Contex HD iFLEX User Manual

User’s Guide

HD iFLEX Scanner

Contents

Table of Contents

About This Guide 2
Overview of Scanner 3

Scanner Front View 3
Scanner Rear View 4

Installation 5

System requirements 5
Installation Steps 5

Turning Power ON/OFF 20

Main power switch 20
The scanner’s Self-Test Procedure 20
Scanner ready to scan 20
Wake and Sleep modes 21
Sleep/Wake mode options – automatic power management 22

Automatic shut down after idle time 22

Loading Originals into the Scanner 23

Load, face down, align at the scanner’s left side 23
Setting the input size 25

Scanning 26

Software applications for scanning 26
Running applications from the scanner panel 26
Nextimage Scan/Copy button 26
Batch scanning 26
Scanning Thick Media 27
Monitoring your scanner with WIDEsystem 27

Maintenance 29

About scanner maintenance 29
Overview – key maintenance points 29
Cleaning the scan area (glass) 30
Calibration 33
Replacing Scanner Parts 36

Replacing the White-Background-Platen 37
Replacing the Dust Filters 41

Downloading New Firmware 44

What is Firmware? 44
When do I need new firmware? 44
How to identify the firmware version running in the scanner? 44

How to install new firmware? 44

Trouble Shooting 45

How are errors reported on your system 45
Correcting common errors 45
Technical assistance 45
Problems Related to Scanner Installation 46
Problems Related to Operation of the Scanner 47
Problems Related to the Scanning Results 49

Appendix B: Important Safety Instructions 50
Appendix C: Regulations 51

FCC Regulations 51
CE Regulations 51
VCCI Regulations 51
Toxic or Hazardous Substances or Elements 52

About This Guide 2

About This Guide

This guide explains how to operate and maintain your wide format scanner.

This user’s guide covers:

Model: HD iFLEX

18” (A2) wide format flatbed scanner
The guide assumes basic knowledge of your computer and operating

system and does not repeat material from their documentation.

Be sure to refer to:

1. The Installation section
scanner drivers.

2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD-
ROM. Contains the most current installation and OS compatibility
issues.

3. WIDEsystem TOOLS Help – After installing your drivers, open

WIDEsystem and press F1. Contains information on using the

WIDEsystem software.

– describes correct installation of your

IMPORTANT: Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.

NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 3

Overview of Scanner

Scanner Front View

Parts, you need to recognize when installing and using the scanner

Overview of Scanner 4

Scanner Rear View

Parts you need to recognize when installing and using the scanner

Installation 5

produce poor scanning results and cause damage to the scanner device over time.

1

Installation

System requirements

• PC or supported workstation. Recommended requirements: 1.6GHz Dual Core processor or better, 2 GB RAM, 5 GB of available hard drive space,
USB 2.0 interface.

• Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.

• The WIDEsystem TOOLS CD supplied with your scanner.

• Scanning software or compatible third party software.

• Grounded power outlet.

• PC with USB port or enabled Gigabit port.

Installation Steps

To get your scanner up and running, follow the steps below in their written order.


Your wide format flatbed scanner should be placed on a stable, level and completely

flat (plane) surface such as a sturdy table. If convenient, you can place the backend of
the scanner against a wall. The lid will not open all the way back and stops at an
approximate 650 angle.

It is very important to follow the instructions below to ensure the scanner is setup with
optimal stability and without tension on the scanner’s frame. Failure to do so can

Set up the scan station

IMPORTANT: DO NOT YET CONNECT THE SCANNER TO

POWER OR PC.

See the Safety Instructions at the end of this operator’s guide

Installation 6

2

 Adjust the scanner’s feet for sturdy

IMPORTANT: DO NOT YET CONNECT THE SCANNER TO POWER OR PC.

placement

The scanner rests on feet placed at the bottom of the scanner. There
are 3 fixed feet and 2 adjustable feet (total of 5 feet). See the
instructions below for feet adjustment.

1. The two outer feet closest to the operator’s panel side are
adjustable. The middle foot on the same side and the two feet
on the other side are fixed.

2. The 2 adjustable feet should be positioned (tightened) all the
way up when setting up the scanner on its new surface. They
are delivered in that position from the manufacturer.

3. The 2 adjustable feet (in their original position as described in
step 2) are slightly shorter than the 3 fixed feet. Therefore the
scanner will at first rest only on the 3 fixed feet (1 on the
operator panel side and 2 on the opposite side).

4. Use a screwdriver or an alternative long slim object to access
and rotate the 2 adjustable feet until they touch the surface so
all 5 feet are in contact with it.

5. If the scanner is moved, the 2 adjustable feet must be
retightened to their original (shortest) position and the steps
above must be repeated.

Installation 7

Installing scanner software – WIDEsystem, drivers, and Scan/Copy software

3

Install WIDE s ystem and scan/copy software on your PC

IMPORTANT: W IDEsystem contains your essential scanner drivers. You must install WIDEsystem

before you connect the scanner or install any scanner software applications.

1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will start
automatically. If it does not, locate the setup.exe file on the CD and start it manually.

2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers. Reboot the
PC when asked to do so to complete installation.

3. Remove the CD when done with installation.

4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.

5. After installing WIDEsystem, install the Scan & Copy software you will be using with the scanner. Select
the required installation options for the Scan & Copy software from the WIDEsystem TOOLS CD or from a
third-party installation CD.

IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow the

software to access the network.

CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to

ensure your own personal safety and to help protect your device f rom potential damage during
cleaning in the next steps

6. After installing software, leave the PC ON as you perform the next steps to prepare and setup the scanner.

Installation 8

Cleaning the scanner

Cleaning the scanner

5

4

Open the scanner lid

The internal scan area (glass plate) should be wiped clean for any dust
accumulated during packaging and shipping. The scan area is under the scanner
lid so you have to open it.

