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WhiteHEAT/USB
Multi-port Serial Adapter for USB
Installation Guide
Contact Information:
Connect Tech Inc.
42 Arrow Road
Guelph, Ontario, Canada N1K 1S6
Tel: 519-836-1291 (International)
800-426-8979 (Canada & USA)
Fax: 519-836-4878
Email: sales@connecttech.com (sales)
support@connecttech.com (support)
URL: www.connecttech.com
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Introduction
Connect Tech Inc. proudly presents the WhiteHEAT/USB, a high-speed multi-port
communications adapter for Universal Serial Bus (USB) compatible computers. It
provides you with four high performance serial ports with baud rates up to 460.8 Kbps
that are compatible with any standard Windows serial communications application.
WhiteHEAT/USB is fully USB 1.1 compliant. You simply connect it to an available
USB port on your computer and the hardware setup is complete. It eliminates the need to
open the computer to install an adapter. It is hot swappable with Plug and Play
installation - no jumpers or switches to set.
The WhiteHEAT/USB is an ideal solution for multi-port serial communications in
applications such as Point of Sale; Industrial Process Control; Data/Telecommunications
and Office Automation. It allows easy Plug and Play attachment of peripherals such as
barcode scanners, receipt printers, card readers, testing and monitoring equipment,
modems, printers and any other device requiring serial communications.
Features
• Four high performance Plug and Play RS-232 ports.
• Baud rates up to 460.8 Kbps using 16C654 Quad UARTs.
• Each port can be configured independently
(baud rate, parity, data and stop bits).
• High speed host connection via the Universal Serial Bus.
• USB 1.1 compliant - hot swappable with Plug and Play installation - no jumpers or
switches to set.
• Windows 95/98/Me/2000/XP/CE and Linux compatible.
Your WhiteHEAT/USB product consists of the following components:
• WhiteHEAT/USB communication module
• USB cable, Type A to Type B, two metres long
• WhiteHEAT/USB device drivers
Software Installation
The WhiteHEAT/USB provides support for Windows 95/98/Me/2000/XP/CE and Linux.
Please refer to the
WhiteHEAT/USB device driver diskette. These files contain technical tips or release
notes concerning installation and configuration of the device driver. For further
information concerning software installation of WhiteHEAT/USB products please visit
the Connect Tech website at
If you are interested in a device driver for an operating system not listed please contact
the Connect Tech Sales Department.
readme.txt files found in the appropriate directories on the
www.connecttech.com.
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Windows XP Installation
The following instructions outline how to install the WhiteHEAT/USB to a computer
running Windows XP. If you did not receive the Windows XP driver on your
WhiteHEAT/USB driver diskette, please go to the
the Connect Tech website for product manuals, installation guides, device driver
software, diagnostic utilities and updates.
1. After connecting the supplied USB cable to the USB ports on your computer system
and the WhiteHEAT/USB, the
Insert the WhiteHEAT/USB driver diskette into floppy disk drive A
2.
3. Choose what you want the wizard to do by selecting
(Advanced)
. Select Next.
Found New Hardware Wizard will appear.
Download Zone of the Support Center on
Install from a list or specific location
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4. Choose Select removable media (floppy, CD-ROM) and Include this location in the search and
5. The
6. Installation is complete when no more dialogue boxes appear.
You can now verify the presence of WhiteHEAT/USB serial ports in your system by
going to
A:\WinXP. Now select Finish.
type
Found New Hardware Wizard will repeat steps 1 through 4 to complete the
installation of the WhiteHEAT/USB serial ports. Please follow the on-screen
instructions
Start - Control Panel – System Properties – Hardware - Device Manager - Ports.
Status LEDs
When you connect the WhiteHEAT/USB to a computer system that is already powered
on, the LED labeled
to the USB port.
Whenever you connect a communication device to a WhiteHEAT/USB serial port, the
corresponding LED will light for that port indicating a connection between the
WhiteHEAT/USB and the communication device.
When there is data communications between the WhiteHEAT/USB and a connected
device, the corresponding port LED and the LED labeled
traffic.
Note:
Please contact Connect Tech Technical Support if you require additional information
concerning the installation or operation of your WhiteHEAT/USB.
USB will blink, confirming the connection of the WhiteHEAT/USB
USB will blink indicating data
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Copyright Notice
The information contained in this document is subject to change without notice. Connect Tech shall not be liable for errors
contained herein or for incidental consequential damages in connection with the furnishing, performance, or use of this material.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document
may be photocopied, reproduced, or translated to another language without the prior written consent of Connect Tech, Inc.
Copyright 1998, 1999, 2000, 2003 by Connect Tech, Inc.
Trademark Acknowledgment
Connect Tech, Inc. acknowledges all trademarks, registered trademarks and/or copyrights referred to in this document as the
property of their respective owners.
