Compaq R12000 XR User Manual
Compaq Uninterruptible Power System
R12000 XR
User Guide
Part Number 146316-001
February 2002 (First Edition)
This guide provides information about the UPS including operation,
configuration, battery maintenance, and troubleshooting.
© 2002 Compaq Information Technologies Group, L.P.
Compaq and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. in the U.S.
and/or other countries.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this
document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties
for Compaq products are set forth in the express limited warranty statements accompanying such products.
Nothing herein should be construed as constituting an additional warranty.
Compaq Uninterruptible Power System R12000 XR User Guide
February 2002 (First Edition)
Part Number 146316-001
Contents
About This Guide
Intended Audience...................................................................................................................................... vii
Symbols on Equipment............................................................................................................................... vii
Rack Stability.............................................................................................................................................viii
Symbols in Text......................................................................................................................................... viii
Text Conventions....................................................................................................................................... viii
Related Documents...................................................................................................................................... ix
Getting Help................................................................................................................................................. ix
Compaq Technical Support................................................................................................................... ix
Compaq Website ................................................................................................................................... ix
Compaq Authorized Reseller ................................................................................................................. x
Reader’s Comments...................................................................................................................................... x
Chapter 1
Overview
UPS Features .............................................................................................................................................1-1
Communication Ports.......................................................................................................................... 1-2
UPS R12000 XR Model Part Number....................................................................................................... 1-2
Front View................................................................................................................................................. 1-3
Rear View ..................................................................................................................................................1-4
Power Management Software.................................................................................................................... 1-5
UPS Hardware Options.............................................................................................................................. 1-5
Extended Runtime Modules................................................................................................................ 1-6
Power Distribution Units.....................................................................................................................1-6
Remote Emergency Power Off Port ..........................................................................................................1-6
Warranties.................................................................................................................................................. 1-7
$25,000 Computer Load Protection Guarantee................................................................................... 1-7
Pre-Failure Battery Warranty..............................................................................................................1-7
Chapter 2
Operation
Front Panel Controls and LCD Display..................................................................................................... 2-1
Front Panel Indicators................................................................................................................................2-2
Front Panel LCD .................................................................................................................................2-2
Front Panel LEDs................................................................................................................................ 2-3
Modes of Operation ................................................................................................................................... 2-4
Turning on the Main Circuit Breaker ........................................................................................................2-5
Charging the Batteries ...............................................................................................................................2-5
Placing the UPS in Operate Mode............................................................................................................. 2-6
Compaq Uninterruptible Power System R12000 XR User Guide iii
Contents
Initiating a Self-test................................................................................................................................... 2-6
Audible Alarms ......................................................................................................................................... 2-7
Silencing an Audible Alarm ............................................................................................................... 2-7
Placing the UPS in Bypass Mode.............................................................................................................. 2-8
Shutting Down the System........................................................................................................................ 2-8
Chapter 3
LCD Configuration and Status
Changing Configuration Parameters ......................................................................................................... 3-1
Matching the Utility Voltage..................................................................................................................... 3-2
Modules .............................................................................................................................................. 3-3
LCD Display Menu Structure.................................................................................................................... 3-4
Initial Power-Up Display.................................................................................................................... 3-4
Top Level Main Menu........................................................................................................................ 3-4
Menu Map........................................................................................................................................... 3-5
Status................................................................................................................................................... 3-7
Meters ................................................................................................................................................. 3-9
Battery Data...................................................................................................................................... 3-10
Set Time............................................................................................................................................ 3-10
Set Date............................................................................................................................................. 3-10
Firmware Version ............................................................................................................................. 3-11
Display Test...................................................................................................................................... 3-11
System Setup .................................................................................................................................... 3-12
