Compaq 5000 - Professional - 32 MB RAM, 5170 - Presario - 128 MB RAM, Presario 4900 Series, Presario 5000 Series, Presario 5100 Series Maintenance And Service Manual

Compaq.com - Compaq Presario Maintenance and Service Guide - 4900, 5000, & 5100 Series

United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Product

Description

Troubleshooting

Illustrated Parts

Catalog

Removal &

Replacement

Procedures

Jumper & Switch

Information

Specifications

See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.

Download ZIP file of complete MSG onto local hard drive.

This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.

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United States December 9, 2002

NOTICE

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 95 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Online Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Personal Computers

June 1998

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PREFACE

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario 4900, 5000, & 5100 Series Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 4900, 5000, & 5100
Series Personal Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to

follow directions in the warning could result in bodily harm or loss
of life.

CAUTION: Text set off in this manner indicates that failure to

follow directions could result in damage to equipment or loss of
data.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE:

Text set off in this manner presents commentary, sidelights, or interesting points of
information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair

this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.

Serial Number

When requesting information or ordering spare parts, the computer serial number should be provided to Compaq.
The serial number can be found on the front right side of the chassis (between the CD/DVD/Zip drives and the drive
door hinge), and on the rear of the computer above the power supply.

Locating Additional Information

The following documentation is available to support this product:

■ Compaq Presario documentation set

■ Introducing Windows 95 Guide

■ Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Service Quick Reference Guide

■ Compaq Help Center

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting

Illustrated Parts

Catalog

Removal &

Replacement

Jumper & Switch

Information

Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
compopnents

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Serial Number

The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts. The serial number is located
on the rear of the computer above the power supply, and also on the
chassis between the CD/DVD/Zip drives and the drive door hinge.

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Electrostatic Discharge

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly
throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table below shows the different amounts of static electricity generated by different activities .

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tubes 2,000 V 700 V 400 V
Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

NOTE: 700 volts can degrade a product!

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:

■ Protect all electrostatic parts and assemblies with conductive or approved containers

or packaging.

■ Keep electrostatic sensitive parts in their containers until they arrive at static-free

stations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging

or conductive foam.

Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground and proper materials selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Preventing Damage to Drives

To prevent static damage to hard drives, use the following precautions:

■ Handle drives gently, using static-guarding techniques.

■ Store drives in the original shipping containers.

■ Avoid dropping drives from any height onto any surface.

■ Handle drives on surfaces that have at least one inch of shock-proof foam.

■ Always place drives PCB assembly side down on the foam.

Grounding Methods

The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When
seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a
grounded floor mat.

Static-Shielding Protection Levels

Method

Antistatic Plastic Carbon-Loaded

Plastic

Metallized Laminate

Voltages

1,500 7,500 15,000

Grounding Workstations

To prevent static damage at the workstation, use the following precautions:

■ Cover the workstation with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, heel straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact

dissipative surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly

aids and Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are

conductive.

■ Use a portable field service kit with a static dissipative vinyl pouch that folds out of a

work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.

Grounding Equipment

Use the following equipment to prevent static electricity damage to the equipment:

Wrist Straps are flexible straps with a minimum of 1 megohm ±10% resistance to the ground cords. To
provide proper ground, a strap must be worn snug against the skin. On grounded mats without banana­plug connectors, connect a wrist strap with alligator clips.

Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most
types of boots and shoes. On conductive floors or dissipative floor mats, use them on both feet with a
minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.

Recommended Materials and Equipment

Other materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins, and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of 1 megohm of resistance

■ Static dissipative table or floor mats with hard tie to ground

■ Field service kits

■ Static awareness labels

■ Wrist straps and footwear straps providing 1 megohm ±10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Metal tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Product Description Troubleshooting Illustrated Parts Catalog

Home

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

REMOVAL & REPLACEMENT

Service Considerations

Listed below are some of the considerations that should be kept in mind during the disassembly and
assembly of the computer.

Tool Requirements

■ Phillips screwdriver

■ Needle-nose pliers

■ Flat-bladed screwdriver

■ Compaq Utilities software

Screws

The screws used in these products are not interchangeable. If an incorrect screw is used during the
reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws
removed during the disassembly process be kept with the part that was removed, then returned to
their proper locations.

IMPORTANT: As each subassembly is removed from the computer, it should

be placed away from the work area to prevent damage.

Cables and Connectors

System board
components

Power supply

Most cables used throughout the unit are ribbon cables. These must be handled with extreme care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending,
twisting, or tearing the cables, and ensure that they are placed in such a way that they cannot be
caught or snagged by parts being removed or replaced.

Front bezel

Instant On
button board

CAUTION: When servicing these computers, ensure that cables

are placed in their proper location during the reassembly process.
Improper cable placement can cause severe damage to the unit.

Creativity
Action Center

Ribbon Cable Positions

l

CD or DVD drive Creativity Action Center

Diskette drive Hard drive Zip drive

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Preparation for Disassembly

To prepare the computer for removal and replacement procedures, complete the following steps:

1

Remove any diskette, compact disc, or tape from the computer.

2

Turn off the computer and any peripheral devices that are connected to the
computer.

CAUTION: The computer power switch should
be turned off before you disconnect any cables.

3

Disconnect the power cord from the electrical outlet, and then from the
computer.

4

Disconnect all peripheral device cables from the computer.

IMPORTANT: During disassembly, label each cable as you remove

it. Be sure to note its position and routing.

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Hood

1

Perform the

preparation procedures

2

Remove the three screws from the
back of the computer

3

Grasp the handles on the bottom of
the hood, pull back slightly, and lift
the hood off the computer

To replace the hood, reverse this procedure.

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Fax/modem

1

Perform preparation procedures.

2

Remove the hood.

3

Remove the screw holding the
fax/modem bracket to the
chassis and pull the fax/modem
out of the slot.

To replace the fax/modem, reverse this
procedure.

IMPORTANT:

When replacing the
fax/modem,
download the latest
software from
SoftPaq. If
QuickRestore is
used, it may not
have the 56K
upgrade software
included.

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

System Board Bracket

There are ten steps in this procedure.

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

CAUTION: The fax/modem must

be removed before the system
board bracket, or damage may
occur to the system board.

4

Remove the screws from the top and the side of
the system board bracket and chassis.

NEXT STEP

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United States December 9, 2002

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Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the System Board Bracket,
continued

5

Push the system board bracket forward and
swing open.

NEXT STEP

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Maintenance and Service Guide

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REMOVAL & REPLACEMENT

Removing the System Board Bracket,
continued

6

Disconnect the serial port cable (top) and the
creativity action center cable (bottom) from the
system board.

NOTE:

Your board may differ from the one
shown.

NEXT STEP

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REMOVAL & REPLACEMENT

Removing the System Board Bracket,
continued

7

Disconnect the audio and power cables.

NEXT STEP

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REMOVAL & REPLACEMENT

Removing the System Board Bracket,
continued

8

Disconnect the diskette drive and hard
drive cables.

NEXT STEP

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting

Illustrated Parts

Catalog

Removal &

Replacement

Jumper & Switch

Information

Specifications

REMOVAL &
REPLACEMENT

Removing the
System Board
Bracket, continued

9

Disconnect the Zip
and CD/DVD drive
cables.

NEXT STEP

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Removal & Replacement Jumper & Switch Information Specifications

REMOVAL & REPLACEMENT

Removing the System Board Bracket,
continued

10

Slide the system board bracket back at an
angle, lining up the pins in the top and bottom
with the hinge opening, then pull the system
board bracket out of the chassis.

END OF SEQUENCE

To replace the system board bracket, reverse this
procedure.

CAUTION: When replacing the system

board bracket, ensure the fingers of the
I/O bracket are properly aligned to
prevent bending the fingers. Bending
the bracket fingers may damage the
system board.

Return to section index

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Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting

Illustrated Parts

Catalog

Removal &

Replacement

Jumper & Switch

Information

Specifications

REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE

This section provides general service information for Compaq 4900, 5000, & 5100 Series
Personal Computers. Adherence to the procedures and precautions described in this section is
essential for safe and proper service.

Electrostatic discharge

Service considerations

Preparation for disassembly

Serial number

Hood

Fax-modem

Serial port assembly

Mass storage devices

CD or DVD drive
Diskette drive
Hard drive
Zip drive

System board bracket

System board components

battery
cache (4910 model only)
memory module
processor
I/O panel
system board
video expansion module

Power supply

Front bezel

Instant On button board

Creativity Action Center

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Serial Port Cable Assembly

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

CAUTION: Remove the

fax/modem before removing
the system board bracket, or
the system board may be
damaged.

4

Open the system board bracket

5

Remove the two screwlocks that
secure the serial port to the chassis
and pull the serial port cable
assembly out of the chassis

To replace the serial port, reverse this
procedure.

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Mass Storage Devices - Index Page

1

3.5" Hard drive or 5.25" Hard drive

2

CD or DVD drive

3

Zip drive

4

Diskette drive

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3.5" Diskette
Drive

3.5" Hard
drive

5.25" Hard
drive

CD or DVD
drive

Zip drive

Mass storage
devices index
page

l

REMOVAL & REPLACEMENT

Mass Storage Devices

3.5" Hard Drive

There are six steps in this procedure.

1

Perform preparation
procedures.

2

Remove the hood.

3

Disconnect the signal and
power cables from the hard
drive.

NEXT STEP

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REMOVAL & REPLACEMENT

Mass storage devices

3.5" Hard Drive, continued

4

Remove the two screws from the top of the hard drive
bracket and chassis.

5

Slide the hard drive bracket straight back and up out of
the chassis.

NEXT STEP

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REMOVAL & REPLACEMENT

Mass Storage Devices

3.5" Hard Drive, continued

6

Remove the four screws

at the bottom of the hard drive

bracket to release the hard drive.

END OF PROCEDURE

To replace the 3.5-inch hard drive, reverse this procedure.

Return to index page

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3.5" Diskette
Drive

3.5" Hard
drive

5.25" Hard
drive

CD or DVD
drive

Zip drive

Mass storage
devices index
page

l

REMOVAL & REPLACEMENT

Mass Storage Devices

5.25" Hard Drive

There are seven steps in this sequence.

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

CAUTION: The fax/modem

must be removed before the
system board bracket, or the
system board may be damaged.

