b
Getting Started
Compaq Presario
6000 Series Computer
This guide helps you get acquainted with the features of your
computer and provides solutions to problems.
Connection locations and system components may vary.
© 2002 Compaq Computer Corporation.
Compaq, the Compaq logo, Armada, Deskpro, Evo, and iPAQ are
trademarks of Compaq Computer Corporation in the U.S. and other
countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of
Microsoft Corporation in the U.S. and other countries.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered
trademarks of Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their
respective companies.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this
material. The information in this document is provided “as is” without
warranty of any kind, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose, and is subject to
change without notice. The warranties for Compaq products are set forth in
the express limited warranty statements accompanying such products.
Nothing herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by
copyright. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of Compaq
Computer Corporation.
WARNING: Text set off in this manner indicates that failure to
Å
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
Ä
directions could result in damage to equipment or loss of
information.
Getting Started
Compaq Presario
6000 Series Computer
Contents
1 Getting Information and Updates
Warranty and Support Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Replacing Parts and Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Locating SoftPaq Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Using the Computer
Using the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Using the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Using the CD or DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Support for Disc Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Inserting and Removing a CD or DVD Disc . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Listening to Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Playing a Movie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Creating a CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Maintaining the CD or DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Using the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Using the Scroll Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Using the Optical Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Using the Compaq Internet Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Using the Internet Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Customizing the Internet Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
3 Using the Internet
The Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
What Is the Internet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
What Is a Hyperlink? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Content Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Getting Started iii
4 Maintaining the Computer
Routine Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cleaning Up the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Emptying the Recycle Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Scanning the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Defragmenting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
System Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Virus Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
5 Finding Help & Support
Integrated Help Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Online Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Preparing to Ship the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Solving Minor Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
6 Upgrading the Computer
Preparing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Removing or Upgrading a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Locating Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Removing A Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Replacing or Adding a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Upgrading or Replacing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
Replacing or Adding a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
Removing or Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
Reassembling the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
Contents
Index
Getting Started iv
1
Getting Information and Updates
Information about your computer is available in the printed
documents that came with your computer and from the Compaq
Web site. Use this guide as your first point of reference, and then
refer to the following documents:
■ Quick Setup poster
■ Warranty and Support Guide
The Compaq Web site provides additional information about
your computer:
■ For general information about products and services, go to
compaq.com/athome.
■ For answers to computer support questions, go to
compaq.com/consumersupport.
When requesting computer support, include the following
information in your inquiry. Please write it down now for your
future reference.
Product Name: _______________________________________
Model Name: ________________________________________
Serial Number: _______________________________________
Date of Purchase: _____________________________________
Getting Started 1–1
Getting Information and Updates
Warranty and Support Guide
The Warranty and Support Guide describes the Compaq
commitment to repair or replace parts during the computer’s
warranty period and lists important Compaq telephone numbers.
In the event of a mechanical problem, contact Compaq, not the
retailer who sold you the computer. Keep the guide in a safe place
for future reference.
Replacing Parts and Upgrading
For hardware upgrade and installation instructions, see Chapter 6,
“Upgrading the Computer.”
If you have a problem and can’t resolve it after referring to this
information and to the Compaq Web site, contact Technical
Support. If the technician determines a replacement part is
necessary, you will receive the replacement part, with illustrated
instructions for removing the factory-installed part and replacing
it.
Locating SoftPaq Information
You can download original product drivers as well as the latest
updates and software fixes (known as SoftPaqs™) by going to the
Web site compaq.com/consumersupport and choosing “Drivers
& Downloads.”
When prompted, be prepared to enter your computer’s product
type, model, series, and operating system to access the SoftPaqs
for your computer. Follow the instructions in the Readme.txt file
or at the download site to install your software update.
Compaq can also deliver SoftPaqs automatically if you activate
Compaq Update. Press the Internet Help G button on your
keyboard for further information and direct access to SoftPaqs.
1–2 Getting Started
2
Using the Computer
The operation of your computer is controlled by two kinds of
software:
■ Software applications, such as Microsoft Works, which
perform specific functions
■ The Microsoft Windows operating system, which governs the
interaction of the computer’s hardware, peripherals, and
software applications
You will find information about using applications and Microsoft
Windows in the printed manuals and online Help that accompany
them. For Microsoft Windows, you can also press the Internet
Help G button on your keyboard to access the built-in Compaq
Help & Support Center.
This chapter provides introductory information about your
computer’s hardware. For more details, see Chapter 6,
“Upgrading the Computer.”
Using the Diskette Drive
The diskette drive (also known as a floppy drive) uses a 3½"
diskette (or floppy disk) to store files. A diskette can hold up to
1.44 MB of data. Once information is copied onto a diskette, it
remains until you delete or overwrite it.
Getting Started 2–1
Using the Computer
■ To insert a diskette, hold it with the label facing up and the
arrow on the diskette pointing toward the drive; then gently
push the diskette into the drive.
Inserting and Removing a Diskette
To remove a diskette, press the Eject button 1
drive.
CAUTION: Wait until the diskette drive activity is complete (the
Ä
activity light 2 stops glowing) before removing a diskette. Removing
a diskette when the drive is reading from or writing to the diskette
can damage the diskette or the information stored on it.
Remove the diskette from the drive prior to shutting down
Microsoft Windows, so that Windows will run when you restart.
Using the Hard Drive
You can store computer operating files, applications, data,
Internet files, and personal files on your hard drive.
As you create and save files, download information from the
Internet, install applications, or receive email messages and
attachments, your hard drive storage space diminishes. The
amount of information you can store on your computer’s hard
drive depends on the size of the drive, so you may want to check
the available space before installing an application or copying a
large amount of data.
To Check Hard Disk Space
1. Click the Start
2. Click My Computer
2–2 Getting Started
Using the Computer
3. Click the hard disk drive you are checking.
4. Notice the amount of free space listed in the Details area and
make sure it is enough for your application or data.
Using the CD or DVD Drive
Your computer may have one or two optical drives—CD-ROM,
CD-RW, DVD-ROM, and/or DVD+R/RW drives—depending on
the model you purchased. These drives allow you to perform
several different activities, such as storing information, listening
to music, or viewing and creating movies.
DVD-ROM and DVD+R/RW drives take longer to begin
playback than CD drives because they must determine the type of
media being played. If any of the drives fails to play a disc, check
to make sure that the disc is inserted with the label facing up
(facing left on tower models) and properly seated in the drive.
Getting Started 2–3
Using the Computer
Comparison of Drives and Actions
Allows you to... CD-ROM CD-RW DVD-ROM DVD+R/RW
Read CDs, CD-Rs, and CD-RWs • • • •
Read DVDs • •
Read data from CD • • • •
Listen to music • • • •
Write data to disc for storage • •
View movies • •
Record movies •
Support for Disc Types
You can use several different types of optical discs with your CD
or DVD drives. The type of drive in your computer and the type
of disc you use determine what you can do. For example, you can
listen to music, but not record it, if you use a CD-ROM disc in the
CD drive. On the other hand, you can record and play back a
DVD movie if you use a DVD+R or DVD+RW disc in the
DVD+R/RW drive.
A DVD+R disc is compatible with more DVD set-top players
✎
than a DVD+RW disc. Consult with your DVD player’s
manufacturer to determine what discs it can use.