Chapter 4
Battery Maintenance
Precautions ................................................................................................................................................ 4-1
Charging Batteries..................................................................................................................................... 4-2
Determining When to Replace Batteries................................................................................................... 4-2
Obtaining New Batteries........................................................................................................................... 4-3
Replacing the Batteries.............................................................................................................................. 4-3
Removing the Battery Module............................................................................................................ 4-3
Installing the New Battery Module..................................................................................................... 4-5
Testing the New Battery Module........................................................................................................ 4-5
Disposing of Used Batteries...................................................................................................................... 4-6
Care and Storage of Batteries.................................................................................................................... 4-6
Pre-Failure Battery Warranty.............................................................................................................. 4-7
Chapter 5
Troubleshooting
LCD Alarm Troubleshooting .................................................................................................................... 5-1
Problems During Startup........................................................................................................................... 5-9
Problems After Startup............................................................................................................................ 5-10
CarePaq Considerations....................................................................................................................... 5-12
Repairing the UPS................................................................................................................................... 5-12
Appendix A
Regulatory Compliance Notices
Regulatory Compliance Identification Numbers.......................................................................................A-1
iv Compaq Uninterruptible Power System R12000 XR User Guide
Federal Communications Commission Notice ......................................................................................... A-1
Class A Equipment............................................................................................................................. A-1
Class B Equipment............................................................................................................................. A-2
Declaration of Conformity for Products Marked with the FCC Logo, United States Only............... A-2
Modifications ..................................................................................................................................... A-2
Cables................................................................................................................................................. A-3
Canadian Notice (Avis Canadien) ............................................................................................................ A-3
Class A Equipment............................................................................................................................. A-3
Class B Equipment............................................................................................................................. A-3
European Union Notice ............................................................................................................................ A-3
Japanese Notice ........................................................................................................................................A-4
Taiwanese Notice...................................................................................................................................... A-4
Battery Replacement Notice..................................................................................................................... A-5
Appendix B
Electrostatic Discharge
Grounding Methods.................................................................................................................................. B-2
Appendix C
Specifications
Physical Specifications............................................................................................................................. C-1
Input Specifications .................................................................................................................................. C-1
Output Specifications................................................................................................................................ C-2
Overcurrent Protection.............................................................................................................................. C-2
Battery Specifications............................................................................................................................... C-3
Battery Runtime........................................................................................................................................ C-3
Environmental Specifications................................................................................................................... C-3
Contents
Index
Compaq Uninterruptible Power System R12000 XR User Guide v
This guide provides step-by-step instructions for configuration and reference information for
operation, battery maintenance, and troubleshooting for the UPS.
Intended Audience
This guide is intended for an authorized service technician familiar with the wiring and
installation of high voltage equipment and the local laws governing such installation. The
technician should have specific experience of, or relating to, the installation and operation of
UPSs.
Symbols on Equipment
The following symbols may be placed on equipment to indicate the presence of potentially
hazardous conditions:
WARNING: This symbol, in conjunction with any of the following symbols, indicates
the presence of a potential hazard. The potential for injury exists if warnings are not
observed. Consult your documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates that the component exceeds the recommended weight for
one individual to handle safely.
Weight in kg
Weight in lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
About This Guide
Compaq Uninterruptible Power System R12000 XR User Guide vii
About This Guide
Rack Stability
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
than one component is extended for any reason.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Text Conventions
This document uses the following conventions:
• Italic type is used for complete titles of published guides or variables. Variables include
information that varies in system output, in command lines, and in command parameters
in text.
• Bold type is used for emphasis, for onscreen interface components (window titles, menu
names and selections, button and icon names, and so on), and for keyboard keys.
Monospace typeface is used for command lines, code examples, screen displays,
•
error messages, and user input.
Sans serif typeface is used for uniform resource locators (URLs).
•
viii Compaq Uninterruptible Power System R12000 XR User Guide
Related Documents
For additional information on the topics covered in this guide, refer to the following
documentation:
• Compaq Uninterruptible Power System R12000 XR Model Installation Instructions
• Compaq Extended Runtime Module Kit Installation Instructions for Compaq UPS
R12000 XR Model ERM
• Industry Standard Terminology Glossary
Getting Help
If you have a problem and have exhausted the information in this guide, further information
and other help is available in the following locations.
Compaq Technical Support
In North America, call the Compaq Technical Support Phone Center at 1-800-OK-COMPAQ.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
calls may be recorded or monitored. Outside North America, call the nearest Compaq
Technical Support Phone Center. Telephone numbers for worldwide Technical Support
Centers are listed on the Compaq website,
About This Guide
www.compaq.com.
