Compaq Presario Series, Presario 5400 Series, Presario EZ2000 Series Maintenance And Service Manual

Product

Description

Troubleshooting

Illustrated

Parts Catalog

Removal &

Replacement

Procedures

Maintenance and Service Guide

Compaq Presario Series Computers

Jumper &

Switch

Information

Specifications

See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.

Click to download ZIP file of complete MSG to hard drive.

This MSG will be periodically maintained and updated as needed.
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NOTICE

The information in this guide is subject to change without notice.

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PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of
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Online Maintenance and Service Guide

Compaq Presario 5400 Series Personal Computers

June 1999

PREFACE

WARNING.GIF

CAUTION.GIF

WARNING.GIF

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario Series Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal
Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to

follow directions in the warning could result in bodily harm or loss
of life.

CAUTION: Text set off in this manner indicates that failure to

follow directions could result in damage to equipment or loss of
data.

IMPORTANT: Text set off in this manner presents clarifying information or specific

NOTE:

Text set off in this manner presents commentary, sidelights, or interesting points of
information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair

this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.

instructions.

Locating Additional Information

The following documentation is available to support this product:

■ Compaq Presario documentation set

■ Introducing Windows 98 Guide

■ Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Service Quick Reference Guide

■ Compaq Help Center

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

TROUBLESHOOTING - INDEX PAGE

Clearing CMOS

Power-On Self Test (POST)

Configuration

Preparing the computer
Setup
Accessing Compaq utilities options

Diagnostic Error Codes

Troubleshooting without Diagnostics

Checklist for minor problems
Hardware installation
Power
USB
Diskette drive
Hard drive
CD or DVD and CD-RW drive
Resolving hardware conflicts

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Clearing CMOS

If the power-on password is unknown, clearing CMOS will disable the password and allow the computer to be
operated.

The location of the Real-time Clock (RTC) battery is shown on the system board illustration below.

1

Complete the

disassembly.

2

Remove the Left Side Easy access
panel .

3

Remove the drive cage.

preparation for

4

To disable the password, move the
jumper (JP1) from pins 1-2 (normal)
to pins 2-3 (clear CMOS) for 10
seconds, then return to pins 1-2.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Power-On Self Test (POST)

POST is a series of diagnostic tests that run automatically when the system is turned on. After the

computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:

■ Keyboard

■ System board

■ Memory modules

■ Video memory

■ Diskette drives

■ Hard drive

■ Power supply

POST also detects the type of mass storage devices installed in the computer.

If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.

NOTE: An external speaker must be installed into the speaker output connector to

hear audible beeps during POST.

Click a link below to find the probable cause and recommended action for a given error message.

Diskette Drive A Error Keyboard Controller Error System BIOS Shadowed

Extended RAM failed at

Keyboard Error System Cache Error

offset nnn

Failing Bits nnn Operating System Not

System CMOS Checksum Bad

Found

Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn

Fixed Disk Controller Failure Parity Check 2 System Timer Error

Incorrect Drive A Type Real Time Clock Error UMB Upper Limit Segment

Address nnn

Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed

POST Messages

Error message Probable Cause Recommended Action

Diskette Drive A
Error

Drive A: is present, but fails the BIOS
POST diskette tests

1. Run

Setup.

2. Replace the signal cables.

3. Replace the drive.

Extended RAM
failed at offset nnn

Extended memory not working or not
configured properly

Failing Bits nnn nnn is a map of the bits at the RAM

address which failed the memory test

Fixed Disk 0 or 1
Failure

Fixed Disk
Controller Failure

Incorrect Drive A
Type

Invalid NVRAM

Hard drive is not working or not
configured properly

Hard drive is not working or not
configured properly

Type of diskette in drive A: not
correctly identified

Problem with NVRAM (CMOS) access Replace the system board.

Media Type
Keyboard Controller

Error

Keyboard, I/O keyboard controller (on
system board), or mouse error

1. Replace the memory modules.

2. Replace the

system board.

1. Run Setup.

2. Replace the

1. Run

Setup.

system board.

2. Replace the signal cable.

3. Replace the hard drive.

1. Run Setup.

2. Replace the

1. Run

Setup.

2. Replace the

system board.

diskette drive.

1. Replace the keyboard.

2. Replace the mouse.

3. Replace the

system board.

Keyboard Error Keyboard, I/O keyboard controller (on

system board), or mouse error

1. Replace the keyboard.

2. Replace the mouse.

3. Replace the

Operating System
Not Found

Operating system cannot be located on
either drive A: or C:

Run

Setup.

Parity Check 1 Parity error found in the system bus 1. Run

2. Replace the

3. Replace the

Parity Check 2 Parity error found in the I/O bus 1. Run

2. Replace the

Real Time Clock

Real-time clock fails BIOS test Replace the system board.

Error
System Battery is

Dead

RTC battery is dead 1. Replace the

2. Run

system board.

Setup.

memory modules.
system board.

Setup.

ISA board (modem).

RTC battery.

Setup.

System BIOS

System BIOS copied to Shadow RAM Status message. No action required.

Shadowed
System Cache Error RAM cache failed the BIOS test Run

System CMOS
Checksum Bad

System RAM Failed

CMOS is corrupted or modified
incorrectly

System RAM failed Replace

Setup.

Run Setup.

memory modules.

at Offset, nnn
System Timer Error DMA, timers, etc. Replace the

UMB Upper Limit
Segment Address

nnn

Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the

Status message. No action required.

BIOS

Video BIOS
Shadowed

Video BIOS successfully copied to
shadow RAM

Status message. No action required.

system board.

Maintenance and Service Guide

CAUTION.GIF

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Configuration

This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:

■ When a system configuration error is detected during the Power-On Self-Test

(POST)

■ To change factory default settings for some of the computer features

■ To change the system configuration, which is sometimes necessary when you add

or remove optional hardware

■ To set system configuration features

Click a link below to go to the appropriate subsection.

Preparing the Computer

Setup

Accessing Compaq Utilities Options

View System Information (INSPECT)

Preparing the Computer

If you encounter an error condition, complete the following steps before starting problem isolation
procedures:

1

Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.

2

Turn off the computer and peripheral devices.

CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.

3

Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.

4

Install loop-back and terminating plugs for complete testing.

Setup

The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:

■ Modify settings for audio, storage, power management, communications, and

input devices

■ Get an overall picture of the computer's hardware configuration

■ Verify configuration parameters in determining problems

■ Set time and date

Running Setup

To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. A menu will appear on your screen.

NOTE:

The actual menu displayed on your computer may
vary slightly, depending on your configuration.

Accessing Compaq Utilities Options

This section provides information about the menu options accessible from the Compaq Utilities
menu.

Create a Compaq Utilities Diskette

A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:

1

Insert the QuickRestore CD into the CD drive.

2

From the Windows desktop, click on Start, then Program, then Windows
Explorer.

3

Click on the CD drive icon.

4

Double-click on the PCdiags folder.

5

Insert a diskette in the diskette drive.

6

Double-click on the QRST5.exe icon.

7

Press Enter when the QuickRestore label appears.

8

After the CD has completed copying to the diskette, eject the QuickRestore CD.

