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MAINTENANCE & SERVICE GUIDE

PROSIGNIA NOTEBOOK 170

INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION

TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Welcome to the Maintenance & Service Guide (MSG) for

the

Compaq Prosignia 170 Series Computer.

This is an online guide designed to serve the needs of those whose job it is to repair

Compaq products.

Please first read the Legal Notice which contains copyright and trademark

information.

Then read the How to Use this Guide section, which shows symbol conventions,

technician notes, and the serial number location for the unit.

Click here for information on the computer's Battery pack and other Power Management

information.

This MSG will be periodically maintained and updated as needed.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For content comments or questions, contact the Editor.

MAINTENANCE & SERVICE GUIDE

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Legal Notice

The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL

ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

Compaq, Prosignia Series Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Windows 98 is a trademark of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure

agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Maintenance and Service Guide--Compaq Prosignia Notebook 170 Third Edition (May 2000)

Compaq Computer Corporation

MAINTENANCE & SERVICE GUIDE

PROSIGNIA NOTEBOOK 170

INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION

TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

How to use this Guide

Preface

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Series Portable Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide:

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in

bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.

IMPORTANT:

Text set off in this manner presents clarifying information or specific instructions.

NOTE:

Text set off in this manner presents commentary, sidelights, or interesting points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting

and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty

Serial Number

When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial number is located on the bottom of the computer.

Locating Additional Information

The following documentation is available to support this product:

Compaq Prosignia Series Portable Computer documentation set●

Introducing Windows 98 Guide● Introducing Windows 2000 Professional Guide●

Service Training Guides● Compaq Service Advisories and Bulletins●

Compaq QuickFind● Compaq Service Quick Reference Guide●

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PROSIGNIA NOTEBOOK 170

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Product Description

Index Page

>Models >Features & Controls >Front Bezel Buttons:

Pointing Stick Model >Front Bezel Buttons:

TouchPad Model >Front Bezel Lights >Left Side

Components >Right side

Components >Bottom of Unit >Rear Connectors >Power Management

Compaq Prosignia Notebook 170

MAINTENANCE & SERVICE GUIDE

PROSIGNIA NOTEBOOK 170

INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION

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Troubleshooting

Index Page

Follow these basic steps when beginning the troubleshooting process:

Complete the Preliminary steps.1. Run the Power-On Self-Test (POST).2. Run Computer Setup.3.

If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the Troubleshooting without Diagnostics section.

Follow these guidelines when troubleshooting:

Complete the recommended actions in the order in which they are given.

●

Repeat POST after each recommended action until the problem is resolved and the error message does not return.

●

When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions.

●

Refer to Chapter 5 for recommended removal and replacement procedures.●

NOTE:

If the problem is intermittent, check the computer several times to verify that the problem has been solved.

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Removal & Replacement

Index Page

Removal & Replacement Preliminaries

Removal & Replacement Procedures

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Illustrated Parts Catalog

Index Page

This section helps identify the number associated with each item(s) for the Compaq Prosignia

Series Portable Computers. These Numbers are used to order replacement parts.

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

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Specifications

Index Page

This chapter covers the following specifications of Compaq Prosignia Series Portable

Computers. Click on a link to go to a particular specification:

Physical &

Environmental

Display

Hard Drives

CD/DVD Drives

Diskette Drive

Battery Pack

Modem

System Memory

System Interrupts

System DMA

System I/O

Pin Assignments

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Specifications

Physical & Environmental

Display Hard Drives CD/DVD

Drives Diskette Drive Battery Pack Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

U.S. Metric

Dimensions

Height Depth Width

12.4 in.

1.1 in.

9.8 in.

31.4 cm

2.8 cm

24.9 cm

Weight

(minimum weight, actual weight varies with configuration)

5.3 lbs. 2.09 kg

Battery

Nominal operating voltage Average operating power Peak operating power

14.4V (8-cell), 10.8V (6-cell) 15 W 30 W

Temperature

Operating Nonoperating

50 to 104°F

-4 to 140°F

10 to 40°C

-20 to 60°C

Relative Humidity

(noncondensing) Operating Nonoperating

10 to 90% 5 to 95%

Altitude

(nonpressurized environment) Operating Nonoperating

0 to 10,000 ft 0 to 30,000 ft

0 to 3048 m 0 to 9144 m

Shock

Operating Nonoperating

10 G, 11 ms, half sine 240 G, 2 ms, half sine

Vibration

Operating Nonoperating

0.25 G, 50-500 Hz sine, 1/2 octave/minute sweep

1.00 G, 50-500 Hz sine, 1/2 octave/minute sweep

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Specifications

Display

Physical & Environmental

Display

Hard Drives CD/DVD

Drives Diskette Drive Battery Pack Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

14.1-inch XGA, CTFT Display U.S. Metric

Dimensions

Height Width Diagonal

11.22 in.

8.46 in.

14.1 in.

28.5 cm

21.5 cm

35.81 cm

Number of Colors

up to 16.8 million

Contrast Ratio

150:1

Brightness

120 nits 125 CD/M2

Pixel Resolution

Pitch Format Configuration

1024 × 768 RGB Stripe

0.264 × 0.264 mm

Backlight

Edge-Lit, bottom

Character Display

80 × 25

Total Power Consumption

4.2 W / Inverter (max)

13.3-inch XGA, CTFT Display U.S. Metric

Dimensions

Height Width Diagonal

10.6 in. 8 in.

13.3 in.

26.9 cm

20.3 cm

33.8 cm

Number of Colors

up to 16.8 million

Contrast Ratio

150:1

Brightness

120 nits 125 CD/M2

Pixel Resolution

Pitch Format Configuration

1024 × 768 RGB Stripe

0.264 × 0.264 mm

Backlight

Edge-Lit, bottom

Character Display

80 × 25

Total Power Consumption

4.2 W / Inverter (max)

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Specifications

Hard Drives

Physical & Environmental

Display

Hard Drives

CD/DVD Drives

Diskette Drive Battery Pack Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

6 GB 12 GB 18 GB

User capacity per drive

6.4 GB 12 GB 12 GB

Drive height Drive width

0.5 in/12.5 mm

2.75 in/7 mm

0.5 in/12.5 mm

2.75 in/77 mm

.5 in./12.5 mm

2.75 in./70 mm

Interface type

ATA-4 ATA-4 ATA-4

Seek times

(typical, including settling) Single track Average Full stroke

3 ms 13 ms 25 ms

2.5 ms 12 ms 23 ms

2 ms 12 ms 23 ms

Physical configuration

Cylinders Heads Sectors per track Bytes per sector

9279 6 63 512

23,392 16 63 512

35,152 16 63 512

Logical configuration

Cylinders Heads Sectors per track

12,416 15 63

13424 16 63

16383 16 63

Transfer rate

Media Interface

86.4 to 153.3 MB/s UDMA 33.3 MB/s

85.5 to

161.6 MB/s UDMA 33.3 MB/s

85.5 to 161.1 MB/s UDMA 33.3 MB/s

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Specifications

CD & DVD Drives

Physical & Environmental

Display Hard Drives

CD/DVD Drives

Diskette Drive Battery Pack Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

24X CD-ROM Drive

Applicable Disc CD-ROM

Applicable Disc CD-ROM (Mode 1, 2 and 3), CD-XA ready (Mode 2, Form 1 and

2), CD-I ready (Mode 2, Form 1 and 2), CD-R (read only), CD Plus, Photo CD (Single and Multi-session), CD-Extra, Video CD, CD-WO (fixed packets only), CD-Bridge

