Compaq NC4000 User Manual

Maintenance and Service Guide

HP Compaq Notebook nc4000 Series

Document Part Number: 310030-001

May 2003

This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. SD Logo is a trademark.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Compaq Notebook nc4000 Series First Edition May 2003 Document Part Number: 310030-001

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–9

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Window. . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Configuration

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8

3.4 Port Replicators and Mass Storage Devices . . . . . . 3–10

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–10

5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

iv Maintenance and Service Guide

5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.14 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . . 5–36

5.15 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37

5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Speaker/Microphone . . . . . . . . . . . . . . . . . . . . . . . 5–41

5.18 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.20 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Contents

C Screw Listing

Index

Maintenance and Service Guide v

Product Description

The HP Compaq Notebook nc4000 Series of personal notebooks offer advanced modularity, Intel Mobile Pentium-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

HP Compaq Notebook nc4000 Series

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 and 1-2.

Table 1 -1

HP Compaq Notebook nc4000 Model Naming Conventions

Key

Cnc4000 P 160 X2 60 0 C/C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type P = Intel Pentium-M

3 Processor speed 160 = 1.6 GHz

4Display type/

size/resolution

5 Hard drive size 60 = 60 GB

6 Optical drive

designator

7 Integrated

communication/ wireless device

8 RAM 51 = 512 MB 25 = 256 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

10 SKU#

C = Compaq nc4000 = nc4000

140 = 1.4 GHz

150 = 1.5 GHz

X = XGA (1024 × 768) 2 = 12.x in

40 = 40 GB

N = None

G = Combination

modem and

GB NIC M = Modem N = None

130 = 1.3 GHz

30 = 30 GB

d = 802.11a/b/g c = 802.11b/g j = 802.11b/g +

Bluetooth

m = 802.11a/b/g +

Bluetooth N = none p = Bluetooth

1–2 Maintenance and Service Guide

Product Description

Table 1 -2

HP Compaq Notebook nc4000 Models

All HP Compaq Notebook nc4000 models use configuration code LN5Z and feature:

■ Dual point pointing device (TouchPad and pointing stick)

■ 6-cell, 4.0 wH lithium ion (Li ion) battery pack

■ 3-year warranty on parts and labor

Cnc4000 P 160 X2 40 N G/d 51 O

French Canada DG987A ABC United States DG987A ABA

Cnc4000 P 160 X2 40 N G/d 51 2

French Canada DG988A ABC United States DG988A ABA

Cnc4000 P 150 X2 60 N G/m 51 O

Asia Pacific France Italy

Cnc4000 P 150 X2 40 N G/j 51 O

Belgium Denmark Europe France Germany Greece Italy

Cnc4000 P 150 X2 40 N G/j 51 2

Belgium Denmark Europe France Germany Greece Italy

DG994A UUF DG994A ABF DG994A ABz

DG991A UUG DG991A ABY DG991A ABB DG991A ABF DG991A ABD DG991A AB7 DG991A ABZ

DG992A UUG DG992A ABY DG992A ABB DG992A ABF DG992A ABD DG992A AB7 DG992A ABZ

Japan United States

The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom

DG994A ABE DG994A ABA

DG991A ABH DG991A ABN DG991A AB9 DG991AABE

DG991A AK8 DG991A UUZ DG991A ABU

DG992A ABH DG992A ABN DG992A AB9 DG992AABE

DG992A AK8 DG992A UUZ DG992A ABU

Maintenance and Service Guide 1–3

Product Description

Table 1 -2

HP Compaq Notebook nc4000 Models

Cnc4000 P 150 X2 40 N G/c 25 O

(Continued)

