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White Paper
November 2000
13NS-1000A-WWEN
Prepared by:
Storage Products Division
Compaq Computer Corporation
Deploying ProLiant DL320 and
DL360 Servers into
Contents
Introduction .................................3
Rack Warnings............................4
Telco Rack Option Kit.................5
Compaq ProLiant DL320...........5
Compaq ProLiant DL360...........5
Kit Contents...............................5
Cantilever Design........................6
Server Specifications for
Deployment..................................7
Weight .......................................7
Dimensions..............................10
Power Consumption................11
Thermal Dissipation.................11
Installation Procedures for
Telco Racks...............................13
Installing the Compaq Telco
Rack Option Kit Rack Rails......13
Installing Compaq ProLiant
Servers in the Rack.................14
Console Management for
Ultra-Dense 1U Servers ............15
Remote Insight Lights-Out
Edition......................................15
Console Switches, Monitors
and Keyboards ........................16
Cabling ....................................16
Appendix A................................18
Unit Identification.....................18
Appendix B................................19
Compaq Rack Builder Pro.......19
Appendix C................................20
Monitors, Keyboards, and
Console Switches....................20
Part Numbers ..........................20
Appendix D................................21
Contact Us...............................21
Telecommunication (Telco)
Racks
Abstract: Compaq ProLiant DL320 and ProLiant DL360 servers
were developed with high volume deployment in mind. As a result,
Compaq addresses environmental, thermal, mechanical, power,
installation and service considerations for the server and rack
specific options.
While Compaq 9000 and 7000 series racks are ideal for this
ultra-dense server, Compaq recognizes that customers may want to
plan and implement deployments using telecommunications (telco)
racks. This document describes deployments involving the Compaq
ProLiant DL360 server and the Compaq Telco Rack Option Kit.
Compaq provides hardware, specifications, and guidelines for
ultra-dense deployment schemes using telco racks as a service to its
customers.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 2
Notice
13NS-1000A-WWEN © 2000 Compaq Computer Corporation.
COMPAQ, the Compaq logo, ProLiant, Rack Builder Pro, and Compaq Rack 9000 Series are
registered with the U.S. Patent and Trademark Office. Microsoft and Windows NT are trademarks
of Microsoft Corporation. All other product names mentioned herein may be trademarks of their
respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for Compaq products are set forth in the express limited
warranty statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 3
Introduction
Compaq designed the ProLiant DL320 and ProLiant DL360 ultra-dense servers with
maximally configured deployments in mind. The Compaq ProLiant DL320 and ProLiant DL360
servers require only 1U (1.75 inches) of rack height.
This document discusses installation and service issues that arise when working with ultra-dense
server deployment, including:
• Mounting options for varying rack environments
• Weight
• Power distribution
• Thermal and environmental considerations
• Console management choices
• Cable management
• Unit identification
This paper provides guidelines for deploying multiple Compaq ProLiant DL360 servers in a telco
rack environment using the Compaq Telco Rack Option Kit (P/N: 174576-B21), and provides
information on Compaq rack products and related options. For information regarding third-party
racks, see the white paper, “Compaq Ultra-Dense Server Deployment in Third-Party Racks,”
Compaq Document Number 13NT-1000A-WWEN available at
www.compaq.com
Figure 1: Compaq ProLiant DL320 ultra-dense server
Figure 2: Compaq ProLiant DL360 ultra-dense server
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 4
Following the guidelines in this document will minimize planning and installation time; however,
do not use this document as your sole source of information for the rack installation. Other rack
installation references include:
• Compaq Third-Party Rack Option Kit installation guide (poster included with each kit).
• “Compaq Ultra-Dense Server Deployment Solutions Overview,” white paper available at
www.compaq.com
• Compaq Rack Builder Pro design and planning software utility, available for download from
the Compaq website at
www.compaq.com/racks
• Product-specific user guides and manuals
Rack Warnings
This document should be used only as an information source for planning your deployment.
Avoid personal injury and equipment damage by following accepted safety practices.
WARNING: Ensure proper floor support. Deployment of ultra-dense servers, related equipment,
and cables exceeds 1,800 pounds for a Compaq ProLiant DL360 single 42U rack and 1,700
pounds for a ProLiant DL320 single 42U rack.
