Compaq Presario V3000 Service Manual

b

Maintenance and Service
Guide

Compaq Presario V3000 Notebook PC

Document Part Number: 418333-001

June 2006

This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

© Copyright 2006 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of
Microsoft Corporation. Intel and Core are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. AMD, Sempron, Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license.

The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
Compaq Presario V3000 Notebook PC
First Edition: June 2006
Document Part Number: 418333-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18

2 Troubleshooting

2.1 Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.3 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.4 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–9

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–18

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.6 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–26

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.14 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.15 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5–50

5.16 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52

5.17 Audio/Infrared Board . . . . . . . . . . . . . . . . . . . . . . 5–54

5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–58

5.20 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–60

5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62

5.22 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–67

5.23 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–70

5.24 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–78

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Screw Listing

B Backup and Recovery

C Display Component Recycling

D Connector Pin Assignments

E Power Cord Set Requirements

Index

vi Maintenance and Service Guide

Product Description

The Compaq Presario V3000 Notebook PC offers advanced
modularity, Intel® Core™ Duo and Core Solo processors or
AMD Turion™ 64 Mobile Technology and Mobile AMD
Sempron™ processors, and extensive multimedia support.

1

Compaq Presario V3000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ The following processors are available, varying by

computer model:

❏ Intel Core Duo T2600 (2.16-GHz)

❏ Intel Core Duo T2500 (2.00-GHz)

❏ Intel Core Duo T2400 (1.83-GHz)

❏ Intel Core Duo T2250 (1.73-GHz)

❏ Intel Core Duo T2300 (1.66-GHz)

❏ Intel Core Duo T2050 (1.60-GHz)

❏ Intel Core Solo T1350 (1.80-GHz)

❏ AMD Turion ML-52 1.60-Ghz

❏ AMD Turion ML-50 1.60-GHz

❏ Mobile AMD Sempron 3400+ (1.80-GHz)

❏ Mobile AMD Sempron 3200+ (1.60-GHz)

■ 14.0-inch WXGA (1280 × 768) TFT display with over

16.7 million colors, varying by computer model

■ 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive,

varying by computer model

■ 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz

and 533 MHz, expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, or Free DOS, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on/off button and dedicated

two-way scroll zone

■ Integrated 10/100 BASE-T Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

1–2 Maintenance and Service Guide

Product Description

■ Integrated wireless support for Mini Card IEEE 802.11b and

802.11b/g WLAN device

■ Support for ExpressCard

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery

■ Stereo speakers with volume up and down buttons

■ Integrated microphone (select models only)

■ Support for the following optical drives:

❏ DVD/CD-RW Combo Drive

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Consumer infrared lens

❏ Docking (select models only)

❏ ExpressCard

❏ External monitor

❏ IEEE 1394 digital (select models only)

❏ Memory Reader (select models only)

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out (select models only)

❏ Universal Serial Bus (USB) v. 2.0

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.5, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any
batteries at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown
below and described in Table 1-1.

Front Components

Table 1 -1

Front Components

Item Component Function

1 Wireless switch

(select models only)

2 Wireless light Blue: An integrated wireless device, such

3 Consumer infrared

lens
(select models only)

4Audio-in

(microphone) jack

Turns the wireless feature on or off, but
does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be
set up.

as a wireless local area network (LAN)
device and/or a Bluetooth® device, is
turned on.

Red: An integrated wireless device is
turned off.

Links the computer to the HP Remote
Control (select models only).

Connects an optional computer headset
microphone, stereo array microphone, or
monaural microphone.

5Audio-out

(headphone) jack

1–6 Maintenance and Service Guide

Produce sound when connected to optional
powered stereo speakers, headphones, ear
buds, a headset, or television audio.

Product Description

The external components on the right side of the computer
are shown below and described in Table 1-2.

Right-Side Components

Table 1 -2

Right-Side Components

Item Component Function

1 Optical drive Reads an optical disc.

2 USB ports (2) Connect optional USB devices.

3 RJ-11 (modem) jack Connects a modem cable.

4 Power connector Connects an AC adapter.

5 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but it may not prevent
the computer from being mishandled
or stolen.

Maintenance and Service Guide 1–7

Product Description

The external components on the left side of the computer are
shown below and described in Table 1-3.

Left-Side Components

1–8 Maintenance and Service Guide

Product Description

Table 1 -3

Left-Side Components

Item Component Function

1 S-Video-out jack Connects an optional S-Video device such

as a television, VCR, camcorder, overhead
projector, or video capture card.

2 External monitor port Connects an external VGA monitor or

projector.

3 Expansion port 3 Connects the computer to an optional

expansion product.

The computer has only one

✎

expansion port. The term

expansion port 3

type of expansion port.

describes the

4 RJ-45 (network) jack Connects a network cable.

5 USB port Connects an optional USB device.

6 1394 port Connects an optional IEEE 1394 or 1394a

device, such as a camcorder.

7 Memory Reader Supports the following optional digital card

formats: Secure Digital (SD) Memory Card,
MultiMediaCard (MMC), Secure Digital
Input/Output (SD I/O), Memory Stick (MS),
Memory Stick Pro (MSP), xD-Picture Card
(XD), xDPicture Card (XD) Type M.

8 Memory Reader light On: A digital card is being accessed.

9 ExpressCard slot Supports optional ExpressCard/54 cards.

Maintenance and Service Guide 1–9

Product Description

The computer keyboard components are shown below and
described in Table 1-4.

Keyboard Components

1–10 Maintenance and Service Guide

Product Description

Table 1-4

Keyboard Components

Item Component Function

1 Function keys (12) Execute frequently used system functions

when pressed in combination with the fn
key.

2 caps lock key Enables caps lock and turns on the

caps lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrows keys Move the cursor around the screen.

7 Embedded numeric

8 num lock key Enables numeric lock, turns on the

key Executes frequently used system

functions when pressed in combination
with a function key or the esc key.

menu.

Displays a shortcut menu for items

applications key

keypad keys (15)

beneath the pointer.

Can be used like the keys on an external
numeric keypad.

embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide 1–11

Product Description

The computer top components are shown below and described in
Table 1-5.

Top Components, Part 1

Table 1 -5

Top Components, Part 1

Item Component Function

1 Power button When the computer is

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ in hibernation, briefly press to

exit hibernation.

2 Speakers (2) Produce sound.

1–12 Maintenance and Service Guide

Table 1 -5

Product Description

Top Components, Part 1

Item Component Function

3 Media button If QuickPlay is not installed and the

computer is

■ On, the media button opens the music
program or Media menu, allowing you to
select a multimedia program.

