Contex SD One 36, SD One 24 User Manual

User’s Guide

Wide Format Scanners

Model: SD One

Jan 2015

About this Guide 2

Contents

Contents ........................................................................................... 2

About this Guide ............................................................................. 3

Overview of the Scanner ................................................................ 4

Scanner front view: ................................................................................. 4

Scanner rear view: .................................................................................. 5

Installation........................................................................................ 7

System requirements .............................................................................. 7

Installation step by step ........................................................................... 7

Turning the Scanner ON and OFF ............................................... 21

Main power switch ................................................................................. 21

Sleep and wake modes ......................................................................... 21

Sleep mode options - automatic entry and idle time.............................. 22

Loading Originals into the Scanner ............................................ 23

Load, face up, at the scanner’s center .................................................. 23

Automatic loading.................................................................................. 23

Scanning ........................................................................................ 24

Software applications for scanning........................................................ 24

Monitoring your scanner with WIDEsystem ........................................... 25

Maintenance ................................................................................... 26

About scanner maintenance ................................................................. 26

Cleaning the scan area ......................................................................... 26

Overview - Key maintenance points - Cleaning .................................... 27

Scanner Calibration .............................................................................. 34

Replacing the glass plate ...................................................................... 37

Replacing the glass plate – Overview of key parts ................................ 38

Downloading new firmware ................................................................... 46

Trouble Shooting .......................................................................... 47

How are errors reported on your system ............................................... 47

Correcting common errors .................................................................... 47

Technical assistance ............................................................................. 47

Problems Related to Scanner Installation ............................................. 48

Problems Related to Operation of the Scanner..................................... 49

Problems Related to the Scanning Results ........................................... 52

Appendixes .................................................................................... 53

Important safety instructions ................................................................. 53

Regulations ........................................................................................... 54

About this Guide 3

About this Guide

This guide explains how to operate and maintain your wide format scanner.

The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.

Be sure to refer to:

1. The Installation section

– describes correct installation of your scanner

drivers.

2. The readme.htm file in the ws folder on the WIDEsystem TOOLS USB.
Contains the most current installation and OS compatibility issues.

3. WIDEsystem TOOLS Help – After installing your drivers,

open
WIDEsystem and press F1. This contains information on using the

WIDEsystem application software with your scanner.

This user’s guide covers the following models:

Scanner Model Description

SD One 36 36” color scanner

SD One 24 24” color scanner

All series models are ENERGY STAR® compliant.

IMPORTANT: Be sure to use the WIDEsystem TOOLS USB that came
with your scanner or a newer version. Out-of-date versions of WIDEsystem
software may not detect your scanner model.

NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 4

Overview of the Scanner

Below: The parts, buttons and areas you need to recognize for using the scanner.

Scanner front view:

Scanner bed – paper feed area

Scanner lid

Release button for opening scanner lid (for maintenance)

Insertion slot for document feeding

Overview of Scanner 5

Scanner rear view:

Connection panel

Overview of Scanner 6

USB interface connection

Main power connection socket

Main power switch

Installation 7

Installation

Follow the steps below for quick and easy installation of your scanner and scanner drivers.

System requirements

• PC or supported workstation. Recommended requirements: 1.6GHz Dual Core processor or better, 2 GB RAM, 5 GB of available hard drive space, USB 2.0
interface.

• Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS USB.

• Enabled USB port on your PC.

• The WIDEsystem TOOLS USB supplied with your scanner.

• Scanning software and/or compatible third party software. See the section on Software Applications for Scanning.

• Grounded power outlet.

Installation step by step

Setting up the scan station

Set up the scanner station

Your scanner should be placed either on the specially designed stand-alone floor
stand or on a sturdy table. Make sure there is enough space behind the scanner

to allow the media to run out.

IMPORTANT: DO NOT YET CONNECT THE SCANNER TO

POWER OR PC.

See also the Safety Instructions at the end of this operator’s guide

1

Installation 8

Installing scanner software – WIDEsystem, drivers, and Scan/Copy software

Install WIDEsystem and scan/copy software on your PC

IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install WIDEsystem

before you connect the scanner or install any scanner software applications.

1. Insert the WIDEsystem TOOLS USB into your PC. Normally the setup program interface will start
automatically. If it does not, locate the setup.exe file on the USB and start it manually.

2. Follow the instructions on your screen to install the software and scanner drivers. Reboot the PC when
asked to do so to complete installation.

3. Remove the USB when done with installation.

4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.

IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow the

software to access the network.

CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to
ensure your own personal safety and to help protect your device from potential damage during
cleaning in the next steps

5. After installing software, leave the PC ON as you perform the next steps to prepare and setup the scanner.

2

Installation 9

Cleaning the scanner

Clean the scanner feeding bed

Lightly clean the scanner exterior and interior to remove any dust
accumulated during transportation. Start with the feeding bed.

The feeding bed is the flat surface in front of the insertion slot. Wipe the
feeding bed thoroughly so dirt and dust are not dragged into the scan
area with the original.

Cleaning the scanner

Open the scanner lid –

Press the lid release button

The internal scan area should be wiped clean for any dust accumulated
during packaging and shipping. The scan area is under the scanner lid
so you have to open it. The scanner lid release button is at the back of
the scanner lid.

