Compaq presario 1800xl schematic

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Before You Begin

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS
MATERIAL.

This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.

© 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A.

Compaq, Presario 1800 Series Registered U. S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.

Maintenance and Service Guide

Compaq Presario 1800 Series Notebook Computer

First Edition (July 2000) Compaq Computer Corporation

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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EFORE YOU BEGIN

1

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Preface

This Maintenance and Service Guide is a troubleshooting guide that is used as a reference
guide when servicing the Compaq Presario 1800 Series Notebook Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario
1800 Series Notebooks without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that a failure to follow directions
in the warning could result in bodily harm or loss of life.

Å

Å

ÅÅ

CAUTION: Text set off in this manner indicates that a failure to follow directions
could result in damage to equipment or loss of data.

Ä

Ä

ÄÄ

Important: Text set off in this manner preseats clarifying information or specific
instructions.

Note: Text set off in this manner presents commentary, sidelights, or interesting
points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this

equipment. All troubleshooting and repair procedures are detailed to allow only

Å

Å

ÅÅ

subassembly/module level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repaires at the
component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed circuit board modifications may void any warranty.

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EFORE YOU BEGIN

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Serial Number

1

The unit’s serial number
parts. The serial number is located on the underside of the Notebook as shown below.

is required when requesting information or ordering spare

Locating Additional Information

The following documentation is available to support this product:

• Compaq Presario 1800XL Series Notebook Computer documentation set

• Introducing Windows 98 Guide

• Introducing Windows 2000 Guide

• Service Training Guides

• Compaq Service Advisories and Bulletins

• Compaq QuickFind

• Compaq Service Quick Reference Guide

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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EFORE YOU BEGIN

3

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

4 B

EFORE YOU BEGIN

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Product Description

This chapter describes the features of each of the Presario 1800XL models. It also provides
illustrations of the exterior components unique to these units.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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RODUCT DESCRIPTION

1

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Models and Features

Compaq Presario 1800 Series Portable Notebook Computer Models

Feature XL180 XL181 XL182 XL183

Display 15.0" TFT 15.0" TFT 15.0" TFT 15.0" TFT

Processor

PIII 600MHz,
256 Cache

Hard Drive 6.0 GB 12.0 GB 12.0 GB 12.0 GB

CD or DVD

6X DVD Drive 6X DVD Drive 6X DVD Drive 6X DVD Drive

Drive

Modem

56.0 Kbps Data/
Fax with PCI

10/100TX

Networking

Integrated
Ethernet

Battery 3.2 Li-Ion 3.2 Li-Ion 3.2 Li-Ion 3.2 Li-Ion

System

64 MB PC100 64 MB PC100 64 MB PC100 128 MB PC100

Memory

PIII 500 MHz,
256 Cache

56.0 Kbps Data/
Fax with PCI

10/100TX
Integrated
Ethernet

PIII 600 MHz,
256 Cache

56.0 Kbps Data/
Fax Int’l with PCI

10/100TX
Integrated
Ethernet

PIII 600 MHz,
256 Cache

56.0 Kbps Data/
Fax Int’l with PCI

10/100TX
Integrated
Ethernet

Compaq Presario 1800 Series Portable Notebook Computer Models

Feature XL185 XL190 XL191 XL192

Display 15.0" TFT 15.0" TFT 15.0" TFT 15.0" TFT

Processor

PIII 600 MHz,
256 Cache

PIII 700 MHz,
256 Cache

PIII 650 MHz
256 Cache

PIII 700 MHz
256 Cache

Hard Drive 12.0 GB 6.0 GB 12.0 GB 12.0 GB

CD or DVD

6X DVD Drive DVD Drive 6X DVD Drive 6X DVD Drive

Drive

Modem

Networking

56.0 Kbps Data/
Fax Int’l with PCI

10/100TX
Integrated
Ethernet

56.0 Kbps Data/
Fax with PCI

10/100TX
Integrated
Ethernet

56.0 Kbps Data/
Fax Int’l with PCI

10/100TX
Integrated
Ethernet

56.0 Kbps Data/
Fax Int’l with PCI

10/100TX
Integrated
Ethernet

Battery 3.2 Li-Ion 3.2 Li-Ion 3.2 Li-Ion 3.2 Li-Ion

System

64 MB PC100 128 MB PC100 128 MB PC100 128 MB PC100

Memory

All models have a 3.5” Diskette Drive which use 1.44Mb Diskettes.

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RODUCT DESCRIPTION

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Front of Unit

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

# Description # Description

Display Release Latches

1

Display

2

Power (On/Off) Button

3

Keyboard

4

TouchPad

5

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Integrated Speakers

6

Left TouchPad Button

7

Scroll Up/Down Button

8

Right TouchPad Button

9

Model Number

-

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RODUCT DESCRIPTION

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Internet Zone Buttons and Lights

# Description # Description

AC Adapter Light

1

Caps Lock Light

2

Instant Internet Access

3

Instant E-mail Access

4

My Presario Instant Access

5

Power Button

6

Instant Search

7

Online Marketplace (US/Puerto Rico)

8

Instant Answer (outside US)

Retail Central (US/Puerto Rico)

9

Instant E-Commerce (outside US)

Num Lock Light

-

Scroll Lock Light

q

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RODUCT DESCRIPTION

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Front Bezel Components

# Description # Description

Previous Track Button

1

Next Track Button

2

Sleep Status Icon

3

Power Status Icon

4

Battery Charging Status

5

Icon

DisqPlay Status Icon

6

Battery Gauge

7

DisqPlay On/Off Button

8

Volume Down Button

9

Volume Up Button

-

Play/Pause Button

q

Stop Button

w

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RODUCT DESCRIPTION

5

Models: XL180, XL181, XL182, XL183, XL185,

Right-Side Components

# Description # Description

Presario 1800 Series

and XL190, XL191, XL192

Battery Compartment

1

PC Card Eject Button

2

PC Card Slot

3

Headphone Jack

4

Microphone Jack

5

Modem Port

6

Ethernet Port

7

6 P

RODUCT DESCRIPTION

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Models: XL180, XL181, XL182, XL183, XL185,

Left-Side Components

# Description # Description

Presario 1800 Series

and XL190, XL191, XL192

Security Slot

1

CD or DVD Drive

2

CD/DVD Drive Eject Button

3

CD or DVD Manual Eject Hole

4

Diskette Drive

5

Diskette Drive Eject Button

6

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RODUCT DESCRIPTION

7

Models: XL180, XL181, XL182, XL183, XL185,

Underneath the Unit

Presario 1800 Series

and XL190, XL191, XL192

# Description # Description

Stand Feet

1

Serial Number

2

Memory Compartment

3

Stand Feet

4

8 P

RODUCT DESCRIPTION

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Rear Connectors

# Description # Description

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard/Mouse Port

1

AC Adapter Connector

2

Parallel Port

3

QuikDock Connector

4

Fan Vent

5

TV Out Connector

6

External Monitor Port

7

Serial Ports

8

Universal Serial Bus Port

9

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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RODUCT DESCRIPTION

9

Models: XL180, XL181, XL182, XL183, XL185,

QuikDock Components

# Description

1
2

Presario 1800 Series

and XL190, XL191, XL192

QuikDock Interface Connector

QuikDock Guide Posts

QuikDock Connectors

# Description # Description

Universal Serial Bus Port

1

Universal Serial Bus Port

2

Power (AC Adapter)

3

Connector

Keyboard/Mouse Port

4

Keyboard/Mouse Port

5

Parallel Port

6

Game Port

7

Serial Port

8

External Monitor Port

9

-

10/100TX Ethernet

q

S Video

w

(Composite) TV Out

e

Audio Out

10 P

RODUCT DESCRIPTION

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Specifications

Physical and Environmental

Specification U.S. Metric

Height
Depth
Width

Weight

with 14.1" TFT Display
with 15.0" Display

Battery Pack Power
Requirements

Nominal Operating
Maximum Average
Peak Operating

AC Power Requirements

Operating Voltage
Operating Current
Operating Frequency
Maximum Transient

Temperature*

Operating
Non-Operating

Relative Humidity
(noncondensing)

Operating
Non-Operating (tw = 38.7°C max)

Altitude

Operating
Non-Operating

Shock

Operating
Non Operating

Vibration

Operating
Non Operating

1.63 in

12.99 in

11.02 in

4.14 cm

33.00 cm

28.00 cm

7.8 lbs 3.54 kg

Li-ion 3.2 AHr

W @ 14.8 V
W @ 14.8 V
W @ 14.8 V

100-240 V

0.8/0.4 A RMS
47-63 Hz (meets IEC801-4 & 5)
1kV for 50 ns

50° to 95°F

-4° to 140°F

10 to 90%
5 to 95%

0 to 10,000 ft
0 to 30,000 ft

10° to 35°C

-20° to 60°C

35 to 90%
60 to 95%

0 to 3.05 km
0 to 9.14 km

10 G, 11 ms, half sine
240 G, 2 ms, half sine

0.5 G

1.5 G

*Applicable safety standards specify thermal limits for plastic surfaces.

