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MAINTENANCE AND SERVICE GUIDE
COMPAQ PORTABLE 486c Personal Computer
First Edition (October 1991)
Text Number 128987-001
Chapter 1. Specifications
Introduction
This chapter provides physical, environmental, and performance specifications
for the following COMPAQ PORTABLE 486c Personal Computer subsystems:
o System Unit
o Full Function 101/102 Key Keyboard
o Active Matrix Color VGA Display
o Power Supply
o 3 1/2 inch 1.44 Megabyte Diskette Drive
o 210 and 120 Megabyte Fixed Disk Drives
Track to Track3 ms8 ms
Average12 ms19 ms
Maximum30 ms35 ms
Cylinders
Physical21191522
Logical683760
Read/Write Heads
Physical44
Logical168
Sectors Per Track
Physical4940
Logical38 + 1 spare39 + 1 spare
Bytes Per Sector512512
=============================================================================
Chapter 2. Power On Self Test (POST)
Introduction
This chapter lists the subassemblies checked by the Power On Self Test (POST)
and briefly describes the types of error codes that can occur.The chapter
also includes problem isolation procedures and a flowchart for quick
reference.
Chapter 2.1 POST
POST is a series of diagnostic tests that runs automatically on the COMPAQ
PORTABLE 486c Personal Computer when it is turned on.
POST checks the following subassemblies to ensure that the computer system is
functioning properly:
o Processor Board
o Memory Module
o Keyboard
o Controller Circuitry
o Video Circuitry
o Fixed Disk Drive
o Diskette Drive
If POST finds an error in the computer, an error condition is indicated by an
audible and/or visual message.See Chapter 3, "Error Messages and Codes,"
for an explanation of the error codes and a recommended course of action.
Chapter 2.2 Preliminary Steps
If you encounter an error condition, complete the following steps before
starting the problem isolation procedures:
1.Turn off power to the computer.
2.Disconnect any external devices.Do not disconnect the printer if you
want to test the printer or use it to log error messages.
3.Install all appropriate loopback plugs and terminating plugs for complete
testing.
4.Clear the power on password, if it is preset by the user.You will know
that the power on password is set when a key icon (0--m) appears on the
screen when POST completes.If this occurs, you must enter the password
to continue.
If you do not have access to the password, you must disable the power on
password feature by setting the power on password switch (see section
2.3, "Clearing Power on Password").
5.Access the fixed disk drive.
You will know that the fixed disk drive password is set when the
DriveLock icon (see illustration of DriveLock icon below) appears on the
screen.If this occurs, you must enter the fixed disk drive password to
continue.
IMPORTANT: It is not necessary to access the fixed disk drive in order to run
the Diagnostics diskette; however, complete system testing cannot be done
without access to the complete system.
The user must clear the fixed disk drive password or give you access
before servicing can be performed.
6.Position the brightness and volume controls approximately in the center
of their range.
7.Insert the Diagnostics diskette into drive A.
8.Turn on the computer.
9.Follow the procedures of the Problem Isolation Flowchart, section 2.4.
Refer to Chapter 3, "Error Messages and Codes," for detailed information
on problem isolation.
Chapter 2.3 Clearing Power On Password
To clear the power on password feature, reset the power on password switch
(SW5) located on the I/O board.To do so, complete the following steps:
1.Disconnect the AC power.
2.Disassemble the computer to reach the I/O board (refer to Chapter 5).
3.Locate the power on password switch (SW5) on the I/O board; set the
switch to ON (Figure 2-1).
4.Reconnect AC power.
5.Turn on the computer and allow it to complete POST.
6.Turn the computer off.
7.Set switch SW5 to OFF.
8.Disconnect AC power.
9.Reassemble the computer (refer to Chapter 5).
10.Reconnect the AC power.
11.Turn on the computer and allow it to complete POST.If the key icon
(o--m) does not appear when POST completes, the power on password has
been cleared.
Chapter 2.4 Problem Isolation Flowchart
The problem isolation flowchart provides a quick reference for identifying
and correcting problems that may occur during POST.The flowchart gives
troubleshooting procedures for identifying malfunctions.It also directs you
to the Diagnostics chapter in the SUPPORT SOFTWARE MAINTENANCE AND SERVICE
GUIDE and to Chapter 3, "Error Messages and Codes," for more detailed
troubleshooting information.
Chapter 3. Error Messages and Codes
This chapter contains Power On Self Test (POST) messages, Diagnostic error
codes, and memory error codes for the COMPAQ PORTABLE 486c Personal Computer.
