Compaq XL183, XL185, XL192 User Manual

Download

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Before You

Begin

Assignments

Removal &

Replacement

Product

Description

Battery & Power

Management

Parts

Catalog

Specifications

Troubleshooting

MSG Index

Welcome to the Maintenance & Service Guide (MSG)

Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1800XL Series Notebook Computers. This online guide is designed to serve the needs of technicians whose job is to repair Compaq products.

For copyright and trademark information, refer to the Notice

section of this MSG. To locate your unit’s serial number, to see symbol conventions, or to view technician’s notes, see the

Preface

For comments or questions about the contents of this MSG, contact Compaq

. This MSG is updated online as needed.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For help on navigating in this guide, refer to Using this Guide

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Using this Guide

To use this guide effectively, refer to the list of bookmarks at the left of the screen. These bookmarks help you navigate through the document quickly and easily. They are accessible from anywhere in the Maintenance and Service Guide (MSG).

Viewing a Chapter

Click one of the bookmarks or one of the color-coded bubbles on the Welcome page

to view

a chapter of this MSG.

Expanding & Hiding Topics

Click the + to expand or show the contents of a section, or click the – to hide the contents.

Opening another Chapter

Return to the Welcome page

by clicking the bookmark, 1800 Series Maintenance and

Service Guide, and then click the bookmark or color-coded bubble for another chapter.

Printing the MSG

For portable copies of this MSG, you can print single pages, multiple pages, or the entire guide. In the Acrobat Reader, click File, and then Print... for printing options.

2 P

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Before You Begin

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

Compaq, Presario 1800 Series Registered U.S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 and Windows 2000 are trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Maintenance and Service Guide

Compaq Presario 1800 Series Notebook Computer

First Edition (July 2000) Compaq Computer Corporation

privacy and legal statement

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EFORE YOU BEGIN

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Preface

This Maintenance and Service Guide is a troubleshooting guide for use as a reference when servicing the Compaq Presario 1800 Series Notebook Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1800 Series Notebooks without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that a failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that a failure to follow directions in the caution could result in damage to equipment or loss of data.

Important: Text set off in this manner presents clarifying information or specific instructions.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this

equipment. All troubleshooting and repair procedures are detailed to allow only

subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty.

2 B

EFORE YOU BEGIN

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Serial Number

The unit’s serial number parts. The serial number is located on the underside of the Notebook as shown below.

is required when requesting information or ordering spare

Locating Additional Information

The Compaq Presario 1800 Series Notebook Computer documentation set is available to support this product. It includes and is not limited to the following items:

• Beyond Setup Guide

• Compaq Service Advisories and Bulletins

• Operating System Guides (Compaq and Microsoft)

• Read-This-First Cards

• Service Training Guides

• Warranty Statement

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EFORE YOU BEGIN

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Product Description

This chapter describes the features of each of the Presario 1800XL models. It also provides illustrations of the exterior components unique to these models.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

RODUCT DESCRIPTION

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Models and Features

Compaq Presario 1800 Series Portable Notebooks

Feature XL180 XL181 XL182 XL183

Display 15.0-in. TFT 15.0-in. TFT 15.0-in. TFT 15.0-in. TFT

Processor

PIII 600MHz, 256 Cache

Hard Drive 6.0 GB 12.0 GB 12.0 GB 12.0 GB

CD or DVD

6X DVD Drive 6X DVD Drive 6X DVD Drive 6X DVD Drive

Drive

Modem

56.0 Kbps Data/ Fax with PCI

10/100 TX

Networking

Integrated Ethernet

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System

64 MB PC100 64 MB PC100 64 MB PC100 128 MB PC100

Memory

PIII 500 MHz, 256 Cache

56.0 Kbps Data/ Fax with PCI

10/100 TX Integrated Ethernet

PIII 600 MHz, 256 Cache

56.0 Kbps Data/ Fax Int’l with PCI

10/100 TX Integrated Ethernet

PIII 600 MHz, 256 Cache

56.0 Kbps Data/ Fax Int’l with PCI

10/100 TX Integrated Ethernet

Compaq Presario 1800 Series Portable Notebooks

Feature XL185 XL190 XL191 XL192

Display 15.0-in. TFT 15.0-in. TFT 15.0-in. TFT 15.0-in. TFT

Processor

PIII 600 MHz, 256 Cache

PIII 700 MHz, 256 Cache

PIII 650 MHz 256 Cache

PIII 700 MHz 256 Cache

Hard Drive 12.0 GB 6.0 GB 12.0 GB 12.0 GB

CD or DVD

6X DVD Drive DVD Drive 6X DVD Drive 6X DVD Drive

Drive

Modem

Networking

56.0 Kbps Data/ Fax Int’l with PCI

10/100 TX Integrated Ethernet

56.0 Kbps Data/ Fax with PCI

10/100 TX Integrated Ethernet

56.0 Kbps Data/ Fax Int’l with PCI

10/100 TX Integrated Ethernet

56.0 Kbps Data/ Fax Int’l with PCI

10/100 TX Integrated Ethernet

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System

64 MB PC100 128 MB PC100 128 MB PC100 128 MB PC100

Memory

All models have a 3.5” Diskette Drive which uses 1.44Mb Diskettes.

2 P

RODUCT DESCRIPTION

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Front of Unit

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

# Description # Description

Display Release Latches

Display

Power (On/Off) Button

Keyboard

TouchPad

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Integrated Speakers

Left TouchPad Button

Scroll Up/Down Button

Right TouchPad Button

Model Number

RODUCT DESCRIPTION

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Internet Zone Buttons and Lights

# Description # Description

AC Adapter Light

Caps Lock Light

Instant Internet Access

Instant E-mail Access

My Presario Instant Access

Power Button

Instant Search

Online Marketplace (U.S./Puerto Rico)

Instant Answer (outside U.S.)

Retail Central (U.S./Puerto Rico)

Instant E-Commerce (outside U.S.)

Num Lock Light

Scroll Lock Light

4 P

RODUCT DESCRIPTION

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Front Bezel Components

# Description # Description

Previous Track Button

Next Track Button

Sleep Status Icon

Power Status Icon

Battery Charging Status Icon

DisqPlay Status Icon

Battery Gauge

DisqPlay On/Off Button

Volume Down Button

Volume Up Button

Play/Pause Button

Stop Button

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

RODUCT DESCRIPTION

Models: XL180, XL181, XL182, XL183, XL185,

Right-Side Components

# Description # Description

Presario 1800 Series

and XL190, XL191, XL192

Battery Compartment

PC Card Eject Button

PC Card Slot

Headphone Jack

Microphone Jack

Modem Port

Ethernet Port

6 P

RODUCT DESCRIPTION

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Models: XL180, XL181, XL182, XL183, XL185,

Left-Side Components

# Description # Description

Presario 1800 Series

and XL190, XL191, XL192

Security Slot

CD or DVD Drive

CD/DVD Drive Eject Button

CD or DVD Manual Eject Hole

Diskette Drive

Diskette Drive Eject Button

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

RODUCT DESCRIPTION

Models: XL180, XL181, XL182, XL183, XL185,

Underneath the Unit

Presario 1800 Series

and XL190, XL191, XL192

# Description # Description

Pop-up Foot

Serial Number Location

Memory Compartment

Pop-up Foot

8 P

RODUCT DESCRIPTION

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Rear Connectors

# Description # Description

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard/Mouse Port

AC Adapter Connector

Parallel Port

QuikDock Connector

Fan Vent

TV-Out Connector

External Monitor Port

Serial Ports

Universal Serial Bus Port

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

RODUCT DESCRIPTION

Models: XL180, XL181, XL182, XL183, XL185,

Optional QuikDock

Components

Presario 1800 Series

and XL190, XL191, XL192

# Description

QuikDock Interface Connector

QuikDock Guide Posts

Connectors

# Description # Description

Universal Serial Bus Port

Power (AC Adapter)

Connector

Keyboard/Mouse Port

Parallel Port

Game Port

Serial Port

External Monitor Port

10/100TX Ethernet

S-Video

TV-Out (Composite Video)

Audio Out

10 P

RODUCT DESCRIPTION

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Specifications

Physical and Environmental

Specification U.S. Metric

Height Depth Width

Weight: with 14.1" TFT Display with 15.0" Display

Battery Power Requirements: Nominal Operating Maximum Average Peak Operating

AC Power Requirements: Operating Voltage Operating Current Operating Frequency Maximum Transient

Operating Temperature* Non-Operating Temperature*

Relative Humidity (noncondens.): Operating Non-Operating (tw = 38.7°C max)

Operating Altitude Non-Operating Altitude

Operating Shock Non-Operating Shock

Operating Vibration Non-Operating Vibration

1.63 in

12.99 in

11.02 in

4.14 cm

33.00 cm

28.00 cm

7.8 lbs 3.54 kg

Li-ion 3.2 AHr W @ 14.8 V W @ 14.8 V W @ 14.8 V

100-240 V

0.8/0.4 A RMS 47-63 Hz (meets IEC801-4 & 5) 1kV for 50 ns

50° to 95°F

-4° to 140°F

10 to 90% 5 to 95%

0 to 10,000 ft 0 to 30,000 ft

10° to 35°C

-20° to 60°C

35 to 90% 60 to 95%

0 to 3.05 km 0 to 9.14 km

10 G, 11 ms, half sine 240 G, 2 ms, half sine

0.5 G

1.5 G

*Applicable safety standards specify thermal limits for plastic surfaces.