WARNING: Be aware of the center of gravity and tip hazard. Compaq recommends that the
rack footings extend 10 inches from the front and back of any Compaq rack 22U or higher.
Adequate stabilization measures are required. Ensure that the entire rack assembly is properly
secured and that all personnel are trained in proper maintenance and operation procedures. Tip
hazards include personal injury and death.
CAUTION: Ensure your installation has adequate power supply and branch circuit protection.
CAUTION: Thermal dissipation requirements of an ultra-dense server deployment mandate
minimum unrestricted airspace of 3 inches in both the front and the rear of each Compaq
ProLiant DL320 and ProLiant DL360 server.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 5
Telco Rack Option Kit
Compaq ProLiant DL320
The Compaq Telco Rack Option Kit for Compaq ProLiant DL320 servers provides a complete
mounting solution that adapts to a variety of telco racks. The telco rack rails adjust to
accommodate telco rack frame thickness from 3 to 5 inches (7.62 to 12.7 cm).
Compaq ProLiant DL360
The Compaq Telco Rack Option Kit for Compaq ProLiant DL360 servers provides a complete
mounting solution that adapts to a variety of telco racks. The telco rack rails adjust to
accommodate telco rack frame thickness from 3 to 5 inches (7.62 to 12.7 cm).
Kit Contents
The installation kit includes a set of adjustable rack rails that attach to telco racks using fasteners
included in the kit. The rack rails mate to optional server rails that replace the standard rails
preinstalled on the Compaq ProLiant DL320 and ProLiant DL360 server.
The Compaq Telco Rack Option Kit comes with a detailed installation guide. Consult the
installation guide for details on adapting the option kit to your telco rack.
4
3
1
2
Figure 3: The Telco Rack Option Kit
Table 1. Telco Rack Option Kit
Item Description
1
2
3
4
Rack Rails
Fasteners
Optional Server Rails
Installation Guide
Note: The Compaq Telco Rack Option Kit is for fixed rail installation. Although the Compaq
ProLiant DL320 and ProLiant DL360 servers slide in for installation, remove the servers from the
rack for service.
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Cantilever Design
The Compaq Telco Rack Option Kit rack rails support the server, distributing the load in the front
1 and to the rear 2. This balanced cantilever design balances the installation much better than a
full cantilever design. The balanced cantilever installation is robust, without blocking access to
other front panel mount equipment in the rack.
2
1
Figure 4: Cantilever specifications for Telco Rack Option Kit (Compaq ProLiant DL360 shown)
WARNING: The center of gravity of fully configured Compaq ProLiant DL320 and ProLiant
DL360 servers installed using the Compaq Telco Rack Option Kit is slightly behind the telco
rails. The telco rack must be fully secured to adequate support structures for deployments of ultradense 1U Compaq ProLiant DL360 servers.
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Server Specifications for Deployment
Compaq ProLiant DL320 and ProLiant DL360 server specifications include:
• Weight
• Minimum and maximum dimensions for kit installation
• Power consumption
• Thermal dissipation
Weight
A fully configured Compaq ProLiant DL320 server weighs 25 pounds. The ProLiant DL320
Server includes:
• Two Wide Ultra3 hard disk drives.
• A Remote Insight Lights-Out Edition option.
• Standard server rails attached to the serv er chas si s.
A fully configured Compaq ProLiant DL360 server weighs 29 pounds. The ProLiant DL360
Server includes:
• Two Wide Ultra3 hard disk drives.
• A Remote Insight Lights-Out Edition option.
• Standard server rails attached to the serv er chas si s.
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Table 2 lists the weights of individual components used in deployments of Compaq ProLiant
DL320 and ProLiant DL360 servers in telco racks.
Table 2. Component Weights for Calculation
Item Weight (ProLiant DL320) Weight (ProLiant DL360)
Configured (1 server) 25.00 lb 29.00 lb
Fully configured (42 servers) 1,030 lb (approx) 1,200 lb (approx)
Wide Ultra3 hard disk drive 1.90 lb 1.90 lb
Remote Insight Lights-Out Edition option 0.50 lb 0.50 lb
Telco Rack Option Kit rack rails (set) 2.50 lb 2.50 lb
KVM cable bundle 1.42 lb 1.42 lb
High voltage Y power cable 1.00 lb 1.00 lb
Server console switch 5.25 lb 5.25 lb
WARNING: External cable weight contributes to the overall weight of the rack installation.
