Cooktek 603400 Installation Manual

INSTALLATION · OPERATION

OWNER’S MANUAL

Universal Thermal Delivery System

Models 603400, 603500

CookTek, Inc.

810 W. Washington Blvd.

Chicago, IL 60607 U.S.A.

1-312-563-9600

1-312-432-6220

Patent U.S. 6,232,585; U.S. 6,320,169

102930 (Rev. 3/06)

You are about to revolutionize the way the food is delivered. As you read this
booklet you will begin to discover all of the benefits the CookTek Universal
Thermal Delivery System* (UTDS) has to offer. We believe you will quickly
come to appreciate the new level of speed, operational ease, and quality that the
cordless CookTek UTDS brings to your delivery business. And we at CookTek
are truly proud and happy to bring you this innovation. The UTDS is intended for
use in restaurants that provide delivery and should be used solely for the purpose
of keeping food hot during regular deliveries.

BEFORE USING YOUR UTDS

PLEASE TAKE TIME TO COMPLETE THE FOLLOWING:

• Read the entire Owner’s Manual and Wa rranty and save it for future reference.

• Be sure to register your UTDS unit(s) by completing and mailing the
Consumer Product Ownership Registration Card.

•Record the serial number of your charger unit on the warranty page of this
booklet and keep it in a safe place.

•If, upon receipt,your unit appears damaged in any way, please note the following:

Visible Loss Or Damage: Any visible loss or damage must be noted on the
freight bill or express receipt and signed by the person making the delivery.
A claim for damages must be filed immediately, regardless of extent of damage.

Concealed Loss Or Damage: If damage is not visible until merchandise is
unpacked, notify the transportation company or carrier immediately, and file a
“concealed damage”claim with the carrier. This should be done within fifteen
(15) days of delivery date. The shipment container and packing materials must
be retained for inspection.

The transportation company assumes full responsibility for the safe delivery upon
acceptance of this shipment. CookTek cannot assume responsibility for damage
or loss incurred in transit. CookTek will, however, provide any assistance and
documentation necessary to support your claim.

To save time before requesting service, check the Troubleshooting chart at the
end of this manual for possible solutions to your problem. It lists causes of
minor operating
housing or exposing

service

remo
will v

or open the UTDS charger.

ve the housing and perform all service to the internal electronics or you

oid the warranty.

problems that you can correct yourself without removing the

the internal electronics.

A CookT

Do not,

for any reason, attempt to

ek authorized service dealer must

There are certain safeguards that must always be followed whenever the
UTDS is used. To reduce the risk of fire, electrical shock or injury, be sure to
read all of the following:

Read and follow all instructions carefully.

•The UTDS charger in the United States is equipped with a three-prong electrical
plug. This three-prong plug is part of a system that will protect you from serious
injury if something goes wrong with the electrical wiring in the charger. Be
sure the three-prong plug is plugged into a matching three-prong socket that’s
properly grounded. WARNING! DO NOT cut or break off the large third
prong in this plug,or change the plug or power cord in any way.

•Make sure that incoming voltage matches unit requirements. A product
identificationlabel on the bottom of the charger specifies the operating voltage,
wattage, current, frequency, and phase of unit. Plugging or wiring the charger
into a power source differing from the unit rating may significantly decrease
the performance or severely damage electronic components.

•Unplug the charger before cleaning. Do not submerge the charger in water.
Do not splash or pour water onto the charger’s control panel or into intake/outlet
vents. Possible shock hazard may result and the unit may be damaged.

•Do not use steel wool or abrasive cleaners on the metal housing or plastic
locator tray surface.

•The UTDS chargers and pellets are intended for use with CookTek designed
and approved delivery bags only. Do not attempt to use unapproved or damaged
delivery bags,trays, or pellets.

• Do not place foreign objects on the charger, or between the delivery bag and
charger. Foreign objects placed on the charger or between the charger and bag,
or inside the bag may overheat and cause damage to the charger and/or bag.

• Do not use any UTDS charger that has a damaged cord or plug. Consult the
warranty and follow instructions for service.

•Do not let the UTDS charger cord touch hot surfaces.

• Please do not attempt to open the unit or perform service of any kind. This

product can only be serviced by a CookTek Authorized Service Agent or
designated CookTek personnel. Contact CookTek at [phone] for

service information.

•The charger top may get hot to the touch after hours of continuous use. Use
caution when loading and unloading delivery bags.

•D

o not place any objects in the delivery bag while it is on the charger.

Ev

ery installation site has different electrical wiring requirement. Because many

dif

ferent local codes exist,

comply

consequential damages,
with installation

with ALL applicable codes.

requirements.

it is the Owner and Installer’

CookT

ek is not responsible for any

either expressed or implied, as a result of failure to comply

s responsibility to

A dedicated

2

electrical line is recommended for EACH UTDS Unit.

3

PRIOR TO INSTALLATION

• Read all installation instructions carefully before starting installation.