1. Stand at the front of the scanner.

2. Pull back on the release buttons with your fingers until you feel the
lid’s latch unlock.

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3

Installation 10

Cleaning the scanner

Open the scanner lid –

Pull the lid all the way back

Retain your grip on the lid edge as you pull the lid backwards

towards your body. Open the scanner lid all the way back.

Cleaning the scanner

Clean the internal scan area

Wipe the internal scan area free of dust. Use a dry lint-free cloth.

If you detect difficult smudges on the glass that cannot be wiped clean
with a dry cloth, refer to this guide’s section Cleaning the scan area for
instructions on thoroughly cleaning the scan area.

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6

Installation 11

Cleaning the scanner

Close the scanner lid –

Close the lid after cleaning the internal scan area.

1. Push the scanner lid back all the way down until you

hear the lid latch click.

2. Gently try to pull the lid open to ensure that it is locked in

its “closed” position.

Connect power cable

Connect the power adapter to the scanner

Connect the scanner power adapter to the scanner‘s main power connection
socket. The main power connection socket is at the scanner’s back.

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7

Installation 12

Connect power cable

Connect the scanner power adapter to an outlet.

Connect the power plug end of the scanner power cable to a power outlet.

CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If

you cannot insert the plug into your outlet, contact your electrician to replace the plug or
outlet to ensure a grounded power connection. Do not try to defeat or ignore the purpose
of the grounding-type plug.

Scanner power ON

Turn scanner power ON

Turn on the main power switch at the back of the scanner

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9

Installation 13

Connect USB cable

Connect the USB interface cable to the scanner

Connect the B-connector (square shaped end) to the USB connection socket on your
scanner.

The USB connection socket is at the scanner’s back.

IMPORTANT: Do not yet connect the other end of the USB to the PC. .

Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards

EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the
scanner.

11

Installation 14

Connect USB cable to PC

Connect the USB interface cable to the PC

1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be

visible in your system tray.

2. If WIDEsystem is not running, locate the WIDEsystem entry under your

Programs menu and start it manually.

3. Make sure the USB cable is connected to the scanner as instructed in a

previous step.

4. Connect the A-connector end (flat end) to a USB port on your computer.

NOTE: It is recommended to use an available USB port on the back of the PC.

Using USB ports on the front can affect performance on some PC models..

Scanner installation

The Installation Wizard starts up

1. The driver will detect the scanner and start the scanner installation wizard.

2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20

seconds.

3. If the installation wizard does not start up, perform one or more of the following:

a. Unplug and reinsert the USB connections to scanner and PC.

b. Ensure the USB cable is connected firmly at both ends.

c. Try a different USB port on the PC.

d. Make sure the USB is inserted into the port marked for USB at the back of the

scanner.

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Installation 15

Scanner installation

Windows installs the scanner

1. Click Next and follow the instructions on your screen to install the scanner on

your PC.

2. Most of the scanner installation process is automatic.

3. Wait until the completion message appears

4. Press Next when done.

IMPORTANT: During all installation steps, be sure to select “YES” if

Windows asks you to allow the software to access the network.

Scanner Installation

Set energy-star idle time preference

On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle time, i.e., the length of time the scanner is not active. The default idle time
setting for energy star compliancy is 15 minutes.

You may wish to prolong it to avoid frequent automatic shutdowns.

Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.

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Installation 16

Scanner Activation

Activate the scanner

You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard’s instructions.

NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-

activated, the wizard will skip this step and following steps 16a, 16b.

About license keys and activation codes:

• You will need to enter your license key that came with your scanner.

• Contact you dealer if you do not have a license key.

• Online activation will only require the license key.

• Manual activation will additionally require an activation code. Activation codes can be

obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation code through the
manufacturer’s License website.

To activate the scanner:

1. Press the Activate button to start the activation wizard.

2. You are presented with 2 ways to activate the scanner – Online and Manual.

3. If your PC is connected to the Internet, choose Online activation, otherwise choose

Manually

4. If you chose Online, proceed to the instructions in step 16a (and skip 16b). If you chose

Manual, proceed to the instructions in step 16b (skip 16a).

IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to

allow the software to access the network.

16

Installation 17

Scanner Activation - Online

Online activation

Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right appears.

1. Enter you license key in the designated field.

2. The key will be authenticated online right after it is entered and if valid, a green tick
will appear as shown in the dialog shown on the right-middle.

3. Press the Activate button to continue.

4. The Success dialog will indicate successful activation.

16a

Installation 18

Scanner Activation - Manual

Manual activation

• Have your license key ready before proceeding. If you don’t have
one, contact you dealer.

• Manual activation uses an Activation Code. To produce an activation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).

• You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.

• Follow the instructions below:

1. When you choose Manual as the activation method, you will be
asked to enter an activation code in the empty field. Click Next
to obtain an activation code.

2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.

3. Go to www.Licenseactivate.com.

4. In the web interface titled License Activation, enter your license
key in the designated field.

5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.

6. Note or copy the Activation Code produced by the
Licenseactivate.com website (*2).

7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.