4

Open the system board bracket

5

Disconnect the signal and power
cables from the hard drive.

NEXT STEP

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REMOVAL & REPLACEMENT

Mass Storage Devices

5.25" Hard Drive

6

Remove the four screws from the sides of the hard
drive.

7

Lift the hard drive straight out of the chassis.

END OF SEQUENCE

To replace the hard drive, reverse this procedure.

Return to index page

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Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

3.5" Diskette
drive

3.5" Hard
drive

5.25" Hard
drive

CD or DVD
drive

Zip drive

Mass storage
devices index
page

l

REMOVAL & REPLACEMENT

Mass Storage Devices

CD or DVD Drive

NOTE:

Click

here to see how to

remove a CD or DVD that has
jammed in the drive.

To remove the CD or DVD drive, complete
the following seven steps:

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

CAUTION: If the fax/modem

is not removed before the
system board bracket, damage
may occur to the system
board.

4

Open the system board bracket

5

Disconnect the signal, power, and
audio cables from the CD or DVD
drive

NEXT STEP

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REMOVAL & REPLACEMENT

Mass Storage Devices

CD or DVD Drive, continued

6

Remove the four screws from the sides of the CD
or DVD drive

7

Pull the CD or DVD drive straight out of the front
of the chassis

END OF SEQUENCE

To replace the CD or DVD drive, reverse this procedure.

Return to section index

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Product Description Troubleshooting Illustrated Parts Catalog

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3.5" Diskette
drive

3.5" Hard
drive

5.25" Hard
drive

CD or DVD
drive

Zip drive

Mass storage
devices index
page

l

REMOVAL & REPLACEMENT

Mass Storage Devices

Zip Drive

There are eight steps in this sequence.

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

CAUTION: If the

fax/modem is not removed
before the system board
bracket, damage may occur
to the system board.

4

Open the system board bracket

5

Disconnect the signal and power
cables from the Zip drive.

NEXT STEP

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Product Description Troubleshooting

Illustrated Parts

Catalog

Removal &

Replacement

Jumper & Switch

Information

Specifications

REMOVAL &
REPLACEMENT

Mass Storage Devices

Zip Drive, continued

6

Remove the four screws
holding the Zip drive in
the chassis

7

Slide the Zip drive out the
chassis

NEXT STEP

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Catalog

Removal &

Replacement

Jumper & Switch

Information

Specifications

REMOVAL &
REPLACEMENT

Mass Storage Devices

Zip Drive, continued

8

Remove the four
screws holding the Zip
drive to the bracket

END OF PROCEDURE

Return to index
page

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Product Description Troubleshooting Illustrated Parts Catalog

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3.5" Diskette
drive

3.5" Hard
drive

5.25" Hard
drive

CD or DVD
drive

Zip drive

Mass storage
devices index
page

l

REMOVAL & REPLACEMENT

Mass Storage Devices

Diskette Drive

There are five steps in this
procedure.

1

Perform the preparation
procedures.

2

Remove the hood.

3

Disconnect the signal and
power cables from the
diskette drive.

NEXT STEP

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Product Description Troubleshooting Illustrated Parts Catalog

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REMOVAL & REPLACEMENT

Mass Storage Devices

Diskette Drive, continued

4

Remove the screw holding the diskette drive
bracket to the chassis, then grasp the tab and
pull the diskette drive straight back out of the
chassis.

NEXT STEP

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Product Description Troubleshooting Illustrated Parts Catalog

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REMOVAL & REPLACEMENT

Mass Storage Devices

Diskette Drive, continued

5

Remove the four screws from the sides of
the diskette drive bracket to release the
diskette drive from the bracket.

END OF SEQUENCE

To replace the diskette drive, reverse this procedure.

Return to section index

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Product Description Troubleshooting Illustrated Parts Catalog

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DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

System Board Components - Index Page

Cache (4910 model only)

Heat sink clip

I/O panel

Memory module

Processor & goalposts:

AMD K6 (4900 series)
Celeron (5000 & 5100 series)
Pentium II (5000 & 5100 series)

RTC battery

System board

Video expansion module

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Removing the Cache (4910 Model only)

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

4

Open the system board
bracket

5

Gently pull out the cache
from the socket on the
system board

To replace the cache, reverse
this procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

I/O Panel

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board bracket

5

Gently push the I/O panel into the chassis from
the rear of the chassis and remove

To replace the I/O panel, reverse this procedure.

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United States December 9, 2002

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Removing the Heat Sink Clip (on selected models)

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax-modem

4

Remove the system board bracket

5

Remove the processor

6

Remove the system board and separate it
from the bracket

7

Locate the two inserts under the system board
that secure the heat sink clip and unplug from
the system board

8

Remove the heat sink clip from the system
board

To replace the heat sink clip, reverse this procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

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Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

System Board

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board
bracket

5

Remove the processor

6

Remove the memory module

7

Remove the video expansion
module

8

Remove the six screws from
the system board and
separate it from the bracket

To replace the system board, reverse
this procedure.

NOTE:

The system board spare
part kit does not include
the processor, cache,
DIMM, or video
expansion module. The
components must be
transferred from the old
system board to the new
system board.

Compaq.com - Compaq Presario Maintenance and Service Guide - 4900, 5000, & 5100 Series

United States December 9, 2002

Maintenance and Service Guide

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Battery

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board bracket

5

Locate the RTC battery

6

Push out the socket levers

and
slide the RTC battery out of the
socket

To replace the RTC battery, reverse this
procedure.

WARNING: The clock/CMOS

lithium battery may explode
if mistreated. Do not abuse.
Use only replacement
batteries supplied by Compaq
Computer Corporation.

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Video Expansion Module

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system
board bracket

5

Pull out the tabs on the
sides of the socket
and unplug the video
expansion module from
the system board

To replace the video
expansion module, reverse
this procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Memory Module (DIMM)

1

Perform preparation
procedures

2

Remove the hood

3

Remove the
fax/modem

4

Remove the system
board bracket

5

Release the end latches
of the socket

and
unplug the DIMM from
the system board

To replace the DIMM, reverse
this procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

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module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

Cache

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Processor & Goalposts (5000 & 5100 Series boards)

This page shows the removal and replacement procedure for a Celeron processor. A Pentium II
processor may also be used on 5000 and 5100 series boards (it is standard on the 5030-5150 series
boards). Click this link for the

Pentium II removal/replacement procedure.

To see how to remove/replace the processor from a 4900 Series board, click this link: AMD K6.

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Open the system board bracket

5

Locate the Celeron processor

6

Open the top lever of the heat
sink clip to release the heat sink

7

Unplug the processor from the
system board and slide out from
the "goalposts"

To see how to remove the goalposts,
click this link.

To replace the Celeron processor,
reverse the procedure above.

IMPORTANT:

Ensure that the
processor is
properly aligned in
the goal posts
before plugging it
into the system
board.

CAUTION: Before

installing a new
processor, see

Jumper

and Switch Information

to reset the jumpers for
the processor. If the
processor is installed with
the incorrect jumper
settings, the processor
and system board may
be damaged.

Maintenance and Service Guide

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Product Description Troubleshooting Illustrated Parts Catalog

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Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Processor & Goalposts (5000 & 5100 Series boards)

This page shows the removal and replacement procedure for a Pentium II processor.

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

4

Open the system board
bracket

5

Locate the Pentium II
processor

6

If necessary, open the top
lever of the heat sink clip to
release the heat sink

7

Push in the release tabs on
the ends of the processor
"goalposts"

8

Unplug the processor from
the system board and slide
out of the goalposts

To see how to remove the

goalposts, click this link.

If your goalposts are different from
those illustrated, you may need to
click on this link instead:

Alternative goalposts

To replace the Pentium II
processor, reverse the procedure
above.

IMPORTANT:

Ensure that
the processor
is properly
aligned in the
goalposts
before
plugging it
into the
system board.

CAUTION: Before

installing a new
processor, see

Jumper and Switch
Information to reset

the jumpers for the
processor. If the
processor is installed
with the incorrect
jumper settings, the
processor and
system board may be
damaged.

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Product Description Troubleshooting Illustrated Parts Catalog

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Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Goalposts (Pentium II)

To remove the goalposts, remove the pushpins
that secure the goalposts to the system board,
then lift the goalposts off the board.

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Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

Processor &
goalposts

Memory
module

Video
memory

Battery

System
board

Heat sink
clip

I-O panel

System
board
components
index page

l

REMOVAL & REPLACEMENT

System Board Components

Processor - 4900 Series

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Open the system board bracket

5

Locate the AMD K6 processor

6

Remove the clip

from the

heat sink

7

Lift up the ZIF socket handle
and lift the heat sink and
processor out of the socket

To reinstall the AMD K6 processor,
rub a thermal transfer crayon on
the bottom of the heatsink, then
reverse the steps above. (The
thermal transfer crayon replaces
the thermal pad used with earlier
K6 processors.)

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Product Description Troubleshooting Illustrated Parts Catalog

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DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board
components

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Power Supply

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board bracket

5

Disconnect the power cables to these
mass storage devices:

■ 3.5" hard drive or 5.25" hard

drive

■ CD or DVD drive

■ Zip drive

■ diskette drive

6

Remove the four screws that secure
the power supply to the rear of the
chassis

7

Slide the power supply back and
remove from the chassis.

To replace the power supply, reverse this
procedure.

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DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Front Bezel

1

Perform preparation
procedures

2

Remove the hood

3

Remove the
fax/modem

4

Remove the system
board bracket

5

Release the latches at
the bottom, middle,
and top of the front
bezel, then remove the
front bezel from the
chassis.

To replace the front bezel,
reverse this procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Instant On Button Board

1

Perform preparation
procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board
bracket

5

Remove the front bezel

6

Remove the two screws
from the button assembly
and remove the assembly
from the rear of front
bezel

To replace the button board
assembly, reverse this
procedure.

