Compaq Prosignia 340 User Manual

b

Maintenance & Service Guide

Prosignia Desktop 340 Series Computer

Document Part Number: 320695-001

December 2002

This document provides the reader with basic information for maintaining
the computer. It contains detailed instructions for the removal and
replacement of all components, spare part numbers for all replacement
parts, information on clearing and setting passwords, and instructions for
resetting CMOS.

© 2002 Compaq Information Technologies, L.P.
Compaq, the Compaq logo, and Prosignia are trademarks of Compaq Information T ech nologies Group, L.P. in the

U.S. and other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other

countries.
Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective companies.
Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained herein

or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
The information in this document is provided “as is” without warranty of any kind, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without
notice. The warranties for Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Compaq
Computer Corporation.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

Å

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

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equipment or loss of information.

Maintenance & Service Guide
Prosignia 340 Desktop Series Computer
Third Edition (December 2002)

Document Part Number: 320695-001

Contents

1 Product Description

1.1 System Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Computer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2.1 Front Panel Controls and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2.2 Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.3 Serial Number Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

2Spare Parts

2.1 System Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.3 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.4 Standard and Optional Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.5 Miscellaneous Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.6 Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.7 Monitors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

3 Removal and Replacement Preliminaries and Routine Care

3.1 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.1.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.1.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.1.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.1.4 Grounding Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.1.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.2 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.2.1 3.2.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.2.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.2.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.2.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.2.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3.1 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3.2 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.3 Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.4 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.5 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.6 Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

4 Removal and Replacement Procedures

4.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Contents iii

4.2 Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.4.1 CD (Optical) Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.4.2 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

4.4.3 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

4.5 Video Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

4.6 Network Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

4.7 Fax/Modem Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

4.8 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

4.9 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

4.10Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

4.11Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

4.12On-Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

4.13System Board Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

4.14System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

4.151/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

5 System Board Jumpers and Switches

Contents

5.1 System Board Jumpers and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Clearing and Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Resetting CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Index

Contents iv

Product Description

This chapter describes the model offerings and features of the Compaq Prosignia 340 Series
Computer.

1

Compaq Prosignia Desktop 340 Series Computer 1–1

Product Description

1.1 System Design

This section presents a functional descriptions of the key components of the Compaq Prosignia
340 Series Computer. All replaceable components are identified in Chapter 2, and removal and
replacement instructions are presented in Chapters 3 and 4.

1.2 Computer Features

The Compaq Prosignia 340 Series Computer ships with a mous e and keyboard. A Compaq color
monitor or other compatible monitor, which is also required to operate the computer, does not
ship with the computer.

1.2.1 Front Panel Controls and LEDs

1 Diskette Drive

2 Activity Light - illuminates when the diskette drive is reading or writing

3 Eject Button

4 * CD Drive

5 * CD Drive Activity Light - illuminates when the CD drive is reading

6 * Manual Eject Hole - for ejecting a CD disk when the eject button fails

7 * Load/Eject Button

8 Hard Drive Activity Light - illuminates when the hard drive is reading or

writing

9 Power on Light

: Power on Button

*CD-ROM models only

1–2 Compaq Prosignia Desktop 340 Series Computer

1.2.2 Rear Panel Connectors

Product Description

1 Mouse

2 Keyboard

3 USB Ports

4 Serial Port

5 Parallel Port

5 2nd Serial Port

7 Audio Out

8 Game Port

9 Audio In

- Microphone

; Video

< AC Power

= Voltage Select Switch

> AGP Card Slot

? PCI Card Slot

@ PCI Card Slot

A PCl/ISA Combination Slot

Compaq Prosignia Desktop 340 Series Computer 1–3

Product Description

1.3 Serial Number Location

The serial number is located at the rear of the computer, below the power supply.

1–4 Compaq Prosignia Desktop 340 Series Computer

Spare Parts

This chapter provides an illustrated parts breakdown and a listing of spare parts.

2

Compaq Prosignia Desktop 340 Series Computer 2–1

Spare Parts

2.1 System Unit

2–2 Compaq Prosignia Desktop 340 Series Computer

Spare Parts

System Unit

Item Description Spare Part

1 Front Bezel with bezel blank and power button 149804-001

2 Hood sssembly 149800-001

3 Chassis not spared

4 System rear I/O panel 149805-001

5 Power supply 136337-001

Compaq Prosignia Desktop 340 Series Computer 2–3

Spare Parts

2.2 Mass Storage Devices

2–4 Compaq Prosignia Desktop 340 Series Computer

Mass Storage Devices

Spare Parts

Item

1 Diskette drive 136338-001

Hard drive, 5400 RPM

2 4.3 GB 161431-001

* 8.4 GB 168027-001

* 13 GB, with mounting screws 161432-001

* 17 GB, with mounting screws 168591-001

Optical drives

3 8/4/32C CD-RW drive 294401-001

* 40X CD-ROM drive 400807-001

* 10X DVD drive with mounting screws 386128-001

* 10/40X DVD drive 161430-001

Other drives

* Zip 100 drive 386561-001

* Zip 250 drive 125776-001

*Not shown

Description

Spare Part

Compaq Prosignia Desktop 340 Series Computer 2–5

Spare Parts

2.3 Cables

2–6 Compaq Prosignia Desktop 340 Series Computer

Spare Parts

Cables

Item Description Spare Part

1 Power switch with cable and LEDs 136340-001

* Power cord, U.S. 142766 -001

Miscellaneous cable kit, includes 146019-001

2 Hard drive cable, 10.5” (108950-007)

* Diskette drive cable , 15.5”, (105875-001) (N/A this product)

* Dual LED/Power cable (387662-001) (N/A this product)

* Dual device hard drive cable (1308950-005) (N/A this product)

Miscellaneous cable kit, includes 298856-001

3 Optical drive cable, 14” (242947-001)

Diskette drive cable

4 Diskette drive cable 161735-001

Miscellaneous cable kit, includes 177707-001

* Audio cable, 21”, (288489-002)

* IDE cable, 12.5” (179048-001) (N/A this product)

* NIC wake up cable (179056-001) (N/A this product)

*Not shown

Compaq Prosignia Desktop 340 Series Computer 2–7

Spare Parts

2.4 Standard and Optional Boards

2–8 Compaq Prosignia Desktop 340 Series Computer

Spare Parts

Standard and Optional Boards

Item Description Spare Part

1 System board 187672-001

Intel processor with heatsink and heatsink retaining clip

2 466 MHz Celeron 174742-001

533 MHz Celeron 176220-001

550 MHz Pentium III 176221-001

600 MHz Pentium III 176222-001

Memory module

3 32 MB 166890-001

* 64 MB 179190-001

* 128 MB 166966-001

Modems

4 56K, V.90 International PCI modem 166358-002

* 56K PCI controllerless modem 167491-001

* 56K PCI controllerless modem 146803-001

Network Interface Cards

* PCI 10/100 Base-T NIC with remote wakeup 179167-001

* Intel Pro 10/100 NIC 116188-001

* Compaq 10/100 NIC 177454-001

* 11 MB/sec PCI wireless LAN 167132-001

*Not shown

Compaq Prosignia Desktop 340 Series Computer 2–9