ] on the remote control.
2. Press [ C ] to select Title.
3. Use the onscreen keypad to enter the letters of a title. As you enter letters,
corresponding titles display to the right of the keypad.
4. Use the arrow buttons to highlight a program, show or event in the title pane and
then press [ SELECT ].
5. Based on your selection, you can:
a. Start watching the program
b. Review information about the program
c. Set a reminder timer
d. Schedule a VCR recording
The photo on the right shows an example of the
keypad search screen in the IPG.
Displaying and browsing with the Channel Banner
The Interactive Program Guide includes a Channel Banner to provide quick access to
information about shows, programs, events and the start and end times. The figure
below shows the Channel Banner.
The Channel Banner shows the following information:
• The channel number and call letters
• The program title, start time, rating
and end time
• The current time
• IPG symbols where appropriate (for
example, the star symbol
for a favorite channel)
You can browse shows, programs,
events and time information with the
Channel Banner. This allows you to
continue watching the current program
while checking program information for other channels and other times.
The following procedure describes how to display and browse the Channel Banner.
NOTE: The Channel Banner automatically displays when you change channels.
21
To display the Channel Banner
1. While watching a program, press [ INFO ]. The Channel Banner displays.
2. To browse other channel programming info, such as programs and times, use the
arrow buttons as shown below.
[ s ] View programming info for next channel up from what is on Channel Banner.
[ t ] View programming info for next channel down from what is on Channel
Banner.
s
[ ] View info on next program scheduled from what is on Channel Banner.
s
[
] View info on prior program scheduled from what is on Channel Banner.
3. To tune to a channel shown in the Channel Banner, press [ SELECT ].
Setting a timer to tune to a future program
1. Press [ GUIDE ].
2. Use [ s ], [ t ] and [ ] to highlight a future program.
3. Press [ SELECT ]. If the Blocking PIN is required and Parental Control is selected for
this program, a screen appears asking you for the PIN. Enter PIN. For information
on Parental Control features and Blocking PIN refer to page 29.
4. Press [ SELECT ] again to set the timer. The selected program background will turn
yellow in the guide. You can check all pre-selected programs in the Settings Menu
under Timer Review.
NOTE: If you currently purchased a PPV movie, you cannot set timer during this
movie.
NOTE: You can only set one timer per time frame. Time frames cannot overlap.
s
Resolving conflicts with event and VCR recording timers
There are several types of conflicts which can occur when setting timers:
• You have attempted to set a timer that overlaps another timer. This is not allowed and
one of the timers must be cancelled.
• If you have selected a program that exceeds six hours in length, you will get a
message.
You can elect to cancel the timer or set it anyway (the VCR tape may run out before the
program ends).
• When attempting to set a timer, you will be informed that you have exceeded the
number of timers: There are eight event timers and eight VCR timers available. You
will either have to forego that timer or cancel a timer that you set earlier from the
timer review preference in the Settings Menu.
In order to resolve a conflict
• You may decide to not set the timer you were trying to set and just view the channel.
• You may decide to select the other type of timer (if you have selected a VCR timer,
you may wish to try and set an event timer).
• You may decide to review all the timers that have been set and from there decide
how to proceed. To do this, refer to “Reviewing Timers” on page 23.
22
Reviewing timers
If there is a conflict or if you just want to review the timers that you have set, you can
see a complete list by using the following procedure.
To review a list of timers
1. Press [ MENU ]. The menu will
display.
2. Select the Timer Review option and
3. To delete a timer, press [ s ] or
4. Press [ SELECT ] to cancel/delete
s
press [
[ t ] to highlight the desired timer.
the timer.
]. A list of timers will display.
• If the timer is set for a program that
was not purchased, the timer will be
canceled.
• If the timer is set for a PPV program, you will see the message “You selected a
purchased event. Choose from the options below.” Press [ SELECT ] to clear the
purchase or press [ EXIT ] to exit. If the purchase cannot be canceled, you will
receive a message that will say, “You selected a purchased event that cannot be
canceled.” Press [ SELECT ] to accept the message.
23
VCR recording functionality
The new VCR functionality enables you to:
• Record programs “on impulse” (instantly) simply by pressing [ REC ] on the remote
control.
• Program the VCR to record current or future shows through the IPG, using only the
remote control.
You must have a piece of hardware called a VCR Controller to enjoy this new feature.
Follow the instructions below to connect the VCR Controller.
Configuring the VCR Controller
1. Turn on your VCR.
2. Press [ MENU ] for the Settings Menu.
3. Press [ s ] or [ t ] to highlight
VCR Controller and press [ ].
A listing of VCR brands will appear.
4. Press [ s ] or [ t ] to highlight your
VCR brand and press [ SELECT ].
