Convergent Design Gemini 4:4:4 User Manual

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Gemini 4:4:4 User Manual

TABLE OF CONTENTS

TABLE OF CONTENTSTABLE OF CONTENTS

1.11.1

OVERVIEW ............................................................................................................................................... 3

PACKAGE CONTENTS ...................................................................................................................... 3

FEATURES ............................................................................................................................................ 4

GEMINI 4:4:4 ANATOMY ................................................................................................................. 6

MENU STRUCTURE ............................................................................................................................ 7

GEMINI ............................................................................................................................................... 8

INPUTS ............................................................................................................................................... 8

RECORD ............................................................................................................................................. 9

OUTPUT ............................................................................................................................................. 9

MODE TOGGLE & STATUS ............................................................................................................ 10

PREPARATIONS .................................................................................................................................... 11

POWER ................................................................................................................................................ 11

AC Power Supply ......................................................................................................................... 11

Camera ............................................................................................................................................. 11

REGISTRATION ................................................................................................................................. 12

SETTING DATE & TIME ................................................................................................................... 12

Formatting SSD Cards ............................................................................................................... 13

SSD Status Indicators The LED lights associated with each SSD drive will display

the following status color indicators: ................................................................................... 13

Best User Practices .............................................................................................................................. 14

RECORDING ........................................................................................................................................... 15

Recording Time / Media ................................................................................................................ 15

Recording Instructions ................................................................................................................... 15

DPX Recording .................................................................................................................................. 16

PLAYBACK ............................................................................................................................................. 17

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Gemini 4:4:4 User Manual

TRANSFER .............................................................................................................................................. 18

WAITING ON ANDY’s ADDITIONS TO THIS SECTION BEFORE I MODIFY I have found that the safest way is to connect the eSATA adapter, the transfer station and the SSD

then boot the computer. .................................................................................................................... 18

APPENDIX ............................................................................................................................................... 22

Firmware Updates ........................................................................................................................... 22

Specifications .................................................................................................................................... 24

Gemini Mechanical Drawings ....................................................................................................... 25

Remote Connector Pinout ............................................................................................................ 25

Know Issues – Firmware Version 0.0.251 ................................................................................ 26

Trouble Shooting & Support ........................................................................................................ 26

Limited Warranty ............................................................................................................................. 27

Obtaining an RMA ............................................................................................................................ 28

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THANK YOU FOR CHOSING CONVERGENT DESIGN.

Our philosophy is to ensure that all features that we have enabled in the Gemini 4:4:4 have been thoroughly tested.

Our goal is to provide a very high degree of reliability in both our hardware and firmware.

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OVERVIEW

OVERVIEWOVERVIEW

PACKAGE CONTENTS

PACKAGE CONTENTSPACKAGE CONTENTS

Make sure you have the following items, supplied with your Gemini 4:4:4 upon purchase

Gemini 4:4:4 User Manual

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Hard

Hard Case

Case

HardHard

CaseCase

HDMI

HDMIHDMI

Type C to Type A

Type C to Type AType C to Type A

Gemini 4:4:4

Gemini 4:4:4Gemini 4:4:4

HD----SDI (

SDI (Quantity

SDI (SDI (

Quantity

Quantity Quantity

2)2)

HDHD

Transfer Station

Transfer StationTransfer Station

eSATA

eSATAeSATA

Data

Data Cable

Cable

Data Data

CableCable

Power D

Power D----Tap

Power DPower D 4444----Pin

PinPin

Universal

Universal AC Power

Universal Universal

Supply

SupplySupply

NOTE: Only Convergent Design SSD’s will work in

NOTE: Only Convergent Design SSD’s will work in the Gemini 4:4:4.

NOTE: Only Convergent Design SSD’s will work in NOTE: Only Convergent Design SSD’s will work in

These SSD’s, available in 256 GB and 512 GB must be purchased separately.

These SSD’s, available in 256 GB and 512 GB must be purchased separately.These SSD’s, available in 256 GB and 512 GB must be purchased separately.

Your Gemini 4:4:4 dealer is an ideal

Your Gemini 4:4:4 dealer is an ideal place to purchase these SSD’s.

Your Gemini 4:4:4 dealer is an idealYour Gemini 4:4:4 dealer is an ideal

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Tap

TapTap

AC Power

AC Power AC Power

USB

USB Power Cable

Power Cable

USB USB

Power CablePower Cable

for Transfer Station

for Transfer Stationfor Transfer Station

Stylus &

Stylus & Stylus &

Microfiber Cloth

Microfiber ClothMicrofiber Cloth

place to purchase these SSD’s.

place to purchase these SSD’s.place to purchase these SSD’s.

XLR Power Cable

XLR Power CableXLR Power Cable

4444----Pin

PinPin

Hot Shoe Mount

Hot Shoe MountHot Shoe Mount

the Gemini 4:4:4.

the Gemini 4:4:4.the Gemini 4:4:4.

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FEATURES

FEATURESFEATURES

The Gemini 4:4:4 is a professional, high-definition video recorder that fits in the palm of your hand and is easily mountable on your camera. It is very light weight and small in size.

Gemini 4:4:4 functions as a high-quality monitor, with a wide viewing angle, high brightness with great contrast, and no compromise video playback device.

The footage from the Gemini 4:4:4 can be easily incorporated into virtually any workflow using your favorite codec or as native uncompressed DPX sequences.

With an extra cost option, Gemini 4:4:4 is also capable of recording, combining, and playing back 3D video.

The Gemini 4:4:4 records to specially certified and tested 1.8” solid-state hard drives that can be purchased from Convergent Design through your local dealer.

UNCOMPRESSED 4:4:4 RGB QUALITY

UNCOMPRESSED 4:4:4 RGB QUALITYUNCOMPRESSED 4:4:4 RGB QUALITY

Gemini 4:4:4 User Manual

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The Gemini 4:4:4 records in the highest quality possible; no other recorder exceeds the image quality of the Gemini 4:4:4!

The Gemini 4:4:4 records Full Uncompressed 4:4:4 RGB and also accepts 4:2:2 camera signals. This ensures that 100% of the quality of your video signal will be maintained. There are no signal losses, no artifacts, and no loss of quality whatsoever.

This is especially important when recording Log video, such as Sony S-Log or Log-C. The precise values for each bit are recorded. No bit values are changed in any way, thus preserving the full integrity of your images. Recording full 4:4:4 is the proper way to record S-Log and Log-C. Recording 4:2:2 from a 4:4:4 capable camera is a compromise.

