Page 1
User's Manual
Portable Printer
Part No. UMAN-EN4
Comtec Information Systems, Inc.
Rev. 1.2 July 21, 1998
Page 2
WARNING
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of FCC Rules. These
limits are designed to provided reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user's authority to
operate this equipment.
Proprietary Statement
This manual contains proprietary information of Comtec Information
Systems, Inc. It is intended solely for the information and use of
parties operating and maintaining the equipment described herein.
Such proprietary information may not be used, reproduced, or
disclosed to any other parties for any other purpose without the
expressed written permission of Comtec Information Systems, Inc.
Inasmuch as every effort has been made to supply accurate information in this manual, Comtec is not liable for any erroneous information
or omissions.
Copyrights
The copyrights in this manual and the printer described therein are
owned by Comtec Information Systems, Inc. All rights are reserved.
Unauthorized reproduction of this manual or the software in the
printer may result in imprisonment of up to one year and fines of up
to $10,000 (17 U.S.C.506). Copyright violators may be subject to
civil liability.
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iii
Contents
Introduction ................................................................... 1
Printer Specifications ................................................... 3
Physical...................................................................... 3
Environmental............................................................3
Printing Characteristics.............................................. 3
Communications Interface ......................................... 3
Communications Protocol.......................................... 4
Pin Assignments ........................................................ 4
Media Type.................................................................5
Media Handling..........................................................5
Software Features...................................................... 5
Controls ......................................................................... 7
Keypad Functions ...................................................... 7
Self Test ..................................................................... 7
Batteries and Charging................................................. 8
Removing and Replacing Batteries ........................... 8
Low Battery Shutdown...............................................9
Conditioning............................................................... 9
Installation of Media: Direct Thermal Units............... 11
Peeler not in use ...................................................... 11
Peeler in use ............................................................ 11
Troubleshooting .......................................................... 13
Self Test: .................................................................. 13
Troubleshooting Guide............................................. 13
Maintenence ................................................................ 15
Cleaning the print head:...........................................15
Cleaning the platen..................................................16
Cleaning the peeler roller: ...................................... 16
Cleaning Sensors ....................................................16
Communicating to the Printer.................................... 17
Cable Communications............................................17
IR Communications .................................................18
SRRF Communications ........................................... 18
continued next page
Page 4
APPENDIX A ............................................................. A-1
APPENDIX B ............................................................. A-4
APPENDIX C ............................................................. A-5
APPENDIX D .............................................................. A-6
Patent Information..................................................... A-7
Page 5
Operation Section
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UMAN-EN4
Encore 4 Printer
Introduction
The Encore™4 Intelligent Portable Printer utilizes the
latest in direct thermal or thermal transfer printing technology. This product is designed for portable printing and
is ideally suited to print shelf labels, tickets, price change
stickers, receipts, linerless labels and any other mobile
applications where printing is required on-site.
Integrated battery status and hardware diagnostics
circuits, as well as its compact size, make the Encore 4
ideal for mobile printing. Some Encore 4 models offer
wireless communications via short range radio frequency
(SRRF) or infrared (IrDA) interfaces.
This manual should be read in its entirety before attempting operation of this product. Further information
regarding this printer’s features and operation can be
found in the Comtec Printing Systems Programming
Manual (Comtec p/n PRO-MAN).
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Printer Specifications
Physical
Height: 5.5" (139.7 mm)
Width: 6.1" (154.9 mm)
Depth: 4.0" (101.6 mm)
Weight: 2.90 lbs. (1.32 kg) w/o stock
Environmental
Operating temperature: 14° to 104°F (-10° to
40°C)
Storage temperature: -4° to 140°F (-20° to 60°C)
Relative humidity: 95% non-condensing
The Encore 4 automatically compensates for head
temperature when printing. Protection circuitry prevents
damage due to excessive print head temperatures.
