Compaq Professional Workstation AP500 Reference Guide

Professional Workstation AP500

Reference Guide

Second Edition (February 1999) Part Number 338521-002 Compaq Computer Corporation

Notice

The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Compaq, Fastart, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, registered United States Patent and Trademark Office.

Netelligent, SoftPaq, QuickLock, PowerStorm are trademarks and/or service marks of Compaq Computer Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their

respective companies.

Compaq Professional Workstation AP500 Reference Guide

Second Edition (February 1999) Part Number 338521-002

About This Guide

Text Conventions ........................................................................................................................ ix

Symbols in Text............................................................................................................................ x

Symbols on Equipment ............................................................................................................... xi

Getting Help...............................................................................................................................xii

Compaq Website................................................................................................................. xii

Telephone Numbers............................................................................................................ xii

Chapter 1

Product Features

Standard Features......................................................................................................................1-2

SmartStart for Workstations......................................................................................................1-5

Front Panel Components...........................................................................................................1-6

Rear Panel Components ............................................................................................................1-8

Side View Components........................................................................................................... 1-10

Keyboard and Mouse ..............................................................................................................1-11

Special Mouse Functions................................................................................................. 1-11

Special Keyboard Functions ............................................................................................ 1-11

Windows Logo Key ......................................................................................................... 1-14

Keyboard Lights............................................................................................................... 1-15

iii

Chapter 2

Compaq Setup and Diagnostic Software

Accessing the Compaq Utilities Menu...................................................................................... 2-1

Computer Setup..................................................................................................................2-2

Computer Checkup (TEST) ............................................................................................... 2-6

View System Information (INSPECT)..............................................................................2-7

Create a Diagnostics Diskette............................................................................................2-8

Manage a Diagnostics Partition ......................................................................................... 2-9

Exit from This Utility......................................................................................................... 2-9

ROM BIOS................................................................................................................................ 2-9

Power-On Self-Test..........................................................................................................2-10

Runtime Services .............................................................................................................2-10

Upgrading the ROM BIOS ..............................................................................................2-11

Boot Block ROM ............................................................................................................. 2-11

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Chapter 3

Intelligent Manageability

Asset Management....................................................................................................................3-2

Compaq Diagnostics for Windows NT..............................................................................3-3

Fault Management..................................................................................................................... 3-5

SMART III Hard Drive Fault Prediction...........................................................................3-5

ECC Fault Prediction and Prefailure Warranty .................................................................3-5

Proactive Backup ............................................................................................................... 3-6

Surge-Tolerant Power Supply............................................................................................3-6

Thermal Sensor .................................................................................................................. 3-6

Security Management................................................................................................................ 3-7

Disabling Diskette Boot or Diskette Write........................................................................3-8

Disabling a Serial Port or Parallel Port.............................................................................. 3-9

Password Security............................................................................................................ 3-10

QuickLock/QuickBlank................................................................................................... 3-16

Cable Lock Provision.......................................................................................................3-18

Configuration Management.....................................................................................................3-20

Upgrading the ROM.........................................................................................................3-21

FailSafe Boot Block ROM...............................................................................................3-23

Remote Security Management......................................................................................... 3-25

Remote Wakeup and Remote Shutdown .........................................................................3-26

Power Management..........................................................................................................3-27

Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware......................3-28

Compaq Support Software CD Kit and Support from the Compaq Website .................. 3-29

Integration Management ......................................................................................................... 3-30

Desktop Management Interface.......................................................................................3-30

Compaq Management Agents for Workstations.............................................................. 3-30

Compaq Management Solutions Partners Program......................................................... 3-31

Chapter 4

Network Communications

Connecting to an Ethernet Network.......................................................................................... 4-2

Installing the Network Driver ...................................................................................................4-2

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Chapter 5

CD-ROM Drive and PremierSound Audio System

Using the Tray-Load CD-ROM Drive...................................................................................... 5-1

Using CD-ROM Software.................................................................................................. 5-2

Using Audio CDs...............................................................................................................5-3

CD-ROM Drive Precautions..............................................................................................5-3

PremierSound Audio System.................................................................................................... 5-4

Chapter 6

Hardware Upgrade Preparations

Installation Sequence.................................................................................................................6-2

Reconfiguring the Workstation................................................................................................. 6-3

Removing the Side Access Panel.............................................................................................. 6-4

Removing the Front Bezel.........................................................................................................6-5

Identifying Internal Components ..............................................................................................6-6

Removing the Expansion Board Assembly...............................................................................6-8

Reinstalling the Expansion Board Assembly............................................................................6-9

Removing the Removable Hard Drive Cage........................................................................... 6-10

Reinstalling the Removable Hard Drive Cage........................................................................ 6-11

Identifying the System Board Components ............................................................................ 6-12

Chapter 7

Memory Upgrades

Installing Additional Memory................................................................................................... 7-1

Important Guidelines for DIMM Installation ....................................................................7-3

Installing DIMM Modules................................................................................................. 7-3

Chapter 8

Drives

Installing Additional Drives...................................................................................................... 8-1

Removing a Blank Drive Bezel .........................................................................................8-3

Removing a Cooling Shield...............................................................................................8-4

Locating the Hardware Screws.......................................................................................... 8-5

Installing a 7200 rpm Hard Drive in Bays 5 or 6...............................................................8-6

Installing a 10,000 rpm Hard Drive in Bays 5 or 6............................................................8-9

Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3).......................8-13

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continued

Drives

SCSI Cable and Guidelines..................................................................................................... 8-15

SCSI Cables ..................................................................................................................... 8-15

SCSI Guidelines for Installing SCSI Devices..................................................................8-16

SCSI Guidelines for Optimizing Performance ................................................................8-17

Chapter 9

Expansion Boards

Identifying the PCI and ISA Expansion Slots........................................................................... 9-2

Installing a PCI or an ISA Expansion Board ............................................................................9-4

Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot.......... 9-6

Installing and Removing an AGP Graphics Controller ............................................................9-7

Installing a Wide-Ultra2 PCI Controller................................................................................... 9-8

Chapter 10

Processors

Installing an Additional Pentium II Processor........................................................................10-1

Installing an Additional Pentium III Processor.......................................................................10-4

Upgrading the Processor ......................................................................................................... 10-6

Chapter 11

Troubleshooting

Checklist for Minor Problems................................................................................................. 11-1

Troubleshooting Common Problems ......................................................................................11-3

Minor Problems................................................................................................................11-3

Diskette Drive Problems..................................................................................................11-5

Display Problems.............................................................................................................11-7

Audio Problems................................................................................................................11-9

Printer Problems............................................................................................................. 11-10

Hardware Installation Problems..................................................................................... 11-11

Network Problems..........................................................................................................11-12

Memory Problems..........................................................................................................11-16

CD-ROM Drive Problems .............................................................................................11-17

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Appendix A

Regulatory Compliance Notices

Federal Communications Commission Notice.........................................................................A-1

Class A Equipment................................................................................................................... A-1

Class B Equipment................................................................................................................... A-2

Modifications .................................................................................................................... A-2

Cables................................................................................................................................A-2

Declaration of Conformity for Products Marked with FCC Logo, United States Only... A-3

Mouse Compliance Statement .......................................................................................... A-4

Canadian Notice (Avis Canadien)............................................................................................ A-4

Class A Equipment............................................................................................................ A-4

Class B Equipment............................................................................................................ A-4

European Union Notice............................................................................................................ A-4

Japanese Notice........................................................................................................................ A-5

Taiwan Notice .......................................................................................................................... A-5

Laser Devices........................................................................................................................... A-6

Laser Safety Warnings...................................................................................................... A-6

Compliance with CDRH Regulations............................................................................... A-6

Compliance with International Regulations......................................................................A-6

Laser Product Label .......................................................................................................... A-7

Laser Information.............................................................................................................. A-7

Battery Replacement Notice..................................................................................................... A-8

vii

Appendix B

Electrostatic Discharge

Grounding Methods.................................................................................................................. B-2

Appendix C

Power Cord Set Requirements

General Requirements.............................................................................................................. C-1

Country-Specific Requirements............................................................................................... C-2

Appendix D

POST Error Messages

Error Messages......................................................................................................................... D-1

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viii

Appendix E

Installing a New Battery

Running Computer Setup..........................................................................................................E-1

Installation Procedures..............................................................................................................E-2

Appendix F

Workstation Specifications

Index

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About This Guide

This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys

Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously.

USER INPUT

FILENAMES

Menu Options, Command Names, Dialog Box Names

COMMANDS, DIRECTORY NAMES, and DRIVE NAMES

Type When you are instructed

Enter When you are instructed

User input appears in a different typeface and in uppercase.

File names appear in uppercase italics. These appear in initial capital letters and italics.

These always appear in uppercase.

information

information and then press the

without

pressing the

information, type the

to type

Enter

to enter

information, type the

key.

Enter

key.

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x About This Guide

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

IMPORTANT: Presents clarifying information or specific instructions.

NOTE: Presents commentary, sidelights, or interesting points of information.