Presario 1800XL Notebooks operate well within this temperature range.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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PECIFICATIONS

1

Models: XL180, XL181, XL182, XL183, XL185,

System Interrupts

Presario 1800 Series

and XL190, XL191, XL192

Hardware
IRQ

System Function

Hardware
IRQ

System Function

IRQ0 System Timer IRQ10 Available

IRQ1 Standard 101/102-Key or

Microsoft Natural Keyboard

IRQ2 Programmable Interrupt

Controller

IRQ11 Intel (R) Pro/100S Mobile LAN

on Motherboard

IRQ11 Texas Instruments PCI-1410

CardBus Controller

IRQ3 Lucent 56K V.90 PCI DF Modem IRQ11 ACPI IRQ Holder for PCI IRQ

Steering

IRQ3 ACPI IRQ Holder for PCI IRQ

Steering

IRQ11 Intel 82371AB/EB PCI to USB

Universal Host Controller

IRQ4 Communications Port (COM1) IRQ11 ACPI IRQ Holder for PCI IRQ

Steering

IRQ5 ESS SOLO-1 PCI AudioDrive IRQ12 Synaptics PS/2 TouchPad

IRQ5 ACPI IRQ Holder for PCI IRQ

IRQ13 Numeric Data Processor

Steering

IRQ5 RAGE Mobility AGP (English) IRQ14 Intel 82371AB/EB PCI Bus

Master IDE Controller

IRQ6 Standard Floppy Disk Controller IRQ14 Primary IDE Controller (Dual

FIFO)

IRQ7 Printer Port (LPT1) IRQ15 Intel 82371AB/EB PCI Bus

Master IDE Controller

IRQ8 System CMOS/Real Time Clock IRQ15 Secondary IDE Controller (Dual

FIFO)

IRQ9 SCI IRQ used by ACPI Bus

System DMA

Hardware
DMA

DMA1 ESS SOLO-1 DOS Emulation

DMA2 Standard Floppy Disk Controller

DMA3 ECP Printer Port (LPT1)

DMA4 Direct memory access Controller

2 S

PECIFICATIONS

System Function

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1800 S

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Models: XL180, XL181, XL182, XL183, XL185,

System I/O Address

I/O Address System Function (Shipping Configuration)

0000h - 000Fh Direct Memory Access Controller

0020h - 0021h Programmable Interrupt Controller

0040h - 0043h System Timer

0060h - 0060h Standard 101/102-Key or Microsoft Natural Keyboard

0061h - 0061h System Speaker

0062h - 0062h ACPI Embedded Controller

0064h - 0064h Standard 101/102-Key or Microsoft Natural Keyboard

0066h - 0066h ACPI Embedded Controller

0070h - 0071h System CMOS/Real Time Clock

0081h - 008Fh Direct Memory Controller

00A0h - 00A1h Programmable Interrupt Controller

00C0h - 00DFh Direct Memory Access Controller

00F0h - 00FEh Numeric Data Processor

0170h - 0177h Intel 82371AB/EB PCI Bus Master IDE Controller

0170h - 0177h Secondary IDE Controller (dual fifo)

01F0h - 01F7h Intel 82371AB/EB PCI Bus Master IDE Controller

01F0h - 01F7h Primary IDE Controller (dual fifo)

0200h - 0203h Gameport Joystick

0220h - 022Fh ESS SOLO-1 DOS Emulation

0330h - 0331h ESS SOLO-1 DOS Emulation

0376h - 0376h Secondary IDE Controller (Dual FIFO)

0376h - 0376h Intel 82371AB/EB PCI Bus Master IDE Controller

0378h - 037Fh Printer Port (LPT1)

0388h - 038Bh ESS SOLO-1 DOS Emulation

03B0h - 03BBh RAGE Mobility AGP (English)

03C0h - 03DFh RAGE Mobility AGP (English)

03F0h - 03F5h Standard Floppy Disk Controller

03F6h - 03F6h Intel 82371AB/EB PCI Bus Master IDE Controller

03F6h - 03F6h Primary IDE Controller (Dual FIFO)

03F7h - 03F7h Standard Floppy Disk Controller

Presario 1800 Series

and XL190, XL191, XL192

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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PECIFICATIONS

3

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

I/O Address System Function (Shipping Configuration)

03F8h - 03FFh Communications Port (COM1)

04D0h -04D1h Motherboard Resources

0CF8h - 0CFFh PCI Bus

1000h - 10FFh Lucent 56K V.90 PCI DF Modem

1400h - 143Fh ESS SOLO-1 PCI AudioDrive

1440h - 147Fh Intel (R) PRO/100 S Mobile LAN on Motherboard

1480h - 149Fh Intel 82371AB/EB PCI to USB Universal Host Controller

14A0h - 14A7h Primary IDE Controller (Dual FIFO)

14A0h - 14AFh Intel 82371AB/EB PCI Bus Master IDE Controller

14A8h - 14AFh Secondary IDE Controller (Dual FIFO)

14B0h - 14BFh ESS SOLO-1 PCI AudioDrive

14C0h - 14CFh ESS SOLO-1 PCI AudioDrive

14D0h -14D7h Lucent 56K V.90 PCI DF Modem

14D8h -14DBh ESS SOLO-1 PCI AudioDrive

14DCh -14DFh ESS SOLO-1 PCI AudioDrive

2180h - 218Fh Motherboard Resources

8000h - 803Fh Motherboard Resources

9000h - 9FFFh Intel 82443BX Pentium II Processor to AGP Controller

9000h - 90FFh RAGE Mobility AGP (English)

System Memory Catalog

Memory Address System Function

00000000h - 0009FFFFh Not Available For Use By Devices

000A0000h - 000AFFFFh RAGE Mobility AGP (English)

000B0000h - 000BFFFFh RAGE Mobility AGP (English)

000C0000h - 000CBFFFh RAGE Mobility AGP (English)

000E0000h-000E7FFFh Not Available For Use By Devices

000E9000h-03FFFFFFh Not Available For Use By Devices

04000000h - 04000FFFh Texas Instruments PCI-1410 CardBus Controller

F4000000h - F40000FFh Intel (R) PRO/100 S Mobile LAN on Motherboard

F4100000h-F4100FFFh Intel (R) PRO/100 S Mobile LAN on Motherboard

4 S

PECIFICATIONS

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Models: XL180, XL181, XL182, XL183, XL185,

Memory Address System Function

F4101000h-F41010FFh Lucent 56K V.90 PCI DF Modem

F4200000h-F4200FFFh RAGE Mobility AGP (English)

F4200000h-F5FFFFFFh Intel 82443BX Pentium II Processor to AGP Controller

F4220000h-F423FFFFh RAGE Mobility AGP (English)

F5000000h-F5FFFFFFh RAGE Mobility AGP (English)

F8000000h - FBFFFFFFh Intel 82443BX Pentium II Processor to PCI Bridge

FFF80000h - FFFFFFFFh Motherboard Resources

Display Information

Presario 1800 Series

and XL190, XL191, XL192

Display

15.0” (Diagonal) TFT
with LVDS

14.1” (Diagonal) TFT
with LVDS

Specification U.S. Metric U.S. Metric

Unit Height
Unit Width

Display Height
Display Width

9.48 in

12.43 in

8.99 in

11.98 in

24.05 cm

31.55 cm

22.81 cm

30.41 cm

8.92 in

11.76 in

8.44 in

11.26 in

22.65 cm

29.85 cm

21.43 cm

28.57 cm

Weight 24.36 oz 690 g 19.94 oz 565 g

Contrast Ratio 150:1 mini 150:1 mini

Brightness 120 cd/mm

3

120 cd/mm

3

Response Time 50 ms 50 ms

Refresh Rate 60 Hz 60 Hz

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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PECIFICATIONS

5

Models: XL180, XL181, XL182, XL183, XL185,

Memory Expansion

Memory Expansion

Presario 1800 Series

and XL190, XL191, XL192

System
Memory

Expansion
Board Memory

64 MB none 64 MB

64 MB 32 MB 96 MB

64 MB 64 MB 128 MB

64 MB 128 MB 192 MB

64 MB 256 MB 320 MB

Diskette Drive

Capacity per Diskette (High/Low) 1.44Mb/720 Kb

Diskette Size 3.5 in

Number of LED Indicators 0

Number of Drives Supported 1

Drive Rotation (rpm) 300

Transfer Rate (Kbps) 500

Bytes per Sector 512

Sectors per Track (High/Low) 18/9

Tracks per Side (High/Low) 80

Access Times
Track-to-Track (ms)
Average (ms)
Setting Time (ms)
Latency Average (ms)

Cylinders (High/Low) 80

Number of Read/Write Heads 2

Total
Memory

Diskette Drive

3
94
15
100

6 S

PECIFICATIONS

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Hard Drive

Specification 6.0 GB 12.0 GB 18.0 GB

Drive Type Ultra DMA 66.7 Ultra DMA 66.7 Ultra DMA 66.7

Cylinders
Heads
Sectors per Track
Bytes per Sector

Seek Times (typical)
Read/Write (incl. settling)
Single track
Full stroke

Transfer Rate at Interface
Ultra DMA mode (max)
PIO mode

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Hard Drives

15200
2
63
512

13 ms
3 ms
24 ms

66.7 Mb/s

16.6 Mb/s

15200
4
63
512

13 ms
3 ms
24 ms

66.7 Mb/s

16.6 Mb/s

15200
6
63
512

13 ms
3 ms
24 ms

66.7 Mb/s

16.6 Mb/s

CD or DVD Drive

Specification 6x DVD 8x DVD CD-RW 24x CD

Width
Height
Depth

Weight 280 g 270 g 300 g <270 g

Rotational Speed Approx. 3450 rpm 2300 rpm 4200 rpm (CD) 4225 rpm

Sustained Data Transfer Rate
(typical)

Random Access Time (Avg.) 140 ms 140 ms 150 ms (Typ.) 120 ms

Spin Up Time <15 s 3.8 s <10 s 2.7 s

Data Buffer Capacity 512 Kb 128 Kb 2Mb 128 Kb

CD or DVD Drive

128 mm

12.7 mm
129 mm

128 mm

12.7 mm
129 mm

128 mm

12.7 mm
129 mm

8100 Kb/s 5400Kb/s Reading:

3000 Kb/s (20x CD)
2100 Kb/s (14x CD-RW)
Writing:600 Kb/s (4x)

128 mm

12.7 mm
129 mm

3600 Kb/s

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PECIFICATIONS

7

Battery Pack

Type Lithium Ion (Li-Ion)

Height
Length
Width

Weight 0.90 lb (408.2 g)

Discharge/Use Limit* 2 hr 30 min*

Energy
Circuit Voltage
Capacity
Power

Temperature Requirements
Operating
Non-Operating
Charging

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Battery Pack

0.8 in (20.3 mm)

5.7 in (145 mm)

3.1 in (78.7 mm)

14.4 V
3000 mAH

43.2 WH

32°F (0-50° C)

-20°C - 60° C
5°C - 45° C

*The battery discharge/use limit changes depending

on the power management settings, system
components such as installed PC Cards, and the
applications in use.