Printing Characteristics
Print Head Life: 1,964,160" (50 Km nominal)
(estimated)
Technology: Direct Thermal or Thermal
Transfer
Print Speed: 2-3 IPS (50.8-76.2 mm)
Print Head Width: 4.25" (108 mm)
Print Head Density: 203 DPI (8 dots/mm)
Number of Dots: 832
Communications Interface
• Built-in RS-232 port for one or two-way communi-
cation to terminal or other host up to 19.2K BPS.
• Encore 4 Wireless: Infrared communications via
IrDA specifications or Short Range Radio Frequency (SRRF) communications at 900 MHz or 2.4
GHz. Frequencies of 418 and 433 MHz, compatible with EC specifications, are also available.
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UMAN-EN4
Communications Protocol
The Encore 4 supports RTS/CTS (hardware) and XON/
XOFF handshaking protocols to synchronize with the
host terminal. The handshaking protocol and the baud
rate are programmable. The default communications
parameters are:
Handshaking = RTS/CTS Baud Rate = 19,200
Parity = None Data Bits = 8
Stop Bits = 1
Pin Assignments
The following are the pin assignments for the 8-pin DIN
RS232C serial connector.
Pin Pin Signal Signal
Number Name Type Description
1 RXD input Receive Data
2 TXD output Transmit Data
3 CTS input Clear To Send from host
4 R TS output Request To Send
set high when printer
is ready to accept command/
data
5 GND Ground
6 NC No Connect
7 DSR input Data Set Ready
Low to high transition turns
printer on, High to low
transition turns printer off
(if enabled)
8 DTR output Data Terminal Ready
set high when printer is on
(set to battery voltage for
“S” versions)
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UMAN-EN4
Media T ype
• Paper Labels
• Synthetic Labels
• Tags
• Two-part thermal receipts
• Linerless labels (on linerless models only)
• Plain paper (Thermal transfer units only)
Media Handling
Media Width: 4.25" (108 mm) max. width
1.5" (38 mm) min. width
Maximum Print Width: 4.09" (104 mm) max. width
.005" (.13 mm) min. width
Media Core Size: .75" (19 mm)
• Self-centering stock width adjustment (patent
pending)
• Easy stock loading system
• Optional automatic label peeler
• Optional label present sensor
Software Features
• Vertical or horizontal printing
• Left, right, or center justification
• Scale to fit
• Concatenation
• Line print mode- ideal for reciept printing
• Optional PCL5 emulation
• Programmable label odometer with on-demand
terminal reporting
• Serial number reporting to terminal on demand
• Automatic print head temperature compensation
• Programmable inactivity shut-off
• Out of paper/head-up error LED indicator
• Power On/Off from terminal or built-in keypad
• Black bar/gap sensing
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Formats
• 25 Resident fonts
• Optional international character fonts
• Flash memory for down-loadable programs, label
formats, fonts and graphics
• Fully scalable fonts
• Built-in graphics support
Accessories and Options
• Single-bay battery pack fast charger/conditioner
• Four bay battery pack fast charger/conditioner
• Trickle charger
• Vehicle Charger
• Extra NiMH battery pack
• Variety of interface cables
• IrDA Option
• All commonly used frequency short range radio
frequency (SRRF) interface options
• Soft carrying case
• Protective rubber boots for severe use
• Mobile mount for use on heavy equipment
Power
The Encore 4 utilizes a removable NiMH battery pack.
If not connected to a terminal with DTR present, the
Encore 4 will automatically power off to conserve battery
life. The time-out value can be programmed from the
host terminal; the factory default time-out is two minutes.
Additional power features include:
• Charge duration of 600 to 800 labels
• Low battery indicated by flashing LED and reported
to terminal on demand
• Power on/off controlled from terminal or keypad
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Controls
Keypad Functions
Advances media to
next label or sense
mark without printing.
Momentary on action
turns printer on
Turns printer off.
Po wer Light:
Indicates
Printer is
turned on
Status Light: Steady
light indicates printer is
either out of media, or
head release latch is
open.
Flashing during data
transmission between
host and printer
indicates normal
wireless operation.
Low Battery Light:
Flashes when battery is
near its shut off voltage.
Steady light indicates
battery must be
recharged or replaced.