Center Hole Diameter

.59 in./15 mm

Disc Diameter

12 cm, 8 cm

Disc Thickness

1.2 mm

Track Pitch

1.6 µm

Access Time

Random Full Stroke

< 150 ms < 300 ms

Audio Output Level

Line Out

0.7 V rms

Cache Buffer

128 KB

Data Transfer Rate

Sustained, 16X Variable Normal PIO Mode 4 (single burst) Startup time Stop time

2400 KB/s (150 KB/s at 1X) 1500 to 3600 KB/sec

16.6 MB/sec < 8.0 seconds < 4.0 seconds

8X DVD-ROM Drive

Applicable Disc

DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode (Form 1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession)

Center Hole Diameter

.59 in./15 mm

Disc Diameter

12 cm, 8 cm

Disc Thickness

1.2 mm

Track Pitch

.74 m

Access Time

Random Full Stroke

< 150 ms < 225 ms

Audio Output Level

Line Out Headphone

0.7 V rms none

Cache Buffer

128 KB

Data Transfer Rate

Sustained, 1x CD rate Sustained, 16x CD rate Sustained, 1x DVD rate Sustained, 4x DVD rate Normal IO Mode 4 (single burst)

150 KB/sec 2400 KB/sec 1380 KB/sec 5520 KB/sec

16.6 MB/sec

Startup Time

< 15 seconds

Stop time

< 6 seconds

4X DVD-ROM Drive

Applicable Disc

DVD-ROM, CD-ROM, CD-XA, CD-I, Photo CD, Multi-session, Audio, CD-R, CD-RW

Center Hole Diameter

.59 in./39 cm

Disc Diameter

12 cm/ 8 cm

Disc Thickness

1.2 mm

Track Pitch

.74 µm

Access Time

Random Full Stroke

< 150 ms < 225 ms

Audio Output Level

Line Out

0.7 V rms

Cache Buffer

128 KB

Data Transfer Rate

Sustained, 16x CD rate Sustained, 4x DVD Normal PIO Mode 4 (single burst)

2400 KB/s (150 KB/sec at 1X) 5520 KB/sec

16.6 MB/sec

Startup Time Stop time

< 15 seconds < 6 seconds

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Specifications

Diskette Drive

Physical & Environmental

Display Hard Drives CD/DVD

Drives

Diskette Drive

Battery Pack Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

Diskette Size 3.5"

Light

Height

none .5" / 1.27 cm

Bytes per Sector 512

Sectors per Track

High density 18 (1.44 MB)

15 (1.2 MB)

Low density 9

Tracks per side

High Density 80 (1.44 MB)

80 (1.2 MB)

Low Density 80

Access Times

Track-to-Track

(high/low)

Average (ms)

Settling Time (ms)

Latency Average

3 ms/6 ms 94 ms/174ms 15 ms 100

Number of

Read/Write Heads

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Specifications

Li Ion Battery Pack

Physical & Environmental

Display Hard Drives CD/DVD

Drives Diskette Drive

Battery Pack

Modem System

Memory System

Interrupts System DMA System I/O Pin

Assignments

U.S. Metric

Dimensions

Height Length Width

0.57 in.

4.55 in.

3.93 in.

1.44 cm

11.50 cm

9.90 cm

Weight

0.85 lb 0.39 kg

Energy

Voltage Amp-hour capacity Watt-hour capacity

14.4 V

2.8 Ah

40.0 Wh

Environmental Requirements

Operating Temperatures Charging Temperatures

50°F to 104°F 50°F to 104°F

10°C to 40°C

10°C to 40°C Recommended Storage Temperatures No longer than 1 month

No longer than 3 months No longer than 1 year

32°F to 140°F 32°F to 113°F 32°F to 68°F

0°C to 60°C

0°C to 45°C

0°C to 20°C

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Specifications

Modem

Physical & Environmental

Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack

Modem

System Memory System Interrupts System DMA System I/O Pin Assignments

Compliance

ITU v.90~6 standard

Full ITU-T V.34 compliance

Full compliance with: V.21, V.22,

V.22bis, V.23, V.32, V.32bis, Bell 103,

Bell 212A

Data

Compression

V.42bis/MNP 5

Fax

Modulation

V. 17

V. 21 (Group III Compatible)

V.29

V.27Ter

Command

Set

Hayes AT Class 1 Fax

Cable

6 Ft. RJ-11 telephone cable

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Specifications

System Memory Map

Physical & Environmental

Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem

System Memory

System Interrupts System DMA System I/O Pin Assignments

Size Memory Address System Function

640 K

00000000 -

0009FFFF

Base Memory

128 K

000A0000 -

000BFFFF

Video Memory

48 K 000C0000 -

000CBFFF

Video BIOS

160 K

000C8000 -

000E7FFF

Unused

64 K

000E8000 -

000FFFFF

System BIOS

15 M 00100000 -

00FFFFFF

Extended Memory

58 M

01000000 -

047FFFFF

Super Extended Memory

58 M

04800000 -

07FFFFFF

Unused

2 M

08000000 -

080FFFFF

Video Memory (Direct

Access)

4 G

08200000 -

FFFEFFFF

Unused

64 K

FFFF0000 -

FFFFFFFF

System BIOS

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Specifications

System Interrupts

Physical & Environmental

Display Hard Drives CD/DVD

Drives Diskette Drive Battery Pack Modem System

Memory

System Interrupts

System DMA System I/O Pin

Assignments

Hardware IRQ System Function

IRQ 0 System timer

IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel Printer Port (LPT1) IRQ8 Real Time Clock (RTC)

IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal Point Stick or External Mouse IRQ13 Coprocessor (Not available to any peripheral) IRQ14 IDE Interface (Hard Disk and CD-ROM Drive) IRQ15 Fixed Disk Drives on the Expansion Base or Convenience

Base

Notes:

PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.

*Default configuration; audio possible configurations are: IRQ5, IRQ7, IRQ9, IRQ10 or none.

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Specifications

System DMA

Physical & Environmental

Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts

System DMA

System I/O Pin Assignments

Hardware DMA System Function

0 Available for audio 1 Entertainment Audio (Default;

Alternate = DMA0, DMA3, None) 2 Diskette Drive 3 ECP Parallel Port LPT1 (Default;

Alternate = DMA 0, none)

4 DMA Controller Cascading (Not

available) 5 Available for PC Card 6

Not Assigned

Note:

PC Card controller can use DMA 1, 2, or 5.