8 S

PECIFICATIONS

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Connector Pin Assignments

This chapter provides the pin assignments for Presario 1800 Series Notebook connectors.
For more information on connectors or external ports, refer to Rear Connectors

QuikDock Connectors

Note: The signals in all tables of this chapter are considered active high unless otherwise
indicated by an asterisk (*).

.

Parallel Connector

and

Pin Signal Pin Signal

1Strobe* 10 Acknowledge*

2 Data Bit 0 11 Busy

3 Data Bit 1 12 Paper Out

4 Data Bit 2 13 Select

5 Data Bit 3 14 Auto Linefeed*

6 Data Bit 4 15 Error*

7 Data Bit 5 16 Initialize Printer*

8 Data Bit 6 17 Select In*

9 Data Bit 7 18-25 Signal Ground

*Signal is active low.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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ONNECTOR PIN ASSIGNMENTS

1

Serial Connector

Pin Signal Pin Signal

1 Carrier Detect 6 Data Set Ready

2 Receive Data 7 Ready to Send

3 Transmit Data 8 Clear to Send

4 Data Terminal Ready 9 Ring Indicator

5 Signal Ground

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard/Mouse Connector

Pin Signal Pin Signal

1 Data 1 4 +5 V

2 Data 2 5 Clock 1

3Ground 6Clock 2

2 C

ONNECTOR PIN ASSIGNMENTS

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Models: XL180, XL181, XL182, XL183, XL185,

Modem Connector

Pin Signal Pin Signal

1 Unused 4 Unused

2 Tip 5 Unused

3Ring 6 Unused

Presario 1800 Series

and XL190, XL191, XL192

Game Port Connector

Pin Signal Pin Signal

1 +5V 9 +5V

2 SWA 10 SWC

3 RBTA 11 RBTC

4 GND 12 RMSO

5GND 13RBTD

6 RBTB 14 SWD

7SWB 15RMSI

8 +5V

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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C

ONNECTOR PIN ASSIGNMENTS

3

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

External VGA Monitor Port

Pin Signal Pin Signal

1Red Analog 9+5V

2 Green Analog 10 Ground

3 Blue Analog 11 Monitor Detect

4 Not connected 12 DDC2B Data

5 Ground 13 Horizontal Sync

6 Ground Analog 14 Vertical Sync

7 Ground Analog 15 DDC2B Clock

8 Ground Analog

S-Video Connector

Pin Signal Pin Signal

1Ground 3SYR

2 Ground 4 SCG

4 C

ONNECTOR PIN ASSIGNMENTS

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

TV Out Connector

Pin Signal Pin Signal

1 Ground 3 Ground

2 Composite

Univeral Serial Bus (USB)

Pin Signal Pin Signal

1 +5V 3 Data +

2 Data - 4 Ground

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ONNECTOR PIN ASSIGNMENTS

5

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QuikDock Connector

Pin Signal Pin Signal Pin Signal Pin Signal

1 Adapter Power 22 Serial Port DCD 43 Keyboard Clock 64 MIDI Output

2 Adapter Power 23 Serial Port DSR 44 Keyboard Data 65 Headphone

3 Adapter Power 24 Serial Port TXD 45 Mouse Clock 66 USB Power

4 Adapter Power 25 Serial Port RTS 46 Mouse Data 67 USB Power

5 Adapter Power 26 Monitor DDC 47 Lp Select 68 USB Power

6 Adapter Power 27 Monitor DDC 48 Lp Paper End 69 USB Power

7 Not Connected 28 Monitor

8 Printer Data 0 29 V. S Y N C 50 Lp Busy 71 USB A+

9 Printer Data 1 30 Ground 51 Lp Error 72 USB B-

10 Printer Data 2 31 H.SYNC 52 Lp Acknowledge 73 USB B+

11 Printer Data 3 32 Ground 53 Lp AutoFeed 74 5V

12 Printer Data 4 33 Blue 54 Lp Strobe 75 5V

13 Printer Data 5 34 Ground 55 Joystick Data A 76 Line Out Left

14 Printer Data 6 35 Green 56 Joystick Data B 77 S-Video SYR

15 Printer Data 7 36 Ground 57 Joystick Data C 78 Ground

16 Lp Indicator 37 Red 58 Joystick Data D 79 S-Video SCG

17 QuikDock

Indicator

18 Serial Port

RXD

19 Serial Port RI 40 Line Out Right 61 Switch C 82 Ground

20 Serial Port

DTR

21 Serial Port CTS 42 Power Cycle 63 MIDI Input

38 Ground 59 Switch A 80 Ground

39 Composite TV

41 Line Out

Presario 1800 Series

and XL190, XL191, XL192

Sense

49 Lp Initialize 70 USB A-

Indicator

60 Switch B 81 Ground

Out

62 Switch D

Present

6 C

ONNECTOR PIN ASSIGNMENTS

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Battery and Power Management

This chapter describes power management and proper battery operating practices for
Presario 1800XL Notebooks. These practices include conservation of AC power and
extending the operating life of the battery. The following sections also outline proper
methods to startup and shutdown the Notebook in various situations.

Power Modes

Presario 1800XL Notebooks have three levels of low power: Hibernation, Standby, and Off.

Hibernation

Hibernation mode helps conserve battery life and protect data. The Notebook automatically
enters Hibernation mode when the battery has little power left or when the Notebook
(operating on battery power) is in Standby mode for more than one hour. As the Notebook
enters Hibernation, it automatically stores the contents of the Notebook memory to the
hard drive before shutdown. When the Notebook wakes from Hibernation, it returns to its
former state.

Note: When the Notebook enters or wakes from Hibernation mode, a Progress window is
displayed.

To activate Hibernation mode, press the Power button once.

To resume from Hibernation mode, press the Power button once.

Standby

Standby mode is a low-power mode, also referred to as Sleep mode. The Notebook
maintains system information and open files while in Standby mode. Selecting Standby
mode instead of turning off the Notebook when finished has two advantages: 1. It allows
the Notebook to wake up faster than turning it off; 2. It saves more power than the
Active-On mode.

CAUTION: Unsaved information is lost if the Notebook is turned off prior to
system wake-up, or if a power loss occurs while using the AC adapter.

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To activate Standby/Sleep mode, press Fn+F4 or click Start, select the Shut Down
option, and then Standby.

To resume from Standby/Sleep mode, press any key.

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Full Off

Off mode consumes no power. However, the battery charges while the Notebook is in Off
mode if the battery is installed and the Notebook remains plugged into external AC power.

Note: Unsaved information is lost if the Notebook is shutdown without saving the data.

To activate Off mode, click the Start button on the Windows taskbar, click Shut Down,
and then select shutdown from the options.

To resume from Off mode, press the Power button once.

WARNING: The Notebook must be shutdown (Off mode) when installing or
replacing components. Follow the instructions for putting the Notebook into Off

Å

Å

ÅÅ

mode, unplug it from the outlet, and remove the battery pack (see Removing the

Battery) before servicing any parts.

Summary of Power Modes

The following table outlines entering and exiting the various power modes and the external
indicators for each mode.

Standby Mode Hibernation Mode Off Mode

Automatic
Activation

Manual
Activation

Resume/Exit Press any key. Press Power button

Indicators Power light flashes and

*The Notebook will not automatically enter Standby or Hibernation mode if using AC power.
**Important: The Manual Shutdown procedure is not recommended unless the Standard

Shutdown is unsuccessful.

15 minutes if using
battery power* (preset
default)

Press Fn+F4 key
combination or click
Start on the Windows
taskbar, Shutdown,
and then Standby.

Moon icon appears on
status display.

When battery is low or
after 1 hour of
Standby*.

Press Power button
once.

once.

Power light is off,
screen is blank, and
Power icon does not
appear on status
display.

Standard Shutdown:
click Start on the
Windows taskbar, click

Shutdown, and then
shutdown.

Manual Shutdown**:
Press and hold down
the Power button for 4
seconds.

Press Power button
once.

Power light is off,
screen is blank, and
Power icon does not
appear on status
display.

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Power Settings

Power management can be initiated based on the amount of time passed since the last
system activity. System activity includes keyboard strokes, mouse movement, CD/DVD
playback, or modem use.

Power Schemes

Differing patterns of Notebook use determine the level of power management needed.
Power management settings can be selected using several predefined Power Schemes. To
access these options, select Power Management from the Control Panel, and then click
the Power Schemes tab. The default Power Schemes are Home/Office Desk, Portable/
Laptop, and Always On. Power Schemes can also be customized by changing the following
options:

• System Standby: length of inactivity before the Notebook goes into Standby mode.

• Turn Off Monitor: length of inactivity before the screen times out and goes blank.

• Turn Off Hard Disks: length of inactivity before the hard drive goes into low-power

mode.

Important: The setting for the Hard Disk must be less than or equal to the setting for
the System. If the Notebook is on a network, Compaq recommends that System Standby
be set to Never.

The following table shows the default settings for each Power Scheme.

Power Scheme AC Power Battery Power

Always On

System Standby
Tur n O F F M on i to r
Turn OFF Hard Disks

Portable/Laptop

System Standby
Turn OFF Monitor
Turn OFF Hard Disks

Home/Office Desk

System Standby
Turn OFF Monitor
Turn OFF Hard Disks

Never
15 minutes
1 hour

Never
3 hours
15 minutes

20 minutes
15 minutes
30 minutes

5 minutes
2 minutes
3 minutes

15 minutes
Never
10 minutes

1 minute
2 minutes
10 minutes

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Alarms

The Notebook can be set to alarm when the battery power level is reduced or when it
reaches a critically low level. The Notebook can also be set to enter a low-power mode
when the battery reaches a specific power level.