Self T est
The Encore 4 can perform a self test which will print a
solid black line to insure all elements of the print head are
working, and then print out the version of software loaded
in the printer. Refer to the Troubleshooting section for
more details on interpreting the self-test.
The self test is activated by the following key sequence:
1.Press the "FEED" key
2.While still holding down the "FEED" key, turn on
the printer by pressing and releasing the "ON" key.
3.Release the "FEED" key
The Encore 4 will perform the self test and remain on.
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Lift Release Latch to
remove battery pack.
Battery Contacts.
Encore 4 Battery Installation/Removal
Batteries and Charging
Removing and Replacing Batteries
Batteries are removed from the Encore 4 by the follow-
ing procedure:
1.Face the front of the printer. Push the battery
release button on the right side of the printer towards the top of the printer.
2.Firmly slide the battery pack out the left side of the
printer until it is clear while still keeping the battery
release button raised.
Batteries are replaced by the following procedure:
1.Align the battery pack to the printer so that the
battery contacts (the metal plates on the top of the
battery) are oriented towards the top and inside of
the printer.
2.Slide the pack into the printer until it locks in place.
3.The battery will engage with a distinct “click” .
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UMAN-EN4
Low Battery Shutdown
The Encore 4 monitors battery charge level in software
and will cause the low-battery LED to flash as the batteries become depleted. When the LED illuminates continuously, the printer should be shut off and the battery pack
re-charged. The Encore 4 will automatically shut itself off
if the batteries become severely discharged.
Listed below are the specifications for the Encore 4
chargers:
UC7200/Encore: This NiMH charger/conditioner is
designed to charge and condition individual battery
packs used on the Encore 4 portable printer. Battery packs may be charged separately or while
plugged into the Encore 4. Typical charge time is
60 to 90 minutes. Universal 110 to 230, 50-60 Hz.
V A C input.
Do not attempt to charge batteries with the
UC7200 Charger while printing. Attempting to
print while charging batteries can result in unreliable charging.
Trickle Charger (Comtec p/n AT13797-1): A wall type
charger which is a cost effective means of charging
battiers in a stand-by mode. Allows simultaneous
charging and printing.
Use of any other charger not approved specifically
by Comtec for use with Encore 4 NiMH batteries
could cause damage to the battery pack or the
printer and will void the warranty.
Conditioning
Encore 4 battery packs should be conditioned once a
week for maximum battery life. The UC7200/Encore
charger/conditioner’s “Condition” cycle will fully discharge
the battery pack to a safe limit and then re-charge it to its
maximum level.
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Media Installation: Peeler not in use
Media Installation: Peeler in use
Peeler Roller
“Open” Button
Media
Liner
Edge Guide
“Open” Button
Edge Guide
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continued next page
Installation of Label Media
The Encore 4 can print and separate labels automatically using its optional built in label peeler, and print on
conventional media or print continuous batches of labels
without using the peeler. The following details label
media installation for these two modes.
Peeler not in use
(Journal, linerless, or batch quantities of labels)
1.Turn unit off.
2.Press and hold the “Open” button on the front of the
unit. Rotate the top back to reveal the paper compartment
3.Remove the edge guide and install the media roll
on the spindle. Lead the free end over the rubber
roller (platen). Media should feed from the top of
the roll.
4.Slide the edge guide back over the spindle and
against the roll of media. Roll will be automatically
centered in the paper compartment.
5.Close the top and insure it is securely latched
before beginning to print.
Peeler in use
(Do not use the label peeler when printing a batch quantity of
labels)
1.Turn unit off.
2.Press and hold the “Open” button on the front of the
unit. Rotate the top back to reveal the paper compartment
3.Remove the edge guide and install the media roll
on the spindle. Lead the free end over the rubber
roller (platen). Media should feed from the top of
the roll..
4.Lift peeler roller by depressing “Open” button on
front of unit. Lead edge of media under the
grooved peeler roller. Stock will emerge from the
slot in the front cover.
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UMAN-EN4
5.Slide the edge guide back over the spindle and
against the roll of media. Roll will be automatically
centered inside the paper compartment.