4:2:2 to 4:4:4 UP

4:2:2 to 4:4:4 UP----CONVERSION

4:2:2 to 4:4:4 UP4:2:2 to 4:4:4 UP

The Gemini 4:4:4 records in DPX file format, an industry standard for high end post processing. To conform with widely used software that accepts the DPX file format, the Gemini 4:4:4 automatically up-converts (up-reses) to 4:4:4.

This is accomplished by using a sophisticated routine that uses the weighted average of nearby pixels to ensure that the 4:4:4 is of high quality, even when the source video is 4:2:2.

CONVERSION

CONVERSIONCONVERSION

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Gemini 4:4:4 User Manual

HD TOUCH SCREEN FOR RECORD AND PLAYBACK

HD TOUCH SCREEN FOR RECORD AND PLAYBACKHD TOUCH SCREEN FOR RECORD AND PLAYBACK

The Gemini 4:4:4 is easily controlled using the touch screen. A Stylus is provded to prevent the LCD Monitor from being smudged.

NOTE: Your camera MUST be equipped to output 4:4:4 in order to use the

NOTE: Your camera MUST be equipped to output 4:4:4 in order to use the NOTE: Your camera MUST be equipped to output 4:4:4 in order to use the

uncompressed 4:4:4 functionality of the Gemini.

uncompressed 4:4:4 functionality of the Gemini. A 4:2:2 signal will be up

uncompressed 4:4:4 functionality of the Gemini.uncompressed 4:4:4 functionality of the Gemini.

4:4:4.

DUAL SSD

DUAL SSDDUAL SSD

The Gemini 4:4:4 is unique in that is supports two SSD’s for both recording and playback.

To extend recording time, a recording can automatically span from one SSD to another. This is fully automatic.

4:4:4.4:4:4.

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A 4:2:2 signal will be up----resed to

A 4:2:2 signal will be upA 4:2:2 signal will be up

resed to

resed to resed to

SSSS----LOG and LOG

LOG and LOG----C SUPPORT

LOG and LOGLOG and LOG

Many features are built into the Gemini 4:4:4 for supporting Log footage: A menu option easily allows one to apply a built-in LUT (Lookup Table) to native S-Log footage. The LUT is applied to the LCD and HD-SDI outputs.

LOG RECORDING

LOG RECORDINGLOG RECORDING

The Gemini 4:4:4 is ideally suited for recording Sony S-Log and also supports Log-C.

DUAL LINK SDI

DUAL LINK SDIDUAL LINK SDI

The Gemini supports dual link 1.5Ghz HD-SDI Input for 4:4:4 recording.

HIGH PERFORMANCE SSD’S

HIGH PERFORMANCE SSD’SHIGH PERFORMANCE SSD’S

The Gemini 4:4:4 SSD’s are specially picked for their performance and reliability. These SSD’s are capable of reading at greater than 400Mbps, making transfer of files very quick. You’ll find these Convergent Design SSD’s available through our Resellers at affordable rates.

FAST BOOT TIME

FAST BOOT TIMEFAST BOOT TIME

C SUPPORT

C SUPPORTC SUPPORT

You can expect your Gemini 4:4:4 to power up and be reading for recording in approximately 12 seconds or less after applying power.

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SSD Drive 2

SSD Drive 2SSD Drive 2

SSD Drive 2

GEMINI 4:4:4

GEMINI 4:4:4 ANATOMY

GEMINI 4:4:4 GEMINI 4:4:4

SSD Drive 1

SSD Drive 1SSD Drive 1

HD Touch Screen

HD Touch Screen HD Touch Screen

Monitor

MonitorMonitor

ANATOMY

ANATOMYANATOMY

Gemini 4:4:4 User Manual

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Power

Power SDI A

PowerPower

SDI A

SDI ASDI A

ININ

kfjaslkdjflk sdlkfjaslkdjf lkdjflksdjf lksdjf

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SDI B

SDI BSDI B

ININ

Audio

AudioAudio

ININ

HDMI

HDMIHDMI

OUT

OUTOUT

Audio

AudioAudio

OUT

OUTOUT

SDI A

SDI ASDI A

OUT

OUTOUT

SDI B

SDI BSDI B

OUT

OUTOUT

Remote

RemoteRemote Tally

Tally

TallyTally

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Available

WARNING: DO NOT ENCLOSE THE UNIT IN AN AIRTIGHT CONTAINER Keep the area around the cooling fins (vertical lines on the back of the

Gemini) open for air flow. Gemini 4:4:4 and SSD’s will operate at full

Do not lay the unit flat, Keep the unit vertical for best cooling.

MENU STRUCTURE

MENU STRUCTUREMENU STRUCTURE

The Gemini 4:4:4 menu can be accessed through the buttons along the top of the screen. By tapping on a Main Menu heading, a Sub-Menu 1 navigation will appear. Likewise, by tapping a Sub-Menu 1 heading, a Sub-Item 2, and so on, may appear and subsequently provide you with an Option related to that.

Gemini 4:4:4 User Manual

potential under these conditions.

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Main Menu

Main MenuMain Menu

Sub

Sub----Menu

Menu 1111 Sub

SubSub

MenuMenu

Sub----Menu 2

Menu 2 Sub

SubSub

Menu 2Menu 2

Sub----Menu 3

Menu 3

SubSub

Menu 3Menu 3

Sub-Menu Selection

Options

OptionsOptions

Setting Saved/On

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→

You MUST set the camera

GEMINI

GEMINIGEMINI

Sub

Sub----Menu 1

Menu 1 Sub

SubSub

Menu 1Menu 1

SET

SETSET

Sub----Menu 2

Menu 2 Sub

SubSub

Menu 2Menu 2

LCD

Gemini 4:4:4 User Manual

Sub----Menu 3

Menu 3 Option

SubSub

Menu 3Menu 3

Auto-Hide

Guides

Option Description

OptionOption

On The on screen menu will

disappear after 15 seconds of idling. Touching the screen anywhere will bring the menu back.

Off The on-screen menu always be

displayed unless the hide button is touched

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Description Additional Information

DescriptionDescription

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Additional Information

Additional InformationAdditional Information

ABOUT

ABOUTABOUT

SSD's

SSD'sSSD's

Time

Date

Reset

Keys Unit

→ →

Format

SSD 1

Format

SSD 2

None Removes any current Guides

setting.

→

Set the appropriate time.

Set the appropriate date.

Restore all default settings.

Unit OK Indicates your product was

successfully registered.

