Release Date: April 12, 2004
Publication Number: TP00968
Revision Date: November 23, 2004
Revision: C
Visit the IMI Cornelius web site at www.cornelius.com for all your Literature needs.
Page 2
Quest Juice Training Manual
The products, technical information, and instructions contained in this manual are subject
to change without notice. These instructions are not intended to cover all details or variations of the equipment, nor to provide for every possible contingency in the installation,
operation or maintenance of this equipment. This manual assumes that the person(s)
working on the equipment have been trained and are skilled in working with electrical,
plumbing, pneumatic, and mechanical equipment. It is assumed that appropriate safety
precautions are taken and that all local safety and construction requirements are being
met, in addition to the information contained in this manual.
To inquire about current revisions of this and other documentation or for assistance with
any Cornelius product contact:
IMI Cornelius Inc.
Phone: 800-238-3600
Internet: www.cornelius.com
Trademarks and copyrights:
Aurora, Cornelius, Decade, Hydro Boost, Sitco, Spirit, UF-1, Vanguard, Venture, and Vista
are registered trademarks of IMI Cornelius Inc.
Optifill trademark is pending.
This document contains proprietary information and it may not be reproduced in any way
The Quest Juice Dispenser uses an ice/water bath system to cool both the potable water supply and the
concentrate cabinet.
To achieve cooling capabilities we use an agitator/recalculating pump and motor. This cools the stainless
steel water coils and circulates the cold water through a heat exchanger to cool the cabinet. This gives us
colder drinks for longer periods of time and eliminates the need to have to defrost the cooling cabinet.
Water quality has an affect on juice dispensing systems.
• odor
• taste
• clarity/foaming
Water filtration is recommended to assure the best beverage taste.
Water Flow
Inlet water pressure should be regulated to 45 to 50 psi max. (3.1 bar) to prevent damage to pump tubing. Minimum flowing pressure must be 20psi.
Flow Rates
Adequate water flow is necessary and must be at least 3.0 ounces per second (89ml) at the inlet to the
unit.
Quest Juice Training Manual
SYSTEM DETAILS
CONCENTRATE
• Concentrate should be stored frozen and put into a cooler 72 hours before use. Rapid cooling, such
as in a sink of hot water, adversely affects flavor and leads to service calls.
• Proper loading of concentrate is important. Improper loading is a major source of service calls.
Left and Right Pump Platforms
• Concentrates vary in viscosity and mixing valves must be adjusted accordingly.
• When changing concentrate, be sure to check the concentrate container O-ring for damage. It should
be clean and wet with concentrate or a food grade lubricant.
• Shake or stir pulp based concentrates.
• When changing flavors, be sure to flush the system and reset the pump.
• Nozzles should be cleaned daily. Remove the nozzles and wash in warm soap solution. Rinse with
clean water, lubricate the O-ring, and replace nozzle.
• Flushing daily and sanitizing weekly is recommended.
Cabinet
Cooling Fan
Serial Decal
Lighted Merchandiser
ON/OFF
Platform Pump
ON/OFF
SETTINGTHE BRIX
• A refractometer must be used to measure the post-mix brix.
• Ratio adjustment can be set with a concentrate separator and ratio cup, see Brixing Procedure.
• Ratios are sometimes set by taste but this is not recommended.
The minimum airflow clearance is: 4” (10.16 cm) in back and 12” (30.48 cm) on top and open to the front.
IMPORTANT: Condenser air is drawn in from the bottom of the rear panel and discharged out the top of
the rear panel. Failure to maintain clearance space will reduce capacity of the unit and cause premature
compressor failure.
FILLINGTHE ICE B ATH
The fill tube is located behind the splash panel. Use the water supply line to fill the ice bath before connecting it to the unit.
Remove the 3/8” cap from the fill tube/sight glass to begin filling the ice bath. Replace the cap when finished filling the ice bath. Lock it in place with its holder.
Full Water
Level
IMPORTANT: Fill the water bath slowly until it runs out
the overflow. Failure to do so can cause back pressure and improper water level. ALWAYS FILL WITH
THE UNIT UNPLUGGED.
Quest Juice Training Manual
Cabinet
drain outlet
Water bath
overflow
Replace the cap TIGHTLY when finished filling the water bath. Lock it in place with its holder.
