USER'S
GUIDE
HARDWIRED
CONTROL PANELS
© Cooper Security Limited 2007
Every effort has been made to ensure that the contents of this book are
correct. However, neither the authors nor Cooper Security Limited
accept any liability for loss or damage caused or alleged to be caused
directly or indirectly by this book. The contents of this book are subject to
change without notice.
All trademarks acknowledged.
Printed and published in the UK.
1
Contents
Introduction ................................................................................... 2
About the Alarm System .......................................................................... 2
User Codes and Proximity Tags...........................................................................2
About Zones and Partitions...................................................................... 3
Zones.................................................................................................................... 3
Partitions............................................................................................................... 3
About the Keypads................................................................................... 4
Keypad.................................................................................................................. 4
Keypad Features .................................................................................................. 4
Communication Devices .......................................................................... 6
Remote Signalling ................................................................................................ 6
Downloading.........................................................................................................6
Operating your Alarm System ...................................................... 7
Setting Your Alarm System ...................................................................... 7
Setting Additional Partitions ................................................................................. 9
Unsetting Your Alarm System ................................................................ 10
Silencing an Alarm ................................................................................. 12
Resetting the System ............................................................................. 13
Obtaining a Remote Reset Code ....................................................................... 14
Other Operations.................................................................................... 15
Special User Codes............................................................................................15
Panic Alarm at Keypad .......................................................................................15
Troubleshooting .......................................................................... 16
Alert Messages ...................................................................................... 16
Other Messages..................................................................................... 18
Setting the System with Zones Active.................................................... 20
Overview.............................................................................................................20
Setting with View Errors .....................................................................................20
Setting with Ignore Errors...................................................................................21
2
Introduction
About the Alarm System
Your intruder alarm system uses state-of-
the art electronics to provide comprehensive
and flexible protection for domestic or
commercial premises. The system
comprises several components, such as
keypads and sensors, linked to a control
unit.
This guide describes how to set, unset and
reset your alarm system.
To ensure problem-free operation, discuss
the system with your alarm company or
system manager before operating it.
User Codes and
Proximity Tags
Before you can set, unset or reset the alarm
system, you must enter your unique user
code or present your proximity tag (if used)
to the keypad. The user code may be 4 or 6
digits, depending on how your system is set
up
1
.
1
Engineer option 47
3
About Zones and Partitions
Zones
Your alarm system has a number of
“zones”. Each zone is a detection
device, such as a movement sensor or
magnetic contact, that is monitored by
your alarm system. Each zone has a
unique 4-digit number and an optional
description of up to 16 characters to
identify it.
Your alarm company has configured
each zone to respond in a certain way
when it is activated, depending
whether the system is set or unset. For
example, a zone that uses a Passive
Infra-Red (PIR) detector may cause a
full alarm when triggered when the
alarm system is set.
Partitions
Sales Office:
Partition1
Accounts Office:
Partition 1
Workshop:
Partition 2
Warehouse:
Partition 3
Manufacturing:
Partition 2
Zones are grouped into partitions,
which can be set and unset
independently. Each partition can
consist of one or more zones.
Users may be given access to all
partitions or to selected partitions. You
can set and unset only the partitions to
which you have access.
4
About the Keypads
You can operate your alarm system from
one or more keypads located around the
premises.
Keypad
The keypad can be used
to set and unset the
alarm system, and also to
program and test it. The
information shown on the
display is referred to
throughout this guide.
The keypad may include
a proximity tag reader.
123
456
7890
3
2
5
4
1
Keypad Features
1. Display: Shows the date and time, a
banner message (configured by your
alarm company
1
) and other system
messages.
2. Green power indicator: Glows steadily
when power is present.
3.
Function indicator:
By default, this
indicates that there is more than one
alert message to reset (page 13). The
indicator can be programmed by an
1
Engineer option 75
5
engineer
1
to show other conditions.
4. Keys: These are used to operate the
alarm system.
