Maintenance and Service
Guide
HP Compaq nx8220 and nc8230 Notebook PCs
HP Compaq nw8240 Mobile Workstation
Document Part Number: 372658-001
March 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nx8220 and nc8230 Notebook PCs
HP Compaq nw8240 Mobile Workstation
First Edition March 2005
Document Part Number: 372658-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14
3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–15
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–17
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–19
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
Maintenance and Service Guide iii
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 5–12
5.8 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 Thermal Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.13 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.15 TPM Security Card . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.16 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–35
5.17 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37
5.18 Mini PCI Communications Card. . . . . . . . . . . . . . 5–40
5.19 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.20 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
5.21 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52
5.23 System Board Frame. . . . . . . . . . . . . . . . . . . . . . . 5–59
5.24 Push Button Module . . . . . . . . . . . . . . . . . . . . . . . 5–63
5.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 5–65
5.26 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
iv Maintenance and Service Guide
Product Description
The HP Compaq nx8220 and nc8230 Notebook PCs and
HP Compaq nw8240 Mobile Workstation offer advanced
modularity, Intel® Pentium® M processors, and extensive
multimedia support.
1
HP Compaq nx8220 and nc8230 Notebook PCs and
HP Compaq nw8240 Mobile Workstation
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, or 1.60-GHz
processors, varying by notebook model
■ The following displays are available, varying by
notebook model:
❏ 15.4-inch, UXGA, TFT (1600 × 1200) with over
16.8 million colors
❏ 15.4-inch, WSXGA, TFT (1680 × 1050) with over
16.8 million colors
❏ 15.4-inch, WXGA, TFT (1366 × 768) with over
16.8 million colors
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad and pointing stick pointing devices, including a
dedicated vertical scroll region.
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11a/b and
802.11a/b/g WLAN device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
1–2 Maintenance and Service Guide
Product Description
■ External 90-watt AC adapter with 3-wire power cord
■ 8-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
(full-featured models only)
Numerous references are made throughout this Maintenance
✎
and Service Guide to “full-featured” and “defeatured” units. A
notebook model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■ Volume control buttons
■ Quick Launch buttons
■ Infrared port
■ SD Card slot
■ Serial port
■ S-Video-out port
■ Docking connector
A notebook model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components listed
above.
Maintenance and Service Guide 1–3
Product Description
■ Support for the following optical drives:
❏ DVD-ROM drive
❏ DVD+RW/R and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
■ Connectors:
❏ Infrared (full-featured models only)
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Universal Serial Bus (USB) v. 2.0 (3 ports on full-featured
❏ Serial port (full-featured models only)
❏ Power
❏ External monitor
❏ RJ-45 (network)
❏ RJ-11 (modem)
❏ S-Video-out (full-featured models only)
❏ IEEE 1394
❏ PC Card
notebook models, 2 ports on defeatured notebook models)
❏ Smart card
❏ SD Card (full-featured models only)
❏ Parallel port (full-featured models only)
❏ Primary battery
❏ Travel battery
❏ Docking connector (full-featured models only)
1–4 Maintenance and Service Guide
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.11, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
Product Description
1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the notebook are shown
below and described in Table 1-1.
Front Components
Tabl e 1-1
Front Components
Item Component Function
1 Wireless light On: an integrated wireless device (selected
models only) has been turned on.
2 Power/standby light
1–6 Maintenance and Service Guide
■ On: The notebook is on.
■ Blinking: The notebook is in
standby mode.
Tabl e 1-1
Product Description
Front Components
(Continued)
Item Component Function
3Battery light ■ Amber: A battery pack is charging.
■ Green: A battery pack is close to full
charge capacity.
■ Blinking amber: A battery pack that is the
only available power source has reached
a low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light blinks more quickly.
■ Off: If the notebook is connected to
external power, the light is turned off
when all batteries in the notebook are
fully charged. If the notebook is not
connected to external power, the light is
turned off until the battery reaches a
low-battery condition.
4 Integrated Drive
Electronics (IDE) drive
light
5 Infrared port
(full-featured models
only)
6 Display release latch Opens the notebook.
On: A drive in the hard drive bay or
MultiBay II is being accessed.
Provides wireless communication between
the notebook and an optional
IrDA-compliant device.
Maintenance and Service Guide 1–7
Product Description
The external components on the right side of the notebook are
shown below and described in Table 1-2.
Right-Side Components
Tabl e 1-2
Right-Side Components
Item Component Function
1Audio-out
(headphone) jack
2 Internal microphone Records sound.
3Audio-in
(microphone) jack
4 USB ports (2)
(full-featured models
only)
5 MultiBay II Holds an optional MultiBay II device.
6Serial port
(full-featured models
only)
1–8 Maintenance and Service Guide
Produces system sound when connected to
optional powered stereo speakers,
headphones, headset, or television audio.
