Compaq Pro UPS 500 Operation And Reference Manual

Compaq Pro UPS 500

Operation and Reference Guide

First Edition (February 2000)
Part Number 146293-001
Compaq Computer Corporation

Notice

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.

© 2000 Compaq Computer Corporation.

All rights reserved. Printed in the U.S.A.

The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.

Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,
QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and
Trademark Office.

Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of
Compaq Computer Corporation.

NeoServer is a trademark of Compaq Information Technologies Group.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.

Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.

Compaq Pro UPS 500 Operation and Reference Guide
First Edition (January 2000)
Part Number 146293-001

Contents

About This Guide

Text Conventions....................................................................................................... vi

Symbols in Text....................................................................................................... vii

Symbols on Equipment............................................................................................ vii

Precautions............................................................................................................... vii

Getting Help ............................................................................................................ viii

Compaq Technical Support ...............................................................................viii

Compaq Website ...............................................................................................viii

Compaq Authorized Reseller...............................................................................ix

Chapter 1

Introduction

Compaq Pro UPS 500 Models................................................................................. 1-2

Front Panels ............................................................................................................. 1-3

Rear Panels .............................................................................................................. 1-4

Compaq Pro UPS 500 Features ............................................................................... 1-6

Communications Port ....................................................................................... 1-6

Power Management Software........................................................................... 1-6

Phone/Fax Surge Protector ............................................................................... 1-7

Warranties................................................................................................................ 1-8

$25,000 Computer Load Protection Guarantee ................................................ 1-8

Pre-Failure Battery Warranty ........................................................................... 1-8

Chapter 2

Installation

Installation Requirements ........................................................................................ 2-2

Items Not Supplied with the UPS Kit............................................................... 2-2

Items Supplied with the UPS Kit...................................................................... 2-2

iv Compaq Pro UPS 500 Operation and Reference Guide

Installation (continued)

Before Starting the UPS........................................................................................... 2-3

UPS Requirements............................................................................................ 2-3

Connecting the UPS Communications Port...................................................... 2-4

Connecting the UPS Phone/Fax Surge Protector.............................................. 2-5

Verifying a Safe UPS Load............................................................................... 2-6

Starting the UPS....................................................................................................... 2-7

Connecting Devices to the UPS........................................................................ 2-7

Circuit Requirements ...................................................................................... 2-10

Connecting the UPS to Utility Power: 120VA and 100VA Models ............... 2-10

Connecting the UPS to Utility Power: 230VA Model.................................... 2-11

Connecting the UPS to an AC Generator........................................................ 2-11

Completing the Installation.................................................................................... 2-14

Installing Compaq Power Manager Pro UPS Software ................................. 2-14

Selecting the UPS Operating Mode ................................................................ 2-14

Chapter 3

Operation

Operation Precautions.............................................................................................. 3-2

Front Panel Overview .............................................................................................. 3-3

Front Panel Controls ................................................................................................ 3-4

ON/STANDBY Button..................................................................................... 3-4

TEST/ALARM RESET Button ........................................................................ 3-8

Front Panel Indicators and Audio Alarms.............................................................. 3-10

LINE STATUS Indicator (Green)................................................................... 3-10

ON BATTERY Indicator (Yellow)................................................................. 3-10

BATTERY LOW/REPLACE Indicator (Red)................................................ 3-11

UPS LOAD Indicator (Red)............................................................................ 3-11

Rear Panel Overview .............................................................................................3-12

Rear Panel Features................................................................................................ 3-13

Battery-and-Surge-Protected Receptacles....................................................... 3-13

RJ11 Phone/Fax Surge Protector .................................................................... 3-14

Communications Port ..................................................................................... 3-14

Surge-Protected Receptacle(s)........................................................................ 3-14

AC Power Input Receptacle (230VA Model Only) ........................................ 3-14

Battery Replacement Door.............................................................................. 3-14

Chapter 4

Software

Software Overview ..................................................................................................4-2

Software Functions ..................................................................................................4-2

Displaying UPS Status...................................................................................... 4-2

UPS Control Functions ..................................................................................... 4-3

Configuration Parameters ........................................................................................4-3

Chapter 5

Battery Maintenance

Battery Precautions.................................................................................................. 5-2

Charging Batteries ................................................................................................... 5-2

When to Replace Batteries....................................................................................... 5-3

Pre-Failure Battery Warranty................................................................................... 5-3

Obtaining New Batteries.......................................................................................... 5-4

Care and Storage of Batteries .................................................................................. 5-4

Disposing of Used Batteries .................................................................................... 5-4

Chapter 6

Troubleshooting

Troubleshooting During UPS Start.......................................................................... 6-2

Troubleshooting After UPS Start............................................................................. 6-3

Repairing the UPS ................................................................................................... 6-4

Appendix A

Regulatory Compliance Notices

Federal Communications Commission Notice ........................................................A-1

Class B Equipment ...........................................................................................A-1

Modifications....................................................................................................A-3

Cables ...............................................................................................................A-3

FCC Part 68 Notice ..........................................................................................A-3

Canadian Notice (Avis Canadien) ...........................................................................A-3

Class B Equipment ...........................................................................................A-3

European Union Notice ...........................................................................................A-4

Japanese Notice .......................................................................................................A-4

China Taiwan Notice...............................................................................................A-5

Battery Replacement Notice....................................................................................A-5

About This Guide v

Appendix B

Specifications

Physical Specifications ............................................................................................ B-2

Input Specifications .................................................................................................B-2

Output Specifications...............................................................................................B-3

Output Specifications (continued) ...........................................................................B-4

Battery Specifications..............................................................................................B-5

Environmental Specifications..................................................................................B-5

Index

This guide is designed to be used as step-by-step instructions for installation

and as a reference for operation, troubleshooting, and future upgrades.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys Keys appear in boldface. A plus sign (+) between

USER INPUT User input appears in a different typeface and in

About This Guide

two keys indicates that they should be pressed
simultaneously.

uppercase.

FILENAMES File names appear in uppercase italics.

Menu Options,
Command Names,
Dialog Box Names

COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES

Type When you are instructed to type information, type

Enter When you are instructed to enter information, type

These elements appear in initial capital letters.

These elements appear in uppercase.

the information without pressing the Enter key.

the information and then press the Enter key.

vii Compaq Pro UPS 500 Operation and Reference Guide

Symbols in Text

These symbols may be found in the text of this guide. They have the following
meanings.

WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.

Symbols on Equipment

These icons may be located on equipment in areas where hazardous conditions
may exist.

Precautions

Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards,
do not open this enclosure.

WARNING: There is a risk of personal injury from the hazardous energy levels
associated with handling the UPS battery. The maintenance and replacement of
the battery must be carried out by qualified service personnel.

IMPORTANT: Please refer to the Important Safety Information guide (included with the
UPS kit) before installing this product.

Getting Help

If you have a problem and have exhausted the information in this guide, you

can get further information and other help in the following locations.

Compaq Technical Support

About This Guide viii

In North America, call the Compaq Technical Phone Support Center at

1-800-OK-COMPAQ (1-800-652-6672)

day, 7 days a week.

Outside North America, call the nearest Compaq Technical Support Phone

Center. Telephone numbers for world wide Technical Support Centers are

listed on the Compaq website. Access the Compaq website at:

http://www.compaq.com.

Be sure to have the following information available before calling Compaq:

■ Technical support registration number (if applicable)

■ Product serial number(s)

■ Product model name(s) and number(s)

■ Applicable error messages

■ Add-on boards or hardware

■ Third-party hardware or software

■ Operating system type and revision level

■ Detailed, specific questions

Compaq Website

1

. This service is available 24 hours a

For more information on Compaq products, access the Compaq website at:

http://www.compaq.com.

1

For continuous quality improvement, calls may be recorded or monitored.

ix Compaq Pro UPS 500 Operation and Reference Guide

Compaq Authorized Reseller

For the name of the nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

■ Elsewhere, access the Compaq website at:

http://www.compaq.com.

