Compaq Presario 5070, Presario 5184, Presario 5201, Presario 5206, Presario 5221 Maintenance And Service Manual
...Page 1
Compaq Presario 5000, 5100, and 5200 Series Computers
Product
Description
Troubleshooting
Illustrated Parts
Catalog
Removal &
Replacement
Procedures
Maintenance and Service Guide
Models: 5070, 5184, 5201, 5206, 5221, 5240
Jumper & Switch
Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.
Download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the
Editor.
Page 2
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 95 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5200 Series Personal Computers
June 1998
Page 3
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario 5200 Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5200 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying information or specific
NOTE:
Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
instructions.
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq.
The serial number can be found on the front right side of the chassis (between the CD/DVD/Zip drives and the drive
door hinge), and on the rear of the computer above the power supply.
Locating Additional Information
The following documentation is available to support this product:
■ Compaq Presario documentation set
■ Introducing Windows 95 Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Help Center
Page 4
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Removal &
Replacement
Jumper & Switch
Information
PRODUCT DESCRIPTION - INDEX PAGE
Models and model-specific
features
CPU controls and lights
Keyboard controls and lights
Creativity Action Center
Rear components
connector pin
assignments
Power cord set
requirements
general requirements
country-specific
requirements
Illustrated Parts
Catalog
Specifications
Page 5
Maintenance and Service Guide
5070 K6-2 (350) 512 4.0 32 32x ---
5184 K6-2 (380) 512 6.0 6432x ---
5221 K6-2 (380) 512 6.06432x ---
5240 K6-2 (400) 512 8.0645x DVD ---
5201 K6-2 (333) 512 6.0 6432x---
5240 K6-2 (400) 512 8.0 644x DVD---
5206 PII (350) 512 6.064 4x DVD---
5206 PII (350) 512 6.064 32x DVD---
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Models and
features
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Compaq Presario 5000, 5100, and 5200 Series Standard Configurations
Model Processor Cache Hard drive SDRAM CD/DVD Zip or Super Disk
(MHz) (kB) (GB) (MB) drive drive
U.S., Latin
America,
Canada
Europe,
Africa,
Middle East
Japan
Asia/Pacific
FG
Page 6
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Removal &
Jumper & Switch
Home
Models and
features
Replacement
PRODUCT DESCRIPTION
Information
CPU Controls and Lights
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
Click link to see CPU Controls and Lights for the 5070, 5184, and 5185
models.
Illustrated Parts
Catalog
Specifications
1 CD/DVD load/eject button
2 CD/DVD drive activity light
(on some models this light is
displayed to the left of the
manual eject slot)
Rear CPU
connectors
Power cord
set
requirements
FG
3 Manual eject slot
4 Zip drive eject button &
activity light
5 Floppy or SuperDisk drive
eject button
6 Floppy or SuperDisk drive
activity light
7 Power status light
8 Drive activity light
9 Sleep status light
10 Instant on button
Page 7
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Removal &
Jumper & Switch
Home
Models and
features
Replacement
PRODUCT DESCRIPTION
Information
CPU Controls and Lights - 5070, 5184, 5185
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
Rear CPU
connectors
Illustrated Parts
Catalog
Specifications
1 CD/DVD
drive
activity
light
2 Manual
eject slot
3 CD/DVD
load/eject
button
Power cord
set
requirements
FG
4 Floppy
drive eject
button
5 Floppy
drive
activity
light
6 Sleep
status
light
7 Drive
activity
light
8 Power
status
light
9 Instant
on button
Page 8
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Models and
features
CPU controls
and lights
Keyboard
controls
and lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Keyboard Controls and Lights
Easy Access Internet Keyboard (click here for Space Saver keyboard)
Top center (click here for
keyboard top right corner assignments)
1 Play/pause
2 Stop
3 Previous track
4 Next track
5 Sleep button
6 Mute
7 Volume down
8 Volume up
9 Favorite application launch
Page 9
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Home
Models and
features
CPU controls
and lights
Keyboard
controls
and lights
Creativity
Action
Center
Rear CPU
connectors
Product Description Troubleshooting
Removal &
Replacement
Jumper & Switch
Information
PRODUCT DESCRIPTION
Keyboard Controls and Lights
Space Saver Keyboard
Illustrated Parts
Catalog
Specifications
1 Num
Lock Light
2 Caps
Lock Light
3 Scroll
Lock Light
Power cord
set
requirements
l
Page 10
Home
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Information Specifications
Models and
features
CPU controls
and lights
Keyboard
controls
and lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Keyboard Controls and Lights
Easy Access Internet Keyboard
Upper right corner
1 Instant search
2 Num lock light
3 Instant Internet
4 Caps lock light
5 Instant e-mail
6 Scroll lock light
7 Featured Web site
l
Page 11
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Removal &
Jumper & Switch
Home
Models and
features
Replacement
PRODUCT DESCRIPTION
Information
Creativity Action Center
CPU controls
and lights
Keyboard
controls
and lights
Creativity
Action
Center
Rear CPU
connectors
Available on select models..
Illustrated Parts
Catalog
Specifications
1
Gamepad/joystick
port
2 USB ports
Power cord
set
requirements
Page 12
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Models and
features
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
CPU rear
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
CPU Rear Connectors
Click link to see CPU Rear Connectors for 5070, 5184, 5185 model.
Click here to jump to connector pin assignments.
1
VGA monitor
2
Flat-panel monitor (select models)
3
Parallel (printer) port
4
Integrated NIC
5
Keyboard
6
Microphone in
(select models)
7
Speaker or headphone out
8
Ethernet network card
9
Telephone line to wall outlet (select
models)
10
Telephone line to telephone
(ES models)
11
Mouse
12
Audio line in
13
Audio line out
14
Serial port
15
AC
16
Voltage select switch
17
Main power on/off
CAUTION: Do not plug a
phone line into the network
connector or you may damage
the computer
Page 13
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home
Models and
features
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
CPU rear
connectors
Removal &
Replacement
Jumper & Switch
Information
PRODUCT DESCRIPTION
CPU Rear Connectors - 5070, 5184, 5185
Click link to see CPU Rear Connectors for other models.
Click here to jump to connector pin assignments.
1
Serial port
Specifications
Power cord
set
requirements
2
VGA monitor
3
Parallel (printer) port
4
Dual USB connectors
5
Keyboard
6
Microphone in
7
Audio line out
8
Speaker or headphone out
9
Mouse
10
MIDI Gamepad / joystick
11
AC
12
Voltage select switch
13
Main power on/off
14
Telephone line to wall outlet (select
models)
15
Telephone line to telephone
Page 14
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Models and
features
Removal &
Replacement
PRODUCT DESCRIPTION
Jumper & Switch
Information
Power Cord Set Requirements
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action Center
The power supply needs to be set to 115/230 Volts AC for each country.
The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.
Illustrated Parts
Catalog
Specifications
Rear CPU
connectors
Power cord
set
requirements
l
Power cord sets for use in other countries must meet the requirements of the
country where you use the computer. For more information on power cord set
requirements, contact your Compaq authorized dealer, reseller, or service
provider.
General Requirements
The requirements listed below are applicable to all countries:
1
The length of the power cord set must be at least 6.00
feet (1.8 m) and a maximum of 9.75 feet (3.0 m).
2
All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set will
be used.
3
The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125 or
250 volts AC, as required by each country's power
system.
4
The appliance coupler must meet the mechanical
Country-Specific Requirements
Country Accredited Agency
configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector, for mating with appliance inlet on the
Switch Box.
Country Accredited
Agency
Australia EANSW* Italy IMQ*
Austria OVE* Japan JIS***
Belgium CEBC* Norway NEMKO*
Canada CSA** Sweden SEMKO*
Denmark DEMKO* Switzerland SEV*
Finland SETI* United
France UTE* United States UL**
Kingdom
BSI*
Germany VDE*
ll ll
* The flexible cord must be <HAR> Type HO3VV-F, 3conductor, 1.0 mm2 conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the certification
mark of the agency responsible for evaluation in the country
where it will be used.
** The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 615P (15A, 250V) configuration.
*** The appliance coupler, flexible cord, and wall plug must
bear a "T" mark and registration number in accordance with
the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug
must be a two-pole type with a Japanese Industrial Standard
C8303 (15A, 125V) configuration.
Page 15
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic error codes
Troubleshooting without diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Monitor
Diskette drive or SuperDisk drive
Hard drive
CD drive
DVD drive
Resolving hardware conflicts
Page 16
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing
CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the password and allow the
computer to be operated.
The board shown is an example of one used; your board may differ slightly--see Note below.
1
Complete the
disassembly.
2
Remove the hood.
3
Remove the fax/modem board.
preparation for
4
Open the system board bracket.
NOTE:
If your board is different
from the one shown, click
links to see alternative
boards for other models or
5070, 5184, and 5185
models.
5
To disable the password, move the
CMOS jumper location
jumper (J22) from pins 1-2 to pins
2-3 for 10 seconds, then return to
pins 1-2.
6
Replace the system board bracket and
perform the desired troubleshooting.
Page 17
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On
Self Test
(POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Power-On Self Test (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on. After the
computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:
■ Keyboard
■ System board
■ Memory modules
■ Video memory
■ Diskette drives
■ Hard drive
■ Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.