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Specifications

System I/O Address

Physical & Environmental

Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA

System I/O

Pin Assignments

I/O Address

(Hex)

System Function (Shipping Configuration)

000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 043 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 201 202 - 21F 220 - 22F 230 - 26D 26E - 26

DMA Controller no. 1 Unused Interrupt Controller no. 1 Chipset Configuration registers Unused 87334 "Super IO" configuration for CPU Counter/Timer Registers Unused Keyboard Controller Port B Unused Keyboard Controller Unused NMI Enable/Real Time Clock Unused DMA Page Registers Unused Port A Unused Interrupt Controller no. 2 Unused DMA Controller no. 2 Unused Coprocessor Busy Clear/Reset Unused Unused Secondary Fixed Disk Controller Unused Primary Fixed Disk Controller Unused Joystick (Decoded in ESS1688) Unused Entertainment Audio Unused National 87334 "Super IO" Controller in ArmadaStation/Armada MiniStation

278 - 27F 280 - 2AB 2A0 - 2A7

Unused Unused ArmadaStation/Armada MiniStation PC Card DMA Selection, Hard Drive Reset, IDE Select, MultiBay Device Identification

2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F

Unused Reserved Serial Port Unused Infrared port Network Interface in ArmadaStation/Armada MiniStation (Default; Alternate is 320, 340, or 360h)

320 - 36F 370 - 377

Unused Secondary Floppy Controller (In ArmadaStation/Armada MiniStation when a floppy is installed in the CPU)

378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3

Parallel Port (LPT1/Default) Unused FM Synthesizer - OPL3 / MIDI Unused VGA Reserved (Parallel Port/No EPP Support) VGA PC Card Controller in CPU PC Card Controller in ArmadaStation/Armada MiniStation

3E8 - 3EF 3F0 - 3F7 3F8 - 3FF CF8 - CFB CFC - CFF

Internal Modem "A" Diskette Controller Serial Port (COM1/Default) PCI Configuration Index Register (PCIDIV0-1) PCI Configuration Data Register (PCIDIV0-1)

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Specifications -Connector Pin Assignments

Physical & Environmental

Display Hard Drives CD/DVD

Drives Diskette Drive Battery Pack Modem System

Memory System

Interrupts System DMA System I/O

Pin Assignments

This appendix provides connector pin assignment tables for Compaq

Compaq Prosignia Portable Computers. For more information on

connectors, refer to the section on Rear Connectors.

Click on a link:

Parallel Connector

Serial Connector

Keyboard/Mouse

External VGA

Monitor

Universal Serial Bus

Modem

NOTE: The signals in all tables of this appendix are considered active high

unless otherwise indicated by an asterisk (*).

Parallel Connector

Pin Signal Pin Signal

1 Strobe* 10 Acknowledge* 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper Out 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed*

6 Data Bit 4 15 Error* 7 Data Bit 5 16 Initialize Printer* 8 Data Bit 6 17 Select In* 9 Data Bit 7 18-25 Signal Ground * = Active low

Return to the top.

Serial Connector

Connector Pin Signal

1 2 3 4 5 6 7 8 9

Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send Ring Indicator

Return to the top.

Keyboard/Mouse

Connector Pin Signal

1 2 3 4 5 6

Data 1 Data 2 Ground +5 V Clock 1 Clock 2

Return to the top.

External VGA Monitor

Connector Pin Signal

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock

Return to the top.

Universal Serial Bus

Connector Pin Signal

1 2 3 4

+5V Data Data + Ground

Return to the top.

Modem

Connector Pin Signal

1 2 3 4 5 6

Unused Unused Tip Ring Unused Unused

Return to the top.

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Product Description

Rear Connectors

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. Infrared port

2. Serial connector

3. External monitor connector

4. Docking connector

5. Parallel connector

6. Power connector

7. USB port

8. Keyboard/mouse connector

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Product Description

Models & Features

>Models

>Features & Controls

>Front Bezel Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

Display

13.3 or 14.1 inch XGA CTFT color display true color (24-bit) support

Processors

Intel Pentium III processors:

450 MHz/64MB● 500 MHz/64MB● 600 MHz/64MB with SpeedStep● 650 MHz/64MB with SpeedStep● 700 MHz/64MB with SpeedStep●

Hard Drives

(removable)

6 GB● 12 GB● 18 GB●

Cache

256KB On-Die

Additional

Storage Devices

24X CD-ROM drive● 8X DVD-ROM drive● 4X DVD-ROM Drive● 120 MB SuperDisk LS-120

drive

●

Memory

32 MB● 64 MB● 128 MB● 256 MB●

Audio

Compaq Premier•Sound● 16-bit blaster Pro-compatible

stereo audio

●

Integrated stereo speakers and microphone

●

Ported Speaker enclosures●

Graphics

Software MPEG1 support● DVD movie playback software

(optional)

●

Internal 4X DVD-ROM drive, 8X DVD-ROM drive, or 24X Max2 CD-ROM Drive

●

RCA TV-out port (NSTC/PAL) 2X AGP graphics with 8 MB SDRAM

●

ATI Mobility P graphics controller with 8MB SDRAM

●

AGP 2X graphics with 66MHz graphics bus

●

1024 x 768 res. with up to 16 M color

●

Communications

Integrated Mini-PCI 56K V.901 modem or Mini PCI 56K V.901 modem and Ethernet NIC combination

Additional

Available

Features

Port Replicator● Convenience Base with

Networking

●

6 or 8 cell Lithium ion battery pack

●

or a MultiBay battery pack●

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Product Description

Features & Controls

>Models

>Features & Controls

>Front Bezel Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. Hard Drive

2. Stereo speaker/headphone jack

3. Microphone jack

4. System-on light

Battery charge light

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Product Description

Front Bezel Buttons: Pointing Stick Model

>Models >Features &

Controls

>Front Bezel Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

Display switch

Suspend button

3. Power switch

4. Keyboard

5. Speakers

Pointing Stick

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Product Description

Front Bezel Buttons: TouchPad Model

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. Display switch

2. Suspend button

3. Power switch

4. Keyboard

5. Speakers

6. TouchPad Buttons

7. TouchPad

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Product Description

Front Bezel Lights

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. Hard drive light

2. MultiBay drive light

3. Num Lock Light

4. Cap Lock Light

5. Scroll Lock Light

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Product Description

Left Side Components

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

Composite TV connector

Cable lock connector

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Product Description

Right Side Components

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. PC Card slot

2. Audio bass port

3. MultiBay

4. RJ-11 jack (phone line connector)

5. RJ-45 jack (NIC connector)

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Product Description

Bottom of Unit

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

1. Battery bay

2. Hard drive screw

3. Modem slot cover

4. MultiBay notch

5. MultiBay release latch

6. Fan

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Product Description

Power Management

>Models >Features &

Controls >Front Bezel

Buttons: Pointing Stick Model

>Front Bezel Buttons: TouchPad Model

>Front Bezel Lights

>Left Side Components

>Right side Components

>Bottom of Unit

>Rear Connectors

>Power Management

When an electrical outlet is not available or is not convenient, the power management of your battery plays a crucial role in the use of your personal computer. This section explains how to care for your battery to maximize its life and effectiveness.

Battery Packs

Your computer accommodates up to two rechargeable battery packs at one time. Battery packs are supported in the following areas of your computer:

Primary Battery Bay (Primary Battery Location)

●

MultiBay (Third Battery Location)●

With the computer turned off, each battery pack will recharge in less than three hours. With the computer turned on, each battery pack will recharge in less than five hours.

