Owner’s Manual
™
: -, -, - -,
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™
CAUTION: Read the instructions before using the equipment.
©2018 CookTek
Original Instructions
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this equipment. Follow these procedures and instructions to help ensure satisfactory results
and trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
Table of Contents
Safety Instructions
Important Safety Instructions i
General Safety Information i
Grounding Instructions ii
Power Cord Replacement ii
Specifications and Installation
Theory of Operation 1
Dimensions: Countertop 1
Dimensions: Drop-In 2
Certifications 3
Electrical Specifications 3
Installation: Countertop 3
Installation: Drop-in 4-5
Use and Care
Operation 6
Maintenance 7
Troubleshooting 7
North America Limited Warranty 8
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this equipment, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, damage to equipment or property
near equipment.
GENERAL SAFETY INFORMATION
• Read all instructions before using this equipment.
• This equipment must be grounded. Connect only to a properly grounded outlet. See “Grounding Instruc-
tions” on page ii and “Electrical Specifications” on page 2 of this manual. DO NOT use an extension cord.
• Install or locate this equipment only in accordance with the provided installation instructions on page 2 of this
manual.
• Keep equipment away from person(s) with reduced physical, sensory, or mental capabilities unless supervised/
instructed on how to properly use the equipment.
• Keep children 8 years and younger away from the equipment when in operation. Children 8 years and above
may use the equipment with proper adult supervision. DO NOT allow children to clean or perform maintenance on this equipment without adult supervision. DO NOT allow children to play with this equipment.
• This product may only be serviced by an authorized service agent or by CookTek personnel.
• DO NOT attempt to open the unit or perform service of any kind. For service information, contact CookTek
at +1 (214) 379-6000.
• DO NOT use the CookTek SinAqua™ Souper™ for anything other than its intended use as described in this
manual. This unit is designed to hold and reheat food and is not intended for laboratory or industrial use.
• Always allow for cooling time if handling, transporting, or storing.
• DO NOT use any equipment that has a damaged cord or plug, or one that has malfunctioned or been
damaged. For service information, contact CookTek at +1 (214) 379-6000.
• DO NOT use any accessories or attachments that are not recommended by the manufacturer. Use of
unapproved accessories may cause injuries and void the warranty.
• DO NOT let the power cord touch hot surfaces or hang over the edge of the counter. Never immerse cords,
plugs, or the equipment in water.
• DO NOT leave the equipment unattended while in use.
• Keep the SinAqua™ Souper™ away from gas and electric ranges and open flames.
• DO NOT place in the oven. If the ambient air temperature is above 110°F (43.3°C), the unit may not
function properly.
• DO NOT use the SinAqua™ Souper™ near a faucet, swimming pool, sink, or other areas where water can be
found. Never store the unit upside down or in a non-climate controlled environment.
• DO NOT strike or damage the SinAqua™ Souper™. Dropping the unit can damage the internal components
or crack it, voiding your warranty. If the SinAqua™ Souper™ becomes cracked, unplug the unit immediately
and do not use it.
• DO NOT use a water jet to clean the equipment. See page 4 in this manual for proper cleaning procedures.
• Metallic objects such as kitchen utensils, cutlery, etc., must not be placed on the induction tray within zones
provided for the induction crockery since they could get hot (IEC60335-2-49/A1)
• Only use induction crockery and induction trays recommended by the manufacturer (IEC60335-2-49/A1)
• Users with heart pacemakers should consult with the manufacturer (IEC60335-2-49/A1)
i
SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
ii SAFETY INSTRUCTIONS 1
GROUNDING INSTRUCTIONS
The SinAqua™ Souper™ must be properly grounded. In the event of an electrical short circuit, grounding reduces the
risk of electric shock by providing a safe path for the electric current.
For your safety, never cut, remove, or disable the electrical (ground) connection from the plug. Never use an adapter
plug or an extension cord with the SinAqua™ Souper™.
WARNING: Electric shock can result from an improperly grounded plug. Please consult a
qualified electrician if you have any questions about these grounding instructions.
POWER CORD REPLACEMENT
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
Please make sure that the power cord is firmly attached to your CookTek unit BEFORE plugging the unit into the
power receptacle and attempting operation.