NOTE: An external speaker must be installed into the speaker output connector to
hear audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error message.
Diskette Drive A or B Error Keyboard Controller Error System BIOS Shadowed
Extended RAM failed at
offset nnn
Keyboard Error System Cache Error
Failing Bits nnn Operating System Not
Found
System CMOS Checksum Bad
Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn
Fixed Disk Controller Failure Parity Check 2 System Timer Error
Incorrect Drive A Type Real Time Clock Error UMB Upper Limit Segment
Address nnn
Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed
POST Messages
Error message Probable Cause Recommended Action
Diskette Drive A or
B Error
Drive A: or B: is present, but fails the
BIOS POST diskette tests
1. Run
2. Replace the signal cables.
3. Replace the drive.
Setup.
Extended RAM
failed at offset nnn
Extended memory not working or not
configured properly
1. Replace the memory modules.
2. Replace the
system board.
Failing Bits nnn nnn is a map of the bits at the RAM
Fixed Disk 0 or 1
Failure
address which failed the memory test
Hard drive is not working or not
configured properly
1. Run Setup.
2. Replace the
1. Run
2. Replace the signal cable.
3. Replace the hard drive.
Setup.
system board.
Fixed Disk
Controller Failure
Incorrect Drive A
Type
Invalid NVRAM
Media Type
Hard drive is not working or not
configured properly
Type of diskette in drive A: not
correctly identified
Problem with NVRAM (CMOS) access Replace the system board.
1. Run Setup.
2. Replace the
1. Run
2. Replace the
Setup.
system board.
diskette drive.
Keyboard Controller
Error
Keyboard, I/O keyboard controller (on
system board), or mouse error
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the
system board.
Keyboard Error Keyboard, I/O keyboard controller (on
system board), or mouse error
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the
system board.
Operating System
Not Found
Parity Check 1 Parity error found in the system bus 1. Run
Operating system cannot be located on
either drive A: or C:
Run
Setup.
Setup.
2. Replace the
3. Replace the
memory modules.
system board.
Parity Check 2 Parity error found in the I/O bus 1. Run
Real Time Clock
Error
System Battery is
Dead
Real-time clock fails BIOS test Replace the system board.
RTC battery is dead 1. Replace the
2. Replace the
2. Run
Setup.
ISA board (modem).
RTC battery.
Setup.
System BIOS
Shadowed
System BIOS copied to Shadow RAM Status message. No action required.
System Cache Error RAM cache failed the BIOS test Run
Setup.
System CMOS
Checksum Bad
CMOS is corrupted or modified
incorrectly
Run Setup.
System RAM Failed
at Offset, nnn
System Timer Error DMA, timers, etc. Replace the
System RAM failed Replace
memory modules.
system board.
UMB Upper Limit
Segment Address
nnn
Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the
BIOS
Status message. No action required.
Video BIOS
Shadowed
Video BIOS successfully copied to
shadow RAM
Status message. No action required.
Page 18
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Configuration
This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:
■ When a system configuration error is detected during the Power-On Self-Test
(POST)
■ To change factory default settings for some of the computer features
■ To change the system configuration, which is sometimes necessary when you add
or remove optional hardware
■ To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1
Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2
Turn off the computer and peripheral devices.
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3
Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4
Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:
■ Modify settings for audio, storage, power management, communications, and
input devices
■ Get an overall picture of the computer's hardware configuration
■ Verify configuration parameters in determining problems
■ Set time and date
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. The following menu will appear:
NOTE:
The actual menu displayed on your computer may
vary slightly, depending on your configuration.
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:
1
Insert the QuickRestore CD into the CD drive.
2
From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3
Click on the CD drive icon.
4
Double-click on the PCdiags folder.
5
Insert a diskette in the diskette drive.
6
Double-click on the QRST5.exe icon.
7
Press Enter when the QuickRestore label appears.
8
After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. The following menu will appear:
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:
■ Contents of the operating system startup files
■ Current memory configuration
■ ROM version
■ Type of processor and coprocessor
■ Diskette and hard drives
■ Active printer and communications interfaces
■ Modem
Page 19
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic
error codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program.
These error codes help identify possibly defective subassemblies.
Tables listed on this page give possible error codes, descriptions of each error condition, and actions required
to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see
Procedures.
Removal and Replacement
100xx
Processor
800-xx
Monochrome video
3200xx
Audio
200xx
Memory
1100-xx
Serial
3300xx
CD or DVD
300xx
400xx
500xx
Keyboard
Parallel (printer)
Monitor
1200-xx
1700-xx
1900xx
Modem
Hard drive
Tape drive
6600xx
656-xxx
8600xx
CD or DVD
SuperDisk (available on
select models)
Pointing device
interface
600xx
Diskette drive
2400-xx
Video
Keyboard error codes
Error
Description Recommended Action
Code
301-xx
302-xx
Keyboard short test, 8042
self-test failed
Keyboard long test failed
The following steps apply to error codes 301xx through 304-xx:
1 Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
303-xx
Keyboard LED test, 8042
self-test failed
304-xx
Keyboard typematic test
failed
2 Replace the keyboard and retest.
3 Replace the
system board and retest.
Parallel (printer) error codes
Error
Code
401-xx
402-xx
Description Recommended Action
Printer failed or not
connected
Printer data register failed
The following steps apply to error codes 401-xx
through 498-xx:
1 Connect the printer.
403-xx
498-xx
Printer pattern test failed
Printer failed or not
connected
2 Check power to the printer.
3 Install the loop-back connector and retest.
4 Replace
system board and retest.
Monochrome video error codes
Error
Description Recommended Action
Code
802-xx
Video memory test failed The following step applies to error codes 802-xx
through 824-xx:
824-xx
Monochrome video text mode test
failed
Replace the
retest.
system board and
Serial error codes
Error
Description Recommended Action
Code
1101xx
Serial Port
Test
The following steps apply to error codes 1101-xx through 1109-xx:
1 Check the switch settings on the serial/parallel device, if
applicable.
2 Replace the
1109xx
Clock Register
Test
system board and retest.
Modem error codes
Error
Description Recommended Action
Code
1201-xx
1202-xx
1203-xx
Modem Internal Loop-Back Test The following steps apply to error codes 1201-xx
through 1210-xx:
Modem Time-Out Error
1 Refer to modem documentation for
Modem External Termination
Test
correct Setup procedures.
1204-xx
1206-xx
Modem Auto Originate Test
Dial Multifrequency Tone Test
2 Check the modem line.
Replace the modem and retest.
3
1210-xx
Modem Direct Connect Test
Page 20
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Video error codes
Error
Code
2402-xx
2403-xx
2404-xx
2405-xx
Description Recommended
Video memory test failed The following steps apply
Video attribute test failed
Video character set test failed
Video 80 × 25 mode 9 × 14
character cell test failed
Action
to error codes 2402-xx
through 2456-xx:
1 Run
2 Replace the
Setup.
system
board and retest.
2406-xx
2407-xx
2408-xx
2409-xx
2410-xx
2411-xx
Video 80 × 25 mode 8 × 8
character cell test failed
Video 40 × 25 mode test failed
Video 320 × 200 mode color set
0 test failed
Video 320 × 200 mode color set
1 test failed
Video 640 × 200 mode test
failed
Video screen memory page test
failed
2412-xx
2414-xx
Video gray scale test failed
Video white screen test failed
2416-xx
2418-xx
Video noise pattern test failed
ECG/VGC memory test failed
2419-xx
2420-xx
ECG/VGC ROM checksum test
failed
ECG/VGC attribute test failed
2421-xx
2422-xx
2423-xx
2424-xx
2425-xx
ECG/VGC 640 × 200 graphics
mode test failed
ECG/VGC 640 × 350 16-color
set test failed
ECG/VGC 640 × 350 64-color
set test failed
ECG/VGC monochrome text
mode test failed
640 × 480 graphics test failure
2431-xx
2432-xx
2448-xx
2451-xx
2456-xx
640 × 480 graphics test failure
320 × 200 graphics (256-color
mode) test failed
Advanced VGA Controller test
failed
132-column Advance VGA test
failed
Advanced VGA 256-Color test
failed
2468-xx
2477-xx
2478-xx
2480-xx
Advanced VGA BitBLT test The following steps apply
to error codes 2468-xx
Advanced VGA datapath test
Advanced VGA BitBLT test
Advanced VGA Linedraw test
through 2480-xx:
1 Run
2 Replace the system
Setup.
board and retest.
Processor error codes
Error
Description Recommended action
code
101-xx
CPU test failed Replace the
system board and retest.
102-xx
103-xx
104-xx
105-xx
Processor error 1. Run
2.
DMA controller failed The following step applies to error codes 103-
xx through 106-xx:
Interrupt controller failed
Replace the
Port error
Setup and retest.
Replace the processor and retest.
system board and retest.
106-xx
Keyboard controller selftest failed
107-xx
108-xx
109-xx
110-xx
111-xx
112-xx
113-01
CMOS RAM test failed The following steps apply to error codes 107-xx
through 109-xx:
CMOS interrupt test failed
battery/clock module and retest.
system board and retest.
system board and retest.
CMOS clock test failed
Programmable timer test
failed
Refresh detect test failed
Speed test failed
Protected mode test failed
1. Replace the
2. Replace the
The following step applies to error codes 110xx through 113-xx:
Replace the
114-xx
Speaker test failed 1. Verify the speaker connection.