5. When the message “You are attempting to
set the code for your VCR Controller”
appears, press [ SELECT ] to start the
setup process (or to cancel the process).
6. When the VCR setup is complete, the
message “Choose from the options below
to indicate if your VCR started to record” will
appear. Press [ SELECT ] if your VCR began recording; if not, press [ EXIT ].
7. If the configuration is successful, the message “VCR Controller setup is now
complete” will appear. Press [ EXIT ].
s
Recording using your remote control
With the VCR Controller successfully connected and configured, you are ready to
begin TV recording using your remote control.
Record on impulse:
1. Press [ REC ] to record the current program.
2. When recording is complete, press
[ STOP ] or [ EXIT ].
NOTE: [ REW ], [ PLAY ], [ FFWD ], and
[ PAUSE ] on your remote will also
control your VCR.
24
Record using the timer:
1. Press [ GUIDE ] to display the IPG.
2. Press [ s ], [ t ], [
and press [ SELECT ].
3. Press [ s ] or [ t ] to highlight Set VCR Timer and press [ SELECT ].
The [ REC ] symbol will appear in the IPG beside your selection.
NOTE: The VCR must remain ON, but you may turn the television off. The digital
receiver will turn on and off automatically at the appointed time. If the
program selection requires a purchase, first make the purchase, then select
“Buy Event and Set VCR Timer.”
s
] or [ s ] to find and highlight the program to be recorded
Understanding the Interactive Program Guide symbols
There are several symbols that you may see in the IPG; for example, a star in the
Settings Menu. The table below describes each symbol.
This
symbol Indicates
A program locked
by channel, rating,
or time period with Parental
Control currently locked.
A program locked
by channel, rating,
or time period with Parental
Control currently unlocked.
A channel marked as
a favorite channel.
A channel marked as
a skipped channel.
A program that is
set up to record on your VCR
(it has a VCR timer).
This
symbol Indicates
A program with
stereo sound.
A program with closed
caption information (subtitles
for hearing-impaired
viewers).
A program with secondary
audio; viewers can choose
to hear audio in another
language.
A program that has
been purchased.
A program with a timer.
25
Choosing Settings Menu
The on-screen guide provides a Settings Menu to help you tailor the Interactive
Program Guide (IPG) to your needs. The figure below shows the Settings Menu.
Displaying the Settings Menu
1. Press [ MENU ]. The Settings
Menu displays.
Choosing Settings Menu
1. In the Settings Menu, press
[ s ] or [ t ] to highlight the
preference you want to specify.
2. Press [ ]. The settings for the
NOTE: If you have selected a setting limited by Parental Control, refer to page 29.
s
selection appear in a column
to the right.
3. Press [ s ] or [ t ] to select the setting you want to specify. For multiple columns,
4. Press [ SELECT ] to select the setting.
s
press [ ] or [ ] to access the Settings Menu columns.
s
26
Settings Menu Preferences
This table shows all the Settings Menu preferences you can specify and gives a brief
description of each preference.
This
preference
Favorite
Channels
Skipped Channels
Timer
Review
Purchase Review
Parental Control:
Change
PIN
Parental Control:
Purchasing
Parental Control:
Locking
Language:
Lets you
Specify channels as
favorites; you can
tune to them with
[ FAV ].
Specify channels
that you want to
skip while tuning
with [ CH + ] or
[ CH – ].
Review and cancel
pending timers and
PPV purchases.
Review and cancel
PPV purchases.
Change the number
for the PIN you use
for Parental Control
and purchasing.
Specify whether you
want to require the
PIN to purchase
programs.
Specify whether you
want to turn
Parental Control
locking on/off or
off temporarily.
Specify the
language desired
for the audio
(alternate track
digital channels
only) and display
(digital receiver
menus and help).
This
preference
Parental Control:
Lock
Ratings
Parental Control:
Lock channels
Parental Control:
Lock time
Digital Receiver
Audio
Digital Receiver
Clock
Digital Receiver
AC Outlet
VCR Controller
Lets you
Specify the program
ratings you want to
lock when Parental
Control is on.
Specify the channels
you want to lock
when Parental
Control is on.
Specify a time
period to lock when
Parental Control
is on.
Specify the digital
receiver’s audio
modes such as
a language,
the volume level,
sound options and
compression levels.
Specify whether the
digital receiver LED
displays the time,
the current channel,
or channel numbers
while you are
tuning.
Specify the power
settings for the
digital receiver’s
AC outlet.
Set up the VCR
controller. Refer to
setting up the VCR
Controller (page
24) for additional
information.
27
Getting help for Settings Menu Preferences
1. Press [ MENU ]
2. Press [ s ] or [ t ] to highlight the preference for which you want help.
3. Press [ INFO ]. A message shows a description of the preference.
4. To exit the help screen, press [ EXIT ].
Exiting the Settings Menu
1. Press [ EXIT ]. The Settings Menu disappears and you return to the channel you
were watching.