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Symbols on Equipment

These icons may be located on equipment in areas where hazardous conditions may exist.

Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce risk of injury from electrical shock hazards, do not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection.

WARNING: To reduce risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an

important safety feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is

easily accessible at all times.

■ Disconnect power from the workstation by unplugging the power cord

from either the electrical outlet or the workstation.

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xii About This Guide

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations.

Compaq Website

The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet at

Telephone Numbers

For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518

In Canada, call 1-800-567-1616 For Compaq technical support:

In the United States and Canada, call 1-800-652-6672 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at:

www.compaq.com

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Chapter 1

Product Features

1-1

COMPACT

Figure 1-1. Compaq Professional Workstation AP500

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1-2

Product Features

Standard Features

The Compaq Professional Workstation AP500 offers the following standard features. Features may vary depending on your model. For a complete listing of the hardware and software installed in your workstation run the INSPECT utility as described in Chapter 2.

Processors 400-MHz or 450-MHz Intel Pentium II or 500-MHz

Number of Processors One processor, upgradable to two

L2 Cache Size 512 KB

Memory 100-MHz ECC registered SDRAM DIMM, 4 DIMM sockets,

Table 1-1

Compaq Professional Workstation AP500 Standard Features

Feature Description

Pentium III embedded termination

upgradable to 1GB

Optional Memory Upgrades

Memory Controller 800MB/s single channel memory controller

Error Checking and Correcting (ECC) Memory

Graphics Controller 2D, 2D/3D, or 3D graphics controllers

Expansion Slots 6 slots total: 3 dedicated PCI, 1 PCI/ISA shared, 1 dedicated

Drive Controller IDE Controller, Wide-Ultra SCSI, Wide-Ultra2 SCSI

Supports 100-MHz ECC 32-MB, 64-MB, 128-MB, or 256-MB Registered SDRAM DIMMs

Uses an encoding scheme for memory error detection and correction. (Specifically, this feature detects and corrects all single-bit memory errors, and detects and reports doublebit errors.)

ISA, 1 AGP (all connectors populate full length cards)

Continued

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1-3

Compaq Professional Workstation AP500 Standard Features

Continued

Feature Description

Network Controller Compaq NC3161 Fast Ethernet Network Interface Controller

(10/100 Mb/s autosensing Ethernet controller) PCI

card with

Wake-on-LAN

Hard Drive Types Wide-Ultra2 SCSI Hard Disk Drive, Wide-Ultra SCSI (1”) Hard

Disk Drive, UATA Hard Disk Drive

Secondary Storage

3.5-inch diskette drive CD-ROM drive

Drive Bays Seven drive bays

Standard External Connectors/Jacks

Serial (two available) Parallel USB-hardware ready (two available) External Wide-Ultra SCSI Ethernet (RJ-45) Headphone and microphone jacks Line in/line out Keyboard Mouse VGA (AGP on select models)

Audio

PremierSound with fixed equalization ESS 1869 audio driver external speaker output

ROM Software upgradable ROM via ROMPaq Utility

Power Supply 325-Watt power supply with Power Factor Correction (PFC)

Software Microsoft Windows NT Workstation 4.0 (Windows 2000-

ready) and Compaq support software (preinstalled)

Continued

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1-4

Product Features

Compaq Professional Workstation AP500 Standard Features

Feature Description

Intelligent Management

Asset Management

Security Features

Diagnostic Tools

Warranty 3-year limited (3/1/1): Three years Free Parts/ 1 year Free

Remote ROM update Remote Security Management Remote Wakeup and Remote Shutdown Establishment of Power Management Settings Advanced Configuration and Power Interface (ACPI) capable Enhanced Support Software CD and support from Compaq website DMI 2.0 For more information, see Chapter 3. Compaq Diagnostics for Windows NT For more information, see Chapter 3. Keyboard password Administrator password QuickLock /QuickBlank Diskette Write Control Diskette Boot Control Serial Interface Control Security Lock Provision Power-On Self-Test (POST) Diagnostics (DIAGS) Computer Setup and Inspect ROMPaq utilities to upgrade ROM

Labor On-site/ 1 year Free Labor Carry-in

Continued

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SmartStart for Workstations

If the preinstalled software on your workstation has been deleted, you can reinstall Microsoft Windows NT Workstation and the Compaq support software, using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide shipped with the workstation. There are also online help files located on the SmartStart for Workstations CD.

For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation. To view one of the .pdf files, use Adobe Acrobat Reader. To install Adobe Acrobat Reader, refer to the Software Installation Guide.

1-5

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1-6

Product Features

Front Panel Components

The following figure identifies the front panel components. See Table 1-2 for a description of each component.

321 4

COMPACT

Figure 1-2. Identifying front panel components

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Table 1-2

Front Panel Components

Ref. Component Description

Power on/off LED After plugging the power cord into a grounded AC

outlet and the workstation, if the LED is:

—Workstation is ready to be powered up.

Off Steady Amber

is not seated properly.

After pressing the power button, if the LED is:

Steady Green

expansion board assembly is seated properly.

Blinking green

—The expansion board assembly

—Workstation is turned on, and the

—Workstation is in standby mode

1-7

* An optional Zip drive can be installed in these bays.

Power button Turns the workstation on or off

Hard drive activity LED When lit, indicates the workstation is reading or

writing data to the hard drive(s)

Network activity LED When lit, indicates the workstation is receiving

or sending data on the network

Bay 4 5.25-inch, half-height drive bay for CD-ROM drive

Bay 5* 5.25-inch, half-height drive bay

Bay 6* 5.25-inch, half-height drive bay

Bay 7 3.5-inch, third-height drive bay for diskette

drive

Speaker PremierSound with fixed equalization

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1-8

Product Features

Rear Panel Components

The following figure illustrates the location of the external connectors and jacks. See Table 1-3 for a description of each component.

2 3

4 5

8 10 12 14

Figure 1-3. Identifying rear panel components

7 9

Table 1-3

Rear Panel Components

Ref. Component Function

Power cord connector Connects the power cord

Headphone jack Connects to headphones

Audio line-out connector Connects to an external amplifier that powers

additional speakers or a tape deck for recording

Continued

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1-9

Rear Panel Components

Continued

Ref. Component Function

Microphone jack Connects to a microphone

Audio line-in connector Connects a device that supplies sound such as a

tape deck or CD player

Keyboard connector Connects to a keyboard (orange icon)

Mouse connector Connects to a mouse (green icon)

Serial connector Connects to a serial device

Wide-Ultra SCSI

Connects to a SCSI device

connector

;

Parallel connector Connects a parallel device such as a printer

RJ-45 connector Connects to the Ethernet network

VGA (AGP) connector Connects to a monitor

USB connectors (2) Connect to USB devices

Wide-Ultra2 SCSI Connects to external SCSI devices

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1-10

Product Features

Side View Components

Figure 1-4 identifies the components from the side view of the workstation and with the side access panel removed. See Table 1-4 for a description of each component.

Figure 1-4. Identifying components from side view

3 2 1

COMPACT

Table 1-4

Side View Components

Ref. Component Description

Bay 1 3.5-inch drive; part of removable hard drive cage.

Bay 2 3.5-inch drive; part of removable hard drive cage.

Bay 3 3.5-inch drive; part of removable hard drive cage.

Bay 4 5.25-inch, half-height drive bay CD-ROM drive

Bay 5 5.25-inch, half-height drive bay

Bay 6 5.25-inch, half-height drive bay

Bay 7 3.5-inch, third-height drive bay, diskette drive

Air plenum (cooling chamber)

Fan provides cooling for internal components

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Keyboard and Mouse

The Compaq Professional Workstation AP500 ships with a keyboard and a three-button mouse.

Special Mouse Functions

Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software application you are using.

The Logitech OEM MouseWare software provides special drivers and an applet that allows you to define the functionality of the mouse buttons. For more information on installing this software, refer to the Workstation Software

Reference located on the SmartStart for Workstations CD at X:/DOCS/REFERENC/INDEX.HTM, where X is your CD-ROM drive

designation.

Special Keyboard Functions

Some keys on the keyboard provide special functions, depending on the software application you are using. The following figure identifies all special function keys. See Table 1-5 for a description of each key.

1-11

1 2

Figure 1-5. Identifying special function keys

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3 4 5 6 7

912101189 1110

Compaq Professional Workstation AP500 Reference Guide

1-12

Product Features

Table 1-5

Special Function Keys

Ref. Key Function

Esc

Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command.

F1 - F12

Backspace

Print Scrn

Scroll Lock

Pause

Num Lock

Caps Lock

Ctrl

Used for specific effects in applications and operating systems. Refer to the application software documentation.

Moves the cursor left and deletes characters as it moves to the left.

Depending on the software you are using, prints the displayed screen to a printer. Using this key may not print the entire file.

When the Scroll Lock light is on, the screen is prevented from scrolling.

Temporarily suspends screen scrolling or some operations.

When the Num Lock light is on, the numeric keypad is activated and the arrow keys are deactivated. (The arrow keys to the left of the keypad perform the same functions as the arrow keys on the keypad.)