Presario 1800XL Notebooks operate well within this temperature range.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PECIFICATIONS

Models: XL180, XL181, XL182, XL183, XL185,

System Interrupts

Presario 1800 Series

and XL190, XL191, XL192

Hardware IRQ

System Function

Hardware IRQ

System Function

IRQ0 System Timer IRQ10 Available

IRQ1 Standard 101/102-Key or

Microsoft Natural Keyboard

IRQ2 Programmable Interrupt

Controller

IRQ11 Intel® Pro/100S Mobile LAN on

Motherboard

IRQ11 Texas Instruments PCI-1410

CardBus Controller

IRQ3 Lucent 56K V.90 PCI DF Modem IRQ11 ACPI IRQ Holder for PCI IRQ

Steering

IRQ3 ACPI IRQ Holder for PCI IRQ

Steering

IRQ11 Intel

Universal Host Controller

82371AB/EB PCI to USB

IRQ4 Communications Port (COM1) IRQ11 ACPI IRQ Holder for PCI IRQ

Steering

IRQ5 ESS SOLO-1 PCI AudioDrive IRQ12 Synaptics PS/2 TouchPad

IRQ5 ACPI IRQ Holder for PCI IRQ

IRQ13 Numeric Data Processor

Steering

IRQ5 RAGE Mobility AGP (English) IRQ14 Intel

82371AB/EB PCI Bus

Master IDE Controller

IRQ6 Standard Floppy Disk Controller IRQ14 Primary IDE Controller (Dual

FIFO)

IRQ7 Printer Port (LPT1) IRQ15 Intel 82371AB/EB PCI Bus

Master IDE Controller

IRQ8 System CMOS/Real Time Clock IRQ15 Secondary IDE Controller (Dual

FIFO)

IRQ9 SCI IRQ used by ACPI Bus

System DMA

Hardware DMA

DMA1 ESS SOLO-1 DOS Emulation

DMA2 Standard Floppy Disk Controller

DMA3 ECP Printer Port (LPT1)

DMA4 Direct Memory Access Controller

2 S

PECIFICATIONS

System Function

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Models: XL180, XL181, XL182, XL183, XL185,

System I/O Address

I/O Address System Function (Shipping Configuration)

0000h - 000Fh Direct Memory Access Controller

0020h - 0021h Programmable Interrupt Controller

0040h - 0043h System Timer

0060h - 0060h Standard 101/102-Key or Microsoft Natural Keyboard

0061h - 0061h System Speaker

0062h - 0062h ACPI Embedded Controller

0064h - 0064h Standard 101/102-Key or Microsoft Natural Keyboard

0066h - 0066h ACPI Embedded Controller

0070h - 0071h System CMOS/Real Time Clock

0081h - 008Fh Direct Memory Controller

00A0h - 00A1h Programmable Interrupt Controller

00C0h - 00DFh Direct Memory Access Controller

00F0h - 00FEh Numeric Data Processor

0170h - 0177h Intel® 82371AB/EB PCI Bus Master IDE Controller

0170h - 0177h Secondary IDE Controller (Dual Fifo)

01F0h - 01F7h Intel® 82371AB/EB PCI Bus Master IDE Controller

01F0h - 01F7h Primary IDE Controller (dual fifo)

0200h - 0203h Gameport Joystick

0220h - 022Fh ESS SOLO-1 DOS Emulation

0330h - 0331h ESS SOLO-1 DOS Emulation

0376h - 0376h Secondary IDE Controller (Dual FIFO)

0376h - 0376h Intel® 82371AB/EB PCI Bus Master IDE Controller

0378h - 037Fh Printer Port (LPT1)

0388h - 038Bh ESS SOLO-1 DOS Emulation

03B0h - 03BBh RAGE Mobility AGP (English)

03C0h - 03DFh RAGE Mobility AGP (English)

03F0h - 03F5h Standard Floppy Disk Controller

03F6h - 03F6h Intel® 82371AB/EB PCI Bus Master IDE Controller

03F6h - 03F6h Primary IDE Controller (Dual FIFO)

03F7h - 03F7h Standard Floppy Disk Controller

Presario 1800 Series

and XL190, XL191, XL192

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PECIFICATIONS

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

I/O Address System Function (Shipping Configuration)

03F8h - 03FFh Communications Port (COM1)

04D0h -04D1h Motherboard Resources

0CF8h - 0CFFh PCI Bus

1000h - 10FFh Lucent 56K V.90 PCI DF Modem

1400h - 143Fh ESS SOLO-1 PCI AudioDrive

1440h - 147Fh Intel® PRO/100 S Mobile LAN on Motherboard

1480h - 149Fh Intel

14A0h - 14A7h Primary IDE Controller (Dual FIFO)

14A0h - 14AFh Intel

14A8h - 14AFh Secondary IDE Controller (Dual FIFO)

14B0h - 14BFh ESS SOLO-1 PCI AudioDrive

14C0h - 14CFh ESS SOLO-1 PCI AudioDrive

14D0h -14D7h Lucent 56K V.90 PCI DF Modem

14D8h -14DBh ESS SOLO-1 PCI AudioDrive

14DCh -14DFh ESS SOLO-1 PCI AudioDrive

2180h - 218Fh Motherboard Resources

8000h - 803Fh Motherboard Resources

9000h - 9FFFh Intel® 82443BX Pentium® III Processor to AGP Controller

9000h - 90FFh RAGE Mobility AGP (English)

82371AB/EB PCI to USB Universal Host Controller

82371AB/EB PCI Bus Master IDE Controller

System Memory Catalog

Memory Address System Function

00000000h - 0009FFFFh Not Available For Use By Devices

000A0000h - 000AFFFFh RAGE Mobility AGP (English)

000B0000h - 000BFFFFh RAGE Mobility AGP (English)

000C0000h - 000CBFFFh RAGE Mobility AGP (English)

000E0000h-000E7FFFh Not Available For Use By Devices

000E9000h-03FFFFFFh Not Available For Use By Devices

04000000h - 04000FFFh Texas Instruments PCI-1410 CardBus Controller

F4000000h - F40000FFh Intel® PRO/100 S Mobile LAN on Motherboard

F4100000h-F4100FFFh Intel

4 S

PECIFICATIONS

PRO/100 S Mobile LAN on Motherboard

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Models: XL180, XL181, XL182, XL183, XL185,

Memory Address System Function

F4101000h-F41010FFh Lucent 56K V.90 PCI DF Modem

F4200000h-F4200FFFh RAGE Mobility AGP (English)

F4200000h-F5FFFFFFh Intel® 82443BX Pentium® III Processor to AGP Controller

F4220000h-F423FFFFh RAGE Mobility AGP (English)

F5000000h-F5FFFFFFh RAGE Mobility AGP (English)

F8000000h - FBFFFFFFh Intel

FFF80000h - FFFFFFFFh Motherboard Resources

Display Information

Presario 1800 Series

and XL190, XL191, XL192

82443BX Pentium® III Processor to PCI Bridge

Specifications

Unit Height Unit Width

Display Height Display Width

15.0-in. (Diagonal) TFT with LVDS

9.48 in. (24.05 cm)

12.43 in. (31.55 cm)

8.99 in. (22.81 cm)

11.98 in. (30.41 cm)

14.1-in. (Diagonal) TFT with LVDS

8.92 in. (22.65 cm)

11.76 in. (29.85 cm)

8.44 in. (21.43 cm)

11.26 in. (28.57 cm)

Weight 24.36 oz (690 g) 19.94 oz (565 g)

Contrast Ratio 150:1 mini 150:1 mini

Brightness 120 cd/mm

120 cd/mm

Response Time 50 ms 50 ms

Refresh Rate 60 Hz 60 Hz

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PECIFICATIONS

Models: XL180, XL181, XL182, XL183, XL185,

Memory Expansion

Presario 1800 Series

and XL190, XL191, XL192

System Memory

Expansion Board Memory

64 MB none 64 MB

64 MB 32 MB 96 MB

64 MB 64 MB 128 MB

64 MB 128 MB 192 MB

64 MB 256 MB 320 MB

Diskette Drive

Capacity per Diskette (High/Low) 1.44Mb/720 Kb

Diskette Size 3.5 in

Number of LED Indicators 0

Number of Drives Supported 1

Drive Rotation (rpm) 300

Transfer Rate (Kbps) 500

Bytes per Sector 512

Sectors per Track (High/Low) 18/9

Tracks per Side (High/Low) 80

Access Times Track-to-Track (ms) Average (ms) Setting Time (ms) Latency Average (ms)

Cylinders (High/Low) 80

Number of Read/Write Heads 2

Total Memory

Diskette Drive

3 94 15 100

6 S

PECIFICATIONS

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Hard Drive

Specification 6.0 GB 12.0 GB 18.0 GB

Drive Type Ultra DMA 66.7 Ultra DMA 66.7 Ultra DMA 66.7

Cylinders Heads Sectors per Track Bytes per Sector

Seek Times (typical) Read/Write (incl. settling) Single track Full stroke

Transfer Rate at Interface Ultra DMA mode (max) PIO mode

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Hard Drives

15200 2 63 512

13 ms 3 ms 24 ms

66.7 Mb/s

16.6 Mb/s

15200 4 63 512

13 ms 3 ms 24 ms

66.7 Mb/s

16.6 Mb/s

15200 6 63 512

13 ms 3 ms 24 ms

66.7 Mb/s

16.6 Mb/s

CD or DVD Drive

Specification 6x DVD 8x DVD CD-RW 24x CD

Width Height Depth

Weight 280 g 270 g 300 g <270 g

Rotational Speed Approx. 3450 rpm 2300 rpm 4200 rpm (CD) 4225 rpm

Sustained Data Transfer Rate (typical)

Random Access Time (Avg.) 140 ms 140 ms 150 ms (Typ.) 120 ms

Spin Up Time <15 s 3.8 s <10 s 2.7 s

Data Buffer Capacity 512 Kb 128 Kb 2Mb 128 Kb

CD or DVD Drive

128 mm

12.7 mm 129 mm

128 mm

12.7 mm 129 mm

128 mm

12.7 mm 129 mm

8100 Kb/s 5400Kb/s Reading:

3000 Kb/s (20x CD) 2100 Kb/s (14x CD-RW) Writing:600 Kb/s (4x)

128 mm

12.7 mm 129 mm

3600 Kb/s

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PECIFICATIONS

Battery Pack

Type Lithium Ion (Li-Ion)

Height Length Width

Weight 0.90 lb (408.2 g)

Discharge/Use Limit* 2 hr 30 min*

Energy Circuit Voltage Capacity Power

Temperature Requirements Operating Non-Operating Charging

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Battery Pack

0.8 in (20.3 mm)

5.7 in (145 mm)

3.1 in (78.7 mm)

14.4 V 3000 mAH

43.2 WH

32°F (0-50° C)

-20°C - 60° C 5°C - 45° C

*The battery discharge/use limit changes depending

on the power management settings, system components such as installed PC cards, and the applications in use.

