1
Basic Alarm BD-5000
Model BD-5000
Thank you for purchasing the Basic Alarm BD-5000. If you should ever have
any questi ons or concern s about this produ ct, feel free t o con tact us. Our ph one
number, web si tes and email addresses are listed at the back of this instruction
manual.
GENERAL DESCRIPTION
The Basic Alarm BD-5000 is designed to alert you by telephone if the alarm
contacts are opened or closed. The BD-5000 has a two conductor wire that can
be connected to any device t h at has a dry contact that will either close or open.
The BD-5000 can call one phone number if the contact is either closed or
opened.
FEATURES
• Automatically dials to one telephone number wh en the alarm cont act is
either closed or opened by an external alarm device. The BD-5000 can call
any telephone number in cluding a cell phone, calling card number, or
international numb er.
• Plays a pre-recorded voi ce alarm messa g e in English. Th e messa g e is:
”This is your remote monitoring system. There is an alarm
condition at your remote monitored location. Please check
conditions at your monitored location.”
The BD-5000 will repeat the message for a full minute, allowing it to be
record ed on an answering machine or voice ma il if desired .
• The BD-5000 continues to call your programmed telephone number until
the alarm call out is canceled by calling back to the BD-5000 from any
phone in the world.
• Enter an d ch ange the “call-to” telephone number ea sily. Special mem ory
keeps the phone number stored forever even if the ba ttery goes dead or i s
removed.
• Call-to telephone number can be up to 40 digits long including the “*” key
if required.
• Dialin g indicator light
• Operates on Touch Tone™ t el ephone lines on ly.
• FCC Approved
Control Products offers a full line of alarm devices for temperature, humidity,
moisture/water detection and motion detection to connect to the BD-5000.
Contact Customer Service at 800-880-6000 for information on any of these
products.
2
TABLE OF CONTENTS:
General Description & Features.....................................................................1
Installation & Programming..........................................................................2
Programming and Changing the “Call-To” phone number....................... 4
Extending the phone wire and contact wire............................................. 6
Testing your BD-5000...................................................................................6
Operation
During an alarm.....................................................................................6
Canceling the Alarm Call-Out ................................................................7
Resetting your BD-5000.........................................................................7
Use with Answering Machines and Voice Mail.......................................7
Troubleshooting............................................................................................ 9
Commonly Asked Questions.........................................................................9
Specifications ............................................................................................. 10
FCC Statement............................................................................................10
Contacting Information and Technical Support............................................11
Warranty and Return Information................................................................11
INSTALLATION & PROGRAMMING
IMPORTANT
• Read the warranty information on page 14 and the FCC statement on page
13 before using this product.
• The perfor mance of local and long distance telephone lines vary from
location to location and may affect operation of the BD-5000. Therefore, it
is important that the BD-5000 be fully tested after installation to confirm
telephone compatibility. Please see the Testing your BD-5000 on page 6
for further instructions.
• Caution - To ensure proper operation, this equipment must be installed
according to the encl osed installa tion instru ct ions. To veri f y th at the
equipm en t is operatin g properly and can successfully report an alarm, this
equipment must be tested immediately after installation, and periodically
thereafter, accord ing to the enclosed test instructions.
• Caution – This equipment cannot report an alarm when other equipment
(telephone, answer ing system, computer modem , etc.) conn ected to the
same ph one line is in use.
• Important – Do not progr am emergency ph one numbers for th e p olice, fire
or other emergenc y personnel or d e pa rtmen ts unless you have specific
approval from such agencies. The BD-5000 does not identify the location
that is ca lling and ther efore cannot provi d e an audible notificat ion of what
address th is phone call or iginated fr om.
A. What You Will Need:
1. One 9-vol t alkaline or lithium batt ery (not incl u ded).
2. Phillips screwdriver (not included)
3
3. A single line telephone jack. This does not need to be a dedicated
phone jack; a phone can share the jack with the BD-5000 through the
use of a telephone line splitter (not included). These are available at
most hardware, electronics or discount stores. You must have TouchTone® telephone service for the BD-5000 to properly operate. The
BD-5000 will not work on pulse or rotary dialing telephone systems.