When the Caps Lock light is on, all letters typed are capitalized.

Used in combination with another key, its effect depends on the application software you are using.

Continued

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1-13

Special Function Keys

Continued

Ref. Key Function

Windows Logo*

Used to open the Start menu in Windows NT Workstation. Used in combination with other keys to perform other functions. (See next table.)

;

Alt

Used in combination with another key, its effect depends on the application software you are using.

Application* Used (like the right mouse button) to open pop-up menus

in a Microsoft Office application. May perform other functions in other software applications.

Delete

Used to delete characters.

*Keys available in select geographic regions.

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1-14

Product Features

Windows Logo Key

The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT.

Table 1-6

Key Combinations

Windows Logo Key Combination Function in Windows NT

Windows logo key +

Displays a pop-up menu for the selected object.

Windows logo key +

Shift+Windows logo key +

Windows logo key +

Tab

Ctrl+F

Activates the next Taskbar button.

Launches Explore My Computer.

Launches Find Document.

Launches Find Computer.

Minimizes all open applications.

Undoes Minimize All.

Displays Run dialog box.

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Keyboard Lights

The following figure identifies the location of the three keyboard lights. For a description of each light, refer to the corresponding table.

Figure 1-6. Keyboard lights

1-15

Table 1-7

Keyboard Lights

Ref. Description Function

Num Lock When Num Lock is enabled (light is on), the

numeric keypad is activated.

Caps Lock When the Caps Lock is enabled (light is on), all

text appears in uppercase when typed.

Scroll Lock When Scroll Lock is enabled (light is on), the

screen is prevented from scrolling.

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Chapter 2

Compaq Setup and Diagnostic Software

Your workstation provides setup and diagnostic utilities that you can use to configure your workstation’s hardware, resolve resource conflicts, run diagnostic tests on your workstation, and view information about your workstation. This software includes Compaq Utilities that are preinstalled on a hard drive partition and ROM BIOS (Read Only Memory Basic Input/Output System). This chapter explains how to access the Compaq Utilities menu, describes the options available in Compaq Utilities, and discusses the ROM BIOS.

NOTE: If you have reformatted your hard drive and removed the hard drive partition that contains the Compaq Utilities, you can reinstall the partition by using the Compaq SmartStart for Workstations CD, or you can download Setup and User Diagnostics from the Compaq website at www.compaq.com.

NOTE: For information on another Compaq diagnostic tool, Compaq Diagnostics for Windows NT, see Chapter 3.

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Accessing the Compaq Utilities Menu

To access the Compaq Utilities menu, follow these steps:

1. Turn on or restart the workstation. If Windows NT Workstation is running, click Start, Shut Down, Restart the computer.

2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Press the Enter key to bypass the title and welcome screen. The Compaq Utilities menu appears.

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Compaq Setup and Diagnostic Software

The Compaq Utilities menu consists of the following choices:

■ Computer Setup

■ Computer Checkup (TEST)

■ View System Information (INSPECT)

■ Create a Diagnostics Diskette

■ Manage Diagnostics Partition

■ Exit from this Utility

These options are described in the following subsections.

Computer Setup

Computer Setup allows you to configure your workstation’s hardware and resolve resource conflicts. Computer Setup provides information you will need about your workstation if you need assistance from Compaq Customer Support. Setup can also be used:

■ To change factory default settings, and to set or change the system

configuration, which may be necessary when you add or remove hardware.

■ To determine if all of the devices installed on the workstation are

recognized by the system and functioning properly.

■ To determine information about the operating environment of the

workstation.

■ To solve system configuration errors detected but not automatically

fixed during the Power-On Self-Test (POST).

■ To establish and manage passwords and other security features.

■ To establish and manage energy-saving time-outs.

IMPORTANT: Be sure to configure new options and drivers in your operating system after they have been configured by Computer Setup.

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Using Computer Setup

To use Computer Setup, select Computer Setup from the Compaq Utilities menu. The following table describes the features available in Computer Setup.

Table 2-1

Computer Setup Features

Task Computer Setup Selection

View the product name, processor type/speed/stepping, CPU serial number, system ROM date, system board revision, installed memory size, and asset tracking number.

Click

Built-in Devices,

Information.

then click

System

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Set the system time and date.

Click

Information.

Set the Asset Tag. For more information, see section “Security Management” in Chapter 3.

Set the POST mode (QuickBoot or FullBoot) and enable/disable POST messages.

Click

Information.

enter the new

Click

Information.

options under

Messages Descriptive/Clean Mode.

Set I/O delay and bus priority (ISA/PCI). Click

Information.

select the appropriate

View the currently installed drive A: (preinstalled diskette drive) and drive B: devices and set resources for diskette drives.

Enable/disable diskette booting and diskette writing.

After changing the settings for

NOTE:

Removable Media, manually turn the workstation off, then back on again for the changes to take effect.

Click The information is displayed under

Diskette.

Click Select the appropriate option under

Removable Media.

Built-in Devices,

Click

Date/Time.

Built-in Devices,

Under

System Parameters,

Asset Tag.

Built-in Devices,

Select the appropriate

Quick Boot

Built-in Devices,

Under

System Parameters,

Built-in Devices,

then click

and

POST

then click

I/O Delay.

then click

System

Storage.

Continued

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Compaq Setup and Diagnostic Software

Computer Setup Features

Task Computer Setup Selection

View information regarding IDE devices connected to the system.

ATAPI devices (CD-ROM) are listed

NOTE:

as ATAPI devices.

Enable/disable IDE drive translation. Click

Specify the boot order of installed peripheral devices (such as diskette drive, hard drive, or CD-ROM drives).

Enable/disable serial and parallel port and/or set resources for onboard system devices (serial port, parallel port, and other system devices).

Set the printer mode (flexible/standard). Click

Set the Num Lock state at power-on. Click

Continued

Click

Built-in Devices,

The information is displayed under

then click

Storage.

Devices.

Built-in Devices,

Under

IDE Devices,

then click

select

Storage.

IDE Drive

Translation.

Click

Built-in Devices,

Click

Boot Order.

Click

Built-in Devices,

Communications.

options under

then click

Select the appropriate

Storage.

Serial Ports or Parallel

Port.

Built-in Devices,

Communications.

select the appropriate

Built-in Devices,

Under

Devices.

then click

Under

Parallel Port,

Bi-directional Port.

then click

Keyboard,

Input

turn on

Lock State At Power-on.

IDE

Num

Disable energy save mode. Click

Management. Disabled.

Select time-out values.

These selections appear only when

NOTE:

energy save mode is set (default).

Enable/disable power LED blink in suspend mode.

This selection does not appear if the

NOTE:

energy saver mode is disabled.

Click

Management. Monitor,

Click

Management. Energy Save.

Built-in Devices,

Select

Built-in Devices,

Under

select the

Time-out

Built-in Devices,

Select

then click

Power

Energy Save

then click

Hard Drive

then click

and/or

value

Power

Blink LED during

Continued

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Computer Setup Features

Task Computer Setup Selection

Enable the Power-on Password. For more information, see the section “Security Management” in Chapter 3.

Enable/disable network server mode, keyboard QuickLock, and QuickLock in energy saver mode. For more information, see the section “Security Management” in Chapter 3.

These selections appear only if a

NOTE:

Power-on Password is set.

Enable the Setup (administrator) Password. For more information, see the section “Security Management” in Chapter 3.

View the current settings of Plug and Play (PnP) devices and set resources for installed boards.

View the currently installed PCI devices and view and/or reconfigure settings (IRQ, I/O, DMA, Memory).

Enable/disable the SCSI controller boot order for Compaq SCSI options.

Continued

Click

Built-in Devices,

Management.

click

Set.

Click

Built-in Devices,

Management.

select the appropriate options.

Click

Built-in Devices,

Management.

select

Enable Setup Password.

Click

Integrated and Add-in Devices,

click

ISA Boards.

Click

Integrated and Add-in Devices,

click

PCI Boards.

Click

Integrated and Add-in Devices,

click

PCI Boards.

Boot Order,

select

then click

Under

Power-on Password,

then click

Under

Power-on Password,

then click

Under

Setup Password,

Under

SCSI Controller

Enable Boot Order.

Security

then

Enable/disable PCI bus mastering, PCI VGA palette snooping, and interrupt sharing.

Restore factory default settings and exit Computer Setup.

Exit Computer Setup without applying or saving any changes.

Save changes to the system configuration and exit Computer Setup.

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Click

Integrated and Add-in Devices,

click

PCI Boards.

select the appropriate options.

Select

File,

Under

then select

System Options,

Set Defaults and

then

Exit.

Select

then select

File,

Exit Without

Saving Changes.

Select

then select

File,

Save Changes

and Exit.

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2-6

Compaq Setup and Diagnostic Software

Computer Checkup (TEST)

NOTE: Computer Checkup (TEST) will detect Compaq hardware. Devices

from other manufacturers may not be detected.

Use Computer Checkup (TEST) in the following instances:

■ To determine if all the devices installed on the workstation are

recognized by the system and functioning properly. Running TEST is optional but recommended after installing or connecting a new device.