Pull back the scanner lid to expose the scan area (glass plate).

Clean the internal scan area

Lightly wipe the internal scan area’s glass plate free of dust. Use a dry lint-free cloth.
If you detect difficult smudges on the glass that cannot be wiped clean with a dry cloth,

refer to this guide’s section Cleaning the scan area
the scan area.

Close the lid after cleaning the internal scan area.

for instructions on thoroughly cleaning

Installation 9

Connect power cable

Connect power cable

7

6

Connect the power cable to the scanner

Connect the scanner power cable to the scanner‘s main power connection
socket. The main power connection socket is at the scanner’s back.

Connect the scanner to a power outlet.

Connect the power plug end of the scanner power cable to a power outlet.

CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If you cannot insert the
plug into your outlet, contact your electrician to replace the plug or outlet to ensure a grounded power
connection. Do not try to defeat or ignore the purpose of the grounding-type plug.

Installation 10

Power ON the scanner

Connect Cables

9

8

Initial installation and activation of the scanner is easiest using t he USB
connection.

Turn ON scanner power

Turn on the main power switch at the back of the scanner

Connect the USB interfac e cable t o the scanner

This applies also for Gigabit enabled models.

1. The interface-connection-panel is found at the back of the scanner – on its left side
when facing the back.

2. Connect the B-connector end (square shaped) end to a USB port on the scanner.

NOTE: For Gigabit enabled scanner models: The installation wizard will instruct
you on installation and activation of the gigabit interface later in the installation process.
For now – only connect the USB.

Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maint ai n compliance, only use the i nt erface cables supplied with the
scanner.

IMPORTANT: Do not yet connect the other end of the USB to the PC.

Installation 11

Connect USB cable to PC

ports on the front can affect performance on some PC models.

Scanner installation

11

10

Connect the USB interface cable to the PC

1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be visible in
your system tray.

2. If WIDEsystem is not running, locate the WIDEsystem entry under your Programs menu
and start it manually.

3. Make sure the USB cable is connected to the scanner as instructed in a previous step.

4. Connect the A-connector end (flat end) to a USB port on your computer.

NOTE: It is recommended to use an available USB port on the back of the PC. Using USB

The Installat ion Wizard start s up

1. The driver will detect the scanner and start the scanner installation wizard.

2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20
seconds.

3. If the installation wizard does not start up, perform one or more of the following:

a. Unplug and reinsert the USB connections to scanner and PC.
b. Ensure the USB cable is connected firmly at both ends.
c. Try a different USB port on the PC.
d. Make sure the USB is inserted into the port marked for USB at the back of the

scanner (and not, for example, the Ethernet port).

Installation 12

Scanner installation

Scanner Installation

13

12

Windows installs the scanner

1. Click Next and follow the instructions on your screen to install the scanner on
your PC.

2. Most of the scanner installation process is automatic.

3. Wait until the completion mes sage appears

4. Press Next when done.

IMPORTANT: During all installation steps, be sure to select “YES” if W indows

asks you to allow the software to access the network.

On delivery, the scanner is set for automatic entry into sleep mode after a
preset idle time, i.e., the length of time the scanner is not active. The default
idle time setting for energy star compliancy is 15 minutes.

You may wish to prolong it to avoid frequent automatic shutdowns.

Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.

Set energy-star idle time preference

Installation 13

Scanner Activation

14

You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard’s instructions.

NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-

activated, the wizard will skip both this step 14 and the following steps 15a, 15b.

About license keys and activation codes:

• You will need to enter your license key that came with your scanner.

• Contact you dealer if you do not have a license key.

• Online activation will only require the license key.

• Manual activation will additionally require an activation code. Activation codes can be

To activate the scanner:

1. Press the Activate button to start the activation wizard.

2. You are presented with 2 ways to activate the scanner – Online and Manual.

3. If your PC is connected to the Internet, choose Online activation, otherwise choose

4. If you chose Online, proceed to the instructions in step 15a (and skip 15b). If you chose

IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to

allow the software to access the network.

Activate the scanner

obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation code through the
manufacturer’s License website.

Manually

Manual, proceed to the instructions in step 15b (skip 15a).

Installation 14

Scanner Activation - Online

15a

Online activation

Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right appears.

1. Enter you license key in the designated field.

2. The key will be authenticated online right after it is entered and if valid, a green
tick will appear as shown in the dialog shown on the right-middle.

3. Press the Activate button to continue.

4. The Success dialog will indicate successful activation.

Installation 15

Scanner Activation - Manual

15b

Manual activation

• Have your license key ready before proceeding. If you don’t have
one, contact you dealer.

• Manual activation uses an Activation Code. To produce an activation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).

• You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.

• Follow the instructions below:

1. When you choose Manual as the activation method, you will
be asked to enter an activation code in the empty field. Click
Next to obtain an activation code.

2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.

3. Go to www.Licenseactivate.com.

4. In the web interface titled License Activation, enter your
license key in the designated field.

5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.

6. Note or copy the Activation Code produced by the
Licenseactivate.com website (*2).

7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.

8. The system will activate the scanner. Upon completion, the
system will display the success message.

Installation 16

Scanner Installation – Change network name

16

Change the scanner’ s ne t work name (opt ional)

NOTE: This step only appears with licensed Ethernet supported scanners as

detected during activation.
You may wish to change the default name of the scanner to comply with your

organization.
Click Next when done.