8 S

PECIFICATIONS

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Pin Assignments

This chapter provides the pin assignments for the Presario 1800XL Series Notebook connectors. For more information on connectors or external ports, refer to Rear Connectors and QuikDock Connectors

Note: The signals in all tables of this chapter are considered active high unless otherwise indicated by an asterisk (*).

Parallel Connector

Pin Signal Pin Signal

1Strobe* 10 Acknowledge*

2 Data Bit 0 11 Busy

3 Data Bit 1 12 Paper Out

4 Data Bit 2 13 Select

5 Data Bit 3 14 Auto Linefeed*

6 Data Bit 4 15 Error*

7 Data Bit 5 16 Initialize Printer*

8 Data Bit 6 17 Select In*

9 Data Bit 7 18-25 Signal Ground

*Signal is active low.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PIN A

SSIGNMENTS

Serial Connector

Pin Signal Pin Signal

1 Carrier Detect 6 Data Set Ready

2 Receive Data 7 Ready to Send

3 Transmit Data 8 Clear to Send

4 Data Terminal Ready 9 Ring Indicator

5 Signal Ground

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard/Mouse Connector

Pin Signal Pin Signal

1 Data 1 4 +5 V

2 Data 2 5 Clock 1

3Ground 6Clock 2

2 PIN A

SSIGNMENTS

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Models: XL180, XL181, XL182, XL183, XL185,

Modem Connector

Pin Signal Pin Signal

1 Unused 4 Unused

2 Tip 5 Unused

3Ring 6 Unused

Presario 1800 Series

and XL190, XL191, XL192

Game Port Connector

Pin Signal Pin Signal

1 +5V 9 +5V

2 SWA 10 SWC

3 RBTA 11 RBTC

4 GND 12 RMSO

5GND 13RBTD

6 RBTB 14 SWD

7SWB 15RMSI

8 +5V

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PIN A

SSIGNMENTS

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

External VGA Monitor Port

Pin Signal Pin Signal

1Red Analog 9+5V

2 Green Analog 10 Ground

3 Blue Analog 11 Monitor Detect

4 Not connected 12 DDC2B Data

5 Ground 13 Horizontal Sync

6 Ground Analog 14 Vertical Sync

7 Ground Analog 15 DDC2B Clock

8 Ground Analog

S-Video Connector

Pin Signal Pin Signal

1Ground 3SYR

2 Ground 4 SCG

4 PIN A

SSIGNMENTS

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

TV-Out (Composite Video) Connector

Pin Signal Pin Signal

1 Ground 3 Ground

2 Composite

Univeral Serial Bus (USB)

Pin Signal Pin Signal

1 +5V 3 Data +

2 Data - 4 Ground

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

PIN A

SSIGNMENTS

Models: XL180, XL181, XL182, XL183, XL185,

QuikDock Connector

Pin Signal Pin Signal Pin Signal Pin Signal

1 Adapter Power 22 Serial Port DCD 43 Keyboard Clock 64 Reserved

2 Adapter Power 23 Serial Port DSR 44 Keyboard Data 65 Headphone

3 Adapter Power 24 Serial Port TXD 45 Mouse Clock 66 USB Power

4 Adapter Power 25 Serial Port RTS 46 Mouse Data 67 USB Power

5 Adapter Power 26 Monitor DDC 47 Lp Indicator 68 USB Power

6 Adapter Power 27 Monitor DDC 48 Lp Paper End 69 USB Power

7 Not Connected 28 Monitor

8 Printer Data 0 29 V.S YNC 50 Lp Busy 71 USB A+

9 Printer Data 1 30 Ground 51 Lp Error 72 USB B-

10 Printer Data 2 31 H.SYNC 52 Lp Acknowledge 73 USB B+

11 Printer Data 3 32 Ground 53 Lp AutoFeed 74 5V

12 Printer Data 4 33 Blue 54 Lp Strobe 75 5V

13 Printer Data 5 34 Ground 55 Joystick Data A 76 Line Out Left

14 Printer Data 6 35 Green 56 Joystick Data B 77 S-Video SYR

15 Printer Data 7 36 Ground 57 Joystick Data C 78 Ground

16 Lp Select 37 Red 58 Joystick Data D 79 S-Video SCG

17 QuikDock

Indicator

18 Serial Port

RXD

19 Serial Port RI 40 Line Out Right 61 Switch C

20 Serial Port

DTR

21 Serial Port CTS 42 Reserved 63 Reserved

38 Ground 59 Switch A 80 Ground

39 Composite

41 Line Out

Presario 1800 Series

and XL190, XL191, XL192

Sense

49 Lp Initialize 70 USB A-

Indicator

60 Switch B

TV-Out

62 Switch D

Present

6 PIN A

SSIGNMENTS

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Battery and Power Management

This chapter describes power management and proper battery operating practices for Presario 1800XL Series Notebooks. These practices include conservation of AC power and extending the operating life of the battery. The following sections also outline proper methods to start and shut down the Notebook in various situations.

Power Modes

Presario 1800XL Series Notebooks have three levels of low power: Hibernation, Standby, and Off.

Hibernation

Hibernation helps conserve battery life and protect data. The Notebook automatically enters Hibernation mode when the battery has little power left or when the Notebook (operating on battery power) is in Standby mode for more than one hour. As the Notebook enters Hibernation, it automatically stores the contents of its memory to the hard drive before shutdown. When the Notebook wakes from Hibernation, it returns to its former state.

Note: When the Notebook enters or wakes from Hibernation mode, a Progress window is displayed.

To activate Hibernation mode, press the Power button once.

To resume from Hibernation mode, press the Power button once.

Standby

Standby is a low-power mode, also referred to as Sleep mode. The Notebook maintains system information and open files while in Standby mode. Selecting Standby mode instead of turning off the Notebook when finished has two advantages: 1. It allows the Notebook to wake up faster than turning it off; 2. It saves more power than the Active-On mode.

CAUTION: Unsaved information is lost if the Notebook is turned off prior to system wake-up, or if a power loss occurs while using the AC adapter.

To activate Standby/Sleep mode, press Fn+F4 or click Start, select the Shut Down option, and then Standby.

To resume from Standby/Sleep mode, press any key.

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Full Off

Off mode consumes no power. However, the battery charges while the Notebook is in Off mode if the battery is installed and the Notebook remains plugged into external AC power.

Note: Unsaved information is lost if the Notebook is shutdown without saving the data.

To activate Off mode, click the Start button on the Windows taskbar, click Shut Down, and then select shutdown from the options.

To resume from Off mode, press the Power button once.

WARNING: The Notebook must be shutdown (Off mode) when installing or replacing components. Follow the instructions for putting the Notebook into Off

mode, unplug it from the outlet, and remove the battery pack (see Removing the

Battery later in this guide) before servicing any parts.

Summary of Power Modes

The following table outlines entering and exiting the various power modes and the external indicators for each mode.

Standby Mode Hibernation Mode Off Mode

Automatic Activation

Manual Activation

Resume/Exit Press any key. Press Power

Indicators Power light flashes and

*The Notebook will not automatically enter Standby or Hibernation mode if using AC power. **Important: The Manual Shutdown procedure is not recommended unless the Standard

Shutdown is unsuccessful.

15 minutes if using battery power* (preset default)

Press Fn+F4 key combination or click Start on the Windows taskbar, and then Standby.

Moon on status display.

Shut Down

é icon appears

When battery is low or after 1 hour of Standby*.

Press Power ª button once.

ª button

once.

Power light is off, screen is blank, and Power appear on status display.

ª icon does not

Standard Shutdown: click Start on the Windows taskbar, click

Shut Down Shut down

Manual Shutdown**: Press and hold down the Power 4 seconds.

Press Power ª button once.

Power light is off, screen is blank, and Power appear on status display.

ª icon does not

, and then

ª button for

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Power Settings

Power management levels can be initiated based on the amount of time passed since the last system activity. System activity includes keyboard strokes, mouse movement, CD/DVD playback, or modem use.

Power Schemes

Differing patterns of Notebook use determine the level of power management needed. Power management settings can be selected using several predefined Power Schemes. To access these options, select Power Management from the Control Panel, and then click the Power Schemes tab. The default Power Schemes are Home/Office Desk, Portable/ Laptop, and Always On. Power Schemes can also be customized by changing the following options:

• System Standby: length of inactivity before the Notebook goes into Standby mode.

• Turn Off Monitor: length of inactivity before the screen times out and goes blank.

• Turn Off Hard Disks: length of inactivity before the hard drive goes into low-power

mode.

Important: The setting for the Hard Disk must be less than or equal to the setting for the System. If the Notebook is on a network, Compaq recommends that System Standby be set to Never.

The following table shows the default settings for each Power Scheme.

