CookTek FlashPak PTDS II, 500200 Owner's Manual

INSTALLATION · OPERATION

OWNER’S MANUAL

FlashPak PTDS II

Models

500100
500200

CookTek, Inc.

810 W. Washington Blvd.

Chicago, IL 60607 U.S.A.

1-312-563-9600

1-312-432-6220

101552

You are about to revolutionize the way the Pizza Industry delivers pizza. As you
read this booklet you will begin to discover all of the benefits the CookTek
FlashPak Pizza Thermal Delivery System* (PTDS) has to offer. We believe you
will quickly come to appreciate the new level of speed, operational ease, and
quality that the cordless CookTek FlashPak PTDS brings to your delivery business.
And we at CookTek are truly proud and happy to bring you this innovation. The
FlashPak PTDS is intended for use in Pizza Delivery restaurants and should be
used solely for the purpose of keeping pizzas hot during regular deliveries.

BEFORE USING YOUR COOKTEK PTDS

PLEASE TAKE TIME TO COMPLETE THE FOLLOWING:

• Read the entire Owner’s Manual and Warranty and save it for future reference.

• Be sure to register your PTDS unit(s) by completing and mailing the Consumer
Product Ownership Registration Card.

• Record the serial number of your charger unit on the warranty page of this
booklet and keep it in a safe place.

• If, upon receipt, your unit appears damaged in any way, please note the
following:

Visible Loss Or Damage: Any visible loss or damage must be noted on the
freight bill or express receipt and signed by the person making the delivery. A
claim for damages must be filed immediately, regardless of extent of damage.

Concealed Loss Or Damage: If damage is not visible until merchandise is
unpacked, notify the transportation company or carrier immediately, and file a
“concealed damage” claim with the carrier. This should be done within fifteen
(15) days of delivery date. The shipment container and packing materials must
be retained for inspection.

The transportation company assumes full responsibility for the safe delivery upon
acceptance of this shipment. CookTek cannot assume responsibility for damage
or loss incurred in transit. CookTek will, however, provide any assistance and
documentation necessary to support your claim.

To save time before requesting service, check the Troubleshooting chart at the end
of this manual for possible solutions to your problem. It lists causes of minor oper­ating problems that you can correct yourself without removing the housing or
exposing the internal electronics. Do not, for any reason, attempt to service or
open the FlashPak PTDS charger. A CookTek authorized service dealer must
remove the housing and perform all service to the internal electronics or you will
void the warranty.

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There are certain safeguards that must always be followed whenever the
FlashPak PTDS is used. To reduce the risk of fire, electrical shock or injury,
be sure to read all of the following:

Read and follow all instructions carefully.

• The FlashPak PTDS charger in the United States is equipped with a three-prong
electrical plug. This three-prong plug is part of a system that will protect you
from serious injury if something goes wrong with the electrical wiring in the
charger. Be sure the three-prong plug is plugged into a matching three-prong
socket that’s properly grounded. WARNING! DO NOT cut or break off the
large third prong in this plug, or change the plug or power cord in any way.

• Make sure that incoming voltage matches unit requirements. A product identifi­cation label on the bottom of the charger specifies the operating voltage,
wattage, current, frequency, and phase of unit. Plugging or wiring the charger
into a power source differing from the unit rating may significantly decrease the
performance or severely damage electronic components.

• Unplug the charger before cleaning. Do not submerge the charger in water. Do
not splash or pour water onto the charger’s control panel or into intake/outlet
vents. Possible shock hazard may result and the unit may be damaged.

• Do not use steel wool or abrasive cleaners on the metal housing or plastic
locator tray surface.

• The FlashPak PTDS chargers and pellets are intended for use with CookTek
designed and approved pizza bags only. Do not attempt to use unapproved or
damaged pizza bags, trays, or pellets.

• Do not place foreign objects on the charger, or between the pizza bag and
charger. Foreign objects placed on the charger or between the charger and bag,
or inside the bag may overheat and cause damage to the charger and/or bag.

• Do not use any PTDS charger that has a damaged cord or plug. Consult the
warranty and follow instructions for service.

• Do not let the PTDS charger cord touch hot surfaces.

• Please do not attempt to open the unit or perform service of any kind. This

product can only be serviced by a CookTek Authorized Service Agent or
designated CookTek personnel. Contact CookTek at [phone] for

service information.

• The charger top may get hot to the touch after hours of continuous use. Use
caution when loading and unloading pizza bags.

• Do not place any objects in the pizza bag while it is on the charger.

Every installation site has different electrical wiring requirement. Because many
different local codes exist, it is the Owner and Installer’s responsibility to
comply with ALL applicable codes. CookTek is not responsible for any conse­quential damages, either expressed or implied, as a result of failure to comply with
installation requirements.

A dedicated electrical line is recommended for EACH FlashPak PTDS Unit.

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PRIOR TO INSTALLATION

• Read all installation instructions carefully before starting installation.

• Remove charger carefully from carton. Save all packaging materials for subse-

quent shipment or in case of concealed shipping damage.

• Remove all loose packaging and accessories.