Introduction

This chapter provides information on the following topics:

■ Compaq Pro UPS 500 models

■ Compaq Pro UPS 500 features

■ Warranties

Chapter 1

1-2 Compaq Pro UPS 500 Operation and Reference Guide

Compaq Pro UPS 500 Models

The Compaq Pro UPS 500 includes the following models and part numbers:

Compaq Pro UPS 500 Model Descriptions

Table 1-1

UPS Model UPS Kit

Part Number

500 136386-001 120VA; North America; Tower

500 136386-291 100VA; Japan; Tower

500 136386-B31 230VA; International; Tower

Comments

Table 1-2

Compaq Pro UPS 500 Model – Additional Part Information

UPS Model Spare Parts

Kit Number

500 155373-1 112666-010

500 155373-291 112666-010

500 155373-2 Not Applicable

RJ11 Phone/Fax Surge Protector

Cable Part Number

Front Panels

The Compaq Pro UPS 500 models feature the following front panel

configuration:

Figure 1-1. Front panel configuration

Introductio n 1-3

5 62 3 41

ON/STANDBY button



LINE STATUS indicator



ON BATTERY indicator



BATTERY LOW/REPLACE indicator



UPS LOAD indicator



TEST/ALARM RESET button



Symbol

1-4 Compaq Pro UPS 500 Operation and Reference Guide

Rear Panels

The Compaq Pro UPS 500 models feature the following rear panel
configurations:

6

5

4

Figure 1-2. Rear panel configuration - 100VA and 120VA models

Communications port



Noise and surge-protected



receptacles

Non-detachable input power



cord with NEMA 5-15 plug

1

2

3

Battery compartment



Battery, noise, and surge-protected



receptacles

RJ11 Phone/Fax Surge Protectors



5

4

Figure 1-3. Rear panel configuration - 230VA model

Introductio n 1-5

1

2

3

Communications port



Noise and surge-protected



receptacle

IEC-320 power inlet



Battery compartment



Battery, noise, and surge-protected



receptacles

1-6 Compaq Pro UPS 500 Operation and Reference Guide

Compaq Pro UPS 500 Features

■ 500VA of reliable battery backup supports critical loads, such as

computers and monitors.

■ Special surge-protected receptacle(s) safeguard non-critical equipment

without devoting battery power for their support.

■ Automatic Voltage Regulation (Boost) supports connected equipment

through periods of low voltage (brownouts) without using battery
power.

■ Intelligent communications port and Compaq Power Manager Pro UPS

software provide unattended shutdown and power monitoring.

■ Surge-protected RJ11 Phone/Fax connection (available on select

models) safeguards equipment on-line.

Communications Port

The Compaq Pro UPS 500 includes a communications port for data exchange
with the host computer. Compaq Power Manager Pro UPS software (supplied
with the UPS) enables the user to access status reporting and power
management features.

Compaq Power Manager Pro UPS Software

Compaq supplies Compaq Power Manager Pro UPS software with each
Compaq Pro UPS 500. This power management software allows system
administrators to monitor and manage the power being supplied to an entire
network of servers and workstations.

Software capabilities include:

■ Monitoring utility power, and the power supplied by the UPS.

■ Logging events.

■ Setting up messaging and protective actions in response to events.

■ Checking and resetting alarms.

■ Saves work-in-progress and initiates orderly shutdown of operating

systems when an extended utility power failure occurs.

■ Powering down battery-protected devices.

For example, if the software detects an extended utility power blackout, the

program will initiate messaging across the system and will start an operating

system shutdown.

For more information on using the Compaq Power Manager Pro UPS

software, see Chapter 4, “Software.”

NOTE: Select Compaq NeoServers have UPS power management software preinstalled.
Some NeoServer customers may not need to install Compaq Power Manager Pro UPS
software. Please see the NeoServer documentation included with the NeoServer unit for
specific power management software installation requirements.

RJ11 Phone/Fax Surge Protector

Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector that

safeguards communications equipment (such as a fax machine or a modem)

from spikes and surges from transients present on telephone lines.

Introductio n 1-7

1-8 Compaq Pro UPS 500 Operation and Reference Guide

Warranties

$25,000 Computer Load Protection Guarantee

To back up the wide range of features offered with the UPS, Compaq provides
a two-year limited warranty. In addition, Compaq offers a $25,000 Computer
Load Protection Guarantee.

The $25,000 Computer Load Protection Guarantee only applies in the
following circumstances:

■ The UPS is plugged into a suitably grounded and wired outlet using no

extension cords, adapters, other ground wires, or other electrical
connections.

■ The UPS installation complies with all applicable electrical and safety

codes specified by the National Electrical Code (NEC).

■ The UPS is used under normal operating conditions. (Users comply with

all instructions and labels.)

■ The UPS is not damaged by accident (other than a utility power

transient), misuse, or abuse.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power Systems, extends the advantage of a Compaq two-year limited warranty
by applying warranty coverage to the battery before the battery actually fails.
Specifically, the Pre-Failure Battery Warranty ensures that when customers
receive notification from Compaq Power Manager Pro UPS software that the
battery may fail, the unit is replaced free of charge under the warranty.

Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:

■ Reduced total cost of ownership

■ Reduced downtime

This chapter provides information on the following topics:

■ Installation requirements

■ Procedures to complete before starting the UPS

 UPS requirements

 Connecting the UPS communications port

 Connecting the UPS Phone/Fax Surge Protector

 Verifying a safe UPS load

Chapter 2

Installation

■ Starting the UPS

 Connecting devices to the UPS

 Circuit requirements

 Connecting the UPS to utility power

 Connecting the UPS to an AC generator

■ Completing the installation

 Installing Compaq Power Manager Pro UPS software

 Selecting the UPS operating mode

2-2 Compaq Pro UPS 500 Operation and Reference Guide

Installation Requirements

Items Supplied with the UPS Kit

The UPS kit should contain the following components:

Software/Reference Material

■ The Compaq Power Manager Pro UPS Software and Documentation CD

containing the:

 Compaq Power Manager Pro UPS software

 Compaq Pro UPS 500 Operation and Reference Guide

■ The Software Installation Instructions (insert included with the Compaq

Power Manager Pro UPS software CD) containing information on the
installation requirements for Compaq Power Manager Pro UPS software

■ Important Safety Information guide (included with the UPS kit) to be

reviewed before installing this product

Hardware

The UPS ships with one or more of the following:

■ The 120VA and 100VA models ship with a non-detachable input power

cord with a NEMA 5-15 plug, and an RS-232 UPS/computer interface
cable, Compaq part number 159074-001.

■ The 230VA model ships with an IEC-320 jumper cord (for load

equipment power), and an RS-232 UPS/computer interface cable,
Compaq part number 159074-001.

Compaq Pro UPS 500 models ship with an RS-232 UPS/computer interface
cable. The computer interface cable is not needed for normal operation. If
power management of the UPS is desired, connect the interface cable between
the UPS communications port and the serial port on the host computer.

IMPORTANT: If the UPS does not include a power cord that is suitable for the application,
contact an authorized Compaq service representative to obtain the appropriate power
cord. Please refer to the “Precautions for Power Products” section of the Important Safety
Information guide (included with the UPS kit).

Battery

Compaq Pro UPS 500 models are shipped with the battery already installed.

Before Starting the UPS

This section provides procedures to be carried out before starting the UPS.

Determine the steps required for the application:

■ Understanding the UPS requirements

■ Connecting the UPS communications port to the host computer

■ Connecting the UPS Phone/Fax Surge Protector (select models only)

■ Verifying a safe UPS load

NOTE: Although some of these steps can be carried out after the UPS is installed, the UPS
will need to be powered down to safely perform these tasks.

UPS Requirements

Installation 2-3

■ Confirm that the UPS power, at the outlet, does not routinely get turned

off. The UPS interprets any AC line failure as a blackout, and will
operate accordingly. Even with the connected load equipment turned
off, if the UPS inverter is enabled, the battery charge would slowly
deplete.

■ For best performance, keep the indoor temperature between 32°F and

104°F (between 0°C and 40°C).

■ Compaq Pro UPS 500 models are intended for installation in a

temperature-controlled, indoor area free of conductive contamination.
The unit must be kept dry at all times. Avoid exposing the UPS to high
heat or humidity.

■ Do not block the cooling vents on the UPS unit. These vents must be

open for the UPS to operate properly.

■ Position the UPS at least 6 inches away from any monitors or floppy

disks. Small magnetic fields present during backup operation can cause
monitor interference, and can disrupt information on disks.

