Owner’s Manual
”
36” PLANCHA
MODEL NUMBER
PL362CR – 200/230/400
PL362CRG – 200/230/400
PL362CS – 200/230/400
PL362CSG – 200/230/400
CAUTION: Read the instructions before using the equipment.
©2018 TurboChef Technologies, Inc.
Original Instructions
For further information, call
800.90TURBO
or
+1 214.379.6000
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this equipment. Follow these procedures and instructions to help ensure satisfactory results
and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
Table of Contents
Important Safety Instructions
Important Safety Precautions 1
General Safety Information 1
Grounding Instructions 1
Electrical Installation Requirements 2
Electrical Specifications 3
Installation and Operation
Features 4
Dimensions 4
Certifications 5
Installation 5
Operation 5
Care and Cleaning 6
Error Codes 7
Troubleshooting 8
North America Limited Warranty 9
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this equipment, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, damage to equipment or property near the equipment.
GENERAL SAFETY INFORMATION
a
Read all instructions before using this equipment.
a
This equipment must be grounded. Connect only to a properly grounded outlet. See “Grounding
Instructions” on page ii and “Electrical Specifications” on page 4 of this manual. Do not use an
extension cord.
a
Install or locate this equipment only in accordance with the provided installation instructions on page 4
of this manual.
a
Keep equipment away from person(s) with reduced physical, sensory, or mental capabilities unless super
vised/instructed on how to properly use the equipment.
a
Keep children 8 years and younger away from the equipment when in operation. Children 8 years and
above may use the equipment with proper adult supervision. DO NOT allow children to clean or
perform maintenance on this equipment without adult supervision. DO NOT allow children to play
with this equipment.
a
This product may only be serviced by an authorized service agent or by CookTek personnel. Do not
attempt to open the unit or perform service of any kind. For service information, contact CookTek at
+1 (214) 379-6000.
a
The 36” Plancha top may get hot to the touch after hours of continuous use.
a
To disconnect the equipment, press the POWER button and wait for the LED to no longer be illuminated.
You may then remove the plug from the outlet.
X
DO NOT use the CookTek 36” Plancha for anything other than its intended use as described in this
manual. This unit is designed to heat food and is not intended for laboratory or industrial use.
X
DO NOT use any equipment that has a damaged cord or plug, or one that has malfunctioned or been dam
aged. Consult the warranty on page 10 and follow instructions for service.
X
DO NOT use any accessories or attachments that are not recommended by the manufacturer. Use of
unapproved accessories may cause injuries and void the warranty.
X
DO NOT let the power cord touch hot surfaces or hang over the edge of the counter.
X
DO NOT move the 36” Plancha when electric power is connected.
X
Never immerse cords, plugs, or the equipment in water.
X
DO NOT leave the equipment unattended while in use.
1
IMPORTANT SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS
The unit must be properly grounded. In the event of an electrical short circuit, grounding reduces the
risk of electric shock by providing a safe path for the electric current. If the unit has a power cord with a
4 or 5-prong grounding plug, a compatible and properly grounded outlet must be used. It is the owner’s
responsibility to connect the unit to an appropriate wall receptacle, or have a qualified electrician connect the
equipment to the power supply. Continued on next page...
SAVE THESE INSTRUCTIONS
2 IMPORTANT SAFETY INSTRUCTIONS
For your safety, never cut, remove, or disable the electrical (ground) connection from the plug. Never use an
adapter plug or an extension cord with the unit.
WARNING: Electric shock can result from an improperly grounded plug. Please consult a qualified
electrician if you have any questions about these grounding instructions.
Every installation site has different electrical wiring. Because many different local codes exist, it is the Owner
and Installer’s responsibility to comply with those codes. CookTek is not responsible for any consequential
damages as a result of failure to comply with installation requirements.
ELECTRICAL INSTALLATION REQUIREMENTS
Wire the Plancha unit into a grounded, three-phase receptacle. Check the rating plate on the unit to verify the
specified voltage and wattage match the supplied power. Incoming voltages lower than what is specified on the
rating plate can result in less-than-rated power and slower heating times.
NOTE: For proper operation, an independent, dedicated circuit should be used in all installations.