How to Use Language Settings
Use this feature to select the language you want to use for channels over 100 (digital
channels) that support more than one language for audio. The default language is
English.
1. Press [ MENU ]. The Settings Menu
appears.
2. Press [ s ] or [ t ] to highlight the
language preference.
3. Press [ RIGHT ] and the Audio Option
appears.
4. Press [ RIGHT ] and the language settings
that are available appear.
5. Using [ s ] or [ t ], highlight the
language that you want.
6. Press [ SELECT ].
7. Press [ EXIT ]. This sets the Language Setting.
NOTE: For channels below 100 (analog channels), SAP is only available through
your TV. To set Second Audio Language on analog channels, please follow
the instructions provided by the manufacturer of your TV.
On-screen Spanish instructions
IPG menus and instructions are now available in Spanish. To set this feature:
1. On the remote control, press [ MENU ] to go to the Settings Menu.
2. Press [ s ] or [ t ] to highlight Language and press [ ].
3. Press [ s ] or [ t ] to highlight Display and press [ ].
4. Press [ s ] or [ t ] to highlight SPANISH.
5. Press [ MENU ].
28
s
s
Parental Control Features —
Maintain a Professional Environment
Parental Control features allow you to maintain the business atmosphere you desire.
Block programs by channels, ratings or time of day from the General Settings screen.
The Channel Banner shows a padlock symbol for blocked channels and blocked
programs. You’ll also see a padlock if any part of the program is blocked by time
or rating.
To set up Parental Control, you will need to:
1. Set up your PIN.
2. Specify channels, ratings and time periods you want to lock.
3. Lock Parental Control. If you do not lock Parental Control, all channels, ratings and
times are available to all viewers. For more information on activating Parental
Control, refer to page 33.
Set up Parental Control
When you set up Parental Control you can specify what channels, rating or time
periods you want to lock. This section describes how to do this.
You need to know your PIN to be able to set up Parental Control.
If you forget your PIN, call Cox Business customer service at (866) 272-5777. If you
receive a new PIN number your favorite channels and other Setting Preferences may
need to be reset.
NOTE: Items that are currently selected for Parental Control locking show a locked or
unlocked symbol in the Settings Menu. For descriptions of these symbols,
refer to page 25.
Set up your PIN
1. Press [ MENU ]. The Settings Menu displays.
2. Press [ s ] or [ t ] to highlight the Parental Control preference.
3. Press [ ]. The PIN entry screen appears.
4. Enter four digit PIN.
5. Enter your PIN again. (If you make a mistake while entering your PIN, press [ ] to
6. Your PIN is now set. Press [ EXIT ] to resume watching TV.
s
s
clear your entry.)
29
Specify channels and ratings
1. Press [ MENU ]. The Settings Menu appears.
2. Press [ s ] or [ t ] to highlight the Parental Control preference.
3. Press [ ] for the PIN Entry screen.
4. Press the numbered buttons
5. Press [ s ] or [ t ] to
6. Press [ ] to display a list
s
to enter the four numbers
of your PIN. You now see the
Option column.
highlight the Lock Channels
or Lock Ratings option.
s
of channels or ratings.
NOTE: Channels or ratings that
are currently selected for locking have a locked or unlocked symbol.
7. To lock all channels, select the Lock All option at the top of the channel list.
8. To unlock all channels or ratings, select the Clear All option at the top of the
channel list.
9. To lock specific channels or ratings, press [ s ] or [ t ] to highlight the channel or
rating you want to lock.
10. To lock the highlighted channel or rating press [ SELECT ].
11. To lock additional items, return to step 9. To unlock this item, press [ SELECT ]
again.
12. To exit the Settings Menu, press [ EXIT ].
13. To activate Parental Control, refer to page 33.
30
Specify a time period
1. Press [ MENU ]. The Settings
Menu appears.
2. Press [ s ] or [ t ] to
highlight the Parental Control
preference.
3. Press [ ]. The screen on the
right appears:
4. Press the numbered buttons to enter the four numbers of your PIN. You now see the
Option column.
5. Press [ t ] to highlight the Lock Time option.
6. Press [ ]. The Start Time Menu
7. To lock a 24-hour period,
8. To delete the current time lock,
9. To specify the time period to lock,
10. Press [ SELECT ] to set the start
11. Press [ s ] or [ t ] to highlight the hour and minutes when you want the locked
12. Press [ SELECT ] to set the end time.
13. To exit the Settings Menu, press [ EXIT ].
14. To lock Parental Control, continue with the section on page 32.
ss
appears.
select the Lock All option.
select the Clear All option.
press [ s ] or [ t ] to highlight the
hour and minutes when you want
the locked time period to begin.
time. The End Time Menu appears.
time period to end.