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

DISASSEMBLY
SEQUENCE

Electrostatic
discharge

Service
considerations

Preparation
for
disassembly

Serial number

Hood

Fax-modem

System board
bracket

Serial port
assembly

Mass storage
devices

System board

Power supply

Front bezel

Instant On
button board

Creativity
Action Center

REMOVAL & REPLACEMENT

Creativity Action Center (for 5000/5100 Series only)

1

Perform preparation procedures

2

Remove the hood

3

Remove the fax/modem

4

Remove the system board
bracket

5

Remove the front bezel from
the chassis

6

Disconnect the cable from the
creativity action center

NEXT STEP

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Product Description Troubleshooting Illustrated Parts Catalog

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REMOVAL & REPLACEMENT

Creativity Activity Center, continued

7

Remove the screws holding the Creativity Action
Center port to the front bezel

8

Slide the Creativity Action Center port to one side
and pull it out

END OF SEQUENCE

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

TROUBLESHOOTING - INDEX PAGE

Clearing CMOS

Power-On Self Test (POST)

Configuration

Preparing the computer
Setup
Accessing Compaq utilities options

Diagnostic error codes

Troubleshooting without diagnostics

Checklist for minor problems
Hardware installation
Power
USB
Monitor
Diskette drive
Hard drive
CD drive
DVD drive
Resolving hardware conflicts

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Clearing
CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

l

TROUBLESHOOTING

Clearing CMOS

If the power-on password is unknown, clearing CMOS will disable the password and allow the
computer to be operated.

The board shown is one used for the 5000/5100 Series computers. If you have a

4900 Series

computer, click the link for the correct board and CMOS location.

CMOS jumper location

1

Complete the

preparation for

disassembly procedures.

2

Remove the hood.

3

Remove the fax/modem board.

4

Open the system board bracket.

NOTE:

If your board is different
from the one shown,
click

here to see two

alternative boards used
on 5000/5100 Series
computers.

5

To disable the password, move the
jumper

(J22) from pins 1-2 to pins
2-3 for 10 seconds, then return to
pins 1-2.

6

Replace the system board bracket and
perform the desired troubleshooting.

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TROUBLESHOOTING

Power-On Self Test (POST)

POST is a series of diagnostic tests that run automatically when the system is turned on. After the

computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:

■ Keyboard

■ System board

■ Memory modules

■ Video memory

■ Diskette drives

■ Hard drive

■ Power supply

POST also detects the type of mass storage devices installed in the computer.

If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.

NOTE: An external speaker must be installed into the speaker output connector to

hear audible beeps during POST.

Click a link below to find the probable cause and recommended action for a given error message.

Diskette Drive A or B Error Keyboard Controller Error System BIOS Shadowed

Extended RAM failed at
offset nnn

Keyboard Error System Cache Error

Failing Bits nnn Operating System Not

Found

System CMOS Checksum Bad

Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn

Fixed Disk Controller Failure Parity Check 2 System Timer Error

Incorrect Drive A Type Real Time Clock Error UMB Upper Limit Segment

Address nnn

Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed

POST Messages

Error message Probable Cause Recommended Action

Diskette Drive A or
B Error

Drive A: or B: is present, but fails the
BIOS POST diskette tests

1. Run Setup.

2. Replace the signal cables.

3. Replace the drive.

Extended RAM
failed at offset nnn

Extended memory not working or not
configured properly

1. Replace the memory modules.

2. Replace the system board.

Failing Bits nnn nnn is a map of the bits at the RAM

address which failed the memory test

1. Run Setup.

2. Replace the system board.

Fixed Disk 0 or 1
Failure

Hard drive is not working or not
configured properly

1. Run Setup.

2. Replace the signal cable.

3. Replace the hard drive.

Fixed Disk
Controller Failure

Hard drive is not working or not
configured properly

1. Run Setup.

2. Replace the system board.

Incorrect Drive A
Type

Type of diskette in drive A: not
correctly identified

1. Run Setup.

2. Replace the diskette drive.

Invalid NVRAM
Media Type

Problem with NVRAM (CMOS) access Replace the system board.

Keyboard Controller
Error

Keyboard, I/O keyboard controller (on
system board), or mouse error

1. Replace the keyboard.

2. Replace the mouse.

3. Replace the system board.

Keyboard Error Keyboard, I/O keyboard controller (on

system board), or mouse error

1. Replace the keyboard.

2. Replace the mouse.

3. Replace the system board.

Operating System
Not Found

Operating system cannot be located on
either drive A: or C:

Run Setup.

Parity Check 1 Parity error found in the system bus 1. Run Setup.

2. Replace the memory modules.

3. Replace the system board.

Parity Check 2 Parity error found in the I/O bus 1. Run Setup.

2. Replace the ISA board (modem).

Real Time Clock
Error

Real-time clock fails BIOS test Replace the system board.

System Battery is
Dead

RTC battery is dead 1. Replace the RTC battery.

2. Run Setup.

System BIOS
Shadowed

System BIOS copied to Shadow RAM Status message. No action required.

System Cache Error RAM cache failed the BIOS test Run Setup.

System CMOS
Checksum Bad

CMOS is corrupted or modified
incorrectly

Run Setup.

System RAM Failed
at Offset, nnn

System RAM failed Replace memory modules.

System Timer Error DMA, timers, etc. Replace the system board.

UMB Upper Limit
Segment Address

nnn

Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the
BIOS

Status message. No action required.

Video BIOS
Shadowed

Video BIOS successfully copied to
shadow RAM

Status message. No action required.

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Configuration

This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:

■ When a system configuration error is detected during the Power-On Self-Test

(POST)

■ To change factory default settings for some of the computer features

■ To change the system configuration, which is sometimes necessary when you add

or remove optional hardware

■ To set system configuration features

Click a link below to go to the appropriate subsection.

Preparing the Computer

Setup

Accessing Compaq Utilities Options

View System Information (INSPECT)

Preparing the Computer

If you encounter an error condition, complete the following steps before starting problem isolation
procedures:

1

Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.

2

Turn off the computer and peripheral devices.

CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.

3

Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.

4

Install loop-back and terminating plugs for complete testing.

Setup

The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:

■ Modify settings for audio, storage, power management, communications, and

input devices

■ Get an overall picture of the computer's hardware configuration

■ Verify configuration parameters in determining problems

■ Set time and date

Running Setup

To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. The following menu will appear:

NOTE:

The actual menu displayed on your computer may
vary slightly, depending on your configuration.

Accessing Compaq Utilities Options

This section provides information about the menu options accessible from the Compaq Utilities
menu.

Create a Compaq Utilities Diskette

A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:

1

Insert the QuickRestore CD into the CD drive.

2

From the Windows desktop, click on Start, then Program, then Windows
Explorer.

3

Click on the CD drive icon.

4

Double-click on the PCdiags folder.

5

Insert a diskette in the diskette drive.

6

Double-click on the QRST5.exe icon.

7

Press Enter when the QuickRestore label appears.

8

After the CD has completed copying to the diskette, eject the QuickRestore CD.

Running Compaq Utilities

To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. The following menu will appear:

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:

■ Contents of the operating system startup files

■ Current memory configuration

■ ROM version

■ Type of processor and coprocessor

■ Diskette and hard drives

■ Active printer and communications interfaces

■ Modem

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Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities
program. These error codes help identify possibly defective subassemblies.

Tables listed on this page give possible error codes, descriptions of each error condition, and actions
required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem has

been resolved, do not proceed with the remaining steps.

For assistance in the removal and replacement of a particular subassembly, see

Removal and Replacement

Procedures.

100­xx

Processor

800-xx

Monochrome video

3200­xx

Audio

200­xx

Memory

1100-xx

Serial

3300­xx

CD or DVD

300­xx

Keyboard

1200-xx

Modem

6600­xx

CD or DVD

400­xx

Parallel (printer)

1700-xx

Hard drive

8600­xx

Pointing device
interface

500­xx

Monitor

1900­xx

Tape drive

600­xx

Diskette drive

2400-xx

Video

Keyboard error codes

Error
Code

Description Recommended Action

301-xx

Keyboard short test, 8042
self-test failed

The following steps apply to error codes 301­xx through 304-xx:

1 Check the keyboard connection. If

disconnected, turn the computer off

and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the system board and retest.

302-xx

Keyboard long test failed

303-xx

Keyboard LED test, 8042
self-test failed

304-xx

Keyboard typematic test
failed

Parallel (printer) error codes

Error
Code

Description Recommended Action

401-xx

Printer failed or not
connected

The following steps apply to error codes 401-xx
through 498-xx:

1 Connect the printer.

2 Check power to the printer.

3 Install the loop-back connector and

retest.

4 Replace system board and retest.

402-xx

Printer data register failed

403-xx

Printer pattern test failed

498-xx

Printer failed or not
connected

Monochrome video error codes

Error
Code

Description Recommended Action

802-xx

Video memory test failed The following step applies to error codes 802-

xx through 824-xx:

Replace the system board and
retest.

824-xx

Monochrome video text mode
test failed

Serial error codes

Error
Code

Description Recommended Action

1101­xx

Serial Port Test The following steps apply to error codes 1101-xx through

1109-xx:

1 Check the switch settings on the serial/parallel

device, if applicable.

2 Replace the system board and retest.

1109­xx

Clock Register
Test

Modem error codes

Error
Code

Description Recommended Action

1201-xx

Modem Internal Loop-Back
Test

The following steps apply to error codes 1201-

xx through 1210-xx:

1 Refer to modem documentation for

correct Setup procedures.

2 Check the modem line.

3 Replace the modem and retest.

1202-xx

Modem Time-Out Error

1203-xx

Modem External Termination
Test

1204-xx

Modem Auto Originate Test

1206-xx

Dial Multifrequency Tone Test

1210-xx

Modem Direct Connect Test

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Diagnostic Error Codes (continued)

Hard drive error codes

Error
Code

Description Recommended Action

1700­xx

Hard drive ID types test failed The following steps apply to error codes 1700-

xx through 1799-xx:

1 Run Setup and verify drive type.
2 Replace the hard drive signal and power

cables and retest.
3 Replace the hard drive and retest.
4 Replace the system board and retest.