Because cable installation and load-bearing designs vary greatly, carefully consider cable weight
in all designs.
WARNING: Do not exceed the specified weight limit for the telco rack or the floor. When
creating deployments of Compaq ProLiant DL320 or ProLiant DL360 ultra-dense servers in a
telco rack, include in the weight calculations the weight of the rack rails, cable management trays,
and cables whose load is bearing on the rack.
CAUTION: Ensure that the cabling design provides both adequate airspace for thermal
dissipation and strain relief for the cable connections on the Compaq ProLiant DL360 or ProLiant
DL320 server if the cable management tray is not used. The cable management tray design
reduces cable congestion and relieves strain on connectors.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 9
If the Compaq ProLiant DL360 and ProLiant DL360 servers do not include Wide Ultra3 hard
disk drives 1, or a Remote Insight Lights-Out Edition option 2, subtract tho se com ponen t
weights from the weight total.
12
Figure 5: Hard drive and Remote Insight locations (DL360 shown)
Floor Loading
All buildings and raised computer room floors are engineered to provide a specific floor loading.
The floor area beneath the rack must be designed to provide proper support for a fully populated
rack. When configuring a system, ensure that the floor loading specifications are adhered to.
Failure to do so may result in physical injury or damage to the equipment and the facility.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 10
Dimensions
Compaq designed the Compaq Telco Rack Option Kit to comply with EIA 310-D specifications
for rack width.
Table 3 lists the minimum dimensions for installing Compaq ProLiant DL320 and
ProLiant DL360 servers using the Compaq Telco Rack Option Kit. When designing deployments
of ultra-dense servers in telco racks, include the minimum airspace requirements for the server.
IMPORTANT: Any installation of Compaq ProLiant DL360 servers will require 3 inches
airspace front and back.
Table 3. Minimum space requirements for ProLiant DL320 and ProLiant DL360 servers installed
using Compaq Telco Rack Option Kit
ProLiant DL320 ProLiant DL360
Height 1.75 in (1U) 1.75 in (1U)
1
Width 17.72 in 17.72 in
2
Unrestricted airspace measured forward from front
3
of telco rack
Unrestricted airspace measured rearward from front
4
of telco rack
Note 1: The minimum space requirements above do not include the spatial requirements for sliding the ProLiant DL360
server onto the rack rails. This installation procedure requires at least 27 inc hes, measured forward from the front of the
telco rack.
Note 2: The minimum space requirements above do not include the recommended spatial requirements for cable
installation and service procedures. Compaq recommends at least 8 inches for cable att achm ent and service
procedures, measured from the back of the installed server.
1
2
8.65 in (5.65 in cantilever space, plus 3 in of airspace for
thermal dissipation)
22 in (19 in cantilever space, plus 3 in of airspace for
thermal dissipation)
IMPORTANT: Compaq products are designed to provide airflow from the front of the rack to
the rear. It is recommended that rack components only be installed on the front rails for many
reasons, including proper airflow.
1
2
3
Figure 6: ProLiant server minimum space requirements (DL360 shown)
4
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Power Consumption
Power consumption requirements for Compaq ProLiant DL320 and ProLiant DL360 servers are
listed in Table 4.
Table 4. Power Consumption
ProLiant DL320 ProLiant DL360
Maximum DC output 180W 190W
Maximum AC input 200W 292W
Consumption using 110V AC, fully loaded 2.00A 2.66A
Consumption using 208V AC, fully loaded 1.00A 1.41A
Note: A simple formula to calculate server power requirements for installation is:
(number of ProLiant servers) * (Maximum AC input) = Maximum power requirements for servers
Example with 42 ProLiant DL320s: 42 * 200W = 8,400W
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that prov ides pow er to the rack . Consu lt the electri ca l
authority having jurisdiction over the facility wiring and installation requirements.
CAUTION: If the rack is equipped with an integrated power distribution scheme, make sure that
the power distribution circuits are not overloaded.
Thermal Dissipation
The Compaq ProLiant DL320 and ProLiant DL360 servers’ internal design achieves efficient
cooling through unrestricted airflow. A large cooling fan and three smaller power supply fans
move cool air from the front of the unit, over the heated components, and out the chassis through
large, specially angled air vents at the rear of the unit.