If two fully charged battery packs are installed, one can be removed while the computer is on without affecting system operation.

CAUTION: Before removing a battery pack, ensure that the computer is connected to a fully charged battery pack or AC power source.

WARNING: Your computer contains a lithium-ion battery pack. There is a risk of fire and burns if the battery pack is not handled properly. Do not disassemble, crush, puncture the short external contacts, or dispose of in fire or water. Do not expose to temperatures higher than 60°C. Replace only with the Compaq spare designated for this product.

Also, Batteries/battery packs and accumulators should not be disposed of with general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or other agents.

Using a New Battery Pack

Charge the battery pack in the computer's primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base.

NOTE:

A new battery pack should be fully charged before it is used for the first time. The battery pack will work without being fully charged, but the battery gauge will not show an accurate charge until the battery pack receives its first full charge.

Charging Battery Packs

Battery packs charge in the following sequence:

The primary battery (in the primary battery bay)● A second (optional) battery in the MultiBay●

Battery packs are discharged in the reverse order, with the battery pack in the MultiBay depleted first.

To charge battery packs, follow these steps:

With battery packs in the Primary Battery Bay, or MultiBay, connect the power cord to the computer and plug it into an electrical outlet.

Turn on the computer if you want to use it while the battery packs are charging.

NOTE:

The battery charge light is the right light on the front edge of the computer. It turns on (solid) when a battery pack is charging. It turns off when fully charged. It blinks in a low-battery condition.

When the battery charge light turns off, the battery packs are fully charged.

Power Management continued.

-or-

Return to Removal & Replacement.

Return to the Index page.

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Power Management Continued

Storing a Battery Pack

CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods

of time.

If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery packs.

Maximizing Battery Pack Life

Battery pack operating time varies depending on the system components, options, and applications used. Battery operating time can increase by as much as 50% by controlling the energy used by the computer and the energy stored in the battery pack.

To maximize battery pack life, use the following guidelines:

Initiate Suspend or Hibernation or turn the computer off when you are not using it.

●

Reduce the display brightness and select a shorter screen save timeout.● Keep a battery pack in the computer when you are using the computer with external power.● Disconnect external equipment that does not have its own power source (external equipment connected to the

computer drains the battery pack).

●

Exit modem programs when you are not using them.● Remove a PC Card when you are not using it.● When storing the computer for more than two weeks, remove battery packs and store them separately to reduce the

discharge rate and increase battery life.

●

Store the battery pack in a cool, dry place when it is not in use. High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life.

●

Format diskettes while using external power when possible (formatting diskettes increases the drain on a battery pack).

●

System Beeps

Beeps with a Blinking Battery Charge Light

When the computer beeps while the battery charge light is blinking, the computer has entered a low battery condition.

CAUTION: When you are alerted of a low battery condition, very little battery charge remains. Save your information and take immediate action to resolve the low battery condition.

Selecting a Power Source

NOTE:

If your external monitor is not Energy Star

L compliant, enabling monitor energy-saving features may cause

video distortion when the screen save timeout occurs.

Resolving Low-Battery Conditions

If external power is available, do one of the following:

Connect the computer to an electrical outlet with the AC adapter.

●

Dock the computer in a docking base that is connected to external power.● Plug an optional automobile power adapter/charger into the power connector on the computer and into a vehicle●

cigarette lighter receptacle.

Plug an optional aircraft power adapter into the power connector on the computer and into the in-seat power supply available on some commercial aircraft.

An optional aircraft power adapter can be used to run the computer, but cannot be used to charge a battery pack. If a charged battery pack is available, press the suspend button to initiate Suspend (standby), then remove the discharged

battery pack and insert a charged battery pack. If neither external power nor a charged battery pack is available, press Fn + the suspend button to initiate Hibernation. or Save your work, then shut down the computer.

Restoring from Hibernation after Resolving a Critical Low-Battery Condition

Slide the power switch. If the computer does not have enough power to restore your work:

Press Ctrl+Alt+Del to abort the restoration.

Insert a charged battery pack or connect the computer to external power.2. Slide the power switch.3.

Charging a Battery Pack

A battery pack can be recharged wherever external power is available.

NOTE:

Charging may be delayed if a battery pack is new, has not been used for 2 weeks or more, or is much warmer or cooler than a comfortable room temperature.

To increase the accuracy of all battery charge displays:

Allow a battery pack to discharge to the low-battery level through normal use before charging it.

●

When you charge a battery pack, charge it fully.● Before charging a new battery pack or a battery pack that has not been used for two weeks or more, calibrate the

new battery pack or check the calibration on the unused battery pack.

●

Monitoring the Charge in a Battery Pack

Using the Battery Status Tab

To access the Battery Status tab, press the Fn+F8 hotkeys or select Start-> Setting -> Control Panel power icon (named Power, Power Management, or Compaq Power, depending on your operating system), then select the Battery Status tab.

To display the location of a listed battery, select the corresponding battery icon. A lightening bolt icon beside a battery icon indicates that the battery pack in that location is charging.

Using the Battery Meter or Power Meter Icon

The battery meter icon, called the power meter icon in Windows 98, changes shape to indicate whether the computer is running on external power or on a full, half-full, or nearly discharged battery pack.

To display the battery meter icon in the taskbar, select Start-> Settings-> Control Panel-> Power Management->

Power Meter tab, then select the Show Power Meter on the Taskbar check box.

Using the Power or Power Meter Tab

To access the tab select Start-> Settings -> Control Panel-> Power Management-> Power Meter tab.

To view the combined percent of total power remaining in all battery packs in the system, clear the Show the Status of All Batteries check box.

●

To view the percent of total power remaining in each battery pack in the system, select the Show the Status of All Batteries check box.

●

Calibrating a Battery Pack

Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. A battery pack cannot be calibrated unless the utility reports that it needs calibration.

The following is a list of important information concerning the calibration of a battery pack:

A new battery pack can be charged, then used to run the computer before the battery pack is calibrated. However, the amount of charge in the new battery pack cannot be reported accurately until the new battery pack has been calibrated.

●

Check the calibration of a used battery pack periodically and whenever battery charge displays seem inaccurate.● While a battery pack is being calibrated, it is fully charged, then fully discharged.● A battery calibration icon in the taskbar displays an Up arrow during the charge phase and a Down arrow during the

discharge phase.

●

A calibration cannot resume if the calibration is stopped or if the computer is shut down during a calibration. An interrupted calibration must be restarted.

●

After calibration, a battery pack must be charged before it can be used to run the computer.● The calibration utility calibrates one battery pack at a time and can run in the background as you use the computer or

overnight.

●

Running a Calibration

CAUTION: To prevent loss of work, ensure that the computer remains connected to AC power throughout a

calibration.

To run a calibration of your battery pack, complete the following steps:

If you are checking the calibration of a battery pack, insert the correct battery pack into the Primary Battery Bay or MultiBay.

●

Then connect the computer to external power with the AC adapter or dock the computer in a docking base that is connected to external power.

●

Access the Battery Calibration tab by selecting Start-> Settings-> Control Panel-> Power Management-> Battery Calibration tab.