Optical Disc Comparison
Ability
Ability to
Disc Typ e File Typ e
CD-ROM Data No Yes Requires CD-ROM,
Music No Yes Requires CD-ROM,
2–4 Getting Started
Record
to Play
Back
Ability to Play Back
on other PCs
DVD-ROM, CD-RW, or
DVD+R/RW hardware
DVD-ROM, CD-RW, or
DVD+R/RW hardware
DVD
Player
Varies
per model
Varies
per model
Optical Disc Comparison (Continued)
Ability
Disc Typ e File Typ e
Ability to
Record
to Play
Back
Using the Computer
Ability to Play Back
on other PCs
DVD
Player
CD-R Data Yes
(only once)
Yes Requires CD-ROM,
DVD-ROM, CD-RW, or
DVD+R/RW hardware
MP3 Music Yes
(only once)
Yes Requires CD-ROM,
DVD-ROM, CD-RW, or
DVD+R/RW hardware
CD-RW Data Yes Yes Requires CD-ROM,
DVD-ROM, CD-RW, or
DVD+R/RW hardware
MP3 Music Yes Yes Requires CD-ROM,
DVD-ROM, CD-RW, or
DVD+R/RW hardware
DVD-ROM Data No Yes Requires DVD playback
software and
DVD-ROM or
DVD+R/RW hardware
DVD Movie No Yes Requires DVD playback
software and
DVD-ROM or
DVD+R/RW hardware
DVD+R Data Yes
(only once)
Yes Requires DVD-ROM or
DVD+R/RW hardware
and software
Varies
per model
Varies
per model
Varies
per model
Varies
per model
No
Yes
No
DVD Movie Yes
(only once)
DVD+RW Data Yes Yes Requires DVD-ROM or
Yes Requires DVD-ROM or
DVD+R/RW hardware
and software
Yes
(varies
per model)
No
DVD+R/RW hardware
and software
DVD Movie Yes Yes Requires DVD-ROM or
DVD+R/RW hardware
Varies
per model
and software
Getting Started 2–5
Using the Computer
Inserting and Removing a CD or DVD Disc
To insert or remove a CD or DVD disc, follow the procedures
below.
Your computer must be turned on before you can insert or remove
✎
a CD or DVD disc.
To Insert a Disc
1. Press the Load/Eject button to open the drive.
Inserting a CD or DVD disc
2. Carefully lift the disc from the CD case. Hold the disc by the
edges and the center hole only, to avoid touching the surface.
3. Place the disc, label side facing up, into the round area of the
tray.
4. Press the Load/Eject button to close the drive.
To Remove a Disc
■ To remove the disc, press the Load/Eject button to open the
drive.
2–6 Getting Started
Listening to Music
You can listen to music using any CD-ROM, CD-RW,
DVD-ROM, or DVD+R/RW drive.
To Listen to Music
1. Insert a CD or DVD disc.
2. Wait for the disc to start playing automatically.
3. Press the Load/Eject button to eject the CD or DVD from the
To Adjust the Volume
1. Click the Start button on Windows taskbar.
2. Click Control Panel.
3. Click Sounds, Speech, and Audio Devices.
Using the Computer
If the disc does not play automatically, follow the onscreen
instructions.
drive.
4. Click Adjust the System Volume.
Getting Started 2–7
Using the Computer
5. Make adjustments to the device and speaker volume levels.
6. Click Apply, then OK.
Playing a Movie
You can play a DVD movie only on a DVD-ROM or
DVD+R/RW drive.
To Play a Movie
1. Insert a DVD disc.
For best performance, close all other programs before playing a
✎
DVD movie.
2–8 Getting Started
Using the Computer
2. Wait for the DVD to start playing automatically. If it does not,
follow these steps.
a. Click the Start button on your Windows desktop.
b. Click All Programs, WinDVD, then WinDVD Player.
c. Click the Play button to start the movie.
3. Press the Load/Eject button to eject the DVD from the drive.
Creating a CD
There are several applications available for creating CDs.
Compaq provides CD burning software on select models to assist
you with creating CDs.
Uses of the CD-RW Drive
You can create ... To ...
An audio CD Create personal music CDs with your favorite music tracks
and MP3/WMA files.
A data CD Store data from files or folders on your hard disk. This
feature is useful for backing up important files or for sharing
data with other people.
A direct copy of files Write files directly to a CD-R and CD-RW just like you copy
files to a disk drive. You can drag and drop files from one
drive to another in Windows Explorer.
A copy of a CD Create an entire copy of a CD or a backup of data files.
Jewel Case inserts and
labels
Make custom jewel case inserts and CD labels to indicate
the title and contents of a CD (labels are sold separately).
You can use either CD-R or CD-RW discs to create your CDs.
You can write to a CD-R disc only once; but you can write to,
erase, rewrite to, and reuse a CD-RW disc.
It is recommended that you use a CD-R disc if you are going to
play it in a CD player, CD-ROM, DVD-ROM, or DVD+R/RW
drive.
CD-RW discs are typically used for making data backups of your
personal CDs and computer hard drive.
Getting Started 2–9
Using the Computer
CD-R and CD-RW Disc Comparison
Allows you to... CD-R CD-RW
Write to CD • •
Write to CD multiple times •
Use multiple recording sessions •
Reuse CD •
Erase information •
Maintaining the CD or DVD Drive
Keep the following guidelines in mind when maintaining and
cleaning your CD or DVD drive:
■ Do not move the drive while it is operating.
■ Avoid exposing the drive to rapid changes in temperature.
■ If the drive is exposed to sudden change in temperature, wait
one hour before turning off the computer.
■ Avoid exposing the drive to high temperatures or humidity,
direct sunlight, or mechanical vibrations.
■ Clean the panel and controls with a soft, dry cloth.
■ Never spray cleaning fluids into the drive.
■ Unplug the computer if any liquids or objects fall into the
drive.
2–10 Getting Started
Using the Computer
Using the Mouse
Your computer includes either a Scroll Mouse or an Optical
Mouse.
Mouse Components
1 Left Mouse Button Click and quickly release to make screen selections.
Double-click and quickly release to open applications
and files.
2 Scroll Wheel Spin to move backward and forward through a
document without having to continuously move the
mouse.
Click to activate autoscroll.
3 Right Mouse Button Click and quickly release to display application menu
selections.
If you wish, you can switch the functions of the left and right
buttons of a mouse.
To Modify Mouse Buttons
1. Click the Start button from the Windows taskbar.
2. Click Control Panel.
3. Click Printers and Other Hardware.
Getting Started 2–11
Using the Computer
4. Click Mouse.
5. Check “Switch primary and secondary buttons” on the
Buttons tab.
6. Click OK to apply the changes.
Using the Scroll Mouse
The mouse directs the cursor on the Windows desktop. Use the
mouse to move quickly through a document or Web site.
Moving through a document or Web site with the scroll wheel is
faster than using the scroll bar. You can use the scroll wheel to:
■ Scroll forward or backward through a document or Web site
by turning the scroll wheel forward or backward.
■ Autoscroll by pressing down on the scroll wheel until it
clicks (you will see an autoscroll icon on your desktop).
Move the mouse vertically, horizontally, or diagonally to
scroll in the desired direction. The farther you move the
cursor from the starting point icon, the faster the scrolling
occurs. To stop autoscrolling, press any mouse button.
Autoscrolling does not work with some software.
✎
Using the Optical Mouse
The optical mouse is available with select models. It provides the
same functions as the scroll mouse, but it uses an optical sensor
instead of a mechanical ball to determine the position of the
cursor on the screen. The surface on which you use the optical
mouse plays an important role in tracking the cursor.