Power Scheme AC Power Battery Power

Always On

System Standby Turn OFF Monitor Turn OFF Hard Disks

Portable/Laptop

System Standby Turn OFF Monitor Turn OFF Hard Disks

Home/Office Desk

System Standby Turn OFF Monitor Turn OFF Hard Disks

Never 15 minutes 1 hour

Never 3 hours 15 minutes

20 minutes 15 minutes 30 minutes

5 minutes 2 minutes 3 minutes

15 minutes Never 10 minutes

1 minute 2 minutes 10 minutes

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Alarms

The Notebook can be set to alarm when the battery power level is reduced or when it reaches a critically low level. The Notebook can also be set to enter a low-power mode when the battery reaches a specific power level.

CAUTION: The settings on the Alarms tab are preset for the Notebook to run at its best. Changing any of these settings could cause the Notebook to function

improperly. It is recommended that these settings be left at their default values.

Default Alarm Settings

Setting Low Battery Critical Battery

Alarm power level 10% 0%

Notification Te xt M e s s age No Action

Power Mode No Action Hibernation

SpeedStep Technology

SpeedStep Technology features several options for processor response to low-power conditions. These include the following settings:

• Maximum Performance: always at high speed

• Battery Optimized: always at low speed

• Reversed: opposite recommended

• Recommended: performance on AC, Battery Optimized on Battery

• Disabled: no run time support, high speed

SpeedStep options can be accessed in three ways:

• Access F10 Setup during startup and select the Advanced screen.

• Click Start>Settings>Control Panel>Power Options>Intel(R) SpeedStep

technology tab.

• Double-click the Flag icon on the Windows taskbar to open the Intel(R)

SpeedStep

(TM)

technology dialog box.

(TM)

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Rebooting After a Lockup

To reboot the Notebook when the keyboard is frozen or the screen is locked, press and hold down the Power restart the Notebook with a single press of the Power

If the Notebook still does not recover, press the Power

button for at least four seconds; this causes a Manual Shutdown. Then,

button.

button and hold for four seconds to shut it down, and then remove the battery and unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and press the Power

button once

to reboot.

Recovering From a Loss of Electrical Power

Loss of electrical power causes the Notebook to turn off automatically. This may cause loss of data because the Microsoft Windows operating system is not able to close all files and programs properly.

Loss of power may be caused by one of the following:

• Electrical power service is interrupted.

• The power cord is accidentally disconnected.

If power surges or sags, the display and status lights may flicker, and the Notebook may automatically restart. If an improper shutdown occurs, ScanDisk, a Microsoft Windows utility program, runs automatically once power is restored. ScanDisk determines if the improper shutdown caused any errors on the hard disk. These errors may occur if the Microsoft Windows operating system is not able to close all files properly before the shutdown. If no errors are found, the restart process continues. If ScanDisk does detect errors, follow the instructions on the screen to continue the restart process. Work that was not saved before the loss of power or shutdown may be lost.

If a power failure occurs, or the power cord disconnects while the Notebook is turned on, turn it off until normal service is restored. The next time the Notebook is turned on, ScanDisk may run to check the hard disk for errors caused by improper shutdown.

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and XL190, XL191, XL192

Increasing Battery-Operating Life

Battery pack operating life is affected by several variables. To avoid unnecessary replacement, consider the following when determining how long a charged battery pack should last:

• Power conservation settings

• Hardware configuration

• Software applications

• Installed options

• Display brightness

• Hard drive usage

• Changes in operating temperature

• Type and number of installed PC Cards

Note: The power consumption requirements for PC Cards vary widely. Some cards drain the battery pack very rapidly.

Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the Notebook and the energy stored in the battery pack.

Minimizing the Energy Required

To minimize the energy required by the Notebook, follow these steps:

• Set the power conservation levels in the Power Management utility to Maximum.

• Customize the time-out value to work more efficiently with the applications. The

amount of battery life depends on the values selected.

Maximizing the Energy Stored

To maximize the energy stored in the battery pack, follow these guidelines:

• Condition the battery pack

performance.

• Keep a battery pack in the Notebook when using it with AC power to supply the

battery pack with a constant trickle charge.

• Store the battery pack in a cool, dry place when not in use.

at least every 30 days to improve overall battery

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Conditioning a Battery Pack

CAUTION: To avoid a loss of data, ensure that all information is saved before completely discharging the battery pack.

To condition a battery pack, complete the following steps:

1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on the status display disappears. The battery gauge may read 100% for a period of time before the arrow disappears.

Note: Do not unplug the AC adapter until the arrow disappears.

2. Unplug the AC adapter and allow the battery to drain until the Notebook enters Hibernation mode. The Notebook can be used normally during this process.

Note: If the AC adapter is connected while the battery is draining, the process must be repeated beginning with step 1.

The battery is now re-conditioned. Plug in the AC adapter and begin using the Notebook.

Disposing of a Used Battery Pack

In the interests of safeguarding our environment. Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium ion (Li-ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, or local regulations.

CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not only damages the pack and makes it unusable, it also exposes potentially

harmful battery components.

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and XL190, XL191, XL192

Troubleshooting

This chapter covers troubleshooting and resolving common problems associated with Compaq Presario 1800XL Series Notebook Computers. The basic steps in troubleshooting include:

1. Preparing the Notebook for troubleshooting as outlined in Preliminary Steps

2. Performing the Power-On Self Test (POST) and observing any error messages displayed

Note: If the Notebook is unable to complete POST or an error message is displayed, skip to Step 3 below to try to resolve the problem.

3. Attempting the recommended solutions described later in this chapter

When following the recommended solutions provided in POST

and Diagnostic Error Codes, perform the steps in the order listed above. Rerun POST after each recommended action until the problem is solved, even if no error message occurs. Once the problem is solved, do not perform the remaining recommended solutions.

Note: If the problem is intermittent, check the Notebook several times to verify that the problem is resolved.

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Preliminary Steps

Before running POST, complete the following steps:

1. If a Power-on password is established, type the password and press the Enter key. If you do not know the password, clear the password (See Clearing the Power-On

Password later in this chapter).

2. Run Compaq Diagnostics

3. Turn off the Notebook and its external devices.

4. Disconnect any external devices you do not want to test.

Note: Do not disconnect the printer if you want to test it or use it to log error messages.

Important: If the problem only occurs when an external device is connected to the

computer, the problem may be related to the external device or its cable. Verify this by running POST

both with and without the external device connected.

5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports.

6. Ensure that the hard drive is installed in the Notebook.

7. Ensure that the battery pack is installed and the Notebook is connected to an external AC power source.

POST

When these preliminary steps are completed, run

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Clearing the Power-On Password

CAUTION: Clearing the Power-on password also removes all setup attributes that are programmed in the CMOS.

If you do not know the Power-on password, clear it by performing the following steps:

1. Turn off the Notebook.

2. Disconnect the power cord.

3. Remove the battery

4. Remove the Palmrest cover

5. Remove the keyboard

6. Remove the Heatspreader

7. Locate the CMOS switch to the right of the CD/DVD drive on the system board.

8. Slide the switch to the right

holding it in this position for at least 15 seconds to

ensure that the password is cleared.

9. Reassemble the Notebook (refer to Removal and Replacement

later in this MSG).

10. Turn on the Notebook to verify that the power-on-password has been cleared. If it has not been cleared, repeat this procedure.

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Power-On Self Test (POST)

To run POST, complete these steps:

Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the ESC key to display the POST messages as they occur. Remember any POST error codes that are displayed.

If the Notebook does not beep, POST has successfully completed its test and detected no errors. The Notebook with automatically restart.

Note: If a bootable diskette is installed in the diskette drive, the system will boot from the diskette instead of the hard drive.

However, if POST detects errors, the Notebook will beep and/or display a text message.

Note: If the Notebook is not functioning well enough to complete POST, or the display is uable to show POST error messages, refer to the solution tables

POST Error Messages

later in this chapter.

A list of POST error codes and their descriptions are shown in the tables below.

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, and so on Replace the system board.

162-System Options Not Set

Probable Cause Recommended Action

Incorrect configuration Run Setup.

CMOS reflects an invalid configuration setting.

RAM failure

Memory test data error

XX000YZZ RAM failure Replace the system board.

Run Setup.

1. Replace the memory

modules.

2. Replace the system board

1. Replace the memory

modules.

2. Replace the system board

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XX000YZZ 201-Memory Error

Probable Cause Recommended Action

Memory failure

301-Keyboard Error

Probable Cause Recommended Action

Keyboard failure

304-Keyboard or System Unit Error

Probable Cause Recommended Action

Keyboard or system board error

1. Replace the memory

modules.

2. Replace the system board

1. Ensure the keys are not depressed during POST.

2. Reconnect the keyboard with the Notebook off.

3. Replace the keyboard

1. Replace the keyboard.

2. Replace the TouchPad

3. Replace the system board

601-Diskette Controller Error

Probable Cause Recommended Action

Mismatch in drive type or failure in the diskette controller

1. Run Checkup (TEST).

2. Check or replace cables

3. Replace the system board

605-Diskette Drive Error

Probable Cause Recommended Action

Mismatch in drive type Run Setup.

1780-Primary Hard Drive 0 Failure

Probable Cause Recommended Action

Disk 0 failed to respond

1. Run Checkup (TEST).

2. Replace the hard drive

Hard drive format error

1. Run Checkup (TEST)

2. Replace the hard drive

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1782-Hard Drive Controller

Probable Cause Recommended Action

Hard drive controller failure

1. Run Setup.

2. Replace the hard drive

Compaq Diagnostics

Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebook. Run the Diagnostic utilities to view or test system information and external devices. If Compaq Diagnostics is run from a diskette, ensure that the diagnostic program is version 10.11 or later.