SAVE THESE INSTRUCTIONS
1.37”
(35 mm)
1.37”
(35 mm)
2.29”
(58 mm)
14.86”
(377 mm)
10.36”
3.30”
(84 mm)
4.75”
(114 mm)
11.75”
(298 mm)
Figure 1: SinAqua™ Souper™ 7 qt. Dimensions Front View
(263 mm)
11.20”
(284 mm)
Theory of Operation
The SinAqua™ Souper™ is a portable countertop unit
from CookTek used for rethermalizing food and precision holding. Employing a forward-thinking design
and high-contrast, easy-to-use capacitive touch control,
the SinAqua™ Souper™ can take liquid foods from an
unfrozen, chilled state through the food safety danger
zone in as little as 45 minutes.† After rethermalization,
food is held at a precise temperature within a selectable
range of 140–200˚F (60–93˚C). Utilizing CookTek
inductive heating technology, the SinAqua™ Souper™
consistently heats food without scorching and holds
food twice as long as steam wells, while using less than
half the energy. The SinAqua™ Souper™ eliminates
maintenance and plumbing associated with traditional
soup warmers.
†
Requires stirring
2.29”
(58 mm)
14.86”
(377 mm)
10.36”
3.30”
(84 mm)
4.75”
(114 mm)
13.70”
(348 mm)
Figure 2: SinAqua™ Souper™ 11 qt. Dimensions Front View
(263 mm)
11.20”
(284 mm)
Dimensions: Countertop
Exterior - Souper 7 qt.
Height: 14.86” (377 mm)
Width: 11.75” (298 mm)
Depth: 12.17” (309 mm)
Weight: 11.92 lb. (5.41 kg)
Packaged Weight: 13.45 lb. (6.1 kg)
Exterior - Souper 11 qt.
Height: 14.86” (377 mm)
Width: 13.70” (348 mm)
Depth: 14.26” (362 mm)
Weight: 12.94 lb. (5.87 kg)
Packaged Weight: 14.55 lb. (6.6 kg)
Clearances
Front: 2” (51 mm)
Back: 2” (51 mm)
Sides: 2” (51 mm)
SPECIFICATIONS AND INSTALLATION
2 SPECIFICATIONS AND INSTALLATION
15.36
8
7
6
5
(378 mm)
13.44”
7
6
5
4
3
2
1
DIMENSIONS ARE IN INCHES
TOLERANCES:
ANGULAR: MACH
.5 DEG
BEND
.5 DEG
TWO PLACE DECIMAL
.020
DRAWN
CHECKED
ENG APPR.
DATE
NAME
TITLE:
UNLESS OTHERWISE SPECIFIED:
2.3” (58 mm)
14.9”
10.4”
(264 mm)
11.1”
(282 mm)
11.74”
(298 mm)
Figure 3: SinAqua™ Souper™ 7 qt. Drop-In Dimensions Front View
14.9”
(378 mm)
13.72”
(348 mm)
Figure 4: SinAqua™ Souper™ 11 qt. Drop-In Dimensions Front View
2.3” (58 mm)
10.4”
(264 mm)
11.1”
(282 mm)
Dimensions: Drop-In
Exterior - Souper™ 7 qt.
Height: 14.9” (378 mm)
Diameter: 13.42” (341 mm)
Cutout Diameter: 12” (305 mm)
Weight: 11.92 lb. (5.41 kg)
Packaged Weight: 13.45 lb. (6.1 kg)
Exterior - Souper™ 11 qt.
Height: 14.86” (377 mm)
Diameter: 15.36” (390 mm)
Cutout Diameter: 14” (356 mm)
Weight: 12.94 lb. (5.87 kg)
Packaged Weight: 14.55 lb. (6.6 kg)
3
Certifications
Electrical Specifications
The SinAqua™ Souper™ must be plugged into a
grounded, single-phase receptacle. See the adjacent data and check the rating plate on the unit
to verify correct voltage and wattage. Incoming
voltages that are below the product specification
can result in less-than-rated power and slower
heating times.
Installation: Countertop
Install or locate this equipment only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the SinAqua™ Souper™ from its
packaging.
2. Before throwing the packaging away, check it
thoroughly for accessories and literature.
3. Make sure the power cord is rmly attached
before plugging the unit into the power
receptacle and before attempting operation.
NOTE: Keeping the packaging is recommended
in case the equipment and/or accessories need to
be transported.
CAUTION: The SinAqua™ Souper™ is designed
to operate without water and does not employ
steam to heat food. If water is allowed to enter the
chamber wherein the tureen is placed, whether by
way of operational error or for cleaning purposes,
the water will drain below the Souper™ unit (see
Figure 5, page 4).