6.Close the top and insure it is securely latched
before beginning to print.
7. As media is printed, labels will be peeled off the
backing liner and will stay on the printer until removed. Labels should not be printed in batches
when the peeler is being used. This will prevent
labels from sticking to one another and prevent
potential jams.
Units equipped with label presence sensor: If the sensor is
activated, further printing will be inhibited until the most
recently printed label is removed.
Installaion of Media (continued)
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Troubleshooting
Self T est:
Perform the self test as described in the Controls section. Unit should print a solid black line and two reports.
The first report indicates model, ROM version, serial
number, baud rate, etc. The second report contains
application information. If no second report appears,
there is no application loaded.
continued next page
Troubleshooting Guide
No power
• Check battery, recharge or replace as necessary.
Media does not feed:
• Be sure print head is closed and latched.
• Check spindle holding media for any binding.
• If unit is equipped with label presence sensor: Insure most
recently printed label is removed. Also insure label sensor is
not blocked.
• Check media. If linerless unit, insure media does not have
liner.
Poor or faded print:
• Clean print head.
• Check/replace battery.
• Check quality of media.
Partial/missing print:
• Check media alignment
• Clean print head.
• Verify print head is closed and latched properly
Prints illegible characters:
• Check baud rate.
No print:
• Check baud rate
• Replace battery
• Check cable connection to terminal
• Wireless units: verify communication link between printer and
terminal
• Invalid label format or command structure — use Hex Dump
Mode for troubleshooting.
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Reduced battery charge life:
• Recondition battery.
• Damaged battery-replace.
• Check battery date code: if one to two years old, short charge
life may be due to normal aging.
Error light flashing:
• No application: reload program.
• If using wireless communications: normal indication while data
is being received.
Error light always on:
• Check media is loaded and print head is closed and securely
latched.
Skips labels:
• Check for correct media with top of form sense mark or label
gap.
• Check print field length has not exceeded length of label.
• Insure bar/gap sensor is not blocked or malfunctioning.
Communication Error:
• Check media is loaded, head is closed and error light is off.
• Check baud rate.
• Replace cable to terminal.
Label Jam:
• Open head release latch.
• Generously apply alcohol to printer in area of jammed label.
Never use any sharp objects on printer mechanism
as it could damage the print head. Use only alcohol,
the supplied cleaning pen and /or a cotton swab for
cleaning the printer.
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continued next page
Cleaning the print head:
• Always turn the printer off prior to any cleaning
operation.
Peeler
Roller
“Open”
button
Platen
Bar/Gap
Sensor
Optional Label
Presence
Sensor
Print Head
Maintenence
The Encore 4 will provide years of reliable service
provided a few simple guidelines are followed. The
printer should be cleaned approximately every two weeks
or more often, depending on usage and the type of media
being employed. Components of the printer that require
periodic maintenance are the print head, print roller, label
peeler and the sensors. When cleaning, please use only
isopropyl alcohol, the same type included in the Comtec
Cleaning Kit. Always use Comtec label or ticket stock for
maximum print quality and extended printer lif e .
Cleaning the Encore 4
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UMAN-EN4
• Open the printer by pressing the “Open” button on
the front of the unit.
• Swing the print head open.
• Use the cleaning pen supplied with the printer and/
or alcohol and cotton swabs to clean the surface of
the print head, the platen, the sensors and the
peeler roller.
Cleaning the platen (print roller):
• Open the printer by pressing the “Open” button on
the front of the unit.
• Swing the print head open.
• Gently clean the platen with the cleaning pen
supplied with the printer and/or alcohol and a
cotton swab.
Cleaning the peeler roller:
Saturate a cotton swab with alcohol. Gently clean
the ridges of peeler roller with swab to remove
label adhesive residue. Rotate the peeler roller as
needed.
Cleaning Sensors
Bar/Gap Sensor:
The Bar/Gap sensor is located inside the media
compartment behind the platen. Blow out any dust
deposits carefully, then finish cleaning with the
cleaning pen supplied with the printer and/or
alcohol and cotton swabs.