CAUTION: The settings on the Alarms tab are preset for the Notebook to run at
its best. Changing any of these settings could cause the Notebook to function

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improperly. It is recommended that these settings be left at their default values.

Default Alarm Settings

Setting Low Battery Critical Battery

Alarm power level 10% 0%

Notification Tex t M e s s a g e No Action

Power Mode No Action Hibernation

SpeedStep Technology

SpeedStep Technology features several options for processor response to low-power
conditions. These include the following settings:

• Maximum Performance: always at high speed

• Battery Optimized: always at low speed

• Reversed: opposite recommended

• Recommended: performance on AC, Battery Optimized on Battery

• Disabled: no run time support, high speed

SpeedStep options can be accessed in three ways:

• Access F10 Setup during startup and select the Advanced screen.

• Click Start>Settings>Control Panel>Power Options>Intel(R) SpeedStep

technology tab.

• Double-click the Flag icon on the Windows taskbar to open the Intel(R)

SpeedStep

(TM)

technology dialog box.

(TM)

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Rebooting After a Lockup

To reboot the Notebook when the keyboard is frozen or the screen is locked, press and hold
down the Power button for at least four seconds; this causes a Manual Shutdown. Then,
restart the Notebook with a single press of the Power button.

If the Notebook still does not recover, press the Power button and hold for four seconds to
shut it down, and then remove the battery and unplug the AC power for at least 30
seconds. Reinsert the battery or reconnect AC power and press the Power button once to
reboot.

Recovering From a Loss of Electrical Power

Loss of electrical power causes the Notebook to turn off automatically. This may cause loss
of data because the Microsoft Windows operating system is not able to close all files and
programs properly.

Loss of power may be caused by one of the following:

• Electrical power service is interrupted.

• The power cord is accidentally disconnected.

If power surges or sags, the display and status lights may flicker, and the Notebook may
automatically restart. If an improper shutdown occurs, ScanDisk, a Microsoft Windows
utility program, runs automatically once power is restored. ScanDisk determines if the
improper shutdown caused any errors on the hard disk. These errors may occur if the
Microsoft Windows operating system is not able to close all files properly before the
shutdown. If no errors are found, the restart process continues. If ScanDisk does detect
errors, follow the instructions on the screen to continue the restart process. Work that was
not saved before the loss of power or shutdown may be lost.

If a power failure occurs, or the power cord disconnects while the Notebook is turned on,
turn it off until normal service is restored. The next time the Notebook is turned on,
ScanDisk may run to check the hard disk for errors caused by improper shutdown.

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Increasing Battery-Operating Life

Battery pack operating life is affected by several variables. To avoid unnecessary
replacement, consider the following when determining how long a charged battery pack
should last:

• Power conservation settings

• Hardware configuration

• Software applications

• Installed options

• Display brightness

• Hard drive usage

• Changes in operating temperature

• Type and number of installed PC Cards

Note: The power consumption requirements for PC Cards vary widely. Some cards drain
the battery pack very rapidly.

Battery pack operating time can be increased by as much as 50 percent by controlling the
energy required by the Notebook and the energy stored in the battery pack.

Minimizing the Energy Required

To minimize the energy required by the Notebook, follow these steps:

• Set the power conservation levels in the Power Management utility to Maximum.

• Customize the time-out value to work more efficiently with the applications. The

amount of battery life depends on the values selected.

Maximizing the Energy Stored

To maximize the energy stored in the battery pack, follow these guidelines:

• Condition the battery pack at least every 30 days to improve overall battery

performance.

• Keep a battery pack in the Notebook when using it with AC power to supply the

battery pack with a constant trickle charge.

• Store the battery pack in a cool, dry place when not in use.

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Conditioning a Battery Pack

CAUTION: To avoid a loss of data, ensure that all information is saved before
completely discharging the battery pack.

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To condition a battery pack, complete the following steps:

1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on
the status display disappears. The battery gauge may read 100% for a period of time
before the arrow disappears.

Note: Do not unplug the AC adapter until the arrow disappears.

2. Unplug the AC adapter and allow the battery to drain until the Notebook enters
Hibernation mode. The Notebook can be used normally during this process.

Note: If the AC adapter is connected while the battery is draining, the process must be
repeated beginning with step 1.

The battery is now re-conditioned. Plug in the AC adapter and begin using the Notebook.

The table below shows typical battery charging times for each model.

Disposing of a Used Battery Pack

In the interest of safeguarding our environment. Compaq Computer Corporation
recommends that nickel metal hydride (NiMH) and lithium ion (Li-Ion) battery packs be
recycled. Battery packs should be handled in accordance with country, state, province, or
local regulations.

CAUTION: Never attempt to open or service a battery pack. Opening a battery
pack not only damages the pack and makes it unusable, but also exposes

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potentially harmful battery components.

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Troubleshooting

This section covers troubleshooting and resolving common problems associated with
Compaq Presario 1800 Series Notebook Computers. The basic steps in troubleshooting
include:

1. Preparing the Notebook for troubleshooting as outlined in Preliminary Steps

on the

following page

2. Performing the Power-On Self Test (POST)

and observing any error messages

displayed

Note: If the Notebook is unable to complete POST or an error message is displayed, skip
to step 3 below to try to resolve the problem.

3. Attempting the recommended solutions described later in this chapter

When following the recommended solutions provided in POST

and Diagnostic Error Codes,
perform the steps in the order listed above. Rerun POST after each recommended action
until the problem is solved even if no error message occurs. Once the problem is solved, do
not perform the remaining recommended solutions.

Note: If the problem is intermittent, check the Notebook several times to verify that the
problem is resolved.

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and XL190, XL191, XL192

Preliminary Steps

Before running POST, complete the following steps:

1. If a power-on password is established, type the password and press the Enter key. If
you do not know the password, clear the password (See Clearing the Power-On

Password).

2. Run Compaq Diagnostics

.

3. Turn off the Notebook and its external devices.

4. Disconnect any external devices that you do not want to test.

Note: Do not disconnect the printer if you want to test it or use it to log error messages.

Important: If the problem only occurs when an external device is connected to the

computer, the problem may be related to the external device or its cable. Verify this by
running POST

both with and without the external device connected.

5. Install loopback plugs in the serial and parallel connectors if you would like to test
these ports.

6. Ensure that the hard drive is installed in the Notebook.

7. Ensure that the battery pack is installed and the Notebook is connected to an external
power source.

POST

When these preliminary steps are completed, run

.

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Clearing the Power-On Password

CAUTION: Clearing the power-on password also removes all setup attributes that
are programmed in the CMOS.

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If you do not know the power-on password, clear it by performing the following steps:

1. Turn off the computer.

2. Disconnect the power cord.

3. Remove the battery

4. Remove the Palmrest cover

5. Remove the keyboard

6. Remove the Heatspreader

7. Locate the CMOS switch to the right of the CD/DVD drive on the system board.

8. Slide the switch to the right
ensure that the password is cleared.

.

.

.

.

1

holding it in this position for at least 15 seconds to

9. Reassemble the Notebook (refer to Removal and Replacement

10. Turn on the Notebook to verify that the power-on-password has been cleared. If it has
not been cleared, repeat this procedure.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Power-On Self Test (POST)

To run POST, complete these steps:

Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the
ESC key to display the POST messages as they occur. Remember any POST error codes
that are displayed.

If the Notebook does not beep, POST has successfully completed its test and detected no
errors. The Notebook with automatically restart.

Note: If a bootable diskette is installed in the diskette drive the system will boot from
the diskette instead of the hard drive.

However, if POST detects errors, an error message will be displayed and/or an audible beep
will sound.

Note: If the Notebook is not functioning well enough to complete POST, or the display is
not functioning enough to show POST error messages, refer to the solution tables
this chapter.

later in

POST Error Messages

A list of POST error codes and their descriptions are shown in the tables below.

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, etc. Replace the system board.

162-System Options Not Set

Probable Cause Recommended Action

Incorrect configuration Run Setup.

CMOS reflects an invalid

Run Setup.

configuration setting.

RAM failure

1. Replace the memory

modules.

2. Replace the system board

Memory test data error

1. Replace the memory

modules.

2. Replace the system board

XX000YZZ RAM failure Replace the system board.

.

.

How do you start
Setup? By pressing
F10 during startup?

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XX000YZZ 201-Memory Error

Probable Cause Recommended Action

Memory failure

301-Keyboard Error

Probable Cause Recommended Action

Keyboard failure

304-Keyboard or System Unit Error

Probable Cause Recommended Action

Keyboard or system board
error

601-Diskette Controller Error

Probable Cause Recommended Action

Mismatch in drive type or
failure in the diskette
controller

605-Diskette Drive Error

Probable Cause Recommended Action

Mismatch in drive type Run Setup.

1780-Primary Hard Drive 0 Failure

Probable Cause Recommended Action

Disk 0 failed to respond

Hard drive format error

1782-Hard Drive Controller

Probable Cause Recommended Action

Hard drive controller failure

1. Replace the memory

modules.

2. Replace the system board

1. Ensure the keys are not
depressed during POST.

2. Reconnect the keyboard
with the Notebook off.

3. Replace the keyboard

1. Replace the keyboard.

2. Replace the TouchPad

3. Replace the system board

1. Run Checkup (TEST).

2. Check or replace cables

3. Replace the system board

1. Run Checkup (TEST).

2. Replace the hard drive

1. Run Checkup (TEST)

2. Replace the hard drive

1. Run Setup.

2. Replace the hard drive

.

.

.

.

.

.

.

.

.

.

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and XL190, XL191, XL192

Compaq Diagnostics

Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebooks. Run the

Diagnostic utilities to view or test system information and external devices. If Compaq
Diagnostics is run from a diskette, ensure that the diagnostic program is version 10.11 or

later.

The Diagnostics menu includes the following utilities:

• Checkup (TEST)

• View System Information (INSPECT)

• ??

