Compaq Presario CQ56 Notebook
PC and HP G56 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
AMD, ATI, and Athlon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, and Pentium are
trademarks of Intel corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: December 2010
First Edition: August 2010
Document Part Number: 621594-002
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Top ....................................................................................................................................................... 5
Right side ............................................................................................................................................. 9
Left side .............................................................................................................................................. 10
3 Illustrated parts catalog ............................................................................................................................... 15
Service tag ......................................................................................................................................... 15
Computer major components ............................................................................................................. 16
Hard drive specifications .................................................................................................................... 84
vi
DVD±RW SuperMulti Double-Layer Drive with LightScribe specifications ......................................... 85
7 Backup and recovery .................................................................................................................................... 86
Windows 7 backup and recovery ....................................................................................................... 86
Backing up your information .............................................................................................. 86
Performing a recovery ....................................................................................................... 87
Using the Windows recovery tools .................................................................... 88
Using f11 ........................................................................................................... 88
Using a Windows 7 operating system DVD (purchased separately) ................. 89
Linux backup and recovery ................................................................................................................ 90
8 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries or regions ........................................................................................... 91
Requirements for specific countries or regions .................................................................................. 92
Index ................................................................................................................................................................. 100
vii
viii
1Product description
HP G56Compaq
Presario
CategoryDescription
AMDAMDIntelIntel
Product
name
HP G56 Notebook PC√√
ProcessorsIntel Mobile Celeron 925 processor
Intel® Celeron® 900 processor (2.2
Intel® Pentium® T4500 processor
Intel Celeron T3500 processor (2.1
AMD V-160 processor (2.4 GHz,
AMD V140 processor (2.3 GHz,
Compaq Presario CQ56 Notebook
PC
(2.3 GHz, 1-MB L3 cache, 800
MHz)
GHz)
(2.3 GHz)
GHz)
512-MB L2 cache, 1066 MHz, 3.2
GT/s)—single-core 25 W
512-MB, L2 cache, 1066 MHz, 3.2
GT/s)—single-core 25 W
fixed angle with activity light and
single analog microphone
microphone (for models with no
webcam)
Microsoft® premium requirements
with Presario/HP Altec Lansing
speakers
card (NIC)
network (WLAN) options by way of
wireless module:
display assembly
formats:
√√√√
√√√√
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√√√√
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PortsAudio-in (stereo microphone)√√√√
Audio-out (stereo headphone)√√√√
RJ-45 (Ethernet)√√√√
Atheros AR9285 802.11b/g/n
●
1x1 WiFi adapter
Broadcom 4313 802.11b/g/n
●
1x1 adapter
Broadcom 4313 802.11b/g/n
●
1x1 WiFi and 2070 Bluetooth®
2.1+EDR combo adapter
(BT3.0+HS ready)
Ralink RT3090BC4 802.11b/g/
●
n 1x1 WiFi and Bluetooth
2.1+EDR combo adapter
(BT3.0+HS ready)
Realtek RTL8191SE 802.11b/
●
g/n 1x1 WiFi adapter
Ralink RT5390 802.11b/g/n
●
1x1 WiFi adapter
√√√√
√√
√√√√
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√√√√
√√
3
HP G56Compaq
Presario
CategoryDescription
AMDAMDIntelIntel
USB (3)√√√√
CQ56
HP G56Compaq
Presario
CQ56
VGA (Dsub 15-pin) supporting
1600×1200 external resolution at 75
Hz
Smart-pin AC power√√√√
Keyboard/
pointing
devices
TouchPad with 2 buttons and 2-way
Power
requirements
6-cell Li-ion, 2.55-Ah, 55-Wh battery√√√√
65-W AC adapter with localized
SecuritySecurity cable slot√√√√
Operating
system
Windows® 7 Professional (32- and
Windows 7 Home Premium (32- and
Pocket keyboard, 39.62-cm (15.6in) with numeric keypad
scroll (taps enabled as default)
6-cell Li-ion, 2.20-Ah, 47-Wh battery√√√√
cable plug support
Preinstalled:
64- bit)
64- bit)
√√√√
√√√√
√√√√
√√√√
√√√√
√√√√
Windows 7 Home Basic (32- and
64- bit)
Windows 7 Starter (32-bit)√√√√
SUSE Linux√√v√
ServiceabilityEnd-user replaceable parts:
AC adapter√√√√
Battery (system)√√√√
Hard drive√√√√
Memory module√√√√
Optical drive√√√√
WLAN module√√√√
√√√√
4Chapter 1 Product description
2External component identification
Top
TouchPad
ComponentDescription
(1)TouchPad lightTo turn the TouchPad on and off, quickly double-tap the
TouchPad light.
Off: TouchPad is on.
●
Amber: TouchPad is off.
●
(2)TouchPad zoneMoves the pointer and selects or activates items on the screen.
(3)Left TouchPad button*Press the left side of the TouchPad button to execute functions
(4)Right TouchPad button*Press the right side of the TouchPad button to execute functions
*This table describes factory settings.
performed by the left button on an external mouse.
performed by the right button on an external mouse.
There is an unmarked scroll zone inside the right edge of the TouchPad. To scroll up and down using
the TouchPad vertical scroll zone, slide your finger up or down inside the right edge of the TouchPad.
