Compaq PRESARIO CQ71, PRESARIO G71 User Manual

Compaq Presario CQ71 Notebook PC and HP G71 Notebook PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2009

Document Part Number: 518440-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description

2 External component identification

Top components ................................................................................................................................. 10

TouchPad .......................................................................................................................... 10

Lights ................................................................................................................................. 11

Buttons and speakers ........................................................................................................ 13

Keys ................................................................................................................................... 14

Front components .............................................................................................................................. 15

Right-side components ....................................................................................................................... 15

Left-side components ......................................................................................................................... 16

Rear component ................................................................................................................................. 17

Bottom components ........................................................................................................................... 18

Display components ........................................................................................................................... 19

Wireless antennas .............................................................................................................................. 20

Additional hardware components ....................................................................................................... 21

3 Illustrated parts catalog

Service tag ......................................................................................................................................... 22

Computer major components ............................................................................................................. 23

Display assembly components ........................................................................................................... 30

Plastics Kit .......................................................................................................................................... 32

Mass storage devices ......................................................................................................................... 33

Miscellaneous parts ............................................................................................................................ 34

Sequential part number listing ............................................................................................................ 35

4 Removal and replacement procedures

Preliminary replacement requirements ............................................................................................... 40

Tools required .................................................................................................................... 40

Service considerations ....................................................................................................... 40

Plastic parts ....................................................................................................... 40

Cables and connectors ..................................................................................... 41

Drive handling ................................................................................................... 41

Grounding guidelines ......................................................................................................... 42

Electrostatic discharge damage ........................................................................ 42

Packaging and transporting guidelines ............................................. 43

Workstation guidelines ..................................................................... 43

Equipment guidelines ....................................................................... 44

Component replacement procedures ................................................................................................. 45

Service tag ......................................................................................................................... 45

Computer feet .................................................................................................................... 46

Battery ............................................................................................................................... 47

WLAN module .................................................................................................................... 48

Optical drive ....................................................................................................................... 53

Memory module ................................................................................................................. 54

Hard drive .......................................................................................................................... 56

Modem module .................................................................................................................. 58

RTC battery ....................................................................................................................... 59

Keyboard ........................................................................................................................... 60

Keyboard cover .................................................................................................................. 63

Power button board ........................................................................................................... 65

Display assembly ............................................................................................................... 66

Top cover ........................................................................................................................... 72

Speakers ............................................................................................................................ 75

System board ..................................................................................................................... 76

Bluetooth module ............................................................................................................... 79

Fan/heat sink assembly ..................................................................................................... 81

Processor ........................................................................................................................... 84

5 Setup Utility

Starting Setup Utility ........................................................................................................................... 86

Using Setup Utility .............................................................................................................................. 87

Setup Utility menus ............................................................................................................................ 90

6 Specifications

Computer specifications ..................................................................................................................... 93

17.3-inch, BrightView display specifications ....................................................................................... 94

Changing the language of Setup Utility ............................................................................. 87

Navigating and selecting in Setup Utility ............................................................................ 87

Displaying system information ........................................................................................... 88

Restoring default settings in Setup Utility .......................................................................... 89

Exiting Setup Utility ............................................................................................................ 89

Main menu ......................................................................................................................... 90

Security menu .................................................................................................................... 90

System Configuration menu .............................................................................................. 91

Diagnostics menu .............................................................................................................. 92

Hard drive specifications .................................................................................................................... 95

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe .............................. 96

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ....................................................... 97

System DMA specifications ................................................................................................................ 98

System memory map specifications ................................................................................................... 98

System interrupt specifications ........................................................................................................... 99

System I/O address specifications ................................................................................................... 100

7 Screw listing

Phillips PM2.5×7.0 screw ................................................................................................................. 103

Phillips PM2.5×6.0 screw ................................................................................................................. 106

Phillips PM2.5×6.0 captive screw ..................................................................................................... 109

Phillips PM2.5×5.0 screw ................................................................................................................. 110

Phillips PM3.0×4.0 screw ................................................................................................................. 111

Phillips PM3.0×4.0 captive screw ..................................................................................................... 112

Phillips PM2.0×3.0 screw ................................................................................................................. 113

8 Backup and recovery

Creating recovery discs .................................................................................................................... 116

Backing up your information ............................................................................................................. 117

When to back up .............................................................................................................. 117

Backup suggestions ......................................................................................................... 117

