Compaq SR1677CF User Manual

Warranty and Support Guide

 90 days Parts Replacement on Hardware with Available

Shipment of Replacement Parts — Compaq’s award-winning Easy Access Design makes it easy!

 90 days Hardware Technical Support

IMPORTANT NOTE

At Hewlett-Packard, we take pride in our ability to service your needs. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). We want to make sure that your support needs are met and any issues resolved as quickly as possible.

The information in this document is subject to change without notice.

Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name: _________________________________________________________________

Model Name: __________________________________________________________________

Serial Number: _________________________________________________________________

Purchase Date: _________________________________________________________________

Where to Get Help

Follow these steps when you need help:

1 Check the setup poster for help with setting up and using

your PC.

2 For faster help, be sure to register your Compaq Presario

home PC on the Web at:

http://register.hp.com

3 For help online, go to the Customer Care Center

Web site at

http://www.hp.com/support

for technical information or to get software updates.

4 If you have not solved the problem, call the Customer

Care Center at the appropriate number below.

Australia: 1-300 721 147

Hours: M–F 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m.

Hong Kong SAR: 2802 4098 Macau SAR: 0800-366

Hours: M–F 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.

India: 1-600-114772 (Toll Free) 0124 2346992 (Toll) 9350623861 (SMS Only)

Hours: Mon.–Sat. 9 a.m.–9 p.m.

Indonesia: (21) 350-3408 Hours: M–F 8 a.m.–5 p.m.

Malaysia: 1800 88 8588

Hours: M–F 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m.

New Zealand: 0 800 441 147

Hours: M–F 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m.

Philippines: (2) 867-3551

Hours: M–F 8:30 a.m.–5:30 p.m., Sat. 8:30 a.m.–12:30 p.m.

Singapore: 6272 5300

Hours: M–F 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m.

Thailand: (2) 353-9000

Hours: M–F 8:30 a.m.–5:30 p.m., Sat. 8:30 a.m.–12:30 p.m.

Vietnam: Call your retailer.

Hours are subject to change without notice.

Support Web site

http://www.hp.com/support

Registration Web site

http://register.hp.com

Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase a Compaq Presario PC! During development, the Compaq Presario must pass extensive quality tests to meet the rigorous standards that have made Compaq famous for quality and reliability.

All Compaq Presarios go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory.

We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our Compaq Presario and understand that you may wish to upgrade your PC to meet your specific needs.

Any hardware upgrades that you intend to do should only be done after you have completely set up your new Compaq Presario. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Support Center listed earlier in the Warranty and Support Guide, and an HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.

By breaking the security seal on the back of the Compaq Presario, you are confirming that the Compaq Presario was working properly before you attempted to upgrade your system. Once the security seal has been broken, your Compaq Presario is then, to the extent allowed by local law, covered under the terms and conditions listed in the following pages.

Thank you for choosing the Compaq Presario. We hope you enjoy discovering the exciting things you can do with it!

HP Customer Support

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your Compaq Presario. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you’ll find what you need.

Problems? HP Will Help

Your new Compaq Presario computer is built to work right now — and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, HP is ready to help.

Getting Started

Follow the setup poster for help with setting up and using your PC.

It is always best to register your PC. This allows for quicker help when you need it. You can register on the Web at:

http://register.hp.com

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts replaced, you have two choices:

1 You can easily replace many of your Compaq Presario

parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.

2 If a repair is necessary, the HP Customer Support Center

will make arrangements to fix your computer.

These services are covered during the warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details), which are described in the following section.

The Legal Language

Hardware Limited Warranty

HP Product DURATION

Hardware Ninety (90) Days Limited Warranty

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP-authorized service provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP branded peripherals external to the HP Hardware Product — such as external storage subsystems, displays, printers and other peripherals — are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

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