Label Presence Sensor:
The label presence sensor is located on the outside of the print head. Remove any material blocking the lenses, blow out any dust deposits carefully, then finish cleaning with the cleaning pen
and/or alcohol and cotton swabs.
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Communicating to the Printer
The printer must establish communications with a host
terminal which sends the data to be printed. Communications occur in three basic ways:
• By a cable between the printer and its host terminal
• Infrared (usually by means of the industry standard
IrDA protocol)
• Short range radio frequency (SRRF)
continued next page
Serial
(RS232)
Communications
Port
IrDA
Window
Encore 4 Communications
Cable Communications
All Encore printers can communicate by cable; the
specific cable supplied with your printer will vary with the
host terminal. The 8- pin circular connector on your
communications cable plugs into the serial communications port on the side of the Encore 4. It is keyed to
assure correct alignment; do not try to force it if it does
not plug in. The other end of the cable must be plugged
into the host terminal. Communications between the
terminal and the printer is controlled by the applications
running on the terminal and the printer.
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IR Communications
Printers equipped for infrared (IrDA) communications
are identified by a small label under the plastic window on
the front of the unit. IrDA allows wireless communications
between the printer and the host terminal. IrDA units can
also communicate with a cable as detailed above, however, IrDA functions are disabled when the cable is
plugged in.
Linking a Printer to an IrDA Host
IrDA compliant terminals will automatically initiate
communications to the printer. First insure that there is a
direct line of sight between the printer and the terminal
that will be sending data. The IrDA window on the front of
the Encore 4 must face the corresponding window on the
terminal to properly send and receive signals. An IrDA
compliant terminal will seek out any linkable devices and
establish communications between them, even turning
the printer on if necessary.
SRRF Communications
The following discussion is based on the assumption
that both the printer and the device it communicates with
follow the protocol described in the Comtec Microradio
Dome Programming Manual. (Comtec p/n UMANRFDOME)
Printers equipped for short range radio frequency
communications (SRRF) allow wireless communication
with their host terminals from any direction. Reliable
transmission distances will vary but usually exceed 1m
(39”) under worst conditions. SRRF printers can be
identified by reading the printer’s serial number label on
the back of the unit, which will show the radio module’s
identification number and/or its operating frequency. The
Encore 4 printer can be equipped to work at several
different frequencies, and it is important to insure that the
frequency of the printer matches that of its host terminal.
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continued next page
SRRF Network Overview
The short range RF network operates as a collection of
linked pairs of terminals and printers. There is no base
station or centralized control; control of the network is
distributed across the entire network.
Before SRRF operation can begin, the Encore 4 must
be “linked” to a terminal with a compatible short-range
radio. Linking means that addresses are exchanged
between the terminal and the printer. Once linked, the
terminal and the printer become a “linked pair” and communicate exclusively with each other. The power can be
cycled on both the terminal and the printer without affecting the link; the link remains valid until another link is
deliberately created. Thus it is not necessary to perform a
link every time that the equipment is used. So long as
the linked pair is kept together, they remain linked indefinitely. If the linked pair is not stored together, then the
terminal and printer selected should be linked prior to
use.
Multiple linked pairs can be operated in close quarters
and each terminal will only communicate with its linked
printer. Each radio in the network has a device address
(terminal or printer), so every device is guaranteed to
have a unique address.
Linking From the Terminal to the Printer
The linking operation can be activated from either the
terminal or the printer. If the terminal has a scanner
available, then the bar-coded serial number on the side of
every printer can be scanned. The terminal can then
determine the printer address and can force a link to that
printer. A terminal can initiate a link even if no scanner is
available if the user manually enters the serial number of
the printer; however , this method is not recommended.
The terminal cannot control the scanner. The terminal
must be programmed to guide the user through scanning
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UMAN-EN4
the printer serial number bar-code. The terminal must
then execute an algorithm which converts the serial
number into an address. Comtec can provide C source
code to licensed OEM customers that handles the conversion from serial number to address.
