Compaq SR1000 User Manual

Warranty and
Support Guide

 1 Year Parts Replacement on Hardware with Available Shipment

of Replacement Parts — The award-winning Easy Access Design
makes it easy!

 1 Year Hardware Technical Support

IMPORTANT NOTE

At Hewlett-Packard we take pride in our ability to service your needs. We have specialists
available to help you with your technical support questions as they arise via the Web or
phone (see Contact Numbers chart within this document). We want to make sure that your
support needs are met and any issues resolved as quickly as possible.

The information in this document is subject to change without notice.

Before contacting Customer Support Center, it’s important to have the
following information handy. Please take a moment to write down your
product information for future reference.

Product Name: _________________________________________________________________

Model Name: __________________________________________________________________

Serial Number: _________________________________________________________________

Purchase Date: _________________________________________________________________

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Where to Get Help

Follow these steps when you need help:

1 Check the setup poster for help with setting up and using

your PC.

2 For faster help, be sure to register your Compaq Presario

home PC on the Web at:

http://register.hp.com

3 For help online, go to the Customer Care Center

Web site at

http://www.hp.com/support

for technical information or to get software updates.

4 If you have not solved the problem, call the Customer

Care Center at the appropriate number below.

Australia: 1-300 721 147

Hours: M–F 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m.

Hong Kong SAR: 2802 4098
Macau SAR: 0800-366

Hours: M–F 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.

India: 1-600-114772 (Toll Free)
0124 2346992 (Toll)
9350623861 (SMS Only)

Hours: Mon.–Sat. 9 a.m.–9 p.m.

Indonesia: (21) 350-3408
Hours: M–F 8 a.m.–5 p.m.

Malaysia: 1800 88 8588

Hours: M–F 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

New Zealand: 0 800 441 147

Hours: M–F 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m.

Philippines: (2) 867-3551

Hours: M–F 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Singapore: 6272 5300

Hours: M–F 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Thailand: (2) 353-9000

Hours: M–F 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Vietnam: Call your retailer.

Hours are subject to change without notice.

Support Web site

http://www.hp.com/support

Registration Web site

http://register.hp.com

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Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase a Compaq
Presario PC! During development, the Compaq Presario must
pass extensive quality tests to meet the rigorous standards that
have made Compaq famous for quality and reliability.

All Compaq Presarios go through a comprehensive quality
test to ensure the PC is working correctly before it leaves our
factory. In addition, we have placed a security seal on your
PC to indicate that it has not been tampered with since it left
our factory.

We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our Compaq Presario and understand that
you may wish to upgrade your PC to meet your specific
needs.

Any hardware upgrades that you intend to do should only
be done after you have completely set up your new Compaq
Presario. Refer to the setup poster included with your system
for help with setting up. If you have any problems setting up
your system and turning it on, immediately contact the
Customer Support Center listed earlier in the Warranty and
Support Guide, and an HP Customer Representative will
assist you. This must be done first before attempting to
upgrade your system.

By breaking the security seal on the back of the Compaq
Presario, you are confirming that the Compaq Presario was
working properly before you attempted to upgrade your
system. Once the security seal has been broken, your
Compaq Presario is then, to the extent allowed by local law,
covered under the terms and conditions listed in the
following pages.

Thank you for choosing the Compaq Presario. We hope you
enjoy discovering the exciting things you can do with it!

Customer Support

Easy to reach. Easy to use. Award-winning Customer Support is
our promise to help you get the most from your Compaq
Presario. Whether with tools located on your PC, from
information on the Web, by phone, or through your local
retailer, you’ll find what you need.

Problems? HP Will Help

Your new Compaq Presario computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If
that happens to your computer, HP is ready to help.

Getting Started

Follow the setup poster for help with setting up and using
your PC.

Register Your PC

It is always best to register your PC. This allows for quicker
help when you need it. You can register on the Web at:

http://register.hp.com

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts
replaced, you have two choices:

1 You can easily replace many of your Compaq Presario

parts that are considered consumer replaceable. This is
the fastest method of repair, as many times we can send
the part directly to your home or business in a few days.

2 If a repair is necessary, the Customer Support Center will

make arrangements to fix your computer. This service is
free for one year from the date you purchased your
computer.

These services are covered for one year from the date you
purchased your computer

There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the following section.

The Legal Language

Hardware Limited Warranty

HP Product DURATION

Hardware One (1) Year Limited Warranty

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.

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HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR COUNTRIES/
REGIONS DO NOT ALLOW A LIMITATION ON HOW
LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as “HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are
provided “AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts are
warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.

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