0 to 9 – Numeric keys (e.g. to choose
partition to set).
[ – Accepts the displayed option.
] – Exits the displayed option without
setting/unsetting the system.
| and ¬ – Scroll to the next/previous
option.
r – Toggles the setting of the
displayed option (used only in User
options).
– Displays the User menu (operates
only after entering user code). The User
menu contains options for managing the
system. For example, there are options
to create or change user codes, omit
zones and view logged information.
These options are described in the
Manager's Manual
.
5.
Cover:
Folds down to reveal the keys.
1
Engineer option 34; by changing keypad output to follow an event other than "Pending"
6
Communication Devices
Your alarm system may be fitted with a
communication device to signal alarms and
other events to the police via an Alarm
Receiving Centre (ARC).
Remote Signalling
If your system has a communication device,
it is important that you fully understand how
to operate the alarm system to avoid false
alarms. Too many false alarms may result
in the police refusing to respond to your
alarm system.
Downloading
A personal computer (PC) can be linked to
your alarm system through a telephone line.
This enables the system to be programmed
and tested remotely.
This feature is known as downloading and
is normally performed with your
authorisation by either your alarm company
or your ARC.
A
RC
Public Service
Telephone
Network
Protected Premises
Public Service
Telephone
Network
Protected Premises
Remote PC
7
Operating your Alarm System
Setting Your Alarm System
Use the following procedure to set your
alarm system.
Z
Before setting, check that all relevant
areas have been vacated and all doors
and windows are securely closed. You
cannot set the system while a zone is
active (see page 20).
BANNER TEXT
17:30 Sun 01 JAN
1. At the keypad, enter your user code or
present your proximity tag.
Z
You can press ] to exit without setting
the system.
Set Partition?
Ptns > **......
2. The bottom line of the display uses a "*"
character to indicate the partitions you
can set
1
. In this example, partitions 1
and 2 can be set, and there is no
access to partitions 3-8.
To Full Set2:
If you want to set all your partitions,
press [. Continue from step 3.
1
You user code settings (User option 8-1) determine the partitions you can set
2
Sets all partitions assigned in User option 8-1, providing they are also in Engineer option 25-9 (ENT Key Sets)
8
To Part Set:
If you want to set only one partition,
press the numeric key of the partition to
set. For example, press 2 to set
partition 2.
Set Prtn 2?
The screen shows the partition you
have selected. If you want to select a
different partition, use the | or ¬ key.
The bottom line shows the partition
name, if defined
1
.
Press [ to set the selected partition.
ENT to Set With
Zones Omitted
ENT to Set With
Zones Shunted
You will see a message if zones have
been omitted (User option 1) or shunted
(User option 2). Press [.
Exit Now
Arming System
3. Leave via the designated exit route.
Audible feedback is provided by the
sounder, unless disabled
2
.
4. Close the final door and press the exit
terminator button (if fitted).
17:31 Sun 01 JAN
5. When the internal sounder stops, the
system is set.
Z
If the exit tone changes to an alarm
tone, refer to page 12.
Z
Zones may have been omitted from
setting
3
.
1
Using User option 7-2
2
Engineer option 22, Silent Set
3
Using User option 1 or 2-1
9
Setting Additional Partitions
If the system is already part set and you
want to set another partition:
BANNER TEXT
17:30 Sun 01 JAN
1. At the keypad, enter your user code or
present your proximity tag.
ENT=Unset System
Ptns > *2......
2. The bottom line of the display indicates
the partitions that you have access to
1
,
and which ones of these are set and
unset. In this example, you have access
to partitions 1 and 2, but only partition 2
is set.
3. Press the numeric key corresponding to
the partition you want to set. For
example, press 1 to set partition 1.
Set Prtn 1?
4. Press [ and follow the remaining
prompts. (If you need further details,
please refer to page 8.)