When using the optical mouse:
■ Use a mousepad or a white sheet of paper underneath your
mouse. Using it on a glass or see-through surface will inhibit
the ability of the sensor to track the cursor.
■ Avoid using the mouse on a reflective surface such as a
mirror or shiny metal disk. This may cause tracking
problems.
2–12 Getting Started
■ Some wood grains and grooved surfaces may also cause
tracking problems.
■ If your mouse does not function properly, see the
troubleshooting section “Optical Mouse” on page 5–17.
Using the Compaq Internet Keyboard
Your computer includes either a PS/2 or USB Compaq Internet
Keyboard.
Using the Computer
Compaq Internet Keyboard Components
1 Function Keys Perform special functions, depending on the software
application being used.
2 Internet Buttons Provide quick access to your favorite Web sites,
services, and applications.
3 Edit Keys Include the following: Insert, Home, Page Up, Delete,
End, and Page Down.
4 Status Lights Indicate a quick status of your computer and
keyboard settings (Num Lock, Caps Lock, and Scroll
Lock).
Getting Started 2–13
Using the Computer
Compaq Internet Keyboard Components (Continued)
5 Numeric Keys Work like a calculator keypad.
6 Arrow Keys Navigate through games or through a document or
Web site. These keys allow you to move left, right, up,
and down, using the keyboard instead of the mouse.
7 Application Key* Opens pop-up menus (like the right mouse button) in a
Microsoft Office application. May perform other
functions in other software applications.
8 Windows Logo Keys* Open the Start menu in Microsoft Windows. Used in
combination with other keys to perform other
functions.
9 Main Keys Work like standard typewriter-style keys.
*Keys available in select geographic regions.
Using the Internet Buttons
The Internet Buttons make accessing your favorite Web sites,
services, and applications easier and faster.
Several Internet Buttons are programmed to default to an Internet
✎
Web site when pressed. However, until you set up your Internet
Service Provider (ISP), the buttons will take you to a window that
guides you through the ISP setup process.
2–14 Getting Started
Using the Computer
Internet Buttons
1 Instant Internet Provides your daily starting point to the Internet. It
connects you to a customizable Web page filled with
local weather, news, sports, and financial
information.
2 Help Takes you to the Compaq Help & Support Center,
which provides information about your computer. You
can find information about your computer and
computer-related peripherals as well as access links to
online technical support.
3 Search Accesses a Web site that helps you locate news and
information on the Internet. Search for topics including
news and information, shopping, graphics, music,
and video.
4 Email Launches your email application.
Getting Started 2–15
Using the Computer
Internet Buttons (Continued)
5 Community Launches the Compaq online Community, which
provides online collaboration between novice and
technical experts, who share knowledge and
information and provide assistance. Participate in
existing product discussions, review commonly asked
questions, and answer or post new questions to a
community of users.
6 Entertainment Connects you to the world of entertainment, featuring
music downloads, streaming video, Webcasts,
entertainment news, and reviews.
7 My Compaq PC Takes you to the My Presario Web site.
8 Retail/Affinity
Central
Internet Button functions may vary by model and by region.
✎
Provides an instant connection to your computer store
and a variety of leading consumer companies.
Customizing the Internet Buttons
All Internet Buttons can be reprogrammed to open any software
application or data file on your hard drive, or any Internet
address.
To reprogram the Internet Buttons, follow these steps:
1. Click the Start button from the Windows taskbar.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Double-click Easy Access Buttons. The Easy Access
Buttons dialog box is displayed.
5. Click the Help button on the Easy Access Buttons dialog box
for instructions.
2–16 Getting Started
The Internet is a global, interlinked network of computers that
allows you to connect your computer with others throughout the
world. You can send and receive email, find information on the
World Wide Web, and access many other services.
The Basics
Before you begin surfing the Internet, ensure that your computer
modem phone line or broadband cable is connected, as shown in
the Quick Setup poster included with your computer.
Next, establish an Internet Service Provider (ISP) account. On
certain models, Compaq provides a selection of ISPs for you to
choose from; check your Windows desktop.
What Is the Internet?
3
Using the Internet
The Internet is a shared network of computers that transmit data
and make the electronic exchange of information possible.
Documents are stored on servers (specialized computers) on the
Internet.
Many of these documents are Web pages, part of the interlinked
World Wide Web. They use Hypertext Transfer protocol (HTTP)
to deliver information in a format readable by your Web browser.
Millions of documents, pictures, software files, and entertainment
files are available on the World Wide Web.
Getting Started 3–1
Using the Internet
What Is a Hyperlink?
Imagine you’re reading a newspaper. On page 1, you may read
something like “For more details, see page 3, column 2.”
A hyperlink on a Web page works the same way, except that the
jump to related information occurs electronically, with a single
click of the mouse to launch the hyperlink. You can move
instantly from page to page, Web site to Web site. Linking files
together is what gives the Web its name, weaving and connecting
idea to idea, all over the world.
Web Browsers
A Web browser like Microsoft Internet Explorer lets you view
and explore information on the Web.
Common features of a Web browser include:
■ Home page—your starting point for exploring the Web
■ Search engine—an application that searches for Web
information you request
■ Bookmarks/Favorites—a list of Internet addresses you often
visit
■ History list—a list of Web sites you have visited recently
Email
Email (electronic mail) allows you to send letters, pictures,
postcards, even music and video clips, to anyone instantaneously.
Outlook Express is the email program that comes with your
computer. You can use other email programs, like AOL and
Yahoo! Mail, if you wish.
3–2 Getting Started
To Set Up Microsoft Outlook Express Email
1. Press the Email ƒ button on the keyboard.
If the Internet Connection Wizard starts, Outlook Express is not
✎
yet configured, and you must go through the configuration
process. Contact your Internet Service Provider (ISP) for the
proper configuration settings.
2. Click the Send and Receive
button on the toolbar. A
dialog box requesting your
password is displayed.
3. If you are prompted for a
password, type it in.
4. Click Remember Password.
5. Click OK. You are now set up and ready to use email.
To Send an Email
Using the Internet
1. Press the Email ƒ button
on the keyboard.
2. Click the New Mail
Message icon 1.
3. Type the recipient’s email
address in the To box 2.
4. Type the subject of your
message in the Subject box
3.
5. Type your message in the
message window 4.
6. Click Send 5.
Email addresses contain no spaces and have a period after the
✎
server name. Dashes and underscores may be used. Capital letters
may be required. Confirm email addresses with recipients prior to
sending.
Getting Started 3–3
Using the Internet
To Read Your Email Messages
Your ISP receives email messages for you automatically, even
when your computer is shut down. The ISP then stores your
messages until you open your email program and read them.
1. Press the Email
2. Click Inbox. New messages
3. Double-click the message to
4. Click the Close
Content Advisor
The Internet provides you with access to a wide variety of
information, but some information may not be suitable for every
viewer.
With Content Advisor, you can:
■ Control Internet access
ƒ button
on the keyboard.
appear in bold type.
display the message text.
P button in
the upper right corner of the
window to close the email,
or press the Delete key on
the keyboard to delete the
message.
■ Set up a password
■ Set up a list of Web sites that people who use your computer
cannot view
■ Adjust the type of content people can view with or without
your permission
3–4 Getting Started
Using the Internet
To Restrict Internet Content
1. On the Windows desktop,
click Start, then click
Control Panel.
2. In the Control Panel, click
Network and Internet
Connections, then click
Internet Options.
3. Click the Content tab 1.
4. In the Content Advisor area,
click Enable 2.