Slots and openings in the product (see Figure 7 and Figure 8) are provided for ventilation and
should never be blocked or covered, since these ensure reliable operation of the product and
protect it from overheating. The product should not be placed in a built-up enclosure unless the
enclosure has been specifically designed to accommodate the product, proper ventilation is
provided for the product, and the manufacturer instructions have been followed.
The open “U” spaces in the front of a rack should have blanking panels installed to support the
front-to-back air flow design needs. As a good practice, 24 inches (61 cm) of space should be
allowed between the rack and other fixtures to ensure correct front-to-back airflow and allow
service access.
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 12
12
Figure 7: Intake 1 and exhaust 2 vents for the Compaq ProLiant DL320 server
12
Figure 8: Intake 1 and exhaust 2 vents for the Compaq ProLiant DL360 server
When installed in a 1U ultra-dense server deployment, air flow is sufficient to cool Compaq
ProLiant DL320 and ProLiant DL360 servers if the following criteria are met:
• Ambient air temperature at the front of the unit does not exceed 95°F (35°C).
• Relative humidity does not exceed 90 percent while operating.
• Unrestricted airspace of at least 3 inches is provided in front of the server.
• Unrestricted airspace of at least 3 inches is provided at the rear of the server.
Note: Cabling must not restrict airflow. The Compaq Telco Rack Option Kit includes a cable
management tray to provide appropriate clearance for airflow. Ensure airflow exiting the server’s
exhaust vents is unrestricted if not using the cable management tray.
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Installation Procedures for Telco Racks
Adapt the following procedures to create deployments of ultra-dense Compaq ProLiant DL320
and ProLiant DL360 servers in a telco rack.
Installing the Compaq Telco Rack Option Kit Rack Rails
Install all rack rails to the telco frame before installing any servers. The rack rail mounting
bracket opening adjusts from 3 to 5 inches (7.62 to 12.7 cm) to accommodate varying telco frame
thickness. The adjustment screws require a #15 Torx driver or slothead screwdriver.
Refer to the Compaq Telco Rack Option Kit Installation Guide for complete instructions.
Compaq ProLiant DL320 and ProLiant DL360 servers ship with standard server rails attached.
These rails must be removed and replaced with the optional server rails included in the Telco
Rack Option Kit.
Figure 9: Replacing server rails with Telco Rack Option Kit server rails (DL360 shown)
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Installing Compaq ProLiant Servers in the Rack
After installing all the rack rails, start installing servers at the bottom of the rack and work
upward. Slide the first server into the bottom set of rack rails. Secure the server to the rack rail
nut using the thumbscrews attached to the server faceplate.
Figure 10: Using the thumbscrews to secure the server to the telco rack rail (ProLiant DL360 shown)
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 15
Console Management for Ultra-Dense 1U
Servers
The console management scheme determines cabling design and management.
Two ways to design a full rack deployment of ultra-dense 1U Compaq ProLiant DL320 or
ProLiant DL360 servers include:
• Use of remote management option boards, such as the Remote Insight Lights-Out Edition
board, in each server.
• Use of adjacent rack space to house remote console switches, monitors, and keyboards.
Remote Insight Lights-Out Edition
Remote management boards simplify server monitoring, control, and wiring. Typical wiring for a
Compaq ProLiant DL320 or ProLiant DL360 server with a Remote Insight Lights-Out Edition
installed is reduced to the server power cord , the Remote Insight Lights- O ut Edition CAT5
network connection, and the two CAT5 cables to the redundant server NICs. The Compaq
ProLiant DL320 and ProLiant DL360 servers use an internal cable to supply power to the Remote
Insight Lights-Out Edition board and eliminate loop-back cabling for the keyboard, mouse, and
video.
Figure 11: Typical cabling using the Remote Insight Lights-Out Edition (DL360 shown)
The Remote Insight Lights-Out Edition allows full graphical control of the server, even when the
server operating system is down or the server is powered off. The Remote Insight Lights-Out
Edition can cycle the power on the server, and allow a reboot from a “virtual floppy” imaged
anywhere on the network. The Remote Insight Lights-Out Edition is accessed through a Web
browser, and no additional software is required on the server or the system providing access.