■ Off, the media button does not function.

■ In standby, the media button resumes

from standby into Windows.

If QuickPlay is installed and the computer is

■ On, the media button opens the music
program or Media menu, allowing you to
select a multimedia program.

■ Off, the media button opens the music
program or the Media menu, allowing
you to select a multimedia program.

■ In standby, the media button resumes
from standby into Windows.

(Continued)

The media button does not affect the

✎

hibernation file or the procedure for
restoring from hibernation.

4 Volume mute button Mutes and restores speaker sound.

5 Volume scroll zone Adjusts volume. Slide your finger to the left

to decrease volume and to the right to
increase volume. Alternatively, you can tap
the left half of the scroll zone to decrease
volume, or you can tap the right half of the
scroll zone to increase volume.

Maintenance and Service Guide 1–13

Product Description

The computer TouchPad components are shown below and
described in Table 1-6.

TouchPad Components

1–14 Maintenance and Service Guide

Product Description

Table 1 -6

TouchPad Components

Item Component Function

1 TouchPad light Blue: TouchPad is enabled.

Amber: TouchPad is disabled.

2 TouchPad Moves the pointer and selects or activates

items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.

3 TouchPad horizontal

scroll zone

4 Left and right

TouchPad buttons

5 TouchPad vertical

scroll zone

6 TouchPad on/off

button

Scrolls left or right.

Function like the left and right buttons on an
external mouse.

Scrolls up or down.

Enables/disables the TouchPad.

Maintenance and Service Guide 1–15

Product Description

The external components on the bottom of the computer
are shown below and described in Table 1-7.

Bottom Components

Table 1-7

Bottom Components

Item Component Function

1 Battery bay Holds the battery.

2 Battery release latch Releases the battery from the battery

bay.

3 Optical drive Reads an optical disc.

4 Hard drive bay Holds the hard drive.

1–16 Maintenance and Service Guide

Table 1-7

Product Description

Bottom Components

Item Component Function

5 vents (4) Enable airflow to cool internal

components.

Ä

✎

(Continued)

To prevent overheating, do not
obstruct vents. Use the computer
only on a hard, flat surface. Do
not allow another hard surface,
such as an adjoining optional
printer, or a soft surface, such as
pillows or thick rugs, or clothing,
to block airflow.

The computer fan starts up
automatically to cool internal
components and prevent
overheating. It is normal for the
internal fan to cycle on and off
during routine operation.

6 Memory module

compartment

7 Mini Card compartment Holds a wireless LAN device

Contains the memory module slots.

(select models only).

To prevent an unresponsive

✎

system and the display of a
warning message, replace with
only a Mini Card device
authorized for use in the
computer by the governmental
agency that regulates wireless
devices in your country. If you
replace the device and then
receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care through
the Help and Support Center.

Maintenance and Service Guide 1–17

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Turion and Mobile AMD Sempron processors or

Intel Core Duo and Core Solo processors

■ Audio

■ Display

■ ExpressCard

■ Fan

Ä

■ Hard drive

■ Keyboard and TouchPad

■ Memory module

■ Mini Card modules

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software. Exhaust air is
displaced through the ventilation grill located on the left side of
the computer.

1–18 Maintenance and Service Guide

WARNING: Only authorized technicians trained by HP should repair

Å

this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2.1 Setup Utility

2

Troubleshooting

The Setup Utility is a ROM-based information and customization
utility that can be used even when your Windows operating
system is not working or will not load.

The utility reports information about the computer and provides
settings for startup, security, and other preferences.

1. Turn on or restart the computer in Windows.

2. Before Windows opens and while the “Press <F10> to enter
setup” prompt is displayed in the lower-left corner of the
screen, press

f10.

Maintenance and Service Guide 2–1

Troubleshooting

2.2 Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of
the Setup Utility. If the computer is not in the Setup Utility, begin
at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To open the Setup Utility, turn on or restart the computer in
Windows, and then press
to enter setup,” is displayed in the lower-left corner of the
screen.

2. Use the arrow keys to select System Configuration >
Language, and then press

f10 while the prompt, “Press <F10>

enter.

3. Press
then press

f5 or f6 (or use the arrow keys) to select a language, and

enter to select a language.

4. When a confirmation prompt with your preference selected is
displayed, press

5. To set your preferences and exit the Setup Utility, press

enter to save your preference.

f10

and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in
Windows.

2–2 Maintenance and Service Guide

Troubleshooting

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not
support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow
keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press f1.

■ To display additional navigation and selection information

while the Setup Utility is open, press

f5 or f6.

f1.

Displaying System Information

The following procedure explains how to display system
information in the Setup Utility. If the Setup Utility is not open,
begin at step 1. If the Setup Utility is open, begin at step 2.

1. To open the Setup Utility, turn on or restart the computer in
Windows, and then press

f10 while the prompt, “Press <F10>

to enter setup,” is displayed in the lower-left corner of the
screen.

2. Access the system information by using the Main menu.

3. To close the Setup Utility without changing any settings, use
the arrow keys to select Exit > Exit Discarding Changes,
and then press

enter. (The computer restarts in Windows.)

Maintenance and Service Guide 2–3

Troubleshooting

Restoring Default Settings in the
Setup Utility

The following procedure explains how to restore the Setup Utility
default settings. If the computer is not in the Setup Utility, begin
at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To open the Setup Utility, turn on or restart the computer in
Windows, and then press
to enter setup,” is displayed in the lower-left corner of the
screen.

f10 while the prompt, “Press <F10>

2. Select Exit > Load Setup Defaults, and then press

✎

3. When the Setup Confirmation is displayed, press
your preferences.

4. To set your preferences and exit the Setup Utility, press
and then follow the instructions on the screen.

The Setup Utility default settings are set when you exit the Setup
Utility and go into effect when the computer restarts.

Your password, security, and language settings are not
changed when you restore the factory default settings.

enter to save

Using Advanced Setup Utility Features

This guide describes the Setup Utility features recommended for
all users. For more information about the Setup Utility features
recommended for advanced users only, refer to the Help and
Support Center, which is accessible only when the computer is
in Windows.

f10.

f10,

The Setup Utility features available for advanced users include a
hard drive self-test, a Network Service Boot, and settings for boot
order preferences.

The “<F12> to boot from LAN” message that is displayed in the
lower-left corner of the screen each time the computer is started
or restarted in Windows or restored from hibernation is the
prompt for a Network Service Boot.