1701­xx

Hard drive format test failed

1702­xx

Hard drive read test failed

1703­xx

Hard drive write/read/compare
test failed

1704­xx

Hard drive random seek test
failed

1705­xx

Hard drive controller test failed

1706­xx

Hard drive ready test failed

1707­xx

Hard drive recalibration test
failed

1708­xx

Hard drive format bad track
test failed

1709­xx

Hard drive reset controller test
failed

1710­xx

Hard drive park head test failed

1714­xx

Hard drive file write test failed

1715­xx

Hard drive head select test
failed

1716­xx

Hard drive conditional format
test failed

1717­xx

Hard drive ECC* test failed

1719­xx

Hard drive power mode test
failed

1719-x

Hard drive power mode test
failed

1730-x

Fixed Disk 0 does not support
DMA Mode

1731-x

Fixed Disk 1 does not support
DMA Mode

1740-x

Fixed Disk 0 failed Set Block
Mode command

1741-x

Fixed Disk 1 failed Set Block
Mode command

1750-x

Fixed Disk 0 failed Identify
command

1751-x

Fixed Disk 1 failed Identify
command

1760-x

Fixed Disk 0 does not support
Block Mode

1761-x

Fixed Disk 1 does not support
Block Mode

1790-x

Disk 0 Configuration Error

1792-x

Secondary Disk Controller
Failure

1799­xx

Invalid hard drive type failed

*Error Correction Code

Tape drive error codes

Error
Code

Description Recommended Action

1900­xx

Tape ID failed The following steps apply to error codes 1900-xx

through 1906-xx:

1 Replace the tape cartridge and retest.
2 Check and/or replace the signal cable and

retest.
3 Replace the tape drive and retest.
4 Replace the system board and retest.

1901­xx

Tape servo write failed

1902­xx

Tape format failed

1903­xx

Tape drive sensor test
failed

1904­xx

Tape BOT/EOT test
failed

1905­xx

Tape read test failed

1906­xx

Tape
write/read/compare
failed

Pointing device interface error codes

Error
Code

Description Recommended Action

8601­xx

Pointing Device Interface
test failed

1. Replace with a working pointing device and retest.

2. Replace the system board and retest.

Audio error codes

Error
Code

Description Recommended

Action

3206-xx

Audio System
Internal Error

Replace the system
board and retest.

CD or DVD error codes

Error
Code

Description Recommended Action

3301­xx
3305­xx
66XX­xx

CD or DVD drive
read test failed

The following steps apply to error codes 3301-xx through
3305-xx and 66XX-xx:

1 Replace the CD or DVD and retest.*
2 Check the jumper settings on the CD or DVD

drive.

3 Check and/or replace the power and signal

cables and retest.
4 Replace the CD or DVD drive and retest.
5 Replace the backplane.

* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD
or DVD drive eject button (located on the front bezel) to eject the CD or DVD and
retest.

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Troubleshooting Without Diagnostics

This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.

Checklist For Solving Minor Problems

If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic
utilities:

■ Is the computer connected to a working power outlet?

■ Is the computer turned on and the power light illuminated?

■ Are all cables connected properly and seated?

■ Are all of the necessary device drivers installed?

■ Is the CONFIG.SYS file correct?

■ Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?

■ Was a nonbootable diskette loaded in the diskette drive at power-up?

■ Are all switch settings correct?

■ Was Computer Setup run after installing options (memory, disk drives, etc.)

and before installing industry standard architecture boards?

Quick checks and possible solutions for problems related to these topics:

CD drive hard drive VGA monitor

diskette drive hardware installation

DVD drive power

flat-panel monitor USB ports

are provided in the tables below. The procedure for

resolving hardware conflicts is also described.

Flat-panel monitor

Problem Probable cause(s) Possible solution

Screen is
blank.

Your computer may
not support flat-panel
monitors.

See your authorized dealer or reseller about CPU
support for the Digital Video Interface (DVI) needed.

Cannot find
video
connector on
rear of CPU for
flat-panel
monitor.

Your computer may
not have a digital flat­panel port (DFPP).

See your authorized dealer or reseller about CPU
support for flat-panel monitors.

The display
only fills part
of the screen.

The monitor does not
support your
resolution setting.

FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Change your
resolution setting in the Display dialog box:

1

Click on Start

2

Point at Settings and click on Control Panel

3

Double-click on Display

4

Click on the Setting tab, and move the sliding
pointer to give 1024 x 768 pixel resolution.

Green power
light is
flashing.

Your flat-panel
monitor does not
support the video
resolution or refresh
rate.

FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Connect a VGA
monitor temporarily and change your resolution
setting in the Display dialog box:

1

Click on Start

2

Point at Settings and click on Control Panel

3

Double-click on Display

4

Click on the Setting tab, and move the
sliding pointer to give 1024 x 768 pixel
resolution.

CD drive

Problem Probable

cause(s)

Possible solution

Cannot read
compact disc.

CD is not properly
seated in the drive.

Eject the CD, press down on the CD firmly to
correctly seat it in the drive, then reload.

CD has been loaded
upside down.

Eject the CD, turn it over, then reload.

CD may be dirty or
scratched.

Clean the CD or load another CD.

Cannot eject
compact disc
(tray-load
only).

CD is not properly
seated in the drive.

Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.

CD drive devices
are not
detected.

Power cycle delay. After turning the computer off, wait 30

seconds before turning the computer on again.

CD drive is not
connected properly.

Open the computer and check to see that the
drive cable is connected properly.

Proper driver is not
loaded

Restart the system and make sure the CD
drive drivers are loaded.

DVD drive

Problem Probable cause(s) Possible solution

Cannot
read DVD
disk

DVD or CD is not properly
seated in the drive.

Eject the DVD or CD, press down on the DVD or
CD firmly to correctly seat it in the drive, then
reload.

DVD or CD has been
loaded upside down.

Eject the disk, turn it over, then reload.

DVD or CD disk may be
dirty or scratched.

Load another DVD disk.

DVD does
not work in
the DOS
mode.

Proper drivers are not
loaded.

Restart the system and make sure the DVD
drive drivers are loaded.

Cannot
eject DVD
disk.

The system is in the
Sleep mode.

Press the Power button to bring the system back
to full power, then eject the DVD.

The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.

Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.

DVD disk is not properly
seated in the drive.

Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.

DVD drive
devices are
not
detected.

DVD drive is not
connected properly.

Open the computer and check to see that the
drive cable is connected properly.

Incorrect driver is
installed.

Ensure the correct driver is installed in

CONFIG.SYS.

Drive has been changed. Make sure the jumper setting is set for "Slave."

Proper drivers are not
loaded.

Restart the system and make sure the DVD
drive drivers are loaded.

Resolving Hardware Conflicts

Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices. For example, the factory default settings for the MIDI port audio
interface are:

Base I/O address 220H
MIDI Port Base I/O address 330H
Interrupt IRQ 5
8-bit DMA Channel 1

When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that
no devices are configured to use the same hardware resources. These resources can either be
dipswitch or jumper settings on the peripheral card or software configurable resources. The
Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for
the peripheral devices factory installed in your system. Refer to the User's Guide for the particular
peripheral cards you wish to install for information on how to view and select their settings.

To resolve hardware conflicts:

1 Change the hardware settings of your audio card or other peripheral card in your

system if the peripheral card is using any settings used by the factory-installed
devices.

2 If you are unsure of the settings of the peripheral cards, you can isolate the

source of the problem by temporarily removing all cards not maufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.

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Troubleshooting Without Diagnostics (continued)

Hard drive

Problem Probable cause(s) Possible solution

Hard drive error
occurs.

Hard disk has bad
sectors or has failed.

Run Computer Checkup (TEST) and Computer
Setup. Reformat the hard disk.

Drive not found.

Cable could be
loose.

Check cable connections.

Disk transaction
problem.

Either the directory
structure is bad or
there is a problem
with a file.

From the desktop click on the Start menu. Choose

Program

Accessories System Tools

Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program

Accessories

System Tools Disk Defragmenter.

Nonsystem disk
message.

The system is trying
to start from a
diskette that is not
bootable.

Remove the diskette from the diskette drive.

The system is trying
to start from the
hard drive but the
hard disk has been
damaged.

Insert a bootable diskette into the diskette drive
and restart the computer with Ctrl+Alt+Del.

Diskette boot has
been disabled in
Computer Setup.

Run Computer Setup and enable diskette boot.

Hard drive
operation seems
slow

OR

Hard drive
activity light is
not on,
or stays on
without blinking.

The hard disk files
may be fragmented.

From the desktop click on the Start menu. Choose

Program

Accessories System Tools

Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program

Accessories

System Tools Disk Defragmenter.

Hardware installation

Problem Probable cause(s) Possible solutions

A new device is
not recognized
as part of the
computer
system.

When the system advised you of
changes to the configuration,
you did not save the changes.

Reboot the computer and follow the

instructions for saving the changes.

The system may not have
automatically recognized the
new device.

Run Computer Setup and identify the

new device.

The cables for the new external
device are loose, or the power
cables are unplugged.

Check all cables.

The power switch for the new
external device is not turned on.

Turn off the computer, turn on the

external device, and then turn on the

computer to integrate the new device

with the computer.

Power

Problem Possible Solution

Computer will not turn on. Ensure that the computer is connected to a power

source.

Computer does not automatically
display the date and time.

The real-time clock (RTC) battery may need to be
replaced.

Click here for replacement procedures.

Computer does not beep during
POST.

The speaker volume may have been turned down. Select
the Volume option from the Control Panel and adjust the
volume.

Computer powered off
automatically.

The unit temperature may have been exceeded. Check
the fan for function and blockage.

USB

Problem Probable cause(s) Possible solution

USB device
does not
work with
the system.

The USB device and the
system may use
different USB
architectures.

Ensure that the USB device and the system share
the same USB architecture. (UHCI-compliant
devices will only work with a UHCI-compliant
system, and OHCI-compliant devices will only
work with a OHCI-compliant system).

Diskette Drive

Problem Probable cause(s) Possible solution

Diskette drive
light stays on.

Diskette may be damaged.

From the desktop click on the
Start menu. Choose Program
Accessories

System Tools

Scandisk to check for problems.

Diskette may be installed
incorrectly.

Remove the diskette and reinsert.

Software program may be
damaged.

Check the program diskettes.

Diskette drive
cannot write
to a diskette.

Diskette is not formatted. Format the diskette.

Diskette is write-protected. Either use another diskette that is

not write-protected or disable the
write protection on the diskette.

Writing to the wrong drive. Check the drive letter in your path

statement.

Not enough space is left on the
diskette.

Use another diskette to write the
information.

Diskette drive
cannot read a
diskette.

Diskette is not formatted. Format the diskette.