1
User option 8-1
10
Unsetting Your Alarm System
To unset the alarms system, go directly to
the keypad and follow the instructions in
one of the two sections depending on
whether the internal sounder is making a
sound.
If the internal sounder is making a sound:
Please Unset
System
1. The internal sounder will sound and you
will see the message shown opposite if
you have started the entry timer
1
(e.g.
by triggering a detector that monitors
your Final Exit area). The sound will
continue until you have unset the
system.
2. Enter your user code or present your
proximity tag to the keypad.
The system is now unset.
Z
Your user code settings2 determine the
partitions that are unset.
Z
An alarm occurs if you do not enter a
code or present a tag before the entry
timer expires
3
.
1
Engineer option 23
2
User option 8-1
3
External sounders may be delayed by 30 seconds if set in Engineer option 47
11
If there is no sound (you have not started the entry timer):
1. Enter your user code or present your
proximity tag to the keypad.
ENT=Unset System
Ptns > 12*.....
2. The bottom line of the display indicates
the partitions that you have access to
1
,
and which ones of these are set and
unset. In this example, you have access
to partitions 1, 2 and 3, but only
partitions 1 and 2 are set.
You can now do one of the following:
To Unset all Partitions:
Press [. This unsets all the partitions
that are shown as currently set.
To Set an Unset Partition:
Press the numeric key of an unset
partition, e.g. in this example, press 3
to set partition 3 (see page 9).
To Unset a Single Partition:
Press the numeric key of a set partition,
e.g. in this example, press 2 to unset
partition 2 only.
Unset Prtn 2?
The screen shows the partition you
have chosen to unset. If you want to
select a different partition, use the | or
¬
key. The bottom line shows the
partition name, if defined
2
.
Press [ to unset the selected partition.
1
User option 8-1
2
Using User option 7-2
12
Silencing an Alarm
If an alarm has occurred and you want to
silence the sounders:
1. Enter your user code or present your
proximity tag. This silences both the
internal and external sounders.
Z
If your user code has no access to the
partition that is in alarm, using your user
code or proximity tag silences external
and internal sounders, but does not
reset the strobe or outputs.
ALARM 0002
01:53 Sat 01 Jan
2. The display temporarily shows details of
the alarm, including the zone that
caused the alarm (if appropriate), the
time and the date.
! ALERTS !
01:53 Sat 01 Jan
3. An ALERTS message appears. This
indicates that the system needs to be
reset, as described next.
13
Resetting the System
Resetting the system enables you to review
the alerts that have taken place and clears
the ALERTS message on the main screen.
In some cases, you may not be able to set
your alarm system until you have reset it.
Z
Any user can silence the sounders and
review the message, but some alarms
may require an engineer or remote
reset code (page 14) to reset the
system.
Z
The keypad sounder may emit a
warning chime every minute if the
system needs to be reset.
To reset your alarm system:
! ALERTS !
17:38 Wed 16 MAR
1. Enter your user code or present your
proximity tag when you see the
ALERTS screen.
0001 Faults
[ENT] To Scroll
2. The screen shown opposite shows how
many alert messages there are.
ALARM 0003
08:13:45 01/01
3. Press [ to view each message in turn
(see page 16 for details).
Z
You can press ] to set or unset the
system again without clearing the alert
messages.
14
Press ENT
To Reset
4. You will see the message shown
opposite once you have reviewed each
message. Press [ to reset the system.
The ALERTS message should not appear
again, unless:
• The condition still remains (e.g. a mains
failure).
• You need to call an engineer.
• A remote reset code is required (see
below).
Obtaining a Remote Reset Code
RING A.R.C. FOR
REM. RESET CODE
You will see the screen shown opposite if
there is an arrangement to obtain a remote
reset code from an Alarm Receiving Centre
(ARC)
1
.
To obtain and enter the remote reset code:
Press ENT
To Reset
1. Press [ at this message.
- REMOTE RESET –
Quote > 5820
2. Make a note of the displayed code. The
code may be 4 or 6 digits
2
.