Running Compaq Utilities

To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. A menu will appear on your screen.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:

■ Contents of the operating system startup files

■ Current memory configuration

■ ROM version

■ Type of processor and coprocessor

■ Diskette and hard drives

■ Active printer and communications interfaces

■ Modem

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

MSG index Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities
program. These error codes help identify possibly defective subassemblies.

Tables listed on this page give possible error codes, descriptions of each error condition, and actions
required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem has

been resolved, do not proceed with the remaining steps.

For assistance in the removal and replacement of a particular subassembly, see

Replacement Procedures.

Removal and

100­xx

200­xx

300­xx

400­xx

600­xx

Processor

Memory

Keyboard

Parallel (printer)

Diskette drive

1100-xx

1200-xx

1700-xx

2400-xx

3200-xx

Serial

Modem

Hard drive

Video

Audio

3300­xx

3300­xx

8600­xx

CD or DVD Drive

CD-RW Drive

Pointing device
interface

Error
Code

301-xx

302-xx

303-xx

304-xx

Keyboard error codes

Description Recommended Action

Keyboard short test, 8042
self-test failed

Keyboard long test failed

Keyboard LED test, 8042
self-test failed

Keyboard typematic test
failed

The following steps apply to error codes 301­xx through 304-xx:

1 Check the keyboard connection. If

disconnected, turn the computer off

and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the

system board and retest.

Modem error codes

Error

Description Recommended Action

Code

1201-xx

1202-xx
1203-xx

1204-xx

Modem Internal Loop-Back
Test

Modem Time-Out Error
Modem External Termination

Test
Modem Auto Originate Test

The following steps apply to error codes
1201-xx through 1210-xx:

1 Refer to modem documentation for

correct Setup procedures.

2 Check the modem line.

Replace the modem and retest.

3

1206-xx
1210-xx

Dial Multifrequency Tone Test
Modem Direct Connect Test

Diagnostic Error Codes, continued

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

MSG index Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Diagnostic Error Codes (continued)

Hard drive error codes

Error
Code

1700­xx

1701­xx

1702­xx

1703­xx

Description Recommended Action

Hard drive ID types test failed The following steps apply to error codes 1700-

Hard drive format test failed

Hard drive read test failed

Hard drive write/read/compare
test failed

xx through 1799-xx:

1 Run
2 Replace the hard drive signal and power

3 Replace the hard drive and retest.
4 Replace the system board and retest.

Setup and verify drive type.

cables and retest.

1704­xx

1705­xx

1706­xx

1707­xx

1708­xx

1709­xx

1710­xx

Hard drive random seek test
failed

Hard drive controller test failed

Hard drive ready test failed

Hard drive recalibration test
failed

Hard drive format bad track
test failed

Hard drive reset controller test
failed

Hard drive park head test failed

1714­xx

1715­xx

1716­xx

1717­xx

1719­xx

1719-x

1730-x

Hard drive file write test failed

Hard drive head select test
failed

Hard drive conditional format
test failed

Hard drive ECC* test failed

Hard drive power mode test
failed

Hard drive power mode test
failed

Fixed Disk 0 does not support
DMA Mode

1731-x

1740-x

1741-x

1750-x

1751-x

1760-x

1761-x

Fixed Disk 1 does not support
DMA Mode

Fixed Disk 0 failed Set Block
Mode command

Fixed Disk 1 failed Set Block
Mode command

Fixed Disk 0 failed Identify
command

Fixed Disk 1 failed Identify
command

Fixed Disk 0 does not support
Block Mode

Fixed Disk 1 does not support
Block Mode

1790-x
1792-x

1799­xx

*Error Correction Code

Disk 0 Configuration Error
Secondary Disk Controller

Failure
Invalid hard drive type failed

Pointing device interface error codes

Error

Description Recommended Action

Code

Error
Code

8601­xx

Error
Code

3206­xx

Pointing Device Interface
test failed

1. Replace with a working pointing device and retest.

2. Replace the

system board and retest.

Audio error codes

Description Recommended Action

Audio System Internal
Error

Replace the

system board and retest.

CD-RW Drive error codes

Description Recommended Action

xxxx-xx

Error
Code

3301-xx
3305-xx
66XX-xx

CD-RW drive The following steps apply to error codes xxxx-xx

through xxxx-xx and xxxx-xx:

1
2
3
4

CD or DVD Drive error codes

Description Recommended Action

CD or DVD
drive read test
failed

The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:

1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the CD or DVD

drive.

Check and/or replace the power and signal

3

cables and retest.
Replace the CD or DVD drive and retest.

4

* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Troubleshooting Without Diagnostics

This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.

Checklist For Solving Minor Problems

If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:

■ Is the computer connected to a working power outlet?

■ Is the computer turned on and the power light illuminated?

■ Are all cables connected properly and seated?

■ Are all of the necessary device drivers installed?

■ Is the CONFIG.SYS file correct?

■ Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?

■ Was a nonbootable diskette loaded in the diskette drive at power-up?

■ Are all switch settings correct?

■ Was Computer Setup run after installing options (memory, disk drives, etc.) and

before installing industry standard architecture boards?

Quick checks and possible solutions for problems related to these topics:

Digital Dashboard CD drive Hard drive

Diskette drive Hardware installation USB ports

Power

are provided in the tables below. The procedure for

resolving hardware conflicts is also described.

CD drive

Problem Probable

Possible solution

cause(s)

Cannot read
compact disc.

Cannot eject
compact disc
(tray-load
only).

CD drive devices
are not
detected.

CD is not properly
seated in the drive.

Eject the CD, then re-insert it, pressing down
on the CD firmly to correctly seat it in the
drive.

CD has been loaded

Eject the CD, turn it over, then reload.

upside down.

CD may be dirty or

Clean the CD or load another CD.

scratched.

CD is not properly
seated in the drive.

Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.

Power cycle delay. After turning the computer off, wait 30

seconds before turning the computer on again.

CD drive is not
connected properly.

Open the computer and check to see that the
drive cable is connected properly.

Proper driver is not
loaded

Restart the system and make sure the CD
drive drivers are loaded.

DVD drive

Problem Probable cause(s) Possible solution

Cannot
read DVD
disk

DVD or CD is not properly
seated in the drive.

DVD or CD has been
loaded upside down.

Eject the DVD or CD, press down on the DVD or
CD firmly to correctly seat it in the drive, then
reload.

Eject the disk, turn it over, then reload.

DVD does
not work in
the DOS
mode.

Cannot
eject DVD
disk.

DVD or CD disk may be
dirty or scratched.

Proper drivers are not
loaded.

The system is in the
Sleep mode.

The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.

DVD disk is not properly
seated in the drive.

Load another DVD disk.

Restart the system and make sure the DVD
drive drivers are loaded.

Press the Power button to bring the system back
to full power, then eject the DVD.

Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.

Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.

DVD drive
devices are

DVD drive is not
connected properly.

Open the computer and check to see that the
drive cable is connected properly.

not
detected.

Incorrect driver is
installed.

Ensure the correct driver is installed in

CONFIG.SYS.

Drive has been changed. Make sure the jumper setting is set for "Slave."

Proper drivers are not
loaded.

Restart the system and make sure the DVD
drive drivers are loaded.

Digital Dashboard

Problem Probable cause(s) Possible solution

Digital
Dashboard
displays
component
icons

Digital Dashboard has not
detected system
components.