2–4 Maintenance and Service Guide

The “Press <ESC> to change boot order” message that is
displayed in the lower-left corner of the screen each time the
computer is started or restarted in Windows or restored from
hibernation is the prompt to change the boot order.

Closing the Setup Utility

You can close the Setup Utility with or without saving changes.

■ To close the Setup Utility and save your changes from the

current session, use either of the following procedures:

❏ Press f10, and then follow the instructions on the screen.

– or –

❏ If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to
select Exit > Exit Saving Changes, and then press

Troubleshooting

enter.

When you use the

f10 procedure, you are offered an option

to return to the Setup Utility. When you use the Exit
Saving Changes procedure, the Setup Utility closes when
you press

❏ To close the Setup Utility without saving your changes

enter.

from the current session:

If the Setup Utility menus are not visible, press

esc to

return to the menu display. Then use the arrow keys to
select Exit > Exit Discarding Changes, and then press

enter.

After the Setup Utility closes, the computer restarts in Windows.

Maintenance and Service Guide 2–5

Troubleshooting

2.3 Setup Utility Menus

The menu tables in this section provide an overview of Setup
Utility options.

Some of the Setup Utility menu listed in this chapter may not

✎

Selecting from the Main Menu

be supported by your computer.

Table 2-1

Main Menu

Select To Do This

System Information ■ View and change the system time and date.

■ View identification information about the

computer.

■ View specification information about the

processor, memory size, system BIOS, and
keyboard controller version (select models
only).

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an administrator

password.

Power-on password Enter, change, or delete a power-on password.

2–6 Maintenance and Service Guide

Selecting from the System
Configuration Menu

Table 2-3

System Configuration Menu

Select To Do This

Language Support Change the Setup Utility language.

Troubleshooting

Embedded WLAN Device
Radio

Embedded Bluetooth
Device (select models only)

Enhanced SATA support

Enable/disable an embedded wireless LAN
device.

Enable/disable an embedded Bluetooth® device
(select models only).

Enable/disable enhanced SATA mode.

(select models only)

Boot Options Set the following boot options:

■ f10 and f12 Delay (sec.)—Set the delay for the

f10 and f12 functions of the Setup Utility in

intervals of 5 seconds each (0. 5, 10, 15, 20).

■ CD-ROM boot—Enable/disable boot from

CD-ROM.

■ Floppy boot—Enable/disable boot from Floppy.

■ Internal Network Adapter boot—Enable/disable

boot from Internal Network Adapter.

■ Boot Order—Set the boot order for:

❐ USB Floppy
❐ ATAPI CD/DVD ROM Drive
❐ Hard drive
❐ USB Diskette on Key
❐ USB Hard drive
❐ Network adapter

Maintenance and Service Guide 2–7

Troubleshooting

Selecting from the Diagnostics Menu

Table 2-4

Diagnostics Menu

Select To Do This

Hard Disk Self Test Run a comprehensive self-test on the hard drive.

On models with two hard drives, this menu

✎

option is called the Primary Hard Disk Self
Test.

Secondary Hard Disk Self
Test (select models only)

Run a comprehensive self-test on a secondary
hard drive.

2–8 Maintenance and Service Guide

2.4 Troubleshooting Flowcharts

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

Troubleshooting

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–9

Troubleshooting

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–10 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

N

Go to
Is there
power?

Y

N

Beeps,

LEDs, or error

messages?

Y

N

Is there video?

(no boot)

Y

N

Is the OS

loading?

Y

N

Is there

sound?

Y

“Flowchart

2.2—No Power,
Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video,
Part 1.”

Go to

“Flowchart

2.9—No Operating
System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio,
Par t 1.”

N

All drives
working?

Y

N

Keyboard/

pointing

device

working?

Y

N

Connecting

to network

or modem?

Y

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunc­tioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunc­tioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–11

Troubleshooting

N

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

N

Power up

on battery

power?

Reset

power.*

Y

N

Power up

on AC

power?

Reset

power.*

Y

Y

Power up in

docking
device?

1. Reseat the power cables in the docking
device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

N

Power up

on battery

power?

Go to

“Flowchart

2.3—No Power,
Par t 2.”

Y

N

Power up

on AC power?

Go to

“Flowchart

2.4—No Power,
Part 3.”

Y

*NOTES

1. On select models, there is a separate
reset button.

2. On select models, the computer can be
reset using the standby switch and either
the lid switch or the main power switch.

Done

YN

2–12 Maintenance and Service Guide

Power up

in docking

device?

Go to

“Flowchart

2.8—Nonfunctioning
Docking Device

(if applicable).”

Flowchart 2.3—No Power, Part 2

N

Continued from

“Flowchart

2.2—No Power,
Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Y

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Power on?

Y

Done

N

(if applicable).

Y

Done

Replace

power supply

Power on?

N

Go to

“Flowchart

2.4—No Power,
Part 3.”

Maintenance and Service Guide 2–13

Done

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power,
Part 2.”

Plug directly

into AC outlet.

Y

Power LED

on?

N

Reseat AC adapter

in computer and

at power source.

Power on?

N

Power outlet

active?

Y

Replace

power cord.

Y

N

Y

Done

Done

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power,
Part 4.”

External

Replace external

AC adapter.

N

Power on?

Y

Power on?

N

2–14 Maintenance and Service Guide

Done

Done

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power,
Par t 3.”

Open

computer.

Y

Reseat loose

Loose or

damaged

parts?

N

components and

boards and

replace damaged

items.

Troubleshooting

computer and

Y

Close

retest.

Power on?

Done

N

Replace the following items (if applicable). Check
computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video,
Part 2.”

*NOTE: To change from internal to
external display, use the hotkey
combination.

Internal or

display*?

External

brightness.

Video OK? Done

N

Check for bent

pins on cable.

external

Adjust

Stand-alone

Internal

Y

Y

Adjust

brightness.

Video OK? Done

N

A

Press lid

switch to ensure

operation.

Y

Video OK? Done

N

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

N

Video OK?

YY

Done

2–16 Maintenance and Service Guide

Try
another
display.

Internal and

external

video OK?

Done

N

Replace

system

board.

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video,
Part 1.”

Remove

computer from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

N

Video OK?

Y

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Y

Video OK?

Go to “A” in

“Flowchart

2.6—No Video,
Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

N

Try another

external
monitor.

Internal

and external

video OK?

Y

Done

Y

Done

N

Adjust external

monitor display.

Maintenance and Service Guide 2–17

N

Go to

“Flowchart

2.8—Nonfunctioning
Docking Device

(if applicable).”