→

Displays the firmware version, serial number of your Gemini unit, manufacturing date, and activation date.

Permanently erases everything on SSD 1

Permanently erases everything on SSD 2

Requires nothing further after initial registration.

WARNING:

WARNING:WARNING: DATA WILL NOT BE

DATA WILL NOT BE

DATA WILL NOT BE DATA WILL NOT BE RECOVERABLE!

RECOVERABLE!

RECOVERABLE!RECOVERABLE!

INPUTS

Sub

Sub----Menu 1

Menu 1 Sub

SubSub

Menu 1Menu 1

TIMECODE

TIMECODE Source

TIMECODETIMECODE

Sub----Menu 2

Menu 2

SubSub

Menu 2Menu 2

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Sub

Sub----Menu 3

Menu 3

SubSub

Menu 3Menu 3

→

Option

Option Description

OptionOption

SDI

Timecode is extracted from the SDI signal coming from your camera

Description Additional Information

DescriptionDescription

Additional Information

Additional InformationAdditional Information

to output timecode via SDI OUT. Timecode must conform to SMPTE 12-2 or RP-188.

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Sub

SubSub

Sub

----

Recording is started by touching the

This mode is particularly useful

In this mode, the Gemini will save

See Transfer, page xxx, for

The last three digits will auto

Sub

SubSub

Sub

----

When the Gemini is recording, the

This red bar is not recorded in the

Nothing will be overlaid on the SDI or

This setting only affects the output

RECORD

Dropdown

Dropdown Sub

DropdownDropdown

Sub----Item

SubSub

Item

ItemItem

Menu 3

Menu 3Menu 3

Gemini 4:4:4 User Manual

Option

Option Description

OptionOption

Description Additional Information

DescriptionDescription

Additional Information

Additional InformationAdditional Information

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Rec Button

TRIGGER

TRIGGERTRIGGER

SDI TC

TYPE

TYPE DPX

TYPETYPE

CLIP

CLIP (AAAAAAAA)(000)

CLIPCLIP

→ →

record button on the Gemini screen

Recording will start when incrementing timecode is detected from the SDI input and will stop recording when timecode is not incrementing

recorded video into a .dpx file.

Allows the user to set the name of the recorded files

when wanting to trigger a record session from your camera's record. However, your camera will most likely output incrementing timecode while it is playing back video. This will also trigger a record in the Gemini. Therefore, this setting may need to be turned off while your camera is in playback mode

more info on file types.

increment from one recording to the next. If you are using more than one Gemini unit, it is recommended that at least the first two characters of this name be set different from one Gemini unit to the next

OUTPUT

OUTPUTOUTPUT

Sub

Sub----Menu

Menu Sub

SubSub

Menu Menu

Rec Tally

Rec TallyRec Tally

Mode

ModeMode

Sub----Menu 2

Menu 2

SubSub

Menu 2Menu 2

Off

4:2:2

4:4:4

Menu 3

Menu 3Menu 3

→ →

Option

Option Description

OptionOption

SDI and HDMI output will display a red bar on the bottom of the screen to indicate an active record

HDMI output of the Gemini

SDI output as 4:2:2; works in both Rec and Play Mode.

Incoming video will be output as 4:4:4

Description Additional Information

DescriptionDescription

Additional Information

Additional InformationAdditional Information

Gemini. If you are using a separate recorder to record the output of the Gemini, turn this setting off

video. 4:2:2 Input will always be converted to 4:4:4 for recording.

Use this setting if you want to output 4:4:4 RGB, usually Dual Link HD-SDI. (Not valid with 4:2:2 input.

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Description

DescriptionDescription

Description

Detailed Status Indicators

Detailed Status IndicatorsDetailed Status Indicators

Detailed Status Indicators

Status Line

Status LineStatus Line

Status Line

Voltage/

Voltage/Voltage/

Voltage/

Internal Temp

Internal TempInternal Temp

Internal Temp

Video Input Format

Video Input FormatVideo Input Format

Video Input Format

Record / Play / Stop

Record / Play / Stop Record / Play / Stop

Record / Play / Stop

Timecode

TimecodeTimecode

Timecode

Mode Switch

Mode SwitchMode Switch

Mode Switch

Video Output Format

Video Output FormatVideo Output Format

Video Output Format

Remaining Record Time

Remaining Record TimeRemaining Record Time

Remaining Record Time

Quick Key

Quick KeyQuick Key

Quick Key

Video Input Format

Video Input FormatVideo Input Format

Video Input Format

Record / Play / Stop Button

Record / Play / Stop ButtonRecord / Play / Stop Button

Record / Play / Stop Button

Timecode

TimecodeTimecode

Timecode

Mode Switch

Mode SwitchMode Switch

Mode Switch

Video Output Format

Video Output FormatVideo Output Format

Video Output Format

Quick Key

Quick Key Quick Key

Quick Key

MODE TOGGLE &

MODE TOGGLE & STATUS

MODE TOGGLE &MODE TOGGLE &

Across the bottom of your Gemini monitor you will find the Mode Functions and related Indicators and Buttons.

Status Line

Status LineStatus Line

Voltage /

Voltage / Voltage /

Internal Temp

Internal TempInternal Temp

Gemini 4:4:4 User Manual

STATUS

STATUS STATUS

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Remaining

Remaining Remaining Record Time

Record Time

Record TimeRecord Time

Button

ButtonButton

The status line will indicate when you

have successfully changed or applied a setting.

Click to initiate the appropriate action.

Record Stop Play Pause

Tapping will move the arrow (“>”) to

toggle between Rec and Play Mode.

Remaining record time per card, shown

as SSD1 / SSD2. These numbers are approximate…..

Click the carrot (“^”) to display options,

then click to apply.

Apply LUT

1:1 Pixel For critical focus

NOTE: Viewing LUTs are not applied to recorded material.

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PREPARATIONS

POWER

POWERPOWER

There are multiple ways to power your Gemini 4:4:4;

1. Using the provided AC Power Supply which includes international power plugs

2. Using 4-Pin XLR Power, using the supplied 4-Pin XLR to 4-Pin Hirose Power Cable.

3. Using an Anton Bauer or IDX Battery with a D-Tap connection. A D-Tap to 4Pin Hirose Power Cable is included.

4. Using any 4-Pin Hirose Power cable as provided by Convergent Design for Gemini 4:4:4 or nanoFlash.

5. Using any suitable DC power source, 6 to 19 Volts DC, with a 4-Pin Hirose connector. Pin 1 & 2 Must be Positive DC Voltage Pin 3 & 4 Must be Negative or Ground Power Supply must supply at least 15W.