Wiring connection:
• Black–Phase A
• Black–Phase B
• Brown–Phase C
• Yellow/Green–Ground
ALL WIRING MUST BE PERFORMED BY A LICENSED ELECTRICIAN.
SAVE THESE INSTRUCTIONS
Electrical Specifications 3–Phase
UNITED STATES/CANADA
PL362CR200/240Chrome Top 680101 208/240V, 39A, 14kW, 50/60Hz
PL362CRG200/240Chrome/Half-grooved Top 680201 208/240V, 39A, 14kW, 50/60Hz
PL362CS200/240Steel Top 680301 208/240V, 39A, 14kW, 50/60Hz
PL362CSG200Steel/Half-grooved Top 680401 208/240V, 39A, 14kW, 50/60Hz
UK AND SAUDI ARABIA
PL362CR400Chrome Top 681102 380-415V, 14kW, 20.5A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 681202 380-415V, 14kW, 20.5A, 50/60Hz
PL362CS400Steel Top 681302 380-415V, 14kW, 20.5A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 681402 380-415V, 14kW, 20.5A, 50/60Hz
INTERNATIONAL
PL362CR400Chrome Top 681103 380-415V, 14kW, 20.5A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 681203 380-415V, 14kW, 20.5A, 50/60Hz
PL362CS400Steel Top 681303 380-415V, 14kW, 20.5A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 681403 380-415V, 14kW, 20.5A, 50/60Hz
3
AUSTRALIA
PL362CR400Chrome Top 681104 380-415V, 14kW, 20.5A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 681204 380-415V, 14kW, 20.5A, 50/60Hz
PL362CS400Steel Top 681304 380-415V, 14kW, 20.5A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 681404 380-415V, 14kW, 20.5A, 50/60Hz
JAPAN
PL362CR400Chrome Top 680106 200-240 V, 14kW, 39A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 680206 200-240 V, 14kW, 39A, 50/60Hz
PL362CS400Steel Top 680306 200-240 V, 14kW, 39A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 680406 200-240 V, 14kW, 39A, 50/60Hz
SOUTH AFRICA
PL362CR400Chrome Top 681107 380-415V, 14kW, 20.5A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 681207 380-415V, 14kW, 20.5A, 50/60Hz
PL362CS400Steel Top 681307 380-415V, 14kW, 20.5A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 681407 380-415V, 14kW, 20.5A, 50/60Hz
ISRAEL
PL362CR400Chrome Top 681108 380-415V, 14kW, 20.5A, 50/60Hz
PL362CRG400Chrome/Half-grooved Top 681208 380-415V, 14kW, 20.5A, 50/60Hz
PL362CS400Steel Top 681308 380-415V, 14kW, 20.5A, 50/60Hz
PL362CSG400Steel/Half-grooved Top 681408 380-415V, 14kW, 20.5A, 50/60Hz
ELECTRICAL SPECIFICATIONS
No congurations include a cord or plug.
4 INSTALLATION AND OPERATION
23”
(584 mm)
30” (762 mm)
36” (914 mm)
Figure 1: 36” Plancha Dimensions
30.06”
(764 mm)
23”(584 mm)
10.65”
(271 mm)
4”
(102 mm)
27”(686 mm)
Features
• 14,000 watts (7,000 watts per zone)
• Stainless steel housing with easy-to-clean
polished steel or chrome surface top (halfgrooved top available)
• Two control knobs with 10 power settings
• Low radiant heat provides for a comfortable
kitchen environment
• Grease moat surrounds the entire cooking
surface keeping the sides of the unit cool to
the touch, and empties into two convenient
removable drawers
• Near instantaneous recovery for consistent
temperatures cook to cook
• Ability to set two zones at different, constant
temperatures
• Microprocessor monitors vital components to
check for overheating, power supply issues, and
more
• Automatic shut-off feature prevents internal
overheating
• Advanced cooling system provides best-in-class
internal component temperatures
• Integral fans keep internal components cool
Dimensions
Height: 14.84” (377 mm)
Width: 36” (914 mm)
Overall depth: 30” (764 mm)
Footprint depth: 27” (686 mm)
Weight: 160 lb. (72.6 kg)
Cooking Surface Dimensions
Width: 30” (762 mm)
Depth: 23” (584 mm)
5
Certifications
Installation
Install or locate this equipment only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the unit carefully from the carton.