Connects an optional monaural
microphone.
Connect USB 1.1- and 2.0-compliant
devices to the notebook using a standard
USB cable, or connects an optional
External MultiBay or External MultiBay II to
the notebook. The External MultiBay must
also be connected to an external power
source.
Connects an optional serial device.
The external components on the left side of the notebook are
shown below and described in Table 1-3.
Left-Side Components
Tabl e 1-3
Left-Side Components
Item Component Function
Product Description
1 Security cable slot Attaches an optional security cable to the
2 RJ-45 (network) jack Connects a network cable.
3 RJ-11 (modem) jack Connects the modem cable.
4 S-Video-out jack
(full-featured models
only)
Maintenance and Service Guide 1–9
notebook.
Security solutions are designed to
Ä
act as deterrents. These deterrents
may not prevent a product from being
mishandled or stolen.
Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device,
such as a television, VCR, camcorder,
overhead projector, or video capture card
with an optional, standard (4-pin) S-Video
cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used
with the notebook.
Product Description
Tabl e 1-3
Left-Side Components
(Continued)
Item Component Function
5 Vent Enables airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
6 1394 port (4 pin) Connects an optional 4-pin 1394 device,
such as a camcorder.
7 USB port Connects USB 1.1- and 2.0-compliant
devices to the notebook using a standard
USB cable, or connects an optional
External MultiBay or External MultiBay II to
the notebook. The External MultiBay must
be connected to an external power source.
8 Smart card reader Accepts smart cards.
9 SD Card slot Accepts Secure Digital (SD) Memory
Cards.
10 PC Card slot Supports optional Type I or Type II
PC Card.
11 PC Card eject button Ejects PC Cards from the PC Card slot.
1–10 Maintenance and Service Guide
Product Description
The external components on the rear panel of the notebook are
shown below and described in Table 1-4.
Rear Panel Components
Table 1-4
Rear Panel Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Power connector Connects an AC adapter or an optional
3 External monitor port Connects an optional external VGA
Maintenance and Service Guide 1–11
automobile or aircraft adapter.
monitor or projector.
Product Description
The standard keyboard components of the notebook are shown
below and described in Table 1-5.
Standard Keyboard Components
1–12 Maintenance and Service Guide
Table 1-5
Standard Keyboard Components
Item Component Function
Product Description
1 Function keys
(f3,
f4, f8–f11)
2 caps lock key Enables caps lock and turns on the caps
3 fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Moves the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key Enables numeric lock, turns on the
key Executes frequently used system
applications key
Execute frequently used system functions
when pressed in combination with the fn
key.
lock light.
functions when pressed in combination
with a function key or the esc key.
Displays a shortcut menu for items
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–13
Product Description
The notebook top components are shown below and described in
Table 1-6.
Top Components, Part 1
Table 1-6
Top Components, Part 1
Item Component Function
1 Display lid switch Initiates standby if the display is closed
while the notebook is turned on.
2 Power/standby button When the notebook is:
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped
✎
responding and Microsoft Windows
shutdown procedures cannot be
used, press and hold the
power/standby button for at least
4 seconds to turn off the notebook.
1–14 Maintenance and Service Guide
Table 1-6
Product Description
Top Components, Part 1
(Continued)
Item Component Function
3 Info Center button Enables you to view a list of commonly
used software solutions.
4 Wireless button
Wireless light
5 Presentation mode
button
6 Caps lock light On: caps lock is on.
7 Num lock light On: num lock or the numeric keypad is on.
8 Volume mute button
(full-featured models
only)
9 Volume down button
(full-featured models
only)
10 Volume up button
(full-featured models
only)
Enables and disables wireless LAN or
Bluetooth® devices (select models only).
On: A wireless LAN or Bluetooth device is
hardware enabled.
Turns on Presentation mode.
Turns off notebook sound.
Decreases system sound.
Increases system sound.
Maintenance and Service Guide 1–15
Product Description
The notebook top components are continued below and described
in Table 1-7.
Top Components, Part 2
1–16 Maintenance and Service Guide
Table 1-7
Top Components, Part 2
Item Component Function
Product Description
1 Pointing stick
(select models only)
2 Speakers Produce stereo sound.
3 Pointing stick buttons
(select models only)
4 TouchPad scroll zone Scrolls up or down.
5 TouchPad buttons Function like the buttons on an
6 TouchPad Moves the pointer and selects or activates
Moves the pointer and selects or activates
items on the screen.
Function like the buttons on an external
mouse.
external mouse.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
Maintenance and Service Guide 1–17
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-8.