2-4 Compaq Pro UPS 500 Operation and Reference Guide

Connecting the UPS Communications Port

The Compaq Pro UPS 500 includes a communications port for data exchange
with the host computer.

Connect the RS-232 UPS/computer interface cable (supplied) from the
communications port on the UPS to the appropriate communications port on
the host computer.

CAUTION: The Compaq Pro UPS 500 uses a standard RS-232 cable. To avoid
damage to the equipment, do not use the communications cables supplied with
other UPS models.

IMPORTANT: The Compaq Power Manager Pro UPS software requires the use of the
communications port.

NOTE: Communications port connection is optional. The UPS will function properly
without communications port connection. However, without this connection, the Compaq
Power Manager Pro UPS software will not be able to shut down connected equipment in
the event of a blackout.

Figure 2-1. Connecting the UPS/computer interface cable

Connecting the UPS Phone/Fax Surge Protector

Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector that

allows the UPS to protect a communications device from surges on a single

phone line.

Connect a phone cord (user supplied) from the wall outlet to the UPS



connection labeled “IN” (

the UPS connection labeled “OUT” (

CAUTION: To avoid damage to the equipment, connect the Phone/Fax Surge
Protector with an analog phone line or network only—not with a digital PBX.

NOTE: Phone/Fax Surge Protector connection is optional. The UPS will function properly
without this connection.

). Connect a phone cord from your equipment to



).

1 2

Installation 2-5

Figure 2-2. Connecting the UPS Phone/Fax Surge Protector

2-6 Compaq Pro UPS 500 Operation and Reference Guide

Verifying a Safe UPS Load

Before connecting any devices, verify that the Battery-and-Surge-Protected
receptacles of the UPS will not overload. The cumulative VA rating of all
devices (the load) to be connected to the Battery-and-Surge-Protected
receptacles cannot exceed the 500VA rating.

Use the following conversion equation:

■ For devices listing the power in amperes:

Volts x Amps = VA per device

■ For devices listing the power in watts:

Watts x 1.35 = VA per device

NOTE: Verifying a safe load does not include the devices connected to the
Surge-Protected receptacle(s).

Starting the UPS

Starting the UPS for the first time requires the following procedures:

■ Connecting devices to the UPS

■ Understanding circuit requirements

■ Connecting the UPS to utility power

■ Powering up the UPS

Connecting Devices to the UPS

After verifying that the UPS will not overload, connect the power cords from

the devices to the appropriate receptacles of the UPS. Observe the following

precautions:

WARNING: Risk of electric shock or personal injury. This device has not been
evaluated for use with medical equipment. Do not use this UPS in conjunction
with any medical equipment application.

WARNING: To reduce the risk of electric shock, the combined earth conductor
leakage current from all connected devices must not exceed 3.5 mA.

Installation 2-7

CAUTION:

■ Do not plug laser printers into the Battery-and Surge-Protected receptacles

of the Compaq Pro UPS 500. The instantaneous current drawn by this type
of printer may overload the UPS circuit.

■ Never plug a UPS into itself. This WILL result in damage to the unit.

■ Always use the 3-prong grounding type plug, if the device is equipped

accordingly. Do not use an adapter or otherwise bypass the ground pin.

■ The use of an external surge protector plugged into the OUTPUT of the UPS

may cause the UPS to become overloaded when operating from battery
power. Since the UPS already has surge suppression circuitry, adding extra
surge suppression is not recommended.

■ The load equipment must be turned OFF before plugging into the UPS.

2-8 Compaq Pro UPS 500 Operation and Reference Guide

Connecting Devices to the
Battery-and-Surge-Protected Receptacles

Plug the equipment that needs battery backup support in the event of a
blackout (such as the computer, monitor, and external modem) into the

Battery-and-Surge-Protected receptacles (
100VA/120VA (left) and 230VA (right) models are illustrated below.

1 1

Figure 2-3. Connecting devices to the Battery-and-Surge-Protected
receptacles ()



) on the UPS rear panel. The

Installation 2-9

Connecting Devices to the

Surge-Protected Receptacle(s)

Plug non-critical equipment into the Surge-Protected receptacle(s) on the UPS

rear panel, as illustrated in the following figure. The Surge-Protected



receptacle(s) (

without committing valuable battery power to support the peripherals during

blackouts. The 100VA/120VA (left) and 230VA (right) models are illustrated

below.

) will provide connected peripherals with surge protection

2

2

Figure 2-4. Connecting devices to the Surge-Protected receptacles ()

NOTE: When the UPS is connected to utility power for the first time, all receptacles are
energized regardless of the UPS mode of operation selected. All receptacles provide AC
line power (during normal operating conditions) and complete surge and line noise
protection.

2-10 Compaq Pro UPS 500 Operation and Reference Guide

Connecting the UPS to Utility Power:
120VA and 100VA Models

WARNING: To reduce the risk of personal injury resulting from electric shock or

to avoid damage to the equipment:

■ Plug the input line cord into a grounded (earthed) electrical outlet that is

installed near the equipment and is easily accessible.

■ Do not disable the grounding plug on the input line cord. The grounding

plug is an important safety feature.

■ Do not use an extension cord.

CAUTION: Some motor-powered AC generators have voltage and frequency
outputs that can fluctuate beyond nominal accepted ranges and can cause
damage to the UPS if connected to the generator output. Consult the generator
manufacturer before connecting the UPS to a generator.

Since the 120VA and 100VA models ship with a non-detachable input power
cord (with a NEMA 5-15 plug), the only required step is to connect the UPS to
a grounded utility wall outlet.

After connecting the UPS to utility power, check the front panel indicators.
The green LINE STATUS indicator, either illuminated constantly (ON mode)
or flashing (STANDBY mode), indicates the UPS mode of operation. If the
UPS is in STANDBY mode, an audio alarm will sound.

1

Figure 2-5. The LINE STATUS indicator ()

IMPORTANT: When the UPS is connected to utility power, all receptacles will
immediately be energized regardless of the UPS operating mode selected (using the UPS
ON/STANDBY button).

IMPORTANT: If any of the indicators on the front panel are red (indicating an alarm
condition), press the TEST/ALARM RESET button to clear the red indicators. If this does
not clear the red indicators, see Chapter 6, “Troubleshooting.”

IMPORTANT: If the UPS does not include a power cord that is suitable for the application,
contact an authorized Compaq service representative to obtain the appropriate power
cord.

For more information on the front panel indicators and controls, see Chapter 3,

“Operation.”

Connecting the UPS to Utility Power:
230VA Model

WARNING: To reduce the risk of personal injury resulting from electric shock or

to avoid damage to the equipment:

■ Plug the input line cord into a grounded (earthed) electrical outlet that is

installed near the equipment and is easily accessible.

Installation 2-11

■ Do not disable the grounding plug on the input line cord. The grounding

plug is an important safety feature.

■ Do not use an extension cord.

CAUTION: Some motor-powered AC generators have voltage and frequency
outputs that can fluctuate beyond nominal accepted ranges and can cause
damage to the UPS if connected to the generator output. Consult the generator
manufacturer before connecting the UPS to a generator.

2-12 Compaq Pro UPS 500 Operation and Reference Guide

The 230VA model ships with one IEC-320 jumper cord. To connect this
model to utility power:

■ Connect the IEC-320 jumper cord (supplied) from a UPS receptacle (



to the power input receptacle of the host computer.

■ Connect the power cord of the host computer from the UPS power input



receptacle (

Figure 2-6. Connecting the UPS to utility power – 230VA model

) to a grounded utility wall outlet.

1

2

)

Installation 2-13

After connecting the UPS to utility power, check the front panel indicators.



The green LINE STATUS indicator (

), either illuminated constantly
(ON mode) or flashing (STANDBY mode), indicates the UPS mode of
operation.

1

Figure 2-7. The LINE STATUS indicator ()

IMPORTANT: When the UPS is connected to utility power, all receptacles will
immediately be energized regardless of the UPS operating mode selected (using the UPS
ON/STANDBY button).

IMPORTANT: If any of the indicators on the front panel are red (indicating an alarm
condition), press the TEST/ALARM RESET button to clear the red indicators. If this does
not clear the red indicators, see Chapter 6, “Troubleshooting.”