Asia Pacific France Germany Italy

Cnc4000 P 140 X2 40 N G/N 25 O

Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) Korea

DG993A UUF DG993A ABF DG993A ABD DG993A ABZ

DG244A UUF DG244A ABG DG244A UUG DG244A AC4 DG244A AKB DG244A ABY DG244A ABB DG244A ABF DG244A ABC DG244A ABD DG244A AB7 DG244A AB5 DG244A AKC DG244A A2M DG244A ACJ DG244A ABT DG244A ABZ DG244A ABK DG244A ACF DG244A AB1

Japan Spain United States

Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

DG993A ABJ DG993A ABE DG993A ABA

DG244A ABM DG244A ABH DG244A ABN DG244A AB2

DG244A AKD DG244A AB9 DG244A ACB DG244A ABV DG244A AKN DG244A ABE DG244A AK8 DG244A UUZ DG244A AB0 DG244A AKL DG244A AB8 DG244A ABU DG244A ABA

1–4 Maintenance and Service Guide

Table 1 -2

HP Compaq Notebook nc4000 Models

Cnc4000 P 140 X2 40 N G/N 25 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) Korea

DG245A UUF DG245A ABG DG245A UUG DG245A AC4 DG245A AKB DG245A ABY DG245A ABB DG245A ABF DG245A ABC DG245A ABD DG245A AB7 DG245A AB5 DG245A AKC DG245A A2M DG245A ACJ DG245A ABT DG245A ABZ DG245A ABK DG245A ACF DG245A AB1

Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

(Continued)

Product Description

DG245A ABM DG245A ABH DG245A ABN DG245A AB2

DG245A AKD DG245A AB9 DG245A ACB DG245A ABV DG245A AKN DG245A ABE DG245A AK8 DG245A UUZ DG245A AB0 DG245A AKL DG245A AB8 DG245A ABU DG245A ABA

Maintenance and Service Guide 1–5

Product Description

Table 1 -2

HP Compaq Notebook nc4000 Models

Cnc4000 P 130 X2 30 N G/p 25 O

(Continued)

Belgium Denmark Europe France Germany Greece Italy

Cnc4000 P 130 X2 30 N G/p 25 2

Belgium Denmark Europe France Germany Greece Italy

DG989A UUG DG989A ABY DG989A ABB DG989A ABF DG989A ABD DG989A AB7 DG989A ABZ

DG990A UUG DG990A ABY DG990A ABB DG990A ABF DG990A ABD DG990A AB7 DG990A ABZ

The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom

1.2 Features

■ Intel Pentium-M 1.6-, 1.5-, 1.4-, or 1.3-GHz processor with

400-MHz processor side bus and 1024-KB L2 cache, varying by notebook model

■ 12.1-inch XGA (1024 × 768) TFT display with over 16.7

million colors, varying by notebook model

■ ATI Mobility Radeon graphics with user selectable 32- or

64-MB DDR Synchronous DRAM (SDRAM)

■ 60-, 40-, or 30-GB high-capacity hard drive, varying by

notebook model

■ 256-MB high-performance SDRAM, expandable to 1.0 GB

■ Microsoft Windows 2000 or Windows XP Pro, varying by

notebook model

■ Full-size Windows 98 keyboard with Dual Stick (TouchPad

and pointing stick)

DG989A ABH DG989A ABN DG989A AB9 DG989AABE DG989A AK8 DG989A UUZ DG989A ABU

DG990A ABH DG990A ABN DG990A AB9 DG990AABE DG990A AK8 DG990A UUZ DG990A ABU

1–6 Maintenance and Service Guide

Product Description

■ 56-Kbps V.92 modem integrated on the system board

■ Integrated Secure Digital (SD) flash media slot

■ Integrated wireless support of 802.11a/b/g and Bluetooth

devices

■ Support for one Type I or II PC Card slot with support for

both 32-bit CardBus and 16-bit PC Cards

■ External 65 W AC adapter with power cord

■ 6-cell Li ion battery pack

■ PremierSound 16-bit sound

■ Support for the following drives through the optional

Advanced or Common Port Replicators or the USB MultiBay cradle:

❏ 1.44-MB diskette drive ❏ 24X Max CD-ROM drive ❏ 8X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-CDRW combination drive

■ Connectors for: ❏ One Type II PC Card slot ❏ External monitor ❏ Microphone in ❏ DC power ❏ RJ-11 (modem) ❏ RJ-45 (NIC) ❏ Infrared port ❏ S-video TV-out connector ❏ USB port ❏ Docking connector ❏ Travel battery connector

Maintenance and Service Guide 1–7

Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

2. Remove the real time clock (RTC) battery (refer to Section 5.16, “RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–8 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Battery calibration

■ Lid switch Standby/resume

■ Power/Standby button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–9

Product Description

1.5 External Components

The external components on the front and right side of the notebook are shown in below and described in Table 1-3.

Front and Right Side Components

Tabl e 1-3

Front and Right Side Components

Item Component Function

1 Microphone Inputs single-channel sound.

2 Wireless on/off light On: The wireless mini PCI card and/or

Bluetooth are on. Off: The wireless mini PCI card and

Bluetooth are off.

3 Power/Standby light On: Power is turned on.

Blinking: Notebook is in Standby.

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

5 Display release latch Opens the notebook.

1–10 Maintenance and Service Guide

Tabl e 1-3

Front and Right Side Components

Item Component Function

Product Description

(Continued)

6 Security cable slot Attaches an optional security cable to the

7 Hard drive bay Holds the primary hard drive.

8 Exhaust vent Enables airflow to cool internal

CAUTION: To prevent overheating, do not obstruct vents. Using the

notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

notebook.

components.

Maintenance and Service Guide 1–11

Product Description

The notebook rear panel and left side components are shown below and described in Table 1-4.

Rear Panel and Left Side Components

Tabl e 1-4

Rear Panel and Left Side Components

Item Component Function

1 Exhaust vent Enables airflow to cool internal

CAUTION: To prevent overheating, do not obstruct vents. Using the

notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

2 S-Video out jack Connects an optional S-Video device, such

3 External monitor

1–12 Maintenance and Service Guide

connector

components.

as a television, VCR, camcorder, overhead projector, or video capture card.

Connects an optional external monitor or overhead projector.

Tabl e 1-4

Rear Panel and Left Side Components

Item Component Function

Product Description

(Continued)

4 USB connectors (2) Connect USB 1.1- and 2.0-compliant

5 DC power connector

RJ-45 jack RJ-11 jack

6 RJ-45 network jack Connects a network cable.

7 RJ-11 modem jack Connects a modem cable.

8 Infrared port Links another IrDA-compliant device for

9 PC Card eject button Ejects an optional PC Card from the PC

10 PC Card slot Supports optional Type I or Type II 32-bit

11 Secure Digital

(SD) slot

12 Audio line-out jack Connects optional powered stereo

devices to the notebook using a standard USB cable.

The right connector also functions as a self-powered USB connector and allows an optional External MultiBay to be connected to the notebook using the External MultiBay-Powered USB cable.

Connects an AC adapter or an optional Automobile power adapter/charger, aircraft power adapter, or DC cable.

wireless communication.

Card slot.

(CardBus) or 16-bit PC Cards.

Supports SD Cards and MMCs (multimedia cards).

speakers, headphones, headset, or television audio.

13 Microphone input jack Connects an optional monaural

14 Speaker Produces system sound.

Maintenance and Service Guide 1–13

microphone.

Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

Table 1 -5

Keyboard Components

Item Component Function

1 Fn key Executes frequently used system functions

2 Caps lock key On: Caps lock is on.

3 F1 through F12

function keys

4 Num lock key On: Num lock is on and the internal keypad is

5 Internal keypad Converts keys to numeric keypad.

6 Cursor control

keys

7 Applications key Displays shortcut menu for items beneath the

8 Microsoft Windows

logo key

1–14 Maintenance and Service Guide

when pressed in combination with another key.