●

View the calibration reports in the Status column. The battery numbers in the Battery column correspond to the following locations:

●

Battery Number Battery Pack Location

Primary Bay

MultiBay

In the Status column, select any location number with the “Needs calibration” indication beside it.● Select the "Start Calibration" button.●

Stopping a Calibration

Select the Stop Calibration button on the Battery Calibration tab. The Stop Calibration button is visible only during a calibration.

Go to the top.

Return to Product Description.

Return to Removal & Replacement.

Return to the Index page.

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Removal & Replacement

Serial Number Location

This section explains the removal and replacement procedures for the computer.

>Preliminaries

>Serial Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

Report the computer serial number

to Compaq when requesting information or ordering spare parts.

Click here for information on the computer's

Battery pack and other Power Management information.

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Removal & Replacement

Preliminaries

The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide. Please read the following pages before servicing your computer:

Electrostatic Discharge Service Considerations

Cables & Connectors

Preparing Computer for Disassembly

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Electrostatic Discharge

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly throughout a normal cycle. Although, it may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table shows how different activities generate static electricity and at different electrostatic voltage levels.

Typical Electrostatic Voltages

Event Relative Humidity

10% 40% 55%

Walking across carpet 35,000 V 15,000

7,500 V

Walking across vinyl

floor

12,000 V 5,000 V 3,000 V

Motions of bench

worker

6,000 V 800 V 400 V

Removing DIPS from

plastic tubes

2,000 V 700 V 400 V

Removing DIPS from

vinyl trays

11,500 V 4,000 V 2,000 V

Removing DIPS from

Styrofoam

14,500 V 5,000 V 3,500 V

Removing bubble pack

from PCBs

26,000 V 20,000

7,000 V

Packing PCBs in

foam-lined box

21,000 V 11,000

5,000 V

NOTE: 700 volts can degrade a product.

Continue Preliminary pages:

Service Considerations

Cables & Connectors

Preparing Computer for Disassembly

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Removal & Replacement

Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer:

Tool Requirements

To service the computer, you need the following:

Magnetic

Torx T-8 screwdriver (for all screws unless otherwise specified)●

9/32-inch socket for bushing guides●

Screws

The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in these maintenance instructions.

IMPORTANT:

As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.

Continue Preliminary pages:

Cables & Connectors

Preparing Computer for Disassembly

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Removal & Replacement

Cables & Connectors

Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

Cables

Use the following precautions when handling cables to avoid damage to the cable or computer:

Always handle cables by their connectors.

●

Avoid bending, twisting, or pulling on the cables.● Apply minimum required force when seating or unseating the cables from their connectors.● Place the cables in such a manner that they cannot be caught or snagged by parts being removed or

replaced.

●

Handle flex cables with extreme care; they can tear easily.●

CAUTION: When servicing these computers, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can cause severe damage to the unit.

Cable Connector Positions

Keyboard ZIF connector

TouchPad/pointstick module connector

LED panel connector

Right Speaker cable connector

Left Speaker cable connector

Continue with last Preliminary page:

Preparing Computer for Disassembly

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Removal & Replacement

Preparing the Computer for Disassembly

Before beginning removal and replacement procedures, complete the following procedures:

Disconnect AC power and any external devices.

●

Remove the battery pack.● Remove any PC Cards.●

Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the computer or a removable drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down.

●

Before removing a diskette drive, CD-ROM drive, SuperDisk LS-120 drive, or a DVD-ROM drive, ensure that a diskette or disc is not in the drive. Ensure that the drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

●

Handle drives on surfaces that have at least one inch of shock-proof foam.● Avoid dropping drives from any height onto any surface.● Do not use excessive force when inserting a drive into a drive bay.● Avoid exposing a hard drive to products that have magnetic fields such as monitors or

speakers.

●

Avoid exposing a drive to temperature extremes or to liquids.● If a drive must be mailed, ship it in a suitable form of protective packaging. Shipping the

drive in standard packaging may not cushion it from destructive shock, vibration, temperature, or humidity. Place a mailing label with the wording "Fragile: Handle With Care" on the mailer.

●

After the hard drive has been removed from the computer, avoid turning the hard drive and tray upside down. The drive is not secured to the tray and can fall out.

●

Do not place labels on the ventilation area on the hard drive.● Heed the labels on the hard drive.●

IMPORTANT:

The battery pack should be removed before performing any internal maintenance on the computer.

WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack, as this damages the pack, makes it unusable, and exposes potentially harmful battery components. There are no field-serviceable parts located inside the battery pack.

NOTE:

The Compaq Prosignia Series Portable Computers have several screws of various sizes which are not interchangeable. Care must be taken during reassembly to ensure that the correct screws are used in their correct location. During removal please keep respective screws with their associated subassembly.

Go to Removal & Replacement Procedures.

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Removal & Replacement

Removing the Battery Pack

>Preliminaries >Serial

Number Location

>Battery Pack

>Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

There are six

steps in this

sequence.

To remove the battery pack, complete the following steps:

Prepare the

computer for disassembly.

Turn off the computer and close it.

Tilt the computer at an angle so the bottom of the computer is accessible.

Slide the battery release latch

toward the front of the computer.

Pull the battery pack out of the battery bay

END OF SEQUENCE

To replace the battery pack,

reverse the previous procedures.

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Removal & Replacement

Removing the Hard Drive

>Preliminaries >Serial

Number Location

>Battery Pack

>Hard Drive

>MultiBay Drive

>Modem, NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the hard drive, complete the following steps:

Prepare the

computer for disassembly.

Close the computer so the bottom of the computer is accessible.

Remove the screw

that secures the hard drive's latch.

Lift the hard drive's door

to create a handle.

Rotate the door down

and pull the drive out of the drive

bay

END OF SEQUENCE

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Removal & Replacement

Removing a MultiBay Drive

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive

>MultiBay Drive

>Modem, NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the CD, DVD, or diskette drive, complete the following steps:

Prepare the

computer for disassembly.

Remove the media (diskette, CD, DVD) from the drive. Be sure the drive tray is closed.

Close the computer so the bottom is accessible.

Slide the MultiBay release latch

forward.

Pull the device out of the

MultiBay

NOTE:

If you are not inserting another device into the MultiBay, insert the

MultiBay weight saver.

END OF SEQUENCE

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Modem, NIC, or Combo Card

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive

>Modem, NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

There are seven steps in this procedure.

To remove the modem, NIC, or combo card, complete the following steps:

Prepare the

computer for disassembly.

Close the computer so the bottom can be accessed and position it so the rear panel is facing forward.

Remove the two screws that secure the modem/combo card cover to the base assembly.

Swing the right side of the cover up and to the left.

Next Step

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Removal & Replacement

RTC Battery

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery

>Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the RTC battery, complete the following steps:

Prepare the computer for disassembly.

Remove the

modem or combo card.

Disconnect the RTC battery cable from the system

board

Remove the battery from the base assembly by sliding it out

of its slot and out of the computer.

END OF SEQUENCE

To replace the RTC battery, reverse the previous procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Keyboard

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery

>Keyboard

>Memory Expansion

>Switch Cover

>Display Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the keyboard, complete the following steps:

Prepare the computer for disassembly.

Open the computer.