Using the wrong diskette type for
the drive type.

Use a diskette that is compatible
with the drive.

Reading the wrong drive. Check the drive letter in your path

statement.

Diskette drive has been disabled
by Computer Setup.

Run Computer Setup and enable
the diskette drive.

VGA Monitor

Problem Probable cause(s) Possible solution

Characters are
dim.

The brightness control is not
set properly.

Adjust the brightness control.

Screen is
blank.

A screen-blanking utility could
be installed.

Press any key. If the display

reappears, you have a screen-blanking

utility installed.

The brightness needs
adjusting.

Adjust the brightness control.

Screen save has been
initiated.

Press any key or move the mouse to

light the screen.

Garbled
characters on
the screen
are mixed with
text.

The ANSI.SYS driver is not in
the CONFIG.SYS file.

Add the ANSI.SYS driver to the

CONFIG.SYS file by adding the

following line:

DEVICE = C:\ANSI.SYS

Monitor
overheats.

There is not enough
ventilation space for proper
airflow.

Leave at least 3 inches (7.6 cm) of

ventilation space. Also, be sure there

is nothing on top of the monitor to

obstruct air flow.

Cursor will not
move using the
arrow keys on
the numeric
keypad.

The Num Lock key is on.

Press the Num Lock key. The Num

Lock light should not be on when you

want to use the arrow keys.

There is a possible application
error.

Restart the computer.

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SPECIFICATIONS

System Specifications

General system specifications

Video memory

System interrupts

System I/O (system function - shipping configuration)

System memory

System DMA

General System Specifications

U. S. Outside U. S.

Dimensions

Height 15.50 in 39.37 cm

Depth 12.00 in 30.48 cm

Width 8.63 in 21.92 cm

BTUs

<178 BTUs/hour*

Weight

24.0 lbs 10.9 kg

Shipping Weight

Gross 34.6 lbs 15.72 kg

Net 24 lbs 10.90 kg

Input
Requirements

Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC

Range Line Voltage 90 to 132 VAC 180 to 264 VAC

Line Frequency 47 to 63 Hz 47 to 63 Hz

Input Current 5.2 at 90 VAC 3.6 at 180 VAC

Power (watts)

Steady State 110 110

Environmental Requirements

Temperature

Operating 50° to 95° F 10° to 35° C

Shipping -4° to 140° F -20° to 60° C

Humidity (noncondensing)

Operating 8% to 90% 8% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum Altitude (unpressurized)

Operating 10,000 ft 3048 m

Nonoperating 30,000 ft 9144 m

*This number will increase if more bays/slots are occupied.

ATI 3-D RagePro Video Memory

Resolution Colors Vertical Refresh (Hz)

640 × 480 256 60 and 75
640 × 480 65K (high color) 60 and 75
640 × 480 16M (true color) 60
800 × 600 256 60 and 75
800 × 600 65K (high color, default) 60 and 75
800 × 600 16M (true color) 60 and 75
1024 × 768 256 60 and 75
1024 × 768 65K (high color) 60 and 75
1024 × 768 16M (true color)* 60 and 75
1280 × 1024 256 60
1280 × 1024 65K (high color)* 60
1280 × 1024 16M (true color)* 60

*With 4-MB video memory only

System Interrupts

Hardware IRQ System Function

IRQ 0 Refresh Timer
IRQ 1 Keyboard
IRQ 2 Interrupt Controller Cascade
IRQ 3 Controllerless modem (COM 2) shared data/fax
IRQ 4 Serial Port A (COM 1)
IRQ 5 Entertainment Audio*^
IRQ 6 Diskette Drive
IRQ 7 Parallel Port (LPT 1)*
IRQ 8 Real-Time Clock
IRQ 9 Available
IRQ 10 ISDN Modem if present*
IRQ 11 PCI Bus shared with Video, USB, DVD
IRQ 12 Mouse
IRQ 13 Numeric Coprocessor
IRQ 14 Disk Drive (Primary IDE)
IRQ 15 Disk Drive (Secondary IDE)
^

Audio must use this setting for game compatibility. Used for audio, MPU-401, and
volume control.
*Default configuration; other configurations are as follows:
Modem - IRQ 4, 10, 11, none
Parallel Port - IRQ 3, 4, 5, 9, 10, none
System Audio - IRQ 7, 9, 10, none
Serial Port - IRQ 3, 5, 7, 9, 10, 12, none

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SPECIFICATIONS

System Specifications (continued)

General system specifications

Video memory

System interrupts

System I-O

System memory

System DMA

System I/O

I/O Address (Hex) System Function (Shipping Configuration)

000 - 00F DMA Controller # 1
010 - 01F DMA controller aliases
020 Interrupt Controller # 1 Control Register
021 Interrupt Controller #1 Mask Register
022 - 03D Inerrupt Controller Aliases
040 - 043 Counter/Timer
044 - 04F Unused
050-053 Counter/Timer Aliases
053-05F Unused
060 Keyboard Controller Data Register
061 Port B: SERR/IOCHK NMI, Speaker, Refresh
062 - 063 Unused
064 Keyboard Controller Command/Status Register
065 - 06F Unused
070 NMI mask register (bit 7)
070 RTC/Configuration Memory Index Port (bit 6:0)
071 RTC/Configuration Memory Data Port
072 RTC Extended Index
073 RTC Extended Data
074-07F Unused
080 - 08F DMA Page Registers
090 - 091 Unused (alias of DMA page registers if PIIX4.4C.7=0)
092 Port 92 (fast reset and A20 gate)
093 - 09F Unused (alias of DMA page registers if PIIX4.4C.7=0)
0A0 Interrupt Controller # 2 Control Register
0A1 Interrupt Controller # 2 Mask Register
0A2 - 0B1 Unused
0B2 APM Control
0B3 APM Status
0B4-0BF Unused
0C0 - 0DF DMA Controller # 2
0E2 - 0E3 DDC2 Registers
0E4 - 0E5 Master I2C Interface
0E7 - 0E9 Unused
0EA Ultra I/O Index Register
0EB Ultra I/O Data Register
0EC- 0EF Modem Configuration
0F0 - 0F1 Coprocessor Busy Clear/Reset
0F2 - 0F8 Unused
OFA Unused
0FC-0FF Unused
100 - 101 Unused
102 Video Controller: POS 102 Register
103-12F Unused
132 - 16F Unused
170 - 177 Secondary IDE Controller (CD Drive)
178 - 1EF Unused
1F0 - 1F7 Primary IDE Controller (Hard Drive)
1F8 - 200 Unused
201 Joystick (Decode in ES 1869)
202 - 21F Unused
220 - 22F Entertainment Audio
230 - 25F Unused
260 - 263 Reserved - Modem use during POST
264 - 277 Unused
278 - 27F Reserved - Parallel Port (LPT 2)
280 - 2E7 Unused
2E8 - 2EF Reserved - Serial Port (COM 4)
2F0 - 2F7 Unused
2F8 - 2FF Modem (COM 2)
330 - 331 MPU-401 (Decode in ES 1869)
332 - 36F Unused
370 - 377 Reserved - Diskette Drive Controller 2 (370-371 used for

SIO lock/unlock)
378 - 37F Parallel Port (LPT 1)
380 - 387 Unused
388 - 38B Audio FM Synthesizer - ES 1869
38C - 3B3 Unused
3B4 - 3B5 Video Controller: Monochrome
3B6 - 3B9 Unused
3BA Video Controller: Monochrome
3BB Unused
3BC -3BF Reserved - Parallel Port
3C0 -3CF Video Controller: VGA Registers
3D0 - 3D3 Unused
3D4 - 3D5 Video Controller: Color
3D6 - 3D9 Unused
3DA Video Controller: Color
3DB - 3E7 Unused
3E8 - 3EF Reserved: Serial Port (COM 3)
3F0 - 3F7 Diskette Controller (Primary)
3F6 - 3F7 IDE Interface (Hard disk and CD or DVD Drive)
3F8 - 3FF Serial Port (COM 1)
4D0 Interrupt Controller 1 Edge/Level Control
4D1 Interrupt Controller 2 Edge/Level Control
4D2 - 677 Unused
678 - 67A Parallel Port ECP Mode
778 - 77A Parallel Port ECP Mode
CF8 PCI Configuration Index (32 bit I/O only)
CF9 Reset Control
CFC - CFF PCI Configuration Data
46E8 Video Controller: Adapter Sleep

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SPECIFICATIONS

System Specifications (continued)

General system specifications

Video memory

System interrupts

System I-O

System memory

System DMA

System Memory

Size Memory Address System Function

640 K 00000000 - 0009FFFF Base Memory
128 K 000A0000 - 000BFFFF Video RAM
32 K 000C0000 - 000C7FFF Video ROM
32 K 000C8000 - 000CFFFF Legacy USB Device Header (when legacy

support enabled)
64 K 000D000 - 000DFFFF Unused
48 K 000E0000 - 000EBFFF Unused (Not available for option cards. May

use for UMBs.)
16 K 000EC000 - 000EFFFF 16-bit cacheable, shadowable, read-only

memory. Not available for option cards.
64 K 000F0000 - 000FFFFF System BIOS ROM shadow image
15 M 00100000 - 00FFFFFF Standard Extended Memory
64 M 01000000 - 04FFFFFF Rest of Extended Memory
60 M 05000000 - 07FFFFFF Unused
512 K 08000000 - 0807FFFF Standard Direct Video Memory
512 K 08080000 - 080FFFFF Optional Direct Video Memory
1919 M 08100000 - 7FFFFFFF Unused
16 M 80000000 - 80FFFFFF Memory mapped I/O devices
~2000 M 81000000 - FDFDFFFF Unused/System ROM aliases
128 K FDFE0000 - FDFFFFFF System ROM (alias)
~32 M FE000000 - FFFDFFFF Unused
128 K FFFE0000 - FFFFFFFF System BIOS ROM

System DMA

Hardware System Function (Default) Alternate Mappings

DMA 0 ECP Parallel 1, 2, none
DMA 1 Entertainment Audio 0, 3, none
DMA 2 Diskette Drive none
DMA 3 Entertainment Audio 0, 1, none
DMA 4 Internally used for cascading
DMA 5 Available
DMA 6 Available
DMA 7 Available