B. Installation:
1. Remove the four screws fr om the back cover .
2. Clip th e battery terminals to your 9V ba ttery and place in batter y
compartment.
3. With the cover still removed, locate the four little “dip” switches on the
circuit board.
What the swi tches do:
Switch # What it does OFF Position ON
Position
Default
Position
1 FACTORY USE ONLY – Do not
change
NA NA OFF
2 Pick Up Ring Count. When you
call your monitore d location,
should the BD-5000 pick up after
5 rings or 10 rings?
10 rings 5 rings ON for 5 rings
3 Call out frequency du ring an
alarm. How often should the BD5000 call the pre-programmed
telephone number?
Every 15
minutes
Every 2
hours
ON for every 2
hours
4 Normally Open or Normally
Closed Alarm Input Position.
Normally
Closed
Position
Normally
Open
Position
ON for the
Normally
Open Position
Switch Explanation:
Switch #1: Factory set to OFF . Do not change th e setting of this
switch.
Switch #2: Pick Up Ring Count: This is the number of rings at which
your BD-5000 will answer so you can cancel the alarm call out. The
default setting is to answer after five rings. If you have an answering
4
machine or voice mail, you want to be sure the answering machine or
voice mail answers on less r ings than wha t you h ave this set for . For
more information on this feature, see the section titled Answering
Machines/Voice Mail at Monito red Location under the
OPERATION section.
Switch #3: Call out Frequency: Your BD-5000 can call your
programm ed telephone number every 15 minutes or every 2 hours.
This is default set at every 2 hours.
Switch #4: The BD-5000 has the capability of dialing out if the
attach ed alarm device eit her closes an alarm contact or op ens an alarm
contact. The default s etting is Norma lly Open, meaning that any
attached alarm contact must CLOSE in order to trigger the BD-5000 to
call your programmed call-to phone number.
4. Replace the back cover . Be careful to en s ure the cover goes on the
correct way as the telephone jack on the BD-5000 and the battery may
not sit correctly if rep laced incorrectly.
5. Plug one end of the supplied telephone cord into the BD-5000. Plug
the oth er en d of the telephone cord into th e wa ll jack of your single line
telephone. CAUTION: The BD-5000 requires a single line telephone,
but does not require this line to be dedicated for the BD-5000 use only.
The BD-5000 may not be compatible with some PBX or other multiline business telephone systems. Connecting the BD-5000 to a
commercial telephone system may cause internal damage to both
systems. The BD-5000 can share a wall phone jack with a telephone.
A dual plug adapter or “splitter” (not included), is required and is
available at most har d ware or electr onics stores. Th e ada p ter allows
both the BD-5000 and the telephone to share the same phone line
through connection of a single wall jack.
C. Programming or Chang i ng th e “Call - T o” Telephone Number:
The Call-To telephone number is the number you want your BD-5000 to
call if motion is detected in your remotely monitored location. Once you
program the phone number into your BD-5000, it is stored indefinitely. It
will not be lost even if you disconnect the battery and the phone line. The
maximum number of digits you can have in a phone number is 40 digits.
Eligi bl e d igits includ e any of the number k eys and the “star ” (* ) key. All
digits and the star (*) key are part of the 40 digit total.
You will be using the (#), (*) and number keys in the programming and
testing of the BD-5000 Plus. Before programming, make sure your phone
line is connected to the BD-5000 and the other end is plugged into your
wall telephone jack.
1. Pres s a nd hold the pound (#) key on the ke ypad.
5
2. While CO NTINUING TO HOLD the (#) key, use the keypad to ent er
the telephone number of the location you want the BD-5000 to call.
Remember! Keep holding down the (#) key until the entire phone
number is entered! Enter the telephone number exactly as you would
if you were to dial that location on the telephone. In other words, enter
a “1” and/ or the area code if r eq u ired.
NOTE: Do not program phone numbers of emergency fire, police or
ambulance services into the BD-5000. There is no audible
notification of the location that is calling so the agency will not be
able to identify the address of the problem.