Installation 17

Scanner Installation

17

The scanner has been installed correctly when you see this message.
For using the optimal Gigabyte interface, proceed to the steps for enabling gigabyte

on the scanner plus sharing it on the network.
If using only the USB interface - you can also choose to share the scanner on the

network. Instructions for sharing USB scanners on the network follow below.

Installation complete

Installation 18

Enabling Gigabit Interface

18

Enable Gigabit Ethernet Interface (optional)

Optimal speed according to specifications will require you connect the scanner to a gigabit connection.

To enable gigabit interfacing:

1. Disconnect the USB connection to your PC

2. Connect an approved gigabit cable to the scanner Ethernet interface socket at the scanner’s back.

3. Connect the other end of the gigabit cable to your LAN.

4. Open WIDEsystem – if not already open, double--click the WIDEsystem icon

5. Press the Refresh Scanner List button

6. The system will automatically include and share the scanner on the network and enable scanning at
gigabit speeds.

NOTE: Use only an approved gigabit cable. Full specified performance cannot be guaranteed with other

cables or normal LAN cables.

in the system tray.

NOTE: WIDEsystem will provide a warning if you are running on a gigabit scanner without a gigabit

connection.

Installation 19

Set up USB connected scanner for sharing on the network

scan/copy software.

19

Set USB scanner for s ha ring on the network (Optional)

You can enable other PCs on the LAN to use the USB connected scanner. This is called “Sharing”. After
activating the scanner, You can set it up as a “shared scanner” through WIDEsystem.

NOTE: These instructions apply only for scanners using USB interfacing to PCs. Gigabit interfaced

scanners will be shared automatically.

On most LAN systems, this is all you have to do. However, some systems will require Advanced settings,
such as specific communication port numbers. Contact your LAN administrator for information regarding
Advanced settings.

1. Make sure your PC with the scanner connected via USB is connected to the LAN.

2. Double -click on the WIDEsystem program icon

3. Select the option: Share the scanner on the network.

4. Press the OK button to accept the settings.

and select the Network tab.

NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding the

Network setup procedures and options including Advanced settings.

NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem and compatible

Turning the Scanner ON/OFF 20

Turning Power ON/OFF

Main power switch

The main power switch is at the back of the scanner on the right. Press the
upper half of the switch (marked “I”) to turn the main power to ON. Press
the lower half of the switch (marked “0”) to turn the main power to OFF.

Main power switch is at the back of the scanner. Press “I” for ON and “0” for OFF.

The scanner’s Self-Test Procedure

When you turn the main power ON, the scanner runs a
short self-test procedure. This takes less than one
minute. The LEDs on the panel will be on during the
self-test procedure.

Both LEDs are ON during self-test

Scanner ready to scan

The scanner is ready for scanning when the power and
Nextimage LEDs turn green. The scanner starts up in
Wake mode (see next section).

You can leave the main power switch permanently ON
and control scanner power through its Sleep and
Wake modes.

Panel when Scanner is Ready – in Wake mode

Turning the Scanner ON/OFF 21

Wake and Sleep modes

With the main power switch ON, scanner power can be set in Sleep mode
and Wake mode. Sleep mode is the energy saving mode. The scanner
cannot scan when in the Sleep mode. Wake mode is the full power ON
mode for scanner operation.

The scanner will go from Wake mode into Sleep mode:

• Automatically: after a set idle time (see section:

after idle time).

• Manually: when you hold the power button down for 3 seconds.

Automatic shut down

The scanner will go into wake mode:

• When you press any button on the panel.

Advantages with using Wake-up and Sleep modes:

Ready faster: You turn the scanner OFF and ON (sleep/wake-up) by
pressing the power key on the panel. The scanner skips its init sequence
and is ready to scan sooner than with Main Power OFF to ON.

Convenience: When OFF (LED is yellow) the scanner can be powered up
(Wake-up) easily by pressing the power key thereby indicating you wish to
scan.

Save energy: Sleep mode runs at low power values.

Turning the Scanner ON/OFF 22

Sleep/Wake mode options – automatic power management

Automatic power management lets you schedule your scanner’s up-time
optimally and helps save energy.

You can set the scanner for automatic power OFF (Sleep) and power ON
(Wake-up). Automatic power management functionality is set and
controlled through your WIDEsystem software.

Your scanner supports one automatic power function:

1. Enter Sleep mode automatically (Automatic shut down after idle time).

In order to use automatic power management functionality: the
scanner Main Power switch at the scanner’s back must be turned ON.

Automatic shut down after idle time

On delivery, the scanner is set for automatic entry into sleep mode after a
preset default idle time, i.e. the length of time the scanner is not active. You
can prolong or shorten the idle time value to match your normal workflow.

NOTE: You will be prompted to change the idle time during installation.

If you have done this you can omit this step unless you wish to reset.

To change/set the sleep mode options:

1. Open WIDEsystem - double-click the WIDEsysem icon
system tray.

2. Select the Timer Tab.

3. Select or deselect the Enter Sleep mode automatically option.

4. If you do not select the Enter Sleep mode automatically option, you will
need to use the manual method for entering sleep mode by holding the
power button down for 3 seconds.

5. If you do select Enter Sleep mode automatically option, proceed to the
next step to set the Idle time value.

6. Set the value Idle time before entering sleep. This is the number of
minutes the scanner can stand idle before entering the sleep mode on
its own.

in the

7. Press Apply to download your settings into the scanner’s memory.

Sleep Mode options in the WIDEsystem program – Timer tab

NOTE: With the scanner main power ON, the scanner can be also be
brought into Wake-up and Sleep modes manually even while the Enter
sleep mode automatically option is selected.