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SPECIFICATIONS

Power Supply

U. S. Outside U. S.

Input Specifications

Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC

Range Input Line 90 to 132 VAC 180 to 264 VAC

Frequency Range 47 to 63 Hz 47 to 63 Hz

Power Factor 0.6 0.6

Input Power 280 Watts 280 Watts

Input Current 5.2 at 90 VAC 3.6 at 180 VAC

Inrush Current 80 A at 132 VAC

(cold start)

80 A at 264 VAC
(cold start)

Holdup Time 16 ms from zero crossing at

120 VAC

16 ms from zero crossing
at 240 VAC

General Specifications

Full Output Rating To 122° F and 5,000 ft

To 90° F and 10,000 ft
(derate linearly)

To 50° C and 1524 m
To 32° C and 3048 m
(derate linearly)

Minimum Load 3.0 A on + 5.0 V output

0.04 A on 12 V output

3.0 A on + 5.0 V output;

0.04 A on 12 V output

Ambient Temperature Range

Operating 50° to 122° F 10° to 50° C

Storage -40° to 151° F -40° to 66° C

Dielectric Voltage Withstand

Input to Ground 2500 VAC/1 second

Safety Standard

UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN
60 950 (VDE0805/11.91); EMKO-TSE (74-SEC) 207/93

Input Transient Susceptibility

Common and
Differential Mode
(superimposed on AC
line)

2500 V, 1 µs, damped sinusoidal
600 V, 10 µs pulse

Differential Mode 20% step change in AC input voltage

United States December 9, 2002

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SPECIFICATIONS

Diskette Drive

Diskettes

Size (in) 3.5 (8.89 cm)

High Density (MB) 1.44

Low Density (KB) 720

Light

Green

Height

One-third

Bytes per Sector

512

Sectors per Track

High Density 18

Low Density 9

Tracks per Side

High Density 80

Low Density 80

Read/Write Heads

2

Average Seek Time (ms)

Track-to-Track 3

Average 94

Settling Time 15

Latency Average 100

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SPECIFICATIONS

Specifications for Quantum hard drives immediately follow this link to Seagate hard drives

Quantum Hard Drives

4.0-GB 6.0-GB 6.0-GB 8.0-GB

Compaq Part Number

286119 286122 286556 286123

Formatted Capacity

Physical (MB)

Logical (MB)

4018
4018

6506
6506

6028
6028

8038
8038

Drive Type

65 65 65 65

Transfer Rate

Media (Mbits/sec)

Interface (MBytes/sec)

141.7

33.3

106.8

16.7

141.7

33.3

141.7

33.3

Typical Seek Time
(including settling)

Single Track (ms)

Average (ms)

Full Stroke (ms)

2.5

12.0

24.0

1.1

11.0

18.0

2.5

12.0

24.0

2.5

12.0

24.0

Disk Rotational Speed (RPM)

4000 4490 4000 4000

Cylinders

Physical
Logical

11490
8306

7855
13446

11490
12459

11490
15574

Data Heads

Physical
Logical

2
15

8
15

3
15

4
16

Sectors per Track

Physical
Logical

261-403
63

149-26963261-40363261-403

63

Buffer Size (kB)

128 128 128 128

Seagate Hard Drives

3.2 GB 4.0-GB 6.4 GB 8.4 GB

Compaq Part Number

262477 286118 179127 334180

Formatted Capacity

Physical (MB)

Logical (MB)

3227.1

3227.1

4019
4019

6448.6

6448.6

8445.0

8445.0

Drive Type

65 65 65 65

Transfer Rate

Media (Mbits/sec)

Interface (MBytes/sec)

87.8

16.7 (non-UDMA)

33.0 (UDMA)

87.8

16.7

83-140

33.3

83-140

33.3

Typical Seek Time
(including settling)

Single Track (ms)

Average (ms)

Full Stroke (ms)

2.0

12.0

20.0

2.0

12.0

21.0

1.7

11.5

20.2

1.7

11.5

20.2

Disk Rotational Speed (RPM)

4500 4500 5400 5400

Cylinders

Physical
Logical

5690
6253

5690
7787

13328
8557

8557
16383

Data Heads

Physical
Logical

6
16

8
16

6
15

8
16

Sectors per Track

Physical
Logical

63

114-23463180-30663180-306

63

Buffer Size (kB)

128 128 128 128

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SPECIFICATIONS

DVD Drive

Dimensions U. S. Metric

Width
Height
Depth

5.74 in

1.68 in

8.23 in

14.60 cm

4.29 cm

20.80 cm

Weight

1.80 lb 0.9 kg

Applicable Disc

DVD-5, DVD-9, DVD-10, DVD­18
CD-ROM
CD-DA
CD-XA
Photo CD
CD-I Ready
CD-Bridge
CD-R

Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session

Block Size

CD-ROM Mode 0
CD-ROM Mode 1
CD-ROM Mode 2
DVD

2352 bytes
2352, 2340,2336, 2048 bytes
2352,2340, 2336, 2048 bytes
2048 bytes

Center Hole

15 mm diameter

Diameter

12 cm, 8 cm

Thickness

1.2 mm

Track Pitch

1.6 µm

Laser

Beam Divergence
Output Power
Type
Wave Length

53.5 degrees +/- 1.5 degrees
5 mW
Semiconductor laser GaAIAs
650 nm +/- 25 nm (DVD)
795 nm +/- 25 nm (CD)

Access Time

Random
Full Stroke

DVD:

< 150 ms
< 225 ms

CD:

< 100 ms
< 225 ms

Audio Output Level

Line Out
Headphone

1.0 V (RMS) at 47 kW

0.7 V (RMS) at 32 W

Cache Buffer

128 kB

Sustained Data Transfer Rate

150 KB/sec (single, CD-ROM mode)
1200-3000 KB/sec (20× CAV CD-ROM mode)
2760 KB/sec (DVD mode)

Interface Cable Length (Max)

18 in

Startup Time

< 15 sec

Stop Time

< 2 sec

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SPECIFICATIONS

CD Drives

Information for the 32x CD drive immediately follows this link to the 24x CD drive

32× CD Drive

Dimensions U. S. Metric

Width
Height
Depth

5.75 in

1.67 in

8.23 in

14.80 cm

4.20 cm

20.80 cm

Weight

2.65 lb 1.2 kg

Applicable Disc

CD-ROM
CD-DA
CD-XA
Photo CD

Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session

Block Size

CD-ROM Mode 1
CD-ROM Mode 2
CD-DA
CD-XA

2048 bytes
2340, 2336 bytes
2352 bytes
2328 bytes

Center Hole

15 mm diameter

Diameter

12 cm, 8 cm

Thickness

1.2 mm

Track Pitch

1.6 µm

Laser

Beam Divergence
Output Power
Type
Wave Length

53.5 degrees +/- 1.5 degrees

0.14 mW
Semiconductor laser GaAIAs
780 nm +/- 25 nm

Access Time

Random
Full Stroke

< 85 ms
< 145 ms

Audio Output Level

Line Out
Headphone

0.8 V (RMS) at 10 kW

0.6 V (RMS) at 32 W

Cache Buffer

256 KB

Data Transfer Rate

Sustained
Burst

Mode 1

2062 KB/sec (single)
4800 KB/sec (32×)

16.7 MB/sec

Mode 2

2368 KB/sec
(single)
5512 KB/sec (32×)

16.7 MB/sec

Interface Cable Length
(Max)

18 in

Startup Time

< 7 sec

Stop Time

< 4 sec

24× CD Drive

Dimensions U. S. Metric

Width
Height
Depth

5.75 in

1.67 in

8.23 in

14.60 cm

4.29 cm

20.80 cm

Weight

1.98 lb 0.95 kg

Applicable Disc

CD-ROM
CD-DA
CD-XA
Photo CD

Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session

Block Size

CD-ROM Mode 1
CD-ROM Mode 2
CD-DA
CD-XA

2048 bytes
2340, 2336 bytes
2352 bytes
2328 bytes

Center Hole

15 mm diameter

Diameter

12 cm, 8 cm

Thickness

1.2 mm

Track Pitch

1.6 µm

Laser

Beam Divergence
Output Power
Type
Wave Length

53.5 degrees +/- 1.5 degrees

0.14 mW
Semiconductor laser GaAIAs
780 nm +/- 25 nm

Access Time

Random
Full Stroke

< 85 ms
< 150 ms

Audio Output Level

Line Out
Headphone

0.8 V (RMS) at 47 kW

0.6 V (RMS) at 32 W

Cache Buffer

128 KB

Data Transfer Rate

Sustained
Burst

150 KB/sec (single)
3600 KB/sec (24×)

4.0 MB/sec

Interface Cable Length
(Max)

18 in

Startup Time

< 7 sec

Stop Time

< 4 sec

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SPECIFICATIONS

Mouse

Dimensions

U. S. Metric

Height
Length
Width

1.22 in

3.94 in

2.21 in

3.1 cm
10 cm

5.6 cm

Weight

2.9 oz 85 g

Base Resolution

400 DPI

Tracking Speed (maximum)

10 in/sec 25 cm/sec

Temperature

Operating
Storage

32° F to 104° F

-4° F to 140° F

0° C to 40° C

-20° C to 60° C

Lifetime

Mechanical
Switch

Exceeds 300 miles
Exceeds 1 million operations

Exceeds 483 km
Exceeds 1 million operations

Relative Humidity

10% to 90%, noncondensing

ESD

No soft errors through 6 kV;
No hard errors through 6 kV;
specific performance depends on host system

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SPECIFICATIONS

Fax-modem

56-DF 56-DFi HCF

Maximum
Data Speed
(kbps)

56* 56* 56*

Data

K56Flex, V.34,
V.32terbo, V.32bis,
V.32, V.22bis, V.22,
V.21, Bell 212A,
Bell 103

K56Flex, V.34,
V.32terbo, V.32bis,
V.32, V23, V.22bis,
V.22, V.21, Bell
212A, Bell 103

V.90, K56Flex, V.34,
V.32terbo, V.32bis,
V.32, V.22bis, V.22,
V.21, Bell 212A, Bell
103

Error
Correction

V.42bis,V.42, LAPM,
and MNP 2-5

V.42, LAPM, and
MNP 2-4

V.42bis, V.42, LAPM,
and MNP 2-5

Fax

V.17 (14.4 kbps
transmission speed)
V.29, V.27ter, V.21
Channel 2, Class 1
command set,
Group III FAX

V.17 (14.4 kbps
transmission speed)
V.29, V.27ter, V.21
Channel 2, Group III
FAX, Class 1
interface

V.17 (14.4 kbps
transmission speed)
V.29, V.27ter, V.21
Channel 2, Class 1
command set, Group
III FAX

* Both K56flex and V.90 are designed only to allow faster downloads from either
K56flex or V.90 compliant digital sources. Maximum achievable download transmission
rates are currently unknown, may not reach 56kbps, and will vary with line conditions.