2. Replace the
system board and retest.
199-xx
Installed devices test
failed
1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run
5. Replace the
Compaq Utilities.
system board and retest.
Error
Description Recommended Action
Monitor (VGA or flat-panel) error codes
Code
501-xx
502-xx
503-xx
504-xx
Video controller test failed The following step applies to error
codes 501-xx through 516-xx:
Video memory test failed
Video attribute test failed
Video character set test failed
Replace the
board and retest.
system
505-xx
Video 80 × 25 mode 9 × 14
character cell test failed
506-xx
Video 80 × 25 mode 9 × 14
character cell test failed
507-xx
508-xx
Video 40 × 25 mode test failed
Video 320 × 200 mode color set 0
test failed
509-xx
510-xx
Video 320 × 200 mode color set 1
test failed
Video 640 × 200 mode test failed
511-xx
Video screen memory page test
failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
Page 21
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Hard drive error codes
Error
Code
1700xx
1701xx
1702xx
Description Recommended Action
Hard drive ID types test failed The following steps apply to error codes 1700-
Hard drive format test failed
Hard drive read test failed
xx through 1799-xx:
1 Run
2 Replace the hard drive signal and power
3 Replace the hard drive and retest.
Setup and verify drive type.
cables and retest.
1703xx
1704xx
1705xx
Hard drive write/read/compare
test failed
Hard drive random seek test
failed
Hard drive controller test failed
4 Replace the system board and retest.
1706xx
Hard drive ready test failed
1707xx
1708xx
1709xx
Hard drive recalibration test
failed
Hard drive format bad track
test failed
Hard drive reset controller test
failed
1710xx
1714xx
Hard drive park head test failed
Hard drive file write test failed
1715xx
Hard drive head select test
failed
1716xx
1717xx
1719xx
1719-x
1730-x
Hard drive conditional format
test failed
Hard drive ECC* test failed
Hard drive power mode test
failed
Hard drive power mode test
failed
Fixed Disk 0 does not support
DMA Mode
1731-x
Fixed Disk 1 does not support
DMA Mode
1740-x
1741-x
1750-x
1751-x
1760-x
Fixed Disk 0 failed Set Block
Mode command
Fixed Disk 1 failed Set Block
Mode command
Fixed Disk 0 failed Identify
command
Fixed Disk 1 failed Identify
command
Fixed Disk 0 does not support
Block Mode
1761-x
Fixed Disk 1 does not support
Block Mode
1790-x
Disk 0 Configuration Error
1792-x
Secondary Disk Controller
Failure
1799xx
Invalid hard drive type failed
*Error Correction Code
Tape drive error codes
Error
Description Recommended Action
Code
1900xx
1901xx
1902xx
1903xx
Tape ID failed The following steps apply to error codes 1900-xx
through 1906-xx:
1 Replace the tape cartridge and retest.
Tape servo write failed
2 Check and/or replace the signal cable and
retest.
Tape format failed
Tape drive sensor test
failed
3 Replace the tape drive and retest.
4 Replace the
system board and retest.
1904xx
1905xx
Tape BOT/EOT test
failed
Tape read test failed
1906xx
Tape
write/read/compare
failed
SuperDisk error codes (available on select models)
Error
Code
xxx-101
xxx-032
xxx-001
xxx-051
xxx-002
xxx-052
Description Recommended Action
Drive Not Ready The following steps apply to all error codes except 656-
101 and 656-032:
Incorrect Media
Present
Verify Error
Seek Error
1 Replace the diskette and retest.*
Check and/or replace the power and signal
2
cables and retest.
Replace the SuperDisk drive and retest.
3
4 Replace the
system board and retest.
xxx-003
xxx-053
xxx-004
xxx-054
xxx-006
Read Error
Write Error
Data Compare
Error
xxx-008
xxx-011
Write Protect
Failure
LED Error
xxx-021
xxx-022
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the SuperDisk drive eject button (located on the front bezel) to eject the
diskette and retest.
Format Error
SuperDisk
format pattern
not found
Error
Code
8601xx
Description Recommended Action
Pointing Device Interface
test failed
Pointing device interface error codes
1. Replace with a working pointing device and retest.
2. Replace the
system board and retest.
Audio error codes
Error
Description Recommended Action
Code
3206xx
Audio System Internal
Error
Replace the
system board and retest.
CD or DVD error codes
Error
Description Recommended Action
Code
3301-xx
3305-xx
66XX-xx
CD or DVD
drive read test
failed
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the
drive.
Check and/or replace the power and signal
3
cables and retest.
CD or DVD
Replace the CD or DVD drive and retest.
4
5 Replace the backplane.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.
Page 22
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:
■ Is the computer connected to a working power outlet?
■ Is the computer turned on and the power light illuminated?
■ Are all cables connected properly and seated?
■ Are all of the necessary device drivers installed?
■ Is the CONFIG.SYS file correct?
■ Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
■ Was a nonbootable diskette loaded in the diskette drive at power-up?
■ Are all switch settings correct?
■ Was Computer Setup run after installing options (memory, disk drives, etc.)
and before installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
CD drive hard drive VGA monitor
diskette drive hardware installation
SuperDisk drive (on select
models only)
DVD drive power
flat-panel monitor (on
select models only)
USB ports
are provided in the tables below. The procedure for
resolving hardware conflicts is also described.
Flat-panel monitor
Problem Probable cause(s) Possible solution
Screen is
blank.
Your computer may
not support flat-panel
monitors.
See your authorized dealer or reseller about CPU
support for the Digital Video Interface (DVI) needed.
Cannot find
video
connector on
rear of CPU for
flat-panel
monitor.
Your computer may
not have a digital flatpanel port (DFPP).
See your authorized dealer or reseller about CPU
support for flat-panel monitors.
The display
only fills part
of the screen.
The monitor does not
support your
resolution setting.
FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Change your
resolution setting in the Display dialog box:
1
Green power
light is
flashing.
Your flat-panel
monitor does not
support the video
resolution or refresh
rate.
FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Connect a VGA
monitor temporarily and change your resolution
setting in the Display dialog box:
Click on Start
2
Point at Settings and click on Control Panel
3
Double-click on Display
4
Click on the Setting tab, and move the sliding
pointer to give 1024 x 768 pixel resolution.
1
Click on Start
2
3
4
Point at Settings and click on Control Panel
Double-click on Display
Click on the Setting tab, and move the
sliding pointer to give 1024 x 768 pixel
resolution.
Problem Probable
CD drive
Possible solution
cause(s)
Cannot read
compact disc.
CD is not properly
seated in the drive.
CD has been loaded
upside down.
Eject the CD, then re-insert it, pressing down
on the CD firmly to correctly seat it in the
drive.
Eject the CD, turn it over, then reload.
CD may be dirty or
scratched.
Clean the CD or load another CD.
Cannot eject
compact disc
(tray-load
only).
CD drive devices
are not
detected.
CD is not properly
seated in the drive.
Power cycle delay. After turning the computer off, wait 30
CD drive is not
connected properly.
Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.
seconds before turning the computer on again.
Open the computer and check to see that the
drive cable is connected properly.
Proper driver is not
loaded
Restart the system and make sure the CD
drive drivers are loaded.
DVD drive
Problem Probable cause(s) Possible solution
Cannot
read DVD
disk
DVD or CD is not properly
seated in the drive.
DVD or CD has been
loaded upside down.
DVD or CD disk may be
dirty or scratched.
Eject the DVD or CD, press down on the DVD or
CD firmly to correctly seat it in the drive, then
reload.
Eject the disk, turn it over, then reload.
Load another DVD disk.
DVD does
not work in
the DOS
mode.
Proper drivers are not
loaded.
Restart the system and make sure the DVD
drive drivers are loaded.
Cannot
eject DVD
disk.
The system is in the
Sleep mode.
The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.
Press the Power button to bring the system back
to full power, then eject the DVD.
Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.
DVD disk is not properly
seated in the drive.
DVD drive
devices are
not
detected.
DVD drive is not
connected properly.
Incorrect driver is
installed.
Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.
Open the computer and check to see that the
drive cable is connected properly.
Ensure the correct driver is installed in
CONFIG.SYS.
Drive has been changed. Make sure the jumper setting is set for "Slave."
Proper drivers are not
loaded.
Restart the system and make sure the DVD
drive drivers are loaded.
Resolving Hardware Conflicts
Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices. For example, the factory default settings for the MIDI port audio interface
are:
Base I/O address 220H
MIDI Port Base I/O address 330H
Interrupt IRQ 5
8-bit DMA Channel 1
When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no
devices are configured to use the same hardware resources. These resources can either be dipswitch
or jumper settings on the peripheral card or software configurable resources. The Computer Setup
selection of your Compaq Utilities allows you to view and modify the settings for the peripheral
devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards
you wish to install for information on how to view and select their settings.
To resolve hardware conflicts:
1 Change the hardware settings of your audio card or other peripheral card in your
system if the peripheral card is using any settings used by the factory-installed
devices.
2 If you are unsure of the settings of the peripheral cards, you can isolate the
source of the problem by temporarily removing all cards not manufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.