3. Release the (#) key after entering all the digits of the “call-to”
telephone number. The maximum number of digits in the telephone
number is 40. Eligible digits include any of the number keys and the
“star” (*) key. All digits and the star (*) key are part of the 40 digit
total.
4. Users can enter a five secon d pause in th e phone number by pressing
the “star” (*) key twice. This will count as two digits of the total phone
number. F or every two star keys entered, there will be a five s econd
pause. If three star keys are entered in succession, the first two will be
noted as the 5 second pause and the third star key will be the actual (*)
key played a s part of the phone number. If four st ar ( * ) k eys are
entered, the BD-5000 would pause the dialing sequence for 10 seconds.
5. To change the phone num ber, simply repea t the process with a new
phone num ber and the old num ber will be eras ed .
6. The “Call-To” phone num ber is retain ed in memory even if the ba ttery
is removed and the phone cord is unat tached.
____________________________________________________________
IMPORTANT TIPS ON ENTERING CALL-TO PHONE NUMBER
• LONG DISTANCE : Make sure you enter th e phone number ex actly
like you would if you were to pick up the phone and call that person. Use
a “1” and/ or the proper area cod e if requir ed.
• AREA CODE S: Don’t forget to change your “call-to” telephone number
if the ar ea cod e changes. Your WaterAlarm wi ll continue to call-out to
an incorrect phone num ber and you may incur a great deal of long
distance charges if you d o not change area codes approp riately.
• DIALING “9”: Some phone system s requir e th at you dial a “9” before
the rest of the telephone number in order to get an outside line. Simply
includ e the “9” at the begin n ing of the phon e n um ber. You may need t o
add a paus e aft er the “9” so th e WaterAlarm can wa it for a dial ton e.
• Do not program phone numbers of e mergency fir e , police or ambulance
services into the WaterAlarm. There is no audible notification of the
location that is calling so the agency will not be able to identify the
address of the problem.
6
• TEST YOUR WATERALARM: It is critical t hat you t e s t your “call-
to” number as indicated in the “Testing your BD-5000” section below.
D. Extending the Phone Cord and the Alarm Contact Wire:
The alarm contact wire on the BD-5000 is 12” (30.5m) long. This can be
extended using any 2 conductor wire (26 AWG or larger). You can safely
extend this up to 1,000’ (304m). The phone cord may also be extended up
to 1,000’ (304m).
TESTING YOUR BD-5000
There are two tests you can perform to ensure your BD-5000 is operating
properly. It is importan t that a person be a t the “call-t o” location t o receive the
test call from the BD-5000. Both tests assume the BD-5000 has batteries
instal led, the phon e line is connect ed and a “call-to” phone number ha s been
programmed per the instructions.
A. Testing if the phone number was programmed correctly. Press the star
(*) key once until you see the red indi cator light up and th en release the star
key. The BD-5000 will call this number and play our pre-recoded water
alarm m ess age for 1 minute to either th e person or answering machine at the
call-to location and then hang up. You do not need to cancel the alarm ca ll
out for this test procedure as this function should only call the programmed
number once and then compl ete the test.
B. Testi ng Alarm Cal l-O ut if the Alarm Contact is Cl osed or Opened.
You can tes t if the alarm contact is properly triggering the alar m call-out by
putting the alarm device attached to your BD-5000 into alarm mode and
either closing or opening the contact. This should trigger the BD-5000 to
begin call ing the program med phone number and you should s e e the red
LED light on the BD-5000 light up when it calls. Verify the call went
through to the “call-to” phone number. Since this is a test of the full
function of the BD-5000, you will need to cancel the alarm call-out by
following the procedu re outlin ed in the Operation section below,
“Canceling the Alar m Ca ll Out”.
C. If either test fails. If either test fails , try reprogramming the phone number
and repeat the test( s). Check to see the wire between your alarm device and
the BD-5000 is not damaged or disconnected. If it continues to not operate
properly, refer to the Troubleshooting section on page 11.
OPERATION
A. During an Alarm:
The BD-5000 will begin to call your programmed call-to phone number
when the alarm device triggers an alarm condition. The BD-5000 will
7
continue to call either every 15 minutes or every 2 hours, depending upon
the position of switch #3 (see Installation in Step A). The BD-5000 will
contin u e to call until the alarm call out is canceled.