• Wake - by pressing any button on the panel.

• Sleep – by pressing and holding down the power button for 3 seconds.

You can choose to disable automatic entry into Sleep mode entirely
if you want only manual activation of the sleep mode or, you can
leave it enabled and retain both manual and automatic functions.

Loading 23

2

1

Loading Original s into the Scanner

Load, face down, align at the scanner’s left side

Open the scanner lid

Pull back the scanner lid to expose the scan area (glass plate).

Place your document

Place your document, face down, on the glass plate.
.

Loading 24

Align the document middle with the center arrow marking on the

4

3

Align and center

Align the document edges against the alignment guide bar at the
scanner’s left side for a straight scan.

alignment bar.

You can use the standard size markings to position the original and
determine its standard size.

Close the lid

Carefully close the lid over the document without disturbing its
position and alignment.
.

Loading 25

Setting the input size

The Input size defines the scan area. You enter the input size in your
application’s input size dialogs.

NOTE: The availability of the Input size options described below will
depend on your scan/copy software and its level of compatibility with the
scanner model.

3 ways to set find and set the input size:

1. Use automatic size detection - The scanner will detect the edges of

the document and calculate the input size for you.

2. Set a standard size - common standard sizes are marked on the left

side of the scan area at the scanner alignment bar. Use these
markings to determine which standard size matches the original and
then select that size in the application’s input size dialog.

3. Set the size manually for irregular sizes. To measure your document -

use the scanner’s ruler on the edge of the scanning area. Enter your
width measurement in the width setting field in your application’s input
size setup dialog. You can measure and set a length value or choose
automatic length detection.

Scanning 26

Scanning

Software applica tions for scanning

Your scanner is controlled through scan, copy or imaging software installed
on your PC.

Optimal full featured scanning functionality is obtainable through scan
and copy software specifically developed for compatibility with your
scanner model. See the scanner manufacturer’s website for information on
scanner software and compatible third-party applications.

Simple scanning functionality - Many common imaging applications
support TWAIN and WIA interfacing and will thereby support simple
scanning tasks through a limited range of settings and control options.

Running applications from the scanner panel

Normally you would control the scanner from your PC through your scan
software user interface. However, your scanner also supports one-touch
buttons that enable you to trigger your software and actions from the
scanner panel. When a button is pressed, a scan is initiated and the result
is loaded into the application triggered. You configure your one-touch
buttons through WIDEsystem and your compatible scanning software.
Please refer to the on-line help in these applications for instructions.

Nextimage Scan/Copy button

The green button duplicates the scan/copy button in the Nextimage
software. Once you set Nextimage to scan or copy with the right settings,
pressing the green Scan/Copy button on the scanner activates the process
from the scanner rather than from the PC. This is useful for example to
facilitate fast and convenient feeding and scanning of multiple pages (see
Batch scanning below).

Batch scanning

Batch scanning involves jobs where you want to feed and scan a whole set
of originals that require equal scan settings. The basic steps are:

1. In Nextimage, set your scan or copy settings (size, type, image
adjustments..) for the batch. Your settings will apply to ALL the
documents in the batch.

2. Feed the batch’s doc uments one by one, pressing the green Nextimage
Scan/Copy button at the scanner for each document.

3. If using a scan or copy software other than Nextimage, you can
configure and use the one-touch buttons to batch scan.

Read you scan software’s on-line help pages for specific information on
batch scanning with the application.

The one touch buttons on the panel

NOTE: The availability of Batch scanning options will depend on your

scan/copy software and its level of compatibility with the scanner model.

Scanning 27

Scanning Thick Media

You may need to scan documents and drawings printed or pasted on thick
media such as cardboard, foamboards, gatorboards etc.

• Your flatbed scanner can accommodate originals up to 1,5” ( 38 mm,)
thick while still allowing you to close the cover.

• You can also scan very thick originals by placing the original on the
scanner bed and leaving the cover completely open.

Monitoring your scanner with WIDEsystem

You installed WIDEsystem with the scanner drivers. WIDEsystem contains
an application that monitors the scanner and reports on its functionality.

Double left click the system tray’s WIDEsystem icon to open the
WIDEsystem control interface.

WIDEsystem program cont rol i nterface

Scanning 28

With WIDEsystem you can:

View the scanner’s status. Move the mouse over the scanner icon on the
system tray. Status messages include whether or not the scanner is
detected, connection and runtime errors and readiness for scanning.

• View Error messages and logs. Runtime errors are reported

immediately on your screen. You can also open the Status tab and
Log tab for viewing error messages.

• View information about the scanner device in relation to firmware

and hardware revisions. Open the Info tab.

• Install new firmware – You download new firmware to a folder on

your machine. Then right click on the scanner icon, select Advanced
Options > Update Scanner Firmware to install it on your scanner.

• Initiate a scan of the system’s hardware bus for re-establishing the

interface. Right click on the scanner icon, select Advanced Options >
Rescan Hardware Bus.

• Assign/reassign applications to the scanner’s one-touch-scan

buttons, or disable the one-touch-scan buttons altogether. Open the

One-Touch tab to make settings.

• Set up your scanner so it can be shared by other PC’s on the

network. Open the Scan to Net tab to make settings. See also

Installation - Share the scanner on the LAN

.

• Set up your scan software so it can access shared scanners on
the network. Open the Scan to Net tab to make settings.

• Launch the WIDEsystem on-line help. To find instructions on trouble
shooting and using WIDEsystem with your scanner. Open
WIDEsystem and press the F1 key.

• Activate and upgrade your scanner. Open the License tab. You will
need to have a valid license for the activation/upgrade

• Launch the scanner calibration wizard. Right click on the scanner
icon, select Calibrate.