2. Before discarding packaging, check the packaging thoroughly for accessories and literature.
3. Read all installation instructions carefully before
starting the installation.
Prepare the Plancha for Use
Before operating your Plancha:
• Keep the unit away from other heat sources and
allow at least 2” (51 mm) inches clearance for
air circulation at sides, front, and rear of the
unit. If either the air intake or exhaust outlet
is blocked, the internal temperature will rise,
causing an error code to occur.
Operation
User Interface
The user interface on a CookTek Plancha unit
consists of two knobs for adjusting the setting,
a 4-digit display for visual verification of the
setting, and a button to change between power and
temperature control modes.
The 4-digit display on the top of the unit will
show the power setting or temperature setting.
If temperature mode is selected, the “F” or “C”
character will flash when the cooking surface is
below the set temperature. It will stop flashing when
the cooking surface has reached the set temperature.
The display will also show an error code in the event
of a failure.
Knob
When the knob is pointing up, the unit is off. Rotate
the knob clockwise. At 45 degrees, a detent will
indicate the lowest power or temperature setting.
Continue rotating the knob clockwise; each detent
indicates the next power or temperature setting.
Press the button to change from Power mode to
Temperature mode, or to change the Temperature
mode from Fahrenheit to Celsius.
• It is the responsibility of the installer to comply
with all federal, state, and local codes.
• Every installation site has different electrical
wiring. Because many different local codes exist,
it is the owner and installer’s responsibility to
comply with each applicable code. CookTek is not
responsible for any consequential damages that
may result from failure to comply with installation
requirements and local codes. See page ii for more
details.
• Any installation not matching the specifications
discussed in this manual automatically voids the
product’s warranty.
The temperature setting range is 300-525˚F in
25-degree increments (150-260˚C in varying
increments).
Off
Power/Temperature
Toggle Button
Rotate Clockwise
to Increase Power/
Temperature Settings
INSTALLATION AND OPERATION
6 CARE AND CLEANING
Care and Cleaning
1. Clean the plancha surface often to prevent
sticking and poor food product quality (see the
adjacent steps for instructions pertaining to
specific cooking surfaces.) Scrape the plancha
plate regularly with a griddle scraper intended
for your type of plancha surfaces to remove all
surface grease and food debris.
WARNING: Hot surfaces can cause serious
personal injury.
2. Clean and wipe out the grease chutes.
3. Wipe down the exterior, sides, and front of the
plancha. Any stainless steel cleaner can be used
to clean these surfaces.
4. Remove and empty grease box(es) of any and
all debris, and also wipe down the inside of the
grease box compartment for food particles that
may have come free from the grease box.
NOTE: The grease box is designed to contain
grease run off from the plancha surface. The grease
box should NEVER be allowed to overfill, and
should be emptied accordingly and grease disposed
of properly.
Plancha Surface Cleaning, End Of Shift
WARNING: Hot surfaces can cause serious
personal injury.
Plain Steel Cooking Surface
1. Scrape the plancha surface completely with
a griddle scraper to remove grease and food
debris.
2. Use a grill brick or grill screen to clean any
heavy build-up of carbon from the plancha
surface.
CAUTION: Never use steel wool pads as
small fibers may be left behind on the cooking
surface.
3. When the plancha surface is cool, polish the
surface with non-abrasive, non-caustic cleaners
that are approved for stainless steel.
4. It may be necessary to season the grill again
after this cleaning.
Chrome Plated Cooking Surface
NOTE: Do not use grill bricks, grill screens, or
any other type of abrasive material on the chrome
plancha surface. Using abrasive materials will void
your warranty.
1. Scrape the plancha surface completely with
a griddle scraper to remove grease and food
debris.
2. When the plancha surface is cool, scrub the
chrome surface with a palmetto cleaning brush
and cool water.
3. Shine the chrome plancha cooking surface
with non-abrasive, non-caustic cleaners that are
approved for stainless steel, water, and a soft
cloth.