CONNECTING WATER SUPPLY
The QST series Juice Dispenser is designed to dispense juice at a high flow rate. It is very important that
the incoming water line be dedicated for use by the dispenser only and does not have other machines
connected which could cause a water surge, (i.e., a dishwasher, coffee maker, etc.).
IMPORTANT: The water supply should be consistent with proper water quality standards (neutral pH of
7.0 to 8.0), and should not be connected to a water softener. It is the installers responsibility to ensure
that all water connections to the dispenser are sized, installed, and maintained according to Federal,
State, and Local Laws.
Secure the 3/8” (0.95 cm) swivel nut on the flexible supply tubing to the water inlet
located at the rear of the dispenser. Make sure that the flared gasket is used (tubing and
flared gasket are included with the installation kit).
IMPORTANT: When securing flare nut, use a backup wrench on the male side of the inlet fitting (unit
side) to prevent twisting of the copper tube inside the unit and/or possible damage to the water strainer/
solenoid. A water shut off outside the unit is recommended.
PRIMING/FLUSHING WATER SYSTEM
To properly prime the unit with water and remove air pockets in the
system, open the cabinet door and make sure that all the valve
levers are in the “Dispense” position.
Close the door and press the dispense button for a few seconds.
Repeat until a steady flow of water is observed flowing from all dispense valves.
NOTE: Water splashing may occur during this purge cycle.
It is recommended that the concentrate be thawed in a refrigerated 35°F-40°F (1.6°C-4.4°C) compart-
ment for a minimum of 48 hours prior to loading into the Quest Juice Dispenser.
WARNING: Concentrate must be completely thawed and within the temperature range of 35°F-
40°F (1.6°C-4.4°C) prior to loading. Failing to supply concentrate inside the recommended tem-
perature range, especially below 35°F (1.6°C), will cause an out of brix drink (refer to the Brixing
Procedure section for details).
LOADING CONCENTRATE
The Quest Juice Dispenser is designed to use either disposable juice concentrate
containers or the optional Cornelius generic refillable container sold separately.
1.Thoroughly shake thawed concentrate prior to use.
2.Place concentrate containers on the dispensing platform shelf inside the refriger-
ated cabinet.
3.Engage the concentrate container by pressing it downward into the bottle adapter
opening on the dispensing platform.
NOTE: Be sure to lubricate the o-ring seal on the container nozzle. This will ensure a good seal
and allow the pumps to draw concentrated from the containers more easily. Failure to create a
good seal at this connection may result in weak drinks and/or seepage of concentrate.
4.Prime each pump by closing the cabinet door and press each dispense button until concentrate flows
from the dispense nozzles.
CHANGING CONCENTRATE CONTAINERS:
1.Open the cabinet door and move the valve handle from “Dispense” to “Flush”
2.Close the door. Depress and hold the dispense button until clear water flows from the dispense noz-
zle.
3.Open the cabinet door and return the handle to “Dispense”.
4.Depress and hold the dispense button for 1-2 seconds. This will relieve water pressure from the con-
centrate pump system.
5.Load concentrate container (see Loading Concentrate ).
NOTE: If concentrate is not properly thawed, it will adversely affect the amount of concentrate
dispensed. Thawed product should be between 35 °F/1.6°C to 40°F/4.4°C.
NOTE: You can not dispense drinks with the door open.
SUPPLIES
• 1-Small 12 oz. cup (354.8 ml)
• 1-Large 21 oz. cup (621.1 ml)
• 1-Straw
• Paper Towel
• 1-Thermometer
• 1-Refractometer
• Concentrate Separator (720601323)
Your will also need a flat blade screwdriver to turn a screw if brix adjustments are required.
Quest Juice Training Manual
BRIXING PROCEDURE
NOTE: The refractometer shown above, P/N 511004000, is available through your local Cornelius
Distributor.
CHECKING/ADJUSTINGTHE B RIX SETTING
The following instructions are for use with a refractometer.
1.Dispense approximately 8 oz. (236 ml) of drink and discard. Now draw a second 8 oz. drink.
2.Check drink temperature with a reliable thermometer (target is 35-45°F, or 1.6-7.2°C). Discard
this drink after checking temperature.