8. The system will activate the scanner. Upon completion, the
system will display the success message.

16b

Installation 19

Scanner Installation

Installation complete

The scanner has been installed correctly when you see this message.

Proceed to the final optional steps.

17

Installation 20

Set up scanner for sharing on the network

Set scanner for sharing on the network (Optional)

You can enable other PCs on the LAN to use the scanner. This is called “Sharing”. After activating the scanner,
You can set it up as a “shared scanner” through WIDEsystem.

1. Double -click on the WIDEsystem program icon and select the Network tab.

2. Select the option: Share the scanner on the network.

3. Press the OK button to accept the settings.

On most LAN systems, this is all you have to do. However, some systems will require Advanced settings, such as
specific communication port numbers. Contact your LAN administrator for information regarding Advanced settings.

NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding the Network

setup procedures and options.

NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem and compatible scan/copy

software.

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Turning the Scanner ON/OFF 21

Turning the Scanner ON and OFF

Main power switch

The main power switch is at the back of the scanner.

• Press the top side of the switch (marked “I”) to turn the main power to
ON.

• Press the bottom side of the switch (marked “0”) to turn the main
power to OFF.

.

Sleep and wake modes

With the main power switch ON, scanner power will go into Sleep mode and
Wake mode. Sleep mode is the energy saving mode. The scanner cannot

scan when in the Sleep mode. Wake mode is the full power ON mode for
scanner operation.

The scanner will go from Wake mode into Sleep mode:

• Automatically: after a set idle time (see Sleep mode options

below).

The scanner will go into Wake mode from Sleep mode:

• When you feed a document into the scanner.

Turning the Scanner ON/OFF 22

Sleep mode options - automatic entry and idle time

On delivery, the scanner is set for automatic entry into sleep mode after a
preset idle time, i.e., the length of time the scanner is not active. You can
prolong or shorten the idle time value to match your normal workflow.

NOTE: The option for changing the idle time will appear during

installation and therefore may have been reset by the user who installed the
scanner.

To change/set the sleep mode options:

1. Double -click on the WIDEsystem icon

in the system tray to open

the WIDEsystem program.

2. Select the Timer Tab.

3. Select or deselect the Enter Sleep mode automatically option.

4. If you do not select the Enter Sleep mode automatically option, you will
need to use the manual method for entering sleep mode

.

5. If you do select Enter Sleep mode automatically option, proceed to the
next step to set the Idle time value.

6. Set the value Idle time before entering sleep. This is the number of
minutes the scanner can stand idle before entering the sleep mode on
its own.

7. Press Apply to download your settings into the scanner’s memory.

Sleep Mode options in the WIDEsystem program – Timer tab

Manual activation – wake and sleep modes

With the scanner main power ON, the scanner can also be brought into
Wake mode manually even while the Enter sleep mode automatically
option is selected.

• Wake - by inserting a document for scanning.

You can choose to disable automatic entry into Sleep mode entirely if you
want only manual activation of the sleep mode or, you can leave it enabled
and retain both manual and automatic functions.

Loading Originals 23

Loading Originals into the Scanner

Load, face up, at the scanner’s center

• Load your document with the image side facing
upwards.

• Align the center of the document with the center
arrow marking on the scanner bed.

Load the paper, face up. Hold with both hands and align the document’s center with
the scanner center marking.

Automatic loading

With automatic loading, the scanner takes the original as soon as you
insert it in the paper slot. Automatic loading is reliable for most jobs and
especially useful for batch scanning jobs.

1. Make sure the Paper handling option “Auto load” is set in your
scanning application.

4. Align the center of the document with the center arrow marking on the
scanner bed.

5. Push the original into the insertion slot until you feel it contact the
rollers.

6. The scanner will grab the original automatically and move it into start­scan position.

7. A delay factor can be set in the scanning application. The delay will
give you time to control straight positioning of the document if you feel
the scanner is grabbing the original too fast.

Scanning 24

Scanning

Software applications for scanning

Your scanner is controlled through scan, copy or imaging software installed
on your PC.

Optimal full featured scanning functionality is obtainable through scan
and copy software specifically developed for compatibility with your scanner
model. See the scanner manufacturer’s website for information on scanner
software and compatible third-party applications.

Scanning 25

Monitoring your scanner with WIDEsystem

You installed WIDEsystem with the scanner drivers. WIDEsystem contains
an application that monitors the scanner and reports on its functionality.

Double click the system tray’s scanner icon to open the WIDEsystem
control interface.

With WIDEsystem you can:

• View the scanner’s status. Move the mouse over the scanner icon on
the system tray. Status messages include whether or not the scanner is
detected, connection and runtime errors and readiness for scanning.

• View Error messages and logs. Runtime errors are reported
immediately on your screen. You can also open the Status tab and
Log tab for viewing error messages.

• View information about the scanner device in relation to firmware
and hardware revisions. Open the Info tab.

• Install new firmware – You download new firmware to a folder on your
machine and thereafter install it on your scanner.

• Set up your scanner so it can be shared by other PC’s on the
network. Open the Scan to Net tab to make settings. See also

Installation - Share the scanner on the LAN

.