Be sure to have the following information available before you call Compaq:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
• Power management software type and version
Compaq Website
The Compaq website has information on this product as well as the latest drivers and flash
ROM images. You can access the Compaq website at
www.compaq.com.
Compaq Uninterruptible Power System R12000 XR User Guide ix
About This Guide
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
• Elsewhere, see the Compaq website for locations and telephone numbers.
Reader’s Comments
Compaq welcomes your comments on this guide. Please send your comments and
suggestions by email to
ServerDocumentation@compaq.com.
x Compaq Uninterruptible Power System R12000 XR User Guide
This chapter contains a general overview of the Uninterruptible Power System (UPS),
including an introduction to the model configuration, power management software, available
hardware options, and warranties. Read this chapter to become familiar with the features of
the UPS before installing the unit.
UPS Features
The following features make this UPS versatile and easy to use:
• Single phase, 200-240V, Unity rated
• Parallel redundant (N+x) capabilities in the following configurations:
— 12KW + 0
— 9KW + 1 (3KW)
— 6KW + 2 (6KW)
1
Overview
— 3KW + 3 (9KW)
• Online topology
• 10U rack-mountable form factor
• Modular designup to four 3KW modules
• Serviceabilityhot-swappable batteries and electronics modules
• Hardwired input and output
• Front panel controls and LCD display
• Software shipped with the unit
• Support for Compaq Extended Runtime Modules (ERMs)
• Support for Remote Emergency Power Off (REPO)
• Two output terminal block connections to power Compaq Power Distribution Units
(PDUs)
Compaq Uninterruptible Power System R12000 XR User Guide 1-1
Overview
Communication Ports
The UPS includes two integrated communication ports that allow for in-band communication.
CAUTION: To avoid damage to the equipment, use only communications cables with the
part number 201092-002 (twelve-foot serial interface cable). One is supplied with your kit.
This UPS/Computer Interface Cable carries power and is specifically designed for UPS
communications.
UPS R12000 XR Model Part Number
The worldwide Compaq part number for the UPS R12000 XR with a Compaq 40A HV WW
PDU is 207552-B22.
1-2 Compaq Uninterruptible Power System R12000 XR User Guide
Front View
The front view of the UPS is shown in Figure 1-1 and Figure 1-2.
Figure 1-1: UPS bezels
1 Supervisory bezel
2 Control bezel
3 Blank bezels
Overview
21 3
1
2
3
1
3
2
4
Figure 1-2: UPS indicators and control buttons
1 UPS control buttons
2 LED indicators of UPS status
3 LCD status and configuration screen
4 LCD configuration control buttons
Refer to the section, “Front Panel LEDs,” in Chapter 2 for detailed information on the
meanings of the LED indicators. Refer to the section, “Front Panel Controls and LCD
Display,” in Chapter 2 for information on operating the UPS using the button controls.
Compaq Uninterruptible Power System R12000 XR User Guide 1-3
Overview
Rear View
The rear view of the UPS is shown in Figure 1-3 and Figure 1-4.
Figure 1-3: UPS rear view
2 2
1
1
1 Terminal block wiring punch-out points
Bypass switch
2
2
3
1
4
SNMP / Serial Port Card
Compaq
Figure 1-4: Close-up of the UPS rear view
1 Option slot for future expansion
2 Ground bonding screw
3 REPO port
4 Serial communication ports (two)
Option slot for future expansion
5
5
10
1-4 Compaq Uninterruptible Power System R12000 XR User Guide
Power Management Software
Power management software ensures maximum power reliability of Compaq computer
systems through comprehensive control of Compaq UPSs. Specifically, power management
software:
IMPORTANT: Not all UPSs are equipped to support the entire feature set listed below.
• Manages graceful shutdown of attached equipment during utility power failures
• Manages independent UPS load segments to provide separate power control of connected
equipment
• Prioritizes the timing of equipment shutdowns, and reboots connected equipment by load
segment
• Shuts down and reboots any Compaq UPS and attached equipment based on a user
specified schedule
• Delays restart by load segment after a power outage to sequence the startup of system
components
• Customizes alert generation, customized messages, command execution, email, and
broadcast messages
Overview
• Monitors the status of the UPS and performs UPS diagnostics
• Displays power log for analysis
For more information, refer to the power management CD provided with the UPS. For the
most up-to-date information, refer to the Compaq website at
www.compaq.com/ups
UPS Hardware Options
Table 1-1 lists the available hardware options for this UPS.