NOTE: If drink temperature is not within the target range, refer to the basic troubleshooting section. When setting up the unit with warm concentrate and hot water (90 °F) it will take longer to
get the 35-45 °F finished drink.
3.Dispense a 12 oz (354.8 ml) drink sample into a clean, dry cup. Thoroughly stir the sample using a
straw. (Adjustments should be made in 1/8 to 1/4 turn increments).
4.Using a straw, transfer a small sample of finished drink to the refractometer lens (refer to operating
instructions supplied with your refractometer). Check the brix reading against the brix chart below.
NOTE: The following brix chart is generic and intended for reference use only. Contact your frozen concentrate supplier for specific brix readings.
The pump speed switch has two settings, low and high. For most dispensing situations high speed will be
the preferred speed. Most concentrates use this setting. Low speed is only used when the water pressure is at the low end of the range (25 PSI or less) and the concentrate is a very thin viscosity such as
apple or cranberry. Low speed cuts the output voltage to 18VDC.
Using a water booster system to increase the flowing pressure to the recommended pressure is a
better solution.
5.To change the brix setting, simply readjust the water flow rate.
Located on each of the valve assemblies inside the refrigerated
compartment are the adjusting screws for the water flow rate (one
per valve).
If the brix reading is too high or low, rotate the appropriate water flow
control according to the diagram below. Repeat steps 1-5 until the brix
setting is achieved.
Lowers Brix by increasing water
Raises Brix by reducing water
IMPORTANT: When making changes to the water flow control, do not rotate more than 1/4 turn
per adjustment. Additionally, prior to taking your next brix reading, “tap” the corresponding dispense button several times prior to drawing a sample. This will clear remnant drink from the dispense nozzle AND help move the flow control to its new setting.
PROGRAMMINGTHE PORTION CONTROL
If your dispenser has optional portion controls, they have been pre-programmed from the factory to pour
7, 12, and 16 ounce drinks. The “extra large” (pitcher icon) size has also been pre-programmed to pour
16 ounces. To change the pour sizes, please follow the instructions below:
1.Simultaneously, press and hold “small” and “extra large” push button switches on the Portion
Control Module until the “Refill” light starts blinking. Release the switches. The blinking Refill
light indicates the programming mode is active.
2.Place the cup under the dispense nozzle and push the selected size button (small, medium,
large, or extra large). Hold the button in until the cup fills to the desired portion, then release
the button. Repeat the above procedure for the remaining sizes.
3.After programming all the drink sizes, press and release the “cancel/pour” switch to return
the Portion Control to the operational mode. The blinking REFILL light will go out.
4.If at a future date it is decided to change the portion size of the drinks, the individual sizes
can be adjusted by the above procedure. It is not necessary to reprogram every size. Additionally the
portion control has full memory retention in case of a power failure.
Cancel/Pour Button
To pour a drink without using a pre-programmed portion control size, simply push and hold the
Cancel/Pour button. Release when the glass is full.
1.Move Dispense/Flush levers located on the platform assembly in
the refrigerated cabinet to the “Flush” position. Place an empty
cup on the drip tray below each dispense nozzle.
2.Close the door and depress each dispense button for 2-3 seconds or until clear water flows from each dispense nozzle.
3.Return the Dispense/Flush levers to the “Dispense” position.
4.Press each dispense button for 1-2 seconds to release the water
pressure present in the concentrate pump system.
Clean Splash Zones & Dispense Nozzles:
1.On a daily basis, clean the external cabinet and
splash areas using a clean damp cloth. Remove
and wash the cup rest and drip tray using a mild
dish soap.
2.Remove the dispense nozzles and static mixers
by rotating each 90° and pulling down. Remove
the mixing chambers by pulling straight forward.
Wash using a mild dish soap.
Quest Juice Training Manual
IMPORTANT: DO NOT wash nozzles, static mixers, or mixing chambers in a dish washer. This
will distort the plastic and damage the o-rings. Additionally, do not soak them in sanitizing solution longer than 2 minutes.
WEEKLY
Check concentrate to water brix ratio (refer to the Brixing Procedure in this manual).
Sanitize the Juice Dispenser:
Step 1 - Rinse With Hot Water
1.Prepare two 2 oz. packets of Stera-Sheen Green Label sanitizing solution (or similar brand) by dissolving each packet in 1 gallon (3.8L) of potable water to insure 200 ppm of available chlorine.