■ To save, print, or display the information generated by TEST. You

should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center.

■ To assist your Compaq authorized dealer, reseller, or service provider in

analyzing the system by allowing the service provider to reproduce the same environment on another workstation for testing.

To run Computer Checkup (TEST):

1. Turn on only the external devices that you want to test. You may want to leave the printer connected to log error messages.

2. Access the Compaq Utilities menu.

3. From the Compaq Utilities menu, select Computer Checkup (TEST).

4. When the test option menu appears, select the option to view the device list.

5. Verify that TEST correctly detected the devices installed.

❏ If the list is correct, select OK and go to step 6. ❏ If the list is incorrect, be sure that any new devices are installed

properly. If you do not find an installation problem, call your Compaq authorized dealer, reseller, or service provider.

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6. Select one of the following from the test option menu:

❏ Quick Check Diagnostics—This option runs a quick, general test on

each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete.

❏ Automatic Diagnostics—This option runs unattended, maximum

testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors.

❏ Prompted Diagnostics—This option allows maximum control over

the device testing process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.

7. Follow the instructions on the screen as the diagnostic tests are run on the devices. Record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance.

8. Exit to the Compaq Utilities menu.

View System Information (INSPECT)

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NOTE: View System Information (INSPECT) will detect Compaq hardware.

Devices from other manufacturers may not be detected.

Use View System Information (INSPECT):

■ To view information about the system once it has been configured.

■ To save, print, or display the information generated by INSPECT. You

should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.

■ To assist your Compaq authorized dealer, reseller, or service provider in

analyzing the system by allowing the service provider to reproduce the same environment on another workstation for testing.

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Compaq Setup and Diagnostic Software

The information provided by INSPECT includes:

■ Contents of the operating system startup files

■ Current memory configuration

■ ROM versions

■ Type of processor and coprocessor

■ Diskette, CD-ROM, or hard drives installed

■ Active printer and communications interfaces

■ Modem type installed

■ Graphics settings

NOTE: Categories or items of information displayed by View System Information (INSPECT) are similar to but may vary slightly from those available in Compaq Diagnostics for Windows NT.

Create a Diagnostics Diskette

This option allows you to create both Setup or Diagnostics diskettes from the diagnostics partition. To create these diskettes, follow these steps:

1. Access the Compaq Utilities menu.

2. From the Compaq Utilities menu, select Create a Diagnostics Diskette.

One Diagnostic and two Setup diskettes will be created.

NOTE: The Diagnostics and Setup diskettes can also be created by downloading the latest version from the Compaq website at www.compaq.com.

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Manage a Diagnostics Partition

This option allows you to create, delete, or upgrade the diagnostics software on the hard drive partition. This must be performed from a diagnostics diskette.

CAUTION: Creating a diagnostics partition involves performing a low-level format on the hard drive. Normally this is only done to add diagnostics to a new replacement hard drive. If the diagnostics software is deleted, you will no longer be able to access the Compaq Utilities Menu.

CAUTION: If you install an operating system without first installing the diagnostics partition, you will not be able to install a diagnostics partition without losing all data on your hard disk.

Exit from This Utility

Use this option to exit the Compaq Utilities menu.

ROM BIOS

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Your workstation contains software called Basic Input/Output System (BIOS), which is stored in Read Only Memory (ROM) on the system board. The BIOS contains a set of routines for running Power-On Self-Test (POST) and for accessing hardware specific information. The ROM is upgradable via the ROMPaq software utility.

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Compaq Setup and Diagnostic Software

Power-On Self-Test

When you turn on your workstation, the BIOS runs a number of tests, called Power-On Self-Tests (POST). These tests check and initialize many hardware components. The basic sequence for POST is:

1. Check and initialize low level hardware.

2. Count memory.

3. Initialize processor (s)

4. Detect and spin up all drives.

5. Boot from, in sequence, either a CD, a diskette, or the hard drive.

See Appendix D, “POST Error Messages,” for a listing of POST error codes and steps you can take to resolve an error condition.

Runtime Services

After your workstation boots to the operating system, the BIOS still provides some runtime services to the operating system. For instance, the BIOS provides information to the operating system on how many processors are installed, how the system interrupts are configured, and information on the disk drives. BIOS also provides information about your workstation’s configuration and maintenance.

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Upgrading the ROM BIOS

Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software.

New versions of BIOS may be downloaded from the Compaq website at www.compaq.com. BIOS upgrades are called ROMPaq.

To upgrade your ROM BIOS, execute the ROMPaq software and follow the directions.

Boot Block ROM

The Boot Block ROM cannot be upgraded. For more information about Boot Block ROM, see the section “FailSafe Boot

Block ROM” in Chapter 3.

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Chapter 3

Intelligent Manageability

Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on:

■ Asset Management

■ Fault Management

■ Security Management

■ Configuration Management

■ Integration Management

3-1

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Intelligent Manageability

Asset Management

The Compaq Asset Management solution begins with AssetControl, hardware designed and built into new Compaq workstations, key components, and monitors. AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory of these devices. These features:

■ Provide detailed inventory information about various components,

including:

❏ Manufacturer, model, and serial number of Compaq workstations,

❏ Asset Tag ❏ System board and ROM revision level

■ Allow you to view, print, or electronically save inventory information

and other system configuration details, using:

❏ Compaq Diagnostics for Windows NT ❏ Compaq Management Agents for Workstations ❏ System management products from the Compaq Management

monitors, hard drives, and dual inline memory modules (DIMMs)

Solutions Partners

❏ Management software products supporting the Desktop

Management Interface revision 2.0 (DMI 2.0)

■ Simplify and help ensure the accuracy of inventory and accounting

procedures

■ Streamline service calls by giving the administrator fast access to the

Compaq workstation configuration and history

■ Simplify remote software distribution procedures by allowing the

system administrator to identify software and revision levels remotely

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Compaq Diagnostics for Windows NT

Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view, print, or electronically save the following:

■ System overview

■ AssetControl information

■ Input devices

■ Communications ports

■ Storage devices

■ Graphics information

■ Memory configuration

■ Security management settings

■ System health

■ Operating system

■ Windows version

3-3

To install Compaq Diagnostics for Windows NT, refer to the Software Installation Guide.

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3-4

Intelligent Manageability

Using Compaq Diagnostics for Windows NT

1. Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon, located in the Control Panel.

The screen displays an overview of the workstation hardware and

software.

2. For specific hardware and software information, select a category from the Categories menu or from the toolbar.

NOTE: As you move your cursor over the toolbar icons, the corresponding category names appear near the cursor.

3. To display more detailed information in a selected category, click More in the Information Level box.

NOTE: Categories or items of information displayed by Compaq Diagnostics for Windows NT are similar to but may vary slightly from the information presented in View System Information (INSPECT).

4. Review and print this information and, if necessary, discuss it with your authorized Compaq reseller or service provider.

NOTE: To print the information, click

, then select

File

. Select one of the

following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click

to print the report you selected.

5. To exit Compaq Diagnostics for Windows NT, click File, then click Exit.

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Fault Management

Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using Compaq Diagnostics for Windows NT. If the workstation is connected to a network managed by Simple Network Management Protocol (SNMP)-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the workstation also sends a fault notice to the network management application.

SMART III Hard Drive Fault Prediction

SMART III is an extension of SMART II capability. A SMART III hard drive is able not only to monitor and report on its own health, but to fix problems before they become failures that result in data losses. The SMART III drive periodically executes read scans of the entire disk. These read scans take place during periods of inactivity. During the scan, the disk drive will determine the “health” of each data sector and move data from any questionable areas of the disk to known good areas of the disk. To determine the health of the data during the scan, the drive uses sophisticated methods of Cyclic Redundancy Codes (CRC) and Error Checking and Correcting (ECC) codes to flag potentially bad areas of the disk. With today’s multi-gigabyte hard drives, there are areas of the disk that are not read or written by applications for long periods of time. The SMART III technology will patrol the entire disk so that when unused or infrequently used parts of the disk are called upon, the data will be available.

3-5

ECC Fault Prediction and Prefailure Warranty

When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the screen displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail.

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Intelligent Manageability

Proactive Backup

Proactive Backup software initiates a tape backup upon receiving notice of an impending SMART III hard drive failure. Third-party products that provide this feature include Seagate Backup Exec SMART Client and Cheyenne SMART Drive Agent.

Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

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Security Management

Your workstation includes security features to protect the workstation and data from unauthorized access. You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT (locally), Compaq Management Agents for Workstations, or system management applications from the Compaq Management Solution Partners.

Feature Purpose

Diskette Drive Boot Control Prevents booting from the diskette drive.

Diskette Drive Write Control Prevents writing to the diskette drive.

3-7

Table 3-1

Security Features

Serial or Parallel Interface Control

Power-on Password Prevents use of the workstation until the password is

Setup Password Prevents reconfiguration of the workstation (the use of

QuickLock/QuickBlank Disables keyboard and mouse interface. The Power-on

Cable Lock Provision Inhibits access to the interior of the workstation, which

IDE Controller Prevents transfer of data through the IDE interface.