Table 1-1: Hardware Options
Option Part Number
Compaq ERM 217800-B21
PDU 40A WW 207590-B23
mPDU 40A WW 252663-B21
Compaq Uninterruptible Power System R12000 XR User Guide 1-5
Overview
Extended Runtime Modules
The UPS supports up to two ERMs (extended runtime modules). Each ERM consists of two
battery packs in a 4U chassis. When operating at the Compaq recommended 80 percent load,
one ERM will extend the available UPS runtime by up to 15 minutes.
For more information, refer to the Compaq website at
www.compaq.com/ups
Power Distribution Units
The UPS supports up to two PDUs. A PDU offers power surge protection and allows you to
distribute power among units.
Remote Emergency Power Off Port
The UPS includes an isolated REPO (Remote Emergency Power Off) port. When properly
wired, the REPO feature allows the power at the UPS output receptacles to be switched off
from a remote location. To use this feature, the REPO port must be connected to a remote,
normally open switch (not supplied). When this switch is closed, the UPS immediately
disconnects power to its loads. The REPO switch is used in conjunction with a main
disconnect device that removes the AC source from the input of the UPS. To power down the
entire network in the event of an emergency, the REPO ports of multiple UPS units can be
connected to a single switch.
IMPORTANT:
• The REPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting
Means.
• If the remote switch is closed, the REPO feature immediately powers down protected devices and
does not utilize the orderly shutdown procedure initiated by Compaq power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
• If the UPS was operating on battery power when the remote switch was closed, no power will be
available to the devices until utility power is restored and the UPS has been manually powered up.
• To restore power to the load after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
• Pressing and holding the On button without utility present would normally initiate a battery start and
the UPS would assume the load. However, if the On button is pressed and a REPO is detected,
battery start is inhibited and the UPS will not be able to assume the load. The electronic module
fans will spin and the Alarm LED and an audible alarm will be active as long as the On button is
held.
1-6 Compaq Uninterruptible Power System R12000 XR User Guide
Warranties
To back up the wide range of features offered with the UPS, Compaq provides a three-year
limited warranty.
$25,000 Computer Load Protection Guarantee
In addition to the warranty, Compaq offers a $25,000 Computer Load Protection Guarantee
(provided by the original equipment manufacturer).
IMPORTANT: The $25,000 Computer Load Protection Guarantee is offered only in North America.
The $25,000 Computer Load Protection Guarantee applies only if:
• A qualified electrician properly wires the UPS to utility power.
• The UPS installation complies with all applicable electrical and safety codes specified by
the National Electrical Code (NEC).
• The UPS is used under normal operating conditions. Users must comply with all
instructions and labels.
Overview
• The UPS is not damaged by accident (other than a utility power transient), misuse, or
abuse.
Pre-Failure Battery Warranty
Refer to the section, “Pre-Failure Battery Warranty,” in Chapter 4 for specific information on
the battery warranty.
Compaq Uninterruptible Power System R12000 XR User Guide 1-7
This chapter contains information on operating the UPS. Topics include using the front panel
controls, LCD display, LED indicators, and modes of operation. Knowledge of these features
is helpful when configuring the system and performing more advanced functions on the unit.
NOTE: See the instructions included with the UPS kit for installation considerations and procedures.
Copies of this document can be downloaded from the Compaq website at www.compaq.com.
Front Panel Controls and LCD Display
The front panel controls and LCD display provide an easy-to-use UPS interface for setup,
load control, and status monitoring.