Also see: System
Page 23
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
TROUBLESHOOTING
Troubleshooting Without Diagnostics (continued)
Hard drive
Problem Probable cause(s) Possible solution
Hard drive error
occurs.
Drive not found.
Disk transaction
problem.
Hard disk has bad
sectors or has failed.
Cable could be
loose.
Either the directory
structure is bad or
there is a problem
with a file.
Computer Setup.
Run
Reformat the hard disk.
Check cable connections.
From the desktop click on the Start menu. Choose
Program
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
Accessories
Accessories System Tools
System Tools Disk Defragmenter.
Nonsystem disk
message.
The system is trying
to start from a
diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying
to start from the
hard drive but the
hard disk has been
damaged.
Diskette boot has
been disabled in
Computer Setup.
Insert a bootable diskette into the diskette drive
and restart the computer with Ctrl+Alt+Del.
Run Computer Setup and enable diskette boot.
Hard drive
operation seems
slow
OR
Hard drive
activity light is
not on,
or stays on
without blinking.
The hard disk files
may be fragmented.
From the desktop click on the Start menu. Choose
Program
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
Accessories
Accessories System Tools
System Tools Disk Defragmenter.
Hardware installation
Problem Probable cause(s) Possible solutions
A new device is
not recognized
as part of the
computer
system.
When the system advised you of
changes to the configuration,
you did not save the changes.
The system may not have
automatically recognized the
new device.
Reboot the computer and follow the
instructions for saving the changes.
Run
Computer Setup and identify the
new device.
The cables for the new external
device are loose, or the power
cables are unplugged.
The power switch for the new
external device is not turned on.
Check all cables.
Turn off the computer, turn on the
external device, and then turn on the
computer to integrate the new device
with the computer.
Power
Problem Possible Solution
Computer will not turn on. Ensure that the computer is connected to a power
source.
Computer does not automatically
display the date and time.
Computer does not beep during
POST.
The real-time clock (RTC) battery may need to be
replaced.
The speaker volume may have been turned down. Select
the Volume option from the Control Panel and adjust the
volume.
Click here for replacement procedures.
Computer powered off
automatically.
The unit temperature may have been exceeded. Check
the fan for function and blockage.
USB
Problem Probable cause(s) Possible solution
USB device
does not
work with
the system.
The USB device and the
system may use
different USB
architectures.
Ensure that the USB device and the system share
the same USB architecture. (UHCI-compliant
devices will only work with a UHCI-compliant
system, and OHCI-compliant devices will only
work with a OHCI-compliant system).
Diskette Drive
Problem Probable cause(s) Possible solution
Diskette drive
light stays on.
Diskette may be damaged.
From the desktop click on the
Start menu. Choose Program
Accessories
Scandisk to check for problems.
System Tools
Diskette may be installed
incorrectly.
Remove the diskette and reinsert.
Software program may be
Diskette drive
cannot write
to a diskette.
damaged.
Diskette is not formatted. Format the diskette.
Diskette is write-protected. Either use another diskette that is
Check the program diskettes.
not write-protected or disable the
write protection on the diskette.
Writing to the wrong drive. Check the drive letter in your path
statement.
Not enough space is left on the
Diskette drive
cannot read a
diskette.
diskette.
Diskette is not formatted. Format the diskette.
Using the wrong diskette type for
the drive type.
Reading the wrong drive. Check the drive letter in your path
Diskette drive has been disabled
by Computer Setup.
Use another diskette to write the
information.
Use a diskette that is compatible
with the drive.
statement.
Run
Computer Setup and enable
the diskette drive.
Problem Probable cause(s) Possible solution
SuperDisk
drive light
stays on.
Diskette may be damaged.
Diskette may be installed
incorrectly.
SuperDisk Drive
From the desktop click on the
Start menu. Choose Program
Accessories
Scandisk to check for problems.
Remove the diskette and reinsert.
System Tools
Software program may be
damaged.
Check the program diskettes.
SuperDisk
drive cannot
write to a
diskette.
Diskette is not formatted. Format the diskette.
Diskette is write-protected. Either use another diskette that is
not write-protected or disable the
write protection on the diskette.
Writing to the wrong drive. Check the drive letter in your path
statement.
Not enough space is left on the
diskette.
Use another diskette to write the
information.
SuperDisk
drive cannot
read a
diskette.
Diskette is not formatted. Format the diskette.
Using the wrong diskette type for
the drive type.
Reading the wrong drive. Check the drive letter in your path
Diskette drive has been disabled
by Computer Setup.
Use a diskette that is compatible
with the drive.
statement.
Run
Computer Setup and enable
the diskette drive.
Problem Probable cause(s) Possible solution
Characters are
dim.
Screen is
blank.
The brightness control is not
set properly.
A screen-blanking utility could
be installed.
The brightness needs
adjusting.
VGA Monitor
Adjust the brightness control.
Press any key. If the display
reappears, you have a screen-blanking
utility installed.
Adjust the brightness control.
Garbled
characters on
the screen
are mixed with
text.
Screen save has been
initiated.
The ANSI.SYS driver is not in
the CONFIG.SYS file.
Monitor
overheats.
There is not enough
ventilation space for proper
airflow.
Cursor will not
move using the
arrow keys on
the numeric
keypad.
The Num Lock key is on.
There is a possible application
error.
Press any key or move the mouse to
light the screen.
Add the ANSI.SYS driver to the
CONFIG.SYS file by adding the
following line:
DEVICE = C:\ANSI.SYS
Leave at least 3 inches (7.6 cm) of
ventilation space. Also, be sure there
is nothing on top of the monitor to
obstruct air flow.
Press the Num Lock key. The Num
Lock light should not be on when you
want to use the arrow keys.
Restart the computer.
Page 24
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
ILLUSTRATED PARTS CATALOG - INDEX PAGE
NOTE:
System unit
Mass storage devices
Cables
Standard & optional boards: 5070, 5184,
and 5185 and all other
Fax/modem
The computer
requesting information or ordering spare parts.
serial number should be provided to Compaq whenever
Keyboards
Monitors
Miscellaneous parts
Return kits
Documentation & software
Page 25
Maintenance and Service Guide
Compaq Presario 5100 and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
System Unit
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the links for model
5070, 5184, 5185.
Return kits
Documentation
& software
l
NOT SHOWN
Button Board with Bracket
320664-
001
Page 26
Maintenance and Service Guide
Compaq Presario 5185
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
System Unit - 5070, 5184, 5185
Click the illustrated part for a description of the part and part number.
Click
here for other models.
Return kits
Documentation
& software
l
Part Description Part Number
Hard drive mounting bracket 112705-001
1
Hood 317217-001
2
Chassis 108843-001
3
System board bracket Spared with chassis
4
110W Power supply assembly 319235-001
5
Option slot cover (3 each) 304284-001
6
Logo kit 320672-001
7
Drive bay bezel blank 170717-001
8
CD/DVD drive access door 320671-001
9
Front bezel kit 320660-001
-
NOT
SHOWN
Button Board with Bracket 108844-001
I/O Panel and label (spared with
hardware kit)
Fan, chassis
In miscellaneous
hardware kit 320649001
298474-001
Page 27
Maintenance and Service Guide
Compaq Presario 5000, 5100 and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5190, 5201, 5202, 5203, 5204, 5220, 5221,
5222, 5240, 5242, 5245, 5248, 5250, 5253, 5283, 5280, 5282
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models
5206, 5230, 5260, 5270 or models 5070, 5184, 5185.
Return kits
Documentation
& software
l
Page 28
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5206, 5230, 5260, 5270
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models
5245, 5248, 5250, 5253, 5283, 5280, 5282 or models 5070, 5184, 5185.
5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
Return kits
Documentation
& software
l
Page 29
Maintenance and Service Guide
Compaq Presario 5070, 5184, 5185 Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5070, 5184, 5185
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models
5245, 5248, 5250, 5253, 5283, 5280, 5282 or 5206, 5230, 5260, 5270.
5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
Return kits
Documentation
& software
l
Page 30
Maintenance and Service Guide
Asia/Pacific 165224-001
Australia 238472-005
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Cables
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the link for model
5070, 5184, and 5185.
Return kits
Documentation
& software
l
Page 31
Maintenance and Service Guide
Asia/Pacific 137256-001
Australia 285811-001
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Cables - 5070, 5184, 5185
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the link for
other models parts catalog.
Return kits
Documentation
& software
l
Page 32
Maintenance and Service Guide
Compaq Presario 5185
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards - 5070, 5184, and 5185
Click link to see other boards.
1
2
Description Spare Part
Number
System Board
-- w/o PROC 108846-001
-- w/o PROC,
w/8MB
AMD K6-2 Processor
-- 350 MHz 388241-001
Heatsink w/clip 337369-001
108847-001
Return kits
Documentation
& software
l
100-MHz SDRAM
3
DIMM Memory
Module
64 MB
32 MB
Button board with
4
bracket
Not Shown:
10/100 PCI, w/TX
179190-001
337372-001
320664-001
123494-004
Page 33
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards
5100 and 5200 Series (1st board of 2)
Click links to see the other 5100 and 5200 series board or 5070, 5184, and 5185 boards.