Linking From the Printer to the Terminal
When no scanner is available, and/or no additional
software is to be written for the terminal, then the linking
operation can be initiated by the printer. This type of link
requires no terminal support whatsoever.
In this procedure the printer broadcasts a message
seeking an available terminal. This “broadcast” to any
terminal causes this link procedure to be somewhat
random in nature and the user must take precautions to
verify a valid link. If a terminal “hears” the broadcast and
is available, it will respond to the printer. The printer will
force a link to that terminal.
To insure a secure link, the user must perform the link
operation far enough away from other operating terminals
so that the printer does not inadvertently capture some
other user’s terminal. Feedback is available from the
printer as to the outcome of the link operation.
The printer link operation is performed as follows:
1 Select a terminal and a printer and insure they both
operate at the same frequency. Compatible units
should have either the same FCC modular approval
number or the same operating frequency on their
serial number label.
2 Move to a location where your equipment will be
the only short-range RF equipment operating. Try
to allow 50 to 75 feet of distance from any other
operating equipment.
3 Turn on the terminal.
4 Perform a two key reset on the printer: hold down
the FEED key, press the ON key and then release
the FEED key. This must occur within 10 seconds of
step 3).
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The printer will generate a label, perform the link procedure, then generate a second label. The second label will
contain information on the version of the short-range
network, the current settings of certain network parameters, and the results of the link attempt (“LINK ATTEMPT
SUCCESSFUL” or “RETRY LINK ATTEMPT”).
Page 28
Appendices
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A-1
APPENDIX A
INTERFACE CABLES
Pin 1
Pin 9
DB-9 Pin
Female Plug
8 Pin
Male Plug
(TXD)
(RXD)
(RTS)
(CTS)
(GND)
(DTR)
(DSR)
Shield
(RXD)
(TXD)
(CTS)
(RTS)
(GND)
(DSR)
(DTR)
Shield
3
2
7
8
5
4
6
1
2
3
4
5
7
8
1
4
6
7
3
5
8
2
PC Signal Names Printer Signal Names
Comtec Part Number BL11757-000
8-Pin DIN to 9-Pin DB PC Cable
For Use With a Personal Computer
Page 30
A-2
APPENDIX A
INTERFACE CABLES (continued)
NORAND TERMINALS Comtec Part Number
RT 1100 and R T1700 Series BL13309-1, 8-Foot
Coiled Cable, 6-Pin
Mini DIN to 8-Pin DIN
(Supports remote on/
off from terminal)
BL13298-1 8-Foot
Coiled Cable, 6-Pin
Mini DIN to 8-Pin DIN
Locking, over-molded.
(Supports remote on/
off from terminal)
BL11537-1 8-Foot
Coiled Cable, 6-Pin
Mini DIN to 8-Pin DIN,
over-molded
BL11537-2, 12-Foot
Coiled Cable, 6-Pin
Mini DIN to 8-Pin DIN,
overmolded
BL12804-1,8-Foot
Coiled Cable, 6 Pin
Mini DIN with Hirose
Locking Connector to
8-Pin DIN
RT5900 Series BL12803-1, 8-Foot
Coiled Cable, 15-Pin D
Sub to 8-Pin DIN
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A-3
APPENDIX A
INTERFACE CABLES (continued)
TELXON TERMINALS Comtec Part Number
TELXON 960 BL11122-1, 8-Foot
Coiled Cable, RJ45 to
8-Pin DIN
TELXON PTC1140 BL12440-1, 3-Foot
P en Terminal Coiled Cable, ITT
Cannon 15-Pin Sub
Micro D to 8-Pin DIN
TELXON 860 and 912 CL11314-000, 8-Foot
Coiled Cable, DB25 to
8-Pin DIN
SYMBOL TERMINALS Comtec Part Number
LDT/LRT 3800 Series CC11371-5, PIM Cable
PIM Optical to 8-Pin
DIN
PDT3100/3500 Series BL12093-1, 8-Foot
Coiled Cable, RJ45 to
8 Pin-DIN
PDT3300 Series BL11391-000, 8-Foot
Coiled Cable, DB25
Male to 8-Pin DIN
PPT4100 Series BL11757-000 or
BL11162-1, 6-Foot DB9
Female to 8-Pin DIN
(Note: Must be used with
Symbol RS232 Adapter
Cable p/n 25-12059-01)
PPT4600 Series BL13253-1, 8-Foot
Coiled Cable 9 pin
Sub Micro D to 8-Pin
DIN
Page 32
A-4
APPENDIX B
MEDIA SUPPLIES
To insure maximum printer life and consistent print quality
and performance for your individual application, it is
recommended that only media produced by Comtec be
used. These advantages include:
• Consistent quality and reliability of media products.