4. Rinse the surface with clean water and wipe
away any residue with a dry cloth.
Error Codes
In the event of a possible malfunction, the unit will display an Error Code on the segmented display. Please
consult the following table when encountering an Error code.
Error Error Description Potential Cause Action Required
1 Broken Temperature Sensor E-01 Service required.
7
2 Broken Temperature Sensor E-02
3 Over Current (peak) E-03
4 Overheat E-04
6 High Line Voltage E-06
7 Hardware Failure E-07 Service required.
9 Hardware Failure E-09 Service required.
Allow unit to cool for 30 minutes and try again.
If error persists, service is required.
Verify electrical supply is within operating
parameters. Service may be required.
Turn off. Let unit cool for 15 minutes. Make
sure the surrounding air temperature is below
115˚F/46˚C. Clean the air filter.
To reset, unplug the unit, wait 5 seconds, and
plug it in again. If the problem persists, have an
electrician monitor the line voltage.
ERROR CODES
8 TROUBLESHOOTING
Troubleshooting
The following is a list of issues, along with the possible cause(s), that the unit may be experiencing. Please
attempt the recommended resolution before calling Customer Support (800.90TURBO, +1 214.379.6000)
or your Authorized Distributor.
Issue Possible Cause(s) Resolution
No power
(No lights or fan
noise).
Plancha unit
suddenly stops
heating.
Cooking surface
does not get hot
enough even though
the power is set to
maximum.
• Unit is unplugged.
• No power to receptacle.
• Possible power brown out.
• Circuit shared with another
electrical device.
• Safety shut-off engaged.
• Extension cord in use.
• Circuit shared with another
electrical device.
• A cold air draft is present
around the unit.
• Plug in the unit.
• Plug a different electronic device into
the receptacle to make sure that power is
present.
• Check wall switches.
• Check the circuit breaker.
• Verify the supplied voltage/power levels
match the specifications on the unit rating
plate.
• Make sure the unit is not sharing a circuit
with other electrical devices.
• The safety shut-off will engage if the unit
reaches an unsafe temperature. This can
occur when the unit is used in power
cook mode. The display will read “OH”
and the unit will not heat until the
temperature of the cooking surface has
cooled to a safe level.
• DO NOT use extension cords. Extension
cords may affect the power levels reaching
the equipment.
• Make sure that the Plancha unit is not
sharing a circuit with other electrical
devices.
• Locate the source of the cold air draft
and redirect it, or relocate the Plancha if
required.
North America Limited Warranty
One (1) Year North America Limited Warranty for “Non-portable”
CookTek Products
CookTek Product Models Covered Under this Limited Warranty
“Non-portable” CookTek products shall mean all Silenzio warming buffet models, SinAqua waterless food
warmer models, Incogneeto under-counter warming models, Stock Pot range models, four (4) and six (6)
burner range models, and Plancha models.
Limited Warranty
CookTek warrants to you, the purchaser, that under normal use the CookTek Induction System you have
purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty
Period, subject to the terms and conditions set forth herein. The “Warranty Period” is fifteen (15) months
from the date the Equipment is shipped from CookTek’s U.S. factory or distribution center in Carrollton,
Texas. This warranty is conditioned upon you promptly notifying CookTek of any claims, as provided in the
paragraph entitled “Warranty Claims” below, and providing CookTek with all data and information requested
by CookTek or its service agents in connection with such claims as well as all necessary access to your premises
and the Equipment. This warranty is made only to the initial purchaser of the Equipment from CookTek or
its authorized dealer; it is not assignable to subsequent purchasers unless CookTek consents to such assignment
in writing.
9
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. CookTek disclaims all
other warranties, express, statutory or implied, including without limitation, the implied warranties of title,
non-infringement, merchant- ability and fitness for a particular purpose. CookTek does not warrant that the
Equipment will meet your specifications or needs. You acknowledge that you are solely responsible for the
selection of the Equipment and determining the suitability of the Equipment for your needs.