•Remove charger carefully from carton. Save all packaging materials for
subsequent shipment or in case of concealed shipping damage.

•Remove all loose packaging and accessories.

• It is the responsibility of the installer to comply with all federal, state and
local codes.

•Any installation not matching the requirements discussed in this manual will
automatically void the product’s warranty.

INSTALLATION

•The UTDS can be installed on top of, or recessed into a flat,level countertop or
shelving unit, being careful to maintain at least two inches of clearance on all
sides and nine inches below the unit for cooling. (Nine inches below is not
required for top of counter or top of shelf installation)

• When installing the UTDS in a drop in, or recessed application, allow adequate
clearance for the air vents and power cord coming out of the bottom.

• UTDS should be plugged into a grounded outlet, single phase 120V or 240V
receptacle dependent on model. The UTDS will operate between 208-240V and
100-120V. Check rating plate on unit to verify correct voltage. All models draw
up to 2000W. Unit will run at voltages less than 120V or 240V but will result
in less than rated power and slower charging times.

• If unit is dropped into an enclosed countertop, there should be an opening near
the unit for fresh air to circulate underneath.

NOTE: Each UTDS should be connected to its own DEDICATED circuit.
They should not be connected to circuits sharing compressors or other heavy
current draw devices.

•Do not move the UTDS when it is electrically connected.

OPERATING INSTRUCTIONS

•Make sure that your UTDS is plugged into an energized circuit as described in
the previous section. This should be a dedicated circuit, not shared with any
devices utilizing motors, compressors, or components requiring a heavy
current draw.

•The UTDS is turned on by pressing the “POWER” button on the front of the
membrane panel. An LED will illuminate indicating that the UTDS is turned
on and ready for use.

• Place a CookTek approved delivery bag on each UTDS. Always place the bag

with the stitched side of the top flap towards the back of the charger. If
this is done incorrectly the charger will not charge the bag.

•The red “CHARGING” LED will illuminate indicating that the bag is charging.

Do Not Remove the bag from the UTDS while the red LED is illuminated. The
bag may not fully charge resulting in a lower delivery temperature. NOTE: Yo u

will hear three loud “BEEPS” if you remove the bag before it is fully charged.

• Delivery Bags and all other objects should be removed from the UTDS
overnight or if the UTDS is not being used for an extended period of time.

• If the red “CHARGING” LED does not illuminate, remove and reposition the bag.

•When the bag has completely charged, the green “READY” LED will illuminate
indicating that the bag is fully charged and is now ready for delivery.
Charge time for cold, or room temperature bags will be approximately two
minutes thirty seconds.
After the first charge,recharges will take approximately 60 seconds or less,
depending on the residual energy in the bag/pellet.

•When an order is ready for delivery, remove a charged bag from any UTDS
with an illuminated green “READY” LED.

•Each evening before you close your store, turn off all UTDS’s by depressing
the “POWER” button. All membrane panel LED’s should turn off.

NOTE: The cooling fan will continue to run and will turn off approximately
20 seconds after the power is turned off.

•Bags must be removed from the charger at night.

TROUBLE-SHOOTING

The CookTek UTDS is a very intelligent device. Built in diagnostics can help you
to determine the cause of most problems. The following section explains how to
determine if you are experiencing a problem and what can be done to correct the
problem. This information can be very helpful if you are calling our Customer
Service department to report any operational difficulties.

•Errors are indicated by a number of audible “beeps” and then repeated flashing
of the “RESET/CHARGE/READY” LEDs.

• If an error occurs, remove the bag from the charger and depress the RESET
button. Make sure that the bag is properly positioned on the charger.

•When the “POWER” LED illuminates, place the bag back on the unit to
continue charging.

• If an error persists, remove the bag from the charger, turn the power off and
unplug the unit. Plug the unit back in and turn the unit on by pressing the
“PO

WER” button.

•W

hen the green “POWER” LED illuminates, place the bag back on the unit to

continue

NO

TE:

time,
indication
mode press

charging. Make sure that the bag is properly positioned on the charger.

If the UTDS unit does not see an

the UTDS will turn itself off. This is NOT

that the unit has entered a power saving “sleep” mode. To exit “sleep”

the power button.

y activity for an extended period of

an error

condition, merely an

4

5

ERROR CODES FOR UTDS

Errors will beep according to their corresponding error for example an error 3
will beep three times and pause and then repeat itself. Also the RESET LED will
flash during an error condition.

To reset remove the delivery Bag from the charger and cycle power. If unit does
not reset, unplug the unit and wait 30 seconds and then try again.

ERROR ERROR DESCRIPTION POTENTIAL CAUSEACTION REQUIRED

1 Pellet Failure Short / open RT D. Replace RFID heating panel.

Temperature rise rate not met.

2Time Out Low line voltage. Check line voltage/wattage.

RTD not in proper position Inspect RFID heating panel;
for accurate temperature replace if damaged.
measurement.