5. Click Settings, and then
type your password in the
Password box.
6. Click a category in the list, and then drag the slider to set the
limits you want to use.
7. Repeat this process for each category you want to limit, and
then click OK.
Getting Started 3–5
Maintaining the Computer
Routine and preventive maintenance for the computer is
important. A few basic procedures will help keep the computer in
good operating condition.
Routine Maintenance Guidelines
Keep the following care guidelines in mind when you are setting
up or using your computer:
■ Operate the computer on a level surface.
■ Make sure you have at least 3 inches (8 cm) of space between
the back of the unit and any cabinet or wall.
■ Make sure you have at least 3 inches (8 cm) of space between
the top of the monitor and any cabinet.
■ Never block vents or air intake areas for the computer or
monitor.
4
■ Never operate the computer with the cover or side panel
removed.
■ Keep the computer away from excessive heat, cold, moisture,
and direct sunlight.
■ Keep liquids away from the computer and keyboard.
■ Turn off the computer before you:
❏ Wipe the exterior with soft, damp cloth
❏ Clean the air vents
Getting Started 4–1
Maintaining the Computer
Preventive Maintenance
Preventive maintenance is essential for keeping your computer in
good working condition. A few basic tasks include:
■ Creating backup files
■ Deleting unwanted files
■ Optimizing your hard drive
■ Running virus scan software
It is recommended that you back up files and optimize your hard
drive at least monthly. If you use your computer a great deal, you
may want to perform these tasks more frequently.
Cleaning Up the Hard Drive
As you use your computer and store files, the hard drive begins to
fill up and get cluttered, which ultimately affects performance. To
prevent this, you can delete files that you are not using.
CAUTION: You should not delete any unfamiliar files. If in doubt,
Ä
do not delete.
To Clean Up the Hard Drive
1. Close all open programs.
2. Click the Start button from the Windows taskbar.
3. Click My Computer.
4. Right click the hard disk drive you want to clean up.
5. Click Properties on the pop-up menu.
4–2 Getting Started
Maintaining the Computer
6. On the General tab, click Disk Cleanup.
7. Click the types of files you want to delete.
8. Click OK.
Emptying the Recycle Bin
After you delete files from the hard drive, they are sent to the
recycle bin. You can retrieve files that are sent to the recycle bin
as long as you have not emptied it.
Once you empty the recycle bin, your files are permanently
deleted.
Getting Started 4–3
Maintaining the Computer
To Empty the Recycle Bin
1. Double click the Recycle Bin icon on your Windows
desktop.
2. On the File menu, click Empty Recycle Bin to delete all
files.
3. Click Ye s to confirm the deletion.
Scanning the Hard Drive
You can scan the hard drive to search for and repair errors.
Your computer may not have the ScanDisk application installed.
✎
To Scan the Hard Drive
1. Close all open programs.
2. Click the Start button on the Windows taskbar.
3. Click My Computer.
4. Right click the hard disk drive you want to check.
5. Click Properties.
6. On the Tools tab, click the Check Now button.
4–4 Getting Started
7. Select the disk check options you want to use.
8. Click Start to begin scanning.
Defragmenting the Drive
You can improve the efficiency of the computer by
defragmenting it regularly. Defragmenting moves the files closer
together so that the hard drive space is used more effectively.
Maintaining the Computer
Your computer may not have defragmenting software installed or
✎
may use another type of defragmenter.
To Defragment the Hard Drive
1. Close all open programs.
2. Click the Start button on the Windows taskbar.
3. Click My Computer.
4. Right click the hard disk drive you want to check.
5. Click Properties.
6. On the Tools tab, click the Defragment Now button.
7. Select the disk you want to defragment.
8. Click Defragment to begin.
Getting Started 4–5
Maintaining the Computer
System Recovery
If you have trouble running programs or accessing data, some
files on your hard drive may have been corrupted. If so, you may
be able to solve the problem with one of the following programs:
■ Microsoft System Restore, a component of the Windows XP
operating system
■ Compaq System Recovery, which is on the System Recovery
CDs that you received with your computer
To Use Microsoft System Restore
Microsoft System Restore returns your computer to a previous
state, without affecting most data files. Since it causes fewer
changes to your system than Compaq System Recovery, try
Microsoft System Restore first, if the computer allows you to
access the program.
1. Close all open programs.
2. Click the Start button on the Windows taskbar.
3. Click All Programs > Accessories > System Tools >
System Restore.
4. Follow the onscreen instructions.
To Use Compaq System Recovery
Compaq System Recovery recovers the operating system, drivers,
and programs that were originally shipped with your computer. If
possible, it conducts a Standard Recovery, which is
non-destructive, keeping your data files unchanged on the hard
drive.
Complete instructions for using Compaq System Recovery are on
a separate sheet included with the System Recovery CDs.
1. Back up all your data files.
CAUTION: To restore your system successfully, it may be necessary
Ä
for System Recovery to conduct a Full System Recovery. If so, all files
currently on the hard drive are erased during the process.
4–6 Getting Started
2. Insert the Compaq System Recovery CD #1.
3. Follow the instructions included with the CDs.
Virus Protection
A computer virus can destroy information on the hard drive. You
can get a virus from infected files accessed from:
■ A diskette
■ A CD or DVD disc
■ An email message or attachment
■ The Internet (only when downloading files)
Some viruses will affect your computer immediately, while
others may activate only if you open a certain file or do not delete
them before a certain date.
Norton AntiVirus is installed on your computer with preset
options that make your computer safe. Your computer will be
scanned for viruses after you enable the Norton AntiVirus
application.
Maintaining the Computer
You should take the following precautions in order to protect your
computer:
■ Do not open unsolicited email from unknown sources.
■ Download files only from sources you feel are safe.
■ Always scan documents for viruses before opening.
■ Make sure you have the latest version of Norton AntiVirus.
You can obtain free upgrades for six months from the date you
register Norton AntiVirus. To download the latest version of the
antivirus application, go to www.norton.com.
Getting Started 4–7
Finding Help & Support
This chapter provides information for identifying and solving
common problems that may occur with your computer. You can
easily diagnose and solve many computer problems on your own,
without contacting a Compaq Support Specialist.
If you have a computer problem or question, check the following
resources for answers:
■ Review this chapter.
■ Press the Internet Help G button on your keyboard to access
the built-in Compaq Help & Support Center.
■ Visit the Compaq Help & Support Web site at:
compaq.com/consumersupport
■ Contact a Compaq Support Specialist at the telephone
number listed in the Warranty and Support Guide.
The Web sites listed in this chapter may be specific to certain
✎
geographic regions, and they may be in English only.
5
Integrated Help Tool
If you don’t find what you need in this chapter, press the Help G
button on your keyboard. This gives you access to an integrated
help and assistance tool from Microsoft and Compaq, the
Compaq Help & Support Center, which provides:
■ Answers to questions about your hardware or software
■ Help installing new peripherals or software applications
■ Resolutions to hardware or software problems
■ Access to the latest drivers, updates, and downloads
Getting Started 5–1
Finding Help & Support
Online Service and Support
For rapid access to accurate service and support solutions, go to
compaq.com/consumersupport. Whether you are a novice or a
technical expert, knowledge, information, and assistance are
available when and where you need them.
■ Need access to drivers and product documentation? Find
original product drivers, the latest updates and software fixes,
warranty information, and product documentation.