• Large range of stocked and standard formats.
• In-house custom format design service.
• Large production capacity which services the needs
of many large and small media consumers including
major retail chains world wide.
• Media products that meet or exceed industry standards.
For more information call Comtec Information Systems,
Inc. at (401) 739-5800 and ask to speak to a Media Sales
Representative.
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APPENDIX C
MAINTENANCE SUPPLIES
In addition to quality media provided by Comtec, it is
recommended that the print head be cleaned as prescribed in the maintenance section. The following items
are available for this purpose:
• Print Head Cleaning Pads (10 pack),
Reorder No . AN11207-1
(
For use with all Comtec printers.)
• Print Head Cleaning Cards (10 pack),
Reorder No . AN11208-1
(Recommended for use with MP50XX, M2, and M4 printers.)
• Cleaning Kit with Alcohol, Cleaning Card, and Cotton
Swabs, Reorder No. AT700
(Recommended for use with MP50XX, M2, and M4 printers.)
• Cleaning Kit with Alcohol, Cleaning Pad, and Cotton
Swabs, Reorder No. AT700-2
(Recommended for use with ENCORE™ and RP3 printers.)
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A-6
APPENDIX D
PRODUCT SUPPORT
Contact the Comtec Product Support Help Desk at:
Comtec Information Systems, Inc.
30 Plan Way
Warwick, Rhode Island 02886-1012
USA
Telephone: (401) 739-5800
Fax: (401) 732-0145
E Mail: support@comtecis.com
Ask for the Help Desk
In Europe:
Comtec Europe B.V.
Nuenenseweg 167
5667 KP Geldrop
The Netherlands
Telephone: +31-40-286 29 80
FAX: +31-40-286 27 36
Ask for Customer Support
Page 35
A-7
4,264,396;
4,360,798;
4,369,361;
4,387,297;
4,407,692;
4,460,120;
4,496,831;
4,497,682;
4,556,442;
4,593,186;
4,603,262;
4,607,156;
4,652,750;
4,673,805;
4,724,033;
4,736,095;
4,758,717;
4,816,660;
4,845,350;
4,896,026;
4,897,532;
4,923,281;
4,933,538;
4,992,717;
5,015,833;
5,017,765;
5,021,641;
5,029,183;
5,047,617;
5,103,461;
5,113,445;
5,140,144;
5,142,550;
5,149,950;
5,157,687;
5,168,148;
5,168,149;
5,180,904;
5,229,591;
5,230,088;
5,235,167;
5,243,655;
5,247,162;
5,250,791;
5,250,792;
5,262,627;
5,267,800;
5,280,163;
5,280,164;
5,280,498;
5,304,786;
5,304,788;
5,321,246;
5,335,170;
5,377,361;
5,367,151;
5,373,148;
5,378,882;
5,396,053;
5,396,055;
5,399,846;
5,408,081;
5,410,139;
5,410,140;
5,412,198;
5,418,812;
5,420,411;
5,436,440;
5,444,231;
5,449,891;
5,449,893;
5,468,949;
5,479,000;
5,479,002;
5,479,441;
5,483,624;
5,503,483;
5,504,322;
5,524,993;
5,528,621;
5,532,469;
5,543,610;
5,545,889;
5,552,592;
5,570,123;
5,578,810;
5,589,680;
5,594,838;
5,612,531;
This product and/or its use may be covered by one or more of the
following US patents and corresponding international patents
worldwide
Patent Information
Page 36
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