The Diagnostics menu includes the following utilities:

• Checkup (TEST)

• View System Information (INSPECT)

• Prepare Notebook for a Compaq Service Call (RemotePaq)

Customers are encouraged to run the Diagnostics utilities to try to solve a problem before calling for support. Checkup (TEST) to a file and printing or saving the error log. The View System Information (INSPECT)

should be run with the options for saving the device list

utility should also be run with the option for printing or saving the information. Customers should have these files or the printed information available when calling for support.

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Checkup (TEST)

Checkup is included on the Compaq Diagnostics Diskette. Checkup determines if the various Notebook components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Checkup.

Follow these steps to run Checkup:

1. Plug the Notebook into an external power source. (A low-battery condition could interrupt the program.)

2. Turn on the external devices you want to test. Connect the printer if you want to print a log of error messages.

3. Insert the Compaq Diagnostics Diskette in the diskette drive.

4. Turn on or restart the Notebook. The Notebook boots from the diskette, and after a few seconds, the diagnostics Welcome screen is displayed.

5. Press Enter to continue. The Diagnostics menu is displayed.

6. Select Computer Checkup from the Diagnostics menu. The Test Option menu is displayed.

7. Select View the Device List from the Test Option menu. A list of installed Compaq devices is displayed.

8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.

Note: If the list is incorrect, ensure that any new devices are installed properly and run Checkup again.

9. Select one of the following from the Test Option menu:

• Quick Check Diagnostics. Runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.

• Automatic Diagnostics. Runs unattended, maximum testing of each device with

minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.

• Prompted Diagnostics. Allows maximum control over testing the devices. You

can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

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10. Follow the on-screen instructions as the devices are tested. When testing is complete, the Test Option menu is displayed.

11. Exit the Test Option and Diagnostics menus.

View System Information (INSPECT)

The INSPECT utility provides information about the Notebook and installed or connected devices. You can display, print, or save the information.

Follow these steps to run INSPECT from the Compaq Diagnostics Diskette:

1. Turn on any external devices you want to test. Connect the printer if you want to print the information.

2. Insert the Compaq Diagnostics Diskette in the diskette drive.

3. Turn on or restart the Notebook. The Notebook boots from the diskette, and after a few seconds, the diagnostics Welcome screen is displayed.

4. Press Enter to continue. The Diagnostics menu is displayed.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System Memory

ROM Audio

Keyboard Operating system

System ports System files

System storage Windows files

Graphics

7. Follow the on-screen instructions to cycle through the screens, return to the list and choose another item, or print the information.

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Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the

Compaq Diagnostics

damaged or defective.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do not attempt the remaining steps.

Note: Some of the solutions provided in this chapter involve replacing Notebook components. Refer to the specific Removal and Replacement

Select error codes by number or type:

program. These error codes help identify subassemblies that may be

procedures for each component.

101 - 114: Processor Test (pg 10)

•

200 - 215: Memory Test (pg 10)

•

300 - 304: Keyboard Test (pg 11)

•

401 - 403: Parallel Printer Test (pg 11)

•

501 - 516: Video Test (pg 14)

•

600 - 699: Diskette Drive Test (pg 12)

•

1101: Serial Test (pg 12)

•

1701 - 1736: Hard Drive Test (pg 13)

•

2402 - 2418: Video Test (pg 15)

•

2419 - 2456: Video Test (pg 16)

•

2458 - 2480: Video Test (pg 16)

•

3206: Audio Test (pg 17)

•

3301 - 6623: DVD or CD Test (pg 17)

•

8601 - 8602: TouchPad Test (pg 17)

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Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor

102-xx Coprocessor or Weitek Error

1. Run the Configuration and Diagnostics utilities.

2. Replace the processor

103-xx DMA page registers test failed Replace the system board

104-xx Interrupt controller master test

failed

105-xx Port 61 error

106-xx Keyboard controller self-test

failed

107-xx CMOS RAM test failed

108-xx CMOS interrupt test failed

109-xx CMOS clock test failed

110-xx Programmable timer load data

test failed

113-xx Protected mode test failed

114-01 Speaker test failed

1. Check system configuration.

2. Verify cable connections to speakers.

3. Replace the system board

and retest.

Error Code Description Recommended Action

200-xx 202-xx

203-xx Write/Read test failed

204-xx Address test failed

211-xx Random pattern test failed

214-xx Noise test failed

215-xx Random address test failed

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Memory Test Error Codes

Memory machine ID test failed Memory system ROM checksum failed

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1. Flash the system ROM and retest.

2. Replace the system board

and retest.

1. Remove the memory module and retest.

2. Install a new memory module and retest.

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Keyboard Test Error Codes

Error Code Description Recommended Action

300-xx Failed ID Test

301-xx Failed Self-Test/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected

402-xx Failed Po rt Test

403-xx Printer pattern test failed

1. Check the keyboard connection. If disconnected, turn off the Notebook and reconnect the keyboard.

2. Replace the keyboard

3. Replace the system board

1. Connect the printer.

2. Check power to the printer.

3. Install loopback connector on printer port and retest.

4. Check port and IRQ configuration.

5. Replace the system board

and retest.

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Diskette Drive Test Error Codes

Error Code Description Recommended Action

600-xx Diskette ID drive types test

failed

601-xx Diskette format failed

602-xx Diskette read test failed

603-xx Diskette write, read, compare

test failed

604-xx Diskette random read test failed

605-xx Diskette ID media failed

606-xx Diskette speed test failed

609-xx Diskette reset controller test

failed

610-xx Diskette change line test

697-xx Diskette type error

698-xx Diskette drive speed not within

limits

699-xx Diskette drive/media ID error

1. Replace the diskette media and retest.

2. Check and/or replace the diskette drive cables and retest.

3. Replace the diskette drive

4. Replace the system board

1. Replace diskette media and retest.

2. Run the Configuration and Diagnostics utilities.

and retest. and retest.

Error Code Description Recommended Action

1101-xx Serial port test failed

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Serial Test Error Codes

1. Check port configuration.

2. Replace the system board

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Hard Drive Test Error Codes

Error Code Description Recommended Action

1701-xx Hard drive format test failed

1702-xx Hard drive read test failed

1703-xx Hard drive write/read/compare

test failed

1704-xx Hard drive random seek test

failed

1705-xx Hard drive controller test failed

1706-xx Hard drive ready test failed

1707-xx Hard drive recalibration test

failed

1708-xx Hard drive format bad track test

failed

1709-xx Hard drive reset controller test

failed

1710-xx Hard drive park head test failed

1715-xx Hard drive head select test failed

1716-xx Hard drive conditional format

test failed

1717-xx Hard drive ECC* test failed

1719-xx Hard drive power mode test

failed

1724-xx Network preparation test failed

1736-xx Drive monitoring test failed

1. Run the Configuration and Diagnostics utilities and verify drive type.

2. Verify that all secondary drives have secondary drive capability.

3. Replace the hard drive

4. Replace the system board

and retest.

*ECC = Error Correction Code

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Video Test Error Codes

Error Code Description Recommended Action

501-xx Video controller test failed

502-xx Video memory test failed

503-xx Video attribute test failed

504-xx Video character set test failed

505-xx Video 80 x 25 mode 9 x 14

character cell test failed

506-xx Video 80 x 25 mode 8 x 8

character cell test failed

507-xx Video 40 x 25 mode test failed

508-xx Video 320 x 200 mode color set

0 test failed

509-xx Video 320 x 200 mode color set

1 test failed

510-xx Video 640 x 200 mode test

failed

511-xx Video screen memory page test

failed

512-xx Video gray scale test failed

514-xx Video white screen test failed

516-xx Video noise pattern test failed

1. Disconnect external monitor and test with the Notebook display.

2. Replace the display assembly retest.

3. Replace the system board

and

and retest.

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Video Test Error Codes (Continued)

Error Code Description Recommended Action

2402-xx Video memory test failed

2403-xx Video attribute test failed

2404-xx Video character set test failed

2405-xx Video 80 x 25 mode 9 x 14

character cell test failed

2406-xx Video 80 x 25 mode 8 x 8

character cell test failed

2408-xx Video 320 x 200 mode color set

0 test failed

2409-xx Video 320 x 200 mode color set

1 test failed

2410-xx Video 640 x 200 mode test

failed

2411-xx Video screen memory page test

failed

2412-xx Video gray scale test failed

2414-xx Video white screen test failed

2416-xx Video noise pattern test failed

2418-xx ECG/VGC memory test failed

1. Run the Configuration and Diagnostics utilities.

2. Replace the display assembly retest.

3. Replace the system board

and

and retest.

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Video Test Error Codes (Continued)

Error Code Description Recommended Action

2419-xx ECG/VGC ROM checksum test

failed

2421-xx ECG/VGC 640 x 200 graphics

mode test failed

2422-xx ECG/VGC 640 x 350 16 color set

test failed

2423-xx ECG/VGC 640 x 350 64 color set

test failed

2424-xx ECG/VGC monochrome text

mode test failed

2425-xx ECG/VGC monochrome graphics

mode test failed

2431-xx 640 x 480 graphics test failure

2432-xx 320 x 200 graphics (256 color

mode) test failure

2448-xx Advanced VGA Controller test

failed

2451-xx 132-column Advanced VGA test

failed

2456-xx Advanced VGA 256 Color test

failed

2458-xx Advanced VGA BitBLT test failed Replace the system board and retest.

2468-xx Advanced VGA DAC test failed

2477-xx Advanced VGA data path test

failed

2478-xx Advanced VGA BitBLT test failed

2480-xx Advanced VGA LineDraw test

failed

1. Run the Configuration and Diagnostics utilities.

2. Disconnect external monitor and test with the Notebook display.

3. Replace the display assembly

and

retest.

4. Replace the system board

and retest.