Bottom Components
Table 1 -8
Bottom Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Primary battery locking
latch
1–18 Maintenance and Service Guide
Secures the primary battery pack into
the battery bay. This latch must be set
to unlock to release the battery.
Table 1 -8
Product Description
Bottom Components
(Continued)
Item Component Function
3 Travel battery connector Connects an optional travel battery.
4 Memory module
compartment
5 Hard drive bay Holds the primary hard drive.
6 Vents (5) Enable airflow to cool internal
7 Primary battery release
latch
8 Docking connector
(full-featured models only)
Contains one memory module slot.
components.
To prevent overheating, do not
✎
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows
or thick rugs or clothing, to block
airflow.
Releases the primary battery pack from
the battery bay. The primary battery
locking latch must be in the unlocked
position.
Connects the notebook to an optional
docking device.
Maintenance and Service Guide 1–19
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Audio
■ Display
■ Hard drive
■ Intel Pentium M processors
■ Keyboard
■ Memory module
■ Mini PCI communications devices
■ PC Card
■ Pointing stick
■ To uc hP ad
■ Trusted platform module (TPM) security module
CAUTION: To properly ventilate the notebook, allow at least a 7.6--cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
1–20 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the notebook restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, To ol s, and Advanced menus.
1. Open Computer Setup by turning on or restarting the
tablet PC. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select File > Ignore changes and exit, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the notebook restarts.
f10 while the F10 = Based Setup message is
Restoring Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
tablet PC. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
f10 while the F10 = Based Setup message is
Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Selecting from the File Menu
Table 2 -1
File Menu
Select To Do This
System Information ■ View identification information about the
tablet PC and any battery packs in the system.
■ View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.
Save to floppy Save system configuration settings to a diskette.
Restore from floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the notebook.
Save changes and exit Save changes entered during the current session.
Then exit and restart the notebook. The changes
you save are in effect when the notebook restarts.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/Disable stringent security.
■ Enable/Disable required password on restart.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
Smart Card Security Enable/disable power-on support for smart cards.
This feature is supported by select smart
✎
card readers only.
Embedded Security ■ Enable/Disable the embedded security chip.
■ Restore embedded security chip to factory
settings.
■ Enable/Disable power-on authentication
support.
■ Enable/Disable automatic DriveLock.
■ Reset power-on authentication credential
Embedded Security settings are accessible
✎
only if the notebook is equipped with an
embedded security chip.
Device security Enable/Disable devices in the system.
Enable NIC for inclusion in MultiBoot.
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Table 2 -3
Tools M enu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
notebook.
Memory Check ■ Run a self-test on memory modules in
the notebook.
■ View information about memory modules
installed in the notebook.
Maintenance and Service Guide 2–5
Troubleshooting
Selecting from the Advanced Menu
Table 2 -4
Advanced Menu
Select To Do This
Language (or press f2) Change the Computer Setup language.
Boot options ■ Enable/Disable MultiBoot, which sets a startup
sequence that can include most bootable
devices and media in the system.
■ Set the boot order.
Device options ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/Disable multiple pointing devices at
startup. (To set the notebook to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)
■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled
❐ A USB keyboard, mouse, and hub work
even when a Windows operating system
is not loaded.
❐ The notebook starts from a bootable hard
drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB connector to the
notebook or to an optional docking
device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
tablet PC runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart 2.17—
Nonfunctioning
Device.”
Go to
“Flowchart
2.18—Nonfunction
ing Keyboard”
“Flowchart
2.19—Nonfunction
ing Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
or
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in notebook and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
notebook.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
notebook and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
tablet PC from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that notebook is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove notebook,
replace docking
device.
Reinstall
notebook into
docking device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new notebook.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart 2.17—No
nfunctioning Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Notebook
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot notebook.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart 2.17—
Nonfunctioning
Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
notebook.
Y
Y
Reset the notebook.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Notebook,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the Setup utility.
“Flowchart 2.17—Non
Go to
functioning Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
notebook.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Go to
“Flowchart 2.17—No
nfunctioning Device.”
Y
Reset the notebook.
Y
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–22 Maintenance and Service Guide
Refer to
Section 1.2,
“Resetting the
Notebook,”
instructions.
for
“Flowchart 2.17—Non
Go to
functioning Device.”
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Notebook in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace the following docking device
components one at a time, as applicable.
Check audio status after each change.
1. Reseat docking device audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking device audio board.
5. Replace backplane board.
6. Replace I/O board.
Y
“Flowchart 2.17—Non
Go to
functioning Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in notebook
(if applicable).