Description Spare Part
Number
System Board
1
-- with NIC 480078-001
-- without NIC 480077-001
Return kits
Documentation
& software
l
Pentium II
2
Processor
450 MHz
400 MHz
350 MHz
Celeron II Processor
(not shown)
400 MHz
366 MHz
100-MHz SDRAM
3
DIMM Memory
Module
128 MB
64 MB
32 MB
4-MB SyncGraphics
4
Video Memory
Module (SODIMM)
Button board with
5
bracket
Creativity action
6
center (2 USB and1
Gamepad)
327585-001
480076-001
327583-001
480076-001
388217-001
387073-001
320670-001
319326-001
400431-001
320664-001
330642-001
Page 34
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards
5100 and 5200 Series (2nd board of 2)
Click links to see the other 5100 and 5200 Series board or 5070, 5184, 5185 boards.
Description Spare Part
System Board
-- without NIC
-- with NIC
Heat sink with clip
1
and fan
Number
480075-001
320645-001
spared with
processor
Documentation
& software
l
AMD K6-2 Processor
2
-- 400 MHz 320668-001
-- 380 MHz 400446-001
-- 350 MHz 328966-001
-- 333 MHz 337364-001
100 MHz SDRAM
3
DIMM Memory
Module
-- 128 MB 387073-001
-- 64 MB 320670-001
-- 32 MB 319326-001
4-MB SyncGraphics
4
Video Memory
Module (SODIMM)
400431-001
Button board with
5
bracket
Creativity action
6
center (2 USB and1
Gamepad)
320664-001
330642-001
Page 35
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
ILLUSTRATED PARTS CATALOG
Fax-modem
Two examples of the types of modem used are shown. Your modem may differ slightly from those
illustrated.
Description Spare Part Number
56k PCI DSL / V.90
modem
Rockwell HCF 56k PCI
controllerless fax/modem
1.5 Mb max digital modem
G.lite/56k V.90 fax-modem
(UDSL / ITU) (North
America only)
Diamond SupraExpress 56i
Pro Modem
387518-001
337559-001
339573-001
334808-021
Page 36
Maintenance and Service Guide
US 003
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Keyboard
Rest the mouse cursor over the item to see a description of the item and a spare part number.
Return kits
Documentation
& software
Page 37
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Monitors
Click on a monitor to see its catalog information.
Return kits
Documentation
& software
l
Description Spare Part
Number
1
Compaq FP500, TFT (not available on models
5070, 5184, 5185) (speakers not shown)
Speaker brackets (not shown)
Back leg
2
Compaq Presario MV monitors (speakers not
shown)
MV400
North America
Northern Hemisphere
Southern Hemisphere
340615-001
341043-001
341044-001
326902-001
326902-022
326902-B34
MV500
Northern Hemisphere
TCO95
Southern Hemisphere
MV700
Northern Hemisphere
EMEA
Southern Hemisphere
3 Compaq Presario 1525
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
Compaq Presario 1725
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
340707-001
340707-026
340707-B34
340708-001
340708-026
340708-B34
241504-002
241504-005
241504-003
241504-001
241507-002
241507-005
241507-003
241507-001
Attachable speakers (shown on
Monitor audio cable (not shown) 268244-001
)
320426-001
Page 38
Maintenance and Service Guide
Compaq Presario 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Miscellaneous Parts - 5190, 5201,5202, 5203, 5204, 5220, 5221, 5222, 5240,
5242, 5245, 5248, 5250, 5253, 5283, 5280, 5282
Click the links to see models 5206, 5230, 5260, 5270 or model 5070, 5184, 5185 miscellaneous parts.
Description
1 Speakers
2 Ivory Mouse
Scroll Mouse
(not shown)
Miscellaneous
hardware kit
Spare Part
Number
304241-001
337416-001
334689-001
320649-001
Return kits
Documentation
& software
l
Page 39
Maintenance and Service Guide
Compaq Presario 5206, 5230, 5260, 5270 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
ILLUSTRATED PARTS CATALOG
Miscellaneous Parts - 5206, 5230, 5260, 5270
Click the links to see models 5190, 5201,5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242, 5245,
5248, 5250, 5253, 5283, 5280, 5282 or model 5070, 5184, 5185 miscellaneous parts.
Description
1 Speakers
2 Ivory Mouse
Scroll Mouse
(not shown)
Miscellaneous
hardware kit
Spare Part
Number
304241-001
199181-401
334689-001
304239-001
Return kits
Documentation
& software
l
Page 40
Maintenance and Service Guide
Compaq Presario 5070, 5184, 5185 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
ILLUSTRATED PARTS CATALOG
Miscellaneous Parts - 5070, 5184, 5185
Click the links to see models 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 or 5206, 5230, 5260, 5270 miscellaneous parts.
Description
1 Speakers
2 Ivory Mouse
Scroll Mouse -
EMEA (not
shown)
Miscellaneous
plastics kit
Miscellaneous
hardware kit
Spare Part
Number
304241-001
337416-001
334689-001
108849-001
108849-001
l
Page 41
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
ILLUSTRATED PARTS CATALOG
Return Kits
Description Spare Part Number
Return kit 320661-001
Carton and buns 320661-002
Return kit with packing, Compaq Presario V510 monitor 295627-001
Return kit with packing, Compaq Presario V410 monitor 210545-001
Return kit with packing, Compaq Presario 1525 monitor 241513-001
Return kit with packing, Compaq Presario 1725 monitor 241514-001
Return kit with packing, Compaq Presario MV400 monitor 341082-001
Return kit with packing, Compaq Presario MV500 monitor 341083-001
Return kit with packing, Compaq Presario MV700 monitor 341084-001
Documentation
& software
l
Return kit with packing, Compaq Presario FP500 monitor 341139-001
Return kit (Compaq Presario 1525 monitor), 5 each 241517-001
Return kit (Compaq Presario 1725 monitor), 5 each 241518-001
Page 42
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
ILLUSTRATED PARTS CATALOG
Documentation & Software
Description Spare Part Number
Manual Kit 320659-001
Manual Kit, Brazilian Portuguese 320659-201
Manual Kit, Latin American Spanish 320659-161
QuickRestore Kit, 5200 Series (Windows 98)
Belgium
Brazil
Denmark
France
Germany
Italy
Norway
Netherlands
Spain
Sweden
Switzerland
UK
320890-381
320890-201
320890-081
320890-051
320890-041
320890-161
320890-091
320890-331
320890-071
320890-101
320890-311
320890-031
Quick Reference Guide (1 each) 162212-001
Quick Reference Guide (5 pack) 106854-001
Quick Reference Guide (1 each, quarterly subscription) 184960-001
Quick Reference Guide (5 pack, quarterly subscription) 184961-001
QuickFind for Windows, North America, Latin America,
Asia/Pacific
QuickFind for Windows, Europe, Middle East, Africa 137907-0xx*
*QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table below for the desired
month. If you do not specify the 3-digit suffix, the default is the current month in which the order is placed.
137906-0xx*
Suffix Month Suffix Month Suffix Month Suffix Month
-001 January -004 April -007 July -010 October
-002 February -005 May -008 August -011 November
-003 March -006 June -009 September -012 December
Page 43
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Removal &
Replacement
Jumper & Switch
Information
Illustrated Parts
Catalog
Specifications
REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE
This section provides general service information for Compaq 5000, 5100, and 5200 Series
Personal Computers. Adherence to the procedures and precautions described in this section is
essential for safe and proper service.
Electrostatic discharge
Service considerations
Preparation for disassembly
Serial number
Hood
System board bracket
System board components
battery
memory module
processor
I/O panel
system board
video expansion module
Power supply
Fax-modem
Serial port assembly
Mass storage devices
CD or DVD drive
Diskette or SuperDisk drive
Hard drive
Zip drive
Front bezel
Instant On button board
Creativity Action Center
Fan
Page 44
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
REMOVAL & REPLACEMENT
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly
throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different activities .
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tubes 2,000 V 700 V 400 V
Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
NOTE: 700 volts can degrade a product!
Creativity
Action Center
Fan
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:
■ Protect all electrostatic parts and assemblies with conductive or approved containers
or packaging.
■ Keep electrostatic sensitive parts in their containers until they arrive at static-free
stations.
■ Place items on a grounded surface before removing them from their container.
■ Always be properly grounded when touching a sensitive component or assembly.
■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground and proper materials selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions:
■ Handle drives gently, using static-guarding techniques.
■ Store drives in the original shipping containers.
■ Avoid dropping drives from any height onto any surface.
■ Handle drives on surfaces that have at least one inch of shock-proof foam.
■ Always place drives PCB assembly side down on the foam.
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When
seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a
grounded floor mat.
Static-Shielding Protection Levels
Method
Antistatic Plastic Carbon-Loaded
Plastic
Metallized Laminate
Voltages
1,500 7,500 15,000
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
■ Cover the workstation with approved static-dissipative material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Use static-dissipative mats, heel straps, or air ionizers to give added protection.
■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting and removing connectors or test
equipment.
■ Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.
■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
■ Use a portable field service kit with a static dissipative vinyl pouch that folds out of a
work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.