• Launch the WIDEsystem on-line help. To find instructions on trouble
shooting and using WIDEsystem with your scanner. Open
WIDEsystem and press the F1 key.

Maintenance 29

Maintenance

About scanner maintenance

Scanner maintenance will ensure optimal performance of your scanner.
There are three basic maintenance tasks:

1. Cleaning
Keep your scanner clean – the next section describes how to
thoroughly clean the internal scan area. How often you need to clean
the scanner will depend on how often and the types of media you
scan. If your work primarily involves scanning newspapers and old
blueprints you may need to clean more often than users who only scan
brochures and new drawings.
Be sure to clean the scanner when results are not optimal. Particles of
dust in the scan area can often be the cause of streaks in the end
result.
See more under the section Cleaning the scan area

2. Calibration and camera alignment
Scanner Calibration is easy to perform and most of it is completely
automatic. Scanner calibration includes camera alignment and
calibration of B&W and color parameters. To run, you insert a
Calibration Sheet, and start the Scanner Maintenance program. Be
sure to calibrate if your output is not optimal. Make sure the scanner is
clean before calibrating.
See more under the section Calibration

3. Replacing worn parts
This should be carried out when you get a warning on your screen or
when a worn part affects your results. Replaceable parts are:

a. the white background platen
b. The air vent’s dust filters

See more under the section Replacing scanner parts

.

.

.

Overview – key maintenance points

The illustrations below indicate the parts and areas you need to
recognize when cleaning the scanner or changing parts. Instructions
follow in the next sections.

Maintenance 30

Cleaning the scan area

1

Cleaning the scan area (glass)

Follow the steps below for thoroughly cleaning the scan area. Be sure to
clean the scan area when results are not optimal. Even small dust particles
in the scan area can cause streaks in your scanned image.

To clean the scan area

You need to open the lid to access and clean the glass. Follow the
instructions below.

.

Turn scanner power off and dis c onne c t

1. Press the main power switch (scanner back) to OFF

2. Disconnect the power plug.

Caution: do not use abrasives, acetone, benzene or fluids that
contain these chemicals. Do not spray liquids directly onto the scanner
glass-plate or anywhere else in the scanner.

Caution: Before cleaning the scan area, be sure to turn the scanner
power off and disconnect the power plug.

Maintenance 31

Cleaning the scan area
Cleaning the scan area

3

2

Open the scanner lid

Pull back the scanner lid to expose the scan area (glass plate).

Clean the glass

1. Clean the glass with a lint-free cloth and a mild, streak-free, glass cleaner.

2. Dry the glass completely using a separate clean, dry lint-free cloth like the one

provided with the maintenance kit.
Close the scanning area lid when finished.

3.

Maintenance 32

Cleaning the scan area

4

Cover when not in use

Cover the scanner with its plastic dust cover when not in use.

Caution: Make sure the scanner power is OFF when using the dust cover.

Maintenance 33

Calibration

1

Calibration

Scanner calibration is very easy to perform. Calibration is carried out using the WIDEsystem program you installed with your drivers. After manually cleaning the
scan area, you just start the Calibration wizard and let it take over. The wizard will ask you to insert a calibration sheet. Other than that, scanner calibration is
completely automatic.

NOTE: Cleaning and calibration are tied together. Cleaning the scanner creates the need for renewed calibration and correct calibration will always require

a clean scan area.

Turn the scanner power ON

Make sure that the scanner has been turned ON and in Wake mode for at
least 5 minutes prior to calibration. The short warm-up time will ensure that
camera and light conditions have stabilized.

Maintenance 34

Calibration

Calibration

3

2

Launch the scanner calibration wizard

1. On your PC – Double -click on the WIDEsystem icon
program.

2. Press the Calibrate button.

in the system tray to open the WIDEsystem

Select the Calibration type

Select either Camera Alignment or Full Calibration.

• Camera Alignment will align the camera horizontally to the
first scan line

• Full Calibration will perform Camera Alignment, B&W
calibration and Color calibration

Calibration

Calibration

5

4

Maintenance 35

Insert the calibration sheet

During the process, the wizard will ask you to insert the Calibration Sheet that
came with your scanner. The sheet’s printed side must be inserted face down
on the glass.

Click the wizard’s Next button to continue.

The program calibrates the scanner

The program works in steps to analyze and correct the status of the sensors, calibrate black
and white values and calibrate color. The calibration sheet will be rescanned a number of
times as the program processes data.

Let the program complete the calibration steps you requested.
The wizard will tell you when the process is finished.
After Calibration:

1. Remove the Scanner Calibration Sheet from the scanner.

2. Return the Scanner Calibration Sheet to its protective cover and then place it in the
storage folder.

3. Store the folder in a dry place and out of direct light.

Maintenance 36

Replacing Scanner Parts

This section describes how to replace scanner parts that are liable to wear down over long-term use. Changing parts will renew your scanner and reestablish
optimal results. WIDEsystem monitors scanner usage and will warn you when it is time for a replacement.

The following parts can be replaced:

1. The White Pressure/background platen

2. The dust filters.

NOTE: Regarding WIDEsystem WARNING FLAG - White background platen replacement: After receiving a warning by WIDEsystem and replacing the

part, be sure to reset the part replacement warning flag through WIDEsystem’s “Status” tab.

NOTE: Regarding RECALIBRATION - White background platen: Replacing this part will change conditions in the scan area. Therefore, it is

recommended to recalibrate right after changing the White background platen and cleaning the glass. Start WIDEsystem and select Calibrate.