Prevents transfer of data through the integrated serial or parallel interface.

entered.

the Computer Setup utility) until the password is entered.

Password must be set to enable QuickLock/QuickBlank

prevents unwanted configuration changes or component removal.

The following subsections describe how to access these features.

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3-8

Intelligent Manageability

Disabling Diskette Boot or Diskette Write

IMPORTANT: If you disable the diskette drive, the FailSafe Boot Block ROM

ignores the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs.

To disable the factory settings (that is, to prevent booting from a diskette or prevent saving to a diskette), follow these steps:

1. Turn on the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu.

4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key.

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Storage.

7. Under Removable Media, select the function that you want to disable.

8. Save the configuration and exit the utility.

9. Restart the workstation.

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Disabling a Serial Port or Parallel Port

To disable either of the serial ports or the parallel port, follow these steps:

1. Turn on the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu.

4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key.

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Communications.

7. To disable a Serial Port: a. Under Available Serial Ports, select the port that you want to

disable.

b. Under Settings, select Disabled.

3-9

8. To disable the Parallel Port, under Settings, select Disabled.

9. Save the configuration and exit the utility.

10. Restart the workstation.

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Intelligent Manageability

Password Security

The workstation supports security password features, which can be established through the Compaq Computer Setup menu.

Establishing a Setup Password Using Computer Setup

Establishing a Setup Password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.

1. Turn on or restart the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the

3. Press the Enter key to bypass the welcome screens and display the

4. From the Compaq Utilities menu, select Computer Setup, then press the

screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

Compaq Utilities menu.

Enter key.

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Security Management.

7. Under Setup Password, select Enable Setup Password and follow the instructions on the screen.

8. Save the configuration and exit the utility.

9. Turn off the workstation, then turn it on to establish the password.

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Establishing a Power-on Password Using Computer Setup

Establishing a Power-on Password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. The password must be entered each time the workstation is turned on, when the key icon (

1. Turn on or restart the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the

3. Press the Enter key to bypass the welcome screens and display the

4. From the Compaq Utilities menu, select Computer Setup, then press the

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Security Management.

) appears on the monitor.

screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

Compaq Utilities menu.

Enter key.

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7. Under Power-on Password, click Set and follow the instructions on the screen.

8. Save the configuration and exit the utility.

9. Turn off the workstation, then turn it on to establish the password.

Entering a Power-on Password

To enter a Power-on Password, complete the following steps:

1. Turn on or restart the workstation.

2. When the key icon ( password.

NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.

) appears on the monitor, enter your current

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Intelligent Manageability

If you enter the password incorrectly, a broken key icon ( ) appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.

Changing a Power-on or Setup Password

1. Turn on or restart the workstation. To change the Setup Password, run Computer Setup.

2. When the key icon (

) appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password

NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen. See the section “National Keyboard Delimiter Characters” in this chapter for information about the alternate delimiter characters.

The new password takes effect the next time you turn on the workstation.

Deleting a Power-on or Setup Password

1. Turn on or restart the workstation. To delete the Setup Password, run Computer Setup.

2. When the key icon ( by a slash (/) or alternate delimiter character as shown:

current password/

NOTE: See the “National Keyboard Delimiter Characters” section in this chapter for information about alternate delimiter characters.

) appears, type your current password followed

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Clearing a Power-on and Setup Password

To disable the Power-on and Setup Password features, or to clear the Power-on and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps:

1. Turn off the workstation. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation.

2. Remove the following components:

❏ side access panel ❏ expansion board assembly

3. On SW1, move switch 1 to the ON position.

SW1

3-13

1 2 3 4 5 6

Figure 3-1. Locating the default SW1 switch

IMPORTANT: Switch 1 has a default setting of OFF. When the switch is OFF, your system is password-protected. To re-enable password protection, you MUST return the switch to its

position later in this procedure.

default

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Intelligent Manageability

4. Reassemble the workstation and reconnect the power cord to the electrical wall outlet and to the power connector on the rear of the workstation.

5. Turn on the workstation.

IMPORTANT: Clearing the Power-on Password will also clear the Setup Password. Be sure to reestablish your Setup Password after clearing the Power-on Password.

6. Turn off the workstation once more. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation.

7. Remove the side access panel and the expansion board assembly to access SW1 on the system board.

8. Return switch 1 to its original default (OFF) position.

9. Establish a new Power-on Password, if desired.

10. Reassemble and restart the workstation.

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National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation.

Table 3-2

National Keyboard Delimiter Characters

3-15

Arabic

Belgian

BHCSY*

Brazilian

Chinese

Czech

Danish

French

French Canadian

German

* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

Greek

Hebrew

Hungarian

Italian

Japanese

Korean

Latin American

Norwegian

Polish

Portuguese

Russian

Slovakian

Spanish

Swedish/Finnish

Swiss

Taiwanese

Thai

Turkish

U.K. English

U.S. English

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Intelligent Manageability

QuickLock/QuickBlank

QuickLock/QuickBlank disables the keyboard and mouse interface, and can blank the screen, without exiting open applications.

Enabling QuickLock and QuickBlank

1. Turn on or restart the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu.

4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key.

IMPORTANT: You must set a Power-on Password before you can enable QuickLock or QuickBlank. For more information, see the section “Establishing a Power-on Password Using Computer Setup” in this chapter.

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Security Management.

7. Under Power-on Password, select Enable QuickLock of the Keyboard, then select QuickBlank the screen when locked and/or Initiate QuickLock when entering Energy Saver mode.

NOTE: In order to use

Initiate QuickLock when entering Energy Saver mode,

the Power Management option must be enabled.

8. Save the configuration and exit the utility.

9. Restart the workstation.

For more information about the various screen and configuration options, see Chapter 2.

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Disabling the Keyboard and Mouse Interface

Enter the QuickLock key combination (Ctrl+Alt+L) to disable the keyboard and mouse (or other input device connected to the mouse connector). The applications you are running cannot be accessed, but remain in view unless the QuickBlank feature is also enabled through the Computer Setup utility

Enabling the Keyboard and Mouse Interface

To enable the keyboard and input device connected to the mouse connector, enter the Power-on Password.

NOTE: For security reasons, the characters you type do not appear on the screen. The application will not be affected by the characters typed.

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Intelligent Manageability

Cable Lock Provision

The cable lock provision consists of a two-piece security bracket. The bottom part of the bracket is attached to the workstation with a screw; the top part of the bracket covers the screw and prevents its removal.

To install the security bracket:

1. Separate bracket A and bracket B by bending the metal back and forth

NOTE: The security bracket can be used with a padlock to inhibit access to the interior of the workstation, which prevents unwanted configuration changes or component removal. For increased security, a cable lock can be installed to secure the workstation to a fixed object.

where the two pieces join.

Figure 3-2. Separating the security brackets

2. Insert the tab on bracket A into the notch on the rear of the workstation until the bracket is positioned flat against the side access panel.

3. Align the hole on the flat portion of bracket A with the screw hole on the side access panel.

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4. Install the retaining screw provided in the cable lock kit.

Figure 3-3. Installing bracket A

5. Place bracket B over bracket A to cover the retaining screw.

6. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation. Or, to inhibit access to the interior of the workstation and secure the workstation to a fixed object, install a cable lock (not shown).

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Figure 3-4. Securing the workstation with a padlock

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Intelligent Manageability

Configuration Management

Configuration Management features include:

■ Upgrading the ROM: ❏ Local ROM flash ❏ Remote ROM Flash

■ FailSafe Boot Block ROM

■ Remote Security Management

■ Remote Wakeup and Remote Shutdown

■ Remote System Installation

■ Power Management

■ Advanced Configuration and Power Interface (ACPI)-ready hardware

■ Compaq Support Software CD Kit and support from the Compaq

website

NOTE: Your workstation must be connected to a network to take advantage of all Configuration Management features. Use of some features also requires an established Setup Password.

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Upgrading the ROM

Your workstation comes with reprogrammable flash ROM (read only memory). By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you may:

■ Order an upgraded user ROMPaq diskette from Compaq.

■ Order the Compaq Support Software CD Kit.

■ Download the latest ROMPaq images from the Compaq website

www.compaq.com.

Local ROM Upgrade

To upgrade the ROM after you receive or download a user ROMPaq diskette, follow these steps:

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CAUTION: For maximum ROM protection, be sure to establish a

Setup Password. The Setup Password prevents unauthorized ROM upgrades.

1. Insert the user ROMPaq diskette in the diskette drive and boot the workstation.

2. Enter the Setup Password, if prompted.

NOTE: If the Setup Password is entered correctly, the ROMPaq utility will take over and run the ROM upgrade. If the Setup Password is incorrectly entered, the procedure will terminate and no changes will be made to the ROM.

3. When the utility finishes upgrading the ROM, remove the diskette from the diskette drive and restart your workstation.

IMPORTANT: Do not turn off the power to your workstation until the ROMPaq utility has completed the upgrade process.