• Set up your scan software so it can access shared scanners on
the network. Open the Scan to Net tab to make settings.

• Launch the scanner calibration wizard. Open WIDEsystem and
select Calibration.

• Launch the WIDEsystem on-line help. To find instructions on trouble
shooting and using WIDEsystem with your scanner. Open
WIDEsystem and press the F1 key.

WIDEsystem program control interface

Scanning 26

Maintenance

About scanner maintenance

Scanner maintenance will ensure optimal performance of your scanner. There are three basic maintenance tasks:

1. Cleaning
Keep your scanner clean – the next section describes how to thoroughly clean the internal scan area. How often you need to clean will depend on how often
and the types of media you scan. If your work primarily involves scanning newspapers and old blueprints you may need to clean more often than users who
only scan brochures and new drawings. Be sure to clean the scanner when results are not optimal. Particles of dust in the scan area can sometimes be the
sole cause of streaks in the end result.
See more under the section Cleaning the scan area

2. Calibration
Calibrate the scanner if your output is not optimal and cleaning (above) does not remedy the problem. Calibration will align the image capture sensors and
renew the scanner’s original color and BW precision. Scanner Calibration is easy to perform. Just insert a Calibration Sheet and run the Calibration Wizard
in WIDEsystem. The rest is done by the program. Make sure the scanner is clean before calibrating.
See more under the section Scanner Calibration

.

Cleaning the scan area

How often you should clean your scanner will largely depend on how much you use the scanner and the condition of your documents. Generally, be sure to
clean at least once a month and always right before important jobs that require a high degree of precision.

You must clean the following scanner parts/areas:

1. The scanner bed

2. Glass plate

3. Upper precision rollers

4. Lower pressure rollers

5. Lower rubber transport rollers

NOTE: To help locate these parts on the scanner, see the Overview of key maintenance points – Cleaning on the next page.

Maintenance 27

Overview - Key maintenance points - Cleaning

The illustration below shows the scanner from above with its lid open. The illustration indicates the key points (parts and areas) you need to recognize when
cleaning the scanner. Instructions regarding the cleaning tasks that involve these points follow below.

Lower rubber transport rollers, Lower pressure rollers (long & white), Upper precision rollers

Glass plate

Lid latch lever – For opening lid to access scan area:

Maintenance 28

To clean your scanner:

Cleaning the scanner

Turn the scanner’s main power to OFF

Press the main power switch at the back of the scanner to the OFF position (“0”).

Cleaning the scanner

Disconnect the scanner’s power plug

CAUTION: Always disconnect power before cleaning the scanner. This step is

to ensure your own personal safety and to help protect your device from
potential damage.

2

1

Maintenance 29

Cleaning the scanner

Clean the scanner feeding bed

Clean your scanner’s flat feed bed surface so dirt and dust are not

dragged into the scan area with the original.

Cleaning the scanner

Open the scanner lid –

Press the lid release button

The next steps involve cleaning the scan area under the scanner lid so
you have to open it. The scanner lid release button is at the back of the
lid.

1. Stand at the front of the scanner.

6. Push down on the lid and simultaneously slide the release button
towards the scanner’s center with your fingers until you feel the lid
latch unlock.

7. Use your other hand to grip the edge of the lid to ease it slowly back.

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3

Maintenance 30

Cleaning the scanner

Open the scanner lid –

Pull the lid back

Retain your grip on the lid edge as you pull the lid backwards
towards your body. Open the scanner lid all the way back.

Cleaning the scanner

Clean the scanner’s glass plate

Use 2 fresh and clean lint-free cloths for cleaning the glass plate. Do not reuse
the cloth you used to wipe the scanner bed.

1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.

2. Gently wipe the glass clean.

3. Dry the glass completely using the other clean, dry lint-free cloth.

4. Make sure that fluids to not get under the glass and that you leave the area
dry.

CAUTION: Do not spray/apply cleaner fluids directly on the glass plate or

anywhere else in the scan area.

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5

Maintenance 31

Cleaning the scanner

Clean the upper precision rollers

The upper precision rollers are in the lid, aligned in two rows on each side of the
glass plate. Their function to keep the document on a straight path as it moves
forward in the scanner. The upper precision rollers are in direct contact with the
original’s ink side and thus may require extra care when cleaning.

1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.

2. Gently wipe the rollers surface.

3. Use the cloth to turn the rollers so you wipe all sides.

4. Dry the rollers completely using another clean, dry lint-free cloth.

5. Make sure that you leave the area dry.

CAUTION: Do not spray/apply cleaner fluids directly to the rollers or

anywhere else in the scan area.

Cleaning the scanner

Clean the white pressure rollers

The white pressure rollers are the long rollers between the black transport
rollers. They function to hold documents flat in the scanner.

1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.

2. Gently wipe the white roller’s surface.

3. Use the cloth to turn the rollers so you wipe all sides.

4. Dry the rollers completely using another clean, dry lint-free cloth.

5. Make sure that you leave the area dry.

CAUTION: Do not spray/apply cleaner fluids directly to the rollers or

anywhere else in the scan area.