The message the receiving party will hear is: “This is your remote
monitoring system. There is an alarm condition at your remote monitored
location. Please check conditions at your monitored location.”
B. Canceling the Alarm Call out:
1. After you have received an alarm call, call the monit ored location
where the BD-5000 is located and let the phone ring 5 or 10 times
(number of rings is de termined by the position of swi tch #2 for the
“Call-In Ring Count”). After 5 or 10 rings, the BD-5000 will
automatically answer and begin playing the pr e-recorded al arm
message that you heard when it called you with an alarm. Simply by
calling your BD-5000 and listening to the alarm message, you have
successfu lly canceled the alarm call out. You will n ot r eceive any more
calls for this parti c u lar alarm emerg en cy. I f the alarm contact
continues to remain in alarm mode, the BD-5000 unit will remain in
“alarm” mode, but it will not continue to call if the alarm call-out has
been can celed.
C. Resetting Your BD-5000:
The BD-5000 automatically resets to normal monitoring mode as soon as
the alarm condition is corr ected AND the alar m call -out has been canceled.
Note: It is possible for ANYONE to accidentall y cancel the alarm call-out
simply by calling your monitored location while the BD-5000 is in an alarm
condition. To help avoid this, you should either set the incoming ring count
selection to 10 rings ( s ee Installation section ) or have an answering machine
or voice mail take incoming calls first making it difficult for any person to
accidentally cancel the alarm ca ll-out.
If the BD-5000 answers after 8 rings and you hear the audible message, the
call out fea ture has been disabled by a pr evi ou s call. The fact that you hear
the alarm message only means that the motion sensor was tripped, but it
does not m ean intruders still remain in the home. Maintain caution
whenever approachin g your home or busin es s after receiving an alarm ca ll
as intruders may still be in the location.
D. Answering Machines/Voice Mail at Monitored Location:
If you have an answering ma chine or voice ma il at the monitored locati on
where your BD-5000 is located, there is an easy way for you to still utilize
your ans wering machine or voice mail and access th e BD- 5 00 0 d ur ing an
alarm con dition to cancel the alarm call out.
8
The BD-5000 has a built-in feature whereas the unit can count incoming
rings over multiple calls to the BD-5000. This allows most incoming calls
to go to the u s er ’ s an s wering machine or voice mail s ervice prior to the BD5000 answering. All calls to the unit must be made within a 3 minute time
period that starts from the moment the BD-5000 hea rs the firs t ring.
How This Works (an example):
1. Your BD-5000 was set up in the Installation Section to answer on
either fi ve (5) or ten (10) rings. You need to set u p your answerin g
machine or voice mail to answer on a number of rings less th an what
your BD-5000 is set to answer at. For example, if your BD-5000 is set
to answer on 5 rings, set your answering system to answer on four rings
or less.
2. When your monitored location receives a n incoming ca ll, it will go to
the ans wer ing system fir s t because that is s et to answer on four or less
rings while your BD-5000 is set to answer on five rings.
3. If you wish to call your BD-5000 to either check the alarm condition or
to cancel the alarm call out, you will need to place two calls to your
monitored location.
a. On the first call, let the phone ring two or three times and then
hang up befor e your answering system an s wers. The BD5000 will remember those first two or three rings in memory
for th e next three minut es.
b. On your second call, let the phon e ring another two or th ree
times. Your BD-5000 will answer first because it remembered
the fir st two or three rin g s and wi th the second set of r ings, it
accumulated a total of five rings and now answers before your
answering m achine or voice mail. If you have your BD- 5000
set to answer on ten rings, you may need to place more calls to
get the BD-5000 to eventually answer.
4. Note that with every call to your monitored location, the three minute
timer resets. This mea ns that if you r monitored loca tion receives a
number of ca lls in quick success ion, it is p ossible for any person to
accidentally cancel the alarm call out. If you know your location will
receive a large number of ca lls regularly, you may wish to set your
incoming ring count on your BD-5000 to 10 rings.
