Coredial CoreNexa UC User Manual

CoreNexa™ UC Contact Center Account Manager

CoreNexa™ UC

Leveraging CoreNexa UC
& Mobile to Enable Remote

Worker Productivity

Q&A: CoreNexa UC Webinar 3.18.20

Following is a list of questions from Partners who attended our live CoreNexa UC

Over the last few
days, we’ve enabled
UC Client features
for 50 existing

“

extensions and
we’re getting more
requests every day.

- Partner Attendee

800+ Channel  Partners Nationwide | 30K+ Businesses | 350K+ End Users | 99.999%+ Network Availability

webinar on March 18, 2020, and the answers provided by our UC Product Owner
and UCaaS Subject Matter Expert.

Q: Am I able to import contacts from MS Outlook in CoreNexa UC?

A: Right now adding third party contacts is a manual process. Importing third
party contacts is a function we’re looking to build for future release, so stay
tuned for availability.

CoreNexa™ UC Contact Center Account Manager

Q: Is uploading contacts a manual process?

A: Yes, uploading third party contacts is currently a
manual process, however keep in mind that all of a
user’s contacts in the Enterprise will automatically
populate in the UC Client and mobile app once that
user’s contacts in the Enterprise will automatically
populate in the UC Client and mobile app once that
user is properly enabled for CoreNexa UC.

Q: Does CoreNexa UC support texting?

A: Not yet, but very soon! We’re on track for delivering
Business SMS (including MMS) in Spring 2020.

Q: If I’m setting up a brand new customer on the
CoreNexa UCaaS platform, do I have to create
an account owner before setting up users for
CoreNexa UC?

A: Yes

Q: When the landing screen option is defaulted to
the UC Client, how do you toggle between CoreNexa
UC and Account Manager?

A: To toggle back to Account Manager from CoreNexa

UC, locate the Applications icon on the left navigation
pane. When clicked, the icon will display an “Other

Applications” pop up box where you can choose
Account Manager. This screenshot shows you the

two options:

Q: If I’m making changes to a user prole role, will

those changes apply to any user assigned to that role?

A: Yes, you can apply a single prole set to enable all
users with that prole the same permissions. This
includes applying a “Custom Prole” to any user with
that specic Custom Prole role.

Q: Changes to standard prole permissions, will that
apply to any users who have a standard prole?

A: Yes, you won’t have to create a custom prole for

each individual.

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