The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;
NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, the Compaq logo, and Deskpro Registered U. S. Patent and Trademark Office.
PREMIER
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation.
MMX and Celeron are trademarks of Intel Corporation.
SOUND is a trademark of Compaq Computer Corporation.
•
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Maintenance & Service Guide
Compaq Deskpro EP Series of Personal Computers
Fourth Edition (June 2000)
First Edition (July 1999)
Part Number 134011-004
Spare Part Number 143685-001
Compaq Computer Corporation
preface
About This Guide
Symbols and Conventions ........................................................................................................ vii
Technician Notes ...................................................................................................................... vii
Locating Additional Documentation ....................................................................................... viii
chapter 1
Product Description
1.1 Model Overview ............................................................................................................. 1-2
1.2 System Design................................................................................................................. 1-3
for reference when servicing the Compaq Deskpro EP Series of Personal Computers. Only
authorized technicians trained by Compaq should attempt to repair this equipment.
Compaq Computer Corporation reserves the right to make changes to these models
without notice.
Symbols and Conventions
The following text and symbols mark special messages throughout this guide:
✎
WARNING:
!
could result in bodily harm or loss of life.
CAUTION:
damage to equipment or loss of data.
Text set off in this manner presents commentary, sidelights, clarifying
information, or specific instructions.
Text set off in this manner indicates that failure to follow directions in the warning
Text set off in this manner indicates that failure to follow directions could result in
Technician Notes
WARNING:
!
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed wiring board modifications may void any
warranty.
Only authorized technicians trained by Compaq should attempt to repair this
is a troubleshooting and repair guide that can be used
WARNING:
!
•
•
Disconnect the power from the computer by unplugging the power cord either from the electrical
outlet or the computer.
CAUTION:
the AC power cord into a properly grounded AC outlet only.
To reduce the risk of electric shock or damage to the equipment:
Do not disable the power grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
The computer is designed to be electrically grounded. To ensure proper operation, plug
Compaq Deskpro EP Series of Personal Computersvii
Locating Additional Documentation
The following documentation is available to support these products:
! User Documentation
! Technical Training Guides
! Compaq Service Advisories and Bulletins
! Compaq QuickFind
! Technical Reference Guide
! Compaq Service Quick Reference Guide
viiiAbout This Guide
chapter
1
RODUCT DESCRIPTION
P
This chapter describes the model offerings and features of Compaq Deskpro EP Series of
Personal Computers.
Compaq Deskpro EP Series of Personal Computers
Compaq Deskpro EP Series of Personal Computers1-1
1.1Model Overview
Compaq Deskpro EP Series of Personal Computers ship as either desktop or minitower
models. They contain the unique, flexible Compaq ATX chassis, which allows you to
easily reconfigure the unit as a minitower by (1) removing the drives from the computer,
(2) standing the unit on its side, (3) rotating the drives and bezel blanks 90 degrees, then
(4) reinserting the drives into the drive bays.
✎
The Compaq Deskpro EP Series, Intel 440BX chipset models will be referred to
in this MSG as 440BX.
The Compaq Deskpro EP Series, Intel 810 chipset models will be referred to in
this MSG as 810 or Intel 810.
The Compaq Deskpro EP Series, Intel 810e chipset models will be referred to in
this MSG as 810e or Intel 810e.
1-2Product Description
1.2System Design
! Desktop models of the Compaq Deskpro EP Series of Personal Computers use an
innovative chassis to house the removable system board, expansion boards, power
supply, and mass storage devices.
Internal components are accessible when the access panel is removed.
!
The front bezel is a multi-part assembly that attaches to the chassis with release
!
latches. Attached to the back of the front bezel is a subpanel that holds the bezel
blanks.
! The system board may be removed from the chassis after the access panel is
removed. Details of the disassembly procedure are found in Chapter 4, “Removal
and Replacement Procedures.”
! The drive bays are located in the front of the chassis; there are two 3.5-inch drive
bays for internal hard drives and three 5.25-inch drive bays for accessible mass
storage.