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

N

Remove computer,

replace docking

device.

Y

Done

Reinstall

computer into

docking device.

Docking

device

operating?

N

Test replacement

docking device with

new computer.

Y

Done

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS)
Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading,

go to

Diskette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

Optical Drive.”

No OS loading from network,

“Flowchart 2.20—No Network/Modem

go to

Connection.”

*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,
Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

N

Reseat

external

hard drive.

OS loading?

N

Boot

from

CD?

Y

Check the Setup
utility for correct

booting order.

Y

Y

N

Go to

“Flowchart

2.11—No OS
Loading,

Hard Drive, Part 2.”

Done

Boot
from

diskette?

Y

N

Go to

“Flowchart

2.13—No OS
Loading,

Diskette Drive.”

N

Boot
from

hard drive?

Y

Done

2–20 Maintenance and Service Guide

Change boot
priority through
the Setup Utility

and reboot.

Boot
from

hard drive?

Y

N

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive,
Part 2

Continued from

“Flowchart

2.10—No OS
Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Y

Remove disc or

diskette and

reboot.

N

1. Replace
hard drive.

2. Replace system
board.

N

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Y

Done

Boot

from

hard drive?

N

Boot

from diskette

drive?

Y

Hard drive

accessible?

Y

Go to

“Flowchart

2.12—No OS
Loading,

Hard Drive, Part 3.”

Y

N

2.13—No OS

Diskette Drive.”

N

Done

Go to

“Flowchart

Loading,

Done

Hard drive

partitioned?

Y

Hard drive

formatted?

Y

Y

Computer

booted?

Go to

“Flowchart

2.12—No OS
Loading,

Hard Drive, Part 3.”

N

N

Create partition,
and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Load OS using

Operating System disc

(if applicable).

N

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,
Part 3

Continued from

“Flowchart

2.11—No OS
Loading,

Hard Drive, Part 2.”

N

System

files on hard

drive?

Y

Virus

on

hard drive?

N

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Y

N

Clean virus.

Replace

hard drive.

Install OS

and reboot.

OS

loading from

hard drive?

N

Diagnostics on

disc or diskette?

N

Run diagnostics

and follow

recommendations.

Y

Done

Y

Replace

hard drive.

Y

Fix bad

sectors.

Y

2–22 Maintenance and Service Guide

Boot from

hard drive?

Done

N

Replace

hard drive.

Troubleshooting

N

N

Flowchart 2.13—No OS Loading, Diskette Drive

Y

OS not loading

diskette drive.

Nonsystem

disk message?

from another

Y

drive enabled

in the Setup

Y

from

Boot

device?

Diskette

utility?

Y

N

N

Reseat

diskette drive.

Go to

“Flowchart

2.17—Nonfunc­tioning Device.”

Enable drive

and cold boot

computer.

loading?

N

Bootable

diskette

in drive?

Y

Check diskette

for system files.

Try d i fferen t

diskette.

Nonsystem
disk error?

N

OS

N

Install bootable

diskette and

reboot computer.

Y

Replace the following
components
individually, retesting
after each
replacement:

■ Diskette drive

Y

Done

Y

Is diskette

drive boot

order

correct?

Change boot

priority using

the Setup Utility.

Maintenance and Service Guide 2–23

Reset the computer.

Refer to

Section 1.2,
“Resetting the
Computer,”

instructions.

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

for

N

OS

loading?

Done

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

No OS

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

N

Reseat

drive.

Y

N

bootable disc.

Disc

in drive?

Install

Done

Boots from

CD or DVD?

Y

Y

Y

bootable disc.

Bootable

disc in

drive?

Try another

Done

N

Install bootable

disc and

reboot

computer.

N

Booting

from another

device?

Y

Booting

correct?

N

Correct boot

order using

the Setup Utility.

order

N

2.17—Nonfunctioning

Reset the computer.

Y

Section 1.2,

“Resetting the

Computer,”

instructions.

Go to

“Flowchart

Device.”

Refer to

for

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

2–24 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

N

Turn up audio

No audio.

internally or

externally.

Audio? Done

N

Troubleshooting

Y

Computer in

docking device

(if applicable)?

Go to

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Undock

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

Y

Replace the

docking device.

N

N

Go to

Internal

audio?

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Audio? Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio,
Part 1.”

N

Audio
driver in OS
configured?

Reload

audio drivers.

Y

N

Correct

drivers for

application?

Load drivers and
set configuration

in OS.

Y

Connect to

external

speaker.

Replace audio

board and

Audio?

YN

speaker
connections
in computer

(if applicable).

Audio? Done

YN

2–26 Maintenance and Service Guide

Replace the following components
individually, retesting after each
replacement:

■ Internal speakers

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat
device.

Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

CMOS.

Reattach device.
Close computer,

plug in power,

and reboot.

Device

boots

properly?

Y

Done

Clear

N

Any physical

device detected?

N

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Y

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

Operating System

(OS) Loading.”

N

Device

boots

properly?

Y

Done

Maintenance and Service Guide 2–27

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect computer

to good external

keyboard.

N

Y

Reseat internal

keyboard

connector

(if applicable).

Keyboard
operating
properly?

Y

External

device

works?

Replace

system

board.

N

Replace internal

keyboard or

cable.

Y

Keyboard

Done Done

operating
properly?

2–28 Maintenance and Service Guide

N

Replace

system

board.

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing
Device

Pointing device

not operating

properly.

Connect computer

to good external
pointing device.

N

Y

Reseat internal
pointing device

connector

(if applicable).

Pointing device

operating
properly?

Y

External

device

works?

Replace

system

board.

N

Replace internal

pointing device

or cable.

Y

Done Done

Pointing device

operating
properly?

N

Maintenance and Service Guide 2–29

Replace

system

board.

Troubleshooting

Flowchart 2.20—No Network/Modem
Connection

No network

or modem

connection.

N

or modem jack

Y

N

NIC/modem

configured

Y

Disconnect all

power from

the computer

and open.

Network

active?

Digital

line?

in OS?

Y

N

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

N

Network

or modem

connection

working?

Replace

NIC/modem

(if applicable).

Y

Done

Reseat NIC/modem

(if applicable).

2–30 Maintenance and Service Guide

N

Network

or modem

connection

working?

Replace

system

board.

Y

Done

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.