The top line of the screen may have
been customised by your alarm
company
3
.
3. Contact your ARC and quote the code.
1
Engineer option 25
2
Engineer option 47
3
Engineer option 74
15
The ARC will ask you for details of the
alarm. If there is no need for an
engineer to visit, the ARC will give you a
remote reset code.
- REMOTE RESET –
Reply > 0000
4. Press | to display the screen shown
opposite, enter the remote reset code,
then press [.
Other Operations
Special User Codes
Depending on how your system is set up1,
entering a user code may:
• Generate a silent duress alarm to
indicate that you are being coerced into
gaining access.
• Generate a full panic alarm.
•
Isolate (shunt) zones. Entering the code
again reinstates the zones.
Panic Alarm at Keypad
If keypad panic alarms are enabled2,
pressing keys 1 and 3 generates a panic
alarm.
1
User option 8-1
2
Engineer option 45-25
16
Troubleshooting
Alert Messages
This section gives the meaning of each
message that can be displayed when
resetting the system (page 13). Contact
your alarm company if there are problems
you cannot resolve.
ALARM 0005
08:13:45 01/01
A zone alarm has occurred. The zone
number is displayed, together with the time
and date.
PSTN LINE FAULT
12:00 Sun 01 JAN
The remote signalling device fitted to your
alarm system is reporting a fault on the
telephone line. You may not be able to set
your system until you clear the fault.
AC Mains Fault
There is no mains power to the control unit
and the alarm system is running on its
standby battery. You may not be able to set
your system until the power is restored. If
the fault persists, the standby battery will
eventually run flat.
Battery Fault
The standby battery has developed a fault
or is disconnected. You may not be able to
set your system until the fault is cleared.
PANEL LID TAMPER
08:13:45 01/01
The lid of the control unit has been
removed. You may not be able to set your
system until the fault is cleared.
17
AUXILIARY X TAMP
12:00 Sun 01 JAN
The control unit has auxiliary tamper zones
for monitoring auxiliary devices. The lid of a
device has been removed. You may not be
able to set your system until the fault is
cleared.
BELL TAMPER
12:00 Sun 01 JAN
The lid of the external sounder has been
removed. You may not be able to set your
system until the fault is cleared.
TEST CCTS FAILED
12:00 Sun 01 JAN
One or more zones failed during a test
routine initiated by your alarm company.
You can still set and unset your system but
you should contact your alarm company.
TAMPER 0001
Office Window
This message is displayed when a zone's
tamper circuit has been activated.
CALL ENGINEER TO
RESET SYSTEM
An engineer code or remote reset code
needs to be entered to reset the system.
Reset Required
See CALL ENGINEER TO RESET
SYSTEM.
RING A.R.C. FOR
REM. RESET CODE
You need to contact an Alarms Receiving
Centre for a remote reset code (see page
14).
18
Other Messages
SERVICE REQUIRED
12:00 Sun 01 JAN
The alarm system requires a routine
maintenance visit. You can still set and
unset your system but you should contact
your alarm company.
RELEARN REQUIRED
12:00 Sun 01 JAN
The hardware configuration of your alarm
system has changed. You may not be able
to set your system.
CODE TAMPER
KEYPAD LOCKED !
This message is displayed when a keypad
is locked out after too many invalid code
entries. After five minutes, the message
clears and the keypad unlocks itself.
! AUTO SETTING !
12:00 Sun 01 JAN
The panel has an auto-set feature
1
that
automatically sets and unsets specified
partitions at pre-defined times, This
message is displayed one minute before the
partitions are scheduled to set and a chime
is emitted every ten seconds to warn you to
leave the area. If you have the appropriate
user code, you can delay automatic setting
by entering your user code and selecting the
"
Defer Setting" option.
Engineer on Site
12:00 Sun 01 JAN
An engineer from your alarm company is on
site and logged into the alarm system. If
required, you can operate the system as
normal. The message is automatically
cleared when the engineer logs off.