When the power button is pressed, the
computer will power-on. The LCD display will
display the following icons: keyboard, mouse,
and monitor. If any of these components are not
detected, the icons will continue to be displayed.
If these components are found, the icons will
disappear.

Digital
Dashboard
display is

Check the power cable
connection to the system
board.

When the power cable is properly connected, the
LCD display will display,"Push To Start."

blank

Resolving Hardware Conflicts

Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices.

Base I/O address 220H
Interrupt IRQ 5
8-bit DMA Channel 1

When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no
devices are configured to use the same hardware resources. These resources can either be dipswitch
or jumper settings on the peripheral card or software configurable resources. The Computer Setup
selection of your Compaq Utilities allows you to view and modify the settings for the peripheral
devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards
you wish to install for information on how to view and select their settings.

To resolve hardware conflicts:

1 Change the hardware settings of your audio card or other peripheral card in your

system if the peripheral card is using any settings used by the factory-installed
devices.

2 If you are unsure of the settings of the peripheral cards, you can isolate the

source of the problem by temporarily removing all cards not manufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.

Also see: System

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

MSG index Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Troubleshooting Without Diagnostics (continued)

Hard drive

Problem Probable cause(s) Possible solution

Hard drive error
occurs.

Drive not found.

Disk transaction
problem.

Hard disk has bad
sectors or has failed.

Cable could be
loose.

Either the directory
structure is bad or
there is a problem
with a file.

Computer Setup.

Run
Reformat the hard disk.

Check cable connections.

From the desktop click on the Start menu. Choose

Program
Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program

Accessories

Accessories System Tools

System Tools Disk Defragmenter.

Nonsystem disk
message.

Hard drive
operation seems
slow

OR

Hard drive
activity light is
not on,
or stays on
without blinking.

The system is trying
to start from a
diskette that is not
bootable.

The system is trying
to start from the
hard drive but the
hard disk has been
damaged.

Diskette boot has
been disabled in
Computer Setup.

The hard disk files
may be fragmented.

Remove the diskette from the diskette drive.

Insert a bootable diskette into the diskette drive
and restart the computer with Ctrl+Alt+Del.

Run Computer Setup and enable diskette boot.

From the desktop click on the Start menu. Choose

Program
Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program

Accessories

Accessories System Tools

System Tools Disk Defragmenter.

Hardware installation

Problem Probable cause(s) Possible solutions

A new device is
not recognized
as part of the
computer
system.

When the system advised you of
changes to the configuration,
you did not save the changes.

The system may not have
automatically recognized the
new device.

Reboot the computer and follow the
instructions for saving the changes.

Run

Computer Setup and identify the

new device.

The cables for the new external
device are loose, or the power
cables are unplugged.

The power switch for the new
external device is not turned on.

Check all cables.

Turn off the computer, turn on the
external device, and then turn on the
computer to integrate the new device
with the computer.

Power

Problem Possible Solution

Computer will not turn on. Ensure that the computer is connected to a power

source.

Computer does not automatically
display the date and time.

Computer does not beep during
POST.

Computer powered off
automatically.

The real-time clock (RTC) battery may need to be
replaced.

The speaker volume may have been turned down. Select
the Volume option from the Control Panel and adjust the
volume.

The unit temperature may have been exceeded. Check
the fan for function and blockage.

Click here for replacement procedures.

USB

Problem Probable cause(s) Possible solution

Port 3
cannot
work with
any slow
speed
devices.

USB device
does not
work with
the system.

The device is plugged
into the wrong port.

The USB device and the
system may use
different USB
architectures.

Check to see if the keyboard is plugged into Port

3.
Ensure that the USB device is properly inserted

into the port.

Ensure that the USB device and the system share
the same USB architecture. (UHCI-compliant
devices will only work with a UHCI-compliant
system, and OHCI-compliant devices will only
work with a OHCI-compliant system).

Diskette Drive

Problem Probable cause(s) Possible solution

Diskette drive
light stays on.

Diskette may be damaged.

Diskette may be installed
incorrectly.

Software program may be
damaged.

From the desktop click on the

Start menu. Choose Program
Accessories
Scandisk to check for problems.

Remove the diskette and reinsert.

Check the program diskettes.

System Tools

Diskette drive
cannot write
to a diskette.

Diskette drive
cannot read a
diskette.

Diskette is not formatted. Format the diskette.

Diskette is write-protected. Either use another diskette that is

not write-protected or disable the
write protection on the diskette.

Writing to the wrong drive. Check the drive letter in your path

statement.

Not enough space is left on the
diskette.

Diskette is not formatted. Format the diskette.

Using the wrong diskette type for
the drive type.

Reading the wrong drive. Check the drive letter in your path

Use another diskette to write the
information.

Use a diskette that is compatible
with the drive.

statement.

Diskette drive has been disabled
by Computer Setup.

Run

Computer Setup and enable

the diskette drive.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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Power
Supply/Fan
Assembly

Diskette
drive

System

DVD or CD
and
CD-RW drive

Mouse

Fax/modem

SPECIFICATIONS

System Specifications

General system specifications

System interrupts

System I/O

System memory

System DMA

General System Specifications

Dimensions

Weight

Information not Available

Height

Length

Width

in
in
in

lbs.

Input
Requirements

Nominal Line Voltage 115/230 VAC.

Range Line Voltage 90-132 VAC,180-264 VAC.

Line Frequency 47-63HZ

Input Current 4.5A RMS@Max Load

Power (watts)

Steady State 145W

Environmental Requirements

Temperature

Operating 50° to 95° F 10° to

Shipping -4° to 140° F -20° to

Humidity (noncondensing)

Operating 8% to 90% 8% to

Nonoperating 5% to 95% 5% to

35° C

60° C

90%

95%

Maximum Altitude (unpressurized)

Operating 10,000 ft 3048 m

Nonoperating 30,000 ft 9144 m

System Interrupts

Hardware IRQ System Function

IRQ 0 System timer
IRQ 1 Motherboard resources
IRQ 2 Programmable interrupt controller
IRQ 3 ACPI IRQ Holder for PCI IRQ Steering
IRQ 3 Intel(R) 810e Chipset Graphics Driver (DC133

FSB133) 4.11.01.1321

IRQ 4 Motherboard resources
IRQ 5 Intel(r) 82801AA SMBus Controller
IRQ 5 SoundMAX Integrated Digital Audio
IRQ 5 ACPI IRQ Holder for PCI IRQ Steering
IRQ 6 Standard Floppy Disk Controller
IRQ 8 System CMOS/real time clock
IRQ 9 SCI IRQ used by ACPI bus
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 Texas Instruments OHCI IEEE 1394 Host

Controller

IRQ 11 Intel(r) 82801AA USB Universal Host Controller
IRQ 12 Motherboard resources
IRQ 13 Numeric data processor
IRQ 14 Primary IDE controller (dual fifo)
IRQ 14 Intel(r) 82801AA Ultra ATA Controller
IRQ 15 Secondary IDE controller (dual fifo)
IRQ 15 Intel(r) 82801AA Ultra ATA Controller

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System

Power
supply/Fan
Assembly

Diskette
drive

Hard drives

CD or DVD
and CD-RW
drives

Mouse

Fax/modem

SPECIFICATIONS

System Specifications (continued)