Important Safety Instruction: Before replacing any parts, be sure to turn the scanner power off and disconnect the power plug.

Maintenance 37

Replacing the white-background-platen

Replacing the white-background-platen

2

1

Replacing the White-Background-Platen

Your white-background-platen can become worn and discolored after long periods of use and in such cases; replacement with a fresh white-background-platen
is recommended. WIDEsystem monitors scanner usage and will warn you when it is time for a replacement.

Turn scanner power off and dis c onne c t

1. Press the main power switch (scanner back) to OFF

2. Disconnect the power plug.

Open the scanner lid

Pull back the scanner lid to expose the scan area (glass plate).

Maintenance 38

Replacing the white-background-platen

3

Locate the white background plat e n

The white background platen is attached to the lid’s underside. It is constructed
as two layers - upper layer and lower layer. The lower layer faces the glass.

The upper layer is attached to the bottom side of the lid with Velcro at its corners
and edges.

Maintenance 39

Replacing the white-background-platen

Replacing the white-background-platen

5

4

Remove the old w hite background platen

Use both hands to place your fingers between the bottom side of the lid and the
top edge of the upper layer.

Pull the platen free.

Place the new white bac k ground platen on

the glass

Place the new white background platen on the glass plate with its Velcro corners
facing up.

Align the new white background platen on the glass by making sure there is an
equal amount of space around all four edges of the lower layer (the layer resting
on the glass).

Maintenance 40

Replacing the white-background-platen

Replacing the white-background-platen

7

6

Gently close the lid

Press the lid firmly at all its corners and edges to ensure contact between the lid’s
Velcro and the white background platen’s Velcro.

Press on the white background plat e n

Make sure your hands are clean. Open the lid and press firmly on the new white
background platen corners and edges to make sure the Velcro is properly in contact
in all places.

Recalibrate the scanner as described under Maintenance – Calibration.

Maintenance 41

Replacing the Dust Filters
Replacing the Dust Filters

2

1

Replacing the Dust Filter s

Fresh dust filters can reduce the amount of time spent on cleaning and calibration. The dust filters protect your scanner’s air-cooling vents. Your scanner
monitors usage of the filters and will warn you when it is time for a replacement through WIDEsystem.

Turn scanner power off and dis c onne c t

1. Press the main power switch (scanner back) to OFF

2. Disconnect the power plug.

Locate the air vent and dust filte r bin

Locate the square-shaped dust filter bin on the underside of the scanner.

Maintenance 42

Replacing the Dust Filters
Replacing the Dust Filters

4

3

Detach the bin

Insert a screw-driver or other flat tool under one of the bin’s corners to snap it down and
detach it from its frame.

Replace the filter

The filter (soft material) is inside the bin. Remove the old filter and replace with a fresh one..

Maintenance 43

Replacing the Dust Filters

5

Reattach the bin

Reattach (click on) the bin to its frame on the underside of the scanner

Maintenance 44

Downloading New Firmware
What is Firmware?

Like a computer, your scanner needs an operating system in order to work.
This operating system is called "Firmware”. Firmware runs inside the
scanner and links its processors with the PC applications running the
scanner.

When do I need new fir m ware?

Your scanner is shipped with the latest firmware available. You can
afterwards upgrade your original firmware with newer firmware and
continue to do so as they are released. Firmware upgrades can be
downloaded from your manufacture’s website or obtained through your
dealer.

Upgrade your firmware when:

1. One or more new features are released or other improvements are
made to the scanner though its firmware.

2. An error is discovered in the firmware version you have in the scanner
and your manufacturer recommends installation of new firmware in
which the error is corrected.

NOTE: Your manufacture’s website specifies improvements for every

new firmware release.

How to identify the firmware version running in the scanner?

1. Start WIDEsystem –double-click on the system tray’s WIDEsystem
icon.

2. Select the Info tab.

3. The Info tab displays useful data about your scanner firmware.

4. Firmware release - Upgradeable firmware version.

5. Firmware download time - The date/time the current firmware was
downloaded.

You can upgrade your firmware if the Firmware Release number is lower
than the newest firmware version number on your manufacture’s website.

How to install new firmware?

New firmware is installed by opening the firmware .exe file. The
firmware .exe file must first reside on your machine. Select the Save
target (or Save Link) option if downloading from the web.

To install the firmware file on your scanner:

1. Go to your manufacture’s website and locate the new firmware for your

scanner.

2. Download/save the firmware .exe file in a folder on your machine.

3. Double click the .exe file to start the installation wizard.

4. Follow the wizard’s instructions on your screen.

5. Installation can take up to 1 minute depending on the scanner model

and firmware version. The WIDEsystem scanner icon on your system
tray blinks red during the process.

NOTE: Update WIDEsystem - When upgrading firmware, always

update WIDEsystem to the latest version. WIDEsystem is available on your
manufacturer’s website.

Trouble Shooting 45

Trouble Shooting

This section describes trouble-shooting procedures for the most common issues that can arise with your
scanner. Please look for a problem description that matches your actual situation. If found, perform the
recommended trouble-shooting procedures before requesting a service call.

How are errors re por ted on your system

The scanner panel’s Error Indicator will blink when the scanner detects an error. WIDEsystem will report the nature of the
error on your screen.

Correcting common errors

1. The actual nature and cause of the error may be reported immediately through a message on your screen. If not,
open WIDEsystem (double--click the WIDEsystem icon

additional information about the error.

2. The information on your screen may include instructions and actions to remedy the error. Follow the instructions on
your screen.

3. Look for a description of the error and remedy in this users guide’s trouble shooting section. Follow the instructions
provided.