7 or 11 Qt Souper™
Models: SAS081-7, SAS081-11, SAS082-7, SAS082-11
SASD081-7, SASD081-11, SASD082-7, SASD082-11
UNITED STATES/
CANADA (208V)
UNITED STATES/
CANADA (240V)
UK/SAUDI ARABIA
EUROPE/
INTERNATIONAL
AUSTRALIA
JAPAN
SOUTH AFRICA
ISRAEL
100–120 V, 50/60 Hz,
7A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
200–240 V, 50/60 Hz,
4A, 800 W
NEMA 5-15P
NEMA 6-20P
BS1363, 13A, 230V
CEE 7/7 Schuko,
16A, 250V
AS/NZS 3112:2000,
10A, 250V
Call
BS 546, 16A, 250V
SI 32, 16A, 250V
SPECIFICATIONS AND INSTALLATION
4 SPECIFICATIONS AND INSTALLATION
Installation: Drop-in
Install or locate this equipment only in accordance with
the instructions below.
Unpacking Instructions
1. Remove the SinAqua™ Souper™, mounting ring,
and control box from the packaging.
2. Before throwing the packaging away, check it
thoroughly for accessories and literature.
3. Make sure the power cord is rmly attached
before plugging the unit into the power
receptacle and before attempting operation.
NOTE: Keeping the packaging is recommended in
case the equipment needs to be transported.
It is the responsibility of the installer to comply with
all federal, state, and local codes. Any installation not
matching the specications discussed in this manual
automatically voids the product warranty.
If water enters the chamber,
it will drain here
Installing the Souper™ and Control Box
1. Connect the Micro USB cable to the Souper unit
(Figure 5, below).
2. Install the Souper™ using the following surface
cutout dimensions:
- 7 Qt Souper™: 12-inch (305 mm) diameter hole
- 11 Qt. Souper™: 14-inch (356 mm) diameter hole
3. Install the stainless steel overlay, if the accessory
was ordered (Figure 6, below).
4. Connect the other end of the Micro USB cable to
the control box (Figure 7, page 5) and install the
control box using the cutout dimensions in
Figure 8 (page 5).
5. Plug in the Souper™ to the power source.
CAUTION: The SinAqua™ Souper™ is designed to
operate without water and does not employ steam
to heat food. If water is allowed to enter the
chamber wherein the tureen is placed, whether by
way of operational error or for cleaning purposes,
the water will drain below the Souper™ unit (see
Figure 5, below). When installing the drop-in
Souper™ unit, plan accordingly.
Figure 5: Micro USB Connector
Connect Micro
USB cable here
Stainlesss Steel Overlay
(accessory only; not
standard item)
STAINLESS
BEAUTY RING
Figure 6: Install the Stainless Steel Overlay Accessory
4X .22” ø
(5.59 mm)
3.36”
(85.34 mm)
.27” (6.86 mm)
Figure 7: Control Box Installation
5
Connect Micro
USB cable here
Back side of surface
.27” (6.86 mm)
4X .22” ø
(5.59 mm)
3.36”
(85.34 mm)
3.90”
(99.06 mm)
SPECIFICATIONS AND INSTALLATION
.43”
(10.92 mm)
Figure 8: Control Box Cutout Dimensions
4.86” (123.44 mm)
.27” (6.86 mm)
.43” (10.92 mm) 4.00” (101.6 mm)
6 USE AND CARE
Operation
1
4
5
2
6
9
8
Figure 9: Controller
1. The Power icon turns the unit on and off.
When the unit is plugged in, the Power icon will
slowly blink until it is touched.
2. The Hold icon sets the unit to hold food at the
predetermined temperature.
To edit the reheat temperature:
a. While in Reheat mode, touch the Reheat icon.
b. Use the arrows (4) to change the temperature.
NOTE: Adjust the temperature in increments of
5°F (2-3°C) from 140-200°F (60-93°C).
3
c. Press the Checkmark icon (5) to store the
change.
7
NOTE: The Reheat icon will default to the last
temperature set on the unit.
NOTE: The Stir timer (9) will default to ON
when the Reheat icon is touched.
NOTE: The temperature will blink while the unit
is warming up.
4. The Arrows allow temperature and timer
adjustments.
5. The Checkmark icon saves settings adjustments.
To edit the holding temperature:
a. While in Hold mode, touch the Hold icon.
b. Use the arrows (4) to change the temperature.
NOTE: Adjust the temperature in increments of
5°F (2-3°C) from 140-200°F (60-93°C).
c. Press the Checkmark icon (5) to store the
change.
NOTE: The Hold icon will default to the last
temperature set on the unit.
NOTE: The Stir timer (9) will default to OFF
when the Hold icon is touched.
NOTE: The temperature will blink while the unit
is warming up.
3. The Reheat icon reheats the product to the set
temperature. The Reheat function uses a higher
power (up to 800 watts) to rethermalize product
to the selected set temperature.
CAUTION: It is the operator’s responsibility to
ensure the food product is reheated to a safe
temperature for consumption. The unit will not
anticipate when food is sufficiently heated, and it
will not switch to Hold mode on its own.
6. The “Hold” Lock icon (6) prevents the operator
from editing the temperature while the unit is in
Hold mode. To lock or unlock the Hold mode,
hold the lock icon for 3 seconds.
7. The “Reheat” Lock icon (3) prevents the operator
from editing the temperature while the unit is in
Reheat mode. To lock or unlock the Reheat mode,
hold the lock icon for 3 seconds.
8. The Timer icon allows a timer to run. To view time
remaining in minutes, touch the timer icon.
To turn the timer on or off, or to edit the amount of
time, touch the timer button twice.
9. The Stir Timer icon allows a timer to run to help the
operator know when to stir the product. To view
time remaining in minutes, touch the timer icon.
To turn the timer on or off, or to edit the amount of
time, touch the stir timer button twice.
NOTE: Stirring is required to ensure product
consistency in reheat mode.
Maintenance
7
Follow the steps below when cleaning your SinAqua™
Souper™. Failure to adhere to these procedures may
damage components, resulting in a non-warranty
service call.
Step 1: Turn the Unit O and Allow it to Cool
• Turn off the unit by touching the power button.
• If there is food in the tureen, remove and store it
as required.
Step 2: Clean the SinAqua™ Souper™
• With a clean, damp cloth, wipe the top and all
sides of the Souper™. A mild soap may be used.
DO NOT immerse the Souper™ in water or place
it in the dishwasher.
DO NOT pour water into the chamber that is
intended for the tureen. Water will drain (see
Figure 5, page 4).
DO NOT use steel wool or abrasive cleaners.
CAUTION: DO NOT splash or pour water
onto the charger’s control panel or into the
intake/outlet vents. A possible shock hazard
may result and the unit may be damaged.
Step 3: Clean the Tureen
• Remove any product in the soup tureen.
• Wash the tureen in the sink using a mild soap and
water. The tureen is dishwasher safe.
DO NOT use abrasive cleaners on the tureen.
Troubleshooting
In the event of a possible malfunction, your CookTek Souper™ will beep and display an error code on the
alphanumeric display. Please consult the following table when encountering an error code. To reset error
conditions, press the POWER icon, or unplug the unit.
If any of the below errors persist after attempting the recommended “resolution,” call 1-800-908-8726.
Code Error Cause Code Resolution
1 Broken bottom temperature sensor E--1 Service required.
2 Broken heatsink temperature sensor E--2 Service required.
3 Input line current (instantaneous
rms) >20A
6 High line voltage (>264V) E--6 May result from power grid fluctuation and should
7 Low line voltage (<85V) E--7 May result from power grid fluctuation and should
8 Zero cross frequency out of range
(30-80Hz)
13 Dry tureen E--13 Remove the dry tureen or press the POWER icon.
16 Communication error E--16 Reset power by pressing the POWER icon.
E--3 Remove power from the unit and allow it to cool
completely. Replace the tureen.
disappear once voltage returns to the normal level.
disappear once voltage returns to the normal level.
E--8 Turn unit off, then on. Plug unit into outlet on
different circuit breaker.
USE AND CARE / TROUBLESHOOTING
8 NORTH AMERICA LIMITED WARRANTY
North America Limited Warranty
Two (2) Year North America Limited Warranty for “Portable” CookTek Products
CookTek Product Models Covered Under this Limited Warranty
“Portable” CookTek products shall mean all Single and Double Burner Cooktops (countertop or built-in), Woks
(countertop or built-in), FaHeaters, Soup Warmers (countertop or built-in), ThermaCube Delivery Systems, and
Pizza Delivery Systems.
Limited Warranty
warranty is made only to the initial purchaser of the Equipment from CookTek or its authorized dealer; it is not
assignable to subsequent purchasers unless CookTek consents to such assignment in writing. THIS WARRANTY
DOES NOT INCLUDE ANY THIRD-PARTY INSTALLATION, REMOVAL, OR DAMAGE COST
INCLUDING (BUT NOT LIMITED TO) LABOR, MATERIALS, AND TRAVEL FOR CAULKING IN
DROP-IN (BUILT-IN) UNITS, OR REPAIRS/REPLACEMENTS OF FUSES, BREAKERS, MILLWORK
AND/OR COUNTERTOPS..