Using system restore points ............................................................................................ 117

Performing a recovery ...................................................................................................................... 119

Recovering from the recovery discs ................................................................................ 119

Recovering from the dedicated recovery partition (select models only) .......................... 119

When to create restore points ......................................................................... 117

Create a system restore point ......................................................................... 118

Restore to a previous date and time ............................................................... 118

9 Connector pin assignments

Audio-in (microphone) ...................................................................................................................... 120

Audio-out (headphone) ..................................................................................................................... 120

External monitor ............................................................................................................................... 121

RJ-11 (modem) ................................................................................................................................ 122

RJ-45 (network) ................................................................................................................................ 122

Universal Serial Bus ......................................................................................................................... 123

10 Power cord set requirements

Requirements for all countries or regions ......................................................................................... 124

Requirements for specific countries or regions ................................................................................ 125

vii

11 Recycling

Battery .............................................................................................................................................. 126

Display .............................................................................................................................................. 126

Index ................................................................................................................................................................. 132

viii

1 Product description

Category Description Presario

CQ71 Notebook (UMA)

Product Name

HP G71 NotebookPC X X X X

Processors Intel® Core®2 Duo

P8700 2.53-GHz

P7450 2.13-GHz

T6600 2.2-GHz

Compaq Presario CQ71 Notebook PC

processors:

processor (3-MB L2 cache, 1066-MHz front-side bus (FSB))

processor (3-MB L2 cache, 1066-MHz FSB)

processor (2-MB L2 cache, 800-MHz FSB)

X X

X X X X X X

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

T6400 2.0-GHz

processor (2-MB L2 cache, 800-MHz FSB)

Intel Pentium®

Processors:

T3400 2.16-GHz

processor (1-MB L2 cache, 667-MHz FSB)

T4200 2.00-GHz

processor (1-MB L2 cache, 800-MHz FSB)

Intel Celeron®

Processors:

X X X X X X

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

585 2.16-GHz

processor (1-MB L2 cache, 667-MHz FSB)

T1700 1.83-GHz

processor (1-MB L2 cache, 667-MHz FSB)

900 2.2-GHz

processor (1-MB L2 cache, 667-Mhz FSB)

T1600 1.66-GHz

processor (1-MB L2 cache, 667-MHz FSB)

Chipset Northbridge

Intel GL40 X X X

Intel GM45 X X X

Intel PM45 X X X

Southbridge: Intel

ICH8M

X X X

X X X X X X

Graphics Intel GMA 4500M

(shared memory)

XXX

2 Chapter 1 Product description

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

Intel GMA

4500MHD (shared memory)

Up to 285 MB

●

on computer models equipped with 1024 MB of main system memory

Up to 797 MB

●

on computer models equipped with 2048 MB of main system memory

Up to 1309 MB

●

on computer models equipped with 3072 MB of main system memory

Up to 1309 MB

●

on computer models equipped with 4096 MB of main system memory (32-bit OS)

XXX

Up to 1759 MB

●

on computer models equipped with 4096 MB of main system memory (64-bit OS)

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

NVIDIA N10M-GE2-

S with 512 MB dedicated video memory

Up to 767 MB

●

on computer models equipped with 1024 MB of main system memory

Up to 1278 MB

●

on computer models equipped with 2048 MB of main system memory

Up to 1790 MB

●

on computer models equipped with 3072 MB of main system memory

Up to 1790 MB

●

on computer models equipped with 4096 MB of main system memory (32-bit OS)

X X X

Up to 2302 MB

●

on computer models equipped with 4096 MB of main system memory (64-bit OS)

Panel 17.3-inch 16:9 wide-

aspect ratio (1600×900), whiteLED backlit, HD BrightView display panel

Memory 2 SODIMM slots X X X X X X

Customer-

accessible/ upgradable

4 Chapter 1 Product description

X X X X X X

XXXXXX

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

Support for DDR2

dual-channel 800MHz

Support up to 4-GB

max system memory in the following configurations:

Hard drives Support for 9.5-mm,

Customer

1024-MB

●

(1024×1)

2048-MB

●

(1024×2)

2048-MB

●

(2048 ×1)

3072-MB

●

(1024×1 + 2048×1)

4096-MB

●

(2048×2)

6.35-cm (2.50-in) hard drives

accessible

X X X X X X

Single hard drive

configurations:

500-GB, 5400-rpm X X X X X X

320-GB, 5400-rpm X X X X X X

250-GB, 5400-rpm X X X X X X

160-GB, 5400-rpm XXXXXX

X X X X X X

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

Optical drives

Camera VGA camera,

Microphone Single analog

Audio High-definition

Fixed SATA 12.7mm tray load

Support for:

DVD±RW and

●

CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

Blu-ray ROM

●

with LightScribe DVD±R/RW SuperMulti DL Drive

640×480 by 22.5 frames per second Low-light fixed angle with activity light

microphone

audio supports Microsoft premium requirements

X X X X X X

Modem 56K V.92 data/fax

MDC modem

Ethernet Integrated Realtek

8102E 10/100 network interface card (NIC)

Wireless Integrated wireless

local area network (WLAN) options by way of wireless module:

Atheros AR9280

802.11a/b/g/n WLAN module

Broadcom

BCM4312 802.11b/ g WLAN module

Atheros AR2425

802.11b/g WLAN module

X X X X X X

XXXXXX

6 Chapter 1 Product description

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

Intel WiFi Link 5100

802.11a/b/g/n WLAN module

Intel WiFi Link 5100

802.11a/b/g WLAN module

Atheros AR2425

802.11b/g WLAN module

Atheros AR9280

802.11a/g/n WLAN module

Mechanical

reserved to support MIMO 3x3 antennas in display panel enclosure

External media card

Realtek RTS5158E Digital Media Slot (non-push-push insertion/removal)

Memory Stick

●

(MS)

X X X X X X

Memory Stick

●

Pro (MSP)

MultiMedia

●

Card (MMC)

Secure Digital

●

(SD) Memory Card

xD Picture

●

Card (XD)

Ports Audio-out jack

(stereo headphone)

Audio-in jack (stereo

microphone)

Consumer infrared X X X X X X

HDMI v1.3

supporting 1080p with HDCP key

X X X X X X

XXXXXX

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

VGA (Dsub 15 pin)

supporting:

1920×1200

●

external resolution at 75 Hz

1600×1200

●

external resolution at 75 Hz

RJ-11 (modem) X X X X X X

RJ-45 (Ethernet,

USB 2.0 ports on the

Hot plug/unplug and

includes link and activity lights)

computer (one USB port is combined with eSATA)

auto detect for correct output to wide aspect vs. standard aspect video

X X X X X X

AC adapter plug

(smart pin)

Docking No docking X X X X X X

Keyboard/ pointing devices

Synaptics

Power requirements

90-W AC adapter

17-inch full-size keyboard with numeric keypad

TouchPad (supports 2-way scroll with legend, taps enabled as default)

Battery, 47-Wh, 2.2Ah, 6-cell Li-ion

with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector)

X X X X X X

XXX

8 Chapter 1 Product description

Category Description Presario

CQ71 Notebook (UMA)

HP G71 Notebook (UMA)

Silver HP G71 Notebook (UMA)

Presario CQ71 Notebook (Discrete)

HP G71 Notebook (Discrete)

Silver HP G71 Notebook (Discrete)

65-W AC adapter

with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector)

Security Kensington Security

Operating system

Windows Vista®

Windows Vista

FreeDOS X X

Serviceability End-user

AC adapter X X X X X X

Battery (system) X X X X X X

Lock

Preinstalled:

Business (32-bit)

Premium (32 and 64-bit)

Home Basic (32-bit)

replaceable parts:

X X X

X X X X X X

Hard drive X X X X X X

Memory module X X X X X X

Modem module X X X X X X

RTC Battery X X X X X X

Optical drive X X X X X X

WLAN module XXXXXX

2 External component identification

Top components

TouchPad

Component Description

(1) TouchPad on/off button Enables/disables the TouchPad.

(2) TouchPad* Moves the pointer and selects or activates items on the screen.

(3) Left TouchPad button* Functions like the left button on an external mouse.

(4) TouchPad light

(5) TouchPad scroll zone Scrolls up or down.

(6) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse.

10 Chapter 2 External component identification

White: TouchPad is enabled.

●

Amber: TouchPad is disabled.

●

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Caps lock light On: Caps lock is on.

(2) Power lights (2)*

(3) Wireless light

(4) Num lock light On: Num lock is on or the integrated numeric keypad is enabled.