Top5
Lights
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)TouchPad light
(2)Caps lock lightOn: Caps lock is on.
(3)Power light
(4)Wireless light
Off: TouchPad is on.
●
Amber: TouchPad is off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state (Windows) or
●
Suspend state (Linux).
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
Amber: All wireless devices are off.
●
6Chapter 2 External component identification
Button and speakers
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)Speaker grillTwo integrated speakers produce sound.
(2)Power button*
*This table describes factory settings. For information about changing factory settings, press f1 to open Help and Support
(Windows) or Help (Linux).
When the computer is off, press the button to turn on the
●
computer.
When the computer is on, press the button briefly to initiate
●
Sleep.
When the computer is in the Sleep state, press the button
●
briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the computer.
To learn more about your power settings:
In Windows, select Start > Control Panel > System and
●
Security>Power Options
In Linux, select Computer>Control Center>System>
●
Power Management
Top7
Keys
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)esc key*Displays system information when pressed in combination with
(2)Send e-mail keyOpens a new e-mail in your default e-mail client.
(3)Media application keyLaunches CyberLink PowerDVD (Windows) or the default media
(4)Web browser keyLaunches your default web browser.
(5)Print keySends the currently-active document to the default printer.
(6)Calculator keyLaunches the calculator application.
(7)fn key*Displays system information when pressed in conjunction with
(8)Windows logo keyDisplays the Windows or Linux Start menu (varies by model).
(9)Windows applications key (varies by
model)
(10)Action keysExecute frequently-used system actions.
*Supported on Windows models only.
the fn key.
player (Linux).
the esc key.
Displays a shortcut menu for items where the cursor is
positioned.
8Chapter 2 External component identification
Right side
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)Optical drive (select models only)Reads and writes to an optical disc.
(2)Optical drive light (select models only)Blinking: The optical drive is being accessed.
(3)USB portConnects an optional USB device.
(4)AC adapter light
(5)Power connectorConnects an AC adapter.
(6)Security cable slotAttaches an optional security cable to the computer.
Blinking white: The computer is in the Sleep state
●
(Windows) or Suspend state (Linux).
White: The computer is connected to external power.
●
Amber: The computer is charging.
●
Off: The computer is not connected to external power.
●
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
Right side9
Left side
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)External monitor portConnects an external VGA monitor or projector.
(2)VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)RJ-45 (network) jackConnects a network cable.
(4)USB ports (2)Connect optional USB devices.
(5)Audio-in (microphone) jackConnects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(6)Audio-out (headphone) jackProduces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
(2)Webcam (select models only)Records video and captures still photographs.
(3)Webcam light (select models only)On: The webcam is in use.
Display11
Wireless antennas
Your computer model has two antennas that send and receive signals from one or more wireless
devices. These antennas are not visible from the outside of the computer.
NOTE:For optimal transmission, keep the areas immediately around the antennas (shown in the
previous illustration) free from obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and EnvironmentalNotices that applies to your country or region. These notices are located in Help and Support
(Windows) and Help (Linux).
12Chapter 2 External component identification
Bottom
ComponentDescription
(1)Battery bayHolds the battery.
(2)Vents (4)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)Battery release latchReleases the battery from the battery bay.
(4)Memory module compartmentContains two memory module slots and WLAN slot.
CAUTION: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for use in
the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
(5)Hard drive bayHolds the hard drive.
Bottom13
Additional hardware
ComponentDescription
(1)Power cord*Connects an AC adapter to an AC outlet.
(2)AC adapterConverts AC power to DC power.
(3)Battery*Powers the computer when the computer is not plugged into
external power.
*Batteries and power cords vary in appearance by region or country.
14Chapter 2 External component identification
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
ComponentDescription
(1)Product nameThe product name affixed to the front of your computer.
(2)Serial number (s/n)An alphanumeric number that is unique to each
product.
(3)Part number/Product number (p/n)The number that provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4)Warranty periodThe duration of the warranty period for this computer.
(5)Model descriptionThe alphanumeric identifier you need to locate
documents, drivers, and support for your computer.
Service tag15
Computer major components
16Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
(1)Display assembly
NOTE: For more display assembly internal component spare part information. See
Display assembly components on page 20.
(2)Keyboard (includes keyboard cable)
39.6-cm (15.6-in) HD LED BrightView with webcam and microphone display
●
assembly for HP G56 computer
39.6-cm (15.6-in) HD LED BrightView with microphone display assembly for HP
●
G56 computer
39.6-cm (15.6-in) HD CCFL BrightView with webcam and microphone display
●
assembly for HP G56 computer
39.6-cm (15.6-in) HD CCFL BrightView with microphone display assembly for HP
●
G56 computer
39.6-cm (15.6-in) HD LED BrightView with webcam and microphone display
●
assembly for Presario CQ56 computer
39.6-cm (15.6-in) HD LED BrightView with microphone display assembly for
●
Presario CQ56 computer
39.6-cm (15.6-in) CCFL LED BrightView with webcam and microphone display
●
assembly for Presario CQ56 computer
39.6-cm (15.6-in) CCFL LED BrightView with microphone display assembly for