2
Operation
1 2 3 4 5 6
Figure 2-1: Front panel button controls
Item Description Function
1 On Starts UPS powering the load
2 Standby Places UPS into Standby mode/Reset
3 Test/Alarm
Reset
4 Escape Navigates and deselects options in the LCD menu structure
5 Center Large four-way rocking button. Controls navigation through
6
Compaq Uninterruptible Power System R12000 XR User Guide 2-1
Enter Navigates and selects options in the LCD menu structure
Resets alarm or initiates self-test
LCD menu structure: Up, Down, Left, and Right
Operation
Front Panel Indicators
The UPS displays information through the following indicators:
• Front panel LCD
• Front panel LEDs
Front Panel LCD
The front panel has a two-line LCD display that guides you through operation, configuration,
and monitoring of the UPS. Refer to the section, “Changing Configuration Parameters,” in
Chapter 3 for configuration instructions.
COMPAQ R12000 XR
Main Menu
COMPAQ R12000 XR
Main Menu
Figure 2-2: Front panel LCD display
2-2 Compaq Uninterruptible Power System R12000 XR User Guide
Front Panel LEDs
The front panel has five LEDs that indicate the status of the UPS.
Figure 2-3: Front panel LED display
LED Symbol Color Meaning
1
2
3
4
5
NOTE: The LED lights cycle when no electronics modules are installed and utility is present. In
Standby mode, there is no output but the batteries will be charging. The time required to reach Standby
mode can range from 45 seconds to several minutes, depending on the batteries’ state of charge.
Operation
1 2 3 4 5
Green
Amber
Amber
Red
Green
Solid greenNormal operation
Rapidly flashing green—Ramp Up mode
Slowly flashing green Standby mode (batteries charging)
Solid amberOn Battery
Flashing amberBattery test in progress
Solid amberOn Bypass
Flashing amber—Bypass not available
Solid redOne or more alarms may be present or active
Solid greenN+1 mode (one or more redundant electronics
modules operating in system)
Flashing green—Battery self-test initiated
OffNon-redundant, not N+1 mode
Compaq Uninterruptible Power System R12000 XR User Guide 2-3
Operation
Modes of Operation
The UPS has five modes of operation, indicated by the LEDs (see Figure 2-3):
• Standby Mode
— On Utility Power: LED 1 is flashing slowly.
— Power is not available at the UPS output.
— The UPS monitors and charges batteries, if required.
• Operate Mode
— LED 1 is solid green.
— The UPS is supplying power to the output.
— The UPS monitors and charges batteries, if required.
• Bypass Mode
— LED 1 and LED 2 are off.
— LED 3 is solid amber and an audible alarm is active.
— LED 4 is solid red.
— The UPS is supplying power to the loads.
— The UPS does not charge the batteries.
• Battery Mode
— LED 2 is solid amber.
— LED 4 is solid red.
— Utility power is not present.
— The UPS does not charge the batteries.
— Power is available at UPS outputs.
• Redundant Mode
— LED 5 is solid green.
— At least one electronics module of the load can be in a redundant state (two or more
electronics modules working).
— All electronics modules share the load, but there is enough power to allow an
electronics module to go out of service.
2-4 Compaq Uninterruptible Power System R12000 XR User Guide
Turning on the Main Circuit Breaker
After a qualified electrician has properly wired the UPS to utility power and has installed all
electronics modules, turn on the AC Mains at the service panel. All LEDs come on for three
seconds as part of the system initialization. Each electronics module turns on in sequence
(with approximately 10 seconds between modules), synching up with the utility power. LED
1 rapidly flashes green during Startup mode.
After all electronics modules have synchronized, the UPS enters Standby mode, indicated by
LED 1 slowly flashing green. The system will begin charging the batteries, but will not
assume the load. The system will remain in Standby mode until the UPS
received.
NOTE: The time required to transition from Startup mode to Standby mode can range from 45 seconds
to several minutes, depending on the batteries’ state of charge.
Charging the Batteries
When the UPS is in Standby mode, allow the batteries to charge before putting the UPS into
service. The battery status can be monitored using the LCD display. See the section, “Battery
Data,” in Chapter 3 for information on how to view current battery charge on the LCD
display.
IMPORTANT: The battery modules will charge to:
• 80 percent of their capacity within 3 hours
Operation
On command is
• 100 percent of their capacity within 48 hours
Compaq recommends that you allow the batteries to charge for at least 24 hours before supplying
backup power to your devices.
Compaq Uninterruptible Power System R12000 XR User Guide 2-5
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