Grounding Equipment
Use the following equipment to prevent static electricity damage to the equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm ±10% resistance to the ground cords. To
provide proper ground, a strap must be worn snug against the skin. On grounded mats without bananaplug connectors, connect a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most
types of boots and shoes. On conductive floors or dissipative floor mats, use them on both feet with a
minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static electricity include:
■ Antistatic tape
■ Antistatic smocks, aprons, or sleeve protectors
■ Conductive bins, and other assembly or soldering aids
■ Conductive foam
■ Conductive tabletop workstations with ground cord of 1 megohm of resistance
■ Static dissipative table or floor mats with hard tie to ground
■ Field service kits
■ Static awareness labels
■ Wrist straps and footwear straps providing 1 megohm ±10% resistance
■ Material handling packages
■ Conductive plastic bags
■ Conductive plastic tubes
■ Conductive tote boxes
■ Metal tote boxes
■ Opaque shielding bags
■ Transparent metallized shielding bags
■ Transparent shielding tubes
Page 45
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
REMOVAL & REPLACEMENT
Service Considerations
Tool Requirements
■ Phillips screwdriver
■ Needle-nose pliers
■ Flat-bladed screwdriver
■ Compaq Utilities software
Screws
The screws used in these products are not interchangeable. If an incorrect screw is used during the
reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws
removed during the disassembly process be kept with the part that was removed, then returned to
their proper locations.
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
IMPORTANT: As each subassembly is removed from the computer, it should
be placed away from the work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are ribbon cables. These must be handled with extreme care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending,
twisting, or tearing the cables, and ensure that they are placed in such a way that they cannot be
caught or snagged by parts being removed or replaced.
CAUTION: When servicing these computers, ensure that cables
are placed in their proper location during the reassembly process.
Improper cable placement can cause severe damage to the unit.
Ribbon Cable Positions
Fan
CD or DVD drive Creativity Action Center
Diskette drive Hard drive Zip drive
SuperDisk drive
Page 46
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
REMOVAL & REPLACEMENT
Preparation for Disassembly
To prepare the computer for removal and replacement procedures, complete the following steps:
1
Remove any diskette, compact disc, or tape from the computer.
2
Turn off the computer and any peripheral devices that are connected to the
computer.
CAUTION: The computer power switch should
be turned off before you disconnect any cables.
3
Disconnect the power cord from the electrical outlet, and then from the
computer.
4
Disconnect all peripheral device cables from the computer.
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
IMPORTANT: During disassembly, label each cable as you remove
it. Be sure to note its position and routing.
Page 47
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Removal &
Jumper & Switch
Home
DISASSEMBLY
SEQUENCE
Replacement
REMOVAL & REPLACEMENT
Information
Serial Number
Electrostatic
discharge
The computer serial number should be provided to Compaq whenever
Service
considerations
Preparation
for
disassembly
requesting information or ordering spare parts. The serial number is located
on the rear of the computer above the power supply, and also on the
chassis between the CD/DVD/Zip drives and the drive door hinge.
Illustrated Parts
Catalog
Specifications
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Page 48
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
REMOVAL & REPLACEMENT
Hood
1
Perform the
2
Remove the three screws from the
preparation procedures
back of the computer
3
Grasp the handles on the bottom of
the hood, pull back slightly, and lift
the hood off the computer
To replace the hood, reverse this procedure.
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Page 49
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Fax/modem
1
Perform preparation procedures.
2
Remove the hood.
3
Remove the screw holding the
fax/modem bracket to the
chassis and pull the fax/modem
out of slot.
Note: If other option cards are
installed, you may need to
remove these before removing
the fax/modem.
For 5070, 5184, and 5185
models, the fax/modem is
located in the top slot above the
two option slots.
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
To replace the fax/modem, reverse this
procedure.
IMPORTANT:
When replacing the
fax/modem,
download the latest
software from
SoftPaq. If
QuickRestore is
used, it may not
have the 56K
upgrade software
included.
Page 50
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
System Board Bracket
There are ten steps in this procedure.
1
2
3
Perform preparation
procedures
Remove the hood
Remove the fax/modem and
any other option cards.
CAUTION: The fax/modem and
any other option cards must be
removed before the system board
bracket, or damage may occur to
the system board.
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
4
Remove one screw from the top of the chassis
and one screw from the side of the system board
bracket. For models 5070, 5184, and 5185
there is an extra screw at the top of the chassis.
NEXT STEP
Page 51
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
5
Push the system board bracket forward and
swing open.
NEXT STEP
Page 52
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
6
5070, 5184, and 5185 models click here.
For
Disconnect the serial port cable (top) and the
creativity action center cable (bottom) from the
system board.
NOTE:
Your board may differ from the one
shown.
NEXT STEP
Page 53
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
7
Disconnect the audio and power cables.
NEXT STEP
Page 54
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
8
Disconnect the diskette drive (or
SuperDisk drive) and hard drive cables.
NEXT STEP
Page 55
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Removal &
Replacement
Jumper & Switch
Information
Illustrated Parts
Catalog
Specifications
REMOVAL &
REPLACEMENT
Removing the
System Board
Bracket, continued
9
Disconnect the Zip
and CD/DVD drive
cables.
NEXT STEP
Page 56
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
10
Slide the system board bracket back at an
angle, lining up the pins in the top and bottom
with the hinge opening, then pull the system
board bracket out of the chassis.
END OF SEQUENCE
To replace the system board bracket, reverse this
procedure.
CAUTION: When replacing the system
board bracket, ensure the fingers of the
I/O bracket are properly aligned to
prevent bending the fingers. Bending
the bracket fingers may damage the
system board.
Return to section index
Page 57
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
REMOVAL & REPLACEMENT
Serial Port Cable Assembly
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and any
other optional cards.
CAUTION: Remove the
fax/modem before removing
the system board bracket, or
the system board may be
damaged.
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
4
Open the system board bracket
5
Remove the two screwlocks that
secure the serial port to the chassis
and pull the serial port cable
assembly out of the chassis
To replace the serial port, reverse this
procedure.
Fan
Page 58
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
REMOVAL & REPLACEMENT
Mass Storage Devices - Index Page
1
3.5" Hard drive or 5.25" Hard drive
CD or DVD drive
2
3
Zip drive (available on select models
only)
Diskette drive or SuperDisk drive
4
(available on select models only)
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Page 59
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
drive
3.5" Diskette
Drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Hard Drive
There are six steps in this procedure.
1
Perform preparation
procedures.
2
Remove the hood.
3
Disconnect the signal and
power cables from the hard
drive.
NEXT STEP
l
Page 60
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass storage devices
3.5" Hard Drive, continued
4
Remove the two screws from the top of the hard drive
bracket and chassis.
5
Slide the hard drive bracket straight back and up out of
the chassis.
NEXT STEP
Page 61
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Hard Drive, continued
6
Remove the four screws
bracket to release the hard drive.
END OF PROCEDURE
To replace the 3.5-inch hard drive, reverse this procedure.
Return to index page
at the bottom of the hard drive
Page 62
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
drive
3.5" Diskette
Drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
REMOVAL & REPLACEMENT
Mass Storage Devices
5.25" Hard Drive
There are seven steps in this sequence.
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
CAUTION: The fax/modem
must be removed before the
system board bracket, or the
system board may be damaged.
l
4
Open the system board bracket
5
Disconnect the signal and power
cables from the hard drive.
NEXT STEP
Page 63
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
5.25" Hard Drive
6
Remove the four screws from the sides of the hard
drive.
7
Lift the hard drive straight out of the chassis.
END OF SEQUENCE
To replace the hard drive, reverse this procedure.
Return to index page
Page 64
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
drive
3.5" Diskette
drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
REMOVAL & REPLACEMENT
Mass Storage Devices
CD or DVD Drive
NOTE:
To remove the CD or DVD drive, complete
the following seven steps:
1
Perform preparation procedures
2
Remove the hood
Click
remove a CD or DVD that has
jammed in the drive.
here to see how to
3
l
Remove the fax/modem
CAUTION: If the fax/modem
is not removed before the
system board bracket, damage
may occur to the system
board.
4
Open the system board bracket
5
Disconnect the signal, power, and
audio cables from the CD or DVD
drive
NEXT STEP
Page 65
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
CD or DVD Drive, continued
6
Remove the four screws from the sides of the CD
or DVD drive
7
Pull the CD or DVD drive straight out of the front
of the chassis
END OF SEQUENCE
To replace the CD or DVD drive, reverse this procedure.
Return to section index
Page 66
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
drive
3.5" Diskette
drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
REMOVAL & REPLACEMENT
Mass Storage Devices
Zip Drive
There are eight steps in this sequence.
Perform preparation procedures
1
Remove the hood
2
Remove the fax/modem
3
CAUTION: If the
fax/modem is not removed
before the system board
bracket, damage may occur
to the system board.
Open the system board bracket
l
4
5
Disconnect the signal and power
cables from the Zip drive.
NEXT STEP
Page 67
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Removal &
Replacement
Jumper & Switch
Information
Illustrated Parts
Catalog
Specifications
REMOVAL &
REPLACEMENT
Mass Storage Devices
Zip Drive, continued
6
Remove the four screws
holding the Zip drive in
the chassis
7
Slide the Zip drive out the
chassis
NEXT STEP
Page 68
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting
Home
Removal &
Replacement
Jumper & Switch
Information
Illustrated Parts
Catalog
Specifications
REMOVAL &
REPLACEMENT
Mass Storage Devices
Zip Drive, continued
8
Remove the four
screws holding the Zip
drive to the bracket
END OF PROCEDURE
Return to index
page
Page 69
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
drive
3.5" Diskette
drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
REMOVAL & REPLACEMENT
Mass Storage Devices
Diskette Drive
There are five steps in this
procedure.