NOTE: If the UPS does not include a power cord that is suitable for the application,
contact an authorized Compaq service representative to obtain the appropriate power
cord.

For more information on the front panel indicators and controls, see Chapter 3,
“Operation.”

2-14 Compaq Pro UPS 500 Operation and Reference Guide

Completing the Installation

With the UPS in STANDBY mode, allow the battery to charge before putting
the UPS into service.

IMPORTANT: The battery will charge to 90% of their capacity within approximately
4 hours. Compaq recommends allowing the battery to charge for 12 hours before using
them to supply backup power to devices.

Installing Compaq Power Manager
Pro UPS Software

Refer to Software Installation Instructions (insert included in the CD
packaging) for information on the installation requirements for the Compaq
Power Manager Pro UPS software.

Selecting the UPS Operating Mode

Select the appropriate UPS operating mode using the ON/STANDBY



button (

). For more information, see “Front Panel Controls” in Chapter 3.

The ON/STANDBY button is a momentary switch that toggles between two
UPS operating modes (ON and STANDBY). To toggle back and forth
between the two operating modes, press and hold the ON/STANDBY



button (

Figure 2-8. Selecting the UPS operating mode

) for 2 seconds, until you hear a beep.

21

Installation 2-15

“ON” Mode

■ Function: ENABLES battery backup.

■ UPS Conditions: The UPS battery is charging. Power is ON at the UPS



receptacles. The green LINE STATUS indicator (

■ Setting Advantages: Provides battery backup in the event of a blackout

) is illuminated.

or brownout.

“STANDBY” Mode

■ Function: DISABLES battery backup.

■ UPS Conditions: The UPS battery is charging. Power is ON at the UPS



receptacles. The green LINE STATUS indicator (
UPS audio alarm is sounding once per minute.

■ Setting Advantages: Continues to charge the battery when power is

present, while turning OFF the inverter to prevent battery backup
operation when equipment is not in use.

CAUTION: When the UPS is in the STANDBY mode, the UPS will not provide
battery backup during a blackout or brownout.

) is flashing. The

NOTE: The Compaq Pro UPS 500 can be used as a standalone power source when utility
power is not present. For more information, see “Start-On-Battery Operation” in
Chapter 3.

The installation is now complete

■ For information on operating the UPS, see Chapter 3, “Operation.”

■ Use the Compaq website as an additional information source:

http://www.compaq.com.

This chapter provides information on the following topics:

■ Precautions to be observed when using the UPS

■ Front panel overview

■ Front panel controls

 ON/STANDBY button

 TEST/ALARM RESET button

■ Front panel indicators and audio alarms

Chapter 3

Operation

■ Rear panel overview

■ Rear panel features

3-2 Compaq Pro UPS 500 Operation and Reference Guide

Operation Precautions

Observe these precautions when using the UPS.

WARNING: To reduce the risk of personal injury from earth conductor leakage
current:

■ Do not operate a UPS that is disconnected from the utility power source.

■ Disconnect protected devices from the UPS before disconnecting the UPS

from utility power.

■ Use the TEST/ALARM RESET button to test the battery rather than

unplugging the UPS. For more information, see “Initiating a UPS Self-Test,”
in this chapter.

Front Panel Overview

Compaq Pro UPS 500 models feature the same front panel, which includes
indicator lights that alert you to UPS operating conditions and controls
required to:

■ Select the UPS operating mode.

■ Initiate a self-test of the UPS battery.

■ Silence an audio alarm.

Operation 3-3

5 62 3 41

Figure 3-1. Front panel indicators and button controls

Symbol

ON/STANDBY button



LINE STATUS indicator



ON BATTERY indicator



BATTERY LOW/REPLACE indicator



UPS LOAD indicator



TEST/ALARM RESET button



3-4 Compaq Pro UPS 500 Operation and Reference Guide

Front Panel Controls

ON/STANDBY Button

The ON/STANDBY button is a momentary switch that toggles between two
UPS operating modes (ON and STANDBY) when utility power is present. To
toggle back and forth between the two operating modes, press and hold the

ON/STANDBY button (

IMPORTANT: When the UPS is connected to utility power, all receptacles will immediately
be energized regardless of the UPS operating mode selected by the UPS ON/STANDBY
button.

NOTE: The ON/STANDBY button can also be used to turn the UPS OFF. The UPS battery
charger will be turned OFF. Power will be turned OFF at all UPS receptacles, and all
indicators will be turned OFF. To turn the UPS OFF, press and hold the ON/STANDBY
button for 2 seconds, until you hear a beep. The UPS will return to the ON mode once
utility power is restored.



1

) for 2 seconds, until you hear a beep.

Figure 3-2. Selecting the UPS operating mode

ON/STANDBY button



LINE STATUS indicator






ON BATTERY indicator
BATTERY LOW/REPLACE indicator

Operation 3-5

“ON” Mode

■ Function: ENABLES battery backup.

■ UPS Conditions: The UPS battery is charging. Power is ON at the UPS



receptacles. The green LINE STATUS indicator (

■ Setting Advantages: Provides battery backup in the event of a blackout

) is illuminated.

or brownout.

“STANDBY” Mode

■ Function: DISABLES battery backup.

■ UPS Conditions: The UPS battery is charging. Power is ON at the UPS



receptacles. The green LINE STATUS indicator (
UPS audio alarm is sounding once per minute.

■ Setting Advantages: Continues to charge the battery when power is

present, while turning OFF the inverter to prevent battery backup
operation when equipment is not in use.

CAUTION: When the UPS is in the STANDBY mode, the UPS will not provide
battery backup during a blackout or brownout.

) is flashing. The

Other Modes of Operation

The ON and STANDBY UPS operating modes can be manually selected by
the user. There are, however, three additional UPS operating modes which
occur automatically.

■ Battery Operate Mode: While the UPS is in the ON mode and a

blackout or severe brownout occurs, the UPS will automatically switch



to battery power. The yellow ON BATTERY indicator (
illuminated. AC power from the UPS battery is available at the
Battery-and-Surge-Protected receptacles. AC power is not available at
the Surge-Protected receptacles. An audio alarm sounds (the alarm can
be muted).

■ Automatic Shutdown Mode: When the UPS detects that less than

2 minutes of battery power is available during a prolonged blackout or
brownout at approximately full load, the UPS will automatically enter
Automatic Shutdown mode. The red BATTERY LOW/REPLACE

indicator (



) is illuminated. Less than 2 minutes of AC Power is
available at the Battery-and-Surge-Protected receptacles. A
non-silenceable alarm sounds as the UPS prepares for shutdown.

) will be

3-6 Compaq Pro UPS 500 Operation and Reference Guide

■ Automatic Voltage Regulation (Boost) Mode: When an undervoltage

occurs, the UPS will automatically correct the voltage level without
switching to battery power. When this occurs, the UPS may emit a
clicking sound. The more the UPS adjusts the voltage level, the more
the UPS will click. This is a normal, automatic operation of the UPS,
and no action is required.

Start-On-Battery Operation

Compaq Pro UPS 500 models have special circuitry that allows them to be
used as standalone power sources when utility power is not present. The
Battery-and-Surge-Protected receptacles will supply AC power for the time
limits of the internal battery. The Surge-Protected receptacles, however, will
not supply AC power until utility power returns.

■ To perform the UPS Start-On-Battery operation when you first plug in

the unit and power is not present, momentarily press the ON/STANDBY



button (

■ To perform the UPS Start-On-Battery operation when the unit is

plugged in and operating in the STANDBY mode, press the
ON/STANDBY button (

beep; press the ON/STANDBY button a second time and release the
button after the UPS emits a beep.

) and release the button after the UPS emits a beep.



) and release the button after the UPS emits a

1

Figure 3-3. Selecting Start-On-Battery Operation using the ON/STANDBY
button ()

Operation 3-7

WARNING: To reduce the risk of personal injury resulting from electric shock or
to avoid damage to the equipment:

■ Plug the input line cord into a grounded (earthed) electrical outlet that is

installed near the equipment and is easily accessible.

■ Do not disable the grounding plug on the input line cord. The grounding

plug is an important safety feature.

■ Do not use an extension cord.