31
Locking channels
To lock channels:
1. Select the Parental Control option from the Settings Menu.
2. You will see a prompt to enter the Parental Control PIN. Enter the 4-digit PIN.
3. Using [ s ] or [ t ], highlight the Lock Channels option and press [ ].
4. Press [ ]. A list of channels displays.
5. Select the option you desire:
• To lock all channels, select the
• To unlock all channels, select the
• To lock specific channels, press
6. To lock the highlighted channel
7. Once you have finished selecting
8. To lock additional items, return to step 5.
9. To exit the Parental Control option menu, press [ EXIT ].
10. If you have not already done so, activate Parental Control, refer to page 33.
s
Channels that are currently locked have
a locked symbol.
Lock All option.
Clear All option.
[ s ] or [ t ] to highlight the
channel or rating you want
to lock.
or the desired option, press
[ SELECT ].
channels, press [ ]. Your locked
selections will display in the third
column.
s
s
32
Locking and unlocking titles
When you select to lock titles, all titles rated NC-17 and Adult will be locked and will
not display on the Channel Banner or in the guide.
The guide will display as shown below:
To lock or unlock titles:
1. Select the Parental Control option from the Settings Menu.
2. You will see a prompt to enter the Parental Control PIN. Enter the 4-digit PIN.
3. Using [ s ] or [ t ], highlight the Lock Titles option and press [ ].
4. Using [ s ] or [ t ], highlight On (to enable) or Off (to disable) and press
[ SELECT ].
5. On or Off will display showing you whether or not the titles are locked.
6. To exit, press [ EXIT ].
7. If you have not already done so, activate Parental Control.
s
Activating Parental Control
Before you activate Parental Control, you must have specified which channels, ratings,
or time period you want to lock. For information, refer to pages 30-31.
To activate Parental Control
1. Press [ MENU ]. The Settings
Menu appears.
2. Press [ s ] or [ t ] to highlight the
Parental Control preference.
3. Press [ ]. The message on the right
s
appears:
4. Press the numbered buttons to enter the four numbers of your PIN. You now see the
Option column.
5. Press [ s ] or [ t ] to highlight the Locking option.
6. Press [ ] to move to the Setting column.
7. Press [ s ] or [ t ] to highlight the On
8. Press [ SELECT ]. This locks Parental
9. To exit the Settings Menu, press [ EXIT ].
s
option.
Control. All channels, ratings, and
time periods selected for locking are
now locked.
33
Deactivating Parental Control
You can unlock Parental Control permanently or temporarily. When you unlock
Parental Control temporarily, it relocks automatically when you turn the digital receiver
off and then turn it back on.
NOTE: If you tune to a locked channel, a pop-up message appears. You then have the
option to enter your PIN and unlock all locks.
To unlock Parental Control from the Settings Menu
1. Press [ MENU ]. The Settings
Menu appears.
2. Press [ s ] or [ t ] to highlight
the Parental Control preference.
3. Press [ ]. The message on the
4. Press the numbered buttons to
5. Press [ s ] or [ t ] to highlight the Locking option.
6. Press [ ] to move to the Setting column.
7. Press [ s ] or [ t ] to highlight the
s
right appears:
enter the four numbers of your
PIN. You now see the Option
column.
s
Off or Off/Relock option.
When you select the Off/Relock
option, Parental Control unlocks,
but relocks automatically when
you turn the digital receiver off and
then back on. To relock Parental
Control manually, refer to
“Activating Parental Control” on
page 33.
8. Press [ SELECT ].
9. Parental Control is now unlocked. To exit the Settings Menu, press [ EXIT ].
Changing your PIN
1. Press [ MENU ]. The Settings Menu
appears.
2. Press [ s ] or [ t ] to highlight
the Parental Control preference.
3. Press [ ]. The message on the
34
s
right appears:
4. Press the numbered buttons to enter the
four numbers of your PIN. You now see
the Option column.
5. Press [ s ] or [ t ] to highlight the
Change PIN option if necessary.
6. Press [ ] to change the PIN. The
7. Press the numbered buttons to enter
8. Press the numbered buttons to enter
s
message on the right appears:
the four numbers of your current PIN.
The message on the right appears:
the four numbers of your new PIN.
The message on the right appears:
9. Press the numbered buttons to enter the
four numbers of your new PIN again.
The message on the right appears:
10. Press [ EXIT ] to accept the message
and return to the Settings Menu.
35
Unlocking locked channels, ratings, programs, shows, events or times
When you select a channel, either from the
Channel Banner or from the IPG, and the
channels, times, programs, shows, events
or ratings are locked, you will see the
display on the right.