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7

Maintenance 32

Cleaning the scanner

Clean the transport rollers

The transport rollers are placed in two rows on each side of the white pressure
rollers. The black transport rollers are motorized and function to move the
document through the scanner.

1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.

2. Gently wipe the transport roller’s surface.

3. Use the cloth to turn the rollers so you wipe all sides. The transport rollers
are all connected on the axels so you only need to turn one to turn them all.

4. Dry the transport rollers completely using another clean, dry lint-free cloth.

5. Make sure that you leave the area dry.

CAUTION: Do not spray/apply cleaner fluids directly to the rollers or

anywhere else in the scan area.

Cleaning the scanner

Close the lid

1. Push the scanner lid back all the way down until you hear the lid latch
click.

2. Gently try to pull the lid open to ensure that it is locked in its “closed”
position.

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Maintenance 33

Cleaning the scanner

Your scanner is clean

You have completed the steps required for cleaning your scanner and the
scan area.

Plug in the scanner and turn the main power switch to ON.

11

Maintenance 34

Scanner Calibration

Scanner calibration is very easy to perform with your WIDEsystem program. You just insert a calibration sheet and let the Calibration wizard take over.

NOTE: Be sure to clean the scanner and scan area before calibrating.

To calibrate your scanner:

Calibration

Turn the scanner power ON

If the main power is OFF, press the main power switch at the back of the
scanner to the ON position. If the scanner is in Sleep mode, press any
button to set it in Wake mode.

The scanner is ready for calibration when it is indicated as Ready in
WIDEsystem.

1

Maintenance 35

Calibration

Launch the scanner calibration wizard

1. On your PC – Double -click on the scanner icon

in the system tray to open the WIDEsystem

program.

2. Press the Calibrate button.

Calibration

Select the Calibration type

Select either Camera Alignment or Full Calibration.

• Camera Alignment will align horizontal capture for correct
image stitching

• Full Calibration will perform Camera Alignment, B&W
calibration and Color calibration

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2

Maintenance 36

Calibration

Insert the calibration sheet

During the process, the wizard will ask you to insert the Calibration Sheet
that came with your scanner. The sheet’s printed side must be inserted
face up. Align the sheet’s midpoint arrow with the scanner’s midpoint arrow
and feed the sheet into the scanner.

Click the wizard’s Next button to continue.

Calibration

The program calibrates the scanner

The program works in steps to analyze and correct the status of the sensors, calibrate black
and white values and calibrate color (on color scanners). The calibration sheet will be
rescanned a number of times as the program processes data.

Let the program complete the calibration steps you requested (Alignment or Complete).

The wizard will tell you when the process is finished.

1. Remove the Scanner Calibration Sheet from the scanner.

2. Return the Scanner Calibration Sheet to its protective cover and then place it in the
storage folder.

3. Store the folder in a dry place and out of direct light.

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4

Maintenance 37

Replacing the glass plate

Replacing the glass plate: During scanning, your documents move against the glass plate as they pass the scanner’s sensors. After long-term use, the glass

plate can become worn or scratched and this can affect image quality and capture precision. Changing the glass will renew your scanner and ensure optimal
results.

Maintenance 38

Torx 10 screw

Glass plate latch

Release button

Release button

Replacing the glass plate – Overview of key parts

The illustration below shows the scanner seen from the rear with its lid open. It indicates the key parts and buttons you need to recognize when replacing a worn
glass plate.

The glass plate is held and locked in place with small plastic latches. Each latch can be released from the glass plate by removing a Torx 10 screw. Instructions
follow in the next pages.

6 Glass plate latches held by Torx 10 screws Glass plate

Maintenance 39

Replacing the glass plate

Turn the main power to OFF

Press the main power switch at the back of the scanner to the OFF position and
disconnect the USB and power cables.

Replacing the glass plate

Disconnect the scanner’s power plug

CAUTION: This step is to ensure your own personal safety and to help protect

your device from potential damage.

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1

Maintenance 40

Replacing the glass plate

Open the scanner lid –

Press the lid release button

The glass plate is in the scan area under the scanner lid. You need to
open the lid to replace it.

1. Stand at the front of the scanner.

2. Pull the release buttons towards the front to disengage.

3. Open the lid.

Replacing the glass plate

Open the scanner lid –

Pull the lid back

Pull the lid backwards towards you and open the scanner lid all the way
back to reveal the scan area and glass plate.

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3

Maintenance 41

Replacing the glass plate

Remove the 6 Torx 10 screws and the 6 latches

(4 on the SD One 24)

You will need to locate and recognize the key parts that you will access for replacing the glass
plate, see the overview of key parts

for glass replacement above.

1. Stand at the rear of the scanner. Start at the scanner’s right side.

2. Remove all the screws and latches in the top row only.

5

Maintenance 42

Replacing the glass plate

Removing the glass plate

The glass plate is now free for removal from the scanner.

4. Swing the top edge of the glass plate out so it’s free of the scanner.

5. Grip the glass plate edge and lift away it from the scanner.

CAUTION: The glass plate is long and thin, and thus fragile. Take care not to break it over the scanner.