■ Join the Compaq Customer Communities, where novices and
technical experts collaborate to share knowledge,
information, and assistance. Participate in existing product
discussions, review commonly asked questions, and answer
or post new questions to a community of users (not available
in all regions).
■ Open an online service event with a Compaq Support
Specialist. Do you have a product warranty issue or need to
contact a technical expert? Contact Compaq online for the
fastest time to a solution (not available in all regions). To
ensure proper handling of your service event, please include
your:
❏ Product model number
❏ Product serial number
❏ Date of purchase
❏ Detailed description of your issue or question
5–2 Getting Started
Preparing to Ship the Computer
If you have to ship the computer to Compaq for service, follow
these guidelines when preparing it for shipment:
■ Back up the hard drive.
■ Make sure the backup media are not exposed to electrical or
magnetic impulses.
■ Remove any diskette, CD, or DVD from the drive and store it
separately.
■ Insert a blank diskette (floppy) into the disk drive.
■ Turn off the computer and external devices. The hard drive
automatically locks when the computer is turned off.
■ Disconnect all power cords from the electrical outlet and then
from the computer and external devices.
■ Pack the computer and external devices in their original
packing boxes or in sufficient packing material to protect
them.
Finding Help & Support
Solving Minor Problems
Before contacting a Compaq Support Specialist, keep in mind
that the information needed to correct the problem may be at your
fingertips. Try pressing the Internet Help G button on your
keyboard.
You may also find what you need in this troubleshooting section.
For each situation, the Symptom indicates the sign or warning
message for the type of problem you are having. The Problem
identifies one or more reasons why the symptom may have
occurred. The Solution describes what you should do to try to
solve the problem.
Some of the symptoms listed for certain troubleshooting
✎
problems will not apply to your computer. For problems relating
specifically to the monitor or printer, refer to the documentation
that came with that equipment.
Getting Started 5–3
Finding Help & Support
Audio
Symptom Problem Solution
No sound. Speaker cables are not
properly connected.
Volume is muted. 1. On the Windows
Computer is in Stand By
mode.
Turn off your computer using
the normal “Turn Off
Computer” procedure and
reconnect the speakers.
desktop, click Start,
then click Control
Panel.
2. Click Sounds, Speech,
and Audio Devices,
then click Sounds and
Audio Devices.
3. Click the Mute check
box to remove the check
mark from the box.
Press the Power button to
resume from Stand By mode.
5–4 Getting Started
CD-ROM, CD-RW, DVD-ROM, or DVD+R/RW Drive
Symptom Problem Solution
Finding Help & Support
CD-ROM, CD-RW,
DVD-ROM, or DVD+R/RW
drive cannot read a disc or
takes too long to start.
CD has been inserted upside
down.
The DVD-ROM drive takes
longer to start because it has
to determine the type of
media being played, such as
audio or video.
Reinsert the CD with the label
facing up.
Wait at least 30 seconds to
let the DVD-ROM drive
determine the type of media
being played. If the disc still
does not start, read the other
solutions listed in this topic.
CD or DVD disc is dirty. Clean the CD or DVD with a
CD cleaning kit, available
from most computer stores.
Windows does not detect
CD-ROM or DVD-ROM
driver.
1. On the Windows
desktop, click Start,
then click Control
Panel.
2. Click Performance
and Maintenance,
then click System.
3. Click the Hardware
tab, then click Device
Manager button.
4. Click the plus sign + next
to the CD/DVD-ROM
drives, and select the
drive you are having a
problem with.
5. Click Action menu item
and select Uninstall.
6. Restart your computer,
and let Windows detect
the CD or DVD driver.
Getting Started 5–5
Finding Help & Support
CD-ROM, CD-RW, DVD-ROM, or DVD+R/RW Drive (Continued)
Symptom Problem Solution
Recording audio CDs is
difficult or impossible.
Wrong disc type or poor
quality disc.
Diskette Drive
Symptom Problem Solution
Unable to read the diskette. A non-formatted diskette has
been inserted.
Verify that you are using the
correct disc type (media) for
the drive.
Try a different brand of disc.
Quality varies widely
between manufacturers.
To format the diskette:
1. On the Windows
desktop, click Start then
click My Computer.
2. Right-click on the
3½ Floppy (A:) icon.
3. Select Format from the
pop-up menu.
4. Select the desired options
and click Start to begin
formatting the diskette.
Diskette is damaged. Replace the diskette with a
new one.
“Invalid system disk”
message is displayed.
5–6 Getting Started
A diskette has been left in the
drive.
Diskette error has occurred. Restart your computer by
When drive activity stops,
remove the diskette and press
the Spacebar. The computer
should start up.
pressing the Power button.
Diskette Drive (Continued)
Symptom Problem Solution
Finding Help & Support
Diskette drive light stays on. Diskette has been improperly
inserted.
Diskette drive is damaged. Press the Help G button on
Remove the diskette and
reinsert it: insert the edge
with the sliding cover into the
drive, face up, and push the
diskette in until it stops.
the keyboard to access the
Compaq Help & Support
Center or refer to the
Warranty and Support Guide
for details.
Getting Started 5–7
Finding Help & Support
Diskette Drive (Continued)
Symptom Problem Solution
Diskette drive cannot save
information to the diskette.
Diskette is not formatted. To format the diskette:
1. On the Windows
desktop, click Start,
then click My
Computer.
2. Right-click on the
3½ Floppy (A:) icon.
3. Select Format from the
pop-up menu.
4. Select the desired options
and click Start.
Diskette is write-protected. Slide the write-protection tab
to the unlocked position on
the diskette.
Diskette is full or the file is too
big.
Use another diskette or
compress the file to reduce
the size.
Diskette is damaged. Replace the diskette.
File Save command not
properly executed.
When saving information to
the diskette drive, verify that
you are using the correct
drive letter.
5–8 Getting Started
Diskette Drive (Continued)
Symptom Problem Solution
Finding Help & Support
Diskette drive cannot read a
diskette.
Diskette drive has failed. Press the Help G button on
the keyboard to access the
Compaq Help & Support
Center or refer to the
Warranty and Support Guide
for details.
Diskette is not formatted. To format the diskette:
1. On the Windows
desktop, click Start then
click My Computer.
2. Right-click on the
3½ Floppy (A:) icon.
3. Select Format from the
pop-up menu.
4. Select the desired options
and click Start to begin
formatting the diskette.
Drive not found. Internal cable is loose. Press the Help G button on
the keyboard to access the
Compaq Help & Support
Center or refer to the
Warranty and Support Guide
for details.
Getting Started 5–9
Finding Help & Support
Display (Monitor)
Symptom Problem Solution
If you encounter display problems, refer to the documentation that came with your monitor
✎
and to the common causes and solutions listed in this table.
Screen is blank, and monitor
power light is not lit.
Screen is blank. Monitor connector cable is
Monitor power cable is not
connected to the monitor or
to the wall outlet.
Monitor is not turned on. Press the Power button on
not properly connected to the
back of the computer.
Screen saver is enabled. Press any key or move the
Computer is in Stand By
mode.
Reconnect the power plug on
the back of the monitor and
on the wall outlet.
the front of the monitor.
Inspect the monitor video
connector for bent pins. If no
pins are bent, reconnect the
monitor connector cable on
the back of the computer.
mouse to make the screen
display visible again.
Press the Power button to
resume from Stand By mode.
5–10 Getting Started
Hard Drive
Symptom Problem Solution
Finding Help & Support
Computer seems to be locked
up.
Hard drive error message
is displayed.