Execute frequently used system functions when pressed in combination with the Fn key.

enabled.

Move the cursor around the screen.

pointer.

Displays the Windows Start menu.

The notebook top components are shown below and described in Table 1-6.

Top Components

Tabl e 1-6

Top Components

Item Component Function

Product Description

1 Display lid switch Secures the display when it is closed.

2 Hard drive activity light On: The hard drive is being accessed.

3 Num lock light On: Num lock is on or the embedded

numeric keypad is enabled.

4 Quick Launch

buttons (3)

Maintenance and Service Guide 1–15

Enable you to access common functions with a single keystroke.

Product Description

Tabl e 1-6

Top Components

Item Component Function

5 Power button When the notebook is:

■ Off, press and release to turn on the

■ In Standby, press and release to exit

■ In Hibernation, press and release to exit

6 Mute button Mutes system volume.

7 Volume buttons (2) Adjust the system volume.

8 Caps lock light On: Caps lock is on.

9 Scroll lock light On: Scroll lock is on.

(Continued)

notebook.

Standby.

Hibernation. If the system has stopped responding and Windows shut down procedures cannot be used, press and hold for 5 seconds to turn off the notebook.

10 Pointing stick Moves the pointer and selects or activates

11 Pointing stick buttons Function like the left and right buttons on an

12 TouchPad Moves the pointer and selects or activates

13 TouchPad buttons Function like the left and right buttons on an

1–16 Maintenance and Service Guide

items on the screen.

external mouse.

items on the screen. Can be set to perform other mouse functions, such as scrolling and double-clicking.

external mouse.

The external components on the bottom of the notebook are shown below and described in Table 1-7.

Bottom Components

Table 1 -7

Bottom Components

Item Component Function

Product Description

1 Hard drive bay Supports the primary hard drive.

2 Hard drive retention screw Secures the hard drive to the

Maintenance and Service Guide 1–17

The hard drive is secured to the notebook by one screw.

notebook.

Product Description

Table 1 -7

Bottom Components

Item Component Function

(Continued)

3 Intake vents Enable airflow to cool internal

4 Travel battery connector Connects the optional travel

5 Docking connector Connects the notebook to an

6 Mini PCI compartment Contains the mini PCI wireless

7 Memory expansion

8 Battery release latch Releases the primary battery pack

9 Battery bay Holds the primary battery pack.

CAUTION: To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

compartment

components.

battery bay. The travel battery connector has a plastic cover that must be opened before connecting the travel battery bay.

optional port replicator.

card.

Contains 1 memory expansion slot for optional memory expansion boards.

from the battery bay.

1–18 Maintenance and Service Guide

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard, TouchPad, and pointing stick

■ Audio

■ Intel Mobile Pentium-M processors

■ Fan

■ PC Card

■ Modem, NIC, and wireless devices

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Product Description

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

Maintenance and Service Guide 1–19

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■ Diagnostics for Windows—A system information and

diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows 2000, Windows XP Professional, or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or an optional docking base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

F10 while the

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

Selecting from the File Menu

Table 2 -1

File Menu

Select To Do This

Troubleshooting

System Information

■ View identification information about the

notebook, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

Restore Defaults Replace configuration settings in Computer

Ignore Changes and Exit Cancel changes entered during the current

Save Changes and Exit Save changes entered during the current

diskette.

Setup with factory default settings. Identification information is retained.

session, then exit and restart the notebook.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Password Options (Password options can be

selected only when a power-on password has been set.)

Device Security Enable/disable:

The setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

System IDs Enter identification numbers for the notebook,

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

a docking base, and all battery packs in the system.

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that

can include most bootable devices and media in the system.

Troubleshooting

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 -3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

■ Specify how the notebook recognizes

multiple identical docking bases that are identically equipped. Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.

■ Enable/disable the reporting of the processor

serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North

America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

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