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INSTALLATION · OPERATION
OWNER’S MANUAL
Heated Meal Delivery System (HFP) 200
Model 604300
Heated Meal Delivery System (HFP) 100
Model 604400
CookTek, Inc.
810 W. Washington Blvd.
Chicago, IL 60607 U.S.A.
1-312-563-9600
1-312-432-6220
Patent U.S. 6,232,585; U.S. 6,320,169
102927 (Rev. 1/06)
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You are about to revolutionize the way the food is delivered. As you read this
booklet you will begin to discover all of the benefits the CookTek Heated Meal
Delivery System (HFP)* has to offer. We believe you will quickly come to
appreciate the new level of speed, operational ease, and quality that the cordless
CookTek HFP brings to your business. And we at CookTek are truly proud and
happy to bring you this innovation. The HFP is intended for use in Hotels and
Restaurants that provide delivery and should be used solely for the purpose of
keeping food hot during regular deliveries.
BEFORE USING YOUR HEATED MEAL DELIVERY SYSTEM
PLEASE TAKE TIME TO COMPLETE THE FOLLOWING:
• Read the entire Owner’s Manual and Wa rranty and save it for future reference.
• Be sure to register your HFP unit(s) by completing and mailing the Consumer
Product Ownership Registration Card.
•Record the serial number of your charger unit on the warranty page of this
booklet and keep it in a safe place.
•If, upon receipt,your unit appears damaged in any way, please note the following:
Visible Loss Or Damage: Any visible loss or damage must be noted on the
freight bill or express receipt and signed by the person making the delivery. A
claim for damages must be filed immediately, regardless of extent of damage.
Concealed Loss Or Damage: If damage is not visible until merchandise is
unpacked, notify the transportation company or carrier immediately, and file a
“concealed damage” claim with the carrier. This should be done within fifteen (15)
days of delivery date. The shipment container and packing materials must be
retained for inspection.
The transportation company assumes full responsibility for the safe delivery
upon acceptance of this shipment. CookTek cannot assume responsibility for
damage or loss incurred in transit. CookTek will, however, provide any
assistance and documentation necessary to support your claim.
To save time before requesting service, check the Troubleshooting chart at the
end of this manual for possible solutions to your problem. It lists causes of minor
operating problems that you can correct yourself without removing the housing
or
exposing the internal electronics.
or open the HFP.A CookT
and perform
all service to the internal electronics or you will void the warranty.
ek authorized service dealer must remove the housing
Do not,
for any reason, attempt to service
There are certain safeguards that must always be followed whenever the
HFP is used. To reduce the risk of fire, electrical shock or injury, be sure to
read all of the following:
Read and follow all instructions carefully.
•The HFP charger in the United States is equipped with a three-prong electrical
plug. This three-prong plug is part of a system that will protect you from serious
injury if something goes wrong with the electrical wiring in the charger. Be sure
the three-prong plug is plugged into a matching three-prong socket that’s
properly grounded. WARNING! DO NOT cut or break off the large third
prong in this plug,or change the plug or power cord in any way.
•Make sure that incoming voltage matches unit requirements. A product
identification label on the bottom of the charger specifies the operating voltage,
wattage, current, frequency, and phase of unit. Plugging or wiring the charger
into a power source differing from the unit rating may significantly decrease the
performance or severely damage electronic components.
•Unplug the charger before cleaning. Do not submerge the charger in water.
Do not splash or pour water onto the charger’s control panel or into intake/outlet
vents. Possible shock hazard may result and the unit may be damaged.
•Do not use steel wool or abrasive cleaners on the metal housing.
•Do not attempt to use unapproved or damaged discs.
• Do not place foreign objects on the charger, or between the disc and charger.
Foreign objects placed on the charger or between the charger and disc may
overheat and cause damage to the charger and/or disc.
•Do not use any HFP charger that has a damaged cord or plug. Consult the
warranty and follow instructions for service.
•Do not let the HFP charger cord touch hot surfaces.
• Please do not attempt to open the unit or perform service of any kind. This
product can only be serviced by a CookTek Authorized Service Agent or
designated CookTek personnel. Contact CookTek at (312) 563-9600 for
service information.
•The charger top may get hot to the touch after hours of continuous use. Use
caution when loading and unloading discs.
•Do not place any objects on the disc while it is on the charger.
Every installation site has different electrical wiring requirement. Because many
dif
ferent local codes exist,
comply
consequential
comply
with ALL applicable codes.
damages, either expressed or implied, as a result of failure to
with installation requirements.
it is the Owner and Installer’
CookT
ek is not responsible for any
s responsibility to
A dedicated
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electrical line is recommended for EACH HFP Unit.