Audio? Done
Replace the following components
individually, retesting after each
replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close notebook,
plug in power,
and reboot.
or other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–25
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
Keyboard
operating
properly?
Replace internal
keyboard or
cable.
Y
Keyboard
Done Done
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the notebook
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace
NIC/modem (if
applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem
connection
working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Notebook Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna boards and cables)
15.4-inch, WSXGA, TFT
15.4-inch, WXGA, TFT
15.4-inch, UXGA, TFT
2 Switch covers (include LED board and LED board cable)
For use only with HP Compaq nw8240 and
nc8230 models
For use only with HP Compaq nx8220 models
3 Keyboards, with pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
378203-181
378203-201
378203-221
378203-081
378203-051
378203-121
378203-041
378203-151
378203-211
378203-DD1
378203-002
378203-BB1
378203-061
378203-291
378203-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
Number
382684-001
382682-001
382683-001
382680-001
384133-001
378203-161
378203-091
378203-131
378203-251
378203-171
378203-231
378203-BA1
378203-071
378203-101
378203-111
378203-AB1
378203-281
378203-141
378203-031
378203-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Notebook Major Components
3–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Spare Part
Item Description
3 Keyboards, without pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
4 TouchPads (include TouchPad cable)
With TouchPad buttons and pointing stick buttons
With TouchPad buttons
5 Thermal plate (includes fan and thermal paste) 382674-001
385548-181
385548-201
385548-221
385548-081
385548-051
385548-121
385548-041
385548-151
385548-211
385548-DD1
385548-002
385548-BB1
385548-061
385548-291
385548-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
Number
385548-161
385548-091
385548-131
385548-251
385548-171
385548-231
385548-BA1
385548-071
385548-101
385548-111
385548-AB1
385548-281
385548-141
385548-031
385548-001
382675-001
382676-001
6 Heat sink (includes thermal paste) 379799-001
7 Processors (include thermal paste)
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)
Maintenance and Service Guide 3–5
378224-001
378223-001
378222-001
378221-001
378220-001
Illustrated Parts Catalog
Notebook Major Components
3–6 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
8 Mini PCI communications cards
802.11b/g Mini PCI modem, for use in most of
the world
802.11b/g Mini PCI modem, for use in the rest of
the world
802.11b/g combination wireless local access network
(WLAN) card, for use internationally
802.11b/g combination WLAN card, for use in Japan
802.11b/g combination WLAN card, for use in
the United States
802.11a/b/g combination WLAN communications
card, for use internationally
802.11a/b/g combination WLAN communications
card, for use in Japan
802.11a/b/g combination WLAN communications
card, for use in the United States
802.11a/b/g Mini PCI WLAN communications card,
for use in Europe, the Middle East, and Africa
802.11a/b/g Mini PCI WLAN communications card,
for use in Japan
802.11a/b/g Mini PCI WLAN communications card,
for use in most of the world
802.11a/b/g Mini PCI WLAN communications card,
for use in the rest of the world
(Continued)
Spare Part
Number
381582-001
381583-001
373032-002
373032-291
373032-001
373033-002
373033-291
373033-001
373900-021
373900-291
373900-001
373901-001
Maintenance and Service Guide 3–7
Illustrated Parts Catalog
Notebook Major Components
3–8 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Spare Part
Item Description
Miscellaneous Plastics Kit 382691-001
Includes:
9a
9b
9c
9d
9e
10 TPM security card 379807-001
11 Top covers (include speakers)
12 Memory modules
13 Modem board (high-speed 56K) 325521-001
RTC battery
PC Card slot space savers (2)
Bluetooth cover (includes 1 captive screw)
Memory module compartment cover (includes 1 captive screw)
Hard drive cover (includes 2 captive screws)
Not illustrated:
Notebook feet
For use only with HP Compaq nw8240 models
For use only with HP Compaq nc8230 and
nx8220 models
DDR2, PC2-4200, CL3, 533 MHz
1024 MB
512 MB
256 MB
DDR2, PC2-3200, CL3, 400 MHz
1024 MB
512 MB
256 MB
Number
382679-001
382678-001
373121-001
373120-001
373119-001
391021-001
391020-001
391019-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Notebook Major Components
3–10 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Item Description
14 System boards
With 128-MB video memory, for use only with
HP Compaq nw8240 models
With 128-MB video memory, for use only with
HP Compaq nc8320 and nx8220 models
With 64-MB video memory, for use only with
HP Compaq nc8230 and nx8220 models
15 System board frame (includes RJ-11 connector
module and cable)
