Compaq Pro UPS 500
Operation and Reference Guide
First Edition (February 2000)
Part Number 146293-001
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
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© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
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The software may be used or copied only in accordance with the terms of the agreement.
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Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Pro UPS 500 Operation and Reference Guide
First Edition (January 2000)
Part Number 146293-001
Contents
About This Guide
Text Conventions....................................................................................................... vi
Symbols in Text....................................................................................................... vii
Symbols on Equipment............................................................................................ vii
Precautions............................................................................................................... vii
Getting Help ............................................................................................................ viii
Compaq Technical Support ...............................................................................viii
Compaq Website ...............................................................................................viii
Compaq Authorized Reseller...............................................................................ix
Chapter 1
Introduction
Compaq Pro UPS 500 Models................................................................................. 1-2
Front Panels ............................................................................................................. 1-3
Rear Panels .............................................................................................................. 1-4
Compaq Pro UPS 500 Features ............................................................................... 1-6
Communications Port ....................................................................................... 1-6
Power Management Software........................................................................... 1-6
Phone/Fax Surge Protector ............................................................................... 1-7
Warranties................................................................................................................ 1-8
$25,000 Computer Load Protection Guarantee ................................................ 1-8
Pre-Failure Battery Warranty ........................................................................... 1-8
Chapter 2
Installation
Installation Requirements ........................................................................................ 2-2
Items Not Supplied with the UPS Kit............................................................... 2-2
Items Supplied with the UPS Kit...................................................................... 2-2
iv Compaq Pro UPS 500 Operation and Reference Guide
Installation (continued)
Before Starting the UPS........................................................................................... 2-3
UPS Requirements............................................................................................ 2-3
Connecting the UPS Communications Port...................................................... 2-4
Connecting the UPS Phone/Fax Surge Protector.............................................. 2-5
Verifying a Safe UPS Load............................................................................... 2-6
Starting the UPS....................................................................................................... 2-7
Connecting Devices to the UPS........................................................................ 2-7
Circuit Requirements ...................................................................................... 2-10
Connecting the UPS to Utility Power: 120VA and 100VA Models ............... 2-10
Connecting the UPS to Utility Power: 230VA Model.................................... 2-11
Connecting the UPS to an AC Generator........................................................ 2-11
Completing the Installation.................................................................................... 2-14
Installing Compaq Power Manager Pro UPS Software ................................. 2-14
Selecting the UPS Operating Mode ................................................................ 2-14
Chapter 3
Operation
Operation Precautions.............................................................................................. 3-2
Front Panel Overview .............................................................................................. 3-3
Front Panel Controls ................................................................................................ 3-4
ON/STANDBY Button..................................................................................... 3-4
TEST/ALARM RESET Button ........................................................................ 3-8
Front Panel Indicators and Audio Alarms.............................................................. 3-10
LINE STATUS Indicator (Green)................................................................... 3-10
ON BATTERY Indicator (Yellow)................................................................. 3-10
BATTERY LOW/REPLACE Indicator (Red)................................................ 3-11
UPS LOAD Indicator (Red)............................................................................ 3-11
Rear Panel Overview .............................................................................................3-12
Rear Panel Features................................................................................................ 3-13
Battery-and-Surge-Protected Receptacles....................................................... 3-13
RJ11 Phone/Fax Surge Protector .................................................................... 3-14
Communications Port ..................................................................................... 3-14
Surge-Protected Receptacle(s)........................................................................ 3-14
AC Power Input Receptacle (230VA Model Only) ........................................ 3-14
Battery Replacement Door.............................................................................. 3-14
Chapter 4
Software
Software Overview ..................................................................................................4-2
Software Functions ..................................................................................................4-2
Displaying UPS Status...................................................................................... 4-2
UPS Control Functions ..................................................................................... 4-3
Configuration Parameters ........................................................................................4-3
Chapter 5
Battery Maintenance
Battery Precautions.................................................................................................. 5-2
Charging Batteries ................................................................................................... 5-2
When to Replace Batteries....................................................................................... 5-3
Pre-Failure Battery Warranty................................................................................... 5-3
Obtaining New Batteries.......................................................................................... 5-4
Care and Storage of Batteries .................................................................................. 5-4
Disposing of Used Batteries .................................................................................... 5-4
Chapter 6
Troubleshooting
Troubleshooting During UPS Start.......................................................................... 6-2
Troubleshooting After UPS Start............................................................................. 6-3
Repairing the UPS ................................................................................................... 6-4
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice ........................................................A-1
Class B Equipment ...........................................................................................A-1
Modifications....................................................................................................A-3
Cables ...............................................................................................................A-3
FCC Part 68 Notice ..........................................................................................A-3
Canadian Notice (Avis Canadien) ...........................................................................A-3
Class B Equipment ...........................................................................................A-3
European Union Notice ...........................................................................................A-4
Japanese Notice .......................................................................................................A-4
China Taiwan Notice...............................................................................................A-5
Battery Replacement Notice....................................................................................A-5
About This Guide v
Appendix B
Specifications
Physical Specifications ............................................................................................ B-2
Input Specifications .................................................................................................B-2
Output Specifications...............................................................................................B-3
Output Specifications (continued) ...........................................................................B-4
Battery Specifications..............................................................................................B-5
Environmental Specifications..................................................................................B-5
Index
This guide is designed to be used as step-by-step instructions for installation
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between
USER INPUT User input appears in a different typeface and in
About This Guide
two keys indicates that they should be pressed
simultaneously.