Gemini 4:4:4 User Manual

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WARNING! Power

WARNING! Power input

AC Power Supply

AC Power SupplyAC Power Supply

Simply connect the 4-pin Hirose to 4-Pin Male XLR cable to the Female 4-Pin XLR connector on the AC Power Supply and plug into a suitable AC power source.

Gently turn to fit and click the Hirose connector into the Power 6-19V connector on the left of the Gemini 4:4:4.

Do not force the power connector into the

Do not force the power connector into the Do not force the power connector into the Remote Tally connector on the right side of the Gemini 4:4:4.

Remote Tally connector on the right side of the Gemini 4:4:4.

Remote Tally connector on the right side of the Gemini 4:4:4.Remote Tally connector on the right side of the Gemini 4:4:4.

Camera

CameraCamera

Using the supplied HD-SDI cables, or other high quality True 75 Ohm HD-SDI cables with True 75 Ohm connectors, connect your camera to SDI A, or to both SDI A and SDI B (for Dual Link).

WARNING! Power WARNING! Power

input

is limited to 6

inputinput

is limited to 6----19 Volt DC.

is limited to 6is limited to 6

19 Volt DC.

19 Volt DC.19 Volt DC.

Use of 50 Ohm

Use of 50 Ohm and/or low quality

Use of 50 Ohm Use of 50 Ohm intermittent.

intermittent.

intermittent.intermittent.

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and/or low quality cables will cause the video signal to be

and/or low qualityand/or low quality

cables will cause the video signal to be

cables will cause the video signal to be cables will cause the video signal to be

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REGISTRATION

REGISTRATIONREGISTRATION

If you haven’t already, you will need to register your Gemini 4:4:4 at

www.Gemini444.com to activate your unit.

Your information is private and used internally to send you firmware updates via email. We highly encourage you to enter the optional information that we request. This extra information is designed to help us provide product improvements as well as better products for you.

When you power up the Gemini for the first time, it will automatically provide you with a serial number that you will need for your on-line registration, via the website.

(1) Tap the OK button when you are ready to proceed.

(2) Enter Unit Activation Key using the + and – buttons; Press OK.

(3) Activation is complete if you have received the ‘Unit Activation Successful’ in the Status Line.

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SETTING DATE & TIME

SETTING DATE & TIMESETTING DATE & TIME

The Gemini|Set|Time and Gemini|Set|Date menu items are used to set the internal clock of the Gemini 4:4:4, which keeps time even when there is no external power connected to the unit.

HANDLING SSD CARDS

HANDLING SSD CARDSHANDLING SSD CARDS

Avoid touching the connector end of the SSD’s.

Avoid shocking the connector end of the SSD’s via static electricity.

When inserting into the Gemini 4:4:4, make sure the label is facing the front of the unit (see the proper placement in the image below).

Please be gentle when inserting the card. Clasping the door over the card and gently pushing in the drawer will adequately connect the drive.

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Drive needs to be formatted within the Gemini.

Drive is completely full and

can be played back or formatted for a new record.

Drive is ready to record.

SSD card is initializing.

Drive is currently playing back.

Drive is currently recording.

NEVER

REMOVE

SSD

DURING RECORD OR PLAYBACK!

FORMAT!

FORMAT!FORMAT!

FORMAT!

e SSD’s, otherwise the

e SSD’s, otherwise the e SSD’s, otherwise the

e SSD’s, otherwise the

SYS Status Indicators

SYS Status IndicatorsSYS Status Indicators

SYS Status Indicators

SSD Status

SSD Status SSD Status

SSD Status

Indicators

IndicatorsIndicators

Indicators

Formatting SSD Cards

ALL EXISTING

ALL EXISTING DATA WILL BE LOST

ALL EXISTING ALL EXISTING

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WARNING: BEFORE USING THE SSD’S IT IS IMPERATIVE

WARNING: BEFORE USING THE SSD’S IT IS IMPERATIVE WARNING: BEFORE USING THE SSD’S IT IS IMPERATIVE

TO FORMAT THE SSD’S IN THE GEMINI 4:4:4

TO FORMAT THE SSD’S IN THE GEMINI 4:4:4TO FORMAT THE SSD’S IN THE GEMINI 4:4:4

DATA WILL BE LOST DURING THE

DATA WILL BE LOST DATA WILL BE LOST

DURING THE

DURING THEDURING THE

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Formatting is a destructive process

Formatting is a destructive process. Any data on your SSD’s that has not

Formatting is a destructive processFormatting is a destructive process already been transferred to another medium will be lost forever. Once this process is started, there is no way to recover the data. “Un-format Utilities” will not be able to recover the data.

Go to GEMINI > SSD’s > FORMAT SSD1 SSD2

SSD2 from the Menu to format the SSD’s.

SSD2SSD2

SSD Status Indicators

SSD Status IndicatorsSSD Status Indicators

The LED lights associated with each SSD drive will display the following status color indicators:

GEMINI > SSD’s > FORMAT SSD1 or GEMINI > SSD’s > FORMAT

GEMINI > SSD’s > FORMAT SSD1GEMINI > SSD’s > FORMAT SSD1

This process will take approximately 30 seconds for a 256GB

After the SSD’s have been used to record any video, the video must be

After the SSD’s have been used to record any video, the video must be After the SSD’s have been used to record any video, the video must be

transferred to another device, before reformatting th

transferred to another device, before reformatting thtransferred to another device, before reformatting th

GEMINI > SSD’s > FORMAT

GEMINI > SSD’s > FORMAT GEMINI > SSD’s > FORMAT

and 60 seconds for 512GB cards.

video will be lost forever.

video will be lost forever.video will be lost forever.

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Ready for Record.

Recording.

Play Mode.

SYS

SYS Status Indicators

Status Indicators

SYSSYS

Status IndicatorsStatus Indicators

The LED lights located in between each SSD drive, in the middle of the unit, will display the following status color indicators:

Best User Practices

Best User PracticesBest User Practices

•

Before each shoot always make a test recording, and verify that it was recorded successfully.

•

Always format your SSD’s in the Gemini 4:4:4 before recording. Of course it is important to not reformat a SSD unless the footage has been successfully copied to another medium.

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Orange

SSD drive is initializing. If it does not change after 30 seconds,

power cycle

the unit.

Yellow

Go to GEMINI > SSD’S > FORMAT SSD (1

or 2).