16 Serial connector module (includes serial connector
module cable)
17 Broadcomm Bluetooth wireless board (includes
Bluetooth board cable)
18 Base enclosures
For use only with HP Compaq nw8240 models
For use only with HP Compaq and nc8230 and
nx8220 models
Spare Part
Number
382686-001
382687-001
382688-001
382689-001
382690-001
367871-001
384132-001
382681-001
Maintenance and Service Guide 3–11
Illustrated Parts Catalog
Notebook Major Components
3–12 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Spare Part
Item Description
19 Battery packs
8-cell, 4.8-AHr
8-cell, travel battery
20 Push button module 382693-001
21 MultiBay II devices
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
22 Hard drives (include frame and connector)
7200-rpm
60-GB 380950-001
23 Audio board (includes audio board cable and
USB board cable)
5400-rpm
80-GB
60-GB
40-GB
Number
372771-001
367456-001
373314-001
375557-001
373315-001
379810-001
379809-001
379808-001
382677-001
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit
Table 3-2
Spare Part Number 382691-001
Item Description
1 Hard drive cover (includes 2 captive screws)
2 Bluetooth cover (includes 1 captive screw)
3 Memory module compartment cover (includes 1 captive screw)
4 PC Card slot space saver
5 Notebook feet (4)
6 RTC battery
3–14 Maintenance and Service Guide
3.4 Miscellaneous Cable Kit
Illustrated Parts Catalog
Tabl e 3-3
Spare Part Number 389014-001
Item
1 LED board cable
2 Bluetooth cable
3 TouchPad cable
4 RJ-11 connector module and cable
5 Serial connector board cable
6 Audio board cable
7 USB board cable
Maintenance and Service Guide 3–15
Description
Illustrated Parts Catalog
3.5 Mass Storage Devices
Tabl e 3-4
Spare Part Number Information
Spare Part
Item Description
1 Hard drives (include frame and connector)
7200-rpm
60-GB 380950-001
2 Optical drives (include bezel)
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
3–16 Maintenance and Service Guide
5400-rpm
80-GB
60-GB
40-GB
Number
379810-001
379809-001
379808-001
373314-001
375557-001
373315-001
Illustrated Parts Catalog
3.6 Miscellaneous (Not Illustrated)
Tabl e 3-5
Spare Part Information
Spare Part
Description
Adjustable notebook stand 372420-001
Advanced Docking Station 374804-001
Docking Station 374803-001
Docking Station Miscellaneous Plastics Kit 380045-001
Carrying cases
Number
Nylon top load
Nylon entry level
USB 1.1 diskette drive 359118-001
Maintenance and Service Guide 3–17
325815-001
and
325815-002
325814-001
Illustrated Parts Catalog
Tabl e 3-5
Spare Part Information
Description
Power supply, 90 watt, slim line profile 374791-001
Power cords
For use in:
Australia and New Zealand 246959-011
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden
Brazil 246959-201
Canada, French Canada, Latin America, Taiwan, Thailand,
and the United States
Denmark 246959-081
Hong Kong and the United Kingdom 246959-031
Israel 246959-BB1
Italy 246959-061
Japan 246959-291
Korea 246959-AD1
Sweden 246959-AG1
(Continued)
Spare Part
Number
246959-021
246959-001
3–18 Maintenance and Service Guide
Tabl e 3-5
Illustrated Parts Catalog
Spare Part Information
Description
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
■ Hex socket HM5.0×12.0 screw lock
■ Phillips PM3.0×5.0 screw
■ Phillips PM3.0×4.0 screw
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.0×10.0 spring-loaded
screw
■ Phillips PM2.0×8.0 shoulder screw
■ Phillips PM2.0×6.0 screw
(Continued)
Spare Part
Number
382692-001
■ Phillips PM2.0×5.0 screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×2.0 screw
■ Phillips PM1.5×4.0 screw
■ Phillips PM1.5×3.0 screw
■ Torx 8 M2.0×9.5 screw
■ Torx 8 M2.0×6.0 screw
■ Torx 8 M2.0×4.0 screw
3.7 Sequential Part Number Listing
Table 3 -6
Sequential Part Number Listing
Spare Part
Number Description
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
246959-011 Power cord for use in Australia and New Zealand
246959-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden
246959-031 Power cord for use in Hong Kong and the United Kingdom
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
246959-061 Power cord for use in Italy
246959-081 Power cord for use in Denmark
246959-201 Power cord for use in Brazil
246959-291 Power cord for use in Japan
246959-AD1 Power cord for use in Korea
246959-AG1 Power cord for use in Sweden
246959-BB1 Power cord for use in Israel
325521-001 Modem board (high-speed 56K)
325814-001 Nylon entry level carrying case
325815-001 Nylon top load carrying case
325815-002 Nylon top load carrying case
359118-001 USB 1.1 diskette drive
367456-001 8-cell travel battery pack
367871-001 Broadcomm Bluetooth wireless board, includes cable
372420-001 Adjustable notebook stand
372771-001 8-cell, 4.8-AHr battery pack
373032-001 802.11b/g combination WLAN Mini PCI communications card
for use in the United States
373032-002 802.11b/g combination WLAN Mini PCI communications card
for use internationally
373032-291 802.11b/g combination WLAN Mini PCI communications card