Technical assistance

In some cases you may need technical assistance. You should contact your service provider if one or more of the
following cases is true:
a. … the error cannot be remedied through the action suggested on your PC screen.
b. … the error and its remedy is not described in this users guide.
c. … the system fails to report the error on your screen.

Before calling technical assistance prepare the following:

4. Write down your scanner model and serial number. The serial number is printed on
a label on the back of the scanner.

5. Write down your Firmware version. See the section

version running in the scanner?.

on your system tray) and select the Status tab to view

How to identify the firmware

NOTE: Your manufacture’s website contains service provider contact information.

Trouble Shooting 46

Problem

Possible Causes and Remedies

• Your interface is not enabled on the PC or set up correctl y. Cont rol that the Windows device manager lists the interface

If you connected and tried to ins tall the scanner before install i ng WIDEsystem, the “unknown device found mess age” will appear.

• The scanner m ay be in sleep mode. Press the power button t o wake up t he s canner.

Problems Related to Scanner Installation

“Unknown device is foun d “ message.

No functional drivers found – yellow error
icon on scanner in Device M an ag er

WIDEsystem does not detect the scanner.

option and that its drivers function correctly.

• WIDEsystem drivers were not instal l ed before connecting the scanner. S hut down the scanner and PC, unplug power and
USB connections and rest art the installation from s tep 1 as described in the instal l at i on section of this guide. I f you continued
installation before installing WIDEs ystem, see the troubles hoot i ng i nstructions below.

• Loose interface connection – on both ends, unplug and then firmly plug-in the interface cable.

• System needs rebooting - shut down the scanner and PC, unplug power and USB connections. Then plug in the USB

connections and turn on the PC. When Wi ndows is loaded, plug in the scanner power and turn on the scanner main power
switch.

If you ignored this and continued t o s tep through the dialogs from there, the scanner will be entered on the system as a new
device without functional drivers. I f this is the case, t he scanner will be displayed in the Windows Device Manager with a yellow
error icon. The scanner entry mus t be removed from the Device m anager before re-installing correctly.

1. In the Device Manager - remove the scanner ent ry.

2. Shut-down the PC, shut down and unplug the scanner, disconnect the scanner from the PC.

3. Perform the install ation from step 1 as described in the installation section of this guide. Be sure to install WIDEsystem
before connecting the scanner.

• The W I DEsystem driver version inst al l ed on your PC is older than your scanner model. I ns tall the WIDEsystem drivers from
the WIDEs ys t em TOOLS CD-ROM that came with your scanner. If not available, download the newest version from your
manufacturer’s website or c ontact your dealer to obtain the right WIDEsystem vers i on.

• WIDEsystem drivers were not inst al l ed bef ore connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart t he i nstallation from st ep 1 as described above.

• Loose interface connection – on both end, unplug and then firmly plug-in the interface cable.

• System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the int erface connections,

turn on the PC and when Windows is loaded, t urn on the scanner.

Trouble Shooting 47

Problem

Possible Causes and Remedies

Error Indicator LED blinking

Problems Related to Operation of the Scanner

An error was detected.

The error may be reported immedi at el y t hrough a message on your screen. If not , open WIDEsystem (scanner icon on your
system tray) and select the Status tab to view additional i nformation about the error. Perform one of the following:

• The information on your screen may include instructions and actions t o remedy the error. Follow the instructions on your
screen.

• Look for a description of the error in this users guide. Follow the instructions provided.

• In some cases you may need technic al assistance. You should contact your service provider if one or m ore of the following

cases is true:
a. … the error cannot be remedied through t he action suggested on your PC screen.

b. … the error and its remedy is not described in this users gui de.
c. … the system f ai l s to report the error on your screen.

Need to contact Technical assistance

In order to get the best and fast est solution to your problem, you s houl d prepare as much information as possible before calling
your service provider for technical assistance. Your m anuf acture’s website contains s ervice provider contact information.

See instructions above

.

Trouble Shooting 48

Error message: Correction o f Cam er a X

1. Your scanner is continuous ly monitoring its cameras. This error m essage often appears when the internal glass plate or

failed

Error message: Unable to Adjust Camera

Application control keys (one touch) do not
work

Can’t operate or contact scanner after
Firmware upgrade failure.

white background platen is dirty or smudged. Clean the scanning area, reboot the scanner and then complete the
maintenance steps as described in the section Maintenance in this guide.

2. If the problem persis ts after cleaning t he scanner area - The problem coul d be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objec ts from the scanning area. Even the sm alles t loose objec ts will dis turb
the scanner’s adjustment function.

3. Summon your technic al service provider if the problem persists.

1. There could be a loos e objec t in the opti cal path. Remove any torn piec es of paper or other loos e objects from the scanni ng
area. Even the smallest l oose objects will disturb the s canner’s adjustment function.

2. If the problem persis ts after controlling f or loose objects in the opt ical path – the problem is often caused by an unclean or
smudged internal glas s plate or white background platen. Clean the scanning area, reboot the sc anner and then complete
the maintenance steps as described in the secti on Maintenance in this guide.

3. If the problem persists after cleaning the scanner area and all above possibilities have been attempted - s ummon your
technical service provider.

1. Check the One Touch setup entri es in WIDEsystem . Click on the scanner icon to open W IDEsystem and selec t the One
Touch tab. View W IDEsystem Help for ins t ructions.

2. Check that the applicati ons defined in the WI DE system One Touch setup ent ri es are i nstalled on your PC

3. Make sure that the applications defined in the WIDEsystem O ne Touch setup entries are actually designed to work with
(compatible with) your scanner’s application control keys. See the application’s docum entation or contact the application
software dealer.