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Intelligent Manageability

Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over workstation ROM images over the network. It also results in greater productivity and lower total cost of ownership.

Compaq created the Remote ROM Flash capability to be secure and fail-safe. All workstation ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption. The ROM firmware includes a Boot Block that is protected during the flash process and allows the workstation to be restarted, in the unlikely event of an unsuccessful ROM flash.

Remote ROM Flash is performed in two stages:

1. The system administrator uses the Remote Management Setup software on a centralized management console to prepare a workstation ROMPaq file.

2. The system administrator uses a PC LAN management product, such as Microsoft SMS, Intel LANDesk Manager, or Symantec Norton Administrator for Networks, to distribute and execute the file over the network to remote workstations.

NOTE: Your workstation must be powered on, or turned on through Remote Wakeup, to take advantage of Remote ROM Flash. Use of Remote ROM Flash also requires an established Setup Password.

For more information on enabling Remote ROM Flash, refer to the online

Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration

Tools, and is available in the Support Software CD Kit or at the Compaq website at www.compaq.com.

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FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.

■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe Boot Block

ROM provides enough support to start the system from a user ROMPaq diskette, which will program the system ROM with a valid image.

IMPORTANT: The workstation ships with the diskette drive enabled. If the diskette drive is disabled, the FailSafe Boot Block ROM will override the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs.

Because there is no video or hard drive support from the Boot Block ROM, the keyboard lights communicate information. When the Boot Block detects an invalid system ROM, the system sounds a series of beeps (one long and three short) and flashes the three keyboard lights.

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To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps:

1. Remove any diskettes from the diskette drive and turn off the power.

2. Insert a user ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

If a Setup Password has been established, the Caps Lock light will

turn on.

4. Enter the Setup Password.

If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A “rising tone” series of beeps also signals successful completion.

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Intelligent Manageability

The following table lists the keyboard light combinations, as well as the meaning and action associated with each combination.

Table 3-3

Keyboard Light Combinations

Num Lock

➊

OFF ON OFF System requires Setup Password.

ON OFF OFF System could not start from diskette because the

OFF OFF ON ROM upgrade failed.

ON ON ON ROM upgrade successfully completed.

Caps

Lock

Scroll

➋

Lock

➌

Enter the Setup Password. The light remains turned on until you enter a valid Setup Password.

user ROMPaq diskette is not present, is bad, or the drive is not ready.

Insert a valid user ROMPaq diskette, turn the power off, then turn the power on.

Try another user ROMPaq diskette. If the light remains on, contact Compaq customer support.

Turn power off and back on to resume normal system operation.

Meaning and Required Action

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Figure 3-5. Keyboard lights

Remote Security Management

Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network. It also results in greater productivity and lower total cost of ownership.

NOTE: Your workstation must be powered on, or turned on through Remote Wakeup, to take advantage of Remote Security Management. Use of Remote Security Management also requires an established Setup Password.

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Remote Security Management is performed in two stages:

1. The system administrator uses the Remote Management Setup software on a centralized management console to define the security parameters.

2. The system administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq workstations.

For more information about the Remote Management Setup software and enabling Remote Security Management, refer to the online Remote

Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available in the Support Software CD Kit or at the Compaq website

www.compaq.com.

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Intelligent Manageability

Remote Wakeup and Remote Shutdown

Your workstation has a network controller installed that supports the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client workstation from a remote location, supported by PC LAN management tools.

NOTE: Third-party software tools are required to remotely distribute software.

Remote Wakeup allows the network interface controller to continue functioning, even when power to the workstation has been turned off.

NOTE: The workstation continues to consume a small amount of electricity even after you turn it off. Only when you disconnect the power cord from the electrical outlet does the workstation stop consuming electricity.

For more information on using Remote Wakeup and Remote Shutdown, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available in the Support Software CD Kit or at the Compaq website www.compaq.com.

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Power Management

The power management feature shuts down certain components of the workstation when they are not in use, saving energy without having to shut down the workstation. To enable, customize, or disable standby time-outs, follow these steps:

1. Turn on the workstation.

2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu.

4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key.

5. In the Computer Setup window, click Built-in Devices.

6. In the Built-in Devices window, click Power Management.

3-27

7. Under Hard Drive and/or Monitor, select the Time-out value.

8. Save the configuration and exit the utility.

NOTE: When using a power-managed system, disable monitor time-outs in Computer Setup first, then establish the settings in the operating system, to avoid potential conflicts. Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then select

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Intelligent Manageability

Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware

ACPI defines a hardware interface that allows a standard way to integrate power management features throughout the workstation system, including hardware, operating system, and application software. This enables the workstation to automatically turn on and off peripherals such as CD-ROMs, network cards, hard drives, and printers. With the ACPI technology, peripherals will also be able to activate the workstation. For example, the simple act of inserting a CD-ROM will turn on the workstation and activate a monitor.

Since the workstation ships standard with the ACPI hardware, you will be able to utilize ACPI features once future ACPI-enabled Microsoft operating systems become available. When the new Microsoft operating systems are released, you will need to upgrade the ROM BIOS, driver, and operating system in order to take advantage of the ACPI features.

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Compaq Support Software CD Kit and Support from the Compaq Website

Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are two methods you can use to access support software:

■ You can order the Compaq Support Software CD Kit. This set of

compact discs contains the latest device drivers, utilities, and ROM images needed to run your Compaq workstation.

■ You can download the drivers and utilities from the Compaq website

www.compaq.com.

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NOTE: Both the

The Locator

with

Compaq Support Software CD Kit

Decision Support,

a comprehensive listing of the device

and the website include

drivers, utilities, flashable ROM images, and more, categorized by operating system, computer family, and model for easy retrieval.

Decision Support

provides detailed information for each piece of support software, including descriptions, features, enhancements, dependencies, and critical updates.

If you choose to purchase the Compaq Support Software CD Kit, you have two options:

■ You can purchase a single CD that gives you one-time access to the

latest support software.

■ You can purchase a yearly subscription that delivers up to

12 monthly CDs.

The annual subscription ensures your continuous access to the latest developments.

NOTE: If you call Compaq to place an order, be sure to have the serial number of your workstation available. The serial number is located on the topleft side of the workstation above the side access panel. This number is necessary for all purchases.

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Intelligent Manageability

Integration Management

Integration Management features include:

■ Desktop Management Interface

■ Compaq Management Agents for Workstations

■ Compaq Management Solutions Partners Program

Desktop Management Interface

The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to PC configuration data. Compaq, as a Steering Committee and Technical Committee member of the DMTF, delivers hardware and software instrumentation that supports the DMI standard.

Compaq Management Agents for Workstations

Using the industry-standard Simple Network Management Protocol (SNMP) found in Microsoft Windows NT, Compaq Management Agents for Workstations allows the system administrator to remotely view AssetControl data, configuration data, memory change alerts, NIC performance data, and contact information.

NOTE: For more information about the Integration Management features, refer to the

Workstation Software Reference

Workstations CD at designation.

X:\DOCS\REFERENC\INDEX.HTM

. The reference is located on the SmartStart for

, where X is your CD-ROM drive

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Compaq Management Solutions Partners Program

Compaq delivers management solutions today under Microsoft Windows NT Workstation through the Compaq Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of Intelligent Manageability features with leading systems management products. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq workstations more confidently and cost-effectively.

Compaq Management Solutions Partners include:

■ Intel (LANDesk Management Suite)

■ McAfee Associates (Saber LAN Workstation)

■ Microsoft Corporation (Systems Management Server)

■ Novell (ManageWise)

■ Seagate (LAN Directory)

■ Symantec (Norton Administrator for Networks)

3-31

■ Tally Systems (NetCensus)

■ Computer Associates (UniCenter TNG)

■ Hewlett Packard (OpenView)

■ Tivoli (TME10)

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Chapter 4

Network Communications

This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as printer exchange information from device to device and run common software programs.

NOTE: For more information about installing your network driver, refer to the

Software Installation Guide.

Your workstation comes Ethernet network ready, which means that it has a preinstalled network controller and preinstalled network drivers. The Compaq NC3161 Fast Ethernet Embedded 10/100 with Wake-on-LAN supports a PCI bus mastering, dual speed 10BaseT, and 100BaseTX controller that will automatically detect network connection speed and adjust accordingly. The controller supports full duplex Ethernet, allowing two-way transmission between nodes for up to 20 or 200 Mbytes/sec aggregate bandwidth.

NOTE: Your workstation is also Token Ring Network capable. To connect to a Token Ring Network, you must install a Token Ring board.

4-1

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4-2

Network Communications

Connecting to an Ethernet Network

An RJ-45 Ethernet network connector is included on your workstation. Refer to the following illustration to connect a network cable to the RJ-45

connector.

IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.

Figure 4-1. Attaching the network cable to the RJ-45 connector

Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection.

WARNING: To reduce risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Installing the Network Driver

The network device driver enables the workstation to communicate with the network. The network driver is preinstalled on your workstation. For information about installing the driver, operating system, and other support software, refer to the Software Installation Guide.