F. Answering Machines & Voice Mail at the Call-To Location:
If you have an answering ma chine or voice ma il message system at the call-
to location, the alarm message can be recorded by such systems. This will
not cancel the alarm call-out and the BD-5000 will continue to leave
messages until the alarm call-out is canceled. Some answering ma ch ines
and voice mail systems, h owev er, are not compatible with our alarm
message and for some reason do not allow the message to be recorded.
9
TROUBLESHOOTING
• The BD-5000 is not calling out during the Test Call-Out or during an
alarm condition.
Reprogram your call-to phone number and try again. Check phone
connections. If you are using a telephone line splitter or running the phone
line through some type of surge suppressor, disconnect and try it directly
connect ed to the wall phone jack. If you know you have an alarm condition,
but the alarm is not calling out, batteries may be low in the the BD-5000 or
phone service may be down. If the BD-5000 is connected to a commercial
phone system, our BD-5000 may not be compatible with this phone system.
Take a reg ul ar home telephone and connect it to the phone jack where you
plugged in the BD-5000. If you do not get a dial tone using a regular phone, it
is unlikely the BD-5000 will function properly.
• I cannot cancel the alarm call-out.
Verify you h ave dialed the correct num ber of the monitored location. There
could al s o be trouble with the phone servi ce in the area, preventing your
incomin g call to go throu gh. Check with your phone company if you s u s p ect
thi s problem. If you bel ieve the phon e s e rvice is worki ng properly, i t is
possible the BD-5000’s batteries are dead.
• I am receiving False Alarms.
The BD-5000 may have something triggering the Motion Sensor in the home.
A bird, animal, intruder, balloon, or an object that has fallen down could
possibly trigger the motion sensor. The wire between the motion sensor and
the BD-5000 could be damaged causing the BD-5000 to think the motion
sensor is detecting an intruder. Check the wire and replace if necessary. If
you have extended the wire between the motion sensor and the BD-5000,
there may be a problem with the wire going p ast electri cal conduit or it may
be receiving electrical noise fr om other electrical appliances. You may need
to shield the extended wire to reduce or eli minate this probl em.
• The alarm call-out has been canceled, but the BD-5000 continues to call.
Most lik ely, you received an initial alarm, canceled the alarm ca ll-out and th en
the alarm condition r ep eated itsel f shortly after the call-out wa s canceled.
This would result in a new set of phone calls.
COMMONLY ASKED QUESTIONS
1. The BD-5000 is not calling the correct “call-to” location. Why?
This may be due to entering an incorrect “call to” telephone number or
a dead battery. Check or replace the battery and double check the
“call to” telephone number. Did you enter a “1” before a long
distance phone number? Check to see if your area code has changed
and re-program the “call to” number with the correct area code.
2. If I unplug the BD-5000 or take out the battery, will I have to re-enter the
“call-to ” telephone nu mber?
Once your BD-5000 is programmed, the “call-to” number will be
retained in memory indefinitely whether the BD-5000 is plugged in or
10
not or if the battery goes dead or is taken out. You can always
program a new “call-to” telephone number at any time.
3. Do I need a dedicated telephone line for my BD-5000?
No. The BD-5000 uses any existing single line telephone line. In some
cases, if you have two phone lines coming into a home, the BD-5000
may work on any of those telephone jacks as well. The BD-5000 can
also share a telephone line with a telephone, modem or fax machine,
provided you purchase a dual plug adapter or a line splitter. Those are
available at most stores or directly from Control Products.
4. Can I change the alarm message that is played during an alarm?
No. The alarm message is pre-recorded at our factory and cannot be
changed.
5. Will the BD-5000 work on multi-line business phone systems, PBX systems
or digital telephone systems?
No. The BD-5000 is designed to work only with a single telephone
line, found in most residential homes. Sharing a phone line with a
telephone, fax machine, or computer modem is acceptable as long as
they are sharing a single telephone line. Some PBX systems simply
require a “9” to be dialed before calling the regular call-to number.
The BD-5000 should be able to dial the “9” and the rest of the number.
You may need to enter a pause after the 9 to wait for the dial tone
before the rest of the number is dialed by the BD-5000.