For additional information on remote management options, consult the Compaq website at
http://www.compaq.com/manage/
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Console Switches, Monitors, and Keyboards
The Compaq ProLiant DL320 and ProLiant DL360 servers can be cabled to a Compaq 1U
console switch. Each of these low-profile console switches provides connectivity for up to eight
servers. The console switches can be cascaded one level to provide connectivity for up to 64
servers. Using a 2U Compaq TFT display and Compaq keyboard options, customers can deploy
Compaq ProLiant DL320 and ProLiant DL360 ultra-dense servers in minimal rack space
configurations.
Cabling
Figure 12: Typical cabling using server console switches (DL360 shown)
Cabling will vary based on the I/O options. The Compaq ProLiant DL320 ships with a standard
10-foot IEC-IEC power cable for rack mount deployment using either a Power Distribution Unit
(PDU) or Uninterruptible Power Supply (UPS). The ProLiant DL360 server ships with a standard
12-foot country specific power cable. For specific cabling solutions developed by Compaq, refer
to the white papers, “Compaq ProLiant DL320 Ultra-Dense Server Deployment in Compaq
Racks” and “Compaq ProLiant DL360 Ultra-Dense Server Deployment in Compaq Racks”
available on the Compaq website:
www.compaq.com
CAUTION: Any cabling solution must ensure sufficient airspace for thermal dissipation and
provide strain relief for cable connecto rs.
Note: For high-voltage installations, Compaq offers a High Volume Deployment Option Kit
containing 11 Y-shaped high voltage power cables for powering two servers with one wire. This
design provides clean power cable management.
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Figure 13 shows a typical in-rack local-console rack configuration for a 42U rack. A single
1U Internal Keyboard with Trackball and one 2U TFT5000R 15-inch Flat Panel Monitor support
35 ProLiant DL360 servers through five cascaded Server Console (KVM) switches.
TFT5000R2U
42 KVM 5
41 Server 35
40 Server 34
39 Server 33
38 KVM 4
37 Server 32
36 Server 31
35 Server 30
34 Server 29
33
TFT5000R
32
31 Server 28
30 Server 27
29 Server 26
28 Server 25
27 KVM 3
26 Server 24
25 Server 23
24 Server 22
23 Server 21
22 Server 20
21 Server 19
20 Server 18
19 Server 17
18 KVM 2 / Kybd
17 Server 16
16 Server 15
15 Server 14
14 Server 13
13 Server 12
12 Server 11
11 Server 10
10 Server 9
9 KVM 1
8 Server 8
7 Server 7
6 Server 6
5 Server 5
4 Server 4
3 Server 3
2 Server 2
1 Server 1
1U
33 34 35
29 30 31 3225 26 27 28
21 22 23 2417 18 19 20
13 14 15 169101112
567812 3 4
8
7
.
.
.
.
2
.
.
Integrated Keyboard
with T r ackball
KVM 5
Servers <33..35>
KVM 4
Servers <25..32>
KVM 3
Servers <17..24>
KVM 2
Servers <9..16>
KVM 1
Servers <1..8>
Figure 13: Typical KVM and cascading console switch solution for 35 Compaq ProLiant servers
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 18
Appendix A
Unit Identification
In an ultra-dense server deployment, properly identifying a server requiring service can be
difficult. The Compaq ProLiant DL320 and ProLiant DL360 servers include special LEDs that
identify servers requiring service.
The Compaq ProLiant DL320 and ProLiant DL360 server Unit Identification (UID) features on
the front and rear of the server simplify server identification in deployments of ultra-dense
servers. The faceplate LED and switch are located on the right of the drives. The rear UID is an
integrated LED and switch.
1
2
3
Figure 14: Unit Identification (UID) LEDs and switches (DL320 and DL360)
When the UID switch 2 is on, the blue LEDs illuminate on the front 1 and back 3 of the server,
marking it as targeted for serv ice. Th is fron t- a nd- rear featur e reduc es the risk of disconne ct ing
cables from the wrong server. Front and rear NIC link and NIC activity LEDs also help to
identify servers requiring service.
1
2
3
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 19
Appendix B
Compaq Rack Builder Pro
Compaq Rack Builder Pro is a Windows-based installation and configuration tool that simplifies
the process of generating and maintaining rack environments by helping customers plan and
configure Compaq racks with rack-mountable products.
Rack Builder Pro has two modes of operation:
• Assisted Mode is for first time users or users who would like help in properly sizing their
rack-mount components. Assisted Mode includes a simple interview session to help select the
appropriate racks and rack-mount components. Functional and regulatory requirements are
applied to automatically perform the calculations necessary to properly size power
management products.