The chassis design allows drive installation without the use of rails. Guide screws
!
installed on each side of the drive ensures its proper alignment within the drive
bay. Extra guide screws are provided in the front of the chassis.
! The desktop model of this computer may be converted to a minitower
configuration. See Chapter 4, “Removal and Replacement Procedures,” for
additional information and instructions.
Detailed descriptions of the system components are presented in the sections that follow.
Compaq Deskpro EP Series of Personal Computers1-3
1.3Preinstalled Software
This computer ships with Windows 95, Windows 98, or Windows NT 4.0 installed as the
operating system, and also contains the following preloaded software:
ROM-based Setup utilities
!
Compaq Diagnostics for Windows
!
! Compaq support software and device drivers
! Online
! Intelligent Manageability
! Power Management with Energy Saver features
! Security Management
! Remote Management Tools
! Microsoft Internet Explorer
Safety & Comfort Guide
1.3.1Ordering Additional Software
If you plan to run any of the following operating systems on the computer, you must
install the corresponding Compaq device drivers and utilities before attempting to use the
computer:
IBM OS/2
!
! NetWare
! Microsoft Windows NT Workstation 3.51 or 4.0
A version of Microsoft Windows 95 that is different from the one included with
!
the computer
To order copies of suitable device drivers and utilities:
Order the
!
contains the latest device drivers, utilities, and flashable ROM images needed to
run MS-DOS, Windows 3.1, Windows 95, Windows NT Workstation 3.51, IBM
OS/2, and NetWare on the Compaq commercial desktop product.
Support Software CD for Compaq Desktop Products.
(English only)
This compact disc
! Download the software from the Compaq World Wide Web site
(www.compaq.com).
Purchase backup diskettes.
!
The
Support Software CD
A single CD-ROM that gives one-time access to the latest support software (North
!
America only).
! A yearly subscription that delivers up to 12 monthly CD-ROMs.
The annual subscription provides continuous access to the latest developments.
✎
1-4Product Description
can be purchased in either of two ways:
When calling Compaq to place an order, be sure to have the serial number of the
computer available. This number is necessary for all purchases.
1.4Computer Features
Compaq Deskpro EP Series of Personal Computers ship with a mouse and keyboard.
Some models are also equipped with a CD-ROM drive. A Compaq color monitor or other
compatible monitor does not ship with the computer.
1.4.1Front Panel Controls and LEDs - 440BX
Front Panel Controls and LEDs - 440BX
Ref. Component/FunctionRef.Component/Function
Power-On Light
1
Diskette Drive Activity Light
2
Diskette Eject Button
3
CD-ROM Eject Button*
4
CD-ROM Activity Light*
5
*CD-ROM models only.
**Flashes when an ATAPI device, such as the hard drive, is active.
6
7
8
9
CD-ROM Volume Control*
CD-ROM Headphone Jack*
Dual-State Power Button
Drive Activity Light**
Compaq Deskpro EP Series of Personal Computers1-5
1.4.2Front Panel Controls and LEDs - Intel 810/810e
Front Panel Controls and LEDs - Intel 810/ 810e
Ref. Component/FunctionRef.Component/Function
Power-On Light
1
Diskette Drive Activity Light
2
Diskette Eject Button
3
Serial Number
4
CD-ROM Eject Button*
5
*CD-ROM models only.
**Flashes when an ATAPI device, such as the hard drive, is active.
6
7
8
9
:
CD-ROM Drive Busy Indicator*
Headphone Volume Control
Stereo Headphone Jack
Dual-State Power Button
Drive Activity Light**
1-6Product Description
1.4.3Rear Panel Connectors - 440BX
Rear Panel Connectors - 440BX
Ref. ComponentComponent
Power Cord Connector
1
Voltage Select Switch (switches
2
voltage between 115V and 230V to
match geographical requirements)
Universal Serial Bus (USB)
3
Connectors (2) (connects the
computer to any USB peripheral while
the computer is operating; is a fully
functional plug and play connector)
Keyboard Connector
4
Mouse Connector
5
Parallel Port Connector
6
Audio features are available on select models only.