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SPECIFICATIONS

Zip Drive

Total formatted capacity (bytes) 100,663,296
Sector size (bytes) 512
Total number of sectors 196,608
Number of reassignable spare sectors 252
Seek times (including settling), ms:

Average
Track-to-track
Maximum

29

5

55

Average latency, ms 10
Motor speed, rpm 2941±5%
Motor start time, ms 3000
Track density, tpi 2118
Track width, µm 12
Transfer rate, kb/s:

From diskette
Buffer (maximum)

790-1400

3300

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JUMPER & SWITCH INFORMATION - INDEX PAGE

System board

CD drive

DVD drive

Hard drive

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JUMPER & SWITCH INFORMATION

4900 Series System Board

For boards used in the 5000 & 5100 series models, click the link.

Click on a jumper designator to get its function and a connector description.

Processor frequency required, MHz

Jumpers 133 166 200 233 266 300 333 366

Pins 1-2 (BF0) on on off off on on off off
Pins 3-4 (BF1) off on on off off on on off
Pins 5-6 (BF2) off off off off on on on on

Connector information

Function Description Reference Designator

Keyboard Miniature 6-pin ½ J4
Mouse Miniature 6-pin ½ J4
Parallel port DSUB 25-pin J5
Serial DSUB 15-pin J6
USB USB connector J7
Video 15-pin VGA J8
Game DSUB 15-pin J9 (Combined stacked connector)
Microphone in Mini stereo J3 (Combined stacked connector)
Speaker out Mini stereo J1 (Combined stacked connector)
Line out Mini stereo J2 (Combined stacked connector)
DIMM socket 168-pin DIMM DM1
SODIMM socket 144-pin SODIMM DM2
PCI slot 32-bit PCI connector J17
ISA slots 16-bit ISA connector J10, J11 (combo), J12
CPU core voltage select 6-pin header JP3 & JP4
Socket 7 321-pin PGA U43
Socket 7 clock multiplier 6-pin header JP1
Clear CMOS 3-pin header JP2
Battery socket Battery holder BT1
CD-ROM audio 4-pin header, key 2 J15
IDE drives 40-pin headers, key 20 J14 (primary), J16 (secondary)
Diskette drive 34-pin header J13
Headphone board 5-pin 2mm connector J24
Internal speakers 2-pin header J23 (L), J22 (R)
Second fan 4-pin header, key 2 J21
Reset (NA) 2-pin header J19
Button board 5-pin header J25
Power supply 12-pin ATPWR header J18

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JUMPER & SWITCH INFORMATION

5000 & 5100 Series System Boards (1st board of 3)

To see other boards in the 5000/5100 series, or to see the 4900 series board, click the appropriate link.

Click on a jumper designator to find the jumper function and a connector description.

Processor frequency required,

MHz

Jumper 233 266 300 333

JP1 on off on off
JP2 on off off on
JP3 off on on on
JP4 off off off off

Connector information

Function Description Reference Designator

Keyboard Miniature 6-pin ½ J1
Mouse Miniature 6-pin ½ J1
Parallel port DSUB 25-pin J2
Video 15-pin VGA J4
Serial port DB9 J7
Microphone in Mini stereo ½ J6
Speaker out Mini stereo ½ J5
Line in Mini stereo ½ J6
Line out Mini stereo ½ J5
DIMM sockets 168-pin DIMM J17, J18
SODIMM socket 144-pin SODIMM J13
PCI slots 32-bit PCI connector J15, J16
ISA slots 16-bit ISA connector J8, J9
Processor slot Slot 1 connector J14
Slot 1 clock multiplier 2-pin header JP1 -- JP4
Clear CMOS 3-pin header J22
GamePort/USB 24-pin 2mm connector J29
Sleep button & LEDs 5-pin 2mm connector J26
Battery socket 2-pin socket BT1
CD-ROM audio 4-pin header, key 2 J11
IDE drives 40-pin headers, key 20 J23 (primary), J21 (secondary)
Diskette drive 34-pin header J30
Headphone board 5-pin 2mm connector J31
Internal speakers 2-pin header J27, J28
Second fan 4-pin header, key 2 J24
+3.3V power 6-pin header J20
Power supply 12-pin ATPWR header J12

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5000 & 5100 Series System Boards (2nd board of 3)

For other boards used in the 4900 series and 5000 & 5100 series, click the appropriate link.

Click on a jumper designator to find the jumper function and connector description.

Two tables are given below: the first is for a 66
MHz bus speed, the other for 100 MHz bus
speed.

Processor frequency required,

MHz

(for 66MHz bus speed)

Jumper

200* 233* 266 300 333

JP1 off on off on off
JP2 on on off off on
JP3 off off on on on
JP4 off off off off off

*Not shipped in these configurations

For a 100 MHz bus speed:

Processor frequency required,

MHz

(for 100 MHz bus speed)

Jumper

300* 350 400 450 500*

JP1 off on off on off
JP2 on on off off on
JP3 off off on on on
JP4 off off off off off

*Not shipped in these configurations

Connector information

Function Description Reference Designator

Keyboard Miniature 6-pin ½ J1
Mouse Miniature 6-pin ½ J1
Parallel port DSUB 25-pin J2
Video 15-pin VGA J4
Flat panel display 20-pin J100
Ethernet jack RJ45 J10
Microphone in Mini stereo ½ J6
Speaker out Mini stereo ½ J5
Line in Mini stereo ½ J6
Line out Mini stereo ½ J5
DIMM sockets 168-pin DIMM J17, J18, J19
SODIMM socket 144-pin SODIMM J13
PCI slots 32-bit PCI connector J15, J16
ISA slots 16-bit ISA connector J8, J9
Processor slot Slot 1 connector J14
Slot 1 clock multiplier 2-pin header JP1 -- JP4
Clear CMOS 3-pin header J22
Serial port DB9 J7
GamePort/USB 24-pin 2mm connector J29
Sleep button & LEDs 5-pin 2mm connector J26
Battery socket 2-pin socket BT1
CD-ROM audio 4-pin header, key 2 J11
IDE drives 40-pin headers, key 20 J23 (primary), J21 (secondary)
Diskette drive 34-pin header J30
Headphone board 5-pin 2mm connector J31
Internal speakers 2-pin header J27, J28
Second fan 4-pin header, key 2 J24
+3.3V power 6-pin header J20
Power supply 12-pin ATPWR header J12

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JUMPER & SWITCH INFORMATION

Hard Drives

Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1
implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible
with one another.

Seagate jumper settings are shown immediately after this link to

Quantum hard drive jumper settings

Seagate IDE Hard Drive Jumper Settings

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SPECIFICATIONS - INDEX PAGE

This section provides physical, environmental, and performance specifications for Compaq
4900, 5000 and 5100 Series Personal Computers.

CD drive

Diskette drive

DVD drive

Fax-modem

Hard drive

Mouse

Power supply

System

Zip drive

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PRODUCT DESCRIPTION - INDEX PAGE

Models and model-specific
features

CPU controls and lights

Keyboard controls and lights

Creativity Action Center

Rear components

connector pin
assignments

Power cord set
requirements

general requirements
country-specific
requirements

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FG

PRODUCT DESCRIPTION

Models and Model-Specific Features

NOTE:

● All models are configured with 2MB 100MHz SGRAM video memory

except the 5035 and some 5170 and 5180 models, which have 4MB.

● All models except 5034ES are supplied with 56kbps modems.

Compaq Presario 4900, 5000 and 5100 Series Personal Computers

Standard Configurations

Model Processor

(MHz)

Cache

(kB)

Hard Drive

(GB)

SDRAM

(MB)

CD (or

DVD)

Zip drive

U.S., Latin
America,
Canada

Europe,
Middle
East, Africa

Japan

Asia/Pacific

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FG

PRODUCT DESCRIPTION

CPU Controls and Lights

1 CD/DVD load/eject
button

2 CD/DVD drive activity
light

3 Manual eject slot

4 Zip drive eject button

& activity light

5 Floppy diskette eject
button

6 Floppy drive activity
light

7 Power status light

8 Drive activity light

9 Sleep status light

10 Instant on button

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PRODUCT DESCRIPTION

Keyboard Controls and Lights

Easy Access Internet Keyboard (click here for Space Saver keyboard)

Top center (click here for

keyboard top right corner assignments)

1 Play/pause
2 Stop
3 Previous track
4 Next track
5 Sleep button
6 Mute
7 Volume down
8 Volume up
9 Favorite application launch

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and lights

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Action
Center

Rear CPU
connectors

Power cord
set
requirements

PRODUCT DESCRIPTION

Creativity Action Center (5000 and 5100 models only)

1
Gamepad/joystick
port

2 USB ports

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PRODUCT DESCRIPTION

CPU Rear Connectors

This page is for 5000 and 5100 Series models. For the 4900 Series rear connectors, click the link.

Click here to jump to connector pin assignments.

1

VGA monitor

2

Flat-panel monitor (select models)

3

Parallel (printer) port

4

Integrated NIC

5

Keyboard

6

Microphone in

7

Speaker or headphone out

8

Ethernet network card

9

Telephone line to wall outlet (select
models)

(select models)

(ES models)

10

Telephone line to telephone

11

Mouse

12

Audio line in

13

Audio line out

14

Serial port

15

AC

16

Voltage select switch

17

Main power on/off

CAUTION: Do not plug a
phone line into the network
connector or you may damage
the computer

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PRODUCT DESCRIPTION

Power Cord Set Requirements

The auto-detect feature on the computer permits it to operate from any line
voltage between 120 and 240 volts AC.

The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.

Power cord sets for use in other countries must meet the requirements of the
country where you use the computer. For more information on power cord set
requirements, contact your Compaq authorized dealer, reseller, or service
provider.