White

Card is full; remove the card and transfer the data.

RECORDING

RECORDINGRECORDING

Recording

Recording Time / Media

RecordingRecording

Time / Media

Time / MediaTime / Media

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Media

256GB SSD (x1) 21 20

256GB SSD (x2) 42 40

512GB SSD (x2) 84 80

Recording Instructions

Recording InstructionsRecording Instructions

Are you ready to capture the ultimate quality? The following will walk you through a successful recording.

(1) Assure you have an appropriate power supply. (2) Make sure any and all necessary settings have been programmed and

saved.

(3) Insert at least one Convergent Design SSD card into either Slot 1 or Slot 2,

or insert one in each slot. For more information on ‘Handling SSD Cards’, visit page 12. The LED SSD Drive Indicator light should be green. If so, proceed to step 4.

TROUBLESHOOTING. If the SSD Indicator(s) are NOT green, try the following:

1080p24 4:4:4 1080p25 4:4:4

(4) If the “>” is next to ‘REC’ on the Mode Toggle, you are ready to record. If

not, tap the Mode once to toggle to ‘REC’ mode.

(5) Make sure the SYS Status Indicator is green.

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(6) Tap the Record Button to begin your Clip.

(7) Your clip is now recording. Please note:

a. The SYS Status Indicator is red. b. One of the SSD Status Indicators is Red. If you have two cards in,

the other light should be green.

c. The Status Bar will turn red and your time code should be

incrementing.

(8) To stop recording, click the blue Stop Button. The Status Line will indicate

that the “Record is Complete”.

(9) Record again, or, to watch your clip(s), you are ready for Playback Mode.

1.11.1

DPX Recording

DPX RecordingDPX Recording

In DPX mode, Gemini Records video into DPX (.dpx) files. DPX is a file format that is specifically designed for uncompressed video. Each DPX file actually only stores one single frame of video. Therefore, each record will have a single folder that contains all of the DPX files. For NLE workflow options, see TRANSFER, page 18.

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PLAYBACK

PLAYBACKPLAYBACK

Now that you have successfully recorded to your Gemini 4:4:4, it’s time to harness its playback capabilities on its high-definition 800 x 480 monitor.

Gemini 4:4:4 User Manual

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(1) If the “>>>>”””” is next to ‘PLAY

If not, tap the Mode once to toggle to PLAY indicate that you are now in Play/Review Mode.

WARNING: DO NOT REMOVE EITHER SSD CARD DURING PLAYBACK.

(2) Tap the blue Play Button

The most recent clip taken will immediately begin playing.

(3) When Play (4) When you have completed your review, tap the Mode again to toggle back

to REC Mode

REC Mode....

REC ModeREC Mode

THIS MAY RESULT IN DATA THAT IS UNRECOVERABLE.

Play Button.

Play ButtonPlay Button

Play has been initiated, the button will change to a Pause Button

PlayPlay

PLAY’ on the Mode Toggle, you are ready to play back.

PLAYPLAY

PLAY MMMMode

PLAYPLAY

ode. The Status Line will

odeode

Pause Button.

Pause ButtonPause Button

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Page 18

TRANSFER

TRANSFERTRANSFER

Data from your SSD is copied over eSATA; USB is used for ONLY

Transfer Station. Data cannot be copied via USB.

If your computer is not equipped with an eSATA port then you will need to purchase an Adaptor, or expansion card. Additional options include USB 3.0 to eSATA Adaptor, or PCI eSATA Adaptor.

Best User Practices

The best way to transfer is to connect the eSATA adapter, the Transfer Station and the SSD, then computer.

Use 6 Gb eSATA adapters for maximum performance.

Gemini 4:4:4 User Manual

ONLY powering the

ONLYONLY

then boot the

thenthen

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Performance

File Support

Do not force cables or the SSD into Transfer Station.

(See image for proper connectivity)

The Gemini 4:4:4 SSD's can Perform up to 400MBps. Keep in mind you will be limited by the slowest median in the transfer process. For example: eSATA 3Gbps cards have a max performance of ~270MBps, and eSATA 1.5Gbps have a max performance of ~130MBps.

Typical Hard Drives (Non-Raid) generally perform anywhere in the range of 80130MBps. For maximum performance, make sure you are using eSATA 6 Gbps to a Raid configuration.

The Gemini 4:4:4 recorder accepts inputs from both HD-SDI 4:2:2 and 4:4:4 cameras. 4:4:4 Cameras currently must have HD-SDI Dual Link. HD-SDI 3G will be supported in a future firmware release.

All Files Recorded by the Gemini 4:4:4 are recorded as 4:4:4 10 Bit RGB

DPX Files; as this is the industry standard.

All DPX files are recorded so that each frame of video is a single file, with all frames from a single recording being contained within a single file folder.

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Thus, each time you start and stop a recording it will create a new file folder, which takes the name of the Clip, as setup via a menu item in the Gemini 4:4:4: All clips reside in a }CLIPS{ folder on the Solid State Drive (SSD).

1.11.1

}CLIPS{

DPX Frames May contain up to 60,000 Frames per Clip (Based on 512GB Drive)

Viewing Gemini Clips

CLIP001001 (Assuming that the RECORD|CLIP is set to (CLIP001) (001))

CLIP0001001.0000001.DPX

CLIP0001001.0000002.DPX

Etc.

CLIP0001002 (Assuming that the RECORD|CLIP is set to (CLIP001) (002))

CLIP0001002.0000001.DPX

CLIP0001002.0000002.DPX

Etc.

DPX Files are supported with the following Software:

DJV VIEWER (PC)

http://djv.sourceforge.net/ Click on Downloads and select one suitable for your system

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Gemini 4:4:4 User Manual

http://djv.sourceforge.net/install.html

DJV VIEWER (Mac)

http://djv.sourceforge.net/ Click on Downloads and select one suitable for your system

http://djv.sourceforge.net/install.html

Many Capture Card Software programs will playback Gemini 4:4:4 DPX Files natively.

