Cox Homelife System User Manual
USER GUIDE
Welcome to enhanced security for
your home. Whether you’re at
home or away, at your desk or on
the go, the Cox Homelife
SM
system
makes it simple to monitor your
property, keep your loved ones
safe, and stay connected to home
and family from anywhere.
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CONTENTS
Components and Operation ......................................................................................3
Passcodes and Passwords ..........................................................................................4
4-Digit Keypad Codes .............................................................................................4
Secret Word ..............................................................................................................4
Web Portal Username and Password .....................................................................4
Touchscreen Control Panel .........................................................................................5
Home Screen ...........................................................................................................5
Security Status Header ............................................................................................5
System and Zone Trouble Header .......................................................................... 6
Arming and Disarming with the Touchscreen .....................................................7
Quickarm .................................................................................................................. 7
Disarm ....................................................................................................................... 7
Emergency ...............................................................................................................8
Settings .....................................................................................................................8
Home Management ................................................................................................ 9
Information, Media and Entertainment .............................................................. 10
Key Fob Keychain Remote ...................................................................................... 13
Checking System Status ....................................................................................... 13
Arming the System ................................................................................................ 13
Web Access ............................................................................................................... 15
Signing In ................................................................................................................15
Security ....................................................................................................................16
Saved Videos and Pictures ................................................................................... 18
History .................................................................................................................... 18
Cameras ..................................................................................................................19
Thermostats............................................................................................................ 20
Lights ....................................................................................................................... 20
Manage Contacts ...................................................................................................21
Rules (Alerts, Automations and Schedules) ........................................................21
Manage Touchscreen Widgets ............................................................................ 23
Mobile App Access .................................................................................................. 25
Security ....................................................................................................................25
Cameras ..................................................................................................................26
Lights ....................................................................................................................... 27
Thermostats.............................................................................................................27
History ..................................................................................................................... 28
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Advanced security for what you want to protect
This User Guide is designed to help you learn how to take full advantage of your new system
and protect the people and things that matter most in your life. The guide covers the
components of your system; describes how to program, arm and disarm it; and discusses the
ways you can control the system remotely — from a laptop or tablet computer, key fob or
smartphone.
If you have any questions, please email or call us for technical support 24/7:
Email: www.cox.com/homelifesupport
Phone: 1-877-404-2568
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COMPONENTS AND OPERATION
Depending on what you have ordered, your security system may include the following:
Touchscreen
control panel
Glass break sensors
Cameras
A wireless keypad
Window/
door sensors
A dedicated router
Motion sensors
Smoke detectors
Key fob
Yard sign/
window decals
The Cox HomelifeSM system uses a dedicated router and your data modem to communicate
with the Central Monitoring Station, backed up by an advanced cellular communications
network.
The router included in your system should not be changed, including factory settings and
cable configuration, nor disconnected unless you’re advised by Cox Communications.
TOUCHSCREEN CONTROL PANEL
The Security Status Header is used to arm and disarm the system.
The System and Zone Trouble Header displays only when there
is a connectivity or power problem with the touchscreen, or when
a sensor goes down or is being tampered with.
The Touchscreen contains all of your apps and widgets for
customizing and managing your system. To manage your widgets,
go to the Settings widget, enter your four-digit Keypad Code and
select the Widgets menu.
Press the Quick Arm button to arm your system in Arm Away mode.
Press the Emergency Alarm (panic) button to send a fi re, medical
or police alarm signal.
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PASSCODES AND PASSWORDS
P
asscodes and Passwords
There are three pieces of confidential information that you must create to use the system.
Write them down on something other than this User Guide (or your Quick Start Guide or
your wallet card), and keep them in a safe, secure place.
Keypad Codes. You enter a 4-digit Keypad Code to arm and disarm the system via the
touchscreen control panel, optional wireless keypad, web portal or mobile app. In addition,
there are three other kinds of codes you can use:
• G
uest codes can arm or disarm the system but do not have access to full system functionality.
• Arm Only codes can arm the system but cannot disarm it or perform any other function.
• A Duress code disarms the system similar to the master Keypad Code, but sends a silent
alarm to the Central Monitoring Station for immediate police dispatch.
Go to the Settings
delete any of these codes.
Secret Word (Central Monitoring Station Passcode). Y
a dispatch by the Central Monitoring Station in case of a false alarm.
and select Advanced Settings > Central Station Passcode to enter or edit your Secret Word.
Note: Make your Secret Word easy to remember, pronounce and spell.
Subscriber Portal/Mobile Username and Password. Manage your system from the online web
portal or mobile app for iPhone,® iPod touch,® iPad® or Android®-powered device.
Go to https://portal.coxhomesecurity.com to set up or change your username and password.
Note:
You are required to update your information in the Cox HomelifeSM subscriber portal with
your permit number. Here is how to do this:
• Go to https://portal.coxhomelife.com and log in.