3

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3–2 Maintenance and Service Guide

Spare Parts: Computer Major Components

Item Description

Illustrated Parts Catalog

Table 3-1

Spare Part
Number

1 14.0-inch, WXGA display assembly (includes

wireless antenna transceivers and cables)

Refer to Section 3.3, “Display Assembly Components,” for

✎

display assembly internal component spare part number
information.

2 Switch covers (include wireless button and light)

For use with full-featured computer models
For use with defeatured computer models

3 Power button board (includes power button

board cable)

4 Keyboards

For use only with computer models using Intel processors

Belgium
Brazil
Denmark
France
French Canada
Germany
Greece
International
Israel
Italy
Korea
Latin America

417068-A41
417068-201
417068-081
417068-051
417068-121
417068-041
417068-151
417068-B31
417068-BB1
417068-061
417068-AD1
417068-161

Norway
Portugal
Saudi Arabia
Spain
Sweden/Finland
Switzerland
Ta iw an
Thailand
Tu rk ey
The United

Kingdom

The United States

417049-001

417077-001
417078-001

430475-001

417068-091
417068-131
417068-171
417068-071
417068-101
417068-111
417068-AB1
417068-281
417068-141
417068-031

417068-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components

3–4 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

4 Keyboards

For use only with computer models using AMD processors

Denmark
France
French Canada
Germany
International
Italy
Korea

5 Top covers (include TouchPad)

For use with full-featured computer models
For use with defeatured computer models

6a
6b

TouchPad
TouchPad bracket

(Continued)

417069-081
417069-051
417069-121
417069-041
417069-B31
417069-061
417069-AD1

Latin America
Norway
Spain
Sweden/Finland
Thailand
The United States

(Continued)

Spare Part
Number

417069-161
417069-091
417069-071
417069-031
417069-281
417069-001

417091-001
430468-001

430464-001

TouchPad cable (not illustrated) 417082-001

7 Speaker assembly 417089-001

Plastics Kit 417074-001

Includes:
8a
8b
8c

8d

Maintenance and Service Guide 3–5

ExpressCard slot bezel

Hard drive cover (includes 2 captive screws, secured by C-clips)

Memory module compartment cover (includes 2 captive screws,

secured by C-clips)

Mini Card compartment cover (includes 1 captive screws, secured by

a C-clip)

Illustrated Parts Catalog

Computer Major Components

3–6 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

9a Modem modules (include modem module cable)

For use with computer models using Intel processors
For use with computer models using AMD processors

9b Modem module cable

10 ExpressCard assembly 417112-001

11 System boards

For use with computer models using Intel processors:

■ PM/G72M-V for use with full-featured computer
models

■ GM for use with full-featured computer models

■ GMZ for use with defeatured computer models

(Continued)

Spare Part
Number

417083-001

431852-001

417035-001

417036-001
417037-001

For use with computer models using AMD processors:

■ For use with full-featured computer models

■ For use with defeatured computer models

12 Wireless switch board (includes wireless switch

board cable)

13 Audio/infrared board (includes audio/infrared

board cable)

431483-001
431844-001

417092-001

430465-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components

3–8 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

14 Processors (include thermal pad)

Intel Core Duo T2600 (2.16-GHz)
Intel Core Duo T2500 (2.00-GHz)
Intel Core Duo T2400 (1.83-GHz)
Intel Core Duo T2250 (1.73-GHz)
Intel Core Duo T2300 (1.66-GHz)
Intel Core Duo T2050 (1.60-GHz)

Intel Core Solo T1350 (1.80-GHz) 430456-001

AMD Turion ML-52 1.60-GHz
AMD Turion ML-50 1.60-GHz

Mobile AMD Sempron 3400+ (1.80-GHz)
Mobile AMD Sempron 3200+ (1.60-GHz)

15 Bluetooth® module (includes Bluetooth

module cable)

(Continued)

Spare Part
Number

417044-001
417043-001
417042-001
430455-001
417041-001
430454-001

431846-001
431845-001

431849-001
431484-001

397923-001

16 Fan/heat sink assemblies (include thermal pads)

For use with computer models using Intel processors:

■ For use on UMA system boards

■ For use on discrete system boards

For use with computer models using AMD processors 431851-001

Fan/heat sink assembly mounting bracket
(not illustrated)

17 Power connector cables

For use with UMA system boards
For use only with computer models using Intel

processors

Maintenance and Service Guide 3–9

430463-001

417081-001

417114-001

430462-001
430461-001

Illustrated Parts Catalog

Computer Major Components

3–10 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

18 USB board (includes USB board cable) 417085-001

19 Base enclosures

For use with full-featured computer models
For use with defeatured computer models

Rubber Feet Kit (includes computer feet, not
illustrated)

20 Batteries

12-cell, 8.8-AHr
6-cell, 4.0-AHr

21 Hard drives (include frame and connector)

For use only with computer models using Intel processors:

5400-rpm, 120-GB 417059-001

(Continued)

Spare Part
Number

417094-001
430470-001

417096-001

417067-001
417066-001

For use with all computer models:

5400-rpm, 120-GB
5400-rpm, 100-GB
5400-rpm, 80-GB
5400-rpm, 60-GB
5400-rpm, 40-GB

22 RTC battery 417076-001

23 Optical drives (include bezel)

DVD/CD-RW Combo Drive
DVD±RW/R and CD-RW Double-Layer Combo Drive
DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

Maintenance and Service Guide 3–11

417059-001
417058-001
417057-001
417056-001
430460-001

417063-001
417064-001
417065-001

Illustrated Parts Catalog

Computer Major Components

3–12 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

24 Memory modules, 1-DIMM, DDR2

PC2-5300, 667-MHz
1024 MB
512 MB
256 MB

PC2-4200, 533-MHz
1024 MB
512 MB
256 MB

25 Mini Card modules

■ 802.11b/g WLAN Mini Card module for use in the
countries listed below. These countries are
categorized as most of the world (MOW 1).

(Continued)

Spare Part
Number

417055-001
417054-001
417503-001

417052-001
417051-001
417050-001

409407-001

Antigua &

Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei

Canada
Chile
Dominican

Republic
Guam
Guatemala
Hong Kong

Panama
India
Indonesia
Malaysia
Mexico
New Zealand

Paraguay
Saudi

Arabia
Ta iw an
The United

States
Vietnam

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Computer Major Components

3–14 Maintenance and Service Guide

Table 3 -1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

25 Mini Card modules

■ 802.11b/g WLAN Mini Card module for use in the
countries listed below. These countries are
categorized as most of the world (MOW 2).

Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman

Islands
Columbia
Croatia
Cyprus
The Czech

Republic
Denmark

(Continued)

Egypt
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon

The Philippines
Poland
Portugal
Romania
Russia
Serbia and

Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco

(Continued)

Spare Part
Number

409407-002

The

Netherlands
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United

Kingdom
Uzbekistan

For use with computer models using Intel processors:

■ 802.11a/b/g WLAN Mini Card module for use in the
countries listed below. These countries are
categorized as the rest of the world (ROW).

China
Ecuador
Haiti

Maintenance and Service Guide 3–15

Honduras
Pakistan
Peru

Qatar
South Korea

409497-001

Uruguay
Venezuela

Illustrated Parts Catalog

Computer Major Components

3–16 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

25 Mini Card modules

For use with computer models using AMD processors:

■ 802.11a/b/g LJ WLAN Mini Card module for use in
the United States and Canada.

■ 802.11a/b/g LJ WLAN Mini Card module for use in
the ROW countries listed below:

China
Ecuador
Haiti

802.11b/g HS WLAN Mini Card module for use in the

United States and Canada.

802.11b/g HS WLAN Mini Card module for use in the

ROW countries listed below:

(Continued)

Honduras
Pakistan
Peru

Qatar
South Korea

(Continued)

Spare Part
Number

416377-001

416377-002

Uruguay
Venezuela

416376-001

416376-002

China
Ecuador
Haiti

Maintenance and Service Guide 3–17

Honduras
Pakistan
Peru

Qatar
South Korea

Uruguay
Venezuela

Illustrated Parts Catalog

3.3 Display Assembly Components

Display Assembly Components

3–18 Maintenance and Service Guide

Display Assembly Components

Spare Part Number Information

Item Description

Display Plastics Kit

For use with full-featured computer models
For use with defeatured computer models

Includes:
1a
1b

■ Display bezel

■ Display enclosure

Illustrated Parts Catalog

Table 3-2

Spare Part
Number

430472-001
417101-001

2a
2b

3 Wireless antenna transceivers and cables 417107-001

4 14.0-inch, WXGA, SVA display panel with

5 Display Hinge Kit (includes left and right

6 Display Cable Kit (includes microphones and cables) 430904-001

7 Display lid switch module (includes display lid

Display inverter, includes

Display inverter bracket

BrightView

display hinges)

switch module cable)

Display Label Kit (not illustrated) 417111-001

Display Screw Kit (includes screws and rubber

screw covers, not illustrated)

417097-001

430459-001

417103-001

431881-001

417105-001

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

3–20 Maintenance and Service Guide

Table 3-3

Mass Storage Devices

Spare Part Number Information

Item Description

1 Hard drives (include frame and connector)

Illustrated Parts Catalog

Spare Part
Number

5400-rpm, 120-GB
5400-rpm, 100-GB
5400-rpm, 80-GB
5400-rpm, 60-GB
5400-rpm, 40-GB

2 Optical drives

DVD/CD-RW Combo Drive
DVD±RW/R and CD-RW Double-Layer Combo

Drive
DVD±RW/R and CD-RW Double-Layer Combo

Drive with LightScribe

USB digital drive (not illustrated) 364727-001

417059-001
417058-001
417057-001
417056-001
430460-001

417063-001
417064-001
417065-001

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

3.5 Plastics Kit

Plastics Kit Contents

Spare Part Number Information

Item Description

Plastics Kit 417074-001

Includes:

1

2
3

4

Mini Card compartment cover (includes 1 captive screw, secured
by a C-clip)

Hard drive cover (includes 2 captive screws, secured by C-clips)
Memory module compartment cover (includes 2 captive screws,

secured by C-clips)
ExpressCard slot bezel

Table 3-4

Plastics Kit

Spare Part
Number

3–22 Maintenance and Service Guide

3.6 Cable Kit

Cable Kit Contents

Illustrated Parts Catalog

Spare Part Number Information

Item Description

Cable Kit 430474-001

Includes:
1
2
3
4

LED board cable

TouchPad cable

USB board cable (includes num lock light cable)

Bluetooth module cable

Table 3-5

Cable Kit

Spare Part
Number

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

3.7 Miscellaneous

Table 3 -6

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

Analog TV tuner 407941-001

Composite S-Video and audio input cable 407939-001

DVB-T TV tuner 412175-001

DVB-T TV tuner antenna 412176-001

Earbud headset 371693-001

Number

HP 65W AC Adapter 409843-001

HP Remote Control 407313-001

RF cable 408485-001

RF input adapter cable 407940-001

USB infrared receiver 408483-001

USB travel mouse 309674-001

Wireless laser mouse 430958-001

Screw Kit (includes the following screws; refer to

Appendix A, “Screw Listing,” for more information on screw

specifications and usage)

■ Phillips PM3.0×3.0 screw

■ Phillips PM2.5×9.0 screw

■ Phillips PM2.5×7.0 screw

■ Black Phillips PM2.5×5.0 screw

■ Silver Phillips PM2.5×5.0 screw

■ Phillips PM2.0×5.0 captive screw

■ Phillips PM2.0×13.0 spring-loaded

shoulder screw

■ Phillips PM2.0×9.0 spring-loaded
shoulder screw

■ Phillips PM2.0×8.0 screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

417109-001

3–24 Maintenance and Service Guide

■ Phillips PM2.0×2.0 screw

Table 3 -6

Illustrated Parts Catalog

Spare Parts: Miscellaneous (not illustrated)

Description

Power cords

For use in:

Australia and New Zealand 383496-011

Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden

Brazil 383496-201

Canada, French Canada, Latin America, Thailand, and the
United States

Denmark 383496-081

Hong Kong and the United Kingdom 383496-031

Israel 383496-BB1

Italy 383496-061

(Continued)

Spare Part
Number

383496-021

383496-001

Korea 383496-AD1

People’s Republic of China 383496-AA1

Switzerland 383496-111

Taiwan 383496-AB1

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

3.8 Sequential Part Number Listing

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

309674-001 USB travel mouse

364727-001 USB digital drive (not illustrated)

371693-001 Earbud headset

383496-001 Power cord for use in Canada, French Canada, Latin America,

Thailand, and the United States

383496-011 Power cord for use in Australia and New Zealand

383496-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden

383496-031 Power cord for use in Hong Kong and the United Kingdom

383496-061 Power cord for use in Italy

383496-081 Power cord for use in Denmark

383496-111 Power cord for use in Switzerland

383496-201 Power cord for use in Brazil

383496-AA1 Power cord for use in the People’s Republic of China

383496-AB1 Power cord for use in Taiwan

383496-AD1 Power cord for use in Korea

383496-BB1 Power cord for use in Israel

397923-001 Bluetooth® module (includes Bluetooth module cable)