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Chapter 5

CD-ROM Drive and PremierSound Audio System

Your workstation includes a CD-ROM drive (IDE) and a PremierSound Audio System. The CD-ROM drive is a random access, read-only storage device capable of retrieving data from a removable compact disc. The PremierSound Audio System provides sound capabilities for increased productivity in the Windows NT Workstation operating environment.

Using the Tray-Load CD-ROM Drive

To insert a CD, refer to the illustration below.

5-1

Figure 5-1. Opening the CD tray and inserting a CD

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5-2

CD-ROM Drive and PremierSound Audio System

The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The indicator turns amber while the drive reads the TOC.

When the indicator turns green , the drive is ready to receive commands and data may be retrieved from the disc.

To remove the CD, press the Eject button.

IMPORTANT:

disable the Eject button to prevent accidental damage to the disc. If the Eject button is disabled by the application software, it will not operate.

Using CD-ROM Software

The first time you use a software program that comes on a compact disc, it may load a certain amount of program data onto the hard drive of your workstation. This enables the program to run more efficiently and quickly in the future.

NOTE

: Some software compact discs take control of the hardware volume

controls. If this occurs, adjust the sound before starting the software.

Read the software manufacturer’s instructions that accompany the compact disc before you attempt to use it. Information to look for includes:

■ How much hard disk space will this program require? Do you have

enough disk space?

■ Will you activate the disc from Windows NT or from the system prompt?

CAUTION:

Do not apply labels to CDs. The presence of a label will cause the CD to become unbalanced and may cause either inconsistent operation or drive failure.

Certain applications or operating system software may

■ Have you connected any special devices this program requires, such as a

joystick?

■ Do you have the required information (such as serial number) available

to answer any questions during the setup program?

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Using Audio CDs

To play an audio CD:

1. Select Programs from the Start button.

2. Then select Multimedia from the Accessories menu.

3. Click CD Player, found in the Multimedia group box, to control audio compact disc play.

Information on using CD Player can be found in the online help for that utility.

CD-ROM Drive Precautions

To ensure that the CD-ROM drive operates properly, observe the following precautions:

■ Do not move the drive during operation. This may cause it to

malfunction during reading.

■ Avoid exposing the drive to sudden changes in temperature, as

condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.

5-3

■ Avoid placing the drive in a location that is subject to high humidity,

extreme temperatures, mechanical vibration, or direct sunlight.

■ Clean the panel and controls with a soft, dry cloth or a soft cloth lightly

moistened with a mild detergent solution. Never spray cleaning fluids directly on the unit.

■ Avoid using any type of solvent, such as alcohol or benzene, which may

damage the finish.

■ If any object or liquid falls into the slot, immediately unplug the

workstation and have it checked by an authorized Compaq service provider.

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5-4

CD-ROM Drive and PremierSound Audio System

PremierSound Audio System

The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. Using a microphone, you can record sounds as data on the hard drive. This sound data may be used in many ways, for example; you can enhance presentation data with voice and music.

If you choose to upgrade your audio system, you must disable the integrated audio controller:

IMPORTANT:

in the Control Panel. Follow the instructions below.

1. From the Control Panel in Windows NT Workstation, select Devices.

2. From the Devices window, select the AudioDrive device.

3. Select the Stop button to stop the AudioDrive device.

4. Select the Startup button.

5. Select Disabled as the Startup Type for the AudioDrive.

6. Select OK.

7. Close the Devices window.

8. Restart the workstation for the changes to take effect.

9. Proceed with the installation process for your upgrade audio controller board.

Do not remove the ESS 1869 driver from the Drivers window

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Chapter 6

Hardware Upgrade Preparations

This chapter explains how to prepare the workstation for the installation of optional hardware upgrades. Information about reconfiguring the workstation is also discussed to ensure that newly installed components are recognized by your system. This chapter also identifies all internal components.

IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software third-party devices that were not included with the workstation. For more information about the setup procedures, refer to the

Guide.

To install the following upgrades or optional equipment, see the related chapter:

■ Memory (Chapter 7)

■ Drives (Chapter 8)

■ Expansion Boards (Chapter 9)

■ Processors (Chapter 10)

you install any optional hardware or

before

6-1

Software Installation

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6-2

Hardware Upgrade Preparations

Installation Sequence

This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles.

CAUTION: Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix B for more information.

2. If you are installing or removing drives in the front bays, see the section “Removing the Front Bezel” in this chapter for instructions.

3. Open the workstation by removing its outside side access panel. See the section “Removing the Side Access Panel” in this chapter for instructions.

4. Install any optional equipment: ISA or PCI expansion board, Accelerated Graphic Port (AGP) graphics controller, processor upgrade, memory, or drive. See the applicable chapters in this manual or the documentation provided with the optional equipment for instructions.

5. Replace the front bezel, if necessary, and the side access panel.

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6. Reconnect the power cord to the back of the workstation and plug in the power cord to a grounded AC outlet.

7. Turn on the monitor, workstation, and any devices you installed.

8. Reconfigure the workstation, if necessary. See Chapter 2 for instructions.

9. Test the workstation (optional) using the TEST utility.

Reconfiguring the Workstation

System configuration is the process of specifying the devices and programs that make up a system. When you add or remove optional equipment, you must reconfigure the workstation by running Computer Setup in order for the changes to be recognized.

Run the Computer Setup utility after you complete the installation. To configure in Windows NT, use Control Panel and configure your specific option.

If configuration settings are incorrect, one or more devices may not work properly, and you may receive an error message. If this occurs, run the Computer Setup utility again. See Chapter 2 for more information on Computer Setup.

6-3

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6-4

Hardware Upgrade Preparations

Removing the Side Access Panel

To remove the side access panel:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Refer to the following illustration to remove the side access panel.

Figure 6-1. Loosening the four rear panel thumbscrews and removing the side access panel

IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews.

NOTE: The hood labels attached to the inside of the side access panel provide system configurations and instructions for the installation of additional components.

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Removing the Front Bezel

You will need to remove the front bezel when you are installing or removing drives in the front bay. To remove the front bezel:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the side access panel.

3. Refer to the following illustration to remove the front bezel.

6-5

PAC M O C

Figure 6-2. Pressing front bezel release latches and removing front bezel

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6-6

Hardware Upgrade Preparations

Identifying Internal Components

The following illustration and table identify the internal components of your workstation.

MPACT CO

Figure 6-3. Identifying internal components

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Table 6-1

Internal Components

Ref. Component

CD-ROM drive, drive bay 4

6-7

* Speaker with PremierSound and fixed equalization

* Power supply

* An optional Zip Drive can be installed in either bay.

5.25-inch drive bay, drive bay 5

5.25-inch drive bay, drive bay 6

3.5-inch diskette drive, drive bay 7

3.5-inch removable hard drive cage that supports either three

1.0-inch drives or two 1.6-inch drives; drive bay 1 on bottom, bay 2 in middle, and bay 3 on top.

Expansion board assembly (includes riser board, PCI expansion slots, and ISA expansion slots)

System board (includes SW1 switch, AGP expansion slot, four DIMM sockets, two processor slots, and other connectors)

Accelerated Graphics Port (AGP) graphics controller (preinstalled on select models)

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6-8

Hardware Upgrade Preparations

Removing the Expansion Board Assembly

To remove the expansion board assembly:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the side access panel.

3. Refer to the following illustration to remove the expansion board assembly.

Figure 6-4. Removing the expansion board assembly

4. Reassemble the workstation, and connect the power cord to the grounded AC outlet and to the workstation.

IMPORTANT: After connecting the power cord to the grounded AC outlet and to the workstation, DO NOT turn the power button on if the Power LED is a steady amber color. A steady amber color indicates that the expansion board assembly is not seated properly. Disconnect the power cord and reseat the expansion board assembly.

IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews.

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Reinstalling the Expansion Board Assembly

To reinstall an expansion board assembly, follow these steps:

1. Slide the expansion board assembly into the chassis 1, aligning the guide rails and tab(s) 2.

2. Align the holes 3 in the back of the chassis.

3. Press the expansion board assembly firmly over the connector.

6-9

Figure 6-5. Reinstalling the expansion board assembly

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6-10

Hardware Upgrade Preparations

Removing the Removable Hard Drive Cage

To remove the removable hard drive cage:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and from the back of the workstation.

2. Remove the side access panel.

3. Refer to the following illustration to remove the removable hard drive cage.

Figure 6-6. Loosening the two thumbscrews and removing the removable hard drive cage

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Reinstalling the Removable Hard Drive Cage

6-11

When reinserting the removable hard drive cage 1, be sure to align the tab on the bottom corners of the cage with the workstation chassis. Tighten the thumbscrews 3.

Figure 6-7. Reinserting the removable hard drive cage

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6-12

Hardware Upgrade Preparations

Identifying the System Board Components

The following illustration and table identify the internal system board components of your workstation.