(5) Battery light

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Blue: An integrated wireless device, such as a wireless local

●

area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

On: A battery is charging.

●

Blinking: A battery that is the only available power source has

●

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: If the computer is plugged into an external power source,

●

the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

Top components 11

Component Description

(6) Drive light Blinking: The hard drive or optical drive is being accessed.

*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed.

12 Chapter 2 External component identification

Buttons and speakers

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Speakers (2) Produce sound.

(2) Power button*

(3) Wireless button Turns the wireless feature on or off but does not create a wireless

*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support.

When the computer is off, press the button to turn on the

●

computer.

When the computer is on, press the button briefly to initiate

●

Sleep.

When the computer is in the Sleep state, press the button

●

briefly to exit Sleep.

When the computer is in Hibernation, press the button briefly

●

to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Maintenance > Power Options.

connection.

NOTE: To establish a wireless connection, a wireless network

must already be set up.

Top components 13

Keys

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

(3) Windows logo key Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

(6) Integrated numeric keypad and volume hotkeys

combination with a function key or the esc key.

combination with the fn key.

Can be used like the keys on an external numeric keypad.

●

Adjusts system volume when the asterisk (*), minus sign (-),

●

or plus sign (+) is pressed in combination with the fn key.

14 Chapter 2 External component identification

Front components

Component Description

(1) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

(2) Audio-out (headphone) jack Produce sound when connected to optional powered stereo

Right-side components

NOTE: Your computer may look slightly different from the illustration in this section.

microphone, or monaural microphone.

speakers, headphones, ear buds, a headset, or television audio.

Component Description

(1) Optical drive Reads optical discs and, on select models, also writes to optical

discs.

(2) Optical drive light Blinking: The optical drive is being accessed.

(3) USB ports (2) Connect optional USB devices.

(4) RJ-11 (modem) jack (select models only) Connects a modem cable.

(5) AC adapter light

(6) Power connector Connects an AC adapter.

On: The computer is connected to external power.

●

Off: The computer is not connected to external power.

●

Front components 15

Left-side components

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Vent Enables airflow to cool internal components.

(3) External monitor port Connects an external VGA monitor or projector.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) RJ-45 (network) jack Connects a network cable.

(5) HDMI port (select models only) Connects an optional video or audio device, such as a high-

definition television, or any compatible digital or audio component.

NOTE: Depending on your computer model, the computer may

include an HDMI port or a USB port at this location.

(6) eSATA/USB port Connects a high-performance eSATA component, such as an

eSATA external hard drive, or connects an optional USB device.

(7) Digital Media Slot (select models only) Supports the following digital card formats:

Memory Stick (MS)

●

Memory Stick Pro (MSP)

●

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

xD-Picture Card (XD)

●

(8) Digital Media Slot light On: The Digital Media Slot is in use.

16 Chapter 2 External component identification

Rear component

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Rear component 17

Bottom components

Component Description

(1) Battery bay Holds the battery.

(2) Battery release latch Releases the battery from the battery bay.

(3) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Wireless module compartment Holds a wireless LAN module.

NOTE: To prevent an unresponsive system, replace the wireless

module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

(5) Hard drive bay Holds the hard drive and contains the memory module slots.

18 Chapter 2 External component identification

Display components

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

(2) Webcam light (select models only) On: The webcam is in use.

(3) Webcam (select models only) Records audio and video and captures still photographs.

(4) Internal microphone Records sound.

Display components 19

Wireless antennas

Your computer model has at least 2 antennas that send and receive signals from one or more wireless devices.

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep

the areas immediately around the antennas free from obstructions.

To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

20 Chapter 2 External component identification

Additional hardware components

Component Description

(1) Power cord* Connects an AC adapter to an AC outlet.

(3) AC adapter Converts AC power to DC power.

(3) Battery* Powers the computer when the computer is not plugged into

external power.

*Batteries and power cords vary in appearance by region and country.

Additional hardware components 21

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

(1) Product name: The product name affixed to the front of the computer.

(2) Serial number (s/n): An alphanumeric identifier that is unique to each product.

(3) Part number/product number (p/n): The number that identifies the product and its internal

components. This number is required when replacement parts are ordered.

(4) Model description: An alphanumeric identifier used to locate, documents, drivers and support for your computer.

(5) Warranty period: The duration of the warranty period for this computer.

22 Chapter 3 Illustrated parts catalog

+ 114 hidden pages