Warranty Exclusions and Limitations
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained
in accordance with CookTek’s manual (as may be updated by CookTek from time to time, the “Manual”), a
copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is
excluded from this warranty. This warranty does not apply to damage or failure which results, in CookTek
or its service agent’s sole opinion, from failure to provide a suitable installation and operating environment
(including power and HVAC) and facilities as prescribed by the Manual, misuse, abuse, accident, neglect,
power failure or power surges (over or under voltage), or to damage or failure from flood, fire, lightning or
other natural or man-made disasters, or other Acts of God, or to Equipment that has missing or altered serial
numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than CookTek or
its service agents, or Equipment that has had non-approved devices or connection items attached thereto, is
excluded from coverage under this warranty. Repair of the Equipment by anyone other than CookTek or its
authorized service agents will void all warranties on the Equipment.
NORTH AMERICA LIMITED WARRANTY
Accessories: All accessories and parts (collectively “Accessories”) such as pans, bags, ceramic cooking platters,
paddles, approved cleaning chemicals, and other non-electrical devices are warranted against defects in
10 NORTH AMERICA LIMITED WARRANTY
materials and workmanship for a period of 90 days from the date of shipment from CookTek’s factory. Failure
of or damage to Equipment or components from the use of non-approved cleaning chemicals, devices or
processes is excluded from this warranty.
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within
forty-five (45) days from the invoice date, then CookTek will have no obligation to honor this or any other
warranty on the Equipment until payment is received in full, including any accrued interest or other charges,
has been satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be
extended.
Warranty Service, Exclusive Remedy
CookTek will be solely responsible for determining whether or not the Equipment or any component thereof
is defective. Defective components covered by this warranty will be repaired or replaced at CookTek’s option
without charge to you and such repaired or replacement components will be covered by this warranty for the
balance of the Warranty Period. Parts used in the repair of defective components and replacement components
may be new, recovered or rebuilt. At its sole option, CookTek may decide to replace defective Equipment
covered by this warranty with new, recovered or rebuilt Equipment of equal or greater capability, and such
Equipment will be covered by this Limited Warranty for the balance of the Warranty Period. Defective
Equipment and components will become the property of CookTek. This paragraph states CookTek’s sole and
exclusive obligation and liability and your sole and exclusive remedy under this warranty. CookTek shall not
be responsible for a failure to provide warranty services due to causes beyond CookTek’s or its service agents’
control.
Warranty Claims
Claims under this warranty must be reported to CookTek during our normal working hours at
800.90TURBO, or such other reporting service as CookTek may designate. Upon receipt of the claim and
related information and preliminary verification that the claim is valid, CookTek will promptly notify an
authorized service agent to contact you and arrange for an on-site repair visit during the service agent’s normal
working hours. Any costs incurred by CookTek or its service agent associated with a service agent being
refused or unable to gain access to the Equipment on your premises, or a claim not covered by this warranty,
will be charged to you.
Disclaimer of Damages
CookTek disclaims all incidental, special and consequential damages, including but not limited to loss of
use, lost revenue or profits, or substitute use, suffered by you or any third party, whether arising in contract,
tort (including negligence), or otherwise, resulting from any breach by CookTek or its service agents of this
warranty, or resulting from the manufacture, use, or defects, of or in the Equipment, even if CookTek was
apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold CookTek harmless from all third party claims, demands, judgments,
fees and costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to
indemnify and hold CookTek harmless from any incidental, consequential or special damages suffered by you,
including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or loss of
use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except
with respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and
only warranty for Equipment and supersedes all prior oral or written agreements and understandings that may
have existed between us relating to Equipment warranties. The terms of this warranty may not be altered,
amended or modified except by a signed writing from CookTek. Any purported alteration, amendment or
modification by a service agent or anyone else will not be enforceable against CookTek.
CookTek Induction Systems, LLC • www.cooktek.com
In the USA, Tel: (800) 908-8726
Outside the USA, Tel: +1 (214) 379-6000
11
NORTH AMERICA LIMITED WARRANTY
For service or information:
Customer Support at 800.90TURBO
+1 214.379.6000 or Your Authorized Distributor
Part Number: CT-104447 / Revision A / October 2018
Country Code: NA/EU
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007
+1 214.379.6000
+1 214.379.6073
Customer Support
800.90TURBO
+1 214.379.6000
turbochef.com
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