1
Perform the preparation
procedures.
2
Remove the hood.
3
Disconnect the signal and
power cables from the
diskette drive.
NEXT STEP
l
Page 70
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
Diskette Drive and SuperDisk, continued
4
Remove the screw holding the drive bracket to
the chassis, then grasp the tab and pull the
drive straight back out of the chassis.
NEXT STEP
Page 71
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
Diskette Drive and SuperDisk, continued
5
Remove the four screws from the sides of
the drive bracket to release the drive from
the bracket.
END OF SEQUENCE
To replace the drive, reverse this procedure.
Return to section index
Page 72
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SuperDisk
Drive
3.5" Diskette
drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
Zip drive
Mass storage
devices index
page
l
REMOVAL & REPLACEMENT
Mass Storage Devices
SuperDisk Drive (available on select models only)
There are five steps in this
procedure.
1
Perform the preparation
procedures.
2
3
Remove the hood.
Disconnect the cable
from the SuperDisk and
CD/DVD drives (drive not
shown).
NOTE:
Click
here to see how to
remove a SuperDisk
diskette that has jammed
in the drive.
NEXT STEP
Page 73
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
REMOVAL & REPLACEMENT
System Board Components - Index Page
Heat sink clip
I/O panel
Memory module
Processor & goalposts:
RTC battery
System board
Pentium II
AMD K6-2
Celeron II
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Video expansion module
Page 74
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
REMOVAL & REPLACEMENT
System Board Components
Removing the Heat Sink Clip (on selected models)
1
2
3
4
5
6
7
Perform preparation procedures
Remove the hood
Remove the fax-modem
Remove the system board bracket
Remove the processor
Remove the system board and separate it
from the bracket
Locate the two inserts under the system board
that secure the heat sink clip and unplug from
the system board
l
8
Remove the heat sink clip from the system
board
To replace the heat sink clip, reverse this procedure.
Page 75
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
REMOVAL & REPLACEMENT
System Board Components
I/O Panel
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system board bracket
5
Gently push the I/O panel into the chassis from
the rear of the chassis and remove.
Note: Your I/O panel may look slightly different.
To replace the I/O panel, reverse this procedure.
l
Page 76
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
Memory Module (DIMM)
1
Perform preparation
procedures
2
Remove the hood
3
Remove the
fax/modem
4
Remove the system
board bracket
System
board
components
index page
l
5
Release the end latches
of the socket
and
unplug the DIMM from
the system board
To replace the DIMM, reverse
this procedure.
Page 77
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink clip
I-O panel
System
board
components
index page
REMOVAL & REPLACEMENT
System Board Components
Video Expansion Module (Not available on 5070, 5184, and 5185 models)
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system
board bracket
5
Pull out the tabs on the
sides of the socket
and unplug the video
expansion module from
the system board
l
Note: This board is not
available on 5070,
5184, and 5185
models.
To replace the video
expansion module, reverse
this procedure.
Page 78
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
REMOVAL & REPLACEMENT
System Board Components
Battery
1
Perform preparation procedures.
2
Remove the hood.
3
Remove the fax/modem.
4
Remove the system board bracket .
5
Locate the RTC battery.
6
Push out the socket levers
and
slide the RTC battery out of the
socket .
To replace the RTC battery, reverse this
procedure.
WARNING: The clock/CMOS
lithium battery may explode
if mistreated. Do not abuse.
Use only replacement
batteries supplied by Compaq
Computer Corporation.
Page 79
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
System Board
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system board
bracket
5
Remove the processor
System
board
components
index page
l
6
Remove the memory module
7
Remove the video expansion
module
8
Remove the six screws from
the system board (may differ
slightly) and separate it from
the bracket
To replace the system board, reverse
this procedure.
NOTE:
The system board spare
part kit does not include
the processor, cache,
DIMM, or video
expansion module. The
components must be
transferred from the old
system board to the new
system board.
Page 80
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
Pentium II Processor & Goalposts
This page shows the removal and replacement procedure for a Pentium II processor.
Click the link to see how to remove an
AMD K6-2 or Celeron II processor.
1
Perform preparation
procedures.
2
Remove the hood.
System
board
components
index page
l
3
Remove the fax/modem.
4
Open the system board
bracket.
5
Locate the Pentium II
processor.
CAUTION
6
If necessary, open the top
lever of the heat sink clip to
release the heat sink
7
Push in the release tabs on
the ends of the processor
"goalposts"
The processor
may still be
very hot if the
computer has
been running
recently.
.
.
8
Unplug the processor from
the system board and slide
out of the goalposts
To see how to remove the
goalposts, click this link.
.
If your goalposts are different from
those illustrated, you may need to
click on this link instead:
Alternative goalposts
To replace the Pentium II
processor, reverse the procedure
above.
IMPORTANT:
Ensure that
the processor
is properly
aligned in the
goalposts
before
plugging it
into the
system board.
CAUTION: Before
installing a new
processor, see
Jumper and Switch
Information to reset
the jumpers for the
processor. If the
processor is installed
with the incorrect
jumper settings, the
processor and
system board may be
damaged.
Page 81
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
Alternative Pentium II Goalposts
To remove the goalposts, remove
the pushpins that secure the
goalposts to the system board,
then pull the goalposts off the
system board.
System
board
components
index page
l
Page 82
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
REMOVAL & REPLACEMENT
System Board Components
AMD K6-2 Processor
This page shows the removal and replacement procedure for an AMD K6-2 processor.
Click the link to see how to remove a
Pentium II or Celeron II processor.
Perform preparation
1
procedures
2
Remove the hood
3
Remove the fax/modem
4
Open the system board
bracket
5
Locate the AMD K6-2
processor
6
Remove the clip
heat sink
from the
7
l
Lift up the ZIF socket handle
and lift the heat sink and
processor out of the socket
To reinstall the AMD K6-2
processor, rub a thermal transfer
crayon on the bottom of the
heatsink, then reverse the steps
above. (The thermal transfer
crayon replaces the thermal pad
used with earlier K6 processors.)
Page 83
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
Celeron II Processor & Goalposts
This page shows the removal and replacement procedure for a Celeron II processor.
Click the link to see how to remove an
AMD K6-2 or Pentium II processor.
1
2
Perform preparation
procedures
Remove the hood
System
board
components
index page
l
3
Remove the fax/modem
4
Open the system board
bracket
5
Locate the Celeron processor
CAUTION
6
Open the top lever of the
heat sink clip to release the
heat sink
7
Unplug the processor from
the system board and slide
out from the "goalposts"
The processor
may still be
very hot if the
computer has
been running
recently.
To see how to remove the
goalposts, click this link.
If your goalposts are different from
those illustrated, you may need to
click on this link instead:
Alternative goalposts
To replace the Celeron II
processor, reverse the procedure
above.
IMPORTANT:
Ensure that
the processor
is properly
aligned in the
goalposts
before
plugging it
into the
system board.
CAUTION: Before
installing a new
processor, see
Jumper and Switch
Information to reset
the jumpers for the
processor. If the
processor is installed
with the incorrect
jumper settings, the
processor and
system board may be
damaged.
Page 84
Home
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Information Specifications
Processor &
goalposts
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
REMOVAL & REPLACEMENT
System Board Components
Goalposts (Celeron)
To remove the goalposts, remove
the pushpins that secure the
goalposts to the system board,
then pull the goalposts off the
system board.
System
board
components
index page
l
Page 85
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Power Supply
1
2
3
4
5
Perform preparation procedures
Remove the hood
Remove the fax/modem and any other
option cards.
Remove the system board bracket
Disconnect the power cables to these
mass storage devices:
■ 3.5" hard drive or 5.25" hard
drive
■ CD or DVD drive
■ Zip drive (available on select
models)
■ diskette drive or SuperDisk drive
(available on select models)
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
6
Remove the four screws that secure
the power supply to the rear of the
chassis
7
Slide the power supply back and
remove from the chassis.
To replace the power supply, reverse this
procedure.
Page 86
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Front Bezel
1
Perform preparation
procedures
2
Remove the hood
3
Remove the
fax/modem and any
other option cards.
4
Remove the system
board bracket
5
Release the latches at
the bottom, middle,
and top of the front
bezel, then remove the
front bezel from the
chassis.
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
To replace the front bezel,
reverse this procedure.
Page 87
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Instant On Button Board
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
an any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel
6
Remove the two screws
from the button assembly
and remove the assembly
from the rear of front
bezel
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
To replace the button board
assembly, reverse this
procedure.
Page 88
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
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DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Creativity Action Center - available on select models only
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and
any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel from
the chassis
6
Disconnect the cable from the
creativity action center
NEXT STEP
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Page 89
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
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REMOVAL & REPLACEMENT
Creativity Activity Center, continued
7
Remove the screw holding the Creativity Action
Center port to the front bezel
8
Slide the Creativity Action Center port to one side
and pull it out
END OF SEQUENCE
Page 90
Maintenance and Service Guide
ufan.GIF (42959 bytes)
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
REMOVAL & REPLACEMENT
Fan - available on select models only
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and
any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel from
the chassis
6
Remove four screws from the
chassis fan and remove the fan
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
Page 91
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
JUMPER & SWITCH INFORMATION - INDEX PAGE
System board
CD drive
DVD drive
Hard drive
Zip drive (available on select models)
Page 92
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
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System
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Hard drives
DVD drive
CD drive
Zip drive
l
JUMPER & SWITCH INFORMATION
5200 Series System Boards (1st board of 2)
Click the links to see the other board used in the 5200 series or the 5070, 5184, and 5185 series
board.