*
7
8
9
:
;
<
Serial Connectors (2)
Monitor Connector
Headphone Connector*
Line-Out Audio Connector*
Line-In Audio Connector*
Microphone Connector *
Compaq Deskpro EP Series of Personal Computers1-7
1.4.4Rear Panel Connectors - Intel 810/810e
Rear Panel Connectors - Intel 810/810e
Ref. ComponentRef.Component
Power Cord Connector
1
Voltage Select Switch (switches
2
voltage between 115V and 230V to
match geographical requirements)
Universal Serial Bus (USB)
3
Connectors (2) (connects the
computer to any USB peripheral
while the computer is operating; is
a fully functional plug and play
connector)
Serial Connectors
4
Keyboard Connector*
5
Mouse Connector*
6
Monitor Connector
7
*Keyboard and mouse ports are interchangeable
8
9
:
;
<
=
Headphone Connector
Line-Out Audio Connector
Serial Number
Line-In Audio Connector
Microphone Connector
Parallel Port Connector
1-8Product Description
1.4.5Drive Positions
Drive Positions
Reference Drive BayConfiguration
1, 2
3
4, 5
✎
1, 2Two standard 5.25-inch, half-height bays for optional drives
3One standard 3.5-inch, 1.44-MB diskette drive mounted with a drive
adapter into a 5.25-inch bay
4, 5Two standard 3.5-inch drive bays; Bay 4 contains the preinstalled hard
drive; Bay 5 is available for an optional hard drive
Drive bay numbers are stamped on the chassis.
To verify the type and size of the mass storage devices installed in the computer, run
Compaq Computer Setup.
Compaq Deskpro EP Series of Personal Computers1-9
1.5Serial Number Location
The serial number and model information label is located on the access panel of the
unit 1. A second barcode label is located on the rear of the unit 2.
Serial Number Locations
For the purpose of AssetControl, the serial number is embedded in CMOS and in the
EEPROM on the system board and may be accessed through Diagnostics for Windows.
✎
The computer serial number should be provided to Compaq when requesting information
or ordering spare parts.
If the system board is replaced with a spare part from Compaq, the invalid serial
number condition will be recognized during POST. The original serial number
must then be reentered through Computer Setup. Refer to the Software Reference
Guide for more information.
CAUTION:
number and will create a mismatch between the serial number label and the electronic serial
number.
A system board borrowed from another computer is recognized as a valid serial
1-10Product Description
chapter
2
SPARE P ARTS
Compaq Deskpro EP Series of Personal Computers
.
Compaq Despro EP Series of Personal Computers 2-1
The Compaq Deskpro EP Series, Intel 440BX chipset models will be referred to
in this MSG as 440BX.
The Compaq Deskpro EP Series, Intel 810 chipset models will be referred to in
this MSG as 810 or Intel 810.
The Compaq Deskpro EP Series, Intel 810e chipset models will be referred to in
this MSG as 810e or Intel 810e.
2.1 System Unit
2.1.1 System Unit - 440BX
System Unit Spare Parts - 440BX Model
2-2 Spare Parts
System Unit Spare Parts - 440BX
DescriptionSpare Part Number
1 Access panel166867-001
2 Front bezel, complete with subpanel and bezel blanks166868-001
3 Power supply, 200 Watt166814-001
3 Power supply, 145 Watt332863-001
4 Logo Kit, Deskpro EP (1 ea., DT and MT)166924-001
5 FeetMiscellaneous Plastics
6 Power switch with cable, LED and switch holder (3 ea.)166925-001
7 Chassis/basepan (repair/exchange only)166880-001
Major Differences Between 440BX and Intel 810/810e
1 2.1-GB Ultra ATA hard drive (33/5400) 332861-001