• ??

Customers are encouraged to run the Diagnostics utilities to try to solve a problem before
calling for support. Checkup (TEST)
to a file and printing or saving the error log. The View System Information (INSPECT)
should also be run with the option for printing or saving the information. Customers should
have these files or the printed information available when calling for support.

should be run with the options for saving the device list

utility

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How do you start the Compaq
Diagnostics that are pre­installed?

Do customers have Diagnostic
Diskettes?

How do you start the Compaq
Diagnostics from the disk?

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Does the CPQ
Diagnostics disk
come with each
new Notebook?

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Checkup (TEST)

Checkup is included on the Compaq Diagnostics Diskette. Checkup determines if the
various Notebook components and devices are recognized by the system and are
functioning properly. You can display, print, or save the information generated by Checkup.

Follow these steps to run Checkup:

1. Plug the Notebook into an external power source. (A low battery condition could
interrupt the program.)

2. Turn on the external devices that you want to test. Connect the printer if you want to
print a log of error messages.

3. Insert the Compaq Diagnostics Diskette in the diskette drive.

Does Checkup also
come pre-installed
as mentioned on the
previous page?

4. Turn on or restart the Notebook. The Notebook boots from the diskette, and after a
few seconds, the diagnostics Welcome screen is displayed.

5. Press Enter to continue. The Diagnostics menu is displayed.

6. Select Computer Checkup from the Diagnostics menu. The Test Option menu is
displayed.

7. Select View the Device List from the Test Option menu. A list of installed Compaq
devices is displayed.

8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.

Note: If the list is incorrect, ensure that any new devices are installed properly and run
Checkup again.

9. Select one of the following from the Test Option menu:

• Quick Check Diagnostics. Runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they display when the testing is
complete. You cannot print or save the error messages.

• Automatic Diagnostics. Runs unattended, maximum testing of each device with

minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.

• Prompted Diagnostics. Allows maximum control over testing the devices. You

can choose attended or unattended testing, decide to stop on errors, or choose to
print or save a log of errors.

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10. Follow the on-screen instructions as the devices are tested. When testing is complete,
the Test Option menu is displayed.

11. Exit the Test Option and Diagnostics menus.

View System Information (INSPECT)

The INSPECT utility provides information about the Notebook and installed or connected
devices. You can display, print, or save the information.

Follow these steps to run INSPECT from the Compaq Diagnostics Diskette:

1. Turn on any external devices that you want to test. Connect the printer if you want to
print the information.

2. Insert the Compaq Diagnostics Diskette in the diskette drive.

3. Turn on or restart the Notebook. The Notebook boots from the diskette, and after a
few seconds, the diagnostics Welcome screen is displayed.

Does INSPECT also
come pre-installed
as mentioned on the
1st page?

4. Press Enter to continue. The Diagnostics menu is displayed.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System Memory

ROM Audio

Keyboard Operating system

System ports System files

System storage Windows files

Graphics

7. Follow the on-screen instructions to cycle through the screens, return to the list and
choose another item, or print the information.

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Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the

Compaq Diagnostics

damaged or defective.

The following tables list error codes, a description of the error condition, and the action
required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do not
attempt the remaining steps.

Note: Some of the solutions provided in this chapter involve replacing Notebook components.
Refer to the specific Removal and Replacement

Select error codes by number or type:

program. These error codes help identify subassemblies that may be

procedures for each component.

101 through 114: Processor Test (pg 10)

•

•

200 through 215: Memory Test (pg 10)

•

200 through 215: Memory Test (pg 10)

•

300 through 304: Keyboard Test (pg 11)

•

401 through 403: Parallel Printer Test (pg 11)

•

501 through 516: Video Test (pg 14)

•

600 through 699: Diskette Drive Test (pg 12)

•

1101: Serial Test (pg 12)

•

1701 through 1736: Hard Drive Test (pg 13)

•

2402 through 2418: Video Test (pg 15)

•

2419 through 2456: Video Test (pg 16)

•

2458 through 2480: Video Test (pg 16)

•

3206: Audio Test (pg 17)

•

3301 through 6623: DVD or CD Test (pg 17)

•

8601 through 8602: TouchPad Pointing
Device Test (pg 17

)

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Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor

102-xx Coprocessor or Weitek Error

1. Run the Configuration and Diagnostics

utilities.

2. Replace the processor

103-xx DMA page registers test failed Replace the system board

104-xx Interrupt controller master test

failed

105-xx Port 61 error

106-xx Keyboard controller self-test

failed

107-xx CMOS RAM test failed

108-xx CMOS interrupt test failed

109-xx CMOS clock test failed

110-xx Programmable timer load data

test failed

113-xx Protected mode test failed

114-01 Speaker test failed

1. Check system configuration.

2. Verify cable connections to speaker.

3. Replace the system board

and retest.

and retest.

and retest.

and retest.

Error Code Description Recommended Action

200-xx
202-xx

203-xx Write/Read test failed

204-xx Address test failed

211-xx Random pattern test failed

214-xx Noise test failed

215-xx Random address test failed

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Memory Test Error Codes

Memory machine ID test failed
Memory system ROM checksum
failed

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1. Flash the system ROM and retest.

2. Replace the system board

and retest.

1. Remove the memory module and
retest.

2. Install a new memory module and
retest.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Keyboard Test Error Codes

Error Code Description Recommended Action

300-xx Failed ID Test

301-xx Failed Self Test/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected

402-xx Failed Port Test

403-xx Printer pattern test failed

1. Check the keyboard connection. If
disconnected, turn off the Notebook
and reconnect the keyboard.

2. Replace the keyboard

3. Replace the system board

1. Connect the printer.

2. Check power to the printer.

3. Install loop-back connector on printer
port and retest.

4. Check port and IRQ configuration.

5. Replace the system board

and retest.

and retest.

and retest.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Diskette Drive Test Error Codes

Error Code Description Recommended Action

600-xx Diskette ID drive types test

failed

601-xx Diskette format failed

602-xx Diskette read test failed

603-xx Diskette write, read, compare

test failed

604-xx Diskette random read test failed

605-xx Diskette ID media failed

606-xx Diskette speed test failed

609-xx Diskette reset controller test

failed

610-xx Diskette change line test

697-xx Diskette type error

698-xx Diskette drive speed not within

limits

699-xx Diskette drive/media ID error

1. Replace the diskette media and retest.

2. Check and/or replace the diskette
drive cables and retest.

3. Replace the diskette drive

4. Replace the system board

1. Replace media.

2. Run the Configuration and Diagnostics

utilities.

and retest.
and retest.

Error Code Description Recommended Action

1101-xx Serial port test failed

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Serial Test Error Codes

1. Check port configuration.

2. Replace the system board

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

and retest.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Hard Drive Test Error Codes

Error Code Description Recommended Action

1701-xx Hard drive format test failed

1702-xx Hard drive read test failed

1703-xx Hard drive write/read/compare

test failed

1704-xx Hard drive random seek test

failed

1705-xx Hard drive controller test failed

1706-xx Hard drive ready test failed

1707-xx Hard drive recalibration test

failed

1708-xx Hard drive format bad track test

failed

1709-xx Hard drive reset controller test

failed

1710-xx Hard drive park head test failed

1715-xx Hard drive head select test failed

1716-xx Hard drive conditional format

test failed

1717-xx Hard drive ECC* test failed

1719-xx Hard drive power mode test

failed

1724-xx Network preparation test failed

1736-xx Drive monitoring test failed

*ECC = Error Correction Code

1. Run the Configuration and Diagnostics

utilities and verify drive type.

2. Verify that all secondary drives have
secondary drive capability.

3. Replace the hard drive

4. Replace the system board

and retest.

and retest.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Video Test Error Codes

Error Code Description Recommended Action

501-xx Video controller test failed

502-xx Video memory test failed

503-xx Video attribute test failed

504-xx Video character set test failed

505-xx Video 80 x 25 mode 9 x 14

character cell test failed

506-xx Video 80 x 25 mode 8 x 8

character cell test failed

507-xx Video 40 x 25 mode test failed

508-xx Video 320 x 200 mode color set

0 test failed

509-xx Video 320 x 200 mode color set

1 test failed

510-xx Video 640 x 200 mode test

failed

511-xx Video screen memory page test

failed

512-xx Video gray scale test failed

514-xx Video white screen test failed

516-xx Video noise pattern test failed

1. Disconnect external monitor and test
with the Notebook display.

2. Replace the display assembly
retest.

3. Replace the system board

and

and retest.

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and XL190, XL191, XL192

Video Test Error Codes (Continued)

Error Code Description Recommended Action

2402-xx Video memory test failed

2403-xx Video attribute test failed

2404-xx Video character set test failed

2405-xx Video 80 x 25 mode 9 x 14

character cell test failed

2406-xx Video 80 x 25 mode 8 x 8

character cell test failed

2408-xx Video 320 x 200 mode color set

0 test failed

2409-xx Video 320 x 200 mode color set

1 test failed

2410-xx Video 640 x 200 mode test

failed

2411-xx Video screen memory page test

failed

2412-xx Video gray scale test failed

2414-xx Video white screen test failed

2416-xx Video noise pattern test failed

2418-xx ECG/VGC memory test failed

1. Run the Configuration and Diagnostics

utilities.

2. Replace the display assembly
retest.

3. Replace the system board

and

and retest.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Video Test Error Codes (Continued)

Error Code Description Recommended Action

2419-xx ECG/VGC ROM checksum test

failed

2421-xx ECG/VGC 640 x 200 graphics

mode test failed

2422-xx ECG/VGC 640 x 350 16 color set

test failed

2423-xx ECG/VGC 640 x 350 64 color set

test failed

2424-xx ECG/VGC monochrome text

mode test failed

2425-xx ECG/VGC monochrome graphics

mode test failed

2431-xx 640 x 480 graphics test failure

2432-xx 320 x 200 graphics (256 color

mode) test failure

2448-xx Advanced VGA Controller test

failed

2451-xx 132-column Advanced VGA test

failed

2456-xx Advanced VGA 256 Color test

failed

1. Run the Configuration and Diagnostics

utilities.