Not listing all possible trademarks or copyright acknowledgments does not constitute a lack of acknowledgment to the rightful
owners of the trademarks and copyrights mentioned in this document.
Specifications WhiteHEAT/USB
Number of ports:
Electrical Interface
Connectors
Control Signals/Pinouts Signal Pin #
Baud Rates
ESD protection
Bus
Regulatory Approvals
System Requirements
Part Number
Note: for more detailed specifications please go to Connect Tech website address
www.connecttech.com
CTIM-00408, Rev. 0.03, February 21 2003
Part No.: MAN081
02/03 Printed in Canada
4
RS-232
Four DB-9 male (serial ports)
One USB Type B connector (host connection)
DCD
RxD
TxD
DTR
SG
DSR
RTS
CTS
RI
Signal
Direction
1
2
3
4
5
6
7
8
9
input
input
output
output
signal gnd.
input
output
input
input
DB-9
Male Connector
1
50 – 460.8 Kbps
IEC 1000-4-2 compliant
USB 1.1 bus compatible
FCC Class A
ICES-003
EN 500082.1:1997
EN 55022 Class A
EN 61000-4-2
EN 61000-4-4
EN 61000-4-5
EN 61000-4-6
EN 61000-4-8
EN 61000-4-11
EN 61000-4-3
An available USB port on your system
WH4A01
5
96
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Class A Computing Device
WhiteHEAT/USB
Connect Tech Inc. declares that the product(s) covered by the contents of this manual have been tested and found
compliant with the below listed standards as required by the Electromagnetic Compatibility (EMC) Directive for
General Immunity Compliance, EN 50 0082.1:1997
EN 55022 ....... Conducted and Radiated emissions
CISPR 22 Class A
EN 55024 Immunity to Disturbances
EN 61000-4-2
EN 61000-4-3
EN 61000-4-5
The above satisfy the requirements of:
USA: FCC – CFR47, Part 15, part 2
Canada: ICES-003
Europe EMC Directive
Japan: VCCI
Australia/New Zealand: AS/NZS
Rod Doré Dave J. Worthen, P. Eng.
Manager of Engineering President
EN 61000-4-6
IEC 61000-4-8
IEC 61000-4-11
Industry Industrie
Canada Canada
Limited Lifetime Warranty
Connect Tech Inc. provides a Lifetime Warranty for all Connect Tech Inc. hardware products and warrants that it is to be in
good working order for the product's lifetime from the date of purchase from Connect Tech Inc. or an authorized Connect Tech
Inc. business partner. Should this product, in Connect Tech Inc.'s opinion, fail to be in good working order during the warranty
period, Connect Tech Inc. will, at its option, repair or replace this product at no charge, provided that the product has not been
subjected to abuse, misuse, accident, disaster or non-Connect Tech Inc. authorized modification or repair. You may obtain
warranty service by delivering this product to an authorized Connect Tech Inc. business partner or to Connect Tech Inc. along
with proof of purchase. Product returned to Connect Tech Inc. must be pre-authorized by Connect Tech Inc. with an RMA
(Return Material Authorization) number marked on the outside of the package and sent prepaid, insured and packaged for safe
shipment. Connect Tech Inc. will return this product by prepaid ground shipment service. The Connect Tech Inc. Lifetime
Warranty is defined as the serviceable life of the product. This is defined as the period during which all components are
available. Should the product prove to be irreparable, Connect Tech Inc. reserves the right to substitute an equivalent product if
available or to retract Lifetime Warranty if no replacement is available.
The above warranty is the only warranty authorized by Connect Tech Inc. The above warranty applies to products sold on or
after January 1, 2003. NOTE: Under no circumstances will Connect Tech Inc. be liable in any way for damages, including
any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use,
such product.
RMA Procedure
Connect Tech products requiring warranty or non-warranty repairs need a Return Merchandise Authorization (RMA) Number.
To obtain a RMA Number please contact:
Connect Tech Inc. Tel: 519-836-1291 (International)
c/o Technical Support 800-426-8979 (Canada & USA)
42 Arrow Road Fax: 519-836-4878
Guelph, Ontario Email: support@connecttech.com
Canada N1K 1S6 UR L: www.connecttech.com
Include with the product, proof of purchase (including date of purchase), a description of the problem and the RMA number.
Clearly display the RMA number on the external packaging. Please refer to the Limited Lifetime Warranty for further
restrictions or requirements.
Note:
1. Please pack the item for repair securely and ship it prepaid and insured. Connect Tech is not liable for damage or
loss to the product due to shipping.
2. Connect Tech will not accept items for repair without an RMA number.
3. Connect Tech will not accept items for repair shipped freight collect.
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