3Current draw too high Possible metallic foreign Remove bag and check for

object present.foreign objects between
Possible mechanical damage the box and the charger.
to work coil. Retry, if problem persist
RFID Panel not placed contact service agent.
properly. Inspect panel and change if

damaged or warping present

4 Electronics are Fan broken, air path blocked Check airflow. Clear air vents.

overheating or intake air too hot. Listen for fan operation.

If problem persists, call
service agent.

6Overvoltage Voltage exceeds 264 on 240V Ve rify mains voltage

model. Voltage exceeds 137 If problem persist contact
on 120V model. service Agent.

7Hardware failureBoard component failure. Turn unit off, then on.

Unplug & wait 10 seconds.
Retry. If problem persists,
call service agent.

8 Zero cross errorBad AC source,Turn unit off, then on. Retry.

board component failure. Plug charger into another

known, good outlet.
If problem persists, call
service agent.

15 Communication errorRFID and CPU boards not Unplug charger and wait

communicating properly. 5 minutes. Retry. If problem

persists, call service agent.

16 Critical system failureCritical hardware/ Unplug charger and wait

software problem.5 minutes. Retry. If problem

persists, call service agent.

TROUBLESHOOTING

If you have this Check This

No Power•Make sure that the power cord is firmly plugged into the unit

•Make sure that the power cord is firmly plugged into your
power source

•Make sure that your power source is energized

•Firmly press the “POWER” button on the front of the UTDS

•Try the unit in a different, known good, outlet

“Charge” LED does not turn• Make sure there is a CookTek Pellet in the CookTek

approved on when bag is placed on tray. Delivery Bag
Pellet Pocket.

•Make sure that your bag is positioned properly on the
UTDS tray.

•Make sure that there are no foreign or metallic objects on
top of the UTDS top tray, between the UTDS and the bag,
or inside the bag.

Bag Not Heating Properly•Make sure that the UTDS is plugged into an energized

power source and the “POWER” LED is illuminated

• Check to make sure that your bag is assembled correctly

•Make sure that your bag is positioned properly on the
UTDS tray.

WARRANTY STATEMENT

All commercial cooking equipment manufactured by CookTek is warranted against
defects in materials and workmanship for a period of one year from the date of
Sale, or 18 months from the date of shipment from our factory, whichever comes
first. IMPORTANT! Keep a copy of your sales receipt to verify date of purchase.

A valid proof of purchase,indicating Serial Number (s) and date of purchase
is required to obtain Warranty Service. This warranty is for the benefit of the

original purchaser and is non-transferable. Any defects in materials or workmanship,
which are brought to the attention of CookTek by written notification within the
aforesaid warranty period will be repaired or replaced,at CookTek’s discretion,
with new or recertified products or parts.

THIS IS THE SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY. IN
NO EVENT WILL COOKTEK BE LIABLE FOR DAMAGES OF ANY KIND,
WHETHER DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL.
THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS
OR IMPLIED IN LAW OR FACT, INCLUDING BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY, SUITABILITY,QUALITY,OR
FITNESS FOR ANY PA RTICULAR PURPOSE.

This warranty is void if it is determined that upon inspection by an authorized
service agent that the equipment has been modified, misused, misapplied,

6

7

improperly installed, or damaged in transit or by fire,flood or act of God.
Warranty will be considered void if the serial nameplate has been removed or if
the unit has been opened or modified in any way, or service has been attempted
by unauthorized personnel. IMPORTANT! Keep a copy of your sales receipt to
verify date of purchase. A valid proof of purchase,indicating Serial Number(s)
and date of purchase is required to obtain Warranty Service. The prices
charged by CookTek for its products are based upon the limitations in this warranty.
Seller’s obligation under this warranty is limited to the repair of covered defects
without charge by a CookTek factory authorized service agent or one of its
sub-service agencies.

To receive Warranty Service, Please call CookTek at 312-563-9600 to obtain an
RA number. This RA number must be printed on the outside of the return shipping
container, or on the address label when returning units for service. Units received
without an RA number will be refused at our shipping dock and may encounter a
delay in service. Units must be taken or shipped to the required authorized service
agency with transportation charges prepaid for service. CookTek will provide
return freight. In addition to restrictions contained in this warranty, specific limitations
are shown in the Service Policy and Procedure Guide. Please save all packaging
materials for possible use in shipping. CookTek assumes no liabilities whatsoever
for any damages incurred in transit.

This warranty is valid in the continental United States only if purchased through
an authorized Cooktek Representative or Dealer. This warranty is valid outside of
the United States only if purchased through an Authorized Cooktek International
Distributor. Wa rranty Service is provided only through the Authorized Agent from
which the unit was purchased.

For additional information and other details concerning warranty, please contact
our Service Department at:

In the United States:

CookTek
810 W. Washington Boulevard • Chicago, IL 60607
Tel: [phone] • Fax: [phone]

Outside of the United States:

Tel: [phone] • Fax: [phone]

Worldwide Web:

WWW.CookTek.com
Rev. 03/06

8910