Program in use has stopped
responding to commands.
Part of hard drive has failed
or is about to fail.
Attempt the normal Windows
“Turn Off Computer”
procedure. If this fails, press
the Power button for four or
more seconds to turn off the
power. To restart your
computer, press the Power
button again.
Press the Help G button on
the keyboard to access the
Compaq Help & Support
Center or refer to the
Warranty and Support Guide
for details.
Getting Started 5–11
Finding Help & Support
Hardware Installation
Symptom Problem Solution
A new device is not
recognized as part of the
system.
Device is not seated or
connected properly.
Cable(s) of new external
device are loose or power
cables are unplugged.
Power switch of new external
device is not turned on.
When the system advised
you of changes to the
configuration, you did not
accept them.
A plug and play board may
not automatically configure
when added if the default
configuration conflicts with
other devices.
Ensure that the device is
properly and securely
connected and that the pins
in the connector are not bent
down.
Ensure that all cables are
properly and securely
connected and that the pins
in the cable or connector are
not bent down.
Turn off the computer, turn on
the external device, then turn
on the computer to integrate
the device with the computer
system.
Reboot the computer and
follow the instructions for
accepting the changes.
Deselect the automatic
settings in the operating
system for the board and
choose a basic configuration
that doesn’t cause a resource
conflict.
You can also use Computer
Setup to reconfigure or
disable devices to resolve the
resource conflict.
5–12 Getting Started
Internet Access
Symptom Problem Solution
Finding Help & Support
Cannot connect to the
Internet.
Internet Service Provider (ISP)
account is not set up
properly.
Verify Internet settings or
contact your ISP for
assistance.
Modem is not set up properly. Reconnect the modem,
verifying connections:
telephone line to telephone
(for external phone sets) and
telephone line to wall jack
(from computer to wall).
Web browser is not set up
properly.
Verify that the Web browser
is installed and set up to work
with your ISP.
Getting Started 5–13
Finding Help & Support
Internet Access (Continued)
Symptom Problem Solution
Cannot automatically launch
Internet programs.
Internet takes too long to
download Web sites.
You must log in to your ISP
before some programs will
Log in to your ISP and launch
the desired program.
start.
Modem is not set up properly. Verify that the correct modem
speed and COM port are
selected:
1. Click Start, then click
Control Panel.
2. Click Printers and
Other Hardware.
3. Click Phone and
Modem Options.
4. Select the Modems tab,
then click the
Properties button.
5. Under Device status,
verify the modem is
working properly.
6. Under Device usage,
verify the modem is
enabled.
7. If there are further
problems, click the
Troubleshoot button
and follow the onscreen
instructions.
5–14 Getting Started
Keyboard and Scroll Mouse
Symptom Problem Solution
Finding Help & Support
Keyboard commands and
typing are not recognized by
the computer.
Cursor will not move using
the arrow keys on the
keypad.
Keyboard connector is not
properly connected.
1. On the Windows
desktop, click the Start
button.
2. Click Tur n Off
Computer.
3. Select Tur n Off .
4. After the shutdown is
complete, reconnect the
keyboard to the back of
your computer and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the mouse. If your
mouse cannot activate a
shutdown, refer to the
solution “Shut down your
computer using the
keyboard” on page 5–16.
Keyboard is damaged. Refer to the Warranty and
Support Guide for details.
The Num Lock key may be
on.
Press the Num Lock key. The
Num Lock light should not be
on if you want to use the
arrow keys.
Getting Started 5–15
Finding Help & Support
Keyboard and Scroll Mouse (Continued)
Symptom Problem Solution
Mouse does not respond to
movement or is too slow.
Mouse will move only
vertically or horizontally.
Mouse connector is not
properly plugged into the
back of the computer.
Shut down your computer
using the keyboard
1. Press the Ctrl and Esc
keys at the same time to
display the Start menu.
2. Use the up or down
arrow key to select Turn
Off Computer, and
then press the Enter key.
3. Use the up or down
arrow key to select the
Turn Off option, and
then press the Enter key.
4. After the shutdown is
complete, plug the mouse
connector into the back
of your computer and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the keyboard, as
described above.
Mouse roller ball is dirty. Remove roller ball cover from
bottom of mouse and clean
with mouse cleaning kit
(available from most
computer stores).
Mouse needs repair. See the Warranty and
Support Guide for details.
5–16 Getting Started
Memory
Symptom Problem Solution
Finding Help & Support
Insufficient memory message
is displayed.
Optical Mouse
Symptom Problem Solution
Mouse does not work after
installation or is not detected.
Mouse does not track cursor
well.
All memory in the computer is
being used by open
programs, and memory is
needed for a desired task.
Mouse is not connected
properly.
The optical sensor uses the
pattern of the surface to track
the position of the cursor.
Reflective surfaces, grooved
surfaced, glass, or other
see-through surfaces inhibit
the ability of the sensor to
track the cursor.
1. Press the Help ? button.
2. Select Adjust your
startup resources to
improve
performance or
Improve your hard
drive performance.
3. Follow the onscreen
instructions.
Try unplugging, then
reconnecting the mouse
cable to your computer. The
mouse cable goes into the
computer’s PS/2 port.
Place the mouse on a
mousepad or white sheet of
paper.
Getting Started 5–17
Finding Help & Support
Power
Symptom Problem Solution
Computer will not turn on. Line voltage selection switch
is not in the proper position
for your region
(115V/230V).
Computer is not connected to
an external power source.
Drive power, data, or power
supply cables may not be
properly connected.
Wall outlet is defective. Test the outlet by connecting
Set the line voltage selection
switch to the correct setting
for your region, or call
Compaq Technical Support
for assistance. Refer to the
Warranty and Support Guide
for details.
Connect to an external power
source. Ensure that cables
connecting the computer to
the external power source
are plugged in properly.
Reseat drive power, data,
and power supply cables.
a different electrical device to
the outlet.
5–18 Getting Started
Power (Continued)
Symptom Problem Solution
Finding Help & Support
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is not
Microsoft-certified for your
version of Windows.
Configuration files are
corrupt.
Computer will not start. System files may have been
damaged.
Wrong memory modules
were used in the upgrade, or
memory modules were
installed in the wrong
location.
Verify that the software is
certified by Microsoft for your
version of Windows (see
program packaging for this
information).
If possible, save all data,
close all programs, and
restart your computer. If the
error message returns, press
the Help G button on the
keyboard to access the
Compaq Help & Support
Center and select Undo
harmful or unintended
changes to your system.
Restore the system. See
“System Recovery” on
page 4–6 or refer to the
Warranty and Support
Guide.
Reinstall the old memory to
return your computer to its
original state. Refer to
“Upgrading or Replacing
Memory” on page 6–11 for
instructions.
Hard drive is damaged. Refer to the Warranty and
Support Guide for details.
Computer appears locked up
and won’t turn off when the
Software control of the power
switch is not functional.
power button is pressed.
Getting Started 5–19
Press and hold the power
button for at least 4 seconds
until the computer turns off.
Finding Help & Support
Power (Continued)
Symptom Problem Solution
Computer powered off
automatically.
Miscellaneous
Symptom Problem Solution
Computer date and time
display is incorrect.
The unit temperature was
exceeded. The fan may be
blocked.
The unit temperature was
exceeded because the
computer was functioning
with the cover or access
panel removed.
Processor or system fan has
failed.
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately
3–5 years.
1. Unit is in an exceedingly
hot environment. Let it
cool down.