The messages and codes appear in tables that list the message or error code,
a description of the error or its probable cause, and the action recommended
to resolve the error condition.
Chapter 3.1 Power On Self Test Messages
An error message results if a problem is encountered during POST, which runs
automatically when the system is turned on.
Table 3-1 lists the messages for POST, the audible (beep) messages, probable
causes, and recommended actions.
Table 3-1.Power On Self Test Messages
=============================================================================
MessageBeepsProbable CauseRecommended Action
----------------------------------------------------------------------------205 - Memory ErrorNoneCache MemoryRun Diagnostics.
XXYYYYYcontroller or
ZZZZZZZZRAM failure
----------------------------------------------------------------------------301 - KeyboardNoneKeyboard1.Check that keyboard
Errorfailureis connected.
2.Replace the
keyboard.
----------------------------------------------------------------------------303 - KeyboardNoneProcessor board,Replace the keyboard,
Controller Errorkeyboard, ormouse or I/O board.
mouse
----------------------------------------------------------------------------304 - Keyboard orNoneKeyboard or1.Replace the
System Unitprocessor boardkeyboard.
Error2.Replace the
processor board.
----------------------------------------------------------------------------501 - Display1 Long,Video displayReplace the video board
Adapter Failure2 Shortcontroller
----------------------------------------------------------------------------601 - DisketteNoneDiskette Controller1.Replace the power
Controller Errorcircuitrydistribution board
----------------------------------------------------------------------------610 - ExternalNoneExternal StorageTurn on External
Storage ModuleModule connectedStorage Module or
Failure.Hitbut turned offdisconnect from
F1 when ready.computer.
----------------------------------------------------------------------------1151 - Comm Port 12 ShortAdded or removedRun COMPAQ EISA
Configurationmodem, or secondConfiguration utility
Errormodem boardfor error codes
1151 through 1154.
1152 - Comm Port 22 ShortAdded or removed
Configurationmodem, or second
Errormodem board
1153 - Comm Port 32 ShortAdded or removed
Configurationmodem, or second
Errormodem board
1154 - Comm Port 42 ShortAdded or removed
Configurationmodem, or second
Errormodem board
----------------------------------------------------------------------------1771 - Primary Disk2 ShortInternal andRun Diagnostics.
Port Addressexternal fixed disk
Assignmentdrive controllers
Conflictare assigned to the
primary address
----------------------------------------------------------------------------1772 - Secondary2 ShortInternal andRun Diagnostics.
Disk Port Addressexternal fixed disk
Assignmentdrive controllers
Conflictare assigned to the
secondary address
----------------------------------------------------------------------------1780 - Disk 0NoneFixed disk drive/1.Run Diagnostics.
Failureformat error2.Check and/or
replace the power
distribution board.
3.Replace the fixed
disk drive.
----------------------------------------------------------------------------1781 - Disk 1NoneFixed disk drive/1.Run Diagnostics.
Failureformat error2.Check and/or
replace the power
distribution board.
3.Replace the fixed
disk drive.
----------------------------------------------------------------------------1782 - DiskNoneFixed disk drive1.Run Diagnostics.
Controllercontroller error2.Check and/or
Failurereplace the power
----------------------------------------------------------------------------(RESUME =NoneAs indicatedPress F1 key
"F1" KEY)to continue.
=============================================================================
Chapter 3.2 Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running
the Diagnostics program (refer to the SUPPORT SOFTWARE MAINTENANCE AND
SERVICE GUIDE for additional information on running the Diagnostics
software).These error codes help identify possible defective subassemblies.
Tables 3-2 through 3-12 list possible error codes, a description of the error
condition, and the action required to resolve the error condition.
In each case, the Recommended Action column lists steps necessary to correct
the problem.After completing each step, run the Diagnostics program to
verify whether the error condition has been corrected.If the error code
reappears, perform the next step, then run the Diagnostics program again.
Follow this procedure until the Diagnostics program no longer detects an
error condition.
The error codes appear in an AYY XX or AAYY XX format.
A or AA = number that represents faulty assembly
YY = test or action that failed
XX = a specific problem
Example: Error code 610-21 shows that the diskette drive failed to get change
line status.
For assistance in the removal and replacement of a particular subassembly,
see Chapter 5, "Removal and Replacement Procedures."
Table 3-2.Processor Test Error Codes
=============================================================================
ErrorRecommended
CodeDescriptionAction
----------------------------------------------------------------------------101 - 0116 bit CPU failedReplace the processor board