* 3.2-GB Ultra ATA hard drive (33/5400) 332866-001
* 4.3-GB Ultra ATA hard drive (33/5400) 327646-001
* 4.3-GB Ultra ATA hard drive (66/5400) 134197-001
* 5.1-GB Ultra ATA hard drive (33/5400) 166872-001
* 6.4-GB Ultra ATA hard drive (33/5400) 166973-001
* 6.4-GB Ultra ATA hard drive (66/5400) 134198-001
* 10.0-GB Ultra ATA hard drive (33/5400) 320662-001
* 10.0-GB Ultra ATA hard drive (66/7200) 135364-001
* 10.0-GB Ultra ATA hard drive (66/5400) 134193-001
* 13.5-GB Ultra ATA hard drive (66/7200) 140515-001
* 15.0-GB Ultra ATA hard drive (33/7200) 120419-001
* 20.0-GB Ultra ATA hard drive (33/7200) 120420-001
* 22.6-GB Ultra ATA hard drive (33/7200) 388511-001
2 Diskette drive, 3.5-inch (141087-705), 1.44-MB, 3-mode, 1/3-
height, without bezel, includes drive bay adapter (179026-002)
* Diskette drive adapter 180808-001
3 24X Max tray load IDE CD-ROM drive 166869-001
* 32X Max tray load IDE CD-ROM drive 327659-001
* 40X Max tray load IDE CD-ROM drive 400807-001
* 52X Max tray load IDE CD-ROM drive 120696-001
* 60X Max tray load IDE CD-ROM drive 134195-001
* 8X DVD Drive 134196-001
*Not shown
(nn/nnnn) = hard drive transfer rate (MBytes/sec)/RPM
179161-001
. The increased speed of the Ultra ATA/66 drive is realized only on the Deskpro
EP Intel 800 series.
Ultra ATA/66 hard drives are backwards compatible with Ultra ATA/33 devices;
however, the data transfer rate is reduced to 33MB/sec.
Compaq Despro EP Series of Personal Computers 2-7
2.3 Cables
Cables
2-8 Spare Parts
Cables
Description Spare Part Number
Cable Kit includes: 166879-001
1a Diskette drive cable without twist, 11”
440BX only, (166838-001)
1b Audio cable, 21”, (288489-002)
* IDE hard drive cable, 7”
* IDE hard drive/CD-ROM cable, 14”
2a Diskette drive cable with twist, 11”, with pull tab,
* IDE Ultra ATA hard drive/CD-ROM cable, 10”, with pull tab,
* Switch mounting bracket (3 ea.), (166777-001)
* Dual-LED power cable (1 ea.), (387727-001)
* 40-position data cable, 12.5” (105876-001)
* Diskette drive/tape cable, with twist, no key, 34”
* RTF card for EP diskette drive cable (157354-001)
* Diskette drive cable with twist, 11”, without pull tab
3 Cable, IDE CD-ROM/hard drive, 14-inch, 80-conductor 278296-001
4 Power cord, AC, black (US, LA, Asia/Pacific, Brazil) 142766-001
* NIC Remote Wakeup cable 166974-001
* Power switch with cable and switch mounting bracket
* Audio cable, 25”.
* Video cable for P1610W color monitor 305717-001
*Not shown
440BX only, (247116-001)
440BX only, (242947-001)
Cable Kit (use on Intel 800 series products) includes: 166879-002
center polarization (143218-001)
center polarization, (108950-007)
Opt. (356107-001)
(387795-001)
(440BX and 810e PCA=010697-101 only) (3 ea.)
Use with Creative Labs SoundBlaster PCI 128V Audio Board.
166925-001
149806-001
Compaq Despro EP Series of Personal Computers 2-9
2.4 Standard and Optional Boards
Standard and Optional Boards
2-10 Spare Parts
Standard and Optional Boards
DescriptionSpare Part Number
1a PII System board, three-DIMM model (440BX)
(PCA=009635-101).
1b
PII System board, two-DIMM model (440BX)
(PCA=008312-101).
PII/PIII System board, three-DIMM model (440BX)
*
(PCA=010233-101) Shipped on all PII and PIII units after 2/23/99).
1c Intel 810 System Board (PCA=010174-101).401963-001
*Intel 810e System Board (PCA=010546-101).161422-001
*Intel 810e System Board (PCA=010697-101).187672-001
*PIII System board, three-DIMM model (440BX)
(PCA=010582-101).
2b Processor, Intel Celeron 266/66 w/heatsink. Use on 2-DIMM board). 332858-001