• Builder Mode is for more experienced users who are familiar with the Compaq product line.
Builder Mode does not perform any of the calculations necessary for selecting and or sizing
rack-mount components.
Configuration rules are sometimes used to help identify problematic configurations. They
communicate good engineering practices and identify problems and limitations found during
product qualification testing. These rules do not guarantee that the final system configuration will
be safe and compliant, and do not absolve the final system integrator from responsibility for
shipping safe and compliant products.
Key Features
Compaq Rack Builder Pro includes:
• Support for Compaq 9000, 7000, and 4000 Series racks and accessories
• Support for 2-5-2 and 6-3 part numbers
• Packet upgrades download updates, not the entire application
• Discontinued products that are listed as EOL (End of Life)
• Input power requirements and Earth Leakage Current computations
• Generation of reports
New features specific to the Assisted Mode include:
• Ability to select the number of power supplies for each component
• Ability to apply Earth Leakage Current, as well as functional and regulatory requirements, to
configure Power Management Products (UPS and PDU)
• Ability to configure Server Console Switches and cables
• Ability to configure rack options and accessories, including stabilizing feet, baying/coupling
kits, keyboards, tower to rack conversion kits, and so on
Rack Builder Pro can be reached through the main rack product website at
http://www.compaq.com/racks
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 20
Appendix C
Monitors, Keyboards, and Console Switches
Additional information about Compaq Storage Division products is available on the Compaq
website at
http://www.compaq.com/racks
15-inch Flat Panel Monitor (TFT5000R)
The Compaq TFT5000R (15-inch) Flat Panel Monitor provides powerful performance in a space
saving 2U-form factor for rack cabinet. This rack allows the monitor to be neatly tucked away
when not in use.
1U Drawer and Internal Keyboard with Trackball
The Compaq 1U Keyboard Drawer and Internal Keyboard with Trackball provides convenience,
reliable performance, and improved manageability in space-constrained rack-mount
environments.
The 1U Keyboard Drawer requires half the depth of other keyboard drawers and provides
mounting options for Compaq server console switches.
Console Switches
The family of Compaq Server Console Switches allows multiple servers in a rack to be accessed
and managed by one keyboard, mouse, and monitor. The Compaq Server Console Switch family
consists of one 2-Port, one 4-Port, and three 8-Port models. The three 8-Port models allowing
system control by more then one user.
Part Numbers
Table 5 lists the part numbers for local console components.
Table 5. Local Console Components
Server Console Switch 1x8-port (100-230VAC) 400337-B21
TFT5000R Flat Panel Monitor 120207-001
Rack Internal Trackball Keyboard - Opal 185152-186
Keyboard Tray 338-056-B21
CPU-to-Switchbox Cable 110936-B24
Description P/N Notes
400337-291
400337-B31
120207-291
120207-B31
185152-406
110936-B25
Japan
International
Japan
International
3 ft cables
6 ft cables
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Deploying ProLiant DL320 and DL360 Servers into Telecommunication (Telco) Racks 21
Appendix D
Contact Us
For comprehensive online support, refer to:
http://www.compaq.com/
For international information, refer to:
http://www.compaq.com/corporate/overview/world_offices.html
For a list of Compaq products, refer to:
http://www.compaq.com/showroom/
For a list of Compaq rack options and accessories, refer to:
http://www.compaq.com/products/storageworks/rack_accessories/rack-accessories.html
For Compaq CustomSystems & Solutions, refer to:
http://www.compaq.com/solutions/customsystems/
Table 6. Departments and Telephone Numbers for the United States and Canada
Department Telephone Numbers
Consumer Direct 1-800-888-0220
Compaq DirectPlus 1-800-888-5858 (U.S.)
Compaq Partner Direct 1-800-888-5874
Compaq Reseller Locator 1-800-345-1518 (Option 3)
Compaq Canada Reseller
Locator and Product Literature 1-800-567-1616
Diskette Fulfillment (backup diskettes for preinstal l ed software) 1-800-952-7689 (U.S.)
Compaq Product Information 1-800-345-1518 (U.S.)
Compaq Technical Support 1-800-OK-COMPAQ (U.S. and Canada)
1-800-349-8498 (Canada)
1-800-567-1616 (Canada)
1-800-652-6672
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