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Audio Test Error Codes

Error Code Description Recommended Action

3206-xx Audio System Internal Error Replace the system board

TouchPad Interface Test Error Codes

Error Code Description Recommended Action

8601-xx Mouse test failed

8602-xx Interface test failed

DVD or CD Drive Test Error Codes

Error Code Description Recommended Action

3301-xx DVD or CD drive read test failed

3305-xx DVD or CD drive seek test failed

6600-xx ID test failed

6605-xx Read test failed

6608-xx Controller test failed

6623-xx Random read test failed

1. Replace the TouchPad

2. Replace the system board

1. Replace the DVD or CD media and retest.

2. Verify that the speakers are connected.

3. Verify that drivers are loaded and properly installed.

4. Replace the CD/DVD drive

5. Replace the system board

and retest.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information regarding:

Audio Memory

Battery PC Card

CD or DVD Drive Power

Diskette Drive Printer

Display TouchPad

Hard Drive Keyboard/Numeric Keypad

Hardware Installation

Carefully match the symptoms against the problem described in the tables to avoid a misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display

bezel.

Before Replacing Parts

• Verify that all cables are properly connected to the parts that are to be tested.

• Run Setup after connecting external devices.

• Verify that all required device drivers are installed.

• Verify that all required changes have been made to the CONFIG.SYS file.

• Verify that all required changes have been made to the AUTOEXEC.BAT file.

• Verify that all printer drivers have been installed for each application.

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Solving Minor Problems

Some problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software.

Audio Solutions

Common audio problems and solutions are listed in the following table.

Audio

Problem Probable Cause Solution

Notebook does not beep after the PowerOn Self-Test (POST).

Battery Pack/Gauge Solutions

This is typical; it indicates successful completion of the Power-On Self-Test (POST).

No action is required.

Some causes and solutions for common battery pack problems are listed in the following table. Power Solutions

later in this chapter may also be applicable to the following

problems.

Battery Pack/Gauge

Problem Probable Cause Solution(s)

Notebook won’t turn on when battery pack is inserted and power cord is unplugged.

Battery pack is discharged.

•

Connect the Notebook to an external power source and charge the battery pack.

•

Replace the battery pack with a fully charged battery pack.

Check the battery connectors on the system board to verify that they are evenly spaced and not bent or broken.

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Battery Pack/Gauge

Problem Probable Cause Solution(s)

Notebook is beeping and battery icon is blinking.

Battery icon on the front of the unit blinks to indicate low-battery condition, but Notebook does not beep.

Battery icon doesn’t light and battery pack won’t fast charge.

You have to set the date and time every time you turn on the Notebook.

Battery charge does not last as long as expected.

Battery charge is low. Immediately save any open

file(s). Then complete one of the following steps:

•

Connect the Notebook to an external power source to charge the battery pack.

•

Turn off the Notebook or initiate Hibernation until you can find another power source or charge the battery pack.

Volume is turned down too

Adjust the volume.

low.

Battery pack is already

No action is necessary.

charged.

Battery pack was exposed to temperature extremes.

Battery pack is at the end of

Allow time for the battery pack to return to room temperature.

Replace the battery pack

its life.

RTC battery is dead. Replace the RTC battery.

Battery is exposed to high or extremely cold temperatures.

Keep the battery pack within the recommended temperature range for operation or storage.

•

Operating Range: 50°F to 104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F (-20°C to 30°C)

Recharge the battery pack.

Battery has partially self-discharged.

Recharge the battery. Discharge the battery completely and then recharge it.

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and XL190, XL191, XL192

Battery Pack/Gauge

Problem Probable Cause Solution(s)

Battery charge does not last as long as expected.

Battery pack is warm to the touch after charging.

Battery pack operating time is far less than the documented average operating time.

Power management is disabled.

An external device or PC Card is draining the battery.

Normal warming has occurred due to charging.

Power management is turned off or disabled.

An external device or PC Card is draining the battery.

Battery pack has partially self-discharged.

Battery pack is exposed to high or extremely cold temperatures.

Set a power management level in Setup.

Turn off or disconnect external devices when not in use.

No action is required.

Enable power management in Setup and in Windows Power Properties.

Turn off or disconnect external devices when not in use.

Condition the battery pack by fully charging, fully discharging, then fully recharging it. To maintain the charge, leave battery packs in the Notebook when it is connected to external power. If the Notebook is disconnected from external power for more than two weeks, remove battery packs from the Notebook to reduce the discharge rate.

Keep the battery pack within the recommended temperature range for operation or storage.

•

Operating Range: 50°F to 104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F (-20°C to 30°C)

Recharge the battery pack.

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CD and DVD Drive Solutions

Some causes and solutions for CD and DVD drive problems are listed in the following table.

CD or DVD Drive

Problem Probable Cause Solution(s)

CD or DVD drive cannot read a Compact Disc or Digital Versatile

Disc is upside down or is improperly inserted in the CD or DVD drive.

Disc.

CD is CD Plus or Pregap/Track 0 type.

Diskette Drive Solutions

Some causes and solutions for diskette drive problems are listed in the following table.

Diskette Drive

Open the loading tray, lay the compact disc in it (label side up), then close the tray.

Cannot read these types CDs in 24x. Remove the CD.

Problem Probable Cause Solution(s)

Diskette drive cannot write to a diskette.

Diskette is write-protected. Disable the diskette’s

write-protect feature or use a diskette that is not write-protected.

Computer is writing to the wrong drive.

Not enough space is left on

Check the drive letter in the path statement.

Use another diskette.

the diskette.

Drive error has occured. Run Checkup from the Compaq

Diagnostics diskette.

Diskette is not formatted. Format the diskette. At the

system prompt, enter

FORMAT A:

Diskette drive cannot read a diskette.

The wrong type of diskette is being used.

Use the type of diskette required by the drive.

Diskette has a bad sector. Copy files to hard drive or another

diskette. Reformat bad diskette.

Drive error has occurred. Run Checkup from the Compaq

Diagnostics diskette.

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Diskette Drive

Problem Probable Cause Solution(s)

Diskette drive cannot read a diskette.

Cannot boot from diskette.

Display Solutions

This section lists some causes and solutions for common Notebook display and external monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by completing the following steps:

Diskette is not formatted. Format the diskette. At the

system prompt, enter FORMAT A:

Bootable diskette is not in the diskette drive.

Diskette Boot has incorrect setting in Setup.

Put the bootable diskette in the diskette drive.

Run Setup and set diskette as first to boot.

1. Turn off the monitor.

2. Turn off the Notebook.

3. Disconnect the monitor signal cable from the Notebook.

4. Turn on the monitor and allow it to warm up for one minute.

The display should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

Display

Problem Probable Cause Solution(s)

Screen is dim. Brightness control

(if applicable) is not set properly.

The Notebook display is in direct light.

Screen is blank. Screen save was initiated by

Power Properties due to lack of user activity.

Display has overheated. If the Notebook is in direct

Adjust the brightness of the display by using Fn+F7 or Fn+F8.

Tilt display or move Notebook.

Press any key or touch the TouchPad.

sunlight, move it and allow it to cool off.

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Display

Problem Probable Cause Solution(s)

Display is blank and the Standby icon is flashing.

Notebook display is blank and the screen on an external monitor displays information.

Notebook display flashes or has garbled characters when Notebook is connected to external monitor.

The light tubes on the edge of the display panel do not light up at all and the Power-On Self-Test (POST) completes when the unit is powered up.**

The light tubes on the edge of the display panel do not light up at all and Power-On Self-Test (POST) does not complete when the unit is powered up.**

System is in Standby mode. Press any key or touch the

TouchPad.

Display function was switched to the external monitor.

Press Fn+F3 to switch between the external monitor and the Notebook display (you may have to press more than once).

The external monitor is set for

Restart the Notebook. 1024 x 768 or higher resolution and view is toggled back to the Notebook display, which supports up to 800 x 600.

Improper backlight or display cable connections.

1. Check the display cable connections and retest.

2. Replace the display assembly

Defective inverter board. Replace the display assembly

Defective display cable. Replace the display assembly.

Defective display panel. Replace the display assembly

Defective system board. Replace the system board.

Defective system board. Replace the system board

**This problem indicates that the backlight or its power circuitry has failed. If the backlight is

not functioning, the POST result cannot be observed. Connect the unit to an external monitor before powering up the unit. If an external monitor is not available verify that POST is complete by opening and closing the display, listening for the single or double beep, and watching for the icons to turn on at the front of the Notebook.

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Display (Continued)

Problem Probable Cause Solution(s)

Backlight (brightness) cannot be adjusted with Fn+F7 or Fn+F8.

This display panel has a continuous pattern across it (e.g., “jailbars” pattern), has a single color on it, or has garbled graphics across the entire panel. This failure is for patterns across the entire panel (not just on one section).

A single line, small group of lines, or block appears on the display panel. This failure occurs in only a section of the display panel.

Improper display cable connections.

Defective inverter board. Replace the display assembly.

Defective display cable. Replace the display assembly

Defective system board. Replace the system board.

Improper display cable connections.

Defective display cable. Replace the display assembly.

Defective inverter board. Replace the display assembly

Defective system board. Replace the system board.

Defective display panel. Replace the display assembly

1. Reseat the display cable to the system board.

2. Replace the display assembly

Reseat the display cable to the following until the problem is solved:

1. System board

2. Display assembly

Note: When you perform a “self-test” on an external VGA color or monochrome monitor, the screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

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and XL190, XL191, XL192

Hard Drive Solutions

Some causes and solutions for hard drive problems are listed in the following table.

CAUTION: To prevent loss of information, maintain an up-to-date backup of your hard drive in case of errors or failures.

Hard Drive

Problem Probable Cause Solution(s)

Reading hard drive takes an unusually long time after restarting the Notebook.

Hard drive error occurs.

Hard drive does not work.