1. Press [ SELECT ] to turn off the locking.
2. A screen will display asking you whether
you wish to turn off locking for that channel
or for all locked channels.
3. Using [ s ] or [ t ], highlight the desired
option and press [ SELECT ].
4. You will be prompted to put in your PIN.
Enter the 4-digit PIN.
5. A confirmation screen will display telling
you what you’ve chosen and how it works.
6. Press [ EXIT ] or wait 30 seconds to hide
the message.
NOTE: The channel or channels will remain unlocked until you cycle the power
(turn off the digital receiver and turn it back on). Once you have done this
the channel or channels will again be locked.
Music Choice
Music Choice will give you and your customers hours of listening pleasure. Whether
it’s on-hold music or music played over the intercom system, you can choose from
over 40 channels of CD-quality, commercial-free music, including rock, classical,
country, jazz, and much more, any time day or night.
Performance Rights Guidelines
Below are the performance rights guidelines for Music Choice’s agreement with
ASCAP, BMI, and SESAC to ensure that you are in compliance for commercial
establishments.
36
• If you are currently paying performing rights to ASCAP, BMI, and SESAC for music
use and you will be completely replacing the former music service(s) (i.e., jukebox,
tape machines, CDs, etc.) with Music Choice, you must notify ASCAP, BMI, and
SESAC that you are discontinuing use of the former sources of music and subscribing
to Music Choice. Music Choice will be paying the performing rights.
• Please understand that Music Choice pays the performing rights for Music Choice
only. The payment of performing rights for all other music sources that you use in
your place of business, such as jukeboxes, music through your TV and all others, is
still your responsibility.
• Music Choice’s agreement with ASCAP, BMI, and SESAC covers the use of Music
Choice within your premise as “background/mood” music only. If Music Choice is
used to complete a service offering, under our agreement with ASCAP, BMI, and
SESAC, you will have to contact ASCAP, BMI, and SESAC for that usage. Music that
is used to complete a service offering is described as music that is used as the
primary source of entertainment, such as for dancing.
• Music Choice’s agreement with ASCAP, BMI, and SESAC does not cover music
licensing fees for any premise to which admission is charged or any ballroom,
discotheque, dance studio, skating rink or other premise where dancing occurs even
if admission is not charged.
• Use of Music Choice for “Music Choice on Hold” is covered under our
agreement with ASCAP, BMI, and SESAC.
We hope this clarifies what is and is not covered under Music Choice’s agreement with
ASCAP, BMI, and SESAC.
Cox iN DEMAND Pay-Per-View*
What is Cox iN DEMAND Pay-Per-View?
Cox iN DEMAND Pay-Per-View (PPV) contains program events and movies that are
not available on other channels. Cox iN DEMAND events are charged to you on a
pay-per-view basis, so you pay only for the programs you order. After you purchase
a Cox iN DEMAND program, a dollar symbol in the Channel Banner indicates
programs you have purchased.
To order Cox iN DEMAND Pay-Per-View
If your establishment is interested in receiving a Cox iN DEMAND PPV event, contact
your local customer care representative at your area phone number listed on page 2.
* Features may not be available with all programming packages.
37
Troubleshooting
The following list includes common situations that might prevent the full enjoyment
of your Cox Business TV. If you’re still experiencing difficulties after trying these
remedies, please call Cox Business customer service at (866) 272-5777.
Damage that requires service
If your equipment has damage that requires service, unplug your equipment from the
electrical outlet. Call Cox Business customer service when any of the following occurs:
• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal (instructions in this book describe the proper operation).
• If the equipment is dropped, or if the cabinet of this equipment is damaged.
• If this equipment exhibits a distinct change in performance.
To schedule a repair appointment, contact Cox Business customer service at
(866) 272-5777.
No picture/distorted picture
• Plug your television and the digital receiver into an electrical outlet.
• Make sure all cables are properly connected, and that all connections are tight.
• Make sure the TV power is turned on.
• If your system includes a VCR and/or stereo, make sure they are properly connected
to the digital receiver.
• Make sure your TV is tuned to the proper input channel (3 or 4).
• Make sure Parental Control is off. See page 34.
TV will not turn on when TV is plugged into digital receiver.
If you have selected digital receiver AC OUTLET: OFF, your television will not come on
until the setting is changed in the preferences section of the Settings Menu. To access
your television, you must:
• Unplug your television from the digital receiver.
• Plug your television into a wall outlet and, using the power button on the television
controls, turn the power ON.
• Using your remote control, press [ MENU ] to return to the Settings Menu.
s
• Use [ ] to highlight digital receiver AC Outlet.
38
• Use [ s ] or [ t ] and select ON WITH digital receiver. Press [ SELECT ], then press
[ EXIT ].