General system specifications

Video memory

System interrupts

System I-O

System memory

System DMA

System I/O

I/O Address (Hex) System Function (Shipping Configuration)

0000h-000Fh Direct memory access controller
0010h-001Fh Motherboard resources
0020h-003Fh Programmable interrupt controller
0040h-0043h System timer
004Eh-004Fh Motherboard resources
0050h-0052h Motherboard resources
0060h-0060h Motherboard resources
0061h-0061h System speaker
0064h-0064h Motherboard resources
0070h-0071h System CMOS/real time clock
0072h-0077h Motherboard resources
0080h-008Fh Direct memory access controller
0090h-009Fh Motherboard resources
00A0h-00BFh Programmable interrupt controller
00C0h-00DFh Direct memory access controller
00F0h-00FFh Numeric data processor
0170h-0177h Secondary IDE controller (dual fifo)
0170h-0177h Intel(r) 82801AA Ultra ATA Controller
01F0h-01F7h Intel(r) 82801AA Ultra ATA Controller
01F0h-01F7h Primary IDE controller (dual fifo)
0376h-0376h Intel(r) 82801AA Ultra ATA Controller
0376h-0376h Secondary IDE controller (dual fifo)
0390h-0397h Motherboard resources
03B0h-03BBh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)

4.11.01.

03C0h-03DFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)

4.11.01.
03F0h-03F5h Standard Floppy Disk Controller
03F6h-03F6h Primary IDE controller (dual fifo)
03F6h-03F6h Intel(r) 82801AA Ultra ATA Controller
0400h-047Fh Motherboard resources
04D0h-04D1h Motherboard resources
0CF8h-0CFFh PCI bus
2000h-20FFh SoundMAX Integrated Digital Audio
2400h-243Fh SoundMAX Integrated Digital Audio
2460h-246Fh Intel(r) 82801AA Ultra ATA Controller
2460h-2467h Primary IDE controller (dual fifo)
2468h-246Fh Secondary IDE controller (dual fifo)
EE00h-EE7Fh Motherboard resources
EE80h-EEBFh Motherboard resources
EEC0h-EEDFh Intel(r) 82801AA USB Universal Host Controller
EEE0h-EEEFh Intel(r) 82801AA SMBus Controller

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

System

Power
supply/Fan
Assembly

Diskette
drive

CD or DVD
and CD-RW
drives

Mouse

Fax/modem

SPECIFICATIONS

System Specifications (continued)

General system specifications

Video memory

System interrupts

System I-O

System memory

System DMA

Memory Address System Function

00000000h-0009FFFFh System board extension for ACPI BIOS
000A0000h-000AFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
000B0000h-000BFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
000E0000h-000FFFFFh System board extension for ACPI BIOS
00100000h-07FFFFFFh System board extension for ACPI BIOS
40000000h-40003FFFh Texas Instruments OHCI IEEE 1394 Host Controller
40000000h-403FFFFFh Intel(r) 82801AA PCI Bridge
40300000h-403007FFh Texas Instruments OHCI IEEE 1394 Host Controller
40400000h-4047FFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
44000000h-47FFFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
FFB80000h-FFBFFFFFh System board extension for ACPI BIOS
FFF80000h-FFFFFFFFh System board extension for ACPI BIOS

System DMA

Hardware System Function (Default)

DMA 2 Standard Floppy Disk Controller
DMA 4 Direct memory access controller

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

System

DVD or CD
and
CD-RW drive

Diskette
drive

Power
Supply/Fan
Assembly

Mouse

Fax/modem

SPECIFICATIONS

Input Specifications

Nominal Line Voltage

Range Input Line

Frequency Range

Input Current

Power Supply/Fan Assembly

U. S.

115 to 230 VAC

90 to 264 VAC

47 to 63 Hz AC

115V 3.00 AMPS

Input Current

Output Power

Inrush Current

Holdup Time

Environment

Operating

4.5A RMS@Max Load

145 Watts

80 A at 132 VAC
(cold start)

16 ms from zero

Temperature Range

10 to +50 ° C

Non-Operating

Humidity

Operating

Storage

-40 to +66 ° C

Non Condensing

20% to 90% RH

5% to 95% RH

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System

Power
Supply/Fan
Assembly

Diskette drive

Mouse

DVD or CD and
CD-RW drive

Fax/modem

SPECIFICATIONS

Dimensions

Height
Length
Width

Weight w/cable
Base Resolution
Tracking Speed

(maximum)

USB Mouse

U. S. Metric

4.59 oz 130 g
400 dpi 15.8 dpmm
10 in/sec 25 cm/sec

Temperature

Operating
Non-Operating

Lifetime

Mechanical
Switch

Relative Humidity

0° C to + 40° C

-20° C to + 60° C

Exceeds 300 miles
Exceeds 1 million
operations

32° F to 104° F
4° F to 140° F

Exceeds 483 km
Exceeds 1 million
operations

10% to 90%, noncondensing at ambient.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System

Power
Supply/Fan
Assembly

Diskette
drive

CD or DVD
and
CD-RW drive

Mouse

Fax/modem

SPECIFICATIONS

DVD Drive

Information for the DVD, CD, and CD-RW drives immediately follows.

8x DVD Drive

Dimensions U. S. Metric

Width
Height
Depth

Weight
Modes Supported

Block Size

in
in
in

cm
cm
cm

lb kg

Center Hole
Diameter
Thickness
Track Pitch
Access Time

Random
Full Stroke

Audio Output Level

Line Out
Headphone

Cache Buffer
Data Transfer Rate

Sustained
Burst

Startup Time
Stop Time

CD Drive

Information for the 40x CD drive immediately follows.

40× CD Drive

Dimensions U. S. Metric

Width
Height
Depth

Weight

in
in
in

cm
cm
cm

lb kg

Modes Supported

CD-ROM
CD-DA
CD-XA
Photo CD
Video-CDI
CD-Plus/CD­Extra/CD Enhanced
CD-RW

Block Size

CD-ROM
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
CD-DA
CD-XA

Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Multiple Session
Multiple Session
Multiple Session

Multiple Session

2048 bytes
2336 bytes

2324 bytes
2324 bytes

Center Hole
Diameter
Thickness
Track Pitch
Access Time

Random
Full Stroke

Audio Output Level

Line Out
Headphone

Cache Buffer
Data Transfer Rate

Sustained
Burst

1.5 mm diameter
120 mm / 80mm

1.2 mm

1.6 µm

< 95 ms
< 190 ms

0.7 Vrms + 20%

0.6 Vrms + 20%

256 KB

Mode 1

4800 KB/sec
KB/sec (32×)
MB/sec

Mode 2

5475 KB/sec
KB/sec (32×)
MB/sec

Startup Time
Stop Time

< 5 sec
< 5 sec

CD-RW Drive

Information for the CD-RW drive immediately follows.