Click on a jumper designator to get its function and a connector description.
Jumper settings for the clock multiplier and bus speed selection.
Connector information
Function Description Reference Designator
Keyboard Miniature 6-pin ½J1
Mouse Miniature 6-pin ½J1
Parallel port DSUB 25-pin J4
Serial port DSUB 15-pin J8
Ethernet connector RJ45 J2
Flat panel monitor connector 20-pin DFPP J3
Video 15-pin VGA J5
Microphone in Mini stereo ½J7
Speaker out Mini stereo ½J6
Line out Mini stereo ½J7
Line in Mini stereo ½J6
DIMM sockets 168-pin DIMM DIMM 1 - 3
SODIMM socket 144-pin SODIMM J16
Socket 7 321-pin PGA U25
Socket 7 clock multiplier 6-pin header JP1
SDRAM clock source 3-pin header JCK1
CPU bus clock select 3-pin header JCK2
CPU bus speed select 2-pin header JCK3
Battery socket Battery holder BAT1
Power supply 6- and 12-pin ATPWR headers J15, J12
PCI slots 32-bit PCI connector J13, J14
ISA slots 16-bit ISA connector J9, J10
CD-ROM audio 4-pin header, key 2 J11
IDE drives 40-pin headers, key 20 J18, J19
Diskette drive 34-pin header J24
Headphone board 5-pin 2mm connector J22
Internal speakers 2-pin header J20, J21
Game DSUB 15-pin J23
CPU core voltage select 6-pin header JP3
Second fan 4-pin header, key 2 J17
CPU pin U33 voltage select 3-pin header VS1
CMOS clear 3-pin header JP2
Button board 5-pin header J25
Page 93
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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CD drive
Zip drive
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JUMPER & SWITCH INFORMATION
5200 Series System Boards (2nd board of 2)
Click the links for the other 5200 series or 5070, 5184, and 5185 boards.
Click on a jumper designator to find the jumper function and connector description.
Two tables are given below: the first is for a 66
MHz bus speed, the other for 100 MHz bus
speed.
Processor frequency required,
Jumper
200* 233* 266 300 333
MHz
JP1 off on off on off
JP2 on on off off on
JP3 off off on on on
JP4 off off off off off
*Not shipped in these configurations
For a 100 MHz bus speed:
Processor frequency required,
Jumper
JP1 off on off on off
JP2 on on off off on
300* 350 400 450 500*
MHz
JP3 off off on on on
JP4 off off off off off
*Not shipped in these configurations
Connector information
Function Description Reference Designator
Keyboard Miniature 6-pin ½ J1
Mouse Miniature 6-pin ½ J1
Parallel port DSUB 25-pin J2
Video 15-pin VGA J4
Flat panel display 20-pin J100
Ethernet jack RJ45 J10
Microphone in Mini stereo ½ J6
Speaker out Mini stereo ½ J5
Line in Mini stereo ½ J6
Line out Mini stereo ½ J5
DIMM sockets 168-pin DIMM J17, J18, J19
SODIMM socket 144-pin SODIMM J13
PCI slots 32-bit PCI connector J15, J16
ISA slots 16-bit ISA connector J8, J9
Processor slot Slot 1 connector J14
Slot 1 clock multiplier 2-pin header JP1 -- JP4
Clear CMOS 3-pin header J22
Serial port DB9 J7
GamePort/USB 24-pin 2mm connector J29
Sleep button & LEDs 5-pin 2mm connector J26
Battery socket 2-pin socket BT1
CD-ROM audio 4-pin header, key 2 J11
IDE drives 40-pin headers, key 20 J23 (primary), J21 (secondary)
Diskette drive 34-pin header J30
Headphone board 5-pin 2mm connector J31
Internal speakers 2-pin header J27, J28
Second fan 4-pin header, key 2 J24
+3.3V power 6-pin header J20
Power supply 12-pin ATPWR header J12
Page 94
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home
Removal & Replacement Jumper & Switch Information Specifications
JUMPER & SWITCH INFORMATION
5100 and 5200 Series System Boards (1st board of 2) - Jumper Settings
For 5070, 5184, and 5185 jumper settings, click here.
JP1 (CPU clock multiplier)
100
CPU
clock
speed
MHz
bus
95
MHz
bus
200 250 300 350 400 450 500 550
190 238 285 333 380 428 475 523
pins 1-2 on on off off on on off off
pins 3-4 off on on off off on on off
pins 5-6 off off off off on on on on
JCK3 (CPU bus speed select)
CPU bus speed (MHz) 95 100
Pins 1-2 on off
* The factory default settings of the following jumpers are marked with an asterisk (*). These settings will not
normally need to be adjusted.
JCK1 (SDRAM clock source)
CMOS state CPU clock* AGP clock
Jumper
position
JCK2 (CPU bus clock select)
CMOS state 66 MHz bus 95 or 100 MHz bus*
Jumper
position
VS1 (CPU pin U33 voltage select)
U33 voltage 3.3 V* 3.45 V
Jumper
position
pins 1-2 pins 2-3
pins 1-2 pins 2-3
pins 1-2 pins 2-3
JP3 (CPU core voltage select)
VCC2H/L#
low
VCC2H/L#
high
pins 1-2 off on off on off on off on
pins 3-4 off off on on off off on on
pins 5-6 off off off off on on on on
± These settings must be used for the 450MHz K6-2 processor.
2.0 2.1 2.2*
2.8 2.9 3.0 3.1 3.2 3.3 3.4 3.5
2.3±
2.4 2.5 2.6 2.7
Jumper Settings for Models 5070, 5184, and 5185
CPU Processor Speed Multiplier
Jumper Pin Positions Multiplier Notes
J16 J15 J14
1-2 1-2 2-3 3x MII 350
1-2 1-2 1-2
1-2 1-2 1-2
2-3 2-3 1-2
CPU Processor Speed Multiplier
Jumper Pin Positions Multiplier
J11 J10 J9 J8
2-3 2-3 2-3 2-3
1-2 2-3 1-2
1-2 1-2 2-3
CPU Core Voltage Selection
JP3 Jumper Pin Positions
Pin 9-10 Pin 7-8 Pin 5-6
3.5x K62-333
3.5x K62-350
4x K62-380
Front Side Bus ( Both
CPU & SDRAM)
90MHz
1-2 95MHz
2-3 100MHz
Pin 3-4 Pin 1-2 Pin
Voltage Processor
Page 95
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JUMPER & SWITCH INFORMATION
5070, 5184, 5185 Series System Boards
Click the link to see the 5200 Series boards.
Click on a jumper designator to find the jumper function and connector description.
Connector information
Function Description Reference Designator
Keyboard Miniature 6-pin ½ PS1
Mouse Miniature 6-pin ½ PS1
Parallel port DSUB 25-pin P1
Video 15-pin VGA VGA1
Ethernet jack RJ45 J4
Microphone in Mini stereo ½ J5
Speaker out Mini stereo ½ J5
DIMM sockets 168-pin DIMM DIMM 1, 2, & 3
PCI slots 32-bit PCI connector PCI1, PCI2, PCI3
ISA slots 16-bit ISA connector J8, J9
Processor slot Slot 1 connector CPU
Slot 1 clock multiplier 2-pin header J8-J11
Clear CMOS 3-pin header JP4
GamePort/USB 24-pin 2mm connector J5
Sleep button & LEDs 5-pin 2mm connector J17
Battery socket 2-pin socket BT1
CD-ROM audio 4-pin header, key 2 J6
IDE drives 40-pin headers, key 20 IDE1, IDE2
Floppy drive 34-pin header J30
CPU core frequency ratio 3-pin header J14, J15, J16
Second fan 4-pin header, key 2 Fan1, Fan2
+3.3V power 6-pin header J13
Power supply 12-pin ATPWR header J7
Page 96
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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JUMPER & SWITCH INFORMATION
Hard Drives
Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1
implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible
with one another.
Seagate jumper settings are shown below.
This link is for Quantum hard drive jumper settings
Seagate IDE Hard Drive Jumper Settings
Page 97
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MSG index Product Description Troubleshooting
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System
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Removal &
Replacement
JUMPER & SWITCH INFORMATION
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Information
Hard Drive
Hard drives
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CD drive
Zip drive
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Illustrated Parts
Catalog
Specifications
Quantum IDE Hard Drive Jumper Settings
Page 98
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
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Hard drives
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CD drive
Zip drive
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JUMPER & SWITCH INFORMATION
DVD Drive
Page 99
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Home
System
boards
Removal &
Replacement
JUMPER & SWITCH INFORMATION
Jumper & Switch
Information
CD Drive
Hard drives
DVD drive
CD drive
Zip drive
Illustrated Parts
Catalog
Specifications
l
Page 100
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
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DVD drive
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Zip drive
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JUMPER & SWITCH INFORMATION
Zip drive
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