• Select Security, then Emergency Dispatch Setup.
• At the bottom of this screen is the “Alarm Ordinance
Permit Registration” section.
and
• Enter your Alarm Permit Number and expiration
date.
widget, select Security and select Manage Keypad Codes to add, edit or
our Secret Word is used to cancel
Go to the Settings widget
• Click on save.
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TOUCHSCREEN CONTROL PANEL
Touchscreen Control Panel
The interactive touchscreen control panel is the brain that enables you to operate your
security system and interact with your home at the touch of a button. Depending on the
options you have, you can use it to arm and disarm your system, view live video from
cameras placed in your home, change light and thermostat settings, and view real-time
web content — all from the full-color display. (Note: Your touchscreen should not be moved
once it has been installed.) The following section provides an overview of your touchscreen
and offers tips on how to use its range of features.
HOME SCREEN
The Home screen is the main display that provides quick
access to all touchscreen features. In addition to the icons
that make it easy to navigate, this screen provides a visible
and audible alert if a sensor is triggered when the system
is armed or if an environmental sensor, such as a smoke
detector, is activated.
Press the Home button on the touchscreen at any time to
return to the Home screen.
SECURITY STATUS HEADER
The Security status of your security system is displayed in
the large Security Status Header. It displays whether the
system is armed or disarmed. During an alarm, the Security
Status Header changes to show an Alarm state.
When a condition such as an open door prevents the
system from being armed, the condition is displayed and
replaces the Security Status Header altogether.
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TOUCHSCREEN CONTROL PANEL
SYSTEM STATUS COLORS AND ICONS
The Security Status Header can display different colors and icons that give you a
quick overview of your system’s status.
A red bar with the locked padlock icon
displays when the system is armed.
A green bar with the unlocked padlock
icon displays when the system is
disarmed.
When you arm the system, an exit delay
period begins. The System Status Header
indicates the number of seconds
remaining before the system is armed.
You must leave the home and secure the
door before the exit delay period ends.
When someone enters the home
when the system is armed, an entry
delay period starts (usually around
30 seconds). You have to disarm
the system before the entry delay
period expires.
SYSTEM AND ZONE TROUBLE HEADER
The System and Zone Trouble Header displays in the upper-right-hand corner of the
touchscreen (and in the same position on the Subscriber Web Portal). It displays when
there is a connectivity or power problem with the touchscreen. It also displays when a
sensor is inoperable (such as due to a battery failure) or is being tampered with.
No Cell Signal No Connectivity
No Wi-Fi Signal Power Failure
Critical Sensor Failure Multiple Troubles
When a System & Zone Trouble Header is displayed, tap it to get more information.
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TOUCHSCREEN CONTROL PANEL
ARMING THE SYSTEM
The touchscreen is used to arm and disarm the system.
1. Touch the Disarmed - Press to Arm button on the
Home screen.
2. S elect Arm Stay to arm the sensors on your doors and
windows only with a 30-second exit delay, or Arm Night
to arm the system with no delay. Or select Arm Away to
arm all sensors including the motion detectors.
3. Press the Turn Zone Off button next to each security
zone that you want to bypass.
4. Enter your 4-digit Keypad Code to arm the system.
Note: The touchscreen generates short, audible alerts while
arming, indicating 60 seconds for exit. When you enter
your home when the system is armed, you will hear audible
alerts for 30 seconds.
You can also arm and disarm your system from an optional
wireless keypad, which can be installed near your entrance
and exit door. However, the wireless keypad does not
sound audible alerts or give visual confirmation that the
system is armed or disarmed.
Press the Quickarm button in the lower middle of
the touchscreen to arm the system immediately in
Arm Away mode.
DISARMING THE SYSTEM
1. Press the Armed – Press to Disarm button on the
Home screen.
Enter your 4-digit Keypad Code.
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TOUCHSCREEN CONTROL PANEL
EMERGENCY
Sends an immediate alarm to the Central Monitoring Station,
indicating an emergency of a specific type — medical, fire
or police.
1. Press the Settings widget and enter your Keypad Code.
2. Touch the Shield icon on the bottom of the
touchscreen to display the individual emergency buttons.
3. Press the applicable button — Medical, Fire or Police — to
alert the proper authorities.
Note: Enter your 4-digit Keypad Code to cancel the alarm.
SETTINGS
Displays a list of options to customize your touchscreen
control panel’s settings. Categories include:
1. T ouchscreen — Change your screen, screensaver, sound
and button configurations.
2. Security — Manage Keypad Codes, default arming
widget configuration, alarm test.
3. Sensors and Zones — Change zone order.
4. Home Devices — Add, edit and delete devices that
control lighting, cameras, thermostats, key fobs
and more.
5. Widgets — Add, remove and reorder widgets.
6. A dvanced Settings — Account information, Central
Station Passcode, security Secret Word, connectivity
and touchscreen reboot features.
7. About — Detailed touchscreen information.
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