CD-RW Drive

Dimensions U. S. Metric

Width
Height
Depth

Weight

in
in
in

cm
cm
cm

lb kg

Modes Supported

CD-ROM
CD-DA
CD-XA
Photo CD
Video-CDI
CD-Plus/CD­Extra/CD Enhanced
CD-RW

Block Size

CD-ROM
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
CD-DA
CD-XA

Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Multiple Session
Multiple Session
Multiple Session

Multiple Session

2048 bytes
2336 bytes

2324 bytes
2324 bytes

Center Hole
Diameter
Thickness
Track Pitch
Access Time

Random
Full Stroke

Audio Output Level

Line Out
Headphone

Cache Buffer
Data Transfer Rate

Sustained
Burst

1.5 mm diameter
120 mm / 80mm

1.2 mm

1.6 µm

< 95 ms
< 190 ms

0.7 Vrms + 20%

0.6 Vrms + 20%

256 KB

Mode 1

4800 KB/sec
KB/sec (32×)
MB/sec

Mode 2

5475 KB/sec
KB/sec (32×)
MB/sec

Startup Time
Stop Time

< 5 sec
< 5 sec

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

System

Power
Supply/Fan
Assembly

Diskette
drive

Fax/modem

Mouse

DVD or CD
and
CD-RW drive

SPECIFICATIONS

General Description

Support

Data Mode

Fax/Modem

Supports K56flex and/or ITU-T V.90
14400bps send and receive fax modem with
automatic fallback to 12000, 9600, 7200, 4800,
and 2400bps.

Support fax service Class 1 (EIA/TIA 578).
Support V.80 video ready modem.
Built-in DTE interface with speed up to 115.2kbps
or 57.6kbps, parallel 16550a UART-compatible
interface.

Power Management Registers to PCI Interface.
K56flex and/or ITU-T V.90 56kbits/s for highest

Internet connection rates
Ultrahigh compression throughput due to parallel
access directly to the host PC.
ITU-T V.34 extended rates 33600bps to 2400bps.
V.32terbo, V.32bis and fallbacks.
TIA/EIA 602 standard for AT command set.
V.42 error correction (LAM and MNP).
V.42bis and MNP Class 5 data compression.

Fax modem send and receive rates up to

Fax Mode

Error Correction

14400bps
* V.17, V.29, V.27ter, and V.21 channel 2 *
TIA/EIA 578 Class 1 FAX

ITU-T recommended V.42 error correction.
V.42 error correction (LAM and MNP).

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System

Power
Supply/Fan
Assembly

DVD or CD
and
CD-RW drive

Diskette
drive

Mouse

Fax/modem

SPECIFICATIONS

Diskette Drive

Diskette

Size (in)

High Density (MB)

Light
Height
Bytes per Sector
Sectors per Track

High Density

3.5 (8.89 cm)

1.44

Green

One-third

512

18

Tracks per Side

High Density

Low Density

Rotational Speed
Read/Write Heads
Average Seek Time (ms)

Track-to-Track

Settling Time

80

80

300 RPM

2

3

15 (Max)

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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JUMPER & SWITCH INFORMATION - INDEX PAGE

System Board

CD and DVD and CD-RW Drive

Hard Drives

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System board

Hard drives

CD or DVD and
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JUMPER & SWITCH INFORMATION

System Board Index

System Board Connectors

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System
board

Hard drives

CD and CD­RW drive

JUMPER & SWITCH INFORMATION

System Board Connectors

Function Description

Video 15-pin VGA
Microphone in Mini stereo
Audio Line out Mini stereo
(2) DIMM sockets 168-pin DIMM
(3) PCI slots 32-bit PCI connector
Line in

LCD Panel (Digital Dashboard) 10 pin header

Mini stereo

Battery socket 2-pin socket
IDE drives 40-pin headers, key 20
Diskette drive 34-pin header
Fan with active heatsink 3-pin header
Power supply 20-pin header
USB (Used for Keyboard) 2 ports on Rear connector

2 ports on Front 10 pin header
1394 2 ports on Front 10 pin header
Clear CMOS jumper 3 pin header

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Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

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System board

Hard drives

CD or DVD and
CD-RW drive

JUMPER & SWITCH INFORMATION

Hard Drives

Compaq Computer Corporation uses IDE hard disk drives that conform to two different device
0/device 1 implementations. These are Conner mode and ATA-compatible mode. These two modes
are incompatible with one another.

IMPORTANT: Jumper settings are shown on top of the hard drives.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

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Hard drives

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Product Description Troubleshooting

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JUMPER & SWITCH INFORMATION

CD and DVD Drive

Optical Device Type CD
Optical Device Speed 40x
Optical Device Transfer Rate From 2500 to 6000KB/s
Interface ATAPI
Transport Type Tray Load

CD-RW Drive

Illustrated Parts

Catalog

Specifications

Optical Device Type CD-RW
Device Recording Speed 4x Max
Device ReWrite Speed 2x Max
Device CD Read Speed 24x Max
Storage Capacity:Data 650MB
Storage Capacity:Music 74 Minutes
Interface EIDE/ATAPI
Transport Type Tray Load

Maintenance and Service Guide

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REMOVAL & REPLACEMENT PROCEDURES ­INDEX PAGE

This section provides general service information for Compaq Series Personal Computers.
Adherence to the procedures and precautions described in this section is essential for safe and
proper service.

Electrostatic Discharge

Service Considerations

Preparation for Disassembly

Mass Storage Devices

Drive Cage
Hard drive
CD or DVD and CD-RW drive
Diskette drive

Serial Number

Left Easy Access Panel

Right Easy Access Panel

Top Access Panel

Rear Access Panel

Fax-Modem Board

Memory Module

Fan/Power Supply Assembly

I/O Board

LCD Display Board

Speaker Assembly

System Board and Components

RTC Battery
Processor/Heatsink Assembly

Chassis Base

Maintenance and Service Guide

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REMOVAL & REPLACEMENT

Electrostatic Discharge (Return to Service Considerations)

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly
throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table below shows the different amounts of static electricity generated by different activities .

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tubes 2,000 V 700 V 400 V
Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

NOTE: 700 volts can degrade a product!

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:

■ Protect all electrostatic parts and assemblies with conductive or approved containers

or packaging.

■ Keep electrostatic sensitive parts in their containers until they arrive at static-free

stations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging

or conductive foam.

Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground and proper materials selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Preventing Damage to Drives

To prevent static damage to hard drives, use the following precautions:

■ Handle drives gently, using static-guarding techniques.

■ Store drives in the original shipping containers.

■ Avoid dropping drives from any height onto any surface.

■ Handle drives on surfaces that have at least one inch of shock-proof foam.

■ Always place drives PCB assembly side down on the foam.

Grounding Methods

The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When
seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a
grounded floor mat.

Static-Shielding Protection Levels

Method

Antistatic Plastic Carbon-Loaded

Metallized Laminate

Plastic

Voltages

1,500 7,500 15,000

Grounding Workstations

To prevent static damage at the workstation, use the following precautions:

■ Cover the workstation with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, heel straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact

dissipative surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly

aids and Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are

conductive.

■ Use a portable field service kit with a static dissipative vinyl pouch that folds out of a

work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.

Grounding Equipment

Use the following equipment to prevent static electricity damage to the equipment:

Wrist Straps are flexible straps with a minimum of 1 megohm ±10% resistance to the ground cords. To
provide proper ground, a strap must be worn snug against the skin. On grounded mats without banana­plug connectors, connect a wrist strap with alligator clips.

Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most
types of boots and shoes. On conductive floors or dissipative floor mats, use them on both feet with a
minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.