System entered Hibernation due to low-battery condition and is now exiting from it.

Hard drive has bad sectors or has failed.

Hard drive is not seated properly.

Give the system time to restore the previously saved data to its exact state before Hibernation.

Run Checkup (TEST).

Turn off and unplug the Notebook,

remove the battery pack remove and then reinstall the hard drive.

, and

Hardware Installation Solutions

The possible cause and some solutions for a hardware installation problem are listed in the following table.

Hardware Installation

Problem Probable Cause Solution(s)

A new device is not recognized as part of the system.

Cable(s) of new external device are loose or power cables are unplugged.

Power switch of new external device is not turned on.

Device is not seated properly. Turn off the Notebook and reinsert

Ensure that all cables are proplerly and securely connected.

Turn off the Notebook, turn on the external device, then turn on the

Notebook to integrate the device with the system.

the device.

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and XL190, XL191, XL192

Keyboard/Numeric Keypad Solutions

Some causes and solutions for keyboard/numeric keypad problems are listed in the following table.

Keyboard/Numeric Keypad

Problem Probable Cause Solution(s)

Embedded numeric keypad on Notebook keyboard is disabled.

Embedded numeric keypad is disabled and Num Lock function is on.

Memory Solutions

Num Lock function is not enabled.

External numeric keypad is connected to the Notebook.

Press the Shift+NumLk keys to enable the Num Lock function and embedded numeric keypad. The Num Lock icon appears on the status display.

Disconnect the external numeric keypad from the Notebook.

Some causes and solutions for memory problems are listed in the following table.

Memory

Problem Probable Cause Solution(s)

Memory count during Power-On Self-Test (POST) is incorrect.

“Out of Memory” message is displayed on the screen or insufficient memory error occurs during operation.

Optional memory expansion card is installed incorrectly, is incompatible with the Notebook, or is defective.

System ran out of memory for the application.

Too many TSR (terminate-and-stay-resident) applications are running.

Ensure that the optional memory expansion card is installed correctly, and then restart the Notebook.

Check the application documentation for memory requirements.

If necessary, install additional memory.

Remove from memory any TSR applications you do not need.

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PC Card Solutions

The following table lists some causes and solutions for PC Card problems.

PC Card

Problem Probable Cause Solution(s)

When turned on, the Notebook does not beep when a PC Card is inserted.

PC Card modem, fax, or network card does not work.

PC Card modem or fax card does not work.

Card is not inserted properly. Make sure that the card is

inserted properly.

PC Card beeps are disabled. Double-click the PC Card icon in

Control Panel, click the Global

Settings tab, and enable PC Card sound effects.

Speaker is turned off or volume is turned down.

Press Volume buttons to turn the speaker on and then increase the volume.

PC Card drivers are not installed.

Double-click the Add New Hardware icon in the Control Panel for installation instructions.

If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode.

Card or card driver is not supported.

Contact a Compaq authorized Service Provider for a list of PC Cards tested sucessfully in Compaq platforms.

Card is not fully inserted into the slot or is not inserted

Ensure that the card is inserted in the slot in the correct orientation.

properly.

Telephone cord is not plugged in all the way.

Necessary drivers are not

Check and secure telephone connection.

Install drivers.

installed (enabled).

You are trying to access the card using the wrong COM

See the Specifications verify the correct COM port.

port.

The card conflicts with a serial device.

See the Specifications chapter to verify the correct address.

chapter to

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PC Card

Problem Probable Cause Solution(s)

PC Card modem or fax card does not work.

Modem network PC Card does not work.

Memory or storage PC Card does not work.

The card is not supported. Use supported cards only.

Network driver is not installed

Install driver.

or is not set up properly.

Telephone cord is not properly

Verify telephone connection.

connected.

SRAM and flash memory

Install driver(s). cards require the memory card driver (loaded and enabled).

Flash memory cards require the Microsoft FlashFile System.

Hard drives on flash mass storage cards require the PC Card ATA driver.

You are trying to access the hard drive card using the wrong drive letter.

Double-click My Computer to

verify the drive letter assigned to

the card.

The card is not supported. Contact a Compaq authorized

Service Provider for a list of

PC Cards tested successfully in

Compaq platforms.

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Power Solutions

Some causes and solutions for power problems are listed in the following table. See also

Battery Pack/Gauge Solutions

Problem Probable Cause Solution(s)

Notebook will not turn on and the battery pack is not inserted.

Notebook turned off while it was left unattended and the Power icon is off.

in this chapter.

Power

Notebook is not connected to a power source.

Power cords to the external power source are unplugged.

Power adapter is defective. Replace AC Adapter and restart.

System initiated Hibernation after a preset timeout.

System initiated Hibernation due to a critical low-battery condition.

System board is defective. Replace the system board.

Insert battery or connect an

external power source.

Ensure that power cords

connecting the Notebook and the

external power source are

plugged in properly.

Turn on the Notebook.

Replace the battery pack with a

fully charged battery pack, or

connect the Notebook to an

external power source. Then turn

on the Notebook.

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Printer Solutions

If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, the problem is associated with the printer, not the Notebook. To diagnose other printing problems, refer to the printing section of the application documentation.

Printer

Problem Probable Cause Solution(s)

Printer will not turn on. The signal cable may not be

connected properly, or the printer is unplugged.

Printer will not print. Printer is not turned on or is

offline.

Paper tray is empty. Fill the paper tray with paper and

The device drivers for the application are not installed.

Printer is set up for a network, but is not connected to the network.

Printer cable is too long, unshielded, or defective.

Printer prints garbled information.

Correct printer drivers are not installed.

Cable is not connected properly.

Cable is defective. Replace the printer cable and

Make sure that the signal cable is

properly connected and that the

power cord is connected to the

electrical outlet.

Turn the printer on and set it to

online.

set the printer to online.

Refer to the printer

documentation to install the

correct printer driver.

Connect the printer to the

network.

Replace the cable.

Refer to the printer

documentation to install the

correct printer driver.

Make sure that the printer signal

cable is properly connected to the

Notebook.

retest.

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TouchPad/Pointing Device Solutions

The following table lists some causes and solutions for TouchPad/pointing device problems.

TouchPad/Pointing Device

Problem Probable Cause Solution(s)

TouchPad or mouse does not work.

External mouse does not work.

TouchPad or mouse does not work even though the device is enabled in Windows.

Cursor skips or moves abnormally when using the TouchPad.

Incorrect or no device driver is installed.

Install the device driver and add

to the AUTOEXEC.BAT file or

CONFIG.SYS file.

The device driver is not installed in Windows.

Mouse is not securely connected or is connected to an incorrect external

Install the TouchPad/mouse driver

in Windows.

Ensure that the mouse is securely

connected to the appropriate

external connector. connector.

Mouse is not enabled. Enter mouse at the system

prompt to activate the mouse

device driver.

Add a line in the AUTOEXEC.BAT

file to automatically activate the

mouse driver each time the

computer is turned on or

restarted.

Cable is not properly seated

Reseat cable. on TouchPad board.

Defective TouchPad board. Replace the TouchPad board.

Defective system board. Replace system board

Device driver is not correctly installed in Windows.

The TouchPad needs to be cleaned.

Install the appropriate device

driver in Windows.

Clean the TouchPad with a cloth

dampened with alcohol or an

ammonia-based glass cleaner.

Wipe up liquid with a dry cloth.

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and XL190, XL191, XL192

Contacting Compaq Support

Customers should provide the following information when contacting Compaq Reseller Support:

• Product name

• Product serial number

• Purchase date

• Conditions under which the problem occurred

• Any error messages that have occurred

• Hardware configuration

• Type of printer connected

• Hardware/software installed

• Printed result of Checkup (TEST)

• Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation

Before shipping the Notebook, complete the following steps:

1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not exposed to electrical or magnetic fields while stored or in transit.

2. Turn off the Notebook and all external devices.

3. Disconnect the external devices from their power sources, then from the Notebook.

Important: Make sure that there is no diskette in the diskette drive and that there are no PC cards in the PC slots.

4. Close the display and all exterior doors of the Notebook.

5. Pack the Notebook with sufficient packing material to protect it. Use the original packing box or similar packaging.

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and XL190, XL191, XL192

Removal and Replacement

This chapter details removing and replacing each component of the Presario 1800XL Notebook Computers.

Electrostatic Discharge

When removing or replacing parts, be careful to discharge static electricity before touching the Notebook’s internal components. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices and microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to an electrostatic discharge may not seem affected and work perfectly throughout a normal cycle. However, the discharge degrades internal layers, which reduces the operating life of the device. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

The table below shows the amount of static electricity generated by common activities associated with servicing computers.

Generated Electrostatic Voltage

Activity

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tubes 2,000 V 700 V 400 V

Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V

Removing DIPS from styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

CAUTION: As little as 700 Volts can degrade Notebook components. Be sure to ground yourself before touching the Notebook or its subassemblies.

Relative Humidity

10% 40% 50%

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Tool and Software Requirements

The following items are required to service the Notebook:

• Torx T-8 screwdriver

• 5mm nut drivers (for screwlocks and standoffs)

• Small standard screwdriver

• Small Phillips screwdriver

• Diagnostics software

Screws

The screws used in the Notebook are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.f

Connectors and Plastic Parts

Plastic parts can be damaged by the use of excessive force during disassembly and reassembly. When handling plastic parts, use care. Apply pressure only at the points designated in the instructions.

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1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

ZIF Connector

The 1800XL Series Notebooks use zero insertion force (ZIF) connectors on the system board.

CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle only the connector slide when removing or replacing a cable. Never pull or twist on

the cable while it is connected.

To remove a cable from a ZIF connector, lift both corners of the ZIF connector and slide the cable out simultaneously with constant light force.