Slide the four tabs located along the top of the keyboard toward the front of the

computer

CAUTION:

There are cables (two for pointstick models or one for TouchPad models) underneath the keyboard that connect it to the system board. If you lift it too quickly, you may damage the cables.

Swing the top of the keyboard toward the front of the computer

Disconnect the keyboard cable from the connector on the

system board

Disconnect the pointing device cable from the system board (pointstick models only).

END OF SEQUENCE

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Memory Expansion Module

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard

>Memory Expansion

>Switch Cover

>Display Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the memory module, complete the following steps:

Prepare the

computer for disassembly.

Remove the

Keyboard.

Pull away the plastic retention clips on each side of the memory expansion board

. The memory expansion board should automatically tilt upwards.

Lift the edge of the memory expansion board and slide it out of the memory expansion slot at a 45-degree

angle

Place the removed memory expansion board in an electrostatic-safe container.

END OF SEQUENCE

To replace the memory module, reverse the previous procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Switch Cover

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion

>Switch Cover

>Display Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

There are seven steps to this procedure.

To remove the Switch Cover complete the following steps:

Prepare the

computer for disassembly.

Remove the

Keyboard.

Position the computer so the rear panel faces forward.

Remove the two top

screws from the rear panel of the computer that secure the switch cover to the base assembly.

Carefully lift up the center piece

of the switch cover to help loosen it from the rear of the computer.

Next Step

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Removal & Replacement

Display Panel Assembly

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover

>Display Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

There are nine steps in this procedure.

To remove the display panel assembly, complete the following steps:

Prepare the

computer for disassembly.

Remove the

Keyboard.

Remove the

Switch Cover.

Disconnect the left Display

cable

Disconnect the Microphone

cable

Disconnect the right Display

cable

NOTE:

To prevent the computer from tipping over during removal of the display assembly, a MultiBay device can be inserted into the computer MultiBay.

Next Step

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Removal & Replacement

CPU Cover

>Preliminaries >Serial Number

Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or

Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel

Assembly

>CPU cover

>Voltage Converter Board

>System Board >RJ Jacks & Infrared

Board

There are fourteen steps in this procedure.

To remove the CPU cover complete the following steps:

Prepare the computer for disassembly.

Remove the Keyboard.

Remove the Switch Cover.

Remove the Display Panel Assembly.

Next Step

MAINTENANCE & SERVICE GUIDE

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Removal & Replacement

Voltage Converter Board

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem, NIC,

or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch Cover >Display Panel

Assembly >CPU cover

>Voltage Converter Board

>System Board

>RJ Jacks & Infrared Board

There are six steps in this procedure.

To remove the battery charger board, complete the following steps:

Prepare the computer for disassembly.

Remove the Keyboard.

Remove the Switch Cover.

Remove the Display Panel Assembly.

Remove the CPU cover.

Next Step

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Removal & Replacement

System Board

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

There are sixteen steps in this procedure.

To remove the system board, complete the following steps:

Prepare the computer for disassembly.

Remove the Hard Drive.

Remove the MultiBay Drive.

Remove the Modem/combo card.

Remove the RTC battery.

Remove the Keyboard.

Remove the Switch Cover.

Remove the Display Panel Assembly.

Remove the CPU cover.

Next Step

MAINTENANCE & SERVICE GUIDE

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

RJ Jacks & Infrared Board

>Preliminaries >Serial

Number Location

>Battery Pack >Hard Drive >MultiBay

Drive >Modem,

NIC, or Combo cards

>RTC battery >Keyboard >Memory

Expansion >Switch

Cover >Display

Panel Assembly

>CPU cover >Voltage

Converter Board

>System Board

>RJ Jacks & Infrared Board

To remove the RJ Jacks & Infrared board, complete the following steps:

Prepare the

computer for disassembly.

Remove the

System Board.

lift up on the orange fpc cable (attached with an adhesive) while lfiting the RJ Jacks & Infrared Board out of the computer's base and remove it from the computer.

END OF SEQUENCE

To replace the RJ Jacks board, reverse the previous procedures.

CAUTION:

When replacing the RJ Jacks & Infrared board, ensure that the fpc cable is firmly pressed to the computer's plastics. There is a possibility that one of the PMCIA cage screws can damage the cable.

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Removal & Replacement

System Board

Turn the computer top side up with the rear panel facing forward.

Remove the Memory Bracket connector from

the system board

Remove the screw that is underneath the Memory

Bracket

Remove four remaining screws (including two screws on the PCMCIA cage) that secure the system board to its base

NOTE:

The two screws on the PCMCIA cage are phillip's head screws

Next Step

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Removal & Replacement

System Board

Carefully lift up on the RJ Jacks/Infrared board to disconnect it from the

system board

You may have to lift up on the RJ Jacks/Infrared

board's cable

to help

disconnect it from the system board.

NOTE:

Leave the RJ Jacks & Infrared board in the computer's base until the system board is removed.

Next Step

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Removal & Replacement

System Board

Lift the system board out of the base of the computer.

END OF SEQUENCE

To replace the system board, reverse the previous procedures.

NOTE:

During the removal of the some of the system components, it is possible that the MultiBay grounding clips could come loose and fall out of their appropriate place. There are a total of two small metal clips. You might find one or both clips loose as you disassemble the computer. They must be placed in the appropriate location to ensure that the MultiBay is grounded.

Click here to see the proper location of the MultiBay grounding clips.

Or, return to Removal &

Replacement Procedures.

MAINTENANCE & SERVICE GUIDE

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Removal & Replacement

MultiBay Grounding Clips Location

During the removal of the some of the system components, it is possible that the MultiBay grounding clips could become loose and fall out of their appropriate place.

There are a total of two short metal clips (one is slightly bigger than the other). You might find one or both clips loose as you disassemble the computer.

They must be placed in the appropriate location

to ensure that the MultiBay will be grounded.

Return to Removal &

Replacement Procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Voltage Converter Board

Lift up on the front and right side of the voltage converter board to disconnect it from the system board, and remove it from the computer.

END OF SEQUENCE

To replace the Voltage converter board, reverse the previous procedures.

Return to Removal &

Replacement Procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

CPU Cover

Turn the computer bottom side up with the front of the computer facing forward.

Remove the six screws from the bottom of the computer

Next Step

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Removal & Replacement

CPU Cover

Turn the computer top side up with the front of the computer facing forward.

Remove the four screws securing the top cover to the computer base.

Next step

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Removal & Replacement

CPU Cover

Remove the one screw located in the middle back of the computer, above the rear connectors.

Next step

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Removal & Replacement

CPU Cover

Disconnect the left speaker cable

Disconnect the TouchPad or pointstick module cable

(the cable will look the

same, regardless of model)

Disconnect the right speaker cable

Disconnect the indicator light panel cable

Carefully lift the top cover and remove it from the computer's base.

END OF SEQUENCE.

To replace the CPU Cover, reverse the previous procedures.

Return to Removal &

Replacement Procedures.

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Removal & Replacement

Display Panel Assembly

Position the computer so the rear panel faces forward.

Remove the two bottom clutch screws that secure the display assembly to the base assembly.

Next Step

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Removal & Replacement

Display Panel Assembly

Lift the display assembly straight up

END OF SEQUENCE

To replace the display panel assembly, reverse the previous procedures.