Recommended Materials and Equipment

Other materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins, and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of 1 megohm of resistance

■ Static dissipative table or floor mats with hard tie to ground

■ Field service kits

■ Static awareness labels

■ Wrist straps and footwear straps providing 1 megohm ±10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Metal tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

Maintenance and Service Guide

CAUTION.GIF

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Service Considerations

Tool Requirements

■ Phillips screwdriver

■ Needle-nose pliers

■ Flathead screwdriver

■ Compaq Utilities software

Screws

The screws used in these products are not interchangeable. If an incorrect screw is used during the
reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws
removed during the disassembly process be kept with the part that was removed, then returned to
their proper locations.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

IMPORTANT: As each subassembly is removed from the computer, it should

be placed away from the work area to prevent damage.

Cables and Connectors

Most cables used throughout the unit are ribbon cables. These must be handled with extreme care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending,
twisting, or tearing the cables, and ensure that they are placed in such a way that they cannot be
caught or snagged by parts being removed or replaced.

CAUTION: When servicing these computers, ensure that cables
are placed in their proper location during the reassembly process.
Improper cable placement can cause severe damage to the unit.

Ribbon Cable Positions

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

CD and CD-RW Drive Hard Drive

Diskette drive I/O Board

Power Supply/Fan Assembly

Compaq.com - Compaq Presario Maintenance and Service Guide - Series

United States December 10, 2002

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

REMOVAL & REPLACEMENT

Preparation for Disassembly

To prepare the computer for removal and replacement procedures, complete the following steps:

1

Remove any diskette, compact disc, or tape from the computer.

2

Turn off the computer and any peripheral devices that are connected to the
computer.

CAUTION.GIF

CAUTION: The computer power switch should
be turned off before you disconnect any cables.

3

Disconnect the power cord from the electrical outlet, and then from the
computer.

4

Disconnect all peripheral device cables from the computer.

IMPORTANT: During disassembly, label each cable as you remove

it. Be sure to note its position and routing.

privacy and legal statement

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Maintenance and Service Guide

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DISASSEMBLY
SEQUENCE

Electrostatic
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Service
Considerations

Preparation
for
Disassembly

Product Description Troubleshooting

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Replacement

Information

REMOVAL & REPLACEMENT

Serial Number

The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts. The
(1) serial number is located on the back of the chassis above the voltage select
switch and inside of the front door on the base directly below the Front I/O
connectors.

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

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DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Left Easy Access Panel

Removal

1

2

Perform the

Push the (1) panel release button and
open the left side access panel.

3

Lift the (2) Left Easy Access Panel off
the hinges on the chassis.

Replacement

To replace the Left Easy Access Panel,
reverse this procedures.

preparation procedures.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Right Easy Access Panel

Removal

1

2

Perform the

Push the (1) panel release button and
open the right side access panel.

3

Lift the (2) Right Easy Access Panel
off the hinges on the chassis.

Replacement

To replace the Right Easy Access

Panel, reverse this procedures.

preparation procedures.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Memory Module (DIMM)

1

Perform preparation
procedures.

2

Remove the Right Easy
Access Panel.

3

Pull out on the (1)
retention clips of the
socket and (2) unplug
the DIMM from the
system board .

Replacing the DIMM
Next Step

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

CAUTION.GIF

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting

Removal &

Home

Replacement

REMOVAL & REPLACEMENT

Replacing the Memory Module (DIMM)

Illustrated Parts

Catalog

Jumper & Switch

Specifications

Information

To replace the DIMM,
follow the procedure
below.

Push the (1) DIMM
down into the system
board socket and (2)
close the retention
clips.

CAUTION: Ensure

the DIMM is
properly aligned
and seated in the
system board
socket before
reassembling the
computer.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Top Access Cover

Removal

1

Perform preparation procedures.

2

Remove the Left Easy Access
panel.

3

Lift the top access cover off the
hinges on the chassis.

Replacement

To replace the top access cover,
reverse this procedures.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Rear Access Panel

Removal

1

2

Perform the

Push the (1) panel release button and
open the rear access panel.

3

Lift the (2) rear access panel off the
hinges on the chassis.

Replacement

To replace the rear access panel,
reverse this procedures.

preparation procedures.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

Memory
Module

REMOVAL & REPLACEMENT

Removing the Fax/modem

Removal

1

Perform preparation procedures.

2

Remove the Left Side Easy
Access panel.

3

Remove screw securing the
fax/modem to the chassis and
pull the fax/modem out of the
slot.

Replacement

To replace the fax/modem,
reverse this procedures.

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Mass Storage Devices - Index Page

1 Drive Cage

CD or DVD and CD-RW Drive

2

3

Hard Drive

4

Diskette Drive

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD
and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Drive Cage Assembly

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove the left plastic
subpanel.

4

Remove the Top Access Panel.

5

Open (1) and (2) remove the
front door from the hooks on
the chassis.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD
and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Drive Cage Assembly, continued

Removal

6

Lift the (1) left side of the
Plastic Drive Cover and (2)
pull away from the drive cage
to remove the Plastic Drive
Cover from the drive cage.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Drive Cage Assembly, continued

7

With the unit lying on right
side, remove one screw from
the (1) rear of the chassis and
lift the Drive Cage Assembly
upward straight out of the
chassis

IMPORTANT: Before removing
the drive cage from the chassis,
disconnect all the drive cables
from the drives.

Return to Section
Index

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

CD or DVD and
CD-RW Drive

Hard Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Removing the Mass Storage Devices

Removing the CD or DVD and CD-RW Drive

To remove the CD or DVD and CD-RW drive, complete the following steps:

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove the drive cage.

4

Disconnect the CD or DVD and
CD-RW drive data cable from
the system board.

NEXT STEP

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

CD or DVD and
CD-RW Drive

Hard Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the CD or DVD and CD-RW Drive, continued

Removal

5

Remove (1) two screws from
each side of the CD or DVD
drive securing the drive to the
drive cage and (2) pull the
drive from the drive cage.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

CD or DVD
and
CD-RW Drive

Hard Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the CD or DVD and CD-RW Drive, continued

Removal

6

Remove (1) two screws from
each side of the CD-RW drive
securing the drive to the drive
cage and (2) pull the drive from
the drive cage.

To replace the CD or DVD and CD­RW drive reverse the previous
procedure.

Return to Section Index

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Removing the Mass Storage Devices

Removing the Hard Drive

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove two screws from the
hard drive bracket securing
the bracket to the chassis.

NEXT STEP

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Hard Drive, continued

Removal

4

Slide the (1) hard drive
bracket with the hard drive
attached to the (2) rear of the
unit.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD
and CD-RW
Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Hard Drive, continued

Removal

5

Lift up the hard drive bracket,
disconnect the (1) power and
(2) data cable from the hard
drive, and remove the hard
drive bracket with the hard
drive attached from the
chassis.

Removing the Hard Drive
Bracket

NEXT STEP

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Hard Drive

CD or DVD and
CD-RW Drive

3.5" Diskette
Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Hard Drive Bracket

Removal

Remove (1) two screws from
each side of the drive bracket.
Lift the (2) hard drive from the
bracket.

To replace the hard drive and
bracket reverse the previous
procedure.