6

Maintenance 43

Replacing the glass plate

Install new glass plate in scanner

6. Pick up the new glass plate with two hands holding it at each end to avoid touching the
glass surface.

7. Take special care to avoid touching the glass plate’s bottom surface which normally will
not be cleaned during maintenance.

8. Stand at the rear of the scanner as you hold the glass.
Make sure you hold the glass for insertion with the surfaces facing correctly. Note the

direction of the facetted edges that indicate which is the bottom surface of the glass, see
the illustration of the glass plate profile to the right.

9. Hold the glass so that it faces as shown below.

10. Lower the glass plate into the scanner at an angle as shown so that the glass plate lower
edge rest in the lower latches (see next step).

CAUTION: The glass plate is long and thin and thus fragile. Take care not to break it.

7

Glass Plate Profile View:

As you lower the glass plate into the scanner, hold it
at an angle similar to that shown in the illustration.

Top surface

Bottom surface

Load this end into the
lower latches

Top surface

Maintenance 44

Replacing the glass plate

Tilt the upper edge to place glass plate

11. With the glass plate resting on the lower latches, carefully tilt the upper
edge until the glass plate fully rests in the scanner lid.

Replacing the glass plate

Lock the glass plate in place

Replace the 6 latches and 6 screws (4 on the SD one 24).

12. Insert latches and screws, start at the right side.

13. Gently tighten the screws, do not overtighten.

14. Control that the latches are now holding the glass plate.

9

8

Maintenance 45

Replacing the glass plate

Clean the glass plate

Make sure you use a fresh and clean lint-free cloth for cleaning the glass plate.

15. Spray/apply a mild, streak-free, glass cleaner onto one side of the cloth.

16. Gently wipe the glass plate clean. Look for fingerprints and smudges that may
have been applied during replacement.

17. Dry the glass plate completely using the other (dry) side of the cloth.

18. Make sure that fluids do not get under the glass plate and that you leave the
area dry.

CAUTION: Do not spray/apply cleaner fluids directly on the glass plate or

anywhere else in the scan area.

Replacing the glass plate

Glass plate replaced successfully

19. Close the scanner lid all the way down until you here the lid latches “click”.
Gently try to pull open the lid to ensure it is locked in the “closed” position.

20. Plug in the scanner and turn the main power switch to ON.

21. NOTE: If your results are not optimal after changing the glass plate, try to

calibrate the scanner to tune it to its new glass plate.

11

10

Maintenance 46

Downloading new firmware

What is Firmware?

Like a computer, your scanner needs an operating system in order to work.
This operating system is called "Firmware”. Firmware runs inside the
scanner and links its processors with the PC applications running the
scanner.

When do I need new firmware?

Your scanner is shipped with the latest firmware available. You can
afterwards upgrade your original firmware with newer firmware and continue
to do so as they are released. Firmware upgrades can be downloaded from
your manufacture’s website or obtained through your dealer.

Upgrade your firmware when:

1. One or more new features are released or other improvements are
made to the scanner though its firmware.

2. An error is discovered in the firmware version you have in the scanner
and your manufacturer recommends installation of new firmware in
which the error is corrected.

NOTE: Your manufacture’s website specifies improvements with every

new firmware release.

How to identify the firmware version running in the scanner?

1. Start WIDEsystem –Double -click on the system tray’s WIDEsystem

program icon.

2. Select the Info tab.

3. The Info tab displays useful data about your scanner, including
firmware details.

4. Release - Upgradeable firmware version.

5. Timestamp – The date the firmware was created.

6. Downloaded- The date/time the current firmware was downloaded.

You can upgrade your firmware if the Release number is lower than the
newest firmware version number on your manufacture’s website.

How to install new firmware?

New firmware is installed by opening the firmware .exe file. The
firmware .exe file must first reside on your machine. Select the Save
target (or Save Link) option if downloading from the web.

To install the firmware file on your scanner:

1. Go to your manufacture’s website and locate the new firmware for your

scanner.

2. Download/save the firmware .exe file in a folder on your machine.

3. Double click the .exe file to start the installation wizard.

4. Follow the wizard’s instructions on your screen.

5. Installation can take up to 1 minute depending on the scanner model

and firmware version.

NOTE: Update WIDEsystem - When upgrading firmware, always

update WIDEsystem to the latest version. WIDEsystem is available on your
manufacturer’s website.

Trouble Shooting 47

Trouble Shooting

This section describes trouble-shooting procedures for the most common issues that can arise with your scanner. Please look for a problem description that
matches your actual situation. If found, perform the recommended trouble-shooting procedures before requesting a service call.

How are errors reported on your system

WIDEsystem will report the nature of the error on your screen.

Correcting common errors

1. The actual nature and cause of the error may be reported immediately through a message on your screen. If not, open WIDEsystem (double--click the

WIDEsystem icon

on your system tray) and select the Status tab to view additional information about the error.

2. The information on your screen may include instructions and actions to remedy the error. Follow the instructions on your screen.

3. Look for a description of the error and remedy in this users guide’s trouble shooting section. Follow the instructions provided.

Technical assistance

In some cases you may need technical assistance. You should contact your service provider if one or more of the following cases is true:
a. … the error cannot be remedied through the action suggested on your PC screen.
b. … the error and its remedy is not described in this users guide.
c. … the system fails to report the error on your screen.

Before calling technical assistance prepare the following:

1. Write down your scanner model name and serial number. The serial number is
printed on a label on the back of the scanner.

2. Write down your Firmware version. See the section How to identify the firmware

version running in the scanner?.

NOTE: Your manufacture’s website contains service provider contact information.

Trouble Shooting 48

Problems Related to Scanner Installation

Problem

Possible Causes and Remedies

“Unknown device is found“ message.

• Your interface is not enabled on the PC or set up correctly. Control that the Windows device manager lists the interface option

and that its drivers function correctly.

• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug power and
USB connections and restart the installation from step 1 as described in the installation section of this guide. If you continued
installation before installing WIDEsystem, see the troubleshooting instructions below.

• Loose interface connection – on both ends, unplug and then firmly plug-in the interface cable.

• System needs rebooting - shut down the scanner and PC, unplug power and USB connections. Then plug in the USB

connections and turn on the PC. When Windows is loaded, plug in the scanner power and turn on the scanner main power
switch.

No functional drivers found – yellow error
icon on scanner in Device Manager

If you connected and tried to install the scanner before installing WIDEsystem, the “unknown device found message” will appear. If

you ignored this and continued to step through the dialogs from there, the scanner will be entered on the system as a new device
without functional drivers. If this is the case, the scanner will be displayed in the Windows Device Manager with a yellow error icon.
The scanner entry must be removed from the Device manager before re-installing correctly.

1. In the Device Manager - remove the scanner entry.

2. Shut-down the PC, shut down and unplug the scanner, disconnect the scanner from the PC.

3. Perform the installation from step 1 as described in the installation section of this guide. Be sure to install WIDEsystem before
connecting the scanner.

WIDEsystem does not detect the scanner.

• The scanner may be in sleep mode. Press the power button to wake up the scanner.

• The WIDEsystem driver version installed on your PC is older than your scanner model. Install the WIDEsystem drivers from

the WIDEsystem TOOLS USB that came with your scanner. If not available, download the newest version from your
manufacturer’s website or contact your dealer to obtain the right WIDEsystem version.

• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart the installation from step 1 as described above.

• Loose interface connection – on both end, unplug and then firmly plug-in the interface cable.

• System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the interface connections,

turn on the PC and when Windows is loaded, turn on the scanner.

Trouble Shooting 49

Problems Related to Operation of the Scanner

Problem

Possible Causes and Remedies

Need to contact Technical assistance

In order to get the best and fastest solution to your problem, you should prepare as much information as possible before calling

your service provider for technical assistance. Your manufacture’s website contains service provider contact information.

See instructions above.

Trouble Shooting 50

Error message: Paper Jam

You know a Paper jam error has occurred when the scanner stops scanning while the document is still engaged in the drive
system. Your software will report the Paper Jam error. To remedy:

1. Open the scanner lid to remove it.

2. Simultaneously press the lid release buttons towards the scanner’s center with your fingers until you feel them unlock. Use
your other fingers to grip the edge of the lid.

Open the lid – Press the lid release buttons.

4. Pull the lid backwards to open and use the other hand to pull out the document so it comes completely free of the scanning
area.

Hold the lid open and remove the document.

5. Close the lid.

6. When the scanner is ready again, reload the document again to scan.

7. If you still get a paper jam error, repeat the steps above but select the Soft-handling option in your software before reloading.

Trouble Shooting 51

Scanner Calibration
error message:

Stitching …. failed

This message may appear when running the Calibration wizard.

1. The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete
the calibration steps as described in the section Calibration in this guide

.

2. If the problem persists after cleaning the scanning area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb
the scanner’s adjustment function.

3. Summon your technical service provider if the problem persists.

Can’t operate or contact scanner after
Firmware upgrade failure.

A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted

firmware update process. Only part of the intended firmware may be loaded, rendering the scanner inaccessible. You need reboot
the scanner to Safe Mode to reapply the firmware.

Restart the scanner. If the scanner detects corrupted firmware, it will start up in Safe Mode .
Confirm Safe Mode: Open WIDEsystem – double-click the WIDEsystem scanner icon on your system tray. The “Scanner:” field

should show “Scanner is in Safe Mode”.
Follow the steps for firmware installation

.

NOTE: Safe Mode is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner

when it is in Safe Mode.

Trouble Shooting 52

Problems Related to the Scanning Results

Problem Possible Causes and Remedies

Entire image is not scanned

1. Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole

original.

2. Check in your scanning application that you are loading the original correctly. Be sure to align the center of the original with
the scanner’s center arrow marking.

Stitching problems – Image sections
misaligned (at points between the sensors

-overlapping pixels)

1. Remove the original from the scanner and calibrate the scanner.

2. The Alignment Calibration includes correction of stitching errors.

3. If the problem persists after calibration – Your sensors may need readjusting. Summon your technical service provider.

One or more thin vertical lines (in the
direction of paper feeding) show up in the
scanned image, but not in the original
drawing.