• Turn the digital receiver OFF and plug the TV into the digital receiver.
• Press [ CABLE ] or [ TV ], then [ POWER ], to turn your television ON and OFF.
• Be sure your television is tuned to channel 3 or 4, and that the digital receiver is on
by checking the power light on the right side of your digital receiver screen. If the
digital receiver is not on, press [ CABLE ] or [ TV ] and then press [ POWER ] to turn
on the digital receiver.
No sound
• Properly plug your television and digital receiver into an electrical outlet.
• Verify that [ MUTE ] is not in use.
• Make sure all cables are properly connected.
• Make sure the TV power is turned ON.
• Your equipment includes a VCR and may include a stereo. Make sure they are
properly connected to the digital receiver.
• Make sure your TV is tuned to the proper output channel (3 or 4).
• Make sure the volume is turned up.
• If the problem is with channels below 100, check the SAP setting on your television,
referring to the handbook provided by the manufacturer of your TV.
• For channels above 100, check the Language Preference setting in the Settings
Menu. Refer to page 28.
No color
• Make sure the current TV program is broadcast in color.
• Adjust the color controls on your television.
Remote control does not work
• Verify that the batteries are working by pressing [ POWER ] to see if the red light at
the top of the remote turns on. If it does not, replace the batteries.
• Point the remote control directly at the digital receiver when changing channels.
• Make sure you properly programmed the remote control; refer to the guide you
received with your remote.
• If you purchased new equipment, refer to the guide you received from the
manufacturer to re-program your remote.
Digital receiver does not power on
• Make sure the digital receiver is properly plugged into an electrical outlet.
• Make sure all cables are properly connected.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the
ON position.
39
Index
A
AC outlet . . . . . . . . . . . . . . . . . . . .9, 27, 38
Activating parental control . . . . . . . . . . . .33
Adjusting, volume . . . . . . . . . . . .15, 17, 18
Audio/Video connections
of digital TV receiver . . . . . . . . . . . . . . . .11
B
Banner, see channel banner
Browsing
channel banner . . . . . . . . . . . . . . . . . .21
Interactive Program Guide . . . . . . . . . .20
C
Cable receiver (digital TV receiver),
turning on . . . . . . . . . . . . . . . . . . . . . . . .18
Changing
channels . . . . . . . . . . . . . . . . . . . . . . .18
PIN . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Channel banner
displaying and browsing . . . . . . . . . . .21
exiting . . . . . . . . . . . . . . . . . . . . . . . . .35
Channels
changing . . . . . . . . . . . . . . . . . . . . . . .18
favorite . . . . . . . . . . . . . . . . . . . . . . . .27
LED . . . . . . . . . . . . . . . . . . . . . . . . . . .27
locking . . . . . . . . . . . . . . . . . . . . .27, 32
parental control, specifying . . . . . . . . .30
skipped . . . . . . . . . . . . . . . . . . . . . . . .27
unlocking, parental control . . . . . . . . . .36
Choosing menu settings . . . . . . . . . . . . . .26
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Color-coding, IPG . . . . . . . . . . . . . . . . . .19
Compression . . . . . . . . . . . . . . . . . . . . . .27
Conflicts, resolving timer . . . . . . . . . . . . .22
D
Deactivating parental control . . . . . . . . . .34
Digital TV receiver
audio/video diagrams . . . . . . . . . . . . .11
connection diagrams . . . . . . . . . . . . . . .8
operation of . . . . . . . . . . . . . . . . . . . . .5
Displaying
channel banner . . . . . . . . . . . . . . . . . .21
Interactive Program Guide . . . . . . . . . .21
settings menu . . . . . . . . . . . . . . . . . . . .26
DVR remote control . . . . . . . . . . . . . . . . .16
E
Exiting
channel banner . . . . . . . . . . . . . . . . . .35
Interactive Program Guide . . . . . . . . . .21
Settings menu . . . . . . . . . . . . . . . . . . .28
F
Favorite channels . . . . . . . . . . . . . . . . . . .27
G
Guide, see Interactive Program Guide
Guide, overview . . . . . . . . . . . . . . . . . . . .2
H
Help for the settings menu . . . . . . . . . . . .28
I
Impulse, record . . . . . . . . . . . . . . . . . . . .24
iNDEMAND — See Pay-Per-View
Interactive Program Guide or IPG
browse . . . . . . . . . . . . . . . . . . . . . . . .20