Return to section index

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

3.5" Diskette
Drive

Hard Drive

CD or DVD and
CD-RW Drive

Mass storage
devices index
page

REMOVAL & REPLACEMENT

Removing the Mass Storage Devices

Removing the Diskette Drive

To remove the diskette drive,
complete the following steps:

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove the drive cage.

4

Disconnect the diskette drive
data cable from the system
board.

NEXT STEP

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Mass Storage Devices

Removing the Diskette Drive, continued

5

Remove (1) two screws on each side of
the drive cage securing diskette drive
to the cage and (2) remove the diskette
drive from the cage.

Replacement

To replace the diskette drive, reverse
this procedure.

Return to section index

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Power Supply/Fan Assembly

Removal

1

Perform preparation procedures.

2

Remove the Left Easy Access panel.

3

Remove the drive cage.

4

Disconnect the Power Supply/Fan
Assembly power cable from the
system board.

Next Step

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the Power Supply/Fan Assembly, continued

Removal

5

Disconnect the Power Supply/Fan
Assembly heatsink cable from the cable
connected to the heatsink.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the Power Supply/Fan Assembly, continued

Removal

With the Drive Cage Assembly lying on a flat

6

surface, (1 ) remove one screw located on
the side of the fan, (2) slide the Power
Supply/Fan Assembly upward, and pull from
the drive cage slots.

Replacement

To replace the power supply/fan
assembly, reverse this procedure.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the I/O Board

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove the top access cover.

4

Remove the front door.

5

Remove the plastic subpanel.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

Disconnect the 1394 and USB

6

cable on the I/O Bracket from the
connectors on the system board.

Next Step

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the I/O Board, continued

Removal

Remove (1) two screws from the

7

front of the I/O Bracket and (2)
push back on the I/O Bracket to
remove from the chassis.

Replacement

To replace the I/O board,
reverse this procedure.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

Memory
Module

REMOVAL & REPLACEMENT

Removing the LCD Display Broad

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
Panel.

3

Remove the Top Access
cover.

4

Place the unit on right side,
remove one screw from the
top of the LCD display cage
and slide the cage to the front
of the unit to remove.

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Next Step

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the LCD Display Board, continued

Removal

Disconnect the LCD Display

5

cable from the system board.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the LCD Display Board, continued

Removal

Replacement

Remove (1) 2 screws from LCD

6

Display Board and (2) push back
on the display and remove
through the hole in the bracket.

Replacement

To replace the LCD Display
Board, reverse this procedure.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Speaker Assembly

Removal

1

Perform preparation
procedures.

2

Remove the Left Easy Access
panel.

3

Remove the top access cover.

Remove the LCD display board.

4

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

Disconnect the Speaker Cable

5

from the LCD Board.

Next Step

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the Speaker Assembly, continued

Removal

Replacement

Remove (1) screw securing

6

Speaker Assembly to the top of
the LCD display panel cage and
(2) slide the Speaker Assembly to
the front, and remove from the
cage.

Replacement

To replace the Speaker
Assembly, reverse this

procedure.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the System Board and Components - Index Page

System board

Heatsink/Processor Assembly

RTC battery

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the System Board

Removal

1

Perform preparation procedures.

2

Remove the Left Easy Access panel.

3

Remove the Top Access cover.

4

Remove the drive cage.

5

Remove six screws securing the system
broad to the chassis and remove from
the chassis.

To replace the system board reverse the
previous procedure.

System board components index page

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

System Board Components

Removing the Heatsink/Processor Assembly

Removal
1

Perform preparation procedures.

2

Remove the Left Easy Access
panel.

3

Remove the drive cage.

4

Lift up the (1) ZIF socket handle
and (2) remove the heatsink with
processor attached.

Next Step

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

System Board Components

Removing the Heatsink/Processor Assembly, continued

Removal
5

Twist the heatsink/processor
(clockwise) to remove the
processor from the heatsink.

Replacement

To replace the heatsink/processor,
reverse the previous procedure.

Return to System Board and Components

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

System Board Components

Removing the Real Time Clock Battery (RTC)

1

2

3

4

Perform preparation procedures.

Remove the Left Easy Access
panel.

Remove the drive cage.

Locate the RTC battery.

Next Step

Maintenance and Service Guide

WARNING.GIF

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

System Board Components

Removing the RTC Battery

Pull out on the (1) socket lever and (2) lift the RTC

5

battery out of the socket.

Replacement

To replace the RTC battery, reverse this procedure.

WARNING: The clock/CMOS

lithium battery may explode
if mistreated. Do not abuse.
Use only replacement
batteries supplied by Compaq
Computer Corporation.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
Discharge

Service
Considerations

Preparation
for
Disassembly

Serial Number

Left Easy
Access Panel

Right Easy
Access Panel

REMOVAL & REPLACEMENT

Removing the Chassis Base

Removal

1

Perform preparation procedures.

2

Remove the Left Easy Access
Panel.

3

Remove the left side plastic
subpanel.

4

Remove the Right Easy Access
Panel.

5

Remove the right side plastic
subpanel.

Memory
Module

Top Access
Panel

Rear Access
Panel

Fax-Modem
Board

Mass Storage
Devices

Fan/Power
Supply
Assembly

6

Remove the drive cage.

7

Remove four screws from the
base of the unit.

Replacement

To replace the base, reverse this
procedures.

I/O Board

LCD Display
Board

Speaker

System Board
and
Components

Chassis Base

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

ILLUSTRATED PARTS CATALOG - INDEX PAGE

NOTE:

Mass storage devices

Cables

Standard & Optional Boards

Fax/modem

The computer
requesting information or ordering spare parts.

serial number should be provided to Compaq whenever

Keyboard

Miscellaneous parts

Return kit

Documentation & software

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Mass Storage Devices

Spare Part Description Spare Part No.

1. 1.44-MB Diskette Drive
(Models:EZ2200, EZ2207, and EZ2700)

2. 20.0-GB Hard Drive (Models:EZ2700 and EZ2207) 168031-001

17.0-GB 5400 Hard Drive (Model:EZ2207) 168591-001

3. CD Drive 40x BAJA (Models: EZ2200 and EZ2207) 174931-001

4. CD-RW Drive 4X4X24 BLUE
(Models:EZ2200, EZ2207, and EZ2700)

CD-RW Drive 4X4X32 BLUE
(Models:EZ2200, EZ2207, and EZ2700)

CD-RW Drive 8X4X32 BLUE
(Models:EZ2200, EZ2207, and EZ2700)

5. 8x DVD Drive (Model:EZ2700) Not Available

174990-001

173392-001

173393-001

173394-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Miscellaneous Cables

Spare Part Description Spare Part No.

Miscellaneous Cable Kit (Content Includes)

Information not available.

176368-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Standard and Optional Boards

Spare Part Description Spare Part No.

1. System Board W/1394 2000 (Models:EZ2200, EZ2207, and EZ2700) 170392-102

2. Celeron w/heatsink 500-MHz (Models:EZ2200 and EZ2207) 149267-001
Pentium III w/heatsink 500-MHz (Model:EZ2700) 170073-001

3. 64-MB 100-MHz Memory Module DIMM
(Models:EZ2200 and EZ2207)

3. 128-MB 100-MHz Memory Module DIMM
(Model:EZ2700)

4. Front I/O Board (DCIC) (Models:EZ2200, EZ2207, and EZ2700) 174930-001

179190-001

166966-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Fax/ Modem

Spare Part Description Spare Part No.

