Cox Homelife Protect Monitor Control System User Manual

IMPORTANT SUPPORT RESOURCES

Subscriber Portal

Go to https://portal.coxhomelife.com to log in to your account and manage your system features online.

Online Support

Go to www.cox.com/homelifesupport to browse procedures for using your system,
common troubleshooting tips and other helpful information.

Cox Homelife Customer Support

Call us at 1- 87 7- 40 4 -2 56 8 to report a problem, inquire about billing, purchase additional equipment
or modify your account.

Central Monitoring Station

Call the Cox Central Monitoring Station at 1- 855 -2 61-2501 to put your system in test mode or cancel
an alarm signal. Note: Your Central Station Passcode is required.

When the Central Monitoring Station calls you, the caller ID will read 1- 80 0 - 63 3-2 677. Please add
this number to the contact list on your phone(s) in order to properly recognize alarm verifi cation calls.

User Guide

Download the complete Home Security User Guide at www.cox.com/homelifesupport.

©2015 Cox Communications, Inc. All rights reserved.

GETTING STARTED

GUIDE

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This Getting Started Guide will help you get comfortable with all of the features and benefits of your new
Cox HomelifeSM system. Please review this guide in its entirety when your system is installed, and keep
it safe, as it contains many important instructions and reminders for using this system.

TABLE OF CONTENTS

04 WELCOME TO COX HOMELIFE

06 GETTING TO KNOW YOUR TOUCHSCREEN

08 SETTING PASSCODES & PASSWORDS

10 ARMING & DISARMING YOUR SYSTEM

14 ALARMS & NOTIFICATIONS

16 ACCESSING YOUR SYSTEM REMOTELY

18 CONFIGURING ALERTS & SYSTEM ACTIONS

20 MAINTAINING YOUR SYSTEM

22 TIPS FOR PREVENTING FALSE ALARMS

24 FREQUENTLY ASKED QUESTIONS

1

MY NOTES

BASIC TERMS YOU’LL NEED TO KNOW

It may be helpful to start by understanding some basic home security terms used throughout this guide and other
help documentation.

• Touchscreen: The Touchscreen is your home security system’s control panel. It is the brains of your system, and

is used to communicate with all of your installed sensors and devices, as well as the Central Monitoring Station.

• Central Monitoring Station: This is our 24/7 monitoring center that responds to any alarm signals

generated by your system. Depending on the type of alarm signal, they may contact you or your Emergency
Dispatch Contacts to verify the emergency.

• Emergency Dispatch Contacts: Two mandatory contacts must be listed on your account at all times in order

to verify alarm signals (some exceptions apply).

• Subscriber Portal: This is your personalized, secure, online account management website. Use it to arm/

disarm your system, manage codes and passwords, set up and modify rules, view event history, and more.

• Rules: Rules are flexible methods of generating a variety of system actions or notifications (email, text

message) when certain, predefined, circumstances occur.

• Touchscreen Apps: Applications running on your Touchscreen that enable you to interact with and manage

your system. Similar to apps found on your smartphone.

• Security Zones: Security zones are defined by sensors that can detect events in the home. Events include

doors or windows opening and closing, motion, glass breaking, smoke or carbon monoxide.

2 3

WELCOME TO COX HOMELIFE

The Touchscreen

Is the “brains” of your system

Cameras & Sensors

To protect your

home’s entry points

Remote

Accessibility

From the Web

or your mobile devices

Such as thermostats and light/appliance modules

4 5

Home Automation Devices

Convenience Devices

Such as wireless keypads

and key fobs

Life Safety Devices

Such as supplemental smoke/CO

detectors and water sensors

CONGRATULATIONS!

You’ve taken the fi rst step to protecting your home and family, while getting the most out of today’s
advanced security and home automation features. Your Cox HomelifeSM system allows you to take advantage
of the features you see to the left, and much more!

Your Touchscreen utilizes your high-speed Internet connection and communicates wirelessly with all
of your installed devices. If a sensor or installed device detects trouble, your Touchscreen will notify
you immediately.

In case of a power outage or loss of broadband services, the Touchscreen will continue to
communicate with the Central Monitoring Station using cellular backup. The Touchscreen also
includes a battery backup that will last for about 24 hours.

Some devices may look slightly diff erent.

GETTING TO KNOW YOUR TOUCHSCREEN

1

Security Status Header

Shows system status and can be
used to arm/disarm the system

Touchscreen Apps

Manage, view and
confi gure system settings

System & Zone Trouble
Header

Indicates when there is a problem
with system connectivity or power,
or when a sensor is tampered with

Sleep Mode

Volume Controls

The interactive Touchscreen provides you with real-time system status information, tools to arm and disarm
your system, access to live video, ability to manage your home automation devices, and much more!

CUSTOMIZING YOUR TOUCHSCREEN

The Touchscreen can be easily confi gured to meet your needs. In order to prevent unauthorized users
from making changes to your system’s confi gurations, your settings can only be accessed by entering your
Master Keypad Code.

• Select the Settings App and enter your 4-digit Master Keypad Code

• Select the Touchscreen category to customize your Touchscreen settings

— Sounds for perimeter sensors — Screen saver
— Screen brightness and dimming — Nighttime settings

CLEANING YOUR TOUCHSCREEN

Home Button

Returns you to the Home screen

IMPORTANT: Do not move your Touchscreen once it has been installed as this may cause your
system to lose connectivity or malfunction in an emergency.

6 7

Panic Alarm

Press to send an alarm signal to
the Central Monitoring Station

From time to time, you may want to clean your Touchscreen. Please use a soft cloth, slightly dampened with
water only.

• Press the Settings App and enter your 4-digit Master Keypad Code

• Select the Touchscreen category and then select Clean Screen

• Press the Clean Screen for 30 seconds button to clean your screen without accidentally pressing any

Touchscreen controls