• It is the responsibility of the installer to comply with all federal, state and local

codes.

• Any installation not matching the requirements discussed in this manual will

automatically void the product’s warranty.

INSTALLATION

• The FlashPak PTDS can be installed on top of, or recessed into a flat, level

countertop or shelving unit, being careful to maintain at least two inches of
clearance on all sides and six inches below the unit for cooling. (Six inches
below is not required for top of counter or top of shelf installation)

• When installing the FlashPak PTDS in a drop in, or recessed application, allow

adequate clearance for the rear air vents and power cord.

• PTDS should be plugged into a grounded 120V or 208-240V (depending on the

model purchased), single-phase receptacle. Check rating plate on the Charger to
verify correct voltage.

NOTE: Each PTDS should be connected to its own DEDICATED circuit.
They should not be connected to circuits sharing compressors or other heavy
current draw devices.

• Do not move the FlashPak PTDS when it is electrically connected.

OPERATING INSTRUCTIONS

• Make sure that your FlashPak PTDS is plugged into an energized circuit as

described in the previous section. This should be a dedicated circuit, not shared
with any devices utilizing motors, compressors, or components requiring a
heavy current draw.

• The FlashPak PTDS is turned on by pressing the “POWER” button on the front

of the membrane panel. An LED will illuminate indicating that the FlashPak
PTDS is turned on and ready for use.

• Place a CookTek approved bag on each FlashPak PTDS.

• The red “CHARGING” LED will illuminate indicating that the bag is charging.

Do Not Remove the bag from the FlashPak PTDS while the red LED is illumi­nated. The bag may not fully charge resulting in a lower pizza delivery temper­ature. NOTE: You will hear three loud “BEEPS” if you remove the bag

before it is fully charged.

• If the red “CHARGING” LED does not illuminate, remove and reposition the

bag.

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• When the bag has completely charged, the green “READY” LED will illumi­nate indicating that the bag is fully charged and is now ready for delivery.
Charge time for cold, or room temperature bags will be approximately two min­utes. After the first charge, recharges will take approximately 60 seconds or
less, depending on the residual energy in the bag/pellet.

• When an order is ready for delivery, remove a charged bag from any FlashPak
PTDS with an illuminated green “READY” LED.

• Immediately place another bag on the FlashPak PTDS making sure that the red
“CHARGING” LED illuminates.

• Make sure that a bag is on the FlashPak PTDS (s) at all times. This will ensure
that all deliveries are made with a heated bag.

• Each evening before you close your store, turn off all FlashPak PTDS’s by
depressing the “POWER” button. All membrane panel LED’s should turn off.

NOTE: The cooling fan will continue to run and will turn off approxi­mately 20 seconds after the power is turned off.

TROUBLE-SHOOTING

The CookTek FlashPak PTDS is a very intelligent device. Built in diagnostics can
help you to determine the cause of most problems. The following section explains
how to determine if you are experiencing a problem and what can be done to cor­rect the problem. This information can be very helpful if you are calling our
Customer Service department to report any operational difficulties.

• Errors are indicated by a number of consecutive audible “beeps” and the
repeated flashing of the reset LED.

• If an error occurs, remove the bag from the charger and depress the RESET
button. Make sure that the bag is properly positioned on the charger.

• When the “POWER” LED illuminates, place the bag back on the unit to con­tinue charging.

• If an error persists, remove the bag from the charger, turn the power off and
unplug the unit, with the unit unplugged press the “POWER” button (panel
LED’s may momentarily flash), plug the unit back in and turn the unit on by
pressing the “POWER” button.

• When the green “POWER” LED illuminates, place the bag back on the unit to
continue charging. Make sure that the bag is properly positioned on the charger.

NOTE: If the FlashPak PTDS unit does not see any activity for an extended
period of time, you will initially hear 2 beeps and then you will see the “POWER”
LED flash constantly. This is NOT an error code, merely an indication that the
unit has entered a power saving “sleep” mode. To exit “sleep” mode press the reset
button.

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DETERMINING ERROR CODES

Error Codes will be indicated by a number of beeps and the flashing “RESET”
LED. Count the number of beeps in a row. This will be the error number. If there
is more than one error condition, there will be a pause and then it will beep the
next error number. It will continuously repeat this cycle until the PTDS is reset.

To reset the PTDS from an Error mode, remove the FlashPak bag from the unit
and press the Reset button. If the unit does not reset, turn the unit off, unplug the
power cord, wait 5 seconds, and then plug it in again.

Error Error Description Potential Cause Action Required

2 Current change is FlashPak bag moved or pressed Remove bag and check for foreign

too great. down during the charge phase. objects on tray or inside bag.

Possible foreign object on the Retry.
charger.

3 Current draw too A metallic object may be present Remove bag and check for foreign

high on the charger or there may be objects on tray or inside bag.

mechanical damage to the work coil. Retry.

4 Electronics are Fan broken, air path blocked or Check airflow. Clear air vents.

overheating intake air too hot. Listen for fan operation.

5 Input line voltage Bad AC source Make sure that the line voltage is

too low consistent with the operational

requirements of the unit. If problem
persists, call electrician.