407939-001 Composite S-Video and audio input cable

407313-001 HP Remote Control

407940-001 RF input adapter cable

407941-001 Analog TV tuner

3–26 Maintenance and Service Guide

Table 3-7

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

408483-001 USB infrared receiver

408485-001 RF cable

409407-001 802.11b/g WLAN Mini Card module for use with computer

models using Intel processors in the MOW1 countries listed
below:

Antigua &

Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei

409407-002 802.11b/g WLAN Mini Card module for use with computer

models using Intel processors in the MOW2 countries listed
below:

Canada
Chile
Dominican

Republic
Guam
Guatemala
Hong Kong

(Continued)

Panama
India
Indonesia
Malaysia
Mexico
New Zealand

Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
The Czech

Republic

Denmark

Maintenance and Service Guide 3–27

Egypt
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon

The Philippines
Poland
Portugal
Romania
Russia
Serbia and

Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

409497-001 802.11a/b/g WLAN Mini Card module for use with computer

models using Intel processors in the ROW countries listed
below:

China
Ecuador
Haiti

409843-001 HP 65W AC Adapter

412175-001 DVB-T TV tuner

412176-001 DVB-T TV tuner antenna

416376-001 802.11b/g WLAN Mini Card module for use with computer

models using AMD processors in the United States and
Canada

416376-002 802.11/b/g WLAN Mini Card module for use with computer

models using AMD processors in the ROW countries listed
below:

Honduras
Pakistan
Peru

(Continued)

Qatar
South Korea

China
Ecuador
Haiti

416377-001 802.11a/b/g WLAN Mini Card module for use with computer

models using AMD processors in the United States and
Canada

3–28 Maintenance and Service Guide

Honduras
Pakistan
Peru

Qatar
South Korea

Table 3-7

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

416377-002 802.11a/b/g WLAN Mini Card module for use with computer

models using AMD processors in the ROW countries listed
below:

China
Ecuador
Haiti

4170356-001 PM/G72M-V system board for use with full-featured

computer models using Intel processors

417036-001 GM system board for use with full-featured computer models

using Intel processors

417037-001 GMZ system board for use with defeatured computer models

using Intel processors

417041-001 Intel Core Duo T2300 (1.66-GHz) processor (includes

thermal pad)

Honduras
Pakistan
Peru

(Continued)

Qatar
South Korea

417042-001 Intel Core Duo T2400 (1.83-GHz) processor (includes

thermal pad)

417043-001 Intel Core Duo T2500 (2.00-GHz) processor (includes

thermal pad)

417044-001 Intel Core Duo T2600 (2.16-GHz) processor (includes

thermal pad)

417049-001 14.0-inch, WXGA display assembly (includes wireless

antenna transceivers and cables)

417050-001 1-DIMM, DDR2, PC2-4200, 533-MHz, 256-MB

memory module

Maintenance and Service Guide 3–29

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

417051-001 1-DIMM, DDR2, PC2-4200, 533-MHz, 512-MB

memory module

417052-001 1-DIMM, DDR2, PC2-4200, 533-MHz, 1024-MB

memory module

417053-001 1-DIMM, DDR2, PC2-5300, 667-MHz, 256-MB

memory module

417054-001 1-DIMM, DDR2, PC2-5300, 667-MHz, 512-MB

memory module

417055-001 1-DIMM, DDR2, PC2-5300, 667-MHz, 1024-MB

memory module

417056-001 5400-rpm, 60-GB hard drive (includes frame and connector)

417057-001 5400-rpm, 80-GB hard drive (includes frame and connector)

417058-001 5400-rpm, 100-GB hard drive (includes frame and connector)

(Continued)

417059-001 5400-rpm, 120-GB hard drive for use only with computer

models using Intel processors (includes frame and connector)

417063-001 DVD/CD-RW Combo Drive

417064-001 DVD±RW/R and CD-RW Double-Layer Combo Drive

417065-001 DVD±RW/R and CD-RW Double-Layer Combo Drive with

LightScribe

417066-001 6-cell, 4.0-AHr battery

417067-001 12-cell, 8.8-AHr battery

417068-001 Keyboard for use only with computer models using

Intel processors in the United States

3–30 Maintenance and Service Guide

Table 3-7

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

417068-031 Keyboard for use only with computer models using

Intel processors in the United Kingdom

417068-041 Keyboard for use only with computer models using

Intel processors in Germany

417068-051 Keyboard for use only with computer models using

Intel processors in France

417068-061 Keyboard for use only with computer models using

Intel processors in Italy

417068-071 Keyboard for use only with computer models using

Intel processors in Spain

417068-081 Keyboard for use only with computer models using

Intel processors in Denmark

417068-091 Keyboard for use only with computer models using

Intel processors in Norway

(Continued)

417068-101 Keyboard for use in only with computer models using

Intel processors Sweden/Finland

417068-111 Keyboard for use only with computer models using

Intel processors in Switzerland

417068-121 Keyboard for use only with computer models using

Intel processors in French Canada

417068-131 Keyboard for use only with computer models using

Intel processors in Portugal

417068-141 Keyboard for use only with computer models using

Intel processors in Turkey

417068-151 Keyboard for use only with computer models using

Intel processors in Greece

Maintenance and Service Guide 3–31

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

417068-161 Keyboard for use only with computer models using

Intel processors in Latin America

417068-171 Keyboard for use only with computer models using

Intel processors in Saudi Arabia

417068-201 Keyboard for use only with computer models using

Intel processors in Brazil

417068-281 Keyboard for use only with computer models using

Intel processors in Thailand

417068-A41 Keyboard for use only with computer models using

Intel processors in Belgium

417068-AB1 Keyboard for use only with computer models using

Intel processors in Taiwan

417068-AD1 Keyboard for use only with computer models using

Intel processors in Korea

(Continued)

417068-B31 Keyboard for use only with computer models using

Intel processors internationally

417068-BB1 Keyboard for use only with computer models using

Intel processors in Israel

417069-001 Keyboard for use with computer models using

AMD processors in the United States

417069-041 Keyboard for use with computer models using

AMD processors in Germany

417069-051 Keyboard for use with computer models using

AMD processors in France

417069-061 Keyboard for use with computer models using

AMD processors in Italy

3–32 Maintenance and Service Guide

Table 3-7

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

417069-071 Keyboard for use with computer models using

AMD processors in Spain

417069-081 Keyboard for use with computer models using

AMD processors in Denmark

417069-091 Keyboard for use with computer models using

AMD processors in Norway

417069-101 Keyboard for use with computer models using

AMD processors in Sweden/Finland

417069-121 Keyboard for use with computer models using

AMD processors in French Canada

417069-161 Keyboard for use with computer models using

AMD processors in Latin America

417069-281 Keyboard for use with computer models using

AMD processors in Thailand

(Continued)