SPECIFICATIONS
Power Requirements : 9-volt alkalin e or lithium batteries (not inclu d ed)
MAKE SURE YOU REPLACE BATTERY ANNUALLY OR REMOVE WHEN THE UNIT
IS NOT IN USE!
Operating Ambient Temperature Range: 20° to 140°F (-7° to 60°C)
Humidity: 90% non-condensing
REN (Ring Equivalence Number): 0.1B
FCC Statement:
This equipment compl ies with Part 68 of the FCC rules and th e require ments adopted by th e ACTA.
On the back of your BD-5000 is a label that contains, among other information the F CC registration
number for this product. If requested, this number must be provided to the telephone company.
A plug and jack used to conn ect this equipment to the premises wiring and telephone network must
comp ly with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord a n d mo dular plug is provid e d w i th this product. It is d e si gned to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RE N’s on a telephone line may result in th e devices not ringing in re sponse to an
incoming call. In most but not all areas, the sum of REN’s should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total REN’s,
contact yo ur local telephone com pany. The REN for this product is shown above and is also
identified as part of the FCC product identifier shown on the label on the back of your BD-5000.
The REN for other devices will be identified on a label on the product in the FCC product identifier
or lis ted separately. If there is a produ ct ident ifier number, it will be in a format as
US:AAAEQ##TXXXX. The ## is the REN number shown without a decimal point (e.g., 03 is a
REN of 0.3).
11
If this BD-5000 causes harm to the telephone network, the telephone compan y w ill notify you in
advanc e tha t tempora ry discontinuanc e o f s ervice ma y be r equ i red. But if a dvance not ic e isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its fa cilities, equipment, o per atio n s or proc edu re s tha t
could affect the operation of the equipment. If this happens, the tele phone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with your BD-5000, for repair or warranty information, please contact
Control Products at 952-448-2217. Other contact n umbers and information can be found at the end
of this instruction manual. If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is resolved.
If your home has specially wired alarm equipment connected to the telephone line ensure the
install ation of your BD-5000 does not disable your alarm equipment. If you have questions abo ut
what will disable alarm equipment, consult your telephone company or a qualified installer.
CONTACTING US
For Sales or Technical Support, contact Customer Service:
Control Products, Inc. Phone: 800-852-8244
1724 Lake Drive West Fax: 952-361-9420
Chanhassen, MN 55317 Email: customerservice@control productsinc.com
Online: www.controlproductsonline.com
Model Number Information:
The actual model number of your unit can be found on the back of the BD-5000 and it may be
slightly different from the model number below.
BD-5000
When calling or writing for customer support or service, it is a good idea to have the following
information readily available. Please write this information down in the space provided below for
fut ure reference.
DATE CODE/MO# from the back of your BD-5000:_______________
Where the unit was purchased ____________________________________________
Date of purchase:____________________
Technical Support and Service:
DO NOT RETURN PRODUCT TO PLACE OF PURCHASE!
Please d o no t s en d or return th is produ ct to t h e pl ace of purchase unl e s s it was purcha s ed di r e ct l y
from Control Products, Inc. Contact our customer service department for problem analysis. Our
Customer Service staff can assist with any technical problem and provide proper return or
replacement info rmation if needed.
Custom Design and Modifications:
Since 1985, Co ntrol Products, Inc. has been designi ng and manufacturi ng unique, exciting and
technologica lly ad van c ed el e ctron ic contr ol ci rcuits for both commercial a n d con su mer u se. We can
modify on e o f ou r ma n y s tandard pr o ducts or our in - h ouse engi ne ering sta ff a nd s tate-of- the-art
manufacturing can build a project from the ground up.
12
Please c o nt a c t ou r cu st omer ser vice department to arr ange a per s o nal visit from one of our
representatives, posted in facilities through the United States, or visit our website at
www.controlproductsinc.com.