IMPORTANT:

■ Performing a UPS Start-On-Battery with load present requires more power than

keeping an already-operating load running. You may not be able to start as large a
load as usual when performing a UPS Start-On-Battery using the
Compaq Pro UPS 500.

■ After performing a UPS Start-On-Battery, the UPS drains the charge on the battery;

runtime is very limited.

■ If utility power returns, power WILL BE SUPPLIED at the Surge-Protected receptacles

if the unit is connected to the utility outlet.

3-8 Compaq Pro UPS 500 Operation and Reference Guide

r

r

TEST/ALARM RESET Button

The TEST/ALARM RESET button () is a momentary switch that allows you
to initiate a UPS self-test or silence an audio alarm.

Initiating a UPS Self-Test

2 31

Figure 3-4. Initiating a UPS self-test

BATTERY LOW/REPLACE indicato



UPS LOAD indicato



TEST/ALARM RESET button



In the ON mode, pressing and holding the TEST/ALARM RESET button ()
(until the UPS acknowledges with a beep) will initiate a self-test of the UPS
battery, full function of the backup system, and the load condition of the
Battery-and-Surge-Protected receptacles. During the test period, the load
connected to the Battery-and-Surge-Protected receptacles is powered from the
battery for about 10 seconds. All indicator lights will illuminate briefly and an
audio alarm will sound.

■ If battery replacement is indicated by the internal microprocessor



circuitry of the UPS, the BATTERY LOW/REPLACE indicator (

) will
illuminate. The audio alarm will sound once every 10 seconds until
cleared by a successful self-test. The alarm will be muted and will not
resume if the UPS switches to Battery Operate mode or is placed in the
STANDBY mode.

■ If the Battery-and-Surge-Protected receptacles are overloaded, the UPS



LOAD indicator (

) will illuminate. Remove the excess load

immediately.

Operation 3-9

CAUTION: Do not initiate the self-test procedures while critical computer or
load functions are being performed.

IMPORTANT: For the Compaq Pro UPS 500, the only method of checking the battery and
circuitry functionality is by performing a UPS self-test on a routine basis.

Silencing an Audio Alarm

The UPS may sound an audio alarm to warn the user that an alarm condition
exists. To silence the alarm, momentarily press and release the TEST/ALARM



RESET button (

).

1

Figure 3-5. Silencing an audio alarm using the
TEST/ALARM RESET button ()

IMPORTANT:

■ While an audio alarm may be silenced, the condition that caused the alarm may still

exist. See Chapter 6, “Troubleshooting,” for information on procedures if the UPS
detects an alarm condition.

■ When the UPS is operating from the battery and battery power is nearly depleted,

the alarm cannot be silenced. This alerts the user to immediately shut down
connected equipment.

3-10 Compaq Pro UPS 500 Operation and Reference Guide

Front Panel Indicators and Audio Alarms

The front panel indicators signal the status of the UPS.

LINE STATUS Indicator (Green)

The LINE STATUS indicator illuminates whenever the UPS is connected to
acceptable AC utility line power.

While the UPS is in the ON mode, the LINE STATUS indicator will remain
constantly illuminated to indicate that battery backup is enabled and will be
available at the Battery-and-Surge-Protected receptacles in the event of a
blackout or brownout.

While the UPS is in the STANDBY mode, this indicator will flash (and an
alarm will sound once per minute) to indicate that battery backup is disabled
and will not be available at the Battery-and-Surge-Protected receptacles in the
event of a blackout or brownout. The alarm can be silenced by momentarily
pressing the TEST/ALARM RESET button.

NOTE: If the UPS is disconnected from utility power, the UPS will return to the mode (ON
or STANDBY) the UPS was in when power was lost.

ON BATTERY Indicator (Yellow)

The ON BATTERY indicator illuminates whenever the UPS is operating from
internal battery. After 10 seconds of continuous battery operation, an audio
alarm will sound consisting of 4 short beeps, followed by an 8-second pause.
The alarm can be silenced by momentarily pressing the TEST/ALARM
RESET button. When the battery is nearly depleted, the ON BATTERY and
BATTERY LOW/REPLACE indicators will both be illuminated and the alarm
will resume (and cannot be silenced) to alert the user to immediately shut
down connected equipment.

BATTERY LOW/REPLACE Indicator (Red)

The BATTERY LOW/REPLACE indicator illuminates when the internal
processor detects a low or weak battery.

The BATTERY LOW/REPLACE indicator will illuminate constantly to
indicate low battery charge. This indicator will flash, after a self-test is
initiated, to indicate the need to replace the battery. An audio alarm will sound
once per 10 seconds. The alarm can be silenced by momentarily pressing the
TEST/ALARM RESET button. If the BATTERY LOW/REPLACE indicator
flashes, allow the UPS to recharge for 12 hours and repeat the self-test. See
“Initiating a UPS Self-Test” in this chapter.

UPS LOAD Indicator (Red)

The UPS LOAD indicator illuminates automatically under the following
conditions: utility power is absent, the UPS is operating from the battery, and
an overload condition exists. This indicator flashes when the UPS detects
overload conditions of 100 percent of rated load. The UPS will shut down and
the indicator will illuminate continuously if the UPS load exceeds 100 percent
of rating. Remove excess load immediately and initiate a self-test to clear the
shutdown latch.

Operation 3-11

You can detect the presence of an overload by conducting a self-test. See
“Initiating a UPS Self-Test” in this chapter.

3-12 Compaq Pro UPS 500 Operation and Reference Guide

Rear Panel Overview

Compaq Pro UPS 500 models have the following rear panel configurations:

WARNING: To reduce the risk of personal injury resulting from electric shock,
do not open the UPS for any reason. There are no user-serviceable parts inside
the UPS.

6

5

4

Figure 3-6. Rear panel configuration - 100VA and 120VA models

Communications port



Noise and surge-protected



receptacles

Non-detachable input power



cord with NEMA 5-15 plug

1

2

3

Battery compartment



Battery, noise, and surge-protected



receptacles

Phone/Fax Surge Protectors



5

4

Figure 3-7. Rear panel configuration - 230VA model

Operation 3-13

1

2

3

Communications port



Noise and surge-protected



receptacle

IEC-320 power inlet



Rear Panel Features

Battery-and-Surge-Protected Receptacles

These receptacles provide connected equipment (such as computers, monitors,
and other critical equipment) with AC line power during normal operation and
safeguard the equipment against damaging surges and line noise.

The Battery-and-Surge-Protected receptacles also provide battery power
during blackouts and brownouts only if the UPS is in the ON mode. For more
information, see “Front Panel Controls ON/STANDBY Button” in this
chapter.

Battery compartment



Battery, noise, and surge-protected



receptacles

3-14 Compaq Pro UPS 500 Operation and Reference Guide

RJ11 Phone/Fax Surge Protector

Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector to
safeguard communications equipment (such as a fax machine or a modem)
from spikes and surges from transients present on telephone lines.

Communications Port

The communications port connects the UPS to any computer or workstation.
Use the communications port with Compaq Power Manager Pro UPS software
to enable automatic shutdown and power management functionality.

Surge-Protected Receptacle(s)

These receptacles provide connected equipment with AC line power during
normal operation. They also safeguard equipment against damaging surges and
line noise. Connect non-critical peripherals to these receptacles.

The Surge-Protected receptacles will not provide battery backup during
blackouts and brownouts. They always supply AC power, when present,
regardless of the UPS operating mode selected by the ON/STANDBY button.

AC Power Input Receptacle (230VA Model Only)

This receptacle accepts a detachable IEC-320 power cord. For more
information, see Chapter 2, “Installation.”

Battery Replacement Door

Under normal conditions, the battery supplied in the UPS will last several
years. Only qualified service personnel should perform battery replacement.

This chapter provides information on the following topics:

■ Software overview

■ Software functions

■ Configuration parameters

■ Installation procedures

Chapter 4

Software

4-2 Compaq Pro UPS 500 Operation and Reference Guide

Software Overview

Compaq Power Manager Pro UPS software is a web-based interface. Using
either Netscape Navigator 3.0 or later, or Microsoft Internet Explorer 4.0 or
later, system administrators can monitor and manage power being supplied by
UPS units.

Software Functions

Compaq Power Manager Pro UPS software performs the following functions:

■ Displays UPS status.