uppercase.
FILENAMES File names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
Type When you are instructed to type information, type
Enter When you are instructed to enter information, type
These elements appear in initial capital letters.
These elements appear in uppercase.
the information without pressing the Enter key.
the information and then press the Enter key.
vii Compaq Pro UPS 500 Operation and Reference Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Precautions
Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards,
do not open this enclosure.
WARNING: There is a risk of personal injury from the hazardous energy levels
associated with handling the UPS battery. The maintenance and replacement of
the battery must be carried out by qualified service personnel.
IMPORTANT: Please refer to the Important Safety Information guide (included with the
UPS kit) before installing this product.
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Technical Support
About This Guide viii
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ (1-800-652-6672)
day, 7 days a week.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. Access the Compaq website at:
http://www.compaq.com.
Be sure to have the following information available before calling Compaq:
■ Technical support registration number (if applicable)
■ Product serial number(s)
■ Product model name(s) and number(s)
■ Applicable error messages
■ Add-on boards or hardware
■ Third-party hardware or software
■ Operating system type and revision level
■ Detailed, specific questions
Compaq Website
1
. This service is available 24 hours a
For more information on Compaq products, access the Compaq website at:
http://www.compaq.com.
1
For continuous quality improvement, calls may be recorded or monitored.
ix Compaq Pro UPS 500 Operation and Reference Guide
Compaq Authorized Reseller
For the name of the nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, call 1-800-263-5868.
■ Elsewhere, access the Compaq website at:
http://www.compaq.com.
Introduction
This chapter provides information on the following topics:
■ Compaq Pro UPS 500 models
■ Compaq Pro UPS 500 features
■ Warranties
Chapter 1
1-2 Compaq Pro UPS 500 Operation and Reference Guide
Compaq Pro UPS 500 Models
The Compaq Pro UPS 500 includes the following models and part numbers:
Compaq Pro UPS 500 Model Descriptions
Table 1-1
UPS Model UPS Kit
Part Number
500 136386-001 120VA; North America; Tower
500 136386-291 100VA; Japan; Tower
500 136386-B31 230VA; International; Tower
Comments
Table 1-2
Compaq Pro UPS 500 Model – Additional Part Information
UPS Model Spare Parts
Kit Number
500 155373-1 112666-010
500 155373-291 112666-010
500 155373-2 Not Applicable
RJ11 Phone/Fax Surge Protector
Cable Part Number
Front Panels
The Compaq Pro UPS 500 models feature the following front panel
configuration:
Figure 1-1. Front panel configuration
Introductio n 1-3
5 62 3 41
ON/STANDBY button
LINE STATUS indicator
ON BATTERY indicator
BATTERY LOW/REPLACE indicator
UPS LOAD indicator
TEST/ALARM RESET button
Symbol
1-4 Compaq Pro UPS 500 Operation and Reference Guide
Rear Panels
The Compaq Pro UPS 500 models feature the following rear panel
configurations:
6
5
4
Figure 1-2. Rear panel configuration - 100VA and 120VA models
Communications port
Noise and surge-protected
receptacles
Non-detachable input power
cord with NEMA 5-15 plug
1
2
3
Battery compartment
Battery, noise, and surge-protected
receptacles
RJ11 Phone/Fax Surge Protectors
5
4
Figure 1-3. Rear panel configuration - 230VA model
Introductio n 1-5
1
2
3
Communications port
Noise and surge-protected
receptacle
IEC-320 power inlet
Battery compartment
Battery, noise, and surge-protected
receptacles
1-6 Compaq Pro UPS 500 Operation and Reference Guide
Compaq Pro UPS 500 Features
■ 500VA of reliable battery backup supports critical loads, such as
computers and monitors.