417069-AD1 Keyboard for use with computer models using

AMD processors in Korea

417069-B31 Keyboard for use with computer models using

AMD processors internationally

417074-001 Plastics Kit

417076-001 RTC battery

417077-001 Switch cover for use with full-featured computer models

(include wireless button and light)

417078-001 Switch cover for use with defeatured computer models

(include wireless button and light)

417081-001 Fan/heat sink assembly (include thermal pads) for use only

with computer models using Intel processors

Maintenance and Service Guide 3–33

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

417082-001 TouchPad cable

417083-001 Modem module for use only with computer models using

Intel processors

417085-001 USB board (includes USB board cable)

417089-001 Speaker assembly

417091-001 Top cover for use with full-featured computer models

(includes TouchPad)

417092-001 Wireless switch board (includes wireless switch board cable)

417094-001 Base enclosure for use with full-featured computer models

417096-001 Rubber Feet Kit (includes computer feet])

417097-001 Display inverter

417101-001 Display Plastics Kit for use with full-featured computer models

(includes display bezel, microphone, and display enclosure)

(Continued)

417103-001 Display Hinge Kit (includes left and right display hinges)

417105-001 Display Screw Kit (includes screws and rubber screw covers)

417107-001 Wireless antenna transceivers and cables

417109-001 Screw Kit

417111-001 Display Label Kit

417112-001 ExpressCard assembly

417114-001 Fan/heat sink assembly mounting bracket

430454-001 Intel Core Duo T2050 (1.60-GHz) processor (includes

thermal pad)

3–34 Maintenance and Service Guide

Table 3-7

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

430455-001 Intel Core Duo T2250 (1.73-GHz) processor (includes

thermal pad)

430456-001 Intel Core Solo T1350 (1.80-GHz) processor (includes

thermal pad)

430459-001 Display panel

430460-001 5400-rpm, 40-GB hard drive (includes frame and connector)

430461-001 Power connector cable for use only with computer models

using Intel processors

430462-001 Power connector cable for use with UMA system boards

430463-001 Fan/heat sink assembly (include thermal pads) for use on

UMA system boards

430464-001 TouchPad

(Continued)

430465-001 Audio/infrared board (includes audio/infrared board cable)

430468-001 Top cover for use with defeatured computer models (includes

TouchPad)

430470-001 Base enclosure for use with defeatured computer models

430472-001 Display Plastics Kit for use with defeatured computer models

(includes display bezel and display enclosure)

430474-001 Cable Kit

430475-001 Power button board (includes power button board cable)

430904-001 Display Cable Kit for use only with computer models using

Intel processors

430958-001 Wireless laser mouse

Maintenance and Service Guide 3–35

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

431483-001 System board for use with full-featured computer models

using AMD processors

431484-001 Mobile AMD Sempron 3200+ (1.60-GHz) processor (includes

thermal pad)

431844-001 System board for use with defeatured computer models using

AMD processors

431845-001 AMD Turion ML-50 1.60-GHz processor (includes

thermal pad)

431846-001 AMD Turion ML-52 1.60-GHz processor (includes

thermal pad)

431849-001 Mobile AMD Sempron 3400+ (1.80-GHz) processor (includes

thermal pad)

431851-001 Fan/heat sink assembly for use with computer models using

AMD processors (includes thermal paste and pads)

(Continued)

431852-001 Modem module for use with computer models using

AMD processors

431881-001 Display lid switch module

3–36 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and
safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and
replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 and P1 screwdrivers

4

Preliminaries

■ Flat-bladed screwdriver

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.

As you remove each subassembly from the computer, place

✎

Plastic Parts

the subassembly (and all accompanying screws) away from
the work area to prevent damage.

Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

CAUTION: When servicing the computer, ensure that cables are

Ä

placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to
Removable Drives

Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:

■ Before removing or inserting a hard drive, shut down the

computer. If you are unsure whether the computer is off or
in Hibernation, turn the computer on, and then shut it down
through the operating system.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the
connector.

■ Handle drives on surfaces covered with at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, CD-ROM drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label
the package, “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.

A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting
Precautions

Use the following grounding precautions when packaging and
transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such

as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Table 4-2, “Static-Shielding Materials”).

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and
Methods

Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing
electrostatic damage includes

■ Antistatic tape.

■ Antistatic smocks, aprons, and sleeve protectors.

■ Conductive bins and other assembly or soldering aids.

■ Nonconductive foam.

■ Conductive tabletop workstations with ground cords of

one megohm resistance.

■ Static-dissipative tables or floor mats with hard ties to

the ground.

■ Field service kits.

■ Static awareness labels.

■ Material-handling packages.

■ Nonconductive plastic bags, tubes, or boxes.

■ Metal tote boxes.

■ Electrostatic voltage levels and protective materials.

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.

Table 4 -1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

Removal and Replacement

This chapter provides removal and replacement procedures.

There are as many as 89 screws, in 10 different sizes, that must be
removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal
and replacement.

Refer to Appendix A, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.

5.1 Serial Number

5

Procedures

Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.

Serial Number Location

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be
referenced when removing computer components.

Disassembly Sequence Chart

Section Description

5.3 Preparing the Computer for

Disassembly

Battery 0

5.4 Hard Drive 2 loosened to remove the hard

5.5 RTC Battery 0

5.6 Computer Feet 0

5.7 Memory Module 2 loosened to remove the

5.8 Mini Card Module 1 loosened to remove the

# of Screws Removed

drive cover
2 removed to remove the

hard drive
4 removed to disassemble the

hard drive

memory module compartment
cover

Mini Card module
compartment cover

2 removed to remove the
Mini Card

To prevent an unresponsive system and the display of a

Ä

warning message, install only a Mini Card device
authorized for use in your computer by the governmental
agency that regulates wireless devices in your country. If
you install a device and then receive a warning message,
remove the device to restore computer functionality. Then
contact Customer Care.

5.9 Optical Drive 1 to remove the optical drive

5–2 Maintenance and Service Guide

2 to remove the optical drive
bracket