Contex IQ 2400, IQ 4400 User Manual

User’s Guide

Wide Format Scanners

Models: IQ 2400 and IQ 4400 series

September 2012

About this Guide 2

How to install new firmware? ............................................................ 53

Contents ........................................................................................... 2

About this Guide ............................................................................. 2

Overview of the Scanner ................................................................ 4

Scanner front view: ................................................................................. 4

Scanner rear view: .................................................................................. 5

Installation........................................................................................ 6

System requirements .............................................................................. 6

Installation step by step ........................................................................... 6

Turning the Scanner ON and OFF ............................................... 23

Main power switch ................................................................................. 23

Sleep and wake modes ......................................................................... 24

Automatic shut down after idle tim e .................................................. 25

Loading Originals into the Scanner ............................................ 26

Load, face up, at the scanner’s center .................................................. 26

Automatic loading .................................................................................. 26

Manual loading ...................................................................................... 27

Unloading the original after scan ........................................................... 28

Soft Handling ........................................................................................ 29

Setting the input size ............................................................................. 29

Scanning ........................................................................................ 30

Software applications for scanning ........................................................ 30

Running applications from the scanner panel ....................................... 30

Batch scanning ...................................................................................... 30

Monitoring your scanner with WID E system ........................................... 31

Maintenance ................................................................................... 33

About scanner maintenance ................................................................. 33

Cleaning the scan area ......................................................................... 33

Overview - Key maintenance points - Cleaning .................................... 34

Calibration ............................................................................................. 41

Replacing the glass plate ...................................................................... 45

Replacing the glass plate – Overv iew of key parts ................................ 47

Downloading New Firmware ................................................................. 53

What is Firmware? ........................................................................... 53

When do I need new firmware? ........................................................ 53

How to identify the firmware vers ion running in the scanner? .......... 53

Trouble Shooting .......................................................................... 54

How are errors reported on your syst em ............................................... 54

Correcting common errors .................................................................... 54

Technical assistance ............................................................................. 54

Problems Related to Scanner Inst al lation ............................................. 55

Problems Related to Operation of the Scanner ..................................... 56

Problems Related to the Scanning Results ........................................... 59

Appendixes .................................................................................... 60

Important safety instructions ................................................................. 60

Regulations ........................................................................................... 61

About this Guide

This guide explains how to operate an d m aintain your wide format scanner. The guide assumes basic knowledge of your computer and operating

system and does not repeat material from their documentation.

Be sure to refer to:

1. The

2. The readme.htm file in the ws folder on th e WIDEsystem TOOLS CD-

Installation section – describes correct installation of your scanner

drivers.

ROM. Contains the most current installation and OS compatibility issues.

About this Guide 3

3. WIDEsystem TOOLS Help – After installing your drivers , open

WIDEsystem and press F1. Contains information on using the

WIDEsystem application and Scanner Maintenance software.

This user’s guide covers the following models:

Scanner Model Description

All above models are ENERGY STAR

IMPORTANT: Be sure to use the WIDEsystem TOOLS CD-ROM that came with your scanner or a newer version. Out-of-date versions of WIDEsystem software may not detect your scanner model.

NOTE: Windows Compatibility - Your scanner and drivers are tested and developed to support the most current active Microsoft Windows version OS systems. Drivers and interface support in regard to specific Windows versions will follow the Microsoft Support Lifecycle Policy. The compatibility specifications can therefore change accordingly. The most current OS compatibility specific ations and drivers will be available on your manufacturer’s website.

compliant.

IQ 2400 Series 24” color scanner IQ 4400 Series 44” color scanner

Overview of Scanner 4

Scanner lid

Release buttons for opening scanner lid (for maintenance)

Insertion slot for document feeding

Operator’s Panel

Paper feeding guides

Paper return guides

One Touch buttons

Paper forward button

Paper ready indicator

Error indicator

Power button and indicator

Paper backwards button

Overview of the Scanner

Below: The parts, buttons and areas you need to recognize for using the scanner.

Scanner front view:

Overview of Scanner 5

Connection panel

Release buttons for opening scanner lid (for maintenance)

Paper return guides

Interface connections – USB, Gigabit

Main power connection socket

Main power switch

I 0

Scanner rear view:

Installation 6

media to run out.

Installation

Follow the steps below for quick and easy installation of your scanner an d scanner drivers.

System requirements

• PC or supported workstation. Recommended requirements: Core 2 process or, 2 GB RAM, 5 GB of available hard drive spac e, USB 2.0 interface.

• Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.

• Enabled USB port on your PC.

• The WIDEsystem TOOLS CD supplied with your scanner.

• Scanning software and/or compatible third party software.