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PRIOR TO INSTALLATION
• Read all installation instructions carefully before starting installation.
•Remove charger carefully from carton. Save all packaging materials for
subsequent shipment or in case of concealed shipping damage.
•Remove all loose packaging and accessories.
• It is the responsibility of the installer to comply with all federal, state and
local codes.
•Any installation not matching the requirements discussed in this manual will
automatically void the product’s warranty.
INSTALLATION
•The HFP can be installed on top of a flat level countertop or shelving unit,
being careful to maintain at least two inches of clearance on all sides.
•Make sure to avoid installations near heat generating equipment.
•The HFP should be plugged into a grounded outlet, single phase 240V or 120V
receptacle dependent on model. Check rating plate on unit to verify correct
voltage. All models draw up to 1800W. The unit will run at voltages less than
240V & 120V but will result in less than rated power and slower charging times.
NOTE: Each HFP should be connected to its own DEDICATED circuit.
They should not be connected to circuits sharing compressors or other heavy
current draw devices.
•Do not move the HFP when it is electrically connected.
OPERATING INSTRUCTIONS
•Make sure that your HFP is plugged into an energized circuit as described in the
previous section. This should be a dedicated circuit, not shared with any devices
utilizing motors, compressors, or components requiring a heavy current draw.
•The HFP is turned on by pressing the “POWER” button on the front of the
membrane panel. An LED will illuminate indicating that the HFP is turned on
and ready for use.
• Place a CookTek approved RFID DISC on each HFP. Always place the DISC
with the feet side down on the top of the charger. Use the positioning
guides to ensure that the DISC is centered. If this is done incorrectly the
HFP will not charge the DISC and will produce an error condition...
•The red “CHARGING” LED will illuminate indicating that the disc is charging.
Do Not Remove the disc from the HFP while the red LED is illuminated.
The disc may not fully charge resulting in a lower delivery temperature.
NOTE: You will hear three loud “BEEPS” if you remove the disc before
it is fully charged.
•Discs and all other objects should be removed from the HFP overnight or if
the HFP is not being used for an extended period of time.
• If the red “CHARGING” LED does not illuminate, remove and reposition the disc.
• When the disc has completely charged, the green “READY” LED will
illuminate indicating that the disc is fully charged and is now ready for delivery.
Charge time for cold, or room temperature disc will be approximately three to
four minutes depending on electrical conditions. After the first charge,
recharges will take approximately 90 seconds or less, depending on the residual
energy in the disc.
•When an order is ready for delivery, remove the disc from the HFP with an
illuminated green “READY” LED.
NOTE: USE CAUTION WHEN HANDLING THE DISC IT WILL BE HOT.
• Immediately place another disc on the HFP making sure that the red
“CHARGING” LED illuminates.
•Each evening before you close your store, turn off all HFP units by depressing
the “POWER” button. All membrane panel LED’s should turn off.
NOTE: The cooling fan will continue to run and will turn off approximately
20 seconds after the power is turned off.
TROUBLE-SHOOTING
The CookTek HFP is a very intelligent device. Built in diagnostics can help you
to determine the cause of most problems. The following section explains how to
determine if you are experiencing a problem and what can be done to correct the
problem. This information can be very helpful if you are calling our Customer
Service department to report any operational difficulties.
•Errors are indicated by a number of consecutive audible “beeps” and the
repeated flashing of the “RESET/CHARGE/READY” LEDs.
• If an error occurs, remove the disc from the charger and depress the RESET
button. Make sure that the disc is properly repositioned on the charger.
• When the “POWER” LED illuminates, place the disc back on the unit to
continue charging.
• If an error persists, remove the disc from the charger, turn the power off and
unplug the unit. Plug the unit back in and turn the unit on by pressing the
“POWER” button.
•When the green “POWER” LED illuminates, place the disc back on the unit to
continue charging. Make sure that the disc is properly positioned on the charger.
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ERROR CODES FOR HFP
Errors will beep according to their corresponding error for example an error 3
will beep three times and pause and then repeat itself. Also the Front Panel
LED’s will flash during an error condition.
To reset remove the disc from the charger and cycle power. If unit does not reset,
unplug the unit and wait 30 seconds and then try again.