2. Ensure computer air vents
are not blocked and
internal fan is running.
Replace cover or access
panel, and let the computer
cool down before attempting
to turn on power to the
computer.
Contact a Compaq Support
Specialist.
First, reset the date and time
in your operating system. If
the problem persists, replace
the RTC battery. Contact a
Compaq Support Specialist.
Printer problems. Printer will not print. If you encounter printer
problems, refer to the
documentation that came
with your printer.
5–20 Getting Started
Upgrading the Computer
You can replace or upgrade several components in your computer.
This chapter describes procedures for accessing the internal parts
of the computer and installing components.
Preparing the Computer
CAUTION: Static electricity can damage the electronic components
Ä
of the computer or optional equipment. Before beginning these
procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Remove any diskette or optical disc (CD or DVD) from the
computer.
2. To shut down the computer, click the Start button, and then
click Turn Off Computer. The Turn Off Computer dialog
box is displayed. Select Tur n O ff to turn the computer off.
6
Getting Started 6–1
Upgrading the Computer
3. Disconnect the power cord from the electrical outlet 1 and
then from the computer 2.
Disconnecting the Power Cord
WARNING: To reduce the risk of personal injury from electrical
Å
shock and/or hot surfaces, be sure to disconnect the power cord
from the wall outlet, and allow the internal system components to
cool before touching.
4. Disconnect all external devices connected to the computer.
5. Lay the computer on its side with the access panel (the side
with the pull grip) facing up.
6–2 Getting Started
Upgrading the Computer
6. Remove the access panel by loosening the screw 1 that
secures the access panel to the computer chassis. Slide the
access panel back 2 about 1 inch (2.5 cm), then lift it up and
off the unit.
Removing the Computer Access Panel
Getting Started 6–3
Upgrading the Computer
7. Remove the front bezel by gently prying the top section 1 of
the bezel away from the chassis. On the inside of the front
bezel, press the center two tabs (not the bottom tabs) to
release the bezel, then pull it from the chassis 2.
Removing the Front Bezel
Removing or Upgrading a Drive
Depending on your computer configuration, you may have up to
four of the following storage drives in your computer.
■ CD-ROM or CD-RW drive
■ DVD-ROM or DVD+R/RW drive
■ Hard drive
■ Diskette drive
This section describes the procedure for replacing or upgrading
your storage drives. You will need a Torx or flathead screwdriver
to replace any of the drives.
6–4 Getting Started
CAUTION: Make sure you back up your personal files on the hard
Ä
drive to an external storage device, such as a CD, before removing
the hard drive. Failure to do so will result in data loss. After
replacing the hard drive, you will need to run the System Recovery
CDs to load the Compaq factory installed files. See “System
Recovery” on page 4–6 for details.
Locating Drive Positions
Upgrading the Computer
Drive Positions
1 Optical drive (may be a CD-ROM, CD-RW, DVD-ROM,
or DVD+R/RW drive)
2 Second optical drive (may be a DVD-ROM,
DVD+R/RW, CD-ROM, or CD-RW drive)
3 Diskette drive
4 Hard drive
Getting Started 6–5
Upgrading the Computer
Removing A Drive
1. Locate the drive you want to remove. See “Locating Drive
2. Complete the procedure described in “Preparing the
3. Disconnect the power and data cables from the back of the
Positions” on page 6–5 for details.
Computer” on page 6–1.
drive you want to remove, as indicated in the following
illustrations.
Disconnecting the Optical Drive Cables
6–6 Getting Started
Disconnecting the Diskette Drive Cables
Upgrading the Computer
Disconnecting the Hard Drive Cables
Getting Started 6–7
Upgrading the Computer
4. A latch drive bracket with release tabs 1 secures the drives in
their respective positions. Lift the release tab on the latch
drive bracket for the drive you want to remove, then slide the
drive from its drive bay 2.
Removing a Drive
5. If you are replacing the old drive with a new drive, remove
the four screws, two from each side, from the old drive. You
will need these screws to install in the new drive.
Replacing or Adding a Drive
1. Install the four guide screws (two on each side) that you
removed from the old drive into the new drive. The screws
help guide the drive into its proper position in the bay.
6–8 Getting Started
Upgrading the Computer
2. Slide the drive into the drive bay 1, making sure to align the
guide screws with the guide slots, until it snaps into place.
Sliding the Drive into the Drive Bay
Getting Started 6–9
Upgrading the Computer
3. Reconnect the power and data cables to your drive as
indicated in the following illustrations.
Reconnecting the Optical Drive Cables
Reconnecting the Diskette Drive Cables
6–10 Getting Started
Upgrading the Computer
Reconnecting the Hard Drive Cables
4. Complete the procedure described in “Reassembling the
Computer” on page 6–20.
5. Turn on the computer.
6. If you replaced the hard drive, restore the system, software
drivers, and any software applications that were preinstalled
on the computer from Compaq. See “To Use Compaq System
Recovery” on page 4–6 for details. When the restore process
is completed, reinstall the personal files that you backed up
before replacing your hard drive.
Upgrading or Replacing Memory
Your computer comes with random access memory (RAM),
which temporarily stores data and instructions on your computer.
Memory expansion modules can be installed in the memory
expansion slots in the computer.
No tools are needed to remove, replace, or upgrade memory
modules.
Getting Started 6–11
Upgrading the Computer
Removing a Memory Module
CAUTION: When handling a memory module, be careful not to
Ä
touch any of the contacts. Doing so may damage the module.
1. Complete the procedure described in “Preparing the
Computer” on page 6–1, but do not remove the front bezel.
2. Locate the memory module inside your computer. See the
following illustration for the location of the memory modules
1, memory slots 2 and release latches 3 on the system
board.
Locating the Memory Module
The location and number of memory modules may vary slightly
✎
by model.
6–12 Getting Started
Upgrading the Computer
3. Open both latches of the memory module socket 1 found at
each end of the memory module. Lift the memory module 2
from the memory slot.
Removing a Memory Module
Replacing or Adding a Memory Module
Upgrade the memory in your computer with memory of the same
type and speed to the memory originally installed in your
computer. You can find out exactly what type of memory is in
your computer at the compaq.com/athome/memory Web site
(not available in all languages).
CAUTION: When handling a memory module, be careful not to
Ä
touch any of the contacts. Doing so may damage the module.
Getting Started 6–13
Upgrading the Computer
1. Open both latches of the memory module socket 1.
Opening the Latches on the Memory Module Socket
If you are replacing a memory module, put the new memory
module in the same memory slot from which the old memory was
removed.
If you are adding a memory module, install the new module into
the socket nearest the preinstalled module, and install additional
modules in the next available sockets.
6–14 Getting Started
Upgrading the Computer
2. The memory module can be installed in only one way. Match
the notch on the module 1 with the tab on the memory
socket. Push the module carefully and firmly into the slot
ensuring that the latches 2 on both ends snap into place.
Installing a Memory Module
3. Complete the procedure described in “Reassembling the
Computer” section of this guide.
If a blank screen is displayed after replacing or adding a memory
✎
module, the memory is installed incorrectly or it is the wrong
type of memory. Remove and reinstall the memory module.
Getting Started 6–15
Upgrading the Computer
Removing or Installing an Expansion Card
An expansion card is a circuit board that fits into a computer
expansion slot. Your computer contains several expansion slots
that can be used to add components to your computer.
Component configurations vary by model.