for use in Japan
373033-001 802.11a/b/g combination WLAN card Mini PCI
communications card for use in the United States
3–20 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
373033-002 802.11a/b/g combination WLAN Mini PCI communications
card for use internationally
373033-291 802.11a/b/g combination WLAN Mini PCI communications
card for use in Japan
373119-001 256-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373120-001 512-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373121-001 1024-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373314-001 8X DVD-ROM drive
373315-001 24X DVD/CD-RW Combo Drive
373900-001 802.11a/b/g combination WLAN card Mini PCI
communications card for use in most of the world
373900-021 802.11a/b/g combination WLAN Mini PCI communications
card for use in Europe, Middle East, and Africa
373900-291 802.11a/b/g combination WLAN Mini PCI communications
card for use in Japan
373901-001 802.11a/b/g High Band combination WLAN Mini PCI
communications card
374791-001 90 watt, slim line profile power supply
374803-001 Docking Station
374804-001 Advanced Docking Station
375557-001 DVD+RW/R and CD-RW Combo Drive
378203-001 Keyboard, with pointing stick for use in the United States
378203-002 Keyboard, with pointing stick for use internationally
378203-031 Keyboard, with pointing stick for use in the United Kingdom
378203-041 Keyboard, with pointing stick for use in Germany
Maintenance and Service Guide 3–21
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378203-051 Keyboard, with pointing stick for use in France
378203-061 Keyboard, with pointing stick for use in Italy
378203-071 Keyboard, with pointing stick for use in Spain
378203-081 Keyboard, with pointing stick for use in Denmark
378203-091 Keyboard, with pointing stick for use in Norway
378203-101 Keyboard, with pointing stick for use in Sweden
378203-111 Keyboard, with pointing stick for use in Switzerland
378203-121 Keyboard, with pointing stick for use in French Canada
378203-131 Keyboard, with pointing stick for use in Portugal
378203-141 Keyboard, with pointing stick for use in Turkey
378203-151 Keyboard, with pointing stick for use in Greece
378203-161 Keyboard, with pointing stick for use in Latin America
378203-171 Keyboard, with pointing stick for use in Saudi Arabia
378203-181 Keyboard, with pointing stick for use in Belgium
378203-201 Keyboard, with pointing stick for use in Brazil
378203-211 Keyboard, with pointing stick for use in Hungary
378203-221 Keyboard, with pointing stick for use in Czech Republic
378203-231 Keyboard, with pointing stick for use in Slovakia
378203-251 Keyboard, with pointing stick for use in Russia
378203-281 Keyboard, with pointing stick for use in Thailand
378203-291 Keyboard, with pointing stick for use in Japan
378203-AB1 Keyboard, with pointing stick for use in Taiwan
3–22 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378203-AD1 Keyboard, with pointing stick for use in Korea
378203-BA1 Keyboard, with pointing stick for use in Slovenia
378203-BB1 Keyboard, with pointing stick for use in Israel
378203-DD1 Keyboard, with pointing stick for use in Iceland
378220-001 Intel Pentium M 1.60-GHz processor, includes thermal paste
378221-001 Intel Pentium M 1.73-GHz processor, includes thermal paste
378222-001 Intel Pentium M 1.86-GHz processor, includes thermal paste
378223-001 Intel Pentium M 2.00-GHz processor, includes thermal paste
378224-001 Intel Pentium M 2.13-GHz processor, includes thermal paste
379799-001 Heat sink (includes thermal paste)
379807-001 Trusted Platform Module (TPM) security card
379808-001 5400-rpm, 40-GB hard drive (includes frame and connector)
379809-001 5400-rpm, 60-GB hard drive (includes frame and connector)
379810-001 5400-rpm, 80-GB hard drive (includes frame and connector)
380045-001 Docking Station Miscellaneous Plastics Kit
380950-001 7200-rpm, 60-GB hard drive (includes frame and connector)
381582-001 802.11b/g WLAN Mini PCI communications card for use in
most of the world
381583-001 802.11b/g WLAN Mini PCI communications card for use in the
rest of the world
382674-001 Thermal plate (includes fan and thermal paste)
382675-001 TouchPad with TouchPad buttons and pointing stick buttons
(includes TouchPad cable)
382676-001 TouchPad with TouchPad buttons (includes TouchPad cable)
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
382677-001 Audio board (includes audio board cable and USB board
cable)
382678-001 Top cover for use only with HP Compaq nc8230 and
nc8220 models (includes speakers)
382679-001 Top cover for use only with HP Compaq nw8240 models
(includes speakers)
382680-001 Switch cover for use only with HP Compaq nw8240 and
nc8230 models (include LED board and LED board cable)
382681-001 Base enclosure for use only with HP Compaq and nc8230 and
nc8220 models
382682-001 Display assembly, 15.4-inch, WXGA, TFT (includes wireless
antenna boards and cables)
382683-001 Display assembly, 15.4-inch, UXGA, TFT (includes wireless