56K Data/Fax Modem
(Model:EZ2200)

Combo V90, 1MG, 10BS
56K Data/Fax Modem
(Models:EZ2207 and EZ2700)

166386-001

157044-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

ILLUSTRATED PARTS CATALOG

Keyboard

Documentation
& software

Spare Part Description Spare Part No.

USB Internet Keyboard 168102-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Miscellaneous Parts

Spare Part
Description

1

Mouse 168103-001

2

Access Panel

Spare Part

Number

176369-001

MEM/PIC

3

Front Door Bezel 176370-001

4

Panel Side PCI 176372-001

5

Top Hood w/Button

176371-001

Board

6

145 Watt Power

164174-001
Supply/Fan
Assembly

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kit

Documentation
& software

ILLUSTRATED PARTS CATALOG

Return Kit

Spare Part Description Spare Part Number

Return Kit

176236-001

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
Optional
Boards

Fax/modem

Keyboard

Miscellaneous

Return kits

ILLUSTRATED PARTS CATALOG

Documentation & Software

Description Spare Part Number

Compaq Presario Series - User's Guide Available online at

www.compaq.com/athome/

Quick Restore CD, U.S.- Model: EZ2200 and EZ2700 162948-001
Quick Restore CD, Latin America - Model: EZ2200 162948-161
Quick Restore CD, Brazil - Model: EZ2200 162948-201
Quick Restore CD, French Canada (English) -

Model: EZ2207
Quick Restore CD, French Canada (French) -

Model: EZ2207

162948-401

162948-121

Documentation
& software

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboard

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

This section provides an illustrated parts breakdown and a reference for spare parts for the Compaq
Presario EZ2000 Series Computers.

When requesting information or ordering spare parts for the Compaq Series Computers provide the
computer's serial number. The (1)

voltage select switch and inside of the front door on the base directly below the Front I/O connectors.

serial number is located on the back of the chassis above the

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Illustrated Parts

Catalog

Specifications

Home

Product Description Troubleshooting

Removal &

Replacement

Jumper & Switch

Information

SPECIFICATIONS - INDEX PAGE

This section provides physical, environmental, and performance specifications for Compaq
Series Personal Computers.

CD or DVD and
CD-RW drive

Diskette drive

Fax-modem

Mouse

Power
Supply/Fan
Assembly

System

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting

Home

Removal &

Replacement

Jumper & Switch

Information

PRODUCT DESCRIPTION - INDEX PAGE

Model Specific Features

Digital Dashboard

CPU Controls and Lights

Right Easy Access Panel

Rear Connectors

Connector pin
assignments

Power Cord Set
Requirements

General requirements

Illustrated Parts

Catalog

Specifications

Left Easy Access Panel

USB Keyboard Controls

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

PRODUCT DESCRIPTION

Compaq Presario EZ2000 Series Standard Configuration

CD/CD-

Model Processor Hard Drive

EZ2200 Celeron/500-MHz (128) 17.0-GB

EZ2207 Celeron/500-MHz (128) 20.0-GB

EZ2700 Pentium III/550 (256) 20.0-GB

RW/DVD
Drive

40x and
CD-RW

40x and
CD-RW

8x DVD and

CD-RW

Modem

Presario/PC-Tel HSP56K

Presario/Conexant V.90 HPNA

Presario/Conexant V.90 HPNA

Rear CPU
Connectors

Power Cord
Set
Requirements

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

PRODUCT DESCRIPTION

Digital Dashboard

1 E-Mail Waiting Indicator

2 Sleep Mode Indicator

3 Internet Alive Indicator

4 PC Speaker

5 LCD Display Screen

6 Awake Indicator

7 Start/Reset Button

Rear CPU
Connectors

Power Cord
Set
Requirements

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

Rear CPU
Connectors

PRODUCT DESCRIPTION

CPU Controls and Lights

1 DVD or CD Drive Eject Button
(DVD drive available on selected models)

2 DVD or CD Drive Tray
(DVD drive available on selected models)

3 DVD or CD Drive Manual Eject Hole
(DVD drive available on selected models)

4 DVD or CD Drive Activity Light
(DVD drive available on selected models)

5 Diskette Drive

6 Diskette Drive Activity Light

Power Cord
Set
Requirements

7 Cable Collector

8 CD-RW Drive
9 Diskette Drive Eject Button

10 USB Connectors

11 1394 Connector

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

PRODUCT DESCRIPTION

Right Easy Access Panel

1 Right Easy Access Panel Release Button

2 DIMM Slots

3 EMI Shield

Rear CPU
Connectors

Power Cord
Set
Requirements

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

PRODUCT DESCRIPTION

Left Easy Access Panel

1 Left Easy Access Panel Release Button

2 Hard Drive

3 EMI Shield

4 PCI Expansion Slots

Rear CPU
Connectors

Power Cord
Set
Requirements

Compaq.com - Compaq Presario Maintenance and Service Guide - Series

United States December 10, 2002

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

Rear CPU
Connectors

Power Cord
Set
Requirements

PRODUCT DESCRIPTION

Compaq USB Internet Keyboard

Internet Button Suite and USB Connectors

USB Connectors

Internet Button Suite

1 Instant E-mail
2 Community
3 My Presario
4 Instant Internet
5 Instant Search
6 Entertainment Ideas
7 Retail Central

USB Connectors

1 USB Port
2 USB Port

privacy and legal statement

http://h18000.www1.hp.com/athome/support/msgs/2200-2700/kybdcon.html [12/10/2002 9:25:49 AM]

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

USB
Keyboard
Controls

PRODUCT DESCRIPTION

Rear CPU Connectors

1

USB Port (2)

2

Microphone In

3

Audio Line Out

4

1394 Connector

5

SVGA Monitor Port

6

*Network Interface Connector

7

Modem (line)

8

Audio Line In

9

Voltage Select Switch

Rear CPU
Connectors

Power Cord
Set
Requirements

10

AC Power Connector

11

Modem (phone)

IMPORTANT: Modem configuration

*

may vary depending on the model
selected.

Maintenance and Service Guide

Compaq Presario EZ2000 Series Computers

Home

Models and
Features

Digital
Dashboard

CPU Controls
and Lights

Right Easy
Access Panel

Left Easy
Access Panel

Product Description Troubleshooting

Illustrated Parts

Catalog

Removal &

Jumper & Switch

Specifications

Replacement

Information

PRODUCT DESCRIPTION

Power Cord Set Requirements

The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.

Power cord sets for use in other countries must meet the requirements of
the country where you use the computer. For more information on power
cord set requirements, contact your Compaq authorized dealer, reseller, or
service provider.

General Requirements

USB
Keyboard
Controls

Rear CPU
Connectors

Power Cord
Set
Requirements

The requirements listed below are applicable to all countries:

1

The length of the power cord set must be at least

6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0
m).

2

All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set
will be used.

3

The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125
or 250 volts AC, as required by each country's power
system.

4

The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector, for mating with appliance inlet
on the Switch Box.

Country-Specific Requirements

Country Accredited Agency

United States UL*

US/Canada UL and CSA

* The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6­15P (15A, 250V) configuration.