IMPORTANT: Use potable water at 80°F-100°F (26.7°C-37.8°C). Water above this range will breakdown the chlorine count and minimize sanitation.
2.Remove the juice concentrate containers and place them in separate refrigerated compartment.
3.“Flush” the system by following the instructions in the Daily Section.
4.Fill a clean empty concentrate container with one quart of extremely hot tap water, approximately
140°F (60°C) and place into unit. Dispense all of the hot water into a large container. Repeat for the
remaining dispense valves.
5.Remove the mixing chambers, nozzles, and static mixers. Rinse in hot water to remove excess pulp
and concentrate.
6.Place the mixing chambers, nozzles, and static mixers in a separate container of sanitizing solution
and agitate vigorously. Allow the parts to soak for two minutes. Rinse thoroughly with fresh tap
water.
7.Reinstall the static mixer, nozzles, and mixing chambers.
1.Fill a clean concentrate container with 2 quarts (1.9L) of fresh sanitizing solution.
2.Place handles in the “dispense” position and close the door.
3.Press and hold the dispense button for 90 seconds then stop. Allow sanitizing solution to remain in
the lines for 5 minutes.
4.After 5 minutes, dispense the remaining sanitizing solution.
Step 3 - Prepare Dispenser for Use
1.Replace sanitizing solution container with a concentrate container and close the door.
2.Press and hold the dispense button until juice appears from the nozzle. Next dispense and discard
at least two 8 oz. (236.6ML) cups of juice in order to prime the system and prepare it for operation.
SEMI-ANNUAL
CAUTION: The following procedures require removal of the dispenser side panel(s). Disconnect
the power cord from the receptacle prior to proceeding.
Clean Water Inlet Strainer:
1.Remove the right side panel from the dispenser.
2.Turn off the water supply to the dispenser.
3.Remove the access port from the “Y” shaped water inlet solenoid
located on the right side of the dispenser.
4.Clean and reinstall the stainless steel water strainer.
Clean Chassis Interior:
1.Clean the condenser cooling fins.
2.Clean the air inlet grilles located on the rear and top panels of the dispenser.
3.Clean the interior base.
4.Wipe the fan blade clean.
5.Reinstall the right side panel, turn on the water supply, and plug the dispenser into the power receptacle.
Check and Top-Off Water Ice Bath:
1.Remove the drip tray and lower splash panel.
2.If the Ice bath level is below the “Full” indicator, top it off with water. Refer to the Filling the Ice Bath
procedure in the Installation section of this manual.
A replacement pump tubing kit, part#45098,
is available. The kit consists of one pre-cut
length of pump tubing, two white plastic
hose clamps, and instructions.
Removing Pump Platform(s):
1.Remove the concentrate containers
from the dispenser and place them in a
refrigerator.
2.Remove the cabinet shelf that the concentrate containers sit on.
3.Flush the system prior to removing the
pump platform (refer to the Daily section located at the beginning of the
Planned Maintenance Schedule).
Remove the dispense nozzles and
static mixers.
4.Unplug the water line quick disconnect
by pressing the gray button (see Fig.
1&2).
5.Slide the locking latch forward. Lift the
platform slightly and pull forward to
gain access to the electrical connector
(see Fig.1).
6.Unplug the electrical connector by squeezing the locking tabs on either side and pulling out the connector. Lift and remove the pump platform (see Fig.1).
Quest Juice Training Manual
Replacing Pump Tubing:
1.Remove pump platform (refer to the Removing Pump Platform(s)
procedure located earlier in this section).
2.Remove the two white plastic hose clamps from the pump tube connections (see Fig. 1&2). Remove the concentrate delivery tubes
from the hose ends.
3.Loosen and remove the four screws from the pump body (see fig 3).
4.Remove the rear pump body half only to reveal the pump tube and
rollers.
5.Remove the old pump tube from the pump body. If the roller assembly comes out with the tubing, place it back into the pump housing
being sure to align the roller assembly shaft keyway to the motor
shaft so that the two interlock.
6.Firmly press the new hose into the pump body around the
roller assembly, being sure to keep the protruding ends even
with each other.