Return to Removal &

Replacement Procedures.

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Removal & Replacement

Switch Cover

Position the computer so the front is facing you, and open the computer as far as it will open.

Lift the switch cover towards the front of the computer and straight up.

END OF SEQUENCE. To replace the Switch Cover,

reverse the previous procedures.

Return to Removal &

Replacement Procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Removal & Replacement

Modem, NIC, or Combo card

Lift up on the left side of the card

to remove the card's direct-connect to the system board.

Rotate the card upwards to access and remove the

cable connector

Lift the card out of the system board

END OF SEQUENCE

To replace the modem, NIC, or combo card, reverse the previous procedures.

Return to Removal &

Replacement Procedures.

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Illustrated Parts Catalog

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

Description

Spare Part

Number

1 Display Panel

Assembly

13.3" TFT 174674-001

14.1" CFT 167934-001

2 Switch

Cover

N/A

3 Pointstick

cover

167938-001

4 TouchPad

module

167942-001

5 Keyboard--USA

(see below for more countries)

With

pointstick

167968-001

Without

pointstick

167969-001

6 Pointstick

module

N/A

7 Top cover 167936-001 8 Voltage

Converter

Board

135220-001

9 RJ Jack/

Infrared

Board

135228-001

10 System Boards with

Pentium III Processors

450

MHz/64

167929-001

500

MHz/64

167930-001

600 MHz/64 MB with

SpeedStep

177907-001

650 MHz/64 MB with

SpeedStep

178236-001

700 MHz/64 MB with

SpeedStep

192998-001

Items not Pictured:

USB Board 135229-001

Top cover

with LED BD

179643-001

Memory Modules 32 MB 135242-001 64 MB 135243-001

128 MB 135244-001 256 MB 167136-001

CPU Base

enclosure

167937-001

Fan 135222-001

Type-1

v.90

Modem

121896-001

PCI Modem

v.90

Combo

card

153107-001

Keyboards Continued:

Keyboards--Pointstick

models

Int'l 167968-002

UK 167968-031

Germany 167968-041

France 167968-051

Italy 167968-061

Spain 167968-071

Denmark 167968-081

Sweden 167968-101

Switzerland 167968-111

French

Canadian

167968-121

Portugal 167968-131

Latin

America

167968-161

Belgium 167968-181

Brazil 167968-201

Japan 167968-291

Taiwan 167968-281

Korea 167968-AD1

Keyboards--TouchPad

models

Int'l 167969-002

UK 167969-031

Germany 167969-041

France 167969-051

Italy 167969-061

Spain 167969-071

Denmark 167969-081

Sweden 167969-101

Switzerland 167969-111

French

Canadian

167969-121

Portugal 167969-131

Latin

America

167969-161

Belgium 167969-181

Brazil 167969-201 Japan 167969-291

Taiwan 167969-281

Korea 167969-AD1

MAINTENANCE & SERVICE GUIDE

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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Illustrated Parts Catalog

Mass Storage Devices

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

Description

Spare Part

1 Hard Drives

6 GB 167932-001 12 GB 167933-001 18 GB 174872-001

2 24X

CD-ROM

Drive

169007-001

3 8X

DVD-ROM

Drive

187445-001

4 4X

DVD-ROM

Drive

169006-001

5 LS120

Drive

169008-001

1.44 MB

Diskette

Drive

167941-001

Not pictured:

Hard drive

adapter

167943-001

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Illustrated Parts Catalog

Miscellaneous Parts

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

NOTE:

In the above illustration, The RTC battery's size is not in scale with the rest of the items. It was made larger to enhance its visibility.

Description

Spare Part

1 (Primary

battery)

Li Ion

Battery

167935-001

2 RTC

Battery

included in

cable kit

(see below)

3 Li Ion

Battery

Charger

N/A

4 AC-DC

external

adapter

163444-001

5 AC (3 W) power cord

US 246959-001

UK 246959-031

Australia 246959-011

Italy 246959-061

Denmark 246959-081

Sweden 246959-AG1 Europe,

Mideast,

Africa

246959-021

Japan 246959-191 Korea 246959-AD1

Items not pictured:

Adapter 50W slim ext.

163444-001

Miscellaneous Hardware Kit

135231-001

Cable Kit 152605-001 RTC

battery

1 each

MIC cable 1 each MIC cable

extension

1 each

MIC rubber fitting

1 each

MIC cloth 1 each Speaker

cable

1 each

RAM board

1 each

Miscellaneous Plastics Kit

Spare Part #: 167939-001

Description Quantity Infrared lens 1 each Display cover

(right and left)

2 each

RJ-45 jack cover 1 each RJ-11 jack cover 1 each PCMCIA dummy

card covers

2 each

cardbus up 1 each cardbus down 1 each LED/button

board cover

1 each

NIC/modem card cover

1 each

Battery latch knob

1 each

Battery spring 1 each Battery knob

plate

1 each

Modem insulator 1 each Rubber modem

pad

1 each

Power switch 1 each Release hook 1 each Multibay spring 1 each Computer feet 2 each Hinge covers 2 each Display bumpers 1 each Rubber caps 2 each

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Illustrated Parts Catalog

Documentation & Software

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

Description Spare Part number Spare Part

number

QRCD, OS disk (disk 1 of 2)

Windows 98 Windows 2000

Professional *

U.S. 164003-001 164006-001

Germany 164003-041 164006-041 France 164003-051 164006-051

Italy 164003-061 164006-061

Spain 164003-071 164006-071 Sweden 164003-101 164006-101

Japan 164003-191 164006-191 Netherlands 164003-331 164006-331

QRCD, Driver disk (disk 2 of 2)

Windows 98 Windows 2000

Professional *

U.S., French, Spanish

164302-001 164304-001

Sweden, Germany, Italy, Netherlands

164303-101 164305-001

Japan 170003-191 170305-191

* Compaq does not currently ship Windows 2000 Professional preinstalled on

this model.

Quick Reference Guide

Volume 1 Quantity of 1 185861-001 Volume 2 Quantity of 5 106854-001 Volume 2 Quantity of 1 162212-001

Volume 2, subscription

Quantity of 5,

delivered each

quarter

184961-001**

Volume 2, subscription

Quantity of 1,

delivered each

quarter

184960-001**

QuickFind for Windows

US edition 137906-xx***

** Subscription orders are not available in Europe, the Middle East, and

Africa. In other countries, contact your local Compaq office for availability.

*** QuickFind is updated monthly. To complete the QuickFind part number,

add the suffix from the table below for the desired month. If you do not

specify the 3-digit suffix, the default is the current month in which the order

is placed.

Suffix Month Suffix Month Suffix Month Suffix Month

-001 January -004 April -007 July -010 October

-002 February -005 May -008 August -011 November

-003 March -006 June -009 September -012 December

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Troubleshooting

Preliminary Steps

>Preliminaries

>POST >Clearing

Password >Compaq

Utilities >Troubleshooting

without Diagnostics

>Contacting Compaq

Before running POST, complete the following preliminary steps:

IMPORTANT:

Use AC power when running POST or Computer Setup. A low battery condition could initiate Hibernation and interrupt the test.