Expansion cards you can replace or add to your computer
include:
■ Modem
■ Network Interface Card (NIC)
■ Graphics Card
■ Sound Card
A Phillips screwdriver is needed to remove, replace, or add an
expansion card.
1. Complete the procedure described in “Preparing the
Computer” on page 6–1, but do not remove the front bezel.
2. On the rear of the computer an expansion bracket cover
secures the expansion slots. To remove the expansion bracket
cover, remove the screw from the bracket cover 1, then
remove the expansion bracket cover 2.
Removing the Screw and Expansion Bracket Cover
6–16 Getting Started
Upgrading the Computer
3. Inside the computer, locate the expansion slots on the system
board.
4. If you are removing an expansion card, hold the card at each
end, carefully rock it back and forth until the connectors pull
free from the socket. Be sure not to scrape the card against
the other components.
Removing an Expansion Card
5. If you are not replacing the old expansion card with a new
expansion card, install the expansion slot cover to close the
open slot. Insert the metal slot cover in the opened slot and
install a screw to the top of the cover to secure it in place.
Getting Started 6–17
Upgrading the Computer
6. If you are replacing or adding a new expansion card, align the
edge of the expansion card with the slot on the chassis and
gently press the card straight down into the expansion slot.
Replacing or Adding an Expansion Card
When you install an expansion card, press firmly on the card so
✎
that the whole connector seats properly in the expansion card slot.
7. If you have replaced or added a new expansion card, store the
old card in the anti-static packaging that contained your new
card.
6–18 Getting Started
Upgrading the Computer
8. Replace the expansion cover bracket 1 and screw 2.
Replacing the Expansion Bracket Cover
9. Complete the procedure described in “Reassembling the
Computer” on page 6–20.
Getting Started 6–19
Upgrading the Computer
Reassembling the Computer
1. Position the chassis in the upright position. At an angle, align
the top of the front bezel with the top slots of the chassis 1 so
that front bezel hooks onto the chassis, then press the bottom
end of the bezel to the chassis until it snaps into place 2.
Replacing the Front Bezel
6–20 Getting Started
Upgrading the Computer
2. Place the side access panel in the proper position on the
chassis and slide it into place 1. Ensure that the hole for the
thumbscrew is aligned with the hole in the chassis 2 and
replace the thumbscrew.
Replacing the Side Access Panel
Getting Started 6–21
Upgrading the Computer
3. Reconnect the power cable 2 to the computer and plug the
cable into an electrical outlet 1.
Reconnecting the Power Cable
4. Reconnect all peripheral devices to the computer.
WARNING: To reduce the risk of electrical shock, fire, or damage
Å
to the equipment, do not plug telecommunications or telephone
connectors into the network interface controller (NIC) ports.
5. Turn on the computer by pressing the power button.
6–22 Getting Started
Index
A
access panel
removing 6–3
replacing 6–21
adding drive 6–8
adjusting volume 2–7
application key 2–14
arrow keys 2–14
audio troubleshooting 5–4
autoscrolling 2–12
C
CD
CD-R and CD-RW disc comparison
2–10
creating a 2–9
inserting a disc 2–6
removing a disc 2–6
CD drive
capabilities 2–4
CD-RW drive capabilities 2–9
installation 6–4
location 6–5
maintaining 2–10
troubleshooting 5–5
using 2–3
Community button 2–16
Compaq Support Specialist 5–2
Compaq System Recovery 4–6
Compaq Update 1–2
Compaq Web site 1–1
Content Advisor 3–4
D
defragmenting hard drive 4–5
discharge, electrostatic 6–1
diskette drive
installation 6–4
location 6–5
troubleshooting 5–6
using 2–1
display troubleshooting 5–10
documentation 1–1
drive locations 6–5
drivers and downloads 1–2
DVD
inserting a disc 2–6
removing a disc 2–6
DVD drive
capabilities 2–4
installation 6–4
location 6–5
maintaining 2–10
troubleshooting 5–5
using 2–3
, 5–2
E
editing keys 2–13
electrostatic discharge 6–1
email
keyboard button 2–15
reading messages 3–4
sending 3–3
Getting Started Index–1
Index
setting up 3–3
using 3–2
entertainment button 2–16
expansion card 6–16
expansion slots 6–17
F
floppy disk
See diskette
floppy drive
See diskette drive
front bezel
removing 6–4
replacing 6–20
function keys 2–13
H
hard drive
checking space 2–2
cleaning up 4–2
defragmenting 4–5
installation 6–4
location 6–5
scanning 4–4
troubleshooting 5–11
using 2–2
hardware installation
instructions 6–1
troubleshooting 5–12
Help
finding 5–1
integrated tool 5–1
keyboard button 2–1
Web site 5–1
Help & Support Center 2–15
hyperlink 3–2
, 2–15, 5–1
I
infected files 4–7
installation
drives
memory 6–11
installing upgrades 6–1
Instant Internet button 2–15
Internet
access problems 5–13
basics 3–1
controlling access 3–5
hyperlink 3–2
keyboard buttons 2–14
online service and support 5–2
troubleshooting 5–13
using 3–1
Web browsers 3–2
Internet Buttons
customizing 2–16
locating 2–13
using 2–14
Internet Keyboard 2–13
6–6
, 6–8
K
keyboard
Internet Buttons 2–14
keys 2–13
status lights 2–13
troubleshooting 5–15
using 2–13
L
latch drive bracket 6–8
link 3–2
listening to music 2–7
M
maintenance
preventive 4–2
routine guidelines 4–1
memory
installation 6–11
location 6–12
Index–2 Getting Started
Index
removing 6–12
Micosoft System Restore 4–6
monitor troubleshooting 5–10
mouse
autoscrolling 2–12
buttons 2–11
clicking 2–11
double-clicking 2–11
modifying buttons 2–11
optical 2–12
scroll wheel 2–11
scrolling 2–12
troubleshooting optical 5–17
troubleshooting scroll 5–15
using 2–11
movie, playing a 2–8
multimedia support 2–4
music, listening to 2–7
My Compaq PC button 2–16
N
Norton AntiVirus 4–7
numeric keys 2–14
O
online
community of users 5–2
service and support 5–2
optical mouse
troubleshooting 5–17
using 2–12
P
power
troubleshooting 5–18
preparing for upgrades 6–1
Presario
documentation 1–1
Web site 2–16
problems, solving 5–3
R
recycle bin, emptying 4–3
removing drive 6–6
replacing drive 6–8
replacing parts 6–1
Retail/Affinity Central button 2–16
S
scanning hard drive 4–4
scroll mouse, troubleshooting 5–15
scrolling 2–12
Search button 2–15
shipping the computer 5–3
SoftPaqs 1–2
solving minor problems 5–3
support
finding 5–1
Web site 5–1
support guide 1–2
System Recovery CDs 4–6
System Restore 4–6
T
troubleshooting
audio 5–4
CD drive 5–5
date and time display 5–20
diskette drive 5–6
display 5–10
DVD drive 5–5
hard drive 5–11
hardware installation 5–12
Internet access 5–13
keyboard 5–15
miscellaneous 5–20
monitor 5–10
optical mouse 5–17
power 5–18
printer 5–20
Getting Started Index–3
Index
scroll mouse 5–15
U
upgrading 6–1
V
virus protection 4–7
W
Warranty and Support Guide 1–2
warranty information 1–2
Web browsers 3–2
Web sites
computer support 1–1
My Presario 2–16
products and services 1–1
technical support 5–1
Windows logo keys 2–14
, 5–2
Index–4 Getting Started
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