channel banner . . . . . . . . . . . . . . . . . .21
color-coding . . . . . . . . . . . . . . . . . . . .19
displaying . . . . . . . . . . . . . . . . . . . . . .21
exiting . . . . . . . . . . . . . . . . . . . . . . . .21
introducing . . . . . . . . . . . . . . . . . . . . .19
40
Index
record . . . . . . . . . . . . . . . . . . . . . .24, 25
resolving conflicts, timing . . . . . . . . . . .22
search . . . . . . . . . . . . . . . . . . . . . . . . .21
symbols . . . . . . . . . . . . . . . . . . . . . . . .25
timer . . . . . . . . . . . . . . . . . . . . . . .22, 23
tuning to a program . . . . . . . . . . . . . .19
viewing information . . . . . . . . . . . . . . .20
L
Language settings . . . . . . . . . . . . . . . . . .28
LED, settings . . . . . . . . . . . . . . . . . . . . . .27
Level, volume . . . . . . . . . . . . . . . .15, 17, 18
List of timers . . . . . . . . . . . . . . . . . . . . . .23
Locking, parental control
channels . . . . . . . . . . . . . . . . . . . . . . .27
events . . . . . . . . . . . . . . . . . . . . . . . . .36
programs . . . . . . . . . . . . . . . . . . . . . .36
ratings. . . . . . . . . . . . . . . . . . . . . . . . .30
shows . . . . . . . . . . . . . . . . . . . . . . . . .36
times . . . . . . . . . . . . . . . . . . . . . . . . . .30
titles . . . . . . . . . . . . . . . . . . . . . . . . . .33
M
Menu, settings
choosing . . . . . . . . . . . . . . . . . . . . . . .26
displaying . . . . . . . . . . . . . . . . . . . . . .26
exiting . . . . . . . . . . . . . . . . . . . . . . . . .28
help . . . . . . . . . . . . . . . . . . . . . . . . . .28
preferences . . . . . . . . . . . . . . . . . . . . .27
Music Choice . . . . . . . . . . . . . . . . . . . . . .36
O
Outlet, AC . . . . . . . . . . . . . . . . . . .8, 27, 38
P
Parental control
activating . . . . . . . . . . . . . . . . . . . . . .33
deactivating . . . . . . . . . . . . . . . . . . . . .34
locking channels . . . . . . . . . . . . . . . . .32
locking events . . . . . . . . . . . . . . . . . . .36
locking programs . . . . . . . . . . . . . . . . .36
locking ratings . . . . . . . . . . . . . . . . . . .30
locking shows . . . . . . . . . . . . . . . . . . .36
locking times . . . . . . . . . . . . . . . . . . . .36
locking titles . . . . . . . . . . . . . . . . . . . . .33
PIN, setting up . . . . . . . . . . . . . . . . . . .29
PIN, changing . . . . . . . . . . . . . . . . . . .34
setting up . . . . . . . . . . . . . . . . . . . . . .29
specifying channels . . . . . . . . . . . . . . .30
specifying ratings . . . . . . . . . . . . . . . . .30
specifying times . . . . . . . . . . . . . . . . . .31
unlocking channels . . . . . . . . . . . . . . .36
unlocking events . . . . . . . . . . . . . . . . .36
unlocking programs . . . . . . . . . . . . . . .36
unlocking ratings . . . . . . . . . . . . . . . . .36
unlocking shows . . . . . . . . . . . . . . . . .36
unlocking times . . . . . . . . . . . . . . . . . .36
unlocking titles . . . . . . . . . . . . . . . . . . .36
Pay-Per-View . . . . . . . . . . . . . . . . . . . . . .37
PIN
changing . . . . . . . . . . . . . . . . . . . . . . .34
setting up specifying channels . . . . . . .29
Powering on TV,
digital TV receiver, VCR . . . . . . . . . . . . . . .8
PPV, see Pay-Per-View
Program Guide, Interactive
color-coding . . . . . . . . . . . . . . . . . . . .19
displaying . . . . . . . . . . . . . . . . . . . . . .19
displaying by theme . . . . . . . . . . . . . . .20
displaying by title . . . . . . . . . . . . . . . .20
exiting . . . . . . . . . . . . . . . . . . . . . . . . .21
41
Index
introducing . . . . . . . . . . . . . . . . . . . . .19
more information . . . . . . . . . . . . . . . . .20
resolving conflicts, timer . . . . . . . . . . . .22
selecting programs from . . . . . . . . . . . .21
symbols . . . . . . . . . . . . . . . . . . . . . . . .25
timer . . . . . . . . . . . . . . . . . . . . . . .22, 23
using . . . . . . . . . . . . . . . . . . . . . . . . . .13
R
Ratings, locking . . . . . . . . . . . . . . . . . . . .30
Receivers, digital TV
audio/video diagrams . . . . . . . . . . . . .11
connection diagrams . . . . . . . . . . . . . . .8
operation of . . . . . . . . . . . . . . . . . . . . .5
Record
impulse . . . . . . . . . . . . . . . . . . . . . . . .24
Interactive Program Guide . . . . . . .24, 25
remote control . . . . . . . . . . . . . . . . . . .24
Remote control
DVR . . . . . . . . . . . . . . . . . . . . . . . . . .16