Error #Definition Solution
1 Shorted Temp Sensor Contact Service Agent
2Broken Temp Sensor Contact Service Agent
3Over Current Ve rify you are using the correct disc
Ve rify the disc is being placed on the unit correctly
4 Internal Temp too high Allow unit to cool for 30 minutes, unplug the unit
Remove any airflow obstructions
6Over Voltage Ve rify Voltage does not exceed the following values
120V unit no higher than 137
240V unit no higher than 264
If voltage is above the set values contact Service Agent
7Hardware failure Internal board failure
Contact Service Agent
8 Bad line frequency Try the unit in another outlet, have line frequency checked
9 RFID Clock bad Internal clock has failed
Contact Service Agent
10 Unable to read disc Try and recharge the disc,or charge a separate disc.
Problem continues contact service agent
11 Unable to write to disc Try and recharge the disc,or charge a separate disc.
Problem continues contact service agent
12 Bad disc Try to charge a new disc
Problems continues contact service agent
15 Bad RFID board Call Service Agent
16 Bad CPU Call Service Agent
TROUBLESHOOTING
If you have this Check This
No Power•Make sure that the power cord is firmly plugged into
the unit
•Make sure that the power cord is firmly plugged into
your power source
•Make sure that your power source is energized
•Firmly press the “POWER” button on the front of the HFP
•Try the unit in a different, known good, outlet
“Charge” LED •Make sure that your disc is positioned properly on the
does not turn HFP charger.
•Make sure that there are no foreign or metallic objects on
top of the HFP charger, between the glass and the disc.
Disc not Heating Properly•Make sure that the HFP is plugged into an energized
power source and the “POWER” LED is illuminated
•Make sure that your Disc is positioned properly on the
HFP charger.
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WARRANTY STATEMENT
All commercial cooking equipment manufactured by CookTek is warranted against
defects in materials and workmanship for a period of one year from the date of
Sale, or 18 months from the date of shipment from our factory, whichever comes
first. IMPORTANT! Keep a copy of your sales receipt to verify date of purchase.
A valid proof of purchase,indicating Serial Number (s) and date of purchase
is required to obtain Warranty Service. This warranty is for the benefit of the
original purchaser and is non-transferable. Any defects in materials or workmanship,
which are brought to the attention of CookTek by written notification within the
aforesaid warranty period will be repaired or replaced,at CookTek’s discretion,
with new or recertified products or parts. THIS IS THE SOLE REMEDY FOR
ANY BREACH OF THIS WARRANTY. IN NO EVENT WILL COOKTEK BE
LIABLE FOR DAMAGES OF ANY KIND,WHETHER DIRECT OR INDIRECT,
SPECIAL OR CONSEQUENTIAL.
THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS
OR IMPLIED IN LAW OR FACT, INCLUDING BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY, SUITABILITY,QUALITY,OR
FITNESS FOR ANY PA RTICULAR PURPOSE.
This warranty is void if it is determined that upon inspection by an authorized
service agent that the equipment has been modified, misused, misapplied,
improperly installed, or damaged in transit or by fire,flood or act of God.
Warranty will be considered void if the serial nameplate has been removed or if
the unit has been opened or modified in any way, or service has been attempted
by unauthorized personnel. IMPORTANT! Keep a copy of your sales receipt to
verify date of purchase. A valid proof of purchase,indicating Serial Number(s)
and date of purchase is required to obtain Warranty Service. The prices
charged by CookTek for its products are based upon the limitations in this warranty.
Seller’s obligation under this warranty is limited to the repair of covered defects
without charge by a CookTek factory authorized service agent or one of its
sub-service agencies.
This warranty is valid in the continental United States only if purchased through
an authorized Cooktek Representative or Dealer. This warranty is valid outside of
the United States only if purchased through an Authorized Cooktek International
Distributor. Wa rranty Service is provided only through the Authorized Agent from
which the unit was purchased.
For additional information and other details concerning warranty, please contact
our Service Department at:
In the United States:
CookTek
810 W. Washington Boulevard • Chicago, IL 60607
Tel: (888) 266-5835 • Fax: (888) 266-5329
Outside of the United States:
Tel: 1-312-563-9600 • Fax: 1-312-432-6220
Worldwide Web:
WWW.CookTek.com
Rev. 6/7/05
To receive Warranty Service, Please call CookTek at 312-563-9600 to obtain an
RA number. This RA number must be printed on the outside of the return shipping
container, or on the address label when returning units for service. Units received
without an RA number will be refused at our shipping dock and may encounter a
delay in service. Units must be taken or shipped to the required authorized service
agency with transportation charges prepaid for service. CookTek will provide
return freight. In addition to restrictions contained in this warranty, specific
limitations are shown in the Service Policy and Procedure Guide. Please save all
packaging materials for possible use in shipping. CookTek assumes no liabilities
whatsoever for any damages incurred in transit.
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