WARRANTY
Warrantor: Dealer, Distributor, Retailer, Manufacturer
Warrant y and Remedy:
We believe the BD-5000 is a superior produ c t. Althou gh we take extreme p ride in producing and
testin g a product tha t will fun ction properly, w e ca n not guara ntee that there will n ever be a def e ct ive
unit or that a unit will function on all the thousands of phone lines and communication equipment in
existence. For this reason, it m u st be clear that the Warr antors are not insu ring your premises or
guaranteeing that there will not be damage to your person or property if you use this Product. If you
are not comfortable with our Limited Warranty, or completely satisfied with the Product, we
encourage you to return the unused Product for a full refund within 30 days of purchase. Thank you
for your understanding.
One Year Limited Warranty - Control Products, Inc. warrants its product to be free from defects in
material and wo rkmanship under normal use for one year, and is not responsible for consequen ti al
damages or installa tio n co st s of any natu re . In the ev ent that th e Pr oduct does not conform to thi s
Warranty at any time during the period of one year from original purchase date, Warrantor will
repair the def ect and return it to you at no charge. IMPORTANT: The Warranty is limited to
replacement of the Product ONLY. Secondly, because every phone line differs, we st ro ngly
encourage you to fully test this Produc t in its actual application. This should include a f u ll test,
involving the Product actual ly dialing to its d esignated locations and someone verifying the p roper
response.
This Warrant y shall terminate and be of no further effec t at the time the Products is 1) damaged by
extran e o u s causes suc h a s fire, water, power su r g e or s pi ke, light e ning, etc., or not ma intaine d a s
reasonable and necessary; 2) modified; 3) improperly installed; 4) repaired by someone other than
the Warranto r; 5) used in a manner or purpose for which the Product was not in tended.
WARRANTORS’ O BLIGATIO N UNDER THIS WARRANTY IS LIMITED TO REPAIR OR
REPLACEMENT OF THE PRODUCT ONLY. THIS WARRANTY DOES NOT COVER
PAYMENT OR PROVIDE FOR THE REIMBURSEMENT OF PAYMENT FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES.
It must be clear that t h e W a r rantors ar e not insuring your premise s or gu a r a nteeing t ha t t h ere will n ot
be damage to your person or property is you use this Product. The Warrantors shall not be liable
under any circumstances for damage to your person or property or some other person or that
person’s property by reason of the s a le or use of this Prod uct, or its failure to operate in the manner
in which it is designed. The Warr ant or s’ lia bility, if any, shall be limite d to the origi na l cost o f the
Product only. Use of this product is at your own risk.
Procedures for Obt ai ni ng Performance for Warranty:
In the event that the Product does not conform to this Warranty, the Product should be shipped or
delivered freight prepaid to Warrantor with evidence of original purchase. If in any way you’re not
comfortable with this product or its Limited Warranty, we encourage you to return it, unused within
30 days of original purchase date with evidence of the purchase date.
To return a product to Control Products, Inc.:
All products being re tu rn ed to Co ntr ol Pro du ct s, Inc. mus t hav e a vali d Retu rn ed Goo d s
Authorization Number (RGA #) f rom Control Products, Inc., regardless of why the product is being
returned. Warranty returns wil l be honored only wit h a R GA #. Ship warranty return pr oducts
prepaid to Control Products, Inc., 1724 Lake Drive West, Chanhassen, M N 55317. Control
Products, Inc. will , at it s opti on, eit h er re pair or replace the product free o f charg e and r eturn the
13
repaired uni t o r replacement unit at the lower cost shipping prepaid. Products returned for credit are
subject to a 25% re s tocking charge. Returns resulting from errors by the selle r are not subject to this
charge. All returns must include evidence of original purchase, showing purchase date. The RGA #
should be clearly marked on the outside of the package containing the product.
To request an RGA #, call Control Products, Inc. at 952- 448-2217 and ask for Customer Service.
Failure to have an RGA # may result in lost product or significant delays in handling your return.
Products without an RGA # clearly marked on the outside of the package are not the responsibility
of Control Products, Inc.
End of Manual
14
This page intentionally blank.
15
This page intentionally blank.
16
© 2005, Control Products, Inc.
This manual may not be reproduced, modified
or distributed without permission from Control Products, Inc.
Document # 42420027A, Revised 10-03-05
Loading...