7.Once the tubing is in place, hold the tubing with one hand, capture the lower part of the tubing with the outer housing, then
proceed to capture the shaft of the roller assembly and push
the rear pump housing into place. Make sure to capture the
tubing within the body and not pinch it between the halves. Do
not use any tool other than your finger tips to manipulate the
tubing into the housing or you may damage the tube.
8.While holding the pump halves together with your hand, reinsert
the four screws and tighten using a crisscross pattern as shown.
The screws should be tightened about 1/4 turn beyond snug.
9.Insert the two concentrate delivery tubes into the pump tubing
ends and secure them using the new hose clamps supplied in
the kit. Be sure to use pliers to squeeze and tighten the hose
clamps.
5.Press the release button on the water connector to
release the platform.
6.Disconnect the platform electrical connector by
squeezing the release tabs on either side of the connector and pulling straight back. The platform can
now be removed from the cabinet.
7.Remove the side panels.
A. Right Panel: The 2 screws and switch backing plate must be removed before the right panel can
be removed.
B. Left Panel: The door must be open while removing the left panel.
Once the screws are removed, pull the panel clear off the frame and tip forward. Slide panel forward and
up until it clears the mounting tab (insert). Move the panel down and back. Once it is clear of the door the
panel will release.
4.Turn the box over and locate the standoffs on
the VRB board to be removed. Gently
squeeze with a needle nose pliers. This will
release the standoff and allow it to be pushed
back through the hole in the bracket.
5.The VRB board can now be removed from the
electrical box itself.
6.The standoffs (4) can be removed by gently
squeezing the tip with needle nose pliers and
at the same time pushing through the board.
NOTE: The nut and insulation must be
assembled as illustrated. Failure to assemble
and tighten correctly can result in component
overheating causing the concentrate pump
not to run.
1.Slide the ice control toward the center of the
deck to release and lift up while gently pulling
forward. The box will come forward only as far
as the cables will allow.
NOTE:The electrical box and nozzles must be
removed to remove the ice bank control.
2.The connectors are very tight. To successfully remove use a crescent wrench to grip the outside of the
connector rocking gently up and down while pulling up to release. The best way to work from right to
left.
Quest Juice Training Manual
REMOVALOF NOZZLE GUIDE GASKET
1.The nozzle guide gaskets can be removed for
cleaning or replacement by pulling them up
and over the nozzle guides.
1.Carefully turn the chassis over to gain access
to the probe assembly.
Cut the wire tie holding the probe assembly
only. Push up and slide the probe assembly
off the bracket. DO NOT REMOVE THE
BRACKET.
2.The connector must be disassembled to pass
the wire leads through the water bath cover.
3.Carefully remove the grommet from the water
bath cover.
4.With the wire loose, pass the connectors first
through the grommet and the water bath
cover itself.
The electrical box houses the Voltage Regulator Boards (VRB) that is used to convert AC voltage from
the transformer to DC voltage that powers the pumping system. It also incorporates the sold out logic.
Each flavor has its own VRB.
WHITE CONNECTOR - INPUT CABLE
Transformer- 26VAC
Sold out from platform push button
Quest Juice Training Manual
RED CONNECTOR - OUTPUT CABLE
Pump motors
Platform solenoid
Water inlet solenoid
6.25 Slo Blo Fuse
BOARD OUTPUT
Platform solenoid and pump motor
Rear water inlet solenoid
(4 -pin connector)
BOARD INPUT
26VAC from Transformer
(2- pin connector)
Sold-out from platform
(2-pin connector)
Touch pad –SWITCH
Refill light
(2-pin connector)
28 VDC
Pump
3
Pump
VRB
Board
Pump
4
Pump
1 2 3 4
2
Pump
1
Speed Switch (4)
Second transistor for slow -speed
operation only. No heat sink required
SPEED SWITCH
(2 -pin connector)
SOLD–OUT
FUNCTION-JUMPER
(3-pin connector)
J5 PIN
Enabled dispense light only
LK PIN
Disabled dispense pump head
stops when light is on.
The pump speed switch has two settings, low and high. For most dispensing situations high speed will be
the preferred speed. Most concentrates use this setting. Low speed is only used when the water pressure is at the low end of the range (25 PSI or less) and the concentrate is a very thin viscosity such as
apple or cranberry. Low speed cuts the output voltage to 18VDC.