■ Special surge-protected receptacle(s) safeguard non-critical equipment
without devoting battery power for their support.
■ Automatic Voltage Regulation (Boost) supports connected equipment
through periods of low voltage (brownouts) without using battery
power.
■ Intelligent communications port and Compaq Power Manager Pro UPS
software provide unattended shutdown and power monitoring.
■ Surge-protected RJ11 Phone/Fax connection (available on select
models) safeguards equipment on-line.
Communications Port
The Compaq Pro UPS 500 includes a communications port for data exchange
with the host computer. Compaq Power Manager Pro UPS software (supplied
with the UPS) enables the user to access status reporting and power
management features.
Compaq Power Manager Pro UPS Software
Compaq supplies Compaq Power Manager Pro UPS software with each
Compaq Pro UPS 500. This power management software allows system
administrators to monitor and manage the power being supplied to an entire
network of servers and workstations.
Software capabilities include:
■ Monitoring utility power, and the power supplied by the UPS.
■ Logging events.
■ Setting up messaging and protective actions in response to events.
■ Checking and resetting alarms.
■ Saves work-in-progress and initiates orderly shutdown of operating
systems when an extended utility power failure occurs.
■ Powering down battery-protected devices.
For example, if the software detects an extended utility power blackout, the
program will initiate messaging across the system and will start an operating
system shutdown.
For more information on using the Compaq Power Manager Pro UPS
software, see Chapter 4, “Software.”
NOTE: Select Compaq NeoServers have UPS power management software preinstalled.
Some NeoServer customers may not need to install Compaq Power Manager Pro UPS
software. Please see the NeoServer documentation included with the NeoServer unit for
specific power management software installation requirements.
RJ11 Phone/Fax Surge Protector
Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector that
safeguards communications equipment (such as a fax machine or a modem)
from spikes and surges from transients present on telephone lines.
Introductio n 1-7
1-8 Compaq Pro UPS 500 Operation and Reference Guide
Warranties
$25,000 Computer Load Protection Guarantee
To back up the wide range of features offered with the UPS, Compaq provides
a two-year limited warranty. In addition, Compaq offers a $25,000 Computer
Load Protection Guarantee.
The $25,000 Computer Load Protection Guarantee only applies in the
following circumstances:
■ The UPS is plugged into a suitably grounded and wired outlet using no
extension cords, adapters, other ground wires, or other electrical
connections.
■ The UPS installation complies with all applicable electrical and safety
codes specified by the National Electrical Code (NEC).
■ The UPS is used under normal operating conditions. (Users comply with
all instructions and labels.)
■ The UPS is not damaged by accident (other than a utility power
transient), misuse, or abuse.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power Systems, extends the advantage of a Compaq two-year limited warranty
by applying warranty coverage to the battery before the battery actually fails.
Specifically, the Pre-Failure Battery Warranty ensures that when customers
receive notification from Compaq Power Manager Pro UPS software that the
battery may fail, the unit is replaced free of charge under the warranty.
Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:
■ Reduced total cost of ownership
■ Reduced downtime
This chapter provides information on the following topics:
■ Installation requirements
■ Procedures to complete before starting the UPS
UPS requirements
Connecting the UPS communications port
Connecting the UPS Phone/Fax Surge Protector
Verifying a safe UPS load
Chapter 2
Installation
■ Starting the UPS
Connecting devices to the UPS
Circuit requirements
Connecting the UPS to utility power
Connecting the UPS to an AC generator
■ Completing the installation
Installing Compaq Power Manager Pro UPS software
Selecting the UPS operating mode
2-2 Compaq Pro UPS 500 Operation and Reference Guide
Installation Requirements
Items Supplied with the UPS Kit
The UPS kit should contain the following components:
Software/Reference Material
■ The Compaq Power Manager Pro UPS Software and Documentation CD
containing the:
Compaq Power Manager Pro UPS software
Compaq Pro UPS 500 Operation and Reference Guide
■ The Software Installation Instructions (insert included with the Compaq
Power Manager Pro UPS software CD) containing information on the
installation requirements for Compaq Power Manager Pro UPS software
■ Important Safety Information guide (included with the UPS kit) to be
reviewed before installing this product
Hardware
The UPS ships with one or more of the following:
■ The 120VA and 100VA models ship with a non-detachable input power
cord with a NEMA 5-15 plug, and an RS-232 UPS/computer interface
cable, Compaq part number 159074-001.