BLACKMAGIC MEDIA EXPRESS

AJA DPX Translator (AJA KONA QTToDPXTranslator and AJA KONA DPXToQTTranslator)

http://www.aja.com/products/software/

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Color Grading / Finishing Support

ADOBE AFTEREFFECTS CS4, 5 and 5.5

http://www.adobe.com/products/catalog.html

AUTODESK SMOKE

http://usa.autodesk.com/adsk/servlet/pc/index?id=5561833&siteID=123112

CINEFORM REMASTER

http://www.cineform.com/products.php

FINAL CUT PRO COLOR 1.5.3

Editing Support

Adobe Premier CS4, 5, and 5.5

http://www.adobe.com/products/catalog.html

BlackMagic DaVinci Resolve

http://blackmagic-design.com/products/davinciresolve

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Apple Final Cut Pro 6/7 With Glue tools

http://www.gluetools.com/

Apple Compressor 3.5 and Compressor 4

Apple Final Cut X

Not supported at this time, however the next version from Apple is expected to support DPX

Avid 5.5.3 Mac (With Glue Tools) – this info subject to change

Avid 5.5.3 PC (With MetaFuse or Cineform NEO) – this info subject to change

1.11.1

Avid 6 when released

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APPENDIX

APPENDIXAPPENDIX

Firmware Updates

Firmware UpdatesFirmware Updates

We strongly recommend you always keep your Gemini 4:4:4

UUsing a formatted SSD card, insert the SSD card in the transfer station and connect the transfer station to computer with internet connection. Download the latest firmware to your SSD card. Shutdown your computer gracefully, to ensure that the firmware has been completely transferred to the SSD. Or use the “Safely Remove Hardware” option.

FILE DOWNLOAD

FILE DOWNLOAD INSTRUCTIONS

FILE DOWNLOAD FILE DOWNLOAD

The file provided, }GEM_UPDATE{.zip

We strongly recommend you always keep your Gemini 4:4:4 We strongly recommend you always keep your Gemini 4:4:4

We frequently add new features

We frequently add new features and bug fixes at

We frequently add new features We frequently add new features

INSTRUCTIONS

INSTRUCTIONSINSTRUCTIONS

}GEM_UPDATE{.zip, has to be unzipped.

}GEM_UPDATE{.zip}GEM_UPDATE{.zip

Gemini 4:4:4 User Manual

updated with the latest firmware.

updated with the latest firmware. updated with the latest firmware.

and bug fixes at no cost.

and bug fixes at and bug fixes at

no cost.

no cost.no cost.

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FOR WINDOWS

FOR WINDOWSFOR WINDOWS

-Double click on the }GEM_UPDATE{.zip

-Click on Extract All Files

-Click on Extract (it will be unzipped to a }GEM_UPDATE{ folder)

-There will be a }GEM_UPDATE{ }GEMINI{.UPD

}GEMINI{.UPD file in the lowest nested }GEM_UPDATE{ Folder;

}GEMINI{.UPD}GEMINI{.UPD It will look like this:

}GEM_UPDATE{ (Folder)

}Gem_UPDATE{ (Folder with the same name in the above Folder)

}GEMINI{.UPD (The actual firmware update file)

-When copying the unzipped file, you will need to copy the folder that is the lowest nested folder, not the outer one.

}GEM_UPDATE{ (Do not copy this folder to the SSD)

}Gem_UPDATE{ (Copy this folder to the SSD)

}GEMINI{.UPD

NOTE: THE FOLDER NAMES AND FILE NAMES MUST BE

NOTE: THE FOLDER NAMES AND FILE NAMES MUST BE NOTE: THE FOLDER NAMES AND FILE NAMES MUST BE

}GEM_UPDATE{.zip file

}GEM_UPDATE{.zip}GEM_UPDATE{.zip

}GEM_UPDATE{ Folder inside as well as a

}GEM_UPDATE{ }GEM_UPDATE{

EXACTLY AS LISTED ABOVE

EXACTLY AS LISTED ABOVEEXACTLY AS LISTED ABOVE

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FOR

FOR MAC

MAC

FOR FOR

MACMAC

-Double click on the }GEM_UPDATE{.zip

KNOW ISSUES WITH WINDOWS 7: SSD Drives attached to eSATA Adapters

After the file is copied to the SSD, Windows 7 leaves the data in a cache without writing the data to the SSD. PLEASE CLEAR THE CACHE BEFORE UPDATING WITH WINDOWS 7. This is performed by “Safely Removing the Hardware”, or shutting down your computer gracefully.

TROUBLE SHOOTING: Firmware Update NOT Initializing

C o

If you insert the SSD into the Gemini 4:4:4 and it does not start the firmware update process,

the Folder Name is not correct, or the file is not in the correct location, as outlined above.

or Drag }GEM_UPDATE{ folder to SSD.

(1) When complete, remove the SSD card from the transfer station, and place

into either drive on the Gemini. (2) You will get a screen confirming you would like to update; Press OK. (3) When complete, you can reformat the card. (4) Power down the unit for 3 seconds, then repower.

Firmware update is complete!

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Four BNCs, (2 Input, 2 output,

with individual power

down options), One HDMI (Type C)

Spans across drives (for longer record times) or (Record simultaneously to both drives

–

Touch Sensitive menu system with user

defined presets and customizable level of

on-screen

3D 3D

----

Dual Stream

Dual Stream Dual Stream

Dual Stream

Paid option for Full Stereo (dual stream) record and playback in a single Gemini unit;

Individual output of each stream or Combine: Side by Side, Line by Line, Anaglyph, 50/50

Gemini 4:4:4

Recorder, eSATA Transfer Station, HD

SDI cables, HDMI cable, Hotshoe with

1080p29.97/30 and 1080p50/59.94/60 data must be striped across both drives, so

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Gemini 4:4:4 User Manual

1.11.1

Specifications

SpecificationsSpecifications

Specification

Feature

FeatureFeature

Video Standards

Video Standards HD-SDI, SMPTE 292M; HD-SDI Dual-Link, SMPTE 372M; (HD-SDI 3G, SMPTE 424M - Planned)

Video StandardsVideo Standards Video Formats

Video Formats 1080p23.98/24//25

Video FormatsVideo Formats

Video I/O

Video I/OVideo I/O

Record Features

Record Features Uncompressed RGB 10-Bit 4:4:4 Recording into DPX file format

Record FeaturesRecord Features

Playback

Playback Control

Playback Playback SSSS----Log, Log

Log, Log----C Support

Log, LogLog, Log

Media

Media Two Slots for 1.8" Solid State Drives (SSD), 256GB / 512GB sizes;

MediaMedia SSD Performance: 250 MBytes/Sec Write, 415 MBytes/Sec Read, 6 Gbps SATA Interface

Transfer Station

Transfer Station 1.8" SSD to 6 Gbps eSATA transfer station (included)