Using a water booster system to increase the flowing pressure to the recommended pressure is a
better solution.
ICE BANK CONTROL
The ice bank control is the only devise used to
control the refrigeration system for both the
cabinet and the water chiller.
Operational Overview
There is no adjustment of any kind to this control. The control will not activate without having
sufficient water in the water bath tank.
(See chapter on installation -water bath filling)
THERE IS A 3 -MINUTE DELAY BUILT INTO EACH CONTROL AS A SAFTEY PRECAUTION.
The default mode is an open circuit. Any break in the continuity i.e. broken wire, and the system reads it
as a no water condition.
Control is powered by line voltage. All connectors are label and keyed for proper installation.
Validating Operation
With box detached from the unit, remove the
ice bank probe connector by gently rocking the
wrench up and down to loosen and pull off to
remove.
As the probe is very low voltage, insert a standard set of pliers into the connector gripping
the middle terminal and allowing the Pliers’
jaws to come in contact with the outside 2.
Wait the 3 minutes and the compressor and
condenser fan should cycle on. Run for 1
minute and remove the pliers.
The compressor will shutdown in 45-60 seconds. If it does not then a sticking relay is a possibility and the
control should be replaced.
This is a dual stage transformer with 2 outputs.
The purpose of the transformer is to step the
line voltage to 26 VAC primary to the electrical
box and the VRB and 24 VAC secondary is to
light the merchandiser.
Current production transformers are equipped
with a thermal overload protection device that
will cut out when high temperature or high
amperage is detected. THE OVERLOAD
RESETS AUTOMATICALLY
WATER INLET SOLENOID
The water inlet solenoid is connected to the
incoming water line and is only activated when
the dispense button is pressed. The water inlet
solenoid prevents backflow and is equipped
with a strainer screen that needs to be
removed and cleaned once a year.
Quest Juice Training Manual
Primary wires are Blue
Secondary are Red
NOTE: THE INLET SOLENOID COIL IS
ACTIVED FROM THE VRB BOARD USING
THE 28VDC.OUTPUT AN AC COIL WILL
NOT WORK IN THIS APPLICATION.
DOOR SWITCH - 72 B SERIAL NUMBER
The door switch on the 72B serial number units
is a combination of a door latch and switch. The
primary function of the door switch is to interrupt the 26 VAC coming into the VRB board
when refilling the concentrate. By cutting this
voltage the refill lights are reset automatically.
NOTE: WHEN THE DOOR IS OPEN THE DISPENSE CIRCUIT IS INOPERABLE DO NOT
ATTEMPT TO DEFEAT THIS WITH ANYTHING. BUT THE CAM-LOCK FOUND ON
THE DOOR. A SPECIAL TOOL IS AVAILABLE FOR THIS PURPOSE.
On or before April 1, 2004 the door switch configuration will be changed to separate the reset
switch from the catch. The serial number for
this will have a prefix of 72 D for Quest 4 flavor
and 72C for Quest 2 flavor.
Kit #720911146 is available to convert field
units to this configuration. The sold-out feature
however will be inoperable with the use of this
kit.
PLATFORM COMPONENTS
Water Valve/Flow Control
The flow control is a ceramic spool and sleeve.
It must move freely to regulate the water flow
and maintain brix.
Be sure the o-ring is in place and sealing properly.
Reset Switch in Top of Door
New Door Latch
Configuration
Bottle Adaptor - O-rings
When doing any assembly work on the bottle
adaptor be sure to use a small amount of lubricant on each o ring This should be a food
approved non petroleum based grease.
When re-assembling the large o-ring may be
pinched if not installed properly. Place the slide
valve into the bottom of the adaptor keeping
straight across. Press evenly to seat the o-ring.
It is not advisable to rotate the valve back and
forth in and attempt to seat the o-ring. Do the
same when installing the top.
When securing the screws do it in the X pattern
tightening the opposites across from each
other. Be sure the are fully tighten to prevent
leaking.
Quest Juice Training Manual
Bottle Adaptor - Sold Out Sensors
The sold-out sensors are located in the bottle
adaptor neck.
The do not get cleaned during normal flushing
procedures. They are cleaned only during sanitizing.