universal . . . . . . . . . . . . . . . . . . . . . . .15
Reviewing timers . . . . . . . . . . . . . . . . . . .23
S
Searching, Interactive Program Guide . . . .21
Selecting channels from
Interactive Program Guide . . . . . . . . . . . .14
Settings menu
choosing . . . . . . . . . . . . . . . . . . . . . . .26
displaying . . . . . . . . . . . . . . . . . . . . . .26
exiting . . . . . . . . . . . . . . . . . . . . . . . . .28
help . . . . . . . . . . . . . . . . . . . . . . . . . .28
preferences . . . . . . . . . . . . . . . . . . . . .27
Setting up parental control . . . . . . . . . . . .29
Skipped channels . . . . . . . . . . . . . . . . . . .27
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Spanish language . . . . . . . . . . . . . . . . . .28
Specify, parental control
channels . . . . . . . . . . . . . . . . . . . . . . .30
ratings. . . . . . . . . . . . . . . . . . . . . . . . .30
times . . . . . . . . . . . . . . . . . . . . . . . . . .31
Symbols, Interactive Program Guide . . . . .25
T
Theme, displaying
Interactive Program Guide . . . . . . . . . . . .20
Time, locking parental control . . . . . . . . . .36
Timer
canceling . . . . . . . . . . . . . . . . . . . . . .19
conflicts, resolving timer . . . . . . . . . . . .22
record . . . . . . . . . . . . . . . . . . . . . .24, 25
review . . . . . . . . . . . . . . . . . . . . . . . . .23
reviewing a list . . . . . . . . . . . . . . . . . .23
setting . . . . . . . . . . . . . . . . . . . . . . . . .22
symbol . . . . . . . . . . . . . . . . . . . . . . . .25
Titles
displaying Interactive Program Guide . .19
locking, parental control . . . . . . . . . . . .33
unlocking, parental control . . . . . . . . . .36
Troubleshooting . . . . . . . . . . . . . . . . . . . .38
Turning on TV,
digital TV receiver, VCR . . . . . . . . . . . . . .18
TV
turning on . . . . . . . . . . . . . . . . . . . . . .18
volume, adjusting. . . . . . . . . . .15, 17, 18
TV digital receiver
audio/video diagrams . . . . . . . . . . . . .11
connection diagrams . . . . . . . . . . . . . . .8
operation of . . . . . . . . . . . . . . . . . . . . .5
42
Index
U
Universal remote control . . . . . . . . . . . . . .15
Unlocking, parental control
channels . . . . . . . . . . . . . . . . . . . . . . .36
events . . . . . . . . . . . . . . . . . . . . . . . . .36
programs . . . . . . . . . . . . . . . . . . . . . .36
ratings. . . . . . . . . . . . . . . . . . . . . . . . .36
shows . . . . . . . . . . . . . . . . . . . . . . . . .36
times . . . . . . . . . . . . . . . . . . . . . . . . . .36
titles . . . . . . . . . . . . . . . . . . . . . . . . . .36
Use, AC outlet . . . . . . . . . . . . . . . .9, 27, 38
V
VCR control
configuring . . . . . . . . . . . . . . . . . . . . .24
recording . . . . . . . . . . . . . . . . . . . . . .24
resolving conflicts with IPG . . . . . . . . . .22
turning on . . . . . . . . . . . . . . . . . . . . . .24
VCR timer
setting . . . . . . . . . . . . . . . . . . . . . . . . .22
symbol . . . . . . . . . . . . . . . . . . . . . . . .25
Volume, adjusting . . . . . . . . . . . .15, 17, 18
43
www.cox.com
Available only to commercial customers. Services and features not available in all areas. Not all services available for public
viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for premium
HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or Showtime
HD, respectively. HDTV set and an HD/DVR receiver or CableCARD required. Monthly DVR service fee per DVR box applies.
Available DVR recording space varies based on type of programming recorded. On DEMAND and MusicChoice Channels
cannot be recorded. Installation charges may apply. Number of digital outlets may be limited. All programming and pricing
are subject to change. Names of programming services, features, and/or programmers are the property of their respective
owners. The Interactive Program Guide is a customized version of the Pioneer PASSPORT DCT. Pioneer and the Pioneer
logo are registered trademarks of the Pioneer Electronic Corporation. PASSPORT DCT and the PASSPORT DCT logo are
trademarks of Pioneer Digital Technologies, Inc. All other product names mentioned in this publication are trademarks of their
respective owners. Other restrictions may apply. Services provided by Cox Business, a division of CoxCom, Inc. ©2010 Cox
Communications, Inc. All rights reserved.
UGBVMO1010
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