CAUTION: When servicing this Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Cables

Most cables used throughout the unit are ribbon cables.

Cables must be handled with extreme care to avoid damage. Use the following precautions when handling cables to avoid damage to the cable and Notebook:

• Always handle cables by their connectors.

• In all cases, avoid bending, twisting, pulling, or tearing cables.

• Apply only the minimum force required to seat or unseat cables from their

connectors.

• Ensure that cables are routed in such a manner that they cannot be caught or

snagged by parts being removed or replaced.

• Handle flex cables with extreme care; they can tear easily.

CAUTION: When servicing these Notebooks, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

cause severe damage to the unit.

The following illustrations show the proper placement for each cable:

Hard Drive Ribbon Cable

•

CD/DVD Ribbon Cable

•

Diskette Drive Ribbon Cable

•

Speaker Assembly Cable

•

Keyboard Ribbon Cable

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1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Hard Drive Ribbon Cable

The position for the hard drive ribbon cable is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the Hard Drive

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

CD/DVD Ribbon Cable

The ribbon cable position for the CD or DVD drive is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the CD/DVD Drive

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1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Diskette Drive Ribbon Cable

The ribbon cable position for the diskette drive is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the Diskette Drive

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Speaker Assembly Cable

The cable position for the speaker assembly is shown below. The cable is routed under the battery charger (voltage converter) board and under the edge of the system board.

CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the Speaker Assembly

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Modem Cable

The cable position for the modem is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the Modem

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard Ribbon Cable

The ribbon cable position for the keyboard is shown below.

CAUTION: When servicing this Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can

damage the Notebook.

Removing the Keyboard

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1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Preparing the Notebook for Disassembly

Before beginning the removal or replacement of any Notebook components, complete the following steps:

1. Disconnect the AC power source and any external devices.

2. Remove the QuikDock (pg 12

3. Remove any PC Cards.

4. Remove the battery pack (pg 13

Important: The battery pack should be removed before performing any internal maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal

objects to touch the battery contacts. Place only the battery pack for the Compaq Presario 1800XL Series Portable Notebooks into the battery compartment. Do not force the battery pack into the bay if insertion is difficult.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack; this action damages the pack, makes it unusable, and exposes

potentially harmful battery components. No field-serviceable parts are located inside the battery pack.

Note: Compaq Presario 1800XL Series Portable Notebooks have several screws of various sizes that are not interchangeable. Care must be taken during reassembly to ensure that the correct screws are used in their correct location. During removal keep screws with their respective subassembly.

Important: As each component is removed from the Notebook, place the components and its assosiated screws away from the work area to prevent damage.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Disconnecting the QuikDock

To disconnect the Notebook from the QuikDock, complete the following steps:

1. Lift up the handle

2. Lift the Notebook

on top of the QuikDock.

straight up.

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Battery

To remove the battery pack, complete the following steps:

1. Slide the battery compartment door down

2. Pull the battery

from the chassis by the tab located on the end of the battery pack.

and remove it from the chassis.

To replace the battery, reverse these procedures.

Important: The battery pack should be removed before performing any internal maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal

objects to touch the battery contacts. Place only the battery pack for Compaq Presario 1800XL Series Portable Notebooks in the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack; this action damages the pack, makes it unusable, and exposes

potentially harmful battery components. No field-serviceable parts are located inside the battery pack.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Palmrest Cover with TouchPad

Note: It is not necessary to remove the display panel assembly to access the interior components of the Notebook.

To remove the Palmrest cover with TouchPad, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Close the display and turn the Notebook upside down.

3. Remove five screws from the underside of the Notebook.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

4. Turn the Notebook over (right side up).

5. Pull the display release latches and open the display.

6. Lift up the front end of the Palmrest cover and remove it from the groove in the chassis.

Continued on the next page.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

7. Disconnect the flex cable from the ZIF Connector on the DisqPlay module.

To replace the Palmrest cover, reverse these procedures.

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Keyboard

To remove the keyboard, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Gently lift

ZIF Connector

up the front of the keyboard and disconnect 2 the flex cable from the

on the system board and remove the keyboard.

To replace the keyboard, reverse these procedures.

Note: When replacing the keyboard, the Keyboard Ribbon Cable should fold behind the

ZIF Connector

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

rather than underneath the keyboard.

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Internet Zone Cover

(Status Panel Assembly)

Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure.

To remove the Internet Zone cover, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Open the display and squeeze the sides of the display hinge covers while sliding them off the hinges.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

3. Remove two innermost screws from the display hinges that secure the Internet Zone cover to the chassis.

4. Turn the unit upside down and remove the two screws located near the back of the Notebook that secure the Internet Zone cover to the chassis.

Continued on the next page.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

5. Turn the unit over (right side up) and open the display.

6. Lift up one corner of the Internet Zone cover, piece) to release the snaps on the Internet Zone cover, and chassis.

push forward from the back (center

remove from the

To replace the Internet Zone cover, reverse these procedures.

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Internet Button Board

Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure.

To remove the Internet button board, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Internet Zone Cover (pg 18

3. Remove the screw securing the display flex cable bracket and disconnect both the display flex cable and backlight cable from the system board.

Continued on the next page.

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ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

4. Remove two screws securing the Internet button board and remove from the chassis.

To replace the Internet button board, reverse these procedures.

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Heatspreader

To remove the Heatspreader, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove six screws from the Heatspreader and lift out of the chassis.

To replace the Heatspreader, reverse these procedures.

Note: If the thermal pads on the Heatspreader are missing or damaged, a new Heatspreader should be installed.

Important: Before installing a new Heatspreader, remove the plastic covering from the thermal pads.

WARNING: To prevent damage, do not use excessive force when replacing the screws.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Modem

To remove the modem, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Internet Zone cover (pg 18

5. Remove the Heatspreader (pg 23

6. Remove three screws from the modem board and lift the modem off the connector on the system board.

7. Disconnect the cable from the modem board.

To replace the modem board, reverse these procedures.

CAUTION: When replacing the modem, ensure that the Modem Cable is placed in its proper location during the reassembly process. Improper cable placement can

damage the Notebook.

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1800 S

ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Hard Drive

Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure.

To remove the hard drive, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove three screws from the hard drive mounting bracket.

4. Disconnect the hard drive data cable and lift out the hard drive.

Continued on the next page.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Hard Drive Mounting Brackets

To remove the hard drive mounting brackets, remove two screws from each of side of the hard drive.

To replace the hard drive and mounting brackets, reverse these procedures.

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the DisqPlay Module

Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure.

To remove the DisqPlay module, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the hard drive (pg 25

4. Lift up the DisqPlay module and disconnect the flex cable from ZIF Connector module.

5. Remove the DisqPlay module from the chassis.

on the

To replace the DisqPlay module, reverse these procedures.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Processor

To remove the processor, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Heatspreader (pg 23

5. If the processor matches the one shown below, proceed with step a below. If the processor does not match the one shown, skip step a and proceed with step b on the next page.

a. Place tip of standard screwdriver in center slot, twist screwdriver toward “Free”

until is snaps, and lift processor from the chassis.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

b. With standard screwdriver, turn screw counter-clockwise toward “0” and lift

processor from the chassis.

To replace the processor, complete the following:

1. Fully align the processor connector with the system board connector.

2. Press down carefully on the processor directly over the connectors to seat the processor.

3. Reassemble the remaining subassemblies by reversing their removal procedures.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

ERIES

EMOVAL AND REPLACEMENT

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the CD/DVD Drive

To remove the CD/DVD Drive, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Heatspreader (pg 23

5. Turn the Notebook over (upside down) and remove the two screws that secure the CD/DVD drive to the chassis.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

6. Turn the unit over (right side up) and remove the two screws located at the back of the CD/DVD drive.

7. Disconnect the CD/DVD drive cable and push forward from the back of the drive to slide the drive out of the chassis.

To replace the CD/DVD drive, reverse these procedures.

CAUTION: When replacing the CD/DVD drive, ensure that the

CD/DVD Ribbon Cable is placed in its proper location during the reassembly

process. Improper cable placement can damage the Notebook.

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Compaq XL183, XL185, XL192 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome to the Maintenance & Service Guide (MSG)

Using this Guide

Viewing a Chapter

Expanding & Hiding Topics

Opening another Chapter

Printing the MSG

Before You Begin

Notice

Preface

Symbols

Technician Notes

Serial Number

Locating Additional Information

Product Description

Models and Features

Front of Unit

Internet Zone Buttons and Lights

Front Bezel Components

Left-Side Components

Underneath the Unit

Rear Connectors

Optional QuikDock

Components

Connectors

Specifications

Physical and Environmental

System Interrupts

System DMA

System I/O Address

System Memory Catalog

Display Information

Memory Expansion

Diskette Drive

Hard Drive

CD or DVD Drive

Battery Pack

Pin Assignments

Parallel Connector

Serial Connector

Keyboard/Mouse Connector

Modem Connector

Game Port Connector

External VGA Monitor Port

S-Video Connector

TV-Out (Composite Video) Connector

Univeral Serial Bus (USB)

QuikDock Connector

Battery and Power Management

Power Modes

Hibernation

Standby

Full Off

Summary of Power Modes

Power Settings

Power Schemes

Alarms

SpeedStep Technology

Rebooting After a Lockup

Recovering From a Loss of Electrical Power

Increasing Battery-Operating Life

Minimizing the Energy Required

Maximizing the Energy Stored

Conditioning a Battery Pack

Disposing of a Used Battery Pack

Troubleshooting

Preliminary Steps

Clearing the Power-On Password

Power-On Self Test (POST)

POST Error Messages

Compaq Diagnostics

Checkup (TEST)

View System Information (INSPECT)

Diagnostic Error Codes

Troubleshooting without Diagnostics

Before Replacing Parts

Solving Minor Problems