21 3 4 5 6 7 8 9

11 12

141516

Figure 6-8. Identifying system board components

Table 6-2

System Board Components

Ref. Component

Power switch and power LED connector

Power connector

External battery connector

Diskette drive connector

Secondary IDE connector

Primary IDE connector

Wide-Ultra SCSI connector

Continued

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6-13

System Board Components

Ref. Component

;

Processor power module connector for primary processor

Processor power module connector for secondary processor

Secondary processor slot

Primary processor slot

SW1 switch

DIMM sockets 1-4

AGP expansion slot

Wake On LAN connector

Riser board connector

Continued

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Chapter 7

Memory Upgrades

This chapter explains how to install additional memory. For information on preparing the workstation for upgrades, see Chapter 6.

Installing Additional Memory

Your workstation supports Registered 100-MHz Error Checking and Correcting (ECC) SDRAM dual inline memory modules (DIMMs). Additional DIMMs (32-MB, 64-MB, 128-MB, or 256-MB) are available to upgrade the memory. The workstation has four DIMM sockets on the system board to support up to a maximum of 1 GB. The four DIMM sockets are numbered from DIMM1 through DIMM4.

7-1

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7-2

Memory Upgrades

The following figure illustrates the physical location of all DIMM sockets. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets.

IMPORTANT: Before installing additional DIMMs, read “Important Guidelines for DIMM Installation” in the following section.

DIMM 4 DIMM 3 DIMM 2 DIMM 1

Figure 7-1. Location of DIMM sockets 1-4

NOTE: The DIMM sockets are numbered in sequence from 1-4. DIMM1 is located closest to the processor, and DIMM4 is located closest to the edge of the board.

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Important Guidelines for DIMM Installation

When installing DIMMs, you MUST follow these guidelines:

■ Use only 32-, 64-, 128-, or 256-MB, Registered 100-MHz Error

Checking and Correcting (ECC) SDRAM DIMMs.

■ Registered DIMMs must be used.

■ DIMMs must have a 4 KHz refresh rate.

■ DO NOT INSTALL DIMMS THAT DO NOT SUPPORT ERROR

CHECKING AND CORRECTING (ECC).

■ A DIMM can be installed only one way. Be sure to match the two key

slots on the DIMM with the tab on the DIMM socket. Push the DIMM

down into the DIMM socket, ensuring that it is fully inserted and properly seated.

■ When upgrading, do not exceed 1 GB total. Upgrades exceeding

1 GB will cause the system to halt.

Installing DIMM Modules

7-3

CAUTION: When handling a DIMM, be careful not to touch any

of the contacts. Doing so may damage the module.

CAUTION: Static electricity can damage the electronic components of the workstation or optional boards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix B, “Electrostatic Discharge,” for more information.

IMPORTANT: Prior to installing additional DIMMs, read “Important Guidelines for DIMM Installation” in the previous section.

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7-4

Memory Upgrades

To install a memory module:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the side access panel.

3. Remove the AGP graphics controller, if necessary.

4. Refer to the following illustration to install a DIMM module.

Figure 7-2. Installing a DIMM module

To remove a memory module, reverse the above procedure.

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Chapter 8

Drives

This chapter explains how to install additional hard drives. This chapter also provides guidelines for installing SCSI drives. For additional information about installing optional SCSI and non-SCSI drives, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider.

For information on preparing the workstation for upgrades, see Chapter 6.

Installing Additional Drives

Your workstation supports up to seven individual drive bays. See Table 8-1 for a description of the drive bay components.

3 2 1

8-1

Figure 8-1. Identifying drive bay components

COMPACT

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8-2

Drives

As shown in Figure 8-1, drive bays 1 through 3 are located in the removable hard drive cage located behind the side access panel of the workstation. Drive bays 4 through 7 are located on the front of the workstation. They support various drive configurations.

Table 8-1

Drive Bay Components

Ref. Component Description

Bay 1 Part of the removable hard drive cage. A 3.5-inch, third-height

bay that supports a 1.0-inch hard drive or a 1.6-inch hard drive.

* An optional Zip drive can be installed in these bays.

Bay 2 Part of the removable hard drive cage. A 3.5-inch, third-height

bay that supports a 1.0-inch hard drive. Bay 2 is not available when a 1.6-inch drive is installed in bay 1 or bay 3.

Bay 3 Part of the removable hard drive cage. A 3.5-inch, third-height

bay that supports a 1.0-inch hard drive or 1.6-inch hard drive.

Bay 4 5.25-inch, half-height bay that supports 1.0-inch or 1.6-inch

storage devices. A CD-ROM drive is shipped in bay 4.

Bay 5* 5.25-inch, half-height bay that supports 1.0-inch or 1.6-

inch storage devices.

Bay 6* 5.25-inch, half-height bay that supports 1.0-inch or 1.6-inch

storage devices.

Bay 7 3.5-inch, third-height bay that supports a 1.0-inch device. A

standard 3.5-inch diskette drive is shipped in bay 7.

Air plenum (cooling chamber)

Side of air plenum provides temporary storage for the hardware screws used to install optional mass storage devices in the removable hard drive cage and in the front bays.

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Removing a Blank Drive Bezel

A blank drive bezel covers bays 5 and 6 when they are not occupied with a storage device. You will need to remove a drive bezel before installing any removable media storage device (such as a CD-ROM, diskette, or other device) in these bay locations. You will not need to replace the drive bezel after the drive installation.

To remove a blank drive bezel:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the side access panel and front bezel.

3. Refer to the following illustration to remove a blank drive bezel.

8-3

Figure 8-2. Removing a blank drive bezel

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8-4

Drives

Removing a Cooling Shield

A cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection.

To remove a cooling shield:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the side access panel and front bezel.

3. Refer to the following illustration to remove a cooling shield.

COMPACT

Figure 8-3. Removing a cooling shield

IMPORTANT:

You will also need to replace the shield after the drive is

installed in the bay.

To replace the cooling shield, reinsert the two screws.

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Locating the Hardware Screws

A total of 17 extra hardware screws are provided on the side of the air plenum. The top group of eight screws ➊ is for installing hard drives in the removable hard drive cage. The bottom group of nine screws ➋ is for installing removable media storage devices in the front drive bays.

Figure 8-4. Locating the hardware screws for drive bay installations

8-5

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8-6

Drives

Installing a 7200 rpm Hard Drive in Bays 5 or 6

Drive bays 5 and 6 can be configured with either 1.0-inch or 1.6-inch, 7200 rpm hard drive. Other than using different screw holes, the installation for both drives is basically the same.

NOTE

: Before installing a SCSI device, please read “SCSI Cables and

Guidelines” later in this chapter.

To install a 7200 rpm hard drive:

1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

2. Remove the following components:

❏

side access panel

❏

front bezel

❏

cooling shield

3. Refer to the following illustrations to install a 7200 rpm hard drive in bays 5 or 6.

Figure 8-5. Installing a 7200 rpm hard drive in the hard drive bracket

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Figure 8-6. Installing a hard drive

8-7

COMPACT

Figure 8-7. Replacing the cooling shield

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8-8

Drives

Figure 8-8. Connecting the SCSI signal cable and power cable

4. Reassemble the workstation.

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Compaq Professional Workstation AP500 Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Professional Workstation AP500

Notice

Contents

About This Guide

Text Conventions

Symbols in Text

Symbols on Equipment

Getting Help

Compaq Website

Telephone Numbers

Standard Features

SmartStart for Workstations

Front Panel Components

Rear Panel Components

Side View Components

Keyboard and Mouse

Special Mouse Functions

Special Keyboard Functions

Windows Logo Key

Keyboard Lights

Accessing the Compaq Utilities Menu

Computer Setup

Computer Checkup (TEST)

View System Information (INSPECT)

Create a Diagnostics Diskette

Manage a Diagnostics Partition

Exit from This Utility

ROM BIOS

Power-On Self-Test

Runtime Services

Upgrading the ROM BIOS

Boot Block ROM

Asset Management

Compaq Diagnostics for Windows NT

Fault Management

ECC Fault Prediction and Prefailure Warranty

Proactive Backup

Surge-Tolerant Power Supply

Thermal Sensor

Security Management

Disabling Diskette Boot or Diskette Write

Disabling a Serial Port or Parallel Port

Password Security

QuickLock/QuickBlank

Cable Lock Provision

Configuration Management

Upgrading the ROM

FailSafe Boot Block ROM

Remote Security Management

Remote Wakeup and Remote Shutdown

Power Management

Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware

Integration Management

Desktop Management Interface

Compaq Management Agents for Workstations

Compaq Management Solutions Partners Program

Connecting to an Ethernet Network

Installing the Network Driver

Using the Tray-Load CD-ROM Drive

Using CD-ROM Software

Using Audio CDs

CD-ROM Drive Precautions

PremierSound Audio System

Installation Sequence

Reconfiguring the Workstation

Removing the Side Access Panel

Removing the Front Bezel

Identifying Internal Components

Removing the Expansion Board Assembly

Reinstalling the Expansion Board Assembly

Reinstalling the Removable Hard Drive Cage

Identifying the System Board Components

Installing Additional Memory

Important Guidelines for DIMM Installation

Installing DIMM Modules

Installing Additional Drives