antenna boards and cables)
382684-001 Display assembly, 15.4-inch, WSXGA, TFT (includes wireless
antenna boards and cables)
382686-001 System board with 128-MB video memory, for use only with
HP Compaq nw8240 models
382687-001 System board with 128-MB video memory, for use only with
HP Compaq nc8230 and nc8220 models
382688-001 System board with 64-MB video memory, for use only with
HP Compaq nc8230 and nc8220 models
382689-001 System board frame (includes RJ-11 connector module and
cable)
382690-001 Serial connector module (includes serial connector
module cable)
382691-001 Miscellaneous Plastics Kit
3–24 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
382692-001 Miscellaneous Screw Kit
382693-001 Push button module
384132-001 Base enclosure for use only with HP Compaq nw8240 models
384133-001 Switch cover for use only with HP Compaq nc8220 models
(include LED board and LED board cable)
385548-001 Keyboard, without pointing stick for use in the United States
385548-002 Keyboard, without pointing stick for use internationally
385548-031 Keyboard, without pointing stick for use in the United Kingdom
385548-041 Keyboard, without pointing stick for use in Germany
385548-051 Keyboard, without pointing stick for use in France
385548-061 Keyboard, without pointing stick for use in Italy
385548-071 Keyboard, without pointing stick for use in Spain
385548-081 Keyboard, without pointing stick for use in Denmark
385548-091 Keyboard, without pointing stick for use in Norway
385548-101 Keyboard, without pointing stick for use in Sweden
385548-111 Keyboard, without pointing stick for use in Switzerland
385548-121 Keyboard, without pointing stick for use in French Canada
385548-131 Keyboard, without pointing stick for use in Portugal
385548-141 Keyboard, without pointing stick for use in Turkey
385548-151 Keyboard, without pointing stick for use in Greece
385548-161 Keyboard, without pointing stick for use in Latin America
385548-171 Keyboard, without pointing stick for use in Saudi Arabia
385548-181 Keyboard, without pointing stick for use in Belgium
Maintenance and Service Guide 3–25
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
385548-201 Keyboard, without pointing stick for use in Brazil
385548-211 Keyboard, without pointing stick for use in Hungary
385548-221 Keyboard, without pointing stick for use in Czech Republic
385548-231 Keyboard, without pointing stick for use in Slovakia
385548-251 Keyboard, without pointing stick for use in Russia
385548-281 Keyboard, without pointing stick for use in Thailand
385548-291 Keyboard, without pointing stick for use in Japan
385548-AB1 Keyboard, without pointing stick for use in Taiwan
385548-AD1 Keyboard, without pointing stick for use in Korea
385548-BA1 Keyboard, without pointing stick for use in Slovenia
385548-BB1 Keyboard, without pointing stick for use in Israel
385548-DD1 Keyboard, without pointing stick for use in Iceland
389014-001 Miscellaneous Cable Kit
390121-001 1024-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
390120-001 512-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
390119-001 256-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
3–26 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Torx T8 screwdriver
■ 5.0-mm socket for system board locks
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the notebook, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the notebook, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
in hibernation, turn the notebook on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch
of shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are 78 screws and screw locks, in 15 different sizes, that
may have to be removed, replaced, or loosened when servicing
the notebook. Make special note of each screw and screw lock
size and location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw and screw lock sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the notebook.
Serial Number Location
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the notebook for
disassembly
Battery pack
5.4 Hard drive 2 loosened to remove the
5.5 Notebook feet 0
5.6 MultiBay II device 1
5.7 External memory module 1 loosened to remove the
5.8 Bluetooth board 1 loosened to remove the
5.9 Keyboard 2
5.10 Switch cover 3 to remove the switch cover
5.11 RTC battery 0
# of Screws Removed
0
hard drive cover
1 loosened to remove the
hard drive
6 to disassemble hard drive
memory module
compartment cover
Bluetooth board cover
2 removed to remove
Bluetooth board
6 to remove the LED board
5.12 Thermal plate 4 loosened
4 removed
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
5.13 Heat sink 4 loosened
5.14 Processor 1 loosened
5.15 TPM security card 1
5.16 Internal memory module 0
5.17 TouchPad 1
5.18 Mini PCI communications card 0
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized
for use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore notebook functionality. Then contact
Customer Care.