Transfer StationTransfer Station

Built

Built----In LCD Monitor

BuiltBuilt

(1:1 Pixel Mode, Apply LUT Mode) Software Compatibility

Software Compatibility Support for Avid, Final Cut Pro, Premiere, Smoke, Flame, DaVinci

Software CompatibilitySoftware Compatibility

Menu System

Menu SystemMenu System

Timecode

Timecode HD-SDI Embedded (SMPTE RP-188) or LTC via optional cable

TimecodeTimecode

Control Play and Pause

ControlControl

C Support Support for S-Log, Log-C

C SupportC Support

In LCD Monitor

In LCD MonitorIn LCD Monitor

Output

Planned)

Note: Only SSD Media supplied by Convergent Design can be used in the Gemini

5" high brightness LCD, 800 cd/m, 800 x (RGB) x 480 Pixels, 24-Bit, 900:1 True Contrast, Wide 170 Viewing Angle, Color Calibrated at Factory

data

SpecificationSpecification

(Option)

(Option)(Option) Left and Right Video Streams recorded as individual files, in full uncompressed

Vertical Flip, Horizontal Flop, for either/both streams

ARRIRAW (Option)

ARRIRAW (Option) Planned support for ARRIRAW recording and playback with Confidence Monitoring

ARRIRAW (Option)ARRIRAW (Option) Remote Control (Option)

Remote Control (Option) Wired Remote Control with Tally Light and LTC I/O

Remote Control (Option)Remote Control (Option) Power Requirements

Power Requirements 5 to 19 Volts DC, 8 to 16 watts (active) / 4.0 watt (power-save mode); 7-second boot-up time

Power RequirementsPower Requirements Size, Weight

Size, Weight 138 x 120 x 37 mm (5.4 x 4.7 x 1.45"); 680g (1.5 lb); Milled Aluminum Case

Size, WeightSize, Weight Environmental

Environmental +40 to -10 C Ambient Temp (Operating) / +70 to -20 C (Storage)

EnvironmentalEnvironmental

Gemini Production Kit

Gemini Production KitGemini Production Kit

Optional Accessories

Optional AccessoriesOptional Accessories

Notes

NotesNotes

Specifications subject to change without notice.

Cameras must be Gen-locked to operate properly with the Gemini

Composite and Luma Differencing

1/4"x20 Ball Mount, Universal AC Power Supply, 4-Pin XLR Power Cable, D-Tap Power Cable, Stylus, Custom Fitted Hard Plastic Case

256GB / 512GB SSD Media, DC to DC Converter (Input: 20 to 32V, Output: 12V), Sun Shade, Remote Control, extra Transfer Station(s)

simultaneous recording / 3D is not supported for these formats. (Data from two SSDs can be readily combined for editing). Also 1080p50/59.94/60 only supported in 4:2:2 sampling.

Record Times - See Page 15

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Gemini 4:4:4 User Manual

POWER PINOUT

REMOTE PINOUT

(1) Power: +6.5 ~ +

(1) 232

- RX

(2) Power: +6.5 ~ +

19V

(2) Remote

(3) Ground

(3) LTC

I/O

(4) Ground

(4) GPI

(5) GND

(6) 232

- TX

Gemini Mechanical Drawings

Gemini Mechanical DrawingsGemini Mechanical Drawings

Useful for your mounting needs and designs, please find below mechanical drawings of the Gemini 4:4:4.

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Remote Connector Pinout

Remote Connector PinoutRemote Connector Pinout

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Gemini 4:4:4 User Manual

Know Issues

Know Issues –––– Firmware Version 0.0.251

Know Issues Know Issues

Trouble Shooting & Support

Trouble Shooting & SupportTrouble Shooting & Support

Please read the User Manual before contacting support. We highly recommend that you follow these steps:

Firmware Version 0.0.251

Firmware Version 0.0.251Firmware Version 0.0.251

• 3G SDI not supported at this time

• ARRIRAW not supported at this time

• 720p60/50 not supported at this time

• Playback Clip Selection not supported at this time

(1) UPDATE YOUR GEMINI

UPDATE YOUR GEMINI: Visit the Gemini 4:4:4 Firmware Updates page on

UPDATE YOUR GEMINIUPDATE YOUR GEMINI

the website and confirm that you are running the latest version. Please refer

to ‘Firmware Updates’ on page 22 for more about checking the system for

current version and updating.

http://www.convergent-design.com/ProductUpdates/Gemini444.aspx

(2) VISIT OUR FORUM

VISIT OUR FORUM: We have a very active forum and you may find the

VISIT OUR FORUMVISIT OUR FORUM

answer you are looking for, as well as support from the Convergent Design

community.

http://www.dvinfo.net/forum/convergent-design-nanoflash/

(3) REFER TO

REFER TO DOCUMENTATION

REFER TO REFER TO

as our Gemini 4:4:4 FAQs which document basic usage and help answer

common questions.

(4) CONTACT US:

we are always happy to help you 24/7!

Support E-Mail: c ds up po r t @ co nv er ge nt - d e si gn .c o m

Sales E-Mail: c ds al es @co nv er ge nt -d e si g n .c om

Main Telephone: ++(720) 221-3861

Sales and After Hours Support Telephone: ++ (719) 930-1376, ++803-278-

0941

Web Site: http://www.convergent-design.com & www.Gemini444.com

DOCUMENTATION: Please read all of this User Manual, as well

DOCUMENTATIONDOCUMENTATION

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We appreciate your questions, comments,

We appreciate your questions, comments, We appreciate your questions, comments,

feedback! We ARE listening! To reach out to us,

feedback! We ARE listening! To reach out to us, feedback! We ARE listening! To reach out to us,

look for this link on our website, or visit

look for this link on our website, or visit look for this link on our website, or visit

http://www.convergent

http://www.convergent----

http://www.convergenthttp://www.convergent

design.com/ProductU

design.com/ProductUpdates/WereListening.aspx

design.com/ProductUdesign.com/ProductU

pdates/WereListening.aspx

pdates/WereListening.aspxpdates/WereListening.aspx

Page 27

Limited Warranty

Limited Warranty Limited Warranty

Convergent Design warrants Gemini 4:4:4, and all included accessories, against defects in material and workmanship for a period of 2 years (for registered units), 1 year (for non-registered units), and 3 months (for units used as rentals) from the original date of purchase.

Convergent Design disclaims all other warranties.

Convergent Design will not be liable for damages of any kind, including, but not limited to, compensation or reimbursement on account of failure of the unit, or any of its accessories, or its recording media, external storage systems, or any other media or storage systems to record or playback content of any type. Also Convergent Design will not be liable for a failure of the unit to properly record or play back for any reason. Convergent Design’s total liability, in all cases, is limited to the actual purchase price.