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. CookTek disclaims all
other warranties, express, statutory or implied, including without limitation, the implied warranties of title,
non-infringement, merchant- ability and fitness for a particular purpose. CookTek does not warrant that the
Equipment will meet your specifications or needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining the suitability of the Equipment for your needs.
Warranty Exclusions and Limitations
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in
accordance with CookTek’s manual (as may be updated by CookTek from time to time, the “Manual”), a copy
of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded
from this warranty. This warranty does not apply to damage or failure which results, in CookTek’s sole opinion,
from failure to provide a suitable installation and operating environment (including power and HVAC) and facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under
voltage), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts
of God, or to Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than CookTek or its
service agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded
from coverage under this warranty. Repair of the Equipment by anyone other than CookTek or its authorized service agents will void all warranties on the Equipment.
Accessories: All accessories and parts (collectively “Accessories”) such as pans, bags, ceramic cooking platters, paddles, approved cleaning chemicals, and other non-electrical devices are warranted against defects in materials and
workmanship for a period of 90 days from the date of shipment from CookTek’s factory. Failure of or damage to
Equipment or components from the use of non-approved cleaning chemicals, devices or processes is excluded from
this warranty.
Outstanding Invoices: If the full invoiced amount for the original Equipment purchased or for a non-returned
Advance Replacement Unit has not been paid within forty-five (45) days from the invoice date, then CookTek
will have no obligation to honor this or any other warranty on the Equipment until payment is received in full,
including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be extended.
Advance Replacement Warranty Service, Exclusive Remedy
CookTek will be solely responsible for determining whether or not the Equipment or any component thereof
is Defective. Defective Equipment will be repaired exclusively under CookTek’s Advance Replacement
Warranty Service. Upon notification of a repair issue, CookTek will send an Advance Replacement Unit to
the address provided at its expense. The Advance Replacement unit may be new or refurbished at CookTek’s
sole discretion. Upon receipt, you must remove and/or uninstall the defective equipment and place the defective equipment in the packaging provided with the Advance Replacement Unit. It is your sole responsibility
to pack and return the defective equipment to CookTek using the packaging and shipping label provided.
Units that are not returned after 30 days or units that are improperly packaged and damaged shall be charged
to the customer at current list price. The Advance Replacement Unit’s warranty will continue through the
end of your original warranty period. In no case will an Advance Replacement Unit extend the duration of
the warranty period. This paragraph states CookTek’s sole and exclusive obligation and liability and your sole
and exclusive remedy under this warranty. CookTek shall not be responsible for a failure to provide warranty
services due to a user’s non-compliance with this clause.
Warranty Claims
Claims under this warranty must be reported to CookTek during our normal working hours at
800.90TURBO, or such other reporting service as CookTek may designate. Upon receipt of the claim and
related information and preliminary verification that the claim is valid, CookTek will promptly send an
Advance Replacement Unit to the requested location within North America.
9
Disclaimer of Damages
CookTek disclaims all incidental, special and consequential damages, including but not limited to loss of
use, lost revenue or profits, or substitute use, suffered by you or any third party, whether arising in contract,
tort (including negligence), or otherwise, resulting from any breach by CookTek or its service agents of this
warranty, or resulting from the manufacture, use, or defects, of or in the Equipment, even if CookTek was
apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold CookTek harmless from all third party claims, demands, judgments,
fees and costs directly or indirectly arising out of or related to your use of the Equipment. You further agree
to indemnify and hold CookTek harmless from any incidental, consequential or special damages suffered by
you, including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or
loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except
with respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and
only warranty for Equipment and supersedes all prior oral or written agreements and understandings that may
have existed between us relating to Equipment warranties. The terms of this warranty may not be altered,
amended or modified except by a signed writing from CookTek. Any purported alteration, amendment or
modification by a service agent or anyone else will not be enforceable against CookTek.
NORTH AMERICA LIMITED WARRANTY
CookTekInductionSystems,LLC•www.cooktek.com
In the USA, Tel: (800) 908-8726
Outside the USA, Tel: +1 (214) 379-6000
For service or information:
Customer Support at 800.90TURBO
+1 214.379.6000 or Your Authorized Distributor
Part Number: 105289 / Revision B / November 2018
Country Code: NA/EU
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007
+1 214.379.6000
+1 214.379.6073
Customer Support
800.90TURBO
+1 214.379.6000
www.cooktek.com
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