25
IN CASE OF MALFUNCTION
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs unsatisfactorily. If the problems persist, contact your hearing care professional for assistance.
See the “Ear-sets for Coselgi™ BTE hearing aids” user
manual for information specific to your ear-set.
Problem Possible cause Solution
The hearing
aid is completely silent
The hearing aid is
not turned on
Make sure the battery
drawer is pushed all the
way upwards
The battery does not
work
Insert a new battery in
the hearing aid
The hearing
aid volume is
not powerful
enough
Your ear is blocked
by earwax
Contact your ENT doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT doctor/physician
The hearing
aid func tions
intermit tently
The on/off switch is
dirty
Push the switch back
and forth a couple of
times
Your two hearing aids are
not working in
synchrony
The connection between the hearing
aids is lost
Turn the hearing aids
off and on again