General Requirements

The requirements listed below are applicable to all countries:

1

The length of the power cord set must be at least 6.00
feet (1.8 m) and a maximum of 9.75 feet (3.0 m).

2

All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set will
be used.

3

The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125 or
250 volts AC, as required by each country's power
system.

4

The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector, for mating with appliance inlet on the
Switch Box.

Country-Specific Requirements

Country Accredited Agency

Country Accredited

Agency

Australia EANSW* Italy IMQ*

Austria OVE* Japan JIS***

Belgium CEBC* Norway NEMKO*

Canada CSA** Sweden SEMKO*

Denmark DEMKO* Switzerland SEV*

Finland SETI* United

Kingdom

BSI*

France UTE* United States UL**

Germany VDE*

* The flexible cord must be <HAR> Type HO3VV-F, 3­conductor, 1.0 mm2 conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the certification
mark of the agency responsible for evaluation in the country
where it will be used.

** The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6­15P (15A, 250V) configuration.

*** The appliance coupler, flexible cord, and wall plug must
bear a "T" mark and registration number in accordance with
the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug
must be a two-pole type with a Japanese Industrial Standard
C8303 (15A, 125V) configuration.

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PRODUCT DESCRIPTION

Keyboard Controls and Lights

Space Saver Keyboard

1 Num

Lock Light
2 Caps

Lock Light
3 Scroll

Lock Light

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PRODUCT DESCRIPTION

Keyboard Controls and Lights

Easy Access Internet Keyboard

Upper right corner

1 Instant search
2 Num lock light
3 Instant Internet
4 Caps lock light
5 Instant e-mail
6 Scroll lock light
7 Featured Web site

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ILLUSTRATED PARTS CATALOG - INDEX PAGE

NOTE:

The computer

serial number should be provided to Compaq whenever

requesting information or ordering spare parts.

System unit

Mass storage devices

Cables

Standard & optional boards:
4900 series 5000 & 5100 series

Fax/modem

Keyboards

Monitors

Miscellaneous parts

Return kits

Documentation & software

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ILLUSTRATED PARTS CATALOG

System Unit

Click on a part to get its description and spare part number.

Description Spare Part Number

1

Storage Device Bracket Kit

1a 3.5-Inch Hard Drive Bracket
1b Secondary Drive Bracket
1c Diskette Drive Bracket

304234-001

2

Hood 304227-001

3

Chassis 317214-001

4

I/O Panel and Label 170725-001

5

Option Slot Cover (5 each) 304284-001

6

System Board Bracket

spared with chassis

7

Creativity Action Center Bracket spared with storage

device bracket kit

8

Power Supply Assembly 319235-001

9

Creativity Action Center Cover part of front bezel

assembly

10

Logo Kit

10a North America, Latin
America, Asia/Pacific
10b Europe, Middle East, Africa

320658-001
320672-001

11

Drive Bay Bezel 170717-001

12

CD/DVD & Zip Drive Access
Door

320671-001

13

Front Bezel Kit 320660-001
Button Board with Bracket 320664-001

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Mass Storage Devices

Description

Spare Part
Number

1

1.44-MB, 3.5"
Diskette Drive

304235-001

2

3.5" Hard Drive

3.2 GB

4.0 GB

6.0 GB

8.0 GB

10.0 GB

12.0 GB

286538-001
320648-001
298463-001
298464-001
320662-001
298465-001

3

5" Hard Drive same as for 3.5"

hard drive

4

CD Drive
32x
24x

317212-001
317211-001

5

DVD2 drive
DVD3 drive

317213-001
327446-001

6

Zip drive
IDE (Ivory)
IDE (Grey)
ATAPI (Ivory)

270946-001
270946-601
328934-001

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Cables

Description Spare Part

Number

Cable kit
(contains 1-4)

320663-001

1

CD Drive

2

Diskette Drive,
Hard Drive

3

Serial

4

CD Audio

5 Fax/modem cable

Click on the arrow or box for a list
of the spare part numbers

6 Power cord

Click on the arrow or box for a list
of the spare part numbers

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Standard and Optional Boards

5000/5100 Series (3rd board of 3)

To see the 4900 series board or other 5000/5100 series boards, click the appropriate link.

Description Spare Part

Number

1

System Board

-- with NIC

-- without NIC

320757-001
329090-001

2

Pentium II
Processor

-- 450 MHz 327585-001

-- 400 MHz 327584-001

-- 350 MHz 327583-001

-- 333 MHz 320666-001

-- 300 MHz 320647-001

-- 266 MHz 297327-002

3

100 MHz SDRAM
DIMM Memory
Module

-- 64 MB 320670-001

-- 48 MB 320673-001

-- 32 MB 319326-001

4

SyncGraphics
Video Memory
Module (SODIMM)

-- 4 MB 327591-001

-- 2 MB 170719-001

5

Button board with
bracket

320664-001

6

USB module 330642-001

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Standard and Optional Boards

4900 Series

To see boards for the

5000/5100 series computers, click on the link.

Description Spare Part

Number

1

System Board 319208-001

2

Processor kit (Clip,
heat sink, 266 MHz
AMD K6 processor)

320646-001

Not shown:
512k cache

256k cache
1MB video memory

243117-002
243117-002
327265-001

SDRAM - 32MB
16MB

319326-001
278066-001

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Standard and Optional Boards

5000/5100 Series (1st board of 3)

To see other boards for the 5000/5100 series and 4900 series computers, click on these links.

Either a Celeron or a Pentium II processor is provided as standard on this board.

Description Spare Part

Number

1

System Board

-- with NIC and FP
monitor connectors

329089-001

-- without NIC or
FP monitor
connectors, with
4MB memory on­board

330641-001

-- with 2MB
memory on-board

381338-001

2

Processor
2a: Pentium II

300 MHz
266-MHz

328413-001
332858-001

2b: Celeron
333 MHz
300 MHz
266 MHz

330648-001
341718-001
341719-001

3

66-MHz SDRAM
DIMM Memory
Module

64 MB
48 MB
32 MB
16 MB

320669-001
320673-001
341717-001
278066-001

4

SyncGraphics
Video Memory
Module (SODIMM)

2-MB 170719-001

5

Button board with
bracket

320664-001

6

USB module 330642-001

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5000/5100 Series (2nd board of 3)

Click these links to boards for the 4900 series and other boards in the 5000/5100

series computers.

Description Spare Part Number

System Board

-- without NIC or flat-panel connectors

-- with NIC & FP

386021-001
320645-001

1

Heat sink clip spared with processor

2

Heat sink spared with processor

3

AMD K6-2 Processor

-- 400 MHz 320668-001

-- 350 MHz

328966-001

-- 333 MHz

337364-001

4

100 MHz SDRAM DIMM Memory Module

-- 64 MB

320670-001

-- 48 MB 278066-001

5

Button board with bracket 320664-001

6

USB module 330642-001

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Fax-modem

Two examples of the types of modem used are shown. Your modem may differ slightly from those
illustrated.

Description Spare Part Number

Diamond SupraExpress
56i Pro fax/modem
(Spain, Portugal)

Compaq 56K-DFi ISA
controllerless
fax/modem (Europe,
Asia/Pacific)

Rockwell HCF 56K
DataFax PCI fax­modem (North America,
Latin America, Japan)

317296-001

317296-001

317296-001

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Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboards

Monitors

Miscellaneous

Return kits

Documentation
& software

ILLUSTRATED PARTS CATALOG

Keyboards

Description Spare Part Number

1

Space-saver
keyboard
(for US
Educational
units only)

304242-001

2

Easy Access
Internet
Keyboard

340869-xxx. Click on
the box to determine
xxx for a particular
location.

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Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboards

Monitors

Miscellaneous

Return kits

Documentation
& software

l

ILLUSTRATED PARTS CATALOG

Monitors

Click on the picture of the monitor you have to see its catalog information.

Description Spare Part Number

1

Compaq FP500, TFT

(speakers not shown)
Speaker brackets (not shown)
Back leg

340615-001
341043-001

341044-001

2

Compaq Presario MV monitors

(speakers not shown)

MV400

North America
Northern Hemisphere
Southern Hemisphere

326902-001
326902-022
326902-B34

MV500

Northern Hemisphere
TCO95
Southern Hemisphere

340707-001
340707-026
340707-B34

MV700

Northern Hemisphere
EMEA
Southern Hemisphere

340708-001
340708-026
340708-B34

3 Compaq Presario 1525

Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL

241504-002
241504-005
241504-003
241504-001

Compaq Presario 1725

Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL

241507-002
241507-005
241507-003
241507-001

Attachable speakers (shown on

)

320426-001

Monitor audio cable (not shown) 268244-001

United States January 2, 2003

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboards

Monitors

Miscellaneous

Return kits

Documentation
& software

l

ILLUSTRATED PARTS CATALOG

Return Kits

Description Spare Part Number

Return kit 320661-001
Carton and buns 320662-001
Return kit with packing, Compaq Presario V510 monitor 295627-001
Return kit with packing, Compaq Presario V410 monitor 210545-001
Return kit with packing, Compaq Presario 1525 monitor 241513-001
Return kit with packing, Compaq Presario 1725 monitor 241514-001
Return kit with packing, Compaq Presario MV400 monitor 341082-001
Return kit with packing, Compaq Presario MV500 monitor 341083-001
Return kit with packing, Compaq Presario MV700 monitor 341084-001
Return kit with packing, Compaq Presario FP500 monitor 341139-001
Return kit (Compaq Presario 1525 monitor), 5 each 241517-001
Return kit (Compaq Presario 1725 monitor), 5 each 241518-001

privacy statement
legal notices

United States January 2, 2003

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Home

Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Jumper & Switch Information Specifications

System unit

Mass storage
devices

Cables

Standard &
optional
boards

Fax/modem

Keyboards

Monitors

Miscellaneous

Return kits

Documentation
& software

l

ILLUSTRATED PARTS CATALOG

Miscellaneous Parts

Description

Spare Part

Number

1

Speakers 304241-001

2

Mouse 199181-401

Not shown:

Pentium II
processor, heat
sink and clip kit

317216-001

Miscellaneous
plastics kit 320667-001

Miscellaneous
hardware kit 320649-001

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