2. Disconnect external monitor and test
with the Notebook display.

3. Replace the display assembly
retest.

4. Replace the system board

and

and retest.

Error Code Description Recommended Action

2458-xx Advanced VGA BitBLT test failed Replace the system board

2468-xx Advanced VGA DAC test failed

2477-xx Advanced VGA data path test

2478-xx Advanced VGA BitBLT test failed

2480-xx Advanced VGA LineDraw test

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failed

failed

Video Test Error Codes (Continued)

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and retest.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Audio Test Error Codes

Error Code Description Recommended Action

3206-xx Audio System Internal Error Replace the system board

TouchPad Interface Test Error Codes

Error Code Description Recommended Action

8601-xx Mouse test failed

8602-xx Interface test failed

DVD or CD Drive Test Error Codes

Error Code Description Recommended Action

3301-xx DVD or CD drive read test failed

3305-xx DVD or CD drive seek test failed

6600-xx ID test failed

6605-xx Read test failed

6608-xx Controller test failed

6623-xx Random read test failed

1. Replace the TouchPad

2. Replace the system board

1. Replace the DVD or CD media and
retest.

2. Verify that the speakers are
connected.

3. Verify that drivers are loaded and
properly installed.

4. Replace the CD/DVD drive

5. Replace the system board

and retest.

and retest.

and retest.

and retest.

and retest.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of common
messages that may be displayed on the screen. The following pages contain
troubleshooting information for:

Audio Memory

Battery PC Card

CD or DVD Drive Power

Diskette Drive Printer

Display TouchPad

Hard Drive Keyboard/Numeric Keypad

Hardware Installation

Carefully match the symptoms against the problem described in the tables to avoid a
misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the keyboard cover or the display

Å

Å

ÅÅ

bezel.

Before Replacing Parts

• Verify that all cables are properly connected to parts that are to be tested.

• Run Setup after connecting external devices.

• Verify that all required device drivers are installed.

• Verify that all required changes have been made to the CONFIG.SYS file.

• Verify that all required changes have been made to the AUTOEXEC.BAT file.

• Verify that all printer drivers have been installed for each application.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Solving Minor Problems

Some problems and possible solutions are outlined in the following tables. If the problem
appears related to a software application, check the documentation provided with the
software.

Audio Solutions

Some common audio problems and solutions are listed in the following table.

Audio

Problem Probable Cause Solution

Notebook does not
beep after the Power­On Self-Test (POST).

Battery Pack/Gauge Solutions

This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).

No action is required.

Some common causes and solutions for battery pack problems are listed in the following
table. Power Solutions

Problem Probable Cause Solution(s)

Notebook won’t turn
on when battery pack
is inserted and power
cord is unplugged.

later in this chapter may also be applicable.

Battery Pack/Gauge

Battery pack is discharged.

•

Connect the Notebook to an
external power source and
charge the battery pack.

OR

•

Replace the battery pack with a
fully charged battery pack.

Check the battery connectors on
the system board to verify they
are evenly spaced and that they
are not bent or broken.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Battery Pack/Gauge

Problem Probable Cause Solution(s)

Notebook is beeping
and battery icon is
blinking.

Battery icon on the
front of the unit blinks
to indicate low battery
condition, but
Notebook does not
beep.

Battery icon doesn’t
light and battery pack
won’t fast charge.

You have to set the
date and time every
time you turn on the
Notebook.

Battery charge does
not last as long as
expected.

Battery charge is low. Immediately save any open

file(s). Then complete one of the
following:

•

Connect the Notebook to an
external power source to
charge the battery pack.

•

Turn off the Notebook or initiate
Hibernation until you can find
another power source or charge
the battery pack.

Volume is turned down too

Adjust the volume.

low.

Battery pack is already

No action is necessary.

charged.

Battery pack was exposed to
temperature extremes.

Battery pack is at end of its

Allow time for the battery pack to
return to room temperature.

Replace the battery pack

life.

RTC battery is dead. Replace the RTC battery.

Battery is being exposed to
high temperatures or
extremely cold temperatures.

Keep the battery pack within the
recommended temperature range
for operation or storage.

•

Operating Range: 50°F to
104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F
(-20°C to 30°C)

Recharge the battery pack.

Battery has partially self­discharged.

Recharge the battery. Discharge
the battery completely and then
recharge it.

.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Battery Pack/Gauge

Problem Probable Cause Solution(s)

Battery pack is warm
to the touch after
charging.

Battery pack operating
time is far less than
the documented
average operating
time.

Power management is
disabled.

An external device or PC Card
is draining the battery.

Normal warming has occurred
due to charging.

Power management is turned
off or disabled.

An external device or PC Card
is draining the battery.

Battery pack has partially
self-discharged.

Battery pack is being exposed
to high temperatures or
extremely cold temperatures.

Set a power management level in

Setup.

Turn off or disconnect external
devices when not in use.

No action is required.

Enable power management in

Setup and in Windows Power

Properties.

Turn off or disconnect external
devices when not in use.

Condition the battery pack by fully
charging, fully discharging, then
fully recharging it.
To maintain the charge, leave
battery packs in the Notebook
when it is connected to external
power.
If the Notebook is disconnected
from external power for more
than two weeks, remove battery
packs from the Notebook to
reduce the discharge rate.

Keep the battery pack within the
recommended temperature range
for operation or storage.

•

Operating Range: 50°F to
104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F
(-20°C to 30°C)

Recharge the battery pack.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

CD and DVD Drive Solutions

Some common causes and solutions for CD and DVD drive problems are listed in the
following table.

CD or DVD Drive

Problem Probable Cause Solution(s)

CD or DVD drive
cannot read a Compact
Disc or Digital Versatile

Disc is upside down or is
improperly inserted in the CD
or DVD drive.

Disc.

CD is CD Plus or Pregap/Track
0 type.

Diskette Drive Solutions

Some common causes and solutions for diskette drive problems are listed in the following
table.

Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.

Cannot read these type CDs in
24x. Remove the CD.

Diskette Drive

Problem Probable Cause Solution(s)

Diskette drive cannot
write to a diskette.

Diskette is write-protected. Disable the diskette’s write-

protect feature or use a diskette
that is not write-protected.

Computer is writing to the
wrong drive.

Not enough space is left on

Check the drive letter in the path
statement.

Use another diskette.

the diskette.

Drive error has occured. Run Checkup from the Compaq

Diagnostics diskette.

Diskette is not formatted. Format the diskette. At the

system prompt, enter: FORMAT A:

Diskette drive cannot
read a diskette.

The wrong type diskette is
being used.

Use the type of diskette required
by the drive.

Diskette has a bad sector. Copy files to hard drive or another

diskette. Reformat bad floppy.

Drive error has occurred. Run Checkup from the Compaq

Diagnostics diskette.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Diskette Drive

Problem Probable Cause Solution(s)

Diskette drive cannot
read a diskette.

Cannot boot from
diskette.

Solving Display Problems

This section lists some common causes and solutions for the Notebook display and external
monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by
completing the following steps:

Diskette is not formatted. Format the diskette. At the

system prompt, enter
FORMAT A:

Bootable diskette is not in
drive A.

Diskette Boot has incorrect
setting in Setup.

Put the bootable diskette in drive
A.

Run Setup and set diskette as first
to boot.

1. Turn off the monitor.

2. Turn off the Notebook.

3. Disconnect the monitor signal cable from the Notebook.

4. Turn on the monitor and allow it to warm up for one minute.

The display should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working properly.

Display

Problem Probable Cause Solution(s)

Screen is dim. Brightness control (if

applicable) is not set properly.

The Notebook display is in
direct light.

Screen is blank. Screen save was initiated by

Power Properties due to lack
of user activity.

Adjust the brightness of the
display by using Fn+F7 or
Fn+F8.

Tilt display or move Notebook.

Press any key or touch the
TouchPad.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Display

Problem Probable Cause Solution(s)

Screen is blank. Display has overheated. If the Notebook is in direct

sunlight, move it and allow it to
cool off.

Display is blank and
the Standby icon is
flashing.

Notebook display is
blank and the screen
on an external monitor
displays information.

Notebook display
flashes or has garbled
characters when
Notebook is connected
to external monitor.

The light tubes on the
edge of the display
panel do no light up at
all and the Power-On
Self-Test (POST)
completes when the
unit is powered up.**

The light tubes on the
edge of the display
panel do not light up
at all and Power-On
Self-Test (POST) does
not complete when the
unit is powered up.**

System is in Standby mode. Press any key or touch the

TouchPad.

Display function was switched
to the external monitor.

The external monitor is set for

Use Fn+F3 to switch between
LCD or CRT.

Restart the Notebook.
1024x768 or higher resolution
and view is toggled back to
the Notebook display, which
supports up to 800x600.

Improper backlight or display
cable connections

1. Check the display cable
connections and retest.

2. Replace the display assembly

Defective inverter board. Replace the display assembly

Defective display cable. Replace the display assembly.

Defective display panel. Replace the display assembly

Defective system board. Replace the system board.

Defective system board. Replace the system board

.

.

.

.

**This problem indicates that the backlight or its power circuitry has failed. If the backlight is

not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available verify that POST
is complete by opening and closing the display, listening for the single or double beep, and
watching for the icons to turn on at the front of the notebook.

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and XL190, XL191, XL192

Display (Continued)

Problem Probable Cause Solution(s)

Backlight (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.

This display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).

A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.

Improper display cable
connections.

Defective inverter board. Replace the display assembly.

Defective display cable. Replace the display assembly.

Defective system board. Replace the system board.

Improper display cable
connections

Defective display cable. Replace the display assembly.

Defective inverter board. Replace the display assembly

Defective system board. Replace the system board.