6 Input line voltage Bad AC source Make sure that the line voltage is

too high consistent with the operational

requirements of the unit. If problem
persists, call electrician.

7 Checksum Error Corrupt EEProm data Turn unit off, then on. If problem

persists, service is required on device.

8 Zero cross error Bad AC source, board component Turn unit off, then on. If problem

failure persists, service is required on device.

9 Foreign object FlashPak bag not centered properly Remove bag and check for foreign

detected or pressed down during the charge objects on tray or inside bag.

phase. Retry.

10 Current drop too FlashPak bag not centered properly Remove bag and check for foreign

small after 90 or pressed down during the charge objects on tray or inside bag.
seconds phase. Retry.

11 Too long in charge FlashPak bag not centered properly Remove bag and check for foreign

mode or pressed down during the charge objects on tray or inside bag.

phase. Retry.

TROUBLESHOOTING

If you have this Check This

No Power • Make sure that the power cord is firmly plugged into the unit

• Make sure that the power cord is firmly plugged into your power
source

• Make sure that your power source is energized

• Firmly press the “POWER” button on the front of the FlashPak
PTDS

•Try the unit in a different, known good, outlet

“Charge” LED does not turn • Make sure there is a pellet in the bag pocket.
on when bag is placed on tray. • Make sure that your bag is positioned properly on the FlashPak

PTDS tray. You may have to press the bag down lightly to prop
early position a new or stiff bag.

• Make sure that there are no foreign or metallic objects on top of
the FlashPak PTDS top tray, between the FlashPak PTDS and the
bag, or inside the bag.

Bag Not Heating Properly • Make sure that the FlashPak PTDS is plugged into an energized

power source and the “POWER” LED is illuminated

• Check to make sure that your bag is assembled correctly

• Make sure that your bag is positioned properly on the FlashPak
PTDS tray. You may have to press the bag down lightly to prop
early position a new or stiff bag

Error Code 5 or 6 • Make sure that the line voltage is consistent with the operational

requirements of the unit. If problem persists, call electrician. If an
error persists, remove the bag from the charger, turn the power off
and unplug the unit, with the unit unplugged press the “POWER”
button (panel LED’s may momentarily flash), plug the unit back in
and turn the unit on by pressing the “POWER” button

WARRANTY STATEMENT

All commercial cooking equipment manufactured by CookTek is warranted against
defects in materials and workmanship for a period of one year from the date of
sale, or 18 months from the date of shipment from our factory, whichever comes
first. IMPORTANT! Keep a copy of your sales receipt to verify date of purchase.

A valid proof of purchase, indicating Serial Number (s) and date of purchase
is required to obtain Warranty Service. This warranty is for the benefit of the

original purchaser and is non-transferable. Any defects in materials or workman­ship, which are brought to the attention of CookTek by written notification within
the aforesaid warranty period will be repaired or replaced, at CookTek’s discretion,
with new or recertified products or parts. THIS IS THE SOLE REMEDY FOR
ANY BREACH OF THIS WARRANTY. IN NO EVENT WILL COOKTEK BE
LIABLE FOR DAMAGES OF ANY KIND, WHETHER DIRECT OR INDIRECT
,SPECIAL OR CONSEQUENTIAL.

THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS
OR IMPLIED IN LAW OR FACT, INCLUDING BUT NOT LIMITED TO, WAR­RANTIES OF MERCHANTABILITY, SUITABILITY, QUALITY, OR FITNESS
FOR ANY PARTICULAR PURPOSE.

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This warranty is void if it is determined that upon inspection by an authorized
service agent that the equipment has been modified, misused, misapplied, improp­erly installed, or damaged in transit or by fire, flood or act of God. Warranty will
be considered void if the serial nameplate has been removed or if the unit has been
opened or modified in any way, or service has been attempted by unauthorized
personnel. The prices charged by CookTek for its products are based upon the lim­itations in this warranty. Seller’s obligation under this warranty is limited to the
repair of covered defects without charge by a CookTek factory authorized service
agent or one of its sub-service agencies.

To receive Warranty Service, Please call CookTek at 312-563-9600 to obtain an
RA number. This RA number must be printed on the outside of the return shipping
container, or on the address label when returning units for service. Units received
without an RA number will be refused at our shipping dock and may encounter a
delay in service. Units must be taken or shipped to the required authorized service
agency with transportation charges prepaid for service. CookTek will provide
return freight. In addition to restrictions contained in this warranty, specific limita­tions are shown in the Service Policy and Procedure Guide. Please save all pack­aging materials for possible use in shipping. CookTek assumes no liabilities
whatsoever for any damages incurred in transit.

This warranty is valid in countries in which CookTek maintains a Sales Presence
and void elsewhere. For additional information and other details concerning war­ranty, please contact our Customer Service Department at:

In the United States:

CookTek
810 W. Washington Boulevard • Chicago, IL 60607
Tel: [phone] • Fax: [phone]

Outside of the United States:

Tel: [phone] • Fax: [phone]

Worldwide Web

WWW.CookTek.com

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