A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted
firmware update process. Only part of the intended firmware may be loaded, rendering t he scanner inaccessible. You need reboot
the scanner to Safe Mode to reappl y t he firmware.

Restart the scanner. If the scanner detects corrupted firmware, it will start up in Saf e M ode.
Confirm Safe Mode: Open WIDEsystem – double-click the WIDEsystem scanner icon on your system tray. T he “Scanner:” field

should show “Scanner is in Safe Mode”.
Follow the steps for firm ware installation

.

NOTE: Safe Mode is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner

when it is in Safe Mode.

Trouble Shooting 49

Problem

Possible Causes and Remedies

1. Check in your scanning applicati on that your size settings are either f or Auto detection or correspond to the size of the whole

This is often caused by an unc l ean gl ass plate. Even a single spec of di r t in the wrong spot on the glass plate can appl y a s treak

Problems Related to the Scanning Results

Not whole image scanned

One or more thin vertical l i n es show up i n
the scanned image, but not in the original
drawing.

original.

2. Check that you are loading the original c orrec tly from the scanner’s ri ght side.

along your entire scan. To remedy:

1. Clean your glass plate as described i n t hi s users’ guide.

2. Most dirt on the glass plate is introduced by the document s. Wipe clean the document with a dry lint-free cl oth before feeding
the document into the scanner.

3. If the problem persis t s after cleaning, start WIDEsystem and calibrate the scanner. T he s canner may have memorized dirt
specs and you need to recalibrate aft er di rt-removal.

4. If the problem persis t s after cleaning and calibration –Chec k the glass plate for sc rat ches. A damaged glass pl at e should be
replaced. Contact your service provider for information.

5. A damaged calibration sheet can also cause streaks . Obtain a new sheet and recalibrate the scanner.

B: Safety Instructions 50

Appendix B: Important Safety Instructions

Read all of these instructions and save them for later use. Follow all warnings and instructions marked on the scanner.

A. Do not place the scanner on an unstable surface, stand, cart or table. Serious damage can be caused if the unit falls.
B. For cleaning, do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
C. Before cleaning or replacing any user-replaceable parts, be sure to turn the scanner power off and disconnect the power plug.
D. The scanner should be operated from the power source type indicated on the marking label. If you are unsure of the type of power available, consult your

dealer or local power company.
E. The scanner is intended for use on IT, TT and TN power distribution systems, and is equipped with a three-wire grounding type plug. This plug will fit only into

a grounding-type power outlet. This is a safety feature which relies on building installation. If you are unable to insert the plug into the outlet contact your
electrician to replace your obsolete outlet. Do not defeat or ignore the purpose of the grounding-type plug.

F. Do not allow anything to rest on the power cord. Do not locate the scanner where persons will walk on the cord.
G. If an extension cord is used with the scanner, make sure that the total ampere ratings of the products plugged into the extension cord does not exceed the

extension card ampere rating. Make sure that the total rating of all products plugged into the wall outlet does not exceed 15 amperes.
H. Slots or openings in the cabinet at the back or bottom are provided for ventilation. This ensures reliable operation of the product and protects it from

overheating. These openings must never be blocked or covered. The openings should never be blocked by placing the unit on a bed, sofa, rug, or other similar
soft surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.

I. Never push objects of any kind into the scanner through cabinet slots since they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electrical shock. Avoid any possibility of spilling liquid of any kind on the scanner.

J. Do not attempt to service the scanner yourself. Opening or removing those covers requiring tools may expose you to dangerous voltage points or other risks.
Refer all servicing in those compartments to authorized service personnel.

K. Unplug the scanner from the wall outlet and refer servicing to authorized service personnel under the following conditions:

• When the power cord or plug is damaged or frayed.

• If liquid has been spilled into the scanner.

• If the scanner has been exposed to rain or water.

• If the scanner does not operate normally when operating instructions are followed then adjust only those controls covered by the instructions in

this manual. Improper adjustment of controls other than those mentioned in this manual may result in permanent damage and will at best
require extensive work by a qualified technician to restore this product to its normal operation.

• If the scanner has been dropped or the cabinet has been damaged.

• If the scanner exhibits a distinct change in performance, indicating a need for service.

C: Regulations 51

Appendix C: Regulations

FCC Regulations

USA

NOTE: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.

Caution: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly approved by the manufacturer may cause harmful interference
and void the use's authority to operate the equipment.

CE Regulations

EU

Warning
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate
measures.

VCCI Regulations

Japan

This equipment has been tested and found to comply with the limits for a
Class A product according to Agreement of VCCI:2008 (CISPR 22).

C: Regulations 52

Part

Toxic or hazardous Substances and Elements

Lead

Mercury

Cadmium

Hexavalent

Polybrominated

Polybrominated
Fluorescent

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous

Toxic or Hazardous Substances or Elements

Name
部件名称

(Pb)
铅

(Hg)
汞

(Cd)

镉

有毒有害物质或元素

Chromium
(Cr (VI))

六价铬

biphenyls
(PBB)

多溴联苯

diphenyl ethers
(PBDE)

多溴二苯醚

Lamp

荧光灯管

materials for this part is below the limit requirement in SJ/T11363-2006.
表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363-2006标准规定的限量要求以下。
X: Indicates that this toxic or hazardous substance contained in at least one of the
homogeneous materials used for this part is above the limit requirement in SJ/T11363-

2006.
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006标准规定的限量要求。
(Enterprises may further provide in this box technical explanation for marking “X” based
on their actual conditions.

企业可在此处根据实际情况对上表中打“ X”的技术原因进行进一步说明。)

O O O O O O