Defective display panel. Replace the display assembly

1. Reseat the display cable to the
system board.

2. Replace the display assembly

Reseat the display cable to the
following until the problem is
solved:

1. System board

2. Display assembly

.

.

.

Note: When you perform a "self-test" on an external VGA color or monochrome monitor, the
screen should be white. A narrow black border may also appear on the left and right sides of
the display. Either of these displays indicates that the monitor is working properly.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Hard Drive Solutions

Some common causes and solutions for hard drive problems are listed in the following
table.

CAUTION: To prevent loss of information, always maintain an up-to-date backup
of your hard drive in case of errors or failures.

Ä

Ä

ÄÄ

Hard Drive

Problem Probable Cause Solution(s)

Reading hard drive
takes an unusually
long time after
restarting the
Notebook.

Hard drive error
occurs.

Hard drive does not
work.

System entered Hibernation
due to low battery condition
and is now exiting from it.

Hard drive has bad sectors or
has failed.

Hard drive is not seated
properly.

Give the system time to restore
the previously saved data to its
exact state before Hibernation.

Run Checkup (TEST).

Turn off and unplug the Notebook,

remove the battery pack
remove and then reinstall the
hard drive.

, and

Hardware Installation Solutions

Some common causes and solutions for hardware installation problems are listed in the
following table.

Hardware Installation

Problem Probable Cause Solution(s)

A new device is not
recognized as part of
the system.

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Cable(s) of new external
device are loose or power
cables are unplugged.

Power switch of new external
device is not turned on.

Device is not seated properly. Turn off the Notebook and reinsert

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Ensure that all cables are
proplerly and securely connected.

Turn off the Notebook, turn on the
external device, then turn on the

Notebook to integrate the device
with the system.

the device.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Keyboard/Numeric Keypad Solutions

Some common causes and solutions for keyboard/numeric keypad problems are listed in
the following table.

Keyboard/Numeric Keypad

Problem Probable Cause Solution(s)

Embedded numberic
keypad on Notebook
keyboard is disabled.

Embedded numeric
keypad is disabled and
Num Lock function is
on.

Solving Memory Problems

Num Lock function is not
enabled.

External numeric keypad is
connected to the Notebook.

Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numberic keypad. The
Num Lock icon appears on the
status display.

Disconnect the external numeric
keypad from the Notebook.

Some common causes and solutions for memory problems are listed in the following table.

Memory

Problem Probable Cause Solution(s)

Memory count during
Power-On Self-Test
(POST) is incorrect.

“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.

Optional memory expansion
card is installed incorrectly, is
incompatible with the
Notebook, or is defective.

System ran out of memory for
the application.

Too many TSR (terminate­and-stay-resident)
applications are running.

Ensure that the optional memory
expansion card is installed
correctly, and then restart the
Notebook.

Check the application
documentation for memory
requirements.

If necessary, Install additional
memory.

Remove from memory any TSR
applications that you do not need.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

PC Card Solutions

The following table lists some common causes and solutions for PC Card problems.

PC Card

Problem Probable Cause Solution(s)

When turned on, the
Notebook does not
beep when a PC Card
is inserted.

PC Card modem, fax,
or network card does
not work.

PC Card modem or fax
card does not work.

Card is not inserted properly. Ensure that the card is inserted in

the correct orientation.

PC Card beeps are disabled. Double-click the PC Card icon in

Control Panel, click the Global
Settings tab, and enable PC Card
sound effects.

Speaker is turned off or
volume is turned down.

Press Volume buttons to turn the
speaker on and then increase the
volume.

PC Card drivers are not
installed.

Double-click the Add New
Hardware icon in the Control
Panel for installation instructions.

If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.

Card or card driver is not
supported.

Contact a Compaq authorized
Service Provider for a list of PC
Cards tested sucessfully in
Compaq platforms.

Card is not fully inserted into
the slot or is not inserted

Ensure that the card is inserted in
the slot in the correct orientation.

properly.

Telephone cord is not plugged
in all the way.

Necessary drivers are not

Check and secure telephone
connection.

Install drivers.

installed (enabled).

You are trying to access the
card using the wrong COM

See Specifications
correct COM port.

to verify the

port.

The card conflicts with a serial
device.

See Specifications to verify
address.

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and XL190, XL191, XL192

PC Card

Problem Probable Cause Solution(s)

The card is not supported. Use supported cards only.

Modem netword PC
Card does not work.

Memory or storage PC
Card does not work.

Network driver is not installed

Install driver.

or is not set up properly.

Telephone cord is not properly

Verify telephone connection.

connected.

SRAM and flash memory

Install driver(s).
cards require the memory
card driver (loaded and
enabled).

Flash memory cards require
the Microsoft FlashFile
System.

Hard drives on flash mass
storage cards require the PC
Card ATA driver.

You are trying to access the
hard drive card using the
wrong drive letter.

Double-click My Computer to

verify the drive letter assigned to

the card.

The card is not supported. Contact a Compaq authorized

Service Provider for a list of PC

Cards tested successfully in

Compaq platforms.

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Power Solutions

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

See also Battery Pack/Gauge Solutions

Problem Probable Cause Solution(s)

Notebook will not turn
on and the battery
pack is not inserted.

Notebook turned off
while it was left
unattended and the
Power icon is off.

Notebook is not connected to
a power source.

Power cords to the external
power source are unplugged.

Power adapter is defective. Replace AC Adapter and restart.

System initiated Hibernation
after a preset timeout.

System initiated Hibernation
due to a critical low-battery
condition.

System board is defective. Replace the system board.

in this chapter.

Power

Insert battery or connect an

external power source.

Ensure that power cords

connecting the computer and the

external power source are

plugged in properly.

Turn on the Notebook.

Replace the battery pack with a

fully charged battery pack or

connect the Notebook to an

external power source. Then turn

on the Notebook.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Printer Solutions

If you experience problems printing, run a printer self-test. Refer to the documentation
provided with the printer for instructions. If the self-test fails, the problem is associated
with the printer, not the Notebook. To diagnose other printing problems, refer to the
printing section of the application documentation.

Printer

Problem Probable Cause Solution(s)

Printer will not turn on. The signal cable may not be

connected properly, or the
printer is unplugged.

Printer will not print. Printer is not turned on or is

offline.

Paper tray is empty. Fill the paper tray with paper and

The device drivers for the
application is not installed.

Printer that is set up for a
network is not connected to
the network.

Printer cable is too long,
unshielded, or defective.

Printer prints garbled
information.

Correct printer drivers are not
installed.

Cable is not connected
properly.

Cable is defective. Replace the printer cable and

Ensure that the signal cable is

properly connected and that the

power cord is connected to the

electrical outlet.

Turn the printer on and set it to

online.

set the printer to online.

Refer to the printer

documentation to install the

correct printer driver.

Connect the printer to the

network.

Replace the cable.

Refer to the printer

documentation to install the

correct printer driver.

Ensure that the printer signal

cable is properly connected to the

Notebook.

retest.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

TouchPad/Pointing Device Solutions

The following table lists some common causes and solutions for TouchPad/pointing device
problems.

TouchPad/Pointing Device

Problem Probable Cause Solution(s)

TouchPad or mouse
does not work.

External mouse does
not work.

TouchPad or mouse
does not work even
though the device is
enabled in Windows.

Cursor skips or moves
abnormally when using
the TouchPad.

Incorrect or no device driver
is installed.

Install the device driver and add

to the AUTOEXEC.BAT file or

CONFIG.SYS file.

The device driver is not
installed in Windows.

Mouse is not securely
connected or is connected to
an incorrect external

Install the TouchPad/mouse driver

in Windows.

Ensure that the mouse is securely

connected to the appropriate

external connector.
connector.

Mouse is not enabled. Enter mouse at the system

prompt to activate the mouse

device driver.

Add a line in the AUTOEXEC.BAT

file to automatically activate the

mouse driver each time the

computer is turned on or

restarted.

Cable is not properly seated

Reseat cable.
on TouchPad board.

Defective TouchPad board. Replace the TouchPad board.

Defective system board. Replace system board

Device driver is not correclty
installed in Windows.

The TouchPad needs to be
cleaned.

Install the appropriate device

driver in Windows.

Clean the TouchPad with a cloth

dampened with alcohol or an

.

ammonia-based glass cleaner.

Wipe up liquid with a dry cloth.

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Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Contacting Compaq Support

Customers should provide the following information when contacting Compaq Reseller
Support:

• Product name

• Product serial number

• Purchase date

• Conditions under which the problem occurred

• Any error messages that have occurred

• Hardware configuration

• Type of printer connected

• Hardware/software installed

• Printed result of Checkup (TEST)

• Printed copies of config.sys and autoexec.bat files, if possible.

Shipping Preparation

Before shipping the Notebook, complete the following:

1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not
exposed to electrical or magnetic fields while stored or in transit.

2. Turn off the Notebook and external devices.

3. Disconnect the external devices from their power sources, and then from the
Notebook.

Important: Ensure that there is no diskette in the diskette drive and that there are no
PC Cards in the PC slots.

4. Close the display and all exterior doors of the Notebook.

5. Pack the Notebook with sufficient packing material to protect it. Use the original
packing box or similar packaging.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removal and Replacement

This chapter details removing and replacing each component of the Presario 1800XL units.

Electrostatic Discharge

When removing or replacing parts, be careful to discharge static electricity before touching
the Notebook’s internal components. A sudden discharge of static electricity from a finger
or other conductor can destroy static-sensitive devices and microcircuitry. Often the spark
is neither felt nor heard, but damage occurs. An electronic device exposed to an
electrostatic discharge may not seem affected and it may work perfectly throughout a
normal cycle. However, the discharge degrades internal layers, which reduces the operating
life of the device. Networks built into many integrated circuits provide some protection, but
in many cases, the discharge contains enough power to alter device parameters or melt
silicon junctions.

The table below shows the amount of static electricity generated during common activities
associated with servicing computers.