■ Manages orderly shutdown of operating systems when an extended

utility power failure occurs.

■ Executes messaging functions to operators, system administrators, and

users.

Displaying UPS Status

View the status of any UPS on the network, including:

■ UPS communications.

■ Line state.

■ Operating system shutdown countdown.

■ Battery state.

■ Battery capacity.

■ Input voltage state.

■ Load state.

■ UPS self-test results.

■ Event log summary.

UPS Control Functions

Perform the following UPS control functions, using the software security
features to:

■ Protect access.

■ Execute a UPS self-test.

■ Shut down the operating system and UPS.

Configuration Parameters

System administrators and operators can configure Compaq Power Manager
Pro UPS software parameters through the web-based interface, including:

■ Communications setting.

 Poll rate

■ Broadcast settings.

 Wait time before broadcasting message

 Enable/disable broadcasting

Software 4-3

■ Shutdown settings.

 Configured time delay before system shut down when on battery

 Configured time delay before system shut down due to low battery

 Enable/disable shutdown

■ Security settings.

 Password protection

 Enable/disable password

4-4 Compaq Pro UPS 500 Operation and Reference Guide

Installation Procedures

To install Compaq Power Manager Pro UPS software:

1. Install Compaq Pro UPS 500 models. (For detailed installation
instructions, please see Chapter 2, “Installation,” or refer to the Quick
Installation Guide for Compaq Pro UPS 500, supplied with the UPS
kit.)

NOTE: Select Compaq NeoServers have UPS power management software preinstalled.
Some NeoServer customers may not need to install Compaq Power Manager Pro UPS
software. Please see the NeoServer documentation included with the NeoServer unit for
specific power management software installation requirements.

2. For Novell NetWare, log in to the NetWare system, using an account
with administrative privileges, on a client machine running Microsoft
Windows with a drive mapped to the SYS: volume on the target
NetWare server.

3. Insert the CD-ROM into the drive. If your operating system has the
automatic installation feature enabled, the Install Wizard starts
automatically. (See “Installation Wizard Notification” in this chapter.)

IMPORTANT: When installing Compaq Power Manager Pro UPS software on a NetWare
system, the CD should be place in the client workstation.

For systems without automatic installation, select the CD drive icon in
the directory list (Drive D, for example) and double-click SETUP.EXE
in the root directory.

4. Follow the Install Wizard instructions to set installation and
configuration options.

Installation Wizard Notification

Compaq Power Manager Pro UPS software takes advantage of the Microsoft
AutoPlay feature. To install Compaq Power Manager Pro UPS software using
this Install Wizard, follow the steps below:

1. The Compaq Power Manager Pro UPS software Select Language screen
is displayed when the CD-ROM is inserted into the drive. Select the
desired language.

Software 4-5

Figure 4-1. Select Language Screen

4-6 Compaq Pro UPS 500 Operation and Reference Guide

2. After a language is selected, the Compaq Power Manager Pro UPS
software Option screen will display. Select the Install Software button.

Figure 4-2. Option Screen

Software 4-7

3. From the Installation Selection screen, select the desired application to
install.

Figure 4-3. Installation Selection screen

4. Follow the Install Wizard instructions to set installation and
configuration options.

For detailed installation and configuration requirements and procedures and
usage options, please see the README.TXT file on the Compaq Power
Manager Pro UPS Software and Documentation CD (included with the UPS
kit).

Battery Maintenance

This chapter provides information on the following topics:

■ Battery precautions

■ Charging the battery

■ When to replace the battery

■ Pre-Failure Battery Warranty

■ Obtaining a new battery

■ Care and storage of batteries

Chapter 5

■ Disposing of used batteries

5-2 Compaq Pro UPS 500 Operation and Reference Guide

Battery Precautions

There are no user-serviceable parts to the Compaq Pro UPS 500. Do not open
the UPS for any reason. Contact an authorized Compaq service provider.

WARNING: There is a risk of personal injury from the hazardous energy levels
associated with UPS batteries. The maintenance and replacement of batteries
must be carried out by qualified service personnel who understand the
procedures, hazards, and precautions involved.

WARNING: The UPS contains a sealed lead-acid battery. To reduce the risk of
fire or chemical burns, Compaq authorized service personnel must take the
following precautions:

■ Set the UPS on a flat, level surface and unplug the UPS.

■ Remove watches, rings, or other metal objects.

■ Use tools with insulated handles.

■ Do not attempt to recharge the battery.

■ Battery replacement is to be performed only by a Compaq authorized

service provider using the Compaq spare designated for this product.

■ Do not disassemble, crush, puncture, short external contacts, or dispose of

the battery in fire or water.

Charging the Battery

The UPS automatically charges the battery while the UPS is connected to
utility power at nominal voltage levels. No user intervention is required while
the UPS is in use.

For information on keeping the battery charged while the UPS is in extended
storage, see “Care and Storage of Batteries,” in this chapter.

When to Replace the Battery

If the BATTERY LOW/REPLACE indicator () illuminates during a self-test,
the UPS may require service. The indicator will be accompanied by an audio
alarm.

Figure 5-1. BATTERY LOW/REPLACE indicator ()

Battery Maintenance 5-3

1

Verify that battery replacement is required by allowing the UPS to charge the
battery for 12 hours, then initiate a confirming self-test. For more information
on initiating a self-test, see Chapter 3, “Operation.”

NOTE: Depending on usage and environmental conditions, the battery should last three to
six years.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power Systems (UPS), extends the advantage of a Compaq two-year limited
warranty by applying warranty coverage to the battery before the battery
actually fails. Specifically, the Pre-Failure Battery Warranty ensures that when
customers receive notification from Compaq Power Manager Pro UPS
software that the battery may fail, the unit is replaced free of charge under the
warranty.

5-4 Compaq Pro UPS 500 Operation and Reference Guide

Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:

■ Reduced total cost of ownership

■ Reduced downtime

Obtaining a New Battery

Contact an authorized Compaq service provider when the BATTERY
LOW/REPLACE indicator (

indicating that a new battery will be required.

Care and Storage of Batteries

To maximize the life of the battery:

■ Minimize the amount of time the UPS is using battery power.

■ Keep the area around the UPS clean and dust-free. If the environment is

very dusty, clean the outside of the UPS regularly with a vacuum
cleaner.

■ Maintain the ambient temperature at 25



) illuminates during the confirming self-test,

o

C (77oF).

■ If storing a UPS for an extended period, recharge the battery every six

months:

 Connect the UPS to utility power.

 Allow the UPS to charge the battery for 12 hours.

Disposing of Used Batteries

Replacement equipment includes the instructions and packaging required to
return used batteries/units to the appropriate location for disposal.

Do not dispose of used batteries with general office or household
waste. Return the used module for proper disposal to either:

■ Compaq, authorized Compaq Partners, or their agents.

■ A recycling center that meets all local environmental

standards.

Troubleshooting

This chapter provides information on the following topics:

■ Troubleshooting during UPS start

■ Troubleshooting after UPS start

■ Repairing the UPS

Chapter 6

6-2 Compaq Pro UPS 500 Operation and Reference Guide

Troubleshooting During UPS Start

If problems occur when starting the Compaq Pro UPS 500, select the
appropriate symptom for possible causes and suggested actions.

Troubleshooting Guide (UPS Start)

Symptom Possible Cause Suggested Action

UPS power cord disconnected. Connect power cord.Indicators:

none

Alarm:
none

No utility power. Contact a qualified

Table 6-1

electrician to check power
at the utility power
receptacle.

If desired, the UPS can be
used as a stand-alone
power source. See “Start­On-Battery Operation” in
Chapter 3.

Indicators:
BATTERY
LOW/REPLACE

LINE STATUS

Alarm:
none

Battery voltage is low because the UPS
has been stored for an extended period
of time without charging.

Battery voltage is low because UPS
supported a load (and performed
shutdown) during a blackout.

Allow the UPS to charge
the battery for 12 hours.
Initiate a self-test. If
indicators illuminate again,
replace the battery.

Troubleshooting After UPS Start

For problems that occur after the UPS has gone through the startup self-test
sequence, these suggested actions address possible causes.