• Grounded power outlet.

• PC with USB port or enabled Gigabit port.

NOTE: Gigabit interface compatibil i ty and speeds depend on your scanner model.

Installation step by step

See the section on Software Applications for Scanning »

Your scanner should be placed either on the specially designed stand-alon e floor stand or on a sturdy table. Make sure there is enough space behind the scanner to allow the

Set up the scan station

IMPORTANT: DO NOT YET CONNECT THE SCANNER TO

POWER OR PC.

See also the Safety Instructions at the end of this operator’s

guide

Installation 7

Install WIDEsystem and scan/copy software on your PC

IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install

WIDEsystem before you connect the scanner or install any scanner software applications.

1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will start automatically. If it does not, locate the setup.exe file on the CD and start it manually.

2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers. Reboot the PC when asked to do so to complete installation.

3. Remove the CD when done with installati on.

4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.

5. After installing WIDEsystem, install the Sc an & Copy software you will be using with the scanner. Select the required installation options for the Scan & Copy software from the WIDEsystem TOOLS CD or from a third-party installati on CD.

IMPORTANT: During all installati on steps, be sure to sel ect “YES” if W indows asks you to allo w

the software to access the network.

CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to ensure your own personal safety and to help protect your device from potential damage during cleaning in the next steps

6. After installing software, leave the P C ON as you perform the n ext steps to prepare an d setup the scanner.

Installation 8

Clean the scanner feeding bed

This is the flat surface in front of the i ns ertion slot. Wipe thoroughly so dir t and dust are not dragged into the scan area with the original.

Open the scanner lid –

Press the lid release buttons

The internal scan area should be wiped clean for any dust accumulated during packaging and shippin g. The scan area is under the scanner lid so you have to open it. The scanner lid release buttons are at the back of the lid.

1. Stand at the front of the scanner.

2. Push down on the lid and simultaneously slide both release buttons towards the scanner’s center wit h your fingers until you feel them unlock.

3. Use your other fingers to grip the edge of the lid.

Installation 9

Open the scanner lid – Pull the lid back

Retain pressure on the lid release buttons and your grip on the lid edge as you pull the lid backwards towards your body. Open the scanner lid all the way back.

Clean the internal scan area

Wipe the internal scan area free of dust. Use a dry lint-free cloth. If you detect smudges on the glass that c annot be wiped clean with a dry cloth, ref er to

this guide’s section Cleaning the s c an area for instructions on thoroughly cleaning the scan area in connection with scanner m ai ntenance.

Installation 10

Connect the power cable to the scanner

Connect the scanner power cable to the scanner‘s main power connection socket. The main power connection socket is at the scanner’s back.

Connect power to the wall outlet

Connect the other end of the scanner power cable to the power outlet.

CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If you cannot insert the plug into your outlet, contact your electrician to rep lace the plug or outlet to ensure a grounded power co nnec tion. Do not try to defeat or ignore the pur pose of the grounding-type plug.

Installation 11

Turn on the scanner

Turn on the main power switch at the back of the scanner

Installation 12

Connect the USB interface cable to the scanner

Initial installation and activation of the scanner is easiest using the USB connection.

1. The interface-connection-panel is found at the back of the scanner – on its left side

2. Connect the B-connector end (square shaped) end to a U SB port on the scanner.

NOTE: For Gigabit enabled scanner models: The installation wizard will instruct you on installation and activation of the gigabit interface later in the i ns tallation process. For now – only connect the USB.

Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the scanner.

1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be

2. If WID E system is not running, locate the WIDEsystem entry under your

3. Make sure the USB cable is connected to the scanner as instructed in a

4. Connect the A-connector end (flat end) to a USB port on your computer.

This applies also for Gigabit enabled models.

when facing the back.

Connect the USB interface cable to the PC

visible in your system tray.

Programs menu and start it manually.

previous step.

NOTE: It is recommended to use an availab le USB port on the back of the PC. Using USB ports on the front can affect performance on some PC models.

Installation 13

Scanner installation

1. The dr iver will detect the scanner and start the sc anner installation wizard.

2. On first time installations, the WIDEs ystem Scanner Installation Wizard should

3. If t he installation wizard does not start up, perform one or more of the following:

1. Click Next and follow the instructions on your screen to install the scanner on

2. Most of the scanner installation process is automatic.

3. Wait until the completion message appears

4. Press Next when done.

The Installation Wizard starts up

start after 20 seconds.

a. Unplug and reinsert the USB connections to scanner and PC. b. Ensure the USB cable is connected firmly at both ends. c. Try a different USB port on the PC. d. Make sure the USB is inserted into the port marked for USB at the back

of the scanner (and not, for example, the Ethernet port).