This is often caused by an unclean glass plate. Even a single spec of dirt in the wrong spot on the glass plate can apply a streak

along your entire scan. To remedy:

1. Clean your glass plate and rollers as described in this users’ guide.

2. Most dirt on the glass plate is introduced by the documents that are passed against it. Wipe clean the document with a dry
lint-free cloth before feeding the document into the scanner.

3. If the problem persists after cleaning, start WDEsystem and calibrate the scanner. The scanner may have memorized dirt
specs and you need to recalibrate after dirt-removal.

4. If the problem persists after cleaning and calibration –Check the glass plate for scratches. A damaged glass plate should be
replaced. Obtain a new glass plate from your service provider. Follow the steps in the user’s guide to replace the glass plate
with a new one.

5. A damaged calibration sheet can also cause streaks. Obtain a new sheet and recalibrate the scanner.

Appendixes 53

Appendixes

Important safety instructions

Read all of these instructions and save them for later use. Follow all

warnings and instructions marked on the scanner.

Warning: Keep fingers away from holes on the bottom side of the scanner.

A. Do not place the scanner on an unstable surface, stand, cart or table.

Serious damage can be caused if the unit falls.

B. When cleaning, do not spray/apply liquid cleaners directly onto the
scanner parts. Apply liquids to your cloth and then use the dampened cloth
to clean.

C. Before cleaning or replacing any user-replaceable parts, be sure to
turn the scanner power off and disconnect the power plug.

D. The scanner should be operated from the power source type indicated
on the marking label. If you are unsure of the type of power available,
consult your dealer or local power company.

E. The scanner is intended for use on IT, TT and TN power distribution
systems, and is equipped with a three-wire grounding type plug. This plug
will fit only into a grounding-type power outlet. This is a safety feature which
relies on building installation. If you are unable to insert the plug into the
outlet contact your electrician to replace your obsolete outlet. Do not defeat
or ignore the purpose of the grounding-type plug.

F. Do not allow anything to rest on the power cord. Do not locate the
scanner where persons will walk on the cord.

G. If an extension cord is used with the scanner, make sure that the total
ampere ratings of the products plugged into the extension cord does not
exceed the extension card ampere rating. Make sure that the total rating of
*+all products plugged into the wall outlet does not exceed 15 amperes.

H. Slots or openings in the cabinet at the back or bottom are provided for
ventilation. This ensures reliable operation of the product and protects it
from overheating. These openings must never be blocked or covered. The
openings should never be blocked by placing the unit on a bed, sofa, rug, or
other similar soft surface. This product should never be placed near or over
a radiator or heat register. This product should not be placed in a built-in
installation unless proper ventilation is provided.

I. Never push objects of any kind into the scanner through cabinet slots
since they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electrical shock. Avoid any possibility of spilling
liquid of any kind on the scanner.

J. Do not attempt to service the scanner yourself. Opening or removing
those covers requiring tools may expose you to dangerous voltage points or
other risks. Refer all servicing in those compartments to authorized service
personnel.

K. Unplug the scanner from the wall outlet and refer servicing to authorized
service personnel under the following conditions:

• When the power cord or plug is damaged or frayed.

• If liquid has been spilled into the scanner.

• If the scanner has been exposed to rain or water.

• If the scanner does not operate normally when operating

instructions are followed then adjust only those controls covered
by the instructions in this manual. Improper adjustment of controls
other than those mentioned in this manual may result in permanent
damage and will at best require extensive work by a qualified
technician to restore this product to its normal operation.

• If the scanner has been dropped or the cabinet has been
damaged.

• If the scanner exhibits a distinct change in performance, indicating
a need for service.

Appendixes 54

Regulations

FCC Regulations

USA

NOTE: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.

Caution: Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications not expressly approved by the manufacturer may cause
harmful interference and void the use's authority to operate the equipment.

CE Regulations

EU

This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.

VCCI Regulations

Japan

This equipment has been tested and found to comply with the limits for a
Class A product according to Agreement of VCCI:2008 (CISPR 22).

Toxic or Hazardous Substances or Elements

有毒有害物质或元素名称及含量

Part
Name

部件名称

Toxic or hazardous Substances and Elements 有毒有害物质或元素

Lead

(Pb)

铅

Mercury
(Hg)

汞

Cadmium

(Cd)

镉

Hexavalent
Chromium
(Cr (VI))

六价铬

Polybrominated
biphenyls
(PBB)

多溴联苯

Polybrominated
diphenyl ethers
(PBDE)

多溴二苯醚

Scanner

荧光灯管

O

O

O

O O O

O: Indicates that this toxic or hazardous substance contained in all of the
homogeneous

materials for this part is below the limit requirement in SJ/T11363-

2006.

表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363-

2006

标准规定的限量要求以下。

X: Indicates that

this toxic or hazardous substance contained in at least one of the

homogeneous materials used for this part is above the limit requirement in
SJ/T11363

-2006.

表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-

2006

标准规定的限量要求。

(Enterprises may further provide in th

is box technical explanation for marking “X”

based

on their actual conditions.

企业可在此处根据实际情况对上表中打

“ X”的技术原因进行进一步说明。)