SYSTEM IS BUSY
PLEASE WAIT
Another user is accessing the alarm system.
You cannot use your keypad until this
message has cleared.
1
User option 3-4
19
Sorry,cannot set
Aux X tamp open
Cannot set because of a tamper fault on
auxiliary zone 1 or 2. Clear the fault.
Sorry,cannot set
Bell box tamper
Cannot set because of a tamper fault on the
external sounder. Clear the fault.
Sorry,cannot set
Equipment faulty
Cannot set because of a fault from one or
more system components (shown). Clear
the fault.
Sorry,cannot set
Zone in fault
Cannot set because of a fault from one or
more zones (shown). Press ] to show the
zone in fault. Clear the fault.
Sorry,cannot set
Panel lid tamper
Cannot set because of a tamper fault on the
control unit. Clear the fault.
Sorry,cannot set
Mains Power off
Cannot set because there is no mains
power at the control unit. Clear the fault.
Sorry,cannot set
Phone line fault
Cannot set because of a line fault from the
remote signalling device. Clear the faulty.
Sorry, keypad
Is locked out
The keypad has been locked out of the
system (usually from a keyswitch) and
cannot be used by any users.
20
Setting the System with Zones Active
Overview
If you try to set the system while one or
more zones are active, the system’s
response depends on whether the engineer
has selected
1
View exit errors or Ignore
errors
, as described next.
Setting with View
Errors
If
View exit errors
is used, the procedure
after attempting to set the system is:
Following Zones
Are In Error :-
1. The system gives a fault tone and
suspends the exit procedure.
Office window
2002 Active
2. The display then scrolls through the
active zones automatically.
Office door
2001 Active
3. Investigate why the zones are active
and rectify the cause.
*NO ERROR ZONES*
PRESS ENT TO SET
4. When all zones show healthy, the
screen shown opposite is displayed.
Press [ to start the exit procedure.
Continue as normal.
Z
To abandon the setting procedure
without rectifying the active zones,
press ].
1
Engineer option 45-21
21
Setting with Ignore
Errors
If
Ignore errors
is used, the procedure after
attempting to set the system is as follows:
Office window
2002 Active
1. The system gives a fault tone and the
display shows all active zones in turn.
Office door
2001 Active
2. Investigate why the zones are active
and rectify the cause.
Z
To abandon the setting procedure
without rectifying the active zones, enter
your user code again and press [
when you are prompted to unset the
system.
3. When all zones are healthy, continue
with the exit procedure.
If the zones are not cleared by the end of the exit procedure:
Set Fail:-
Ptns : 1.......
1. The internal sounder sounds, the
external strobe flashes and the display
shows the message shown opposite.
2. Enter your user code or present your
proximity tag to silence the sounders,
then again to reset the system.
22 11763110 Issue 1
Index
Alarm
Alert Messages ........................ 16
Resetting.................................. 13
Setting....................................7, 9
Silencing .................................. 12
Unsetting.................................. 10
Alarm Receiving Centre ........... 6, 14
Alert Messages ............................16
Chime........................................... 13
Duress.......................................... 15
Entry timer.................................... 10
Exit terminator ................................ 8
Final exit route.......................... 8, 10
Ignore errors................................. 21
Keypads ......................................... 4
Keys ............................................... 5
Omits.............................................. 8
Panic alarm ..................................15
Partitions
About..........................................3
Setting........................................7
Unsetting ..................................10
Proximity tag...................................2
Remote reset code .......................14
Resetting the System ...................13
Setting additional partitions ............9
Setting the system..........................7
Setting with omits ...........................8
Setting with zones active..............20
Shunting zones.............................15
Silencing an Alarm........................12
Telephone line................................6
Troubleshooting............................16
Unsetting the alarm system ..........10
User code .......................................2
View exit errors.............................20
Zones..............................................3
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