Windows installs the scanner

your PC.

IMPORTANT: During a ll installation steps, be sure to select “YES” if Windows asks you to allow the software to access the network.

Installation 14

Scanner Installation

Set energy-star idle time preference

On delivery, the scanner is set for automatic entry into sleep mode after a preset idle time, i.e., the length of time t he s canner is not active. The default idle tim e setting for energy star compliancy is 15 minutes.

You may wish to prolong it to avoid frequent automatic shutdowns.

Set a new idle time or select do not sleep to deactivate automatic entry into sleep mode.

Installation 15

Scanner Activation

You must activate your scanner with its licence before you can use it. Please follow the Scanner Activation Wizard’s instructions.

NOTE: Your supplier may have pre-activat ed the scanner for you. If the scanner is pr eactivated, the wizard will skip this step and following steps 16a, 16b.

About license keys and activation codes:

• You will need to enter your license ke y that came with your scanner.

• Contact you dealer if you do not have a license key.

• Online activation will only require the license key.

• Manual activation will additionally require an activation code. Activation codes can be

To activate the scanner:

1. Press the Activate button to st ar t the activation wizard.

2. You are pr esented with 2 ways to activate the scanner – Online and Manual.

3. If your PC i s connected to the Internet, choose Online activation, otherwise choose

4. If you chose Online, proceed to the instructions in step 16a (and sk ip 16b). If you chose

Activate the scanner

obtained from your dealer or through the manufacturer’s License website. Follow the instructions Manual Activation (below) to obtain an activation c ode through the manufacturer’s License website.

Manually

Manual, proceed to the instructions in step 16b (skip 16a).

IMPORTANT: During all installation steps, be sure to sel ect “YES” if Windo ws asks you to allow the software to access the network .

Installation 16

Scanner Activation - Online

16a

Online activation

Online activation is very easy. You only need your license key. When you choose Online as the activ ation method, the dialog shown on the top ri ght appears.

1. Enter you license key in the designated field.

2. The key will be authenticated online r ight after it is entered and if valid, a green tick will appear as shown in the dialog s hown on the right-middle.

3. Press the Activate button to continue.

4. The Success dialog will indicate successf ul activation.

Installation 17

Scanner Activation - Manual

16b

Manual activation

• Have your license key read y bef or e proceeding. If you don’t have one, contact you dealer.

• Manual activation uses an Activation Code. To produce an activ ation code, you will need your license key and the scanner’s ID which is a serial number or hardware ID. The scanner’s ID is read off the scanner and displayed by the wizard (*1).

• You will need to access the internet (from any device). Here you can enter the 2 values - license key and ID to get an activation code.

• Follow the instructions below:

1. When you choose Manual as the activation method, you will be asked to enter an activation code in the empty field. Click Next to obtain an activation code.

2. The Manual activation wizard will display instructions. Please note the actual scanner’s ID - hardware ID or S/N (serial number) supplied by the wizard (*1). You will need this ID to obtain the activation code in the next steps.

3. Go to www.Licenseactivate.com.

4. In the web interface titled License Activation, ent er your license key in the designated field.

5. Enter the scanner’s ID - hardware ID or S/N that is supplied by the wizard as describe in step 2.

6. Note or copy the Activation Code produced by the Licenseactivate.com website (*2).

7. Enter or paste the activation code in the manual activation wizard dialog (*3) and press Next.

8. The system will activate the scanner. Upon completion, the system will display the success message.

Installation 18

Scanner Installation – Change n etwork name

Change the scanner’s network name ( opt ional)

NOTE: This step only appears with licensed Ethernet supported scanners as

detected during activation. You may wish to change the default name of the scanner to comply with your

organization.

Test network connection using the “Test” Button. Use “Settings...” to change network configuration.

Click Next when done.

Installation 19

Scanner Installation

Transportation of your scanner could have slightly moved the cameras and they need to be realigned.

1. Press Calibrate to start the wizard.

2. Follow the wizard’s instructions to perform camera alignment.

3. If you did not clean the internal scan area/glass as instructed in the previous installation steps, then do so now.

4. You will be asked to insert your calibration sheet that came with the scanner.

5. Be sure to align the sheet arrow with the scann er middle arrow.

6. Press the Camera Alignment button. The system will do the rest.

7. The wizard will notify you when calibration has completed successfully.

8. Upon successful completion, remove the calibration sheet.

9. See also the Scanner Maintenance and Calibration Guide for complete and illust rated instructions.

Calibrate the scanner – camera alignment

+ 42 hidden pages

Contex IQ 2400, IQ 4400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents