Compaq R12000 XR User Manual

Compaq Uninterruptible Power System R12000 XR

User Guide

Part Number 146316-001

February 2002 (First Edition)

This guide provides information about the UPS including operation, configuration, battery maintenance, and troubleshooting.

Compaq and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Compaq Uninterruptible Power System R12000 XR User Guide

February 2002 (First Edition) Part Number 146316-001

About This Guide

Intended Audience...................................................................................................................................... vii

Symbols on Equipment............................................................................................................................... vii

Rack Stability.............................................................................................................................................viii

Symbols in Text......................................................................................................................................... viii

Text Conventions....................................................................................................................................... viii

Related Documents...................................................................................................................................... ix

Getting Help................................................................................................................................................. ix

Compaq Technical Support................................................................................................................... ix

Compaq Website ................................................................................................................................... ix

Compaq Authorized Reseller ................................................................................................................. x

Reader’s Comments...................................................................................................................................... x

Chapter 1

Overview

UPS Features .............................................................................................................................................1-1

Communication Ports.......................................................................................................................... 1-2

UPS R12000 XR Model Part Number....................................................................................................... 1-2

Front View................................................................................................................................................. 1-3

Rear View ..................................................................................................................................................1-4

Power Management Software.................................................................................................................... 1-5

UPS Hardware Options.............................................................................................................................. 1-5

Extended Runtime Modules................................................................................................................ 1-6

Power Distribution Units.....................................................................................................................1-6

Remote Emergency Power Off Port ..........................................................................................................1-6

Warranties.................................................................................................................................................. 1-7

$25,000 Computer Load Protection Guarantee................................................................................... 1-7

Pre-Failure Battery Warranty..............................................................................................................1-7

Chapter 2

Operation

Front Panel Controls and LCD Display..................................................................................................... 2-1

Front Panel Indicators................................................................................................................................2-2

Front Panel LCD .................................................................................................................................2-2

Front Panel LEDs................................................................................................................................ 2-3

Modes of Operation ................................................................................................................................... 2-4

Turning on the Main Circuit Breaker ........................................................................................................2-5

Charging the Batteries ...............................................................................................................................2-5

Placing the UPS in Operate Mode............................................................................................................. 2-6

Compaq Uninterruptible Power System R12000 XR User Guide iii

Contents

Initiating a Self-test................................................................................................................................... 2-6

Audible Alarms ......................................................................................................................................... 2-7

Silencing an Audible Alarm ............................................................................................................... 2-7

Placing the UPS in Bypass Mode.............................................................................................................. 2-8

Shutting Down the System........................................................................................................................ 2-8

Chapter 3

LCD Configuration and Status

Changing Configuration Parameters ......................................................................................................... 3-1

Matching the Utility Voltage..................................................................................................................... 3-2

Modules .............................................................................................................................................. 3-3

LCD Display Menu Structure.................................................................................................................... 3-4

Initial Power-Up Display.................................................................................................................... 3-4

Top Level Main Menu........................................................................................................................ 3-4

Menu Map........................................................................................................................................... 3-5

Status................................................................................................................................................... 3-7

Meters ................................................................................................................................................. 3-9

Battery Data...................................................................................................................................... 3-10

Set Time............................................................................................................................................ 3-10

Set Date............................................................................................................................................. 3-10

Firmware Version ............................................................................................................................. 3-11

Display Test...................................................................................................................................... 3-11

System Setup .................................................................................................................................... 3-12

Chapter 4

Battery Maintenance

Precautions ................................................................................................................................................ 4-1

Charging Batteries..................................................................................................................................... 4-2

Determining When to Replace Batteries................................................................................................... 4-2

Obtaining New Batteries........................................................................................................................... 4-3

Replacing the Batteries.............................................................................................................................. 4-3

Removing the Battery Module............................................................................................................ 4-3

Installing the New Battery Module..................................................................................................... 4-5

Testing the New Battery Module........................................................................................................ 4-5

Disposing of Used Batteries...................................................................................................................... 4-6

Care and Storage of Batteries.................................................................................................................... 4-6

Pre-Failure Battery Warranty.............................................................................................................. 4-7

Chapter 5

Troubleshooting

LCD Alarm Troubleshooting .................................................................................................................... 5-1

Problems During Startup........................................................................................................................... 5-9

Problems After Startup............................................................................................................................ 5-10

CarePaq Considerations....................................................................................................................... 5-12

Repairing the UPS................................................................................................................................... 5-12

Appendix A

Regulatory Compliance Notices

Regulatory Compliance Identification Numbers.......................................................................................A-1

iv Compaq Uninterruptible Power System R12000 XR User Guide

Federal Communications Commission Notice ......................................................................................... A-1

Class A Equipment............................................................................................................................. A-1

Class B Equipment............................................................................................................................. A-2

Declaration of Conformity for Products Marked with the FCC Logo, United States Only............... A-2

Modifications ..................................................................................................................................... A-2

Cables................................................................................................................................................. A-3

Canadian Notice (Avis Canadien) ............................................................................................................ A-3

Class A Equipment............................................................................................................................. A-3

Class B Equipment............................................................................................................................. A-3

European Union Notice ............................................................................................................................ A-3

Japanese Notice ........................................................................................................................................A-4

Taiwanese Notice...................................................................................................................................... A-4

Battery Replacement Notice..................................................................................................................... A-5

Appendix B

Electrostatic Discharge

Grounding Methods.................................................................................................................................. B-2

Appendix C

Specifications

Physical Specifications............................................................................................................................. C-1

Input Specifications .................................................................................................................................. C-1

Output Specifications................................................................................................................................ C-2

Overcurrent Protection.............................................................................................................................. C-2

Battery Specifications............................................................................................................................... C-3

Battery Runtime........................................................................................................................................ C-3

Environmental Specifications................................................................................................................... C-3

Contents

Index

Compaq Uninterruptible Power System R12000 XR User Guide v

This guide provides step-by-step instructions for configuration and reference information for operation, battery maintenance, and troubleshooting for the UPS.

Intended Audience

This guide is intended for an authorized service technician familiar with the wiring and installation of high voltage equipment and the local laws governing such installation. The technician should have specific experience of, or relating to, the installation and operation of UPSs.

Symbols on Equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions:

WARNING: This symbol, in conjunction with any of the following symbols, indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

Weight in kg Weight in lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

About This Guide

Compaq Uninterruptible Power System R12000 XR User Guide vii

About This Guide

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

than one component is extended for any reason.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Text Conventions

This document uses the following conventions:

• Italic type is used for complete titles of published guides or variables. Variables include information that varies in system output, in command lines, and in command parameters in text.

• Bold type is used for emphasis, for onscreen interface components (window titles, menu names and selections, button and icon names, and so on), and for keyboard keys.

Monospace typeface is used for command lines, code examples, screen displays,

•

error messages, and user input.

Sans serif typeface is used for uniform resource locators (URLs).

•

viii Compaq Uninterruptible Power System R12000 XR User Guide

Getting Help

If you have a problem and have exhausted the information in this guide, further information and other help is available in the following locations.

Compaq Technical Support

In North America, call the Compaq Technical Support Phone Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website,

About This Guide

www.compaq.com.

Be sure to have the following information available before you call Compaq:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

• Power management software type and version

Compaq Website

The Compaq website has information on this product as well as the latest drivers and flash ROM images. You can access the Compaq website at

www.compaq.com.

Compaq Uninterruptible Power System R12000 XR User Guide ix

About This Guide

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

• Elsewhere, see the Compaq website for locations and telephone numbers.

Reader’s Comments

Compaq welcomes your comments on this guide. Please send your comments and suggestions by email to

ServerDocumentation@compaq.com.

x Compaq Uninterruptible Power System R12000 XR User Guide

This chapter contains a general overview of the Uninterruptible Power System (UPS), including an introduction to the model configuration, power management software, available hardware options, and warranties. Read this chapter to become familiar with the features of the UPS before installing the unit.

UPS Features

The following features make this UPS versatile and easy to use:

• Single phase, 200-240V, Unity rated

• Parallel redundant (N+x) capabilities in the following configurations:

— 12KW + 0

— 9KW + 1 (3KW)

— 6KW + 2 (6KW)

Overview

— 3KW + 3 (9KW)

• Online topology

• 10U rack-mountable form factor

• Modular designup to four 3KW modules

• Serviceabilityhot-swappable batteries and electronics modules

• Hardwired input and output

• Front panel controls and LCD display

• Software shipped with the unit

• Support for Compaq Extended Runtime Modules (ERMs)

• Support for Remote Emergency Power Off (REPO)

• Two output terminal block connections to power Compaq Power Distribution Units

(PDUs)

Compaq Uninterruptible Power System R12000 XR User Guide 1-1

Overview

Communication Ports

The UPS includes two integrated communication ports that allow for in-band communication.

CAUTION: To avoid damage to the equipment, use only communications cables with the part number 201092-002 (twelve-foot serial interface cable). One is supplied with your kit. This UPS/Computer Interface Cable carries power and is specifically designed for UPS communications.

UPS R12000 XR Model Part Number

The worldwide Compaq part number for the UPS R12000 XR with a Compaq 40A HV WW PDU is 207552-B22.

1-2 Compaq Uninterruptible Power System R12000 XR User Guide

Front View

The front view of the UPS is shown in Figure 1-1 and Figure 1-2.

Figure 1-1: UPS bezels

1 Supervisory bezel

2 Control bezel

3 Blank bezels

Overview

21 3

Figure 1-2: UPS indicators and control buttons

1 UPS control buttons

2 LED indicators of UPS status

3 LCD status and configuration screen

4 LCD configuration control buttons

Refer to the section, “Front Panel LEDs,” in Chapter 2 for detailed information on the meanings of the LED indicators. Refer to the section, “Front Panel Controls and LCD Display,” in Chapter 2 for information on operating the UPS using the button controls.

Compaq Uninterruptible Power System R12000 XR User Guide 1-3

Overview

Rear View

The rear view of the UPS is shown in Figure 1-3 and Figure 1-4.

Figure 1-3: UPS rear view

2 2

1 Terminal block wiring punch-out points

Bypass switch

SNMP / Serial Port Card

Compaq

Figure 1-4: Close-up of the UPS rear view

1 Option slot for future expansion

2 Ground bonding screw

3 REPO port

4 Serial communication ports (two)

Option slot for future expansion

1-4 Compaq Uninterruptible Power System R12000 XR User Guide

Power Management Software

Power management software ensures maximum power reliability of Compaq computer systems through comprehensive control of Compaq UPSs. Specifically, power management software:

IMPORTANT: Not all UPSs are equipped to support the entire feature set listed below.

• Manages graceful shutdown of attached equipment during utility power failures

• Manages independent UPS load segments to provide separate power control of connected

equipment

• Prioritizes the timing of equipment shutdowns, and reboots connected equipment by load

segment

• Shuts down and reboots any Compaq UPS and attached equipment based on a user

specified schedule

• Delays restart by load segment after a power outage to sequence the startup of system

components

• Customizes alert generation, customized messages, command execution, email, and

broadcast messages

Overview

• Monitors the status of the UPS and performs UPS diagnostics

• Displays power log for analysis

For more information, refer to the power management CD provided with the UPS. For the most up-to-date information, refer to the Compaq website at

www.compaq.com/ups

UPS Hardware Options

Table 1-1 lists the available hardware options for this UPS.

Table 1-1: Hardware Options

Option Part Number

Compaq ERM 217800-B21

PDU 40A WW 207590-B23

mPDU 40A WW 252663-B21

Compaq Uninterruptible Power System R12000 XR User Guide 1-5

Overview

Extended Runtime Modules

The UPS supports up to two ERMs (extended runtime modules). Each ERM consists of two battery packs in a 4U chassis. When operating at the Compaq recommended 80 percent load, one ERM will extend the available UPS runtime by up to 15 minutes.

For more information, refer to the Compaq website at

www.compaq.com/ups

Power Distribution Units

The UPS supports up to two PDUs. A PDU offers power surge protection and allows you to distribute power among units.

Remote Emergency Power Off Port

The UPS includes an isolated REPO (Remote Emergency Power Off) port. When properly wired, the REPO feature allows the power at the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port must be connected to a remote, normally open switch (not supplied). When this switch is closed, the UPS immediately disconnects power to its loads. The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the UPS. To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can be connected to a single switch.

IMPORTANT:

• The REPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting

Means.

• If the remote switch is closed, the REPO feature immediately powers down protected devices and

does not utilize the orderly shutdown procedure initiated by Compaq power management software.

• The REPO feature shuts down UPS units operating under either utility or battery power.

• If the UPS was operating on battery power when the remote switch was closed, no power will be

available to the devices until utility power is restored and the UPS has been manually powered up.

• To restore power to the load after the REPO feature is activated, press the On button after the AC

source is reconnected to the UPS.

• Pressing and holding the On button without utility present would normally initiate a battery start and

the UPS would assume the load. However, if the On button is pressed and a REPO is detected, battery start is inhibited and the UPS will not be able to assume the load. The electronic module fans will spin and the Alarm LED and an audible alarm will be active as long as the On button is held.

1-6 Compaq Uninterruptible Power System R12000 XR User Guide

Warranties

To back up the wide range of features offered with the UPS, Compaq provides a three-year limited warranty.

$25,000 Computer Load Protection Guarantee

In addition to the warranty, Compaq offers a $25,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer).

IMPORTANT: The $25,000 Computer Load Protection Guarantee is offered only in North America.

The $25,000 Computer Load Protection Guarantee applies only if:

• A qualified electrician properly wires the UPS to utility power.

• The UPS installation complies with all applicable electrical and safety codes specified by

the National Electrical Code (NEC).

• The UPS is used under normal operating conditions. Users must comply with all

instructions and labels.

Overview

• The UPS is not damaged by accident (other than a utility power transient), misuse, or

abuse.

Pre-Failure Battery Warranty

Refer to the section, “Pre-Failure Battery Warranty,” in Chapter 4 for specific information on the battery warranty.

Compaq Uninterruptible Power System R12000 XR User Guide 1-7

This chapter contains information on operating the UPS. Topics include using the front panel controls, LCD display, LED indicators, and modes of operation. Knowledge of these features is helpful when configuring the system and performing more advanced functions on the unit.

NOTE: See the instructions included with the UPS kit for installation considerations and procedures. Copies of this document can be downloaded from the Compaq website at www.compaq.com.

Front Panel Controls and LCD Display

The front panel controls and LCD display provide an easy-to-use UPS interface for setup, load control, and status monitoring.

Operation

1 2 3 4 5 6

Figure 2-1: Front panel button controls

Item Description Function

1 On Starts UPS powering the load

2 Standby Places UPS into Standby mode/Reset

3 Test/Alarm

Reset

4 Escape Navigates and deselects options in the LCD menu structure

5 Center Large four-way rocking button. Controls navigation through

Compaq Uninterruptible Power System R12000 XR User Guide 2-1

Enter Navigates and selects options in the LCD menu structure

Resets alarm or initiates self-test

LCD menu structure: Up, Down, Left, and Right

Operation

Front Panel Indicators

The UPS displays information through the following indicators:

• Front panel LCD

• Front panel LEDs

Front Panel LCD

The front panel has a two-line LCD display that guides you through operation, configuration, and monitoring of the UPS. Refer to the section, “Changing Configuration Parameters,” in Chapter 3 for configuration instructions.

COMPAQ R12000 XR

Main Menu

COMPAQ R12000 XR

Main Menu

Figure 2-2: Front panel LCD display

2-2 Compaq Uninterruptible Power System R12000 XR User Guide

Front Panel LEDs

The front panel has five LEDs that indicate the status of the UPS.

Figure 2-3: Front panel LED display

LED Symbol Color Meaning

NOTE: The LED lights cycle when no electronics modules are installed and utility is present. In Standby mode, there is no output but the batteries will be charging. The time required to reach Standby mode can range from 45 seconds to several minutes, depending on the batteries’ state of charge.

Operation

1 2 3 4 5

Green

Amber

Red

Green

Solid greenNormal operation

Rapidly flashing green—Ramp Up mode

Slowly flashing green Standby mode (batteries charging)

Solid amberOn Battery

Flashing amberBattery test in progress

Solid amberOn Bypass

Flashing amber—Bypass not available

Solid redOne or more alarms may be present or active

Solid greenN+1 mode (one or more redundant electronics modules operating in system)

Flashing green—Battery self-test initiated

OffNon-redundant, not N+1 mode

Compaq Uninterruptible Power System R12000 XR User Guide 2-3

Operation

Modes of Operation

The UPS has five modes of operation, indicated by the LEDs (see Figure 2-3):

• Standby Mode

— On Utility Power: LED 1 is flashing slowly.

— Power is not available at the UPS output.

— The UPS monitors and charges batteries, if required.

• Operate Mode

— LED 1 is solid green.

— The UPS is supplying power to the output.

— The UPS monitors and charges batteries, if required.

• Bypass Mode

— LED 1 and LED 2 are off.

— LED 3 is solid amber and an audible alarm is active.

— LED 4 is solid red.

— The UPS is supplying power to the loads.

— The UPS does not charge the batteries.

• Battery Mode

— LED 2 is solid amber.

— LED 4 is solid red.

— Utility power is not present.

— The UPS does not charge the batteries.

— Power is available at UPS outputs.

• Redundant Mode

— LED 5 is solid green.

— At least one electronics module of the load can be in a redundant state (two or more

electronics modules working).

— All electronics modules share the load, but there is enough power to allow an

electronics module to go out of service.

2-4 Compaq Uninterruptible Power System R12000 XR User Guide

Turning on the Main Circuit Breaker

After a qualified electrician has properly wired the UPS to utility power and has installed all electronics modules, turn on the AC Mains at the service panel. All LEDs come on for three seconds as part of the system initialization. Each electronics module turns on in sequence (with approximately 10 seconds between modules), synching up with the utility power. LED 1 rapidly flashes green during Startup mode.

After all electronics modules have synchronized, the UPS enters Standby mode, indicated by LED 1 slowly flashing green. The system will begin charging the batteries, but will not assume the load. The system will remain in Standby mode until the UPS received.

NOTE: The time required to transition from Startup mode to Standby mode can range from 45 seconds to several minutes, depending on the batteries’ state of charge.

Charging the Batteries

When the UPS is in Standby mode, allow the batteries to charge before putting the UPS into service. The battery status can be monitored using the LCD display. See the section, “Battery Data,” in Chapter 3 for information on how to view current battery charge on the LCD display.

IMPORTANT: The battery modules will charge to:

• 80 percent of their capacity within 3 hours

Operation

On command is

• 100 percent of their capacity within 48 hours

Compaq recommends that you allow the batteries to charge for at least 24 hours before supplying backup power to your devices.

Compaq Uninterruptible Power System R12000 XR User Guide 2-5

Operation

Placing the UPS in Operate Mode

Press the On button (1) to transfer the system to Operate mode.

Figure 2-4: UPS On button

Initiating a Self-test

To initiate a self-test, press and hold the Test/Alarm Reset button (1) for three seconds.

Figure 2-5: Test/Alarm Reset button

Because a portion of the self-test requires battery power, the self-test will not be initiated if the batteries are less than 90 percent charged. If the UPS detects a problem, LED 4 will be solid red (see Figure 2-3), and the UPS sounds an audible alarm.

NOTE: See Chapter 5, “Troubleshooting,” for information on what to do if the self-test detects a problem.

2-6 Compaq Uninterruptible Power System R12000 XR User Guide

Audible Alarms

The UPS sounds an audible alarm to warn of a problem.

Operation

To identify the problem, select Status from the LCD Main Menu. The LCD will display

Alarms

on the top line, where X is equal to the number of alarms. The bottom row will

describe the nature of the alarm condition. Scroll through multiple alarms using the Up and Down arrow keys on the Center button. Refer to the section, “Status,” in Chapter 3 for more information on displaying the alarms using the LCD menu.

The Main Menu displays active alarms for the entire system. Under the electronics modules M1-M4 menus, only the individual electronics modules that have alarms are indicated. As a result, you can pinpoint individual modules that are having problems.

Refer to the section, “LCD Alarm Troubleshooting,” in Chapter 5 for causes and suggested actions for all alarm conditions.

Silencing an Audible Alarm

To silence the alarm, press the Test/Alarm Reset button (1) and hold for one second.

Figure 2-6: Test/Alarm Reset button

IMPORTANT: Although the Test/Alarm Reset button silences the audible alarm, the condition that

caused the alarm still exists. See Chapter 5, “Troubleshooting,” for information on what to do if the UPS detects an alarm condition.

The silencing of the alarm is based on the current set of alarms that is present when the button is pressed. If the alarm set changes and at least one alarm condition still exists, the audible alarm reactivates.

If the condition that caused the alarm is a utility power failure, the alarm is silenced shortly after utility power is restored.

Compaq Uninterruptible Power System R12000 XR User Guide 2-7

Operation

Placing the UPS in Bypass Mode

This mode can be enabled by any of the following events:

• Using the Bypass switch on the rear panel

• Overload conditions

• Manual removal of an electronics module when in Operate mode

NOTE: Compaq does not recommend enabling Manual Bypass mode when LED 3 is flashing (Bypass mode not available).

Shutting Down the System

To shut down the system:

1. Place the UPS in Standby mode by pressing the Standby button for four seconds. The load relays open and LED 1 begins to flash slowly.

NOTE: Pressing the Standby button for seven seconds reboots the system. The system recovers to Standby mode.

2. Disconnect the AC Mains by opening the switch or circuit breaker at the utility panel.

2-8 Compaq Uninterruptible Power System R12000 XR User Guide

LCD Configuration and Status

This chapter contains information on configuring the UPS. Topics include a description of the LCD display menu structure, procedures for configuring the UPS, and the details of the various UPS status options. Proper configuration of the UPS and familiarity with the menu display is important in performing other functions on the unit, such as maintaining the battery and troubleshooting alarms.

Changing Configuration Parameters

Use the front panel controls and LCD display to change the configuration of the UPS. The LCD menu has a two-line LCD display with three-button control for up, down, left, right, Enter, and Escape. The LCD is used for configuration, monitoring, and status.

213 4

Figure 3-1: LCD display and control buttons

Item Description Function

1 LCD Display Displays your menu position, showing UPS, electronics

module, and battery

2 Escape Navigates and deselects options in the LCD menu

structure

3 Center Controls navigation through LCD menu structure:

Up, Down, Left, and Right

4 Enter Navigates and selects options in the LCD menu structure

Compaq Uninterruptible Power System R12000 XR User Guide 3-1

LCD Configuration and Status

Matching the Utility Voltage

Use configuration parameters to select the UPS voltage range (see Table 3-1).

• If the utility voltage is within this range, the UPS supplies utility power to the output receptacles.

• If the utility voltage is outside this range, the UPS supplies battery power to the output receptacles.

• If the utility voltage frequently varies outside the operating range, update the UPS configuration to match.

NOTE: When you set the voltage through the LCD panel (as described in the “Set Voltage” section of this chapter), you are setting the UPS output voltage.

Table 3-1: Voltage Ranges (VAC)

Nominal Utility Voltage Level

200 166-240 200

208 166-248 208

220 176-264 220

230 (default) 184-276 230

240 192-288 240

Normal Utility Voltage Range

UPS Output Voltage

To update the configuration:

1. Have a licensed electrician measure your utility voltage.

2. Use Table 3-1 to identify the operating range that most closely matches your nominal utility voltage level.

3. Update the UPS output voltage as required. See the section, “Set Voltage,” in this chapter for more information.

3-2 Compaq Uninterruptible Power System R12000 XR User Guide

Modules

LCD Configuration and Status

Use the LCD menus to configure either the main module or one of the electronics modules.

Figure 3-2: UPS electronics modules, numbered

1 Main Module MM (includes all four

electronics modules)

2 Module M1

3 Module M2

4 Module M3

5 Module M4

Compaq Uninterruptible Power System R12000 XR User Guide 3-3

LCD Configuration and Status

LCD Display Menu Structure

Use the LCD display to access the menu. The menu contains information about the status, meters, battery data, and firmware version of the main module or other electronics modules. Use the menu options to set the time or date, conduct an LCD display test, and change the system setup.

Initial Power-Up Display

When the UPS is powered up, the LCD displays the Main Menu.

COMPAQ R12000 XR

Main Menu

Top Level Main Menu

After pressing the Enter button, Main Menu appears on the top line of the display. The Center button can be used to scroll through the choices displayed on the lower line of the

display.

Refer to the section, “Menu Map,” in this chapter for a list of all menu options. The variable xxxxxx is one of the choices in the left column of the menu map. Submenu choices are shown to the right.

Main Menu

xxxxxx

3-4 Compaq Uninterruptible Power System R12000 XR User Guide

Menu Map

Status Main Module

Module (M) 1 through 4

Status/Alarms

Meters Main Module

Module (M) 1 through 4

Input Voltage

Battery Data % Battery Charge

Set Time

Set Date

Firmware Vers MM Control Vers

MM Comm Version M1-M4 Versions Display Module

Display Test

System Setup Enter Password Comm Setup Set Voltage

Set Language

ERM Setup

For Capacity N+1 Redundancy

Load Power Off

Output Voltage Input Frequency Output Frequency Output Power Battery Voltage Input Current

Set HW Config

Set Password

Serial Port 1

Opt-Slot 1

Status

System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load

Commission Battery Parallel Mode

* See the “Alarms” section on the next page for a list of all possible alarm displays.

LCD Configuration and Status

Alarms

Serial Port 2

Opt-Slot 2

Baud Rate

Compaq Uninterruptible Power System R12000 XR User Guide 3-5

LCD Configuration and Status

Alarms

If an alarm exists, one or more of the following alarms will display on the LCD panel. See the section, “LCD Alarm Troubleshooting,” in Chapter 5 for a descriptive list of alarm causes and actions to be taken.

Table 3-2: Alarms

Ambient Over Temperature Inverter Startup Failure

Automatic Shutdown Pending Inverter Uncalibrated

Batteries Disconnected Level 2 Overload – Phase A

Battery DC Over Voltage Level 3 Overload – Phase A

Battery Low Level 4 Overload – Phase A

Battery n Needs Service Loss of Redundancy

Battery Not Charged Loss of Sync-Bus

Battery n Test Failed Low Battery Shutdown

Bypass Not Available Non-volatile Memory Checksum Fail

Calibration Failed On Manual Bypass

DC Link Over Voltage Output AC Over Voltage

Fan Failure Output AC Under Voltage

Fuse Failure Output Overload

Heatsink Over Temperature Program Checksum Fail

Input AC Over Voltage Rectifier Input Over Current

Input AC Under Voltage Remote Emergency Power Off

Input Under Or Over Frequency Software Incompatibility Detected

Internal Communications Failure UPS On Battery

Inverter Contactor Open UPS On Bypass

Inverter Fault Utility Fail

Inverter Output Over Current Utility Not Present

3-6 Compaq Uninterruptible Power System R12000 XR User Guide

Status

Main Module

LCD Configuration and Status

The first option on the Main Menu is Status. Select this option and press the Enter button to display the status or active alarms for either the main module or electronics modules M1-M4.

Main Menu

Status

Select Main Module MM to display Status and Alarms for the main module. Table 3-3 lists the possible status options. See the section, “LCD Alarm Troubleshooting,” in Chapter 5 for a descriptive list of alarm causes and solutions.

Status: Select

Main Module MM

NOTE: A display of X Alarms means that one or more alarms are present. The variable X indicates the number of alarms.

Table 3-3: Main Module Status Options

LCD Display Explanation

Load Power Off The UPS is in Standby mode and is not supporting the load.

System Normal

0 Alarms

Load Power On

X Alarms

On Battery

X Alarms

On Bypass

X Alarms

Manual Bypass

X Alarms

Overload

X Alarms

Autocalibrating

X Alarms

The UPS is operating normally from utility and is protecting the load. No alarms are present.

The UPS is operating from utility and is protecting the load.

The UPS is operating from battery and is protecting the load.

The UPS is operating from Automatic Bypass mode and is not protecting the load.

The UPS is operating from Manual Bypass mode and is not protecting the load.

The UPS is protecting the load. The current load level is exceeding the maximum operational range for the UPS.

The UPS is operating from utility and is protecting the load while it is performing the module-sharing calibration process.

continued

Compaq Uninterruptible Power System R12000 XR User Guide 3-7

LCD Configuration and Status

Table 3-3: Main Module Status Options continued

LCD Display Explanation

Starting Up

X Alarms

Module Failure

X Alarms

Unknown Stats XX

X Alarms

UPS Supporting Load

X Alarms

Electronics Modules M1-M4

Select Module Mx to display Status and Alarms for an electronics module. The variable x indicates one of the electronics modules (Module M1-M4). Table 3-4 lists the possible status options. See the section, “LCD Alarm Troubleshooting,” in Chapter 5 for a descriptive list of alarm causes and solutions.

Table 3-4: Electronics Modules M1-M4 Status Options

The full UPS or a single electronics module (hot-swap) is ramping up.

At least one electronics module or the Supervisory Board has experienced a critical failure and is off-line.

The UPS issues an unrecognized status code of XX. This is normal in certain situations, such as when the UPS is busy or powering down.

The UPS is powering the load.

Status: Select

Module Mx

Message LCD Display Explanation

+ Active Alarm Count

Detected

System Normal Submodule Status

0 Alarms

Module Mx Submodule not

Not Detected

In this example, the UPS has detected no problems with the electronics module and there are no alarms.

Module Mx is not detected (x is 1-4).

Either an electronics module is not installed, or the UPS is gathering system configuration information during initialization. This condition should not persist for more than 60 seconds after startup.

3-8 Compaq Uninterruptible Power System R12000 XR User Guide

Meters

LCD Configuration and Status

Select Meters on the Main Menu to view either the main module or any of the other electronics modules’ frequency, power, and current.

Main Menu

Meters

This submenu provides information on virtual meters monitoring the UPS voltages. Scroll up and down through the menu using the Center button. If the words continue off the screen, scroll right and left to read the message. Press the Enter button to view selections. Table 3-5 lists the options under the Meters menu.

Table 3-5: Main Module and Electronics Modules M1-M4 Meter Options

LCD Display Explanation

Input Volts

Output Volts

Input Frequency

Output Frequency

Output Power

│❚❚❚❚❚❚❚❚❚❚│❚❚ MM or Mx

Output Power

│❚❚❚❚❚❚----│-- MM or Mx

Battery Volts

Input Current

The utility voltage

The voltage available at the UPS output receptacles

The utility frequency in Hertz

The frequency in Hertz available at the UPS output receptacles

The output power is shown in a bar graph. This example shows 120% load (overload). There are ten squares in front of the 100% line. Each represents a 10% load. The two squares past the line each represent 10% of overload (20% overload in all).

In contrast, this display shows a 60% load.

The battery voltage

The input current

Compaq Uninterruptible Power System R12000 XR User Guide 3-9

LCD Configuration and Status

Battery Data

Select Battery Data on the Main Menu to display the amount of charge on the battery in 10% increments.

When the UPS goes into Battery mode, the following LCD displays.

The remaining battery energy is shown, where the tag “1h=❚” means that each block represents one hour. For example, this LCD shows three hours of remaining battery time. Other possible tags are listed in Table 3-6.

Table 3-6: Possible Tags

Tag Time

Main Menu

Battery Data

Battery Discharge

|❚❚❚ | 1h=❚

Set Time

Set Date

1m 1 minute per block

5m 5 minutes per block

10m 10 minutes per block

30m 30 minutes per block

1h 1 hour per block

Select Set Time from the Main Menu to set the correct time.

Main Menu

Set Time

Select Set Date from the Main Menu to set the correct date.

Main Menu

Set Date

3-10 Compaq Uninterruptible Power System R12000 XR User Guide

Firmware Version

Select Firmware Vers on the Main Menu to display firmware versions for UPS components. Press the Enter button to view selections. Table 3-7 lists the firmware version options. The version number is represented by xxx.

Table 3-7: Firmware Version Options

LCD Display Explanation

LCD Configuration and Status

Main Menu

Firmware Vers

Display Test

Select Display Test from the Main Menu to light all pixels to test the LCD display.

LCD TEST scrolls across the screen in both upper and lower display lines. Use the Escape button to exit the test.

MM Control Vers

xxx

MM Comm Version

xxx

M1-M4 Versions

xxx…xxx…xxx…xxx

Display Module

xxx

Main Menu

Display Test

❚❚❚LCD TEST❚❚❚

Version of firmware the control board is running

Version of firmware the communication board is running

Version of firmware in each electronics module

Version of display firmware the UPS is running

Compaq Uninterruptible Power System R12000 XR User Guide 3-11

LCD Configuration and Status

System Setup

Select System Setup from the Main Menu to enter the menu for changing system setup options.

To change the system setup, you must enter the correct password. Use the Center and Enter buttons to select the six digits for the password [0-9 and A-Z].

NOTE: The password must be six characters long. The default password is COMPAQ. To establish or change the password, see “Set Password,” in this chapter.

1. Select the first digit using the Up and Down arrow keys on the Center button.

2. Press the Right arrow key on the Center button to move to the next digit.

Main Menu

System Setup

Enter Password

COMPAQ

3. To change a digit, use the Left arrow key on the Center button to go back.

4. After entering the entire password, press the Enter button.

IMPORTANT: Be sure to record your password. If you forget or lose your password, contact a Compaq authorized service provider. After 30 minutes of no key presses, security is automatically restored and the display changes to the main status display.

Communications Setup

Select Comm Setup from the System Setup menu to set up communications on the UPS.

Table 3-8: Communications Setup Choices

LCD Display Explanation

Comm Setup

Serial Port X

Comm Setup

Opt-Slot X

System Setup

Comm Setup

Select the communication port to set up. X can be either 1 or 2.

Select the option slot to set up. X can be either 1 or 2.

3-12 Compaq Uninterruptible Power System R12000 XR User Guide

LCD Configuration and Status

Select the Baud Rate menu option to choose the baud rate for the selected serial port or option slot.

Table 3-9: Baud Rate Setup

LCD Display Explanation

Baud Rate

Set Voltage

Select Set Voltage from the System Setup menu to set the voltage. The asterisk (*) indicates the current configuration. The options for voltage are 200, 208, 220, 230, and 240.

NOTE: This option is only available when the UPS is in Standby, Automatic Bypass, or Manual Bypass mode. Otherwise, the LCD panel will indicate Not Available.

Set Hardware Configuration

Select Set HW Config from the System Setup menu to set the hardware configuration for the UPS.

Choose the baud rate for the serial port or option slot selected above. Here, X is the baud rate and can be equal to 1200, 2400, 4800, 9600 or 19200 (default is 9600).

An asterisk (*) indicates the current baud rate.

System Setup

Set Voltage

System Setup

Set HW Config

Table 3-10: Hardware Configuration Choices

LCD Display Explanation

Set HW Config

ERM Setup

Set HW Config

Commission Battery

Set HW Config

Parallel Mode

Select this option to configure the number of ERMs installed.

Select this option to enable a battery commissioning test.

Select this option to go to the Parallel Mode menu options.

Compaq Uninterruptible Power System R12000 XR User Guide 3-13

LCD Configuration and Status

The Parallel Mode menu options allow you to configure the UPS mode of operation, as described in Table 3-11.

Table 3-11: Parallel Mode Choices

LCD Display Explanation

Set Language

Set Password

Parallel Mode

For Capacity

Parallel Mode

N+1 Redundancy

Select this option to configure the UPS for capacity operation.

Select this option to configure the UPS for redundant operation.

Select Set Language from the System Setup menu to select from seven different languages for the menu display. The available choices are English, Francais, Deutsch, Espanol, Japanese, Nederlands, and Italiano. The asterisk (*) indicates the current configuration.

System Setup

Set Language

Select Set Password from the System Setup menu to set the password.

System Setup

Set Password

To access some of the more critical UPS operations, you must have a password. Use the Center and Enter buttons to select the six digits for the password [0-9 and A-Z].

NOTE: The password must be six characters long. The default password is COMPAQ.

Enter Password

COMPAQ

1. Select the first digit using the Up and Down arrow keys on the Center button.

2. Press the Right arrow key on the Center button to move to the next digit.

3. To change a digit, use the Left arrow key on the Center button to go back.

4. After entering the entire password, press the Enter button.

3-14 Compaq Uninterruptible Power System R12000 XR User Guide

This chapter contains information for properly maintaining batteries for the UPS, including battery charging, replacement, disposal procedures, and warranties.

Precautions

Battery Maintenance

WARNING: There is a risk of personal injury from the hazardous energy levels associated with UPS batteries. The maintenance and replacement of batteries must be carried out by a Compaq authorized service representative.

WARNING: The UPS contains an internal lithium battery and a sealed lead-acid battery module. To reduce the risk of fire or chemical burns, take the following precautions:

• Do not attempt to recharge batteries after removal from the UPS.

• Do not disassemble, crush, or puncture the batteries.

• Do not short the external contacts of the batteries.

• Do not immerse the batteries in water.

• Do not expose to temperatures higher than 60°C (140°F).

WARNING: To reduce the risk of personal injury from hazardous energy, take these precautions:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

Compaq Uninterruptible Power System R12000 XR User Guide 4-1

Battery Maintenance

Charging Batteries

When connected to utility power, the UPS automatically charges the batteries. No user intervention is required while the UPS is in use. Refer to the section, “Care and Storage of Batteries,” in this chapter for information on keeping the batteries charged while the UPS is in extended storage.

Determining When to Replace Batteries

When the Alarm LED (1) is solid red, and the LCD displays either a Battery Needs Service or Battery Test Failed alarm, you may need to replace the battery module. Depending on usage and environmental conditions, the batteries should last three to six years.

Figure 4-1: Alarm LED

To verify the above alarms, initiate a UPS battery self-test to verify that battery replacement is required. If the Alarm LED (1) is solid red and the alert displays on the LCD status menu, replace the bad battery module as soon as possible.

Refer to the section, “Initiating a Self-Test,” in Chapter 2 for more information on initiating a self-test.

4-2 Compaq Uninterruptible Power System R12000 XR User Guide

Obtaining New Batteries

New batteries may be required within 30 to 60 days when the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm. Obtain spare batteries for the UPS when this occurs.

Compaq supplies spare battery modules for UPS R12000 XR models. The UPS spare battery kit part number is 228288-001

CAUTION: Because of the battery’s short shelf life, avoid storing a battery spare as a backup. Compaq recommends that an inventory of spare batteries not be maintained onsite unless a procedure to keep these batteries charged while in storage is implemented.

Replacing the Batteries

The batteries in the UPS are hot-swappable. Batteries may be replaced (hot-swapped) without powering off the UPS if the UPS is not supplying battery power to devices. LED 1 will be solid green if the UPS is supplying utility power.

The UPS is provided with an internal lithium battery and a sealed lead-acid battery module. There is a danger of explosion and risk of personal injury if the batteries are incorrectly replaced or mistreated. Replacement is to be done by a Compaq authorized service provider using the Compaq spare designated for the product. For more information about battery replacement or proper disposal, contact your Compaq authorized reseller or Compaq authorized service provider.

Battery Maintenance

Removing the Battery Module

To remove the battery module:

1. Remove the front bezel by pulling on both ends.

Figure 4-2: Removing the front bezel

Compaq Uninterruptible Power System R12000 XR User Guide 4-3

Battery Maintenance

2. Disengage the two screws that secure the battery module in place (1) and slide out the

Figure 4-3: Removing the battery module

battery module (2).

WARNING: The UPS R12000 XR battery module weighs 27 kg (60 lb). Prepare the area and observe all materials-handling procedures for removing the battery module.

3. Set aside the used battery module for proper disposal. See the section, “Disposing of Used Batteries,” in this chapter.

4-4 Compaq Uninterruptible Power System R12000 XR User Guide

Installing the New Battery Module

To install a new battery module:

1. Insert the battery (1) and tighten the two front screws (2).

Figure 4-4: Installing the new battery module

Battery Maintenance

2. Snap on the front bezel.

Testing the New Battery Module

After installing the new battery module, press the Test/Alarm Reset button. Refer to the section, “Initiating a Self-Test,” in Chapter 2 for more information on initiating a self-test.

IMPORTANT: The UPS schedules the battery test, but will not execute the test until the batteries:

• Are at least 90 percent charged

• Have been in float mode for 24 hours

If the installation has been successful, the Alarm LED will not be illuminated.

If the installation has not been successful, the Alarm LED turns red and the LCD menu indicates an alarm. If this occurs, repeat the procedures in the “Replacing the Batteries” section of this chapter, and check the battery terminal connections. If the Alarm LED is still red, see Chapter 5, “Troubleshooting,” for more information on the cause of the alarm.

IMPORTANT: The batteries will charge to 80 percent of their capacity within approximately three hours. Compaq recommends allowing the batteries to charge for 24 hours before using the UPS to supply backup power to devices. The load may not be fully protected for 48 hours.

Compaq Uninterruptible Power System R12000 XR User Guide 4-5

Battery Maintenance

Conducting a Battery Commissioning Test

When replacing battery modules, Compaq recommends running a battery commissioning test. This test will set a base line so that the UPS accurately displays battery run-time. See the section, “Set Hardware Configuration,” in Chapter 3 for instructions on enabling the battery commissioning test.

NOTE: The battery commissioning test runs in the background. Once enabled, the test can take up to three days to run.

Disposing of Used Batteries

The spare battery kit includes the instructions and packaging required to return used batteries to the appropriate location for disposal.

Batteries, battery modules, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.

Care and Storage of Batteries

To maximize the life of batteries:

• Minimize the amount of time the UPS uses battery power by matching the UPS configuration with utility voltage. Refer to the section, “Matching the Utility Voltage,” in Chapter 3 for more information.

• Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside of the UPS regularly with a vacuum cleaner.

• Maintain the ambient temperature at 25

• If storing a UPS for an extended period, recharge the batteries every six months:

— Connect the UPS to utility power.

— Allow the UPS to remain in Standby mode.

— Allow the UPS to charge the batteries for 24 hours.

— Update the Battery Recharge Date label.

CAUTION: Because of the battery’s short shelf life, avoid storing a battery spare as a backup.

C (77oF).

4-6 Compaq Uninterruptible Power System R12000 XR User Guide

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all Compaq UPS units, extends the advantage of a Compaq three-year limited warranty by applying it to the battery before it actually fails. Specifically, the Pre-Failure Battery Warranty ensures that when customers receive notification from Compaq power management software that the battery may fail, the battery is replaced free of charge under the warranty.

Compaq maintains the highest standards in the industry, as evidenced by the Compaq Pre-Failure Battery Warranty. This warranty is beneficial in at least two significant ways:

• Reduced total cost of ownership

• Reduced downtime

A Pre-Failure Battery warning is given 30 days prior to a battery failure. The warning is indicated in one or both of the following ways:

• An LED showing that the battery is low

• Notification from Compaq power management software

This warning provides ample time to order a spare battery. You can order a spare by calling 1-800-OK COMPAQ.

Battery Maintenance

The battery warranty coverage is three years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular Compaq UPS model, then the entire UPS, including its battery, will be replaced.

Compaq Uninterruptible Power System R12000 XR User Guide 4-7

This chapter serves as a troubleshooting guide when problems occur with the UPS. Solutions for main and electronics module alarms are provided, as well as general solutions for UPS problems that occur both during and after startup.

LCD Alarm Troubleshooting

Table 5-1 lists the possible alarms of the main module or electronics modules. When these alarms occur, the LCD displays the number of alarms and the type of alarm. For each alarm listed in the table, an explanation of the cause is provided, as well as a recommended action to take to resolve the problem.

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms

LCD Display Possible Cause Suggested Action

Troubleshooting

X Alarms

Ambient Over

Temperature

X Alarms

Automatic

Shutdown Pending

X Alarms

Batteries

Disconnected

The UPS triggers an alarm if the ambient temperature inside the detecting electronics module exceeds the preset threshold of 80°C (176°F). Other than the alarm, no UPS action is currently associated with this condition.

Batteries are depleted beyond their lower limits due to the UPS being on battery for an extended period. The load has been disengaged and the system has entered the 30-second powerdown mode.

This alarm is triggered by the one of the following events:

• The UPS detects that at least one

battery is installed incorrectly.

• Not enough battery modules are

installed to support the current load levels.

Ensure that unit grills are not blocked and fans are operational. Correct any environmental conditions that may be causing the condition. Verify that the ambient temperature is less than 40°C (104°F).

Contact Technical Support for assistance.

This is a normal operation. The UPS will restart when utility power is restored.

Remove bezels and check that each battery module is firmly seated in its slot. Verify that the load does not exceed 12 kW.

Contact Technical Support for assistance.

continued

Compaq Uninterruptible Power System R12000 XR User Guide 5-1

Troubleshooting

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Possible Cause Suggested Action

X Alarms

Battery DC Over

Voltage

X Alarms

Battery Low

X Alarms

Battery n Needs

Service

X Alarms

Battery Not

Charged

X Alarms

Battery n Test

Failed

X Alarms

Bypass Not

Available

At least one electronics module detects that battery voltage is abnormally high while operating in Battery mode.

The UPS detects that the current battery voltage level has dropped below the preset threshold configured in the EEPROM for this alarm. This is to be expected when operating in Battery mode and when the batteries discharge.

The UPS detects a battery fuse failure or an automated battery test failure. An automated battery test failure is reported when battery voltage is less than 1.8 volts per cell during the first 75 seconds of unscheduled Battery mode operation.

The variable n indicates the slot in which the faulted battery module is installed. (For example, slot 1 is the uppermost bay of the four-battery bay slots.)

At least one battery string fails to reach float voltage after charging for 24 hours. This could indicate a problem in one or more battery modules.

The UPS detects a manual battery test failure. A manual battery test failure is reported when battery voltage is less than 1.8 volts per cell during the first 75 seconds of unscheduled Battery mode operation.

The variable n indicates the slot in which the faulted battery module is installed. (For example, slot 1 is the uppermost bay of the four-battery bay slots.)

Bypass mode is currently unavailable due to the voltage or frequency being outside the valid operating range for the UPS.

Switch to Maintenance Bypass mode, and contact Technical Support for assistance.

This is a normal operation. The UPS will begin the shutdown process.

Contact Technical Support for assistance.

At least one battery module needs replacing. Contact Technical Support for assistance.

Refer to the section, “Matching the Utility Voltage,” in Chapter 3 to verify that voltage settings are correct.

If the condition persists, contact an electrician.

continued

5-2 Compaq Uninterruptible Power System R12000 XR User Guide

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

Troubleshooting

X Alarms

Calibration Failed

X Alarms

DC Link Over

Voltage

X Alarms

Fan Failure

X Alarms

Fuse Failure

X Alarms

Heatsink Over

Temperature

X Alarms

Input AC Over

Voltage

The UPS triggers this alarm when the autocalibration process fails to complete successfully. This could be the result of an interruption from an operating mode transition or because of UPS load changes occurring while autocalibration was in progress.

At least one electronics module detects abnormally high rail voltage levels and shuts down to protect itself and the load from damage.

This could be caused by a hardware failure.

At least one electronics module detects that one or both of its cooling fans has failed. The detecting module immediately shuts down to protect its heat sensitive components.

The UPS detects that one or more of the internal module fuses has failed.

An electronics module detects a heatsink over-temperature condition. The detecting module immediately shuts down to protect its heat sensitive components.

The UPS detects that the input utility voltage is above the maximum operating range of about 277v (288v hysteresis).

The autocalibration process reschedules and automatically restarts once the UPS conditions are conducive for the operation to complete.

Contact Technical Support for assistance.

Check the fans for blockage. If a fan is blocked, remove the blockage, switch to Maintenance Bypass mode, and restart the system.

If a fan is not blocked and the problem persists, contact Technical Support for assistance.

Contact Technical Support for assistance.

Check the ventilation grills for blockage. If the grills are blocked, remove blockage, switch to Maintenance Bypass mode, and restart the system. Verify that the ambient temperature is less than 40°C (104°F).

If the grills are not blocked and the problem persists, contact Technical Support for assistance.

If this occurs in a running system, the system will immediately transition to Battery mode until valid utility returns. If this occurs before a system has entered an online state, its startup sequence will not complete, and the system will shut down until valid utility returns.

If the condition persists, contact an electrician.

continued

Compaq Uninterruptible Power System R12000 XR User Guide 5-3

Troubleshooting

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

X Alarms

Input AC Under

Voltage

X Alarms

Input Under Or

Over Frequency

X Alarms

Internal

Communications

Failure

X Alarms

Inverter Contactor

Open

X Alarms

Inverter Fault

The UPS detects that the input utility voltage is below the minimum operating range of about 172v (160v + hysteresis).

The UPS detects that the input frequency has a greater deviation than +/- 5 Hz from the nominal window of operation.

The UPS encounters an internal communication problem that is hindering its ability to successfully manage its activities and monitor the current electronics module status. The UPS will immediately transfer to Battery mode and issue the Low Battery alarm until communications are restored.

The UPS detects that an electronics module has timed out waiting for its load relay to close during a module hot-swap. The electronics module has failed to complete its startup sequence successfully. This alarm is accompanied by one or more alarms from the electronics module that indicates the root cause of the problem.

At least one electronics module detects a hardware failure in its inverter, generates this alarm, and subsequently shuts down. The UPS may have transitioned into Automatic Bypass mode due to the failure, depending on the load levels present at the time of the failure.

This could be caused by a hardware failure.

If the condition persists, contact an electrician.

If this occurs in a running system, the system will regulate output frequency to its nominal 50 or 60 Hz. If this occurs before a system has entered an online state, its startup sequence will not complete, and the system will shut down until valid utility returns.

If the condition persists, contact an electrician.

Switch to Maintenance Bypass mode, and contact Technical Support for assistance.

Select Status on the LCD menu. Scroll through and examine the additional alarms related to the failed electronics module for details on handling this condition.

Contact Technical Support for assistance.

continued

5-4 Compaq Uninterruptible Power System R12000 XR User Guide

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

Troubleshooting

X Alarms

Inverter Output

Over Current

X Alarms

Inverter Startup

Failure

At least one electronics module generates this alarm when it has reached its maximum operating output hardware current limits, as defined in the EEPROM. The module has shut down to protect itself and the load from damage. The UPS may have transitioned into Automatic Bypass mode due to the failure, depending on the load levels present at the time of the failure and the number of modules affected.

This alarm is triggered by one of the following events:

• The UPS detects that at least one

electronics module failed to complete its startup sequence as expected and was most likely shut down. In this situation, the alarm is more of a general status indicator. It should be accompanied by another alarm, indicating the reason for the modules failure to start.

• An electronics module has briefly

(for approximately one-quarter of a second) disconnected from the system and is attempting to restart. In this situation, no other alarms associated with this failure will occur, with the exception of a possible Internal Communications Failure alarm.

Reduce the load level to within UPS operational limits. Initiate a Manual Bypass Recovery if the UPS remains in Bypass mode for more than 30 seconds. See the LCD panel to determine which electronics module generated the alarm.

If the UPS was operating within its supported load limits when the problem occurred, or if the problem persists, contact Technical Support for assistance.

The electronics module may not be fully seated. Remove the bezels and ensure that each of the electronics modules is fully inserted into the chassis.

Contact Technical Support for assistance.

X Alarms

Inverter

Uncalibrated

At least one electronics module has not been calibrated together as a set, which is required for efficient load-sharing operations.

An autocalibration is required, and the UPS will automatically schedule the autocalibration process on detection of this condition.

Contact Technical Support for assistance.

X Alarms

Level 2 Overload –

Phase A

The UPS detects that the current load has exceeded 102% of the maximum capacity available, which means it is operating in Nonredundant mode.

The UPS will transfer to Bypass mode after two minutes of this sustained load level.

Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload.

Contact Technical Support for assistance.

continued

Compaq Uninterruptible Power System R12000 XR User Guide 5-5

Troubleshooting

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

X Alarms

Level 3 Overload –

Phase A

X Alarms

Level 4 Overload –

Phase A

X Alarms

Loss of

Redundancy

X Alarms

Loss of Sync-Bus

X Alarms

Low Battery

Shutdown

The UPS detects that the current load has exceeded 110% of the maximum capacity available, operating in Non-redundant mode.

The UPS will transfer to Bypass mode after 30 seconds of this sustained load level.

The UPS detects that the current load has exceeded 120% of the maximum capacity available, which means it is operating in Non-redundant mode.

The UPS will transfer to Bypass mode within one second and remain in that mode due to the excessive overload condition.

The UPS detects that the current load level has exceeded the maximum safe load level limits that would provide redundancy protection to the electronics modules.

The system will continue to operate, but will no longer be in Redundant mode. The load could be at risk if an electronics module fails.

The UPS detects that its electronics modules are having trouble synchronizing with the input utility source. The most likely cause is a poor utility source supplying the UPS.

While on battery, the UPS detects that the battery voltage level has dropped below the lowest preset threshold value. The UPS will be shut down.

This normal alarm condition occurs at the end of a battery discharge cycle. The threshold represents the lowest allowable battery discharge level for the batteries before they can no longer safely support the load. Once valid utility returns, the UPS will assume the load after a minimum charge level has been restored to the batteries, and it will begin a complete battery recharge cycle.

Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload.

Contact Technical Support for assistance.

Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload.

Contact Technical Support for assistance.

If redundant operation is desired, reduce the load until the alarm clears.

Switch to Maintenance Bypass mode, and restart the system.

Contact Technical Support for assistance.

This is a normal operation.

continued

5-6 Compaq Uninterruptible Power System R12000 XR User Guide

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

Troubleshooting

X Alarms

Non-volatile

Memory

Checksum Fail

X Alarms

On Manual Bypass

X Alarms

Output AC Over

Voltage

X Alarms

Output AC Under

Voltage

The UPS detects an EEPROM Checksum Failure in the electronics module or Supervisory Board. This condition must be resolved before the UPS can complete its initialization and start successfully.

This alarm is most common after a flash upgrade that requires an EEPROM upgrade for the new embedded software to function correctly. The upgrade documentation will describe this condition.

The UPS has been manually switched into Maintenance Bypass mode. The UPS can no longer protect the load or condition the utility to the load.

The UPS detects that its output voltage is higher than its configured operational range. The UPS will immediately initiate a transfer to Bypass mode, if that mode is available. If Bypass mode is not available at the time of this failure, the UPS will shut down immediately to protect the load.

This could be caused by a hardware component failure.

This alarm is triggered by one of the following events:

• The UPS detects that its output

voltage is lower than its configured operational range. The UPS will immediately initiate a transfer to Bypass mode, if that mode is available.

• A significant change in load or load

types occurs that causes a temporary sag in output voltage. If Bypass mode is available, the UPS attempts to automatically recover and return to an online mode after a couple of seconds.

Check the website

www.compaq.com/ups) for Flash

( upgrades.

Contact Technical Support for assistance.

This is a normal operation.

Contact Technical Support for assistance.

If Bypass mode is not available at the time of the failure, the UPS will shut down immediately to protect the load.

continued

Compaq Uninterruptible Power System R12000 XR User Guide 5-7

Troubleshooting

Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued

LCD Display Cause of alarm Action to take

X Alarms

Output Overload

X Alarms

Program

Checksum Fail

X Alarms

Rectifier Input

Over Current

X Alarms

Remote

Emergency Power

Off

X Alarms

Software

Incompatibility

Detected

X Alarms

UPS On Battery

X Alarms

UPS On Bypass

X Alarms

Utility Fail

X Alarms

Utility Not Present

The current load exceeds 100% of the maximum capacity available that this UPS will support in Non-redundant mode. The UPS issues an alarm, but does not take any other action for this level of overload.

The UPS detects that the Module Flash Program Space is corrupt. This is usually caused by a Flash Upgrade Failure.

At least one electronics module generates this alarm when it detects an abnormally high input current. The detecting module shuts down to protect itself from damage. The UPS may have transitioned into Automatic Bypass mode due to the failure, depending on the load levels present at the time of the failure and the number of modules affected.

This could be caused by a hardware failure.

The UPS detects a Remote Emergency Power Off signal. The electronics modules immediately shut down and battery starts are inhibited.

At least one electronics module failed the code validation check. The code revision currently installed is incompatible with the rest of the system.

This is an alarm and a status to indicate that the UPS is currently operating in Battery mode.

This is an alarm and a status to indicate that the UPS is currently operating in Bypass mode.

The UPS detects that the utility source voltage is not within an acceptable range.

The UPS detects that the utility source voltage is either not present, or so abnormally low that the UPS classifies it as not being present.

Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload.

Contact Technical Support for assistance.

This only occurs during product upgrade.

Re-flash the failing electronics module with the latest upgrade package.

Contact Technical Support for assistance.

Refer to the section, “Remote Emergency Power Off Port,” in Chapter 1 for more information.

Contact Technical Support for assistance.

This is a normal operation. This alarm may be accompanied by other alarms that will indicate the root cause of the problem.

This alarm may be accompanied by other alarms that will indicate the root cause of the problem.

Verify the utility power. If the problem persists, contact an electrician.

5-8 Compaq Uninterruptible Power System R12000 XR User Guide

Problems During Startup

If problems occur when starting the UPS, refer to Table 5-2 for possible causes and suggested actions.

Table 5-2: Troubleshooting problems during UPS startup

Symptom Possible Cause Suggested Action

UPS will not start. There is no utility power. Unit is hardwired. Contact a qualified

Batteries are disconnected. Install the battery trays. If the

REPO: Audible alarm sounds

and Alarm LED is lit.

Troubleshooting

electrician to check power at the utility receptacle.

batteries are installed, remove and then reinsert the electronics modules.

Ensure that the REPO switch is in the proper position (open) and utility is present. Press the On button.

Compaq Uninterruptible Power System R12000 XR User Guide 5-9

Troubleshooting

Problems After Startup

If problems occur after starting the UPS, refer to Table 5-3 for possible causes and suggested actions.

Table 5-3: Troubleshooting problems after UPS startup

Symptom Possible Cause Suggested Action

Audible alarm sounds.

Alarm LED is lit.

Bypass LED is flashing. Automatic Bypass mode is not

Utility LED is flashing slowly, and all other LEDs are off.

Utility LED is flashing rapidly. The full UPS or an electronics

All LEDs flash on and off together.

N+1 LED and audible alarm frequently turn on and off.

Audible alarm sounds.

Bypass LED and Alarm LED are lit.

An alarm condition exists. Scroll through the LCD menu

available.

Utility power is within acceptable range.

The UPS is operating normally and is in Standby mode.

module is in the process of starting up.

Autocalibration is in process. Wait for continuous Utility

Redundancy mode is not available.

UPS is on bypass. Do one of the following:

for system Alarms to determine the cause.

Scroll through the LCD menu for system Alarms to determine the cause.

Manual Bypass is not recommended during this condition.

Press the On button to assume the load.

Wait for continuous Utility or Battery LED light, or slowly flashing Utility LED.

LED.

Reduce output load to allow system to remain in Redundancy mode.

• Scroll through the LCD

menu to view current alarms.

• Use the power

management software to view the alarm history to determine the reason for the transfer to Bypass mode.

continued

5-10 Compaq Uninterruptible Power System R12000 XR User Guide

Table 5-3: Troubleshooting problems after UPS startup continued

Symptom Possible Cause Suggested Action

Troubleshooting

Audible alarm sounds.

Battery LED and Alarm LED are lit.

N+1 LED is off.

UPS is on battery. Do one of the following:

• Scroll through the LCD

menu to view current alarms.

• Use the power

management software to view the alarm history to determine the reason for the transfer to Battery mode.

Audible alarm sounds.

Battery LED, Alarm LED, and N+1 LED are lit.

UPS is on battery. Do one of the following:

• Scroll through the LCD

menu to view current alarms.

• Use the power

management software to view the alarm history to determine the reason for the transfer to Battery mode.

UPS frequently switches between utility and battery power.

Utility LED and N+1 LED are lit.

The utility voltage is frequently

Update the configuration. outside the UPS operating range.

UPS is on utility. The UPS is operating

normally.

The system is configured to

run in Redundant mode and is

operating within normal load

limits.

Audible alarm sounds.

Utility LED and Alarm LED are lit.

UPS is on utility. Redundant mode is not

available and the Loss of

Redundancy alarm is present.

Reduce the load and verify

that no other alarms are

present.

Utility LED is lit. UPS is on utility. No action is required. The

UPS is operating normally.

The system is configured to

run in Non-redundant mode

and is supporting between a

9KVA and 12KVA load.

Compaq Uninterruptible Power System R12000 XR User Guide 5-11

Troubleshooting

CarePaq Considerations

Packaged services are also available for purchase. You can choose the precise level of support that you need, from basic to business-critical. Services available are listed in Table 5-4.

Table 5-4: Services for UPS R12000 XR

Description Part Numbers

9x5, 4-hour response, 3-year on-site coverage

24x7, 4-hour response, 3-year on-site coverage

Hardware Installation 171256-002, FM-USINS-IN

Repairing the UPS

Repairs to the UPS must be carried out by Compaq or a Compaq authorized service representative. Other than battery replacement, there are no user-serviceable parts.

171254-002, FM-US4HR-36

171255-002, FM-US724-36

5-12 Compaq Uninterruptible Power System R12000 XR User Guide

Regulatory Compliance Notices

Regulatory Compliance Identification Numbers

For the purpose of regulatory compliance certifications and identification, your product has been assigned a unique Compaq series number. The series number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this series number. The series number should not be confused with the marketing name or model number of the product.

Federal Communications Commission Notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

The rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or FCC ID on the label. After the Class of the device is determined, refer to the corresponding statement in the following sections.

Class A Equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Compaq Uninterruptible Power System R12000 XR User Guide A-1

Regulatory Compliance Notices

Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio or television technician for help.

Declaration of Conformity for Products Marked with the FCC Logo, United States Only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding your product, contact us by mail or telephone:

• Compaq Computer Corporation

• 1-800-652-6672 (1-800-OK COMPAQ) (For continuous quality improvement, calls may

For questions regarding this FCC declaration, contact us by mail or telephone:

• Compaq Computer Corporation

• 1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000

be recorded or monitored.)

P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user’s authority to operate the equipment.

A-2 Compaq Uninterruptible Power System R12000 XR User Guide

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian Notice (Avis Canadien)

Class A Equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Class B Equipment

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Regulatory Compliance Notices

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Union Notice

Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.

Compliance with these directives implies conformity to the following European Norms (in brackets are the equivalent international standards):

• EN50091-1 – UPS Product Safety Requirements

• EN50091-2 – UPS EMC Requirements

Compaq Uninterruptible Power System R12000 XR User Guide A-3

Regulatory Compliance Notices

Japanese Notice

Taiwanese Notice

A-4 Compaq Uninterruptible Power System R12000 XR User Guide

Battery Replacement Notice

Your UPS is provided with an internal lithium battery and a sealed lead-acid battery module. There is a danger of explosion and risk of personal injury if the batteries are incorrectly replaced or mistreated. Replacement is to be done by a Compaq authorized service provider using the Compaq spare designated for the product. For more information about battery replacement or proper disposal, contact your Compaq authorized reseller or Compaq authorized service provider.

WARNING: Your UPS contains an internal lithium battery and a sealed lead-acid battery module. There is a risk of burns if the battery module is not handled properly. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose to temperatures higher than 60°

• Do not disassemble, crush, puncture, or short external contacts, or dispose of in

fire or water.

Regulatory Compliance Notices

°C (140°F).

°°

Compaq Uninterruptible Power System R12000 XR User Guide A-5

Electrostatic Discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage, observe the following precautions:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free

workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Compaq Uninterruptible Power System R12000 XR User Guide B-1

Electrostatic Discharge

Grounding Methods

There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ± 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.

• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have a Compaq authorized reseller install the part.

NOTE: For more information on static electricity, or assistance with product installation, contact your Compaq authorized reseller.

B-2 Compaq Uninterruptible Power System R12000 XR User Guide

This appendix provides the physical, input, and output specifications for the UPS. Topics include battery descriptions, battery runtime estimates, and environmental requirements when operating the UPS.

Physical Specifications

Table C-1: Physical Specifications

Feature Metric U.S.

Dimensions Width 44.45 cm 17.50 in

Height 44.45 cm 17.50 in

Depth 72.64 cm 28.60 in

Weight 189 kg 420 lb

Specifications

Input Specifications

Table C-2: Input Specifications

UPS Model

R12000 XR WW (worldwide)

Utility Voltage Frequency (Hz)

50/60 200-240 200, 208, 220, 230 or 240

Default Settings— Nominal Voltage (VAC) Range

Available Settings— Utility Voltage (VAC)

Compaq Uninterruptible Power System R12000 XR User Guide C-1

Specifications

Output Specifications

Table C-3: Output Specifications

UPS Model Effective VA

R12000 XR WW (worldwide)

Characteristics

Voltage The input voltage

Source of Power Regulation

Output Utility power

Battery power +/-3% of nominal

Feature Specification

Other features On-line efficiency >83%

Voltage wave shape Sine wave; 3% THD

Surge suppression High energy 6500A

Noise filtering The input noise

12000 12000

Configuration Setting (VAC)

range is 200-240VAC +/-20%.

(normal range)

Nominal Power Rating (W)

Available Nominal Output Voltage (VAC)

200, 208, 220, 230 or 240

+/-3% of nominal output voltage rating (within the guidelines of the Computer Business Equipment Manufacturers Association)

output voltage rating

with typical PFC load

peak

suppression is comprised of Normal Mode Filtering, Common Mode Filtering, or combination of both.

Overcurrent Protection

The Compaq PDUs will provide overcurrent protection.

C-2 Compaq Uninterruptible Power System R12000 XR User Guide

Battery Specifications

Table C-4: Battery Specifications

Feature Specification

Type Each module contains maintenance-free, sealed, valve

Voltage The battery module has a battery string voltage of

Charging Complete charge takes no more than 48 hours.

The UPS recharges in three hours to 80% usable

Battery Runtime

Specifications

regulated lead-acid (VRLA) batteries with an eight-year minimum float service life at 25°C (77°F).

48Vdc.

capacity.

ERMs will recharge in less than eight hours to 80% usable capacity.

Table C-5: Estimated Battery Runtime

Load (Percent)

20 43 69

50 14 28

80 7 15

100 5 11

Estimated Battery Runtime (Minutes)

Environmental Specifications

Table C-6: Environmental Specifications

Feature Specification

Operating temperature 10oC to 40oC (50oF to 104oF)

UL-tested at 25

Relative humidity 0% to 95%; non-condensing

Operating altitude Up to 2,000 m (6,562 ft) above sea level

Audible noise Typically 60 dBA

Transit temperature -25oC to +55oC (-13oF to 131oF)

Transit altitude 15,000 m (49,212 ft) above sea level

UPS with ERM Runtime (Minutes)

C (77oF)

Compaq Uninterruptible Power System R12000 XR User Guide C-3

Index

alarms

audible 2-7 cause of 5-1 LCD display 3-6 list of 3-6 silencing 2-7 troubleshooting 5-1

batteries

caring for 4-6 charging 2-5, 4-2 conducting battery commissioning test 4-6 determining when to replace 4-2 disposing of 4-6 installing 4-5 maximizing life of 4-6 monitoring 2-5 obtaining new 4-3 precautions 4-1 Pre-Failure Warranty 4-7 removing 4-3, 4-4 replacing 4-3, A-5 runtime specifications C-3 spare kit part number 4-3 specifications C-3 storing 4-6

testing new 4-5 battery charge data, displaying 3-10 Battery mode 2-4 bezels

blank 1-3

control 1-3

removing 4-3

supervisory 1-3 blank bezel 1-3 Bypass mode 2-4

cables

FCC compliance statement A-3

part number 1-2 care and storage of batteries 4-6 CarePaq services 5-12 charging the UPS batteries 2-5, 4-2 commissioning test, for batteries 4-6 communications setup choices, defined 3-12 Compaq authorized reseller x Compaq series number A-1 Compaq website ix conducting a battery commissioning test 4-6 conducting an LCD display test 3-11 configuration

battery charge data 3-10

date 3-10

firmware version 3-11

LCD display test 3-11

matching the utility voltage 3-2

meters 3-9

overall LCD menu map 3-5

system setup 3-12

time 3-10

using LCD menu 3-4 configuring the UPS 3-1 control bezel 1-3 control buttons

Center 2-1

Enter 2-1

Escape 2-1

On 2-1, 2-6

Standby 2-1

Test/Alarm Reset 2-1, 2-6, 2-7

date

displaying on the LCD menu 3-10

setting 3-10 Declaration of Conformity A-2 default password 3-12, 3-14 determining when to replace UPS batteries 4-2

Compaq Uninterruptible Power System R12000 XR User Guide Index-1

COMPAQ CONFIDENTIAL Codename: Sierra Part Number: 146316-001 Last Saved On: 3/4/02 11:06 AM

Index

displaying

electronics module firmware version 3-11 electronics modules alarms 3-8 electronics modules status 3-8 main module alarms 3-7 main module status 3-7 UPS battery charge data 3-10

disposing of used batteries 4-6

electronics modules

status and alarms 3-8 electrostatic discharge See ESD environmental specifications C-3 ERM See Extended Runtime Modules ESD (electrostatic discharge)

obtaining additional information B-2

precautions B-1

types of damage from B-1 Extended Runtime Modules, overview 1-6

FCC notices

Class A Equipment A-1

Class B Equipment A-2

classification label A-1

Declaration of Conformity A-2

device modifications A-2 features

communication ports 1-2

extended runtime modules (ERMs) 1-6

hardware options 1-5

power distribution units (PDUs) 1-6

power management software 1-5

remote emergency power off (REPO) 1-6

UPS 1-1

warranties 1-7 Federal Communications Commission notices See

FCC notices firmware versions, defined 3-11 front panel

controls 2-1 LCD 2-2

LEDs 2-3 front panel LCD 2-2 front panel LEDs 2-3 front view, UPS 1-3

hardware configuration

options 3-13 setting 3-13

hardware options 1-5

Extended Runtime Module (ERM) 1-5 MPDU 40A WW 1-5 PDU 40A WW 1-5

help resources ix

initiating a UPS self-test 2-6 input specifications C-1 installation of UPS 2-1 installing a new battery module 4-5

language

options 3-14 setting 3-14

LCD

configuration control buttons 1-3, 3-1 display 1-3, 3-1 status and configuration screen 1-3, 3-1

testing the display 3-11 LCD alarm troubleshooting 5-1 LCD configuration and status 3-1 LCD display 2-2

alarms, list of 3-6

status options, list of 3-7 LCD display menu structure 3-4 LCD menu

alarms 3-6

battery data 3-10

display test 3-11

firmware version 3-11

main 3-4

meters 3-9

navigation 3-1

overall menu map 3-5

power up 3-4

setting date 3-10

setting time 3-10

status 3-7

system setup 3-12, 3-13, 3-14

UPS modules 3-3 LED display 2-3 LEDs 2-3

grounding methods B-2 guarantee See warranties

Index-2 Compaq Uninterruptible Power System R12000 XR User Guide

COMPAQ CONFIDENTIAL Codename: Sierra Part Number: 146316-001 Last Saved On: 3/4/02 11:06 AM

main module

alarms 3-7

status 3-7

Index

main module status options

defined 3-7, 3-8

listed 3-7, 3-8 maintaining UPS batteries 4-1 matching the utility voltage 3-2 maximizing life of batteries 4-6 meter options, defined 3-9 meters, viewing 3-9

N+1 mode 2-4

obtaining new UPS batteries 4-3 Operate mode 2-4 operating the UPS 2-1 operation

front panel controls 2-1

front panel indicators 2-2

modes of 2-4

self-test 2-6 operation modes 2-4

Battery 2-4

Bypass 2-4

N+1 2-4

Operate 2-4

Redundant 2-4

Standby 2-4 output specifications C-2 output voltage, setting 3-2 overcurrent protection C-2

part number

hardware options 1-5

spare battery kit 4-3

UPS R12000 XR model 1-2 password

default 3-12, 3-14

setting 3-14 password, setting 3-14 physical specifications C-1 placing the UPS in Operate mode 2-6 placing UPS in Bypass mode 2-8 placing UPS in Standby mode 2-8 Pre-Failure Battery Warranty 4-7 problems after UPS startup, troubleshooting 5-10 problems during UPS startup, troubleshooting 5-9

rear view, UPS 1-4 Redundant mode 2-4

regulatory compliance notices

cables A-3 Canadian A-3 Class A equipment A-1 Class B equipment A-2 Compaq series number A-1 device modifications A-2 European Union A-3 identification number A-1 Japanese A-4

Taiwanese A-4 removing bezels 4-3 removing the UPS battery module 4-3, 4-4 repairing the UPS 5-12 replacing UPS batteries 4-3 REPO, overview 1-6

self-test, initiating 2-6 series number for regulatory compliance A-1 setting

date 3-10

hardware configuration 3-13

language 3-14

password 3-14

time 3-10

voltage 3-13 setting the date on the UPS 3-10 setting the language 3-14 setting the password 3-14 setting the time on the UPS 3-10 setting the UPS output voltage 3-2 setting the voltage 3-13 setting up the communications baud rate 3-13 setting up the system 3-12 setting up UPS communications 3-12 shutdown 2-8 shutting down the UPS 2-8 silencing an audible alarm 2-7 specifications

battery C-3

battery runtime C-3

environmental C-3

input C-1

output C-2

overcurrent protection C-2

physical C-1

UPS C-1 Standby mode 2-4 status

LCD display 3-7

UPS 3-1 supervisory bezel 1-3 symbols in text viii symbols on equipment vii

Compaq Uninterruptible Power System R12000 XR User Guide Index-3

COMPAQ CONFIDENTIAL Codename: Sierra Part Number: 146316-001 Last Saved On: 3/4/02 11:06 AM

Index

system

preventing electrostatic damage to B-1 shutdown 2-8

system setup

baud rate setup 3-13 communications setup 3-12 entering a password 3-12 hardware configuration 3-13 language 3-14 password 3-14 voltage 3-13

technical support ix telephone numbers ix, x testing a new battery module 4-5 testing the LCD display 3-11 text conventions viii time

displaying on the LCD menu 3-10 setting 3-10

troubleshooting

LCD alarms 5-1 problems after startup 5-10 problems during startup 5-9

UPS 5-1 troubleshooting guide 5-1 turning on the UPS main circuit breaker 2-5

packaged service options 5-12 placing in Bypass mode 2-8 placing in Operate mode 2-6 placing in Standby mode 2-8 rear view 1-4 removing battery module 4-3, 4-4 repairing 5-12 replacing the batteries 4-3 self-test 2-6 shutting down 2-8 specifications C-1 storing batteries 4-6 testing new battery module 4-5 troubleshooting 5-1

turning on the main circuit breaker 2-5 UPS features 1-1 UPS R12000 XR model part number 1-2 using the LCD display menu 3-4 utility voltage

selecting 3-2

viewing the UPS meter settings 3-9 views

front 1-3

rear 1-4 voltage

options 3-13

setting 3-13 voltage ranges (VAC) 3-2

UPS

battery maintenance 4-1 bezels 1-3 charging batteries 2-5 configuration 3-1 disposing of used batteries 4-6 front panel controls 2-1 front view 1-3 installing battery module 4-5 LCD display 2-2 LED display 2-3 modes of operation 2-4 modules 3-3 operation 2-1 overview 1-1

warnings

batteries 4-1 warranties

$25,000 Computer Load Protection

Guarantee 1-7 applicability 1-7 limited warranty 1-7 Pre-Failure Battery Warranty 1-7, 4-7 three-year limited 1-7

websites

Compaq ix

Index-4 Compaq Uninterruptible Power System R12000 XR User Guide

COMPAQ CONFIDENTIAL Codename: Sierra Part Number: 146316-001 Last Saved On: 3/4/02 11:06 AM

Compaq R12000 XR User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Intended Audience

Symbols on Equipment

About This Guide

Rack Stability

Symbols in Text

Text Conventions

Related Documents

Getting Help

Compaq Technical Support

Compaq Website

Compaq Authorized Reseller

Reader’s Comments

UPS Features

Communication Ports

UPS R12000 XR Model Part Number

Front View

Rear View

Power Management Software

UPS Hardware Options

Extended Runtime Modules

Power Distribution Units

Remote Emergency Power Off Port

Warranties

$25,000 Computer Load Protection Guarantee

Pre-Failure Battery Warranty

Front Panel Controls and LCD Display

Front Panel Indicators

Front Panel LCD

Front Panel LEDs

Modes of Operation

Turning on the Main Circuit Breaker

Charging the Batteries

Placing the UPS in Operate Mode

Initiating a Self-test

Audible Alarms

Silencing an Audible Alarm

Placing the UPS in Bypass Mode

Shutting Down the System

Changing Configuration Parameters

Matching the Utility Voltage

Modules

LCD Display Menu Structure

Initial Power-Up Display

Top Level Main Menu

Menu Map

Alarms

Status

Main Module

Electronics Modules M1-M4

Meters

Battery Data

Set Time

Set Date

Firmware Version

Display Test

System Setup

Communications Setup

Set Voltage

Set Hardware Configuration

Set Language

Set Password

Precautions

Charging Batteries

Determining When to Replace Batteries

Obtaining New Batteries

Replacing the Batteries

Removing the Battery Module

Installing the New Battery Module

Testing the New Battery Module

Conducting a Battery Commissioning Test

Disposing of Used Batteries

Care and Storage of Batteries

Pre-Failure Battery Warranty

LCD Alarm Troubleshooting

Problems During Startup