5.19 Display assembly 8
5.20 Top cover 2 rubber screw covers
5.21 Modem board 2
5.22 System board 7 screws
5.23 System board frame 2
(Continued)
# of Screws Removed
16 screws
2 screw locks
5.24 Push button module 1
5.25 Serial connector module 2 screw locks
5.26 Audio board 2
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the
notebook is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
8-cell, 4.8-AHr 372771-001
Maintenance and Service Guide 5–5
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the rear panel
toward you.
b. Slide and release the battery pack lock latch 1 to the right.
(The battery pack partially disengages from the
notebook.)
c. Slide and hold the battery pack release latch 2 to the
right.
d. Slide the battery pack straight back 3 and remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5–6 Maintenance and Service Guide
5.4 Hard Drive
Hard Drive Spare Part Number Information
Removal and Replacement Procedures
7200-rpm
60-GB 380950-001
5400-rpm
80-GB
60-GB
40-GB
1. Prepare the notebook for disassembly (Section 5.3).
2. Loosen the 2 PM2.0×4.0 screws 1 that secure the hard drive
cover to the notebook.
3. Lift the left side of the hard drive cover and swing it to the
right 2.
4. Remove the hard drive cover.
The hard drive cover is included in the Miscellaneous
✎
Plastics Kit, spare part number 382691-001.
379810-001
379809-001
379808-001
Removing the Hard Drive Cover
Maintenance and Service Guide 5–7
Removal and Replacement Procedures
5. Loosen the PM2.5×13.0 spring-loaded hard drive retention
screw 1.
6. Grasp the mylar tab 2 on the left side of the hard drive and
slide the hard drive to the right 3 to disconnect it from the
system board.
7. Remove the hard drive from the hard drive bay 4.
Removing the Hard Drive
5–8 Maintenance and Service Guide
Removal and Replacement Procedures
8. Remove the following:
1 Two PM3.0×5.0 screws
2 Two PM3.0×4.0 screws
3 Two PM1.5×4.0 screws
9. Lift the frame straight up 4 to remove if from the hard drive.
10. Remove the hard drive connector 5 from the hard drive.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to reassemble and install the
hard drive.
Maintenance and Service Guide 5–9
Removal and Replacement Procedures
5.5 Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet are
included in the Miscellaneous Plastics Kit, spare part number
382691-001.
Replacing the Notebook Feet
5–10 Maintenance and Service Guide
Removal and Replacement Procedures
5.6 MultiBay II Device
MultiBay II Device Spare Part Number Information
DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
1. Prepare the notebook for disassembly (Section 5.3).
2. Position the notebook with the left side toward you.
3. If it is installed, remove the T8M2.0×4.0 screw 1 that
secures the MultiBay II device to the notebook.
4. Gently press in on the left side of the device 2 to unlock it.
5. Slide the device 3 from the notebook.
373314-001
375557-001
373315-001
Removing the MultiBay II Device
Reverse the above procedure to install a MultiBay II device.
Maintenance and Service Guide 5–11
Removal and Replacement Procedures
5.7 External Memory Module
Memory Module Spare Part Number Information
DDR2, PC2-4200, CL3, 533 MHz
1024 MB
512 MB
256 MB
DDR2, PC2-3200, CL3, 400 MHz
1024 MB
512 MB
256 MB
1. Prepare the notebook for disassembly (refer to Section 5.3).
2. Position the notebook with the front toward you.
373121-001
373120-001
373119-001
391021-001
391020-001
391019-001
5–12 Maintenance and Service Guide
Removal and Replacement Procedures
3. Loosen the PM2.0×4.0 screw 1 that secures the memory
module compartment cover to the notebook.
4. Lift the right side of the cover up and swing it to the left 2.
5. Remove the memory module compartment cover.
The memory module compartment cover is included in the
✎
Miscellaneous Plastics Kit, spare part number 382691-001.
Removing the Memory Module Compartment Cover
Maintenance and Service Guide 5–13
Removal and Replacement Procedures
6. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the module opposite the socket rises away from the
notebook.)
7. Slide the module away from the socket at an angle 2.
8. Remove the memory module board.
Note that memory modules are slotted 3 to prevent incorrect
✎
installation into the memory module socket.
Removing the External Memory Module
Reverse the above procedure to install an external memory
module.
5–14 Maintenance and Service Guide
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