Generated Electrostatic Voltage

Activity

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tubes 2,000 V 700 V 400 V

Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V

Removing DIPS from styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

CAUTION: As little as 700 Volts can degrade Notebook components. Be sure to
ground yourself before touching the Notebook or its subassemblies.

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Relative Humidity

10% 40% 50%

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Tool and Software Requirements

The following items are required to service the Notebook:

• Torx T-8 screwdriver

• 5mm nut drivers (for screwlocks and standoffs)

• Small standard screwdriver

• Small Phillips screwdriver

• Diagnostics software

Screws

The screws used in the Notebook are not interchangeable. If an incorrect screw is used
during the reassembly process, it can damage the unit. Compaq strongly recommends that
all screws removed during disassembly be kept with the part that was removed, then
returned to their proper locations.

Connectors and Plastic Parts

Plastic parts can be damaged by the use of excessive force during disassembly and
reassembly. When handling plastic parts, use care. Apply pressure only at the points
designated in the instructions.

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Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

ZIF Connector

The 1800XL Series Notebooks use zero insertion force (ZIF) connectors on the system
board.

CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle
only the connector slide when removing or replacing a cable. Never pull or twist on

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the cable while it is connected.

To remove a cable from a ZIF connector, lift both corners of the ZIF connector and slide the
cable out simultaneously with constant light force.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Cables

Most cables used throughout the unit are ribbon cables.

Cables must be handled with extreme care to avoid damage. Use the following precautions
when handling cables to avoid damage to the cable and Notebook:

• Always handle cables by their connectors.

• In all cases, avoid bending, twisting, pulling, or tearing cables.

• Apply only the minimum force required to seat or unseat cables from their

connectors.

• Ensure that cables are routed in such a manner that they cannot be caught or

snagged by parts being removed or replaced.

• Handle flex cables with extreme care; they can tear easily.

CAUTION: When servicing these Notebooks, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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cause severe damage to the unit.

The following illustrations show the proper placement for each cable:

Hard Drive Ribbon Cable

•

•

CD/DVD Ribbon Cable

•

Diskette Drive Ribbon Cable

•

Speaker Assembly Cable

•

Keyboard Ribbon Cable

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Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Hard Drive Ribbon Cable

The position for the hard drive ribbon cable is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the Hard Drive

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

CD/DVD Ribbon Cable

The ribbon cable position for the CD or DVD drive is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the CD/DVD Drive

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Diskette Drive Ribbon Cable

The ribbon cable position for the diskette drive is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the Diskette Drive

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Speaker Assembly Cable

The cable position for the speaker assembly is shown below. The cable is routed under the
battery charger (voltage converter) board and under the edge of the system board.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the Speaker Assembly

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Modem Cable

The cable position for the modem is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the Modem

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Keyboard Ribbon Cable

The ribbon cable position for the keyboard is shown below.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

Removing the Keyboard

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Preparing the Notebook for Disassembly

Before beginning the removal or replacement of any Notebook components, complete the
following steps:

1. Disconnect the AC power source and any external devices.

2. Remove the QuikDock (pg 12

3. Remove any PC Cards.

4. Remove the battery pack (pg 13

Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal

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Å

ÅÅ

objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1800XL Series Portable Notebooks into the battery compartment. Do not
force the battery pack into the bay if insertion is difficult.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack; this action damages the pack, makes it unusable, and exposes

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potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.

Note: Compaq Presario 1800XL Series Portable Notebooks have several screws of
various sizes that are not interchangeable. Care must be taken during reassembly
to ensure that the correct screws are used in their correct location. During removal
keep respective screws with their associated subassembly.

).

).

Important: As each component is removed from the Notebook, place it and its
assosiated screws away from the work area to prevent damage.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Disconnecting the QuikDock

To disconnect the Notebook from the QuikDock, perform the following steps:

1

1. Lift up the handle

2. Lift the Notebook

on top of the QuikDock.

2

straight up.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Battery

To remove the battery pack, complete the following steps:

1

1. Slide the battery compartment door down

2

2. Pull the battery

from the chassis by the tab located on the end of the battery pack.

and remove it from the chassis.

To replace the battery, reverse these procedures.

Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal

Å

Å

ÅÅ

objects to touch the battery contacts. Place only the battery pack for Compaq
Presario 1800XL Series Portable Notebooks into the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack; this action damages the pack, makes it unusable, and exposes

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potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Palmrest Cover with TouchPad

Note: It is not necessary to remove the display panel assembly to access the interior
components of the Notebook.

To remove the Palmrest cover with TouchPad, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

).

2. Close the display and turn the Notebook upside down.

3. Remove five screws from the underside of the Notebook.

Continued on the next page.

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Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

4. Turn the Notebook over (right side up).

5. Pull the display release latches and open the display.

6. Lift up the front end of the Palmrest cover and remove it from the groove in the
chassis.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

7. Disconnect the flex cable from the ZIF Connector on the DisqPlay module.

To replace the Palmrest cover, reverse these procedures.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Keyboard

To remove the keyboard, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

).

2. Remove the Palmrest cover with TouchPad (pg 14

1

3. Gently lift

ZIF Connector

up the front of the keyboard and disconnect 2 the flex cable from the

on the system board and remove the keyboard.

).

To replace the keyboard, reverse these procedures.

Note: When replacing the keyboard, the Keyboard Ribbon Cable should fold behind the

ZIF Connector

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

rather than underneath the keyboard.

1800 S

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Internet Zone Cover

(Status Panel Assembly)

Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.

To remove the Internet Zone cover, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

).

2. Open the display and squeeze the sides of the display hinge covers while sliding them
off the hinges.

Continued on the next page.

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Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

3. Remove two innermost screws from the display hinges that secure the Internet Zone
cover to the chassis.

4. Turn the unit upside down and remove the two screws located near the back of the
Notebook that secure the Internet Zone cover to the chassis.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

5. Turn the unit over (right side up) and open the display.

1

6. Lift up one corner of the Internet Zone cover,
piece) to release the snaps on the Internet Zone cover, and
chassis.

push forward from the back (center

2

remove from the

To replace the status panel assembly, reverse these procedures.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Internet Button Board

Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.

To remove the Internet button board, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Internet Zone Cover (pg 18

).

).

3. Remove the screw securing the display flex cable bracket and disconnect both the
display flex cable and backlight cable from the system board.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

4. Remove two screws securing the Internet button board and remove from the chassis.

To replace the Internet button board, reverse these procedures.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Heatspreader

To remove the Heatspreader, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove six screws from the Heatspreader and lift out of the chassis.

).

).

).

To replace the Heatspreader, reverse these procedures.

Note: If the thermal pads on the Heatspreader are missing or damaged, a new
Heatspreader should be installed.

Important: Before installing a new Heatspreader, remove the plastic covering from
the thermal pads.

WARNING: To prevent damage, do not use excessive force when replacing the
screws.

Å

Å

ÅÅ

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Modem

To remove the modem, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Internet Zone cover (pg 18

5. Remove the Heatspreader (pg 23

6. Remove three screws from the modem board and lift the modem off the connector on
the system board.

7. Disconnect the cable from the modem board.

).

).

).

).

).

To replace the modem board, reverse these procedures.

CAUTION: When replacing the modem, ensure that the Modem Cable is placed in
its proper location during the reassembly process. Improper cable placement can

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damage the Notebook.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Hard Drive

Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.

To remove the hard drive, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

).

).

3. Remove three screws from the hard drive mounting bracket.

4. Disconnect the hard drive data cable and lift out the hard drive.

Continued on the next page.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Hard Drive Mounting Brackets

To remove the hard drive mounting brackets, remove two screws from each of side of the
hard drive.

To replace the hard drive and mounting brackets, reverse these procedures.

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Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the DisqPlay Module

Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.

To remove the DisqPlay module, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the hard drive (pg 25

).

).

).

4. Lift up the DisqPlay module and disconnect the flex cable from ZIF Connector
module.

5. Remove the DisqPlay module from the chassis.

on the

To replace the DisqPlay module, reverse these procedures.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Processor

To remove the processor, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Heatspreader (pg 23

).

).

).

).

5. If the processor matches the one shown below, proceed with step a below. If the
processor does not match the one shown, skip step a and proceed with step b on the
next page.

a. Place tip of standard screwdriver in center slot, twist screwdriver toward “Free”

until is snaps, and lift processor from the chassis.

Continued on the next page.

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and XL190, XL191, XL192

b. With standard screwdriver, turn screw counter-clockwise toward “0” and lift

processor from the chassis.

To replace the processor, perform the following:

1. Fully align the processor connector with the system board connector.

2. Press down carefully on the processor directly over the connectors to seat the
processor.

3. Reassemble the remaining subassemblies by reversing their removal procedures.

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Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the CD/DVD Drive

To remove the CD/DVD Drive, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Palmrest cover with TouchPad (pg 14

3. Remove the keyboard (pg 17

4. Remove the Heatspreader (pg 23

).

).

).

).

5. Turn the Notebook over (upside down) and remove the two screws that secure the
CD/DVD drive to the chassis.

Continued on the next page.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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ERIES

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

6. Turn the unit over (right side up) and remove the two screws located at the back of
the CD/DVD drive.

7. Disconnect the CD/DVD drive cable and push forward from the back of the drive to
slide the drive out of the chassis.

To replace the CD/DVD drive, reverse these procedures.

CAUTION: When replacing the CD/DVD drive, ensure that the CD/DVD Ribbon

Cable is placed in its proper location during the reassembly process. Improper

Ä

Ä

ÄÄ

cable placement can damage the Notebook.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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EMOVAL AND REPLACEMENT

31

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL185,

and XL190, XL191, XL192

Removing the Display Panel Assembly

Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.

To remove the display panel assembly, complete the following steps:

1. Prepare the Notebook for disassembly (pg 11

2. Remove the Internet Zone cover (pg 18

).

).

3. Remove the screw securing the display flex cable bracket and disconnect the display
flex cable and backlight cable from the Internet button board.

Continued on the next page.

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