Be sure there is no build up of pulp or concentrate on the pins themselves. The results will be
an erratic operation of the refill lights.
Bottle Adaptor - Tray Grommets
When installing the grommets be sure that
each one is sealed below the lead in taper on
the top of the bottle adaptor.
1
4
Sold Out Contacts
3
2
TIP: Press the entire tray down evenly to seat
Run finger around the edge to seal.
The following pages contain troubleshooting information intended to aid an experienced service person
in diagnosing operational problems that may occur. For further assistance, contact the IMI Cornelius
Technical Services department at 1-888-248-5568 (630-539-6850 outside the United States) between
the hours of 7:30A.M. and 5:00P.M. Central Standard Time. You must have the model and serial number
(Located on the right side of the dispenser) prior to calling.
PROBLEMPROBABLE CAUSEREMEDY
Totally Inoperative• No power to dispenser due to
No cooling• Line voltage is not within +/-
No water dispensed,
concentrate only
tripped circuit breaker
• Loose or broken power supply
connection inside dispenser.
10% of nameplate specifications
causing compressor overload to
trip
• No water in water ice bath or
water level extremely low exposing
the ice bank sensing probe
• Defective Ice Bank Control or
sensing probe
• Cabinet fan is inoperative resulting in warm concentrate (water
continues to cool)
• Compressor short cycles on
overload
• Compressor starts but hums
and trips overload
• Defective compressor overload
or start capacitor
• Compressor starts but does not
switch off of start winding
• Refrigerant leak• Repair leak, evacuate and
• No water to dispenser• Restore Water
• Water supply line inside refrigerated cabinet disconnected from
pump platform
• Water solenoid located on pump
platform clogged or defective
• Main water solenoid/strainer
located at the rear of dispenser is
clogged, binding or defective
• Water supply pressure is
greater than 80 psi (5.5 bar) forcing the brix flow control closed
• Reset circuit breaker. Confirm that
breaker is correct size and no other
equipment is operating on the same
circuit. Also confirm that supply voltage is +/- 10% of nameplate specifications.
• Repair connection.
• Contact an electrician
• Fill ice bath to proper water level
• Replace
• Replace
• Excessively high discharge pressure due to restricted condenser or
inoperative condenser fan motor
• Seized or shorted compressor,
replace
• Test and replace
• Relay or compressor is defective.
Test and replace faulty item
recharge system
• Reconnect
• Disassemble and clean solenoid.
Replace if necessary.
• Remove and clean strainer. Confirm 28VDC is present at solenoid
during dispense. Confirm solenoid
coil is not open. Disassemble and
clean solenoid.
• Add external regulator and lower
pressure to 50 psi (3.5 bar)
less than 20 psi (1.4 bar) flowing
water pressure fluctuates sharply
•Water flow control binding or
spring is defective
•Improperly thawed concentrate.
Brix changes as the concentrate
•Correct water supply problem to
ensure a constant 50 psi (3.5 bar)
flowing to the dispenser
•Clean and/or replace parts as necessary
•Concentrate should be 35-40°F
(1.7-4.5°C) prior to loading
temperature changes (concentrate becomes thinner as temperature rises)
Pump Inoperative•Pump motor defective•28VDC should be present at pump
motor during dispense. If voltage is
present and motor does not start,
replace pump motor
•No power to transformer or no
28VAC output from transformer
•Confirm transformer has line voltage
present on primary side. If no
28VAC output from the secondary
replace transformer
•Defective voltage regulator board
(VRB) located inside front electrical box
•Confirm board produces 28VDC
present when the dispense button is
pressed (refer to the Electrical Box
Wiring Diagram for VDC output location). Replace VRB if necessary
•Defective dispense control board
•Test and replace if necessary
(Push button or portion control)
Machine continues to
dispense after dispense button is
released or dispenses without operator input
•Push button or portion control pad
stuck in on position
•Relay on voltage regulator board
(VRB) stuck on.
•Disconnect the wire harness from
the rear of the portion control and
close the door. If unit does not dispense on its own the dispense control board is bad (stuck on)
•Disconnect the 4-wire harness from
the lower right corner of the VRB. If
the unit continues to dispense on its
own the VRB is defective (relay
stuck on)