■ The 230VA model ships with an IEC-320 jumper cord (for load
equipment power), and an RS-232 UPS/computer interface cable,
Compaq part number 159074-001.
Compaq Pro UPS 500 models ship with an RS-232 UPS/computer interface
cable. The computer interface cable is not needed for normal operation. If
power management of the UPS is desired, connect the interface cable between
the UPS communications port and the serial port on the host computer.
IMPORTANT: If the UPS does not include a power cord that is suitable for the application,
contact an authorized Compaq service representative to obtain the appropriate power
cord. Please refer to the “Precautions for Power Products” section of the Important Safety
Information guide (included with the UPS kit).
Battery
Compaq Pro UPS 500 models are shipped with the battery already installed.
Before Starting the UPS
This section provides procedures to be carried out before starting the UPS.
Determine the steps required for the application:
■ Understanding the UPS requirements
■ Connecting the UPS communications port to the host computer
■ Connecting the UPS Phone/Fax Surge Protector (select models only)
■ Verifying a safe UPS load
NOTE: Although some of these steps can be carried out after the UPS is installed, the UPS
will need to be powered down to safely perform these tasks.
UPS Requirements
Installation 2-3
■ Confirm that the UPS power, at the outlet, does not routinely get turned
off. The UPS interprets any AC line failure as a blackout, and will
operate accordingly. Even with the connected load equipment turned
off, if the UPS inverter is enabled, the battery charge would slowly
deplete.
■ For best performance, keep the indoor temperature between 32°F and
104°F (between 0°C and 40°C).
■ Compaq Pro UPS 500 models are intended for installation in a
temperature-controlled, indoor area free of conductive contamination.
The unit must be kept dry at all times. Avoid exposing the UPS to high
heat or humidity.
■ Do not block the cooling vents on the UPS unit. These vents must be
open for the UPS to operate properly.
■ Position the UPS at least 6 inches away from any monitors or floppy
disks. Small magnetic fields present during backup operation can cause
monitor interference, and can disrupt information on disks.
2-4 Compaq Pro UPS 500 Operation and Reference Guide
Connecting the UPS Communications Port
The Compaq Pro UPS 500 includes a communications port for data exchange
with the host computer.
Connect the RS-232 UPS/computer interface cable (supplied) from the
communications port on the UPS to the appropriate communications port on
the host computer.
CAUTION: The Compaq Pro UPS 500 uses a standard RS-232 cable. To avoid
damage to the equipment, do not use the communications cables supplied with
other UPS models.
IMPORTANT: The Compaq Power Manager Pro UPS software requires the use of the
communications port.
NOTE: Communications port connection is optional. The UPS will function properly
without communications port connection. However, without this connection, the Compaq
Power Manager Pro UPS software will not be able to shut down connected equipment in
the event of a blackout.
Figure 2-1. Connecting the UPS/computer interface cable
Connecting the UPS Phone/Fax Surge Protector
Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector that
allows the UPS to protect a communications device from surges on a single
phone line.
Connect a phone cord (user supplied) from the wall outlet to the UPS
connection labeled “IN” (
the UPS connection labeled “OUT” (
CAUTION: To avoid damage to the equipment, connect the Phone/Fax Surge
Protector with an analog phone line or network only—not with a digital PBX.
NOTE: Phone/Fax Surge Protector connection is optional. The UPS will function properly
without this connection.
). Connect a phone cord from your equipment to
).
1 2
Installation 2-5
Figure 2-2. Connecting the UPS Phone/Fax Surge Protector
2-6 Compaq Pro UPS 500 Operation and Reference Guide
Verifying a Safe UPS Load
Before connecting any devices, verify that the Battery-and-Surge-Protected
receptacles of the UPS will not overload. The cumulative VA rating of all
devices (the load) to be connected to the Battery-and-Surge-Protected
receptacles cannot exceed the 500VA rating.
Use the following conversion equation:
■ For devices listing the power in amperes:
Volts x Amps = VA per device
■ For devices listing the power in watts:
Watts x 1.35 = VA per device
NOTE: Verifying a safe load does not include the devices connected to the
Surge-Protected receptacle(s).
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