Obtain established passwords. For information on clearing passwords, click here.

Ensure that the hard drive is installed in the computer.2. Ensure that the battery pack is installed in the computer and the power

cord is connected to the computer and plugged into an AC power source.

Turn on the computer.4. If a power-on password has been established, type the password and

press Enter.

Run Computer Setup. If a Setup password has been established, type the password and press Enter.

Turn off the computer and all external devices.7. Disconnect external devices that you do not want to test. If you want

to use the printer to log error messages, leave it connected to the computer.

Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports.

NOTE:

If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the external device connected.

Follow these steps to run Compaq Utilities:

If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again.

●

If you are running Compaq Utilities from diskette, insert the Compaq Utilities diskette in drive Turn on or restart the computer.

●

Press Enter to accept.●

Select Prompted Diagnostics.● After "Identifying System Hardware" completes, select Interactive

Testing and follow the instructions on the screen.

●

When the preliminary steps are completed, you are ready to run POST.

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Troubleshooting

Power-On Self-Test (POST)

>Preliminaries

>POST

>Clearing Password

>Compaq Utilities >Troubleshooting

without Diagnostics

>Contacting Compaq

The Power-On Self-Test (POST) is a series of tests that run every

time the computer is turned on. POST verifies that the system is

configured and functioning properly.

To run POST, complete the following steps:

Complete the Preliminary steps.1. Turn on the computer.2.

If POST does not detect any errors, the computer beeps once or twice to indicate that POST has run successfully. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive.

POST Error Messages

If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in the Troubleshooting without Diagnostics page.

If POST detects an error, one of the following events occurs:

A message with the prefix "WARNING" appears, informing you where the error occurred. The system pauses until you press F1 to continue.

A message with the prefix "FATAL" appears, informing you where the error occurred. After the message, the system emits a series of beeps, then stops.

The system emits a series of beeps, then stops.3.

Warning messages indicate that a potential problem, such as a system configuration error, exists. When F1 is pressed, the system should resume. You should be able to correct problems that produce WARNING messages.

If you receive one of the error messages listed below, follow the

recommended action.

Warning

Messages

Message

Description

Recommended Action

CMOS checksum invalid, run SCU CMOS

RAM information has been corrupted.

Run Computer Setup to reinitialize CMOS-RAM.

CMOS failure, run SCU

CMOS RAM has lost power.

Run Computer Setup to reinitialize CMOS-RAM.

Diskette controller error

The diskette drive controller failed to respond to the recalibrate command.

If there is no diskette drive in the system, run Computer Setup to properly configure the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems is solved:

1. Check diskette drive connections.

2. Replace diskette drive.

3. Replace system board.

Diskette track 0 failed

The diskette drive cannot read track 0 of the diskette in the drive.

Try another diskette. If the problem persists, you may need to replace the diskette drive.

Hard disk controller error

The hard drive controller failed to respond to the reset command.

Check the drive parameters. Turn off the system and check all related connections.

Keyboard controller failure

The keyboard failed the self-test command.

Replace the system board.

Keyboard failure

The keyboard failed to respond to the RESET ID command.

Replace the keyboard. If the problem persists, replace the system board.

No interrupts from

Timer 0 The periodic timer interrupt is not occurring.

Replace the system board.

ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz)

An illegal adapter ROM was located at the specified address.

Check the external adapter (such as a video card) to determine if it is causing the conflict.

Time/Date corrupt - run SCU

The time and date stored in the real time clock have been corrupted, possibly by a power loss.

1. Run Computer Setup.

2. If problem persists, replace auxiliary battery.

3. If problems persists, replace system board

Hard disk xx failure (or error)

A failure or an error occurred when trying to access the hard drive.

1. Run ScanDisk.

2. Check disk in DOS and Windows

95.

Fatal Error Messages

Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at

the end of this section.

Message Description Beep

code

CMOS RAM test failed

A walking bit test of CMOS RAM location 0E (Hex)

- 3F (Hex) failed.

DMA controller faulty

A sequential read/write of the transfer count and transfer address registers within the primary and secondary DMA controllers failed.

Faulty DMA page registers

A walking bit read/write of the 16 DMA controller page registers starting at location 80 Hex failed.

Faulty refresh circuits

A continuous read/write test of port 61h found that bit 4 (Refresh Detect) failed to toggle within an allotted amount of time.

Interrupt controller failed

A sequential read/write of various Interrupt Controller registers failed.

ROM checksum incorrect

. A checksum of the ROM BIOS does not match the byte value at F000:FFFF.

RAM error at location xxxx

RAM error occurred during memory test. None

Fatal Error Beep Codes

NOTE: S = Short, L = Long, P = Pause

Beep Code Beep Sequence Description

Recommended Action

0 S-S-S-P-S-S-L-P

The DMA page registers are faulty.

Replace system board.

1 S-S-S-P-S-L-S-P

The refresh circuitry is faulty.

2 S-S-S-P-S-L-L-P

The ROM checksum is incorrect.

3 S-S-S-P-L-S-S-P

The CMOS RAM test failed.

4 S-S-S-P-L-S-L-P

The DMA controller is faulty.

5 S-S-S-P-L-L-S-P

The interrupt controller failed.

6 S-S-S-P-L-L-L-P

The keyboard controller failed.

7 S-S-L-P-S-S-S-P

Graphics adapter is faulty.

8 S-S-L-P-S-S-L-P

Internal RAM is faulty. Replace memory board or

system board if memory on system board is faulty.

MAINTENANCE & SERVICE GUIDE

PROSIGNIA NOTEBOOK 170

INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION

TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS

Troubleshooting

Clearing the Power-On Password

>Preliminaries >POST

>Clearing Password

>Compaq Utilities

>Troubleshooting without Diagnostics

>Contacting Compaq

Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS.

If the password is not known, clear it by performing the following steps:

Prepare the computer for disassembly.

Remove the

modem/combo card cover and the modem or combo card.

Disconnect the RTC battery cable from the system board

for 30 seconds and then replace it.

To remove it entirely, slide it out of its

slot

Reassemble the computer by reversing these procedures.

Turn on the computer to verify that the

power-on password has been cleared. If it has not been cleared, repeat Steps 1 through

Compaq prosignia 170 schematic

Specifications and Main Features

Frequently Asked Questions

User Manual

Legal Notice

How to use this Guide

Product Description

Troubleshooting

Illustrated Parts Catalog

Specifications

Physical & Environmental

Display

Hard Drives

CD & DVD Drives

Diskette Drive

Li Ion Battery Pack

Modem

System Memory Map

System DMA

System I/O Address

Rear Connectors

Models & Features

Features & Controls

Front Bezel Lights

Left Side Components

Right Side Components

Power Management

Serial Number Location

Preliminaries

Electrostatic Discharge

Service Considerations

Cables & Connectors

Modem, NIC, or Combo Card

RTC Battery

Keyboard

Memory Expansion Module

Switch Cover

Display Panel Assembly

CPU Cover

Voltage Converter Board

System Board

RJ Jacks & Infrared Board

MultiBay Grounding Clips Location

Main System Components

Mass Storage Devices

Miscellaneous Parts

Documentation & Software

Preliminary Steps