If you discover a defect, please refer to our Return Merchandise Policy below.

During the warranty period, Convergent Design, at its option, will repair or replace product or product components, which in its opinion prove defective, provided the unit is returned, freight charges prepaid, to Convergent Design. Parts and components used in the repair process may be recycled or repaired, at Convergent Design’s sole discretion. This warranty service will be performed at no charge to the registered owner, provided the product is shipped prepaid to Convergent Design.

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Convergent Design reserves the right to determine whether a needed repair is subject to the warranty as per its provisions stated herein. Transit damage caused by inadequate packing violates the warranty. The warranty will be void if, in the opinion of Convergent Design, the product has been damaged through accident, misuse, misapplication, or as a result of service or modification not authorized in writing by Convergent Design.

Opening the unit and breaking the warranty seals, voids the warranty, unless specifically authorized in advance by Convergent Design

WARNING:

WARNING: THE FOLLOWING

WARNING: WARNING:

ARE ITEMS FOR WHICH CONVERGENT DESIGN DOES NOT ACCEPT ANY RESPONSIBILITY

ARE ITEMS FOR WHICH CONVERGENT DESIGN DOES NOT ACCEPT ANY RESPONSIBILITY::::

ARE ITEMS FOR WHICH CONVERGENT DESIGN DOES NOT ACCEPT ANY RESPONSIBILITYARE ITEMS FOR WHICH CONVERGENT DESIGN DOES NOT ACCEPT ANY RESPONSIBILITY

• Damage due to the use of an AC power supply, other than the one

• Damage due to overheating conditions. The unit will attempt to shut

THE FOLLOWING ARE NOT COVERED UNDER WARRANTY

THE FOLLOWING THE FOLLOWING

Damage due to the use of an AC power supply, other than the one

Damage due to the use of an AC power supply, other than the one Damage due to the use of an AC power supply, other than the one supplied, or use of any inappropriate

supplied, or use of any inappropriate power source.

supplied, or use of any inappropriatesupplied, or use of any inappropriate

Damage due to overheating conditions. The unit will attempt to shut

Damage due to overheating conditions. The unit will attempt to shut Damage due to overheating conditions. The unit will attempt to shut down, if powered on, in the event of overheating, before damage can

down, if powered on, in the event of overheating, before damage can

down, if powered on, in the event of overheating, before damage can down, if powered on, in the event of overheating, before damage can

ARE NOT COVERED UNDER WARRANTY,

ARE NOT COVERED UNDER WARRANTYARE NOT COVERED UNDER WARRANTY

power source.

power source.power source.

, AND

AND

, ,

AND AND

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occur.

occur.occur.

• Damage due to exposure to water, or other liquids, or excessive dust or

Damage due to exposure to water, or other liquids, or excessive dust or

Damage due to exposure to water, or other liquids, or excessive dust or Damage due to exposure to water, or other liquids, or excessive dust or sand.

sand.

sand.sand.

• Damage caused by

Damage caused by dropping or other

Damage caused by Damage caused by

• Damage caused by any overvoltage conditions or reverse voltage

Damage caused by any overvoltage conditions or reverse voltage

Damage caused by any overvoltage conditions or reverse voltage Damage caused by any overvoltage conditions or reverse voltage conditions.

conditions.

conditions.conditions.

• Any physical damage to the LCD and/or Touch Screen including

Any physical damage to the LCD and/or Touch Screen including

Any physical damage to the LCD and/or Touch Screen including Any physical damage to the LCD and/or Touch Screen including scratches.

scratches.

scratches.scratches.

• Damage to any connector by using excessive force or rough handling.

Damage to any connector by using excessive force or rough handling.

Damage to any connector by using excessive force or rough handling.Damage to any connector by using excessive force or rough handling.

•

Any

Any loss or corruption of video or audio data recorded on the unit, or

loss or corruption of video or audio data recorded on the unit, or

AnyAny

loss or corruption of video or audio data recorded on the unit, or loss or corruption of video or audio data recorded on the unit, or

any loss or corruption of data which is in any way associated with the

any loss or corruption of data which is in any way associated with the any loss or corruption of data which is in any way associated with the Gemini 4:4:4.

Gemini 4:4:4.

Gemini 4:4:4.Gemini 4:4:4.

Obtaining an RMA

Obtaining an RMAObtaining an RMA

It is our policy that all material and repair returns, whether in warranty or not, are only accepted if an RMA (Return Merchandise Authorization) Number has been issued for the products being returned.

Gemini 4:4:4 User Manual

dropping or other rough

dropping or otherdropping or other

rough handling.

roughrough

handling.

handling.handling.

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1.11.1

E-mail Convergent Design at cdsupport@convergent-design.com to obtain an RMA number for a faulty unit, or call ++720-221-3861 (7:30 am to 5 pm Colorado, USA time).

Items must be returned within 15 days of receiving your RMA number.

Returned product must be securely packaged and must have the RMA number clearly marked on the outside of the package.

RMA numbers and return address may be obtained from Technical Support.

Convergent Design RMA # _______________

4465 Northpark Drive, #400

Colorado Springs, CO 80907

EMAIL: cdsupport@convergent-design.com

WEBSITE: www.convergent-design.com or www.gemini444.com

Phone ++(720) 221-3861 (Preferred, Denver Time) or

++(866) 654-0080 or ++(803) 278-0941 (For After Hours Support 24/7) ++(719) 930-1376 (For After Hours Support 24/7)

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Transit damage caused by inadequate packaging also invalidates the warranty agreement.

Please ship the unit in its original packaging, if possible.

Within the United States, the unit may be shipped directly to Convergent Design once an RMA is obtained.

Outside the United States, please coordinate with your dealer, which will then coordinate with our distributor for your part of the world. Our goal is to ensure that the units are shipped properly and that the units will clear customs without incurring extra charges. In some cases your local dealer or distributor may be able to provide you with a loaner unit.

All products must be shipped prepaid to Convergent Design, or preferably through the dealer from which the unit was purchased (if outside the US). If you purchased the unit from a dealer outside of your normal trading zone, then you may be charged for return shipping to your location.

1.11.1

For insurance reasons, Convergent Design cannot accept any product that is returned via U.S. Postal Service. Returns will be accepted from Federal Express, UPS, DHL, or other comparable freight carrier.

Products repaired out-of-warranty are shipped at customer’s expense

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