Table 6-2

Troubleshooting Guide (After Start)

Symptom Possible Cause Suggested Action

Troubleshoo ting 6-3

Indicators:
LINE STATUS
(flashing)

Alarm:
1 per minute
(can be
silenced)

Indicators:
ON BATTERY

BATTERY
LOW/REPLACE

Alarm:
continuous
(cannot be
silenced)

Indicators:
UPS LOAD

Alarm:
none

Output:
none

UPS in STANDBY mode. Press and hold the ON/STANDBY

button for 2 seconds until you
hear a beep, indicating to switch
UPS to ON mode.

Battery voltage is low. Automatic
shutdown is imminent.

Extreme overload condition
existed. Battery-protected devices
are exceeding the UPS power
rating. The UPS has automatically
shut down.

Immediately shut down
connected equipment.

1. Remove excess load as
quickly as possible.

2. Press TEST/ALARM RESET
button to initiate self-test
and reset the UPS.

continued

6-4 Compaq Pro UPS 500 Operation and Reference Guide

Table 6-2
Troubleshooting Guide (After Start)

Symptom Possible Cause Suggested Action

continued

Indicators:
UPS LOAD
(flashing)

ON BATTERY
(continuous)

Alarm:
1 per 10
seconds (can
be silenced)

Output:
available

Indicators:
LINE STATUS

BATTERY
LOW/REPLACE

Alarm:
none

Indicators:
LINE STATUS

BATTERY
LOW/REPLACE
(flashing)

Alarm:
1 per 10
seconds (can
be silenced)

Battery-protected devices are
loaded to the maximum UPS
power rating.

Battery voltage is low, but line
power is present and the battery is
charging.

Battery has failed a UPS self-test,
indicating low voltage or a weak
battery.

Reduce load on UPS as quickly
as possible until indicators
extinguish.

No action is required.

1. Press TEST/ALARM RESET

button to silence alarm.

2. Allow battery to charge for

12 hours, then initiate a
second self-test. If
BATTERY LOW/REPLACE
indicator illuminates again,
arrange for battery
replacement.

Repairing the UPS

The UPS has no user-serviceable parts. All repairs to the UPS, including
battery replacement, must be carried out by Compaq or a Compaq authorized
service provider.

Regulatory Compliance Notices

Federal Communications
Commission Notice

Part 15 of the Federal Communications Commission (FCC) Rules and
Regulations has established Radio Frequency (RF) emission limits to provide
an interference-free radio frequency spectrum. Many electronic devices,
including computers, generate RF energy incidental to their intended function
and are, therefore, covered by these rules. These rules place computers and
related peripheral devices into two classes, A and B, depending upon their
intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B
devices are those that may reasonably be expected to be installed in a
residential environment (that is, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of
the device as well as additional operating instructions for the user.

Appendix A

All Compaq Pro UPS 500 models are Class B devices.

Class B Equipment

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the

A-2 Compaq Pro UPS 500 Operation and Reference Guide

instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

■ Reorient or relocate the receiving antenna.

■ Increase the separation between the equipment and receiver.

■ Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

■ Consult the dealer or an experienced radio or television technician for

help.

Declaration of Conformity for Products Marked
with the FCC logo - United States Only

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

For questions regarding your product, contact:

Compaq Computer Corporation
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

or call 1-800-652-6672 (1-800-OK-COMPAQ

1

).

For questions regarding this FCC declaration, contact:

Compaq Computer Corporation
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

or call [phone].

To identify this product, refer to the part, series, or model number found on the
product.

1

For continuous quality improvement, calls may be recorded or monitored.

Modifications

The FCC requires the user to be notified that any changes or modifications
made to this device that are not expressly approved by Compaq Computer
Corporation may void the user's authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic
RFI/EMI connector hoods in order to maintain compliance with FCC Rules
and Regulations.

FCC Part 68 Notice

If the Fax Modem Protector causes harm to the telephone network, the
Telephone Company may temporarily discontinue your service. If possible,
they will provide advance notification. If advance notice is not practical,
notification will be provided as soon as possible. You will be advised of your
right to file a complaint with the FCC. The Telephone Company may make
changes in its facilities, equipment, operations or procedures that could affect
the proper operation of your equipment. If the Telephone Company does,
advance notice will be given to provide an opportunity to maintain
uninterrupted service. If trouble with this equipment is experienced, Fax
Modem Protector, please contact Compaq for repair/warranty information. The
Telephone Company may request that the equipment be disconnected from the
network until the problem has been corrected or until the equipment is not
malfunctioning. There are no repairs that can be made by the customer to the
Fax Modem Protector. This equipment may not be used on coin service
provided by the Telephone Company. Connection to party lines is subject to
state tariffs. (Contact the state public utility commission or corporation
commission for information.)

Regulatory Compliance Notices A-3

Canadian Notice (Avis Canadien)

Class B Equipment

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

A-4 Compaq Pro UPS 500 Operation and Reference Guide

European Union Notice

Products with the CE Marking comply with both the EMC Directive
(89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the
Commission of the European Community.

Compliance with these directives implies conformity to the following
European Norms (in brackets are the equivalent international standards):

■ EN55022 (CISPR 22) - Electromagnetic Interference

■ EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic

Immunity

■ EN60950 (IEC950) - Product Safety

Japanese Notice

July 14 version

China Taiwan Notice

Battery Replacement Notice

Your UPS is provided with a Sealed Lead Acid battery. There is a danger of

explosion and risk of personal injury if the battery is incorrectly replaced or
mistreated. Battery replacement is to be performed only by a Compaq
authorized service provider using the Compaq spare designated for this
product.

For more information about battery replacement or proper disposal, contact
your Compaq authorized reseller or your authorized service provider.

WARNING: The UPS contains a sealed lead-acid battery. To reduce the risk of
fire or chemical burns, Compaq authorized service personnel must take the
following precautions:

■ Set the UPS on a flat, level surface and unplug the UPS.

■ Remove watches, rings, or other metal objects.

Regulatory Compliance Notices A-5

■ Use tools with insulated handles.

■ Do not attempt to recharge the battery.

■ Battery replacement is to be performed only by a Compaq authorized

service provider using the Compaq spare designated for this product.

■ Do not disassemble, crush, puncture, short external contacts, or dispose of

the battery in fire or water.

Batteries, battery packs, and accumulators should not be
disposed of together with the general household waste. In order
to forward them to recycling or proper disposal, please use the
public collection system or return them to Compaq, your
authorized Compaq Partners, or their agents.

Appendix B

Specifications

This appendix provides specifications that apply to the Compaq Pro UPS 500:

■ Physical specifications

■ Input specifications

■ Output specifications

■ Battery specifications

■ Environmental specifications

B-2 Compaq Pro UPS 500 Operation and Reference Guide

Physical Specifications

Physical Specifications – 120VA, 100VA, and 230VA models

Feature U.S. Metric

Dimensions Width 5.1 in 12.95 cm

Weight 16 lb 7.25 kg

Input Specifications

Input Specifications – Per Model

Table C-1

Height 8.4 in 21.34 cm

Depth 7.1 in 18.03 cm

Table C-2

UPS Model Nominal Input Voltage /

Frequency

500 (120VA)* 120VAC

60 Hz

500 (100VA)* 100VAC

50/60 Hz, auto-sensing

500 (230VA)** 230VAC

50/60 Hz, auto-sensing

Note: * Non-detachable cord with NEMA 5-15 plug

** IEC-320 jumper cord to replace device power cord

Input

Current

10A

10A -20% to +23% of nominal input voltage

5.3A -30% to +22% of nominal input voltage

On Line Voltage Range

-30% to +22% of nominal input voltage

Output Specifications

Battery-and-Surge-Protected Output Specifications - Per Model

Specifications B-3

Table C-3

Model

500 (120VA) 500 / 300 3 x 5-15R 3 x 5-15R

500 (100VA) 500 / 300 3 x 5-15R 3 x 5-15R

500 (230VA) 500 / 300 2 x IEC-320 (10A) 1 x IEC-320 (10A)

Capacity

(VA/Watts)

Surge-Protected

Output Receptacles

Battery-and-

Surge-Protected

Table C-4

Output Current Specifications - Per Model

Output Current

Model

500 (120VA) 2.5A 7.25A

500 (100VA) 3A 5.6A

500 (230VA) 1.3A 7.25A

Battery-and-Surge-Protected

Receptacles

Surge-Protected Receptacles

B-4 Compaq Pro UPS 500 Operation and Reference Guide

Output Specifications (continued)

Output Specifications - 120VA, 100VA, and 230VA models

Source of Power Regulation

Table C-5

Automatic voltage
regulated output
during on line
operation

Battery power output

Feature Specification

Other Features On-line efficiency 96%

Transfer time 2-4 ms (typical)

Voltage wave shape Simulated sine wave

Surge suppression Up to 6,000V spikes at current levels

Noise filtering Full time EMI/RFI noise suppression

Phone/Fax Surge
Protection

(Available on select
models)

Output is increased by 14% in the
following voltage ranges: 83V to 104V
(120VA model); 80V to 91V (100VA
model); 159V to 199V (230VA model)

±5% RMS

up to 27,000A. Spike suppression
starts at voltages above nominal peak
line values. Handles up to 240 joules
(120VA and 100VA models) or
340 joules (230VA model). Clamping
response time: less than 1 ns. Spike
suppression in all three modes: Hot to
Neutral, Hot to Ground, and Neutral to
Ground

Meets the requirements of UL 1449
and ANSI C62.41 Category B (formerly
IEEE 587)

with attenuation exceeding 40dB at
1MHz

Clamping voltage: 235V peak ±10%.
Response time: 5 ns. Peak transient
input voltage: 6Kv 10 ms. Single-line
modem/fax protection covers center
two wires of RJ11 connection

Battery Specifications

Battery Specifications - 120VA, 100VA, and 230VA models

Feature Specification

Type Sealed lead-acid; maintenance-free

Voltage Internal batteries - 12 VDC

Specifications B-5

Table C-6

Battery Recharge Rate
(discharged with 50%
load)

Environmental Specifications

Environmental Specifications - 120VA, 100VA, and 230VA models

Feature Specification

Operating temperature 0o to 40oC (32o to 104oF)

Relative humidity 0% to 95%; non-condensing

Operating altitude Up to 3000 m (10,000 ft) above sea level

Audible noise Less than 45 dBA

2 to 4 hours

Table C-7

UL-tested at 25

o

C (77oF)

A

alarm See audio alarm

Automatic Shutdown

mode 3-6

audio alarm

ability to disable 3-9
Battery Operate mode 3-5
features 3-9
how to respond 6-3
silencing 3-3, 3-9

requirement to address alarm

condition 3-9

Automatic Shutdown mode 3-5

alarm 3-6
explained 3-5

B

battery

care and storage See care and

storage of batteries

changing

warning on risk of personal

injury 5-2

warning to use qualified service

personnel 5-2

warnings on risk of fire or

burns 5-2

charging 5-4

Index

disposing See disposing of

used batteries

maintaining

care and storage 5-4
warning on risk of personal

injury 5-2

warning to use qualified service

personnel 5-2

warnings on risk of fire or

burns 5-2

new

when to obtain 5-4

when to replace See when to

replace battery

BATTERY LOW/ALARM

indicator 3-11

Automatic Shutdown

mode 3-5
illuminated 3-5
troubleshooting alarm

conditions 6-2

Battery Operate mode 3-5

explained 3-5
ON BATTERY indicator 3-5

Battery-and-Surge-Protected

receptacles

features 2-8
illustrated 2-8
plugging in equipment 2-8
warning against connecting

laser printers 2-7

2 Compaq Pro UPS 500 Operation and Reference Guide

C

care and storage of batteries 5-4

ambient temperature 5-4
charging stored batteries 5-4

preventive maintenance 5-4
changing battery 5-1
charging the battery

after installation 2-14

in storage 5-4
communications port

connecting to the host

computer 2-4

caution against using other

communications cables 2-4

connecting to the host

computer, illustrated 2-4
features 1-6
overview 1-6

Compaq Power Management

software

configuration 4-3

Compaq Power Manager Pro UPS

software

obtaining information on

installation

requirements 2-2, 2-14

Compaq Pro UPS 500

features 1-6
front panel 1-3

illustrated 1-3
models 1-2
rear panels 1-4, 3-12

illustrated 1-4, 3-12

connecting

devices to the UPS 2-7
Phone/Fax Surge

Protector 2-5

RS-232 communications

cable 2-4

serial communications

cable 2-4
UPS to utility power 2-10
UPS/computer interface

cable 2-4

controls and indicators

front panel See front panel,

indicators

converting Watts to VA 2-6

D

disposing of used batteries

instructions 5-4
precautions to be observed 5-4

F

features 1-6
front panel

display See front panel,

indicators

indicators 3-10, 3-13

illustrated 1-3, 3-3

front panel display See front panel,

indicators

indicator colors 3-13

front panel indicators

meaning of colors 3-10

G

guarantee See warranties

I

indicators See front panel,

indicators

installing a UPS

checking the load 2-7
completing the

installation 2-14

connecting the communications

port 2-4

caution against using other

communications cables 2-4

illustrated 2-4

connecting the devices

turning equipment off 2-7
warning concerning laser

printers 2-7

Index 3

connecting the Phone/Fax

Surge Protector 2-5

requirements

hardware 2-2
software 2-2
tools 2-2

starting the UPS 2-7

L

LINE STATUS indicator 3-10
load

calculating total load

(VA) 2-6

overload 2-6

M

mode of operation

Automatic Shutdown

mode 3-5

Automatic Voltage Regulation

(Boost mode) 3-6
Battery Operate mode 3-5
ON mode 3-5
STANDBY mode 3-5

O

ON BATTERY indicator 3-10

Battery Operate mode 3-5
illuminated 3-5

ON mode 3-5
Operating mode

selecting 3-3

operating the UPS

BATTERY LOW/ALARM

indicator illuminated 3-5
ON BATTERY indicator

illuminated 3-5
warning on earth leakage

hazards 3-2
warning on operating while

disconnected from utility

power 3-2

overload

conditions and indicator 3-11
starting a UPS Start-On-Battery

load 3-7

overview

battery maintenance 5-1
installation 2-1
operating the UPS 3-1
troubleshooting 6-1
UPS 1-1

P

PBX

connecting to a digital

PBX 2-5

Phone/Fax Surge Protector

connecting 2-5
features 1-7, 3-14

plug

always using three prong

grounded plug 2-7

precaution against use of

adapters 2-7

power cord

cords shipped with the

UPS 2-10

requirement for additional

cord 2-11, 2-13
shipped with the UPS 2-2
solution for additional

cord 2-11, 2-13

powering down the UPS 3-4
problems See troubleshooting

R

rear panels

features 1-4, 3-12
illustrated 1-4, 3-12

reference material

Compaq Power Manager Pro

UPS software installation

instructions 2-2

4 Compaq Pro UPS 500 Operation and Reference Guide

Compaq Power Products

Software Reference
Guide 2-2

Compaq Pro UPS 500

Operation and Reference

Guide 2-2
repairing the UPS 6-4
RJ11 Phone/Fax Surge

Protector See Phone/Fax Surge
Protector

S

self-test

audio alarm 3-8
BATTERY LOW/ALARM

indicator 3-8

initiating 3-8
use of battery backup 3-8

software

configuration 4-3
functions explained 4-2
overview 4-1
using the UPS communication

port 2-4
STANDBY mode 3-5

power supplied when utility

power returns 3-7
Start-On-Battery 3-6

starting 3-7

storage See care and storage of

batteries

surge protectors, external

precaution against use 2-7

Surge-Protected receptacles

features 2-9
illustrated 2-9
plugging in equipment 2-9

T

TEST/ALARM RESET button

initiating a self-test 3-8

troubleshooting

after start 6-3
during start 6-2

turning OFF the UPS 3-4

U

UPS

turning OFF 3-4

UPS kit contents

hardware 2-2
reference material 2-2
software 2-2

UPS/computer interface cable

connecting from the UPS to the

host computer 2-4

V

VA rating

UPS and devices 2-6

W

warranties

$25,000 Computer Load

Protection Guarantee 1-8
applicability 1-8
limited warranty 1-8
pre-failure battery 1-8, 5-3
two-year limited 1-8

when to replace battery 5-3
Error! Cannot open file referenced

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